HughesNet Reviews

We have 1 computer and 1 tv, we use email and watch local network tv... No streaming, no PPV movies, and no video games, but despite our low usage, HughesNet gouges us every month for exceeding our 50gb limit. Our computer shows that we use 10 to 15 gb per month... This includes Wifi and ethernet, but Hughes continues to overcharge!!! Don't use Hughes, you will be sorry and locked into a 2yr contract, stay away.

Too dependent on weather conditions. When email program outages occur provider never notifies me and I don't know why I'm not getting or sending emails, and correspondents get email rejections when they email me with no explanations.

Ive been waiting on an installation date simce December 14th. The guy came out looked around the house puts some “sticks” in the ground and left then later canceled my order i have not been able to get service since then ive called every week only to recieve a different date for them to come out and guess what they never do they kept canceling the order its now the day after Christmas and no service they have did 3 credit checks on me and still no service this company sucks such a waste of time and i highly recommend anyone interested in internet service go some where else and save yourself the headache

Lost of internet all day....Grandson was here as a smart phone was needed to follow the steps....I have landline..So glad it was a holiday and he was here....

When discussing my problem with the Hughes employee, I found this to be very helpful. The first contact led to the discussion of calling back when I had someone to help with the changing of my wires since I am unable to do this. The person was very helpful in all the areas we discussed. In the two phone calls, I was able to define the problem. I had discovered the Wi5 was not working and that the wires to this were fine. Thanks to Hughes!!

No WiFi all month. Been calling, keep saying they need this and that. Why didn’t they just send a technician and get over with. Paying for something you don’t even have.

There is only one reason why I don't give this a zero star rating and that's because it isn't available. Every day I get a message saying I'm not connected. Sometimes I can fix it in 10 minutes. Other times as much as 1/2 hour. I'm locked in for 2 years, but I have already told others of my experience and will continue to do so. There's more. I'm having trouble posting this.

Charges on bill. Paul ** was extremely polite and efficient. He Explained everything professionally. He was so personable and friendly, he made me very comfortable, so I am giving him a very good recommendation.

I called you 6 times. 4 you hung up. 2 push #2 and #0. Numbers did not work, I called on landline. Got to talk with live person. This is not good. d j c tried to send. Does not work.

It was a good experience. Equipment enroute, gave tracking number and refund should be on way. Sorry speeds weren’t you advertised but I deserved what I paid for.

E-mail thru Safari is always offline... I still can't get my e-mails thru Safari... I click webmail, and HughesNet comes up offline... Please get back to me, or correct this issue. Then I'll be satisfied.

I'm very happy with the services that have been provided for myself and family, keep up the great work. Thanks.

Sending equipment back. The package we received said item was due 21 days from contract. That only allowed for a few days for it to get back. The rep assured us we had 45 days which wouldn't be a problem. Problem resolved.

1st I was promised speeds on slower than 3Meg/s when I used up my data. 2nd when I had data speeds rarely were faster than 15-19meg/s. 3rd installer didn't check site well. I had to rent a cherry picker to top the trees that were in the way of the signal. 4th I had to call once or twice a week from Sept. to Nov/Dec to get satisfactory service and billing. Was offered $49.99 price for 20GB data service for next 2 yrs on Nov 20 but when Dec 23rd rolled around was billed $59.99. Email problem to Customer care and waiting on resolution.

I returned home to no internet on 12/21/18. The “system” light was out on the modem/router. I tried resetting and power cycling to no avail. The next day I called Tech Service in Brownsville TX three times, speaking to Roger, Alec, then Rebecca; the first two times getting clues, the third time actual instructions on how to re-register the modem, which worked. I used my iPad for the fix, even though the first two techs seemed skeptical, that I would need at least a laptop. Note to Rebecca: the “re-register” button IS a dark blue!

The service is slow and often doesn’t work. We are always out of data no matter what time of the month it is.

It has been a constant fight with HughesNet. They seem to have difficulty applying our payment to our account. I have had to print out payment records and fax them to their advanced billing department several times. It was a nightmare. We have sent back all their equipment and cancelled the account. What is funny is that when I called the other day about a credit on my account, which they said was “just on paper” and I couldn’t collect it, they do a “systems check” on my HughesNet equipment. I don’t have any equipment, but was told my “system” was operating fine. This is not a company you can trust.

All my questions were answered and all requested account changes made easily and efficiently. Possessed a kind and understanding personality. Word.

We had a lot of damage from Hurricane Michael. You have been gracious and given me 2 free months of service. Some companies have reneged on their offers given at the time of the hurricane. Thank you for standing by in our area!

I was a little skeptical at first...but so far I am very satisfied and will refer Hughesnet to friends and family.

Why are company try so hard to lose their clients that have been with him for years. You offer better specials to people straight off the street but no regards to people that have been with you for years. Very disheartening. No more. As soon as our subscription is that we will definitely be leaving since there is no reason to stay with the company that charges double the price for someone that has been with them for years.

It goes out a lot. My computer freezes up a lot. It runs slow. If I call they say it is alright. I am thinking about taking it out right now. I go to library and use their computers to do what I have to. There is no sense in paying for something I can only use half the time.

Really like the fast internet. Would recommend to any one in the country..Good service too when needed..Thank you. Keep up the good work.

To see if I could still bundle our Dish and HughesNet - Your representative went above and beyond to help me. He checked into every aspect of it and found a solution to help us, even if it is temporary. We appreciate it.

When we are using the wireless internet to stream movies it is always stopping and trying to catch up. I don't know if the service is bad where we live or what? But the first month everything went good but now it don't.

We’ve been struggling with poor signal strength, poor customer service and a poor install ever since we first order HughesNet. The technician who did the install ran two 6 inch lag bolts through our roof overhang. Then they actually ran the cable from the dish along the inside bottom of our rain gutter so when it rains the cable is underwater. When I called to request this be fixed, and sent them photos, I was told this was a good install! I’ve called twice with no satisfaction or attempt at getting the poor install corrected.

Changing method of payment on the account. Employee very helpful and I would recommend your service to anyone as service is excellent. Have a happy xmas to all

The speed is so slow at my home and I live far from the city, in the country and it is ridiculous how slow it is. This is an ongoing issue. It has nothing to do with how much gigabytes or megabyte I have used or not used. This is from the time I pay my bill each month until you charge my account again. I am not getting sufficient service at all. I just bought got a laptop as a gift and I basically cannot use it in my home. The service really sucks!

Well... When I was speaking with the person on the phone to get internet, they told me it would be fast. It is anything but that. I have never had such slow internet before. Very very disappointed in this company and probably will tell my neighbors how slow it is.

On time, informative, super installer. Thank you for taking time to explain why the appointment was needed. Adjustment must have helped. No complaints from anyone here so far. Didn't realize bad winds could offset satellite.

Everything went very fast and all were very friendly. Thank you for everything. I can say everything was explained quite well.

HughesNet Gen 5 is the worse satellite internet service I have ever had. I lose service every time the wind blows hard, it rains or snows. A few times it was doing neither of those things and I still lost service. When I do have any kind of connection it is very slow.

These things were reported when I was called 2 days after installation. 5 days later I have heard nothing from anyone.

Outstanding communication and understanding. Talented service professionals. Set the standard for a fast resolution, systems use, guidance. Deserves a large raise.

Been with this company for 12 years and called them to cancel service (since we have had it with their connectivity) and they want to charge me another $200 disconnect fee! What a bunch of crooks and disloyal company! I will gladly pay extra to get rid of them! I’m paying more for my new service but at least I know it will work properly... Good riddance!!! I didn’t even want to check any stars!

Juan in Browsville, Texas was your Customer Service rep. He was very polite and helped me update my B of A credit card because it would not automatically process and your website would note me update it. I asked him to update my name to the same as my credit card... he did. I checked the update after our call... my record now has James **. What level of education or training does Juan have as a Customer Service rep for Hughes a high tech company.

I called twice to help understand my usage factors. I was not given data to help understand, but "guesses' or "educated guesses" which did not help me to resolve my questions nor usage factors. Both representatives became argumentative and defensive and were not very helpful or friendly.

The agent ran speed test, was slow then sent to the next level. On the 12 of Dec they called in middle of afternoon. Left a pin that's only good for a few hours 14. Then called again on the 18 I think, said they did something... No more speed later. Called back and still waiting 8 days later. Still same issue... Waiting for call again... Poor service.

Helpful friendly person assisted us to update our billing info and get our service current. Very polite and efficient person.

We did not understand that we would not be receiving an invoice on a monthly basis so we had a misunderstanding concerning our bill. The person that answered my concerns was very helpful and I really appreciate it.

We have been with Hughes Net for many years. We have it for our summer home. NEVER in all these years was there any charge while our service was in suspension. However, we now are faced with a completely unannounced monthly charge--completely unfair!

I can never get a consistent download (or upload) speed. One day it’s 30+ the next it may be 11-13. I’ve heard several excuses but unfortunately excuses don’t fix the problem.

Are you kidding? From the moment your installer came to our place in Kerrville and then left saying it another appointment to go to and it was not operating. Since then we have called several times because we can’t get the Internet. Streaming is terrible. Your service is terrible. If there was any other company that provided service we would have to drop you a couple years ago.

It is your company problem that is too slow speed internet, but your company didn't figure out and give any options.

Very helpful and clear information given to questions that I asked about billing. This is all I have to give as a review.

The person who answered my call was diligent in trying to resolve the problem of slow download speed. Evidently the engineers need to get involved. However, at this time, the problem is worse than ever and I am still waiting to hear from them. I'll be happy when the issue is resolved but not before.

Pleasantly surprised at HughesNet CS being able to diagnose and correct the satellite issue remotely. Satellite speed is slow but at 2 on an upload it’s agony. CS was able to make adjustments to get average of 30 upload. It’s the best available for rural area but still slow and expensive however The CS is always polite, now if they could just provide fiber service.

I have been without service for 5 months. I have condensation built up on the eye of the satellite dish and I have been given all kinds of recommendations. Finally I agreed to a service update but I only hope that is going to include the satellite dish issue. Needless to say I was given a credit for two months, but I still don't have service so what good is the credit. HELP!!! S.O.S.

The person who installed it was very good and had it installed fast. I like the service and how good I get WiFi. Your customer service people know what they are doing. I'm very happy with you you guys.

As a customer of at least two years of experience, my calls for service varies from once a month to once a day. I had problems with no service, meager service, and multiple calls for customer service. Customer service was not very helpful, as usually it was recycle the modem which would make the problem go away temporarily. Never was the idea that maybe it would be a good thing to REPLACE anything. It got so bad sometimes that I just recycled the modem and didn't bother calling as it didn't do any good anyway. Finally, a company became available in my area with unlimited access and no contract and that has worked out for me excellent.

I was not happy with Hughes from the very beginning. I could never watch anything on Netflix or On Demand. I called several different times and was given different answers. Sometimes Hughes would tell me it was a Dish problem and refer me to them. When I called to complain last week I spoke to "Maria" and she said she would send a technician out. I asked if once the technician was finished and the problem still wasn't resolved if I could cancel my Hughes contract. She said yes, and they would waive the early cancellation fee. The technician came out, adjusted the satellite alignment. Still could not stream a movie.

We have been very disappointed in our service... Internet is very spotty and didn't prove to be a rewarding experience...when our promotion was up, we were not notified but definitely charged us the different rate. We are now looking for other options.

Constant buffering makes it nearly impossible to watch video. We have complained about this often, but to no avail. We will probably cancel this service after the holidays.

When I first signed up for this service, I was told that because I was on a fixed income my bill would not be over 85.00 monthly. I paid the first bill that was over 100.00 because I know that first payments are a little higher than normal. But when I got the next bill and it was over 100.00 again, I am not pleased. I lost power for about a week due to the weather here and when there’s no power, I can’t even use the phone or internet. I do not appreciate being lied to.

I am very satisfied with the service and how this company has treated me. I have been past due on payments at times and Hughesnet has always worked with patiently, thank you for your service.

Great customer service, agent was polite and helped resolved issue. He also helped save money next couple months. Service was explained in detail and offered additional services to make it easier to work.

I saw on my Capital One credit card that Hughes Net was charging me for Wifi service which I did not know about. I called them and the informed me that Dish does not offer Wifi, they use Hughes Net. I agreed and was given a discount for 6 months. The girl who waited on me was so nice and helpful. Thank you very much.

I believe I spoke with Julio from a location in Texas. He was extremely helpful with my concerns with slow internet service. I've only had Hughes Net for a month or so, and I understand the differences between satellite internet, but I was experiencing a poor connection and Julio helped troubleshoot and was more than accommodating during the process.

I cannot express enough how pleasant I had the experience with today in resolving my problem. It was not a Hughes Net problem but a bank problem. Bank told me it was a internet problem. The person I spoke with was as caring and pleasant as anyone could be. She is a real asset to your company. I hope in the future if I have a problem I can have her help me. Sorry I can't remember her name. She deserves a pay increase!!!

We have terrible service. We cant even watch a TV program without it having to reload every few mins. We pay almost $100.00 a month for this. Very dissatisfied.

HughesNet customer service will forward your call to a third party vendor unannounced. When that vendor verifies the service is slow you are put back in the queue at the start again and then customer care runs you through the same tests. When you take off work to be at your home computer and give the times to HughesNet they do not call you. The system was so slow that I could not even chat online with them and when I tried to email the session ended. When they install the Satellite service they do not test it. Mine ran slower than my old DSL. Customer care kept asking me if the weather was bad and it was not! The third party contractor told me that did they not tell you about "latency"? They did not. Their tests concluded that it was very slow but they said it could not be fixed for days. They said they could not remove the dish but they can if you persist and absorb the fee. But it will take a lot of your time escalating the problem.

I had an internet company with 30 GB already. I told him that, and that it wasn't enough. I don't know what he was talking about, but he said I could get up to 1,000 hours of time, with Hughes Net. So I left it up to him to give me the plan I needed. He gave me 10 GB which I discovered when the tech was done hooking me up. I was angry right away, and called in and talked with someone, who told me in effect that was wrong. I increased the plan to 30 GB and I don't know if that is going to be enough. This whole process was for nothing. My previous internet was high speed also.

When we had HughesNet installed it was for internet and our DirecTV system. The installer never once mentioned that DirecTV didn't work well at all with Hughes Net. After multiple calls to Hughes net and DirecTV found this out. If I was aware of this I would have never had it installed. I can't use half of the options on my DirecTv.

Terrible service. Wish I'd have read other reviews before I signed up. Run out of data within a week or 2 after they assured us it would be enough for watching tv with Roku. And it's expensive esp. for what you get.

Your internet service is terrible. I live alone. I can’t even stream a movie! I call and make a complaint and nothing is done! I need a tech out here to fix this problem. I am paying for a service I cannot use. I am tired of lip service. Do you stand behind your service? Getting Hughes internet was one of the worst decision I ever made!

Have tried for 3 months to investigate access to internet for a lake cottage only one mile from a medium sized village. I am not remote, but for some reason other internet suppliers recognize this site address. So I ended up with HughesNet, which I had tried to avoid due to having issues with their service at another location. They got an installation tech out very quickly, got the unit installed and we were told it was pulling the gigs we needed for movie streaming.

Our internet speed is much slower than we were led to believe we would have. After talking to several people the final impression we got was that since we have computers that are 4 years old and want to watch tv at the same time as someone is watching Netflix in another room and someone else is on one of the old laptops we have to get used to the buffering and program stalls and stops. Not exactly what we signed up for.

I thought I was getting a good Wifi service but instead I got something I do not like at all. Phone service is not that good. These people don't even have my phone correct. The price they quote to me on the phone is totally different, they are robbing me. The bill states one thing but when they debit my account it was different. I don't think I am going to remain with them, and the data thing is another thing I am not please with. I told them I was going to be using Firestick but on no I don't have enough data to last the whole month. Everything is buffering and the dummy I spoke with about the bill I had to end up hanging up on the fool. No I do not like Hughes Net. Hate I chose them.

I signed up for Hughes Net after talking to them and then reassuring me that I could cancel if the speed was bad. I was guaranteed that it would be faster than AT&T. It was not and I tried to cancel the next day and they are charging me $400. They told me initially I had 14 days to cancel. It is so slow I can’t compose an email.

Very frustrating automated system. Dealing with Filipino folks is usually awful. They're nice and try, but accents troubling. VERY time wasting automated system. Errors that techs say they'll say, but never fix. My phone has seconds of delay on voice calls. Had to switch to use of another companies service because yours causes talking over others words. It SUCKS. The internet service okay. The only thing good is your service cheaper than ATT. If I can find another company next year I will quit yours. I hate Hughes.net. Nobody ever calls me to discuss. Hire some American customer service people PLEASE!

I was very pleased with the help I received when I discovered our internet was down... Turned out to be phone service issue. The rep was very polite, helpful and got me back up and running in no time!

I have been trying to get answers on why my connects keeps dropping and my speeds are less than 5mbps down and .8 mbps up. I have returned calls to tier 4 and pin doesn’t work. Cust serv is unable to provide any support until engineers speak with me. Email contact is not an option.

Had no WiFi. Called and spoke with a very polite and helpful person in Tech Support. Problem resolved very shortly!

You all a wonderful job. Your employees have awesome attitudes and concerns to the customers. Please keep up the good work. I would recommend everybody to HughesNet. The service is wonderful and fast. Thanks.

You mailed the return boxes to the old address instead of the new one that I had provided. I had to go back to the old house and pick them up. This was just the final end to several years of terrible services with the Hughesnet system and tech teams for the entire time we were customers.

Was told by sales rep that speed was fast enough for streaming. It's not. Can not use Netflix or Youtube. Constant freeze ups, dropouts.

Extremely slow service. Some days no connection possible, or intermittent connection with multiple 'no internet connection' messages. Tech support says 'everything is fine on this end'. Suggested I get a newer computer, but I am confused as to what that has to do with bandwidth. Can't believe I can forced into a 2 year contract for something as spotty, slow, and unproductive as this service. Can't wait to cancel.

I love the way you handled the situation in which she was perfect for me and I love it so much for the next few months I have to do that again.

So where do we start the setting up the guy left a big hole we’re dish was set left all the trash concrete bag wires connections messy. Then when we signed up was told we would get a $100 gift card then to be told that was for the install that we were told was free. We are gonna SUE them for false advertising and still have all the emails and correspondents with them and sales team. Slowest internet we have ever had, rude customer service and lies and talk to ** that don’t understand English. Am so pissed. All LIES.

The worst service I have ever had, most customer service reps do not speak good English as well. Canceled service due to it never working. Waste of money.

I'm happy with huges net until my data pak runs out. When I signed my contract the salesperson promised the data rate wouldn't drop below 1.5mbps (what I was getting on dsl) at present it drops to 1.mbps or less which is useless except for e-mail. I don't feel I should have to buy data to have a useful product. At this point I can't recommend Huges net to others, or will I be renewing my contract when it expires.

HughesNet uses dishonest and deceptive business practices to obtain customers. They provide false information about their so-called packages and Internet service. They have technicians that are not qualified, they are not licensed through the contractors licensing board and they are destructive towards your property. The customer service department with HughesNet is the absolute worst part of this company. They are incompetent, rude, underqualified and completely dishonest. This business is a scam, they take money from customers when they are not receiving the service as promised and agreed to. There needs to be a class action lawsuit and an FCC investigation conducted against this company.

Hughesnet Usage meter Javascript Error. I called 4 times and each one that answered could not speak clear English, and they acted like they did not know what to do about my problem. The problem is also on Google. I needed to know step by step how to correct it. I really can't belive they were not aware that many HughesNet customers had the problems. I needed help with this and HughesNet failed to correct the problem.

Slowest internet I have ever had, by a LONG shot. And much more expensive than anyone else. Called numerous times, always the same slew of diagnostics, and they insisted that I had very fast speed. Videos took forever to buffer, if they loaded at all, lagged and stopped throughout, every single time... I am on the road quite a bit, and have a data cap. I would come home after the data reset date (back to 100% left) and every time my account would show data gone (even though I wasn't home and nobody else had the password... A lot of excuses, but never a solution. My service was always terrible. Once Frontier ran lines in my neighborhood I switched... It is wonderful to have high speed again, and it doesn't go down every time the sky clouds up.

Just finished a complete rebuild on my home and called to relocate my service and upgrade to gen 5. The tech refused to mount the equipment next to our tv satellite dish. Would only drill holes through my new roof! Needless to say we will be looking for other providers!

I get home at night and try to do minor downloads (57MB) and it tells me it will take 1 hour+, I am not happy. I have been told I need to clean my cache, defrag and restart my modem. I do all of the above on a regular basis except for the modem as I am on Voice. However, I have started shutting down at night. The last email I got from HughesNet told me I have limited capabilities due to my "Plan". This was NOT what I was told when I signed up, Gen 5 was suppose to be GREAT. When I called the last time, I was told it was the weather in Texas that was slowing my downloads??? I do NOT stream, I usually do not go over my allotted data - WHAT is the problem? Absolutely CANNOT recommend as I have done in the past, truly becoming dissatisfied.

The agent was helpful and patient and helped to get our phone and internet working again. I was having trouble with the reception on my cell phone to talk to him and actually lost connection and he called me back immediately get me working again. It was also nice to speak to someone who is polite and spoke clearly.

Everyone I spoke with was very helpful. I live in a rural area and my internet is very important. HughesNet is very helpful by allowing service in my most difficult place. Thanks again.

I am very pleased with my service and the people I have dealt with have all been very helpful. I strongly support this company to every one.

She didn't disclose that i had to pay a monthly charge for the equipment rental.

All that I needed was to transfer my account to the person who bought my house, it took 3 months, over 10 hours on the phone, and multiple charges to my credit card, even after I was finally taken off the account. They still won't give me my money back so I'm apparently paying someone else's internet bill because I'm not allowed to take my credit card off the account. The suggestions that the agents gave me we're ridiculous, and included them telling me to have the new owner pay me back for all the times HughesNet charged me, and another was to just cancel my credit card altogether, as if HughesNet is the only bill I pay with it. These were the suggestions instead of just refunding me and taking my credit card info off the account. Like I said, the worst company I have ever come in contact with.

We are located in an area that has weak service and are so glad to have you as our server. Plus we have good response when we call with a problem.

Super slow speeds, so I am searching for a better experience. Customer service tries hard and is actually decent. Thank you!

This company is the worst. My internet starts lagging within 2 days of paying the bill. We can't have more than one device at a time. I would rather not have internet than pay this company. If it was not for kids needing internet for school HughesNet would be deleted from my life.

Had our service while we went south for the winter months. Was a very easy process. Have had Hughes internet for a number of years and have had good luck with it.

Our Internet service or more appropriately disservice does not allow us to complete anything online and it has been this way ever since we got Hughes Internet service. We have been given every excuse for poor internet service; each time I call the internet speed is increased then drops again by next online session.

Caesar was very helpful with my questions and was very accommodating and thorough when explaining what was available and pricing since our contract is up.

We have had slow connections for a long time now. Speed tests say we are good but Apple updates are slow and sometimes bomb out causing restarts that use more bytes. We don’t use our smart tv and ADT upgrade. The tech said our service would not support the free camera. One of our neighbors had a technician out last week for similar issues while our other neighbor say theirs is fast and they use Netflix all the time. Only six months left on our contract. Will make a decision then as we don’t get what is advertised on your TV commercial. The tech we talked to was very courteous and tried hard to make me happy. Maybe our dish needs adjustment.

When I called in to get assistance with getting my new computer connected to my wireless router, the customer service technician was awesome to deal with. She had a positive attitude. She was able to resolve the issue right away.

I very rarely have a strong enough signal to use channels available on my new smart TV. I’m supposed to have 25, but the last time I measured I had just over 18.

We signed up for HughesNet when we switched to DirecTV because our tv, internet and phone could be bundled for a lower rate than what we had with DISH and Long Lines--2 services we had to have because we couldn't be bundled because of where we live. Phone with HughesNet did not work and we called 3 times and it could not be fixed. We cancelled HughesNet and went back to Long Lines for phone and internet because the two together cost less than having just one. HughesNet said we would have to pay a cancellation fee, but since we had called 3 times about the phone, they would deduct $220 for phone cancellation, but still have to pay $385 for internet cancellation.

Noticed address was incomplete in an email we received on a box we were expecting. Called and spoke with someone and was told address was complete. Box did not arrive and checked online and it was not delivered due to an incomplete address. I went around and around with HughesNet and UPS to get it worked out. Am expecting box today or tomorrow. I sure hope so because I am not going through that again.

I called because I was charged twice. Every month I pay $66.45 and my bank showed an additional $66.44 was taken out. The representative said I marked automatic bill pay. I said I did not got. But according to him I did. I'm a senior with limited income. I did not pay 2 months.

Change in debit card. Was able to take care of my request and it did not take any time at all. I needed to update information so the billing would not be delayed.

Poor customer support and slow service. Could not get help with excessive data consumption issues. Data speeds too slow to use the internet for even email. Always timed out.

Internet was out. The guy fixed it. But never told us what happened to it. Then he wanted us to remove our service dog from the house. So he could come in. That's bull crap.

Was very pleased. With Hughesnet. My agent took a lot of time to help me. He turned a very frustrating situation and made it great.

Speed is a joke. My old DSL was faster. Only have a few months left and then you can have this mess back. I have told 4 families around me Not to use Hughes.

The internet service provided by Hughes was frustratingly slow. My connection to different websites were unsustained & usually unavailable. Problem with outgoing email messages was frequent. Dissatisfied customer.

I have had zero to no service since day one. Contacted Hughes reps several times, everyone has assured me each time it would "get better". Still nothing. I'm paying $90 a month for service that won't connect even a quarter as fast as my cell data plan.

First I did not receive the equipment I paid for. Was told that I would get a gift card from when I ordered the stuff first off then ya'll took off money out of my account and did not return it back. Called, complained and wanted a refund for some of the equipment since I didn't get it. Only thing that was offered was $10 off my bill for 3 months. No this is not going to work. I want a partial refund and to bet it all I still have not have a tech come out and fix the problem. My internet is slow and that's not what they promote.

I upgraded to HughesNet Gen5. The installation included removal of 3 old dishes and installation of 1. The serviceman came early and did a very professional job. The new internet service allows us to use Alexa, YouTube and Netflix.

I had high hopes for the service. I had poor quality with my signal. The company sent out a tech who changed the position of my dish. I still had lower speeds so I took a survey and asked to be contacted. It took almost six weeks for them to contact me. I was planning a funeral and asked to be contacted in two or three days. It was over a month before they contacted me again. At that point I was done and cancelled services. I have an expectation of service and Hughes Net didn’t come close to providing not only internet service but has very poor customer service as well.

They was very pleasant and took the time to check on everything and even called me back to make sure everything was working.

We have been unhappy with Hughes net since we got it over a year ago. I have called several times trying to get better service, and evidently our receiver finally fried trying to get a signal all this time. This technician came and adjusted our dish to the right alignment, and now our service is faster than ever! For the first time, we can use playback on our Direct TV!

Your internet is so bad and I have called time to time and you tell me that all you can do is jump up from 25-- to 50mbp. Did not do anything so I call back and said, "My internet is too or very slow. Could you up it?" and you said that it for may area. I call AT&T and received internet at 1000 mbp hold house at the same price you were charging me. Thank you.

Your rep taught me to save data by disconnecting wi-fi after usage on computers and smart phones. Thanks for your assistance once again.

Signal is poor and phone calls always get dropped. Sometime the phone line gives a busy signal and you can't get a call out at all. And overall competitors in our area offer better service and pricing. HughesNet is overpriced and terrible service. Although customer service is great the actual signal is horrible. I can't wait to be out of this contract.

It’s never high speed. The amount of money we are paying we should be having unlimited and high speed like it’s suppose to. I’m highly disappointed.

Spoke to 3 reps to find out I have to wait 24 hrs. First rep caused my card to shut down. I called again and got the payment made. 3rd rep could not get my service back. I'm looking for another provider who have reps who speak English.

Very satisfied customer! They were very friendly and understood exactly what I needed and helped me. Very good experience in my opinion. Would recommend this company to everyone looking for service.

Technical support technician. He was precise and consistent! Provided superior customer service. It's always good to get your reason for the call to get positive results.

When I make a contract with someone legally binding, I am expected to follow through on what I thereby agreed to, not to decide to make a unacceptable change for one party, and just assume it's ok cause a contract is to be followed to the letter of that contract or that contract is null. So you guys didn't show up on my guaranteed date there for violating our contract in which YOU DID NOT COMPLY WITH.

Very slow and laggy internet. Cannot stream movies or any other things without waiting for a long time if it even works. Goes out in bad weather. Otherwise it’s ok. But too expensive for the quality we pay for.

On 12/14/18 I called twice concerning my account. The two different women I spoke with kept telling me that I owed $223. That I had missed paying for a month. I looked up all the Checks that have cleared the bank for this year. Then called again and spoke with Jake **. He got everything straight on my account and I am not delinquent. I am still getting the message flashed on my monitor. Fix it!

My HughesNet experience has honestly been the worst that I have had in my lifetime when comparing to other service providers. Customer service would get an “F” rating if a scorecard was applicable. Completely dishonest, say one thing, do another. Quote a price then charge the customer a different price. My internet was intermittent, always stalling out. The customer IS NOT, I repeat, IS NOT their focus. I requested to speak with someone other than the unprofessionals whom I spoke with and have gotten zero response.

It wouldn’t let me give zero stars. Just like the many MANY other customers, HughesNet also took an unauthorized payment from me. I canceled the very slow and terrible service when a serviceman came out to see what was wrong with my equipment and told me HughesNet does not work well for streaming Netflix. I told him that’s all I wanted it for, I was misinformed and take the equipment because I don’t want service. He told me that he would put in my cancellation but they would mail a box for equipment. Almost 2 months later I received a box in the mail and the next day HughesNet took $408 out of my checking account without my permission. I never said ok to automatic payments. I never do with any of my bills.

He was good at taking time and with helping me with my service needs. Hughes net is great. I would recommend it to friends and family.

Billing. Customer service rep was very helpful in taking care of my acct. Almost had me returning to Hughes Net. Thank you very much

The worst I've ever experienced. Very very slow internet when it does work, and be ready to have them destroy your name over and over again when they tell you time and time again that their system is working just fine and your internet is working, you just don't know how to use the internet! Really! Do yourself a favor and stay far away from them.

My problems all started when I upgraded to Gen 5. I have received terrible (slow) Internet since. I have been told my dish is misaligned. I have scheduled a technician to fix the problem, but that has been a bigger fiasco than the original crap Internet service! My advice for anyone considering HughesNet is "Think again!" Another complaint I have is with the online help system. They use the CAPTCHA system to prevent robots. I have been unable to access the system because the "5" may be a capital "S", the capital "B" may be an 8, even the Capital "D" looks like an 8. At any rate, I have yet to successfully get into the system because of "Too many failed attempts to enter the correct code."

I was having problem signing into my account. The password I had was not working. I worked with one guy earlier in the day and we worked on the problem but could not get the issue resolved. He was very helpful in trying to get it fixed. I had to leave for another appointment. I contacted the helpline again and the guy was able to walk me through a couple of things, which fixed the problem. Both guys were very helpful.

Feed was slow, but working fine! My videos were dragging badly. Very happy customer now. Great tech support! I give them 5 stars!

Attempting to troubleshoot on behalf of my Internet newbie Mom, I reached out to Hughes Net via Twitter (AskHughes) and "Jay" responded. While unable to correct problem remotely (I do not live with the customer and was trying to facilitate a remedy), Jay was the friendly Hughes Net customer service rep I interacted with. He gathered complete information, gave specific remedies and although we need to schedule service, I found Jay to be most helpful and informative. Please let Jay know how much I appreciated his assistance and thoughtfulness. He made my day. THANK YOU.

Very good experience. He is very polite. The job maybe took an hour. No problems with the Wi-Fi yet. Also seems to have a lot better signal. Satisfied customer. Thank you

I do believe the speed could be better by placement of satellite, it lags and is very frustrating that I really get frustrated in using my computer at home.

Computer very slow. Double words on computer. The rep was unable to help. She got agitated with me. It was hard to understand her. Nothing was resolved

My representative was so sweet and helpful. She was able to get my service restored quickly! I know she went above and beyond.

Updated information. Your associate was very helpful and gave good advice. She was very sweet. I was assisted with my situation in very good manner.

The attendant was very helpful. Couldn't ask for better service. I needed help with my WiFi. He asked if I needed anything else. He helped me find my security number for my laptop.

My internet is so terrible that I can't watch shows on Netflix without stoppages due to buffering. After two weeks of trying to get the phone service up and running it was finally up and worked for a few weeks and then stopped working. I was told I would have to place the router and black box on my kitchen counter with my phone for it to work. Who wants that mess on their counter. I never had to do this with other carriers. I wish I never changed providers and if money comes available will cancel before my time is up!

We called November 4 2018 to have our phone number released, they said it could not be released until November 29. After Nov 21 they charged me for a full month of extra service. New installation Nov 29. I called to get a rebate for unused service, I had used them for 4 years. They said I had to pay for full month. They got me to pay for an extra service on purpose. When I am robbed I prefer you use a gun.

My wi fi was down for about a month and a couple of days. I thought it was a problem that would fix itself, so I did nothing for weeks. Finally I got a new television which required wi fi to perform at its full potential. I called in. You guys sent out a tech and got me up and running in minutes. Had to call in about a credit for the time it wasn't working. You helped with that too. I am happy!

They service does not work as they described to me when I purchased the plan. Would not recommend to any body. Too slow. Will not work One Device.

Very very unhappy and disappointed! The service stinks! Programs on demand, good luck with that one! Wifi printing, not happening! Call to express my disappointment and their answer is to buy the 50G package! DON'T MASS MAIL MY AREA TO SAY HUGHES NET IS AVAILABLE AND OFFER SUCH PATHETIC SERVICE! FALSE ADVERTISING! Not even worth a star!

Representative communicated clearly and helpfully, and called me back when he said he would. Internet service was restored and the problem was successfully resolved.

Service runs on Gen 2 at less than 1meg download. Gen 5 is almost never available. When it is and I try to select it it ask for a network "key" -- I have no idea what that is. When I can select Gen 5 it still is very slow. I've recycled the modem, and turned power up and down. I've reported this problem several times and it still exist. I'm paying for Gen 5 but it runs at DSL speed.

My technician was very unprofessional. He took about 4 hours to install that I had to help him with plus dropped the mount for the satellite from the roof of my house to the roof on my porch which is tin, propelling it into the creek. He was very stubborn headed and hard to communicate with. He then walked into my house with his muddy boots on and walked across my area rug in my living room leaving muddy footprints. It wasn't a good experience. I hope the service is better than the installation process.

My satellite was placed on the front of my house at the lowest point on the roof which was in front of my bedroom window. It has defaced my home. I have been waiting 5 days, I’ve made multiple calls, still no resolution! Internet speed no bettter than DSL.

Modem was not working. Had no service. Had to call twice to get the problem fixed. Somehow got it reset. The reset button is broken.