HughesNet Reviews

In my own opinion it is not very good with the signal because, you can't see a movie completely. It stops very frequently, the signal is very weak.

Was excited to change to HughesNet, but now very dissatisfied with your service. Want to get out but you will charge a $700.00 fee. Did not understand that fee when I enrolled in your service. Uses data too fast.

Somehow I got switched to paper billing and I missed it and got behind, my fault. Called in and was told that paying my bill by a certain date would be ok. Two minutes after the call service was cut. Paid the bill and again a few minutes later cut again. Seems I still owed $3.02. Paid it and it took half a day to get it back.

Horrible service!! Very slow, from it supposedly being the fastest internet. I went from 50 Mbps to 150 Mbps, $70.00 to 35.00. More than triple and half the price. I originally switched to Hughes for the price, and how good they were supposed to be. I actually did not even make it 19 days before I cancelled. Ran out of Data, had already called 2 times, could not even watch Netflix, movies just buffered continuously. Not even strong enough for my laptop... The gentleman who installed was very unprofessional. His wife called 4 times in 20 min he was here (I don't care about that). Except, she kept calling to see when he would be done. She made him fresh cookies and wanted them to be hot. He removed old dish from prior service, just left it laying right in drive at gate, lecturing me about how my current coax cable was so old they did not even use it any longer. But yet he did not replace it like he said he was, because he had to get them cookies!.

1st plan=10 units, bought next plan for better service (20 Units) told on the 1st plan, we would have plenty of units to cover 2 Pcs ad my RUCO. I have tried to send this issue several time but can not get past last page of this survey. What can we do to fix this problem for better service, neighbors & friends are interested in getting HughesNet themselves

I spent over 2 hrs to try and get router back up. Was hung up on 3 times. Did everything I was supposed to do. Was disrespected. My lady was disrespected. I thought at 70.00 month I was already paying ins for equipment and service technicians. Router is still out. Has gone out several times this month. I'm not paying for any service next month and stopping your ability to draw on my acc. I refuse to pay 125 dollars for something that is your problem. I'm reporting recorded conversations and pics to BBB, FCC and both Tx and US Attorney Gen's office.

I wanted to know how my daughter's 2 hours or so of laptop use to do her online course work could have pulled our usage down 14%, in only the second day of the new cycle. The explanations didn't seem to add up. I asked if I could be sent an email detailing the usage for the two days. She told me she would send it, quickly wrapped up the call and hung up. I STILL HAVE NOT RECEIVED THE EMAIL AND NO, IT IS NOT IN MY SPAM!

Hughes Net problems. I had Hughes net installed on 1/7/19 and have not had good speed as of today 1/15/19. I have called every day and no helps... I must have an engineer call. I leave a time to call but no calls.

Contacted Hughes Net to help with connection of a Google Home Mini, they were happy to help if I agreed to sign up for $199.00 on a program they were selling. Google called me to find out what had happened and was very upset with Hughes Net for not walking me through the problem. Google walked me through and thus fixed the problem at NO cost to me, that is why I am not happy with Hughes. Beware!!

Internet connection problem. We made an appointment for a technician to come out. Tuesday was the day they were supposed to be here, they called to change the date to the 18th Friday. I had a previous appointment and wanted to change the date. I called and they said that they were going to be out on Tuesday between 11-2. No show...so I take it that Friday is still on. Your operators don't have a clue what is going on. My God this is crazy. I need to change my technicians time to come out but I just give up. All I want is Internet...that stays on.

This company completely sucks.. Don't get it..Nothing works right. Slow to stream always buffering.. poor customer service.. Just plain junk.

I would recommend Hughes Net for internet. The customer services we excellent...The rep I had read very nice and very helpful to my needs for the service.

Had great woman by the name Kate. Have a lot of patience and very knowledgeable. Very nice. Helped me with Data and finding a coupon to lower bill. Ended up with more data and cheaper bill. Thank You Kate.

Terrible public relations and lack of professionalism! It was not clear to me that I had a two-year contract. When our service was not adequate I tried to terminate and was informed that it was going to cost me $385 to terminate my account. It became a “I said they said” type of conversations. I did not sign a contract and I asked numerous times that I wanted a signed hard copy of such a contract. I was told that it was only verbal and they dealt only paperless. The only persons that acted like they cared were the customer service reps but the supervisor could’ve cared less!

Not happy at all and I'm not filling out one of those redundant, biased surveys. Your staff is rude, that's if you can understand them. You don't furnish MAV TV. No MAV! Unbelievable. May look at going back to Direct.

Paid for satellite dish, several months of service, never had one minutes service. Customer service refused to help. Now, about two years later, have been referred to collection agency. They want me to pay for NO SERVICE EVER! Worst company I have ever dealt with in my 70 years of life. Would NEVER again deal with this crappy company. How dare they screw retirees like this.

We got the 20 gig plan and went through it in 4-5 days and never knew it was high speed. Video calling is not supported is what they told me after I had already signed up. It is fuzzy video and delayed conversations. Video's buffered always. We've had it for 4 months and the cancellation fee is $325. The customer service people were very kind about letting me know that what I have is as good as it will get and the fee can't be waived or helped. Not for video calling. Not for watching videos. Can do slow speed surfing just fine.

My call on today was great. The agent knew what she was doing. I give her 100%. Great job!!! I was glad that the agent was kind, help me with my problem. Agent knew what to say. Gave me my credit while my service was out from December 7-12th. Great job.

I had HughesNet for 3 yrs. In those 3 yrs. my bill went from 80.00 a month to 140.00 a month. I finally got out from under this overrated service about 2 weeks ago. So they send me a box to send their junk back... Says I need to send the arm off the dish back??? I live in Northern Wisconsin, I am disabled and there is no one in their right mind, that is going to climb up on my roof with 10 inches of snow and ice to remove the arm... So I call and they say they will send someone out to remove the whole thing. That has not happened yet, and it is stated in their return letter, you have 21 days to get it returned. So today I call UPS to pick up the box of their junk... They want me to pay 16.00 to pick it up. I live in the sticks, so I called HughesNet, they so kindly said it is my problem. I live 25 miles from the nearest town... So beware, they will still try to screw you, after you cancel their overrated service. I had to give them 1 star to complete this survey.

Senior Citizens, PLEASE BE AWARE that HughesNet will take advantage of impaired older customers. My 88 year old mother wears hearing aids in both ears and does not hear very well over the telephone. Unfortunately, she signed up for TV/internet/telephone service through HughesNet. After many months of unsatisfactory service {just read all of the other people's posted complaints}, she notified the company requesting them to cancel their service. The next month, she was charged a $400 penalty for cancelation. When I called the company billing department, I was told that she had accepted a verbal contract over the telephone. After explaining to them my mother’s hearing impairment the company would not refund a single penny of the $400 penalty. I am very pleased to see that their service rating is extremely low. Please think twice and then think again before ever accepting service with HughesNet.

Don't do it folks, don't do it! I called to cancel my one (1) year contract after having the service for 2 months. We found out real quick it was horrible service. Netflix, emails and a few small downloads or updates on mobile devices HA! Don't even think about it bam you've reached your limit. So the first thing is upsale. "Oh you need the bigger package." I said, "No I want to cancel." "Oh okay well you can pay out the rear end to cancel. Or stay till your 2 year contract is up." I said, "No I didn't sign up for 2 years." "Oh yeah you did. We don't have a 1 year contract." Guess what? No paperwork to prove it. So in April of 2019 at the end of my 2 year contract I will finally be done paying $94.93 a month for a joke of a plan! Don't do it folks! Don't do it.

I had an appointment at 6 pm, I assumed was my time, mountain time, since I told technician it was after I got home from work. My phone rang at 3:45pm while I was at work. I couldn’t get to it. No message left. I called back and it just went to a line that answered HughesNet. It should be rescheduled. And we agree on the timezone.

Marissa was patient in listening to my problem and reassuring as she walked me through each process. I was very apprehensive in navigating around the computer, but she relieved and encouraged me that it was storm conditions and not my ineptness in not being tech savvy!

I contacted customer service and spoke to Abelina and she quickly fixed my issue. She is professional and friendly and a valuable employee. Great work HughesNet Team??? Thank you for The Great Service!! From a very satisfied customer from Louisiana.

After numerous attempts to fix internet and no luck. I tried to cancel and they like everyone else above did nothing and charged an outrageous cancellation fee. Even though the only reason I was canceling is because their service wasn’t working as they had promised.

I would give 0 stars if possible. They scammed my 90 year old grandfather to switch to their service instead of the unlimited high speed data that he had. Figured we would try it. It's more expensive, has bad signal and now they want almost $500 to cancel. Then on top of that they said it will cost another $200 if we don't return the antenna from the roof within 45 days. It's January, there is snow and ice covering most of the roof. They put it up there, they need to come get it down. Stay away from them at all costs, or it will cost you a lot.

The sales person lied when selling me my set up. Now they are getting me for over $300. That's how they scam you. Guess what? I will be on every social media out here along with my large family telling what this company is all about. Including a complaint to the consumers protection agency about.

Buffering. After 4 phone calls that agent stated at the end of the conversation, in each of the 4 calls, that the problem had been resolved! Not so. After the last one the problem got worse!

I had a very good conference with the reps. I talked to. I was still not happy with the billing concept but I will deal with that later. The reps. were very helpful in their information o me.

No internet problem. The problem could not be fixed so I am being sent a new modem. The young lady was pleasant and did all she could do. I'm pleased with her help. Thank you.

I just want someone to know that when you call customer service, you get totally different answers. I haven’t had HughesNet since the summer and they put a late equipment fee on my account and let’s just say it wasn’t cheap! My mom and I have totally separate accounts and they charged her for the late equipment fee as well and they said it didn’t show that on their end! She called the bank and they reported it fraud. My mom couldn’t take it anymore so she had to cancel her service and since I went to Gen 5 and it wasn’t any better I don’t feel like I should have had to pay an early termination fee because first of all I was a customer for years!

Problem with speed. Clara was very nice and honest. She explained to me the problem and proceeded to fix it up for me. Thank you

Amanda was VERY HELPFUL!!! I would recommend a nice big raise for her!!! Warm, caring, patient (very)…she is an asset to Hughes net. Hire more like her please...We definitely need them.

Of this service

I have three weeks with this internet and it is very bad, it does not work, the signal goes out and the internet is very slow. I am not happy with this internet and I do not think that I continue to pay for bad service.

I had a 41 dollar credit to my account and you proceeded to take out 31.53 out of my bank account. This is unacceptable! And you won't credit my account. A prorated amount for 3 days does not add up to 31.53. I want my refund. Not spread out over a year! Keep your grubby fingers out of my bank account! I pay 2 to 3 weeks in advance so this doesn't happen! I want this fixed please.

One he could barely speak English. He resolved absolutely nothing. Out internet is still very slow. Worst service ever. Now we are stuck in contact with horrible service and nothing to be resolved! I will be reporting to the BBB will let all our Acquaintances know not to go with HughesNet service.

Could not understand the person I was talking to. So dissatisfied with the service that I will be closing my account soon and getting a different service.

We had internet through HughesNet for about 3 months. In that time, the internet went in/out daily. They came out to "fix" the problem at least 5 times. I finally canceled service, which took 2 hrs on the phone. They sent me a box to send the equipment back, which I did shortly after receiving it. 2 months later, they charge me $327 with no warning! Because they claim they didn't receive the equipment back. I called to get a refund and I was told I would receive it within 24 hrs. 2 days later, nothing. I call again and the 2nd person tells me 10 days! No way to rush it. Worst service! And worst customer service I have ever experienced! Do not use this company!

That's not just disappointment. That's loses in my own business, stresses and unjustified waste of time - if to put it loyal.... It's not even a month we've installed HughesNet dish. Internet was slow from the day one. And I need it for business. Every time I need to use computer I have to call customer service. First I was naive enough just asking to fix the problem and yes, it can be fixed in seconds. But! The speed stays more or less normal for about 24 hours no longer. And I'm not able to set my Webinars, God forsake to mention Skype conference calls! I couldn't imagine somebody can run such a fake ugly business before I've signed contract with you!

When I first got the service it was great. Was getting download speeds of around 25 Mbps. Now if I can get over 75 Kbps it is amazing. Can't even download email in that form. Have to revert to Html at simplest form. I have tried contacting them to see if this can be corrected and after 2 weeks can't even get a return call or email. Now it seems that every time I try to download a file, it gives me a temporary error, try again later. After 3 days of trying this I have finally downloaded 3.5 Mb of a 2.6 Gb program. Now to even put this in I have to put in a rating of 1-5 stars. I wouldn't even give them a -5 star rating at the moment.

I was installed 1-11-19, the technicians showed up on time, well dressed, very professional and wore shoe covers. They were done in one hour and walked us thru our new internet, HughesNet is way above the industry standards. I wish I would have switched sooner.

Lost power of internet. Representative walk me through the problem and corrected the faults. Great attitude and a detailed run-down what I was encountering with solutions. Great job.

Landline - I was told it was never included in the order, yet I stressed I wanted the bundle when I first placed my order. My appointment today was from 2-5 pm. They arrived at 7pm and finished at 9:40. I now have to call for an appointment to hook up the phone. It's been a stressful day.

The lady was very kind and took time with me. I could understand her completely. Was speaking with well spoken English. Not a foreigner so I could understand without a problem. Very kind and helping to me. She deserves a raise. And a promotion!

Even with you the highest amount of GB your company offers, it is slow to load and is always affected by the least little thing. A soft breeze makes it screw up.

My wife talked with Rossy client services about our monthly charges going up from $40 to $70. She was very cordial and helpful to keep costs down for 3 months. We are on a fixed income and will seek other services or turn off our services if Hughes keep this steady inflation which is unfair.

Rose was great help when paying my bill, I had never used the system before so now I know how. Thanks to Rose. Thank you.

Make a payment was quick and the person was very smart and helpful and she good at her job. I hope I get her ALWAYS...thank you.. If all your worker are as smart and helpful. I think we all would be happy. We all should do a review once in awhile...

I've had many issues and 3 different modems. We just started service around. Since 8/2017 we've had 15+ phone/live chat, let's not forget the express repair trucks at a fee every time. Multiple times. 75% problems/25% fixed.

The internet been slow since the day they hooked it up. Every time I call they do the same check and it still slow as **. Hughes Net is a big ripoff so I tell them they can come and get their stuff. They tell me 400 for cancellation fee. It will be a cold day in hell before I pay that. I'm paying for service I can't use. This company is a big ripoff.

I am a fairly new customer and have direct billing. Two months ago my cc was hacked and I got a new card with a new number. Spoke with one of your agents, gave them a new cc #. Then I start receiving more emails about billing. Spoke with another agent and he gave me my old cc #. Feeling a little paranoid about talking with a “foreign” agent and would prefer dealing with someone in the US.

I ordered HughesNet in Jan 2018, they made me paid a lot up front for a business account. We used it for a very short time and our 50megs was capped off within a week. After 7 months of being limited frustrated of having very little internet and paying a lot for a service we could not use very much. Then when the satellite dish stopped working because of equipment malfunctioning. We was without service for two weeks. They finally sent off a contractor to fix it. This young men worked on it for 8 hours in one day and could not figure out why it was not working. He said he get another part and come back. It took him over a week to and two contractors to get it to work.

HughesNet services is poor quality service. If want surf internet fair. But I just started streaming movies and videos. It's not good at all. I can't even watch a movie...and you call customer service they run speed test and they say it's good. But when can't watch a movie or video it's slow service... I live in country and it's my only option for now but I'm not getting what I'm paying for. So I need do something else...and they run TV ads that this works anywhere anytime but I know that's not the case. I have been dealing with this for about yr. now and thinking about canceling my contract.

Wanted to upgrade. I was told I couldn’t in my area. Asked about Tokens. Not available in my area. Data doesn’t last but a few days.

We have e-mailed twice before and called to have the service cancelled. Service has been cancelled apparently, however the bill is not e-mailed to us. All in all I am not real happy with my experience.

I called about a 30 gig data plan. Was told unavailable in my area even after their website said it was available. They said I could buy more data. That makes no sense.

Me and my father have been Hughes.net customers for a combined 20 years. We live 100 yds apart and both have systems in our house. Up until now we have always received good service and call outs. On January 7, 2019 my father's internet went down due to a bad outside unit. I could replace this in 5 minutes if I had the part. I am of course assuming this is the only issue. Since he is 79 I make all the calls for him to set up a technician to come fix the issue. I called 866-347-3292 and was told that an appointment was set up for January 8, 2019 8am-3pm. We waited all day from 8 am till 3 pm with no phone call or no technician visit. I called January 9, 2019 5 times on this day speaking with several representatives who would give me the same "I'm sorry" or "I'm concerned." Blah Blah.

My internet won't send emails, at times it's been more than a day and the problem continues. I have contacted my email provider and Apple support and the problem lies with the internet provider Hughes/Dish Network. I have to leave my home and go elsewhere to send any important emails. I was told it may be slow bit. Not informed it will not work! I find this service to be unacceptable!

We receive a plastic "postcard" on the average of at least twice a month in each of our post office boxes soliciting our internet business by HughesNet. These cards are not recyclable and a large percentage are thrown away in the post office trash cans. I assume the rest are probably thrown in people's trash at their homes. Perhaps some folks use them to scrape ice off their windshields for a while until they break. They ultimately end up in our landfill which is already stretched to its limit. I am also assuming this happens all over the United States where plastic trash is at a crisis level.

We live in the country and only have 2 options for internet service. One of them I have had before and didn't have a fabulous experience so we decided to give Hughes Net a try. They were offering us 25mbps which is fine for how little we use the internet. When service was installed we found that we were receiving 1mbps, after several attempts to have this corrected for better service over the last 3 months we finally decided to have the competitor install service. I called to cancel my Hughes Net service only to find out that they would be charging me a $385 cancellation fee. Now in my opinion they were the ones in breach of contract since they were not providing the service I signed up for but they were completely unwilling to waive my termination fee. Long story short, do not sign a contract with this company as I have found that they are rather dishonorable.

No internet for at least 3 weeks. I was on the phone for over 20 min. And nothing was resolved. The guy kept asking me to go to Hughes net and I kept telling him that nothing would come in. Server not responding... That's all he did for me. Then wanted to charge me 50.00 to get someone out to look. No way was I paying for something I didn't cause...

Was a woman who could not speak English well. Was on phone 2 hrs. Could not fix problem. Fixed it myself. Horrible customer service plus was going to charge 125.00 to align satellite.

Had problems connecting printer to Network. Required password. Victor #**, immediately diagnosed the problem, identified which was the required password (there is more than one) and in no time I was up and running. He was professional and knowledgeable - fantastic. What a refreshing experience!

All I want to do is cancel my service and they keep putting me off. I want to cancel now. No longer want service. It does not meet my needs. CANCEL NOW. Account # **

Extremely poor connectivity & constant buffering for streaming video. Customer service was overseas and did not help despite their statement of fixing the issue. Expensive for bad internet. Disgusted!

Recently got a survey to rate recent customer service experience (which was very bad) but the survey was also very bad - it made it impossible to describe the problems and conveyed no useful information to HughesNet. If HughesNet is really interested in knowing about this bad customer experience I wish they would contact me and allow me to elaborate. Thanks if anyone is listening.

My phone bill went up $20.00. I was not told I was on a 2 year trial plan. This gal I talked to got my issues taken care! She was wonderful and got me all the help I could get! Thank You!

Great customer service! Hughes Net Service and related issues we also be shared when recommending Hughes Net. I have had to drive 14 miles to Senior Center for my Bible studies and mission trip information. Then 14 miles home.

Couldn't understand the language he was speaking. It would be nice to be able to converse with someone who speaks English.

The person I spoke with was very helpful and explained when our credit would appear on our charge card for the seasonal hold.

Service is extremely slow, worst service I have ever had. I called to complain several times. Employee would hang up on me. I even asked to speak to Supervisor. I also got hung up after I waited for 40 minutes.

I was not told ever think like the laptop would be slow. It is less then 40 feet. Also was told it would pick 2 time or more faster. I was told this until after it was put up. I would not have it.

HughesNet has been a terrible and overpriced choice, rivaling slooow speed DSL service. DVD quality video streaming and music (Pandora or any other service) continuously buffers at all times of the day and in all weather conditions. LAN and wireless connections to the Hughes owned devices are TERRIBLE. Customer service is a complete (offshore) joke unless you wish to brush up on your foreign language skills! Three more months on my expensive contract and I'm DONE with this crappy company and their so called "high speed internet service." ZERO star ratings match their offerings!

Hughes generated a payment request page that deliberately blocked other pay site log-ins generated from desktop icons. I could not pay other bills online as a result. Earlier in the day, I was successful in attempts for pay arrangements with T-Mobile and DirecTV. They understood my recent payroll issues with my employer which I required more time to pay my bills. Hughes Net customer care DID NOT CARE about my issues and refused to offer any payment arrangements and should be more flexible in their policies to offer time extensions. The customer care for Hughes Net is absolutely HORRIBLE!!!

The young man I spoke with was very helpful and I was able to pay my bill with new credit card number. Thank you

I have to say, this was the first truly pleasurable experience I have ever had with HughesNet. I spoke with "Homer **". He listened! This was so important. He made no assumptions and took all that I said into consideration. He treated me with dignity, humanity and with a sense of personal caring. He handled a tough transaction with absolute professionalism and kindness. He was not judgmental and was kind and caring. He did not read from a script. His words and feelings were real. He should be teaching training and customer care. He was the first real person that I have ever had the pleasure of speaking with at HughesNet. Please acknowledge him.

First, correct my last name. It is ** and not **. Tech was helpful. Except, my PC cannot connect to internet.

Due to the fact the Hughes Net was the only available internet in our area, we had to endure a very slow and undependable internet. I did find a Better internet MT internet. Now I don't have to worry when I see a cloud in the sky, because my NEW internet will kept on working. When I called to cancel my service with Hughes Net, I was told do to a upgrade (If you can call it that). They will be charging me a 200 dollar cancelation fee. Well it's well worth IT!!!

The lady I spoke with was the nicest, most understanding and pleasant person I have ever talked to about anything involving an account I have anywhere. HughesNet should be thankful, and grateful they have this person working for them. She went the extra mile for me and I really appreciate her help and what she did for me.

Originally installation did not happen Jan 1. Have rescheduled 2 times with no show of installer. Have wasted 3 days waiting for installers and several hours on phone trying to resolve issue.

I could not be happier, the young man got to the bottom of my missing payment that was not on file for some reason. I was afraid the notice I received somehow was a scam and I had given all my information to them. Give the young man a pat on the back for me.

It was absolutely pathetic. All I need is my antenna relocated and was on the phone for about an hour and was told I would be called back in 26 minutes. That was over 5 hours ago. Person couldn't even understand simple English. I asked to speak to a supervisor and was told she doesn't have one. This was a total ridiculous waste of my time. On a scale from 0 to 10 it would be a minus 10.

Online Payment - I called Customer Service to pay the full amount on my Hughesnet account, but there is no one that can take a payment for a Business Account. You can't even change the card information on the account. Being a large business like this I would called this unacceptable and poor customer service, at least a payment could have been taken.

Service is horrible, can’t watch Netflix after 6pm. Service cuts in and out 15 to 30 times trying to watch movie. Every time I call in get the runaround or disconnected. Going to have my card stopped from drafting account.

You're a bunch of liars. I was told I would get the modem today but as usual it did not come. We are first responders here. You screwed up my service. Told me I would get a new modem today but didn't happen. I talked to an Angel **? out of Texas told me it would be here today. Liar liar liars.

Technician was very patient, polite and asked the right questions. He knew what he was doing and solved the problem. I would consider him to be one of your most excellent employees.

My call was made because of a rise in my monthly bill! I was told that it was because of a service fee, which was given the first month free. I had declined that fee when opening the account, so it was removed from my monthly bill, by the customer care rep.! Thank you!

Isabella did an outstanding job. She was very helpful, courteous and professional. One of the best customer service representatives I've had the pleasure of working with. She listened and allowed me to ask questions and reiterated the question before giving any input.

Not only is this internet too slow to do anything but they will help themselves to your checking account any time they want. I have not agreed to automatic pymts. They kept debiting my account even though I told them no. I finally got a new checking account and once again they start debiting it. I just paid my bill a week ago, it isn’t due for another few weeks and they charged my account!!! They are horrible, dishonest. Beware!

Internet speed so slow and unreliable - Rep was hard to understand and dismissive. My friend was talking to him. He is a retired systems analyst and knew what questions to ask. He had no satisfactory answers only my speed was cut back for overuse which was ridiculous. I am going to try another service.

Real often I have now service and or very slow, and when you call they expect you to fix it yourself, if I could I would not have called in first place.

So now I’m stuck paying $69.00 a month for complete crap. Oh I can end service but pay an early disconnect fee. So really nothing we can do. It’s not right that people should have to put up with stuff like this with no recourse. WHAT'S UP WITH THAT?

The representative are great. They answered all my questions. They are very helpful and experienced in this field. They are people oriented.

Thanks for the patronizing tutorial. Feel free to call us. We need help to break our contract for your terrible service and customer service. Internet does not work. Customer service forgot the meaning of the words customer service.

Watch your new commercials, you advertise 5G 25mp but that's misleading. I pay 78.00 per month for the service - do not always get it. Service is spotty, never receive service that I pay for. Please let me know if you are going to tell the truth about your service.

Billing. Very well done. He was accurate and quick to find my account. Answered all my questions. It didn't take much of my time.

I asked for the dish to be moved so that our roof could be replaced. The technician did so. Service was fine.

Had problems w/ 1 chg. on Citibank statement of $12.99. Was told they'd check this $12.99 for fraud. Told them the only thing that goes on that card is HughesNet and Dish. Got your notification on computer last night you haven't been paid. Called Citi this morning. Was told it would be taken care of immediately. Spoke to someone else from Hughes & was given a little extra time. Thank you.

Constantly watch the wheel spin. Promises were not true. Way slower than our land line and then you charge to get rid of it. So frustrating.

I had Hughes install service, I wasn't able to view a YouTube video. All I was able to get on my cell phone was my emails. Right away I let them know it was voiding the contract if you can't get the service they advertise. I want to send the modem back and they can't e-mail me a shipping label. Their email service is down then he can't find an email address for me to contact them a later time. What a big pile of feces. It's all about the money, not the service or product.

Understand this: the ONLY reason I was FORCED to contact "customer service" by phone, was due to the browser hijacking that lets me go to ALL my usual sites, EXCEPT HughesNet to pay my bill!! Think about that. I'm saying they hijacked my browser in an attempt to get me to pay my bill, (and everyone else) and yet, not only can I just go about my business on regular websites, I CANNOT log in to their own site to pay, because their redirect hijack doesn't allow me to!!!

Worst experience possible. Can’t watch Netflix or stream anything. I have spent hours on the phone and can’t get anywhere. I am canceling and now they want me to pay 280.00 fee for terminating a service that won’t work. Do not consider their service unless you want nothing but aggravation.

Very helpful and friendly. They were very good at their job. I tell all my friends about it and family members. They are very good at their job. For now I have very good service and everytime I call they are helpful people.

We have had awful service since signing up for HN on 12/19. On 12/31 we were promised a service tech would come to fix problem on 1/4. No one came and when we called to inquire, we were told HughesNet had NO RECORD of the promised service call. Unbelievable! Unacceptable! I would never recommend this company to anyone!

Our wi fi has been out since December 27. Two calls to Hughes net only resulted in "we are working on it." Fyi At&t stopped working at the time.

The supervisor I spoke with was very rude, disrespectful and unprofessional. I will never recommend HughesNet to anyone and when my 2 year subscription is finished so am I with HughesNet. It is a poorly run company.

The man that installed my internet was very nice, respectful, helpful, friendly and good at his job. I can't think of any reason to say anything but praise for his work or his person, very good experience.

Customer beware!! This company is a COMPLETE rip off. Was told that bill would be a certain amount for internet for 24 months and every month it’s ALWAYS $20 MORE! When I call in to them it’s always they’ve sent an email to higher ups and expect a call back tomorrow. WTH??? I NEED my money refunded as quickly as they took it out of my account. COMPLETE RIP OFF. Run as fast as you can!!! BBB will be notified as well.

This company promises to provide internet service to remote locations, but they don't tell you that it's going to be the slowest service you will ever find. They also give you the most awful customer service you will ever experience. Most of their reps are Asians or Indians with thick accents and they give you the ultimate run around time with long wait time. If you are not happy with their service and discontinue before your 2 year contract, you will be penalized a hefty $350 early cancellation fee. Good luck ever getting a technician to come out to your property. Overall, we had the most horrible service from Hughes Net.

I spoke with a service rep named Bill Davis. He was very very polite and helpful. I would recommend Hughes net service to anyone. Great company.

Paying my bill - Everything was taken care of quickly and courteous. I just gave my new card number, because I forgot to call when I got a new card so she could put it on file so it could be taken out automatically.

I called and was put on hold for 10 min “loyal customer!” Then put on hold again for 55 min before the call dropped for good. Problem never was resolved although my email said it was. “Modem not detected.” They never verified it was working. #** “waste of time.”

Didn't, finish wires hanging all over. After 2 hrs it got dark, he said he would come back. Never came back, after calling Hughes they said he filed that he finished. They gave us his phone number of the contract company, called them and they said he would call me. After 2 days still haven't heard from anyone.

We’ve been with them for a while now and even worked with them far as them sending a WiFi booster and it didn’t make any difference. They will not cancel service even though we literally can’t even use the service because it takes forever to load a page and I immediately turn off the WiFi on our phones because it takes so long to load a page. It’s not worth paying for at all. Highly not satisfied!

Slow to no internet. Customer service rep was professional and also very sweet. She handled my issues quickly. I appreciate her understanding how I was feeling. Thank you.

I did not my experience with this company. They admitted to charging me when my account was already on suspension and offered to pay the bill if I stayed as a customer, well I told them I just want to cancel my account, and they stick me with the early termination fee and my bill that wasn't supposed to have. VERY BAD COMPANY!

I was treated very well, very efficiently and solve the problem very easily. I was very pleased by the representative that helped me. Thank you all very much for your help. For once it was nice to be addressed in a Kurdish manner.

Very slow internet connection. We were unable to stream videos. I use VPN connection for work and was unable to work from home with Hughes Net. The support person at Hughes Net made me feel foolish and stated that I should have known that connecting with VPN will not work with their product. I explained that the installer said it would work fine. I was told that the installer is not a Hughes Net employee. They simply sub out installers. My thought is that the businesses they hire for services are an extension of Hughes Net. I cancelled after only 5 weeks. Was charged a full $400 for disconnecting. Best $400 I ever spent. Do not waste your time and money with Hughes Net. You will regret it if you do.

Installer was friendly knowledgeable and courteous. Went out of his way to show us about our passwords. Very nice young man.

I was to have service hooked up 12/31 but after waiting for my scheduled appt the installer rescheduled for a much later date. This was not acceptable for me, I should of been installed the next business day. I tried to reach out to Hughes but found very rude customer service agents where no one would assist me. I reconnected with my previous internet provider Reliance Connects in Mesquite, I found that their customer service outweighs yours immensely. I will be sure to keep addressing my complaint with Dish network so they understand the inconvenience I was put through. I would never do business with a company whom treats their customers like garbage. I hope Dish does not refer you to anyone else.

Slow internet - We are not getting service we paid for even at top speed. We only watch movies, no gaming, only use one device at a time. Always getting windows stating need more bandwidth. I have called twice and now they are saying I need to buy tokens.

The system is frequently slow even though I still have plenty of MB's left in my service for the month. I'm unable to stream movies as this quickly use up the amount of MB's I have, which then slows down my service speed.

Router Issue. Austin was a pleasure to work with. Very professional. He was very polite and took great care. I felt like he cared.

I called about my slow wifi. The gentleman that assisted me with my problem helped me get full bars on my WiFi.

The representative was great. Her English was understandable and she was kind and courteous. She also knowledgeable and handled the payment in an efficient manner. Good Job!!! I would recommend the representative to any company; I don't know that I would recommend HughesNet. I got caught in your loop of PAY WITH A CREDIT CARD and didn't think I would ever get out. I just don't trust the secure connection of HughesNet to pay my bill online. I do NO payments online!!!

I would give them zero stars if I could! Called Dec 11 to report spotty/no internet. They sent a tech that would not walk on my roof so no help there. Have called 4 times since, they promise to call back and expedite my claim and blah blah blah without any results. Spoke with a manager, Tessa, that promised to help and have someone call me within 1 day (that was 4 days ago). I am cancelling my service and asking for a refund - we'll see how that goes on call number 5. Buyer beware. This company is terrible!

Thanks for the help and great service! Felix in Tx. was very helpful and took care of my issues. Thank you Hughes net for employing quality employees. Like Felix.

She was very helpful, a polite lady. Please give her a raise. So nice to have a person who is polite and kind.

It took over 2 hours and talking to 3 different people before the issue was taken care of. I do not feel that Hughs Net has my best interest in mind. In November my internet was out for more than a week. At the time they said that my bill would be corrected but so far nothing. In September my bill was wrong. Hughs Net acted like this was my problem. After my persistence they agreed to fix it. We will see. I don't trust Hughes Net.

Wanted my name changed to Vicki ** due to a divorce. So I contacted customer and they changed my name to just Bicki **.

I had no connectivity to the internet. The problem was fixed over the phone. I had to unplug both the modem and Belkin router. Internet started back. Mr ** was very informative on the problem and was very patient.

I had my install scheduled on the 27th. As soon as the tech left we noticed the internet was slow. We called that night, and the person I spoke with transferred me 3 times then told me I would be called back in 48 hours after the 'adjustment period'. Having received no phone call, I called back on the 29th, spoke with several more people, Hughes blaming Dish Network, Dish saying they have nothing to do with it. Conflicting information from everyone spoke with. Finally I was escalated, had a tech tell me to restart my router and he would call me back. No call back so I called, nobody has the number for that tech team. I was told there was only one person who could help me, and he should call back in the next 4 days.

Ask for a ETF statement and got a statement that I could not print. Withdrew money from my account. I couldn't get a proper receipt. Will have to contact, other sources, For satisfaction.

I have had this service for nearly two years because of contract. It is terrible. I can't even download a book on my Kindle. It locks up constantly. I have tried to call them. Can't get anyone that you can understand because they are not able to speak English properly. They can't help and accuse you of having too many devices on the system. It is grossly overpriced. We are paying over $87.00 a month and we a locked in due to contract. I have totally had it with them.

Very bad customer service. Only have two months with this service... All agent are blaming me for data leakage. No results. No one does anything to help the consumer and I cannot terminate due to contract. I would give it zero stars but that is not an option.

My Hughes Network will not work on cell phone. The gentleman was very kind and patient, because i do not know much about all of this tech. He explained his answers and directions much more than once. I am thankful. He was kind and wise.

It always buffing and then we lose everything then it come back on and I used your tube to for my lyrics. So, with the constant slow issues it makes this difficult.

Slow internet - I been having trouble for some time. Every time I call I get some excuse. When I call on the 27th she said it was my PC, even though I told her I had two PCs I am having trouble with. On the 28th I got hold of billing and she took twenty dollars of bill and saw where it was slow. Today I still same issue slower than dial-up.

Guy was great helping me, But could not answer why 1) he saw an Amazon open and who it is and 2) why there is an hidden network that you have open on my account. This is the 2nd time this happen and I do not use all of my gigs. Please look into this and get back to me. Thank you.

For the second time they pulled money out of my account without me giving permission. I have spoke to managers. Told him I did not want it and it happened again.

Very slow internet. Can get emails but cannot see any internet connections. Homepage is visible on the internet but cannot move off of homepage. Homepage is not completely visible, only partially loaded.

I live in remote wilderness. Had to drive 30 miles in sub zero weather on snowmachine to get to phone reception. Why cant it be done online like everybody else? Once I finally talk to a customer rep his accent and my hearing disabilities made it impossible to understand him so I agreed to a bunch of things I couldn't understand. It took at least 20 minutes to do this. It would have taken at least 40 minutes if I would have made him repeat everything so I could understand everything.

The customer service representative was attentive to our problem and was able to resolve the issue in about 30 minutes. I accidentally ended the call and he called me back. That was a first. He also gave us 4 GB of extra data, which was great!

Problem was sent to another department, was supposed to contact me within 24 hours, been three days. Call back this morning, was told someone would be contacting me by 9.00 my time. Still haven't heard from anyone. Not looking too good for Hughes. My contract is almost up, have other options for internet!!

Very helpful and professional. I have had to return my Hughes equipment and found them to be very professional in their assistance to me.

Had HughesNet installed at my home. Speeds have never been as advertised "up to..." Very slow and lots of excuses from their Technical Department. If you have a choice, exercise your right as a Consumer and avoid HughesNet. Poor Customer treatment, a poor product, misleading marketing. Other than that (lol) no problems.

Streaming tv very bad. Cannot watch tv. Att was much better. Thanks you. Wish I had Att back. Did not have that much trouble with them.

I understand clearly why my internet speed is so poor. Who helped me was very thorough and helpful - internet speed is still pretty unacceptable.

I had a good experience with George **. He worked with me and explained the "unlimited" data plan. I would recommend that your sales staff need to be more knowledgeable on your product.