HughesNet Reviews

Where to start. I got Hughes Network last yr. Biggest mistake ever. Service was horrible. Never worked so I called them. They said they would upgrade us to the gen4. Well the next day I had no service. I called customer service after 2 hrs. They said I didn’t pick up their call. I informed them I never got a call. When I checked my bank account they took over 300 in cancelation fees and caused me to overdraft. I called them and they finally refunded my money and once again they did it again. My bill is 79 a month. Well they took 201.58 out with 21.00 overdraft fee.

Is it too much to expect streaming movies now that we are in the 21st century? I had no problem with my previous cable service and could stream as many programs/films as desired. But HughesNet refuses to allow all but a miniscule amount of streaming. If I tried to stream from Netflix more than a one hour program daily, I'd quickly use up my monthly allotment and be prevented from seeing any more programs for the rest of the month. Their solution? Watch the shows from 2 am to 8 am. Outrageous! I am going to break the contract with the help of a consumer-oriented attorney. HughesNet advertises very fast streaming. But what they don't tell you is that you are on a meter, and will be cut off from streaming films, weather forecasts, etc. after very little use. I believe what HughesNet offers constitute a scam.

I moved to my new home around Christmas 2012 and brought my HughesNet Internet service with me. That was a mistake, but I did not want to be hit with an early cancellation fee. They promised that the new Gen4 service would be faster; I said, "Well good because for $74.95/month, your service is ridiculously slow." The Gen4 did not seem to speed up the snail's pace service and I made the "mistake" of trying to add Netflix, a common, everyday service, to my wireless service. It buffers constantly because the "Gen4" apparently is restricted by a customer "fair-use policy." For 75 bucks a month, I should get ALL the download speed that I need and I do not! I called to complain and they suggested taking the quality of the picture of Netflix down to reduce the size of the download. Now all I have is mediocre picture quality and STILL a crawling, constantly buffering Netflix. My contract with HughesNet expires in April of next year. I am counting the days. Stay away from HughesNet.

I am on the phone with them right now and they are just telling me that when my service is up next month the two year contract, if I do not call them, they will charge me a monthly fee!!! My day is up on the billing date so like everyone on here, I had better call!! The other problem I have had is they do keep you on the phone forever, you CANNOT understand them and when you ask to talk to someone AMERICAN they hang up! Sorry but I know you have to make money but there are people HERE that need jobs and we can UNDERSTAND! They never have a supervisor that you can talk to, they never want to help, usually it’s always MY FAULT the service does not work!

We are a military family new to Fort Drum, and Watertown, NY. Upon moving into our country side rental we discovered we were 1/2 mile too far down the road for Time Warner's high speed cable internet. So, instead of using our cell phone hot-spots we thought we'd give Hughes Net and satellite internet a try. Less than a week later, we were already regretting having signed up for Hughes Net satellite internet. Not only did they refuse to provide their promised Gen 4 speeds, what they did provide wasn't fast enough to support our daily use wireless devices (cell phones and IPads) let alone support our lifestyle (wireless laptops, printers, security system, Netflix, Xbox Live, and Ifit).

When I first upgraded to Gen4 I thought I was finally getting what they promised, well that lasted for 3 weeks. After that it went back to the worst internet service out there. Between the hours of 12 noon until 10 pm at night you cannot even download a book for less than 300kbps. I am furious because my 2 year commitment with them was over when I upgraded. This problem is everyday, even during their bonus time. I have to keep doing a troubleshooting to just download a you-tube video. This company is a fraud, it has taken me twice to learn my lesson. I would rather deal with dial-up, than these crooks. PS here are my results for just this past week.

I've spent 16 days trying to get a service call. I don't believe after today I'm any closer. The upgraded service was great, but I had a problem with the dish (not their fault) and now I can't even get someone to schedule a visit. Their staff are polite, but clearly there's a problem somewhere and they just keep doing the same thing over and over and expecting a different result. I can only conclude that the only reason people use this company is because they have no alternative.

I am an online student, so you could imagine how essential the internet is to my goals. I had to pay a private contractor two thousand dollars to even make the internet work (the internet Hughes Net installed). I phoned customer service, as I could not even stream music or open web pages. The round-robin began there. I was turfed from one department to another, without any resolution to the lack of internet at my home. I eventually got someone on the phone to listen, and it was apparent that they would do nothing but continue to charge me monthly. (They require a contract before they decide if your address is serviceable.)

Compared to dial-up, Hughes Net was super fast at first. Now it's worse than dial-up. I only use the internet at home maybe one hour a month, so I am not going over any limits. I am going to cancel my service, and after reading these reviews, I am going to read the small print on the contract first, then cancel the credit card they automatically charge.

Your operators are polite, but do not seem to understand what is really needed. I am a manager of five rental cabins, and internet is a must in April. We had a scheduled appointment that was canceled because they called a number that was disconnected. On July 4th, a new appointment for the Gen4 system was made, and on Tuesday, I called in again at 11:30am to make sure they had the correct telephone number. I waited at the cabin for 4.5 hours. I called in again at 4:45pm and Support said I was called, but no answer (they called the wrong number). Today, support said they would call in the morning. I waited until 10:00am and called again. Support said the appointment is at 4:49pm. I run a business and would be out of business if this is what a customer is to expect.

I have been a customer with HughesNet for 1 year and 6 months. I have been hung up on, lied to, and misinformed by their employees. They are a horrid company that does not do what they say they are going to do. My internet speed is slow at best but got worse once 4G was introduced. I cannot do school work in the evenings (I have kids and a job) from 5-9 because the connection does not work. I have to go into town or to a friend's house for internet usage. I was told I could upgrade to 4G and sign a new contract. I plan on canceling my contract when I am able but with all the other complaints about canceling, I am nervous about the outcome. I would suggest to everyone to have the recurring payments on your credit card so you can change your account number to avoid trying to get money back from HughesNet when they charge you incorrectly.

When inquiring about Hughes Net services, they never once explained that their fast internet speed was limited to a certain amount that you can download each month. You download too much, they cut your speed. Continue downloading and they will stall you to a speed that seems slower than dial-up. For children's homework, downloading music or pictures... it will not take much and they will have you begging for DSL or something else. Hughes Net was not worth the headache nor the money.

Because I live in the county, I had little choice for internet so I signed with Hughes Net... The service was slow, slow, slow and I was always having problems. Finally, we got access to Dish. When I tried to cancel with Hughes, I was hung up on several times. But finally, after trying for several days, I got the deed done. I had bought my own equipment and in my contract it stated that if I cancelled after 2 years, I would get a $200.00 credit for the equipment if I returned it. But they told me they had now changed their policy and they would not give me a refund. On top of this, they are charging me for the whole month of July even though I finally got through to them on July 1st... I would never never recommend Hughes to anyone.

I signed up with Hughes Net in 2011. May 26 was the install date on my roof and the day I signed the paperwork. Throughout the 2 years of service, it was slow and timed out repeatedly. Horrible service. Finally, 2 years were up with many complaints and really no satisfaction whatsoever. On May 26, 2013 I called Hughes Net to cancel my service and tell them I had removed the equipment off the roof. I was hung up on 3 times... Finally I gave up and called the next day, May 27, 2013... only one hung up and cancelled the service, being told I would get charged the next month's charge because I was a day late in calling. ARGHHHH. She finally gave in and stated the charge of $66.94 would be refunded.

On Nov 29, 2012, I contacted HughesNet to cancel my account as we had moved and had better internet options. The representative explained that if we "suspended" the account through the end of the contract, it would be cancelled at contract end with no further charges. In reality, what they did was suspend the account and automatically renew the contract or another year. So now, my account is being charged for services not rendered or agreed to. We are MORE than willing to join any lawsuit against this company!

It seems I am another dissatisfied customer. The new G4 is a joke. It is so slow and is constantly reloading when you are trying to do simple things. We were told we would get faster service... NOT. When you call to complain, they give you all the verbal crap which is ridiculous. WE WILL NOT RENEW OUR CONTRACT, even if I have to pay more. It is better than not getting the speed and service you were told you would receive. And like another complaint, read the contract. They will slip charges in there you were not told about when you sign up. Fortunately, we have been able to call them out and they have made it right for the time being but we constantly monitor our bill.

Please, anyone who is thinking about HughesNet LOOK at the contract as there are many hidden fees and disclaimers about "guaranteed speed". If you cancel your service, it costs you money to have the dish removed from your roof even though they don't ask for it back in the RMA letter; they just send a bill. HUGE RIP OFF!!!

My checking account has been drafted for 2 months service charges by HughesNet, AFTER I requested that my service be suspended (due to no one living in the house). And, there has been NO INTERNET service. They did cut it off when I requested, but continued to bill me. I didn't catch it the first month, but caught it last week on my bank statement. I called them and was told I would be refunded approximately $130. Today, I received an email thanking me for my recent UPGRADE REQUEST, which I did not request. I contacted the customer service dept. and inquired about this.

Oh my ** God. Never, ever, ever get Hughes Net. We've had horrible service. Their site sucks and I can never access my account. Finally had enough with the slow speeds and rang to cancel, 35 minutes of arguing with the rep. They're going to send us a bill for $355 early cancellation. We never signed anything agreeing to a 24-month agreement. They said we did when the installer came. What we signed when he came, according to him, was that the equipment was installed and working. To top it off, that piece of paper doesn't actually state an agreement to 24 months of service!!! The rep just kept saying "it's on the website so you have agreed."

On Friday the 14th of June 2013 at 11PM (2AM eastern time), I started a download during the free download zone and my usage meter drained from 400+ to zero. A message said I had exceeded my usage for the day. I used a restore token to regain the service and called tech support (India). I asked why they told me their system update might have caused the issue and as soon as it was corrected, I would receive a call. I never received a call, so again I called them and this time they said that the first tech had made an error, and that my free download zone time had changed as was now 2AM to 7AM my time (mountain). I explained to them that I was a non-Gen 4 user and that their policy stated 2AM to 7AM eastern time, which would be 11PM to 4AM mountain time.

I called Hughes to cancel the acct. After that I called back and asked them about Gen4. They transferred me to an American who spoke excellent English. He told me that I would not have any install charges on anything. I said OK. They charged my acct. a couple of hundred dollars and a 2-yr contract. I knew nothing about it. I called again and they changed it to a 1-yr. which I did under duress. A couple of weeks later, they called and stated they would credit my account 1 hundred dollars and when I stated, "Did you know there are presently about 650 complaints about HughesNet?" she stated, "This conversation is over," and hung up.

Each time we attempt to access our email account on Hughes.net, we get multiple problems and delays compared to our AOL account, which works every time with no issues.

I was told on more than 1 occasion that I would receive a refund for cancelling my account by more than two persons. Never got my refund and was lied to about what I was offered when I cancelled my service. What a joke.

Okay, so I've been using HughesNet for a total of seven months now and it has been the absolute sorriest excuse for internet service on Planet Earth. Dial-up is barely worse. Unfortunately, I was sold a bill of goods by a third party contractor and I'm stuck with this system for the next 17 months. After speaking with three different technical support people in India, they connected me with "Mark" in Brownsville, Texas at the Account Management Team. The reason they connected me with Mark was because they were going to be unable to correct my problem. They said that Mark would be able to do something with my contract to mitigate the circumstances.

The worst experience I could imagine...

I had the worst service ever when it came to HughesNet. They told me I would have this fast service and I didn't. I thought it was my computer and almost bought a new one until I tried getting Netflix. That’s when I found out my broadband wasn't fast enough. They offered to upgrade me for a $200 fee. I said no thank you. I cancelled my service. They charged me twice for cancelling my service. It took me three customer service calls to someone in the Middle East and a total of more than 3 hours getting this fixed. They also tried to charge me for a full month’s service even though I cancelled only 3 days into the billing cycle. It took me almost an hour to get that changed.

Like so many, I saw the ads on television for Hughes Net so I called. The salesperson I spoke with told me how "wicked fast" pages will load and how I'll get a good price. What a load of **! I used up my allotted bandwidth and after changing equipment and chasing my tail, I figured out it was Hughes Net that had put the brakes on my download speed. Then... for a nominal extra fee, I could buy a token to get more bandwidth. When I complained, they restored my bandwidth and RAISED my bill. My service was installed on March 2, 2013 (May 28th today) and it's going to cost me $289.00 to cancel this crap! What a ripoff! I'm so mad I can't see straight!

Every night I can never get on Facebook because of my stupid, non-working Hughes net service. Our contract's due date is coming up and I am done!!! Actually, I am inches away from saying "** it" and just getting another service and to hell with y'all... Sue me **... Y'all suck!!!!!! Nothing like the advertisement when I signed up! Fast internet my **!!!!!

Long story short, when you call them, they pass the buck and tell you that you have to deal with their incompetent shifty disrespectful workers that show up, leave a mud trail across your carpet (!) and do a bad job. Then they tell you that you have to pay for their dumbest mistakes. Do not let these people work unattended. I was lied to and told they don't mount them on the roof and I got this huge dish mounted at ground level over my walkway from the door to the deck where you walk into it. The bolts were put in with no caulking and crooked and sure to leak and said, "We don't have a problem with that!"

After finding a "permanent exhaust" on my DSL service, I was guaranteed by CenturyLink it was available before I moved to my current address. I was then sent by CenturyLink to HughesNet for satellite.

They don't tell you when you sign up that you are limited on your access and yes, it is fast at first but that does not last long at all and when you need assistance because of a storm or power outage, they read you things to try from a script but if you need any real assistance, they charge you for technical assistance that also really doesn't help either. They want to send a tech out to help at a huge additional cost. Also I found if you allow them to take the payment automatically from your account, they vary what they charge just at random and I have been billed up to $150 a month for their service that is no better than dial up. I hope and pray everyone only use this company as a very last resort on their internet needs and if you can avoid it at all costs, do so.

I have had the internet service for 8 months. It is the worst internet I have ever had. It is actually worse than dial up, and they call it "high speed". My email client (Thunderbird) times out before I can get my email downloaded. There are other services available in Texas where I live, and I will switch as soon as my contract is up. I do not consider this to be a viable method to get internet service.

My wife and I moved here from Cheyenne, Wyoming last August and applied for internet service and satellite TV. We had Dish Net in Wyoming so we contacted Dish for our TV and got service right away. We were having a problem getting anyone to respond for internet service and we contacted HughesNet. HughesNet came out and installed their dish and other equipment and we had internet service but it was very, very slow and we contacted them and after several times of talking to them about the slow service, we were told that we were not getting a good signal and that they would send out a tech and adjust the dish.

I applied for the Hughes Net service and they were more than happy to allow me to try it out. From the start, I had issues with the service and accessing the account to track my usage. It was not accurate and no one seemed to be able to help. I finally realized it was no better than the DSL I had so I canceled within 30 days. Now I find out the $140 charge is non-refundable. They leave that part out in the sales pitch. So unless you have no choice, stay away.

Sometime back in November of 2012, I had HughesNet install internet for me. I was under the impression that this was the best internet out there. I was horribly wrong when I found out that I was running about .21mb. I also like to play Xbox. Well, guess what, you cannot do that either, only to start that you can't download anything or chat with your friends or play games online with others. I will be switching back to Time Warner one way or another. I hope that all of the people of HughesNet get sued for all of the other people that have had similar problems.

I had to cancel the service because it was no good in and out all the time. But that isn't the bad part. The fact that it took three phone calls and three hrs to cancel really made me angry. It didn't take that long to get service and there is a lot more to getting service than ending it - complete BS.

I called a few days back for details about the wonderful service from "HughesNet," as I was interested in possibly getting their service. The young lady on the phone flat out lied to me and communicated that the service plan was "unlimited," and that I did not have to be concerned with "data" use. The contractor came out today (5/6/2013) and installed the service. Within about 30 minutes of the contractor leaving, a friend of mine called and I was excited about telling him that I had just got "HughesNet." He said “Dude, I wish you would have told me you were getting it. I could have saved you a lot of misery!” He told me to go to the "Systems Control Center," and tell him what I could see. Sure enough, the service was not "unlimited" at all, as I had been told!

I moved into my new house in January 2013 and had Hughes Net come out to reinstall our dish. They installed the satellite on my deck railing, where I also have my DirecTV dish. Last week, my internet service stopped working so I had a technician come out for service. The tech told me my service had stopped working because my dish was leaning due to the weight of both satellite dishes on one railing. He suggested I have it moved as it was cracking the wood and the railing is leaning. So I called Hughes Net to have them come back out and move the dish. They wanted to charge me $200 to have the dish moved. They said it's because they will have a third party vendor come out and the charge is for the materials. Outrageous!

I signed up for a two-year contract with these people and bought the equipment they were selling at the time. Within a year, the equipment was useless and the internet moved so slow that it was easier to work on a 3G network than their service. No customer service person could do anything, but read from a script in barely understandable English. It was impossible to speak with anyone who would or could help. I fired them yesterday and signed up with Dish ISP. My advice to anyone considering Hughes Net is, don't do it! These people are ripoff artists of the highest magnitude.

These guys lied to me when I read a paragraph for a refund from their contract. The gall. The FCC should shut them down, but they're tight with the DC power brokers and will squeeze dissatisfied customers (like me) as much as they can.

Very poor customer service, deceptive ads (promise 15mbs but only delivers 7mbs, but charge you for 15mbs), and extremely slow speeds (download and upload). When you call to complain, you are routed to India who reads entirely from a script and normally always tries to blame your computer, your router or your equipment. Hughes Net does not have the technology in the sky to deliver 15 megabits per second. Don't be fooled. They promise you steak, but deliver bologna.

I was talked into waiting for the Gen4 satellite to be in place in Oct. 2012. I was told that because I had bought the previous equipment that the installation/equipment cost would be free or minimal. It was supposed to cost $59.99 month, be unlimited, and ten times faster than wireless. The reality was that I was charged full price for installation and equipment. My monthly bill is over $70. The sales people neglected to inform me that I was eligible for a $199 initial rebate. I was planning to use the satellite connection for Netflix and cancel my satellite TV.

After seeing all the 1-star reviews, I can't say that one more will do any good, but I'll add my two cents anyway. I called the other day because they tried to charge my debit card for the monthly bill. I never authorized monthly autopay because that is not how I handle my bills. (I'm constantly having to move money between mine and my husband's account and I write checks. Autopay would only potentially cause an overdraft.) During our conversation, I find out that I would be charged $5 to receive a paper bill in the mail. That is unacceptable and I let the rep know. She offered to waive the first month. Ummm, thank you, but no. Then she offered to waive six months and that was the best she could possibly do. Again, thank you, but no. Then she offered 1 year of waived fees. Wait a second? Didn't you say that 6 months was the best you could do? I settled on the 1 year offer after several "dadgums" "unAmerican" "corrupt" and "thieves" comments and made it known I would be calling back.

Every time I have an issue with this company, the customer service representatives are incompetent, lie, and give out inaccurate information. They have taken out unauthorized payments from my credit card and then refuse to give a refund. I have spoken to supervisors and customer service representatives, and each one tells me something different. Then, after keeping you on the phone for two hours, nothing is resolved .I have invoices showing the different amounts owed. When I call to get the accurate information, I am still told something different. After calling supervisors who, in this case, reactivated my account and told me that my balance was zero on Friday, the 16th of April, I am today getting a customer service representative calling and stating I have a balance. She has kept me on the phone for two hours, and I am still on hold trying to straighten something out to prove that their supervisor told me the truth when they have a case number given to me by him.

I immediately noticed an $11 undocumented monthly charge to my credit card, which I had given for installation. I tried to call and got nonspeaking English people from Philippines, three. They kept cutting me off. Each word had to be spelled. They told me that there were no USA operators. HughesNet had charged my account for unauthorized express repair service. It took over two hours to get them to cancel it. This is credit card fraud. When I ordered this, I was not advised of the monthly rental fee either. The equipment works fine. Don't give them your e-mail address or credit card #. Also, HughesNet asked for my e-mail address that I had not given to anyone in a very long time. I immediately became inundated with spam, about 500 per day.

I tried to change my email address (update profile) online. When it said "edit my account" and I put in the new info, it would not change. I called and got some woman in India who didn't know how to help. She said I could not change my email address with them - hello! I have a new email address and they send me payment confirmation by email. So how will I get it if they can't change my email address? This is the most difficult company to deal with. I am so angry I could scream!

We were getting ready to go out of the country and contacted HughesNet to have our service discontinued. We asked if they could send us the packing materials before the cut-off date, so we could ship the equipment back to them as soon as we were done with it. But apparently, that was forbidden. Our service was turned off on the 20th of the month, and yesterday (the 22nd) I was notified by email that our packing materials would be delivered today (the 23rd). As it happened, we had some banking to do and saw that HughesNet had withdrawn $370 from our account without authorization from us! This was the money we would be charged if we failed to return their equipment. But we haven't even received the shipping box yet!

I cancelled my service and was told I would be receiving a box for equipment return. After never receiving a box, they charged $320 to my credit card. I returned all the equipment and was told that it was not all there. I know it was and they only refunded $100. This is a very unprofessional company and I would never recommend it. They know how to take money from you.

I bought this system in November. Installer came. I told him, "Set up wherever you need to. Just remember the roof is new and I only want holes placed in the roof once." They placed close to a tree. I questioned and they said that it was fine. I spent months with problems with the system. I spent hours on the phone with techs and customer service from the beginning. I paid to upgrade the system because they told me that would make it work better. I got a new modem (I had to pay shipping), and on and on. The system still never worked right.

I work at Google. I have spent my whole life in technology. I can say with 100% confidence that the service is a scam. It does not deliver even 1MB on a sustained basis. They could not fix the service. After months of effort, I cancelled the service and had to pay a $385 early cancellation fee. These guys make cable companies look awesome. It's easily the worst consumer tech experience of my life.

I called this company no less than 8 times on 4/16/13 and the automated phone service, after finding my account, told me they were going to route me to someone who could help me. Each time the phone routed me into "neverland" in some automated phone "do loop". Each time I called back, I tried another phone selection to no avail. And being routed into the "black hole" again - no elevator music, no response from a CSR. This morning (4/17/13), I tried to call, was properly automatically routed and have been on the phone... let's see 1:59:58 according to my phone so far. I have left and attended two meetings in the meantime, each time coming back to my office and the elevator music. While I was waiting, I also got on their chat site indicating my desire to cancel my service. The rep on the chat session (while listening to elevator music still) told me she was not authorized to handle my request, and I left her my work and cell phone numbers (no call yet, elevator music, phone tells me I've been on hold now for 2:03:13).

I wanted to cancel my service after my contract ended. First, they shipped the recovery box to the wrong address. When I called to report the mistake, instead of shipping the recovery box, they shipped an additional modem. I called to report this mistake. I was told to return the modem and the recovery box would be shipped to me. I got the recovery box, returned the original equipment and the wrongly shipped modem. One month later, HughesNet has charged me $10.85 for returning the modem they mistakenly shipped me. I spent an hour speaking with people who did not understand English very well and did not get a refund. When I finally got very angry and informed the lady that I was now recording the call and they did not have permission to charge my debit card again, I was transferred to another person who was more fluent in English and has supposedly gotten my refund authorized. The internet is overpriced and slow and the customer service is awful. Do not recommend!

Three years ago, I had HugesNet for my internet provider and when I signed up, they said if I bought the equipment when I completed my 2-year commitment, they would buy the equipment back for $200 if I return it to them. After my 2-year commitment was up, I called HughesNet to cancel and get instructions for my refund. I was told they do not offer that anymore. I called a few days ago and talked to a salesman pretending to be interested in using HughesNet. The salesman told me if I purchased my equipment, they would buy it back after my 2-year commitment. I then told him what was going on and he said that I should get my refund. He gave me a number to call, 866-347-3292, for instructions on returning my equipment. The man gave me all the information and this RMA ID#**. I sent the equipment to them and they received it on 04/08/2013. I called them on 04/14/13 and spoke with a man named Asis and they said they will not give me my refund. Thank you.

Before signing up with HughesNet, be aware that they outsource their customer service to overseas. There is no one from the USA to assist you in any issues. Also, they outsource their installations. The two unsavory characters that came to my home looked like they came from prison. Both wore saggy jean, hats on sideways and did not have identification or HughesNet attire. They referred to me as "Dude" and admitted they keep old equipment in their sheds at home and also shared their own dissatisfaction with HughesNet.

You know how people say don't believe negative things written about companies on the Internet? Well, I should have listened about HughesNet. It has been a nightmare since the day I installed with log-in problems, extremely slow bandwidth and horrible inconsistency in speeds and endless calls to India and even surly level 4 reps in Texas. It wasn't until I cancelled (4 disconnected calls and one hour) that they realized I was alive. I have never been so happy to get on the roof and remove this crap. Imagine if it was this bad in my trial month what it would be like after I was locked in for two years!

I was planning to move to a rural area. I exhaustively researched on the internet. I must have high speed internet for my business. Hughes told me that they were going to launch a new satellite called Gen 4 in my area in December, and that my speeds would be super fast high tech streaming reliably and that I should sign up right away even though I was not moving until February. When I tested the speed in December, it was pathetic. It wasn't even fast enough to make my VOIP phone work. Right now, today, I have the blazing speed of .23MB! It's not even one MB!

In December, my family moved across the country. When I called to cancel service, I was told there would not be a cancellation fee because my contract was just about up anyways. At least that's what I thought I heard, because apparently HughesNet outsourced their customer service providers. In January, I received a letter from them saying we had to send them back the equipment. When I called them to discuss the impossibilities of that, I was on the phone with them for over 3 hours, most of which was spent on hold. I was under the impression the issue had been resolved, and they had gone to the residence and collected the equipment. I also paid $200 for some kind of fine, only because I wanted to be done with them.

I advise anyone looking to get satellite internet to not consider Hughes Net. I tried to put my reviews on their website but, of course, I couldn't. They'll fool you with all the good reviews that I'm sure are put up by them, but I can assure you you'll only have the service for three months max. I can't begin to explain to you how much they disappoint me. I am a nursing student in a rural area where we don't have much choice on what internet service we get. Having Hughes Net is like having no internet. They'll keep you on hold for 5 hours (yes, 5 hours). Most of the time you would have to call them back. I'm not kidding you. Save yourself some time and money from this BS!

When the Hughesnet subcontractor installed our internet service, he suggested a new router called ReadyNet. He described it as one of the best available and charged me $90 for it. Our home was under construction and I didn't have my router handy at the moment, so I bought it. We have had nothing but problems with our internet since it was installed. In addition to the incredibly slow speed and sporadic service, I can only get one computer to connect. When I called, one of the service reps told me that my router was incompatible with the service. (The rep didn't even ask what kind of router I had!)

I'd just like to say how horrible Hughes Net is. A few months ago, our connection would just go out for no apparent reason - no service at all. A few hours later, it may start working again. This has been going on for about 4 months. When it first started happening, I called the company and asked about it. I also thought that maybe it was our equipment. They offered to send a technician out to check my equipment. I wasn't about to pay their outrageous service call after I had talked to a neighbor who was having the same problems I was having. After telling them that our neighbor was having the same problem, I was told that they had been having some minor problems, but it had all been resolved.

My husband and I signed up for the trial offer from Hughes Net. After having it installed on a Friday that weekend, the internet stopped working. I made several calls to their support department and was hung up on four times. After several hours of troubleshooting, they were not able to resolve the issues. They dropped our plan down, telling us that the top end plan had problems. But this didn't resolve the issue. I insisted that they send back out the technician who installed it to troubleshoot the problem. He refused to come out. He stated that I had already done more than he knew how to do. It was beyond his scope.

This internet is awful! Come on. Who invents a satellite internet connection? It's the slowest type! Guess what kind of guys you are? Nerds!

HughesNet is a wholly owned subsidiary of EchoStar. At the end of Jan. 2013, I responded to an email regarding HughesNet for Business, as I was moving my office to a location not served by cable or DSL. After speaking with the sales representative, Kevin **, and explaining my service needs, I was informed that the Gen4 product provide up to 15 mbps download, which he indicated would be more than service my business needs. Although HughesNet has a poor reputation, their entrance into the business arena and the new services, along with assurances that the service contract could be cancelled within the first 30 days if it did not meet my needs without penalty, made me feel comfortable enough to take a chance. I entered into an agreement and service was installed in mid February.

I had HughesNet installed on March 12th, 2013. The installation was great. The service worked when the tech left the house. When I had questions, I could not get hold of anyone. I would call the 800 number and get transferred to a number that would hang up or was very garbled and could not speak to anyone or they didn't speak very clear English and did not want to help me but just wanted to say whatever would placate me.

Gen 4 is a ripoff. I see no difference than before but now I run out of data! I can't do anything and don't know how I'm running out of data. Videos never load or load so slow you give up! They have not held up to their promises! Why should I have to?

I can't even watch a movie on my Apple TV without running out of tokens. This is after upgrading to a more expensive plan. Then in the middle of my movie night, I have to spend the next two hours on hold. Don't buy HughesNet Gen 4. It is a total rip off.

I work for the corporate office of a small chain of convenience stores and one of our stores is out in a semi-rural area that no reputable internet service provider can reach. We opened two different accounts with HughesNet for internet use at this station and credit card processing at a different location. There were immediate problems. Our internet usage is very limited so I thankfully never had to experience the awful service slowdown that I've read in these reviews, but HughesNet had severe issues processing the simplest payments. I wrote a check for amounts due on our 2 accounts, and despite including the remittance with the check, they applied the entire check to one account and I received a cancellation notice on the other account. That was when the nightmare truly began.

I wish I would have seen these complaints before. I would have never gotten hooked up with the worst satellite out there. I can't count how many times we have contacted them. But yesterday topped the cake when they told me that I need to give up my movies and downloading of games. I said, "You have the nerve to sell this product and claim it's so great," until you are in their two-year contract. I can say it is the worst I have ever used and it's not just the games and movies; it is the internet that sucks. So if you're out there and thinking about Hughes internet, please don't have it put into your home. I do pray that some lawyer takes this on and absolutely destroys Hughes satellite.

We got Hughes Net on Jan. 27, 2013. It was very slow, so I called and was on the phone with their tech support for 2 hours. After 2 hours, I got cut off! So I called back. I was then on the phone with a new tech support person for 1/2 hour. She finally said that it was not going to get any faster. So after the first free (which they did charge us for) month, I called to cancel. The very nice lady who answered said that they would upgrade me for a month to see if that made a difference. It did not. They promise 8 to 12 mps down and 3 mps up. I was getting about 3 mps down 0.7 mps up. So I called back 26 days later to cancel again.

I do hope some ambitious watchdog organization or law firm takes this company on and/or some legal entity does a serious investigation. I feel like I'm singing to the choir on this site but will add my voice of complaint. I live in the country and was tired of the slow speed of my dial up. I thought I would improve my situation with satellite. And that is certainly what the HughesNet sales people encouraged me to believe. I got in on their basic plan because I don't watch videos except the occasional two- to three-minute YouTube and I don't play games or otherwise do more than download or upload pictures. I purchased their dish and equipment rather than rent it.

I signed up because they advertised great success with the GEN 4 high speeds for the same price. I was already paying for a much slower service. The main difference would be the limited amount of time for their fair service policy. Well, let's see. The first month, the time seemed to vanish, hardly any use of the computer and we were out of time. Speeds never reached 50% of advertised speed but in their mind, it was close enough and my computer was the problem, or my modem or something other than their equipment. Presently, we can hardly watch anything, can't download a movie unless we stay up until 2:00am, extremely poor customer service and I will be dumping these clowns as soon as possible even if I have to pay $400. It is a lot cheaper than $2,400 over the next two years. If you're going to buy into it, all I can say is don't waste your money.

This is by far the worst internet service provider I have ever had the misfortune of using. I paid my bill, and two days later, I had no service. When I called, they told me I had used 30 gigs of data in 2 days. I work from 7 to 4:30pm and have class from 5pm to 10pm, Monday through Friday. How does someone use that much data when they aren’t even home? I’ve had numerous billing issues, overcharged 2 months in a row ($183.00 and $186.00), and only had service since December. First month was good; the rest was horrible! Do not do it. I don’t care what they offer you. The service is beyond horrible! Now, they are trying to charge me $312 to cancel service! Do not even think about it - if you have already, file a complaint with the BBB, FTC, and your attorney general’s office!

I have had Hughes Network for over 2 years. Thankfully, I am moving shortly and will have real Internet again. In my experience, Hughes Network is closer to a criminal fraud than an ISP provider. The speeds they advertise have never been seen in my 2+ years with them. Often, it takes several minutes for a single page to load. Trying to watch video is torture; you will wait through 5 minutes of buffering to watch ten seconds of video. I have run speed test and had it actually timeout before completing the tests. On most downloads that I have experienced in the 4-20 kbps range, the most I've ever seen was around 300kbps; and that was at 3 o'clock in the morning.

My husband and I live in the country. We decided to try out HughesNet since it always offers fast internet for those that do not live in town. It was a big mistake. I should have known something was up when it took almost 2 months for the installer to come out and install the equipment. One of the reasons I chose HughesNet is they offer free installation should you need to move. Well, we did end up moving recently and so I called twice to confirm that the service would be moved for free and that we did not need to grab the dish, just our modem equipment.

Any service that comes with a two-year service agreement should be a huge warning sign. Caution: We are going to trap you in this contract and provide the worst and slowest internet possible, even if you pay extra for the higher speeds. And caution to all who even think about going with Hughes Net: For the last 6 months of my service, I had to call and talk to someone who I could barely understand and argue with them over my account not being paid even though for the previous year and six months before it was automatically debited out of my account. Their reason - my expiration date on my card had been changed. Obviously not by me and they claimed it was not on their behalf. They said someone must have been getting onto my account with all my personal information and my card information and changing it. But they have no way of checking to see if anyone had done so. So beware with this company and your personal information. Too bad I didn't see this site before I wasted a lot of money and my time.

I paid Hughes Net $400 for the purchase of a modem and satellite dish. A month later, I upgraded to Gen4. I was not informed that they would be taking "my modem" that I paid for and force me to pay the lease fee on the new modem. When I signed up for Hughes Net, I was not credit-worthy to lease a modem, but surprisingly I was credit-worthy one month later when I upgraded. Hughes Net's installer took something that did not belong to them and it has since been returned to the warehouse where, I am guessing, it will be resold to another unsuspecting customer. As far as I am concerned, Hughes Net are thieves. I am on the phone with their corporate office now. If something is not resolved today, then I will have no other choice but to go to the State Attorney General's office.

I contacted HughesNet for a business solution for my company that I was relocating. Unfortunately, cable and DSL are not available at the location I am moving. As I explored various options, I contacted HughesNet and learned that they had a new business program. I had heard horrible things about this company in the past, but thought that perhaps they were getting their stuff together. I spoke with the sales rep, explaining exactly what I needed my internet to be able to do. I was told that the Gen 4 with 15 megs download speed was super-fast, and that the system was more than fast enough to handle the program LogMeIn. I was also told that I could terminate my agreement within the first 30 days without penalty if it didn't work out. So I proceeded with this plan of action.

I've been with HugheNet for 2 years with nothing but problems. I got on here and saw that everyone was complaining about the exact same problems I have always had with them. I found out at the last service call I had about 1 1/2 months ago that changing packages with them does nothing about the speed. It will only give you more download amounts. I was told that my son would be able to do games on his Xbox through the internet but that was never achievable. The service guy told me that it wouldn't be because all satellite has at least a 2-second lag time and I need to look into wireless internet. A week later, Verizon sent a card out about home fusion that made 4g wireless available in my area and I switched. HughesNet is only slightly better than dial up and they tell you in person and by commercial that it is comparable to DSL but those are all bold-faced lies. They are not worth your time or money!

I have tried to get the government involved, but they basically just pass on the information to the company. It is almost insulting to say the least. The Better Business Bureau pretty much does the same thing. No criminal actions. No false advertising. No bait and switch. They basically can kind of say what you are going to get, make you buy all of the equipment, then give you kind of sort of what they promised you. The government doesn't even seem to mind that all of the satellite internet companies are owned by one big huge monopoly now. It doesn't seem to bother anyone.

I have been a customer with Hughesnet since 2007. I was always plagued with slow speeds and no service at all during parts of the day, even though I paid for their higher package. When I did downgrade, my service became faster! We called their technical support in India a few times. The past couple of times after the calls, we had a rush of scam calls from males with Indian accents saying they were from Microsoft or Windows wanting us to log in to our computer.

Horrible Internet service where pages would not load quickly, videos wouldn't buffer, and the Internet would randomly go out. Horrible customer service - they would do nothing about our complaints of the slow Internet, were rude, and tried to get us to upgrade the service. When all we wanted was to cancel the service, my roommate was put on hold for hours. Her call was transferred and then lost, and when she finally got a hold of them to cancel the service, they charged her $485 without even adding the charge to take down the satellite. So we'll be taking the satellite down ourselves to save $20. Horrible experience overall. I recommend that no one get Hughes Net under any circumstances. No Internet is better than this Internet company.

I called the 1-866-347-3292 number, receiving 4 reference numbers and was transferred, only to be cut off before reaching the office that would give me the final cancellation number (4 hours of my husband's and my time, as after first 2 calls they also needed to talk to my husband). The next day, I called 1-866-874-2369 and was told they need to talk to my husband before I received a reference number.

HughesNet is a giant ripoff! They charged my bank account $481.15 on Christmas eve, told me my debit card was just for credit verification. What a lie! I called to cancel but they lied to me about giving me $200 back. They showed it as a credit but then got it confused and now say I owe them another $275. Oh, and get this, they cut my service off until I paid it. Thank goodness, I canceled my card or they would have charged me another $275. That's a lot of money to pay for 30 days of service. They are crooks. Do not give them your credit/debit card info.

HughesNet is genuinely awful, not the folks in India. Consumers wait over 20 minutes to speak to about all the problems attested to here. The company provides terrible WiFi service in rural areas to consumers with few options. But now there is an option. Get a Smartphone with a hefty data plan, use your phone as your router, or hotspot in Smartphone terminology, and hook up to the internet. This works for folks with modest internet needs such as online coursework, keeping up with email, reading a national newspaper and watching an occasional film or a few videos. I sweated out my two-year contract, tested the Smartphone option with a modest data plan, and then made the switch. Learn from my mistake and avoid the ongoing duress of being a HughesNet customer.

Unfortunately, I have been a member of the Hughes Net circus performance for ~8 years. I have seen it all - bandwidth throttling during specific times of the day, Indian technical reading services, multiple system problems being elevated to executive customer care following reports to the Better Business Bureau, and numerous field service visits from technicians. As a result of the horrid service being sold to us by Hughes Net, I have also decided to cancel my service with them! No internet is better than all of the frustrating time spent on the phone!

I became a customer of Hughes Network in early November once I realized nobody else serviced my area. Now, I am fully sure that I should have simply gone without internet. I have a $49.99/month plan. Guess how much I pay a month? Around $90. For what? ** service and rude, unprofessional customer service - if you can call that customer service. Oh, how could I forget, being told that there is no possible way to get a refund; according to them, their systems do not allow it. Cough, cough, **, cough, cough. And then I got charged twice for one month. No wait, I bought a $75 token. No wait, it's because of a long billing cycle. No wait, I am not sure. That was the customer service rep’s explanation. Do you know what I had to do just so I wouldn't be cheated out of $200? I called the corporate office. Call the corporate office, press 0 for the Operator, and ask for Executive Customer Care (Hughes Network Corporate at 301-428-5500).

When you sign up, they make you sign a 2-year contact, because they know how crappy their service is and try to trap you for 2 years. Then when you try to cancel your account, you have to hold for 45 minutes. Then they have to transfer you to another person who disconnects you. Then you call back, get the same **. And after the third time calling, you wait on hold for an hour and a half finally getting the correct person. Then that person does not listen to a word you have to say and just keeps trying to pitch you on the faster and better service that, not to mention, costs more than the plan you are currently on. Then keeps talking over you as you ask for a manager multiple times, and puts you on hold after saying he would transfer you. Same person comes back and trying a few more times to get you to sign up for the "better" service. This company really, really sucks!

I joined HughesNet in Aug. 2012. Download speeds should have been 1MBPS. They averaged 2MBPS. The only speed tests I performed were using my Cisco systems Linksys router. My 900 system from the old satellite at that time only promised 1MBPS. So, who is the creep or cabal who is destroying HughesNet? Something tells me it isn't the satellite engineers, installers, or the little guy on the phone trying to eke out a living in Asia!

Hughes Net has month after month taken monies from my account without authorization and when I call, they tell me there is not record on my account to stop auto pay. This has caused me terrible financial issues with no resolution. My bank institution can't help. Where are our rights as customers? Why aren't there lawsuits against this company's practices? Is Hughes Net above the law? This is not right and the internet service sucks! It is terrible, slow and most of the time you can't access the sites. What Hughes Net is doing is criminal. How do we get the government involved? Where is legislation? Keep sending the complaints. Keep sending them. Justice will come! Send them out to Facebook, Twitter and MySpace. Send them via emails to your friend so that no one will use Hughes Net.

I called on a Friday, 1/18/2013, and the installer was there on Monday, 1/21. Wow, what fast service - so I thought. But after the installer left, I had no internet service. The page would not display! I called and held for an hour to talk to technical support. They issued a ticket to their next level of techs. After 3 days of no call, I called and held again forever to cancel service. They got a tech to call me back in a couple of hours. They wanted me to purchase a new cable to see if that was the problem (come on people, this is your equipment!). They put in a work order for a service call and said I would be contacted. After 4 days, no call. I called to cancel the service and got the runaround about a refund, and I'm responsible now to remove the dish from the top of my house.

I have called many times to get help with my service from Hughes Net. I have been paying you $71.00 a month and have had problems with your service since I got your service. Every time I call, I get put on hold for about one hour. People that only have a cell phone and very few minutes cannot afford that. I have not really had good service since I got Hughes Net and I think I will cancel your service. I tried to make a payment over the phone and still could not get through, so I am not so happy.

Victory is mine today! After numerous stressful attempts to have my service disconnected, I finally succeeded. Well that's if I get the returned box to return their equipment. I just hope that I never have to call that bogus 3292 number or ever hear that "Stay on the line music." I will make it my duty to expose (word of mouth) the wolf in sheep's clothing. God help the lambs of the future who fall into Hughes Net's pit.

I have been trying to cancel my service with Hughes Net since 3:30 pm. I have called every two hours and they tell me the Billing department is down so they are unable to proceed with cancellation. There is no one at the Billing department now, so I will continue with my calls early in the morning. I will fight any charges they attempt to make after I have canceled. This is ridiculous!

After having no service off and on for 7 days and being advised that there was a satellite issue, I called to tech support and went through several algorithms and was told to give it 20 minutes or more and it should work. I had to leave. I came back 6 hours later to no service. I called the tech line and went through the automatic system check. Finally, I spoke with a tech and was told an issue visit would be required and it would be a minimum of 2 business days. I asked for a manager and was told the manager had to call me. He would call me back in maximum 5 minutes and, 5 hours later, there was still no call. I called back and was told that no report had been issued and they don't work on weekends. So I would just have to be without any service until the following mid-week. How's that for paying twice the local rate for poor service?!

I would rather not have internet than ever use Hughes Net again. I had no problem with the installation. But once I had service, my internet speed was very sporadic and then went down to less than 10% the speeds I was promised. I spent hours on the phone with India to no avail. They kept telling me that my speeds were acceptable when my speeds were .10 Mbps. I was told that Gen 4 would be in my area within the next two weeks. That was six weeks ago. I finally called to cancel before my initial trial period was over so I would not get charged a fee. This took an hour and a half.

I wish I had read other reviews before contacting HughesNet for Internet Service! The Installation process was very professional, after Hughes finally had the technician to show up which was not the 24 hours they promised, but 7 days later! Then the real experience began. After calling and being on hold the 1st day on an average of 48 minutes, the overseas tech could not get the new GEN 4 equipment to access or help me set up an account. Finally after 6 hours on the phone, we were able to get an incomplete account setup, but it would not let me log back in! Then when I attempted to call back, it was after business hours!

This company by far has to be the worst I ever had to deal with. As the others said, the smooth talking sales rep tells you what you want to hear, but then it never transpires. I had to cancel the service and I was told originally it would be $150 to cancel before the 2-year mark. I canceled; they charged to the account $239 and gave me this song and dance that this is the normal cancellation fee. After screaming to a rep and then a a manager, they agreed to credit $89. They credited that back to the account which does me no good, because I have no account with them anymore. They are all just a bunch of uneducated idiots.

A group who claims to be so high tech one would think that at least one of you would know how to answer an old fashion telephone. Not only that, but your installers should know enough to check for underground cables and plumbing before digging, disconnecting and causing a leak in my watering system.

After hearing about this company on the countless TV shows, let me tell you that this place sucks! When I originally signed up for this service, the sales rep was overly nice. I should have known it was a trick. After telling her about what I needed the service for, she assured me that all of my requests would be met. Wrong! So after setting the appointment for installation, I thought all would work out. The first appointment, the installer never showed. I called and spoke to a lady named Anita. She apologized several times, so I agreed to set another appointment. Needless to say, he didn't show for that appointment or the next appointment. By this point, I was mad but desperately needed internet.

The signal keeps dropping out. In order to get it to work, I have to unplug the Netgear N900 Router that comes from your satellite box every 15 minutes to 2 hours. When I call technical support at 866-347-3292, I go through a series of recordings and then I am put on hold. Last Friday, I kept it on speaker for over three hours before hanging up. When I called the sales number, 888-813-4432, they told me, "We're just a sales office," and then transferred me to the same recordings and I was put on hold again. When I finally did get through to somebody, they told me it was the type of router I was using so I bought the Netgear N900 for $156. It has not made a bit of difference.

I am one angry person! I helped my brother set up his account with Hughes Net. Oh, the sales rep was on her best behavior, real syrupy nice. We set up the account with my brother on the line; I made it perfectly clear that I was not the customer. I was just helping my brother set up his account with my credit card with this one time payment only. I will repeat again, I made it perfectly clear that it was a one time payment only. I found out later that Hughes Net set this account up in my name.

We got this service, because they said it was best for our rural area. Well, I beg to differ. The service is so slow. We can't Skype, open any games, can't download Adobe. They said my bill would be about $45 a month. Well, I pay over $72 a month. I have called and every time I do, their systems are down. I can't chat online with them, since you need Adobe Flash to do so. Then I was charged over $129 for 1 month, and when I did finally get through to these people, I was told that the charge was for, "in case you cancel your account." It pays for the last month. I stated to them, "That is stealing," that if I wanted to pay for the last month, then it should be my choice not theirs. I told them that if I was to do that to them, they would bring charges on me.

I decided to check out HughesNet recently because I live in a very rural area and they offer better speed than the local cable company. When I called them up, they told me I was getting free installation and the only charge going to my debit card was a $49.99 charge for activation. I asked the sales person 3 times if this was going to be the only charge to my account and she said yes. It seemed to be legit so I gave my debit card number. Two days later there was $200 missing from my account. I called HughesNet up and they just gave me the runaround. They told me, after 2 hours of bickering with an agent who barely speaks English, that I would get a refund and the department that issues them would be calling me. A few hours later I received a voicemail that said they talked to the agent that sold me the service and they had explained everything so I wouldn't be getting a refund. This is a total lie. I made sure to ask several times how much would be coming out of my checking account. Don't trust this company, they are liars and cheats. I am back on the phone right now and will be contacting the BBB.

Despite multiple emails and calls, I am unable to reach Hughes Net. I have been trying for 1 1/2 weeks now. I am put on long holds and then disconnected. My emails are returned with a promise to call within 24 hours, which they never do.

This is the worst company I have ever dealt with. Their service is terrible. They swear they can supply whatever needs you have, and then when it comes down to it, they don't. They will straight out lie to you. I was told before I signed up that I would be able to Skype with my daughter in the UK, which by the way is almost impossible because it pauses and disconnects and there is always a delay. The speed is terrible. Most web pages will not even download. I have not had one pleasant experience with this service. You call customer service, and all you get is the runaround and promises that when Gen 4 came, it would be better.

The problems started with the installation. The tech came out and after installing it, all he told me he would need to bury the cable that ran from the dish to the house. He stated he would call to have the power lines marked and then come back to trench it. I verified this with him 3 times before he left my house. One week later, nothing had been done. I called Hughes and an overly perky customer service girl told me that he shouldn't have said that. They run into this problem a lot, and that I would need to arrange to have the utilities marked and then contact them again. Well, being November in Northern MN, the ground froze before any of this could be accomplished.

This is horrible service. Not only was I told guaranteed that I would get a min. of 5 Mbps and 1Mbps upload, my bank was debited $160 without my permission. I authorized a one-time fee of $40 at the time of set up but never authorized my account to be auto-deducted for any other charges monthly or otherwise. I even verified with the salesperson that this was a one-time deduction and that I would be billed later. A week into the service, I decided to cancel. I was informed by the manager, Victor, that he was not going to give me a refund even though they fraudulently took money from my account. He was refusing to give me a full refund. Now I am out $190 for ** service that I had for literally 7 days and I'm getting ready to head to their legal dept. Do not use them. They will screw you out of money and offer you bad service, and they have the nerve to ask you if you want an upgrade.

I ordered HughesNet. They delivered and set it up but there was no wireless router. With Verizon and AT&T U-verse, there was a wireless router that came with the service. I bought a router for an additional $200 because I have a large house. Then it didn't work well enough for me to even open small Excel files or do any of my work from home. I cancelled HughesNet and they sent me a box with instructions. I'm required to climb up on my roof and disconnect the radio. That's ridiculous. I paid for a service I didn't receive, and then when I cancelled, I had to disconnect it myself.

They have a nice play on words for the upgrade to Gen4 for existing customers. Free upgrade for existing customers, however, they don't mention the $198 activation fee. I have multiple accounts and I'm thankful I didn't upgrade the others before I got my bank statement. Upgrade actually cost me $336. As others have said, it's a little faster but not worth the extra monthly cost and the activation fee they charge.

I have had internet service with HughesNet for a few months now, and the service is not what I expected for the monthly price. I called them to let them know, and they said it was the plan I had and needed to upgrade for better service, so that’s what I did. Well I still have bad service, and I now pay over $100.00 a month for it. I've called them to let them know I am not happy, and then I am subjected to 30 minutes of testing my system for them to say they don’t see a problem. Hey folks, I’m not happy with your service and what you’re charging me. Now can you see a problem?

We switched from Wildblue (not good) to Hughes, expecting better service for the price. Wrong. The ads say you can view videos and download music, but this system is so slow it never works. Our old dial-up system in the 80's was better. If I need to do anything but view text email, I use my smartphone. Customer service? Inaccessible and so hard to get out of the lousy contract.

I am very, very aggravated at this point. We got our internet today, not to mention the fact that our installer plugged in our modem and our TV all of a sudden went out (after we asked him would that be too much plugged into the power surge). Then, he just left without saying sorry or anything. Well, the lady told us on the phone that we would have unlimited internet. Lie. She also told us that we would be able to cancel within 30 days free of charge if we were not satisfied. Lie. She said the $40 would be added back to my card within 3 days. Lie. I have currently been waiting on the phone for 30 minutes to cancel our service. I would not even give this company 1 star if I had the option. I will advise everybody I know against this company. They're nothing but a scam, full of lies.

Contact Maryland AG - In November, I was told by a Hughesnet service rep that there was nothing that could be done to improve the problems I was having. He said I would be eligible for a "free" upgrade to Gen 4 on January 1st. Today is December 31. I was just informed that no upgrade would be available in my area until July. If you are one of the 500+ people who have a complaint on this board regarding Hughesnet, I urge you to file with the Maryland Attorney General's office. Go to this link: ** and follow the instructions.

I wish I had read these reviews before I ordered. First off, they screwed up our installation date 3 times before we ever got installed. We ordered the special they were having at this time which was $99 installation fee. They told us that they would put a $40 hold on our card which we said okay, and that the installer would collect our $99 fee when he got to our house. Well, the installer came and installed everything and when he was done, I asked him if he wanted the payment and he said no. They would either draft it out of our account or they would send us a bill. My husband and I thought that was rather strange but being a holiday weekend (New Year’s Eve), we didn't think much about it.

I always have very slow internet service regardless of weather conditions. I have tried many times to contact customer service, but it's very hard to get someone on the phone line. I can't wait forever.

My HughesNet free upgrade to Gen4 cost me $199. I disputed it and was told "We didn't say that. Pay us." It's just a ripoff!

I have used Hughes Net for well over 10 years because it was my only option here in the rural America, other than dial-up internet service. Hughes Net's service continued to go downhill until it became slower than dial-up service. When I decided to quit their service, I learned that I couldn't get off of their auto-bill pay. I actually had to get my credit card company involved. MasterCard and I were on hold for over 1 and 1/2 hours before Hughes Net took us off of hold and helped us. FYI, the 1 1/2 hour call was the third attempt to cancel this horrible service. Also as a side note, I was not under any contract with Hughes Net.

It goes almost with saying, "You are not going to get a reliable signal. It's only good for email with small file attachments of 5 Mb or less." The worst part is "getting out of their contract" even when you were a customer for 3 years and sent their equipment back. They will not admit to receiving their equipment back even with the UPS delivery confirmation number and they will not subtract the charge for their equipment, in my case, $324.75. I have 6 case numbers, calls in attempts to resolve the matter. They will not credit my card. Don't use this company, poor service, poor signal. Save yourself a lot of headaches.

Our family had HughesNet approximately 3 years ago. We were paying almost $200 per month just to surf the web adequately. Our plan was only around $80 or $90/month but we kept exceeding our download limit which is laughable. Let me give you an example. Most websites you visit now have video clips (ads, etc.) and all of them including the web page content is considered a download and the size of a video clip alone is a big portion of your download size. If you are considering any internet plan, always check to see if they have a Fair Access Policy. This means they limit how much you can download in a month.

Right after the installation, I tested its speed. It was 1.50 mbps. It is too slow. I tried to cancel my account immediately. They transferred to many department and hang up. I had to try many times and it took more than four hours just to cancel my account. After that, they sent me a box to return the modem and the radio which was attached to the satellite dish on my roof. If you don't return a modem, they will charge you $100 and will charge you $200 for a radio. I had to order a service to remove the dish and wasted $100. I do recommend you to stay away from HughesNet. They just rip you off.

I'm new to HughesNet and was completely unaware of them being a dishonest company. They prey on people's trust and take advantage of their customers especially new customers. They overcharged my bank card and caused me an extreme financial burden. They admitted they were wrong for doing this after the fact. They knew it before they did it. That's how they steal from you. They take it without your being aware and give part back and keep what they want and say, "Oops, we shouldn't have taken that but we deceived you. Didn't you know? We made it where we can do that to you!"

I thought Comcast was bad. Hughes Net is a complete joke. The internet service was the worst I've ever experienced. It never worked. We ended up having to use our Verizon wireless card to even get on the internet, even though we were paying $60/month for home internet. When I called to cancel, they informed me I would be charged $400 for canceling my service. What?! I have never heard of a $400 cancellation fee. Complete ripoff. But my husband was so unhappy with them that he was even willing to pay $400 to get rid of them, at which point we went crawling back to Comcast (something I thought I'd never do)! So they charged us the $400, which totally sucks and I think is complete fraud (though shame on me for not reading their fine print where they tell you they are going to rip you a new one) and then they send you a box to return your equipment in.

Hughes new Gen4 is a fraud. I bought 10Mbps service. Early on I mostly got half that, and 6.5Mbps rarely. Now, most evenings it's between 180kbps-2Mbps. Not close to adequate. Customer service has been ineffective; their "community forum" is a joke; describe reality (their horrible performance) and your comment is deleted. Empty promises flow like H2O at Niagara. The worst is that Hughes got over $58 million from us taxpayers through the 'Economic Recovery and Reinvestment Act' of 2010 to provide broadband service to rural customers.

I admit that I do not always read the fine print and that is totally unfortunate for me. However, I want to warn everyone that if you already have a Hughes Net account and are considering upgrading to Gen 4, call customer service so that you are aware of the total charges. I upgraded through the website, and unfortunately, there was nothing on the website stating how much the charges would be. When the service technician called to set up an appointment, I asked at that time if I would be charged anything. He said no but of course, I probably did not communicate clearly enough. My real question was if there is a charge either to him or Hughes Net to install the new service. Had he been able to clarify that for me, I would have canceled.

I had Hughesnet Gen4 installed at a new house where satellite is the only option for Internet access. I telecommute and it is critical that I am able to connect to my company's VPN. I was assured by Hughesnet that while it might be slow, it would work just fine. Well, after 3 weeks, 20-30 hours on the phone with them and 3 service calls, I finally had one of their tier 4 support guys tell me that there is a known issue with VPN connectivity and there is no known fix at this time.

I own a small business in Western Oklahoma. I signed up for the Hughes Net satellite Internet in 2010. The service has been used very little. When my business really needed it to work in our busy season, the Hughes Net Internet service would not work. We called in for service and the response was very slow. After having problems with it, I am canceling the Hughes Net service. My 24-month contract that was used very little (it was a backup) cost $1440 in monthly charges and installation equipment was in the $500 range. My business may have used the service 1 month out the 24-month time frame. I would not recommend Hughes Net Internet service.

I have Hughesnet. It is the only option where I live. It currently takes 30 sec to 1 1/2 minutes for each page to load for just browsing. Terrible! So when they began to offer Gen4, I thought that I could help my situation. In the upgrade process, I read the "terms and conditions." Beware! After spending over $500 to buy the original system, I can now "give" it to Hughesnet - pay to rent new equipment and have a new 2-year contract. This is to upgrade their service from unacceptable to what? None of their original promises were true. If I could get dial-up, it is faster. No thanks, Hughesnet. I will not be fooled again. Oh yeah, I spent 13 minutes on hold. Congratulations, a record - the shortest time I ever spent on hold with this company.

I got Hughesnet the same day as my mom. She's already cancelled and I will also as soon as I'm set up with my new provider. When it rains or is cloudy, there's no connection. It has the slowest speed I've ever used. Four sessions of being put on hold for 3 to 4 hours each time with tech support and still no answer or call back is enough. They don't answer the phone? I wouldn't either if I were one of those criminals.

I have had Hughesnet since 2005 and have had constant problems the entire time. There are no other providers in my area except dial-up and because I try to run an Internet business, that just won't work. I used to have the 7000 system but my service was constantly going out and speeds were very slow (averaging about 45-75kps). I was told that I must upgrade to the professional system (the 9000) and their most expensive plan, which I did. By late last year, my service was so poor that it was only working 1/3 of the time and my system did not operate at all during the "free download period" of 1AM to 6AM CST. Because of this and the quantity of my downloads (I have to upload and download Massive sites on a regular basis), I was FAP'd 7-9 times a month.

After waiting for more than a week to hear from the "home technical support team," I finally wrote to HughesNet and told them I wanted to cancel my contract without a cancellation fee. Twenty-four hours later, I received a call from a young man in India. Not only was he aware of my problem, he went on to describe things I was, in his words, "probably experiencing," like slow response from 5 pm Eastern time until 2 am Eastern time. This was exactly right. He said that the new Gen 4 would be available in my area in January 2013, and until then, there was really nothing that could be done to improve the service. He acknowledged that HughesNet had serious problems for rural customers but said there was simply no fix until I could upgrade to Gen 4. Supposedly, it is the same price as the service I pay for now. He could not cancel my service and said I would have to call the Billing department to handle that.

Well I have read many reviews and I see that I'm not the only "sucker" that is terribly displeased with HughesNet's "lightning fast speed!" ** all of it. I play games on Pogo.com and some apps from Facebook. When I signed up, I asked them about playing the games online. They said, "You will be able to play games, watch movies, video and much more with no problem." All lies kiddies. Most days I can’t play games or get pages to load and hearing "unplug your modem" or are there clouds or a storm, no! They deliberately, maliciously and harmfully deceive or omit fine details that end up costing you in hidden fees. You can never understand their "customer service representative"; I use that job designation very loosely.

After a week and a half of blaming my poor internet signal on the weather here in the NW, I finally called their CS and after they do whatever they do, the lady in TX informed me that it would cost me $120 to have them come out to realign it, because I didn't have some protection plan in place. I asked her how long my contract is, and she said, "It's in effect till 12/2013." So now, I'm faced with cancelling and paying the fine, or paying for them to come out and take care of their equipment that I'm supposedly leasing. My question is, when you lease equipment, doesn't that mean they take care of the repair and/or replacement?

I work from home for a company that requires the use of a VPN connection through the internet. HughesNet has been our only option for internet service. Connection speeds have been horrible. Speeds have been so slow that my system freezes, which requires a shut down and reboot after turning the modem off and on again to reset it. My employer has insisted that I change satellite providers due to the terribly low speed. In an effort to resolve the speed issue, I upgraded to the Pro 90 Gen 4 with the promise of much faster speed and no freeze-ups. Surprise, surprise, the speed is even slower than it was previously.

Do not do business with these people, they do not keep their word about anything. And no one does anything about it. Can someone tell me who to contact?

My HughesNet service is horribly unreliable. Even though my computers see the router, I frequently cannot connect to the Internet. Sometimes, refreshing the router works. I upgraded my service at the advice of a tech support representative, but it really did no good at all. My business depends on my Internet connection. Today, I had to drive into town to upload files because HughesNet is incompatible with many Web sites. My printer advised me to call HughesNet and ask them to disable the Web accelerator proxy so that my files could upload. Here is the conversation (verbatim) that took place:

Why does it take a $1.3-billion company 25 minutes to answer the phone?

I have had this so-called fast internet for 7-8 months now and they are terrible. It averages about 2 hours to get online each day. Most of the time, I cannot access my email - it tells me that email server cannot be reached. It takes Hughes an average of 2-3 days to respond to me. Today, it took two and a half hours to finally load my homepage! They give me the usual reply of "Is there a tree, etc. blocking my view or a storm or clouds?" No, there are no trees, no storms, no rain, no clouds. Then they say if I upgrade to their new Gen 4, then I will be happy. No, I won't. I'm not falling for that junk selling from these so-called intelligent call center techs. Every time I complain about not being able to get my email, they tell me that they can give me a new email address. Huh? Why do I want to change my email address? It would only be the same problem with a different email name! They should be shut down and put out of business for their fraud.

I would not recommend HughesNet to anyone! Their service is not what they state. Customer support is not helpful. I have had nothing but problems with this service, so many I am not wasting anymore of my time publishing them. I would not recommend HughesNet to anyone!

In June 2012, we had a bad storm. We were without power for a week. My satellite was broken. I called to tell them it was broken in the storm. I was told it would cost $250.00 just to have someone to come to my house plus the replacement of the equipment. I had 6 months on my contract. Believe me when I say “Do not get HughesNet Internet.” They don't tell you all the charges and what you are responsible for, including storm-damaged equipment. You’re responsible for it all and have to pay for everything.

I was downright lied to on multiple occasions. Twice was on one count of discontinuing their horrible service. I was initially told it would be $10/month left on contract disconnection fee. I asked HughesNet to confirm this at least four times. Then, once I decided to disconnect, it was $25/month. I needed to move service and was told it would take 3-5 business days. Two weeks later, I still had no internet service. I was told it hadn't been moved because all technicians were busy with Gen4 installations. Do not get HughesNet for any reason!

On October 10, 2012, I called to start up service with HughesNet. The customer service rep was pleasant and helpful but neglected to disclose important information. During the conversation, she informed me that I qualified for free installation and she would waive the activation fee. She then stated she had to have a credit card to charge a $40 hold that would be released back after three days. It was just to make sure the card was valid. I explained to her I did not have a credit card of any kind but that I could call my mother and see if I could use hers seeing as it was just a hold. My mother gave me the okay to do the hold and I gave the representative her card information. I asked her more than once that the only charge would be $40 and then released back in three days and she assured me this was the case.

I started with the simple $60 internet. The speed was terrible and after talking to someone in India for 30 minutes, I was told that it would improve if I upgraded to the $80 service. That was a lie. The speed was the same, if not worse. I called again to say that I was cancelling, but apparently a verbal contract enforces a $400 cancellation fee. Two days ago, I received my second month's bill which was $145 (not anywhere near the $80 that I signed up for). I am going to end up cancelling this week because the $400 is worth it at this point. Although it is expensive, it isn't worth dealing with this slow internet and terrible customer service for the next 2 years while getting hammered with hidden fees. Simply put, this company is all about hammering the people that they can lure into signing up for their services. I'm disgusted with them.

I signed for this service on July 15, 2012 and cancelled it on October 10, 2012 for breach of contract as they didn't deliver the lightning fast service they advertised. Right from the first day, their service was way slower than the Hillbilly-made in the garage type of service I had before as I live in a rural area. When I called Hughes Net to ask about their non-performing service, I was told that the speed would improve after a few days. It didn't improve at all. It got worse instead. I called their tech support and got a bunch of people from another country who barely spoke English, apologizing repeatedly for the lack of speed and non-performance of their service, but no resolution at all. I was then told that if I upgraded the service from $60.00 to $80.00, the speed would increase as I would have more megabytes. It was a lie. Hughes Net's maximum load is still at the kilobytes level.

I've read many of the negative reviews about Hughes Net and the poor service that many customers have reported. Unfortunately, I literally have nothing else available in "Sticksville, USA" so I opted to give it a shot. I scheduled installation yesterday between 1PM and 5PM. I work days and had to take four hours of vacation for this. I literally sat at my house for this entire time and no one came. At approximately 7PM, a truck pulled into my driveway. After confirming that this was the installer, I showed him what a cell phone looks like and asked him why he didn't call. He responded by trying to explain that he got tied up. I asked him again why he didn't call as I informed him to take his equipment and leave. I won't be using Hughes Net and would rather go without internet service than deal with that.

I have had my left leg amputated. I need to move to a handicapped apartment. The cancellation fees were $235 after 1 year of service, plus you must pay them $100 to send someone out to remove the radio part of the dish. I am not able to go on the roof and remove the radio part of the dish, and then I have to pay $17 in shipping to send all equipment back to Hughes. They informed me after the 2 years of commitment is up, there is still an $85 disconnect fee, plus the $100 + $17 to get the part off the roof and send all back to them. I cannot move due to their greed, but I will spend the next year saving money so I can move and I will post warnings on local bulletin boards and post office board (area is rural, all residents must use PO boxes, everybody reads these bulletin boards). Many people are seniors and at least I can warn others. And yes, many outages. Dial-up was just as slow.

When I moved here, I signed up for Hughes satellite service because it was about the only thing available except dial-up. I thought it must be better than dial-up. Wrong. It is the slowest connection speed I have ever experienced. Late at night, it picks up as everyone goes to bed, but in the daytime, it is slower than the dial-up service I had back in CA. The reliability is marginal also. No one answers the phone, or seems to care in the slightest. They advertise high-connect speeds, but are lying through their teeth. They should be sued for false advertising. (and poor customer service).

Well, they shut down any and all other services from my contact because I sent them a letter telling I did not want to pay through my debit card. They insisted that wouldn't turn it on until I give them my new number. But when I got it, the man told me I couldn't close the account for allotted amount of time. All is well and good but I had a problem with withdrawals, etc. So I changed my card and now they have access to it. I don't know when they are taking money or how much. I think $93 is too much a month if that's what is happening. I am trying to be fair but what is fair for us? Could someone help me please?

I called Hughes Net to have satellite internet installed at my house. I had a bad sense about it later. I was given a number to call to cancel if I changed my mind before installation. I could never get anyone to answer the phone ... on hold for hours. I called the contract installer myself and cancelled. Never could get anyone to answer the phone at Satellite Star Internet, authorized contractor for Hughes Net in my area. They billed my credit card for charges anyway. Do not recommend this service to anyone under any circumstances.

I was considering getting Hughes Net. I called their number and spoke with a young lady, who was very friendly and insisted on telling me all about their recent upgrade. I just wanted to ask about their service. She was very persistent and started to tell me what was in her company script. She started talking about installation fees, monthly fees and all kinds of mess that sounded too much like Dish and DirectTV gibberish. That was my first clue to back off. But after my wife brought the reviews for me to read, it confirmed that I needed to back off. Happy to report that thanks to reading the reviews, I'm glad I didn't fall for the old trap. I decided not to mess with Hughes Net. Thanks for writing the reviews to warn people.

Yesterday, I was upgraded to Hughes Net Gen4 internet and they deleted all of my accounts along with my email accounts. The tech support overseas just doesn't understand the problem going on 16 hours of trying to solve the issues. I was told to call back tonight from home again. When I placed my upgrade order, I was told all accounts will stay intact just as they are. They lied.

Fraudulent marketing and much more - Can someone tell me how to get involved with, or start, a lawsuit against HughesNet please? I called to check on the service for our new home, I got fed a lot of misleading and false information (didn’t realize this till later). The man told me he needed my credit card number to make sure our account was valid. They would hold a dollar, then release the next day. This was a lie. They took over $200 from our account before we even moved into our home.

I have been trying to download update to iPhone IOS6. It is a large update, 888 mb. Last time, I had to go to a friend's house to use their internet because HughesNet kept timing out. Now, this update is out and so far, I have tried doing this at night. I'm doing this at several times during the day and have now used 4 or 5 complimentary restore tokens. It's still timing out. So now, the collection of restore tokens is gone. My update still fails and for $79 per month for mid-grade service, I am so disappointed that I will never recommend HughesNet to anyone. I will be sure to tell them that dial up is better because it is. I have been ripped off by your substandard service and I cannot do simple updates to my phone. The only reason I have HughesNet, and I do mean the only reason, is because as of yet, no other providers can get a signal here. But I assure you that I will find someone somewhere that can give me better service than this if I have to let them put a tower somewhere on this 26 acres.

First off, all of the following statements are my opinion concerning my dealings with HughesNet. To start, the professional installation I received was anything but professional. It was, in my opinion, the easiest way for the installer to get paid for an installation. I could have done a more thorough job, never having done an installation in my life! Second, the pricing is deceiving at best. You will have to "fight" for any rebates mentioned in the original sales pitch. Third, the actual internet hookup is terrible. To say it is slow would be a compliment. And finally, plan on spending almost the entire afternoon on the phone if you try to call these guys. The wait times are horrific. You may want to make sure your cell phone has a complete charge! Other than that, the system is fine.

It is the absolute worst internet provider I've ever used. Hughes Net enforces a data limit on downloads. It claims that you can download free from 2-7AM. However, just downloading a one hour TV program sometimes takes 3 days. Pulling up even mail takes entirely too long. Further, the ** who came out to install mine sold me a used router (for $99 and said it was new). Additionally, I asked him to secure the router and he advised I didn't really need a secure router. Since then, I've learned that everyone in range is using their WiFi off my internet.

I keep getting kicked off. It is slow, slow, slow. Pages won't load. I called and got transferred to India or Pakistan or somewhere. At first this was so much faster than my dial up. Gradually it got considerably worse. The man in netherworld told me that it was working fine or I could upgrade. I don't think so. I've had this for over 2 years. As soon as I can, I am getting rid of Hughes Net forever! I hate it. Do not use it. Go with anything else out there. I'll tell everyone about how bad it is. I would never recommend this to anyone!

HughesNet doesn't work. It is the most horrible internet. They had someone install it that was incompetent. It never worked right from day 1. I tried canceling. They said they would have the same installer come back and take a look at it for $125. They said it would cost an additional $600 to move the dish they installed to a better area because the moron faced it directly at trees. They said they would need to dig a trench and it costs per foot totaling $600. I said no way. I canceled the service and they charged me an early termination fee of $400. I understand the early fee if I was terminating service that actually worked, but the service never worked as it was supposed to and was placed in an area in my yard that was pointing directly at trees! So not only should they not have installed the dish where they did, I have to pay for their screw up!

I have had this piece of crap for 7 months now. Only thing I can get here in rural Alabama. I had dial-up with Earthlink (only got 17.7!). I cannot get dial-up anymore. This Hughes Net junk is slower than my dial-up was! I have been online for 1.7 hours now and finally have been able to get anything to pull up! When I try to sign in to my email, it always says I have to have a Hughes Net account first! After several attempts, it will finally accept me (and yes, I am typing correct password, etc.). Whenever I have called or tried the "customer service", I always get "Hotel Patel", who only knows one thing: "Unplug your modem and start over". Uhm, no, I am not going to unplug it every single time, which never works anyway. These people should be held accountable for their fraud and false advertising!

This is a terrible company. Customer service is outsourced to India and I kept getting disconnected when transferred to a supervisor. I called to cancel my mom's account. She is 85, legally blind and on a fixed income. Her email never worked for two months and decided to cancel to save money. After four hours of conversations, calling back due to disconnected calls, I finally spoke to Sharon, a supervisor, who finally agreed to waive the cancellation fees due to the circumstances and she told me she had to speak to my mom since she was the account holder. Mom did not answer her phone so I had to go through the entire process again with another supervisor when we called back. Sharon conveniently did not notate she was waiving the fees and the supervisor we talked to refused to honor what we were told after explaining my mom's situation a third time. She will be notifying her credit card company that any charges from Hughes Net will be fraudulent and to not allow. Terrible and dishonest company. Hopefully they won't be in business long. Side note, to switch to paper bill is $5 more a month.

My daughters both attend the University of Alabama. They won't even attempt to do their schoolwork at home because there isn't enough "whatever" to download the UA website which means I don't see my children as much. I'm sitting at 99% on my "HughesNet Meter" and I can't even get a website where I've started a transaction to pull up successfully! I get almost done and then the page won't load and then I have to start over? And did the other one go through and I made two orders? Omg! Are you kidding me? It takes sometimes 10 times longer to do anything on this service. It is absolutely ridiculous! The only and I mean only reason they are in business is because there are no other options for people like me other than MiFi and that's a gamble when you have two teenagers in the house ... It could end up costing you a small fortune. I have absolutely nothing good to say about HughesNet service. I did like the tech who came out and hooked us up but I did notice that he had an att.net email address. Does that tell you anything?

For 3 months, I have had a case opened to resolve a problem with why I couldn't access a particular website I needed for school. I was given no compensation for the fact that I needed an additional service (wireless card) to be able to access this site. After aggravation with the problem and finding out about another provider in the area, I called to cancel service a month ago. I was told that if I waited one more month that she would waive one month's service fee and my cancellation charge would be less. I was told to call back on 9-20. I thought this was ridiculous, but in order to save money, I agreed to play the game.

Do not get Hughes Internet, the worst internet service I have ever seen. They have no connection, horrible installation crew. They literally ran out of the house so they wouldn't have to help me get my computer running. Bad, bad, bad. Whatever you do, do not get Hughes internet service. You could walk to Europe and deliver a letter faster than you could email your neighbor.

They froze my internet access with a bogus "excessive LAN traffic" excuse, of which there was no excess use. They used to call it FAP or "Fair Access Policy". But since Hughes Net rightfully got hit with a recent class action suit, they changed the wording around so they could continue to go about violating Federal Law. I had to really dig around to find out why my internet connection wouldn't work for the past 3 or 4 days. I couldn't get an answer in plain English out of Hughes Net. How can Hughes Net legally charge you their loan shark rate monthly charges, but shut off the net access you pay for? Time for another lawsuit?

Hughes Net by far has the worst service/policy of any company I have ever dealt with. When I call them with a problem, it goes to India every time. I know because aside from the strong accent, I asked where they were located. If you want to talk to a supervisor, it comes back to the United States. Their service is not adequate and when I tried to disconnect service, they wouldn't let me because my name was not the name on the account. The previous girl had left employment 2 years before and moved to another state. I asked what if she had died. They said they would have to have a death certificate from a family member and then they would stop service.

I am cancelling HN tomorrow morning and I can't wait! I have been trying to contact a service technician for three days. Finally, this morning, after being put on hold for 26 minutes, I made an appointment. Well, in the interim, I stopped at a Verizon store and bought a MiFi router for $19. The cost per month is $10 less than HN and the speed is super fast. If you can get 4 bars on your cell phone in your home, you can use a MiFi router. You are allowed 10gigs a month. It is great! I am so done with HN!

HughesNet was supposed to be the answer to our poor internet service in a rural part of San Diego County. We don't have many choices here, and we were anxious to have them supply service, since our previous internet service was very sporadic. Well, the joke was on us. HughesNet service was just as bad as our previous internet provider service. Sometimes we could not access the internet at all, and other times it was very slow. We called HughesNet and explained the problem. They told us we needed to upgrade our account to the top tier service in order to solve the problem, which we did. Now we are paying much more monthly than we originally started with, hoping to get good service. No such luck; the service was just as bad as before.

I called them in May to inform them that I was cancelling my account and have the services shut off on June 26. They told me I was going to be charged a $200 early termination fee, which I never signed a contract for and did not get a promotional offer to begin with. On top of that, I was paying for the equipment because of my bad credit. They told me they were going to send me a box to send the equipment back. I never received the boxes and they also kept charging my account. I was put on hold when I told them I was recording the call and then they told me the call could not be continued while I was recording. I will be contacting a legal adviser to hopefully start getting this company shut down.

I canceled my account due to bad service. I was told that HughesNet would send a box and prepaid label for me to return the equipment (modem, power cord and transmitter). I did not receive the boxes or label so I called them. This time I was told to send the equipment back at my own expense within 45 days or I would be billed $300. I mailed the equipment to the address given within 2 weeks of the phone conversation. Today, my bank account was charged $324.00 that they were not authorized to do. I was not sent a bill or any notification.

I recently moved to a rural area in Nevada from another state. I was informed that Hughes Net was the only available internet service for me. Upon installation, I was told it was a two year contact (this was when the installation was complete and I was signing the documents). A few weeks into the order, I contacted Hughes Net rep to inform them of the poor service. I was informed to do an internet test to see if my system was performing correctly. I even contacted several help areas within Hughes Net and got a case number after talking to someone in another country who could not help me.

Hughes Net satellite - The service didn't work. I'm now having problems getting my money back for rebate and equipment, plus still getting billed even though I dropped within the first 30 days. I only was able to use it for maybe 10 days total. It didn't work from day 1. They kept promising to fix it, but it didn't happen. I went to WildBlue and it works.

I have just found out that the Hughes Network Systems changed their policy and their internet bill payment system for those of us who were on invoice billing only (not auto pay from your account). As of August 1st, anyone who uses a credit card (any credit card) to pay their invoice only payment, which was originally a pay once only payment, each time you made a payment and the page included a selection that you check to "do not keep my card information on account", now as of the 1st of August 2012, the internet payment site will store your credit card number and place it on auto pay automatically even if you have the radio button checked not to keep your card information. And Hughes Network Systems will in turn automatically charge your card if there is any outstanding amount on your bill. What this means is when you’re on the invoice pay only account, in reality you are paying the previous month’s bill, and a new month’s bill is being put on your bill for your next invoice payment. So when you make your August payment, they will take your pay only once payment, and also make a separate charge that will bring your account to zero, meaning you are charged twice.

Service is incredibly slow. I cannot get paper bills unless I'm willing to pay an extra $5. The only payment option is autodraft. This sucks, sucks, sucks, and I am trapped in a 24-month contract.

I had my account suspended for 6 months as I was out of the country. I reactivated my account automatically and began charging my credit card. They charged me over $400 without even knowing they were charging my bank account. When I called to explain, I will be back in two months to reactivate the account. They told me I could not suspend it again and they will continue to charge my account, so I canceled and of course, they refused to refund my money even after they admitted I never used their service in the past 8 months. Terrible service and they will never get my business again!

In November 2011, we signed up for HughesNet internet service. The installer from Channel Choice in Sacramento, California came out and put up a new satellite dish and a new router (we had them several years ago, so the house was already wired). The installer broke my flag pole when he dropped the old dish off the roof and left parts in the grass that were not visible. I was also advised that I needed to purchase a newer computer because mine was too old to handle updated software.

After numerous problems with my internet service and attempts to correct billing issues, I called HughesNet to cancel my service and for them to send a technician to pick up their equipment. I was told I would receive a box for returning the equipment. The box arrived and I was appalled with the instructions for the complicated and dangerous uninstalling of the components. They are demanding back with the threat of hundreds of dollars in charges if it is not returned within 45 days undamaged. The instructions even recommend that a professional installer should be paid to do the removal of the parts of the dish on the roof.

Crappy service, always dropping connections – We had to continuously reboot the modem and adjust the dish, which cost $125 for them to come out for 10 minutes. We finally, after two years of **, acquired Wild Blue and have not had a problem. Then we were to send back the modem and transmitter for the HughesNet. We were a little late getting it back to them and they charged my account $326. We found the misplaced box and sent it back. They received the returned equipment and said, "You will receive your money back in 40 days!" Are you serious?! They took our money as soon as we canceled their crappy ** service and then it takes 40 days for them to acquire interest on my money to send it back. Ethics and morals are out the window with these **. Do not, I repeat, do not use HughesNet.

I currently have high-speed internet. To Hughes, that means 2.4kb/sec. It's just fine with them. To take nine hours to download a simple file is working just fine for them. "We will call you back," means some time next century, or they will call on Sunday when you told them you would be gone over the weekend, so they can say, "We did call you but you did not answer." So after more than a week of this, here I am with all you other poor saps. I am in total agreement with most of the other complaints on this website. If it doesn't work, don't call Hughes.

I ordered HughesNet satellite internet, no installation fee, and free trial for 30 days. I called on 5/30/12, dissatisfied. I talked to customer service, case #**, said that was working properly even though I could not get on internet. I called back, case #**, extended my free trial period to 7/25/12. I called on 6/2/12, case #**, same complaints. I called on 7/24/12 to cancel. I was advised via phone and email that they would send RMA within 7-10 business days to return receiver, modem, and cord. And if not returned within 20 days of receipt of return material authorization (RMA), then my account would be charged for unreturned equipment.

Two years of misery, 2 years of foreign languages, 2 years of slow-inconsistent speeds, you get the picture. I want all my money back from day one plus damages for lost time and business. Please stay tuned as I start a web site to crush this thing. I can't even call it a company. I can't believe the FTC, BBB, FCC or the US government can allow these many complaints and allow them to stay in business. Rip off is too kind a word for them. I refrain from using adjectives, but you all have already used them, so I'll spare you mine.

I agreed to a 2-year contract with Hughes. I was told that if I paid $5.00 monthly, that would cover repairs if someone had to come out to my home. 60 days later, the computer's not working. The tech came out and told me that their dish was no good, so he replaced their dish. So they debit my bank account for $99.00 - $30 more than the monthly fee. I called, and they said the $30 was for the tech coming out. I disagreed and called BBB. Hughes agreed to credit that back to my account in the next month's bill. So, if I need a tech later down the line, they're going to charge me again. I just want out of the agreement. They were not truthful with me. Please help resolve this. They are not willing to to let me out without a large fee. But they were not honest with me. They deceived me. Someone is always trying to take advantage of seniors. Well, enough is enough. Thank you for whatever help you can give me.

After a few months of passable service, the connection slowed to a crawl and then finally was completely lost. Hours on the phone to Hughes Net customer netted no improvement. They finally decided their equipment was faulty and offered to repair their equipment at a cost to me of $150. I cancelled my account and arranged to ship their equipment back to them. Two days after cancelling, they called and offered to pay for the service call and give me three weeks' credit. But I had already found an alternate service provider. I attempted to negotiate a settlement of their $355 early termination fee, but I finally gave up and paid them. Customer service is in the Philippines, difficult to understand, and can only read from a script. Do not use Hughes Net. Get two tine cups and a string. It will offer better internet access, will be cheaper, and less frustrating. Do not subscribe to Hughes Net under any circumstance.

I live in the middle of nowhere and as y'all know, satellite internet is the only option we have. I decided to give HughesNet a call and I was instantly hooked. They never explained the download speed or download caps but I still ordered new service with them. I was assuming the speeds were going to be fast but my damn phone loads faster than HughesNet. This internet service is tragic. They just want to take your money for a service that's worth complete **. If download speed were to be improved to around 15-20 Mbps and data caps of 200 - 500GB, then HughesNet would be the best service for Rural America. I've heard HughesNet Gen4 will be a huge upgrade but I'm just eager to see how the plans and pricing will work out. For now, do not get HughesNet. Wait until Gen4. One day in the future, one day, cable internet will be available in Rural America everywhere.

I have made arrangements with HughesNet to pay my bill 3 days after the due date. However, everyday I get 7 to 10 pop-up notices on my computer that my attention is needed immediately to pay my bill. These notices bypass any website that I may be trying to access. I am in the process of filing a complaint to the Better Business Bureau and the Federal Trade Commission, but they need HughesNet’s physical address in Colorado that services the zip code 80432 area. However, I cannot find it anywhere. They certainly do not give it out! Does anyone out there have that information?

I have never heard of this company before and never had services through them. However, HughesNet attempted to take money out of my account several times! When I called them and complained, he just said to send me a copy of my bank statement! Yeah, right! This company is a joke! Stay far away!

I have been a customer with Hughes Net for 3+ years. The service was shabby, but it was the only option I had. On May 1, 2012, I had decided to cancel Hughes Net and go with our local Wi-Fi, which was now in our area. I returned the Hughes Net rental equipment in a prepaid box on May 10, 2012 via UPS, which I tracked and confirmed they received with a tracking number. On July 11, 2012, I received a bill from Hughes Net for unreturned rental equipment for $212. Mind you, I had paid $9.99 a month for 3+ years for this equipment and a professional installer had installed the equipment 3 years prior, but they expected me to remove a radio from the outside dish. I was appalled that they had waited 2 months to contact me after receiving my other equipment. They were aware that I was going with another carrier so therefore, the outside dish was long gone 2 months later.

You can never get online and when you do, the connection is so bad you can’t surf or go to any website! I will never recommend HughesNet to anyone. The whole system is a joke! Why should you pay that much money for internet service that doesn’t work over half the time?! For instance, when a cloud comes over or any kind of rain, the services will not work! I am very dissatisfied and I will drop then before the first month's bill comes in! So, I don't advise anyone to use HughesNet at any time! They know their service is a joke, but yet they are still allowed to do people in with a bad product! Sorry, but if anyone reads this review, please think before using their service. Thanks!

After being told that due to a recent technician visit, I would not be charged for another technician visit to reset my Hughes Net dish, when I received my monthly charge card statement related to my account, I found out different. I contacted (attempted to) Hughes Net. After two, that is correct, two hung-up telephone calls by their associates, I finally was able to get the issue resolved. However, my findings indicated that someone in the Philippine islands, without my authorization, used my Amex charge card and charged the technician's visit fee to my card. This was after I was told it would be free.

Hughes Net is a horribly slow service. Service is frequently down due to satellite outages. I had to have our modem replaced twice. I upgraded our service to fastest possible and saw no difference. I switched to a new wireless broadband service in the area and speeds doubled. I called to have the service canceled. I had to call two different numbers, then had to talk to two different operators. The account manager refused to cancel service until she spoke to my husband (who was not home). My name is also on the account and they gave me no trouble upgrading. Payments come from my account. Due to the delay, I had another payment deducted from my account. I am waiting to see what legal steps I will have to take to get my money back. Do not choose Hughes Net if you have another service available.

HughesNet has been the worst, most frustrating, crud riddled scam I've ever had to deal with. First and foremost, their service is entirely garbage. I upgraded to the fastest plan possible after three months and saw absolutely no difference. Horrible, slow, inconsistent, interrupted signals. I paid the optional monthly "repair" charge in case a tech needs to come fix something. I needed the tech to come and they charged me an extra $130 which my monthly payment didn't cover because this was a "special customer-generated repair call."

We got HughesNet a year and a half ago. The service is very slow and unreliable. I used to have dial-up and this is just as slow, though the commercial makes it sound like it's the best. Sometimes I lose connection altogether about 10 times a day and have to do a manual reset. I called service many times, and half of the time is wasted on the phone due to the non-American people either not understanding me or me not understanding them.

I used Hughes Net as my internet provider. It was very slow. After making several attempts to get a service tech and could not, I decided to pay my contract out and cancel my service. I paid out, returned the equipment and am still getting billed. I have spent hours and hours on the phone, sent copies of return. They continued to bill me so I had to cancel my credit card after disputing the charges several times. It is now almost July and I am still having to deal with this. This has been by far the worst experience I have ever had from a service provider. I cannot imagine how such a dysfunctional place can still be in business. Do not use Hughes Net!

We paid the extra for satellite because we live in the country. We were thinking if we paid $70 a month, we should be able to use all we want; that is not the way it works with HughesNet. I would like to get a smart TV, but I don't have internet service smart enough to let me use it. I could never use streaming Netflix with HughesNet. Netflix is cheap enough, but HughesNet would cost me a fortune. My granddaughter is looking to buy another car and can't even check out the websites because the pictures use up all the time. I don't know the point of having the service if you can't use it. You notice also with all these complaints, the company could come on here and dispute, but they don't because they can't. The technical support is only from India and you can't understand any of them. I don't even call anymore. I just wait for the problems to resolve themselves, which they usually do after a while. They don't warrant their equipment nor do they repair it either without charging you an arm and a leg.

We got internet service with HughesNet a few months ago when we were unable to transfer our service with another company due to the fact we lived too far out of town in a rural area. When we sign on, they never told us about megabytes per day. We have three computers and a game system that is on all the time. They said we shouldn't have any issues. It's a lie! You have to call them everyday to receive a token so they can speed up your service. They slow you down so bad you cannot even check emails. I have never once talked to an American. We have the best service at $180/month and I cannot make it past a few hours on Facebook. Do not sign up with them! If you want to watch megabytes, go with Verizon.

I signed up with Hughes Net just to save money and ended up paying more than my last internet service. It started out at $39 a month for 3 months and I had to move up to the $79 pkg a month because we went over our allowance they said would be enough. Even then, they "forgot" to attach my $10 a month discount for 3 months after we upgraded. I am so angry and disappointed with this service. Why doesn't the government step in and rein in these liars and make them pay up to their word? I have 2 years to go and so much more money to lose.

I have been a Hughes Net customer for over 10 years. This company used to be one of the best, but over the past 6 years, has gradually become the worst company I have ever had the unpleasant opportunity of dealing with. You will never talk with anyone in the USA no matter what you ask for with the exception of new service, and this is a nasty trap of course. They are a deceiving, ruthless, dishonest business. They have made a ton of money from people like myself who just did not have another choice, but I am changing to Wild Blue. I think I read somewhere that the US government gives Hughes grants. This is horrible to think our money is going to the pockets of executives, while they job out all of the work to other countries while our citizens go without jobs.

HughesNet is the worst. I recently moved from another state and called them for service. I wish I didn't. Terrible service, scammers, they create forms and "contracts" without informing you or telling you about half of the stuff. They overcharge for everything. Nothing they tell you is the truth. The internet kept and actually is still randomly becomes unavailable. A week later, I called to cancel the service and they told me it is going to cost me $350.00 for early cancellation fees. I asked them when my contract expired. They said in a year. Well today it reached a year, so I called to cancel and they told me it was renewed for 14 months. LOL, it is really not funny! But my advice, do not get HughesNet.

Unreal how fast the download allowance is used so quickly while playing games on the internet. I have had to use 5 tokens within less than a week at $7.50 per token. Plus my $70+ a month fee for using the basic service for nearly 3 years. I will be changing on the 26th of June to a new service, which offers half the price and no download limits so I will be very happy with this change - only $20.00 a month for the first year and then to $30.00 after that. Not bad. Speed is as good, if not better, and no drop down to crawling speed while surfing the internet. I am not at all happy with Hughes despite their efforts to cut $20.00 off my bill each month for the next 6 months while they are putting up another satellite, which will rip more people off.

When we moved to Wallis, we thought the only high speed service available was HughesNet. We subscribed. It has been nothing but trouble. And when we had trouble and called, we got India and no help. When they couldn't help, they referred us to another company who tried to convince us to let them take control of our computer and sell us products to "clean up the problem". We terminated and called them to pick up their equipment. They sent a box and we returned it. Now, we are getting harassing calls from their collections department. We are refusing to pay but the daily calls continue. I think we will have to sue them.

The service was slow but I put up with it. The customer service, if you can call it even that, was worse than the connection. It was too overpriced for the service provided. Last week, I called and disconnected my service. It took 1 hour and 15 minutes to have someone cancel my service and then they told me I have to return the equipment. I told them I bought it at the time they installed it. They told me no and if I didn't return it, I would be charged another $300. They sent the box to return the equipment. What's missing is the tool to disassemble the radio. I am printing everything I can find to stuff into the returned equipment box on how horrible HughesNet is. Do not use this service. You will regret it.

We moved to a rural area 25 miles outside KC in 1995. The local phone service was very bad so we thought HughesNet would be a good alternative. Wrong, wrong, wrong. In the 10 years we had Hughes(no-)Net, here are just a few of our problems: 1) No, and I mean no customer service. If you complain they will just hang up after you're on hold for 30 minutes; 2) No customer service reps can speak English. Customer Service is located in India; 3) In 10 years, we had our equipment upgraded once after threat to terminate our service; 4) Download times were slower than dial-up. I can't tell you the hundreds of dollars we spent buying "download tokens" after using up our small daily download allowance. HughesNet wants you to buy their more expensive packages & you will still have to buy tokens. Their daily download allowance limits suck.

We previously had a fast speed internet that went out of business when we were recommended Hughes Net. We have had nothing but problems with them and when you call for technical support, you are transferred to either the Philippines or India. Now trying to understand them is a whole different ball game and they give you the same runaround every time you call. Our download allowance got depleted again to zero when we were not at home. Calling them, we just got told there is a hacker hacking into our NetGear router. I called NetGear and had to pay $70.00 just to get a new password in case there was a hacker. Now a month later, our download allowance is zero again and Hughes Net told me the same sad song that we were hacked into. Horrible, horrible internet! The speed is slower than dial-up and I would never ever recommend this shoddy internet service to anyone. The fella in the Philippines now told us that when we leave the house, we are to unplug the cord from their box. Are you serious? I hate Hughes Net!