HughesNet Reviews

Terrible, in every way possible. We had just moved and this was our only option in that area, unfortunately I didn't read any reviews before signing up. The service is awful, we have to reset our modem several times a month to get it to work, and it's still slow. We go through our data half way through the month. I even called to complain because I couldn't see how our data was being used like that, we both have full time jobs and are only home in the evening for dinner, showers and maybe a movie before bed.

Living in Sedona, AZ, your ISP options are limited to two companies (as of summer 2015), and if you live up a particular canyon road, you can select from one ISP. As an alternative, we opted for Satellite internet service through HughesNet. Considering that we are in Sedona where it is sunny 95% of the time and this sporadic service was experienced during the entire YTD length of our contract (April and May 2015 so far) with a direct connection to the modem (no wireless router), there is simply no excuse.

I switched to Hughes internet and phone services with the promise to receive fast internet at a lower price than my previous internet company. Pretty soon I realized their internet service was really slow and the monthly fee was higher than the previous internet service I had. I called on January 5, 2015 to cancel their services and I was informed I had to pay $550 penalty fee. I discussed with them their company had just mentioned it was a contract, but I was never informed of the penalty amount I had to pay and also the internet service was very slow. They lower the penalty amount over the phone to $300 and sent me a box to send back their internet equipment and I did.

Worst Customer Service EVER! I called to make an inquiry about canceling my service due to a move. The place I was moving did not allow satellite dishes. The CSR told me that to avoid early termination that I could transfer my service to a friend. I told them unacceptable, that as a long time customer, I would like to cancel it so I can come back as a customer in a year or two. They told me no way to do that.

I've made a huge mistake thinking that HughesNet really was high speed, it is not. We are on a fixed income and are paying out extra each month that we cannot afford. We are disabled & retired, but that is no consolation to Hughes. All that is done on this laptop is to play one (1) game on Facebook, sometimes I get onto MSN to play 2 or 3 quick games. Then, when I try to get back onto Facebook to play my game again it does not load. HughesNet says we have Gen 4 which by the way is crock of poo, we tell them their commercial is wrong in misleading people into believing they have the best internet service and high speed. What they do not tell you is if anything goes wrong with their equipment while on your premises YOU have to pay out for the repairs/replacement of said equipment. Mind you, you are only renting.

Signed up for Hughes net because it was the only internet provider where we live. Had no other options. I'm the one who called and set up the account, yet somehow my boyfriend is the main account holder. When I called to take my credit card off auto pay they told me that I needed his permission to take the card off. It's my credit card!! Then we kept having issues with the internet service. The guy who set us up told us that the larger package would be more than enough for us.

If you are considering a switch to HughesNet DO NOT DO IT! The satellite Internet is unreliable. We cannot stream YouTube or Netflix. When our Internet went out completely, customer service could schedule a repair in SIX DAYS. Or wait - they would come out in two days for $30, then the repair person called to say he couldn't come out at the scheduled time but could come out in four days for $30.

Due to where I live it is the sole internet provider. Customer service is phony once you get through all the computer-aided voice help and you get to talk with a foreigner who barely speaks English. Aggravating, once you do the simple checks that you already know enough do prior to calling the idiots. They go through the little stupid checks you have done. But they're good at self-control because I try to piss them off and they just remain so polite. I do not know how they do it but they have the ability to slow the ISP down to a snail's crawl and my Norton Security lets me know every time they do it. And not once have they ever fixed the problem, but after a major tirade with them the ISP speeds up...freaking Amazing. CONSUMER, BEWARE OF THIS PRODUCT. IT WILL LEAD TO HEALTH ISSUES.

Hello there! You're probably here looking at reviews for this company because you're thinking of buying. Don't. If you can afford it and have it in your area, get ANYTHING else. If you can't afford anything else, then just don't have internet because you'll bombastically be paying for just that -- no internet. We bought this about two months ago and I was furious with it by about the second week. Don't bother calling customer service because they don't help at all. Again and again I thought it was my router. I would restart it and even went as far as to buy a new one. They take out unauthorized amounts of money from your bank account AND their cancellation fee is absurd. And trust me, you'll be cancelling if you buy it.

Much like a lot of people that have complained on this website, they are overstating my usage and charging me to restore service. They said I used 20GB in two weeks. This is a lie. I have installed my own usage monitoring software and the difference between what they say I use and what I actually use is substantially different. I am not an idiot, I am monitoring my protected router to capture all data used in the house including phones. I have filed a complaint with the FTC and I urge all of you to do the same. They have been found guilty of shady business practices before. I have no choice but to use them because of where I live. I would be interested in pursuing a class action lawsuit.

Honestly your company should quit advertising they are the best and fastest satellite Internet company, since it is untrue! I can't wait to be done with the contract that binds me to what has only been a waste of my hard earned money! I would be happy to tell you everything I found your services lacking, had I been able to open a website in the nine months I have been paying you for nothing. Happy customers are hands down the best advertising anyone selling services can get! Just saying.

My internet work maybe 1 day a week for 6 month. Every time I call they could not find the problem. On March 7, 2015 I had it cancelled after my 2 year contracted expired. I was told to return modem and cable. Which I did. I specifically asked if I needed to remove the dish off the roof. I was told no. Two month later on May 7, 2015 my credit is billed for $151.48. I call to find out about it and was told I was suppose to remove some part of the dish and return it to them. I was not told this in the initial conversation. Had I been told that at first I would have send the part. The new internet provider told me they gave me an old dish that had something to do with the internet going in and out. If you want poor service HughesNet is the Company for you.

Most days we are without internet. As soon as it starts to sprinkle, service is down. Calling tech support guys are pleasant however not real helpful. Requesting a call from Hughes does not get a result. We have had them for 2.5 years and always the same issues. Time to move on to Verizon.

My husband ** not ** as HughesNet calls him. After moving HughesNet took over two weeks to have service moved suppose to take one day. Never worked called and complained didn't matter. Just had to take radio off myself and found why my service didn't work well - wrong screw stripped half way in. Thankfully contract over.

HughesNet was the only available service in my area at the time I built my home. They required me to sign a 2 year contract and the WiFi is horrible. I can't wait to get out of this contract.

Was looking for internet provider, DirecTV is bundled with Hughes Net. Did not feel too comfortable but ordered it anyway. Started researching Hughes Net, felt even more uneasy. Decided to cancel. Call DirecTV and cancelled. They suggested that also call Hughes Net. When I called and cancelled my order, got terrible customer service. Did finally get order cancelled.

Internet streaming pauses for several seconds every five seconds. I called HughesNet and got the runaround -- long periods of time on hold, they'd ask me several questions, then say they had to pass me on to someone else. They said they'd send a repair technician, and although he made four appointments, the technician did not show up for any of them. I cancelled the service. HughesNet said that they would charge me a $140 cancellation fee.

I cancelled my service with Hughes Network. I was sent a box to return the equipment. HughesNet wants me to get on the roof and detach a radio from the dish. I am not going on the roof of my house nor am I asking anyone else to do. I may fall, or electricity may strike me. Also they are trying to charge me for someone to come to remove the dish or the radio from the house. I have the power supply, lan cable, and modem ready for shipment. I am not going on no roof to detach a radio from the dish.

The first experience was that the installer didn't come. They said the credit card didn't go through. However, it did and now I'm dealing with being double-billed. Of course HughesNet has no record of it, but it is surely on my credit card statement. So I had to dispute the charge. When I signed on with them I explained to their customer service rep what my usage habits were. Two day after the installation I had no internet. She did not tell me the truth, but I'm sure she received her commission. I called to see what happened and was informed that I'd used my monthly usage allowance. WHAT?!!! So I tried to cancel. They wouldn't let me but insisted that I upgrade to their next plan. We were in the middle of our move so I did it just to give me a little more time to check out my internet options.

Please read all reviews before using HughesNet. The company is horrible, the service is not even worth mentioning. The customer service is overseas and no one speaks clear English. This company promises fast internet and it is worse than dial up 20 years ago. They will install, make false promises and then charge you $400 to cancel even if the service is not working.

We upgraded to Hughesnet Gen4. The service is awful - Every few days I have to restore tokens. There hasn't been any changes in our household, also they said we would have faster service but I haven't seen any changes. What a rip off.

I called HughesNet to see if they were cheaper than Comcast. I was immediately put on hold for 6 minutes. I hung up. I was then on my phone when an unknown number called a few times. I didn't answer. I got a voicemail from a customer service rep from HughesNet. He called again and I answered. He said "It's about time you answered! You called me first." I explained that I was at work and busy and that I would call him back. When I called him back he was very rude and arrogant. He gave me a price. I said "I was hoping it would be cheaper than Comcast." He immediately hung up on me. I don't need a follow up but I would like the Company know about this jerk! His name was ** and his direct number was **.

What a disappointment! You have to sign a 2 year contract and when you call to complain that your service doesn't it takes 30-60 minutes every time! They troubleshoot it reset the signal and you're good until the next day! WHAT A JOKE!!! And to get out of the contract you spend $300! I can’t believe what a rip off and lack of customer service. My daughter does online schooling because of medical problems and she can't even do her homework! The internet is SLOW! The service is horrible and very expensive!

We were tired of paying through the nose for cable and getting nothing but reruns and infomercials. So we called this company. The deal at the beginning was both promised by the installer and the headquarters office was unlimited for around 75.00 per month. Well, not anymore than 2 months into the plan and we are informed it's not unlimited [unless] you watch your choice of movie company's [netflix], [hula] that it is only unlimited between the hours of 12 am to 6 am, and for two weeks we have not even had a tv - just phones but went through over 10 gigs of use.. we call and get no answers, just more lies and how it's something we are doing, and most the time the person on the other end cant even speak English clear enough to make it through a single call.

We are unable to get cable or DSL and ended up signing up for HughesNet. When signing up the associate guaranteed me that it would be a fast enough service for me to be able to use remote desktop and stream netflix however this is far from the case. Using Remote Desktop is basically impossible. The amount of latency you experience leaves you with about a 10-20 second delay in any clicks and mouse movements. We bought a new router and even would plug in directly to a LAN connection and it would not improve the connection speed. I called to speak with their customer support and they explained to me that 2mb up is an appropriate connection speed but I could upgrade my service to their highest package and that would make a different... Of course it did not. When calling to cancel the service after a full year of trying to make it work they are demanding a 250.00 disconnect fee. DO NOT waste your time w/ this service.

We returned home a little over a week ago and our power was off. After the electric was restarted I found that my Hughes Net Modem had failed. I called the company and was talking to a woman in the Philippines whom I could not understand. She said that they would send us a new modem but that it should arrive in 8 days and not longer than 45 days. I said I would pay for overnight shipment, but she told me the 8-45 days was the best she could do.

We have had Hughes Net for quite a while, around 2 years. We have been quite content, although at times I wished that I could get better internet. I now realize what I had was good enough. My internet started to act strange around 4 months ago, shortly after winter break. The speeds dropped from 5 mbps to around only 0.10 mbps. This has persisted since then, occasionally getting better, however, usually only at night. I'm told that this is because more people are on during the day. However, I don't see how this should affect a satellite with a capacity of almost 5x the amount of people that Hughes Net currently have a contract with. This just utterly makes me angry.

This was, by far, the worst internet experience I have had, since dial up service, years ago. If I was blessed enough to have internet at all, it was so slow that I could get up, go do something else, and come back to the page still loading. I called, talked to the forum support and nothing was happening. The installation guy couldn't even do anything. They don't check to ensure you have working internet, when they leave and only say that you should probably upgrade. I tried that. Nothing happened at all. I would have internet for 2 hours, if I was lucky. One cloud goes overhead and it's gone. I was talked into this by DirecTV as a package, since I had problems with price changes with another monopoly cable company on their package deals. I asked every question, concerning the speed and dependability of Hughes, and was told it was even better than what can come from the cable companies. Nothing was true.

Had to go with this service due to where I live. Was told it would be 71.00 a mth. I decided to cancel and the guy offered me a deal of 49.99 for 12 MTHS. I decided to take deal but they would never come out to install. Everyday the truck is broken and after reading reviews I think I dodged a bullet. Terrible customer service.

DON'T subscribe to HughesNet Satellite internet service. Poor technical service and customer service. We placed three service calls. Scheduled and stayed home. Service tech was a no show on all three scheduled service calls. Two Saturday and one Friday. HughesNet customer service said the tech showed up and no one was home. We contacted the installation and service tech subcontractor and they had no record of a service call for our address. We discontinued our service. HughesNet charged us a cancellation fee and sent a box to send their equipment back. Just called UPS to pick up the equipment and they wanted to charge me to pick it up.

HughesNet defaulted on the contract by not providing the service they agreed to provide. The internet speed was poor and taking up to 5 to 15 minutes to connect. I made multiple attempts over four months for them to send out a technician to view and would not send anyone out. Since I was forced to terminate the service early, they continue to harass me after two years of termination for the early termination fee of $325. I need help to close this out. I refuse to pay the early termination fee.

I phoned Hughesnet to place a new order for internet service. While the customer service person was pleasant, he was obviously new and not well trained. The "party" atmosphere in the background was unbelievably loud and extremely unprofessional. Prior to setting up my account, they ran a credit check. I was told I did not get approved. I have had an excellent credit score for 30 years. A manager ran my credit again and it also came back as too low. Over 200 points below my FICO credit score. Obviously I was upset so spent time and money to find out what was happening. My credit score from three reporting companies came back as expected, in the excellent range. There was no unusual activity to arose concern. Hughesnet said they could not provide me with the letter I requested to explain the credit denial.

This service is completely fraudulent. They claim to be able to provide speeds to stream service such as Netflix and VUDU but can't complete one episode without wasting 15 mins or more buffering. The customer service over the phone is worse than Dish Network and I thought they wrote the book on horrific service. Instead of admitting that their service can not handle streaming they try to dangle a higher price service with more non-existent speed. I will be filing a complaint with the Better Business Bureau. That may not be the end all of the issues but I will do all I can to spread the word that Hughesnet is not only the worst internet company I have ever dealt with but I would go so far as to say they are they worst of the business.

The worst internet I've ever had on top of billing me 340.00 for early termination. This company is terrible.

We have had Hughes net for a couple of months and we have had nothing but problems. Half of the time we don't have service. When we do get service it is so slow you can't do anything. They said we could stream Netflix. They didn't say it would take literally 3 hours to watch 30 minutes cause of it being so slow or having to search for a signal. I would not recommend Hughes net to anyone.

These people took money out of my account when my bill was paid in full. No notification. When asked to talk to a supervisor I got the runaround and they told me it was for sales tax from my first bill.

I should have read the reviews before going with HughesNet. They assured me my speed would be so much faster than AT&T so I switched. It is faster for the first day of the billing cycle and then you are out of Internet time and can't use it for anything. We haven't even been able to watch a movie or download anything from the wifi. It's ridiculous and we are stuck in a contract with them for 20 more months. I hope time goes by fast so I can cancel.

I have been a Hughes customer since last August. Every month I complain about my internet. They say I'm using 10gb in less than 4 days every month. Last week it renews my data on the 6th of the month. Anyway last week when it renewed I was in the hospital for a heart attack. Stayed 4 days. No one in my home those days. And it's only my husband I. And they said it was using 350 mb every hour!!! I have begged, threatened and they will not send anyone to see what the problem is unless I pay 150.00. Please someone help me!!!!

We signed up with HughesNet when we were told our new house had limited options for internet. We used the service for only a few months and it was awful. We never had a connection. So, when I called to cancel they said I had to pay an early termination fee of $250. I don't agree with having to pay a cancellation fee when the service was crappy and we could never use it. They sent a box to return the equipment... We packaged the modem in the box and sent it back as instructed and paid our final bill in March 2015. Now it is May 12, 2015 and we are seeing a pending charge of $212 to our bank account. So I called HughesNet to tell them this was a mistake as we cancelled service and paid our final bill (the early cancellation fee) months ago. They proceeded to tell me that the charge was being assessed for failure to return equipment.

We moved and I did not have my Hughesnet disconnect prior to moving, once we moved I called and had the account disconnected. I was unaware that we needed to get something off the receiver prior to moving so I was charged extra for this piece. $213.50. When I called there was nothing they could do to refund my money even though I am unable to go and get that piece of equipment - ripoff.

Unfortunately this is the only service available where I live. I was dealing with the old system, but kept getting pestered to upgrade to Gen4, so I finally did. But how is it an upgrade? Before my bandwidth replenished itself every 24 hours, now it is only once a month. If I do nothing but browse and check my email the bandwidth is gone in less than two weeks, and then the system is slower than dial-up used to be, I kid you not. The only way to get back to normal is to buy tokens, which ran out in a couple of days. I generally try to find something good in all things, but Gen4 is not one of them. It is a rip-off.

Escape now! Don't do it! Slow service. Slower than a snail. Even their home page is **. And if you try to cancel they will charge you for your life. It's like making a deal with the devil. Worse company I've ever done business with. The only reason I went with them is because my neighborhood is new and no other companies serviced them. But had I known I would've been better off driving to a nearby Starbucks and using their wifi than to use this.

I was looking to get away from an internet company that didn't offer a fast speed service. Hesitant to go to cable and seeing I already have DirecTV I decided to go with Hughes Net. I called and they told me I would have 10 GB plus 50 GB as bonus data...Sounded great. Told them I had kids that used Netflix so I needed a service that would support Netflix. The agent said I would have no problems. So I set up an install date. The day came and the installer came. This is the first sign of bad service. The installer kept insisting on putting the huge dish on the side of my deck after I said I didn't want it on the side of my deck as I park next to the deck and it could get hit by the trailer. After this argument he finally put it where I wanted it.

Without a doubt, the slowest and least dependable service I have ever had. Not at all what they advertise as far as speed, and constantly timing out in the middle of a download or session. 0 to 5 stars, I rate Hughes Net an absolute 0. Do not get this service.

I had to move and I cancelled my service. While on the phone with their tech, I had him talk me through the items I would need to have returned to their company. He confirmed that the only two items I would need to take with me for return was the Modem and the small box next to it that plugs into the wall. I specifically asked about their satellite and I was told not to worry about the satellite - they didn't take those anymore. I took the items the tech and I had discussed and moved 12.5 hours away.

Was billed 200.00 after my 2 yr contract was up. After returning the equipment back to them I have a UPS confirmation packed was delivered. The whole experience with them was a very bad one. System was too slow, never worked right.

My problem has been my data usage. Starting a couple months ago, I noticed my usage was being used faster and faster and I wasn't doing anything different than before. I only have 5 months till the end of my contract. But I sure feel my data is being taken from them. I don't have a wireless connection so, they told me no one could hijack my data. So why has it gone from going month by month making it through, the month with a little left to running out of data in two weeks. I had to buy more data - spent 9$ then another 9$ a few days later, then finally additional 5$ to make it through the month. All this while using my computer, the same way all this past 1 3/4 years. I can't wait to cancel. I feel like I am being robbed, but I can't prove it.

Their sales rep failed to notify me that they would be conducting a hard credit inquiry. We are in the middle of purchasing a house and had they asked for my consent I would have declined and postponed the order until after closing. When I tried to resolve the issue with the company I got major run around between sales and pre-install. Instead of trying to address my concern, a number of staff tried to convince me that I was wrong and that it wasn't a hard credit inquiry and most of them were very condescending to me.

We stumbled onto HughesNet via DirecTV bundle. The agreement was that we will be charged $59.98 immediately. The first month we would receive $50.00 gift card which will be subtracted from our account. Therefore, our first bill would be $9.98 plus taxes. HughesNet charged $1.00 to my account without my permission! They also charged $108.58 instead of the $59.98 we agreed upon. I called and a someone was very helpful in resolving the issue (apparently the sales person mistakenly charged us connection fee). We agreed to have our account credited and we would not have to pay for two months. The internet service was worse than dial-up! We struggled to get on the internet all the time! We have called HughesNet almost every week since March 26!

Me and parents got upgraded gen 4 service, when installer installed the wrong name to the wrong house, HughesNet wouldn't allow anything to be changed. Since then I had my dad's service at my house and my service at dad's house, now I am wanting to cancel service at my house (yes it's in my dad's name thanks to the installer). Won't recommend them to anyone.

My first mistake... I didn't read reviews as we had no choice for service when we moved to a remote area. 2nd mistake... I signed a 2 year contract. We had to move after 5 months due to expense of utilities. Moved into our RV for 2 months to get ourselves back on track. Direct gave us a 6 month grace period, for free. Hughes charged us a little over $10 a month. Then we moved back into an apartment complex. Hughes satellite was not allowed to put up dish. I talked to many people on phone. They said the best they could do was give us a 50% discount for the buyout of contract and we only had to pay $155. For someone on fixed income, this is a hardship. Beware of Hughes Internet service!!!

This is the worse internet service ever. They overcharged our account and then tried to tack on a prorated charge. Besides that the service is super slow and not worth your money. Please use another service.

When I called with inquiries about switching to HughesNet I was told and sold a complete bucket of lies. After all has been installed there was no customer service. There is also no internet. We can't play games. Watch Netflix. Can't do anything and they do nothing. Do NOT go with this company if you want internet. Go with this company if you want frustration and to waste your money. They don't deliver what they tell you when you sign up. I shouldn't have to pay a fine to get out when I'm not getting the service that they sold me to get me to agree in the first place!

I got HughesNet because I owed money on a bill from the cable company and could not afford to pay it at the time. I was told I would get up to 10mb per sec. for the first *** amount of data then it would be throttled down to 1mb per sec. I can live with 1mb. However when I got throttled it went down to around 110kb per second. Just slightly better than dial up. I called and was told the salesman misquoted the actual speed. Needless to say I cancelled before my 30 day trial was over. Don't get this service. You don't get enough broadband to justify the large monthly fee. If you have a land phone line you're much better off with dial up or DSL.

Do not upgrade your service unless you plan to keep the service!! In fact... don't get their service at all!! I have been a customer for over 5 years and am having to move, therefore no longer need the service. I upgraded my service 1 year ago, and because of this, they are charging me $260.00 to cancel!! After over 5 years of using their service, they could not even consider waiving or at least minimizing the cancellation fee. Absolutely ridiculous! Additionally, they wanted me to take the equipment with me, wait for a box to come to my new address, and return the equipment to them or they would charge an additional $300.00. As if I don't have enough to move as it is!! I should have known from the shoddy installation that this company was going to be trouble. It has been. Almost $100.00 a month for slow internet... now they want an outrageous cancellation fee!! Beware!!

First their salespeople assured me I could use VPN, even though after I got the Hughesnet they told me it was spell out very clearly on their website that they are NOT VPN COMPATIBLE! Then I cancelled the service within the 30 days and returned the equipment! And then 2 months later they billed my debit card 212.20 for a service I never connected to! When I called they claimed I did not return the equipment. I had to call them and FIGHT literally to get them to review their tracking numbers, and was told "eventually" they will refund my money. However in the meantime my account is overdrafted! HOW DO THEY GET AWAY WITH THIS?

DON'T get HughesNet!!! We were forced into using HughesNet in the summer of 2014 as we were told by AT&T & DirecTV that HughesNet was the only slotted company in our rural area. No matter how many times we upgrade our service for more data it continues to shut down and run on dinosaur/dead speed about 5 days before the bill is due even if you don't use the internet as much on a given month. This forces you to purchase additional tokens to restore your service to a better speed. AT&T Broadband is faster but they would not allow us to have it through our AT&T Phone line because they slot out certain addresses. There should be a class action lawsuit against this company’s fraudulent services. They mounted the dish on the side of the deck because they said they couldn't put a pole in the ground. Also, in the beginning we were bound to a minimum 2 year contract. I believe they raised it on the last data increase offer.

This is the worst internet company I've ever experienced. Slow service or no service has been all I've gotten from Hughesnet, plus hours and hours on the phone with a home tech support service for which I had to pay extra. Now they say I cannot cancel my account without paying a $400 fee! This is what I get for letting a 21 year-old kid speed me along while I was trying to read the contract. I hope there is a class action suit against these crooks. They are just as bad as all the other corporate crooks.

OMFG I just cancelled my HughesNet service because the service was way too slow. I could only use one device at a time and when I streamed movies they stopped every few minutes. I was prodded into upgrading to more gigs which didn't change anything I cancelled within the first 30 days of service so I didn't have to pay a disconnection fee. The problem is they made me pay $250 to get the service and the technician charged me $90 dollars for a modem. When I cancelled I asked about a refund they are sending me $89. I asked the customer service person why only $89 and she put me on the longest hold I have ever experienced (I guess she was hoping I'd hang up) and when she comes back to the phone she tells me it's because I purchased the equipment.

I have recently relocated and my previous internet provider was not available in my new area. I am rural and expected to have internet thru satellite. I had HughesNet install their dish in my roof shingles and drill a hole thru my brick as they said it must go there! I have not once had service since day 1 even though I paid my $95 bill. The customer service is OF COURSE overseas and speaking to a NON accented person was not an option. The internet must be reset every 20 minutes or so to work for about 10 minutes. The oriental on the line let me know that even though service is not going to be provided, the $400 term fee would be charged. My credit is impeccable and this POS company would ruin that since I refuse to pay it. The service is bad! Do not use HughesNet even if it the only option. Data from a cell service would be better, even for a higher cost.

I had moved into country. Called, was told nothing about how plan worked. Told I could run three Rokus everyday for a month.... 2 days later, all data gone. Told to raise package, still wasn't told about limits. 2 days later, no data. Started complaining. Told me to use tokens, they would reimburse after problem was solved. Came back, admitted representatives mislead me and would be happy to cancel and waive rtf 400.00. "Waive a fee for your mistake," I stated, "how's that a favor?" Wanted reimbursement for equipment that I was talked to to purchasing. Finally after weeks back and forth, email came stating they would reimburse my original amount but I needed to call and cancel first. I said when reimbursement on card then I would call. 2 days later, lo and behold, they CREDITED my HUGHES account leaving me owing 2,156.00 for tokens. Have not been able to get any cooperation since.

My house was destroyed in a fire. These ppl were only concerned in termination fees. These ppl are heartless. I no longer needed this service due to my family loss and they continue to charge regardless having proof of our loss. I do not recommend their services to anyone. They are coming after my family without even negotiating with me.

We had Hughes Net in Wyoming. We moved back to Oklahoma and told them we no longer needed their service. We found out we were on a 2 year contract!? We have a travel trailer and decided to move our service to the town we work in. The man who came to install it couldn't install it. He reported it to Hughes Net and said there would not be an early termination fee. We sent back all of our equipment. I called to make sure they knew we couldn't have their service. They said we had to pay an early termination fee.

The sales person told us to buy phone along with the Internet so our fax machine could be used. She also told us Hughes was the only service available to our rural area. I have never felt so deceived. :( After installation (which is under investigation due to damaged property by installer) we are informed the Hughes doesn't offer fax. On top of that, upon canceling they refuse to refund us the activation fee! We are currently signing up with Comcast which is $30 a month cheaper. (blessing in disguise:)

I had to cancel services with Hughesnet because I am in the process of moving. When I got ready to cancel, here is what I experienced. Was told I had to return the transmitter located on the roof. At my age it is not feasible, so I had to hire someone to do this. If I would have known this, I would have never used this company. I asked them to ship me the boxes when I requested the service to be canceled on 4/8, I called again in 4/17 and was informed they could not send me any boxes until 5/7 because my account has been paid until this time. So, I asked for the address to ship their equipment to asap because they told me I would be charged $300 if the equipment was not returned. I am totally disappointed with Hughesnet and I would not recommend them to anyone. I agree with some of the comments written by other customers.

Ok... So as I type this I'm trying to keep my cool. DirecTV was advertising their high speed Internet as a great way to play online games. We were assured by the agents for DirecTV that this was true. We then entered a two year contract as if we had any other choice as they were the only ones who could get us Internet out here in the country 500 yards off the highway. That's what they call country around here anyway.

Upcharge after upcharge. No status updates. Slower than dial-up 10 years ago. Horrible customer service. Worst mistake I have ever made. Blind promises about fast internet. $75 a month for less than 1 GB download and megabits upload.

The worse service, less than dial up! Can't even open accounts to do my online banking. Can't speak to anyone that speaks English!!! Told I would be able to cancel auto pay, not after it starts! It doesn't work and will never work. Biggest mistake... a 400.00 dollar mistake. Canceling my service after 30 days!

After being in a "contract" with hughesnet for over 2 years. They want me to climb on the roof and retrieve their equipment!? What? Or pay $100 for them to come and get what they installed?! That is so laughable I just have to move on. They are the worst service provider I have ever used for my business. I would not recommend their service to anyone. The employees are not very knowledgeable and will continue to ask the same stupid questions and waste enough time until you either give up or cancel.

The runaround is all you'll get from customer service. The process to cancel was ridiculous and I literally paid for service that didn't work right from day one. The cancellation fee of $250 for something that was NEVER right is just ludicrous. I paid and now I'm leaving terrible reviews everywhere I can! Don't sign up with this company, you'll regret it.

I've had this crap since last year. I call for support, same this every time - boot the modem, let sit for 10 min. No solution just runaround. I tried to cancel and the person argued with me?? What kind of customer service is that. I'd go back to dial-up, it's faster. Hughes Net is destroying my business because it's so slow and I can't cancel until Dec. Do not ever use Hughes Net.

I subscribed to HughesNet about 4 months ago. Right after installation I called about slow speed and data loss. They fixed that situation and things were ok for a while. I started having slow service and excessive data use so I created an online ticket to complain about slow speed. I got an email stating that everything checked out on their end (imagine that) and they would need to do a more in-depth diagnostic check and someone would call me within 24 hours. Of course no one did and when the system quit working I had to call them for assistance. I told them about calls I previously made and the online ticket I created. Of course they couldn't answer to why they never contacted me and apologized over and over. We spent about an hour diagnosing the problem and we finally got on at a very slow speed. Of course the problem is with everything else not their equipment.

I have spent probably 3 or 4 hours on the phone over a week's period of time to work out problems with a change of ownership of my HughesNet system. I have been told things by one representative one thing and another on another call tells me something else. I was told that if I wanted to move my equipment 50 feet to a new home that if I allowed them to change my contract time from the 8 months that I had left to a one year contract that there would be no charge for the move. With that info, I went ahead and purchased the equipment.

If you are lucky enough to live in an area where you have a choice in internet providers, do not choose HughesNet. I could list the details of each instance in which I have come into contact with either incompetent or obnoxiously rude (or both) "customer service" representatives, but I've already wasted enough of my time on the phone with them today. On top of painfully slow internet, hidden fees, and completely unreasonable prices, their phone reps are just awful. Today, one of them actually yelled at me. Seriously? Not to mention the fact that anytime I call, the first person I reach is someone at a call center clearly in the Middle East, and I always have get transferred to a different person (who still can't help me) at least three times per call.

Misrepresentation of product and fees, unauthorized bank account withdrawals, undisclosed fees (until you get your first bill), uncooperative installers (my equipment is on my kitchen counter next to the stove), outright lies. From the initial encounter with the installer, to the monthly phone calls to the billing department, my dealings with HughesNet have been a nightmare.

I could go on and on about my Hughes Net service being awful but as you can see there are over 1,000 reviews already... this company should regulated by the FCC much better and in my opinion the worst service for internet service ever. I truly wonder how they are in business still.

I have had Hughesnet since 2012. I have never got anything close to 50% of the speeds advertised. Recently my download speeds are less than 1 Mbps and I pay for 10 Mbps. After over two hours on the phone with technical support over two days, the technician said that they don't care about download speeds, only "web response time". I don't fully understand the difference, but I do know that download speeds are what makes your surfing go faster or slower, not web response times.

I ordered HughesNet service. I said I would only get it if they could get me a Static IP address. I was assured they could. They took my info including my mastercard info and said wait for the installer to call you. 3 days later, they called, setup install. When installed, I asked for the Static IP address and was told it was not a static IP system. I called customer service and was told "NOT THEIR PROBLEM," call the sales dept. I did and was then told they do not sell a static IP system. I called back and was then told they did, and for $600 more, I could have it. After much back and forth, they finally agreed to install the correct system, wait for the installer to call you. Two weeks later, I am still waiting. I have put in AT&T and cancelled my mastercard!!

When I ordered service I was not told that I would have to pay for usage on top of my monthly payment. I paid for equipment up front and canceled service as soon as I was aware of the overage cost. This cancellation was within the first week of service. I was charged 459.00 for equipment and another 35.00 for the month. I was told if I return the equipment I would receive my equipment fee refund. It has taken over a month of calling and every time being told to call back a check on my refund in a few days. I finally got it done today I thought and was told I will only be refunded 200.00 because the other 250.09 was installation fee. When I ordered my service installation was free. I just like to know why it is 250.00 now. I am very frustrated with your customer service and the way this business is ripping off customers.

This is the worst customer service I have ever had the displeasure to deal with. It took me over an hour just to pay the bill over the phone.

I am more than unsatisfied with this internet service! They do not even deserve one star! I have been with this company for 4 months. My first customer complaint was called into the company before my first month was up. When signing up with Hughes Net they assured me that I could watch Netflix and that I would have plenty of hours for the whole month. They did not disclose that most of the hours for my data would be after the hours of 12 midnight when we are all asleep! We used all daytime data in a week! When I complained to the company, they gave us a free upgrade... Haaaa!!! Not free at all!!! Was charged from day one! We also asked for paper bill and not to do direct withdrawal!!!! Nope! Still being billed! I have never heard of more incompetence in any company in my life! I am not getting the service I was Promised, I have been lied to repeatedly by customer service. In my eyes this company has made this contract null and void in my eyes.

The service was horrible. We were told there would be a two to three second delay on pages already visited, and a ten second delay on new pages on the internet. Told this company representative and the installer I needed service to homeschool my two boys online. They sold me stating the above, only to deal with the SLOWEST INTERNET SERVICE EVER!! MINUTES TO DOWNLOAD, CONSTANTLY HAVING TO RESET THE MODEM AND RIDICULOUSLY EXPENSIVE.

Over a week ago, we realized that an move from our current location was to occur within a short time. I began calling utilities to make moving arrangements. I called HughesNet and was told that the move was FREE with no problems. I did not make arrangements at that time, as the new location had not been established.

After being referred to Hughes by DirecTV, I thought okay... The services must be good because DirecTV is great. After a few weeks I discovered how bad the service was! I mean the service was twice as bad as dial up...remember that... It made it extremely difficult to work from home because I couldn't open any of my emails without waiting 5 mins! We couldn't stream or do anything other than watch regular DTV. Heaven forbid we needed to check the Internet for something, it would have been faster for us to jump in the car and drive to our search!

Hughesnet will tell you that you can stream videos and music and they are perfect for all your online needs. What they don't tell you is the truth which is even on their highest plan of 20 gb a movie on netflix takes 5 gb so if you are streaming movies or games and you have kids with cell phones you will only have internet about 4 days. So for 4 days 1 movie a day you have great internet. They also don't tell you that your 50 bonus gigabytes they give you are only available between 2 and 8 am. So if you are up then you score internet. They are liars they take your money for a service you can only use about 4 days of the month so pick your days wisely.

We need to work from home, logged in to our jobs remotely. We went to Hughesnet to get better service than what we had with our then ISP. We explained this when we bought Hughesnet. But it turned out that Hughesnet's speed was slow and our connection to our jobs kept getting dropped. We called H's tech support many times and they did spend a lot of time with us, checked out / fixed things on our PCs and sold us a higher level of Hughesnet service. Finally after a year they told us that "Hughesnet is not compatible with VPNs". (VPN is when you connect into a private network - like remoting into our jobs). They asked us to try yet another upgrade - which we did, and it was just as bad - remote connection was dropped 4 times in less than an hour. And our speed was about 5 on download and .37 on upload despite being on the highest service level available. Oh, along the way we had to buy tokens too.

If you are getting this, I would not. The only time it ever works is when it needs to paid, but other than say good to everything. You cannot do anything besides sit and wait for it to finally work. Not worth anything! The worst internet ever.

I can't believe what just happened. I called AT&T who said I'd have to get internet through either HughesNet (which they recommended) or a local cable company as they didn't serve my area in Saratoga Springs, UT. Cool. I called HughesNet and immediately the lady on the other end wasn't too pleased when I asked if they were the only company out there and asked why that mattered. I told her I wasn't too comfortable knowing that there weren't any other options. She got a bit miffed at that and asked me if I wanted to proceed any further and I said that I was calling to shop around and to make sure they did cover my area. She didn't like that I already was looking at the website, apparently that's not okay when you talk to them.

I signed up with Hughes Net beginning of 2014. I had another satellite internet provider that was not satisfying. I lived in an area where there were no other options, but satellite internet. I called Hughes Net and discussed their services and thought I covered all my bases after my bad experience with the other company, but they left a few of the details out. I originally signed up for the 10g. Was not lasting a month. I had 10g with my other provider and it would last longer than Hughes Net. When I called to find out why I was reaching my "bandwidth" so soon, they said because 5 of that could only be used between 2am - 8am. Who's up at that time? So they offered me a 12 month special on 30g. Needless to say 15 of that could only be used during 2 - 8am, but at least now I could get through the 30 days.

I only gave it one star because I couldn't give it 0 stars. This service was bundled with our satellite service. Seemed good at first but before long it slowed and the price went up a lot. Dissatisfied.

After trying to work with this company and salvage a failing relationship this company charged for their satellite equipment that I asked that they remove from my home. They refuse to come get their equipment. I have spoke with **and ** who are supervisors with this company. The contact number for them is **. They do not return calls and refuse to take care of basic business. When I asked if they would send someone to remove their equipment from my home, I was told by both of them this is not their responsibility although this is a satellite that is on the roof of my home and my husband has a knee injury from his service in the military.

Hughes Net is a bunch of crooks. They lied to me and told me that I could have a one-year contract. I go and cancel my service after the one year and they told me that I had a two-year contract which is a bunch of crap so they ended up giving me the rest of the year for 49.99 and told me that I had unlimited service for high-speed streaming. Come to find out I did not have unlimited. I have 10 GB and the 10 GB were ran out after two days of use watching two movies. So if anybody is interested in Hughes Net do not get it. In the middle of writing this review I just got a phone call from Hughes Net trying to get me to go with that deal with them for $99 a month, which in turn is crap. After being which lied to so many times by this company I do not believe them. They are just trying to get more money out of people.

the workmen smelled like roadkill. The service is poor. Had to purchase AT&T hotspot to get service in my house. They want $125 for a service call. Really? From the comments, I'm surprised a class action has not developed.

I called in to set up and once I heard what final charge to my card would be that day I said "don't put it through just cancel it" and the girl "accidentally put it through" then put me to an automated system that did nothing for me and my acct was charged $170 when I didn't provide my perm to ever run my card. Very, very mad! I don't recommend them to anyone!

Ordered HughesNet around Feb/Mar of 2014, when I moved to Montana. I asked the man I talked to at customer service and the installer to send a written guide to my subscription. I have never received anything in writing. It was too slow to watch anything on the computer. I was walking to the Library to use their wireless. When my husband and son joined me, we were unable even to check our e-mail. We started trying to cancel at that point. We were told we would have to pay a large canceling fee. We moved farther out to the country and when the installer came out and we explained what we were experiencing he spent 2 hours on the phone trying to get our account cancelled. No Go. We have been told - we have never called to complain, we signed up for two years, we signed up for 1 year more after we moved. I called this morning and let them know to cancel. I ended up having to hang up on them, they just won't stop.

Pure lies. Promised lightning fast Internet service - haven't ever had anything but slow and totally unreliable service. We subscribed so we wouldn't have to use all our phone Internet data but guess what if we use wifi our Internet on our phones don't work at all. There was hidden charges we was not informed of and this has been a nightmare from day one. Totally unhappy. Just want this junk out of my house and I will not pay another dollar to these vampires for their junk!

I was relocating from DC to upstate NY which did not have an internet connection at the time. I saw the advertisement for Hughes Network Systems which advertised no contract and risk-free 30-day trial. I called and spoke to the sales person and explained that I was completing my Masters online as well as running an online business and need assurance that I would have no lag in my service or a data allotment. I was told that I had unlimited service and the monthly price was $39.99 per month with free installation. I set up an appointment for the following week. The day of the install the installation service was contracted out to another company affiliated with DirecTV. The installer requested where I would like the dish to be placed. I specified that I wanted it attached directly to the cement foundation as our house sits above ground which makes the first floor seem like the second.

Paying for high speed internet. Getting downloads of 50 mb per 3 to 4 hours. Extremely unsatisfied. Is not the router for wifi. Has the same effects with cable direct from modem to pc. Service that I am paying for is not being provided. Sad.

OMG... Don't ever, ever sign up for Hughesnet. This company should be investigated by the US government for ripping people off. Also, do not believe anything they tell you when they are trying to sign you up. What you think you are getting is not what you actually get. I have to use my phone for the internet because Hughesnet is so painfully slow.

Hughes Net was VERY SLOW. Last year they began to charge for data. I was never informed. I updated my email and my physical address with them over and over yet they still did not get it updated. I cancelled my Hughes Net service and they sent the equipment return box to the wrong address. I called and was put on hold for at least 15-20 minutes before I finally gave them the correct address, AGAIN. They still sent the box to the wrong address at least per their customer service. I was then told to send the equipment back myself and they would reimburse me. I was told to fax my receipt for the freight and given a toll number, so I was charged for that call, not once but twice. They did not get the fax.

When we moved in September of 2014 I called DirecTV to set up my television services. They offered "internet" services. I have never had a problem with DirecTV so I figured... why not? I was transferred to Hughes Net and they promised wonderful fast speed, but let me know this was not a internet for gamers. That was not an issue as no one in my home games. By the end of our first cycle our internet became non-existent. I called and I was informed I had used all of my data... I would need to purchase more data. I declined at the time and decided to keep trying. The following cycle was even shorter before I was out of data. Within 60 days I was fed up with their service and the slow internet. I called to cancel and was told it would be over $400 to cancel my service with them. If we have more than 2 things using our WiFi, the internet slows down to a pace of being useless. As soon as I am able I will be cancelling my service.

I have contacted Hughes multiple times regarding slow Internet access. I have spent countless hours on the phone running diagnostic tests, unplugging and rebooting the modem and still have slow internet speed. I have had my computer checked by Apple and replaced my router. Today I contacted Hughes and asked to speak to a supervisor. It took me 45 minutes to get a supervisor in customer service on the line. He could not help but transferred me to "Home Tech" where I ran into a very rude person who eventually hung up on me. I have called back to and asked to speak to another supervisor today. NO RESOLUTION to my problem again. I would never recommend Hughes, never! Buyer beware!

Attention anyone who would be looking into getting these services. I highly recommend you do without Internet or go with another provider. I had Hughes Net Internet services for about a year through DirecTV as their bundle deal. I recently moved and do not need their Internet. So I called to cancel, ended up having to speak to a "floor manager" **. Who was at the end of our conversation helpful. So I thought, he was supposed to charge me $105.00 as my cancellation fee in January. Got a confirmation number and they confirmed my services would be cancelled that day.

Call, call, call. Wait, wait, wait, wait. So I refused to pay any more money on something that doesn't work. Well now I owe 700.00 for equipment early cancellation and Hughes has never called about their equipment. They say my account is LOCK, and can't unlock. I just wanted it to work. So we could get a money tower for cell phones.

I was really amazed to see all the bad reviews. :( I think the internet Pkg. is great!!! I thought I would get around 12Megs and so I checked it the other day and it was 26Megs... I was pleasantly surprised. I have the Gen 4 and the Ultra Pkg. because I am a Graphic Designer and previously I had US Cellular internet - it was terrible, very slow and always having overages. So far I think HughesNet is great (on the first month), very fast and dependable!!!! I love the fact I have a large pkg now so I don't worry about going over now!!!!!!! The Installer was great also, was kind and was very informative and I felt very confident at choosing HughesNet as an Internet Provider after talking to him!!! If you are considering HughesNet, believe me, it's great!!!!!!

We upgraded our internet service this morning. I had the service man **, he was very efficient; he help me out, letting me know what kind of a program I was updating to, what will I get with the program. He was very helpful. We are very happy with our Hughes internet service. Thank you.

We were sold a promotional deal with a 30 day trial period. If we were unsatisfied, we could return the product within 30 days and only lose 40.00. Within a week we realized the product was not working. Customer service was fake and ineffective; installation was damaging and all product was returned within 14 days. That was over one year ago and we still are being billed and harassed. They pulled my credit hard without my permission; sent no verification in writing of what we purchased; fortunately my husband was there when they sold it to us over the phone very quickly. They have charged my credit card five times, threatened me every week end. There is this nasty woman that calls and threatens then they send their attorney goons to harass as well. There is no concrete address for any of them - it's all post office boxes in various states.

They give you a wireless router with no ssd code. How do they think you can use their product?

Happily writing this review from Exede Satellite Internet... If you're looking for the whole package, go to www.exede.com. The internet speed is better, the prices are more affordable, and the customer service is unbeatable. I cannot comment on the quality of hughesnet internet, as my service was never set up. What initially drove me away was the dishonesty I felt from their company. What kept me away was the facts. The long version is below, but ultimately I found Exede to be genuinely polite and helpful, cheaper, and with faster internet. Don't waste your time on Hughesnet.

In 2013 we moved from Minneapolis, Minnesota to rural East Texas. We were unfamiliar with the internet access but heard on the radio about HughesNet. When television was available we saw commercials about HughesNet Gen4. Since it was one of the few services available to us, we chose HughesNet Gen4 as our internet service provider. I am writing this on a Verizon phone since my internet is blocked. I say blocked because I can log-in to my router fine. The router connects to the HughesNet modem and through it to the internet. Traffic from my devices stop at the modem. The entire system has been taken down, all power removed and restarted. I can't connect to the internet even hardwired to the modem. Customer service runs through reset then sends new tokens and I connect again.

Seems they are the only game in town apart from a hot spot, so reluctantly am giving them a go. I started out with 5 GB + 5 GB at night after a week of use. I was going through it a bit quick so I upgraded it to 10 GB and 10 GB. First day I used quite a bit, 1.1 GB. Next day it was back at 100% which I did not understand. By evening I only have 40% left, I figured the status meter is having a meltdown, I will ask about it later. By later I only had a few percent left. The claim in 24 hours. I had used almost all of my 20 GB while I had not done anything different than before except use a bit less. I called and basically told my I must be streaming too much. I told them when I play any video it is on the lowest possible resolution and no auto plays. Next answer is you must have a virus. Still our fault.

Anyone know how to fix Hughes net? Big lie. I was called, selling me unlimited internet. All I get is speed so slow it won't even do a speed test. The site will not even download. Ebay is where I do most of my business but have to go somewhere else to connect. If a local company did this, someone would be in jail.

On February 2, 2015, I contacted Hughes Net for their satellite internet connection, purchasing the receiver, agreeing to have $449.97, taken from a debit card for payment. It was installed the next day. In receiving the bank's monthly statement there were additional charges from Hughes Net for $11.20, which I had not agreed to, or knew of until receiving the monthly banks statement. I haven't ever received an order number, or any statement from Hughes Net. I believe they use a neighbor's telephone number to open the account # **.

This company is like the mafia!! I can't explain how slow their service is... But what's worse is you will never have enough data ever to last a month. I have checked the data before going to bed and wake up in the morning more data is gone!! They never told me about taking the money out of my bank account automatically. The bill is different every single month and the worst of all is because of their incompetence as a service provider.

We moved to an area where the only available internet were Hughes Net and TISD. Our neighbors have very tall trees, so the tall mast we'd have to put on our house wasn't guaranteed to work. So we didn't go with TISD. I called Hughes Net in August 2014. Spoke to the nicest man. He said had had a great plan, 20 gigs; 10 gigs, with a bonus 10 gigs. That seemed reasonable for roughly $60/month and being satellite internet. Well, he failed to mention it was 10 gigs anytime, and 10 gigs between 2am-8am, when most humans are not up and using the internet. So basically, I payed $60/month for 10 gigs.

I moved to a very rural area with no internet service, so I had to get Hughes Net. I signed a 2-year commitment in March 2014. I had the service for 1 month when I had to move to a temporary rental, I called to find out my options. I was told that I could have service set up for free with the moving package. But if I set up service at the temporary location I would have to pay $150 to have it moved to the permanent location because I could only use the moving package once. So I opted to wait until I had the permanent location. I was told that they would change me to a 1-year commitment and put my account on hold for 1 month, but after that I would go back to being charged the monthly fee whether or not I was using the service.

We purchased HughesNet last month. BIG BIG BIG MISTAKE! Not only were we not informed of what the 5gs of data meant, we were told about how great the speed is (yeah if your a damn snail). I am an older person, and I am NOT tech savvy. I want to be able to get online and read the news, play a game now and then and email with family. IS THAT ASKING TOO DAMN MUCH??? I don't know about the rest of you, but have you ever had an internet provider who LIMITED the time you could be online??? I haven't, NEVER heard of such BS. I am really really angry at HughesNet. When I called their customer service, the little 20 something year old kid I was talking to kept telling me to go online and buy a "token" - what the hell is a token and why should I have to buy it. I am already paying for internet service!

I have limited choices when it come to high speed internet in my area, although I am in a suburb of Austin. I went with Hughes Net based on their bogus speed reports and based on the nonsense their sales reps said when I contacted them. They are terrible in all regards - speed, bandwidth (who knows where it is used even), and support really is terrible. The technology is just really lacking overall and satellite is not the way to go unless you absolutely have to. Never again! That is all I have to say.

I contacted HughesNet to inquire about Internet service to support Netflix on our family's TV. The salesmen told me that their service would work great for this and after being asked told me they would be supplying unlimited data. This was a lie. I am only able to watch 10 or twelve movies and my service stops and goes to roaming. They are now holding me to the contract.

The service we've received from Hughes Net has been extremely disappointing. When we first signed up, we were promised high speed internet by the sales person. Turns out their high speed internet isn't even available in our area. Our service didn't work at all when first installed, so we had to go through a lengthy server reset. Our internet is super slow, picture quality is terrible when attempting to stream movies, and they throttle your speed after 10 GB, making the connection so slow that it's impossible to use!! In order to get more data, you have to buy "tokens." Not really the "unlimited" internet access they advertise. It's twice as much as our cable internet service before we moved outside of town, and exponentially worse in quality and speed. If you have ANY other choice, use someone else!

We signed up in February with Hughes Net because we were promised our service would include high speed internet, phone and antivirus for one year for $70 a month. Seemed a good deal. Unfortunately, it was a bald face lie. We called to cancel the installation because we did not have a router which was required for wireless internet. The Hughes Net people came out anyway to install the service. We explained that we did not have a router, so they gave us one. They hooked up our internet and phone. They installed an unauthorized function on the computer called "One Step" which affected our printer's ability to print wirelessly. The internet and phone worked before the installers left.

My husband and I bought a house in an area that does not have cable or dedicated internet service. Our only options were through satellite service. When we made arrangements through DirectTV they suggested HughesNet since they have an affiliation with the company. I contacted HughesNet to set up service, I explained that we watch movies through Netflix as well as surfed the internet. I also told them I had DirectTV and was told by the tech at DTV, HughesNet would be an options for internet. The customer service tech that I spoke to at HughesNet explained that we would need Gen4 to accommodate the services we were looking for. The CSR took my credit card information and scheduled the installation.

Not since being on dial-up have I had an internet provider this slow. Then, to add to the nightmare, when you call customer service, because you need to verify the internet speed, they try to tell you how fast it is running. I would discourage you from getting this service unless you have NO OTHER OPTION!

Constant problems even after upgrading to their "ULTRA" package. We are unable to use our Amazon Firestick to watch movies because the service is too slow. We have bad satellite interruption. We requested our dish be moved from in front of our double gates to the roof of the house -- the company they had contact us wanted $275.00 to move the dish approximately 45 feet. The original installer wanted to mount the dish on the very front of our house (Deed Restricted Community) -- that doesn't work here.

Misrepresentation regarding level of service. I bought 60 gb of service only to learn later that 50 gb of the service was between hours of 2 AM and 8 AM. Who uses services during those hours???

This is my second experience with Hughes. Both were horrible experiences. Don't buy into the fact that Gen 4 is the same as Time Warner Internet or other mainstream DSL provider. It is not!! If you want Netflix or Amazon this is not a good plan. I thought maybe they has solved their data issues from my first experience from several years ago. What happens is that you go above what the data plan allows, which is minimal. It takes trying to stream one movie to take you above your maximum limit. They then slow the connection down to the point it is unusable and you have to call and buy more data and convince you to get a more expensive plan.

I applied for service through them because I live out in the country and it's either them or fidelity communications and they also suck. But anyways they told me I could not have service with them because of my credit and I'd have to put down $500 deposit, so I can get an UNsecured credit card from Capital One but not internet & Tv from HughesNet. And they still sending me offers every week to my home, but after reading all of your comments I guess I should be thankful I didn't get into a contract with them. So I am taking the time to thank all of you who have wrote your comments here.

I had Hughesnet for just under the 2 year contract. The speed was HORRIBLE. It took 45 min. at one point to load a page. When I called customer service, they said I would need to upgrade for a faster connection and in addition it would renew my contract. Never again!!

I got internet service through Hughes Net because it was the only provider in my area at the time. I began with them in Sept 2014 and complained from Sept until now. At first we weren't receiving enough bang for our buck. They only allow you a certain amount for the month, after which, they freeze your account until the cycle begins again. No matter what day in the month, if you've met their quota, you're out of luck. I called, and for the inconvenience, they upped my gb's.

I have had Hughes Net for 18 months and it is the most frustrating internet provider I have ever used! Their service is terrible. The bandwidth is very expensive for the amount you get and once you exceed this you might as well have a pigeon transferring data! I would NEVER recommend this provider to anyone for any reason. I have had DSL in the past and it is faster than Hughes Net!

I live in a rural area & only have satellite internet as an option, which I have never used previously. In November, I called this company & the rep told me there was no contract & would be billed a certain (low) amount each month. We discussed the address to send my bills, etc. This company automatically started deducting payments from my account that I used to set up services and my bill was never the amount that I was quoted. Not only was it not the quoted amount, It was higher & higher every month. I home school my child & can never get connected to the internet. Each time I called the company, I was told that everything looked fine on their end and that I was using too much data (hence the reason for the larger bill deductions).

I was referred to HughesNet by DirecTV under the impression that they would be great. Everything has gone down hill since we got the internet. We didn't get any internet signal at our house. I called and asked to cancel, they said it would be a 300 something dollar fee. My husband and I decided to wait it out. We both just came down on orders to relocate and figured we would give them another chance and see if we got better signal at our new duty station. Meanwhile, we are PAYING for service we aren't receiving, but HughesNet promised us they could install internet in our new location.

March 01 2015. This letter shall serve as a Notice of Dispute. I seek to have services provided to me by HughesNet cancelled. When I first signed up for your services in November 2015, I was asked by your customer service team what kind of activities do I normally do online so that HughesNet will set up the appropriate plan for me. The following day I call back to update my payment source information and I was assured that the updated information was in effect immediately and that any payment transactions will be charged to that new source. However a few days after I had incurred NSF charges from my bank as a result of HughesNet charging the wrong account.

I was shopping around for satellite internet as it is the only real option where I live besides through my cell phone provider. I'd just purchased a laptop and used a gb first time firing it up lol. So I go to call one of my friend (who doesn't know ANYTHING about her bills as her husband and mother-in-law pay them) but she said they were great. I called and JUST to shop around. I have ACR (automatic call recorder) app on my phone. My kids were going crazy, I have 4, all over 7 except my 2 year old. I was looking RIGHT at their website and since past experiences with hidden satellite TV fees I read the fine print. But a sales agent promised me the 2nd from lowest package with 10gb anytime and whatever off peak for 49.99 and I asked SEVERAL times if he was SURE that wasn't just the first 3 months like I saw on website.

First of all, there IS no service. You will not be able to download anything, check your bank statements, research anything at all or use any social media. Each time you call for tech support or customer service, you will spend HOURS and HOURS on the phone and the end result will be that they will recommend a more expensive package. Don't be tricked as their company does not actually provide service. Just some type of data plan that actually keeps your other devices from working!!!

I engaged with Hughes Network for Internet service when I bought my current home in August 2014. It was a last resort as my home is rural and cable is not available. After allowing the technicians in my home for several hours, many of which were spent trying to troubleshoot since the signal was inadequate, they left with the understanding that the install was not 100% satisfactory. I was on with technical support for over 90 minutes the day after they left trying to connect, and they finally agreed the issue was with the install or the equipment. The installer returned and attributed the issues to defective equipment (some component of the dish), but refused to switch out the dish unless Hughes approved it.

When I had Hughes Net installed the installer asked if I wanted roof or outside installation, he checked then and said it had to be roof and then proceeded to bolt it on with a power drill putting holes in the roof not on the edge as Dish had done. He did not have landlord approval to destroy the roof, I told him I was a renter. After installing, he told me it was for 2 yrs and gave me a sketchy contract with no length of contract on it other than installation code 13 plus I did not initial the spaces on the pre and post check lists or installation type and there is no price indicated on the contract. For a while my status meter kept using all my usage and forced me to buy tokens every day. The installer also did not tell me that there was limited data usage until after he installed the giant dish. False advertising ripoff.

First, they lie and low ball you an offer when you sign up. Then they include extra fees not disclosed when you first talk to them. Example: they don't tell you they are NOT like AT&T or Comcast - they only give you so many Gigabytes. Their customer service reps lie and they are very RUDE!!!! No technical service for wireless system, we have to reboot system - also very very SLOW!!! Oh and a 2 year commitment although I feel they have violated good business practices. No star rating because they don't deserve any stars but had to give 1 to enable publish button to work!!

My Hughes Net internet has gotten progressively slower so I tried to contact them. I contacted customer service because I couldn't get into my account online. I was on their online chat help for over 30 minutes and the agent ended the session without ever solving my problem. No warning, no notification, just ended the session. I contacted them again and the next agent solved my problem.

It has been a nightmare since we got their service - it took 2 weeks to get them out to us and since they were our only option, we had no choice. I am a student whose classes are solely online, so I had to take an extended break when we moved as it was. Their service that claims to be so fast is slower than dial-up and then we found out that we were paying for the phone service that the agent said was "free with internet", and when we cancelled it the other day because they lied - we were also charged an early termination fee. I called this morning and pretty much went off on them about this since we were not told about a fee when we called to cancel it. After 30 minutes of sitting on hold and telling them I would be contacting the Better Business Bureau, they suddenly decided to take the full balance of our bill off. It has yet to actually show this and we are still getting the message that they are unable to take the bill from our card.

This place is nothing but a scam!! Do not get this internet. They'll rip you off, they charge you for things they don't tell you about and they don't speak very good English! They should be investigated. Their equipment is garbage. Someone needs to do something about this company, they are crooks!

I have never written a review before, but I wanted to share that HughesNet is not for everyone.

We signed up for service 3 months ago as a part of the Direct TV bundle. Have called 3 times and each time was told we needed to spend more money to upgrade our plan. Last night called again and asked for more money. Informed we would have to pay 350.00 early term fee. They cannot produce forms that we signed to agree to this **.

Paying for 10 megs, can't even get anything but kilobytes even after moving to my roof. Now I have holes in my roof and still NOTHING!!! Been a year and a half of this crap.

I originally had DirecTV and was told I could only bundle with Hughesnet. I was told I was buying a gaming package but later when I called back I was told they don't have any such package. I have to call every month and sometimes it is 2 or 3 times because of interruptions. I was paying $81 and now my bill went to $91 out of the blue. To cancel service I have to pay $375 even though I have complained about false advertising and all the problems which I have to call about and use my phone minutes. Overall horrible horrible. I will never recommend to anyone and when I'm done will never use again even if they are the only one available.

Was told that, $49.99 would be the monthly fee when calling 1-888-837-8622 on October 17, 2014. Paid the initial fee of $59.98 with my American Express Credit Card. At that time, I did not authorize Auto Payment for this service. On November 20, 2014 HughesNet hit my American Express Credit for their Monthly Fee of $73.89. This was not authorized. So I filed a dispute with American Express. To make the $49.99 HughesNet Satellite Internet service work, you needed piece equipment at a purchase cost of $299.98. That fee came as a surprise via a rental fee of $9.99 per month.

Called to discontinue our service, man nice, said box would arrive in few days to ship dish back. No box arrived. Called back. Man hung up. Called next day, man said I had to wait until month was up. Payment was taken from account the day before I disconnected. Called next day, spoke with nice lady. Said money would be refunded, She confirmed we had not had service. I had to call at end of mo. with confirmation #. Called, spoke to man, said money would not be refunded. Box to arrive in 45 days. Still waiting. Do not deal with this Company. We are very dissatisfied!

I got Hughes Net back in November. Everything was working fine until January. We would somehow use 10 gigs in a day without even being on it. I thought that maybe my kids used it all but then I realized that we were in Florida when it used the gigs. I was beginning to think something was wrong...First, they lied about the activation fee, then they charge me without my confirmation, and now they're charging our data usage. It just reset at 12 AM, February 19th. I was the only person to use it and I watched 3 15-minute videos on YouTube. HOW DOES THAT USE UP 10 GIGABYTES?! Humongous scam. That's Hughes Net! It's literally slower than dial-up, and a useless piece of junk. I'd rather have dial-up than this garbage!

I had reluctantly gotten Hughesnet due to the rural area that I live in. The rep I had spoken to had told me that I would be getting 55gb of data a month for only $59.99 a month. To me that was a pretty good deal since I do a lot on the internet that requires a good amount of data. After only having it a week the service suddenly slowed to a dreadful crawl and disconnected all together. I called customer service to find out what was going on and found out that there was "weather issues in my area". The sky was clear with no clouds at all.

Our Hughes internet service became non-existent in December of 2014. We could not get on anything on our computers, we were without internet service. When I called customer service, they said our system checked out and we should have service. We did not. I had called about slow service prior to this and had the same answer. Also, the customer service reps did not speak good English and it was difficult to understand them. I called to cancel the service and was told there would be a and could get no resolution to the problems. So when we lost all service with no solution, I changed services.

I ordered this as a bundle with satellite and canceled before installation. Thank God. But they would not refund the 159.00 I paid up front. Take my advice - STAY AWAY. DO NOT GET HUGHES NET. They will take your money & never refund it, I feel like somebody has put a gun to my head & robbed me blind. I have talked to 3 reps & of course no dice. Please take my WARNING DO NOT I REPEAT DO NOT GET HUGHES NET.

I obtained Hughesnet satellite internet after I couldn't get a hard wired service in my location. When I signed up, they gave me an account that didn't provide me with enough data throughout the month. I found this out when my internet was throttled to the point that it was unusable. I called in on a technical issue, and found out that I either had to use, or buy, additional coins to unlock my service. I explained to Hughesnet that I didn't have time to call in coins on a monthly basis, and I just needed to bump up my data. I did this for about 4 consecutive months, with the same results. On numerous occasions, I explained that I was running a business and I needed a plan that would give me continuous service from day 1 to day 30 of the month. The final month of my service, I had service for 6 days, before the internet was throttled to the point of not being able to use it. I cancelled my service.

We just moved to Texas and were told (incorrectly) that the only internet service we could bundle with Direct TV in our neighborhood was HughesNet. I had never heard of them, but thought they must be OK. We are not gamers; we do not stream movies; we use internet primarily for e-mail, shopping, news gathering, and some youtube. Yet, we continued to run out of data about the middle of every month. We upgraded to the "pro" package, and still ran out of data. I got so tired of watching the "status meter" and wondering why we kept using up our data. I did not want to have to monitor every day our usage--especially since our internet needs are quite modest. Of course, we had plenty of "high-speed" internet from the hours of 2:00 am to 6:00 am. Sure--that's when I want to use the internet. In addition, the service was often slow. We had difficulty downloading youtubes.

I am a snowbird. I live 5 months in Wisconsin and 7 months in Arizona. Where I live in Wisconsin there is no cable service so to get internet I subscribe to HughesNet. I first subscribed to HughesNet in 2009. I was very unhappy with the service but it was all that was available so I put up with it. In 2013 instead of putting the service on vacation suspension, I cancelled it because a competitor had become available called Exede. When I returned to Wisconsin for the summer of 2014, having researched Exede and HughesNet, I found HughesNet had a new service Gen4 and while there were many complaints about both Exede and HughesNet performance on the internet, I concluded HughesNet was a better performer than Exede.

Worst company I have ever dealt with. When I went to return the equipment, I had to climb on the roof and retrieve it myself then send it back within 2 weeks or a 400 fine would be placed... 2 months later, 400 was charged to my account and they said didn't receive it. Luckily I still had the tracking number. Turns out it was in their warehouse the whole time. Said they would refund the money. Nope, they tried to put it as a credit to the account that I no longer had with them... These people just hope that you will forget about what's going on. Worst experience of my life.

After seeing a Hughes Net commercial, I thought this would be the perfect internet for us. When on the phone with the sales person, my first question was how well will their satellite work in bad weather, mainly snow? The sales person assured me that their system is different than DirecTV and snow would not affect our service. I made the appointment for them to come on Saturday.

I will skip the saga of getting HughesNet installed in October of 2014. The big issue is two-fold. The first issue being the incredibly awful connection. No consistency, slow, non-connecting. GRRRR. Then you add that to the inability to contact a human in 'Customer Care'. When you call the 'Customer Care' phone # 866-347-3292 it identifies you as a customer by the number you called on. It asks you to choose an option for help. If you are 'already a customer', you are told to call 866-347-3292. How stupid is that?! If you choose a different option (and I tried them all), you still get routed back to that number. Except if you want to 'become' a customer. At that point you get a human who, as he says is "just a sales person". He gave me a 'Customer Care' number to try. Can you guess what number that might be?

I added Hughes Net Services but never had a decent or legitimate connection. I continued to contact customer service and tech support to fix the problem but to no avail. I contacted customer service numerous times about my service and the lack thereof, but instead of fixing the problem, they just wanted to lower my bill. I moved 7 months ago but continued to pay each month for a service I did not use. Spoke to a representative on November 20th of 2014, she told me that my contract expired in January of 2015. Called today to cancel the service but the representative and the supervisor claimed that I have one more year of service which is a lie! Arguing with me about early termination fees for a service I never actually had or used. Always claimed that there were no notes of previous calls or complaints which is also a lie. I can't understand how this company is still in business.

Do not use HughesNet. WORSE COMPANY EVER. I signed up for Internet. Called multiple times - busy. Their service wouldn't work. Couldn't reply. Directv Xbox live wouldn't work and could not send email from my phone as I work from home. When I called and called their help was to send a technician out at my expense! I finally cancelled and they illegally charged my card claiming I had auto pay. I never once paid them. I paid directv online every month so once again DO NOT USE THIS COMPANY!

Hughes Network is by far the worst satellite system. You have to purchase tokens just to keep your data allowance once you use up very quickly. Once you use your data up it reverts back to kilobyte speed that you cant even by a modem for, then the service itself takes so long to load up that your actually using up more daily service. So consumers be very careful when you select service and ask questions before purchasing but do not get Hughes Network because it's a big rip-off.

Hughes was quick and helpful with a prompt installation. After that our internet speed was never faster than .5 mps. It virtually never worked from 08/14- 02/15. We started using our iPhone hotspot which is 5-7 mps. We called to cancel our service in December and they told us that the receiver wasn't working properly. Subsequently we scheduled a service tech for late December to fix it. They didn't show up and didn't call. We tried to contact them again and they are scheduled for January 7th. And didn't show didn't call. Eventually we moved houses and cancelled the service. They had the stones to charge a cancellation fee of $325.00 after no service the entire time. Their customer service is non existent. You can't call and reason with anyone because it takes forever to get a hold of customer service and when you do... Unintelligible oversea rep. Doing the right thing for the customer isn't a priority with this company.

The man that installed the dish was rude. Didn't explain anything and acted like I should give him a tip. It is too hard to login to my account. I don't know what a dss #. I don't want an e-mail. AND my Meter does not work... AND I should have been told at the beginning that my unused data would be lost... Would not recommend this service to anybody.

I live in a small rural town where internet services are minimal. Hughes Net was our only option to bring in internet and I have never been so disappointed. They sold their service as high speed and we had issues with slow service from day one. After numerous phone calls, we learn that they aren't high speed in our area and high speed internet in our town is not even offered and their response was, "Maybe in a year or two, we'll put in high speed." We were 100% misled from day one of entering our contract. I have no capability of even watching VOD or Netflix because their "service" cannot support such functions. They proudly tell me that I have unlimited use between 2 am and 8 am as if that should be consolation. I have a 5 GB a month and within a few days of the month, my service runs slowly and barely.

I would give this company a zero if I could. Their service doesn't work and they will not let you out of the contract. I sign up with them because I was told that was all I could get with DirecTV. We got no internet service with Hughes Network. They tell you one thing and do another. I appreciate excellent customer service and love to give anyone a compliment when they do a great job. THIS COMPANY IS HORRIBLE. BUYER BEWARE!!! READ THE SMALL PRINT AND DON'T DO BUSINESS WITH THE SHADY PEOPLE.

I have had this service for over 3 years and have not found 1 redeeming quality as of yet, service is spotty at best, and customer service is rude. Reps talk over you while you attempt to explain the issues, they are told to tell you that the fault is on your end while they are responsible for most issues. I upgraded to Gen4 after being told that it was a better service and was promised 99.9% up-time..... that was all a lie. I live in a rural area and have only this trash service or dial up which requires a phone line and would be about the same monthly cost so I have no real choice. If you have options, run away from this company and do not look back.

When we called to get internet the people on the phone were super nice saying we had 15gb of internet and another 15gb bonus! THAT'S A LIE!!! The other "bonus" 15gb is only for use between 2-8 am. Who's up on the internet at that time? If you're a night owl sure go ahead! Not only does it take forever to talk to someone and then it'll be a Chinese person who foreign person you can't even understand, but they are also very rude on the phone and put you on hold 50x before ever giving you any answers!!! They DO NOT VALUE YOU AS A CUSTOMER & they do not mind taking money out of your account before your bill is even due! Even when you call them and tell them that money was to feed your kids for the week and that you were paying it when it was due! They do not care one bit and they will not refund you at all! BUT THEY WILL CHARGE YOU over $1000 to cancel your account with them!

I have had internet service of one form or another for over 20 years and have NEVER experienced anything like Hughes Net in all that time. Honestly, as a university professor, when the internet was first invented bandwidth was wider than this. It should be criminal to charge $85 a month for internet service when the bandwidth drops to 17.5kb/sec after the first 10GB. To give some perspective, you can easily burn through 10GB in an hour on Yahoo! watching news clips and dealing with all the unwanted ads. 17.5kb/sec is 1/4 the speed of those old phone modems most people threw out in 1998! Hughes Net's latest scam? Gen 4! Same as above, but they let you have an additional 50GB of data at a reasonable speed IF you use it between 2am and 8am. That's right, the perfect gift for the troll in Mom's basement that prowls all night and sleeps all day.

They took money out of our account after we signed up for a trial period, they refused to acknowledge we did not ever use their services. Lost our information until they took us for 800.00. I would like to get our money back as well make it so no other individuals have to experience this.

Our company opened an account in 2012. We subsequently upgraded to a higher tier service. Hughesnet did not cancel the first account and proceeded to double bill us for more than 1 year. Despite dozens of calls to the company they did not cancel the account and required a fax confirmation of cancellation that was never mysteriously received by their cancellation department. 3 months after the first fax (a total of 27 faxes were sent) they cancelled the service. No refunds for more than $1000 in double billings. No calls back. Will never do business with them again.

I signed up with Hughes Network over a year ago. The guy that I talked to get started didn't tell me about all the fine print, for signing up with company. The service was absolutely the slowest service I've ever seen in my entire life. I couldn't even watch Netflix...it was so slow! Even just simple surfing the web, took forever! The customer service is very rude and could care less about any customers. I even tried their most expensive plan and it was the same speed. Needless to say I called customer service and begged them to let me out of my contract!! That was a joke. They told me that when i signed up, I was told about the fee to break the contract, which isn't true either. Please, if anyone reads this, this is my first bad review i've ever given any company!!! If I can stop one person from joining this terrible company I will be happy!

I switch from Dish to Hughes because Dish's Sales could not come down in price - she really screwed up and therefore lost my internet account. I went to Hughes because of their FALSE promises of lower prices, great service, etc. DONT BUY IT!! $49.00 REALLY means $74.43/Mo. Their service people are SO rude, from the beginning you do not want these people in your house. Their Billing people are worse. Image getting charges $5.00 IF YOU WANT A BILL!! You have to log onto THEIR indecipherable site to see a statement, they won't even send an email alert. It is so incredibly awful you would not believe it.

When you subscribe to Hughes net you are paying for a data plan allowance. Each month, my internet service would slow down to a crawl and I was told that it was because I had used all of my data allowance and had to buy more. I quit using Hughes net and signed up with Comcast in November. I didn't cancel my service because they told me I would have a huge early termination fee. Today, when I looked at my account, it shows that I have used all my data allowance this month, with 15 days left in the month. That is fraudulent as I have not used the service nor had the receiver plugged into a power source since November 2014.

I became an HughesNet user in November 2014. Since November I have been having problems streaming and connection with Directv On Demand. The technical support for Directv ran series of test and found that it was my HughesNet service.

HughesNet was referred to us by DirecTV. We were told that they worked 'hand in hand' with this internet co. so we ordered their service. The technician came and tore out our old system and replaced with their equipment. As he was LEAVING, he dropped the bomb "Now this is not Charter, so don't call me back out here because it is slow." We were then told that the only way to pay for their service was through a direct deduction from our bank account. Would not accept checks or payment in person -- we were never told this by anyone. We were never told that there was a CAP on our data usage per month (we'd never heard of a cap on services with Charter, had never exceeded one) which we, again, WERE NOT told of until after the equipment was installed and service begun. Matter of fact, these things were told to us AS THE TECHNICIAN WAS WALKING OUT THE DOOR, literally!

I have Gen 4 - up until 2 weeks ago I was able to access an iCloud application on my satellite service. I can no longer access it - after some tech guy performed a web acceleration at Hughes Net. After hours and hours on calls with techs and promises of escalated troubleshooting with NO RETURN CALLS BACK - I still can not access my iCloud program and they continue to blame my computer.

Hughes Net service simply doesn't work. Using the word slow to describe the speed of their service is a compliment, way below today internet speed communication standards, unreliable, poor customer service. Hughes net enters customers on a 2 yr contract without letting their customers know about it. If you try to cancel the service a 350.00$ termination fee is charge..

I called HughesNet for new internet service. I was told no contract & that the service would cover downloading of movies & all needs. We ran out in 10 days. They cap usage. I cancelled. Now they are charging me $400 for voiding contract which came via Internet message! We never received or agreed to contract.

Hughes Network is a poor excuse for an ethically operating company. They provide an expensive internet package and do everything they can to hide the fact that they only offer LIMITED internet usage. I went on their website again just to find if they disclose that their packages will only allow you a set amount of broadband usage and couldn't. The rates shown on the website do say that they are only valid for 3 months but the font is so small most people won't see it. Consumers need this information to make an informed decision because no one would use this service if they knew their limitations up front. You would be better off getting an unlimited mobile data plan and tethering it to your computer for internet access.

I signed up with Hughes Net after moving to a sparsely populated area because satellite was the only service available. This was in July 2011. In the beginning the server was slow but with patience I could access the web and read emails. After a couple of months it became more difficult to access the web etc. The whole internet experience became one big frustration. I started complaining to Hughes Net. They upped my service which extended my contractual commitment to them. Again the service worsened after the initial improvement. Finally my contract was over and I called to cancel. They talked me into trying Gen4 with much resistance on my part. Again the speed was faster in the initial months. Was I surprised?

System slower than dsl which is the only service available here. When I called them about it somehow they got better speed out of the system but slowed down again and have video of the speed difference between Hughes Net and DSL. The dsl system was three times faster. I still have to pay 370$ early termination charge.

Garbage service for 15 months now. I couldn't download a picture of a blank page using Hughes.net if my life depended on it. If somehow it managed to load a blank page, I would probably get a notice that I have used all of my allotted data. I seriously don't know how these people are still in business. I should have known something was up when the only way to get the service was to sign a two year contract. What can I say? I was desperate for an internet connection since I live in the woods. These folks should be ashamed to call themselves an ISP. If I could rate them with negative stars, it wouldn't be sufficient to describe my level of frustration. If you are thinking about getting their service, don't. You will be miserable. Save yourself the pain and jam a fork into the side of your head instead. It will be less painful.

I signed up in July of 2014. I have probably been able to stay on any length of time 10 times. I've tried and tried many times to tell them this and they just try to fix it which is not working but they charge me every week. Now they are trying to tell me after all this time, my PC is mis-configured. I even ending up buying a new PC at Christmas and I still can't get on. Right now I am on Netgear probably from my neighbor. I'm so sick of being on the phone hour after hour and nothing happens. I bought a bundle with Hughes Net and DirecTV. I have NEVER been able to connect to internet on DirecTV. I don't know what else to do.

The first of the year we bought Apple TV first mislead they told us to contact Hughesnet for wifi connection, which is all you need to run your internet and TV. Hughesnet confirmed that yes you can run the internet and TV all you need is a router, in which we bought. Tried many days in a row even had our daughter come up thinking we were missing a step to setting up our TV's. Called back Hughes and by the way they said you now need to get a TV provider, really. The internet is so slow!!! and they mislead us. We were installed after 2 tries by Total Com. (we had a bad experience bad with them) We now call back the hughes company to cancel everything due to being mislead, not even questioning the sales person that mislead us she cancelled the account and refunded $52 and change, but then wanted us to pay for the dish to get removed from the roof!!!! Not happening. After going back and forward hughes did pay for the removal.

I have had HughesNet for about 3 months now. When installed, I was told that the speed would be up to 7MBPS. However, the average speed I have had is barely above dial-up speed. Average is well under 1-00 KBPS. Another example of the false information supplied by this company. I find it problematic that a company can quote one speed and not even make an effort to meet minimum dial up speeds. Of course, they have a disclaimer that it is "up to 7MBPS." If you are going to quote a speed, at least make an effort to get near the speed and not provide a dial up connection when a high speed is paid for.

We get charged $80 a month and the wifi is terrible! I am a college student and need reliable service. It takes 30 minutes minimum to get to my college site. It takes 2 hours to watch 30 minutes of a video. When they were contacted they said it's because we were getting to the end of our data package. It's been this way since we got Hughes net.

Have called many times, same thing every time - reset the router, spend 2 hrs on phone running tests, they push some magical button and every thing works great for a couple of hrs. Then get charged when not even home and everything off. Had no service for a couple of weeks, which they said was our fault then finally send a tech out and the dish was not even lined up right. You would think that we would get a rebate but no they continue with their **. Hughes Net sucks. Can't wait to get rid of them. Dial up had better service 15 years ago!!!!!!

I live in a semi-dual area, consequently my internet choices are extremely limited. HughesNet appeared to be the best option overall, for speed, cost, etc. Initially I was charged a large amount for "free" service. I couldn't understand that then, nor could the customer service explain it other than I "was given free services for 3 months and it only costs $$". The customer service reps were rude, argumentative, unknowledgeable, gave false information and was actually threatening. The service was intermittent at best and always slow.

I write you here out of frustration, desperation, and anger too perhaps. My wife and I are seniors who have a small much needed on-line business to supplement my limited social security income. For many years, we have been customers of and depended on Hughes Net to provide our internet connectivity. For most of that time, we have been generally satisfied with doing so but a few months ago, that changed drastically.

My girlfriend and I had Hughes net satelite internet at our rural home. We learned that the data allowance is nowhere near good enough for average internet use. By that I mean, surfing the web, youtube, etc, in the evening for 30 min or so. It lasted half the billing cycle then we were left with slow, frustrating internet. She called to cancel and they talked her into upgrading to the next level of internet service, and another trial period. Once again, we quickly learned it was not up to par. So at the end of that trial she called to cancel, they tried to persuade her once again, and she said, "No, we're done." She did this before the trial period ended so there should have been no early termination fee. A few days later, a $386.00 dollar charge showed up in her bank account. She called the "hard to understand" customer service center, and they said they would refund her the money and it was their mistake. Although, it would be 1-7 business days, of course.

We signed up for Hughes Net in October of 2014 after some issues with Northland Cable. We were told the speed and service would be excellent and much better than any land line available. They installed our very own dish and system on 10-21-2014 and we were told we needed to provide our own Wireless router or rent/purchase one from Hughes Net.

I live in an area with few internet options. HughesNet seemed to be a good choice, however, when the "tech's" came out to hook me up, I should have canceled. I don't know about other areas, but in my area, they are totally unprofessional. Two kids, in plain clothes, using their own personal car. I felt like I was receiving stolen property. Then I find out that they are charging me for 20 gig but I'm only allowed to use 10. The other 10 is reserved for use between the hours of 2 am and 8 am for downloads. Totally ridiculous. The only device that can be programmed to download updates is a home computer.

I had made up my mind and decided to not get HughesNet Satellite internet based on the nasty and concerning reviews that are posted online. I got a call from a HughesNet sales person and after I told him why I didn't want it and I let him know about the reviews online. He asked me to back online and see if I could what plan those people had. After a long time of reading all sorts of bad reviews I found that most of the people were talking about the Gen 3 service. How you can tell is Gen 3 is the only system where 10 Or 20 GB are available to you in a month.

They bill you for extras you did not ask for. When I called to downgrade cause I never did upgrade but apparently you did, they still charged me and said I upgraded. Even after I downgraded I still seemingly upgraded! Then I canceled service. I was billed for next month and a cancellation fee of 374 when in fact I was still very much in the trial period and they told me I wouldn't be charged but few hours later there are the 2 charges. This company will steal your money - don't get them.

When we first got DirecTV, we were told we could only bundle with Hughes.net so I was steered that way without thinking I could get a better deal individually. I underestimated my data usage dramatically, because we wanted Netflix and I wanted to surf the Internet but I told the rep I would be reading on the net, and not streaming any video. I didn't get that Netflix was over the internet and thus would use my data allowance.

Constant and habitual problems with signal and digital strength. Service interruptions and slow speed and slow up and now loads. Paying for their best $100 a month service and we are dumping it. The new advertised service that's said to allow better service is a joke. You call for tech help and you're talking with another barely English speaking person that has no idea.

I signed up for Hughes Net satellite internet service under the assumption I would be able to make internet phone calls. The customer service representative I originally talked with said I would be able to make phone calls and they state it on their website **: "What are high-bandwidth applications? High-bandwidth applications are all the media-rich activities you love to do online: play videos, make online phone calls, share pictures, and listen to music."

I was paying $49 a month and now get charged $63 a month. Never said a thing about extra charge for equipment of $11 per month. I asked if I would be paying $49/mo when I signed up. The answer was yes. I went on auto pay only to discover this charge in the second month. If I would have known of this charge, I would have avoided HughesNet, being retired and on a fix income. I will be looking for an honest provider in the future... Big Company, Big Scam.

I signed up with Hughes Net about two weeks ago. When I called the rep told me that they have a special going that was 55gb for only 59.99, the first month free and 49.99 for three months after that. It sounded good so I signed up, after about a week or two my service starts to slow down and most times not connecting to the Internet. I decided to call thinking maybe the weather had something to do with it. When I called I was told yes I do have 55gb but 5gb for the month and the other 50gb was free to use from 2 am to 8 am.

Signed up for Gen4 in December. Knew about the installation costs but nowhere in their information OR on-line sign-up was there any notification of the cost if purchasing the equipment as to leasing it. Received my bill in the amount of $469.71. Cost of installation: $199.99. Cost of equipment purchase $199.99. What new equipment did I receive? A new arm to the satellite dish and box. Call HughesNet and what a cluster muck. Their standard refrain was "You signed"..... "You agreed." No love from the first person at HughesNet and when I asked to speak to her supervisor I was told that her supervisor will tell me the same thing she just did. So contacted them again. This time I was told I qualified for a $100 rebate.

We have had Hughes Internet at our lake house for close to a year, and most of the time it doesn't work and if it works, it's VERY slow. We called customer service and of course was on hold for a long time before we mysteriously getting disconnected every time we told them we had a problem with the service. And it only got worse when we decided to cancel the service. When they realized we had made up our mind and they could not talk us into keeping the service, they started to threaten with all kind of extra charges and that we have to return all their equipment, and then it would take 45 days to close the account. To make a long story short, don't use Hughes Network for anything (life is too short). We have experienced bad customer service before (I'm sure most of us have), but this tops them all. I'm happy to pay the $300.00-$400.00 penalty, they are threatening me with, just to get them out of my life.