HughesNet Reviews

Your commercials ever ties high speed Internet. I feel like I have dial-up Internet. Very unsatisfied with the speed of uploading pages.

I can't rate my service with Hughes Net as most of the time I am waiting for that service. We work from home and are constantly being dropped from internet or waiting for network. Paying a lot of money for very poor service. Customer service people on the most part are trying to help but they can only do so much. Can not wait until my contract is up because I will not continue with this below par service. Can I now get out of this contract early as your service did not live up to the service guaranteed? What you consider average service is no more than a rock and chisel.

I am very dissatisfied with the speed and the ability of HughesNet to access the internet. I also cannot use my TV streaming box as HughesNet will not authenticate it. I am wondering if I need to up my service to a higher speed, if available in my area. Not too happy... was told it would be fast, but it is anything but fast.

We would like to disconnect. It is useless! My husband called to speak to someone and they said “Everything is working perfect." Well maybe on your end but not ours.

This order was canceled in a timely manner on 10/7/17 according to our phone agreement without a termination fee. Now I am being pursued by a collection agency for 'failure to return the equipment". This is bogus because I'm enclosing proof of return.

I am disappointed on the speed, I had asked for the highest speed available. I don’t think it is, I lose connection all of the time, or get a cannot find the server. I guess when it’s all that’s available you get what they want you to have. Just tried to submit and I lost connection...

Help with billing - She was a wonderful, accurate and helpful individual. I really didn't understand and she helped me with every question I had in a timely and professional manner. Because of her, if I had the opportunity, I would recommend Hughes Net to others.

Our second installer was extremely professional and knowledgeable. His first name was John and was from the Brandon MS. Area. His guidance in where to put the satellite has given us great reception when we have been there to use it. We are currently renovating so we aren’t there every day, so what I can attest to is for a small amount of time. However, in that time I have no complaints!

Service is TERRIBLE. I am disappointed with the service and not to mention you took more money from my account than agreed upon. Cannot even watch a simple movie. Buffering every 2 seconds sucks. Pictures will not load. Facebook will not load.

Very slow service. Lag time when FaceTiming people. Can’t stream movies nor download them. Not sure I’m keeping this service.

It's been two weeks since HughesNet has been installed. Along with internet support I also ordered voice support. Voice support is still not working. I have spent many hours on the phone with tech support to no avail. I recently attempted to install a third ATA module with no luck. I understand that the problem has been escalated. I have not heard back on that yet. I have not had phone service since the Hurricane and got tired of waiting for Mediacom to come back. I decided to go with Hughes support because I need a house phone.

Residence in rural area. I am mad at myself for not getting Hughes Net earlier. My neighbor has At&t, and shes always complaining about her service, Im about a month in and I couldnt be happier.

More than half the time when using WiFi the pages on the internet we are trying to visit time out so they do not usually open or take at least a minute and a half to open if they do at all. This is very slow poor quality WiFi, I don’t understand why you charge so much and I had to put an enormous satellite dish on my roof. Bottom line your service is garbage. I absolutely hate it.

Too many interruptions or delays in programs being viewed. The signal just seems to "freeze". Nothing is lost in what is being said, you just have to wait for it to "unfreeze". Is there a cause for this?

Hughes Net internet service is very slowly. Very disappointed. If I know is too slow I would never have the service.

I have tried to pay my 10.00 bill on account ** over the past 2 days. Your IVR asks to verify who I am then I am transferred to someone who asks the same thing... then terminal hold. You should connect those that want to pay their bill from the first encounter instead of wasting my time. Very low tech! I still have not been able to pay. If you wonder where your assets are, they are waiting on the phone.

Jamie is polite and efficient. Good job. I will recommend this service to friends and other neighbors. Thank you all very much.

Installation: Did not clean up after installation. Should have reminded me that the tv can be hooked to internet, since that was never an option before. Not sure the internet is working like it should, have to reboot 4 to 5 times each day.

Dissatisfied with service in just 4 days. Buffering, constantly. It was even more aggravating when I tried to suspend service and the agent threatened me with a $630.00 charge to suspend. Once I explained I could not live with the service as provided and I was contacting my lawyer and the BBB, he all of a sudden changed... That is not good business at all...

No reception. No speed. The person that installed the system did not test it at all parts of the house.

So far so good, no problem. Sometimes it has these pauses when I'm watching Netflix and I have to reenter the movie otherwise very good... the technician was really nice guy and the sales representative what pleasure to talk to.

The gentleman that came and installed my internet was amazing. He was kind, courteous, respectful, and efficient. I am just sorry that I dont remember his name. Kudos to a job well done.

When we spoke with the salesman, we told him we would have about 8 to 10 devices using the internet/wifi at our new home just as we did at the old one. He said it wouldn't be a problem. Fast forward 2 weeks, and our service hasn't worked. I use my hot spot on my cell phone to power my desktop and Roku. When we call to get "help," and I use the term loosely, it's never Hughesnet. It's because we have too many devices. Even after removing devices the connection is slow or nonexistent.

I was promised that I could stream my tv and my son could play his live games and neither of those two things could happen. Once I got the equipment installed and it didn't work, I got a hold of a young man that finally told me the truth. I was then transferred to cancellations and they wanted to charge me $400. I then spoke with a supervisor that said no, I was unable to use what I was promised and it was cancelled for free.

Very unhappy is an understatement. I have spent over 8 hours on the phone from day one. Not to mention replacing equipment and 2 service calls. Called again only to find out you closed my issue like it was fixed. What **!!! My issue still exists but you only want to force me to restart this whole testing procedure and if I don't you will not escalate my issue so I can get a credit. It is your way to just charge me for a service you are not providing. That is called FRAUD. HUGHESNET is the absolute worst company in the world. Your customer service us a disgrace.

Installed man was prompt and very nice. However, seem to be experiencing a lot of buffering... especially in the evening hours. Went with higher gb package, so didn't expect so much buffering. Have tried reducing from 1080p, which helped some.

We was happy with the service and the tech that came out. The time that it took to install the window that they gave was on time.

I had to call cause there was fraudulent activity on my old credit card, and Alan was fantastic at helping me. Thank you Alan. I did call the other day when it happened and left the information of the credit card on your automated service. I couldn't get a live person on the phone. Hopefully you all will fix your system. I like a live person like Alan. He was very professional about everything.

Gd guy fast, nice, great worker, show how to use it, set up nice, buried cables, hard worker, pleasant to be around.

I can only get access to internet via Satellite. I originally had Viasat / Exede and their equipment required rebooting almost daily. On cloudy days we would be without internet AND phone! I have had no issues with HughesNet. It works! The downside is that it IS expensive compared to cable.

What a great experience I had with your customer service representative in technical support. She walked me through everything and was so helpful and never gave up when I thought our service wouldn't get any better but lo and behold it did. Thank you so so much!

Fixed my problem with slow internet. Very helpful in solving my problem quickly. Tech was very courteous, knowledgeable, and polite. That’s all I really have to say about this situation. Thank you for the help.

Customer Service is polite, but they have yet to resolve any of my issues. It took me 4 days to watch a movie that was an hour and a half long. The constant buffering is infuriating especially when your data is at 98%! My contract ends in September, and I will never go back with this company. I'd rather have no internet than sign on with HughesNet. What an absolute waste of money. When trying to submit this post, I lost internet connection...point made. Let's try again...

The install guy did a horrible job running the wire on outside of house. Told him not to put the wire through the hole he did. I understand they wanted to get it done quickly and leave but when the customer has to redo everything the install guy did is a little bit ridiculous.

Someone canceled my account. You charged my credit card 340. And it took Me over my limit which cost me MORE. Then you didn’t credit it back. I said from now on send me a BILL. Can’t use credit card anymore. There is no way I’m using 10 g myself. There are phone numbers and IP addresses associated with Hughes Net that keep showing up on my stuff. ARIN is the hacker. I keep telling you this and others have to. If you can’t secure your own company why do I even want to use Hughes Net. My daughter and I share 10 g on our phone and we NEVER come close to using it all.

Rep was very kind and helpful. He took care of my issue quickly. I appreciate a respectful person. He was very knowledgeable about my billing issue. I will recommend Hughesnet to all my friends. Thank you,

Had a problem with downloading. The tech was very nice and helped me with fixing resolutions on my products.

Have not had it long enough to really know how I feel. I was told that they would take the old dish from Dish but he did not.

Daniel was very helpful in helping me get my problem resolved. He even called me back when we were disconnected.

You want accuracy to my response. That is all I wanted from you. I am 76 so you can't just come into my house and say its done and leave when our contract is over. Judy **

The tech was great. Very professional but also friendly. Did a great job in a short amount of time. He also wiped his feet before coming into my home. That I do appreciate. I recommend your service to someone at least once a week. Thank you for all of your care.

The technician did a great job serving my dish that was out of position from the wind. Several bolts were missing.

The speed is not any better than our last provider. The rest of the service is great. Will keep the as our internet.

I was told when I ordered that I would receive 25 mbs, I'm barely getting 2.0. I am going to call the BBB if you don't fix this by tomorrow.

The connection was made quickly and easily. They even hooked my phone up to the wifi. I would have given 5 stars except my phone reception has downgraded since then, and I cannot discover why. It is frustrating.

Only complaint is poor service sometimes and delay when changing from page to page, but still better than Verizon in my area. I appreciate this service that works pretty well in this extremely country town in NC.

You guys suck. When my contract is over not going to renew it and going to let all my family and friends know all about you guys.

Updated card info after being hacked. Maryann handled every thing quickly and professionally. Very knowledgeable. Very nice and helpful.

My customer service rep was very kind and very prompt but she also promised me 10 GB of extra data and I have not seen that on my account?!?

The tech expert installing was extremely knowledgeable. He had no business cards and I would like his name and phone number.

Down internet. Rep was Great Help, polite, doing all possible to solve problem. I'm very satisfied, Thank you! that says it all.

I like Hughesnet. They are so good! They meet your internet needs. I will tell my friends and family all about Hughesnet.

The loading of some sites are slow, also it does a lot of buffering. I also lose signal if I move around in my house.

I have the top package in my area, it's only good for about a week. Four people living in the house with their smartphones and laptops all using data so don't believe the hype. It's only fast for about a week. You've used all your data then you're slow. Very slow. Not worth the 150 dollars with phone option. I also have a booster bought from them to use throughout the house. Don't buy it. It's only good as long as the booster remains in line of sight of your router. Terrible getting signal through room walls with room walls aren't insulated, don't recommend. It's a money pit.

Lied to me. Delivery plans a joke and worst in the business. Consumers will discover your plans don’t meet the needs of any level user.

The service delivered is only about 15 percent of what was promised and contracted for. It is WORSE than what we had before. Maybe we should only pay 15 percent of the monthly charges?

The service has been slow since installation. I called customer service and the next day a service tech came and evaluated the problem and said that it wasn’t a problem with the equipment. Due to my location and the size of the house I would need to purchase 2 routers that would cost $300. When I signed up for the service I was told that it would be fast enough to do everything except gaming, now I can barely get pages to load.

The representative was very helpful and kind. I appreciated all that he did to help me with my issue. I wish all of the representatives that I speak to concerning my issues were as thorough as he was.

I’m beyond disappointed with my service. Even with only one person using the Internet, I can’t scroll Facebook without turning off WiFi and using cellular data. Absolutely ridiculous.

On Feb 2nd I spoke to Jay ** about an outage, after that he told me I could go from Gen 4 modem paying $65.59 a month to a Gen 5 modem for $59.95 plus tax a month, which would be a few cents difference per month. I was very careful taking notes so there was no misunderstanding and no surprises. My next bill was $80.12, fifteen dollars higher than I was told it would be. On Feb 21st I spoke to Serge **, then Claire ** who agreed to lower the monthly price to $65.12 for twelve months then price will go to $80. I do not appreciate being told I must have misunderstood when I was very careful with the details. Have been with HughesNet for years and have been satisfied but this was not a positive experience.

The internet service wasn’t as fast as I was told and one of your technicians put that dish on the roof of my house and I told him not to and I just put a new roof on my house. Now if I get somebody to take it down I have get it fixed because of the holes and no I’m not very happy so I no longer have your service.

I was told by the sales company that I had 30 days to cancel the service if it wasn’t working. I was told the same by the installer and the person I contacted the day after install. The following day I decided it was not working for me. This 4th person said there was no trial period so I would owe for 2 years if I canceled after only 2 days. I wrote a bad review and was contacted by two others. One put me in touch with another in the cancellation department. He waived the fees and a box will be sent on a specific date to return the boxes. Now, I feel this last person had the proper people skills for the company. If someone lives in an area where there are no landlines available, HughesNet can help.

Wire from satellite ran over rain gutter and looks like trash! The actual internet service is slow and spotty. I end up turning the WiFi off on my phone because it’s faster.

Extremely helpful in making sure we understood how the wifi works, speedy installation. Also removed old equipment for return to previous supplier.

Our modem/router from HughesNet came with the password **. We had your service installed at our rental house and did not have a computer with us to change the password prior to our first guests staying. We had to go through the embarrassment of telling our firsts guests THAT WiFi password before we could come back out and change it. Disappointed with this lack of professionalism and the vulgar/inappropriate password entered by Hughesnet. Also, we our guests have reported that the connection is slow. I would NEVER recommend Hughesnet to anyone. On a positive note, the install technician WAS professional and did a fine job.

WiFi speed is slow and was unable to use streaming movies and tv show. That was my main reason of getting the HughesNet service.

Payment arrangements - Very helpful and understanding. Able to help avoid disconnecting service. I’m on Social Security and it’s difficult to make payments by your date. My check comes 3rd Wednesday of month.

I am very happy with this service. It is nice to have strong and consistent internet service at an affordable price.

I still have no service, what else can I say. I have no internet. There is nothing else to write. If it is not working it just is not working.

Our internet keeps disconnecting and I have to keep rebooting it. Not very reliable or convenient. It states that it is connected but no internet.

I called because I was having trouble with my pictures not downloading in the evenings. The tech worked with me extensively with my service. He gave me tips & information that helps me a lot. I really appreciate his help and the time he took with me. My service was working great when I hung up. I am elderly and live alone and he was very patient in explaining information & how things work. Thank you.

Does not preform as I was told it would. Won’t work with my iPhones. Signal buffers when l try to watch movies. Don’t know what to do. Would like to get what I thought I was signing up and paying for. Had service less than two weeks. Hope this gets a response.

Setting up the new service location by phone and the actual site installation was simple, efficient, and completed as requested.

I had a very bad experience with two other tv providers. i.e. No response, very long wait times, insufficient communication, etc. I called HughesNet after a research online. I was amazed that my appointment was set up for two days after my call. The technician did an outstanding job. Not only did I get to watch the Super Bowl the same day installation was done. I love the programs and love the fact that my toddler granddaughter can watch her programs on her own tv.

VERY VERY DISSATISFIED. All my 2000+ friends/colleagues will know how poor QoS (Quality of Service ) you are providing. When you speak to the DISH Sales to order the Service they promise you everything. It's a shame how you treat your customers.

When the man installed the service he assured me I would have excellent WiFi reception! Not so!!! Many times callers could not hear me even hanging up because they thought I had hung up on them. Very frustrating when trying to do business.

Was sold a booster and never received. The installer sold me a booster for 138 dollars. A week later I had ViaSat come out. Nowhere could they find a so call booster. Even ViaSat said they should have showed it to me at least. But I don’t even know where the heck they supposedly put it. Called customer service. They told me it’s my problem and contact the installer. Awesome, like I know the installers number. Never again. Already in contact with my credit card company to fight this.

Until today, I'm Happy with the service, I suffer sometimes some service cuts, also very low signal. But I mostly suffer service problems when bad weather or strong wind are near or at Quebradillas zone.

INCOMPLETE SERVICE. My Joey voice remote still does not work yet you are billing me for full service, your salesman very carefully did not tell me that I would need two dishes on my house until it was too late to change my mind.

Way too slow and very expensive! The only option I had for my location. Extremely disappointed in this internet service!

It was to be hooked up in area where it could be direct wired to other units. The dish for the hopper was in wrong place. Needs to be off roof, roof repaired, drilled into house incorrectly, was a tube to go through. Hike in house needs to be filled where the cable was brought in.

The installation went good, but when I try to hook my smart TV up to the WiFi it won't connect... Not very happy, shouldn't have to research something that should happen automatically, wasn't a problem with Gen 3 but won't work with Gen 5.

Did not install wall plate with connector inside of home. The cable is run directly from dish to equipment inside of home. That is cheap and lazy. When I move the owner is stuck with a cable that cannot be removed if they don't want to use it. You should send someone to fix it.

Could never get service inside my home to work. Called customer service several times and we could not resolve the issue so I cancelled the service.

Why does it take so long to have my phone number “ported”!!!??? I was told 3 to 10 business days. Still paying for two services!!

Slower speeds than my parents right down the road and they have ViaSat. Was hoping to be able to at least have two phones connected to the internet at a time and it slows it down to a crawl. We were hoping to use Netflix but service is too slow to even let it load. Not happy with the speed of this at all.

When I signed with HughesNet, your ad said free installation. I took that to mean installed and working. Now, I am told I must spend $170+ to have someone come and do this for me. I am a senior and retired. Do not have this money. Service is doing me no good.

Operator was VERY HELPFUL! KNEW what to do, internet was on within an hour, great Service, operator was extremely helpful, was and efficient. Service operator (pleasant) was extremely helpful, knew what I wanted and how to do it. My internet had been suspended for several months. I NEED IT TO COME BACK ON, she did it and told me it would be back rated for fee, and it would start in an hour. She was Right, I need to thank her and HughesNet for being so helpful!!

They should be embarrassed to call this high speed let alone dependable, worst internet out there, don't let them fool you into a contract. Customer service sucks, and do not even think about trying to do anything important with this sub par internet, it's just awful!!!

Hughes Net has not given me the service that was expected. Hoping that solution Thomas gave me will help my terrible internet. Please don't tell me it's great service between 2AM-6AM. That is unrealistic for me.

Poor streaming to tv. Very patient and knowledgeable. He waited while we had difficulties connecting to the internet. Also taught me how to monitor my WiFi.

Total incompetence so dropped after misdiagnosed modem not transmitter. Waited two weeks w/o internet for modem. Not the problem. Sent back modem next week returned transmitter etc. Gave me hard time after I dropped them. Dec 2018 said I didn't return equipment. Called 5 times to straighten out I returned equipment. Finally confirmed. Said would close my account late Dec 2018. Now billed for non return of equipment. $134.06 Feb 2109. Now said they will refund back only $125! Ripped off. Put future stop payment via my bank. Absolutely hellish. Every time I called was given misinformation. Total incompetence. Internet not fast, if a cloud in the sky it failed. 100% better service now. Fast and customer service competent via landline. If you want pure crap go with HughesNet. Totally disgusted and ripped off!

I am in a 2 year contract, nearly over thank God. I pay $70+/mo for 25-30 megs of speed at 10 gigs of data, 50gigs between 2am and 6 am. It is now 2:20 am and my download speed is at 1 Meg, 1/30 of what they promise. After my data is used, I am supposed to get 178 kps download speed. I am lucky if I obtain dial-up speeds. For two years, I have been getting ripped off. Please do research before getting this service. IT IS HORRIBLE!!!!

Your tech explained just fine. My internet is still SLOW. Can't wait till my contract is up and I can go back to dial-up.

Service was on time. Lost internet service and phone service. Thanks to a very nice gentleman. He got my service back. Thank you very much!

We just recently switched over from Frontier/dish to Hughes Net and we have such poor reception now. I can’t even watch tv anymore. Please fix.

I recently had HughesNet installed in my home and I am very happy with my experience. The installer was fabulous, the equipment takes up no space at all and the service has been great!!! I will definitely tell my friends and family that HughesNet is way to go!! Thank you so much!!

The help I have received from technical support is very commendable. The representatives are knowledgeable, patient and respectful. I am most appreciative of the help they so graciously supply. Keep up the good work!

I couldn't barely understand the person on the phone. After multiple failed attempts to fix my modem you want 135 dollars to send a technician to fix it. The Internet sucks to begin with. It never works and is very slow. I feel I pay 85 dollars a month for internet maybe 15 working days out of the month. I am very dissatisfied and want out of my contract. I'm sick of paying for nothing and can't afford to pay for a tech.

Your advertisement is false. Could not understand agent at all. She couldn't talk English. This is bull. You can't even talk to somebody that you can understand. HughesNet Gen5 service is good but customer service is really really bad. Really unhappy.

Tech drove a long way to cover for a co worker who called in sick. He was great and it was VERY COLD out!! Explained everything well and it works!! Thanks!!

I have really enjoyed Hughes internet services. I live in the country it was very hard to get good connections out here. Now I move from site to site in a breeze. I would recommend Hughes net to friends and family.

I spoke with a gentleman by the name Vincent, and he was very pleasant to speak with, he was kind and concerned about my issues, he more than solved my problems, you have a wonderful employee!

Person who installed left a mess. Left old dish instead of taking it with them. Didn't connect cables to the basement joists.

Service is good for the package I have. May upgrade to higher package at a later date but very satisfied for what I ordered and would recommend to family and friends in search of internet service in rural area.

I was not notified the cost of your service would be higher after the contract period, and was upset when I was billed 20.00 more, and told the agent, if things did not change, I was shopping for a different supplier. She put me on hold, came back and said my bill would be dropped back to what it was prior to the added $20 and the $20.00 would be taken back off.

When I signed up for phone and internet service I was told my bill would always be the same. I was informed this morning that no longer applies. I will look to change my service; so disappointed.

The representative was extremely polite and professional. She had a pleasant demeanor while she solved my issue. I TOTALLY appreciated her phone etiquette. It was nice to interact with someone who was experienced.

The technician was very professional, very knowledgeable and courteous. He answered every question I had. He is a true professional to the profession.

The installing technician destroyed one of my retainer walls and didn't want to put the router where I wanted it even though the cable was already in place. That tells me you don't care about your customers and your service is extremely slow. The technician also left a sign in my yard without permission... not okay.

Signal is bad during the day. At night the Dugan is fair. Some stations are received a little better than other stations. Talk to Technician and he got the signal better than before for about 4 hours. Signal is unacceptable right NOW. Very very disappointed.

The service is so far great. The tech that came out could have helped me with some questions, but he was in a hurry to get to his next call. But he did drill a hole for me in order to pass some wires thru.

Everything takes too long to load or doesn’t work at all. Very dissatisfied with this internet service. Isn’t it interesting that I just tried to send this and it says lost connection. Trying to send this again.

My wife is Katie **. The internet is in her name. The internet is not as fast as we was told it was going to be. Our old internet was about the same speed.

Well it was simple... I made her laugh and she was extremely nice and had the answer at her fingertips. Most enjoyable time spent and in only a few minutes. New billing via checking, new due date, and a happy customer.

The gentleman who installed it was very nice and although it was late, dark and cold he went ahead and installed the system, made sure up and working. I’m very satisfied with it all.

Cancelled. I returned all you ask for and you turned me over to collection. I don't do business with dishonest people.

Today, it is snowing and the HughesNet service, does not work! No internet for Computer and no phone service. I do not have a Cellphone and if an Emergency ? I would be, out of luck and would be desperate. Now...I need to, develop another plan, as a cellphone or landline, for phone service, at this time. No notice or warning of this problem with weather, the snowing...causing, out of service, for both: Internet for Computer and Phone service. What do other, clients do when, Snow or the 'weather'...cuts off service?

Our wifi is slow and when trying to watch Prime or Netflix it is constantly stopping and starting. A 2 hour movie will take almost 3 hours or more to watch. It really gets annoying when it stops in the middle of an important happening scene.

The technician is knowledgeable of his job! He replaced the unit and got my internet going within one hour. He was kind and friendly; an asset to the company!

It started out when I called the number for support 1-866-347-3292. I WAS REDIRECTED to some service that wanted me to give quick surveys for free products. I`M HAVING INTERNET PROBLEMS. THE LAST THING I WANT TO DO IS A SURVEY. I call that number twice thinking I dialed wrong. ANYWAY I logged on to my account and tried to explain my problem through chat and was disconnected. I got a phone call right away from a service tech. Yay problem solved. I could not understand a word she was saying. I mentioned that to her, and she just continued on. There was some important information she was trying to tell me but I could not understand her. I`m going to try again today because I still have the same problem and from what I gathered it`s something I`m doing wrong.

Had their service for 6 months. Service was poor every month. 0.58 mbps consistently. Until you call in then they try and walk you through this whole reset process. Run the test and it all of the sudden runs at 35 mbps. Only to slow back down within 24 hrs. Called on this numerous times with the same result. Then found another internet provider and call in to cancel service only to find out 8 days later they direct drafted my account $340. Called into dispute the charge and they said they cannot reverse it because it's part of the contract. Also apart of the contract is minimum speed of 10 mbps (which is horrible) and that never happened. When I explained this to the supervisor she just kept saying, "Sorry. We already charged it." DO NOT USE THIS COMPANY!

Dan was very efficient, friendly and knowledgeable. Replaced our device, internet is working much faster. Explained the problems with the device and now it works great!

I had HughesNet installed in Kingman Arizona for 2 months before having it removed due to extremely poor performance. The send and receive speeds which were supposed to be 25 MHz were rarely higher than 2 MHz. HughesNet then proceeded to charge me $385 to remove their equipment and cancel their service. I now use a Verizon hotspot in my home for $20 a month which works wonderfully well.

Forgot password. The Tech was super nice and was very helpful to recover it as he was telling how to recover it. Very pleased with the help I had gotten.

Not happy with speed, the stopping and starting of service is not what I expected. Technician did not configure printer to new service nor did he notify me that this would need to be done, had to call for service to fix printing problem.

Pat came on the phone and I immediately knew she wanted to help. I am 74 and not real strong on computers. She worked and found a problem on her end -squared it away and was so very pleasant. She is a good representative of your company.

Your service department is awesome. Nice people. Eager to help. But the product I’m paying for, isn’t worth it. Can’t watch a movie with it stopping, have to swap over cell network to get anything done on my phone. Not happy with what I’m getting in return for my money.

My boyfriend is particular about our home and about skill with electronics. He was so pleased with our installer's consideration of our home and his knowledge. Great job and thank you.

Your TV add brags fast service. Not so, it’s the slowest I’ve ever had. When I went with Dish, the brochure said tv and internet for $89.99 a mo. Not so! No one told me I would have 2 of those big discs in the yard and that there would be separate billing. Now I’m stuck with this arrangement for 2 years? Bad business practice and I hope no one asks for a recommendation.

I logged in today with a question on paying my bill. Zoey ** was my rep and we did the chat option. She was extremely helpful, knowledgeable and polite. She answered all my questions, and made suggestions that were very helpful. She made a great impression on me, and I would be proud of have a team member of her caliber.

This new service is like dial up from years ago. Pages load slow and sometimes not at all. I want to switch back to the dish set up that I had before I allowed this change. How are we going to make this happen? I'm having problems in sending this to you right now!!!

I had a question about my bill and was giving an explanation I could understand. The agent was very knowledgeable. I was very satisfied.

I'm still having issues with losing signal. In the course of one show I've lost signal over 10 times, last night I dropped signal about every 10 to 15 seconds at different periods of time. If you cannot provide me with the service I was promised and paying for then I need to cancel and find a company that can.

Most nerve-racking 3 hours ever with IT people. 3 of them. Could not understand their accents, they were short with me. One would not give me her ID number or connect me with her supervisor. Based on my experience with HughesNet I will not get a response to this survey and will be looking for another provider this spring.

I'm paying more for Hughesnet than CenturyLink and getting less because my nephew can't game online. I didn't know that before I agreed to switch to Hughesnet. Not sure I want to stay with HughesNet.

I primarily got your service because you are partnered with Dish. On the phone I told your representative that the internet service needed to handle me being connected to my office network and suggested the service I have...unfortunately it is very slow to open any file I need to work on. Is this as good as it gets?

The phone signal is crisp and clear and the internet is fast. The technician was prompt, professional and thorough. There is no waiting for internet boot up since the system is always on and the signal is strong everywhere in the home. I easily transferred my old home phone# over to HughesNet and you even set up the prior service cancellation. Thank You.

Recently had my internet service with HughesNet upgraded when they helped me to diagnose that my current modem at that time was not operating properly. Customer service was very attentive and knowledgeable of my request. The technician who come to my home to install the newer style equipment was professional and courteous.

The speed for Hughes Net is better than what we had with a landline DSL. We are glad for the swap. Even with four users on the air at one time, it is very responsive and quick to load new searches.

We have not had any good service on our internet since the day we got it. We do not want to pay 88.00 a month if we can't get on our computers and do the stuff we need to do. We were told we had unlimited access and now you're saying we can only use so much a month...

I was skeptical after having had a bad experience with Verizon Wireless Internet. My cable bill keeps going up a few dollars every few months. I have satellite radio, satellite TV, and now I have satellite internet. I am so happy I could scream! Download speeds are normal and comparable to my cable co. which claimed a 4x faster speed. Data usage is so minimal even though I stream shows and videos a lot, usual internet browsing, etc. GO SATELLITE for your internet service! Trust HughesNet!

Very satisfied with the service provided. The technician was very helpful and professional. We may increase our plan size in the future, but it does the job and meets our expectations. Thank you for the support and service you provide.

I was planning to call today so he you go. Our download speed is far from what we were lead to believe we'd have. Hoping there is a fix. Thank you.

I was having financial issues and Hughes Net lowered my bill to help me. Thank you so much to the man that was nice and understanding. I will spread the word about how generous you were in my time of troubles. God bless you.

Contrary to all the bad hearsay we are very happy with our Hughes Net service! We are satisfied with our service!

No internet. Wonderful experience, the girl I had was very helpful and patient with me. Got me up and running in no time.

Service was very good. On time and very nice. Gen 5 seems faster. The wifi seems much better. Would recommend to friends and family.

The service is HORRIBLY slow...on a cloudy, or windy, or rainy day - can't get it to load at all...On a pretty day, still slow.

My installation experience was excellent. The technician was prompt, courteous, and could not have done a better job connecting me to the network. And that is when my experience happiness ended. My service, regardless of the 'speed' is slow. Watching videos is miserable and live feeds impossible. 'Buffering, buffering, buffering, 10 seconds of video, buffering, buffering, buffering. I am so very disappointed.