HughesNet Reviews

HughesNet rep. placed wrong ph. # in system when installed. Consequently, I could not get an ID or PW or access the system to correct the wrong info. Several customer service representative said they would enter my correct phone number but it never happened for over a year. I think the problem is now resolved.

I subscribe to WWE and tried to watch my pay per view live on my desktop which is connected wired by ethernet and could not watch, it buffered every 2 or three minutes. I have my iPad connected with wifi and it is so slow I don't even use it anymore. Even when I tried to submit this review, it said connection lost, try again. :(

The Internet works one day then the next it goes out with clear skies so there is no bad weather interfering with the satellite. I tried today resetting the modem and unplugging it over five times today and the Internet is still not back up.

I can’t watch a show without the internet buffering. It’s horrible service. I wouldn’t recommend it to anyone. Whenever it rains or the wind blows my connection buffers it’s not worth the money at all. I would never get this service again.

When I called and signed up for this service I was told there was NO hidden costs or charges but when I called to inquire about sending me a paper bill I was told there is a $5.00 extra monthly charge for this service which I was not informed of when I ask about it. This is the way I do business not having my credit card automatically charged. I was also told I would see a lot faster speed on my internet but I don't see where it is any faster than my DSL network. I am really kind of disappointed in HughesNet.

Spent 2hrs running diagnostic to find out 3 days later that the operator did not do process right and it never went to engineering. Started over and then had to wait like 5 days to hear from someone and they said problem was in operating system and they would adjust my bill by $30 dollars a month for next 6 mo, will see? Still don't know when it will be back up to speed.

When going to website it is slow. When viewing a video the incoming signal lags behind what is being viewed resulting in a jerky off and on movement of the video. However what does come in, when it does, is very clear and sharp.

I feel that I am paying for a premium service but I am not getting it. Very slow. Not much better than dial up. I put in a wi-fi booster and did not help. Very poor service. I thought Hughes would be much better than mine is.

Internet buffers constantly, loses signal constantly, when contacting Hughes Net about issues, they're not in Sync with their contractors therefore, neither operation is aware of what each other services are being provided for the CUSTOMERS! So the paying customer gets screwed! Not a good service. Not happy.

I have had telephone issues since day 1 with Hughes Net. I have had my sister in law call for me several times and still no issue was resolved. They want to charge me 125.00 to come look at it. I can't even afford the bill now, we lost everything in the campfire on Nov. 8th 2018. I pay way too much for a bad service now and I'm stuck with them for 20 more months. Not a happy customer at all here.

The service of the individual who came to install the service was good. I am not very happy with the speed of the internet. It is very slow and does not work well. The internet will not stream Hulu, even when it is right next to the modem. Also, on cell phones it will not load internet pages, etc.

I was unhappy with CenturyLink and hoping that this would solve the slow response of the internet, it’s slower yet. When streaming a video, it will buffer quite often. Much slower response than what I was use to. I have received a couple of request to complete a survey of the voice option. I still don’t have my phone number so I haven’t used the phones yet. I guess all and all, technology has a long way to go when it comes to internet service for rural areas. I will suffer through this for the 2 years but will be looking for another option at that time.

I do not have internet. I call and call tech support. No one seems to be able to help me. And even though I don't have internet. You still keep charging me. I don't, know why as a big company you should be able to fix my problem. You sure know how to take my money. I would like to know when this will be fixed.

My initial contact was with the greatest gal, Lucy **. She is so pleasant and helpful. Walked me through the entire process and helped making a decision on what PG best suited my needs. Thank you so very, very much.

The internet itself is just not good. The tech has been very helpful in explaining everything and making sure it is working properly. But on rainy days I am unable to watch Netflix or videos on my phone. I feel that it is too expensive for the quality.

I called HughesNet with a billing question. I spoke with a representative named "Sunshine" and she did not disappoint. She was very professional but easy to talk to. I explained my situation and she was able to correct it within just a few minutes. She also wanted to help with any other issues that I was having. I told her that I was having a few technical problems and she was also able to fix that. If only the world had a few more "Sunshines" in it!

The installer showed up when Scheduled and got us hooked up in good time. He was very pleasant to deal with and so far service of the satellite has been great, We have had no outages and lots of storms, I was pleasantly surprised. Thanks.

Was fine Having our house sides, needed to remove and re set the dish. All worked out fine. My only complaint with the whole DirecTV service is it is not as good as Dish in my opinion. Not enough of Channels I prefer on basic package and too expensive to upgrade and not watch 2/3 of what I would have to pay for.

I had to be on hold a long time and the connection was terrible. You need faster internet service... It sucks.... but person who assisted me was very nice, polite and helpful. Had a billing Issue due to my card change. I didn't know my acct number.. Issue was fixed quickly. I had to go online and register my account again. Thank you.

Very slow. Won't connect SES. It can't locate server. Broadband too narrow. Won't connect to phone. Can't stream movies even on lowest setting. Buffers every few minutes. Would like to get rid of this internet. It is useless to me. Made several complaints. They don't seem to solve issues.

Billing - I went from 62. a month then 72 and I called to find out why. The customer service was nice and no problem. The problem is the plan says 59 dollars but it should say +14.99 or pay 400. for equipment.

Victor immediately understood my circumstances, and I asked for a new bundle discount, and it was immediately addressed.... Great rep, good service.. Thanks! I'm a disabled senior citizen, and every dollar saved is meaningful. He recommended calling in 6 months for a renewal of the discount, and I hope it continues.

We got Hughes Net the other day and were so disappointed with the slow speed and service. We called 72 hours after the 1980s dish was installed near our home and was told we are stuck. There was no way to get out of the contract. The representative was from another country and refused to transfer us to a person in the U.S.. She said that we could either pay $400.00 to get out of the contact or stay with the very very slow internet speed. I would say stay away from Hughes if you can, They are not a reputable company.

Excellent help. Very knowledgable. Walk me to getting on the internet. Was very patient and very helpful. I lost suddenly while installing a printer. That was yesterday. I called and was advised that it was bad weather at the gateway. I called this morning and agent had me reset the modem. It worked.

HughesNet has surpassed my expectations. Starting with my initial call, I was assisted in a friendly and professional manner. They answered all my questions and provided additional information. They were able to provide exactly what my monthly bill would be including tax, which made me comfortable that there were no hidden fees. The individuals that did the installation arrived within the scheduled time. They worked quickly, efficiently and cleaned up after themselves. I would and have already recommended HughesNet to everyone.

Was told that it would be 25 mps minimum and up to 50mps. Was getting 14 mps, had to spend $200 to get the internet speed up to 24. I told the rep that I am a gamer and was assured that there would be no problems. Bad business practice.

Put service on vacation. Just got notice that you are going to charge me full fee. Representative could do nothing, billing system down and not available to him. Monies due to come out of my account on 19th of May. I will be extremely unhappy if that occurs.

It SUCKS!!!!! Every month I have a problem paying my bill online!! It says: "Attention: invalid address." Not true! Every month it's a damn song and dance! Representatives can NEVER rectify the situation-problem!! Confirming every month that Hughes Net has the proper home address! Like I tell representative EVERY month!! I would not get my statement if the address was incorrect! It's your system that is flawed!!!! So I will start mailing payment again!! I AM NOT HAPPY!!

It seems the speed of the internet is pretty slow and unresponsive for playing any game. Even games on the phone. Otherwise we are happy with the service. If there is a way to speed the service without paying more that would be great.

Hughes Net is the worst system ever. I'm a new customer that made a huge mistake. Stay away from this company!!! I call them every single night and tell them slow service and they try to sell me more. I accept and still ** service.

The Tech showed his badge at my front door. He replaced the modem and something on the dish. Internet would not come up and he worked to figure it out with no luck. Said the search engine was down. Last night I unplugged the modem for 10 sec. and plugged it back in. Lo and behold we had internet access. FYI, next tech should unplug the modem to reset it if they have this problem.

I was on phone two days jumping through hoops and then they sent someone out. But my internet is still really slow. No better than dialup. Was not this way before it went out. I really liked my service when I first got it. But like all the others once you get us on the books you don't care anymore.

When using my different devices such as my phone, laptop etc... the WiFi connection is very slow. I’ve used this in the bedroom, my den as well as my living room and the WiFi signal or rather connection is not strong.

A canceled credit card was on file as payment method. For the past 8 months, our credit card company had paid our HughesNet bill with our new card number, thus we were unaware of any problem. Because I was thoroughly confused by e-messages from HughesNet, I was unable to properly address this wrinkle on the phone, The HughesNet representative was patient, thorough, and completely professional. He even, at my request, called me back one hour later to allow me time to contact my husband and our credit card company. I am favorably impressed. Good job!

I’m with Hughes customers about 5 month. First they said is no contact. When I call cancel they said was contact 2 year 1400 hundred! That’s rip off. The internet not working well when is raining. 2 months later I call cancel. The lady on phone I can continue with the service! No contact and they can low payments down. My service phone and basic internet is 141.10 dollars a month. Not cheap! Please read carefully with this company. They charge you equipment monthly. Not like time Warner or Dish network.

Not even a week into service and boom trouble! Called and they came out, so called fixed it. NOT!! Called again. Ran all the test and an hour later Boom back to crap! Called to cancel before the 14 days were told we’d have to pay $400.00. More money for crap. I think not! Will not recommend to anyone!!!

The customer rep. was excellent. I stayed on the phone with him for nearly 2 hours. We couldn't resolve the problem. He arranged for a tech to come out today. He had to replace the thing on the dish that the cable screws into. Fixed now. 5 stars for the cust. rep.

Great guy, and so helpful. He made everything so easy to understand. I am very pleased with the whole experience. I cannot wait to get it installed. My current high speed internet is awful and so is the phone service. I would recommend this man to anyone that needs help. Thank you... Jim

My experience has been terrible with this company. I bundled with DirecTV. Internet was so bad I could not stream at all. Called two weeks ago and told them I was moving and cancelling service. Representative was very abrasive and said I still had a contract. DirecTV told me contract was up and they would send me a refund. HughesNet told me on May 1st boxes were being sent to return items. On May 16th I called Hughesnet as I didn't have boxes yet. Was on hold for over 25 minutes and finally was told account wouldn't be closed until May 21st and boxes would be sent on May 21st.

Internet is less than acceptable. Buffering continuously with tv for on demand and Netflix. Called multiple times to address problem... Still continued. Internet was slow on and laptops were very slow also. Downloading took a long time especially for pics and videos.

Thy did not disclose that each device needs to be logged off the WiFi or it will use your data. Now they want me to charge me 400 to cancel when I have nothing but slow internet from day 1. I have devices not even powered on and they are taking data. That’s a joke. Don’t sign up for this. If I had known all this upfront and the tech set up our computer phone and tablet saying it will all work great. And it never did. I cannot do my college homework on it from day 1. I call they say the connection is fine every time. Even though it ran so slow I couldn’t download or upload.

The gentleman that we spoke to was very rude and did not help us with our slow internet connection. He just said that we were too far away from the router even though I was 1 foot in front of the box for wireless connection. Also explained that the computer that is plugged in is also running very slow. Just said everything on his end seems to be running well. It wasn't until the end of the conversation that Google finally loaded. I will not renew my service!

I have had my internet for about one month and have not experienced any difficulties. From sales to installation everyone has been very professional. No interruptions in service in my rural address. The recommendation came from a family member who has had this service for several years and also has been very happy. Very Satisfied!!!

I called Hughes Net as I was having a connection problem with my internet service. The representative was very professional and was able to quickly solve my problem. He was very cordial and very helpful. A very pleasant experience indeed. Joe **

In good weather with Optimum dish placement, video is rebuffering every 5 words of dialog. Since Hulu and Netflix take 7 to 9 megabytes and Hughes said it would provide 25 megabytes, the service is way below any expected standard.

2 laptops ran perfect before HUGHES. Now all sorts of issues even Windows Defender won't download anymore? NEVER had these problems with Centurylink. I am very displeased right now. Been hooked up for 4-5 days and problems every time I am on. Your company should have better service than this. I am totally disgusted with HUGHES NETWORK so far!

It was good. Fellow was very helpful and kind. He answered all my questions. Hughes Net is ok but I don’t feel it works great at my house. I have to go outside to use my phone And download things aren’t fast And says it’s slow on tv connections.

I always use wireless. At this time I can't use directly with cable to any device. I have a little cut in signal from 5 to 10 second from about 5 to 10 times when I download picture. I hope don't expect this problem with cable connected direct.

Was just making sure that my bill was paid and when because I wasn't getting anything on my e-mail so I wanted that opened to see my bill every month and my representative was real helpful. Thank you. It makes me feel more secure.

Our guy arrived on time and was very nice. We threw a couple of curve balls at him during the installation and he handled it no problem. Plus it was raining that day and he did SOP on entering a house with carpet and we thank him. He was a dog lover which was great! The only con was that there was problems with the internet that day and he couldn't finish logging us on etc. A few hours later we were able to log on. The only thing is I wish he had been here to make sure TVs and other devices were also hooked up.

My previous internet was DSL, the speeds available with HughesNet are comparable to those of DSL; which is to say slow at best. Also, disappointed in the inability to have an unlimited plan. We have better reception and reliability with Verizon 4G LTE in our area, but are now stuck in a 2-year contract. For rural areas with no other option, HughesNet would be a suitable choice.

Currently not very happy. Unable to watch movies on Hulu and still need to use my unlimited on my phone and iPad. I think we need someone to come check things to see if it the equipment needs adjusted. Thank you!

My service with HughesNet is very good and I would recommend them to anyone that would be interested in internet. I have been with them for over three years and I know that I will be with them for as long as I get good service.

I will never order satellite service ever again. I get worse internet speed than when I had AOL dial-up in the 90's. I sent a picture of a leaking faucet to a friend last night and it took 82 MINUTES to get to him!!! I could have driven to his house, picked up a part and come home before he got my text! I will gladly pay whatever it costs to cancel my service if Verizon Fios or Comcast can ever get service lines into my community.

I have had no choice but to have HughesNet due to my living location (East Tennessee Mountains). It’s horrible! Weather is not the only factor that affects the service even tho this happens quite often. The fact that they only give us 25gb a month to use and then throttle us back to less than 1gb is ridiculous! As many of you can guess I have decent internet for about a week then horrible internet for the rest of the month!!!! If we moved just 30 miles down the road we would be offered a better plan on a different satellite! I feel the people of Appalachia are intentionally targeted by this! This unfair practice has me getting ready to move from my dream location just for better internet so my wife can work and do her classes from home!

Tech was friendly and knowledgeable. Customer service was very helpful. She helped me solve issues with DirecTV which I could not do without her. I have had no problems with my internet. Everything is working fine. The dish is a little big, hopefully it's secure.

I was inquiring about an advertisement we saw on tv about unlimited high speed internet. After a rather lengthy conversation the agent was able to understand my question only to tell me I had unlimited high speed internet but I could improve it by doubling the size for an additional fee.

My satellite wi-fi is terrible in the area. Every time a little Wind blows my tv freezes. Not able to get many channels. And with my internet everything is very slow and behind by at least 8 seconds. It took 8 hours to download a gaming system. That's not good. I only have 2 tvs and no phone on the satellite because it is that terrible. I need to have some one call me on this to see what I can do to change or get out of this without penalty. What I was told that should happen is not happening at all. Please respond.

First and foremost I want to say that the people I have dealt with have been great and seem sincere in their efforts to do their jobs well. I recently moved and had to find a new provider. I have a family member with this company so I decided to go with HughesNet/At&T DirecTV. I am very dissatisfied that there is some much DUPLICATION of programming on the TV service and it is sold a "variety".

I had a good experience, the customer service was good. I would recommend HughesNet to my friends and family. The customer service representative was so nice, he answered all of my questions and made sure everything was resolved before ending the call.

No trial period or anything, they come set their trash up and you're stuck for 2 years. They try to blame weather when it's sunny and 70 degrees out. Internet is hardly useable, wish I could just get out of this trash contract that I never signed or was informed of...

I was told after I signed up that Hughes isn't compatible with VPN, which is what I use for work. Also unable to stream from Hulu, and Netflix is really really slow. I'm having a hard time understanding why 25 mb moves so slow?

I specified I would be using the service mostly for streaming and was told this would be excellent. Since I have had the service streaming has not been the greatest. The service cuts out frequently and is buffering all the time.

I work from home and on the Internet daily. When it came time to purchase a new modem from my current provider I decided to look into Hughes Net. I contacted Hughes Net via telephone. The service described sounded promising. Unfortunately, after installation I found that although the speed tested as advertised it did not translate into my computer operating at a usable speed. When I inquired, I learned that because I am required by my employer to access work via VPN, Hughes Net speeds are reduced by up to 70%. I am unable to perform my work duties at a reasonable speed. As a result, I have gone back to my previous provider and no longer utilize Hughes Net. I would like to be disconnected as soon as practical or have a Hughes Net technician come to my home to make it operate to meet my needs. Any consideration will be greatly appreciated.

I have had Hughes.net for 2 years. I could not wait for my contract to expire. In the months up to my final month, I found that AT&T now offers a modem called AT&T Wireless Network. It works just like using hotspotting thru a phone. I get 100 gigs for $60 a month. With Hughes I was paying $96 for 20 gigs a month. It is way way faster and no buffering during streaming. It is for all your wireless devices and it also has a 3 hr battery pack in case of loss of power. And, it doesn't lose its signal during bad weather. Cannot say enough and is such a great alternative to satellite. I hope by posting this that someone else reads it and discovers this service like I did. I was looking at just buying a another cellphone and hotspotting 'cause it was so much better than this so called internet service by Hughes.net.

The service is ok. I wish the internet speed was faster. I have noticed if 3 devices are using the internet the 4th one (my laptop) takes forever to load images or pages. I have not attempted to play online with my PlayStation... I'm afraid it won't load fast enough but I'm going to try to this weekend. If we continue to have problems I will call HughesNet.

When I called to inform on HughesNet they told me it will help reception on cell phones. That was a total lie. I am very disappointed in this service. They are kinda out in the country. But when I was told it would help reception on cell phone I got it. And that is false advertising. I will let anyone I know about how bad the service is. It doesn't help at all.

It will not connect my security camera. And it does not load pics and videos.. Cancel. Cancel. This is awful. I have complained and adjusted. Nothing helps. I want out of this worthless contract and should not have to pay a fee. I have complained.

Worst service I have ever had. I live in Buckeye Az. I seen their signs everywhere saying FAST INTERNET. Biggest lie ever! I call them a lot to complain because I was told my disabled son and nephew would be able to play online with their service. I told them straight up I only need internet for my nephew and son because they both are disabled so they can’t go outside and play like most kids can. I called them recently and told the receptionist my son can’t get online at all and she said the WiFi isn’t strong enough for online games, Netflix. I was so mad. This place is a scam. Will tell you anything to sucker you. I can’t even use my laptop to pay bills. To top it off their receptionist don’t even know English so you can’t even explain yourself because they can’t understand you and I can’t understand them. I barely leave reviews but I just don’t want anyone else to get suckered in. Stay away from HughesNet. They suck!!!!

The internet speed isn't as fast as I hoped for that sometimes I've to just make use of the internet data on my phone. The speed sometimes picks up at night but during the day it's such a hassle to stream tv programs.

Internet went out. Called in and got twice disconnect with the service persons. At the 3. Time they finally found out that that the modem is not working anymore. Have to wait now 3 business days to get new modem. Have to pay $9.95 for shipping and on Top of this need to call back to get my bill prorated for the time without internet. Totally disappointed in the service.

When I was talking to the rep. she assured me we could keep our phone #. We believed her and ordered the internet and phone. After all was set up, we were told that Hughes did not port to this location so could not have our phone #. The phone service we are getting is bad. We get calls day & night that are not ours. Had we known about the phone service we would not have changed.

Service does not support VPN and VOIP required for wife's business communication. Sales staff indicated that it may be slow, but it does not work at all. Customer service offered no option for improvement. Also cannot use WiFi for cell phone calls. Requires switching phone off and on for calls and internet.

Since I have signed up for this trial service I have noticed that navigating from page to page is very slow, slower than my prior service with Comcast. I now question if I have made the right choice with a service that is not well known in this area.

Speed is too slow. There is entirely too much buffering in movies. Often the programs will stall and just not move for several minutes. I am also disconnected too often from WiFi. The provider I had previously was much more efficient.

When I was sold the service I was promised great connection with little to no issues. The service is not even close to the level I purchased, even though I got the top level. Not happy at all! The service connection is horrible and doesn’t work properly in my home. I will not be referring anyone to this service and will not ever do business in the future with this company. It was sold to me as the best service versus anyone else out there but I realize now why you lock your customers in to a 2 year contract so that they have to pay for it either way and they get bamboozled out of money, not creating a good culture or word of mouth to future customers! No one has been able to answer my questions or even try to figure out the connection issues.

Fixed first installation. The first installation of the satelite was installed wrong and was literally hanging by 2 bolts. The main bolt was pulled away from the roof. We have had poor Wifi for quite sometime and figured that was as good as it gets until we lost it completely. This tech had to move the whole system to receive service and to move it to actual beams. VERY UNHAPPY AND WE HAVE DAMAGE TO OUR ROOF. We expect not to pay for this service call either. New tech took pictures of damage and was to submit them to you. His work was excellent.

The installer noted that I had very poor reception at installation. He said that’s the best it would do. Tried to cancel, says cost is $400 even though this was day of installation. Bad bad company. Poor customer service. I got dsl today and beautiful, clear, crisp picture. Not slow. HughesNet has very very slow speed even though I got the top of line speed. I am going to spread the word of my experience so others don’t caught with huge cancellation fee. Very disappointed in HughesNet.

HughesNet has excellent customer service but the only issue I am having is the internet is very slow. Can’t stream on demand because of it being slow. I do give them credit because they are work hard to figure out why I am getting a slow internet connection.

The service is very slow. We often can’t download anything. When watching tv it buffered so much you can’t watch a program. What more can I say. The installation was okay but service is disappointing to say the least. That is all I have to say.

I'm unsure why our service is strong then not strong. Maybe our location? Plus I can't believe I was charged a full month's bill for when we had the service installed. We only used the service 3 days but paid for 30 days. I believe that is unfair and a terrible way to do business.

Our new Hughes Net satellite service is super slow, not even getting 1mb download speed. We will be forced to drop this service if serious improvements are not made real soon. The installer from Dish was professional and did a good job with the installation process. He apologized for the poor internet service and suggested we call Hughes Net. I called and was told it was raining in Colorado, causing issues here in Kentucky. I requested someone from Hughes Net to call me back. No one from Hughes Net has called.

The internet was slow, I called customer service to assess. They asked me to run A download speed test, it took 20 to 25 minutes to test. The end result required a tech to come and see if they could rearrange the equipment or possibly try a different router, but the tech did not make it on time to any appointment, had to reschedule twice, and they said they would try a different tech, to make sure it wasn't something that the particular tech didn't know or just a new set of eyes. Each time it ended up being the same person even though they assured me that it would be someone new. I cancelled my service, 1 because I am not using the internet, 2. 2 years is a very long time to live with excruciatingly slow internet, and 3. Very bad communication between customer service and technicians.

It's all good except the speed, I was promised 25gbs, I am getting about 13. This is not good and I am not satisfied. I will not put up with this....It needs to be fixed. If it is not fixed I will cancel the credit card and not pay.

One television approximately 30’ from the router constantly buffers. After toggling through 5hz and 2.4hz problem still exists. Unable to use my iPhone on WiFi either. People say I’m breaking up. My canary home security system drops offline very frequently. I have game systems in the basement of my home, that I haven’t bothered to check, because if the WiFi can’t connect successfully 30’ to a bedroom most likely it won’t work on those devices as well. If you can help, thanks. If not, I only have the 30 day period to cancel. Thanks, Susan Ps. I had to switch off WiFi to send this.

First few days, after installation, download speed was good, but has been erratic since. It varies from 200 kbps to 30 mbps. Most of the time pages are very slow to open completely. Some days we had storm clouds, which I suspect caused some of my problem, however it occurs on clear sky days also. Upload speed is also very slow, approximately 1 mbps. I use Testmynet to measure speed.

So far, I have been pleased with the service. Wifi hasn't gone out at all. I tried to sign up for an account, but the site wouldn't let me. The Dish serviceman installed the dish. I was surprised, though, at the size of the dish.

The ordering of Hughesnet service, which I did online, was seamless. I received a scheduling for service within a day and the apointment was set up for my convenience. The subcontractor who did the installation was on time and clearly explained the service and my installation options. My only real complaint is that the internet is not very fast even at a supposed 20 mps it is often slower than our home internet which is only 5 mps. I can tell that cloud cover is partly responsible but has a bigger impact than I was led to believe.

So far so good. We haven't had any problems. I referred a friend and I think he is good with the service. What I don't like is that we watched a movie the other night and took a long time to watch. Lot of buffering.

Internet is too slow to run online games for kids. We were told that would be no problem. YouTube very slow. Netflix is slow as well. Very disappointing since we are now locked in for two years with a service that won’t run most things in the house.

I love the speed of the internet but when it's cloudy, rainy or stormy outside I lose internet connection but other than that it has high speed internet. I'm am satisfied but I do believe it could be a little bit faster and some improvements could be made. Thanks in advance, Linda **.

Had Hughes installed, very happy and pleased, best I have had. No complaints so far. Would recommend to anyone that would like a good internet, very fast. Wish I would have had it sooner. Can't believe how fast it is, never had one this fast.

The men from HughesNet were polite, expedient, and helpful in showing me how to use HughesNet, and my password. Excellent personnel. They explained everything they did to put up the dish, checking if that was okay with me. Though in a hurry because of weather holding them up, they took time to show me how the WiFi works and where to find the password, and networks being used.

I was pleased the first few days, but this past weekend wifi was spotty. It was cloudy and rainy, perhaps that was responsible. I was unable to download one short (4 minute) video. Service very slow in mornings and I am early riser.

I cancelled Verizon because I was only getting 600 kbs and Hughes Net ad claimed 25 mbs download speed. I can’t even watch Youtube videos because internet is so slow. I downloaded a program from Adobe and it indicated 84 kbs!!! I stopped the download and went to work where it downloaded at 5 mbs from same website. I am incredibly disappointed with the Hughes Net service. I feel their ad was very deceptive.

Happy and satisfied with install and the tech. Just wish the service was faster. Probably more the fault of my location than the service provider. Had contacted other providers but no one could help me. I’m stuck in no mans land.

When we go into the network & press WPS, it attempts to hooks up to the router & it continues to FAIL!!! We always have 3 green lights on our modem. We are unable to hook up to Netflix, my computer & my husband tablet.

First of all when I called to get service I told the person the only purpose was to connect to existing cameras. Also the person setting up the install said. "Be sure to have two devices to hook up to." The Installer was very nice and seemed to do a good job. However... He says, "Oh I do NOT connect to anything however here is my son's card. He will come out and connect the cameras. He lives in San Diego and it will cost you!" So I have nothing connected and I am now being charged for an internet service NOT hooked up. Cancel this IF you can't get someone to come out and hook up like was promised!!

Considering I was getting 0 connection and the other providers wanted me to put up a fifty foot tower so they could beam me a signal I am very happy with my Satellite internet service. The response time up to the satellite is a little slow but I am happy that I can connect and I am sure it will improve as technology catches up and yes I would recommend this to anyone living in the country and getting no service for phone or internet.

I am very happy with Hughes Net, from ordering, to the installers knowledge, to how easy it is to use. Customer service is very good!! I would definitely recommend this to family and friends. A big Thank you to everyone that is involved in the process!

Was told that watching movies or shows it’s buffering too much. Whether it’s my phone, tv or MyDISH Hopper. I’m out on the road at least 4 days a week and when I get home I’m wanting to watch shows with out the buffering.

I have had no problem with Hughes Net. The installer was nice and friendly. Great job. I would recommend this internet company to everyone I know. It is hard to find a internet service in this area, I glad I found Hughes Net.

I feel that the internet speed is a little slower than we anticipated. I wish the speed would have been a little faster and not buffer so much. The other company we had was a little faster than your internet service. Thank you for allowing us to respond about your service.

Noticeable buffering and lag when my son plays Xbox according to my son... Other than that, pretty good streaming signal, just a few buffers. I'm relatively pleased with the service. I did lose about four hours of work due to waiting for installer. I was informed an installer wasn't available in SD that day.

I have no complaints, the installation was smooth and fast. They got to the house on time. Explained how it was going to sit on the roof where they need to go through the house. When he was done he made sure it hooked up with all my devices needed. Happy customer.

This was the worst customer service and Internet service I have ever experienced. I would never recommend it to anyone. It can be a beautiful day outside and you still did not get service. When I called to get technical support, they clearly tell me that in bad weather snow or Highwinds it would not work. I explained it was a pretty day and they hung up on me!!!

To begin with I was asked to pay for installing a pole in my yard. Paid the installer cash, but never received a receipt. Then he tried to have me sign completion order when he wasn't! Finally I didn't receive any paperwork and still haven't!!!

I upgraded my old Dish internet to the new Hughes dish, works fine even on cloudy & rainy days. The old Dish wouldn't work on overcast days; I desperately needed the internet for my online business and the new setup was installed quickly & efficiently in only a couple of days after I ordered it.

When I'm watching a program, about every 5-10 minutes the screen will go blank and it states that it is loading. It's gotten to the point that if I want to watch a program without all the loadings, I had to hook up my old cable. Seriously thinking of having the HughesNet internet removed. On 5/9 I couldn't get any connection and was on the line for 30-45 minutes trying to get it going. Had a very nice person helping from Hughesnet.

Very professional. Great receiving ability, never go back to Frontier again, would like someone to contact me again about phone land connection. Only if I could keep my same number at this address. Current no **.

I was extremely disappointed in experience. This system is now up and running, but I didn’t not hear back from anyone at Hughes when I completed last survey and requested a follow up call. All of the issues were related to installation and expectations.

It seemed to take a long time to switch & keep my old #. I have received NOTHING in writing about how to re-establish my "mail box" and nothing in writing from Dish about how to use their system. Bob **

I meant to call to talk to someone about the speed of internet I am experiencing but have not had the chance to call and wait to speak to someone. When the technician was at our home we checked the internet upload and download speeds. They were below the promised 3 upload and 25 download. We thought we would give it a week or two to see if it improved it has NOT. We average 1.5 upload and 12 download. We have yet to experience 3 and 25.

Our internet is horrible. Service is in and out, and even buffers at the 2 am-8 am "free time". If I had known the service was so bad, I would've never signed up. We ordered Dish network, but are not able to do any movies on demand because the connection is so poor. If I could leave zero stars, I would. 2 year contract is absurd.

We called numerous numbers that representatives gave us to cancel. Called and left messages at these numbers including the installer to cancel. They showed up anyways when I was not home, installed and this device takes up half of our side of our home. We get high winds and it’s going to rip off our siding. They did not seal anything and so waters collecting behind our siding. We want it removed immediately and no one is calling us back on it.

Very happy that my wife and I finally can rely on another source of Internet rather than the sketchy hotspots we have used for the past year. We have only had this service for less than a month, but we are pleased with the service so far. If you have your cell phone set up to do calls over WiFi, I would recommend turning it off while in the home. There is a natural delay that occurs and causes some issues with telephone transmissions. I would recommend HughesNet to those who live in remote area.

When I stream live content like baseball games it frequently buffers. I have not watched any movies yet so I don't know if streaming movies buffers yet. The internet is different. It seems that so far we can get to and do just about everything we want to do.

We paid $800 to hook up, and we pay $80 A month for service. We are barely able to use the WiFi. We have had to call almost every day due to usage problems. We turn off our electronics at night and wake up in the morning in the red. We still can’t get a straight answer on when our free time is. We get a different answer from each person we talk to. Couldn’t be more dissatisfied.

I've tried calling and getting this worked out from the day it was installed and haven't gotten anywhere. Was told by the last person I talked to that if I want to get a lawyer I can feel free to do so. Worst customer service ever and I will make sure everyone hears about it.

I was bullied in making a decision for your service. I told her that I needed to discuss with my husband before I signed up. She did not let me do that and we were having my grandson doing yard work and very busy. She insisted that she speak to him. He was upset and had to talk to her. The installation man was very nice and efficient, our only good experience. The internet was extremely slow and I called to cancel. Once again I was bullied and the man refused to listen to me. I had a doctor appointment and he kept me on the phone harassing me. I have canceled this service and you should pick up your equipment as soon as possible. We are not using your service and should not be billed Any further...

I have had a lot of problems since I have joined, but so far they have all been handled. The last two representatives were very helpful. But, I do want to know I can count on this service for my job. The first issues I had took so long to resolve and get back to me. I am concerned that if that happens while I am working I will lose the job I am applying for, and was frustrated that I had to continually reschedule my job interview. The issue was not the fault of the people who helped me— but service would be better if you could resolve issues with less delay. I understand that everything is just now getting set up, and am hoping things will smooth out. But I was ready to switch services earlier today because of the number of issues I have had and the problems it has caused in my job interview process. Thankfully, the issue today was minor and the representative handled it quickly and also taught me what to do in the future.

I had my new service installed two weeks ago, ever since then I have basically had zero service, I cannot watch any streaming movies on my TV and can not even look at my emails on my phone. I have called numerous times over the last two weeks and get nothing but excuses from the people at HughesNet.

The tech that installed my service has got to be one of the best in the business, Dressed neat, very polite, introduced himself, shook my hand, explained what he was going to do, when he finished he walked me through the set up explaining the modem and ran a speed test. Cleaned up after himself. He should be used as a installation trainer or a area supervisor.

Installation was no problem. The lady came, did everything she needed, took approximately three hours. She did leave some trash laying about but no big deal. Service has been bit more rocky. We do not get very good service out where’ve live.

The customer service rep was nice and understanding. He took care of my concerns and it was done correctly. They should communicate more with DirecTV/ AT&T about specials and bundling. I've been a customer of HughesNet for over 5 years through DISH.

I’ve been getting charged daily due to the fact of the satellite dish being placed in the wrong area. I’ve called several times within the last two days and have been promised a callback and have yet to receive why I keep getting told that my message is time sensitive due to me having to pay $50 a day Because of misplacement of satellite dish.

The system is no good. I have called and called and everything we do is not working so I would like to cancel my service with you. I can never get this fixed and you seem to want to charge me if someone comes out to fix it. NOT A GOOD WAY OF DOING BUSINESS.

We have had this internet for about 3 weeks now and the speed is very slow. We love watching Netflix and when I started the service they assure me the speed I requested will be good for streaming and our everyday use. So far it takes forever to watch Netflix and forever to download. Our guest are always having issues connecting to the WiFi and when they do it's super slow.

I can’t even do homework because of the WiFi. It takes 10 mins to load a page. I have failed two test because the internet was super slow and wouldn’t allow me to submit in time. Worst internet ever. I will be leaving this company.

I was very happy with the technician who installed my service. He was totally professional and even scheduled my installation on his day off! He took all the time that was needed to ensure the proper installation. Thank you Hughes Net.

The service goes super slow and does not work good at all. I don’t recommend this service at all. I have to turn off WiFi just to make phone go faster. I hate that I even wasted my time picking this service, would’ve been better off without it.

Lost connection twice the first week and had to call tech support. Never got a speed test above 16 and one time only a 6. PC Matic software stopped working the first day and their tech support said it was because of slow download speed. I called HughesNet service to cancel service. I went to Spectrum and I have a speed above 80 and everything is great now. I am waiting for you to sent the box to return the modem. Hurry up and close my account and any refund! Larry **

The slowest internet ever... It's so expensive... Can't even connect my phone to play games. I used my Hotspot to connect my old phone for the games and it ran faster... Y'all should be embarrassed to charge so much. Can't even connect DirecTV because it says internet is too slow to work properly...

On our TV when trying to stream Netflix, HBO Now or even off our dish provider shows and movies always buffer. We can never watch until next day. Also we mostly use the WiFi for work and it’s difficult to to download any work content.

Tech was on time and did a great job. We appreciate the communication. About what time he would arrive. He worked efficiently and took the time to explain everything to us. We are new to satellite Tv and had a lot to learn. He wore covers on his shoes which was nice because I had just cleaned the floors.

I’ve tried streaming live video. It buffers constantly! As a test, I left the house. Went down the street where I have service, streamed the same video. It worked perfect using only LTE and not WIFI. Any internet site takes at least a minute or more to load. Netflix also takes a long time to load. I’ve made 1 call to the helpline, the operator said my system is fine? Any help would be greatly appreciated!

I think it is too high for no more internet I get and the tv is not good at all. Wish we had more to watch instead of just what you can watch on internet. If the tv was a lot better I would be very happy with it.

The installation was great. No problems. Experienced installer. However, I hate the fact of committing to a two year contract! I believe you do it because we live in a rural area and you feel we have no options. Forcing the contract only makes me want to try really really hard to find another company at the end of my contract with you.

Installation by Max was completed very professionally from start to finish. Very courteous, no surprises, arrived on time. No drama whatsoever. Service is somewhat slower than expected (had Cox Comm in former residence), but not a serious issue. Overall pleased with the Hughes experience.

The installation went well and the system performed. I am disappointed in the service. I talked about a specific need for faster upload speeds that I was not getting from Viasat. The salesperson deceived me and told me I would most likely get 3mbps upload speed, which is about twice the speed I was getting with Viasat. In actuality after the Hughesnet system was installed, the upload speed is the same as Viasat's. This tells me your telephone salespeople are dishonest and will tell you what you want to hear to get a sale. If I had another choice I would take it.

At night the internet speed is extremely slow. I can hardly stream anything at night time which is the primary time that I watch TV. It spends more time loading than it does playing. It is extremely frustrating. I’ve called multiple times and have yet to get an actual resolution.

The wifi is not strong at all, we need better wifi... my wife is needing to do school online, which is why we got it... but it is not strong enough. Please contact me to figure out what we need to do... it is to expensive to not work good...

The service is always buffering. And please don't let bad weather come about the service goes all the way down. I think I made a mistake leaving Spectrum for this. The internet service is bad. The installer said I had a good reception number more than what it called for but it's definitely not showing it.

Highly recommend. The only thing that I am dissatisfied with is all of the surveys and ???? that came after the installation... I am happy with the service, if I have any issues I will call, now leave me alone.

This is the worst internet speed that I’ve ever experienced, outside of dial up years ago. I am unable to stream a lot of things and my room is right across from where the modem is. I even tried sitting IN the room. I was told, afterwards, that my devices should all be 5G compatible. This is something that should be disclosed upfront. Now I’m stuck in a 2 yr contract and can’t even work from home!! I have to use the hotspot on my phone.

I have two phones connected to my internet. That's it. I can't never load a video. I am Always having to turn off my wifi to be able to watch anything on my device while my daughter watches her tablet. I have no idea why it's so slow when the girl on the phone said I was in an excellent coverage area. Now I look onto my usage and it's showing nothing. How is that possible!!!

Satellite internet is very slow, much slower then what I had before. The lag time makes me not want to stream any videos and basically just use this for emails. Oddly, the customer service has been the only good thing about HUGHESNET satellite internet services. They try to help, but are limited on the overall experience of the customer. I do not recommend this service to anyone, not even my worse enemy.

This is my first experience with satellite internet. I moved from Greer and used Spectrum. There is a significant difference however I am able to easily stream movies from Amazon and Netflix. For my only option, this is great. Speed test as follows per actual test. 23.1 Mbps download. 0.38 Mbps upload.

This was the biggest mistake I have made on any product. I chose Hughes Net because they offered a speedier internet. What a mistake! I had the service installed for the internet as well as phone. I had problems from the beginning and had to call for technical support within the first week. Over the 5 months I had Hughes Net, I had to call numerous times because of the poor service. In fact, they sent a tech person almost 200 miles to solve my problem one time. It lasted about a week before the problems began all over again. I eventually dropped the phone service because of dropped calls or conversations cutting in and out.

This is the worst internet since dial up. I can't watch YouTube TV or HBO go. Constantly buffering and starting over from the beginning. Please fix my internet. I like to watch sports on my YouTube TV and HBO go.