HughesNet Reviews

Attempted to sign up for service on Jun 21, 2018 through the online process that they offer. I get to a step where they ask for the last 4 of my Social Security Number to very credit to do the leasing equipment option. I get a message that they are unable to verify information, so, provide full social security number. I ended the process at this point since I was not going to give out my full SSN online. I get a notice the next day that a hard inquiry was done on my credit through Equifax. I attempted a dispute through Equifax, they referred me to HughesNet.

$100 gift card promised for signing is a scam. Signed with Hughes in March and have contacted them several times about the card which never arrived. Hughes customer service told me I had to wait 60 days for card and to call 855 433 9951 if it was not in after 60 days. He also said not to tell them that I am a Dish customer? Called 855 433 9951 today and was told that I was required to apply for card before 60 days and it has expired. Only a lousy $100 card but I will remember that when time to resign a new contract. Counting that by that time there will be better suppliers in my area. I find I am not the only one that has been scammed by Hughes/Dish in this manner as many have the same situation with them.

We have literally called in and complained to Hughes every month since January of 2018! The service has NEVER worked properly and we even upgraded to the highest plan. Every month our bank account was debited the WRONG amount. The service is TRASH!!! I called today to ask why I was not put back on the lowest plan and receive the $20 credit for 6 months that was offer. I was told that my call was disconnected so the plan was never updated. I called 5 times that day and was disconnected on 4 of those calls. I don't want to even go into what happen today. I was so mad I started crying! I will call Dish and whoever else to find out what can be done about them debiting the wrong amount from our account. DO NOT USE THIS COMPANY!!!

My personal life had changed and had no choice but to cancel my internet/voice activated service, five months into my 24 months contract, and I was hit with a 40% early contract cancellation fee...i.e. 40% of remaining monthly charge of around $1,416.00. Can you believe it, 40% of around $1,416.00! Yes, you better believe it! I will never ever do business with this shark of a company, ever again! Beware.

We moved to a rural area where our internet did not work very well, so we decided to sign up with HughesNet after reading reviews online. When signing up we told the person we would only be renting this place for a year and she said that was fine the contract we would be signing would last for one year. The first month was great. The internet service was fast everything was working perfectly. Then the next month comes and 7 days into it our internet has already slowed down to a snail's pace, and we can no longer stream anything. So I call and they tell me that the first month we had a buffer in place and now that we have used all of that it's going to be regular speeds. We used our entire gigabytes in 7 days, on the highest level of the packages they offer! We were paying over $150 a month and we had no internet, again.

I discontinued service after 5 years. We had to return some of our 5yr old equipment. I included my opinion of this process and their product services inside that box. Amazingly 2 mos later one piece of my returned equipment was “missing” as was $106.25 from my checking acct. I made five initial phone calls, was hung up on 4x ultimately closed our debit card had another reissued. Found an agent to talk to they wanted my return tracking number on the equipment. That’s YOUR job. You should have it all right there. I want my money back. They said they’d refund me but not for 10 business days and I had to call THEM to make sure THEY REFUNDED MY MONEY! So I call back eleven days later and they’re like"We will deposit it now. I need your debit card number." I’m like "Hell no. Mail me a check. 7-10 days possibly 30."

Their connection was bad. Half the time, I didn't have internet. They also debited my checking account with unauthorized payments. I never gave them permission. If you are thinking about going with this company, Run as fast as you can away from them. They are greedy. The bills are outrageous.

I have been in the computer business for 40 years. I have designed systems for single person users and special multi-user, multi-office, multi-country systems with all the bells and whistles. One of my companies was also an ISP supplying Internet to my customers. I mention this so you will understand that I have hands on long term background in this field.

Company promised their equipment for streaming video and surfing the web there would be no problem with the upload and down speeds. Did not meet requirements. Brand new IMAC continues to lose signal and the up/download speeds are horrible. Contacted technical several times to capture and document the problems. Also, the Hughes Net technician came out several times to check things out, never finding any issues. Of course "they" never seem to see an issues. To make a long story short, I cancelled my subscription. I paid the ridiculous cancellation fee and moved on. For those potential new customers, investigate all options before locking in with Hughes. I would not recommend Hughes Net. They do not stand behind their promises.

Dish Satellite Service is great, however they sent advertising that they had partnered with "HUGHES NET", for Blazing Fast internet service, that is where Hughes Net entered the picture. Service installer came right out, installed HN in very efficient manner, his parting words, "If you ever need help CALL ME". That was the last communication I have received from HN. They will not call you, they will not respond to you in any way. The credit card scam, "We need your credit card for background check, the credit card is to bill you for two years service. Oh you have x number of days to cancel your service," have you ever tried to talk to someone that isn't there!!!

I've had HughesNet for 6 months. It has NEVER worked properly. I'm saving money just to pay the cancellation fees. Please, Please don't use them. I got unlimited data on my phone and just run everything through my hot spot. I advise anyone considering HughesNet to do the same!!! I can't even watch a 3 minute Youtube video without it freezing multiple times. The owners of HughesNet should be ashamed!!!

Updated on 12/12/2018: I live in a rural area close to Dayton, OH. HughesNet the only option for WiFi... A horrible experience and I cannot wait til the one year subscription is over! Internet is extremely slow... We need to use our Verizon 4G if we want to use the internet and want any type of speed... No way can we watch a movie on Netflix or any On Demand movies... HughesNet advertises “lightning fast” downloading but this is NOT true. I called their customer service and the person was very nice, but tried explain it took time for signal to get to satellite and back and that causes a delay! To come to my house and troubleshoot, they want a huge fee even though it’s their service that’s not working. And if I cancel there is a $300 fee to cancel service. Beware and save your money. HughesNet does not work...and it’s a total waste of $65 per month!

After one year of signing with HughesNet I elected to go with a local cable provider. From the first day I signed on with HughesNet I was dissatisfied. Snail speed, unless you want to surf the internet at 2:00 am. The only way I would use them again is if there was no other option. And then I would just have to live with being miserable. P.S. It would be very nice if when you had to talk with HughesNet you could understand what they were saying.

I was sold HughesNet to have 25 mps and was told that the 10 Gig allocation would be sufficient for my business and streaming use in my new rural house. Never had this issue with my previous ISP in San Francisco. The speed can be as high as 35 mps BUT as low as < .5 mps The overall average is less than 1 mps. Lastly, 10 gigs is 5 streaming movies which would not be a problem if there was NOT a buffering problem because of the inconsistent speed. NOT A SOLUTION FOR RURAL HOMES!! Next, found out, and was never told, that the internet phone does NOT support faxing. Cost me $105 to disconnect the internet phone. Another upsell and rip-off. HughesNet is unapologetic about the poor speed. Can't wait to replace it when a DSL or cable solution is available!!

I wanted a service just to watch Netflix and Amazon shows. Was told that the minimum data plan would be fine. The connection is terrible. My computers barely work. I have 8 core processors that are very fast, except with Hughes. They tried to sell me more data. Even when there is data it doesn't change the connection speed. I was ** by everyone I talked to. Finally got tired of dealing with the ** from Hughes and will wait for Frontier to install in my area. Lucerne Valley Ca. Hughes should be ashamed of themselves for taking advantage of people.

Living in a rural area, unfortunately, HughesNet is our only viable option. You will be falsely promised high-speed internet connection. Reality - it's unavoidably slow because the distance of sending data back and forth from the orbiting satellite and because you will use your allowed data long before your month is up. Once you reach your data cap, speeds slow significantly to dial-up levels. Buying more data adds to an already expensive plan. Plans are considerably more expensive than cable or DSL service and contracts are long (24 months) and expensive to terminate early!

When deciding upon leasing a house I called HughesNet to make sure their services would fit my needs. I explained to the sales girl I required 5 hours a day of Netflix and the rest of the day for internet. The girl repeatedly assured me that the 20 GB plan for 80.00 would be more than enough to suit my needs. So I signed up with HughesNet and signed a lease. I now find out that 20 GB will last me 6 days if Im lucky, then the speed is throttled.

I have only had HughesNet for 3 months and it is horrible. I had CenturyLink with the highest speed in my area of 10mbs. Hughes claims a speed of 25 mbs and it is only about 1/3 the speed of CenturyLink. I was promised that I could watch Netflix on the slowdown speed after using the so-called high speed. I can't watch Netflix on their so-called high speed. I'm going back to Century and may sue for HughesNet for misrepresentation.

I have had HughesNet for 1 year and it is absolutely terrible. We have DirecTV so it drains all of our monthly 40 mb in 1-2 days. We have to have separate WiFi boxes for our computers and we use our AT&T data on our phones so no data is used elsewhere, and we still have none available. I have called numerous times. They do nothing. Terrible service. Do not get. I am waiting out my two miserable years until I can be out of my contract. If I could give zero stars I would.

I read many reviews about Hughes Net prior to choosing them for my internet provider. I decided to go with them because my previous internet speeds were pretty slow (5mbps down and 3mbps up). My home phone and two computers used the slow internet so it didn’t allow quality streaming for my TV. While researching my options I saw that HughesNet had numerous complaints about customer service but most stated speeds were decent for satellite providers. I contemplated my decision and gave them a try. What a huge mistake. DON’T MAKE THE MISTAKE AND CHOOSE HUGHESNET!

This company is horrible. I wish I would have read other reviews before using this terrible company. I paid the early termination fee ($300) then returned the equipment (on time) 2 months pass and this company took (stole) $214.75 out of my account, without a letter, email. Nothing. I asked this company if they didn't receive the equipment I sent back, and they really never answer your questions, they turn questions around on the customer. So I demanded a refund, and told them to get out of my account. I will contact my bank on this matter as well... Do not get sucked into this awful company. Go to your local library and use the internet there. Besides paying over 75.00 a month for slow internet in the city is stupid on my part. Never use this company.

I would not recommend you do business with HughesNet. They are a buyer beware company. When I spoke to them about their services I specifically asked if there would be a contract if I signed up to use them. As was told "No Contract." This was a huge selling point for me so I got HughesNet. Next thing I know my bill started going up and up and when I had enough I called to cancel my service. As was told it would cost me $375 to cancel since I had a 2-year contract. I explained that I never agreed to be under contract and they said they sent me an email and by accepting the email I was under contract.

This internet service has been extremely since the first day we got it. I have called over 9 times and nothing changes. The tech support says that I went over my usage so I paid to upgrade and the internet is still slow. My daughter cannot do her online class, we cannot watch movies, we can’t even check an email because it’s so slow. The last time I called they wanted to charge me $125 to come out and fix their internet service that does not work!!! Do not get this internet. It does not work!

When I signed up with HughesNet I was given a monthly fee for service. From the very 1st billing it was wrong. I contacted Hughes and was given a Reference number for corrections. For 3 months I had problems with getting it corrected. In the meantime my service was horrible. Every time I signed on I had to reinstall the internet numbers. Then when I would try to use the internet I constantly got the little circle that goes round and round because you can't connect. I contacted Hughes again for same problem. Different tech each time with different instructions but the problem wasn't fixed. It has continued since December 2017 when I first signed up for Hughes. They will not send a service man to check the dish. Says they don't have one but they had one when they installed it in December.

When I inquired about their service and rates they asked for my credit card number as part of their background check. They immediately charged my credit card even though I said I was just inquiring about their rates and services - I did not authorize them to charge my credit card, in fact I asked about paying with bill pay from my bank which they said was okay. I found out they had charged my card 2 weeks later when their service was installed. They also did not give me any of the discounts they told me they would provide. Their satellite connection does not work. Streaming video buffers several times per minute and picture is so fuzzy it is nearly impossible to see the actor's faces. I called the next morning to cancel the service and they threatened $630.00 in early termination fees.

Just got off phone with their tech support. Their system is SLOW. They referred me to THEIR site TESTMY.NET which was within spec's (9.8 Down 2.3 Up); Tested using five other testing sites and the up speed was unacceptable. At Down 7.8 (best) and Up at .27 (best). They are not testing from your device but from their satellite server to the test site. This is a sham test. When I tried to address this with their tech support my connection mysteriously dropped. I called them 2 times and each time was dropped. I am glad I only have 2 months left on my contract.

First of all I think there should be a lawsuit against Dish Network. They hooked me up with HughesNet when they told me it would be Dish Internet. And with Dish TV service you can't get on demand without an internet service. Didn't know that until they hooked it up. But with HughesNet internet service your music, videos, and on demand doesn't work. It just buffers forever and then goes back to wherever you started from. The service is not fast enough, suppose to be fast enough. When I ordered the service (which was suppose to be Dish Internet) they asked me what I would be using internet for, and they picked the service for me. I am very disappointed with this service. Can't get out of the contract for almost two years. Really ripping people off. Thanks for reading my comment.

I use them for internet and it is worse than the old dial up. I cannot even log onto my work email because it is so slow. YouTube videos take forever to buffer. The service is the most expensive I have ever paid. Plus you have to sign a 2 year contract or pay $400 to get out of it. But that isn't the worst part. This could be a complete coincidence, but hey, who knows. When I ordered my Hughes Net service I provided my debit card number to a customer service representative out of New York. A few weeks later, I received a notification from my bank saying that someone from Brooklyn NY had used my debit card number to try to get $450 out of my account at a MoneyGram. That was a nightmare. So now I just use a prepaid Visa card to pay my bill. I would advise others to do the same.

Bad news. 4 years ago I moved out to the country and HughesNet was the only internet I could have (I thought). They hooked it up and for a while the internet was good then I started having problems. A service guy came out and I discovered there was no HughesNet dish and the dish they used wasn't even grounded. NOT HAPPY cause for two years I paid for something I wasn't getting. A service tech on the phone promised me a $20 dollar discount for as long as I have the service. THEY LIED. Next I was told I have the fastest speed 50 gigs. THEY LIED. And now they won't work with me. I'm a valued customer. I'm pissed.

The company says you have unlimited data and that is not true. You buy gigs and at 50 gigs per month you can basically use your internet service for 2 hours a day. When you use up the gigs, they say you continue to get service just not as good. Well at the degraded service you cannot stream Amazon, Netflix, etc. I specifically asked the salesman and he said, "No problem, watch as much as you want." So I thought I could join the world and cancel TV and stream it... You can't afford it. Also Sunday night there is no service. Don't get their service, they are not honest and it does not work!!!

Poor internet and no phone jacks - This company is a joke. They have my life in danger right now because I cannot use my lifeline. I hope this helps everybody. Contact. BBB 1411 K St. NW, 10th Floor Washington D.C. 20005-3404. Phone # {202} 393-8000 Fax# (202) 393 1198.

I called before I moved, I should mention, the service was never good, but I didn't say anything because it was my own fault for even signing the contract after hearing such bad reviews. ANYWAY- I was moving to one location for 30 days before we closed on our new house, this new location they did not service, so they put my acct on hold. I could be on this hold for 6 months until it would turn back on. And I made sure 20 times that I was not going to be charged an installation fee when I did decide to reactivate my account.

The worst internet service I have ever had! Loose connection with the least little storm activity and the speed is not there like they indicate to you! Hate it! Dish Net was so much BETTER... Wish I would have never let them talk me into changing!

HughesNet is terrible. Did not know that Dish Network was in with them. The only thing I do on my laptop is play PokerStars (play money) and my checking. This service will kick me out of a game 6 or 7 times in 1 game. Haven't asked how much to get out of contract. Haven't asked yet. Like the other people I would rate them a zero or less.

THEY ARE A RIPOFF. They issue you a bill dated on the 6th of the month and then debit your bank account on the same day!!! The bill states payment is due on the 16th of the month, in 18 months that has never happened!! I cancelled the service and told them to send a paper bill to me for the final payment and not to charge my bank account again, guess what? They charged my bank account AGAIN. So I stopped payment on the payment!! DO NOT GET INTERNET WITH THEM, Poor customer service, terrible internet connection and ripoff on billing.

I cannot get any other internet service in my area. I had Verizon for many years and they told me they couldn’t offer it anymore in my area. HughesNet promised that I would have great service, be able to stream, and have very fast internet service, even when our kids and grandkids are here. It’s usually just the two of us. I have been on the phone with them for literally hours since the install in Dec and they sent someone here twice since. They made adjustments the first time and moved my dish the second time.

Does anyone else think a Civil Action Suit against HughesNet is in order? I got their services in March 2018 and have issues from day one. Slow to dropped or no services, being put on a 2 year contract after verifying with the installation guy and customer service person I am not on one. I've tried to cancel my service several times since I got it and they tell me it's over $300 to cancel. I tell them that's not happening. Then it's some more of the tap dance to ignore what you're saying and telling you, "Let's do this..."

I ordered service because I saw an advertisement on the tv. I made a huge mistake. I told the guy I only wanted internet service period. Come to find out I have been paying for phone service as well and I never even knew it! I am so mad right now. I called to let them know that I did not order phone service and they said since I want to cancel the phone and even though I have not used it I will be charged $190.00 because I have a 2 year contract with them. They don't even care that I never ordered it just because it is on my account. They never even gave me the phone number so I how's that for a kick in the teeth.

Since I upgraded to Gen5 in January 2018 my data is gone within 24-48 hours, it’s only my husband & I. He uses a Kindle for browsing, Solitaire & reading, I browse FB, no video streaming, check email & that’s it. However the tech said we should hook up to TV & so he did. Yesterday & today I actually spoke with agents I could understand & actually helped me. If you are rural & this is your only option like us, do not connect your DirecTV to HughesNet, it will drain your data. The agent helped me in changing the password & we are hopeful this has rectified the data problem.

HughesNet is a total scam!!! We have been customers for six months, having "upgraded" to HughesNet from Verizon DSL. Within a month it was obvious that the overall connectivity was actually worse than our previous provider. Watching Netflix, Vudu, etc., was an impossibility. We soon discovered the 10 GB per month cap on the high speed. Speeds soon reduced to 1.5 Mbps, but were often as low as .5 Mbps. Ice on the dish stopped their service, although the DirecTV dish right next to it was unaffected. A call to customer service was a waste of time and soon minor weather fluctuations resulted in a delay of service. The slow speeds eventually got so bad that we decided to cancel. Our son and daughter-in-law helped us and the entire experience was infuriating. Both the CSR and her supervisor had snippy, condescending attitudes, refusing to budge an inch. Their rudeness is virtually indescribable.

I signed up. Of course they guarantee you the moon. "You can stream movies... Watch anything even when your data runs out." I was very specific. I don't get tv. I watch internet shows or videos. I hate commercials. It stops, skips, gives lousy picture. They are liars and they suck. And when you complain all they did was raise the limit. Didn't fix anything. Lowered the price, which was good but still very lousy picture quality. Stops, jumps, locks up. I wish I'd never got it. I hate liars.

Hughesnet was the only carrier for internet in my rural location. I have tolerated their service since 2005. Wait times to connect to a rep. often exceeded 30 minutes. Some reps' English is not understandable. I have had to ask them to repeat themselves numerous times. I was charged $59.99 for service that I canceled. After 7 calls (and hours on the phone), I have yet to get my refund. They say that I must wait another 7 days. They CLAIM that I will then get my money back. They claimed that on phone calls 1 through 6. Funny how they heard me when I canceled the service, (because it did stop), but continued to charge me the monthly fee of $59.99.

There needs to be a negative star rating here, as HughesNet does not deserve even one star. Very, very slow, which means does not work with most applications today. Never received the speed that was promised, very deceptive advertising and only get Americans during the sales pitch, and cannot pay my bill within the on-line account. Says my street address is wrong. I think I know where I live, for the past 8 years. No customer support whatsoever, all customer support agents are from India, cannot understand a word they say. After calling multiple times to no avail, they now have my speed at such a slow rate, I could get the info faster if I walked there. After at least 7 attempts to get them to fix the on-line bill pay, still not working.

I recently moved to the area and subscribed to HughesNet because I was told there were no other options for internet in our area. (we live on an island) I initially told them exactly what it would be used for but the system just cannot perform at the rate required for today's family lifestyle of multiple devices, streaming, gaming etc. I made several attempts to work with the company but got nowhere with them. So, I found an alternative and canceled. Upon ordering the system I was told there was no obligation and no contract; this was later verified by the installing technician. When I canceled, I was promptly told I had a 24 month obligation and had to buy the contract out. This is a classic bait and switch scam. Unless you are simply using the internet for Google searches and email; my opinion is HughesNet is not the company to choose. If you do, watch out for this sales tactic. Good luck.

I too wish I had read all of the reviews of HughesNet service. We live in a semi-rural area and the only wifi service we knew was available was AT&T DSL. That service worked fine for us, but was slow and generally we went over the 50GB limit every month... which was expensive. I read about Hughesnet and their newest technology which was supposed to be much faster than AT&T. Our installer told us that we would get consistently faster internet and streaming speeds on all 3 levels of our home. Unfortunately we could only stream any videos on the main floor of the house, and even then the signal was inconsistent and not noticeably faster than our AT&T. We could do NO streaming on the upstairs or walkout basement, and often it was difficult if not impossible to connect to any websites. I contacted Hughesnet and they sent a signal booster... which still did not correct the problem.

I was told free installation. Had to pay 79.00 dollars and was told I own the system. Had several disputes. Could not talk to a supervisor. Was always on hold from 30 minutes to a hour. Still don't have high speed. So many problems with them. Got the worst service. Do not get Hughesnet. Get another provider like Centurylink.

Two days ago we had satellite service installed here in AL. After repeated calls for customer service and them working on my Desktop, the service is even slower - some sites 15+ minutes and still not loaded. No warning of cancellation fee.

I signed up for Hughes Network, and was guaranteed 100% satisfaction. That is a joke, I've had it for 3 months and already called them twice! Cannot speak with a supervisor, given every lame excuse as to why it's so slow, blah blah blah. I'm over it. DO NOT USE THIS COMPANY!

During the initial sales call, I was told that there would be no buffering for online streaming even if we went over our GB plan. However, this was a lie and then they still charged me a $325 cancellation fee and would not waive it, no matter what. They are con artists who aren't taking responsibility for predatory sales tactics.

When the system was allegedly working, it was so slow it was essentially worthless. It then completely stopped working. Someone came out to "fix" it, and that "fix" was temporary and the system went completely down. We tried numerous times to get someone out to fix it, but somehow they changed our address from being in Maryland to being in Michigan. While we waited at home for the technician several times, they actually sent a technician to a Michigan address, despite our calling numerous times to correct it. They kept sending us emails threatening to charge us for a router they never sent us.

Consumer beware. HughesNet is a total scam. They promise high speed but even their techs admit it's impossible. After a few months of frustration since Oct 2017 I finally had enough and decided to cancel. They want me to pay an early termination fee of $391 as I am breaking the contract. I told them that it is they who broke the contract by not living up to it. The service is pathetic. DON’T, DON’T, DON’T get involved with this scam. Be warned. I wish I had read the reviews. Surely this is illegal??? I’m forced to give them 1 star. I wish I could give them nothing.

We called HughesNet on Wednesday May 16. Spoke to a rep who gave us info. She told us that with the plan we were getting, which is the same plan she has that supports her family of 4, we would be able to stream video, run laptops and operate our phone on WIFI. THAT TURNED OUT TO BE THE BIGGEST JOKE EVER! They came and set up on Thursday. It ran great that day until around 7:30. Then the only thing we were able to use was our phones and that even buffered.

If you want to spend $400 a month to have ** internet service... be my guest! It is the SLOWEST possible connection out there... with LIMITED DATA!!! You will blow through it in days! Yes days!!! ABSOLUTELY A WASTE OF MONEY!!! I spent $400 to get out of contract! AND WAS HAPPY WITH THAT!!!

I recently signed up for Hughes internet. The sales team did a great job baiting me into accepting a 2 year contract. I have had their service for 30 days and am still unable to use my laptop to work from home, there is not enough speed to run my programs. In addition to work I am unable to watch even basic television using Hulu or Netflix. The service buffers every 40 seconds and that makes it completely useless. They refuse to send a tech over free of charge, even though the sales team said they would if there were problems in the first 30 days. I don't know if I need a new modem or a booster or just a new internet provider. HUGHES NET IS NOT ABOUT CUSTOMER SERVICE OR ABOUT BEING A HIGH QUALITY PROVIDER...

You’ll love their service during your first month of service. Super fast download and upload speeds. Once that 30 day grace period is over, they cut your speeds back significantly. Upload speed is sometimes below 1MB per second. Download speed is usually around 10MB per second. That said, it’s still better than CenturyLink in our area.

Yes! HughesNet Gen5 is available from coast to coast in the U.S. All you need is a clear view of the southern sky. Visit our Coverage Areas page to learn more!

Use caution in signing up for this service. I am rural and thought this would be worth a try. Unfortunately, you cannot "try" out the service. You MUST commit to a contract. I went ahead and did it, hoping for the best. I do not stream movies, just light internet and email, so I figured I could get by with their basic plan according to their own estimations of what it would do. I paid $169 for the install, and then was leasing the equipment. Not a good sign anyway, but they did not have an option to buy. With leasing, you end up paying much more over time than you ever would buying for yourself. I did not realize I was signing a 2 year contract. That is likely my fault, but I do not recall them being that specific. SO, not only can you not try it out first, but if it does not deliver, you are STUCK with it for 2 years? Wow, interesting business plan!

I was told I would have minimum 20 mbps and be able to stream movies relatable, etc. I do get over 20 mbps occasionally, usually in the middle of the night, but it more frequently ranges from a documented low of .66 to mid-teens, and streaming or doing much else on the internet is EXTREMELY SLOW or impossible. A tech support person has visited twice to replace the modem, realign it, and concluded he doesn’t know what else to do, but that yes, the service is not what it should be. The poor customer service reps, young people in other countries, just lead me through the verbal loops they have been trained in. So- I am assuming I will end up having to pay the $400 to terminate the account and return to the local telephone company’s medium slow but consistent and reliable service. DO NOT GET HUGHESNET unless there is no other option and you don’t mind paying for spotty, sketchy service.

We bought a lake house for weekends and didn't have many internet options. When I called I was given the impression that it was a month to month contract for $69. We can't stream anything because it stops every few minutes to buffer. DirecTV says that, "the internet connection speed does not allow for a smooth playback of this streaming program." It takes forever for anything to load on the computer and sometimes Safari can't get a secure connection to the internet. I could go on and on. I've spent numerous hours on the phone with Hughes trying to fix the problem which they denied existed. Today I called and canceled. To my surprise I was told I had a 24 month contract and would be charged $355 to cancel. I'm writing this hoping it might prevent someone else from making the huge mistake of getting Hughes. I had a new internet company install today and it works perfectly!

I advise any & everybody to cancel their services with these incompetent fools. Even when you cancel your services before 30 days, they wait for 2 months to try & charge you for the termination fee anyways. Internet always going in & out. Customer Service is Horrible, & They Lie so damn much. I will NEVER get their services again. Told them I am not paying for no termination fee with the wack services I was received. I feel bad for anyone with their services & giving them good reviews for nothing. They are beyond worthless & I am very displeased with them. I'm pretty sure I'm Not the only one that experienced their dumb service. They blocked me from their website & sent the termination fee that I felt like I shouldn't have to pay for, straight to collection agencies. HUGHESNET or should I say "** NET" is a Joke.

I have never paid as much for something and received so little in return in my life. I moved and signed up for their internet service because I had no other options. I should have lived without the internet. Their internet is incredibly slow -- a throwback to the days of the old phone modems -- and their streaming -- well, rarely will it stream. The first time I called, they pointed the finger of blame onto my hardware even though my Smart TV and laptop/computers worked fine at my previous address (they even have some silly boilerplate email that suggests the problem may also be related to the hardware).

I got HughesNet 12/17. The technician came out to install and on that day Netflix was buffering and he couldn't get it to work properly. It NEVER worked properly, EVER. I called HughesNet at least 3x monthly and was told it was 1. My fault. 2. Call the TV manufacturer. 3. Call Netflix and Hulu because it's their fault. 4. Suddenly they knew how to fix it and wanted to charge me 130.00 for THEIR advanced troubleshooting to fix it. I finally today, May 2018, cancelled the service with a $225 broken contract fee. I don't even mind the fee if it means I am free from HughesNet. Trust me. The worst thing you can do is get this service.

I live in the country and had internet through DISH Network (which was actually Hughes Net) and never had a problem. Fast forward to November 2017 a few days after my two year contract was up. My internet, which I never had an issue with even in bad weather, completely stopped working. That Monday I called DISH and they suckered me into upgrading the equipment which also meant paying Hughes directly. WORST MISTAKE OF MY LIFE!!!! They installed the equipment wrong, which I found out after a week what their requirements were so my signal is **. Signal is also shotty in other areas of the house, which were fine before, but their customer service told me I could buy a WiFi booster. UMM no, it shouldn't be my fault that the new crap you made me get doesn't work. Not only that but the plan they talked me into doesn't cover my needs like they said they checked and I would be fine with.

In May 2017, we signed up with HughesNet when we lived on the Eastern Shore of VA. The service was awful and constantly buffered. Couldn't stream a movie. When we moved to Virginia Beach in January 2018, we called HughesNet and said we wanted to cancel because we were moving and dissatisfied with the service. Who has $400? They said it would be this stiff penalty to break the 24 month contract. So we continued service at our new address. But in January they forced us to restart THE 24 MONTH CONTRACT all because we were moving (we still kept the service).

I signed up before doing my research, being new to the area I thought it would work. I was told that with being a heavy internet user with a large family the plan they set up was perfect for my family. Lie number 1. Come to find out it's not. My kids can't do homework. Everything has to be done on a Chrome book and I can't do online schooling or my online business. My kids can't watch Netflix, play on their tablets. No learning games for the toddlers. When I called they were rude and when asked to talk to the main manager and supervisor they don't have one and hung up on me. Now I'm stuck for 23 months with a service that doesn't work or pay 450$ to cancel.

I am in a rural area where there is not much choice of providers. Hughesnet is pretty good. I think it is a bit slow, otherwise have had no problems and the installation was good.

My family and I sold our home and moved out into the country into an old family home to save money. We were worried because, as a teacher, I rely heavily upon internet to load grades and work on lessons in the evening, and our cable internet was unavailable there. After researching, my husband felt that HughesNet would meet our needs. Unfortunately, it didn’t. I could never connect during the 6 PM to 10 PM time frame. We called and asked for service and help several times. We were basically told that it was working fine over and over, despite the fact that I couldn’t connect during that time frame. I eventually found that if I got up between 2:00 AM and 4:00 AM I could connect— but it would go in and out while I was working.

I work from home. We only had ATT DSL and it was totally horrible with no dates on when we can get good broadband service in our area (2 streets off the 'grid'). No choice for Comcast as their service also 'stops' 2 streets away. Had no other choice but try Hughesnet but cannot get full benefit due to how slow it is. Cannot link smart home devices not stream because of internet speed. I actually have to use my iPhone hotspot to work from when I connect - it's faster. Had I known this area did not have decent internet we never would have bought the house. Has caused a lot of issues with neighbors around us as well.

I have had HughesNet internet service for about four months. When I got it, the sales folks were extremely friendly and all adept at communicating in English. Since I've had it, the speed of the internet and the quality of video-viewing has been extremely variable. The tech people are all non-English speakers. The system for contacting them is cumbersome and inconvenient. They do not respond well to queries. I have given up. Sometimes the speed is good and sometimes it is bad. The biggest problem is playing videos. There's no real point in complaining. They don't care and they just give excuses.

Initial service charge was 409.97 for equipment and installation. Hughes promises a high speed and provided 20 gigabits per mo. for $59. On top of the initial service charge. 20 gigabytes was nothing but did not know then how little amount that was. Their cancellation fee is high $385. and we will pay it just to get away from them. Their internet services suck. When you complain they just offer you a few more free gigabits. When you ask to cancel this account they refuse because they follow some dumb cycle instead of the merchant wishes. I hope this will help someone out here. Wish I had read Hughes Net reviews prior to contacting them. Contacting Hughes was a biggest mistake.

I live so far out, we only receive satellite internet. Hughesnet has been awesome to deal with. Affordable and decent speeds. They don't keep changing prices like a lot of companies these days. Had it for 5 years now.

I can't stream anything unless it's in the middle of the night. The only reason I have HughesNet is that I live in the middle of nowhere and that's the only provider available. No competition.

I have had Hughesnet for a couple of years, and recently my internet download and upload speeds dropped to a point where it is no longer usable. After two tech trips out, and multiple customer service phone calls -- I am still without internet. The fact that they have so many layers of customer support is ridiculous, and the length of time on hold is extremely frustrating and ridiculous!!! I have been without the use of the internet for over one month.

I certainly should have read reviews before even considering this scam of a company. We discontinued our service with HughesNet over 6 months ago, and are still getting bills. The internet was horribly slow and very limited data. We live in a small rural area and didn't have much choice for providers. We paid an 85$ disconnection fee, no biggie. We were sent a box to return the inside equipment, which we did. A month later, we were sent a bill for 213.50 for the equipment on top of our roof, that is attached to the dish itself. They expect their customers to climb up on their own roof and take this piece off and return it. I do not have a ladder tall enough, I have a bad back and I wasn't taking any chances. So the only other choice I had was to have a technician come out and uninstall. He gave me the piece and I was told I would be sent a box to mail it in and my account balance would zero itself out.

BEWARE. Don't be fooled by other websites claiming Hughes Network is number one in satellite internet. If Hughes Network is number one I'd hate to see how slow the others are. Even their 5g won't allow playback of a music video without repeated buffering. And they don't stand behind their install jobs either. Their installation tech didn't bury the cable from the dish to the house below 1 inch across my driveway. When the wire became exposed Hughes Network expected me to pay $65 to have it buried at an adequate depth. I argued, why do have to pay for a job done poorly by their install? They held firm on the cost to get someone out to do it right. I DO NOT RECOMMEND THIS COMPANY. Very slow internet speeds. Very poor customer service.

STAY AWAY. This is an horrible company. Very slow, my phone doesn't work properly. Highly sensitive to the weather. I had service installed less than 24 hrs. when I knew how bad it is. Serviceman cut original cable and then wanted $125.00 to repair what they had done. They wanted $ 400.00 cancellation fee and their equipment return had to be removed by myself and take it to be shipped myself. I have never been so dissatisfied with any company or their service.

I have been forced into keeping this awful service due to a 2 yr contract I never knew about. The account number they provide never works, customer service sucks, paying a bill is a nightmare and having any internet service past a week forget it. This is the worst company I have ever encountered. STAY AWAY!! I wish I would've read reviews before signing up for their service.

Problem: My 85-year old father recently contacted Dish TV about getting a package deal for TV service and also internet (which they bundled through HughesNet). A Dish representative came out and set up both the TV and the internet. He explained my father would have both; it was a 2 year contract and didn't explain that the internet plan was a 'Data' plan - mostly used with cell phones. Residential areas mainly need 'speed' plans due to different requirements. Computer internet usage in residential areas is often determined by Windows upgrading itself or security updates or even streaming on TVs. My dad uses internet for both his computer and TV (and even his house phone). They never said that after 10GB of data, his internet speed would go down to 1 Mb/s - slow enough that most items won't work properly.

Some slick talking salesman muscled me into a contract based on a lie. They promised me 20 down and 3 up speeds, and the installer ran a internet speed test before he left. Only problem, my cable was still hooked up, so I did an A - B comparison. 3 times, I checked the download speed in application on all my devices, computer, PS4 and cell phone. Not even close, every time the cable Internet was 10 times faster. I believe they have a device that allows them to fake out the ping test and fool customers. It is likely a scam, because now they will not let me out of the contract, they want me to pay for the unused garbage service too. I have contacted the Federal Trade Commission and will be speaking to an attorney about this, please contact me if you have had similar experiences.

HughesNet Gen5 should be against the law. It has to be the absolute worst internet provider ever in history. It advertises that it is the leading #1 internet provider nationwide. It is false advertisement. Do not waste your money! Their customer service is even worse. I made six calls in the first 4 weeks of service. Out of those 6 calls I was hung up on 4 times. I cancelled my services but have yet to receive a box to send back my router. Also, the guy that installed it did not allow me to touch his phone. Thus, forging my name. My download speed is currently 563kbps. If this is the #1 internet provider in the nation then we are in big trouble folks!

My contract is up in Sept. which I also didn't know about until I started experiencing connection problems early with my service. Frustrated after calling a number of times, I was informed of my 2 yr. contract and the amount I would owe if I canceled. They sent a 3rd party to install my dish and get me set up. This gentleman had me sign papers explaining my signature was needed to accept the dish, modem, and wifi and that he set everything up to my satisfaction. Only after complaining did I find out that this setup person was only contracted out and not employed by Hughes. I am now being told after numerous calls complaining about slow internet connection and constant buffering on videos and movies that the system I have is outdated and I have to purchase a new one. I cannot wait for Sept. to get here and cancel! Worst company I've ever dealt with.

When it snows the dish fills and we get no service and the service is so slow you can't watch a tutorial or movies because it constantly is buffering, even a 2 minutes clip buffers constantly.

I have tried several companies and HughesNet is the best I've found. It is reliable, fast and customer service has been very easy to work with. I have called them only one time and I am not "computer literate" but they were able to walk me through and get my problem solved.

My reason for this review is, their service is horrible, and the internet. First of all we had no idea we had to sign a 2 year contract and that if we cancelled we would owe 400 dollars. We never received a bill or any contract that states these important things that nobody told us. And they will not even give us a copy of this contract. They said our bill would be 50 a month and it's not. More like 78 and some change. They double billed my account. DO NOT TRY THIS. THEY’RE SCAMMERS. Signing up with Hughes Net was the bigger mistake of my life.

We tried using HughesNet for four months and found that we would go through our data plan in the first week or two of the month leaving us to buy "tokens" so that the speed wouldn't crawl for the rest of the month which would add to our monthly bill. We had them do a test to see why we were burning through our data plan each month. After the test they said that their equipment was working fine and that we must be doing all the usage they showed each month. We don't stream music or videos or do any gaming so they told us when we signed up that the data plan we signed up for would be more than enough in a month's plan.

I had Hughes Network come out about four months ago and install service. By the end of the first month the speed was down to less than 1 mbps so they sent the tech out again. He got it working again. By the end of the second month we had the same problem. We called them again and they sent another tech out. He got it working again but by the end of the next month the same problem again and they tried to charge me to have the guy come out to fix it. I just spent an hour and a half on the phone again being told that it would be 3 to 5 days before they could send someone out to fix it again. I had a hell of a time getting them to understand that I run a small internet business here and cannot wait 3 to 5 days.

I have had some bad service at times but I have never written a review before, nor have I felt so strongly about writing one now. If I can deter just one person from this company, YOU ARE WELCOME! This company is the worst experience I have EVER had. I was charged upfront for my service and told that the installation fee would be waived. I was also told that I had 7 days to cancel the service if I was dissatisfied for any reason (AZ law is 30 days). A week later the technician installed the service. I had one TV on the signal streaming Netflix, nothing else in the house had been hooked up because my husband and I were in the process of moving in. It seemed to work ok while the technician was here. That same evening, I couldn't stream Netflix without it constantly buffering. I called the next morning to cancel the service and was told that there would be a $399.00 cancellation fee plus the month of service I had already paid for.

First off, this is the first time I have ever felt it necessary to write a review on a business. HughesNet is by far the worst service all the way around, customer service, account management and the speed of their so called WiFi. Today alone I was on the phone with them 3 times, 1 call lasted 15 minutes, then I was disconnected, 2 other calls at 19 minutes each, both disconnected by them. Apparently 19 minutes is all the time they have for unhappy customers. I would strongly recommend reading these reviews before proceeding with them, I wish I had.

I thought that I was speaking with the department that bundles internet and satellite TV for Dish network. I told the woman on the phone that I had satellite TV and now I wanted to get internet bundled with it. She never mentioned HughesNet and she never mentioned a data cap. She told me to call back after the first bill and they could bundle them for me. I now have found out that she lied. She wanted me to wait a month to find out that Hughes and Dish don't bundle so that I can't get out of the contract. Now because Dish Network uses internet my data gets waaay too slow after less than 2 weeks. I'm paying just as much as I did for Spectrum's unlimited data. I have reported them to the BBB and will continue to do what I can to make this right.

This company is into quantity - ie; getting as much as they can with as little effort as possible. NOT quality. Their customer services is the less than one star. I give them a negative star. I will never do business with a contract satellite company again. Ugh. Beware!!

Contract dispute between myself and my internet provider- HughesNet. I was promised that the internet service that I was signing up for was more than adequate to meet the requirements of my internet needs at 59.99 per month with a 2 year contract. This service is suppose to be unlimited. Long story short this is not true, the service that I was sold at 59.99 per month and promised would meet all of my request or needs, I am now told is not adequate and instead of 59.99 a month I now have to pay 129.00 a month to receive the promised service that was promised to me at 59.99 a month. Please help.

I had this service for almost a year. They promised speeds that were not met. I also had near-constant connectivity issues. They also overcharged my account at least twice, and one time they charged me for a modem return, even though I returned it to them, which overdrew my bank account, and I had to fight with them to return the money. The money was going to take about 3 weeks to return to my account, during which time my account would have remained in the negative. So I had to go through my bank to file a complaint against the company to get the bank to return my money. Thankfully, my bank was very accommodating. DO NOT use this company. They also have high prices, and though they offer discounts at times, they do not always apply those discounts, so I had to fight with them for that, too. Horrible company, Howard Hughes should be ashamed of it.

I knew moving out to the country I would not have my high speed, however this is worse than I even imaged... You would be better off not having it at all. I can't even watch a video on FB. I have to take my tablet to work to update any of my apps. I watched Netflix and it took all 30gbs in 2 days. I am going to be paying to get out of my contract and move providers.

I have never written a review about a company, but I feel lead to, hoping that somehow what I write or what others have complained about HughesNet may save at least one person from having to deal with this company which I consider the worst I have ever known in my 54 years on this earth. I wish I was politician or lawyer or anyone of power who could influence shutting down this corrupt company. In our rural community, there has been only one internet service available until recently which is quite expensive, but works perfectly. When we heard about HughesNet and a reputable cable TV company offering a joint package to save money on both services in our area, we signed up. We were promised service that was equal to what we had been receiving and our contract was for two years. From installation, HughesNet was a nightmare. They came and left quickly while my son was dealing with the cable TV people.

I got this service because we'd moved to an area that was just outside the city limits. It was considered "rural". Since there was no other service provider, HughesNet was what we were stuck with. The service was constantly cutting out. We got the highest package they had and it was worse than using my cellphone data. I actually used our cellphone data more than we did with this service. Customer service was decent but still very misleading. Forgot about streaming video or gaming with this internet. It's just not worth the money. Unless you have no other choice, I wouldn't choose HughesNet.

This must be a Twilight Zone episode. Customer service is designed to frustrate you into screaming mode. Service so dismal, my PC could never complete its updates. They sent me new equipment, twice... which I installed & it didn't work. They sent technician, he said new modem not compatible with old equipment outside & he reconnected the old equipment. Internet worked slow for 1 month then just stopped. Now Hughes is saying new equipment was never completely installed. They are sending a technician out again. They lie & make up new excuses. Honestly I'm going thru all this to save $200 and I'm not sure it's worth the mental anguish. Don't connect with this company, it's better to not have Internet at all than to deal with their insane customers service.

After install company did not activate account, I went through 4 days of trying to get someone to help only to be told that the guy is on vacation and would call me later to walk me through it. Still awaiting the call!!! After reviewing the other reviews I am sorry I went with this company!!!

They promise 25Mbps speeds. As I'm writing this review, I'm getting the blazing speed of .1Mbps. This is consistently how terrible their service is. You're better off being in the stone age and saving your 70 bucks a month.

HughesNet is an awful, terrible, horrible company. I had them for way too many years. Next time they have the guts to advertise on TV, notice they don’t say anything about streaming movies and video and such. They can’t. You'll use up all your allocated bandwidth time before the movie gets thru the credits. Tech troubles? Good luck. No one speaks understandable English and they start you off with a litany of stupid questions. ("Is your modem plugged into an AC outlet?") Use 2 tin cans and a string to get your internet. It’s less trouble and you'll reduce your stress load immensely.

First I was unable to register online with the company. I emailed them and they replied with a form letter on how to register. I still couldn't register. Last month I spent 20 minutes on the phone updating them on my new debit card # and getting auto pay set up, after driving 50 miles to phone service so I could call them. I couldn't pay online because I couldn't register my account, now I have spent 2 days trying to reach a human there via email because they say they have no info to get my payment.

The service I received from Hughes Net has got to be a joke. It was not able to stream anything to the TV more than 5 minutes. I called for the technician to see what was wrong. He showed up and checked the system. He said it was not a problem with not my computer. He also said the Hughes system was overloaded with more customers than it could handle and everyone has the same problem and there was nothing he could do to make it work. I also had a problem picking up any information on the internet that had pictures in it. So I cancelled the service and had to pay a penalty. I had to go back to AT&T since that is my only other option. Spectrum refuses to run service here. I only wish I had read these complaints before. How can companies do this in this country and get away with it. Are there no laws?

Oh my word! Right now I want to find out how to prevent them from billing me for the remainder of the "contract". I do not know why I chose Hughes except for the false advertisement. It is not an American ran company with American values. At All. I have not had good service or corrected service and I am frustrated trying to find someone who speaks clear English, but more importantly does not repeat everything I tell them without understanding what I am trying to say. This last call(s) required multiple transfers until someone told me they didn't have the capability to transfer me from the Philippines to the US. ARGH!

The service is substandard. I first started with the 70 dollar package and it was terrible. Up it to the 100 package and no change. Very slow and not worth the money. What a rip off. Only two months of a two year contract. So if anyone is thinking of HughesNet do not do it. A total rip off.

I was a customer of HughesNet. I live in a rural area so options for internet are limited. The problem started when I was told we could upgrade to Gen 5 which would allow Netflix and better internet. I received equipment and installed it. It never worked. This was the end of December 2017. I spent numerous hours on the phone with Tech support, my only option since I had no internet. The issue never resolved and I boxed up equipment and returned it to Hughesnet. In January 2018 I went with another company for internet. Hughesnet continues to send bills and attempts to draft checking account. I am hoping someone in the company will see this and stop it. The phone record will show how much of my time was spent attempting to resolve this issue.

I am a very moderate user. I stream music occasionally, watch a little Netflix from time to time and browse the internet. I was told that my 20GB plan was more than sufficient for this. Not only does the service cut out and lag when trying to watch a show, it takes up to 5 minutes to even connect to iHeartRadio; which is ridiculous. Beyond that, with my minimal usage, they tell me I'm out of data 1/2 way through the month. I called to let them know that the data usage can't be correct and I'm having other service issues. The data is depleting when I'm not even home and there are no devices connected. They tell me I'm wrong and I have to pay more for more data. Ah... no. I do not want this service that doesn't work, so I told them to cancel it.

I just got off the phone with a acct manager named Austin, who probably goes by Rico and he lives in the Philippines. Anyways, Our service with Hughes Net is absolutely terrible. Everyone needs to find a good Consumer Affairs attorney and shut these morons down. It is obvious they have not learned anything from DirecTV or DISH because they have absolutely no technical support, their customer service is deceptive and hangs up if you disagree with them.

I got HughesNet about a year ago. I bought the system for almost $500. I was told I am not under contract. I just told them I was selling my place and want to stop service the 1st of June. They told me I would have to pay $340.00. I hate this company and would not advise anyone to go with them.

The Hughes Network salesperson said the anytime data starts at 25 mbps and after using that it'll slow down to around 20 and no less than 18 or 19. That is the information we used to purchase the service. In reality, it slows down to 1.6, far less than the salesperson said. The tech person at HughesNet I called to ask about this slowdown said the anytime data speed was 25, then after that it will slow down by 1/5. He repeated the 1/5 number several times. This was likely the same info the salesperson was using. I told him 1/5 of 25 is more around the 20 mbps range. He paused and said, "I meant it will slow down to around 1 to 3." Clearly, they are confused. In reality, after your anytime data is gone, your speed will be around 1 mbps. If you buy HughesNet and think you're going to get unlimited data, it'll be in the 1 to 3 mbps range after your anytime data limit is used. Or, back to full speed between 2 am and 8 am for the bonus period.

We have had HughesNet for roughly 1 year and the connection has been terrible. I have tried several time to cancel the service but it is very hard to cancel because of the contract that you sign at the beginning of service. I would suggest that if you are looking for a rural carrier you avoid HughesNet as a provider. You will be very disappointed and would have to keep the terrible service.

This is a terrible service! They trick you into believing their lowest data package will be suffice for streaming 2-3 movies a week and using regular internet daily. IT'S A LIE! We are now paying over $100 a month for their services and are locked into a 2 year contract. I called a week after getting the services to cancel because we were so unsatisfied, they said it would cost $400 to cancel the services! Every time we call in we are on hold for great amounts of time and get a customer service agent that is hard to understand.

When I moved out to the country there was no internet services that serviced the area nor where there any cable companies in the area; therefore, I had to choose another option for TV and internet. I decided to go with DirecTV and they stated they did not provide internet, but were associated with HughesNet for their internet. I Then told them that would be fine. "BIG MISTAKE". What I was told by the representative was there were no overcharges or slowdowns with unlimited internet service. I advised them several times of the internet usage that would be done and was assured the service plan was sufficient for my needs. "Wrong." From day one the service was very slow. I was unable to stream any videos due to the connection being too slow. The first time I called to see why I was unable to stream and why the internet was so slow, I was advised it was probably a setting in the router, but because I was not at the residence they could not help me.

I called a month ago, and notified Hughes Net of my husband's passing and I would like for the account to be closed. I was told the equipment would need to be returned. I said ok. Hung up, after being lead to believe the account was closed. My mother then informs me Hughes Net keeps calling her all hours of the day and night. I made the mistake of calling from my mother's phone to cancel. I call them back and I find out they are saying I never cancelled! The lady says "Hold on for the cancellation department," and with that I am placed on hold for a very long time almost like on purpose hoping I would hang up.

I was having a hard time with my internet and work from home so I needed a stronger service. Having a limited number of options, I decided to give them a chance. Worst mistake! I had to use my hotspot to do my work. When I called them they said I had too many devices connected?! Even when all the devices were NOT connected it still said it was. This past weekend was the absolute worse. I was trying to back up my phone and actually had to leave my house and go to a friends. I did the speed test... no lie it was .42!!! I had the highest plan! I had, had enough.

I have the same issue as all of you and am now being taken advantage of, here is my story. We've had HughesNet since April of last year, 4.4.17. but I moved in December and supposedly "renewed" my contract for 2 more years of discounted promotional pricing of $20 off as they promised me, having signing electronically to their updated contract that they insisted I sign automatically as my new system was installed. Today is 4.11.18 and that agreement "promise" doesn't even exist evidently on their end only because they are claiming I am needing to just pay full price for internet that has been unplugged from the wall and satellite...

I called HughesNet because we are in rural area and internet I had was slow. HughesNet GUARANTEED me faster more reliable service. Only 2 days after I called for help because internet was slower than old carrier. They put TECH SUPPORT on w/ me (NOT support at all). I NEED landline and cheaper for me to go through Hughes, so yes! Stupid me sign up for phone but they charge you for the (phone that is a ama) box you connect to your modem and phone. I still haven't figured out how to do it. Even in watching the video they said you have to watch. Still unable to talk w/ someone regarding my concerns because call in cell breaks up when talking on it and because I can't get phone installed I don't have a landline either!

We had HughesNet service installed in January. The services are very slow and the connection would not even reach to the TV in the bedroom which is two doors down from the modem. We contacted them at least three times but still they did not fix. We called to cancel today. The lady tells us we have a 24 month commitment which they never told us on the phone. She says they emailed it but verbally they told us it was a month to month contract. So the salesperson just told us what we wanted to hear on the phone to get us to connect I guess and now they think they got us!!!

I had an awful experience with HughesNet. My father had to put my service through them in his name because they couldn’t find enough credit history for me. Then they took payments out of MY account when they were suppose to be taking payments from my father’s account. Since it was technically in his name. Then they wouldn’t allow me to cancel the service, but could take payments out of my account? How does that make any sense? I had to literally go to my bank and Order a new debit card to stop payments to HughesNet.

Had HughesNet satellite service installed. First thing I want to say is the service is very slow. Next I contacted them because they installed the dish right in front of my electrical panel which now I cannot even open the electrical panel door. I called them to have this corrected and they want $125.00 for the technician to come out and then labor time. They are the ones who installed it there in the first place. I am very unhappy with their service. DO NOT GET HUGHESNET.

In my opinion, HughesNet is worse than terrible, but I had to give it one star to give review. If I could give zero stars that’s what they would get. Needed satellite internet where I live. Not many to choose from. Called to set up account towards the end of March 2018 and they charged me for a month and I didn’t even have it installed until April 6! And the tech had a hard time getting it to work. After he left we had nothing but problems. Had to unplug modem 3 times and it was slow. Couldn’t watch videos on YouTube because it kept buffering.

Well my experience has been pretty much like all the rest of you. First month: Great connection for the first 20 days, (I KNEW that had to be the start of some kind of scam) then it ran smooth for the remainder of the first 30 days. Of course it did. We had just started using our data allowance. Second month: Starts out okay. A few little hiccups here and there, but no 'deal breakers'. Currently, as I'm typing this, we are 28 days into our second month. Last week I saw a big message on my TV that said 'Slow or No Internet Connection Please check with your internet provider'

I waited for hours yesterday and going on seven hours right now for technician to install the Internet. They are extremely unprofessional, unreliable and if I could see you for them wasting my time I would. I am installing Internet at the cabin so I have to make a special trip and spent hours and hours waiting for them. To no avail, they never did show. And to top it off they already charged me and I have no service and apparently they are not going to make any effort to install the service. They should be shut down. This has to be against the law somehow. The cabin is a simple straight shot 10 minutes off of the 15 freeway, it is not a big deal.

I called and get a quote 250 for full install month ago and called back today and they said be 500 because they didn't want any more customers. Sounds crazy. Lady was rude and didn't have any concern for the sale. Told me 2x they didn't want the buisness.

I had to suspend my HughesNet service due to my house burning down. When reactivating a few months later, I was told that the new equipment would be mailed to me. Equipment never arrives. I call again and am told a technician would deliver the equipment. HughesNet technician would not leave the equipment because electric is temporary while house is under construction post-fire (which I found somewhat understandable). Later I see I was charged for two months of service since the initial call to reactivate. When I called and explained the situation, I was told a credit card refund was not possible. I canceled the account there and then. This cost me another $110 on top of the $130 fees for two months of service where no service was received (nor did I even possess the equipment to use it!). Am I missing something, or is this absolutely ridiculous?

After nearly 5 years of "service" that they touted as excellent but is really just overpriced dial up. I CAN ONLY URGE ALL PEOPLE TO AVOID HUGHESNET AS THOUGH YOUR LIFE DEPENDS ON IT! 90 dollars a month... Way more than they tell you after all the taxes and hidden fees... Slow speeds... YouTube would buffer so much it was impossible to watch, forget streaming, seriously... Don't even think about it, working from home was impossible, double billing, awful customer service, and above all else... They offer an antiquated service. My hotspot on my android through Sprint blows them out of the water! Just canceled their service. I knew it was bad when my system needed repair and the repair crew that was sent out was in the middle of an active inventory... Was told by the repairman, "We couldn't fix it even if we could."

I never gave HughesNet permission for recurring charge to my credit card. I changed it to invoice only and blocked them from my credit card account. After 2 months, I quit their overpriced and unsatisfactory service. Since they never told me upon installation that I was under a 2 year contract, I have contacted an attorney about the termination fee.

I had cancelled my service and had told the man that I would not have the money until after my bill was due and to take my card off the automatic payment. Well long story short he did not and they took the money out. When I called them to get a resolution they told me that since I cancelled my service there was nothing they could do. So I had to pay the overdraft fee. And another thing they are so ridiculously overpriced. I was not worth what I was paying. I would highly recommend NOT using Hughes Net. They will screw you over every chance they get.

When I signed up for their 25 plan I was told it would work well with streaming. I have terrible speed and the price has changed so much. I call and I am hung up on when they don't want to hear my concerns. One agent tells me one thing and the next tells me another. They even sent a tech out who said he did not know why it was so slow. Then I ask them, "Why should I pay for something you are not providing?" and the agent hung up. Wow, the worst company ever. Don't get them.

Had service for first month {10 GB plan}. Was told would be "plenty" of data. At end of that month after payment deducted, data use THRU THE ROOF, at least 20 GB daily. Called them TWICE, couldn't tell me why, wouldn't return calls. When I wanted to cancel service told me I was under a 24 month commitment. {Was first I had heard of this} and would have to pay over 600.00 plus return the equipment. Very bad company to deal with, bad service, makes up the rules as they go along. FOR YOUR OWN GOOD, STAY AWAY AT ALL COSTS!!!

This company has to be the worst company I've ever had to deal with. Their communication is horrible and their customer service is worst. I ordered service through their sales department and the lady was rushing me so much that I asked her to slow down. Not surprisingly, she assigned the installation incorrectly to the billing address and not the servicing address. After calling back and having the installation rescheduled, they then assigned it to an installation company (because they don't do their own) that doesn't service the area that I needed the installation. Of course nobody called to tell me. I had to call to find out why they didn't show up. Then when I called back in, they were very nonchalant.

I purchased Hughes Net Internet service, I consulted with Hughes Net and they said that the 20 gigabytes plan would be perfect for a second home for 2-3 people watching movies and for Internet access on a PC. If you watch High definition and don't use the streaming DVD quality saver, you can watch two nights of TV and movies before you run out of data and go to the slow-speed close to 19.2 k dial-up.

HughesNet promises great internet speed and service at the beginning. When the installer demonstrated the download speeds and video quality to us we were simply amazed how fast and how clear the picture was. Here it is eight months later and the internet speeds are so slow, our computer continually gives errors message about internet connections timing out. Downloading Netflix is frustrating and attempting to use the internet reminds us of the old dial up days. Trying to use our iPhones for calling on Wi-Fi doesn't work most of the time and when a connection is finally made, the connection is broken, garbled and there is a 2-3 second time lag. Simply terrible service.

Compared to my old broadband service this Internet service is very slow. It is also very expensive. I’m paying more for a limited 10 GB night service than I was for the unlimited broadband service. I should have canceled before the 30 day.

I wrote a negative review because of poor internet service, but after receiving assistance from one of their Techs, determined that because of their efforts to fix my Internet problems and clear-up my misconceptions - I was WRONG. My service is now much better than it was - not perfect but very useable. I was impressed by the Tech's knowledge and the way she handled my frustration. I tried to modify my previous negative remarks, but could not gain access to do so. HughesNet solved my problem with understanding and technical know-how. Not being able to, OR not being provided with the process to modify a previous comment leaves a gap in the Consumer Affairs program.

HughesNet sucks. Do not waste your money on this crap. I have to spend $110/month for the next 23 months for this junk or have my credit ruined. I gave one star because the system wouldn’t let me give zero. HUGHESNET IS AN ABSOLUTE WASTE OF YOUR MONEY!!! You are better off without any service. The only thing worse than the internet service is the horrible customer service. You are damn lucky if you have a rep who can speak English. To summarize, DO NOT SIGN UP FOR THIS JUNK!!! IT IS WORTHLESS!!!

I signed up with Brads Electronics out of Oklahoma that is a Hughes Net provider who told me that my internet service was not a contract. Upon trying to cancel the service due to a cross country physical move, Hughes Net blew me away stating that I was under contract for 2 years and that my final bill would be some astronomical amount. Now you can go to HughesNet own review page and get this info: Best For People living in rural areas who don't have access to cable or fiber optic internet. Not For People in cities and suburbs who have access to faster internet types and speeds. I am moving from a rural area to the city of Atlanta. I believe I fit their bill of not for me. They are full of it. Take your business to them if you want to. You will regret it. They seem to have third party companies selling their product under the false pretenses of "you're not under a contract" when you actually are. Buyer beware.

Hughesnet Gen4: I too am forced to pay for an internet plan that does not live up to the advertised speed and access. I recently tested my speed using Toast.net by using my Hughesnet service and then my hotspot connection with my Verizon phone. When running multiple server locations Toast.net without fail shows my hotspot as two times faster than my Hughesnet service. When I go to the Hughesnet Speed Test I get the same basic results for my Verizon hotspot but get a totally unbelievable result when using my Hughesnet service.

My bill is due on the 12th of the month yet Hughes Net is taking the money out early on the 2nd of the month. I called and asked them to not take the money out of the account until the due date, which does not seem to be a problem with any other bill I have due. Make a long story short they made me jump through hoops. Said they would change and I could only change once a year. No problem. The guy comes back on the phone tells me it is still coming out on the 2nd and now I will be paying more because they are prorating the bill until May 12. So instead of paying 123.59 I owed on the 12th of April and should have another bill due for the same amount on May 12 which is a total of 247.18 they will charging me just under 195 dollars and another 123.59 on May 12th for a total of 318.59 not because I owe it because they want it ten days early.

Our service was supposed to start on the 26th. It was unusable and slower than dial up. We are paying for the fastest connection. Again, it is slower than dial up. When I called in, all some girl named Hannah could say is that, “Yup, it was slow and it would take 3 to 5 days to get someone to call us back about it.” So if it takes 3 to 5 days to get a callback, how long does it take to get some assistance? I talked to several of their people. I asked to speak with someone to close the account and they send you to a line where no one answers the phone. They did me that way two times. The service is nonexistent and the customer service is worse. Yet they begin by saying they are grateful to serve you. While they talk bull about how important customer service is. If what they sold us is the fastest, I pity the customers who bought a slow connection.

I can't overstate my dissatisfaction. They advertise "high speed", but they neglect to tell you the latency is 3-4 times the average ISP. Web browser errors "Page failed to respond", no provider was too slow to transmit data, "Timeout error", again too slow to transmit data. Pages running Flash would freeze. I don't stream video so I can't speak to that, but I would guess... Trying to cancel service is a nightmare. They rejected written notice. Would only cancel if called 800 number. Even after calling the representative wasn't interested in helping to cancel the account, instead wanted to sell me upgraded service. My best advise if you have dial-up now... KEEP IT! You're better off! I have over 40 screenshots of sub-par connections.They were uninterested...

Worst internet service ever. Could not download movies, connect to internet, and use iPhone in house when it was on WiFi. What kind of internet service are they selling? Costing us $400 to cancel but it is worth it to get rid of this piece of junk. Costly error in judgement. Now we have to get rid of satellite dish too. Unbelievable!

We live in a rural area where our options are Frontier DSL, which we had for years, or satellite internet. Frontier was so bad, I figured HughesNet couldn’t be worse, but now it's close. When the ”tech” came and installed the system and tested it before he left, it seemed to work great. Speed test showed blazing fast speeds, videos loaded quickly and played without buffering. I was so impressed, I recommended it to a friend who was having the same problem with Frontier DSL, and he switched to HughesNet also.

They tell you anything to get you on that contract! They know the service is slow. You can surf the web and email. No gaming! They lied and told me speeds of 25 to 30 Mbps. Plenty to game. But they don't tell you that's the maximum. But it usually sits around 5 to 7 Mbps. That's a big difference. Now you're on a contract to pay high internet prices and you can barely use them. The customer service is absolutely horrible! Anything to get you off the phone. I have even been hung up on before. Absolutely ridiculous. Please put your reviews on here so people will know just use your phone and use hotspot or something. Much better than using this racketeering ring. I'm on a crusade to let the world know. Thanks.

The 10 gigabytes per month will only get you about 4 movies on TV which will last you maybe two three days. After that will get 1 mbps. You are lucky. Even YouTube freezes up and loads every few seconds. Buyer beware. Steer clear. These people are just out for your money then they want $400 to get out of the contract.

Have had HughesNet Gen 5 service for about 1 1/2 months now and just like every HughesNet service it's only good for email and surfing the net. Streaming movies and watching YouTube videos is still a pain, constant buffering making it worthless. I have had HughesNet service for internet for years now only because I live in rural Kansas and have no other choice. I have upgraded three times since having the service to supposedly get faster service and each time nothing changes, same slow internet speeds as the first day I got HughesNet, still cannot stream movies so having Netflix is out of the question, too much buffering and watching nothing over and over and over. Bad thing is every time they come out with a new faster service they tell you will be able to stream movies and play games with no problems, but speeds are still always to slow.

Not satisfied with Gen 5 service - It keeps cutting out trying to watch you tube videos, I've called these people. Can't half understand these so called tech support people. I can't even use my data allotment up because of stupid latency, I'd like to know why we can't get something better in rural areas. Nobody cares you live in a rural area. You're screwed! I've talked to others on the other satellite internet. They're no better, fact is we may as well have nothing. We pay for this & can't use our data up cause of problems! When this rotten service agreement ends I'm done. No more.

I can only say stay as far away from this company as possible. They are a bunch of liars. The service is beyond bad and customer service even worse. I request to cancel services several times due to the fact that it does not work was told I would be getting boxes to return equipment but instead my account was debit for early termination plus equipment.

They sell a good bargain only to offer substandard service with inability to opt out unless you pay upward of $400+ to end contract before the 2 yr contractual agreement. It is literally embarrassing and an inconvenience when attempting to use service which is snail slow. I’m 1 yr into contract and almost ready to take the list to get a repeatable service - Buyer Beware.

It should be illegal or this company should at least be investigated. I have NO choices for internet service where I live and I am stuck with Hughesnet. It was ok for people to sue Apple for slowing down speeds on their iPhones but it’s not for home internet service? I pay for Hulu every month and cannot use it, it buffers every minute while watching a movie. Netflix buffers every 5 minutes. It is absolutely a nightmare for a mother with an autistic child who just wants to watch his shows. Why is it legal to advertise and have people pay their hard working money for something that is FALSE? This is the worse internet I have ever seen in my life. A rip off. They slow internet speeds way down and people are paying a lot of money for this crap! If there’s a lawsuit in the future...sign me up. I don’t care about money. Maybe this company will get their ** together. Bunch of crooks!

Hughes Net first offered free installation and setup, and then rescinded when they found out the location. I now believe this was due to the fact that they have a high rate of failure in this area, and therefore a high rate of cancellations. They would not allow any type of trial period or test to see if the service would function correctly, but instead required either a 2yr lease, or for me to purchase the equipment. Since it was much cheaper to purchase the equipment, I took the risk and did so. Once installed, the service never reached advertised speeds, (not even half on the best days) and most of the time it was too slow for a speed test to even work. When I tried to cancel based on the fact that the service didn't work most of the time, they initially would not forgo the cancellation fee even though it was demonstrated that the service was not working correctly. I would never recommend this company to anyone.

Absolutely the worst Internet provider I have ever paid for. Latency is constantly horrible, speeds are all over the map, most frequently less than 1 megabit. Even on clear days the performance is terrible. Locked into a 2-year contract, I have to still use DSL. It's like paying double, for half. Tech support, when you finally get them on the phone, says, "reboot the router". When that doesn't help, "oh, I can see it's cloudy in your area" when the skies are actually clear.

I moved here to Missouri from Chicago. In Chicago I had unlimited internet service for $54 a month. Now I have HughesNet and this is the slowest internet service I have ever had!!! It is very expensive and yet we have been paying them $67 a month for practically no internet service. All our 30 GB is usually gone the same week we get them. Today my husband complained and got hung up on twice today. My husband is getting a lawyer. I just want to get out of the contract if HughesNet can't provide good service and now I just got hung up on and Micheal ** (customer service rep) said he would put me with the department that would give us a better price and better service. They just hung up on me also.

I pay 70 a month for 25 mbps and when the weather is bad the service is horrible, no matter if you have one device or several devices connected, it is still slow, you cannot under any circumstances watch Hulu because the speed isn't good enough, and I would highly recommend another internet provider and I am going to switch as soon as possible. I personally think the service is worth no more than $20 per month.

I have been a customer with them for almost a year and have nonstop trouble with them from high bills to them telling me one thing and then tell me something completely different. I do not recommend them at all. I will be once there is a different internet provider in my area and I will be contacting my lawyer and suing.

Having been a customer for only 3 months we have nothing but aggravated, unpleasant experiences. Our bill has been different every month, only to keep increasing. When calling service representatives to try and remedy the issues we only encounter rude, obnoxious, bad English speaking representatives. They pretty much tell you this Is your bill & it needs to be paid. They tell you one thing and NEVER FOLLOW THRU with their intended commitment. Prospective customers BEWARE, BEWARE!!! If there is another provider in your area RUN and we mean RUN TO IT.

I just purchased internet from this company! I wanna say their service is horrible. Only had service for 12 days. Have been on phone with technical support every other day because of connectivity problems. I have to reset modem every single day and the speed will not allow all devices to be connected at the same time. I would highly recommend if you need high speed reliable internet STAY AWAY from this company! I had no choice because I live in a rural area with only 2 providers. My mobile data actually works 200% better than this service.

Service not what is advertised, switch service, does not apply discounts, they do not send out notices about changes or agreements like Amazon does... NONE. They are an overseas operations with their services. They make agreements verbally that do not happen. They are all about money. They do not survey accurately or have a feedback system for improvement. They appear dysfunctional. After 75 minutes of trying to resolve billing problems they hang up. I was told they hung up because I did not respond after hold. I was hung up right after I was told to hold!!!

TERRIBLE INTERNET CONNECTION, EXTREMELY SLOW, VERY HARD TO DOWNLOAD ANYTHING, BAD EQUIPMENT, USELESS CUSTOMER SERVICE, they only seem to tell you what they won't do. Modem went out within the first month, stopped working completely. They charged me to return their defective modem, then it took almost 3 weeks to get a new modem, which was also defective, the WiFi part of it doesn't work, when I asked them to pro-rate my bill for the time I was without internet service, I was told they don't ever pro-rate any bill for any reason. If there was a different company I could get internet there where I live, I absolutely would.

My husband and I live in the country, so internet has always been a slow running issue with us. HughesNet was the only game in town, so we signed up with them seven years ago. We have paid over $150.00 per month for internet over this period of time. Yesterday, I learned that US Cellular has a tower in our area for $50.00 a month for the same service? We jumped on it, and it is perfect! I called Hughesnet today to cancel our service, and they want me to pay $265.00 in a cancellation fee. They claim I signed another two year agreement 11 month ago when they upgraded us to Gen 5, which was just as slow as Gen 4. I asked them to provide the contract I signed, but the lady, who barely spoke English kept telling me I had to pay the $265.00 to close, or I could keep the service at the lowest monthly charge and continue to pay until the end of my contract!

Do not sign up with HughesNet! I never got the service I paid for! I rarely ever had service and when I finally called to complain I miraculously got service for a day or two then nothing! But accidentally stream one video and “boom”. All your data allowance disappears. The worst part is when you call to cancel your service you learn the contract fine print. It costs $400 your first 90 days to cancel and each month after ninety days only subtracts $15. So if you get fed up after 6 months and try to cancel it will cost you $355, after a year $265, etc...

I called today to get a price and they had to get a credit check and personal info just to give me a price. The guy was very pushy and said the price would be able 60 dollars a month unless I let them do a credit check. So I thougt ok... and then he came back with a price of 59.95 and I have top notch credit. He said, "We will offer you free installation." I said, "I already have a card in the mail which says the same thing." He said, "That is just a advertisement and that does not mean you get it." I said, "Let me think about it, talk to my husband and call back." He said, "Isn't he there?" "Yum no. He is at work." "What time is he coming home?" Me... "Not sure? I will call you back." He said, "Why can't I call you back?" Me... "Cause I am busy with a sick mother and grandkids and want it to be convenient for me."

HughesNet is the worst company if you need customer service. I ordered Gen5 over a month ago. Still haven't received my receiver. Now they say they need another 10 days to locate where it is at! Service is slow, no internet connection comes up a lot. IF YOU CAN GET ANOTHER PROVIDER, DO SO!!! This company sucks!

Working with Hughes Net has been the most difficult experience ever. When I called to set up a service, they were very quick to get me set up, but when I had to cancel because I was moving, I was transferred to three different people and they kept me on the phone for over half an hour trying to convince me to stay. They also overcharged me on the cancellation fee and now I have to spend another lunch break on the phone with them to correct it. I also had to reset my router/modem several times a week in order to get good service. I am incredibly irritated and cannot wait to be done with Hughes Net. I would give them zero stars if I could.

Regarding HughesNet: The GEN5 service was touted as faster speed then before, which may be true if it was Dial-up. Seriously, It takes 4 minutes to download a 10 SECOND VIDEO!!? I cannot use my NETFLIX or Amazon Videos due to this problem. Online Gaming is not an option. Email works, but barely works. You have to live in a world where you adjust ALL YOUR COMPUTER SETTING to make this work better, only to find it barely helps. They expect us to accept this, which is why they demand a contract for their services. It holds you hostage. I have had this service for less than a year and have to cancel it. They must come to your house at least 5 times to "repair" the service, for them to just 'consider' canceling without penalty.

The only thing worse than Hughes Net's internet service is their customer service. For months we upgraded our package and NEVER received the bandwidth that we paid for. Customer service had HUNG UP on us more than once. Stated that an internet provider doesn't have the ability to send an email (they must use their own service), and blamed our equipment as the reason our service was sub-par (four laptops, three tablets, three smart phones where all defective apparently). After paying over $170 per month for service that was slower than my cell data 4G connection, Hughes wanted to charge us anywhere between $300-$600 to terminated their service, the amount changed with every service rep we spoke too.

I started their internet service 4 months ago and it frequently does not work or is very slow. It jams up every evening to the point where you can't even get on. If you call tech support, you get the usual 30 minute wait and difficult to understand tech who, after 30 more minutes of wasting your time, will magically make you service work, but just for that evening... next night, same problem. They put software on your computer that manipulates the access. The basic problem is the service is oversold. There is a huge disparity between the fast talking sales pitch and the service you actually get. I can tell from the searching I've done that there are a lot of very unsatisfied customers. I would really like to see someone bring a class action lawsuit against this company.

Don't trust these snakes! They hang up on you on customer service calls. Lie about the service they are providing you. Transfer you to the automated service and not where they say! I signed up with them. The internet didn't work properly, Netflix, YouTube browsing didn't work properly. I had to cancel service with them as I run a business from my home and internet is vital to my business and well being. I called them over 6 occasions over 45 min each call and hung up on 3 of the calls. They never fixed the issue and told me there is nothing they can do. That on their end the internet is working properly. I finally canceled and got another provider and told them they didn't fulfill their contract and didn't give the service they promised in the contract and internet was the slowest worst connection. Couldn't watch Netflix/YouTube. Barely able to send emails properly and most pages wouldn't load.

Have been with them for 11 years. Was on the phone with tech support last week, they were telling me nothing was wrong with my system. As I am watching it go down every 4 mins making the system unusable. So I sent an email with the screenshots of the system going down to tech support. They responded with they could not see the email. They responded with a do not reply back email. So how are you going to resend it to them. The tech support on the phone is worthless. You call. Talk to one. They say to monitor the system. So you do and call back with the state codes. That tech have no idea what you are talking about. They then ask you to do the same thing that the other tech asked you to do with no results.

Customer service is pathetic. You call them with a problem and they blame it on you... always... You have used all your gigs a whole 10 gbs for 62.00 a month... speed drops from 25mgbs to 2.5 to 3.0 every night. Yes every night at the same time... even when I haven't used all my 10 gigs of monthly data. Had to call and argue with them for a month every night before they ever sent a tech... and you guessed it... they sent them after my 10 gigs was used up (2 days). So I'm on their slow speed putt putt... doing 1.22 to 1.34 mgps which is for 28 days til my data kicks back in.

Context: Signed up for HughesNet Satellite via a vendor when the cable company in the small town pulled out. Was promised excellent speed and service. Initial installation of the equipment was professional. On the day the tech left, the service was working well with a download speed of about 23+mbps and upload around 2+. Issue: Within two weeks, service went to virtually nothing. Download speed as low as 8 with an upload no higher than 0.74. Spent two days trying to get through to tech support. After 38 minutes of hold, quit that. Support ticket portal inoperable. So, sent two different emails with the issue and requesting an answer. Silence.

I've only had about three weeks of experience with Hughes Net and I have never been so dissatisfied with a service in my life. Even with an Ethernet cable, streaming movies takes forever & always takes forever to load. I would never ever recommend this company to anyone. It's a rip-off & expensive & reminds me of a monopoly!!!??? Sincerely, a pissed off customer.

I have made several phone calls about my almost non-existent service. 1.42MBPS download speed/1.38MBPS upload speed CURRENTLY... it has been worse, if you can imagine that. (I was told by all the salespeople it would be SO much better than what I had previously.) So, about three phone calls ago, after going through ALL the troubleshooting steps, they told me there was definitely a problem and they would send my case up to a higher department (whatever that means) and someone would contact me at 6 PM the following night... that DID NOT happen.

We just received Gen 5 which was supposed to be lightning fast (as advertised on TV). We still cannot watch Youtube videos without waiting for them to buffer (at low resolution). We upgraded to the highest 50GB data plan - and being a 2 people household still use up most the data halfway through the month. This is not what we were told when we signed-up for the service. Hughesnet has deceptive TV advertising and the salespeople are the same. We in no way have received what we were told regarding fast speeds and lots of data.

I signed up for HughesNet because I live in the country and the man selling me the package Guaranteed me it was unlimited, they said they have no record of the call. So I explained to them that if it was not unlimited I did not want it because I wanted to watch Netflix, the man assured me I would never run out of data, my daughter was over that day and helped me ask questions to make sure I was getting the right plan. I have had this company for several months now and I have had to call in to the company because the internet didn't even last me 8 days into the month. They said I used it up. Please do something so I can watch tv when I get done working all day, this was a phone deal, then they came out to hook up the internet.

We moved to a rural area May of 2017. I contacted HughesNet as this seemed to be the only place I could get internet. While talking with the salesperson he wanted to know what we used internet for and what our devices were. I explained I am a realtor and would be mostly working from home, we like Netflix and we both had smartphones and tablets. I was told by the salesperson that he and his roommates do gaming, stream movies and never had a problem. I have never had to use a data based internet before so I believed him.

Got Gen 5 was promised by supervisor that ping would be 300 to 350 actually getting 650 to 1800 plus was stated would slow to 4 mag after so much tab actually getting 1/2 mag to 1 most of month. News on MSN streams this is very slow and nonresponsive not close to what was promised fee. Was higher than stated. First thing they want to do is run test. Being tech support you fix nothing with a test actually requires hands on. They keep track of every device logged on ever as say too many on for speed when most are never turned on.

Had them come out and install satellite service. Could not complete the service and took over a month to refund my money that I had to pay in advance. I would strongly advise that nobody use this service. They are very shady.

I subscribed with HughesNet for internet service in April 2014. The technician came and installed it, it worked while he was here and for about an hour after he left. It went down where I had no service. I called the technician being he gave me his phone number. He came back the next day and made some adjustments. It worked while he was here. About an hour after he left it quit working. I called him again and he came back the next day and again got it working. It quit the next day and the technician told me it would be $100 for him to come back that I should call the company which I did. They ran through some technical stuff and got it working. That night it quit working. I called again, they blamed the weather. It started working the next day.

We got Hughes Net a little over a year ago because at the time nothing else was available. It was great for the first few weeks and then it was terrible. No streaming whatsoever without so much buffering you wanted to scream. Then Gen5 came along and we jumped on it. The agent in the Philippines said we would actually be paying less for better internet. I was never able to decipher that on my bill and my next bill was so confusing I actually think we paid double that month. Again, it was great at first and then it was actually worse than before. It came to the point where it was like we had no internet at all. We found out that cable internet would be available to us this month and we dumped Hughes Net.

They are unfortunately not effective to work with. They use distraction tactics and don’t fix your issues. They overcharge for the service because they are the only ones available. Please find other avenues for internet usage.

When calling to order service was told the equipment charge was 14.99 but when I got the statement it was 14.99 a month, never received an option to buy outright. Then I had to stay on hold for twenty minutes just to be told I would have to be on hold for another dept. Same thing. Apparently the longer you are on hold the less chance you will bother to cancel. Getting through to place the order was fast.

We moved to the mountains in Western North Carolina and did not have the option for anything other than satellite. We opted for HughesNet because we were told it was the only option. It was the slowest internet I have ever used. So slow that we didn’t use it. Call to complain and was told that if I purchased a larger data package it would speed it up. Nope we were still getting less than 1 mbps download. Called again a few weeks later and went through a million steps to troubleshoot over the phone. At that point they told me they would have to send someone out and I would receive a call in 5-7 business days. On day 12 I called and requested to cancel my service. It cost me $355 to cancel. Best money I have a ever spent. We went with a company that does line of site fixed wireless. Getting better than 30 Mbps now. HughesNet is junk. Stay far away.

I started service with Hughes Net January 2018, I am extremely dissatisfied with their service. I am not able to access my email, I called them and made several complaints for them to fix this problem. Nothing has been done. The irritating part and frustrating part of it is when you call, you get some idiots out of the country probably in la-la-land. Hardly speak English and don't know what the hell they are doing. Let alone to help the customer. Since I started this service it slows my computer and started to cause a DDoS affect with my internet speed.

My experience with this company has been horrible from the beginning, between the billing, the slow speed and “stealing” money from my bank account without telling me. Just want to let other people know how horrible this company is.

If you are trying to go with HughesNet, read the reviews, here and on Yelp. I should have done that. Customer service is awful, they are somewhere outside of the US and have no authority to make changes.

We have had HughesNet for almost 2 years due to living on the mountain and not many options. When we first got it we just signed up for the lowest plan and used the WiFi for our phones. After getting the kids' video games and getting Netflix we realized our plan was maxed out in a couple of days so we upgraded. They talked us into the highest package saying we would get the new members deal for $100 a month even though we weren't new customers. We decided to go with the 50Gb package and the new G5 receiver. After getting it we noticed it didn't work half the time during the day which they blamed on traffic. We decided only being able to use it at certain times was better than nothing but when the first bill was $160 we called and they said they didn't know what we were talking about and couldn't refund the extra $60 they charged.

I had Hughes as a service provider for several years, first on their Gen4 service and then on Gen5 since mid-2017 until my contract termination in January of 2018. I've used various satellite providers since the early 2000s so I'm aware of the limitations to this kind of service versus broadband, for example. Beginning with Gen5, Hughes has been intentionally misleading customers by providing them with a speedy and unlimited service for the first 30 days (the period within which you can terminate service and not be assessed an early termination fee of $400). After 30 days the speed is about ten times slower and the bandwidth caps begin.

Hughes quotes you a total price for everything involved in the installation of their satellite dish which includes the 1st month use, fee and taxes, everything is paid upfront; total cost. Free installation according to Hughes is not free; first thing the installer does is charge you $80.00 for a pole to connect the dish to. Their office rep. takes your complete information, address, email, bank info and does not keep it confidential. They give your bank account info to Security Coverage and they charge your bank account without you knowing. When you contact Hughes they know nothing about what you are talking about. The amount charged to your bank account does not show up on their bill. It just shows up on your bank statement.

I returned the HughesNet satellite dish equipment 11-17-17 via FedEx. They have charged my bank account 317.85. I have been on the phone with them since I disconnected on 10-25-17. Numerous times I have called them about the disconnect and returned the equipment. I gave them the tracking number etc. HughesNet charged my account again 2-26-18 for 317.85. Now they are saying can't refund my checking account until 3-6-18 and it will take another 7 day to credit my checking account. They are unethical in their business practices. Beware if you choose HughesNet.

I live in a rural area with not many options for internet service. I was using AT&T dial-up service which was dreadfully slow. After seeing HughesNet advertising on TV, which touts lightning fast internet service, I decided to spend the extra money and give it a try. Big mistake. After the technician hooked it up, I immediately noticed that the signal was weak and that it wasn't performing as advertised. I went on the myhughesnet.com, and was prompted by a chat representative to upgrade my plan, and that should help. So after upgrading my account to where it was costing me $86.00 a month, I have noticed no improvement whatsoever.

This company lies about their services offered, lie when you have problems by blaming the problem on your equipment while denying when they are proven wrong and their technicians even admit their equipment and services suck! DO NOT WASTE YOUR MONEY ON THIS MISREPRESENTING AND CROOKED LOUSY COMPANY! We switched to Pinnacle and are satisfied!

As far as I am concerned this company lied to us. They never told us you could only have a few devices on at a time. If you have more than a few, your service is extremely slow and buffers constantly. It is a terrible company! DON'T use them!

I live just a little bit rural on a private street which does not have fiber cable so I used DSL over copper. It was never very good and would regularly go down. After looking into hotspots etc. I got an offer in the mail for HN at a somewhat reasonable price. I read a few reviews that said it was bad but silly me, I went for it anyway. Learn from my mistake!!! They put up a pretty big dish that is critically pointed to a satellite, so if wind or trees or anything effects the placement, your system will fail. Unlike a TV dish this one has a very narrow beam. OK fine now I have 2 dishes on my house. The first month they give you so called free 20 some days, DON'T BE FOOLED! You cannot see your use. I had nothing but headaches with streaming Netflix, could not stream Prime, and then fell in to the customer support hole. Horrible customer support! If you cannot get an answer from the provided number they refer you to the pay for support line! Geez!

I'll begin by saying the service provided by HughesNet was worse than dialup. When another service became available in our area we discontinued our service with HughesNet. The agent told us we would need to remove the "camera" pieces and return them in the mailer they would provide to us. When the mailer arrived I disconnected the parts per the provided instructions. My wife documented our return with photos of the parts in the box and the return shipping label. The parts were then returned. After not hearing from HughesNet about our return my wife called to inquire and the agent told her the parts were never received and they couldn't find the package because we didn't record the tracking #. The tracking # was provided to us by HughesNet on the return label. My wife saved all the documentation and provided the tracking # and they found the package only to tell her the parts were not in the box so we owed $200.00.

When I started out with HughesNet, had the regular problems with monthly cutback! So I upgraded to gen4. Worked fine until gen5 came out and they asked me to upgrade. I said I didn't need to. I was ok. Next thing I know, it's as if they cut me back to original. I get cut back every month around the 25th. It just plain sucks! I already pay $80 a month. No way will I pay more! To hell with them!

We finished our contract and decided to cancel our SLOW internet service. Shipped the equipment back. Got a tracking number. They still charged our bank account $320. We've called multiple times, they keep claiming they are processing our refund. We haven't seen a DIME!!! Now my lights are probably getting turned off, I really needed that money. They took it from my bank account without my permission. I wasted 3 years with them just to get ripped off. I've been so stressed about this mess! Never again!

We just had HughesNet installed yesterday morning. Absolutely horrible. From the moment it was installed our internet slowed WAY down. We switched from Frontier because we kept losing internet and would have to restart our router multiple times and the issue "couldn't be resolved" because we're in a high congested area. Impossible when we live in the country with few neighbors. So, we install HughesNet. Before the guy left we tried pulling up channels on our TV and it would play for 5 seconds then buffer for 20 seconds. It never stopped buffering. The technician made excuses and said that it'll take time for it to completely go through, to give it a day.

The internet service was like having dial up! I was charged 350 for their equipment! They took it out of my bank. I tried to call and ask them how to get it off my roof. It was up high and they charged me 100 to come and take it down. Then I had to send it myself up after they took it down. They returned my money and that was December, I thought I was done with them until I checked my bank account and they took another 107.00 out of my account. They said they I owed them the money to take it off my roof. Why not let me know before because I was sure it was taken off, I was hung up on. I called back and was told the same thing. So rather argue with them I told them to cancel my card asap and send me a paid in full, notice. Horrible experience!

The service was bad from getgo, constant buffering on TV/Roku. Many many calls and tests revealed I was only getting 1.5mps and I was paying for 20mps. Then they said I'd ran out of data, so they gouged me for extra data. Still bad reception. It went on and on. It is bait and switch. They kept telling me, you ran out of data, to make me pay more. I'd call, I was nice and reasonable, they'd hang up. Worst company ever.

**If you cancel your service be sure to document your returned equipment better than I did, keep your tracking numbers.** Cancelled our service after about 4 months. Hughes Net service was slow and spotty, customer service rep told me it would be fast enough for Netflix which was an absolute lie. Happy to pay the $350 cancellation fees to be rid of this service. Months later I was charged $216.50 for equipment that wasn't returned, even though I returned everything according to the directions sent to me. Representatives tell me there's no way they can prove I actually sent it back. They do have record of the other 2 items I sent back. THEY WERE IN THE SAME BOX!!

Hughes Net, which I canceled in December. I have had nothing but trouble with since day one. I forefilled all my financial obligations ahead of time. Now took out $212.50 out of my account. They said they would credit me in 24 hours. Then said I had to call to have then credit my debit card. I called, I have to wait 10 days and call back and they will put it on my Debit card. What do they think I'm supposed to do for 10 days. Guess I don't need food or gas. I get paid biweekly. This is horrible. I am so mad. Then they hung up on me.