HughesNet Reviews

The install of WiFi was excellent. Very thorough and efficient and made sure everything was working before leaving. I would highly recommend Hughes Net. The technician called and texted before arrival and explained what he was going to do, checking all the locations for the best possible reception. He went straight to work and finished within the amount of time allotted.

From the beginning it started slow. The tech told me to give it a couple hours. It never changed. Had to call customer service. Spent an hour on the phone going through the usual checks. Finally sent someone else out. And it's still the same. Just trying to watch tv with the firestick is a challenge with my patience. Downloading is even slower.

Couple things, first thing if you cancel good luck. First they want you to climb on roof and take part off dish or they charge $100 to get it off, so make sure you are able to do that! Second, got that $100 waived (finally) then they told me to give equipment to driver. Ok did that. A month later charged my card again over $300 for not returning equipment. I called them. Magically they found equipment (after a half hour). Think it would be done, no. Now they can’t reimburse me for a month. It is their policy! Had to call bank to stop payment!! Not a fun experience at all!!

I had an excellent rep, he was very good!!! He ck my service, kept me inform on the speed. He answered my questions with professionally. He let me know what the issue was and they could clear up on their end. I would recommend Hughes Net to friends. Customer Service are awesome, friendly and your problem solved quickly.

Your customer service rep was very understanding and caring. The wife and I are on a fixed income and every penny helps. It was nice speaking with someone you could understand and was very helpful with assisting us. I would highly recommended you to a friend.

I don't know what is happening with my internet but it's slow to download, stops responding, slow to upload and most of the time my tech people can't access the internet at all. I can't upload files to my clients in a timely manner and it is costing me time and money.

The system will shut down as I have reported. Off and on for over 6 months. I have to reboot it to make it come back up. The tech ordered a part and put it on 3 days ago, but the problem still exists. The modem lights are flashing sporadically as never before and it is very warm to the touch.

I ordered service, had it for 1 month and had to cancel. Costed over 500.00 dollars. I could not get them to send a technician out. They wanted more money from me. They told me on their side there's no problem. On my end it took 2 minutes to load a page. Absolute crap. Do not use HughesNet.

Voice Service. I have poor to none voice service ever since I signed up with Hughes Net. Today is the last of what I can take. I have a 3 day old Grandson & there was an emergency with him in the hospital and no one could get in touch with me because as it is about 45% of the time, I had no phone service. I also am disabled and live alone & on oxygen. I need phone service 100% of the time. I want to get out of this contract without penalty.

I expected the best from HughesNet, but was extremely disappointed. The G5 service did not work at all - nothing, nada. The G2 service worked, one page at a time. That is to say that changing to another page (button-linked, or typed in) the screen froze. Nothing, nada. Tech support claimed that the "beam was down," whatever that means, and had no idea when or if it would bring me online. Tier 4 support attempted different settings on my modem to no effect. They offered me a $30/month discount because of the problem. That's great... pay more money for something I don't get!

Technician did great job. There was a bad part in the dish from the day they installed it November 2018. However, our printer does not work anymore. It is difficult trying to understand employees in the Philippines, If someone could make our printer work again it would be appreciated. I don't mind paying a fee. The wi-fi is doing great.

From the first time I have contacted HughesNet they have been more than just helpful, they know what they are talking about. And their suggestions saved me money and time. The Tech that installed everything was on time, and was clean.

My account is for a rental property. Called in for the Internet not working. “Someone needs to be next to modem” so, I add my management to my acct, rep said he would call them. They never received a call. ???

Sean was FANTASTIC with recommending Hughes Satellite Internet Service and installation was done with extreme care and efficiency. I knew exactly who was coming and had updates on actual arrival. Best part was the price and special offers I was given too. Never had satellite service and will never go back to cable! Everyone I spoke with at Hughes were stellar, courteous and friendly.

I was told by my internet guy from Dish that Hughes was a better way to go, well the whole experience has been a nightmare from wrong info to misleading 'sign on bonuses' and while the service agents have tried to make it right, it does not change the fact that I regret ever switching my internet service.

Very courteous installer and hard worker and didn't mind the hard work or digging through rock and was easy to understand his explanations and instructions. The phone service is great and downloads on computer are faster than we have had with other companies.

My internet’s works great directly connected through the tv but the WiFi barely works. I live in the country with very little phone signal and my phone works faster with the WiFi turned off, and that’s the whole reason I got WiFi in the first place.

The service is very very slow. I can barely connect my computer to do my school with. This is not what I thought this service was about. I definitely would not recommend this service to anyone. I wished it had the service that was "advertised" on TV.

Everything so far has been good with HughesNet. One issue I had but not overly important was the tech who installed didn’t seem to be in any hurry. He did a good job but just took longer than was expecting. Also couldn’t understand him because he spoke so softly. Other than so far so good.

Was very good. I'm happy with the service he provided and he was very nice so we are with him, hope bole never need help again but if I ever do I wish he would help me again. I would like to hear from him if I ever need services.

I called to relate that my husband had canceled the credit card that my HughesNet was charged. I have no credit card so I asked that I be permitted to pay by check each month. After a brief hassle it was decided that I could do so. Great! I then asked to have my date of payment changed to the 15th of each month. They said I couldn't ask for that until my balance was paid. I was going to take care of that. When that is done you can call back and ask for a new payment. The reason that upset me so much was that I am 73 years old and I often forget to do things if I don't do them when I have it on my mind! I wanted it taken care of so I would not have to worry about remembering it! It is not fun to get old and have trouble remembering! P.S. The reason that I can't pay my bill until after the 15th each month is my social security is deposited into my account the second Wednesday of each month. It is always in by the 15th. I'm sorry that I got upset but this is the world I live in and it isn't GOLDEN!

My grandkids are coming to visit in a few weeks and I needed assistance in getting my password for the wifi, it took the young lady I spoke with in Brownsville less than a minute to take care of my request, thanks.

We are very happy with the way Hughes Net is working out... now. At first the free ROKU channel was giving us fits, continually buffering, took almost 4 hrs to watch a 2 hr movie the first night. Our installation tech was very helpful to guide, explain and show us how to get a diff channel to watch that won't have the buffer issue. If it continues, we are to call and request our dish be turned toward the "other" satellite. Still learning all the ins/outs of internet tv, but it is working out just fine.

When I called to ask for this service and product, I was told I was going to get great and fast connection. My son plays on the PlayStation and it’s a poor and slow connection when he plays online. When I’m at home and use my WiFi, it’s so slow. My internet connection for my laptop is slow and I can’t get my work done. I was told I was going to get great service it yet everything is slow. If this issue won’t get fix soon, I will cancel my service and get service with someone who will meet our needs.

When I subscribed to Hughes 5 Gen I was told how fast it was. It is very slow and not a very strong signal. I had a hot spot with AT&T and I thought it was bad. That is the reason I changed. That was a joke.

For your world class customer service please listen to case ID **. Does this met world class customer service? It does not in my world. If you listen to the individual case ID you will find the same reason for lack of action or concern. Not to mention the number of hours I spent listen to music. Not a happy customer!

When I got a hold of tech support and explained my problem he was very helpful as to why I was having issues and tried something to verify that he had it correct. He was very friendly and knowledgeable. When I hung up I had all my questions answered.

We were told at sign up that there was no commitment. When I went to cancel, they advised it would be $400 to cancel it unless I honored $400 worth of months of charges, so I did this. Then I went to cancel again because we are moving and they now said they will charge $250 for cancellation. The internet is garbage, most the time we had to use our hotspot for internet service. There is no way I would ever recommend this company.

Everyone at HughesNet has been professional and helpful but satellite internet has been a big “gotcha”. Advertised as “lightning fast”, with this service our devices seem like they’re kerosene-driven and often not working at all. Tests indicate we are getting the download speeds we were sold but as non-geeks we had no ideas what 26 Mbps means in terms of using the internet. This rules out working at home or streaming our favorite app. And now we have to live like this for 2 years! 15 days of this service and we’ve not had a single day free of issues because of slow speed. One CSA said it might slow down even more in the evening (it does) when user traffic picks up. Guess what? That’s when we use it too! We love our new house and new town but this is a nightmare.

Internet did not work the way I was told it would when I talked to the reps on the phone. Won't refund money. Bad, bad, Bad internet and customer service. Tried both residential and business accounts. Neither worked the way I was told. Bad service except for the guys that tried installing the business account.

Poor connection with a lot of buffering, connection to all devices buffer throughout play time. I feel that I shouldn’t have to be in a contract with this company for 4 years with such poor connection. Can’t even enjoy watching tv, I (we) can barely enjoy the show! If I could give no stars I would. This service is very horrendous.

The internet connection speed is still slow. I hope you can work on this issue and get a faster speed for us. The installer said it was a newer and faster speed but still not as fast as the Dish TV internet I had previously.

I’m not very pleased with the speed and amount of service I’m receiving. I was told that it was very good and fast and that’s not the case at all. My cell service gives me about the same amount of speed and service.

The installation was great and the service is great too. We had DSL before and this just doesn't even compare! The speed and the clarity and just the ability to have internet, even when the wind blows or it's raining is a new and wonderful experience for us. The technician was very professional and took the time to see where the best fit for the receiver was and it was just a really good experience. We love HughesNet!

Sluggish up and down speed. Not much better than the little HotSpot device I was using from T-Mobile. Disappointed with the actual speed. I have only had HughesNet a few week so will see if reliability is there, so far so good on that. Installation was fast and professional.

Terrible internet service. We were unable to stream movies from Netflix, unable to use our iPad to get on the internet. After numerous complaints to the provider (HughesNet) we returned the equipment as directed by the company. It was my understanding that I would not be charged a cancellation fee because the service that was advertised was not the service that we received.

My install was scheduled for the day after Memorial Day, Tuesday May 28, after my call to Sales on Saturday the 26th. The installer called when he was on the way to my home. He surveyed the property and found the best place for the dish to accommodate my need to have the dish in a location where I can reach it to remove snow. Since the install I have been so pleased with the service. It's much better than my previous satellite, faster, and much more download bandwidth available. I am very happy!

The customer service in requesting HughesNet was great. Very professional. Scheduling was the norm, 4 hour block for the technician to ARRIVE. When they say arrive between 1:00 and 5:00 pm, they mean it. My technician arrived about 4:59 pm and did not leave until almost 8:00pm. So not only did I take half a day off from work, I wasted my evening as well. I say wasted because when the technician left, I was told that the system was rebooting and I should have service in an hour. I did have service within that hour, the SLOWEST internet service I have had since I got rid of my dial-up 56k modem. The service on my phone is faster (4G). The fastest I have tested is 22.9 mbps; the slowest is .18 mbps; average is 15 mbps. My phone on 4G averages 25-28 mbps. Should have just stuck with the phone service. Would have been cheaper and faster. Now I am stuck in a contract. Look at ALL options BEFORE you get any satellite internet service.

Need faster internet. I work from home and need stronger connections. I wait for spreadsheets to come up as well as the tv connection is also slow. Other providers have much better connectivity speeds but I have no other option at this time.

Service are not good at all. Can't connect to Netflix to the game only can connect to phones are will be turn it off. Thank you for ya business but Satisfies they all. I try to give it a couple of weeks to see will it start working good but it didn't.

My speed was slower than what I had with DSL! I have a metal roof on my house and the installer put the dish too close to the house. I can't watch a video without it Buffering and it takes forever to look up anything! and if it doesn't improve I wouldn't recommend HughesNet to anyone!

Hughes net came to install internet at our new home. The worker did not identify herself upon arrival. The worker left trash, pliers, and screws in our gutters. The worker refused to answer questions about the placement of the router box and internet speed matching the capabilities of our new tv. The internet is not fast enough and our new tv is pixelated if we view anything on the internet or through streaming. Worker complained about being late to a graduation (we missed a funeral that day). Generally unprofessional and poor service. Poor service provided by the internet. Definitely a means to cancel unless internet can be up to standards as advertised. Contact us ASAP please.

Done a great job. Well pleased with job. Have and will recommend Hughes Net to friends and family. Appreciate the person who installed. Was friendly and very helpful. Very happy with WiFi so are family and friends that come to visit.

When I was first on the phone with Hughes Net I was promised a free gift card, that an email with the directions to get it would come and it never did. So I'm disappointed with promises that weren't kept.

Has been running at 120 kb/s since you installed. This was supposed to be a faster upgrade for the internet at my house and instead is awful. Customer service and install teams have been obnoxious and threatened to cancel my initial install appointment because I didn't confirm a install time fast enough while I was traveling and didn't take a call for a 5 second survey I could easily answer in an email.

It is so slow. It sprinkles and no internet or is even slower. I live in a small house. I seen faster turtles. I would never use this company again. I pay way too much for slow service. Just plain terrible.

So far we have had our service less than one month. We switched from conventional service in a somewhat rural area. So far we have experienced major storms and have only experienced brief uneventful outages. We are happy with the installation and the service was thus far.

When it rain or when the wind blow I don't have any internet service. The service is good when I have it. When I am in the middle of reading something or playing a game if the wind blow a little my computer freezes. It is bothersome to me when it happens.

My installation time was scheduled for 11-2. The installer arrived exactly at 2:00 and it then took 5 hours to complete the installation as he could not acquire a signal with the initial equipment. After the installation, the installer did not verify the speed of the connection which I determined to be less than 1 Mbps (Upload) and less than 2 Mbps (Download). This was reported to Tech Support who verified my complaint on the speed and then informed me that an engineer would be in contact with me within 3 Days? This is terrible customer service given this is my initial contact with Hughes. They take forever to install it, install sub-standard equipment, has unbelievably slow internet speed, and then takes 3 Days to fix their problem?

Installer was very prompt and got to work to install my internet. We do appreciate the timeline and satisfactory work. Thanks for your help. We live in a rural area and internet doesn't always work as good as city areas.

My internet is very slow when I was told it would be better than my previous package with Cox. I am thinking I will switch back. We paid an install fee and everything but I am very dissatisfied. I would like improved internet service or I am canceling.

On Tuesday May 21st I called Dish Network to inquire about getting their satellite tv and being we were getting rid of Comcast Xfinity (which we had both tv and internet through) I also asked if they provided internet service to which the man said unfortunately no BUT THEY DO PARTNER WITH HUGHESNET and if we went with HughesNet for internet, THEY WOULD BUNDLE THE TWO SERVICES AND WE WOULD RECEIVE A $10/MONTH CREDIT FOR DOING SO. He instructed me to call them back AFTER we had HughesNet install our satellite dish and give them our HughesNet account number.

It takes a longer time (compared to previous phone co.) to get online. The modem is large, full of wires and hard to keep out of the way. Rain and wind kills wifi for that bad weather period. I should have chosen Armstrong.

When I sighed up for internet I told your people that I wanted a paper bill each month. You agreed to that and to waive the 5 dollar a month charge on my bills it states a one time charge. You have been charging me each month. Not what you agreed to. Not happy with this charge. Will look for other internet.

My internet service was installed and activated on 5/25/19, but the voice service wasn't activated until June 11th. I just think there should be a faster way to get service when a person wants to keep their phone number. I don't know what the delay was but I have both services now and so far I am happy with things. Thank you.

Paying for 25 Mbps downloading speed, lucky if I reach 1 Mbps downloading speed. First and last time using this company. Get faster internet speeds from my broken phone's hotspot that barely has service. Extremely disappointed with this purchase.

It took 4 attempts to get the equipment installed properly. Once installed, we never got more than 1-2 Mbps. It was usually under 1. After much effort with Hughes, they determined the issue was on their end with no available resolution. They offered a discount for 6 months - wanted me to continue to pay most of my regular bill without any usable service and without any hope for resolution. When I decided to cancel and requested a full refund, it was a long battle to achieve the goal. They actually wanted me to pay the early termination fee for cancellation before the contract was up. It took nearly 3 weeks to install and we had service with them for less than 3 weeks in total with nothing but frustration for the whole 6 week timeframe. Never again!

I was notified by my bank that my debit card had been compromised so I had to contact the company to change my method of payment with them. They were very cooperative and you helped me get through the process without a glitch. I appreciate the help and everything was handled very professionally. Thank you

I don’t like the speed of my Apple Mac with HughesNet. Compared to CenturyLink it is really slow. Also, I used to be able to use my iPhone to make and receive calls, now I can’t, breakups occur often. I had my phone and internet service disconnected but, had to have the phone reconnected.

Have had issues with being able to use internet since installed. Download speed goes up and down (high/low) and we have not been able use internet much over past few weeks very good. Each time I call HughesNet and they do something to make it stable and works great until a day later and then does the same thing. Called HughesNet again and told them to do whatever they did the last time and sure enough speed stayed up again and worked great but has now gotten unstable again and is hit or miss with download speed. Something needs to be done to make stable because the way it is right now we are not getting what we paid for. We want HughesNet but we need it to stay working. Thank you.

Pole install, installation rep said they needed to get area blue staked and showed up 8 hours late, then installed pole in foam. When I questioned pole not feeling stable, he assured me that it would be firm in 24 hours. It was not. I contacted Hughes and said I was unhappy with install. After many failed attempts to connect with customer service rep, finally spoke with rep who proposed that Hughes would fix the wobbly pole for 50% off the normal service fee of $300?!?! I said that was a ridiculous proposal and that the install from the beginning was botched. After 30 minutes on the phone he finally said they would fix pole at no charge. This is supposed to be completed this afternoon. We will see how it turns out. Attached is how the service crew stabilized the pole. Please see attached photo of how they fixed the wobbly pole.

The internet service installed is slow, I would like to know if it will improve, we need a better service. Not sure if it is due to antenna installed, it is not the best technology. Also, when I requested the service I never was notified the service is using antenna. I disagree with that.

Our internet hardly works. The customer service sucks. They think they are always right and the customer doesn’t know nothing. We play games and watch Netflix and the internet barely works. Called to get help and the customer service said they are the technician not me so they know whether my internet works.

We were very satisfied with the service received. The installer was nice, polite and knowledgeable. I would recommend HughesNet to a friend, co-worker and family. Wish I would have done it sooner. Thanks; HughesNet for good service. Can't say anything else.

Our CenturyLink was slow - at times could not access internet or get Netflix. HughesNet was too be better but we still have difficulty accessing Netflix and the internet is no faster. We were hoping this would solve our slow - sketchy service but as yet don't see it happening.

We have had this "lack of service" for 15 months, can’t watch any streaming program, can’t work from home, basically worse than old dial up???? But since they won’t cancel until our contract is up, want their money.... they keep sending techs out to check dish, and they keep saying it is as good as it will ever be. And no there are no blocking trees or other things in way....Sad.

All of the staff at HughesNet was very helpful and friendly. Our installer was very considerate of our time. Unfortunately, because of our microcell tower for our cell phones, we were unable to continue HughesNet service because it was not compatible with our microcell tower. We were looking forward to using your services. Thank you for everything.

Hughes Net seems to be better than my previous provider. Less outage and somewhat faster service. I am also expecting the cost be what I was quoted as I have not received my first billing. I also feel that customer service will be easier to connect with. We'll see!

Wifi is useless. Can't get a steady stream on Netfilx or Amazon and get hesitation constantly. Also DirecTV gives a message that not enough speed on internet to retrieve on restart of programs. Only direct cable to modem will work.

I called HughesNet, wondering why my bill had gone up. Jericho explained that it really had not. Rent on the equipment is $10 per month. He then said he could get a $10 discount for me for 6 months which he did. Jericho was wonderful, courteous and helpful. I am grateful for his help and for HughesNet going above and beyond my expectations. I am on a fixed income. What a blessing for me! Thank you!

Overcharged. I changed internet service Apr 30, at whatcha time cancelled your service. Since I’ve been billed for May, and June. I would like reimbursement for both months, and have someone pick up your equipment. Your cooperation in this matter would be greatly appreciated.

Internet speeds are slow at best. Customer service said they would call me at home to try and figure out the trouble and still have not called going on two weeks now. Videos/ movies buffer constantly and download speeds are slow.

The speed is beyond slow, tired of it already and have only had you guys as a provider for less than a month. I want it fixed or I will be finding a different provider. I came to you guys for better speed and you apparently can’t help.

Not really a TV watcher (maybe 3-4hrs daily) or a big internet surfer, check emails, and occasionally watch a video. So why was I paying a big cable bill? Crazy lol. I haven't had any problems with the service. We've even had a few storms that knocked the phone out but not the internet. So far so good.

We have been happy with Hughes internet. The upgrade in speed has made both of happy. My wife is able to do lesson plans so much faster to another so much easier. I can move from one site to another on the computer a lot easier.

Connection is ok but slower than expected, as I was told it would be similar to my previous provider. More noticeable with smartphone lack of speedy connections. As long as speed picks up a bit we would be big Hughes net advocates.

I’ve decided after today’s support of no support at all to cancel. This is my second written notice of my intent, the first being an email I sent just 2 weeks after service. You advertise. Fast speed NO, you say unlimited NO, I’ve talked to a rep, courteous, gave me 3 tokens (I don’t like this). Still minor improvement. I tried chat, TWICE. One never responded, one responded after 12 minutes saying chat ended. Don’t blame the rain. It’s never been good. I need explanation, improvement, and satisfactory response or you can take this and stick it where the “sun don’t shine.”

I was very satisfied with the quality of service I receive from your representative. He notified me on his arrival time as indicated in the initial set up arrangements. The rep was very friendly and he explained the process and wrote down the information needed. I would recommend HughesNet to others.

After believing your ads that you have the best WiFi in the world, I discover it only works for 10 feet from the unit. I never planned to put four TVs in one room-much less my bedroom. I want you off my property as soon as possible, and never ever send me a bill. I have not had service since it was installed.

Installation was quick and well done. Very nice and sociable technicians. Service is good when it works. It’s not consistent. You pay a premium price for limited usage internet that you can’t use for online gaming. Cable internet is more powerful with no limits for half the price. I guess it’s a countryside tax.

My experience was positive. The person that came to connect everything his name was Carmelo. He was professional. He knew what he was doing and did a good job. He put a good face for your company. He represented your company very well.

The setup and installation was great. Speeds are essentially at what was advertised. Download speeds sometimes go higher than advertised, and upload speeds are close, but not consistently 3 Mbps. I would give this at least a four, if not five star, rating if the speeds were consistent. In one hour I can go from a download speed of 25 Mbps to 8 to 3 to 3 to 29. Hopefully as they improve technology there will be more consistent service.

The installer was very nice. He explain what he was doing every step I'm very satisfied. First he showed me his ID. He talk me through hooking up the box. When he went to put the dish up he did good putting the pole and then putting the dish up. He also clean up his stuff.

We have full service in our house but our phone constantly buffer when we try to watch videos on our phones. We can't even Facetime or send videos sometimes. I called to get this resolved and all they did was make sure my router was receiving a signal and transfer me to a home tech who also didn't help resolve the problem. Now we are locked into a two year contract for a service we can barely use.

Programs keep stopping due to no internet connection. All during the day it is on and off even when skies are clear. We were told that we wouldn't have problems with connections but that is all that we have had.

I don't like the big dish. The miscommunication, extremely slow service, rude customer service rep, reps not giving accurate info. at sign up, too many withdrawals out my account without my permission, and not being told that I had to sign up for auto withdrawals or be charged $5 for a paper bill upon getting the service, when it rain I can't watch my recorded shows or go online. Just not happy at all.

I cannot watch a video at 720p without constant buffering. I spent a lot of money upgrading my televisions for UHD and now I cannot even stream below DVD quality without constant buffering on DirecTV. This also plays into gaming, I shoot somebody and it doesn't register for 2 seconds. If you plan on doing anything other than surfing the web then this service is not what you're looking for. I am extremely unsatisfied with the speed of this network and when calling in I got "HughesNet is not for what you're doing on web". Well that's real funny because DirecTV and HughesNet upon activating service just spoke on how great this service is. How I would be able to do everything on it! Well that is a flat out lie.

After living with slow and unreliable DSL service for several years, I opted to try HughesNet. Installation was arranged VERY quickly and the technician was excellent. He spent a lot of time finding the best location for the dish. The speed has been at or above the advertised level, but I have had consistent connectivity problems since the system was installed. Response from technical support was quick, but no resolution yet. I'm optimistic that when this issue is resolved I will be very satisfied.

Travis, the technician who came to install our service, called ahead to let us know he was on his way. He arrived as scheduled and was professional, very polite, and very knowledgable. Our internet has been working great, even during recent thunderstorms! We are very pleased with HughesNet.

We were told that Hughes satellite was the fastest service in Elk Ridge Utah. Once connected it was a huge disappointment as we see a lot of buffering instead of speed. We are not used to this and find it very frustrating as we stream for TV. Our phones take time to download stuff as well. We are stuck with this for 2 years. NOT HAPPY.

The internet is good, but the bars strength on iPhone is not that strong, WiFi is good. Do I pay my bill through HughesNet or is it through Dish Network. I did not know that the dish that go the roof was that big.

Anna ** was extremely professional in assisting me with updating my account. She was knowledgeable about your company and resources that are available to me. Her patience and calmness was greatly appreciated. It was great speaking with a person. Thanks again for all of your help Anna.

The promised and agreed to speed was over 20 Mbps. Only get over 20 Mbps rarely. Every day and evening the download speed is under 3 Mb. Always varies quite a bit! Agreed to pay for full service not 1/10th. Guess I should pay 1/10th the bill until this is resolved.

Latency problems. Incapable of maintaining a normal phone conversation using wi-fi. I use internet for seminary live session and must interact with professors, impossible in PR: Also speed problems are continuous. The combination of very high latency and inconsistent speed complicates the connection problem.

Very dissatisfied with service. Service is extremely slow. I end up using my cellular data instead of Wi-Fi. What is the penalty for early termination? I am paying for service that doesn’t meet the requirements or needs for my house. What can be done to improve these service. Not good for rural areas which I live in.

Cannot watch anything that is stream related like Youtube, firestick, stream movies, video games. Can't even watch On Demand on DirecTV because of poor internet connection. Can only browse and that is slow. Every 10 seconds literally whatever I'm streaming buffers for 5 seconds or more. It takes me almost 4 hours to watch a two hour movie.

Not good WiFi. Nothing like they told me when I called. The internet sucks... CenturyLink is better!! They told me they were way better than CenturyLink but I don't think so. Since I got internet it's been so slow. they told me I was gonna get the highest speed but I didn't....

Service still not that great. Better than nothing, maybe. Slow to upload. Videos will not play all the way through. Too much buffering and takes 10 minutes to watch a 2 minute video. Guess it’s better than not having anything at all, but is still very frustrating and disappointing. Was hoping for much better service.

Excellent experience. Rep. was very good. Knew system very well, and extremely nice. I will ask for her again. I will call back next month for an account review. Probably will upgrade my account. Great person to have at HughesNet.

She was polite, knew her job. She installed the receiver on a pole in the backyard and did so with little disruption. The work inside was very neat and she cleaned up after herself both inside and out. She instructed me on the workings of the modem and hooked up all my devices to the internet.

Haven't had it long, but so far, so good. I know there will be days, but I am glad to be back up and running. The people I talked to in order to have it installed were very nice and the men who came to set it up were nice too. They answered all my questions.

Extremely poor signal. Download avg. less than 3.0 mbps. Totally unacceptable. Technician advised of a known problem on YOUR end that is being worked on. Could not give me time estimate for when the condition would be corrected. A condition like this should be corrected in days, not weeks or months. If this condition is not corrected soon, I may be forced to cancel my service. On the other hand, your Customer Service representatives are excellent and were very knowledgeable and helpful.

It felt like I was given the run-around on what the problem was then told to give it more time. Called back with same issues, kept being put on hold with the total amount of time being over an hour still trying to get a technician set up to come to my house.

Service is just poor - terrible. Omg what a mistake this was to go with Hughes Net. We cannot view emails, we cannot google search as it tells us network unavailable. Nothing we do is making our situation workable. Terrible.

I've had Hughes WiFi now for two weeks and it is extremely weak. With just one user and unit at a time, I can't steadily stream a video, or email/text photos/attachments. I'll be looking into alternative providers if this cannot be boosted?

Now and then, my TV says no internet. The internet light is on, but no internet. It says check my internet connection. Internet is on. I keep checking to find the problem, but I can't. I don't know what else to do.

I can make calls through my airwave device provided by my cell phone provider but they cannot hear me. I explain to the sales lady that I need high-speed Internet to make calls. I did not disconnect service through my Exede satellite provider so I hooked up my device back to the Exede satellite and now I can talk on the phone and have a conversation.

My experience with Hughes Net has been disappointing. The only thing I can do is read text email with images loading slow. Watching Amazon movies is terrible. The video quality is poor with starting and stopping streaming. I only have one device connected at the time that I am attempting to watch Amazon Prime Videos.

The woman who told me what speed internet was available in my area lied to me and told me it was faster than was available. Then, the tech cut the lines to my existing internet (that I was keeping as a backup) without talking to me about it and did not fix it. I canceled the same day.

I have had Hughes for a few weeks and I love it it's fast and always work. I would recommend this internet to anyone. It's affordable and works great. I found out about it from signs posted in my rural area so I called them and I'm glad I did.

Two very bad experiences: Installer Too Much a hurry to check all equipment depending on Hughes Net. Customer Service solved NOTHING when advised that a computer & a TV had POOR Wifi experience ALL the Time. He offered NO Suggestions other than saying "Computer & TV 24 feet away is too far." Nothing else other than saying "I know nothing about Apple or your TVs."

I was looking for an internet service that would allow TV streaming and not a the highest HD level. I was told by the HughesNet rep that I would be able to do that with their service. I was willing to pay for their highest tier of service which was supposed to get me 25 Mbps. After the install the tv streaming quality was horrible. It either was extremely fuzzy and had periods of a frozen screen. I did a speed test several times and all of my test results came in less than 1- Mbps. I am going to cancel my service and go to a different provider.

Helped me hook up my DVD player to internet. The tech stayed with the job until the hook up was completed. There were several things that were tweaked to get my DVD player internet capable. I am very happy about the outcome of the call.

Always buffering. Can’t even go through Facebook with out waiting on it to load. It’s like the old Dial up internet. I called Hughes Net. They told me I needed a booster. So $79.00 later the same. Then they told me that I know it’s satellite internet and it takes time for it to come from space to the receiver. Good excuse. So thanks for a 2 year contract with poor internet.

I thought the 5G was supposed to be faster but it is way slower than the 2G Wifi range is good. Just wish that could get a little faster speeds. Can you help with this to see what might be going on with the speed? I sure hope you can let me know if there is something I can do on my end.

When I do have service it’s slow. Just completely stops working often for no reason. No rain, wind or anything. Just flat out doesn’t work. I was told streaming would be fine but it’s not. I have live trainings weekly that I cannot watch because it pauses every 3 minutes.

This service is for my weekend-getaway home. I was recommended to HughesNet by neighbors. I signed up for the service on May 20th, and a technician hooked it up on the 24th. I told the sales representative that my only goal was to be able to stream DISH ANYWHERE through my iPad/iPhone, and watch NETFLIX. He sold me a package, and informed me that it was a prime package, and streaming would be 0% of a problem. For the next 2 weeks, I was unsuccessful in being able to do either of those things. The service kept "buffering", not connecting at all, and cutting off completely if I was able to make a connection, and the picture extremely unclear. I made several calls to DISH, and HughesNet trying to determine where the issue was originating.

I have had HughesNet satellite internet service for about 3 weeks now and each day the service seems to be be getting worse. I am completely unable to stream any kind of video service without it stopping to buffer every minute. If we want to watch something, we just use my wife's phone as a hotspot.

Process was very easy to order, schedule and get installed. Install did not take too long, installer was friendly and efficient. Put covers on over his shoes before entering home so no dirt was tracked in. Thank you for your service.

Do not like anything about it. I am going to call and have the system removed. It is expensive and not user friendly. I would rather go with DirecTV or Dish network. I apologise for the bad review. Please just take the system out.

Manager was very rude and disrespectful. Been having trouble with lagging internet consuming my data, he couldn't give me no courtesy gigabytes, he didn't want to listen to my situation. Fire his incompetent self. I am curious with his actions. My experience was very unsatisfactory.

It is the worst internet I have ever had. It is slower than my first internet, dial up. The internet I have in my car super exceeds Hughesnet. I can't access many of my accounts. I am very frustrated with Hughes Net.

When I ordered I specifically asked if I would be able to stream tv with this internet and I cannot, it goes about 10-20 seconds and then buffers. A service rep told me to try and snooze the data saver on my account to see if it helped and it didn’t. This internet is at my cabin and this is what I wanted it for.

The installer worked with me, due to personal issues I had to put off my installation too many times. He never got testy, he was always great to speak with. The installer showed up on time and installed my internet, showed me how to use it. He was very polite and professional, even dealing with my mud and the rain.

I wouldn’t recommend this to anyone. Internet is slow and unreliable and the customer service is the worst I’ve ever experienced! They did not deliver what they promised and were not willing to work with us on cancellation. We were able to use internet and wanted to charge us $400 to cancel a service they were not able to provide.

My experience with HughesNet had been very good! People are very polite and nice to talk to when taking your order. The installation was great! The installer was on time, called to let me know he was on the way and the time he would be here. He was courteous, explained all he did.

Internet is slow and it’s not unlimited like I was told. You need faster speed and offer unlimited data. I switched from Spectrum which had 100mbs and was unlimited data and cheaper! I wish I had not Switched over as I now am under contract!

I'm gonna cancel my contract because you're company wanted $5 more because they obligated me to receive papers bills and that's not fear. Because I see the bills on your system. I don't want pay more than my plan monthly.

The installer did not offer alternative locations for my new dish. He said he could not step on roof to install it there. Put it right in front of house. Ugly. Needs to be moved. Wife unhappy with location. I should not have signed off.

I cannot do my computer work with Hughes Internet. This is horrible. In past years, I have used ATT Internet and Suddenlink Internet. Their services for outweigh this Mickey Mouse speed. I had no idea that I would experience this type of service in Jefferson, TX. I had no problems with speed when I had ATT.Net this same house. I only went with Hughes net because I have Dish and they suggested you. I might as well have no internet as to try to do my workload with this useless speed. I am going to contact the Better Business Bureau. I want out of this contract. I must be able to do my job on this computer so I can bring in income. By the way, the service technician was excellent so do not give him grief over my dissatisfaction. Thank you. Linda **, a very dissatisfied customer.

Just too slow. Had to cancel something because the internet lags too bad. It even lags when a device is hardwired in. It would be hard for me to recommend this to someone but in this it was our best option.

I’m having problems with watching videos on Facebook, comes in and out, with clouds above and rain internet in and out, never shut off just very slow... I think I pay for up to 12 devices and I have 5 laptop, mobile, printer and 2 security cameras... WiFi calling only gets around 20 percent.

Buffers a lot. It’s not as fast as it should be for the price. Aside from that, I’m satisfied. Hoping it is fast enough to carry live security cameras. Not much else to say considering I’ve had it a short time.

I am back in the ‘80’s sitting and waiting for things to download. Pause-download-pause-download-pause-download. I am truly disgusted with your product and I’m looking for a different provider. Fast.com shows my speed at 430 kbps. Something has to be done or I’m done. Thank you. Either do as you say you do or get out of the business.

Very slow to load pages on all sites even the log in is slow. I now click to open a page and go make something to eat just hoping the page has opened by the time i get back. I knew this would be slower than a hard wire plan but not this slow.

HughesNet isn’t terrible when it’s the only thing I can get. But the new great 5G barely works. I have better 2G service than anything and it’s still pretty slow. I am quite disappointed in the speed of the service.

Sorry but my experience so far with HughesNet is just “blah”. I went with them as the only option in my new location. I was hoping the great speed they promised would be the case and not the many examples of feedback I heard from others about it being pretty bad. Sadly it was the latter. Also they make you sign a 2 year contract with huge buyout if you cancel. I guess that’s the only way they make money. Hoping in that 2 years other options become available because if so I’m gone.

Wifi Calling. I was hoping to use it for phone service. I can hear everybody just fine. But very few can understand me for breaking up. Hopefully it can be improved upon. Is there any way to improve on the service?

We are out in a very rural area with not so great cell service, but HughesNet is delivering fantastic internet service to us, including streaming Netflix, and internet on our phones through the HughesNet wifi is so much better than the data service through the cellular carrier!

Hi, my name is Lena. I was one of your customer until I got email alert from Hughes net telling me that people was on my WiFi stealing my WiFi while I was at work and even at home. All of this happen on the night 05/13/19-05/31/19. That why I had to cut my services off from Hughes net and switch back over to Comcast. That has more security then they. Plus they have norton firewall protection for computer to keep hacker out!! I also called Today. I spoke to Reberto **. He got telling me that I owe $400.00. I'm not paying no cancellation fee when people stealing from me. I'm not have it. So, therefore all I'm asking back a refund back on my card.

I'm having a lot of connection issues. My pictures are not showing clear on my TV. My service slows down when I connect multiple devices. It takes a while for the service to work properly. I need my service to work properly at all times due to being a full time college student and health care worker.

the HughesNet connect my internet service on May 22 and since the day my service internet and my email works very slow. I'm not a very happy customer as right now, I know you call me and some technician will come over to fix the problem but till then I"m not very satisfied. I just hope that my internet will work good from next week Tuesday.

Not very computer savvy. I couldn’t connect. The young man who helped me was very kind and helpful me understand how to take care of the problem. The internet is very slow and hard to do anything without buffering but you have some really nice people working for you!!!

On May 24th, Joe our HughesNet installer came to set up both satellite internet and a phone line. He did an amazing job and stayed till we were able to port my phone number I want to keep. In the emails and info I've received they said it would take up to two weeks to have the port transferred over. As of today, June 8th, I've received no such correspondence as to when my phone line through HughesNet will be available.

I have had this internet service for less than a month. Except for slow startup, I am happy with the service. I have only had one incident of no internet and that was when it was storming bad outside.

I’m satisfied with HughesNet for my laptop. However, I find that my ability to watch FB videos on my phone is better when my WiFi is turned off. I would have expected that it would be faster with HughesNet WiFi, but that is not the case. Not sure that the investment is worth it at this point, but I do need connectivity for my laptop, so I have little choice.

We had Hughes Internet for 6 days before calling and canceling the service. We weren’t aware that this was a satellite form of internet so our service is very slow and some things don’t even work in our house with their internet. We are switching back to our local service which we had before. Hughes internet did offer to take $15 off our bill for the next 12 months, but why would I want to pay for slow internet. A majority of the time we are home we are running our phones through LTE because it’s so much faster and we don’t have the buffering issues.

Had the system installed on the 23 of last month. Can’t even watch on demand because it is so slow and that is on the 5g. I just love the way you get lied to just to get you to sign up for your service. I have talked with technical support three times. Now been given the excuses until I am tired of hearing it. Just fix the damn thing!!!

Too damn slow internet!!!! I was supposed to have speeds of 30mbps but currently only have 13mbps!!! Why???? The internet also lags too often right in the middle of watching something!! For the money you charge you need to make it better, or I will look elsewhere for a provider and tell all others I know to do the same.

Ms. ** was the best customer service representative I have ever work with at Hughes Net. She listen and followed the conversation causing no confusion. Most reps are thinking what to say and miss the whole conversation or reading answer from a prepared script. Please consider something special for her excellent service.