HughesNet Reviews

Difficulty in scheduling an appointment with a technician. The operator cannot confirm the date of the appointment & said that a technician will call us within 24 hrs. The instruction was to wait for the technician to call to see when he was available to do the work. She cannot even tell me when to expect the call. How many times does a customer have to call before the company is responsive? This is one of the worst customer service I've ever encountered. If I did not need the technician to work on the antenna, I would not have called. I feel like discontinuing the service soon.

Horrible waste of money. Hours spent on phone talking to people that do not speak English trying to get it to work. Still does not work. They say if you use data, it will slow down. This is a lie. It will not connect. We are unable to write simple papers for school. #Scam #wheel of death.

Internet service is slow. When streaming movies movies pause every 30 seconds to minute. When using wifi service is very slow. Our on demand slowly connects to movies. It just doesn't seem like it's high speed internet. Too slow.

Overall, it’s been a good experience. I would like to have more gigabytes for less cost. Speed has been an issue at times. Customer service has been helpful when I have needed to call. The weather seems to affect the speed as well.

The customer service representative talks very quietly...hard to hear and understand. She was very nice and knowledgeable but needs to speak a little louder.

The ONLY thing you have going for you is your customer service. Your service is the biggest waste of money I have ever spent in my life. It’s the most expensive and worst service I’ve ever paid for. I hope one day somebody gets a class action lawsuit against you all going so we can all get our money back and you ** go out of business.

After communicating my needs with your company (number of devices, streaming etc) I was pointed at the 20gig plan. Internet was so slow I could hardly stream music. After 3 months, countless hours on the phone, and your help center continuously failing to provide any solution or help, a tech finally tells me we are instantly going over bandwidth. I upgrade to max 50 gigs. We still go over in a week. Then I am told I signed for a 24 month agreement I was not aware of. The person on the phone said “sorry they are salespeople so they just sign you up.” To cancel I am asked to pay $400 for canceling internet that never functioned. When I ask when a tech is coming out to remove equipment, I am told it is not included in this price. Now I have 6 holes in my siding and a massive dish on my roof after I am mislead and overcharged. Unbelievable.

Problem: whenever a device of mine that is supported on HughesNet is replaced or restarted EVERY email ever sent to my HughesNet email (Apple app) email account - on each of my three devices is resent to each of my devices. After an indeterminate amount of attempts to get rid of these emails the problem stops and the emails can eventually be cleared out. This time I have spent over six hours talking to HughesNet and Apple reps. the problem still remains. This time the number of emails on my phone, for example, is 4600 individual emails resent to all my devices. Any attempt to delete said emails results in their being repeatedly resent. This has happened three times since I signed on to hughesnet.

We lose the signal all the time and can't get to job web sites to get hired. Also very slow.

I have had this same internet for over 6 years. I called 2 weeks ago and they were suppose to upgrade me and I would go into a new contract again. And now they won’t upgrade me. They say it’s a problem on their side and will call me back. After calling 3 times and almost 2 weeks later I still get no call back nor upgrade! But they say I can’t cancel now because I’m in contract again!! I just need the upgrade. Or call back telling me what’s going on. I’ve spent a lot of hours on this I don’t have!

Customer service was good with my problem. I believe my problem was caused by switching my service from the Denver region to Omaha. Just want the service to work and not have the roller coaster ride with service to no service.

I asked NOT to have a credit card auto charged. You thieves then want to charge me $5.00. I called appx. 10/26 to discontinue services (moving) and you auto charged for a month of NO usage: thieves. You best NOT CHARGE another penny.

We were told that the internet would be faster than what we had. It is slower and sometimes goes off for several minutes.

I had to call and complain my internet & phone were down a total of 5 times because your (employees hung up on me). I never would allow an employee to do this to any customer. Apparently you people allow it. One more time I have a problem, I will personally drop you. Seriously drop you.

I was never satisfied with it. It lost signal all the time and knock you off a lot. I knew if it rained or snow, then I had no internet.

Slow download speed, sometimes it's fast other time slow, don't matter on weather, still waiting on call back, they'll call you plenty when you ain't home to try and diagnosis the problem but when are home and try call them. Their tools don't work and tell you they call back but have yet to receive one.

Internet/phone - Disappointed, I call in on 11/26/18- have not received a call or email for HughesNet! The internet only works sometimes and the house phone works like a cell phone with bad connections. Very disappointed???

Don’t like it when you can’t tell when you're online or the strength of signal need a way to be notified when it goes out?

This provider is by far THE worst internet I've ever had. And that includes back in the dial up days. We have 50GB and for the 3 people in our house doing what your average person does, we use that up in a week. After that it slows you WAY WAY down. When I called to talk to them about it, the person couldn't fathom how I could be using that much that fast. That's because they aren't in the US. I'm not knocking outsourcing on this review, I'm just saying, understand your customer base. Your needs in your country are VASTLY different than ours are here. Don't talk to me like I'm an idiot.

The communications by phone have been very good. However, our speed of connection to internet is very unpredictable & does not comply with the increased reception we were told we would receive. We would appreciate another look at this problem.

We are satisfied with our internet service at our beach since you upgraded to Gen 5. Before Gen 5 the internet service was poor with Gen 4.

Dead slow, cannot even load sites, complained ** times. NEVER FIXED, promises not kept $ off for lack of service promised never seen, very hard to get tech help...always "extremely high call volume". Business worse I have ever encountered.

Service degradation. My speed rating 90% of the time is 8mbs and below. Plus my service was garbage for months and the repair tech even validated it. The phone rep only gave me $20 off bill for next 3 months. I’d rather ditch the contract.

For months now we have been on invoice billing and are continually being harassed for payment. I pay the bill on time, and yet your company is trying to get money from our account. No fix yet promised. I am lied to by your employees on a regular basis, told our payment was denied which is a lie, and told we ask for these pop ups. Why would I when we are on invoice billing??? Your company hires IDIOTS, ones who don't understand plain English. This is nothing but harassment and NEEDS to stop.

The salesman told me that 20 gigs on your new fifth generation system would last a lot longer than 50 gigs on your 4th generation system that I purchased through DISH. Turns out he lied. I run out of high speed data within a few day. Turns out that all gigs are the same, whether on your 4th or 5th generation system. Your low speed data ranges from 0.1 mbps to 3.0 mps. I was told it would be 3.0 mps. Your technical support people, however, are very smart and professional.

I have been a Hughesnet customer for 2+ years. During this time, we have had multiple issues with connection, data speed, service, billing inaccuracies, not to mention high cost! We are considering dropping the service as it simply does not meet its advertised expectations. We are in communication with a local company to run wire to my house in order to circumvent Hughesnet service. The price is too high and the amounts of data too small for today's fast paced advancements. I have the biggest plan offered. We find that mobile data plans are near compatible in price and speeds are better than what we are supposed to be getting.

Since September 2017 HughesNet Internet has gone out five times. In which they have to send out a technician to adjust my dish after 17 mile an hour winds. I live in Central Oregon. It’s windy here. They Want me to pay to get out of this contract saying they can’t control the weather. Horrible customer service! They were supposed to be here yesterday but I’m still waiting. No Internet since Thanksgiving! Just don’t get caught up with this company. It’s a nightmare!! Also Technician damaged my roof, no one has fixed it. I will show you pictures. This was when they were putting a new dish that was supposed to fix my Internet issues.

I called and changed to this company and after 30 days my service has been canceled. I was sold on this great service only to be told that even when my cell phone is locked and sleeping if I’m connected to WiFi it’s using my data package, how can a device that’s not active use data? I even called my cell phone service and asked them and was told that is something that sounds like a scam. Long story short don’t change from one partial working internet provider to a NEVER working provider

Very poor service. Had Hughes several years ago and was talked into going to Exede. Exede promised "up to" 25 Mbps. We were consistently only getting 10-12 Mbps. Paid early cancel fee and went back to Hughes. So far, we've only been getting .3 Mbps. Feud still ongoing...

Just signed up for the internet service a month ago. Couldn't even get a clear shot of how much data we were using. Apparently, the first 20 days they reset the data allowance, then after 20 days the data drops incredibly fast. So here we sit with 5 more days to go before our new allowance and a less than 1 Mbps download speed. It's going to be interesting to see how long 20 Gb will last for real. I'm thinking 1-2 weeks tops. See these fly by night companies like to take advantage of people who don't have access to cable. They offer 1/3 of the service at twice the price of cable. Then of course when I called to speak with them, I have had no idea to whom I was speaking. I don't believe they were in the USA. At this point, I would not recommend Hughes Net to anyone.

If I could give minus stars I would. After being gullible enough to fall for their sales pitch of fastest internet, will be able to stream all my favorite shows for only $45 a month none of that was true. From day one, I had nothing but problems. Since I had to do a 2 year contract, I couldn't cancel without paying a ridiculous early cancelation fee. The dial-up internet I had back in the '90s was faster than this stupid company. Don't fall for the false advertising. You will be miserable.

I have had HughesNet for almost 6 months and have to say this is the worst internet service I have ever had. I stream a lot Netflix, Hulu, etc and all they do is buffer. When it’s time for my service to reset my usage is used up in a day and then right back to slow internet yet again. If I want it faster I have to purchase data tokens which are a joke.

We got our service in Feb. 2018. Had no problems at first, then the internet went downhill. I was calling them daily for 3 weeks. I paid my bill and 5 days later they said I had used all my data. I asked how? I was told because I am a student in college and I have to log into to many servers and it takes up a lot of my data. I have the highest package they offer.

HughesNet seems to be in the business of selling internet service that doesn't work, upgrading to a better system that still doesn't work, and then charging an exorbitantly high cancellation fee. My service was installed by Ozark Satellite, who did not want anything to do with me the day after it was installed but didn't work. The service tech had almost zero communication skills with a personality to match.

The representatives lied to us about speeds, lied to us about how long the date would last, lied to us about services rendered, lied to us about how they would waive the early termination fee if they were unable to get 1 Mbps speeds from our home, lied to... well, you've heard the Megan Trainer song. Representatives are trained to read script and they get bonuses for keeping you on the line. Hour long phone calls are a complete waste. Worst, most unethical business I've dealt with in decades.

Average speed of 350 kbps when paying for 25M advertised - We have been paying for service with Hughes for over 2 years and promised we would get this straight - they occasionally get us onto another dish that gets us to 4M but it is only temporary and we buffer all the time and drop calls. I told them I was filing a complaint with the FCC because they advertise something they can't provide. They hang up on us and since we don't have cell service, we get to call back and be on hold another 30 minutes. Horrible service.

I have been a Hughesnet customer for over 5 years, paying my exorbitant bill every month. The entire time we have had issues with running out of data, and then dealing with very slowly internet. We have moved and thank goodness have other internet options, so I called to cancel my service, to discover we have to pay a cancellation fee because we upgraded to Gen 5 to attempt to solve our issues, so we are now under a new contract. It just never ends... They will get you one way or another. So happy to be getting away from Hughesnet and no longer being hostage to them. When you have no other options they stick it to you.

I first only had Internet. Then I had to have their phone service because my old phone service would not work with their system. Now I have internet and phone. I paid extra to have a faster speed and more tokens for data exchange. My monthly allotment is gone within the first 10 days. I go to my account and purchase more tokens. They are never added to my account even though the bill for them is added to the invoice. I go in again and purchase more tokens and again no tokens added. The only thing added was the money I owed them. More money and no service rendered. Very bad company to deal with. DO NOT USE THEM IF YOU CAN FIND ANYONE ELSE.

I purchased Hughes dish because I was too far from the cable drop. I have Netflix and spent the last hour on the phone. They run a test on my system and I had 0.473 meg. The Netflix would run 2 mins. and shut off, had to reboot for another 2 mins. viewing Hughes. They called me two weeks ago and ask, I told them my DSL was slower than AOL dial up when it was extremely busy and my Netflix was .00000 worse than awful. She said oh and hung up. Last response. The Hughes Tech did not know how to set the new system up with his DSL box. All he did was complained about how bad the company was to work for. It was free installation but I had to pay the tech. 135.00 for extra wire or something??? Very unhappy, tell me how to cancel this nightmare. Thanks from KY.

I live alone & even with turning off/airplane modeing my Alexa, phone & tablet, I run out of enough high speed bandwidth to watch an uninterrupted Netflix show about 12 -15 days into my $67/month billing cycle every month. This is even with the video quality on the lowest setting (a tech support helpful tip), to save bandwidth, on my high definition TV. I can't use Amazon Prime video because you can't reduce quality so after 10 movies, my high speed would be gone. The price automatically goes up to $88/month after 1 year & you are trapped in a 2 year contract notoriously difficult to break.

They advertise 25mb speeds getting around 500K to 1Meg if I'm lucky, even in off hours. I have great Sat signal quality but poor speed. I pay 80/ month for this? I called tech and they said problems with too many people in a small pipe (West Coast feed). He offered $30.00 off per month, great now. I'm paying $50.00/month for 500 kbps speeds, terrible.

I was charged 208.37 on November 8, 2018. I don’t have or I have I ever had a account with them. I called customer service if can call it that. They was based overseas, I was told he couldn’t help because the account had another name on it but it was under my phone number. It took 5 calls to be told it would be credited back to my debit card minus the overdraft fees it caused for not having that money in my account but wait 24 hours.

First, installer failed to line up the dish, found this out when they updated to Gen 5 a year later. During the first year I called several times about the bad internet signal and they kept telling me everything looked good over the phone. The installer who updated me to Gen 5 told me, "No wonder you couldn't get good internet, your dish was only getting a 35% signal." After he left, I had 95 %. Then I had a problem, no internet. Spent 3 days and talked to 5 Techs who had me tied up on my computer for 3 hours. Still no internet, and this is day 6. Supposedly a person is supposed to come here tomorrow and see what the unique problem is... If you're smart, steer clear of this company.

I signed a contract with big promises of speed. The only speed I have is comparable to the old dial-up. I was rarely able to get anything to even open. I do not even try after months of dealing with it - I am waiting for my contract to end. DO NOT GET HUGHES!!!

None of the billing amounts are what was stated at signup. 20 Gb service plan. Was told 45 dollars being charged 69. Was told phone came with service at no extra charge turned out they are charging 30 dollars. Was finally able to get phone removed but they refused to reimburse for the 5 months. I shouldn't have had to pay and took me an entire day being transfers 5-6 times to get it done. I never would have signed up to pay 69 dollars for only internet. It's way too much especially this service which is constantly buffering. My bill at startup was supposed to be around 60 dollars total, (high for only internet).

One star is one too many. Where do I start? They lied about the quality, we can barely stream, most of the time there is not enough bandwidth or it just stops or it goes black. The cancellation fee is way out of proportion for the quality of service.

As so many others have stated the service I was sold has not worked. Slow service and unable to stream. Their fix for the first few months was to charge more for better service. At this point they have upped my fees over $100, and as of today I have not had internet for 3-4 days. Customer service has assured me they will call me every day and I have had to call them each day only to be told they would call me back the next as my problem has been escalated to the next level. I urge anyone considering them to take the time and find anything else.

Got their service a couple months ago. They promised a fast internet. They lied. It's so slow you can't even use it. They will tell you their equipment is showing I'm getting 25 Mbps. That's not true. I have used a couple speed apps - they show around 4 to 5 Mbps. We can't even use the net for our cell phones. Forget about watching Netflix. It spends most of the time buffering. Gen5 is worthless. You can't even connect with it. It's going to cost me a few hundred to dump them but that's all they will get from me. Don't waste your money on them.

Like so many others, I am deeply disappointed with HughesNet. It runs out of data within the first week and a half of our normal use. We feel that we were snookered in to this contract, because originally, DISH TV promised a package of Television, Internet and phone service. However, after we signed with DISH TV, they informed us that DISH does not have Internet and phone service available in our area. Because DISH could not provide the advertised trilogy of services, DISH consigned us to HughesNet and we were led down the primrose path.

I gave them a chance. But I am angry I can't even watch YouTube videos on my little laptop. Videos play but have to buffer every 10 seconds. Can't watch a show on Netflix. Forget about playing Instant action games on PlayStation. On top of that you burn through all your data within 10 days. This is not unlimited. So if you sign up for their service you are screwed for the next year. Please release me from my contract. I will use my cellphone and use a hotspot much faster.

Please save your money and time. HughesNet is a complete rip-off. When I called in for Internet service the representative assured me that I would not have a problem streaming live TV and their signal was strong in my area. I had the service for 12 days and out of those 12 days I was unable to connect not even one day. I spent countless hours on the phone with tech support. They even referred me to Advanced tech support, and my problem was still unresolved. The signal was terrible. I had to wait 5 business days for advanced Tech Support to call me back and when I spoke with them they told me they HughesNet often does not give their customers accurate information on their plans and on their internet. She told me that it was pointless for me to continue doing tech support with them when I had spent hours on the phone doing troubleshooting with the HughesNet tech support. Not only was I upset but I felt lied to.

Installed on a new construction home, installer used the cables designed for our tv antenna. Our speeds were less than half of what was advertised and you are charged per data consumption. Once the data runs out, HughesNet will slow your internet down even more. No point in purchasing more data, because it is too slow to begin with. Netflix will not stream without issues. Not fully compatible with Apple products unless you don’t mind waiting, and waiting. Could not walk beyond 30 ft from modem without connecting issues. Called several times each month, wanted to cancel because we are paying for practically nothing.

After several months of having satellite internet service from this company the quality was so bad that we elected to pay the penalty fee to cancel the service before the contract expired. It was at this point that we have found that the customer support interaction has been even worse than the actual service. If you could actually give a negative star rating for this company I would have done so. The short version: terrible company with a terrible product. Don’t waste your money.

I got my return box late because it was delivered to wrong address. When I did receive it I called them and ask if I could still return for my refund of the charges. They charged me for the equipment and they said, "Yes no problem." 324.00 was charged to my account to call back when they accept the package for my refund. They accepted the package and when I called them back for my refund they are now saying they cannot refund my 324.00 and will not send the equipment that I have obviously paid for back. They said there is no way of knowing which equipment was mine. I'm sure it has serial numbers. I will be talking with a lawyer to get this taken care of. I do not recommend this sorry service to anyone. I only want my refund or equipment returned.

From day one (two months ago), I’ve had AWFUL service. I told them I would be using the internet for streaming Netflix. They said I would be fine with the plan I got. Each time I called to tell them how bad the internet was they had me on the phone for about an hour and told me I could either pay more for better service, deal with it, or pay a large cancellation fee. The internet is so bad I can't watch a show for more than 5 minutes on Netflix without it streaming. Only 22 more months to go on my contact. I strongly caution anyone against getting HughesNet!

We bought Hughes Internet service and after few days we realized that it doesn't work for us. We called several times but did not receive any help to improve. Instead they reported us to Collection agency to collect $450 for a year contract. I definitely don’t recommend Hughs Internet!

Several things happened. Service stopped working and they could not get repaired so I used the option to suspend my account. They increased my plan without my knowledge and would not credit me for the change. When I needed to stop, after being on the plan more than 24 months, they then said my opinion to suspend the account per 1 above, also suspended my contract and so I have to pay $140 to terminate. There is nothing in the agreement that documents this. They say they verbally explained it, but they did no such thing. Awful company, stay away from them.

Signing up for service was a headache. Customer service messed up spelling of company and email addresses, so no emails from them for anything. Have tried to get them to update 6 times, and every time I call them, it's still wrong. Cannot look at invoices, cannot print invoices, have to call into their business number and get invoices emailed to me. Their "My Account" system has been down for 9+ months, since I signed up for service. I get an excuse every time about how they are still fixing it. Internet speeds are not bad, but latency is really bad. That is more of a problem with satellite internet, not really their fault. Very poorly run company. Only use if you absolutely have to. Use cable, DSL, cellular, or line of sight before choosing Hughes Net!

First of all, when I called to ask about their service they told me many great things and promises that they DID NOT uphold. They assured me of no hidden fees or any rental fees and after I got their service BAM! MY bill exploded. I called to ask about it and they couldn't explain and was unsure of why the sales rep even told me that. They did NOTHING to make it right. I am now locked into their lies and crappy service and them saying the reason it's slow is 'cause all the data is used up. My mom has had same experience. They are ripping people off!!!

I pay for a service that doesn't work as sold. Cannot send MMS messages. Have called support several times. Was elevated to engineering department. They never called me. Still unresolved. I wish I had never chosen Hughes at this point.

Service never worked right from the install on. After about a week they told me my data was used up so I upgraded my service. Three days later they throttled me again. Data used up. Worst decision I ever made. Don't use this service.

I check my credit report often, and noticed a hard inquiry on my credit report on August 30, 2018. I have not called nor inquired about service with HughesNet. I tried to call and they say they couldn't find anything associated with my name. They also stated that they only run soft inquiries and that it's not possible for it to be on my credit report. What I find funny is that my brother opened a HughesNet account around the same time and we have the same initials and our SSN is only 2 digits off. He tried to call and see what SSN was associated with his account and not one department could verify. He was told that they don't have that information. So what happens if my brother doesn't pay, is it reported on my SSN or his? Not one person knows the answer or could even tell us if this is what happened. I know my credit score dropped 20 points when they ran the hard inquiry.

I paid $400 to start my Hughesnet service, pay almost $70 per month and I can barely use the service. I have to use my phone data at home for most things such as FaceTime, FB, sending iMessages, searching Google, everything. I can not do my college finals at home because the speeds are too low for the video conference. In 4 days my usage is topped out. They wouldn’t even come and fix it and make sure it was lined up after hurricane Irma and 5 days with no power or phone service. They're ripoffs and I would never recommend them to anyone! I wish there had been another choice here but there wasn’t and I needed internet for my college classes. Please, don’t get fooled!

I made the mistake of choosing HughesNet for an internet provider. I am paying almost $80.00 for 20GB a month. It is absolutely ridiculous. I have called and complained to them about the poor service and they have made promises to me about giving me discounts if I stay keep their service. Then I find out when my next bill comes that they didn't keep their word. They change your pricing and don't even tell you. The service is mediocre at best (and that is on a good day). I have 9 more months on this rip off of a contract (when it actually should be 4 but they started my contract over when they upgraded my modem cause the old one wasn't working right). Have to decide whether to hold out for the 9 months or to pay a fine of $205 for early termination. They really SUCK! I DO NOT recommend them to anyone!

We are living out a two-year contract for Internet and phone. The Internet is unacceptably slow, with lots of stalling and buffering. Our iPad throws us out of apps regularly. And our phone service is something from the early 1900s. Spotty service, one or the other party unable to hear, a huge delay between transmission and reception, and many dropped calls. And for this we pay a hefty monthly fee. If you are considering HughesNet, think hard before you sign a contract. If there is an option to choose another provider, do that. Every time I pay them, I wish we had never signed up with them. Don't do it.

I have had HughesNet for 6 months now and only me and my girlfriend live in a house together and I cannot play video games or stream with this incredibly terrible internet. I have been using my mobile hotspot and have even purchased a wireless jetpack which work better than their entire service. We have purchased more gigabytes. We have done it all yet we can't get past 500 kilobytes per second. Which for people who don't know that is absolutely preposterous. This company is terrible. Their customer service is terrible. The representatives are terrible. Their internet is terrible. HughesNet is absolutely terrible. 0/10. WORST SERVICE PROVIDER EVER. VERY SLOW SPEEDS!

I cancelled my service. Was told I have a total of 45 days to return equipment. I then receive a bill for over 300.00 and a few days later a call from a collection agency. I would not recommend this service to anyone. It's slow and they obviously have issues with billing etc!!! DO NOT WASTE YOUR TIME AND MONEY.

I've had HughesNet for almost two months now and I was told by the company that the 20GB plan was more than enough for the Average heavy internet user, yet in the first month, my plan ran out about 7 days prior to the next cycle. This month, I was only 7 - 10 days in and they said that my plan "ran out" and I would have to wait until the next month or buy 'tokens'. I called the company numerous times throughout both months and they claimed that I was running a lot of video and that Facebook videos counted against my data plan.

Had this internet installed in my home. Was promised a great service fast browsing but never ever did it functional properly. I couldn’t even do an update on an app or play any type of video without it struggling. Called and canceled before the month ended and was charged a $400 dollars cancellation fee. They are a total fraud. DO NOT GET FOOLED.

Since the installation; the system never let me to browse the internet without buffering, hanging up and delays. The service and customer care are awful, they just do a Vudu troubleshooting and don’t have escalation system, they don’t care about customer. There are any class action?

Should have never went back to HughesNet. Might as well have dial up. Yesterday it took over 14 minutes to load a web page. Works like I am throttled when I am nowhere near my data usage. Wasting a fair amount of money each month for no service. Yesterday I was told by one of the non-English speaking consultants that my internet at my home in VA was not working because it was raining in TX where my satellite was pinging from. Such false advertising it is ridiculous. I asked for a last ditch effort of replacing my modem before trying to get out the contract and they would not entertain the request. There is no effort involved in trying to retain customers. Not done with this yet...

I wished I would have read reviews before purchasing this internet service. We have 20 GB a month. We bought the equipment thinking it would be cheaper in the long run as we figured we would stay with this company for a long time beings we don't have any options where we live. Started out at $50 per month now costs us about $80 (tax included) for internet to last us 1 week. For the most part it is just my husband and I at home. We quit using Netflix for obvious reasons. We have 30 GB data with our phone company that we share with our family of 6. Only occasionally do we run over.

I purchase HughesNet Wi-Fi via phone. Salesperson indicated one television, two iPhones an occasional laptop use would be OK for the 59.99 plan. Have had consistent issues with service. Buffering two days out of work service still was not working. Technician came back to check installation. Change the cable said he would call us back with another solution. One week later I called him back. He didn’t have a solution. Said that I needed to call HughesNet back for him to get a ticket to return. He noted verbally he was at a loss.

RIPOFF. RIPOFF. This company is a ripoff. They charged excessively for the first two months by installing the internet to our DirecTV when it was not needed and charged us for all the data - which we proved was not required. We called and complained and they would not believe what we were indicating. They sent an "installer" to our location and we proved that we did not require any data for DIRECTV.

Started service with them in Jul... complained about poor signal/latency/throughout within weeks. Complained again the next month and the month after that. Finally called to cancel service... well that’s $400 on top of the monthly fees I paid that I will never see again! Stay away from this service, find a terrestrial based provider and pay a little more if you need to as it will be worth it in the long run.

Hughesnet takes advantage of their customers knowing that most of their business comes from people like myself that live in rural areas. Options are limited and Hughesnet uses that for their advantage charging more than their service is worth. My bill is always a different amount every month. I was told I would be getting unlimited service yet they cut me off saying I was over limit? I signed on 20 gigs with unlimited later to have it upgraded to 30 gigs with unlimited costing me $100.00 a month and still can't stream Netflix or Hulu & Amazon Prime without it rebuffering every 10 secs. They say they do not offer unlimited package yet when I complained they said I already have unlimited? Their serviceman that came out to install dish asked me if I had any bags of concrete I could sell him to install post for dish. Really??? To finalize this... I DO NOT RECOMMEND HUGHESNET TO ANYONE!! Zero rating!

HughesNet is the worst internet since the days of AOL dial-up. They claim to be "unlimited," but what they really are is a data plan. Once you're past your allotted monthly data, which usually is used up by about day 3 or five of the month, they slow you down to a crawl and it's pretty much unusable. You can then purchase "tokens" to speed it back up. 3MB of data costs $9 and only last for about 3 hours of streaming on low def, despite what they say. The first month we had it, it worked just fine, but ever since it has been garbage. And to make things worse, they lock you into a two-year commitment, so we're stuck. Do yourself a favor. DO NOT GET HUGHESNET!

Over the last two years we have spent over 50 hours on the phone with HughesNet (figure each call takes at least an hour) in regards to their slow and unreliable internet. Rarely do we get their "advertised" speeds, at the time I'm writing this we are averaging around 1.5 Mbps Down. Their customer service is a time waste, they just repeat the same thing over and over again and they never actually do anything to fix the issues.

I asked about HughesNet. The agent told they have the fastest internet provider because it's a satellite and it only cost $39.99 plus the modem $9.99 so all in all was $49.99 a month for 24 months. She said if I cancel I would pay $400 before 2 years of contract. And I said, "I would not cancel if you are true to your word." I subscribe then on Aug 25 they charge me $49.99 so I called them and asked why did they charged me. I thought I have one month free? But they said, "Don't worry. We will take it out on the next billing cycle," and I am not even one month.

We tried Hughes Net in an effort to bring down our cable costs. It was an unmitigated disaster. I told my sister to keep all the records because at some point there would be a class action suit. I had a lot of problems but the big one I had was I felt I was being cheated on data. When the month began, the amount of time used was much slower than the last half of the month, where you were out of units or whatever it was in like five minutes. We couldn't wait to get rid of it. Very poor service, very poor everything.

I am moving. I wanted to cancel my services. They said it would take 7 to 10 business days to get me a box to send back three items: (1) the modem; (2) the power cord; and, (3) the radio transmitter (which is located on the satellite dish on my steep roof). I have to pay some techie company $100 to remove the radio transmitter. And, then I will have to send it back to Hughes Net myself. But, I will be long gone and move away and thus I cannot get the radio transmitter given to me - Can the techie company mail it back to you? NO - You have to mail it back. If you don't send it back you will be billed $200.

My husband and I recently purchased a home in Upson county, GA. We came from Griffin, GA. In this current county there are limited networks so I chose this one. Since I have had this network I have never really used it. It never ever works properly. When I lived in Griffin I used Xfinity which might I add was absolutely amazing. This company (HughesNet) has the very worst service I have ever used and I am so disappointed that I have to pay a contract fee because the service is **... DO NOT use the service provider because it is not worth one cent.

Our service resets on the 7th, so being throttled with a download speed of 1.3 mpbs, I went to bed early, having disconnected the modem (as I have been doing every night). To my surprise I had used 460 mb the second I went on the internet. I have called & complained and even now, on the 8th I am already thru 1.9 GB - go figure. I have been on the net playing on Pogo & Facebook Slots for 4.5 hours today, and guess what... my download speed has NOT improved. For years I had only 10 GB usage and never went over that... What gives - I was constantly on the internet, doing the exact same things. I complained to BBB and got a call from FINALLY someone I could understand who talked in circles. Someone needs to do SOMETHING to find out why we pay $80.00 a month for this horrible service. Living in the deep woods they have us captive for sure, and I'll be darned if I'll pay a cent more to have slow internet for the last 15 days every month.

"Your system is functioning properly, everything is working, except there is no internet connection." If there is rain, cloud, anything = No internet. Today 80+ no cloud = no internet. Called tech support. "Yes Florida has great weather, but we receive an email saying... Has bad weather, so we can't do any check on your system. We just have to wait still the weather get better..." So now, if anywhere has bad weather, that means we don't get connection!?! BS. Called customer service, got put on hold then hung up = typical respond when call C.S. 5 to 7 calls before they answer. Hughes monopolizes all rural areas, holding customer hostage w/ pit poor services because there is no other choice, except to drive 10 miles in town to use library computer. Avoid Hughes if one can. If we aren't disabled and transportation is a major issue, we would not use/pay this company.

I paid the $400.00 to have Hughes Net cancelled. We had nothing but problems, slow speeds and very bad experience altogether. Why are these companies allowed to operate at all? Where are the laws in America that protect people against corrupt business?

Hughes Net overcharges, stops working on days with very few clouds, nobody speaks or understands English. And you can't get anything resolved without getting a major runaround. They should pay us to use their system. I get better reception with my T-Mobile 4g than their laughable "high speed" internet service. Everyone you talk to acts like it's THEIR money you're using, so they find ways to overcharge you for every little complaint. I've only seen a worker once since installation which the worker told us there would be NO CHARGE for. Yet the company charged us for it and all he did was reposition the satellite by 1/4 inch and I could have done that myself. It took a lot of yelling and 3 months to get it straightened out but we were still charged a small fee and only paid it to avoid the continuing hassles of non-English speakers telling us it's not their department. I dropped them and will NEVER EVER use them again or recommend them.

Please stay away from this company. The promises about speed and reliability are completely false. If you call for support or assistance you will not speak with someone in the United States who can even discuss it clearly with you. They read from a script and just repeat the same sentence over and over. If you become frustrated with the lack of service or communication, they will become rude. If you hang up, they just keep calling you back getting ruder. The service itself is absolutely horrible. Can't even use it so slow. Technical support is non-existence. Basically - oh well- must be your fault because of property location, weather or trees! I just paid a huge fee to get away from these people who didn't deliver on what they promised. Knowing that I will never have to deal with them again, the cancellation fee was the best thing I ever paid them for.

Why do I feel this company is tied to crooked Hillary? I have had similar experiences as others here. Charged $350 for a tech visit after complaining about less than 1 mbps speeds (while still having plenty of bonus data). After complaining and trying to get the charges reversed we were told by a moderator on their forum that they would reverse it just to be given the run around by the customer service rep. Latest experience, we had a power outage and now our internet will not work and we were told we would have to have a tech out at our expense. That $400 early termination fee looks pretty appealing at this time.

I ordered Hughes after salesperson said you could game with it. It's very poor service and not only can you not game, you can barely do anything. What is worse is the contract. If you cancel after 30 days, but before six months you will have to pay 400. Now the previous owner had this service, so Dish was already here. On top of that you'll have to send equipment back, one of which is attached to roof. If you don't that, it is an additional 300. They recommend professional removal of radio and that will cost you 100. So this was a horribly expensive swindle. I do not recommend!

Been having issues with this company since signing with them. Their internet is fast on a good day, if the wind is not blowing and Venus and Mars are lined up perfectly. Having an issue with connection speed real real slow and the representative did a test and said really slow and they would get a technician out here Friday and told me to get in out here it would cost me a low cost of 100 and something dollars. I lost it with him. I already pay for express service of 7.50 a month and wanting to charge me to come fix their equipment. Oh no. Won't happen. Their equipment that need to fix it. One more year with this fly by night company, do not use these people.

I cancelled my HughesNet in February 2018, a rep only suspended it, they started charging me again. I called and was promised my money would be back in the bank today because all my equipment was paid for by me. Today I called, took 3 calls to get a manager, Ms. ** in the Philippines said I have to return equipment first. Explained due to their error I was charged and 2 reps, verified I owned the equipment. I'm on disability so they caused a problem with my checking. Now Bills are messed up.

We had Gen5 satellite internet only because it was the only option in the area. We never saw speeds that they claimed. Transferred service only to avoid the ridiculous termination fee - only to learn later that they started a new 2 year contract without our knowledge. Not only did we pay $60/mo for speeds a fraction of what they advertise (even during “bonus hours”) but they lied about the stipulations of transferring service.

I paid cash for equipment upfront. $450. First and second month was ok. Extremely slow but only service available in my area. Third month they show I went through 50GB of data in 2 days. I was on the coast on vacation when they decided to charge my account for $585 for 1 month of service stating I bought extra data tokens in that amount while I was gone and nobody at home. Bought a Verizon jetpack and after 1 month I’ve used only 10gb of data... and that is streaming Netflix and working. So I know HughesNet saying I used $585 worth of data in a month is ridiculous, much less 50GB in 2 days. Biggest scam internet company ever. Do NOT waste your time or money.

I’ve had Hughes Net for eight months. It’s slow when it’s working. Customer service is just like their product. Slow and unreliable. The $400 they charge you to cancel early due to their service not working is more than worth it. Save yourself the hassle. Stay away from them.

I wish I would have reviewed this internet service provider before spending a fortune and signing up. Not only is internet slow, but buffering intolerable, downloads almost impossible and resolution is beyond bad! Called in and they switched me to another channel. That helped during the day, but during high traffic times at night it was worse. Called again and wanted to cancel. Can't get money back! Going with Cable One.

I had to get HughesNet because it was the only service where I live (new home) but now they have a new service provided by our electric company. I am switching over because I have only had Hughes for one month. First month ok but now 3 days they said I used up all of my GB. Wow what a rip. Calling them is like talking to dead people. I will gladly pay the penalty fee of 400.00 just to get rid of this piece of crap. People BEWARE. By the way if anybody would like to get together for a class action against them let me know.

I have HughesNet because like a lot of others it's the only internet carrier available. How these people get away with charging big $ for crappy service says a lot about American exception in this day and age. Aji's must have stock in this outfit.

Since I got HughesNet last spring, I have had to purchase tokens frequently. Now i am in the 50gb program and I buy 25 gb tokens at a time. finally i decided to investigate how much data i needed. I found out that I should be fine with less than 15 GB a month! I have called to complain and they found out DirecTV is hooked up to the wifi? Oh really? The same tech installed DirecTV and the movies I watch there are not downloaded, so it's all an excuse.

I initially had no issues with the service even though it was an inconvenience. Every time it rains there is no service. It was upon cancellation of our account the issue arose. There is a satellite installed on our roof and a modem along with another gadget in the office. It was explained we would need to return the office gadgets but the satellite will stay on the roof. I am today seeing a surprise charge of $214.00 3 months later. Customer service just explained that is for the radio which is attached to the base of the satellite on your roof. So Hughsnet, wouldn't this be a bit of important information to your customers? What about the elderly and disabled? That is extremely sneaky.

I don't write reviews, but just couldn't stay quiet about HughesNet. HughesNet has nothing to offer but crappy service and excuses. From the tree in your backyard to the clouds in the sky, HughesNet LOVES excuses! We live in Oregon, about 10 minutes outside of Cottage Grove, and "upgraded" to Hughes! We have had nothing but BS from them. We pay $80+ for 25Mbps, and rarely get over 2Mbps. The customer service is at least friendly and based in the USA, but still give all sorts of excuses. I've heard all of it from them, trees blocking the antenna, clouds interfering with their system, software updates, incorrect satellite installation, but nothing ever gets fixed.

We’ve had HN Gen5 since June 2017. It worked great the first few months, but we started noticing around Christmas, that we would run out of data faster than usual, even though we weren’t doing anything differently. We constantly run out of data and we have the highest package. I really believe this is some kind of scam to get the customer to buy tokens. I am highly dissatisfied!!! If I could just abandon them before our contract is up, and not be charged for it, I would definitely do it. I am so tired of not getting what we thought we paid for!!! And, I tell you, after my contract is up, I’m going with Viasat. At least I’ll get what I pay for. I’m warning everyone I know that is thinking about Hughes Net, to run from this company as fast as you can! How can I get out of this without paying more money???

Wow. I wish I would’ve came here first before I talk to the representative. Once they get you on the line they tried to tell you about how great they are. They do this for the military to do that for the military. The guy on the phone said he was from the military using military to get people to sign up. Well once I check the prices after he did a hard credit check on me he told me I could’ve went to the website and checked but then he stuck the knife at me and said, "I just did a hard credit check on you. You could’ve went to the website," because I turned him down. I said, "You’re not saving me any money. You’re costing me more money."

HughesNet continues to state that we use all of our 30GB PLUS 50GB bonus every month. We are seniors, no games, no streaming, why watch a little screen when we have a TV to watch? They did a 2 hour test yesterday and used ALL of our internet for the month in 2 hours! We were told a manager would call last night and of course no one did. They are taking advantage of seniors! We turn the wifi off on phones and iPads at 8 am when the bonus time ends and yet the internet is still all used up. WHY? If you call you get someone that cannot understand English. They should not be in business.

Very slow service. Cannot use more than one device. Charged $79.99 for 20GB on 9/14/18 and was told by Jake in technical support on 9/20/18 that we used it all up already. He suggested we purchase tokens to buy more data. We used 20GB in 4 days and all they have for purchase is 3GB for $9, 5GB for $15, 10GB for $30 and 25 GB for $75. At that rate we would have to purchase at least another 50GB for an additional $150 and that still wouldn’t even give us a month of service. We’ve had this service for 2 months and the penalty for early termination is $370. Also, disconnected by Jake after telling me he would see if he could offer a discount or promo. He was the second rep I spoke to in tech support because the first representative also disconnected me.

If you liked dial-up you will love HughesNet. The internet is so slow it is basically unusable. Somehow I run out of data on the first day or two even though we do not stream videos, music, or hardly use the internet. I could double my data for just another $70 a month giving me 48 hours of slow internet before it transitions to the spinning wheel of death for everything.

Prices $4 cheaper than the competition. HOWEVER will throttle a 25/25 connection down to I kid you NOT 0.1/0.25 after 10GB/month. TERRIBLE! I feel they prey on old people and those who don't understand bandwidth. Video Speed Test and additional thoughts here on this YouTube link: **.

This is the absolute worst internet service I've ever had in my entire life! They brag about how great and fast their service is but it's all just complete BS, I have no clue who said that or if anyone did for that matter. I was also lied to on the phone when I was looking to sign up, the lady told me that the package I was getting would be enough which was an LIE! My data runs out halfway through the month then I have to use the hotspot on my phone, which, again, is BS. And to tie all together I'm trapped in a contract for two years. I sure know one thing, I will NOT be renewing my contract when it is up.

I live in an area where there aren’t many internet selections, so I went with the one I thought was going to be the best offered. I was HORRIBLY wrong, HughesNet is the WORST internet service ever!!! I’ve called and complained several times, they’ve “run tests” and said it would be better, well it hasn’t been. We’re watching a series right now that should only take us an hour per episode and it’s taken us almost 2 hours because it’s had to stop and buffer! I will definitely cancel and demand my money back. If you know what’s good for you DON’T GET HUGHESNET!!!

If you are looking for internet service and you see a company called HughesNet, run! They are absolutely the worst company that we have ever dealt with. We recently moved and signed up for business service with them as both my husband and I work from home. From day 1 we had issues getting our online programs to work. (As a side note, we travel all the time for our job and have not once ever had an issue getting our programs to work on various internet providers all over the world. Even cruise ship internet works better than HughesNet.) Our service never actually worked for the business due to horrible latency issues.

To call and I plan on making good on that so here is my rant: I signed up for service on the phone and the guy says, "What devices do you have" and I tell him, "I have a smart tv" and he says the basic plan will be just great for me. I ask if there is an equipment rental fee because I own my own equipment (modem and router) and he says, "No fee." He asks for my credit card information to began service and I give it to him, he processes payment and then says, “Btw, 2 year agreement and if you cancel early we will charge you” (stipulations added after "contract agreement" are not enforceable). So time goes on, I'm looking for the bill in the mail and wow look at that they took the money out of my account but never told me that part and did not have permission - which means they stole it.

This is a horrible company and product. Should be labeled up to 25kb not megabyte! Expect such slow network that your devices time out much more often than they connect. Also note: when you complain, they will run their own speed test and tell you it is good! Data limits: I turned system off for two months and still ran out of data!

This company is a scam! They have slow to no internet speeds with constant buffering while watching a show. They change your price on your bill without permission and you have to spend hours on the telephone to try and get it to your original quoted price. Save yourself the headache and expense and stay far far away from this company!

After having this pitiful service for 2 weeks we had to start calling everyday to complain about not even being able to use this horrible service! I've been placed on hold for hours! They cannot deliver what was promised and PAID FOR!

They want you to take care of your own problem. After 3 hours on phone and laptop results still bad was told, "That's the best I can do." Gave me a case number. Sorry I am going to Better Business. See what they can do. What they are doing should be against the law. Rotten **.

I wholeheartedly recommend NOT choosing HughesNet as your internet provider. The person installing the internet admitted the company keeps the speed up/doesn't let your data get depleted for the first 30 days. So for this time period you don't experience what you actually purchased, which is a horrible service. And then after 30 days you then can't cancel the contract anymore and are stuck with useless internet for two years. Don't do it!

Be aware of hidden costs and astronomical cancellation fees! $400 to cancel plus $300 if you do not return items. Very slow internet, bad data plan, tokens to replenish? I feel like a circus. Even when weather is good services is poor. I can't watch one single movie without bad connection and any interruptions. I would never recommend this company to anyone. What a scam!

I recently moved to Johnstown PA and signed up for Hughes Internet. I have only had service for less than 7 days and will be requesting that they remove their dish from my front yard as soon as possible. Since I have had their service, based upon three independent download tests that I performed at their request, I am able to confirm that my speed is not only 99% slower than the Johnstown area, and 99% slower than the PA state average and yes, 99% slower than the US average. I spent 1 hour and 15 minutes on the phone with their representative, running through multiple generic questions, running three download speed tests and attempting one upload speed test. I was not able to complete the upload test, as my internet speeds were too poor to complete and it timed out.

Couldn’t change password and on 2 separate occasions I was trying to be hacked. The service was slow or nonexistence. Was told by shipping company to be sure to save receipts, they say never received equipment.

Never, never choose Hughesnet unless absolutely necessary. I live in Alaska and Hughes Network is our ONLY internet provider option. I have been trying for several weeks to view my invoices for the past couple of months. They say they cannot send me a paper copy of past invoices and that if I want a papercopy of future invoices it will cost me an additional $5 per month. I am so frustrated, as are my neighbors who are experiencing the same issue. It is unacceptable and probably illegal for them to not provide an invoice. I don't know who else to complain to.

HughesNet is total garbage. Our internet went down Sunday and has been out ever since the EchoStar19 satellite problem and still no internet. We have spent hours with them on the phone. Their techs had no clue as to what to do and how to help. They blamed it on the weather for 2 day which is clear then they had me unplug the router/modem 6 times and said they couldn't ping it lol. Then finally they said they needed to send a service man to our house and that it would cost us $125 for each house call for them to come fix their equipment which we rent from them and we pay our monthly bill on top of that. Their business expenses and lack of skills isn't our problem. It's part of running a business.

To ANYONE considering HughesNet Service... DON'T DO IT!!! I have to legitimately give this service a -negative (-3) stars rating... At best. I have had this service for 6 months, during this time the service has been absolutely horrible. Extremely slow, in fact, considerably slower than any average dial-up service with more "technical" problems every single week than you can even imagine possible. HughesNet customer Service puts you touch with people who can't speak English... In some place in India... And these people honestly don't have a clue as to what they are doing... They simply read from a card with a standard nonsense reply to every problem which happens every week, guaranteed...

It's very frustrating when you can't even watch a movie on NETFLIX. Every two minutes your movie will stop and try to load. I don't play games or listen to music, so why so slow!!! I wouldn't even rate them a star???

Service is horrible. Wasn't told that we would lose part of our speed until we called to report slow internet. Would have been nice to know that before we committed to a 2 year contract. Went out and got CenturyLink instead which works fine. I am now paying for a service I can't use. Was told it will cost me $235 to cancel the internet and $110 to cancel the phone. Seriously? I will cancel regardless of the fee. They don't care about my satisfaction, only thing they care about is my money. I would STAY AWAY!!!

Not only are they overpriced but their service is slow and can't game on their service because they can't handle it. They lock you in contracts and if you try to get out of it you have to pay a ridiculous early termination fee. If you have internet and phone that's 2 contracts and 2 early termination fees. They don't even tell you that when you sign up. If you try to lower your service you have to start a new contract. They are the worst providers to have, I would rather have no service than have HughesNet service. The customer service is terrible also, if you ask them to come out and look at the satellite because your service has gotten worse they will refuse. Worst company ever!

Horrible customer service, horrible connection, unreliable agents lie to get you to keep service until you fight them on their words, they place you on hold forever to (verify with management) and then state "just once will we honor this request" yadda yadda yadda... Honestly don’t trust this company. They promised me tracking numbers for boxes to ship back product, which does not work according to UPS. Also promised refund for startup fees/service (even after I unplugged the router box so I would no longer use it and due to myself not liking service at all. Dialup is faster). Installer of the dish drilled straight through my vaulted ceiling which I now have to fix. Taking this company to the BBB.

I got this service in 2016, and suffered with horrible service the ENTIRE TIME. So many other customer reviews have described the snail paced speed, the constant buffering when you want to even watch a 2-minute Youtube video, constantly running out of data even though you are just using internet for emails; so I will just say YES, this is Hughesnet. The twist for me came in when I had to cancel due to moving to a different state. Because I cancelled a month early, I had to pay $85, which was fine by me if it meant getting away from this awful service. Then, they said I would have to return the equipment.

This is worse internet I ever use, I wouldn’t recommend HughesNet. It’s truly close to a scam that you can get, except you sign a contract with these people for two year, to get nothing. My house is a little over 2 thousands square foot and in the same part of the house the Modem is in like the same room. We can’t even get clear downloads without it continuously buffering. It should be a law against these people, that sale you stuff that don’t even work, I think we just paid only for a serviceman to come and put up. What they call a disk on my roof, that doesn’t have any use at all.

Worst service ever! Internet speed like dial-up! Billing they rip you off. They bill you when you cancel. It's the worst experience I've ever had!! I have to have a dispute with my bank now because they're taking money out when I canceled the service already. Do not whatever you do do not get HughesNet!!!

Can't watch videos or listen to music. Keeps buffering off every minute or less. Only got it because Dish said it was dish service. Though I was getting Dish internet. Horrible internet service. Shouldn't be in business. And you are usually locked into a contract. So bad I might just pay my way out of the contract. Thanks.

We went with Hughes because of the throttle down feature of Verizon Internet (sole source except for satellite) after our data was used up. This month, Verizon began unlimited cellular data for 55+ seniors in our area, and we signed up for it. Using the 5G Hughes speed test, it shows our downloads at between 36-39 MBS using their satellite system. Using my 4G Verizon Phone as a Hotspot, it clocks in at 11 MBS. Downloading the same programs to our computer loads slower using Hughes Satellite than the Verizon Phone Hotspot. We have done this over several days, and the only conclusion is that the Hughes in-house speed test is rigged in their favor. We have had the same problems about canceling service as others have mentioned, and will ride out the next 14 months of the contract. Then it's bye-bye.

We bought HughesNet 3 years ago and are stuck with this crappy internet because we live in a rural area. They claim they can support up to 25 mbps, but in reality it's only 50 kbps to 1 mbps and the 1 mbps lasts about 3 seconds before going back to kbps. If you are considering this network provider, don't consider it at all! We called to see why their service was so bad and the person we got on the phone barely understood English and was very rude. Their internet router is basically the equivalent of a potato (The Potato is probably better). It just sits there and does barely enough to load a page let alone watch a YouTube video. The gigabytes of "fast internet" are literally the same as the dial up speed after you use said gigabytes. Plus to cancel is 400$! HughesNet is a false advertising scam and I can't wait for someone to sue them. POTATO > HUGHESNET.

I saw an advertisement in mail saying it was, The Number One Internet Service!! What a crock of lies. No exaggeration. It’s makes me break down in tears. The service is so bad. There are days I need it to send an email and it shuts down. When I call they say I’m out of service when service literally just started for the month. I call 2 to 3 times a month. Twice I had them block me from being able to speak. They send you to customer service on the Middle East and they are blatantly rude and disrespectful. Please please do not use this company. I have to reboot every hour. It’s been a nightmare. I really can’t take it the fact I pay $125 a month for poor service.

I saw the ad for Hughesnet on the TV. The offer said I could get my home phone number transferred as well as high speed internet. I was unhappy with my supplier and I live in the country so I thought it would be a good deal. I hadn't switched providers before to accessibility for both the internet and my phone. I called and was told I would get faster downloads and "Yes" my phone number could remain the same; since I'd had it for 30+ years I did not want to have to change it.

Have now been using the service for about a year and my wife and I are not happy with the service. We selected the 20GB plan as they recommended. We are not online gamers or movie streamers, just regular email users and casual WWW users. We run out of data after 10-12 days. Then we get throttled down to snail speed for the remaining 18-20 days of the month. The 20GB costs $50. I suppose 50GB would get us through the month but the cost is too much. We streamed a movie last night and it cost us just under 2GB. If you wanted to replace your TV source and go to Netflix or anything else, you would need 100GB easily. The cost for that is ridiculous!

Our internet services is the slowest of what we have EVER had!!! We have had it over a year now and will NOT renew services when our 2 years is up!! They stated very fast internet and it is not what they said!!! I called last year and stated would cost over $100 upfront to have service come out and I said, "Forget that!!" Not happy at all!!! My grandkids tried to watch a movie in Netflix and keep reloading so didn't even watch it!! Very slow to watch a video etc... Not happy with this company at all and wouldn't recommend them to anyone... My son has the same and very unhappy with the speed also!!!

Please anyone that reads this DO NOT USE THIS COMPANY!!!! They are a complete scam! I had my service installed in July and it never worked from day 1. I called and complained and was told by the most ignorant/rude human being that I cannot cancel and they would charge me if I did cancel. They took money out of my account without my authorization. The guy who installed my system came in his own mini-van and brought his child to my property. (That should have been a red flag right there). I was told by tech support that my system was "out of line" and needed to be adjusted in the dish and that's why it wasn't working - they still continued to say I had no grounds to cancel. Tech support didn't even know what to tell me to do to troubleshoot. They are a bunch of scammers and someone needs to stop them. I am contacting an attorney! The worst, unprofessional company I ever dealt with!!!! Fraud!!!!

I signed with this company with supposedly the best package I could in the area I am in. They came out, set up a dish and modem. A week went by and a big rainstorm came through our area knocking out our internet. We are a Wrecker & Accident Recovery Service, we response Emergency Response. Every call we receive is entered into an electronic dispatching system to send straight to our unit. We have to have WIFI. So after the storm a big dent was put in dish due to hail. I called the service department, they wanted me to pay $450 for a dish then another $200 for service call. I paid for both and no one showed up. I have since signed with another internet provider. DO NOT GO THROUGH THESE PEOPLE! THEY ARE SCAM ARTIST.

They lie and misrepresent this product. When I called for information I was told by representative Joe that If I signed up for the service on 8/14/18 that I would not be charged until 8/20/18 after installation of the equipment. I was uncertain about the $400.00 cancellation fee and was told by Joe that I could cancel the install with no charge before the install. I was charged the full $163.00 fee on 8/14/18 instead. When I saw the charge on my account I called to cancel and reverse the fee. I was told It would take seven days to reverse the charge. It took them 1 day to charge me illegally!! I insisted that they reverse it immediately and was hung up on. Don't trust this company!!!

This is beyond a double the worst possible service you could ever get hooked up with. Any time there is a problem you end up talking to someone in a some offshore call center. If anything is going to get fixed, there is a charge for the service call or they want to upgrade you to another service with another 24 month contract. When you finally have enough, there is a cancellation fee and you have to climb on the roof to retrieve their radio transmitter to send it back. The dish... well that's your problem to get rid of. They don't want it back. Fix the holes in your roof... your problem as well. What a rip-off outfit. The service is horrible and overpriced.

This is the worst satellite service I have ever had. It is slow and overpriced. When I called they said all my data was used for this month and will not reset until the 30th. It is only the 12th in this month. They also said my data is being used for iPhone. That still does not make sense to me. I have turned off the WiFi for the iPhone and it is still slow. Then they offered to upgrade my data at a higher fee. Then they upgraded to 50 gigs for 6 months for the price I am paying now and it's still slow. I hate this satellite company.

Hughesnet.com is the only internet service that was available when we bought our home in the mountains of rural northern California. We have been using this service for 8 years until we found a service with unlimited data. We've had issues with running out of data constantly! There is no such thing as streaming movies or music when using HughesNet. There is just not enough data. Period! I hate to think of all the money I spent buying tokens over the years because we ran out of data every month. My husband and I are the only users of data and we only go online to read email or access Facebook. We still would run out every month.

Horrible! We have only had the service for under two weeks and nothing with it works. We cannot stream a movie on Netflix, cannot browse the Internet, cannot use anything with this horrible Internet service. Maybe that’s why they lock you into a two-year contract so that once you realize it is crap there’s nothing you can do about it but pay their company more money. Spent countless hours on the phone with them already and nothing has been fixed. They keep claiming it’s the fastest Internet every time I speak to them and it clearly is not.

When I called on Wednesday 8-8-18, they said it would cost me $300 estimate to fix our internet that hasn't even been used for a year. Btw there's NO warranty on RENTED equipment. So they said, "Sign up for our service agreement and it will only cost $19.95 per month and after the repairs you can cancel it next month." Sounds reasonable to me!! So they gave me a case # **. I waited for the call to schedule repairs and didn't receive it over 24 hours. So I called again and they said "no service contractor had been assigned to my repairs."

We are in the process of switching internet providers and we were told to check out HughesNet. Well, I called first and got a rate of 49.99/month and was promised no installation fees and the whole nine, except, actually installation will cost a total of 153.98 at time of agreement. This service rep was named, Jordan. She got me hooked with the 49.99 and then I did challenge her about all the other fees and whatnot attached. The call ended in frustration on my end and told her I was not signing on until I check other rates.

We've experienced slow speed and low pings from day 1. We contacted them in February and phone tech support said it wasn't even set in the right direction from the installer. He programmed it over the phone on the computer. Next week we had same problem. Called again and tech came out. Still no better. They have no knowledge on how to fix anything over the phone or in person. I've cancelled service and being charged $280 for cancelling early. We wouldn't cancel early if they knew how to do their jobs right the first time. It's if like they need to change positions all the time. We don't have time after working 7 days a week to come home every day to this. And we shouldn't have to call them all the time. Very frustrating and can't afford the fee but weighing the odds of being frustrated I canceled. If they cared about the consumer they wouldn't charge fees of cancellation for bad service. Wonder if they would like slow service on their own jobs every day!!!

I am using Hughes Internet service for 3 months and the service is horrible. When you use Gen5 fast service, it runs out in about 3 days. It is supposed to drop from 1 to 3 megs after your fast time for the rest of the month. It drops to .4 or .5 thereafter, but 1 to 3 is advertised. They gave me no explanation and just did not care when I cancelled the service. I also was dealing with the Philippines on all conversations. Their advertising is false and their service is poor. They offer high speed from 2 to 8 AM but do not show any way to download in advance of those hours. The 2 year period they lock you in will be invalid because they did not provide the serviced advertised.

We contracted with HughesNet to install on our second home. They were to arrive on a Saturday. The installer called at the end of the install window and stated he would not be able to make it until Sunday. We explained it was a weekend home and we would be gone. We requested the order be put on hold and we would call for install the next time we were in the home. The following week when we called back for install we were informed the installer did not put the order on hold but canceled the order. This meant we had to open a new account. It was a new month and the prior promotion had ended. Of course, that would not be a problem. Surely, because it was not us that canceled the order but the technician against our direct wishes, Hughesnet would honor the previous contractual agreement we entered into.

First off let me explain that I live in a rural area where the ONLY option for internet is satellite or hotspot. The hotspot worked very well but it only comes with a 10G data limit at 4G and then drops to 3G which is useless for everything but basic email and some web surfing. Satellite is only marginally better but it still comes with a data cap of 50G a month and the advertised speeds is a straight up falsehood. My wife monitors our data rate a few times every day and there are many times that we get less than 1MB/s download speeds. If we are lucky we might get around 15MB/s download speed. My wife and I live on the Internet playing MMOs and streaming movies (well we used to). 50G a month is a joke.

I have never put a review online. My experience with Hughes Net has me so frustrated that I am bothering to do this review. I hope I can save another person my hassles OR that Hughes will change their practices. Disclosure on internet use: I check email and look up things online and watch Netflix 1-2 times weekly. That's it. This is not a company with integrity. They do not stand behind their product.

I had HughesNet for my internet service for 7 years. When I called to cancel my service I was treated poorly and found out things I didn’t even know about the company. I moved to a new address last year and canceled my HughesNet for that address and had it restarted at my new address. They never changed my address or my email. Now they charged me a disconnect charge of $280 to disconnect stating I had a contract for 4 years which I know to be untrue. I might have signed on for a year but I would never had done so for any longer than that. This company didn’t do anything correctly. My information was wrong on all accounts. They told me it would cost $49.99 a month and charged me 69.99 instead.

Called HughesNet 5-27-18 & equipment was installed 6-12-18. I knew in a few days this was not for me and too expensive ($80 a month). I called 6-18-18 and was treated with much anger. Was told if I wanted the very large amount of equipment off the roof get up and move it myself. I am 82 years old. Further, the equipment (modem, router, etc) must be returned in the box they provide which will be shipped 7-10 days. That was a month ago and it arrived 8-2-18. I am told this equipment had to be in their hands by 7-28-18. They also took $400 from my bank account. Cannot call them because I have been blocked at every phone number I call. What to do?

I was told by their representative that Hughes Net Gen 5 was the go to for those living outside the city of Buffalo, Mo. That their coverage was reliable, and that it would meet the needs of what we described as our usage. That would be: 2 smart TV's, 2 laptops, 2 iPads, and 2 smartphones. The truth of the matter is that we ran out of data within 10 days, streaming movies and playing music on Youtube is impossible. Having this company as a provider is much like having dial up networking... And when you contact them, they promise that they will look into our issues, and have never returned our calls. When we contact them, we are told that at the end of the month we should see some resolution. Well, the month has come and gone, and alas... no resolution. We live 1 mile outside of our community, and our ability to get decent internet service is nil. And Hughes Net is not even close.

We moved recently to an area without Cell coverage, Cable, DSL, or any other type of internet provider except satellite. I guess I can blame myself a bit because at the time I was only aware of Hughes Net and when doing a Google search (prior to moving) only Hughes came up in the top results. Regardless though, we finally got the service hooked up (from the installer) and realized that the speed was much slower than we were lead to believe. When we ordered we were very explicit that we would be streaming (via Roku) TV. After the installer left (he said it would take a couple of hours for the service to settle into a "good speed") we waited the suggested 2-3hrs and tried to use PS VUE via Roku (our choice for streaming tv) and quite frankly it just wouldn't work - it would play for between 5-20 seconds then buffer for about a minute then play for another 5-20 seconds.

I was lied to when I signed up for service. I was told it would be no problem to stream all that we stream. I told the associate on the phone that we rely on our Internet. We work from home. We homeschool. We stream our entertainment via Internet. She said that would not be a problem, but we may run out of data 2 or 3 days before the end of the cycle. LIE. We run out of data within 10. That's right. TEN HOURS. 10 HOURS! So, I am paying double what I was paying for 99% less service. I have been trying to watch a single episode of a television show on Hulu. This is a 45 minute show. It is now going on over THREE hours to get through because of all the buffering. I am getting the run-around and told I have to pay $400 to get out of the contract. They are NOT providing the service they promised. I was lied to when we set this up. I want out of this contract without having to pay another blasted cent.

I work from home and this is achieved via the internet. I rely on my internet service to earn my income and it has to be reliable. I work early morning hours 4am to noon, so it is not during peak hours. My internet went out on 07/15/2018 and I called. After a very painful call that was over an hour in length, I was told that there was a weather issue in Duluth, Mn. I have relatives in the neck of the woods and it was clear that day so I was lied to and I was told that the service was down and to call the following day if I did not have service. I called multiple times on 07/16/2018, 07/17/2018, 07/18/2018 and 07/19/2018 only to get through the prompts and then to get a recording that stated that the service that I was trying to reach was not currently available and to call back later.

We cancelled our service after moving, paid the final bill and returned the equipment as described in the box received from HughesNet. 2 months later we are charged $213.75. I call customer service and the representative tells me that I HAVE TO CLIMB ON THE ROOF, at 8 months pregnant and take down a radio transmitter on the satellite dish. My husband called back and told them we did not have a radio transmitter as per THEIR equipment list, we only had the new model modem that doesn't require the radio transmitter.

They oversell their product. It is very slow at night to the point that we can't stream movies. I can't even work from home because it is so slow if I'm doing anything more than Word or Excel. I had a tech come out to see if he could improve service. He couldn't but he tried to upsell me to HughesNet 5. Online service help is even worse. I would give them 0 stars if that was an option. DON'T USE HUGHES NET!!!

Internet service was the worst I have EVER had in our location, decided to pay the $$$ to cancel my service; they ended up taking out MORE than they were supposed to then I was told they would refund the difference once I gave them tracking number on the returned equipment... LIE, was just told that a refund would be started once they RECEIVE equipment. I told them they needed to get their lies straight before talking to customers. I'm sure that once they do get stuff back will take another month before I am refunded what is owed. I would not recommend this service to anyone!

Ever since I changed my plan I've had rotten service at night & in the late afternoon, I was getting over 100 on my signal strength at night & in the late afternoon. No more it goes into the low 90s & lower, it's affecting other things. I have nothing but problems in this time period, funny in the morning hours I got as high as 115 signal strength it's down to 100 now, it affects what I look, they screwed me like other customers. I call their so called tech support. I get people I can't half understand, HughesNet needs to be shut down for what they are total scam artists. It's a waste of your money. They rip people off & need to be shut down by the US government if we have that in this country. Enough is enough. Put a class action lawsuit in against HughesNet & put these lying jerks out of business once & for all.

HughesNet is the most terrible Internet service I have ever had. Since the first day it's been slow. I called 2 weeks later to report how sorry the service has been, then a representative tells me to upgrade. I'm already paying $59.99 a month to upgrade to a better internet. Means that would be too much money for me. So called at the end of first month to cancel my account. That's when they hit me with early termination fee of $400. I'm going to call the Better Business Bureau about this.

I would like to start off by saying if you have no high speed internet options in your area, Hughes Net isn't the absolute worst service you can get. However, their customer service is. I recently moved to an area where Spectrum, AT&T and Verizon didn't currently service. As far as the service goes, it was decent. The connection wasn't the most reliable, but when it comes to satellite internet, it comes with the territory. The speed was as advertised, although we did experience many issues with trying to watch things such as Netflix, Hulu, Amazon Prime Video etc. My biggest complaint was the customer service.

I have had HughesNet for going on 13 months. When initially installed it worked fine for about 1 1/2 months then all of a sudden it got really slow. I do not download movies, play games online, do not live stream anything but an occasional YouTube video. The data usage is astronomically high compared to using my smartphone and HughesNet cannot explain it. Every evening (EST) the service gets so slow for 3 to 5 hours it brings back the days of the 1600 baud modem. In fact I have to attach laptop to the Hotspot on my phone running at 600 kbps in order to use the internet. I would be will to say I have contacted HughesNet over 50 times for either slow service or no service or unexplained data usage (on a completely secured network) and HughesNet has no clue how to resolve either issue.

If you are reading this, do NOT get HughesNet unless you really liked dial up from 1999. This is the worst internet service I have ever had in the past 20 years. The only reason I got it, in the first place, DirecTV was offering it as a bundle package. I was told satellite service was the fastest available, wrong! I called within the first 30 days to cancel it and was told it would cost $400.00!

I was not happy at all with their service. My bill went for 60 something to 110 and they could not give me a legitimate reason why. Their service did not do well neither. I am a college student and relied on this for my school work. I had to hotspot my T-Mobile phone to get internet. Scammers.

We have been with HughesNet since January 2018 and couldn't be happier with the service. We left CenturyLink after being a customer for over eight years. We had their version of DSL, but the service was so bad we couldn't load emails, forget watching a YouTube video. Always, "this page can't be displayed". Dial up would have been better. Under CenturyLink, we were paying $60.00 per month, basically for nothing. Under HughesNet, there are three plans available, we use the 20 GB plan, $60.00 for internet that now works. There are no hard limits as in the past, once you hit your max data plan; the service slows down, but it still works fine. We don't stream videos or games, so I can't comment on that.

I called to ask them why they changed my account early when my bill is due on the 30th of the month. They have been taking in out on the 26th. I get paid on the 4th Wed. of the month. They took the payment on the 20th. I didn't have money in my account. They told me that the bill is generated on the 20th. So I ask them to send me a paper bill so I can send them my payment by the 30th. They told that it will cost me 5 dollars for them to send me a paper bill every month. This sounds to me like scam.

My nightmare with HughesNet started a couple of years ago. We were living in an area where no other internet was available, so we were forced to get HughesNet if we wanted to have internet at all. We would have been better off going without. They promised us we'd be able to stream videos, play games, and do all of the things we normally did without any trouble. They lied. The load times were sluggishly slow, even before the data ran out. We upgraded to the highest amount of data and still ran out unbelievably fast. We wanted to cancel the service, but they informed us we were stuck in a contract with them even though we never agreed to such a thing nor did we sign anything. And if we wanted to cancel the service early, they were gonna charge us an exorbitant early cancellation fee that we just couldn't afford at the time.

They have no idea of any business ethics. They say one thing and then do another. They say they record all conversations and take all the notes. Yet when you tell them to pull the notes they don’t have them. Tell them to pull the recordings and they can’t get them because they are located in the Philippines. Their service sucks and does not allow you to be able to hook up more than one thing to their internet otherwise it crashes or does not allow any of the devices to work. I’ve had to move my phone plan to unlimited data and pay an even higher amount just because of this. They are constantly pulling more money from the account on file than authorization allows.

I signed up for HughesNet after Directv told me I had to as nothing else was available in my area (later learning this is not true I have phone lines running to my home). I just found out today via the internet that I may be on a two year contract. I sure hope not. I have had this service for about five long months. During this time I have called several times and have been disconnected (they do not call back even though they say they will), told there is nothing wrong, even though internet speed test shows extremely slow speed, phone problems, I increased from 10 GB to 20 GB even though I don’t watch movies, play many games etc.

I would give 0 stars if I could. They promise 25 Mbps but I am lucky to have 1 Mbps. I have called multiple times and they say there is nothing they can do except sell me a wifi extender for $99. Their internet should work without them trying to sell me another product. I will never use them again and I suggest you dont either.

Want to buy a WiFi extender for the other 3 rooms in my 860' square foot house so I don't have to be in the room the Gen5 box is in. Hughes.net says the only WiFi extender that is compatible is the one they sell for 99.00. This is just wrong!!! If their equipment worked as they say it does. I wouldn't need to buy WiFi extenders in the first place. If their equipment really worked as they said it does they would not even need to sell these WiFi extenders. They know their high priced service does not work, so they sell these WiFi extenders and made their equipment so it is not compatible with other equipment. This must be against some law!!!

Does not work in rural areas as well as they say, we lived in the mountains right outside of a major city... Elevation of only 3000 ft. Internet never worked, they wouldn't send anyone to fix it unless we paid them. Never ever had to pay any other company to come out to fix their own products that I was already paying them to use. Only had this for 4 months mind you, never worked properly from day one. They gave us 10 gigs and would slowly take days away out of the month, we didn't do anything different the whole time we had the service yet we would run out of gigs sooner and sooner every month. It wasn't until they messed up and our Internet reset the last month we had it and the next day they said we used up all 10 gigs in a matter of 8 hours, while we were sleeping. Yeah even the customer service guy couldn't talk his way out of that, he gave us 20 gigs for our trouble and proceeded to actually bad mouth the company... Hilarious!

The only thing HughesNet Internet is good for is checking emails and doing a Google or Bing search or social media. When it comes to playing games, watching videos, streaming, and most definitely working from home, HughesNet is the world's worst at providing fast speed, bandwidth, and latency that is needed to do all those things, even at their Maximum Plans on Residential or Business accounts. They have no way of upgrading you to a level that is equivalent to Cable Internet by no means necessary.

Got internet service and phone service with Hughes internet. Since day one both services did not work correctly. On the phone service I can hear the other party but they could never hear me. They sent a tech out and 5 minutes after he left the phone were not working. The internet constantly goes off and on. Every time I called they said, they could not find anything wrong. After a couple of months with this service, I'm forced to cancel and I will have to pay $575 cancellation fee. THIS IS SCAM, THEY MAKE THEIR MONEY ON CANCELLATION FEES!

After nearly a year with HughesNet GEN5, I couldn't be more disappointed. My internet browsing is slow, often taking 10-15 seconds for a site to load. Streaming take minutes and frequently pauses to queue. And this is all happening before I run through my paid-up data limit. In fact, HughesNet is so slow I rarely recognize when I run out of paid-up data and enter the degraded service. And, let one drop of rain fall and HughesNet goes tango uniform. My computer was recently wiped clean and reloaded with the OS by a professional, so the computer is not to blame. I can understand the limitations and challenges of satellite based internet, but when I see the HughesNet commercials extolling its speed I want to puke.

I am an idiot for not checking reviews before I switched to Hughes. But DISH urged me, talked me into “upgrading” with Hughes. I signed up for 25 mb speed... I get 1.8 to 3.1. You can barely open websites with that speed. They charge $125 to send a technician out, when I refused to pay they wanted to negotiate they pay half and I pay half. Yes it’s a foreign call center. Paper billing costs $5.00 a month (which they did not tell me), I will not let them charge my credit card or bank account. Called DISH and asked if I could go back... Nope, they are no longer taking internet customers. Now the battle to get out of the contract begins if they can’t get me close to 25 MB’s. DONT DO IT. Look for someone else.

Have HughesNet since March of this year based on talking to a sales rep. Promised I could do anything I wanted on the net. One of the worst mistakes of my life. Latency worse I have ever experienced. 25 MBPS speed is only good if you rarely use the internet. The NO HARD DATA LIMIT is a giant con. I was never told anything about the ACTUAL data limit for my plan. E-mail and non streaming pages are about all it's good for. If you want to view any streaming video, better plan on sacrificing your sleep and getting on the net between 2 AM and 8 AM when you get bonus data. Watching YouTube or any similar sites during normal human hours will knock your speed down to about 1.5 MBPS faster than you think. All this and you have to sign up for 2 years with an outrageous early termination fee of $400. Pass the word as I am doing in my community. DO NOT GO NEAR THIS COMPANY.

To begin with Hughes Net lied to me about the service they provide. I told them I mainly needed internet for streaming and gameplay. They said they can do that. No they couldn't... Could only play Netflix by switching from 1080 to 720 and then only a few shows and couldn't play video games at all. The lag was so bad even on the highest setting they had. Being in a rural area I had no choice but to keep it. When I moved I called to cancel and they said just put on hold. I should of known better. Today they called wanting money for taking it off hold without notification.

OK, they told me "this service is for 30 days and you can cancel anytime with no fees." Ahahhahahahhahahhaaaaaaaaa. Soooooo... I told my M&T Bank rep and they said they would stop the auto pay... Instead "HughesNet" changed the amount so it would go thru. I asked my M&T rep and they said they couldn't do anything? Sooooo... I appealed the charge and the overdraft they caused for over $125.00+. M&T said they "sided with the crooks." I closed my account with M&T. (Ridiculous they couldn't wouldn't help me, ha!) And neither HughesNet or the falsified charges from MandT were gotten. I am now with another account AND did not lose my money to M&T and HughesNet crooks. HughesNet is fulla **. They tried to get my money... and didn't!

The HughesNet service has been good and streaming has been achievable at a good rate, but their HT2000W Satellite Modem is a farce along with their pricing model. How can I be able to stream TV via DirecTV Satellite and view news, programs, videos, music and whatever else TV offers with no limitation on data stream? I am streaming the same data packets but on different equipment. The HughesNet HT2000W Modem counts all data both uploaded and downloaded. All the cookies that one uses it counts.

I had to call customer service to have my order for Internet service canceled. After reading all of the negative reviews about Hughes Net customer service, I thought that I would be back and forth with them. But to my surprise, they didn’t give me a hassle, plus they refunded me my payment that I made to them. I wasn’t on the phone with them for about five or so. So I just wanted to put that out there that not all experience with them are bad.

I would like to put on record anyone considering Hughesnet Satellite Internet be forewarned. Hughesnet is misrepresenting its service, and still advertising sales for a oversold network. I would encourage anyone that's experiencing poor performance, to contact the FCC and file a complaint. Numerous complaints to their customer service and the FCC resulted in a canned letter from Hughes "Executive customer support" offering cancellation without penalty. Not much cancellation when no other services are available, especially in rural areas, which Hughes is promoting in their advertising.

Recently got HN. Service was nowhere close to what they advertised. Company wants 400 dollars to cancel their service the very day you figure out it doesn’t work, which is day one. Can’t even stream a Netflix show for more than a minute until it buffers. Do yourself a favor and don’t go down the road with HN.

One week into service and it is not what was advertised. Delayed and often slow loading pages. Increased buffering when trying to stream videos. Just not was was promised. And after only 1 week they want $400 to cancel. They must only make money off cancellation fees. Shameful.

Attempted to sign up for service on Jun 21, 2018 through the online process that they offer. I get to a step where they ask for the last 4 of my Social Security Number to very credit to do the leasing equipment option. I get a message that they are unable to verify information, so, provide full social security number. I ended the process at this point since I was not going to give out my full SSN online. I get a notice the next day that a hard inquiry was done on my credit through Equifax. I attempted a dispute through Equifax, they referred me to HughesNet.

$100 gift card promised for signing is a scam. Signed with Hughes in March and have contacted them several times about the card which never arrived. Hughes customer service told me I had to wait 60 days for card and to call 855 433 9951 if it was not in after 60 days. He also said not to tell them that I am a Dish customer? Called 855 433 9951 today and was told that I was required to apply for card before 60 days and it has expired. Only a lousy $100 card but I will remember that when time to resign a new contract. Counting that by that time there will be better suppliers in my area. I find I am not the only one that has been scammed by Hughes/Dish in this manner as many have the same situation with them.

We have literally called in and complained to Hughes every month since January of 2018! The service has NEVER worked properly and we even upgraded to the highest plan. Every month our bank account was debited the WRONG amount. The service is TRASH!!! I called today to ask why I was not put back on the lowest plan and receive the $20 credit for 6 months that was offer. I was told that my call was disconnected so the plan was never updated. I called 5 times that day and was disconnected on 4 of those calls. I don't want to even go into what happen today. I was so mad I started crying! I will call Dish and whoever else to find out what can be done about them debiting the wrong amount from our account. DO NOT USE THIS COMPANY!!!

My personal life had changed and had no choice but to cancel my internet/voice activated service, five months into my 24 months contract, and I was hit with a 40% early contract cancellation fee...i.e. 40% of remaining monthly charge of around $1,416.00. Can you believe it, 40% of around $1,416.00! Yes, you better believe it! I will never ever do business with this shark of a company, ever again! Beware.

We moved to a rural area where our internet did not work very well, so we decided to sign up with HughesNet after reading reviews online. When signing up we told the person we would only be renting this place for a year and she said that was fine the contract we would be signing would last for one year. The first month was great. The internet service was fast everything was working perfectly. Then the next month comes and 7 days into it our internet has already slowed down to a snail's pace, and we can no longer stream anything. So I call and they tell me that the first month we had a buffer in place and now that we have used all of that it's going to be regular speeds. We used our entire gigabytes in 7 days, on the highest level of the packages they offer! We were paying over $150 a month and we had no internet, again.

I discontinued service after 5 years. We had to return some of our 5yr old equipment. I included my opinion of this process and their product services inside that box. Amazingly 2 mos later one piece of my returned equipment was “missing” as was $106.25 from my checking acct. I made five initial phone calls, was hung up on 4x ultimately closed our debit card had another reissued. Found an agent to talk to they wanted my return tracking number on the equipment. That’s YOUR job. You should have it all right there. I want my money back. They said they’d refund me but not for 10 business days and I had to call THEM to make sure THEY REFUNDED MY MONEY! So I call back eleven days later and they’re like"We will deposit it now. I need your debit card number." I’m like "Hell no. Mail me a check. 7-10 days possibly 30."

Their connection was bad. Half the time, I didn't have internet. They also debited my checking account with unauthorized payments. I never gave them permission. If you are thinking about going with this company, Run as fast as you can away from them. They are greedy. The bills are outrageous.

I have been in the computer business for 40 years. I have designed systems for single person users and special multi-user, multi-office, multi-country systems with all the bells and whistles. One of my companies was also an ISP supplying Internet to my customers. I mention this so you will understand that I have hands on long term background in this field.

Company promised their equipment for streaming video and surfing the web there would be no problem with the upload and down speeds. Did not meet requirements. Brand new IMAC continues to lose signal and the up/download speeds are horrible. Contacted technical several times to capture and document the problems. Also, the Hughes Net technician came out several times to check things out, never finding any issues. Of course "they" never seem to see an issues. To make a long story short, I cancelled my subscription. I paid the ridiculous cancellation fee and moved on. For those potential new customers, investigate all options before locking in with Hughes. I would not recommend Hughes Net. They do not stand behind their promises.

Dish Satellite Service is great, however they sent advertising that they had partnered with "HUGHES NET", for Blazing Fast internet service, that is where Hughes Net entered the picture. Service installer came right out, installed HN in very efficient manner, his parting words, "If you ever need help CALL ME". That was the last communication I have received from HN. They will not call you, they will not respond to you in any way. The credit card scam, "We need your credit card for background check, the credit card is to bill you for two years service. Oh you have x number of days to cancel your service," have you ever tried to talk to someone that isn't there!!!

I've had HughesNet for 6 months. It has NEVER worked properly. I'm saving money just to pay the cancellation fees. Please, Please don't use them. I got unlimited data on my phone and just run everything through my hot spot. I advise anyone considering HughesNet to do the same!!! I can't even watch a 3 minute Youtube video without it freezing multiple times. The owners of HughesNet should be ashamed!!!

Updated on 12/12/2018: I live in a rural area close to Dayton, OH. HughesNet the only option for WiFi... A horrible experience and I cannot wait til the one year subscription is over! Internet is extremely slow... We need to use our Verizon 4G if we want to use the internet and want any type of speed... No way can we watch a movie on Netflix or any On Demand movies... HughesNet advertises “lightning fast” downloading but this is NOT true. I called their customer service and the person was very nice, but tried explain it took time for signal to get to satellite and back and that causes a delay! To come to my house and troubleshoot, they want a huge fee even though it’s their service that’s not working. And if I cancel there is a $300 fee to cancel service. Beware and save your money. HughesNet does not work...and it’s a total waste of $65 per month!

After one year of signing with HughesNet I elected to go with a local cable provider. From the first day I signed on with HughesNet I was dissatisfied. Snail speed, unless you want to surf the internet at 2:00 am. The only way I would use them again is if there was no other option. And then I would just have to live with being miserable. P.S. It would be very nice if when you had to talk with HughesNet you could understand what they were saying.

I was sold HughesNet to have 25 mps and was told that the 10 Gig allocation would be sufficient for my business and streaming use in my new rural house. Never had this issue with my previous ISP in San Francisco. The speed can be as high as 35 mps BUT as low as < .5 mps The overall average is less than 1 mps. Lastly, 10 gigs is 5 streaming movies which would not be a problem if there was NOT a buffering problem because of the inconsistent speed. NOT A SOLUTION FOR RURAL HOMES!! Next, found out, and was never told, that the internet phone does NOT support faxing. Cost me $105 to disconnect the internet phone. Another upsell and rip-off. HughesNet is unapologetic about the poor speed. Can't wait to replace it when a DSL or cable solution is available!!

I wanted a service just to watch Netflix and Amazon shows. Was told that the minimum data plan would be fine. The connection is terrible. My computers barely work. I have 8 core processors that are very fast, except with Hughes. They tried to sell me more data. Even when there is data it doesn't change the connection speed. I was ** by everyone I talked to. Finally got tired of dealing with the ** from Hughes and will wait for Frontier to install in my area. Lucerne Valley Ca. Hughes should be ashamed of themselves for taking advantage of people.