HughesNet Reviews

I have had horrible experiences with my internet with HughesNet from the start. I can only watch about 3 episodes on Netflix then my internet won't work. Called to talk to people numerous times and was told it's fixed then it does the same thing. No other devices hooked up to internet but our fire stick in one room.. pay for a month only get a few days use out of it. Definitely will be canceling soon!!!

You took $1 out of my account without my authorization! You stated it was for my protection and that the money would be returned after 3 days. It was 8 days when I called to ask you about it and it had not been returned yet!

This whole experience has been horrible! Wish I had read more reviews before signing up! Slow internet! Went to higher package, said it would be for the same price as promo. Price wasn't reduced, no better internet. We have to sell, move and quit job very unexpectedly from NC to ME for family emergency and can only be offered a $400 fee!! We will NEVER use HughesNet again and will spread the word EVERYWHERE to never use HughesNet! Despicable company!!!!

Very disappointed in the process of helping customers solve problems. In May after 2 hrs of numerous phone transfers and speaking to six different people I still have not received my refund. Today same treatment. Too many different depts for one company. Looking for better option.

The service sucks! I downloaded this app to monitor the signal strength and it’s very low but they want too charge me $90.... Can’t stream anything. It’s constantly buffering! Speed is very slow and their bouncing off of other providers satellite.

When I changed my p/w from ** to ** I discovered that when I tried to log-in, the space for the password was too small (in spaces) for my new p/w. On the second call, the first did not have a solution and proceeded to set up a new account in my name. I hung up and called again. This time the individual was able to solve my situation and set up a new p/w that was short enough to fit the log-on block. It now works OK. Thanks for the knowledge of the second person I spoke to.

We spoke to one of your service assistants two days ago and received the best information possible. He explained how your service works and helped us understand. We did not get his name but are hoping you can find him. We have upgraded to your highest level. Thank you and him.

Slow service. I think it was MY BAD. One time I found it unplugged. I can't keep up with dates. I am so sorry for my craziness. I do get a check in my defense but I messed up one day. Not sure if it was this date. If not I apologize for whatever day it was. Yes, I would recommend HughesNet. Thanks. Marjorie

Since new Dish installed, response time doubly slow... When I contacted your representative, he said "your" response time is 31. Then declared the encounter with me "resolved." When I had the local tech out. he said the download speed was 7.44 max 13.32--upload speed 5.34 max 5.34. Please help!!!

Speed and reliability is horrible. You can't stream from any services without frequent interruptions. Service has dropped completely in the middle of important meetings. I would really like someone to try and resolve this or the opportunity to discontinue service.

I recently had internet and phone satellite service installed at my new house. The installer was very professional and there were no issues with the installation. The only problem I am having is that I cannot send photos as attachments using either text or email using my iPhone, iPad or PC. Called tech support numerous times who could not do anything to fix the issue and informed me to contact Apple. Then after calling Apple support for my iPhone they were able to provide me with a workaround fix since the issue is with HughesNet. The only way I can send pictures is via email and include the photos within the email but not as attachments. So basically I cannot text or email anyone pictures as attachments!

Austin should never deal with the public. He is rude and very condescending. He was so Rude. He Wanted to cancel our service before he ever listen to our concern. You really need to think Customer Service. He is loser. Please release him if you want to keep your business.

Promised that speeds had improved significantly since our last horrible experience. Also promised a 90 day opt out due to prior horrible experience. Both promises completely totally false. "Ruben" was the salesperson who promised us excellent service. We are now being told that we are lying about the promises and they have the telephone recording to prove it. I am now awaiting that transcript. We shall see who is lying. And I will not rest until I see a change in their sales tactics!

This is basically a worthless service. It doesn’t work to support even the most basic basic web surfing. I’m not even talking about gaming or streaming video. We have had numerous Hughesnet techs check our dish positioning and have been assured all is good and we have great signal to satellite. They have told us that Hughesnet is overselling their bandwith and the gateways are clogged. When we call customer service they tell us that the techs need to adjust the positioning of our dish or that weather is obstructing the signal. I can say we also have Dish Network for our TV and it works absolutely fine, so it’s not weather related. If you can get ANY cell phone service at all, you are better off using your cell phone as a hotspot. Hughesnet is even far worse than dial-up, which might be slow but it gets you there eventually. Hughesnet stops working PERIOD! Save your money. You’ve been warned. I’ve been dealing with this for about a year.

After calling you about your equipment and slow service I ended up with no data and I just paid my bill on 7/3/2019. I was not able to use your services because it was too slow. Now you gonna tell me you can't restore my data or my money back. I have already filed a complaint with the Better Business Bureau. And the local sheriff department. My next step is to go to my lawyer and social media. Plus I want my account cancel as soon as possible.

Was told for 3 months that I would be getting a gift card, to just be patient, then told I would have to sign in and go to website and it would be another 3 months!!!! Already paying too much for inadequate service, but to have to deal with incompetence in unconscionable!

Service professional appt was Fri, 05 Jul, between 1100 and 1400 (with a confirmation number), and they did not make it nor did they call so waited until 1400 and I called. Was on the phone for 1 1/2 hrs (hardly understood the rep talking) to make another appt. The second service professional was on time and very nice. It cost me $62.50 for the appt which was not kept by your company for the first confirmed appt.

Called on 6/24/19 to add a phone service on my property and correct my address, however they corrected the address issue half way only, it doesn’t make any sense why they can correct the address issue 100%, I called 3 times for this issue. The other issue is the phone line I requested to add to my service, I was told they will shipped the modem that same day I requested the service and still nothing as of today July/8/19 and one more called on 07/01/19 on this date the rep told me “there was some problem with shipping and if I did not receive it by Friday July/5/19 call them back.” How many times do I need to call them in order to fix such an easy issues? It’s frustrating.

Your service was subpar, I sent you at least 100 emails to let you know that. I also sent one email saying your are not authorized to make charges on my card, but you did anyway. You said that a return box would be sent within 7 days about three weeks later it showed up. In the meantime I sent your equipment via United Parcel Service, return my money.

Internet still going in and out when trying to play videos. Most of the time slow. I call on June 28th. Talk to a tech. It started doing better but in the last four days it slowed down again. The weather has been good the last few days.

Updated credit card. Person was very helpful and patient with an elderly person. Reassured me it was not a scam. Helped me understand what the problem was and how we needed to correct it. Thank you so much for being so Considerate. Glad to get this matter taken care of.

The support team was awesome. He worked with me until I was back online again. Patient and concerned with giving me a good experience. Would recommend Hughes Net if for nothing but the tech support part of it. Spot on.

He was very helpful. Online account was reset. He checked everything out, and was very friendly. He helped educate me on how to get the best from my services. He also was super positive. He checked our speeds. Told me what devices are active and using up our data. He made me feel like he really cared about getting us the best possible services.

Horrible, don’t bother or waste your time with this internet service. I have 20 MG of data each month, it runs out in 10 -15 days. The only things we do is web browsing and email. It is slow and takes forever to get customer service.... and they don’t to much to help! I am finding other sources and will dump this worthless service!

I switched to your network because you advertised about fast internet service. You LIED. I use the Geek Squad for my computer problems and they confirmed the problem is with my internet provider not my computer. But I was stuck with a two year contract and a high payment and slow internet. My contract is completed now and I will be looking elsewhere.

No stability in the internet. It doesn’t matter what they do on their end. My internet is too weak to even back up my phone. If I could I would definitely buy another service. It takes days on end of calling and complaining to get a little better service.

Slow internet. Found out after 6 months that the 5G was not connected, Had different password than 2G. The technician that helped had an extreme language barrier. When giving me letters and numbers for passwords or links, some of the letters spoken were indistinguishable. D,V G B all sounded the same. Took an extremely long time to do a simple fix.

I talked to 2 people. They were both rude. They took money out of my bank account that I did not authorize. If anyone gets Hughes Net watch your bill, keep your bank statements but most of all never give them your account number because no matter if you agree with them or not they will take your money.

Mr ** was very knowledgeable & very courteous when I addressed my concerns! Mr ** took & skillfully weighed all my questions! Mr ** consulted with an associate that concurred with Mr ** research. The conconclusion & professionalism that Mr ** & the Hughes Team displayed to me; should be rewarded in an appropriate manner to Mr ** & all involved in resolving my concerns. Signed... Johnny **. Want SR... Thank you all at Hughes!!!

Very pleasant experience and will not hesitate to call again if needed. Thank you. Happy July 4th. Enjoy your weekend.

After talking with tech person in the Philippines and hanging up get call from bank that someone was trying to take $5000.00 out of my account from the Philippines and CITT. WOW SO GLAD they caught it. Guys name is David **???? Real or fake....

This is the absolutely worst satellite internet service!! If you're shopping for satellite internet service STAY AWAY. It's not much better than dial-up at very high prices. I had DishNet for years and was quite happy with them but they stopped serving my area and they recommended Hughes. BIG MISTAKE!! This is horrible service in every aspect.

Even though I have had problems with the slowest internet I have owned in the last 50 years your employees try their very best to be cordial and as helpful as possible to solve my issues but it does not happen and my internet is still slow.

I work in Customer Relations and the young man I spoke with had no skills. He talk to me like I should know how the system works. Seemed frustrated. Just his tone alone wasn’t good. I normally give good reviews because I know what it’s like to be in the business. Not this time.

Very good by the agent that helped me with my change of information and with the change in the way I pay my bill. I am very satisfied with my service with the internet and with the phone service in my rural area that we live. Thanks. Dale

Updated on 07/10/2019: After the installation of my system the internet cable was not connected to the modem. The technical support division would not or could not believe what I was trying to tell them. They suggested that my computer was not operating properly. I knew that that was not the case. I requested that someone come to look at my computer, was told that there would be a charge for that. I told them that would be OK because I needed my computer. I did not know that the computer was not connected to the cable until the tech. came out to look at the installation. After that experience everything has been working fine. BUT what I did not like the technicians I was talking to already went into my checking account. Took out the money from my account to pay for the transaction. No receipt was given, no confirmation number was given that day when the tech. came out.

We had difficulty identifying correct password from back of unit. The print was very small and I probably transposed the numbers. Chat person solved the problem very quickly. Should have contacted HughesNet much sooner and saved myself much frustration.

I called and got a hold of a gentleman from Texas. He took the time to explain data usage to me in a wonderful way he helped me turn off certain features on my phone and tablet to save on data. Auto update takes a lot of data. Very very helpful when you call customer service!

I was totally perplexed after asking for boxes to be shipped to send equipment back due to illness and need to relocate to another state fo surgeries. I was advised they couldn't send boxes but to my amazement how I have to dismantle to be able to return instructions from cuts service rep are as follow.

For rep Oscar. I appreciate his service. Only thing I didn’t like was that he didn’t download or update the software. I wasn’t aware that he didn’t do until I had to call back to check on why my WiFi was still going slow but overall he was a great CSR.

I am very unsatisfied with HughesNet. Stayed on phone an hour. My service has not worked. Sent I got it. Couldn't do anything to help me. I was very misinformed when I got this service and I will surely tell others not to do business with Hughes not. I have never received a bill and I told them I wanted paper bill. And they said they needed credit card and they said it was just to be on file for me to be able to open service not for payment. I was never told anything about the Data.

If I could give this company negative stars, I would. From the day I signed up with Hughes Net it has been horrible. Their speed is not fast, their data is minimal and you can never stream anything. Their customer service is the worst I have ever experienced in any industry, even cell phone companies and government entities! Their representatives are incompetent and will give you incorrect information, actually every time you call it is a different story.

I dealt with Manny on my first call and the second call was with James. Both were very helpful. I was unable to login online and needed to create a new account to solve that problem. I also upgraded to Gen 5, increased my data, and changed my payment method. Hopefully, everything will be good to go now.

Everyone was very pleasant and helpful. The technician who came today was nice and professional and hopefully it will be corrected tomorrow. The only complaint is that I wasn't believed at first that there was an issue with the satellite so I have been without internet for 4 days and it won't be corrected until tomorrow. I think it could have been solved sooner.

Was not told that there was a limit on how much I could use the internet before it slowed. The installer lied or just did not tell me. Wish I had stayed with cable, may change back! Del. Now says connection lost, great.

My computer wasn't working. He was very good at helping me and very nice. I don't understand much about computer so very good help. I understand everything he said and he took his time with me. He went through everything we were doing on the computer.

I had the pleasure with talking with Robbert in the Philippines. Robert is one of few speaking great English. He understood problem and got through quickly. He gave directions on what to do when I get to our second account, hopefully tomorrow. I have spent hour with most of the Hughes people. I had one hang up on me because I’m 70 and hard of hearing. His name was Jack **. Next time I talk to him, I will hang up and call back up, no good at English.

I actually called twice today. Once to change my card number and the second time because my tv kept asking for a password. I was transferred to a person who tried to charge. I was transferred back and was told they’d send me back to the support that tried to charge me and would not be charged. I’ve been on this call an hour and a half!! Still no answers!! Not GOOD!!

Tried to explain no one understood or wouldn't. All I got out of them was what I already knew. I was using lots of data for no reason. They referred to computer manufacturer which I had already done and the problem was not the computer. Will be cancelling service soon...

We’ve had HughesNet since January. It’s the worst service we’ve ever had. During the day it’s fine - 25 mpbs. 5pm to 11pm at times less than 1mpbs. Multiple calls for service complaints (50+) to no avail. It is simply the worst internet we’ve ever had. End of the billing cycle I’m getting rid of them. It’s ridiculous.

People are hard to understand and don't get what I'm trying to say. You didn't stand up to your end of the deal and didn't renew my monthly 10 gig data so I canceled your service. I don't feel I owe you the $400 early termination fee.

The Representative was very helpful but your phone system was very, very, frustrating. I was cut off 3 times before I could get help and all I wanted to do is update my information and make a payment. I have never worked so hard to make a payment. Please look into this.

Overcharged, unreliable, customer service is nonexistent. Visit BBB and see massive amount of complaints. Cancelled service and cancelled debit card because they suck money out of account with NO authorization.

Internet was down, weather related. Customer support was very helpful, 40 minutes later restored. Main issue she was very difficult to understand, accent hard to follow. At no time was she rude, impatient nor cross. Hughes Net is one of the worse internet providers I have ever encountered.

No reception on phone calls. My calls keep getting dropped. I've called you today six times and they all got dropped. I'm tired of your service. It does not work plus you have raised it from 51 to 61. Call me if you get through.

It took Hughesnet TWENTY (20) MONTHS to get the name right on the account. For nearly two years, and 9 months of it with "Executive Customer Care, to get correct name on my account. It was a 4 hour fight every time I called. My service has been cut off continually when I don't have a past due - even when I show them the online invoice that says the due date is a month out.

I have not been able to get any password to work. Can’t use my tablet. Please call me as I’m not literate in this tech stuff and my password they gave me on day of installation doesn’t work. The installer set up my tablet and phone. Don’t know what they did.

The worst service ever, was told we would be able to stream 6 devices without any problems but my son can’t even do his school work with this internet, it’s beyond ridiculous. Have to use hotspots on cell phones to do school work... just sad.

I rate Hughes as slightly better than what I had before. It takes too many clicks to go from scratch to my item in the inbox, Once you finally get to the inbox, you have to click on it twice to make it open. The next stip to show display (why would we open it if we did not want to look at it?). When you have a problem, the robot says too much. The little bit about checking my system to see problems, which I do not think they really run tests. Most of my questions have not been systemic problems. Lately when I try to open email like the Patriot Post, HughesNet puts their name at the top of the page and types out in black and white instead to their color. What is the point of this except annoyance? Like I said, your are OK, but you could be better. Thank you for giving me a chance to help you. Russell

Great customer service on installation of satellite phone service. The person had great knowledge on tech help, he was very patient, kind and the time went by very fast. He should get a raise. I was very frustrated at the time, he made my day, thanks.

Samantha offered superior serviced therefore I am providing this commendation. She sets a superior example of interpersonal communication skills. She is also a superlative, talented and professional representative of Hughes NET!!! Hughes Net is indeed fortunate to have her on staff!

The people you talk to at Hughesnet are great. The product is useless. Goes through 25GB in 1 day. It will be uselessly slow the next 30 days. Surprising this company is still in existence. They actually put Frontier to shame on the lack of product they have. Frontier, at one time proved to be the worst. Hughesnet now has the title of worst internet service available. Dial up is quicker than Hughesnet.

The signal is fantastic, I don’t have any problems with the reception. I recommend HUGHES NET, 100 % satisfaction, low cost, no problem to connect, fast and friendly people. Professional service. More important NO DOWN PAYMENT.

I have been with HughesNet Satellite Internet for more than 9 months now and it has not worked right since the first time I started using it. They claim there are no hard data limits. When you run out of data they slow your speeds down so far that you don't have any Internet connection at all. Most times even when you do have data you still can't get an internet connection. I have called multiple times and spent hours on the phone trying to resolve the problem and it will be resolved for a few hours then it goes back to the same problem as before. I have also written a letter to HughesNet claiming a dispute and no one has responded to my letter.

The representative was extremely helpful in assisting me with great feedback on data usage. I appreciate that very much. HughesNet has a great team. I would surely recommend my friend and family member. Their need to be more helpful representative that meet the needs of the customer. In summary, great job and Hands down to the HughesNet team.

Called twice today to pay my bill. First person was taking so long I finally had to hang up and call back. Then 4 hours after my second call to pay my bill the first customer service person calls me to have me pay my bill.

Explanation of bill charges. Explanation was given in a very satisfactory way. Your Agent was a pleasure to speak with.... Service provided by HughesNet has been good and would recommend your Company to my Family and Friends. Please please please.... accept my review.

My internet is slower than dial-up, I cannot even stream a movie because it is so slow and now I am stuck with it for 2 years. My streaming service times out before it will even load a movie in standard definition.

I Discussed the incorrect spelling of my name and requested a correction. Everyone contacted has been pleasant. However, the reported error has not been fixed yet. I have spoke with more than one person. This seems to be an issue that could be easily corrected. It is also could have been avoided in the first place. Is no one capable of making a simple change, you were successful in making an unauthorized charge to an account. We are reevaluating your service. Do you need any more words for me to describe our dissatisfaction?

From the first month connected, I had problem with sites constantly loading. When I called HughesNet for assistance, I was THEN told I had consumed "allotted" amount of monthly gbs. Disappointment. It was agreed they would fix the problem, however same problem every month after. I am retired, on a fixed income and my TV is on 24/7! For $60 a month, an allotment was not what I needed and exceeded cost elsewhere. Customer service was nice.

We are very satisfied with both the gentleman who we talked with in the Philippines and the young serviceman who came to our home to install new equipment and get our computer to sending and receiving again. We are very grateful to everyone involved. Thank You.

The service I received when my net went down was very polite and professional and the tech walked me thru it and I was back online in no time at all. I thank you for your prompt and friendly service. Myself not knowing how to even use a computer very well was greeted with a very patient and polite tech that got me back on line. Thank You Again for your professional staff.

Our internet does not often work. That means I have no internet. The internet works sometimes and sometimes it doesn’t. It is very discouraging when I try to use it. I was excited when I changed to HughesNet but it’s not much better.

Some of the worst customer service I've ever. Your people are not empowered to do the right thing to keep a customer. I am so unhappy and frustrated with your company. All you care about is saying no. Never get people to say yes!!

Had been happy with 2-3 GB usage per day of normal computer work. Turned on Roku/Sling TV and GBs dropped from 16.7 on 6/25 to 6.8 on 6/26 after 2 hours of TV and now 3.5 at 7 pm 6/27 after 2 hours of TV (with 1080 rez reduced to 720). Hughes told me usage would be minimal with Roku. Not true. I'm furious. Gotta run now. Tank nearly empty.

Very slow Internet service was on the phone for an hour and 20 minutes. Did multiple test on speed and lots of questions. Still did not get the problem fixed. It sounds like it’s our area that does not have good service. Why do you even offer it to us when it does not work.

I called HughesNet and was connected with a technician right away and explained the issue that I was having and was taken care of in short order. All was fixed and now I have high speed internet once again. Thanks for the fast and good service.

I had a live chat 9-26-19 and I asked for a copy of the chat. The person helping me with the chat said if I close the chat window when I was done I would be able to make a copy. I closed the window and nothing. I was unable to copy the information or a site to contact to, that was in the chat. I could find no way to relocate the chat. I am really upset with the person I chatted with and the information I was given which was, as I said, included in the chat.

So far I've had no problems. Nice to be able to use my computer for the reasons I purchased it. I just want to be able to keep up with family and friends, catch up on world news, be able to search for information on any questions I have, shop for items I may not have access to without a lot of stress. So far so good.

The Installer & Customer Service Rep were great. The reception signal is EXTREMELY poor. You claim faster download w/ gen 5, but it is no better than 2 cans & a string. You have locked me into a contract that you will charge me to discontinue, yet you fail to provide the service that you claim is so much better. Hot summer day without a cloud in the sky & I can't even take the survey because it claims I have no signal. Thanks so much... NOT.

I advise everyone... DO NOT ORDER HughesNet!!! They are absolutely the worst company ever!!!! The service doesn't work and they are liars. I have never had this bad of an experience with any company. Liars and thieves! They sign you up, lie about the service working and then they force you to cancel. Ending with them wanting to charge you a 400.00 cancellation fee!

My internet at best of times is sporadic. Most of the time it is nonexistent. For the last two weeks I’ve had no internet at all. Calling customer service does no good at all. They are unable to solve the problem. Worst company that I've ever had.

Installed internet in winter with snow on the ground. They said they would come back to bury the line. I formally called HughesNet in June to see when they were coming and and was told that for $125 they will come back and bury line. I called and first spoke with ‘customer support’ who had no idea about what I was talking about. I then asked for a supervisor and was told after 6 mos. it costs. Even though they did not bury the line. The supervisor said they aren’t required to bury on hard ground. I told him that information was not provided prior to purchase nor during installation. The information given to me was they would be back when weather allows them to bury the line.

HughesNet was my only option for internet service where I lived. The product itself is mediocre at best. I paid for the highest level of internet service and the service was not good. When I canceled my service I returned my equipment as instructed. 3 months later I get a bill in the mail asking me to mail a check for $215. When I called to inquire about this bill I was informed that my credit card on file had already been charged the full amount. They said they had not received the equipment that I had returned. Fortunately I had saved my return receipt from UPS and had my original tracking number. I was able to prove that the equipment had been received by them. They still refuse to refund my money. I had to fight the charges with my credit card company. Stay away from them if at all possible.

Great service from Hughesnet. Telephone operator is great from Hughesnet. They were very patient at Hughesnet. They gave easy instructions at Hughesnet. I felt very comfortable working with the service agent at Hughesnet. I would recommend everyone to call the service operator if they have problems.

I had bought tokens but they did not show up. The rep told me I had to get down to zero before they kicked in. He was very kind and helpful. He took time to explain it all to me. I sure did appreciate his kindness.

I am now very satisfied and happy. At first I thought I would be paying monthly but found out it is a one time fee. My son will be so glad to watch Elvis and so many good selections. Thank you for helping me. Ruth

We had problems the day you installed it. We got it running. Your modem hit the dust shortly after. You sent another. We sent back the original one June 10th via UPS per your instructions. You can't find it? You're going to charge our account 125.00 for that junk we sent back that you can't find? Customer service, have had to call numerous times in under two months. What happened to training? No one knows anything and the last time when our internet was down, we did all of the usual functions to no avail. We called your well trained Rep. who when we told her that internet was down and she put us through all the same paces to no avail, she told us she needed us to get on the internet. Really? IT was down. I see now why my daughter dumped you after one month.

Disgusted with HughesNet. They haven’t sold my slow problem for the Internet. The phone gets disconnected. You sent a technician from Dish here. He sold me another router for $167. It works better but your phone technician said I didn’t need it and to disconnect it. She did a remote reset. Now I’m back to the beginning. I just don’t want you on that anymore. But I refuse to pay which I should not have to pay $10 a month for every month which is 24 for an early disconnect. You cannot provide or should I say did not provide what you say you were going to. I should not have to pay you $240 to disconnect. This is disgusting. I have spent hours on the phone with your technicians. The last one said she would definitely call me back if we got disconnected but she has not.

Just moved so I called to ask where the new bill was and how much it was. The agent who handled my call and questions was Maryann **, who was courteous and lead me around the HughesNet website to register me with patience of an angel. From start to finish Maryann explained the amount already received automatically. Thanks to her, I signed on to my account, saw my bill and can keep track of it all since I am registered now. A very good employee!! Give her a raise!!

Overcharge and lied about price. I don't like to be lied to. Price is a lot higher than I agreed to since we only take home $1200 a month. We can't afford $117 a month. So when can I cancel and for how much. Will you work with us please.

Agents could care less about my problem or my satisfaction. They blame the weather every time I call about slow service. If I could get another service, I would drop them like a hot potato! I have called multiple times, but they don't want to take the time to understand what is going on.

I still don't have internet. I have not been contacted about new equipment be sent out to us, or a repairman coming to fix it. At this point I want a refund for this month and I want you to send out a repairman with new equipment at no charge.

Representative was very courteous and answered all the questions I had for him. He explained everything to me and in a way I could understand. Very nice and helpful. Hughes is always been a fantasy company. We have been doing business with them for 3 years.

Internet is slow. Talked to support for 40 minutes, they said it was better than they said it would be. I said was slow. She said she would connect me to tech support, I waited 10 minutes and they hung up on me. Find a different solution for your internet. I will be done as soon as I can get out of my contract!

I called, they answered, the computer works! Thank you! What else needs to be said except HughesNet is doing their job. Any problem I have, they have answered. And, on occasion, have given me credit for service time not used. Once again, thank you very much HughesNet.

He was very courteous... very timely... no problems. He listened to my problem and resolved it. He spoke very well and I could understand him with no problem. He took the time also to listen to me without interrupting me. He also ask me would there be anything else before we got off the phone.

I thought the installation went fine. However our service is terrible and not sure the dish is set correctly on our roof. I thought it would be much faster than our other service but it is not at all. Plus I am paying more than before!

The service is very very slow!!! We've already upgraded, but no difference. Also we've been waiting forever for our rebate. This is poor, or was it just a false offer. My wife has talked till blue in the face. No results. It's a joke. No help. Just just talk. This is like a lost leader to get you.

Had an excellent experience with Alex **. He helped me with our problem and explained what we were doing to use up all our GB's on our plan. He even went as far as to walk me through the Netflix site and show me how to slow down the usage. Thank you Alex.

My wife’s debit card had been violated so a new card was issued. HughesNet was paid monthly from our checking. I had to call and give new debit card #. From there they locked my account twice in two weeks even though it’s paid to date. I mentioned why and now locked out, they have since taken two months with new account info from bank but I’m referred to fraud unit that never contacted me. No service, but they have no issue taking my money each month. And I was told for four hours tonight neither would close my account.

This young man from the Philippines is the best Service personnel I have ever had the pleasure to work with! Intelligent, great manners, soft Spoken, and many other attributes. God Bless him for making my day! He is very well informed, and to this point of my contract he is the only Employee who helped me. I am totatly diguested with Hughes Network, and if I could I would dump it Today. Your Company sucks. I am a Wounded Warrior, and I am 74 years old, and your Company with the exception of this person is very bad.

Unable to speak with a supervisor concerning information set out for suspension date of my services and cannot get an email showing anything to prove that I spoke with the person about the cancellation of services. No higher knowledgeable Authority available.

The satellite latency prevents real-time gaming. Fine, not interested. But the latency of this connection is much longer than other satellite plans I've used around the world. There are several seconds elapsing on each page update or change. The speed is impressive, but the actual amount of information that one can research or accomplish is very poor. Many sites time out before they can achieve a result and there is no error to indicate the problem, yet connect with a mobile hotspot for example, even at bad 1-2Mbs speeds and this doesn't happen. HughesNet is less than truthful about actual work-rate.

Buffers All The Time. Can't watch streaming movies.. I'm Paying $75 a month for nothing. I can't watch tv so I don't bother turning my tv on. I would like to get out of my contract. I'm wasting money on your service that don't work and I'm Stuck in this contract for 2 years. I wouldn't recommend your service to family or friends.

Just moved and set up for Hughes and we couldn’t get any service, so I called to see if we could cancel the same day. They did let me cancel, but still had to pay for my whole first month of not using it and set up. Pretty expensive to try something out for one day that didn’t work. I would not recommend them.

No reception, said I was out of data, I know I used less than I usually do. You are too expensive. I will tell my friends and family not to use you. I was warned, I didn't listen. How could I use up all my data, I have never done this before.

Was told my bill would be $9.99 plus taxes monthly while in vacation mode. Bill increased $5.00 the second month (16.78). Russo said he would credit the account. I will believe this when I see it on the account. Russo (Philippines) was very polite and stated credit was on the account. Confirmation number for this action is **. Ask me again in 6 to 8 weeks if I'm a satisfied customer.

The service is extremely slow. I don’t believe I come anywhere close to the speeds promised. I’m locked into a two year contract and if the speeds don’t improve I’ll contact a lawyer to void the contract and get my money refunded.

My overall experience with HughesNet has been excellent! We live way out and could not get any other service contract. I'm appreciative for WiFi, as my family, grandchildren, and guests use it while visiting. I appreciate the cost and service very much. Should you all need to erect a tower on my property, it will be well worth it to your company and my family. Thank you!

Even the rep. treated me with respect I am not happy. First off I did not feel like I made a difference as a customer. For the most part the guy did not know or believe what my problems were. He ended up rebooting and at first it appeared to that the problem was solved. Five minutes later it was all back to the same. I guess this is as good as it gets with satellite. I am finding a new company.

I just got service today. #1 - The tech told me the internet I have with Spectrum is much better than HughesNet. And he was right about that!! This is awful. It takes forever to loan anything! I will be uninstalling immediately. And I will not be paying anything for uninstalling.

Had to cancel old card and received new one. First tried to change information online, with Hughes, ended up after numerous tries with a rep. by name of .... She was telling me what to do and I was doing it, suddenly I realized she had control of my computer. As soon as I told her I did not intend to give anyone control of my computer she cut off the conversation.. All of this took much time to pay bill before I got her and then I had to wait when I finally got the number to connect to her. Finally, I went to an old address book I had and found a number which I called, got a gentleman that helped me pay the bill. What a hassle plus don't ever ask for control of my computer in the course of helping me, again! Paying a bill could be made a lot simpler I would think!

The representative I spoke with was calm and understanding. He helped me to understand not only the billing process but how data was calculated and used. Very informative. I was upset when I first called but was happy before I hung up.

You are billing me for equipment that you have taken back. Your company is one of the worst I have ever dealt with... I would never deal with your company ever again. I do not appreciate dealing with out of country customer reps.... You suck.

Internet's very slow. Very unreliable. Cellphone and Netflix takes to long to connect. Most of the time I have 1 bar. I have called several time and the only thing That happen was we got roped into a contract. We heard a lot of excuses and can't wait to cancel.

i was told I could pay for a tech to come out or I could pay to disconnect early. Disconnect early was cheaper so I did. Now after my service was off for most of the billing cycle, it shows I only have 7.9% left of data. Whom has been using it? I sure as hell have not been. You have problems. I would have not cancelled IF you would have sent a tech for free as today's person suggested she could do. It is also funny that I did not get a survey after cancelling the first time I called in. It is also funny your automated response states "I will check your system and all is working correctly". How is that possible when all is disconnected and sitting in a pile in my garage?

he representative was very nice, business like and very helpful

After being given a telephone run around I was finally connected to someone who was sure my dish was out of alignment. He said he would send a field technician to fix it (for a fee). No visit was required as the internet resumed of its own accord.

Very satisfied with your representative. She is knowledgeable, competent -- truly excellent employee. She is not only good at her job, but she is also personable. Further, she explained how I should handle the problem and walked me through each step.

Sales and Installation service were very professional and a pleasure to work with. We have a cabin in a remote area and the install was more than willing to trail up the hill. For those geographical areas that don't have less expensive unlimited/unthrottled internet options, Hughes is definitely the best choice.

You're billing me for someone else's account telling me you won't stop. Horrible customer service. Horrible company. Never would I recommend you!!! You need to stop doing illegal things. I did not authorize you. I think you're very unprofessional and lack the ability to provide good customer services. But I'm not a customer. Would never be????

Very slow, it took 1 hour 20min. to watch a half hr. show. Two to three seconds of video then three minutes frozen. After 8: am it took 1/2 hr. to load a one page email. I think you need more satellites or less customers, or maybe better data compression technologies.

I called to get your mail address to send in my payment. Your employee did well. My low rating is due to our slow reception on internet when the grandchildren would come to see us. They will no longer come to see us since we changed to HughesNet because the internet is so slow.

Last night I was trying to watch a movie and was buffer 27 times in 15 minutes. If you have Windstream for you ISP stay with them. Also they can pair your phone. When you sign up make sure you know what you are getting.

After discussing what can be done to improve our Hughes Net Gen 5 to 10GB, the agent, understanding our problem, gladly told us about the 2-year extension on our contraction and the 1 yr. of 10GB for the amount we are paying for 5. That was wonderful as my wife and I are both retired and living on less. Thank you HUGHES NET!

After several attempts and several more times speaking with customer service I was once again let down by incompetent employees as well as broken promises. I was promised a booster and then was told I had to pay $99.00. After that a rep said he would call me to check the problem resolution and of course no call.

Constantly fails/cuts out in the middle of any internet usage. Just horrible. It's not cheap and I would never subscribe to this service again. Too bad its years to cancel. Complete waste of money. Not sure what else to say. I understood the satellite delay as expected but cutting out was not.

James was friendly and helpful. He put us in a different package with a discount that did not cost us anymore. We were promised consistent unlimited signal except for limited hours od videos from the salesman when we took this service out but it had consistently gotten slower. I hope this is taken care of.

6 MONTHS of inoperable payment website. This latest particular agent MAY have fixed the problem. She claims so, and is the first one of the six that actually tried.. Proving only, of course, that the previous five could care less about any real service, just grab this month's payment and let the next one worry about it... Pitiful. Glad contract is up soon!

Everyone was prompt and professional. They did a great job and I'd recommend their services to any needing great internet and cable services. It's a first as far as cable and internet companies go and am sure they'll continue good service.

The install tech attached the dish ground wire to the gas line on my water heater. Not only is this dangerous as he could have kinked and broke the line but it will not provide any grounding. See image. The new dish was also full of mud. The rain has since washed it off but not a very professional thing to do.

I continue to have VERY SLOW internet service and continue to be transferred to various agents who all tell me something different. I'm very upset and exasperated. I am continually told it is because I have used up my data, however, the data is used up because of the continual slow downloading speeds.

We purchased the service and then instalation was done and we have been receiving message that a bill is due and our service has been slow and we have received calls but when answer call drops. Work a lot so can't really take the time to call and be on hold. Please help address this issue and straighten it out for me. Thank you.

Very poor service. I can’t enjoy my fire sticks because of it! I’m having issues right now and I need a rep to call me Asap! It’s been a problem since it’s been here. I need someone to contact me ASAP.

I wanted to lower my bill and John helped me do just that. He was very polite and courteous. If you ever have any problems they get right on it. He even gave me extra money off because I have been a customer for so long.

Not fast at all. This works like dial up. Some days it doesn't work at all. Not a happy customer. But I am stuck with you for two years. I will get a jet pack! So we will see where this journey takes us. I will not recommend this service. I was happy with the other one. Maybe come out and check this setup.

Disappointed with customer service and support was advised by Rep before service installed speeds were able to satisfy my needs, only to find out the I buffer a majority of the time when I really need service. Will never recommend to family and friends. By the way my smart phone service works ten times better.

Customer service hung up. Didn’t call back so I was not help! My internet was slow and he said because it was raining but it was acting up last week! So I didn’t get a call back to fix the problem so if I can get a call back to fix the problem!

I was told by the sales girl who works for Everett Communications which has DirecTV, Dish, HughesNet and Viasat she con me into getting Dish and Viasat which is a cheaper than what I had. She also said my HughesNet would be taken care of by her company. I can’t get her to talk to me. She lied and I’m very very upset you took 340.00 out of my account which I’m not done yet. I’m going to see a lawyer next week. She was telling me not to worry she would Handle it. I wish I never changed but too late now. The damage is done. In my book she lied to get in my home and to change to Viasat and Dish.

Very Low Mbps. I sat here and typed up a very long explanation of my frustration since day one. I was told that I would receive an email with confirmation of free cancellation of my service as it has not been working after two calls to technical support. I really want to speak to a management personnel ASAP.

Good service! Work was good, timely, prompt, professional, polite, wonderful, quick, efficient, staff was pleasant, courteous, ready to work, responsible, responsive, good quality, installer found the best place to locate the dish! Yes, would recommend to others looking for good internet service in remote areas of California where there is no other decent internet speeds available, especially along remotes part of the coast.

When I signed with HughesNet I was not told of all the charges that were going to put on the bill... Your representative (Juan) fixed what he could and removed certain charges for the next 12 months.. That was satisfactory for me..

The reason for my call was we were using up all of our 32GB and on Netflix was buffering. The customer service rep explained how I could save on gigabytes but I'm plugging my devices that were not in use. I did not know this so this was very helpful to me. Your representative was very informative and answered all my questions. I give HughesNet and your rep a Big Ten.

The limited data drains even when we aren't online. CONSTANT (not an exaggeration) issues with the phone service portion & FREQUENT issues with the internet. Their initial contact is the WORST & ask idiotic questions & make suggestions that solve NOTHING. It takes repeated calls & requests to get someone with any kind of actual knowledge & half the time I get disconnected during the transfer. When my contract is up I am GONE. The service could not be worse, customer service is tragic & I am appalled that I have to PAY for this each month. Everything that was promised when we signed up was a total LIE. Any more issues & I will be considering getting legal representation to void the contract & find a service that actually provides SOME kind of service!!!!

It was a pleasure talking with customer service on the phone, they were friendly and easy to understand. The guy who came to set up was prompt and took the time to answer our questions. We had a great experience dealing with HughesNet, Thank you.

I am happy that we have internet, however it is a lot slower than what he had previously had before moving to Canyon, with UVERSE. I honestly can't tell you how fast our internet was prior to moving here, but it is somewhat slower.

I got Hughesnet in order to view on demand movies and shows on Dish. It tells me I'm connected and disconnected. I called you, I was told everything was as it should be I need to call Dish. I did. They said all was good on their end. Today Hughesnet calls and again tells me it's not you. I needed to call Dish. Again everything is good on their end. I'm stuck with a 2 year contract on a purchase I can't use. I have no other electronic devices. No laptop, table or computer.

Wanted to upgrade to Gen5. Could not understand nor hear what the representative was saying... Will be switching service promptly. Spectrum/Verizon will be coming to my area and they are much cheaper than your service. I only have 2.6 Mbps speed and they guarantee me a speed of at least 20 Mbps.

Was installed on the 28 of May. Was intermittent. On the 4th of June no service. They were to be out on Friday the 7th. No show from Hughes. Called around 3:30 that afternoon. Said they would be out Monday. I told you to cancel my service under my right to do so because of time frame. Monday pm here comes your tech to see?? Told him I had canceled Friday pm because no service tech showed up. Your product and service are the worst I've ever experienced. Your man told me I will have the boxes to send your stuff back to you in 10 to 13 days. Once again your service and support are the worst I've ever encountered.