HughesNet Reviews

She didn't disclose that i had to pay a monthly charge for the equipment rental.

All that I needed was to transfer my account to the person who bought my house, it took 3 months, over 10 hours on the phone, and multiple charges to my credit card, even after I was finally taken off the account. They still won't give me my money back so I'm apparently paying someone else's internet bill because I'm not allowed to take my credit card off the account. The suggestions that the agents gave me we're ridiculous, and included them telling me to have the new owner pay me back for all the times HughesNet charged me, and another was to just cancel my credit card altogether, as if HughesNet is the only bill I pay with it. These were the suggestions instead of just refunding me and taking my credit card info off the account. Like I said, the worst company I have ever come in contact with.

We are located in an area that has weak service and are so glad to have you as our server. Plus we have good response when we call with a problem.

Super slow speeds, so I am searching for a better experience. Customer service tries hard and is actually decent. Thank you!

This company is the worst. My internet starts lagging within 2 days of paying the bill. We can't have more than one device at a time. I would rather not have internet than pay this company. If it was not for kids needing internet for school HughesNet would be deleted from my life.

Had our service while we went south for the winter months. Was a very easy process. Have had Hughes internet for a number of years and have had good luck with it.

Our Internet service or more appropriately disservice does not allow us to complete anything online and it has been this way ever since we got Hughes Internet service. We have been given every excuse for poor internet service; each time I call the internet speed is increased then drops again by next online session.

Caesar was very helpful with my questions and was very accommodating and thorough when explaining what was available and pricing since our contract is up.

We have had slow connections for a long time now. Speed tests say we are good but Apple updates are slow and sometimes bomb out causing restarts that use more bytes. We don’t use our smart tv and ADT upgrade. The tech said our service would not support the free camera. One of our neighbors had a technician out last week for similar issues while our other neighbor say theirs is fast and they use Netflix all the time. Only six months left on our contract. Will make a decision then as we don’t get what is advertised on your TV commercial. The tech we talked to was very courteous and tried hard to make me happy. Maybe our dish needs adjustment.

When I called in to get assistance with getting my new computer connected to my wireless router, the customer service technician was awesome to deal with. She had a positive attitude. She was able to resolve the issue right away.

I very rarely have a strong enough signal to use channels available on my new smart TV. I’m supposed to have 25, but the last time I measured I had just over 18.

We signed up for HughesNet when we switched to DirecTV because our tv, internet and phone could be bundled for a lower rate than what we had with DISH and Long Lines--2 services we had to have because we couldn't be bundled because of where we live. Phone with HughesNet did not work and we called 3 times and it could not be fixed. We cancelled HughesNet and went back to Long Lines for phone and internet because the two together cost less than having just one. HughesNet said we would have to pay a cancellation fee, but since we had called 3 times about the phone, they would deduct $220 for phone cancellation, but still have to pay $385 for internet cancellation.

Noticed address was incomplete in an email we received on a box we were expecting. Called and spoke with someone and was told address was complete. Box did not arrive and checked online and it was not delivered due to an incomplete address. I went around and around with HughesNet and UPS to get it worked out. Am expecting box today or tomorrow. I sure hope so because I am not going through that again.

I called because I was charged twice. Every month I pay $66.45 and my bank showed an additional $66.44 was taken out. The representative said I marked automatic bill pay. I said I did not got. But according to him I did. I'm a senior with limited income. I did not pay 2 months.

Change in debit card. Was able to take care of my request and it did not take any time at all. I needed to update information so the billing would not be delayed.

Poor customer support and slow service. Could not get help with excessive data consumption issues. Data speeds too slow to use the internet for even email. Always timed out.

Internet was out. The guy fixed it. But never told us what happened to it. Then he wanted us to remove our service dog from the house. So he could come in. That's bull crap.

Was very pleased. With Hughesnet. My agent took a lot of time to help me. He turned a very frustrating situation and made it great.

Speed is a joke. My old DSL was faster. Only have a few months left and then you can have this mess back. I have told 4 families around me Not to use Hughes.

The internet service provided by Hughes was frustratingly slow. My connection to different websites were unsustained & usually unavailable. Problem with outgoing email messages was frequent. Dissatisfied customer.

I have had zero to no service since day one. Contacted Hughes reps several times, everyone has assured me each time it would "get better". Still nothing. I'm paying $90 a month for service that won't connect even a quarter as fast as my cell data plan.

First I did not receive the equipment I paid for. Was told that I would get a gift card from when I ordered the stuff first off then ya'll took off money out of my account and did not return it back. Called, complained and wanted a refund for some of the equipment since I didn't get it. Only thing that was offered was $10 off my bill for 3 months. No this is not going to work. I want a partial refund and to bet it all I still have not have a tech come out and fix the problem. My internet is slow and that's not what they promote.

I upgraded to HughesNet Gen5. The installation included removal of 3 old dishes and installation of 1. The serviceman came early and did a very professional job. The new internet service allows us to use Alexa, YouTube and Netflix.

I had high hopes for the service. I had poor quality with my signal. The company sent out a tech who changed the position of my dish. I still had lower speeds so I took a survey and asked to be contacted. It took almost six weeks for them to contact me. I was planning a funeral and asked to be contacted in two or three days. It was over a month before they contacted me again. At that point I was done and cancelled services. I have an expectation of service and Hughes Net didn’t come close to providing not only internet service but has very poor customer service as well.

They was very pleasant and took the time to check on everything and even called me back to make sure everything was working.

We have been unhappy with Hughes net since we got it over a year ago. I have called several times trying to get better service, and evidently our receiver finally fried trying to get a signal all this time. This technician came and adjusted our dish to the right alignment, and now our service is faster than ever! For the first time, we can use playback on our Direct TV!

Your internet is so bad and I have called time to time and you tell me that all you can do is jump up from 25-- to 50mbp. Did not do anything so I call back and said, "My internet is too or very slow. Could you up it?" and you said that it for may area. I call AT&T and received internet at 1000 mbp hold house at the same price you were charging me. Thank you.

Your rep taught me to save data by disconnecting wi-fi after usage on computers and smart phones. Thanks for your assistance once again.

Signal is poor and phone calls always get dropped. Sometime the phone line gives a busy signal and you can't get a call out at all. And overall competitors in our area offer better service and pricing. HughesNet is overpriced and terrible service. Although customer service is great the actual signal is horrible. I can't wait to be out of this contract.

It’s never high speed. The amount of money we are paying we should be having unlimited and high speed like it’s suppose to. I’m highly disappointed.

Spoke to 3 reps to find out I have to wait 24 hrs. First rep caused my card to shut down. I called again and got the payment made. 3rd rep could not get my service back. I'm looking for another provider who have reps who speak English.

Very satisfied customer! They were very friendly and understood exactly what I needed and helped me. Very good experience in my opinion. Would recommend this company to everyone looking for service.

Technical support technician. He was precise and consistent! Provided superior customer service. It's always good to get your reason for the call to get positive results.

When I make a contract with someone legally binding, I am expected to follow through on what I thereby agreed to, not to decide to make a unacceptable change for one party, and just assume it's ok cause a contract is to be followed to the letter of that contract or that contract is null. So you guys didn't show up on my guaranteed date there for violating our contract in which YOU DID NOT COMPLY WITH.

Very slow and laggy internet. Cannot stream movies or any other things without waiting for a long time if it even works. Goes out in bad weather. Otherwise it’s ok. But too expensive for the quality we pay for.

On 12/14/18 I called twice concerning my account. The two different women I spoke with kept telling me that I owed $223. That I had missed paying for a month. I looked up all the Checks that have cleared the bank for this year. Then called again and spoke with Jake **. He got everything straight on my account and I am not delinquent. I am still getting the message flashed on my monitor. Fix it!

My HughesNet experience has honestly been the worst that I have had in my lifetime when comparing to other service providers. Customer service would get an “F” rating if a scorecard was applicable. Completely dishonest, say one thing, do another. Quote a price then charge the customer a different price. My internet was intermittent, always stalling out. The customer IS NOT, I repeat, IS NOT their focus. I requested to speak with someone other than the unprofessionals whom I spoke with and have gotten zero response.

It wouldn’t let me give zero stars. Just like the many MANY other customers, HughesNet also took an unauthorized payment from me. I canceled the very slow and terrible service when a serviceman came out to see what was wrong with my equipment and told me HughesNet does not work well for streaming Netflix. I told him that’s all I wanted it for, I was misinformed and take the equipment because I don’t want service. He told me that he would put in my cancellation but they would mail a box for equipment. Almost 2 months later I received a box in the mail and the next day HughesNet took $408 out of my checking account without my permission. I never said ok to automatic payments. I never do with any of my bills.

He was good at taking time and with helping me with my service needs. Hughes net is great. I would recommend it to friends and family.

Billing. Customer service rep was very helpful in taking care of my acct. Almost had me returning to Hughes Net. Thank you very much

The worst I've ever experienced. Very very slow internet when it does work, and be ready to have them destroy your name over and over again when they tell you time and time again that their system is working just fine and your internet is working, you just don't know how to use the internet! Really! Do yourself a favor and stay far away from them.

My problems all started when I upgraded to Gen 5. I have received terrible (slow) Internet since. I have been told my dish is misaligned. I have scheduled a technician to fix the problem, but that has been a bigger fiasco than the original crap Internet service! My advice for anyone considering HughesNet is "Think again!" Another complaint I have is with the online help system. They use the CAPTCHA system to prevent robots. I have been unable to access the system because the "5" may be a capital "S", the capital "B" may be an 8, even the Capital "D" looks like an 8. At any rate, I have yet to successfully get into the system because of "Too many failed attempts to enter the correct code."

I was having problem signing into my account. The password I had was not working. I worked with one guy earlier in the day and we worked on the problem but could not get the issue resolved. He was very helpful in trying to get it fixed. I had to leave for another appointment. I contacted the helpline again and the guy was able to walk me through a couple of things, which fixed the problem. Both guys were very helpful.

Feed was slow, but working fine! My videos were dragging badly. Very happy customer now. Great tech support! I give them 5 stars!

Attempting to troubleshoot on behalf of my Internet newbie Mom, I reached out to Hughes Net via Twitter (AskHughes) and "Jay" responded. While unable to correct problem remotely (I do not live with the customer and was trying to facilitate a remedy), Jay was the friendly Hughes Net customer service rep I interacted with. He gathered complete information, gave specific remedies and although we need to schedule service, I found Jay to be most helpful and informative. Please let Jay know how much I appreciated his assistance and thoughtfulness. He made my day. THANK YOU.

Very good experience. He is very polite. The job maybe took an hour. No problems with the Wi-Fi yet. Also seems to have a lot better signal. Satisfied customer. Thank you

I do believe the speed could be better by placement of satellite, it lags and is very frustrating that I really get frustrated in using my computer at home.

Computer very slow. Double words on computer. The rep was unable to help. She got agitated with me. It was hard to understand her. Nothing was resolved

My representative was so sweet and helpful. She was able to get my service restored quickly! I know she went above and beyond.

Updated information. Your associate was very helpful and gave good advice. She was very sweet. I was assisted with my situation in very good manner.

The attendant was very helpful. Couldn't ask for better service. I needed help with my WiFi. He asked if I needed anything else. He helped me find my security number for my laptop.

My internet is so terrible that I can't watch shows on Netflix without stoppages due to buffering. After two weeks of trying to get the phone service up and running it was finally up and worked for a few weeks and then stopped working. I was told I would have to place the router and black box on my kitchen counter with my phone for it to work. Who wants that mess on their counter. I never had to do this with other carriers. I wish I never changed providers and if money comes available will cancel before my time is up!

We called November 4 2018 to have our phone number released, they said it could not be released until November 29. After Nov 21 they charged me for a full month of extra service. New installation Nov 29. I called to get a rebate for unused service, I had used them for 4 years. They said I had to pay for full month. They got me to pay for an extra service on purpose. When I am robbed I prefer you use a gun.

My wi fi was down for about a month and a couple of days. I thought it was a problem that would fix itself, so I did nothing for weeks. Finally I got a new television which required wi fi to perform at its full potential. I called in. You guys sent out a tech and got me up and running in minutes. Had to call in about a credit for the time it wasn't working. You helped with that too. I am happy!

They service does not work as they described to me when I purchased the plan. Would not recommend to any body. Too slow. Will not work One Device.

Very very unhappy and disappointed! The service stinks! Programs on demand, good luck with that one! Wifi printing, not happening! Call to express my disappointment and their answer is to buy the 50G package! DON'T MASS MAIL MY AREA TO SAY HUGHES NET IS AVAILABLE AND OFFER SUCH PATHETIC SERVICE! FALSE ADVERTISING! Not even worth a star!

Representative communicated clearly and helpfully, and called me back when he said he would. Internet service was restored and the problem was successfully resolved.

Service runs on Gen 2 at less than 1meg download. Gen 5 is almost never available. When it is and I try to select it it ask for a network "key" -- I have no idea what that is. When I can select Gen 5 it still is very slow. I've recycled the modem, and turned power up and down. I've reported this problem several times and it still exist. I'm paying for Gen 5 but it runs at DSL speed.

My technician was very unprofessional. He took about 4 hours to install that I had to help him with plus dropped the mount for the satellite from the roof of my house to the roof on my porch which is tin, propelling it into the creek. He was very stubborn headed and hard to communicate with. He then walked into my house with his muddy boots on and walked across my area rug in my living room leaving muddy footprints. It wasn't a good experience. I hope the service is better than the installation process.

My satellite was placed on the front of my house at the lowest point on the roof which was in front of my bedroom window. It has defaced my home. I have been waiting 5 days, I’ve made multiple calls, still no resolution! Internet speed no bettter than DSL.

Modem was not working. Had no service. Had to call twice to get the problem fixed. Somehow got it reset. The reset button is broken.

Armondo was very helpful in re setting password and determining solution to problem with signing into my email. His communication was excellent.

Billing error in discontinuing landline phone service. Victor ** listened to my inquiry as to the higher cost since I had requested cancellation of phone service on 10/12/18 with the understanding that my contract did not end until 11/23/18; therefore, charges would remain the same until that date. Billing, however, reflected higher cost with an early disconnect fee. He offered a correction solution that I accepted. He was attentive and courteous during our conversation and offered explanation of all steps he was taking including the transfer of my call to another department. Thank you Victor and Bella for a positive experience with HughesNet.

The signal is very weak, all videos on Facebook won't work, Netflix hesitates. Tech sold me a booster for 85.00. Asked me to write the check to him, not sure if I even got a booster. Thought that was odd. I called your department, they want to charge 125.00 to send tech out to access. I don't feel that right to charge me.

Only on a few occasions has the speed reached even close to what they advertise. This of course only happened while on the phone with a representative as they worked to correct the speed. So after a year or so we had to cancel Hughes Net because we moved in with my parents. We paid the cancellation fee and returned the equipment. Before we returned the equipment we called and told them there was one thing we could not get because we did not have the tools to get the one part we couldn't get. Sent back everything else and the agent I spoke to said he would put notes in there and I wouldn't get charged.

I attempted to pay my bill online, each time it appeared as unsuccessful error ...not authorized, card read error. I spoke to Mary Ann and she confirmed bill was paid and I was not triple processed.

We've moved recently to a place in northern Wisconsin with no internet. We've had HughesNet for about 7 weeks. Bought the in home booster during installation for an additional $225 for the highest strength signal. We have yet to be able to watch ANYTHING streaming. We shut off everything else in the house that requires wifi so that just the one laptop can stream our favorite show. After 40 minutes with endless buffering, we watched 14 minutes of our show with long buffering intervals, then it completely quit buffering and just froze. This has been our nightly ritual for 7 weeks. We're at our wits' end. I wouldn't even give them 1 star if I didn't have too.

Note: Change of address - I called HughesNet for 3 days on phone no. 866-347-3292. No indication at all that I called the wrong number. This robo call would say that I would be connected to a person and then a voice would tell me to check that I called a wrong number!!!

Credit card change. Your agent was super. She helped me and got the problem corrected quickly. She was polite and courteous. I wish all my problems could be solved that a easily. Thank you. Ed

If I could give HughesNet Internet minus stars I would. I am in an secluded area of Montana and can only get my internet through satellite. When I first got HughesNet I was fairly satisfied (that was in 2014), but I was used to fiber optics and the slow speeds and not being able to stream anything took some getting used too. But they were consistent. This last year has been the total opposite. My internet habits haven't changed at all, I am a single user in my home. And only 2-3 times a week for an hour or so. All of the sudden my internet allotted GBs started to just disappear in one day. Tried to talk with HughesNet, they said it wasn't them, it must be something else. They were in fact quite rude about it.

Service is very slow. I was told the data is not slowed down. My parents got it. They sold it to them. It has no limits on data. As soon as my contract goes out I will find a new service. I'm in the country and don't have many but there are other companies I was told that there in no data limits.

I am appalled that the installer has not taken responsible for the damage to my window screen. I returned to my property to find the screen falling out of the window. It was a $32 repair job. But I'd like for your company to take responsible for this damage. How can I get reimbursed for this damage to my property. I have contacted your company and there is no resolution.

Everything was excellent. Thank you. It was a little hard to get through but once I did service was perfect. Thank you.

I called about purchase of extra giggle to download windows update. Lady I talked to was very helpful and all. My name is Donald ** and I am the only person this account belongs to. The installer back in 2010. Made a mistake and had Richards Satellite added to the account. Please remove Richards Satellite removed from my account.

The person I spoke with put me at ease. She handled everything very professional. I had dreaded contacting the company. I really dislike talking to a computer. I was pleasantly surprised to deal with a live person.

I had a great experience with the HughesNet sales department getting my account set up. The installer (a 3rd party) arrived on time and was very polite. HOWEVER - he drilled an extra hole in my brand new floor for the cables (new construction home). His first hole went into the floor joist underneath so he stopped. Rather than just tilt the drill a little to widen the hole, he drilled a SECOND hole several inches away. There isn't a cover plate big enough to cover up both holes. So now we have a cover plate over one hole, and a second hole an inch away.

Hughes Net is a big RIPOFF!!! I chose to go with Dish network (which also sucks) and Hughes Net was the internet provider. Brochure said NO DATA CAPS! Found out after the fact that my plan was 10GB. Normal usage eats that up in one to two days then you're left with internet that is slower than DIAL UP. Take my advice DO NOT CHOOSE HUGHES NET, I COULDN'T EVEN GET MY FIRESTICK TO WORK!!!

I received a call from billing. And I explained ABOUT my situation still not being resolved. So I was transferred a few times over a period. Of say an hour or more. Where the person I talked to insulted my intelligence. By saying the two different amount deduction from my account was from 2 different months. After we have already established that Y'ALL were deducting funds for Darryl's account. I was closed to the back. So I went in and got the transaction there Y'all took out $358. For Darryl's account and took him back to my point. And STILL. He chose to justify the transaction where monies were taking out for someone else's bill. So I am going home. Aggravated. About a situation that should have been resolved. But every time I talked to someone different. I get a BIGGER HEADACHE THAN THE PRIOR ONE.

Cost vs value is not to my satisfaction and plan to go with another server. Not enough data space. Creating a massive slowdown to videos.

Dish fell off roof & billing not corrected to quoted rate. I called last month to correct my bill. I was charged $239.64 and should have been $189.64. The Hughes person said he would make the correction to $189.64 and credit me $50.00. I called today and requested the correction, and the conversation ended with "No correction for last month or this month" and I should seek WiFi from another company. Is this customer service? I will be contacting all my friends and Facebook Friends and tell them.

Very helpful in answering our questions. We lost our home and needed to suspend our service. Jamie was very polite and knowledgeable.

Professional and helpful. Explained the issue fully to my satisfaction. Answered all of my questions and was patient when I did not understand and asked him to go over it again. Thus far, I have found my interactions with Hughes Net to be productive.

Netflix and Youtube, keep kicking off and have to hit resume. Service has been terrible since the start and no one can fix it from Hughes. I have been on the phone for hours, get a different story each time with no results. Very dissatisfied with service... Would cancel if I could. 3 months of terrible service.

I am a bit disappointed in the speed at which information loads and the lack of FAX capability. Other than that, Gen 5 is satisfactory.

Your installer couldn't get it up and running. Your man in the Philippines had no clue. Two conversations with tech. dept. to no avail. I could not sign the contract. Please remove system now. Do not make any credit card withdrawals, and return initial deposit asap, thank you.

Very pleased. Very friendly. First time I called the agent that answered was TERRIBLE, pushing a plan SHE that was a good fit for me! EVERY TIME I WOULD HER I'M NOT INTERESTED SHE WOULD COME UP WITH ANOTHER PLAN. The agent I spoke with yesterday was an angel. He help me in a fast and promptly. My problem was fixed!!! Thank you!!!

I had Hughes install the service a little over a month ago. Since the installation the service has been much less than desirable. The problem has been very slow internet service, so much so that I have kept my DSL service in place to allow me to access the internet. The second problem is that when I was ordering the service the agent I was working with was less than honest with me about what data limits I would need to allow me to continue accessing the internet as I intended. I called for assistance within a week of the installation about the slow response times I was getting. The agent I talked to then assured me that everything was working correctly after he ran a speed test. I accepted his response and kept trying to use the service with very poor results.

The service provided to our home is very slow. We were told we would be able to stream movies and the service continues to buffer every few minutes as we watch movies, even when there is plenty of available data. Service is slow even when standing near router.

Your service suck the big one, customer service and service in general sucks. Can never get on the computer, drop calls, can't dial out.

Service was excellent from the agent when I requested, after explaining my situation about my problem that I had, thank you!!

Very helpful and and easy to change our payment method. Very friendly! Wasn’t on on hold for very long and was quick to change credit cards. Would recommend to friends and family.

The delay time on my home phone often makes it near useless and frustrating to both parties. Please fix it.

Technicians thorough, professional and resolute in their attempts to resolve my issue. Issue was determined to be the router which was not working.

My 20 gb is gone in a day or two. I stream one movie or me and the wife hit Facebook for a while and it's gone. Then we have to just use our Verizon data (Unlimited). These guys really suck. I'm paying $70+ dollars a month just to kick off of it and use Verizon. I got to find a way to get out of this contract. When I called with my first complaint they told me they only have DSL where I'm at so it's $70. Can't understand most of the operators. They really suck.

The recent changes discussed with my son has caused more dissatisfaction. An upgrade promise, which I question. A modem change that we got that was told doubled as is not true. Price quoted to my son. Not true. Continue to say you gave me stuff that I do not have. It's still slow. Can't half get voices on videos. Buffering too long.

Service is horrible and I don’t know who to contact. Hardly any internet and VERY slow. We get cut off after a very short time. Totally useless.

Lillian got me back on the internet in no time. Very patient with me as I am not very technically savvy. Also did not spend a lot of time being redirected. (Only 2 people)

Phone call for assistance to get my internet working again - The young lady was sooo helpful, I especially loved that she seemed eager to help me no matter how long it took. Give this girl a raise in pay please. People like her are hard to find these days. You should be proud to have her on your team of workers. Keep up the good work. Love this young lady !!!

Well, first off. My initial consultation with the sales person was good. I walked away excited about my future with HughesNet. They set up installation for the following day which was fantastic. Once I got home and attempted to use the WiFi services reality struck and I was completely furious. The service was disastrous from the beginning. I followed the guide they have to change my wifi username and password. Well, that didn't work and it ended up locking me out of my 2ghz service, and the 5ghz coverage didn't work at all. I was literally standing in front of the modem but still didn't have 5ghz coverage. I called the help center and it took me 30+ mins and 4 diff steps to have the tech figure out how to reset the modem.

We have been using HughesNet since Jun 2017 as I recall. When installed the technician informed is that we could stream movies, check email, etc. and the speed would be fine. We used it for web browsing and email between June and October. We took the modem to Arizona with us in October. Once the dish was installed in AZ, we settled in and started viewing movies and started having speed issues, buffering, etc. So we put the service on vacation. We began to accrue equipment rental charges. We were not told that contract time did not accrue but it did not.

Payment hadn't been taken out and I had to call to set it up. She fixed the issue right away.

No signal, on the phone for 2 hours, 3 times. Still no signal to house. Trying to get fixed but no one calling to schedule visit. Very dissatisfied. A lots of big promises but not a reliable product or service.

Internet help for password. Excellent with the help that I was asking for with one of your workers. I have been very happy with my experiences with dish!

Modem has to be restarted often. Service is intermittent (on/off) at times. Customer service - no real desire to solve problems if their computer says everything is fine then they believe everything is working properly. Had broken modem replaced - prior to replacement the signal would reach to the edges of my property, and now it only reaches a few feet from my house. I live on 5 acres.

Called to order HughesNet reluctantly. Told them at purchase that it needed to be on a pole because we just got a new roof. Then when they called to confirm installation we told them again that it would need to go in a pole. When the tech showed up he was not informed that it needed to go on a pole so they had to reschedule because it had be checked before digging. First impression was incompetence so I started looking at reviews (which I should have done first) and quickly called to cancel my service before being locked into 2 years of expensive misery.

The customer service people at Hughes net, were very polite and helpful in getting my internet troubles straightened out. I would highly recommend Hughes net to all my family and friends.

I purchased this satellite system almost a month ago. Scheduled to have installed on a day I had to take off work, tech never arrived or contacted me for install, I called tech night before installation and he said he wasn't coming because you never sent him the equipment I purchased... I call BS looking at Viasat today for service...

Although it did not solve my problem, the young man was very kind and helpful and professional. Thank you very much.

Entire experience from being lied to by the sales rep to poor customer service and team members NOT doing what they said they would was very disappointing. Would never recommend Hughes based on my experience and would actually suggest people avoid even tying your service.

I finally severed ties with my former internet provider, and was excited to get satellite internet. It was installed quickly and everything seemed good. Within 24 hours, the service had deteriorated significantly. The system was installed on a Wednesday afternoon. By Saturday, it was so intermittent as to be useless. By Sunday it was totally down. Called customer support. Sent the same team to investigate. Said that the system was good, but somehow had been deregistered at the HughesNet end. He had it registered again and declared all was well.

Reconnection. Agent Jesus ** was very helpful. He is a good agent that I would prefer to speak with every time.

I canceled my service in September and returned equipment as instructed. I asked to remove my credit card from your system and was told that had happened. In December my card (that I was told was taken out) was charged $109. I didn’t owe this. I called and was told equipment was received and I, in fact, did not owe this. Now it’s going to take me over 2 weeks to get my money back??! It’s CHRISTMAS! Maybe you can explain to my three children why I couldn’t finish shopping for their gifts! It didn’t take you two weeks to take my money! In my opinion, it’s credit card fraud! A card I own and requested to be removed wasn’t. Charges I didn’t owe were applied. I will never ever recommend anyone do business with you. I will also look into my legal options.

Internet not working. Could not make my full payment online; customer service helped to process the remaining balance to get internet up and running.

Change method of payment. This particular task was completed without problem. The internet service at times is very good, but at other times is slower than dial up. As soon as I have another option for internet service, I will change. I understand that I have a contract until July but If I can get something more reliable, I am willing to pay the penalty. My internet service is better than nothing at all but just barely. I doubt anyone will read this but I got it off my chest. When I hit the submit button, it told me my connections was lost. Imagine that.

The internet speed is extremely slow all of the time, not when all the data has been used. Netflix will not stream clearly or continuously. I have changed the resolution on the accounts to all settings. I cannot even access Facebook without a delay.

Unable to download shows from DIRECTV. Playstation 4 doesn’t work and they say it’s running at 33 whatever that means, it poor service. Not happy. Costing me over 50 a month, not to mention hours wasted on call in time waiting.

Jamie was very patient. While helping my fix losing access to sign into the WiFi. He even stayed on the phone while a attempted to change the WiFi password.

Trying to get a grasp on what was using my data. Representative helped to establish what was using the most data in a professional way.

Internet not good at all. I cannot stream movies. I cannot watch anything on my TVs. I am connected to the dish box and I am not able to watch my Netflix movies. They buffer all the time and the picture is very grainy.

Adjust modem. Courteous, knew what to do and was quick to the point and explained what was going on. Told me dish need a small adjustment - but roof too much ice and snow.

I was told that the upgrade would solve my inability to send out emails. It has not. The technician was unable to answer any questions on this and just told me to use Google etc instead of HughesNet for my emails. We don’t want to add another account and change my email everywhere.

Sometimes email messages take a long time to spool up. Everyone I have dealt with has been super nice! I just wish things would happen a little faster with my current Wi-Fi. Would recommend you guys to anyone, always enjoyable.

Worst company ever. After it being cancel 5 month ago they keep doing random charges on my account. Internet didn’t even work. It’s like they have it program to stop working certain hrs of the day. I would put no stars on this rating but I’m require to put 1. I’m so upset. Never again. I’m I changing accounts. Staying with Spectrum.

My service has not been pleasing, I just wish someone could come out and fix my problem. I need the wifi for school purposes and do not mind paying for my services used. I have called several times with the same complaint and they continue to try and direct me on what to do, which I do think is my job. I know very little about your box and the technology of fixing my own service. I was also directed on how to connect my Netflix and that is messed up now.

Our service has been slow for the last few years. Slower than we were sold. For the past 5-7 days we had no service. Our price was increased and our service and connection decreased. Our service was so slow we would have to use the internet connection in our vehicles to work at home. Upon calling to cancel the representative was less than helpful to close out our account. At this time we are not certain what has to happen to cancel our service without penalty.

Great service so far. Technician was great & informative. Service was in time & thorough. All of my questions were answered and all devices were loaded to ensure that they worked before he left. Yes... Already did recommend.

We live in Cynthiana, Kentucky. Account is under my husband name, Les **. We had HughesNet installed in May 2018. I did research on which service to install. I had 2 choices if I remember correct. Both did not have good reviews, but I chose HughesNet. We live in a rural area, we were told service would be slower than what we were use to. Which is correct. I called today to get a service tech here because outside wire is dangling and on my screen I keep getting 'Lost Internet'. I asked to speak to a supervisor because c/s rep informed me it has been 7 months and it isn't an installation problem. I have pictures of wire dangling. She said it would be $125.00 service call. I was irritated at charge she suggested and asked to speak to a supervisor. His name was Chris. Chris and c/s rep told me it would cost me $325.00 to get out of contract. I told them I would pay someone other than them to fix their problem and write reviews.

Loading a device via wifi, the HughesNet router does not recognize the router's password and does not communicate with my device. I called the HughesNet support center & spoke to a Clarissa **. She was a very pleasant Tech to talk to, very polite, very considerate & very patient. On top of that, Ms. ** was very knowledgeable of my issue & was able to go through the maze of troubleshooting which, in the end she helped me solved the problem. Thank you Ms. **.

Lost internet connection. The problem was resolved quickly. The person that helped me appeared to be familiar and knowledgeable about the problem and fixed it quickly.

Customer service was fine. However having been a customer using gen 4 equipment and paying $100/month (with modem charge) for 50 gigs/50 gigs bonus plan. I have no intention of upgrading to gen 5 for $40 more a month. Ok it's a little faster. Yes you are the only option for internet in my area. So you kind of got us where you want us. But $140 month for 50 gigs is ludicrous.

Michelle was wonderful in billing. The rest - worthless. The kid that came out did a not so good job. I had to call you about my bill because they never changed the billing address. It was blank and I called because I had not received a bill. Never was asked where I would like the modem. It is in a bad place in my home. He never finished his job but left because he had sent in that he was done and his boss called asking where he was. Not impressed. And why do I have to answer the same??? Every time I get transferred!!! Which is a lot. Wish I could get Michelle's direct line. She was great!! The billing was wrong. Again and why do you charge me more when my contract is due... You are punishing customers who have been with you for years!! Next time I will just quit and find someone else. Tired of arguing with your employees. When you ask for a supervisor they fight you and normally don't speak or understand English. Seriously!! Find more Michelles!!!

Change of Credit card information. The lady I talked with was extremely helpful. The automated system did not work but the customer service representative was able to get the information.

Internet down. The technician was on time, appropriate and professional. He solved the problem within the hour and even apologized that it took that long.

The guy would not listen to the problem I was saying we are having and was just wanting to sell us an upgrade. Kept saying we are out of data, yes we know that and that’s not why I’m calling. Our devices keep saying there are multiple IP address which is causing us to have a double nat type of connection which causes our devices to lag and disconnect from the modem. We only want a modem only and not the WiFi modem we were given from y’all. We are going to ViaSat after our contract is up with y’all if things don’t change.

Slow internet. We have buffering, it freezes, we have pixelating. I call, they say everything is good and do something there to make it better while you are on the phone with them. For $144 a month, very poor.

I just think that my internet service is **. I would not recommend this service to anyone. I was lied to several times. I was told that there would be no install fee. And there was. That I could try it for a month and cancel if I want. Called to cancel and was told that I was stuck for two years. Called in to get a special and got one and I need to call in every three months to redo it. Now I can not get it anymore. I have 20 gigs of data that run out in two wks when I told it would be unlimited when I first got the service. Had to get another service to cover the rest of the month. Which is half at what I am paying for your service. Your service is way too much for what you're getting. My last bill was eighty something and had to call to get some kind of special and that I might not get anymore. I will cancel my card if I have to pay eighty again for 20 gigs of data. I have to say that your customer service was good. But the rest is **.

The tech people are nice but the quality of product is not the same as I was use to with U-verse. Slow speed after you use 25 Mbp and it disappears fast. Price is high for this level of service.

Internet is always down. I pay 70 bucks for 10 gigs of data and have 50 gigs 12 am to 8 am and not happy about it. Will be looking at putting a local tower up on my farmland to get local internet for 69 a month for 100 gigs of data.

It only works 1/4 of the time. Can't seem to get y'all out to fix it. You can help great. Call Sara at **.

I was pleased with all aspects of Hughes Net (customer service, website, account portal, installing technician, hardware, etc) except one. The product could not provide enough bandwidth to meet my needs.

HughesNet has been absolutely terrible. I was paying around $75.00 a month for 10 gigs of data... gigs... you can't do anything at home with that amount of data, unless you just want to browse social media on your phone. I was stuck with a 2-year contract. I waited until the end of the contract to cancel my service because I didn't want to pay the outrageous cancellation fee. The customer service rep almost suckered me into thinking my service was canceled. I told him I was ending my contract and he told me he would add credit to my account. I kept asking him why he would add credit to my account if my contract was over? He gave me the run around until I FINALLY realized that my contract was over... but he was going to continue my service on a month to month basis after I SPECIFICALLY told him I did not want to continue service.

The associates were very friendly. While visiting with the first person, I was cut off and when I returned the call the new person continued with the conversation and they were very helpful in explaining the plan and getting us upgraded.

The modem replacement sent to me did not automatically download. I called Hughes, explained what happened and a service tech with excellent English said we could download it together (he would walk me through it). I followed his instructions and it worked! I'm happy about that. Thanks.

We moved from DSL to Hughesnet Gen 4. At the end of our contract we were ready to cancel and the representative talked us into upgrading to Gen 5. They promised faster speeds. After the upgrade, I spent countless stressful hours on the phone with representatives from other countries that could barely speak English. Always it was my device or too many devices. We have not been able to stream movies or Skype with our son who lives out of state.

I had Hughes internet for a year and a half. I moved and had to cancel so freely agreed to pay the exorbitant cancellation fee. When I canceled (over the phone) I was told I would be sent a "mail' kit to return their equipment. 2 weeks later and nothing to receive. I emailed them and called them to request the kit and they hadn't even updated my address. I was told on the phone I would receive a kit in 5 days via mail. There was no response to my email. I did this two more times and was told the same thing each time. 2 weeks before the deadline to return the equipment I emailed them and told them of the problem and I would assume if I did not receive the mail kit I could only assume they did not really care. Yesterday they charged my account $300+ dollars for the non-returned equipment. DO NOT DO BUSINESS WITH THESE LIARS AND THIEVES! I am now considering litigation as I have the documentation on record.

Very exspensive, half the time it works. I pay one hundred and ten a month and can only use the internet roughly half the time. And then some times a card game will work, but hey I can I message!! Will never have HughesNet again.

HughesNet has been a pain since being recommended by Dish network. Service has been inconsistent, poor and not worth what I'm paying. What they tell you on the phone charges will be to relocate the dish is one thing, the bill was over double when it was deducted on my credit card. It's no wonder you have to give you a credit card to do business. I understand now. The current problem is an internet connection put on my computer by Hughes that is "secured" and not available to ME. And I'm told "I don't need it anyway." I also have received three different answers as to what is the 2g and 5g ssids that used to appear on my computer. Now I have 2g only plus the "secured" connection I can't use. Fix the error or close my account so I can get service somewhere else.

We got the HughesNet and found out the hard way how horribly slow and inconsistent their service was. It was to too late, signed a 2 year contract so was going to suffer through the 2 years of horrible service, then had a house fire. We lost everything, they did come set up service to the motorhome we were living in, still sketchy service and now our only form of communication. Finally found a rental that came with a service provider, so HughesNet offered to move the service so that I can pay for two providers, or pay the $250 disconnect fee. They would not understand why I am frustrated, we have nothing and am having to replace important items and now I have to pay a huge disconnect fee. This is a heartless, greedy company that gets paid to matter what it does to their customers. I will never, ever again use HughesNet, this company needs to be reviewed by Better Business Bureau or someone for the business practice.

Called in because of no internet. Tech support was very poor, put on hold more than twice, then was sent another tech who couldn't help me, he wanted to send out a service tech on Dec 4th. Over a week away. So I got my Netgear book out and it told me to reset the modem. I did and I had internet, without any of Hughes Net help. Then it took 2 days to get Hughes Net to cancel the service tech, who kept calling leaving messages at all hours. Not happy with the Tech help I got at all!!!

Went online at 7:30a. It was fast fast fast, I went to church, came home, took a nap, got up and went online. Was slow slow slow...what's up? I have had this problem since I got HughesNet. Don't know what the problem is but you need to fix it or give me a refund and let me out of my contract so I can get a better service.

Upload speed. .5 to 1.5 meg seems quite slow. You have not fixed it. The technical department supposed to have called to let me know what could be done. No call has been made as of yet. If you want to keep me as a customer fix this. I can go back to DSL. It just as fast and a lot cheaper.

Poor Signal, Overpriced packages, no help making it right - We have had nothing but issues with our signal #1 and number two the amount of gigabytes we are “allowed” isn’t even enough for daily use. We upped our package and still ran over.

My system had been working the night before, but in the morning I was not able to contact my internet!! Your agent said that the system was working so he suggest I disconnect my router for thirty seconds?? When I did, and as I was reconnecting my power cable, I moved the phone jack and my system came back on!!! Quick fix!!!! Thanks.

Needed to change debit card payment info due to bank changed. Representative helpful but unable to complete change in card due to Flagstar. Card would not activate until Monday after Wells Fargo card was no longer effective.

When my service was installed he used another dish wiring and spliced into it and put your dish in. I have had 1 hurricane (Michael) and 2 tomatoes and it's still in the yard. (Lol) But my service is slow. I called and spoke to a tech agent, helped a lot, was happy with the service. Still concerned about the installation. Thank you.

Service person was not in a hurry. Stayed to answer all my questions. Now what about my $100 card. Tried filing it on line.

In January of this year I ordered DIRECTV and Hughes Network was supposed to be my internet service. The technician said he came, but nobody was home. Five people were sitting in the living room waiting for him. He lied. He never came. The second day he was supposed to come, he couldn't come because of the weather. I called AT&T that same and they were there within the hour.

You understood and immediately sent us a new box and our problem was solved. Your representative was kind and understanding. We are older people and are hearing impaired, so they talked slower and louder.

The service tech was prompt and very helpful. He did a very good job. His name was Patrick. I was called when the arrival time was changed. Patrick was friendly and answered all questions I had and told me to call if I had any problems.

Customer service is great. Only wish my computer would run faster. I have a brand new computer so I know that's not the problem.

When on line we do not get into the internet good enough to play our games. Seems so slow games do not load...

The worst I've ever had, slow and the service is the worst. I pay $80 a month for this. I wish I could cancel.

I received notification on phone. Bill wasn’t paid due to a card change, I’m upset that I don’t remember her name. She was terrible on the phone. A foreign person I could not understand, she talked way too fast, I asked her to slow down but she continued then she hung up on me.

When I first was ordering, the rep suggested a plan that was plenty for streaming movies, it is NOT. Our internet gets so slow halfway through the month we just don’t even try to watch movies. The amount of signal we get with our WiFi is not enough for our home phone to work, it works with WiFi and no one seems to care so we’re just stuck. I recommended it to my mom when we ordered ours and hers is the same way. I will not recommend Hughes Net to anyone.

Service went down on Tuesday 27th and was told it was because it was cloudy in Seattle WA. Never happen before and seems very strange. Must have been really bad storm because service did not get restored till Friday 30th. The lady that finally got me service going was very good and got my service back. I asked to talk to supervisor and was denied. Not good customer service. I would like a credit for all lost days of service.

I spoke with an honest representative. He told me the truth. I didn’t know we signed a contract. We never were told it was a contract for two years. I told him I wanted to cancel because our internet services is not why I expected... It is bad. I want to cancel my service.

Juan- **, was very helpful about the pricing concerns and was able to get my bill adjusted so I may afford my bill. Case number **. Thank you, Melodi.

I have not been happy with my service from day one! I have never been able to use my laptop at home due to the speed. We can not use the internet at all. When calling to cancel of course we can’t due to contract which is not right. So we pay for 2 years for nothing. I will not recommend Hughes Net to my worst enemy. Very disappointed!!??

Updated on 4/23/2019: The lady I spoke with was very polite and friendly to work with. She checked my system and helped me to do some tasks that were supposed to declutter my machine. Really didn't do much to help speed up my computer. I have not liked the speed of my computer since I started with HughesNet. Slowest speeds of any provider I have had since mid 1990's. Do you hear this a lot?

We have had Hughes Net for 2 months and we have not had a good experience. We are without internet more than we have it. Very slow even after paying $220 for a booster. Will definitely be changing companies soon.

When my internet went down I called and the lady was talking me thru process but to no avail. She told me I needed to pay for new modem new cables etc... I knew this was wrong... So I kept resetting it and fixed it myself. Called back and spoke to Jamie. He was the best. Great job.

After being a customer for over 10 years tried to upgrade online. It directed me to call. So I called and I was informed that the only way I could is to lock into another two year contract. It’s just not fair to any loyal good paying customer such as myself. I feel like it’s a total ripoff to any existing customer. I’ll make sure to pass the word around, get rid of Hughes Net and look for another service as I am doing right now. Thank you for nothing.

I’ve scheduled 4 appointments which has been canceled or rescheduled to have a technician to come to my home regarding the internet for my computer. This has been the worst experience I’ve ever had, then require the customer to paid 125.00 for a service I never received. Poor customer service, this would’ve happened with Comcast.

I recently had a modem break, and had to call for assistance. The rep was very polite, but informed me it would take 3 days for a replacement modem, and this was unacceptable. I requested next day service, but was told I would have to pay a 30.00 dollar UPS shipping fee, which was also unacceptable. I had to speak to a supervisor to get it authorized. Something like this should be standard procedure, and not require a supervisor, when a good customer needs assistance. I have no problems with the rep, as she was nice, and professional. The procedures just need to be changed. Thanks.

Internet was down. Very helpful and seemed they really wanted to get problem solved. After sending me a new modem still couldn't connect. They went through all steps to make sure I was up and running. After all was done they gave me a call hours later to make sure I was still up and running. Great customer service in my books.

They provide a Great service at a very competitive price. We have a summer home and they allow us to suspend the service for up to six months in the off season. It was a very simple, no nonsense process to get that done.

Where we live we are limited with internet service. I kept seeing commercials about HughesNet. I thought I would try it. At first the service was good then they tried hiking my bill up. I would call and they would act like they were doing me a favor. Then I called 4 times to let them know I had a new cc to be put on file but they outsource so wherever I got kept saying my new cc was saved then I would get noticed payment failed so for right now if I were offered a different internet company I would probably switch.

Internet was down due to bad weather. Had a discussion with Hughes and they were polite and helpful. I Thank you.

My billing questions was answered quickly and issue was resolved. She was courteous and professional. My concerns was resolved and any outlying issues was fixed.

So far our services have been nothing short of perfect and any associate that has helped us have been fantastic. I was apprehensive about satellite internet but HughesNet has made this a great and easy experience!

Misunderstanding concerning Hughes Network monthly bill. Had the situation resolved and then miscommunication led to a disagreement and not happy resolution with customer... Customer opted out of contract.

He was pleasant and patient and look at many different things to help the situation. Hughes Net is excruciatingly slow - but so far all offered out here - is that 20 words. Your technician was fine but I'd switch from HN in a heartbeat.

A young guy working in Texas pointed out the problem for me. I was not aware that the internet cable fell out of the router. He was very polite and patient and helpful! I only regret not getting his name. Excellent experience.

I needed to change the card that my bill was paid with and customer service rep did an excellent job.

Excellent service with Hughes Internet! Very helpful staff and quick service when needed! I would recommend Hughes Internet to anyone interested in getting internet service!

Never got finished with my WiFi. Needs to call me back. My modem was reset to original. Can’t log in accept on 5g. Gave temp password to log in and my modem password wouldn’t let me use! Very upset at this have many calls to make. Called me last night after 11pm. Was to call back. Had to go to bed.

I cannot be more dissatisfied with my recent experience just trying to schedule a technician to move the internet dish from one building to another about 150 feet on my property. I repeated gave information to the phone representatives on two seperate occasions that would have made the move easy. ALL information I shared was ignored. The first call wasn’t even scheduled and the second yielded a repair technician instead of an installation technician was scheduled. Complete disregard of all information and instructions I had left with the phone person. The worst customer service I have received in years! I will do my best to advertise it as well I’m sorry to say!

I called to see how much time I have left on my contract because service isn’t good and I can get cheaper elsewhere.

My service has been down for 1 week 1 time and at other times, they never adjusted the bill. I never called them about it, and for the money it's not worth it. So when Spectrum get close to me I will be going to their company. Just try sending this. Came back. Told me to try again.

My call was answered quickly and the representative was eager to assist me. She helped me with my problem in a timely manner. She was friendly but, also very knowledgeable. It was a very pleasant experience.

Will probably be pulling the plug soon...nonsense over billing price! Got to call in every few months to have the price reduced to original price...just wanting people to forget so you can cash in.

The Dish Network internet provider, HughesNet, has unacceptable application responsiveness and log application latency taking on average from 6 seconds to a full minute. HughesNet cannot seriously expect anyone to function with these application responsiveness numbers. No complaints with HughesNet connectivity to the gateway. No complaints with HughesNet download speeds and upload speeds.

I struggled to understand what the young man was saying. He was knowledgeable but we had a communication issue. I think he answered my questions. He was courteous and respectful and sought to find a solution.

Often times our internet service is so slow or nothing at all. Very disappointing when we have to pay for a service that we are not getting.

It was simple. Just wanted to change payment because I received new credit card new number but could not do it online thru my account so I called in.

Someone was supposed to come to my home Thursday, he did not show. Not sure what is going on but need someone to solve removal of satellite receiver from roof.

The service is lousy. It’s always going down and have to restart the box. When I call in all I get is excuses why it’s so slow and intermittent. I will be taking my business elsewhere. I would not recommend Hughes Network to anyone.

I am very unhappy with my internet. It is very slow and runs out fast then I'm left with even slower internet.

The person helping me was really great, but I still am not happy with your speed or your service. And if I used all the GB in an hour what was wrong. I can tell you exactly what I was doing. I am upset with the whole thing period. For months I have been fighting with this. For the price I pay nearly $100 A MONTH I could have dial up much cheaper and even faster. Frustration!!!

We enjoy being able to use the internet for home, data doesn't seem to last long but speed is pretty good as long as we have data left. I wish for the price we had more so we could use Netflix etc!