Google Fiber Reviews

I had nothing but trouble. My neighbor had recommended the service so I decided to give them a try. Nothing but trouble from the onset. It started with a rep showing up unannounced and just drilling into the side of my home. I heard the drilling and went out to see what was going on. Was told he just does what he is asked to do and copped an attitude with me when I asked if he thought that maybe he should speak with the homeowner before drilling into their home? I called sales rep and advised of the issue.

I was double-charged last month. Today, I made the 4th call to get my money back. All 4 representatives have admitted that I was overcharged. The first two calls, I was told that a refund would be issued in 4-5 days. The third representative said she was escalating it, and I would be called within 24 hours; that was a week ago. Today's representative requested a supervisor, and we waited 47 minutes to be approved only for the supervisors office to have closed by the time he transferred the call. They have one last chance to give my money back.

I used to not have a problem with Google Fiber but over the past year, it has been AWFUL. I CONSISTENTLY take my phone off WiFi and just use my cellular data, even using my hotspot on my phone for my laptop!!! It's just been getting worse and worse. We have talked with Google Fiber about this and they sent us a new modem and router and that did absolutely nothing. When I try to run a speed test it just usually says "great!" or it says "error". I just did a test speed and it said 29 Mbps download / 22 Mbps upload. NOT GREAT when you're paying for "up to 1000 Mbps".... Forget trying to use WiFi if you're in the master bedroom or basement, we even have a mesh network, that we've changed a couple times to see if that was the issue- it wasn't. Whatever has happened with Google Fiber in the last year, needs to be addressed! I am so close to changing providers. I'm tired of paying $70 for spotty and unreliable WiFi.

Internet connection went out Thursday night. After calling customer service on Friday, then sent out a technician on Saturday morning. The tech couldn't fix the issue and said it was something outside the house cause all the equipment inside the house was working. Said another technician would come later that day to fix the issue. Waited from 10am until 6pm, wasted the whole day waiting for a technician that never showed up. Finally called them back after 6pm, irate that I've wasted the whole day waiting for someone that never showed up, they apologized profusely and said a technician would be out in 45 minutes.

Customer service is horrible. Since they switched companies and Google sold out.. It has become a terrible customer service that I would never recommend to anybody having to deal with if you think this is a good choice. I would try something else.. When my service goes out and halfway through the call we are not able to solve the problem. They just decide to say that I can weigh 24 to 72 hours before they will get back to me and figure out my service that’s pretty damn sad. Time to look for another company to get Wi-Fi and they used to have only Americans that were in your country that you would talk to now you end up with these foreigners, you can’t even understand half the time.

I was on a Google chat to fix my internet for over 30 minutes on Friday. The person did not know how to fix the problem, so he said he would send an new router and it would be here by Sunday. It is now Monday night and no new router. I again contact them tonight with the same results. I would wait several minutes for the person on chat to respond. I was geting upset as my time is valuable. Then he said he had several people on chat at the same time. He kept asking to repeat tasks I had already done. After 25 minutes tonight, he finally said there was something wrong with my account and he can't send me a new router and he will have to get engineering to work on it. I am looking for a new provider as their customer service does not know how to fix problems and waste my time.

They have an issue with their service not working with other servers. So if you have Crunchyroll, it will not work. Images from different streaming apps on your devices don't always show. If you're in the middle of a game, on it will disconnect you from the server at random. I changed the DNS. I troubleshooted the modem contacted them. It has something to do with the fact that they purely use IPv6 and do not use IPv4 at all. And there's no way to change it in the modem whatsoever.

Warning. Last year, I got promotion from Google Fiber: 250Mbp for 30$. I take it, they install it and provided 5G modem and a router to my 200 SqFt backyard office. And all was nice. But since that day by sitting at my computer set, I feel a headache and my face skin have heat or some itching feeling. First, I move my desk away from the modem, then from the router. No change. Then, I bought and hooked up my own router. Still the same like microwave burning feeling. Then the modem stay, but I relocate router in to the house and run 50 Feet line to my computer to avoid the WiFi traveling frequencies. Still the same.

Terrible customer service. We had a tree down our line and it has been 10 days and still no one has come out to fix our internet connection. They are really fast to set your internet up and take your money, but when something goes wrong, you are talking to bots in chats and nothing is done to fix faulty service.

My wife recently decided to switch from COCKS to Google Fiber for reasons of frequent outages, high cost, and poor customer service when calling in to speak with an agent. When I arrived at my house to inspect the install job, I was amazed to discover that the installers put the new equipment on top of my granite counter to display it as though their equipment was a piece of decorative figurines or fine china. To make matters worse, I went outside to discover they also had screwed a black cable running vertical up and down right into the middle of my light tan colored vinyl siding. Not only does it look atrocious, it also is a violation of my Golf course property CC&Rs. Our home is fairly new, and is the only home on the neighborhood with visible wires mounted to the outside of the house.