Google Fiber Reviews

I cannot contact google fiber from phone nor can I do it from my google fiber box (I used to be able to restart my service from the fiber box) and no internet connection. I tried restarting the main box 3 times now and if I try and change my channel I get a no service pop up for that channel, and when I try A different channel I get the same answer. Google fiber is going down hill. I had some employees tell me that a service tech can come to my house, fix the problem and give me credit, THE CREDIT PART IS A LIE! or a stupid answer from a untrained representative of the company.

I am very happy with my Google Fiber & WiFi! My instance of outage was not their fault, as the city repaved my street (very well done, thank you SA) and the trenching that Google did at the install was disturbed and had to be redone. I love Google's WiFi App - very useful! Also, the only other time that I had an issue of significant time, was when there was an update on their network. I called in as my network was down for about 5 hrs. They walked me through some tests and concluded that it had to be a network issue and in a few hours, it was back up. Unfortunately, operator error occurred (me), and I rewired the ethernet jacks in a pattern not recommended - gigaswitch and other wired ethernet peripheries before their wifi hub. They sent a technician to my house to verify speeds and check the system and all was well - problem solved!

I have reported to Google Fiber that my services speeds are significantly below the purchased standards for which I have paid. I have signed up for Fiber 1000 plan with "Up to 1000 Mbps upload & download speeds." My current download speed is 9.13Mbps and the upload 333.35Mbps. I notified Google Fiber customer service of this ongoing matter on 1 December 2019 via online chat. The response was a paltry sorry with absolutely no suggestions for resolving this matter.

This is just a consumer area that Google should've stayed out of. If I could read their mind(s) I'd wager that they wish they never got into this business.

Google Fiber went out at my residence. After 15 minutes of waiting I called customer service and they eventually restored the service. For my inconvenience and lack of the service I pay for, customer service offered to prorate my bill for the 15 minutes my service was out. Seriously? Keep your chump change. I'll just switch to Comcast, the lesser of two evils.

Friendly but not so helpful. I signed up for Google Fiber as soon as it became available in my neighborhood with an installation date set for September 13th. The tech showed up a little later than the 10 am scheduled time but it’s ok. It’s normal. After changing out the wall mounts to their fiber input, the tech stated that we didn’t have a strong enough light reading and we could not set up until someone came out to work outside on our line. He packed up the router and equipment and assured us that either he or someone else would contact us later that day to let us know they were on the way back to install our internet equipment. Well, that never happened.

So very frustrated!! Previous homeowner had Google Fiber. We don’t use it. So we have a relatively low wire from our house, through our yard, that we want them to remove & we will remove their box from the brick on our house. However, Mandy, the Google Fiber supervisor that I spoke with, said they don't remove anything. Anyone have ideas on how to make Google Fiber behave or how to get the wire removed from the phone pole so we can disconnect the box at our house? Boy, this shows me that we will NEVER NEVER NEVER subscribe to their services. So how do we get that low-hanging wire removed???

I canceled my service with Google Fiber on Aug 3, 2019. I have a credit balance of $107.84. I have been told many different stories by GF c/s, one being my money would be back in my account between Aug 13-20, 2019. Now I am being told that it will be "around" Sept 15, 2019. They said there is nothing they can do about it, that it has to go through their system, and no way to expedite it. Six weeks to get your money back. Wow. They are the only company I know of that takes that long to get your money back. Worst of all, when I called in to talk to them about this, they acted like I was the problem. They acted like, why was I upset. The whole thing is a very, very bad experience, and I still haven't gotten my money back.

What happen to Customer Service? Because of the Google Fiber Zona Rosa Store’s error, it has caused me hours of my time, lots of frustration and raised my bill! 6/1/19. On June 1st my son went to the Google Fiber Store at Zona Rosa to exchange my remote that wasn’t working. After waiting a long time because the store was really busy, my son called to say he had just finished at the Google Store and was heading to his next stop. Shortly after that I received an email stating my Google Fiber TV and internet had been cancelled. I called my son to see if he knew what was going on. He stated the store was really busy and he bet the employee forgot to close out my account screen. So, I immediately called Google Fiber to find out what was going on.

Google Fiber installed fiber for my neighbor and ran the line straight through my lawn and about 40 ft and then over to his house. My property was left looking like **. I have a golf course green looking lawn. Called customer service to her someone go full ** on my telling me that the Government said they could do that. That's right Google. I recorded your stupidity!

Nearly two years with fiber, speed was generally decent with slow breakouts, but I moved to a city without fiber. My issue with them is the billing system, it is a right joke. How is it ok to charge past your cancellation date? If this company is suppose to be so tech shouldn't they have this sorted out? The company has a billing cycle that restarts on the 1st but the customer is the 13th.... How does that make sense? I turned in my equipment on the 3rd, so only used about half my billed month, yet they continued to charge me for the next full month. Now it will take a month PLUS a week processing time until I can get reimbursed. This is not ok for a business to conduct themself.

They double booked my payment and then said, "Sorry we can’t issue a refund!" They said, "It will take so long to get a refund. Your next bill will be due so you might as well pay your next bill with the $319 we double booked." They took $638 from my bank account which was double what I owed. I’ve filed complaints with the Attorney General of CA, the Better Business Bureau of CA and Ripoff Report. I am also going to contact the KS Governor’s office. When they refused to refund my money I said, "Okay I’ll just cancel everything" and they said “It will still take you forever to get your money back”. Thugs and nothing more!

We have subscribed to Google in Overland Park, KS since it became available about two years ago. Several friends had Google and said they were satisfied. We have had several occasions when the TVs were inoperable due to some problem with Google. We still could get Netflix and play BluRays, but no commercial channels and thus no news.

We sold our house the middle of March 2018...therefore we turned in our equipment and canceled our service. Got an email at my work today, April 11 2019 a year later, telling me they are going to charge us $300 because they can't find the equipment I turned in and if I don't bring my receipt from last year that's exactly what they will do... Are you kidding me!!! Because they can’t find my return it’s now my fault. WHY WOULD I LEAVE MY EQUIPMENT AT MY OLD HOUSE AND IN MY NAME? I was told to look for the receipt and call tomorrow...UNBELIEVABLE! I feel bad because the representative Allen was very sweet and sympathetic and I know he’s just doing what they expect of him but this is outrageous!!!

This is the rudest group of people I have had to deal with when trying to get help. Their billing is outrageous. I haven't even been here a month and the bill is totally wrong. After two very bad customer service experiences. With rude. Degrading. Condescending reps. I told the "Supervisor" I want to cancel. I understand. I will be charged for the present month in entirety. Even though I am a new customer and haven't been here a month. I put forward $36. And that disappeared. Stay away. Stay away. Stay away. If you have problems. There is a 50 percent chance you will be chewed out. Or degraded for reporting it.

My experience with Google Fiber has been a train wreck start to finish and left me with nothing but anger and resentment (and damaged property). Firstly, upon installation the technician drilled an extra hole in my wall and did absolutely nothing with it just left. I brought this up at the storefront location when picking up my box and was supposed to receive credit for the damage and never received anything. I forgot about it for a while due to being behind an entertainment stand until I was moving out of the property.

I went online to make a one time payment using a card not already saved on my profile. The payment was $170.00 that I authorized. Two seconds later another payment was processed with my authorization for $176.33. I called Google Fiber and they told they will not refund me for the unauthorized payment because it was an amount due on the account even though I DID NOT AUTHORIZE the payment. I asked for a supervisor and spoke with RYAN who refused his last name and said even though I didn’t authorize the $176.33 payment I billed for the next month in advance so therefore it was owed and refused to give me a refund. I asked for his manager and he said he is highest I can speak to but I can send a letter of complaint to corporate offices. How is it legal to pull an unauthorized payment out someone’s account? That can’t be legal.

It took Google over three months to fix the problem where my TV DVR would not record or even change channels some days as well my internet was hitting 25 Mbps instead of the 1,000 Mbps I was paying for. They never called me back at all. I would call at least twice a week and when they said they would try to do something even sending someone out. They never called me back even when they were setting some appointments. I did all the unplugging that the Google handbook tells the reps to do. It didn’t work the first 3 times and it didn’t work the last two times. The internet also was slower and erratic. I want a complete refund for the entire time my Google was not working. I thought I was sure that Google didn’t want me as a customer so I have an appointment for Monday March 4, 2019 to hook up cable. I might or might not hook it up.

I bought Google Fiber service, but it was nowhere near that fast. At the entry point to the house, the fastest I ever saw was 450 mbps. The service guy said that was perfect, because 1000 Mbps means 500 uploading + 500 downloading. No it doesn’t! Then, performance completely degraded when transmitting wirelessly through the house. By the time the signal made it to the front room 55 feet away, I was getting 45 Mbps - on a good day! 45 < 1000. I bought three Google routers for $300 and got that speed all the way up to 120, which is slower than I was getting from Time Warner/Spectrum. False advertising. On Fridays, though, my TV just buffers. I have spent hours with their service reps and this is the best they can do.

Service went down during a storm and still waiting 9 days later for service to be restored. Have called several times and gotten no actual information except that it should be working soon but representatives were clueless about the actual work and any timeframes and were fairly unpleasant when pushed to find out when something might happen. We were told we were welcome to find service elsewhere by one agent.

Google Fiber is terrible. Constant outages and poor service. They want $170.00 per month for this absolute trash. They call and text me daily to remind about a payment, but when you call about problems they are never resolved.

Signed up for gig speeds November 3rd. Noticed Xboxes were really slow on upstream/downstream and ping (1100 Ms). Called customer service for assistance with port forwarding. They acknowledged I need port forwarding and then told me they can't do that for residential customers. *That final phrase was a harbinger of future facts/deflection of service.*

Just not a good value at $150/month for internet & TV, with no extra or specialty channels. The customer service is polite but they have little authority to correct anything & there is rarely any follow up by Google.

I had both the free 5 mbps and the 1 gbps versions. The 1 gbps version is not really a 1 gbps as it's up to and rarely will you be connected to a server that will do that speed. Since I didn't see the benefit I went to the free version. It quickly became obvious that laggy connections were common, so I went back to the 1 gbps and noticed the same. The free is not really 100% free since Google makes deals with cities, it's likely to be hidden in your utilities bill. In mine it's the telecom charge. I asked and finally they said it was Google Fiber, unoptional to pay it. Meaning that I am forced to pay for it. Customer service was great at first but went downhill, to the point where they had to get supervisory approval to send someone out to check my connection after having issues related to the router. I have to say I was excited about Google Fiber but quickly it became a disappointment.

When I first moved to an area where Google Fiber was, I was excited. I purchased the $50/100 mbps/sec. It was great at first. But in the past 6 months is has dropped off a LOT. Aside from the wifi router taking forever to connect to ANY and EVERY device, the connection itself would say it was full bars, but the actual performance was more like one bar. I'm a gamer, so this was a huge disappointment. If they can’t get it fixed soon, I will be changing service to a different provider.

11 month user. DO NOT BUY this product for 3 reasons: 1. Afternoon/Evening streaming and downloading is slower than 100 year old TURTLE. 2. Remote working not possible, data dumps have lasted 6 HOURS. Should have been couple of minutes. 3. Buffering still exists. For those who enjoy long naps or experience insomnia turn on the TV to see the following sleep assistance screen.

Honestly this is the fastest internet I've ever had at the cheapest price. The technician came in and was professional. He also cleaned up my cable that was hanging out of window that Spectrum wouldn't fix. To the reviews about the service area and the emails regarding their equipment. Those emails are sent out automatically from a computer so you don't get charged for the equipment. They aren't malicious, they could not send them and charge you later. Also, they cannot help the areas they don't cover yet. They are expanding but it takes a lot of time. I would recommend Google Fiber over anyone and I've had them all. This has been THE ONLY ONE TO DELIVER THE SPEED THEY PROMISE, and at the cheapest price available. I downloaded an entire game off steam in 3 minutes.

I moved from Raytown MO to Independence MO. And I honestly would have stayed to them but THEY ARE NOT AVAILABLE THERE. You would think I DID SOMETHING WRONG BY MOVING out of an area they don't cover. I get these ominous emails reminding me if I don't return their equipment I will be billed. I get that but I still have two weeks. I am not close to late. We returned it today despite that because they seem too unprofessional to even challenge mildly by keeping it longer. They were okay but nothing to be that arrogant about. Plus this lady on the phone said they plan on billing us another month than refunding it... What? They really are the definition of squirrelly. Can't believe I am suggesting this but stick with AT&T.

Google Fiber is the worst when it comes to customer service, billing and internet services. Every day a few times a day the storage box blackouts out and TV and internet goes down. Way too many issues to say here but the main one is that they will go in your account and charge a card that is not set up as primary or backup. They will tell that they do not change it but they do. I took screenshots before and after that showed a particular card not set as primary or backup but then charged $180 on the next billing and all of a sudden it showed it as "primary."

I work from home often as the director of a nonprofit and depend on reliable Internet experience. I came home yesterday to discover our internet was not working. We tried all of the quick fixes and we were informed the soonest a tech could come was in one week. However, they suggested I call the next morning to see if there were cancellations. I called in the morning - everything was backed up and the customer service person told me to continue to call. I continued to call and then was told to stop inquiring. You only receive one opportunity to try and receive a cancelled time slot. There is no queue to cue your request is handled when received.

Turned in my equipment and canceled service prior to billing and was still billed for the next month. Told by supervisors no way to refund until after the next month's billing cycle begins. Be careful, they require a card on file for automatic billing.

My apartment complex provides the basic service included with rent. I just moved here and immediately called Google Fiber to set up the service. I made it clear to the woman setting up the account that I just wanted the service that the apartment provides at this time, if need be I would upgrade later. They still require a credit card on file, which I found odd, but figured hey maybe it's for verification of person/address?

To say it nicely, Google Fiber is possibly the biggest joke of a company I have ever dealt with. 2 weeks before moving in we were told our new apartment was google fiber ready, our tech just needed to finalize it. When our tech came out we were told that he wasn't able to complete the job because the wires were ripped out by the previous owners and it would take an engineer. We were told an engineer would reach out in the next 24 hours to schedule a time... Well an entire week goes by, and at this point we have called everyday. FINALLY, someone schedules an appointment for the following day at 10:40a. Due to both of us working, my mother had to miss work to meet the person there. Well guess who never showed up. GOOGLE FIBER. We didn't even receive a phone call.

My boyfriend has been waiting 2 weeks for Google Fiber to be installed. The wires and everything else are all set up. He was supposed to have it today and the technician called out due to an emergency 10 minutes before they were supposed to be set it up. We are supposed to be moving into the new house within 2 weeks and wanted everything set up. He's not happy right now and has to wait longer, but will most likely wind up canceling. Just because it's Father's Day doesn't mean you can't find someone to come out. I'm also not happy and this is very poor customer service. I understand things happen, but this is why you find a backup. This shouldn't happen to anyone especially when they've been waiting this long and at the last minute.

The service is not good at all. Very intermittent and slow. Customer service is the worst. I was charged after my account was canceled and still haven't received a refund. I have contacted Google Fiber 3 times and always given a different answer and no refund yet! The customer service rep I contacted today was rude and condescending and basically told me I just had to wait! I am sure what you are doing is illegal, and very offensive. You cannot just take your customer's money, without authorization, and give it back whenever you want to, just because you are Google. Stop taking advantage of people with your poor service, bad customer service, and shady billing practices.

I wish I had read the reviews before switching companies. My speeds are much slower than Spectrum. My ethernet service worked about a month then stopped. I called in to report problem. Cust service rep on phone had me on a ladder checking my box. I'm a 63 years old female that was not happy and told the rep that then he scheduled someone to come to the house. Very rude tech came to my house and I asked him to leave. Supervisor came. He was very nice and fixed the problem but it only stayed fixed for 2 days. Called cust service today because even the WiFi keeps cutting off and was told that my speeds are slow because the box is in my laundry room and not near my laptop. I still can't use ethernet. I am going to another company. This has been horrible. I'm not an IT tech and don't plan to be.

We love our Google Fiber service! It has been very reliable and fast for us. We have both wi-fi and ethernet connections through our router, and both work very well. Our security company loves that we have Google Fiber as our ISP, as their software and security cameras work excellently with the system. 5 Stars! :-)

I used to be on Spectrum 50Mbps before and then switched to Google Fiber because it was a cheaper option than Spectrum for their internet only package. From day 1 after switching over, I realized that the speeds didn't match up at with the 100Mbps I was paying for. Speed tests all came within range 93Mbps but when downloading or streaming actual content, it was probably closer to 25Mbps from my experience. I am in IT and I work in networking so I gathered all my data before reaching out to their horrible customer service to complain. One tech even asked me how old my computer was. Like really? Anyway back to the story. There is a 3 Gb file I download for editing every month which used to take me about 3 minutes with my Spectrum connection. Now with a 100Mbps connection, this takes about 11 minutes. My connection is simple. Google Fiber => Ethernet cable=>Computer (I tried it with 3 ). 1 PC and 2 Macs. Same result.

Lies!!! I contacted you Google Fiber customer service today and I must say that they have by far some of the rudest representatives and “customer service managers” in their line of business! I was continuously interrupted in addition to being addressed in an aggressive manner! I signed up for service and made a deposit about 4 years ago only to have the service installed this past year prior to being forced to relocate after 6 months of service and now being told I owe for construction because I didn’t keep the service for a year when my neighbors directly across from me have had the service since they moved in 2 years ago. I will most definitely refrain from ever doing business with this company again as well as spread the word! #dissatisfiedcustomer #googlefiber.

Google Fiber ordering and installation process. 12/29/17 - I contacted Google Fiber to request installation. 12/29/17 - I received a "thank you" for signing up for... 12/29/17 - I received a PIN for my upcoming account. 1/9/18 - I received an email asking that I log on to the Google Fiber web page and request an installation time. 1/11/18 - I requested 1/16/18, 2:20 pm installation time (outside crew already ran a fiber to my house). 1/15/18 - I received an email reminder of my scheduled installation (next day).

I understand Google Fiber is new to San Antonio...but I don't see why I have to keep hounding and waiting to get service?! I signed up late November. Weeks went by and they never called to schedule an installation appointment. Why do you start advertising, if you are not ready to provide service? I called mid-December to see what's going on. They said there was a network interface problem in my area that was now resolved. I never received a courtesy call from them. I waited another month for installation. They never called to confirm my appointment for today's installation. Again, I had to call them the day before.

Google Fiber needs to extend coverage to the entire city but I don't know when that will happen as I heard they lost their grant funding. I'm not sure how much longer we'll have Google Fiber now. And they could lower their prices on cable. WiFi is GREAT!

Google Fiber is extremely high! I pay $180.00 a month and only get a few regular channels and one movie channel. Plus they have problems. Your TV will not work for 45mins - 60mins and you may not get credit for that unless you call. My service went out a few weeks ago because someone in my area TV went out. I do not like Google Fiber and would not recommend anyone to get it. Also depending on your area you get free Google Fiber. They only have 3 plans to choose from. I was paying $223.00 a month for all regular channels and one movie channel plus internet. I am definitely switching.

Even if you pay for the 1000 Mbps down it's still ** at best. It'll constantly buffer even if it's just you on the internet. The customer service is absolutely horrible. They don't help and act like it's not their problem. I've never been so dissatisfied with an ISP in my life.

Google wasted 20+ man hours, 5+ hours of my time, dug up my yard and just took everything back since customer service wouldn't try at all to remedy the internet not getting close to what was paid for. Lengthy disorganized process that's not worth it. They left me a notice on my door that fiber was now available and I live half a block from the Nashville fiber up. Yet they didn't come to actually lay the line from the street to my house until 2 months later. They dig up a good chunk of my yard, just put hay over it, and woke me up by drilling into my house.

Google service has been poor. Very poor reception. Was told it was a satellite issue too far from the sun. They've taken away channels - put them into another tier to have to pay additional for. Up'd our service fee $20 more a month. TV very pixelated. Internet weaker and weaker. Dissatisfied overall. Won't recommend.

I cancelled my account on 10/1/17 and returned my equipment 10/6/17. On 10/13/17 I was charged $167. I called and was told I needed to wait 30 days for a refund? They fraudulently took my money and is making me wait to get it back. Horrible! Last person I spoke to was Shaun in Boise ID.

Absolutely the worst customer service I have experienced. After signing a lease on an apartment in Austin because they had Google Fiber available, we quickly discovered they did not have service and each car was met with ineptness and attitude. They continue to promise service and three months later, a technician came and said, "oh it was simply not plugged in" and I closet. They had promised credit on my account and then when trying to apply it, they said they could not and would not do it. Do not use this service, they are the most unprofessional group of people I've ever worked with.

Excellent service. No contracts. Lowest prices by far. Very highly recommended. No nonsense, no junk mail or email from the company. Great reception everywhere.

I called on July 6th and set up installation for July 15th. My 80 year old father was moving and needed phone and tv service and unfortunately we were told the apartment was only set up for Google Fiber. July 15th came and the tech said he could not do anything because it had not been wired yet. So I had to call another guy who luckily was able to come out the next morning. He then did what was needed and said now we needed to call back and schedule installation once again. I called and spoke to a supervisor to explain what we have been through already and spoke with Brandon in Austin... not sure he told me his correct name. He said he could not help us at this time... I would need to wait and call back on Monday. He said then we would have to wait until at least Wednesday and that would be the earliest appointment because it's 1st come 1st serve appointments.

There have been a few times when I lacked a good strong signal and the call dropped. But everything else has been stellar! Great, reliable service. I've come to trust Google Fiber for my cellular service.

I called in for an explanation on my services in which I spoke with Josiah in Boise. Josiah was very rude and seemed to be irritated from the amount of calls he has taken today. I informed Josiah's supervisor of his actions in which he tried to justify his behavior. I quickly informed Alex the supervisor that I too have worked in a call center and how Josiah should have responded to a paying customer. Alex then said he will turn this into a coaching opportunity. Needless to say Alex showed no empathy towards Josiah's behavior and treated me as if his behavior was valid. I will be taking my business elsewhere.

I went to Google Fiber store to get account set up. After a hour at the store and having multiple personnel trying to get me signed up, manager stated it would be handled as we were sent out and could try to sign in the following day. It has now been 10 days later, numerous phone calls and store visits and still do not have internet service or account started. Each customer service person at Google Fiber assures me their IT team is working on the problem and will advise me of the status and when it is fixed. I have not received a phone yet from Google Fiber advising me of the status of the problem or when that magical day will come when I will have internet service.

My apartments recently signed on with Fiber and all we had to do was pay 10 dollars and were promised free service for 10 years. Sounds great right? Actually I was shocked because at first it was great and I couldn't believe it. I work from home for a bank and am required to plug my phone into one Ethernet jack and my computer into another. No problem for about a year. It makes the rent at my apt totally more attractive considering it comes with internet. The problem is when you move. I called them to tell them I was moving and If never would have everything would be fine. I took my network box over to the new apartment (same complex and literally right next door) and everything worked great for about 3 days.

I purchased Google Fiber because it offered a distinct advantage over traditional cable companies: it's ability to stream content to wireless devices. I've never been able to reliably stream content to my iPad of iPhone. The lag and even complete failure to play is unwatchable. Don't waste your money.

I ordered Google Fiber and TV in Oct 2016. The service was installed but never worked properly. There were lots of issues with videos pausing, especially through the Netfix and YouTube apps. I called several times and spent time troubleshooting with your techs (30 minutes here, 30 minutes there). This went on for a couple of months. I was patient and tried to give Google a chance. Eventually, one tech suggested I take the wall jack back to your store (30 minutes there, 30 minutes back) and switch it out.

Spotty service / bad customer support. I decided to use Google Fiber when I moved to my new condo; as they were the preferred provider in this building. My woes started with the installation. They kept telling me I didn’t have service when the building was wired for Google fiber. I was told by the technician that finally came out that the way they set it up, I could hardwire from any jack in the house. I later discovered this was not so, but due to my busy schedule I did not make this an issue at the time. The service from that point has regularly frozen and disconnected, with a few aggravating modem resets in between. When it came time to pay the bill because my bank account information had been stolen I decided to go into the office to make payment. Their offices do not allow for manual, otc, or in person payments. The only payment method from what I was told is through the website.

I started my service with Google Fiber on Jan 4th 2017. I signed up for 100 mbps. The speed never got above 40 mbps. The service technician said my computer must be old, my computer is only 2 years old. I had better service with Comcast Infinity. Google made several excuses why the speed was super slow. I don't know how they can legally get away with advertising something they can't deliver.

I recently had my Google Fiber Service at home in Morrisville, NC. While the fiber team lay down optical-fiber cable through my front yard, they cut the underground power cables to the lawn decoration lights. I informed about the issue to the Google Fiber Customer care. They are not ready to fix it back. Moreover their customer service representative are very irritating people. They don't know how to speak to a customer. They think that they are kings and customers are kind of third rated people.

The guy was one hour late because of the prior installation. Once he did get here though he went right to work and the internet was up and running within 15 minutes. My charter internet was a lot faster but it is pretty quick. No complaints about it this far. I don't know what else to really say outside of that. As reliable as the rest of them. It depends on the day I guess. Normally it slows up around holidays. I’m thinking because more people are home and using at same time.

Everyone was very helpful and friendly whenever I dealt with them. I contacted about billing and service related questions with little wait time and great a service. The window for arrival could have been a little shorts but other than that the technician was efficient, friendly, knowledgeable, and courteous. I had used a previous service provider in the past and this was by far a quicker speed and more reliable than my previous provider. I also had better experienced with the employees who I interacted with. During my entire time being a subscriber I never once had an issue with my service being interrupted which makes this very reliable brand in my opinion.

I haven't had a trouble with their customer service yet but there are always those rude people who work for customer service you can't ever avoid. It is nice though, I've only had nice people so far. It was quick and easy and it took no time at all. It was so easy my dog, whom runs into walls, could probably set it up with little trouble. haha. It was easy unlike other companies. It is super fast, almost as fast as sonic the hedgehog but sonic is still faster. It rarely lags and if it does it's usually due to something else affecting it. It is quite reliable but of course there are outside forces that no one can control. Like storms. It sucks when the internet goes out cause it usually means I lost all of my data since my last save point on the game I'm playing.

The customer service is always on point. If I have a problem, they usually solve it right away and they have patience to deal with my problem even if it takes a bit longer than usual. And when they finish fixing my problem they usually make sure I am set up good or ask me if I need anything else. The installation was so easy even a 5th grader could do it. It is so much easy installing you can do it yourself. The installation is much more easier and is quicker than your usual internet providers, plus the installation is free compared to other internet providers who charge you like 40-50 just to install it.

They are very helpful and kind. They do all they can to help get you great service and at a good price which I really like because I love being on the net and quality service is important to me. They were very fast and reliable to me and my family. They offer great speed and I really like that about them because I want fast coverage so I can get things done in a timely matter and still have time for myself and my family. It's very reliable which I really like because if it wasn't I would go somewhere else. That's probably the most important thing they could do is have that.

I've never used the customer service support but I do know that this is a great service. Many of my friends have used it so I've decided to go ahead and use it and it's really great. For installation it was very specific but it was a breeze. It did take a while but it was very great once it was installed. The internet service is great and it can be used by many people. The speed is very well. Many people can access the Internet unlike other internet services that is really slow. I love google anyways so to have their internet service was a must. It is very reliable. The speed has been amazing. The speed is beyond my standards. I love it. It also does wonders when trying to get stuff done fast.

They are a great service. Every once in a while I get a representative that is not at all helpful. Most of the time they are very helpful, very kind, sweet. The gentlemen was very respectful. Even asked if he should wear booties on his shoes, made sure everything was working before he left and made it seem more like a friend was at my house than a stranger. It took less than 2 hours. I was very surprised and thrilled that it was so quick. He even called me to let me know when he was on the way. So far, even with the crazy weather, I have never had any outages, shorts or anything go wrong to cause me not to have cable.

The customer service is absolutely outstanding. The competition is no match compared to the customer service provided. The people are always nice, happy to speak with you. They are and intelligent. The installation is fast, simple, it took a lot less than what I expected. The person was very nice and seemed to enjoy his job and to assist me. The speed is what I like most about this. I grew up with AOL and have had slow internet all my life and the difference is just amazing. I absolutely enjoy being on the internet. I can stream easily. This is always reliable. I can't think of anything worse than not having internet. Sorry my old internet service I was always having problem with my connection when it rained. I no longer have to suffer.

Quick and effective. Not a lot of stupid troubleshooting like with other companies and I appreciate that with two small little girls. It really helps to have the timely response and online email/chat as customer service options. The window of time kinda ducked and was inaccurate, but otherwise not too complex. Information provided was helpful, which is more than I can say for other companies! Much faster than FIOS and Verizon services, and noticeable faster than Comcast (XFINITY) was. Even via cable Internet that we had been VERY happy with until recently. Works when it should. Only needed to contact them 2x, one was an easy reset with no down time and the other was fixed within 2 hours. I have been pleasantly surprised.