AT&T Internet Reviews

I called up to change service from my deceased roommate's name to mine. In to the phone conversation 10 minutes thinking I would be quoted a special rate for my "new service", the little ** turned the service off completely and I asked why he did that and he hung up on me. I called back and a nice lady attempted to get her manager and tech support to turn it back on due to their associate's wrong decision, but was told it would be 2 days before service would be restored. I replied I was not playing their game and I would leave them, as well as dump the cell service I have on 3 phones. WHAT A ** OF A COMPANY TO DO BUSINESS WITH. I went with another tv/internet company (Zito) and saved $84/per month during the 6 month special and will save $44/month after 6 months by leaving ATT. Kissss my butttt ATT.

I got scammed out of 449 fee stating I’m a high risk. The service was on for a week. My mom paid the credit management fee and they told me her check bounced so they cut my service off. They’re saying since I’m the acct holder I have to pay the credit management fee plus they sent me a bill for six hundred fifty nine dollars. They scammed me the acct and at&t uverse is **. They’re ripping people. I paid all my bills on time. My ssi ** - I’m not paying no credit management fee. They’re taking advantage of me. I returned the equipment back to them at the po box 5014 carol stream il 60197 5014 a couple months ago. I’m being charged for a equipment I don’t have and services on for a week. I never ordered nothing of uverse.

I ordered internet service back in September 2014. Kept getting mail deals from them...$19.95 a month for a year. I signed up. First bill over $120.00. They send you the equipment in the mail with an invoice telling you the first bill will require $100 payment for their high tech equipment. They should advertise that on their mail adverts or commercials. Anyways I set it up and first day already having connection problems. Constantly getting an error message from their cheap outdated routers failing to connect to their server.

At&t internet is terrible. We were told when we signed up for it almost 4 years ago that the internet was highspeed and you could play video games and watch netflix without a problem. At first it started great. Then we moved to our new house 3 years ago and went to switch our service to our new house. I set up the appt and my husband waited all day at home for the tech to show up. I worked 2nd/3rd shift and by my lunch at 9:15 the tech still had not shown up. When I called At&t they said the tech knocked on the door and no one answered so he left. So I called my husband and he said he had not left the house all day. The idiot went to our old address...twice...and said we were no shows. Finally he got it right and showed up only to not have the equipment.

I get a machine which does not help. When I do get to talk with someone and they find out I want to cancel the u-verse because I can't afford it, they sent me back to the machine and it can't understand what I'm trying to do and it cuts me off. Hang up. I know they're going to charge me and I can't pay. Good credit is all I have and they will ruin that. This is not right.

I became a Uverse customer under duress, with several letters from AT&T stating that chances were if I didn't trade in my AT&T DSL for Uverse I'd have the chance of being without internet service... so I complied. I have had nothing but terrible service, my dial up years ago was better than Uverse. I am constantly being knocked offline, and lose my internet... at least 4 or 5 times a day. I play online games, and service is a constant failure. My browser won't load multiple images through google... I could go on and on about the lack of service.

AT&T cable is of no use. Forget it, not worth a penny a month. If you hold the channel button, up or down, it does not move at all. What a joke, my children ask me "what did you do back in your day?" I say "not deal with such poor serious for a lot less money."

My family and I have been loyal AT&T customers for years and we have had small issues here and there but never anything big until now. My U-verse installation was scheduled for January 17th from 1-3. Unfortunately due to a busy work schedule I unknowingly had to return to the office Saturday and work from 10 am to 6pm. At around 12 o'clock I received a call from an unknown 918 number and because I was busy at work, I could not and did not answer. No voicemail was left and because I could not have a lengthy conversation I text the number saying "Who's this?" And the response I received was nothing more than "Andrew".

I ordered Uverse for my home phone and internet on 1-9-15 and they came out on 1-16-15 to install. When the tech showed up he said the order had been wrote for my cell phone number, not home phone. He called in to Uverse and said it was cancelled and a new order put in for the home phone. Both number I've had for more than 10 years. So he proceeded to hook up internet and new date scheduled for home phone because of new order. After 3 hours he left and so did I.

I contacted U-verse for a new deal after my current contract expired. They offer me a $20 discount on my TV service but later denied this and instead said it was a $10 discount. The customer service representative from North Carolina was also very rude over the phone.

I switched from Comcast to ATT tv and internet because it was cheaper. I've had the service for almost 4 mos. and have had nothing but trouble with the on demand programming. When I am watching a network series on demand, it will suddenly go out with the message that programming is temporarily unavailable. When it comes back (which sometimes isn't until the next day), the episode I was watching is no longer available. For instance, I was watching EP2 and then going to watch EP3 afterward of Ascension on Syfy, it went out, and the next day only EP1 was available. EP 2 & 3 never became available again.

I opted to go with AT&T U-verse as my internet provider to enjoy the convenience of bundling my cell phone service and, as the sales rep promised, to lower my data plan thus lowering my cell bill. I agreed to a $35/mo. Internet plan but each month my bill is over $90. I called and the rep gave my several different explanations of what and why my bill was so high, none of which made sense. They claimed to be charging me installment fees for the tower, which was never explained to me, or given the option to use my own.

For the last 2 weeks, I have been told that they didn't receive my payment for November. I did what they asked and faxed my proof of payment and got a confirmation number which they say will take 2 weeks to investigate. I have asked to speak to a supervisor and have never got through to one. I have been a loyal customer for many years and have NEVER missed a payment.

I have been an AT&T (formally Bellsouth) customer for 30 something years. To make a long story short U-verse just became available in my subdivision and I can bundle Phone, Internet at 6mb but no TV. My next door neighbor bundled Phone, Internet 18mb and TV. So why am I be discriminated against and not allowed the same deal. Two of my neighbors have DSL 6.0 and I am only allowed 3.0. The Cable distance has nothing to do with this as I proved that to AT&T but still they would not budge. Now after placing my order for U-verse, AT&T has postponed the install date by three weeks, I’ve been waiting for 2 weeks now for a call back about this U-verse discrimination. Writing this will do no good because AT&T is a Monopoly Corporation and does not care about their customers. Unfortunately the only other alternative for Internet asset in my subdivision is the expensive satellite or wireless. The AT&T Monopoly wins every time!

I just moved and wanted to transfer my bundle service to my new home. Later, I was told that only the phone and Internet can be transferred. I was confused by that answer because my neighbors have all three. That’s when I began to investigate the knowledge AT&T. My complaint reach the Office of Consumer Appeals. I received a call from George ** who wanted to stress he was from the President’s office. That day he informed me I could transfer my entire pkg. If you think the representatives are crazy try this George ** . This nut took over and started working on my account. Told me he needs to create a new AT&T. That man turned a bad situation to pathetic. This man ended up disconnecting my wireless phone and Internet. That left me an entire day w/o service and I couldn't attend my online class. The next day they sent a tech out to restore my service. I found out I had the wrong modem and that tv service was available. The tech verified w/ tech support and they concurred at a very good range.

Do not even sign up for AT&T U-verse, and save your money and time. I canceled my account after 2 days since the internet would not even hit 500Kb/s. I could get a better connection with a dial up. And while I was signing up they assured me if I was not satisfied I could cancel and pay $0. Here I am two months later still dealing with bills and calls from AT&T to pay my account. I am now thinking about canceling my cell phone account with them just because of the U-verse experience. Thanks for nothing but headaches AT&T.

Have had nothing but issues since switching from DSL to Uverse. The router has less than 1/3 the range of DSL router, the wireless signal is unreliable fading in and out, completely lose signal at least once per day and the speed is less than touted. If you currently have a DSL line I recommend not to change to Uverse.

I signed up for At&t Uverse because it was one of the only internet/phone services available where I am. I honestly had no other options that would fit anything close to my budget. I signed up in October 2013, and the bundle I was on provided unlimited Uverse phone and basic (3mbps) internet. It was okay, given that I had previously been using wireless internet devices that were on a limited data prepaid plan. I did experience many outages, and the representatives were usually helpful in that regard. Now, when the installer originally came (and installed the equipment) he said to make sure and call when our bundle deal plan was up, and that they would give us whatever bundle plan they could to keep the costs low.

Frustrated that we have been AT&T landline and Internet service customers for 15+ years and DirecTV customers for over 10 years. I recently upgraded my cell phone, also through AT&T, and was told that soon DirecTV and AT&T would be bundled. I asked about pricing but they were still in the merging process. The representative told me to wait until that was done, and that there would be promotions for EXISTING customers offering them good deals to bundle.

Here is my issue with ATT. First, ATT replaced the service in my apartment complex and they became the exclusive provider in my area. I'm mentioning that, to explain that I couldn't switch my service to anybody else. ATT got me stuck with a very high price for a service that I don't need. I called ATT and they gave me an offer for internet that cost 50 dollars a month. The deal was like this: I'll be paying 45 dollars for internet and 5 dollars for TV. The sales rep said that I should get that so I can get free installation. She also explained that I can cancel the TV at anytime, but I figured that I wouldn't, since it only cost 5 dollars.

In the Spring of 2013, I dropped my Direct TV services and signed up with U-verse. That is because the sales rep with U-verse promised me a package which included my home land line, my internet services, and my TV services. The package that he quoted me was $118.00 with tax. He told me that with tax, my bill should come to about $127-$128 per month. It was a deal too good to refuse. For the first six months, his quote proved to be accurate and truthful. But after six months, my bill averaged $160-$175 per month. AT&T U-verse has failed to address this issue. I never signed up to pay this excessive amount.

After 7 years with Charter, I decided to give AT&T a try. I ordered Internet with an offer to try TV for 30 days. I cancelled the TV and returned the TV box, AT&T reconfirmed a monthly inclusive fee of $35 for internet service. HOWEVER, my July AT&T invoice for the amount of $192.52. I spoke with an AT&T rep who promised to correct the bill. However, My August bill was in the amount of $144.25. I then took an extended lunch break from work, phoned AT&T and spoke with a supervisor. He promised to make the needed corrections to my bill to reflect the promised monthly fee of $35. I then received a September bill for $96.26.

I have been with AT&T and UVERSE for over 18 years, and all they do is go up on the bad service, reception, outages. New Customers get cut rate deal, but old customers get the shaft. Beware if AT&T offers you a good deal on service, every year thereafter they go up. If at all possible do not use AT&T, because after 18 years your bill will sky rocket out of sight. I know, why am I still with them, I must be stupid. Yes, you heard me right.

I have been with AT&T Internet Basic service for about 5 years, introductory offer of $14.95 - no problem. Year after, rates jumped to $19.95; year later had me at $29.95, called and they lowered it to $23.00 for the last year. In November 2014 I received a bill for $28.00, so I called and spoke with someone who clearly couldn't speak English. She transferred me to the customer satisfaction department, spoke with a very nice lady named Lisa. She went ahead and thanked me for being a loyal customer and put me back on a promotion rate of $23.00 for another year. That's where the fun starts.

Just moved in three months ago. Have had nothing but problems. Had to replace main box three times and it is still not working properly. We lose TV signal at least once a day. Was finally told the problem was the main fiber optics into the the apartment, and they do not want to pay to fix it because they ran out of money for the year.

This is the worst company ever! I've waiting now for four days to have my servicer connected. Everyday they have scheduled someone to come out and install service and everyday they haven't shown up. As I write this on a Saturday and another no show the operator is giving me some excuse as to them not showing up and that they "deeply apologize for the inconvenience". No one knows what is going on over there and you never speak to the same person... They are good at putting notes under your account but they don't know how to read them and follow through with their commitments. I'm sure they expect me to wait another day for them to come out and install new service... considering that tomorrow is Sunday that means it would have to be on Monday and miss another day of work for most likely a no show number 6? Pathetic!!!

AT&T accts. in Connecticut have gone to Frontier. Neither company seems to be able to help with an inability to access my email & send & shuffle me back & forth multiple times to each other with VERY LONG waits on hold each time. No one can help...or is no one willing?? This went on for hours!!! I still can't get into my email...I think it has been hacked. AAaaaaggghhhhhh.

Called in October to have my billing date changed as I am on a fixed income. They said it would take a billing cycle for it to be effective. I received a bill that was due on December 17th - was not what I expected. Then I received two bills in January. I called them to find out that the person that was supposed to change the billing date used the wrong date. I now get two bills per month and am always late with the payment. As soon as I can, I am getting rid of Uverse. Sometimes you just get tired of arguing and they seem to think all seniors are daft. Sorry AT&T you suck to high heaven.

The thing I am most upset about with AT&T Uverse - and I get internet, cable, and home phone service from them - is the pricing. It isn't transparent, it seems it's always more than they claim. They tack on charges for every little thing. When I added internet service, the price for the service did not include "High Speed Internet Equipment Fee" of $7 per month... and the kicker is NO NEW EQUIPMENT WAS ADDED. They simply allowed me access to the data services already in my home because the Uverse equipment was already there. They charged me a big one-time fee to "hook up the internet service," the technician was in my home less than 10 minutes, then they charge me a monthly equipment fee. Just go with a more transparent, honest, up front pricing company. You will save yourself the anger and frustration of all this backdoor pricing and add-on fees.

Summary: In 2015, I'm unsure as to how a company can claim to provide a 'fiber optic' service where, admitted by their representatives, the only 'fiber' they have merely runs between their own proprietary routing/data centers. You read that right - per their own admission, they will not run fiber to your home... they'll run it to their nearest 'center,' and provide you with a DSL connection. This is, in no way shape or form, a fiber optic connection - the throughput of a fiber connection is around 1pb/s, or 1 million terabytes per second - you are transmitting data at the speed of light, mind you. The services offered by U-Verse in my neighborhood, in the center of a major metropolitan area, the second largest city in the United States, is maxed out at 12mp/s for "service level" connections, meaning there is 12mp/s service level 'speed' between the modem in my home to their first piece of routing hardware, which is likely in the same building or down the street. The actual speed is somewhere of around 1.1-3.0mb/s down, and around .75mb/s up - so, between 1/10th - 1/3rd of their advertised 'speeds.'

When first received internet service from AT&T, was happy with service, but as time went on had to call more and more and more about the internet being too slow or no pages loading at all. Now, as of January 2015, it's ridiculous slow. I hope they will change things - after all, 180.00 for phone and internet is a bit much in the first place.

You want to spend hours on the phone arguing as to why your bill increased 88% after the first month. Seriously, it's really bad!! The actual service is pretty good though; the RF remote rocks!

My brother passed away in September 2014. As executor of his estate, I sold his home in December 2014. I called AT&T U-Verse on January 5, 2015 to cancel his service and they asked for his password. When I explained again, I'm not the account holder - he is deceased - customer service asked the answer to his secret question! I explained again, I do not know the secret answer and the rep was belligerent and insisted that I guess 3 times! I was then told to go to AT&T store with copy of death certificate to cancel the service.

AT&T Uverse customer service is so extremely convoluted if they owe you money. They want the customer to give up so they lie, cheat, and steal to secure the trivial amount of money they owe you. If they ask for your phone number and say they will call you back within 48 hours, they never will. This happened to me 5 times when trying to get a refund for equipment that I returned. July 1st I returned the equipment and was told I would get a refund of 108.75 (99.99 plus tax).

Four months ago I went online to try and find an affordable bundle for my rental house (which my son lives in). The one I found was suppose to be for TV, Internet, Phone for $79/mo for 2 years which included 140 TV channels. He had two extra TV's because we rent out 2 bedrooms so it was an extra $8/TV ($16 extra) which would be $95 per month plus tax... approximately $120/mo. The bills began arriving ranging from $156 to $176. I spent several hours each month on the phone trying to get my bills down to where they should have been. One month a supervisor did drop it to $122 and then another to $101. But then it went right back up again.

Today we have all access to the internet. We should never be without access to anything at anytime. AT&T sucks. You can't pay anytime anywhere...you can't talk with someone anytime anywhere...and if you talk to someone anytime anywhere you are lucky if they speak English. I was born in this country and was never given the option to take classes to learn Chinese, French, Japanese or any other language while attending school in Alabama. I was always told if they don't speak English they are not American! That's direct from the school teachers in ALABAMA! Fix this or stop blaming people for their ignorance because the ignorance is from the idiots that teach school.

For U-verse service they send you a battery back device, which you are unable to plug directly to an electrical outlet. After 1 year the battery back has failed. AT&T has just informed me they cannot send me a cord without sending a tech out $99.00 charge! For an electrical cord that should have come with their equipment in the beginning.

I called to set up service on Tuesday December 23, 2014. I was told my installation date would be Wednesday December 31, with the holidays I expected the longer wait so that was fair enough. On Wednesday my modem was supposed to be delivered by UPS between 8-noon. Of course none comes around no modem, I'm a reasonable person so I say maybe he is running late so I continue waiting. Around 3:30 I said enough is enough and call AT&T to ask for the tracking number for the package. After a 4 minute wait for an agent I ask for the tracking number which she doesn't give me because she says they don't have that information. So I decide to do the next logical thing and call UPS but of course they can't track a package without the number. I called AT&T again and after about a 6 and a half minute hold, I get a guy, give him my information and ask go for the tracking number and guess what he gives it to me (I know shocker someone knows how to do his job) and the world is right again. Or so I thought. Of course I was wrong, I tracked the package it is in my city but won't be delivered because of an address error.

I stay away from ATT for my wireless because of their overpriced plans. When I was looking for Internet and TV, some demon possessed me and thought of checking out Uverse. I was promised lot of things by the store associate and ended up booking att. Six months down the line, I ended up disconnecting for multitude reasons. I'll try to explain them below.

My phone line started having static about 12/23/14 and AT&T said they would have a tech out by 1/4/15. Then the dial tone went out and because I have 10 children with disabilities they said they would classify it a medical emergency and have someone out on 12/26/14 between 8am and 6pm. They didn't show and sent a text to my cell at 7:38pm on the 26th saying they would be out on Monday 12/29/14. A newer tech showed up on 12/29/14 and spent 2 hours verifying what I had told him that the problem was with their lines and usually needed action at their main office. He left saying the line would be on and active in 2 hours. It wasn't, and after calling again they said they would have someone out this morning between 8am and noon.

I moved from one apartment complex to another six months ago, and canceled my cable and transferred to the new apartment. Took back equipment because I upgraded. I found out a few months ago they were still charging and automatically deducting money out of my checking account for old apartment. While still paying on my new apartment I was double paying. They owe me a credit of $336.75 and I have still not received the check. It is now December 30th. When I call them they said they issued a check on December 16th and I have been calling for the past few months. They said it takes a couple weeks. I feel they should have refunded the monies as soon as I called them since I had canceled the cable at the old apartment and since I am due the monies. Very unhappy. They are very rude and make it seem like it is my fault. I don't understand how they can get away with this.

The rep lied to us during the first 5 minutes of the conversation. We were locked into a contract that we wanted to cancel within the first 24 hours but they would not allow us to. I only wish I had found this website 2 months ago. I was told that my bill would be $87+ tax paid by direct draft on the 15th of each month. I have not gotten a bill for that amount yet. It keeps going up and when I call they come up with lies such as I upgraded the last time I spoke with them. I am outraged and am seeking some guidance from whom I can some help!!!! Desperately seeking justice. It cannot be legal for a company to fabricate charges with nothing to substantiate them. They would not send an itemized bill. HELP.....

AT&T internet service is getting slower and slower. Lately, the service doesn't allow a connection for several minutes. I am seeing the problem at work and at home (We did avoid the Uverse "upgrade" due to a repairman's honesty about how bad it is). Now though, the old service we have isn't any good. Time to ditch this phone and internet service!

I was happy with my service when I was able to upgrade to 12Mb from 6 was good enough for me and my family with all the devices in my house for 31.99, then all of the sudden I was having Internet issues and then a tech came and lowered my speed back to 6Mb and told me that's all I need and I was stressing the line, but the idiot didn’t know I build PCs for a living at home (self employed). Now it's 51.99 for less speed and I’m supposed to be happy with this slow snit. Can't wait for Google or anyone with faster speeds, I’ll leave their ass in a blink of an eye.

I have searched my address several times over the past couple of months and on the AT&T website it tells me Uverse is not available but DSL is. When I call the rep tells me that it is not. Less than a half a mile AT&T Internet is provided so no other providers will come out. What can I do about this?

We moved to a new housing area where AT&T U-verse wasn't available yet and decided to settle for their DSL until U-verse was available. They were successful in getting us to sign up for home phone as well. When U-verse finally came available we switched immediately due to lagging and intermittent DSL Internet. Knowing we didn't use the home phone, we decided to scrap that as well. Now, a mere 35 days later I am without Internet as I have had 4 different bills come in from AT&T. As a military member on a very fixed income, the mere fact that I decided to stay with AT&T instead of switching to another company implied that I would receive some sort of loyalty rates. Instead I have several different install charges with an old DSL bill and new U-verse bills coming in at the same time. I can only afford to pay AT&T once a month but am now stuck with $230 in bills just to get to a point where I can pay the $49 reconnect fee a month after getting new service. Biggest crock of cow dung ever. If this wasn't the best thing currently available, I would surely not be doing ANY business with these crooks.

On November 7th, 2014 I order Uverse services. On November 12th my services were suppose to be activated. I tried activating my service with the home installation kit that was sent to me. I called AT&T for help with the installation and still couldn't get my service to work. I would have to wait 5 days until they can send out a technician. Well on November 17th the tech came out and was still unsuccessful with installing my Internet service. The tech said my area was 3,000 feet short of where the Internet service reach so I'm not eligible for Uverse service. I already paid a $100 deposit, which I wanted credited back to my bank account that day. They didn't believe that I couldn't get service in my area so the tech had to get on the phone to explain the situation to them. They did NOT want to refund my deposit that day said it would take 30 days. Well it didn't take 30 days for them to debit my bank account so that was not going to happen.

AT&T says I owe them almost $400 for 1 week of service. I signed up with AT&T U-Verse as a recommended service by DirecTV, to assist me in my online MBA program. My service worked great for 1 week. After that week I had lost all online connections. I was dependent on the Internet to communicate with classmates and professors, as well as participate in discussions and submit assignments with deadlines. My regular schedule was 6:30am to 5:30 pm, and after losing connection to the internet, my time to deal with the issue was after work @ 5:30pm. Apparently AT&T U-Verse has NO customer service after 5:30pm. They have an automated system that takes you in circles, with NO options to speak to a live representative for assistance.

AT&T has to be the worst internet service that you can ever pay for. If I could give this review 0 stars I would. Half of the time the internet service kicks me off of my laptop or my Xbox. It takes up to 10 hours just to install an IOS update for my phone while it takes 30 minutes for my friends that have other internet service providers. I STRONGLY recommend that no one get this internet service. After calling AT&T they stated that they are taking out internet service in our area for DSL so we would have to upgrade to U-verse. AT&T is just scamming everyone into upgrading to U-verse.

I have complained about the echo noise that keeps getting louder every time I turn on this Internet. The at&t man fixed the phone jack. The at&t man claimed he fixed the internet 3 to 4 times. The man next door gets louder and louder each time I turn on my Internet. The man in 604 apt keeps heckling me and repeating everything I do on my Internet. Is he reading my mail. Is he looking at me working on my Internet. There is no privacy with this at&t Internet. I live in ** . He echo everything I write and heckle me. This is not a safe Internet with at&t since he claimed to have fixed it 3 or 4 times.

I was told my bill would be $102 a month, $20 less than my current provider. Sixty days after it's now $122. I thought I had everything settled before the 30-day policy to leave. Not so, added fees not discussed, raised the pricing after the 30 days. 60 days into AT&T and a cost of $180 if I cancel or change my agreement in anyway. Cannot even down grade the package I have without incurring $180 fee. Very disappointed in AT&T. Always thought of them as a reputable company. Sure have no concern for their customers.

The AT&T Uverse experience is out right infuriating. New 250 GB monthly bandwidth caps cripple users like myself who wish to cut TV cable and rely on internet services. I don't understand why I'm paying for 18 MBps service when I'm usually throttled to 1.5 MBps, maybe 5 MBps on a good day. I'm constantly bombarded with their 'limited time offers' for TV service that I have no interest in, but instead must suffer in my internet service. Streaming videos must constantly buffer, websites take forever to load, etc., etc. the plights go on.

I dealt with Comcast, Time Warner, Directv and Verizon in the past. I just bought a new home and figured I would give U verse a try. My bill was supposed to be around $160 monthly which was a little more than I was used to paying with other companies. I like Uverse but I don't think it's worth the money. Plus, the bill was inconsistent. Customer Service hours suck and when they are available, can be flat out rude. I was recently offered to switch to Directv to lower my bill. At&t recently bought them out. The bill is supposed to be cheaper.

I have experienced Xfinity, Comcast, and Charter. They are all better and cheaper than At&t Uverse. My previous service provider was Charter. I had Internet, phone, and cable (Basic plus, HD channels, 3 receivers, and DVR service) and it was about the same price as my service now with At&t (basic cable channels with one receiver and internet). I don't know what I'm paying for. I love to watch tv and because I got so annoyed with their overall setup, I purchased Netflix. The on-demand categories are placed in a way that just doesn't make sense. It's so frustrating waiting for each selection to load. They always have technical problems. The internet is expensive and slow. There is a $50 dollar restoration fee. $50 just to remotely restore your service, not to come out and physically reconnect but to literally take one second to turn your cable back on. If you have other options, my advice is to stay away from At&t.

I have been an AT&T uverse customer for about 3 months and the service is terrible. There are too many useless channels and the pricing is not what they quoted. So I ended up paying more than what was told to me. Also, it is not even close to Verizon service that my mother has. I wish I never signed up for the service and now I have a year contract with a ** company and terrible service. I wish I would have gone with Time Warner Cable. I guess you have to live and learn but I do suggest going with another service if there's one in your area.

I am completely unhappy with the horrible service provided by AT&T Uverse. You have to pay extra for HD service, but you cannot watch it on more than 2 televisions at once in your home! And if you are taping a program in HD, which they say in their commercials that you can tape for programs at once, it disconnects your other televisions that are viewing high Def TV at the same time. Plus, it constantly gives you error messages that the pause, rewinding, fast forward functions are currently unavailable! I had a better viewing experience with free over the air TV!!

My experience is somewhat different (at least so far) from many of the complaints I read on this site. I became very dissatisfied with the TV programming the Dish offered and thought perhaps switching to U Verse would be an improvement. A friend had actually warned me about her miserable experience with U Verse and hers was over billing problems much like the comments I read on this site.

We were sold a bill of good by an AT&T door-to-door salesman, about fiber optic cables, better picture, more channels, and more movie channels for a lot less money. Once it was said and done we save about 30 dollars a month for a one year contract, and after that we were told would need to strike another deal. We also had to give up our home phone in this deal. The service was terrible, picture quality was awful. All the movie channels weren't HD, if we wanted our regular channels in HD it added another 10 dollars per month. We hated the service, so we called AT&T to see if there was something we could do. They had no answers for us at all. They are well aware that they are providing an inferior product. We cancelled the service after 10 days and went back to WOW.

This is, by far, the worst company my husband and I have ever dealt with! The product is fine, but the billing and customer service will raise your blood pressure for sure! We joined because a couple of young girls came to our door selling the product and we liked what we heard. Our bundle package of phone, cable and internet was supposed to be $150.00 a month. We had the signed papers and everything. But, when we called them because the bill we received was for way more than that and explained that and the fact that our phone still wasn't working, they told us that was because we didn't have a bundle package for $150.00 and that we didn't get the phone service when we signed up (even though we have the signed paperwork that states $150.00 per month for phone, cable and internet). They said they would take care of it but didn't. The next bill was the same hassle. And the next. We always ended up just paying it because we didn't want to be without cable or internet.

Since I have been a customer with AT&T, my bill is never the same, even if I don't order a movie or anything else. Each month I spend an hour or more to get it corrected and the rep says all is well, and the next bill has 30 or 40 dollars more.. My present bill is supposed to be $111.00 as was last month, but it is over $137, at times I have listen to the excuses and paid the difference, knowing it was not right. Having recently recovered from a stroke I cannot stand the stress. This time I am only paying the $111, that I was promised. I pulled up my billing history, and only twice in close to four years has the bill been what was promised and quoted. I understand that there is a Class Action Law Suit, with AT&T padding customers’ cell phone bills with bogus charges. Well I am here to tell you, they are doing to the TV and Internet customers as well. This company needs to be investigated again, they are a crooked corporation.

I have had Internet, phone and TV service with AT&T for years. Ever since they have been my provider the picture freezes during programs. Sometimes it can happen several times during a show and last a couple of minutes each time. I just continued to put up with it. I have called many times and had the equipment switched out twice. One of the folks at technical support suggested that I simply reboot my system whenever this happens. WHY should I have to get up to reboot in the middle of a show constantly. They sent a technician and switched everything out again last week and the problem still continues. Now they are sending one again tomorrow. U VERSE, get it together. I realize that you are a giant corporation and losing me as a customer won’t affect your profit margin, but I am dropping all your services if you don’t get it right this time.

I have 2 wireless receivers for TV service that keep losing signal. I have made several attempts to have this corrected and all they do is reset the system each time. Very frustrating to be watching TV and lose service. Some of the reps are helpful but each time you call you have to speak to a different person. An option I was given is to switch to wired receivers but that I would have to pay to get them switched. At first I was told that because it is a technical issue I could downgrade at no charge but then was told that billing would not waive the fee. I did not ask to downgrade, I asked that the problem be fixed. Tonight at 10:28 pm during the football game receiver lost signal again.

We have been with AT&T Uverse for Several years now. I am pleased with the overall service. When we do have a problem, someone is at our home that day or the next day at the latest. They fix the problem then. We have cable, internet and phone. I find the service superior to Comcast, except for two things. 1. With Comcast my internet service was much faster (although when we had a problem, it took up to three days for a technician to show up, diagnose the problem, determine what parts he would need to correct the problem and then another two or three before he could return to fix the problem). 2. With Comcast I had the Hallmark Movie Channel. I miss my Hallmark. I miss the Christmas Movies every year. No one has ever given a reason why AT&T does not offer the Hallmark Channel. I certainly pay enough for my service and should get what I enjoy out of this service. Get with the program AT&T and get Hallmark Movie Channel on your lineup.

I used to have AT&T services on my two business locations for about 12 years without any problem but then, I received a call from AT&T saying that I needed to renew my contract with them or my rates were going to be higher and they were offering me a new service called U-Verse that was going to be cheaper and the internet was going to be faster. With these conditions in mind I was convinced to switch to U-Verse. What a big mistake. First they damage my telephone lines. I was with telephone internet and alarm for two days and my business depend on these services. Then finally they fixed the problem. I got the service, but what a disappointment.

We have had problems from day one! One month and we want to unhook it all!!! We were promised the world. We haven't had whale ** ! It is more expensive than our previous service, fall out while watching a good show, messed up cell phone connection, almost impossible to reach a person who give a damn!!!

I originally subscribed to AT&T U-verse TV and Internet, a bundle package, but later on, after completing my contract, I revised my services to only include U-verse TV because I cannot afford paying as much as what I paid for the Internet and TV together. Originally, when I signed up for U-verse and Internet, I was told a certain price that I would be paying and that I was locked in/guaranteed that specific price; however, just a month after subscribing, my bill jumped $25 more than what they said it would be so, I called AT&T trying diligently to reach somebody, which is a huge challenge in itself, and I finally reached somebody and they said they had a price increase and that the special does not say that I will be paying a certain price, but instead AT&T only offers a certain dollar amount off with the package, which does not protect the customer against price increases. I think that is BS!!! They do that on purpose, they try to reel you in and lie to you and then after a month of having service, your bill all of a sudden unexpectedly jumps up because of a supposable "price increase”.

My parents switched from Charter to AT&T and now I cannot call them on their land line. It says the line may be busy or disconnected.

After shopping around for internet for our new house I decided to go with Uverse. They said they wouldn't charge for a voice jack installation since they hadn't told us about needing it. Two weeks after our billing cycle began they finally showed up to install it. Apparently there was a problem with their box on the pole and it wasn't sending internet so we ended up waiting another two days. Lo and behold we get a bill and guess what!? We're charged for the installation they said they'd waive since they never mentioned needing it. We would have never gone with AT&T had we known all these problems. I absolutely regret it. I tried working with their people on the live chat option - what another waste of time! "Stanley **" and "Alonso **" in India (they verified that this is where they're located) were absolutely no help. With all the service calls I had made in and out of AT&T, apparently none had been documented. Therefore their promise would not be upheld due to their own mistakes. Makes perfect sense right? WRONG. This is my first time dealing with AT&T and will definitely be my last.

I've been with AT&T for about 1.5-2 years this time. I had dropped their service before for poor service. In their defense I did discover they were providing the better service than any other internet provider I could use. After the 2 years of service I switched from phone and internet only, as I never used the phone. Well in the switch they set me up as a new customer dropping all my auto pay information, so I was not paying for 3 months. Well they found it and let me know I paid the past bills and reset up auto pay - problem solved or so you should think - but this month or so they added 30.00 to my bill saying it was a restoration fee. They won't remove it even though they reset the account and did not tell me I was dropped from auto pay as they were going to set me up a whole new account. Well even though I think that is bad business I can live with that. But as I look online this next month's bill has 30.00 added to it as well. Haven't gotten it taken off yet either. That is not acceptable.

I would give them a zero if I could. I took off work to have them come out to install my cable and internet. They were supposed to be out between 9AM and 11AM. I got an automated call to confirm. However, no one showed up. At noon that day (after waiting around all morning) I finally called them to see what was going on.... was on hold for 20 minutes, only to be told that there was some sort of problem and that they wouldn't be coming to install my cable. No explanation on why they didn't bother to call. I was told that I would be contacted on Saturday. No one bothered to call. On Monday I was on hold all day with them, and explained this situation to several different customer service representatives, none of whom could give me any sort of "completion date" for my order.

In August of 2014, I signed up for DSL services in my new apartment. We didn't have a phone jack, and I was told it would be installed and charged to my account which was fine. The installation guy showed up, walked off the job and said it was too much work! I called AT&T, they apologized and said they would install free of charge. Later, it showed up on my bill. After months of calling and being promised the same, it's finally off my bill. Well, my service was terrible so AT&T had another technician come out to check out the problem.

So I had an upgrade available on my AT&T account so I wanted to upgrade from my iPhone 4s to the iPhone 6. Went to AT&T and they didn't have any phones in stock so the sales person suggested I try the Galaxy Note 4 and because I was getting annoyed with Apple's inability to expand your memory on your phone, I tried the Note 4 for 3 days and hated it. Took it back to the store and he suggested the Galaxy Alpha which seemed a better size for me and I said okay because they still didn't have any iPhone in stock. And when I didn't like the Alpha, I went to exchange it for the iPhone 6 which I'd still have to order and was told they can't because I tried 2 phones already. Very disappointed with AT&T because if they just had the iPhone in stock, I wouldn't be stuck with a Galaxy Alpha for 2 years.

I signed up for a plan that was supposed to save me over $100.00 on my monthly bills with a total cost of $143.20 per month. The first bill did just that ($136 partial bill). The next month the bill was $279.49! I called and was told that they had not entered the "Promotional Discounts" and were charging me $209 per month for TV alone. I was told they would fix problem, send me a new bill within five business days. I then received a bill for $486.17! Again I called. The first two times the operator did not speak good enough English for me to understand them and I was forced to hang up. The third time the operator claimed that I had no "Promotion" and that my plan was accurate at $279 per month. She was flustered, rude and kept telling me "As you know, these charges are legitimate and you have to pay them". They have taken the "American" out of American Telephone and Telegraph (AT&T). No one speaks English and they have no clue what they are doing.

Put on "terminal" hold until the call timed out. No help (& little English).

I called AT&T in September 2014 because I noticed that my phone and internet bill was getting higher and higher each month. I started out paying $14.99 a month internet service in 2010 and $35 a month for a land line phone service (inclusive package). Well the price went from that to $31 for internet and $35 for phone. Just like everyone else is complaining about, I talked to a Spanish speaking guy who pushed and pushed for me to switch over to AT&T U-verse to save money. Even though I was reluctant about it he assured me that my bill would be $20 cheaper, plus I would get more and better quality service on both. He said what I already had would not change; it would get better because of the services that is included with it. I had been paying to keep a private phone number. I have always had a private phone number.

I called in to pay my bill, the salesperson talked to me for an hour on the phone and tried to get me to buy all the services. I agreed to a phone line and internet (already had internet). They disconnected my internet and gave me a landline that I really didn't want, I just wanted the internet. When I called to see what happened to my internet, they said the salesman made a mistake and that shouldn't have happened. I was on the phone for another hour for him to tell me to call back the next day, nothing he could do. My son had a paper due that he couldn't complete. I called back the next day for another hour of AT&T wait and sales people, now I'm at work and this isn't going over well with the boss. The person told me my service would be restored 5 days later and that there is nothing they can do to help me or compensate me. Great service! I will be getting different service- Unbelievable..

My Uverse package on my billing has not been right since March 2014 and all the way to this moment when I just got my email for my bill today which is wrong still, when I have talked to over 50 people about this Bill! which almost brings me to tears. I can never get it to work out just right!! Now I get to spend more time on my cell phone trying to figure out why my bill is so expensive at over $300!! Supposed to be only $139 a month! Yeah my bill was never right!! Thank you!!!

I signed up with AT&T and paid for the largest package. The U450 and 21MB Internet package. I was having horrible Internet speeds and after several calls and service techs at my house, it was told to me that each cable box in my house (I have 3) takes 5 MB off your Internet and makes it unavailable for actual Internet as it is needed for the TV. Therefore, at MOST I would get 6 MB Internet (21 - 5 per TV). So I went on to my account, clicked the "Chat Live Now" link for a customer service representative and asked how much it would be to cancel my account. I was told it was $15 per month that was remaining on my account, I verified that the fee for the last 2 months would be $30 and that was confirmed (I saved the chat log). Seeing as how it was only a $30 cancellation fee, I ordered service from another provider.

I own an electrical contracting business in Pearland Texas and decided to use AT&T as my provider for U-Verse and two land lines for business and fax. One month before I moved in they provided me with the phone numbers so I went and had business cards, T-Shirts and invoices made up along with online ads with the phone numbers. When it came time to move in, the phones started to ring with all kinds of telemarketers which I thought would be normal for a while until business calls started to come in. A few days later and no call I was dumbfounded to learn that AT&T had giving me two completely different phone numbers than they provided me with before. I thought that was some kind of joke but I wasn’t laughing - they were costing me a lot of money.

I ordered service originally for both TV and Internet. I was told that I could not order service due to an existing account being active at my new address. After many calls where I was either cut off, put on hold or basically ignored I was eventually told I could proceed. I then received email/texts saying my order could not be completed. I cancelled the order. I then ordered just Internet service and all seemed ok. On the day of installation the tech went to the wrong address due to the order being taken incorrectly. He arrived at my address and then corrected the order. After about 2 hours he informed me that he could not complete the install due to a service conflict with an existing account and left. I called support to find out why and was transferred to a Spanish speaking automated system. I called the # given by support and received a "call back during office hours" message despite it being 11am Eastern. Called support again and was put on hold and forgotten. Called again to be transferred to a number that was not in service. Called again to cancel my order and was finally able to do that. I can't imagine what it must be like to be an actual customer, but this was my worst ever experience in trying to become a customer. Appalling lack of customer service, beyond belief. Completely lacking in any efficiency or decency. How do they stay in business?

We got AT&T because we were told that this works well like Verizon's program because we could not get Verizon at our new home. Wow, was that wrong. First, billing. When we called to get a quote, we were quoted $17 less than what our bill ended up being and yes, we did not include tax and so forth, this was just the cost of the service. Have now talked to customer service countless times (we actually have every call documented) to get this corrected. On November 12th, we finally agreed to an amount that was still $8 over the original quoted price. Got the bill and holy cow, it was now $20 over the agreed price that we agreed to in November. Called customer service once again last night and were told that it won't take effect for 1 to 2 billing cycles and by the way, received a confirmation letter in the mail of what our new payment was going to be. So my question, can I upgrade my system by about $50 and that payment not take effect for 1 to 2 billing cycles, I doubt it. So this is ongoing fun. As soon as I have a couple of free hours, I am taking all the billing confirmation letters and actual bills and sending them to the state. I am done with this game.

I've been a customer of AT&T for many years (over 22) and since I moved from my home in L.A. to another city 45 miles North, I have had nothing but problems since I signed up with AT&T U-Verse. First of all, I live in a rural area now and service/reliability is limited so I was forced into AT&T. I have not been receiving my AT&T U-Verse bill for the past two (2) months. I called last month 2 weeks after my bill was generally due via e-bill and they said they would fix it. Nope, didn't fix it. Ever since they began U-Verse fiber optics, AT&T has been a disaster, not only in their billing and service tactics but their communications are very faulty. Once again, I had to phone AT&T and it is almost impossible to get through because they say, they are having extremely high traffic. Well, this is what happens when you don't have enough people as the company wants more profit. I was told I was signing up for a two(s) year contract, but it seems they have increase my monthly charge...

Given a different packet from what I originally ordered. Paid first bill with promise they will fix it soon. Never did. Lost lots of time trying to make someone solve it. Disconnected. They interrupted my service and have no resolution.

I have been having an issue with AT&T for almost a year now. I live in the country and AT&T is the only service I can get that both me and my boyfriend can run both of our Xbox's off. When I called to set it up, I was told that their highest DSL internet could handle 2 xbox's and ipads or tablets and also phones. I had them for a year and half and had little issues. My brother lived next door and had them longer and had bad internet service. He bought a house and we decided to move in his place and rent it from him. Trying to get the service moved over was a nightmare. It took almost 2 weeks to get it connected in a place that had already had the service there. Was just switching over to my name. Since being in the new place for a year now, I have gone through 3 modem/router (combined) boxes and I sent the last one back and have confirmation that they received it but they have still put it on my bill and I have been dealing with them for 2 months now to get it off. I spend countless hours on the phone telling many people over and over that I have the confirmation that they received and that it needs to come off. Last time I looked at my bill it was still on there. I keep getting it takes 2 to 3 days to come off.

I could write a novel about how long I have been trying to get a faulty DVR changed out. They claim to have had a technician coming to the house on Nov. 27th (Thanksgiving) Bogus! Nobody works on that day and I was out of town anyway.

My parents internet has never worked - I have called over 15 times, had repairmen come out 3 times (each time they say it is working when clearly it is not) - Can never speak to someone who speaks English, have to battle through a ridiculous computerized system to get to a human. I just cancelled service for them & myself - AT&T simply does not care about customer service!

I'd give them a one star review except they are no worse than the competition. I had HORRIBLE service with Comcast for 2 years prior to swapping to AT&T, and I've had similar issues with various other internet and/or cable and/or telephone companies. I've been overcharged, lied to, unexplained service outages, idiotic tech support "solutions" (which of course didn't work), etc. My current issue with AT&T Uverse is being told my receivers (all of them) would be free for the next 12 months, yet I'm only being "refunded" for one of three. The solution is not going to another company, it is each of us taking on the responsibility for looking at our own bills, contacting support and forcing our way up the support ladder until our issue(s) are resolved. It is sad that we as consumers have to do that, but it seems that APATHY is the primary personality trait these companies look for in their employees.

My father passed away and I tried to lower my mother's Uverse bill. I called to downgrade and they sold me on a package exactly the same they had but with faster internet. I talked it over with my mother and we agreed the price was ok and went with it. First, they came and installed new equipment. The installer left no information for wi-fi to help my mother and my sister hook up wireless devices. I can live with that, just disappointed with the extra effort ease the transition. Then our phone service was disconnected. My sister spent hours on the phone with them to get this resolved. The resolution? They gave us two phone numbers then charged extra! We get the bill and it's more expensive than before. It was around $72 more than they said it would be! I call customer service and the first guy might as well been selling cars because he had no clue. I call back just to be transferred twice and then one more transfer to be hung up on.

7 calls over 30 minutes of hold time each call. Being overcharged because they forgot to add the promotion discounts on my Internet and u-verse. Was told by 3 different people in 2 days that I would get a call back but never did. Last guy told me he could not transfer me to a Mgr and hung up on me! They canceled my cell service because they thought I sent back a flip phone before I got my replacement phone. Like really, a flip phone. And I didn’t have a way to even send it. This all is happening in just one weekend AND I STILL CAN'T GET MY SERVICES FIXED! So DONE WITH AT&T!

I have had AT&T for cable and internet about a year now and I have had non-stop problems with either my cable being out over and over again and also problems with my bill all of a sudden changing with no warning. I feel like I am forever calling customer service about both issues only to be shuffled around and around, waiting to speak with someone who can help. No matter when I call, no one can ever explain why my bill has changed and I get passed on to numerous customer service agents!! It is beyond nerve wracking being an AT&T customer!!!

We have been an AT&T customer since 1987. We currently have 5 phones on our plan. I have been trying for months to get our cost down. I have been given several different stories by several AT&T employees both in person and on the phone that first we could drop down to the $160 per month then we couldn't because we upgraded one of the phones last March and that started our contract over Again so we are not eligible. Does it not show in the AT&T system anywhere that we have been with them for 27 years? A lot of money has been paid in that time. Two of AT&T competitors are offering to pay our early termination fee if we switch to them. If I do not get some satisfaction from AT&T soon we will switch. AT&T is the poster child for poor customer service and customer loyalty.

This was not the first time I called AT&T and had to deal with an English As A Second Language drop-out. When I had to ask her numerous times to repeat herself, SHE got frustrated with ME, put me on hold and left me there. Horrible, horrible customer service.

After many years that I be with AT&T for High Speed Internet only, due to my daughter homework through Internet research and after many times that the sales representative from AT&T tried to hook me into get AT&T Bundle promotion and then I make a mistake to fall into the trap for UVERSE TV. My AT&T High Speed Internet was raise up from $36.88 to $42.28 (from April, 2014 to July, 2014) and raise again $47.14 (on August, 2014) and raise $58.48 (on September, 2014), AT&T raise my bill up $21.60. Like I said I be with them for number of years, and every year I call to AT&T to block the price that they will give me on their promotion for the long term customer. I block it with $36.88 for a year, but my contract year is not over yet and in only six month they raise $21.60.

I had an appointment for new service to be set up. I was told the technician would be there anytime between 8-5 pm and tech would call 30 min prior to showing up. I wait around all day staying within close proximity so that I would be able to make it there within 30 minutes. 10 min till five no phone call or anything, so I call and they say it looks like 7:30 he or she will be there. So I'm like okay as long as they come. 7:50 rolls around and nothing, I call again and the automated thing tells me they are closed. I'm very pissed to say the least. All the other things I could have done today but I remained available so this person could hook up service. A simple phone call saying they couldn't make it would have been better than being stood up. Thanks a lot.

I am so sorry that I ever signed up for their services! I signed up for DSL because it was the cheapest option available. After it didn't work in my apartment, I returned the equipment and canceled service. I was told by a rep on the phone that if I do receive a bill, to not worry because they were canceling my account entirely. By the way, their phone system is extremely flawed. You end up getting transferred over and over. The most frustrating part is that each rep makes you go through your account info, THEN asks where you're calling from. I have a midwest phone area code but I live in TX, so I always end up getting transferred to the wrong place. Sometimes, they transfer me to Light Of Texas, a completely different company for phone service even when I'm calling their DSL helpline. Usually, they say they are transferring me but just throw me back into the system where it asks for my phone number, where again I give my midwestern area code + phone number and then I'm transferred back to the midwest and it starts all over again.

In June of this year, I accepted the advertisement from AT&T U-verse of 124.95 per month for one year with the eligibility for 2 years. My bill has been wrong for the entire 6 month period and on October 6, 2014, I was told my bill had been straightened out and would not have a problem anymore. But when I received my bill for November, it was overcharged as well. The paperwork I was sent in the mail showing my billing for the future, they are now saying it is non-eligible. Something needs to be done to make AT&T do the right thing.

AT&T has horrible customer service. My bundle pack expired and they did not tell me. They were not sending any bills so my bill went up about 75 dollars a month. But since I called it will change next month but in the mean time I will have spent over 350 dollars for 2 months of basic service. Wrong!!

When I was signing up with them, they said, they will get me $150 for sign up reward card, and later when it comes to getting it, they said you are only qualified for $100 only. They don't have system in Sync. They said "I don't see any note like that." ** company, ** service.

I signed up for UVerse. The service was activate on 11/18/2014, and was supposed to transfer from DSL to Uverse as of 11/18/2014. As of 11/23/2014, my UVerse service was not activated. I have been calling since 11/18 to find out what happened since I have no internet access, and these idiots from UVerse kept telling me that it is a system outage. All they kept telling was that they are sorry and that to wait a couple more hours. 3 days later, I am still experience no internet and again, the UVerse so-called tech resolution support team kept telling me the same and they don't even bother to try to find out why I am not having service. So I asked them if I can have some form of internet going while they are trying to work out their system. They finally transferred me to DSL, and they were a wonderful help.

Agreed to update from dsl internet to uverse internet. Did not want to lose landline and could not afford to pay any more but technician who came to the house put a hard sell on uverse phone by saying we would be paying too much for phone and internet separately. Technician had us talk on phone to customer service who quoted $56 plus taxes total for one year for both. Now we are getting bills for 63 and 75 for the first two months. They are charging us for calling non att customers over and above the 56. We are now being told that's the package we have (even though they concede that there's nothing in their notes stating we were told that was part of the package). Their solution is for us to upgrade and pay more money. Considering that they guaranteed we would not be paying any more, this solution is a kick in the face. The last kicker? They have also advised us that we have a year contract and will have to pay a penalty if we cancel. Stay away from AT&T U-verse!

I live on a 55-acre parcel of land with at least 50 other residences that would like to have AT&T internet service. The reason we would like to have AT&T is because they are the only service out here and their equipment is already here. Windstream won't give me internet because this is AT&T territory. MediaCom won't give me internet because it is AT&T territory. The Windstream installer walked me around the property near my house pointing out the AT&T equipment. One pole is 20 feet from my house. When I call AT&T, when any of the residents on this parcel of land call AT&T, we are told there is no service here. Other carriers won't come here because AT&T has its equipment all over the place and the others do not. But AT&T will refer you to the same other carriers advising to call them for service because it is not offered here.

I put up with up to 4 months of terrible signal. The connection would drop all the time, about 5 times per week. I had to call support many times before they would come. They often hung up on me. They said it would not cost anything but they charged me 156$. I am really angry and will not use their service ever again.

Where do we start? Let's go to April, 2013 when we first subscribed with AT&T. We did the 30 day trial period and were very dissatisfied because of issues with internet speed. We returned the equipment via UPS before the trial period ended. AT&T continued to bill us for the 30 day trial period and also sent threatening letters regarding this bill. In May, 2014 we subscribed to Directv, which we are very pleased with. Unfortunately, though, we were forced to sign up with AT&T for our internet service. We were originally quoted $121.95/mo., bundled with AT&T. After agreeing with these terms, our prices jumped with both packages. I was never discounted my bundle package with AT&T, instead the price continually went up. Every month in the last 5 months, I've had variation in overall cost for this bundle package and it has always increased but never decreased. Also, we made 1 payment on a credit card and AT&T has lost the payment, although the credit card company said the payment was accepted but AT&T tells us that we have to show proof of payment, which they lost!

I just switched over to AT&T Uverse 5 days ago. When I first talked to them I said I wanted all the same features as I had before on AT&T. They assured me it would all be the same exact features as before, because it is all AT&T. I have caller ID but if someone calls from a Verizon or any other cell phone, their phone number will not come up. That is a problem for me!

Called to inquire about a bill that had gone up from $78.89 to $81.08 on 8-19-14 for service dates Aug 11th thru Sept 10th, with a due date of Sept 5. Called to inquire about the next bill I received that had gone up from the $81.08 to $152.05 on 9-17-14 for service dates Sept 11 thru Oct 10. Was told that my contract year was up so they raised the price. They did not notify me. I told them to cancel my U-Verse TV. But kept my internet. She told me to pay the original agreed amount for both which was $73.27. Since TV was cancelled on 9-17-14 and I was paying a bill for service thru Oct 10, she said I would be credited on my next bill for the days charged that was cancelled.

Had internet and phone from att. Wifi did not work for approx. last 8 months, tech could not fix. Against my better judgement, ordered U-verse package last week. Tech fixed internet in 15 minutes, had picture-not great quality. Phone has always been good. TV fine for 12 hours, now has been down for 12 hours. First I was told my account was set up to activate the day after it was installed, then that the installer must have not done the job incorrectly. Now told there is an 'outage', they will advise in 4 days. Always a different story depending on who you talk to-same thing with pricing.

I applied for AT&T Uverse Service in Sept 2014 using AT&T website by creating my own bundle. The price for my selections totaled an approximate amount of 119.00 not including taxes. I expected a monthly bill under $140.00 for 24 months. The Service bundle would include telephone service, Internet and U300 package. The installation was not completed on installation day which was more or less 12 Sept 2014. When I called to ask for a completion of the Service Installation was when I was told that I had not included HD service or telling me that U300 was just digital T.V. So they added 10.00 more. Plus I was offered U450 package for 3 months free. After my first bill, I discovered that I only had 200 minutes of anytime minutes. Out of necessity, it was changed to Unlimited for another $10.00 a month.

Today is November 19th, 2014. We moved to our new home and transferred services keeping our AT&T Uverse. Since May 2014 when the services had been switched to our new home the service has not been working properly. After calling and sitting on the phone between 1-3 hours at a time and then having to make several adjustments to our account, we remain having problems. About a week and a half before November, 2 of the boxes in our children's rooms had completely stopped working and the other 3 TVs continued to lose signal. MY husband within those months continually has had to unplug and replug in all 5 boxes until November 5th when unplugging them no longer worked and we again had to call Uverse to come out to fix the services.

Paid the monthly fee via phone and was told that service would be restored within 15 minutes to an hour. Did NOT happen, no one will answer or take your calls. After 5 PM, just voice prompting. Then, called in the next AM and was told service would be restored in 1 to 2 hours. Did not happen!! Called again, and spoke with someone who did not speak proper English and was told a supervisor would call within 24 hours. That never happened either. Someone did call the next day and said they will take $10 off the next's month's bill. NO THANK YOU. I'm going back to Cox.

All of the things I liked about Uverse disappeared about two months ago. Now getting pixellation, frozen pic. Mostly between 8pm and 2am. I'm pissed. This is not what I am paying for. Don't like it. My wife is threatening to leave me cause I won't step up and take care of this. Wtf, she just left. You guys got to fix this. I just lost every other night **. Wtf is wrong with you. Give me my t.v. Reception back. Just joking about everything but the TV. Think I'll switch to DirectTV.

I am a small business owner, who place order one month ago. AT&T technician never showed up...we kept calling and talking to different supervisors and till today, they take orders, promise someone will be here but no one show up. It's most outrageous thing I've ever experienced.

We were Uverse customers for a long time before we moved. We could not transfer our service which we would have done because it was no t offered at our new location. When it did become available we jumped right on board and ordered it as well as internet. Every Month since we have had it I have had to call to get our bill correct and each time they tell me they will make sure I do not have to call to correct it the following month BUT of course I have had to. Really looking into switching providers because I should not have to call each and every month to fix their problems. I have two small children at home and by me having to call all the time for numerous minutes at least 20 each time it is taking away from the time with them. This is not fair to me or my children or anyone else. We pay our bill on time each month and expect great customer service which we are yet to receive. We are really thinking about switching providers. So sad.

I have no choice in carriers where I live. AT&T is it. I have had a horrible time with them. My internet speed is so slow and it varies when there is high usage in my area. I try to work from home but have so much trouble connecting to my computer at work it is impossible. I have no such problems anywhere but at my house. I have complained and they run a ping test and say my speed is within range but the ping test varies greatly depending on when you run it. Their customer service is deplorable. I was transferred to 5 different people and stayed on the phone over 4 hours. I even filed a complaint which was never followed up on. I am going to complain to the Federal Trade Commission.

The actual services of U-Verse are the only thing worth this 1 star, but they are not worth the headache and negative bank account. Every promised price is a lie here and every customer service representative is full of crap. I switched from TWC when I was offered a "better" deal, little did I know that $77 dollars a month actually meant anywhere from $196 to $345 a month. I called and complained and they said they "fixed" the problem, and I received 2 more HIGHLY overpriced bills. I am now in debt SOLELY because of this unprofessional, manipulative, blood sucking company. I switched back to TWC since canceling them was the worst decision of my life. STAY AWAY from AT&T U-Verse unless you want to give them more than every last penny you have.

We switched from Time Warner after we learned about AT&T Uverse from our son who is an IT by trade. He said it sounded like a good idea and would save us money in the long run. Well the first month's bill was $29.95 just like the representative said it would be. Well, that was the only time our bill was $29.95. We have had this service for a little over a year and as of today, we are paying over $200.00 a month. I have read other complaints and this seems to be the norm for a lot of people.

First, AT&T is the lesser of two internet ISP evils in my area. I'm paying for the fastest (3rd) tier of service and I'm happy to get 3mp/s (2nd tier) download speeds. Slow, intermittent service is the norm. I abandoned VOIP three years ago because AT&T couldn't provide a sustainable speed. Their own "speed test" doesn't recognize my account (The old "Bell South" from Houston, Texas)! My only other ISP choice is the cable TV provider, Mediacom, whose customer service is not spoken of in polite society.

Friday, Nov 14th AT&T U-Verse services (internet, phone, and TV) went down around 6:00 pm. It is Sunday evening, Nov 16th and ALL services are STILL DOWN without any explanation or expected resolution date. I work from home and was still working when it went down Friday. We had plans with friends to come over Saturday to watch football and had to cancel, and I'm still behind on my work losing extensive dollars without being able to complete my work. We will be converting from AT&T next week! AT&T is technically incompetent, have the worst customer service, and therefore don't need my business!

I have called and complains over 20 times to AT&T Uverse and Internet quality keeps degrading. I get speeds of up to 20 Mbps and pictures upload slowly scrolling down the screen like I was getting 26kbps. AT&T, I WANT WHAT I AM PAYING FOR!!!!

I was solicited by AT&T to try the bundle package whereas the cable, phone & internet is be combined and more economical in my monthly bill... What a lie. This was the beginning of the nightmare. The phone service has been a disaster. Even though I am being charged for all of the features I no longer am able to use any of them. I have had about 10 technicians to come out to my home and all I have been left with is a worse problem and more wires all over my home. This time I have been without my land line since August. I discovered that my land line was not working when a friend asked why did my phone go straight to voice mail and not ring. When I got home my phone display reflected that "line in use". I checked all phones and none were off the hook.

Very irritated as I have spent too many conversations attempting to get AT&T to honor their promotional prices. After they installed U-verse, they overcharged for installation. The receiver box was to be $8.00 each and they are charging 15.00, and the internet price was 29.99, they are charging 40.00+. They refuse to adjust the price. Now I know why I was reluctant. I shouldn't have to call about my bill on a monthly basis. Where is the integrity? ANNOYING!

Now they're telling me the receivers are included, it's been a headache since I started with them. It's a nightmare, no one can get it right. I will not refer anyone to Uverse. I have to call these people every billing cycle. I am leaving them because I can't take it anymore. This company is terrible. I should have stay with comcast.

I am an existing customer of AT&T Uverse. I only had internet service and I was told by AT&T Uverse that they would give me a $150 rebate if I upgraded my account to include Uverse TV. I agreed and requested they move my service as well. Five weeks after installation at my new address, I called AT&T Uverse to inquire why I had not received the rebate and was told that I was not eligible for the rebate because I am an existing customer. I asked to speak with a manager and was told that the managers were busy with other calls. This is the second bad experience I've had with AT&T. I DO NOT recommend this company to anyone.... It seems they tell you anything to get your business and once they have it, it's a different story.

I have never done business with a company who blatantly robs the consumer and gets away with it! I have had one problem after another with my AT&T U verse and when I contact the (outsourced) customer service, they always say, "I'm sorry you have had these problems and this is what I am going to do for you", which they offer something for "free" to compensate for the issue. And THAT IS THE LINE THAT SCREWS YOU. I have been charged for the free service EVERYTIME. I fell, again, for this (#3), but I actually felt confident with the rep that made the promise. She offered HBO/Starz/Showtime (a package) for 3 months for FREE and said to call customer service on November 15th to cancel if I didn't want to continue. So I receive my electronic bill via email on November 12th and SURPRISE! My bill is $30.00 higher than normal.

AT&T Uverse customer care guys and their managers are one of the most uncouth people I have seen on this earth. These guys are all looking for money nothing else.. I have been AT&T wireless customer for past 3 years and never had a problem with wireless services. I took up the AT&T Uverse connection thinking it is a great service like the wireless.. But I was not ready for shock.. The Uverse customer service told as I am a wireless customer for long time I will get discounts... I trusted them and I got a huge bill in which there was no discount given.. I called them up and they adjusted the bill.. Next month they added some more amount in my bill and again called and adjusted..

I had pretty much the exact experience as Kate from Berkeley. The first time I ordered the internet I received confirmation texts and when I couldn't get it to connect and called back, they had no record of my order. I waited another week for it to go through and finally got the internet working. Because of the mistake, I was promised a lower monthly rate and a waived activation fee. My bill never changed so I called again and they could not honor that price. I was also being charged for a cable and modem that I told them I didn't want in the first place but they sent it anyway. I sent it all back but was only credited for the cable. They said they never received the modem. I went through a long process of a dispute and at the end of the 2 hour call the guy told me they found the modem and it would take 1 to 2 months to get removed from the bill. I refused to pay for what I did not owe so I had a past due amount on my account.

These sales people walk by 2, no soliciting signs to solicit me on a regular basis. I've told them to stop and they just keep sending different ones... I can't imagine how bad actually doing business with them must be.

If I could give a negative star rating to AT&T for their customer service and product, I would. I have worked with the public in many capacities over the years and I have never come across a group of such incompetent, complacent, and unresponsive people in my entire life. I have spent a total of 12 hours on the phone with them, my husband has spent 3 hours on the phone with them for a combined 16 hours of phone time during the past 4 days. We have had 3 different technicians at our house and no one can seem to figure out why we don't have TV. We have internet, but no TV.

Contacted AT&T Uverse of San Antonio to install internet service at our residence. At first they said there was no service capability to my home, but my neighbors have AT&T Uverse. Asked when service capability could be brought to my home; answer was "turned over to Engineering, could be days, could be weeks". I started shopping around for other providers. Finally got a call some days later they were ready to install. Technicians arrived and installed modem and battery back-up for DSL line, and disconnected the phone wires to my security system. At the end of installation, the techs complained that I had no signal to my house, and said they should have been told that by AT&T before scheduling the installation. They said they would return when a signal could be reported operational to my house. I told them I wasn't paying for an installation that brought me no service and they agreed.

Since August of 2013 we had the cable and the internet. Promotional charges were supposed to be $71.28 per month. EVERY single month we've had to call in to have our bill adjusted because it was well over $200 a month. I wrote down dates, times, who I spoke to and what they said on every single bill. This last bill was $411.71 for one month in which they refused... after over a year of talking to their customer service for an hour every month.. they refused to make my bill right. My neighbors have all changed from AT&T to Dish or Direct due to their billing being wrong.

I have been an AT&T U-verse Internet customer for 3 months and was sent a letter since my account was in good standing and offer to add TV service for 29 Dollars a month for twelve months. They are offering an incentive $150.00 Gift Card plus an additional $50.00 gift card if I ordered online. When I followed all the steps to complete the order, it requested my C.C. number and it was rejected saying it was a pre-paid gift card. It is a government issued card that I receive my Social Security Benefits on every month. I fought them 3 months ago and finally talked to a representative at one of their offices, Rochester NY I believe it was. He was able to understand and resolved the situation with no problem and I have been sent a E-Bill each month which has been paid with the same card with no problem. Now I am going through the same nonsense trying to add a service to my current account.

We purchased a new home and called AT&T to move our accounts, internet, phone, and U-verse -- from the beginning they could not find our address. Promised call backs and basically put us off as this is not their problem -- after two weeks of daily calls and spending hours on the phone, I called on 11/8 to disconnect at the current location and advised them we were going with a different company that was able to locate us and the rep asked me to please be patient as she worked on our issue. I was told again they could not locate us. I advised we were having mail delivered, alarm company monitoring our new home, and deliveries being made on a daily basis.

Just a variety of problems with Universe: connection problems all the time; I've have missed so many programs due to downtime from outside equipment or inside equipment going down at my house. After my equipment was installed, I was told by one tech that came to service my Universe that my location to the box that I was on the low end of receiving good service, I have to constantly reset my equipment. Very disappointed customer.

Being overcharged by AT&T. I had wifi free. I Bought the box from Walmart for about $68.00. It worked fine, but my AT&T bill was $413.00 a month. It's a plan that I had since the 80s or 90s I believe. So I called AT&T. They told me to switch to a new plan with their U-verse. I had land line canceled. Was told that would save me money. I have a cell phone in its place, and the same other 4 cells - they told me about 5 different prices. It started out with $220.00 for all phones and U-verse. Now they already drafted over $300.00 and says that went to U-verse and I still owe $178.00 for cell service. Now another U-verse rep don't see where I paid the $302.78. I have been switched around about 6 times. It already has consumed over 2 hours of my time. Still no answers. What can I do? I just want the truth and to be treated fairly. I see on Google where they have been sued for overcharging customers. I am not out to sue but do want justice. I am still on phone as of now and is been put on hold again. It's horrifying. This is just part of the story. Feel lied to on many occasions and given the run around and being fleeced.

Signal is inconsistent and always cuts out. Also every time I turn the TV on there is a message from AT&T which I can't bypass. I always have to press ok to watch TV. We recently had our main receiver go out. We lost all recordings and could not get any signal. Calling AT&T was a nightmare, they wanted to check a receiver that wasn't working. It took over 15 minutes to convince them they can't troubleshoot something that wasn't working. Their internet is extremely slow even when we boosted the signal for another $20 a month. They are not worth the savings from Comcast.

In all honesty I had serious doubts that AT&T could deliver UVERSE to my home successfully. My previous experience with DSL had been so miserable, I switched to cable. With the continued price hikes of cable and the recent availability of UVERSE I decided to give it a try. Order was placed and an installation date was chosen. Full disclosure. I did pull CAT5-e cable from a central point in my home to all of the locations of my TV sets in advance. I wanted control on where holes were drilled and cables routed. I also wanted to minimize the use of wireless TV receivers.

We have been customers with the same phone number and other services with AT&T or its predecessors for 38 years. Phone and dial-up Internet service was mostly reliable, but then in 2008 AT&T's U-verse became the aggravation that can test the soles of AT&Ts most enduring customers. Finally after all these years of unreliable and costly U-verse TV and reflection on the high bills on July 2, 2014 I placed an order with Time Warner to move my phone service. That proved to be a horrific mistake.

I started the process to install Internet at my house in late June 2014. The former owner had AT&T so I thought it would be easy to reinstall. HUGE mistake. After more than 40 hours on the phone over 3 months, mostly on hold, and 5 different technician visits, it took almost 3 months to install a DSL line! They kept trying to install Uverse although it doesn't work in that area, their technicians tried to call and explain and they couldn't get through and supervisors won't pick up their phones! No departments can communicate with each other. It was absolutely a NIGHTMARE for me AND the poor employees who have to work in such ridiculous circumstances. During this process they promised 3 times that I wouldn't pay installation charges, almost $200.

We recently had Uverse unlimited installed in our home. But it is extremely slow. I heard that it is not actually unlimited that when you reach a certain amount of gigabytes they drop you down to megabyte. Is this true?

My family recently switched from Time Warner Cable to AT&T uverse. We switched because they were able to lower our monthly expense with added security, which we already had through ADT. They failed to tell us that most of the channels that we receiving on standard cable through Time Warner, would not be included on their channel line up, without of course paying extra. Now we keep getting no channels coming in because the screen keeps on saying signal lost. We never had this issue with Time Warner. I do not recommend AT&T for your cable providers. The whole process was took an entire 8 hour day plus another 3 hours another day to install out security system. That is another issue I don't like. They had to put a big box for the security in my infant's closet and another 2 smaller boxes of the same thing plugged in to an outlet in the room. All this equipment should not be necessary. They even had to install a new phone line which required digging up my yard to do. Then they told me that they will finish putting it in the ground in 3 weeks. This is absolutely crazy crap! I wish we had never switched.

ATT customer service has had me on hold for over an hour. They recently switched to a company called Frontier and it seems neither party was ready for this. I run a business, I have no phones or internet and customer service doesn't pick up the phone. Nice!!!

AT&T's customer service is horrible (this was a US based call center). They are rude, aggressive, and completely ignorant on the subject. It seems like they were hired from a collections boiler room. My problem was simple and from past experiences something that they could fix on their end. In previous occasions, they've just fixed it quickly and fast without having to come into my property. Their new policy is to send a tech out and he has to come into the premises to inspect the telephone box (just too weird!!!).

Could be just me, but any company that keeps the same speed for a decade should not exist at all. Phone bills shouldn't be as high as they are as well, considering how ** network speeds are. Comcast, AT&T, time warner etc... ** your business practices. You have the time, funds and the know-how to have had everyone at gigabit speeds already. Which was made obvious by Google when they released fiber, now all of a sudden AT&T offer gigabit speeds in one area, the same area Google opened up gigabit fiber.

AT&T U-verse problems at The Palmer House, Preferred Living community in New Albany, OH. My husband and I recently moved into this new, beautiful community - everything is new, stylish; the neighbors are nice, the management team so helpful, friendly and welcoming; location is nice, with lots of shopping conveniently close by. Sounds great right? And so far, it has been pretty perfect... with the exception of their condition of only using AT&T u-verse as the cable and Internet provider.

AT&T Uverse router does not support deletion of an IP Address to MAC Address association. If your computer fails, and you replace it, you cannot get the new computer assigned back to the same IP Address that the old computer had. Something so simple, that should take less than 1 minute to configure on the Uverse home router, is impossible. That means running a simple private file server for in-home file sharing becomes impossible with AT&T UVerse. This is a no-brainer and is possible for every other competitor of AT&T.

I changed after 10 yr to Uverse because my husband passed away and I have no income and it was only 19 a month. The first MO I was charged $73 AND I DID NOT have time to research the amount. Now my Internet has been turned off, I offered 50 with entire payment to paid the next day but they said they could not turn on my Internet without entire payment. So now I have no way to make any money without the internet. On top of this my address was incorrect as they were mailing my bill to space 20 and mine is 59 and after service was placed at my house the guy informed me that I was too far away from the tower so I would be getting crappy service. What is really going on here? I am so pissed off.

I decided to get AT&T U-Verse and internet. My set appointment was for today between 1 and 3 pm. I had someone waiting at home all day for the tech to come set up our service. After arriving home after 8 pm, I was informed nobody ever showed up. I called AT&T and asked why my appointment was not fulfilled and why I was not contacted. Apparently there was a problem with the phone lines and they had to reschedule my appointment. I was told I was called and a voicemail was left explaining this. She read my number back to me, which was correct. But interestingly, I never received this call nor did I have a voicemail.

First they promised services they never provided at the prices quoted. Upon leaving u-verse and going to another company, they have given us problems porting the phone number over, resulting in us paying two companies for the same service for 14 days so far since we cannot disconnect ATT-uverse services (to avoid losing our number). The rate increases were beyond crazy, and they don't seem to care they are the problem. I need my phone number since it is connected to emergency contacts for our children and friends children at school. They have stated by law they must take 3 to 5 business days to process the order to port.

My internet went down and I informed ATT at 9 am 10/30/14. I never had a feeling of any urgency about this on the part of ATT. My wife is a pediatric oncologist and needs while on call to review late night lab results and X-rays. It is a major inconvenience to not have the service. It is now 29 hours later and no one has come or even called. Based on my prior experience I have very little confidence that they will get it done today and am afraid that it won't be until Monday. I tried to call to see if I could be sure that someone at ATT knew the urgency of this. I ended up talking with someone in the Philippines who was not very fluent in English. Over time ATT has given me consistently poor service. In my opinion if they were not a near monopoly service they would have gone out of business long ago.

I was quoted this amazing rate and service for uverse. I was told $34.95 per month for uverse internet and phone, with a high speed internet of 3 mbps. I was told $99 installation fee but that I would get a visa card for $200 so I would actually *make* money back. "Sure, sign me up!" Next thing I know, I have a bill for $259 and slow internet 1.5 mbps. I called upset, representative says "Oh we were supposed to waive the modem fee, I'll take $100 off your account!" With regards to the rate which I'm paying as $41 instead of $35 I was told, "A supervisor will call you back Tuesday."

I switch cable company to AT&T in August to try it out. I paid all charges connection fees, then I didn't like the channels that they offer. So in September 22, I cancel the service. I just received my final bill and they are charging me $150.00 because I cancel.