AT&T Internet Reviews

They are no better than other cable companies. They lure you in with free promos then let them lapse and bill you the extra cost. When I decided to leave, they give me a decent deal while never telling me it was for a minimum one year contract (they said it was good for 1 year). I called one week later about this contract obligation and they charged me a $180 termination fee to break the contract. I can't stand companies who deceive their customers and I would have paid a lot more just to end my services with this company.

Every 2-3 months my bill is different. When you call them they will tell you that you were on a promotion. But they fail to let you know this was a promotion. I will never recommend them to anyone. They will not let you speak with management.

Seven months ago I switched from Comcast to AT&T because Comcast rewarded my loyalty by raising my fees to twice what I can afford to pay. AT&T quoted me $138 a month total for phone, TV and internet. Every statement, without exception, has been in the $169 range. (Why can't these companies offer senior discounts?!) Secondly, I've had an unlisted phone number for over 50 years so, of course, I asked that my AT&T phone be unlisted also. Every month I'm charged for an unlisted number and every month for the past seven months I've called to complain that my phone number is still published. When I call 411 to see if they're still giving my phone number out, I'm told there's a listed and an unlisted number under my name... which one would I like? ("Duh, I want the unlisted one, please.")

Compared to 3 companies I have had: direcTV, Dish, and at Uverse. Loss of signal: way less with Dish. The weather has to be nasty. Att, the weather was fine, and no voice, seriously. DirecTV, plain rain, you lost signal. Price: direcTV and Att both expensive not worth the price, not even for bundle. Dish has folders you can store individual movies/shows for each family. Not so with Att. I don't know about direcTV. When you skip commercials, with Att, you can see the slowww commercial being skipped. That is why I am skipping! Att/direcTV not worth the $.

I've paid AT&T for service over 8 years. Always checked speed every other month. Speed was far lacking between 70% of sales pitch. I've had numerous problems. Daily and monthly speeds lack in all AT&T contractual agreement.

Just got Uverse and got the 18 mbps plan. Got home. Did a speed test for several hours and got between 3 and 6 mbps download and 0.8 upload. Paying almost 50 dollars a month. Had Charter before and got my speed I paid for.

Ok we were supposed to get AT&T U-verse. Well they were out the box earlier today and they never came to our house like they say they would. We were supposed to get it about 3 weeks ago and they said they'd be here on June 2nd. Well and she's taking, it's about 3 hours past what they said they would be here for and they called and said that they were trying to deal with the box and now they have not come at all they keep giving me a sissy excuses like "Oh will be there after we fix this". They're supposed to come here at 12 within 15 minutes. About 2 hours later still nothing and then you're out the box. You're saying "I will be there right after we fix this world." The van is gone so they have still not come to her house to install. Excuses for not coming to the house to install it.

Big mistake choosing U-verse. The line to my house had to be buried through my backyard neighbors yard. The techs that bury the line decided to run the wire above ground the last 10 feet due some barrels in my neighbor's yard. Called AT&T who then gave my wife's number to the tech who buries the line. He told it was impossible to bury line. My second call to AT&T which sent out the same tech again. This time he sprinkled dirt over the line that was still above ground. Gave up and called to disconnect service. Was told I am going to have to pay early termination fee of $160.00 and "why, because your techs are lazy?" They had another option of running the buried line through another neighbor's yard but the tech refused because he felt that the neighbor was a bit odd (sexual preference). I learned my lesson after $160.00 charged to me because of the inability to install their product properly.

I was looking for a cheaper Internet Service, so AT&T had a promotion for Internet at the rate of $14.95 with a landline $20.00 monthly for a year. At the time my Internet Services that I had went up to $59.00 a month. So this seems like a good deal. I informed the sales person about my financial situation, income had dropped so I couldn't afford very much. Sales person was also aware that I couldn't afford the $50.00 that the other company was charging. So I talk to Sales person ** for a while, because I was sure if this was a good decision once he told me about an additional $99.00 it all turned bad. I've paid nearly $200.00. Had to cut out the services because of hidden fees.

I've been an AT&T customer since dial-up days. I have multiple AT&T business lines, U-verse at my business, U-verse at my home and multiple wireless numbers. In 2014 I succumbed to a promo to switch home voice and Internet from DSL to U-verse with a 1-year promo price and Max Turbo download. As the promo expiration came near I asked what deals they had to replace the old rate. I got switched to retention who offered me an almost-as-good deal for another year and I accepted. Then it began: every month the billing was wrong, every month I spent a half-hour with customer service, every month it allegedly got corrected, every month the correction did not appear on the next invoice.

OMG! I have never gone thru anything like this with internet services. Moving into another residence I contacted them weeks before to let them know I wanted services transferred. Even repeated this by going in to pay my bill one morning. Still I was billed for two full months of not having 're 'reg ANY INTERNET. But sure knew my damn address to send me a bill for two months. And I was a good, paying customer! And over the phone I was told I couldn't use my current modem and told sale it. Yasssss! I wouldn't ever recommended AT&T to my worst enemy!

AT&T slows down my internet connection every month until I have paid my outstanding balance even though I make payment arrangements. I am retired on a fixed income. I always have to leave a one month unpaid balance until my next SSA check.

I was a little nervous about the data cap, but when I found out that my family was streaming Netflix HD and I was downloading all of my DropBox files, windows one drive (Office 365), plus gigabytes of video and apps on my own iPhone without additional data charges I was thrilled. I don't watch television shows, but when I look at what my family is watching, the picture looks great.

I have had U-verse and cell service through AT&T got 3 months now. I have to reset my phone 3 to 7 times a day! The wifi and TV service goes out at least 4 times a week! I have spent more time on the phone with customer service than I have actually using their service! I do not recommend AT&T for anyone!

For starters, they lure you into signing a contract with promises of a $400 Visa reward card and you only get two separate $100 reward cards, so half of the amount promised. According to them, I didn't say that I received endless flyers in mail for this particular promo to the customer service rep when I called to set up installation. Although, I did in fact say that was only reason I was signing up. I already had a cheaper cable/internet package with WOW. They proceed to tell me to make sure I leave my current cable internet services connected until they professionally install their own which I did. I got a "whole home DVR" which doesn't mean anything except it's a DVR like everyone else's. Whole HOME meaning if you buy a separate digital converter box for every TV in your home at $10/ea per month every month, then every TV will be able to get some basic channels.

I just opened my Uverse bill & it was higher than normal. Upon inspection I noticed they charged me $100.00 for the Mayweather vs. Pacquiao fight on 04/21 (the fight was on 05/02). I never ordered this fight, nor did I watch it. I called the billing dept. and was told there was nothing they could do to reverse the charge. I told them I live alone and did not order the fight. She said there was nothing they could do. I asked to speak with a Manager and she said there is nothing the Manager can do. I told her that they cannot charge me for something I did not order or watch. She finally said "okay disregard the charge & we will take care of it". So just a warning to everyone to double check your bill and take action if there are charges you did not make.

This is in regards to AT&T Uverse and DirecTV: 1.)When I signed up through a recorded phone call for AT&T U-verse and DirecTV, I was promised a Samsung Tablet. This was never sent to me. No Tablet, No Contract. That simple. 2.) I was charged $178.74 on my last AT&T bill, under the heading AT&T/DirecTV. It is my understanding that this is for the DirecTV service. This is way out of line and no explanation given other than "Software Error" for the previous months billing. Since signing up in January 2014 I have been calling almost every month to dispute billing mostly from the DirecTV portion of the bill. After spending time and resolving issues over the phone the next bill is inflated again. I have had enough. Both companies have been at fault.

I signed up for U-Verse internet in December. In May of the following year my girlfriend and I moved to a new apartment. I called to have our service transferred and apparently U-Verse isn't available at the new address. Therefore, I was going to have to sign up for DSL service instead which was going to raise my bill by $25 a month AND I was going to have to pay ANOTHER $50 activation fee on top of the one I had already paid.

We have had AT&T Uverse at our offices for a couple years now, and it is pretty simple. Their internet service is the worst. I gave one star because there is no zero star option. Internet is slow, it goes down occasionally, and it costs as much as other internet. My advice is to stay away. It is a horrible rip-off.

Every time I get my bill, there is always a hidden fee or increase. It's such a rip off. For instance, just recently they stated that the cost of the U300 and all other packages went up by 5.00. Even though that may seem like nothing, if you continuously keep upping your prices every so often, the consumer is paying for much more than what they initially agreed to. They have constantly changed their prices. It's disgusting.

I spoke with ** who claimed to be a supervisor seconds ago and she denied me the right to speak with her boss and stated she was that highest in authority that I could speak with and did not fix any issues I had. I've been taken advantage of, cornered, charged fees that were sneakily placed on my account, and disrespected. I can't believe how AT&T allows their employees to treat their customers after paying their company with my hard earned money!

We got our house built in 2006. We have been waiting for Uverse since then. 4 blocks away is new houses that are two and three years old. Guess what? They have Uverse. We just bought a iPhone 6 and 6 plus and have AT&T Internet and a AT&T pole in my front yard. Why can't engineering go and get the fibers to reach my house? Four blocks away, really?! I feel 2006 is long enough.

I am going to start inviting the people who are not satisfied with this company, moving... This huge company is powerful because people like us pay every month what they want to us to pay. Please run ASAP from AT&T. Remember technology in telecommunication is every day cheaper and they try to sell us that they invest a lot of money in technology to fulfill us... That is half true, because the return on this investment is fast.

OMG!! They have raised my stress level pretty significantly!! I joined AT&T victim's club by total mistake few months ago, they gave me a free HBO/HD promotion for 3 months. I called in before the promotion expires and canceled the service. Obviously, I got the bill and I see charges for both services on my new bill. I called them the same day, they put me on hold so long that I had to hang up. I called today for the second time... I finally got to speak to someone but holy **! She kept repeating herself about the new U450 promotion... I had a simple request "You have my call records, I need this charge to be reversed" and she said, new offer is better, you will get such and such channels... After 20 mins of useless conversation, I told her that I will call back and speak to someone else since she doesn't understand my request at all. This is very very frustrating... Once my contract is over, I will NEVER EVER subscribe any AT&T service.

I have had this service for the past few years and had them "upgrade" my account just so I would leave them. Lag is horrible, the modem and wireless router constantly drop out, and the recorder freezes and has to be restarted just about daily! They promise high speed internet, but the numbers they give are "up to" rates and are only good for burst speeds when it does work. More often than not, streaming is interrupted and playing online games or movies is painful to say the least. AT&T has to be the worst company out there. I should have learned when I dumped their mobile phone service years ago...

Have been using AT&T DSL for about a year and a half. Every week internet goes out at least 3 to 4 times. This past month it has been out more than it has been on. I'm switching to cable internet tomorrow because I'm fed up with this **.

Was switched from landline to Uverse by ATT. The phone quality is horrible, slow to connect, poor sound quality, ATT is unable to fix the problem after at least a dozen repairs. Bill is always higher than quoted and customer service is never open. I must rely on my T-mobile cell phone for service as I can't count of ATT working. It is a shame what has happened to ATT, used to be the best, now they are the worst, seems like they don't care about their customer anymore.

I have had local telephone and internet access service provided by Pacific Bell, now AT&T for the past 20 years at my house. Now in 2015 I cannot get anything other than dial-up internet access for $55 a month for a land line or pay $400 a month for a 1.5mb/sec T-1 line. AT&T offers in select areas of Monterey County a 15mb/sec service for $25 a month but has refused to offer even DSL in my community of 20,000 people. In other states there are communities with fewer than 2,000 people that have fiber installed and high speed broadband provided at affordable rates. AT&T has a virtual monopoly for providing internet access in my area and the result is extortion level rates for service.

I have been on the phone for an hour and 22 mins waiting for these people to just fix this pay per view problem. I have all my friends and family here waiting for you guys to just answer the phone. I have missed three fights and I am still on hold and seven other people are on hold in this current household but we still are waiting to see this pay per view event. If you guys do not allow me to watch this pay per view event after being a customer for AT&T for almost ten years I will terminate my cable and wireless contract indefinitely along with my family and current 14 members in my house that have AT&T.

ATT Uverse streaming impossible. Had a tech come out and check so called speeds but streaming Amazon or Netflix after 7 pm weekdays 5 pm weekends is impossible AND they try to blame Amazon and Netflix at the same time. Uh I don't think so. I run download speed check (by ATT) and the numbers are ok. I can stream to my stupid laptop but what am I paying ATT 150 dollars/month for? Oh btw no customer service on weekends or holidays. If you have to work regular business hours and have to take unpaid time off to stay home to meet "service" you are ** even more.

I am an existing AT&T Uverse customer and over a week ago, the AT&T customer satisfaction (sales) department cold called me to check on my service and to see if there was anything they could do for me. I was dissatisfied because my bill had just gone up so we worked to negotiate a lower rate on my bill along with upgrading my internet. I also mentioned that I was having trouble connecting my iPad to the internet while in my living room. All my other wireless devices connect but not my iPad. I know it's not an issue with my iPad since it auto connects everywhere else. The AT&T agent said it had to be an issue with my modem so suggested we make an appointment to have the modem updated with the "newest" equipment.

Whenever I try to log in for my email, AT&T says "We cannot process your request at this time." That's it. No help. No support. When I finally managed to track down some tech support, they had no idea what the problem was and suggested that I wait a few hours and then try again. These people are idiots.

I paid my bill in full and canceled my AT&T U-verse service last month. I asked the "customer representative" to cancel the service at the end of the billing cycle so I would have no further charges. He explained that the end of the billing cycle was 2 days before the end of the contract date and that I would owe $15 for breaking the contract early. I said in that case to shut off the service at the end of the contract.

AT&T consistently gives you discounts to keep you as a customer, then goes up on your bill. I feel their services are overpriced. I have not found a service with them that is consistently the same price. I became an AT&T customer paying around 85 dollars per month. Then the cost slowly increased to 248.00 per month (for basic service). I had enough, called and got my bill reduced, the cost was 142.00 for six months, then went to 150. for two months, now my bill is 168. Now AT&T tells me that my bill will go up to 202, plus fees/taxes. I am fed up! It is time to look for another cable service.

Uverse loves to lie to customers and sell you false products. Our business signed up for 6 gig download speed 8 months ago and the entire time, we were never able to get more than 1.6 download speed. The tech came out and said he had no idea why they would sell us a package that we are not covered under. The best part is when I called them to refund us for selling us something they could not provide, they told us that we had signed up under a special and were already paying the same amount. All he could do is apologise to us for being lied to. NEVER TRUST THEM.

I contacted At&T for phone and internet service. I was offered DirecTV services to bundle the package and get even better rates. I was offered Free DVR, HD and select premium channels free for 3 months. I was told my package would stay the same for the duration of my stay with the bundle. When the DVR service would not work I contacted DirecTV and was told it was not free and that the contract for the end of the first year would show an increase for all services to increase to regular pricing.

For almost 5 years we have had internet and our landline phone service with AT&T (which is actually Southern Bell, S.B.C.). All our computers are Macintosh which for us is a local outfit. With almost rhythmic regularity our email malfunctions such that we cannot send or receive email and because we have MACs they want to charge us for trouble shooting even as the problem is with the servers. This morning we have not been able to successfully log on at all for hours.

I was a customer of Dish and was real happy with the service and price but I was using ATT internet. I had a combined bill since I had phone and internet with ATT. I had to speak with someone about my phone and the rep from ATT convinced me to switch TV from Dish to Uverse and it took 6 months to get my service working right - they had to reinstall my whole system. Then after a year we moved was told they would move my service and was told to take my devices and an installer would come and my service would be up and running upon our move in date. Well I didn't get anyone out for 2 weeks then the person who came couldn't get my internet working. After another week I was told that they would have to turn off my existing account and open a new one. Well it took another week to finally get it done.

Internet, TV & Phone all out on Sunday May 16th at 9:15 PM -- we'd had storms in the area, so I wasn't very surprised. After trying all the usual tricks (unplugging the power to TV and then to the wall mounted "server" equipment), I finally called AT&T. They said that since both the Service light and the Broadband lights were both out on the Gateway Tower. They told me that this would require a service call. The earliest appt time would be on Tues. May 19th at 8:30 -12:30 (4 hour window). Oddly, the Tower lights came on Monday night May, 18th, at about 9:15 PM.

There is way too much that needs to be said about Uverse. First, let me start by saying that I transferred service back in February 2015 because we were moving. Well, they helped me to complete my transfer over the phone, and even helped me to get started with a few promotional items, or so I thought. Two days prior to moving, they shut off my cable and internet. I called them up and they stated that they cut me off because I cancelled service. That's not true because I transferred service, not cancelled. Those two words have different meanings in my dictionary. Anyway, after holding on the phone with them for 3 hours, they finally got everything straighten out. Or so I thought. I was told that I needed to pay a $500 deposit as a new customer because my service was canceled. News flash: I didn't cancel my service!!

Relocated my business to a new location. Surprised only carrier covers that area is AT&T, with no more option. Open an account with them for DSL internet (only service available). This is Feb. 26. On Feb. 28 got internet connected, and the problem began for the landline. March 6, an AT&T rep told us, "In order to get the port of the line finalized we needed to cancel our account with the other carrier." Of course we did it! After 40 days with no phone and talking to different reps (one time, talked to a manager who gave me email and phone number to contact directly, 20 days, several emails and voice mails, no answer), finally the fifth technician that came told us, "That was an easy process," and next day got the phone working. This is April 28...finally got everything working!

Started out with a phone switched from time warner cable to AT&T Uverse and their tv and internet highest packed quoted 93. After take bill now say 180. Lied to by customer service 3 time about nor being able to give their id number and lied to 3 times about taking off the phone bill for home phone and on top of that they want me to pay for a service for a month. They disconnect because they dropped the ball over 4 time from the being. I have no problem paying if they got things right. Do not go with AT&T Uverse - by far worse than twc at least twc came out and did their best but both not good company. They don't take responsibility. When I was in the us army you took responsibility for your own actions not blame other people. It's a shame how they treat military members.

I signed up in November 2014 with AT&T U-verse and they quoted me $79.95 for TV, phone, and internet with free installation. To date (5/17/15) I still have not been able to get my billing correct and have spent over 25 hours trying to get this resolved. My monthly bill is now up to $152.53 because AT&T says that they don't have any access to DirecTV and that I have to call them. I am so completely done with this company that it is unbelievable.

On 6/17/2014 I added Internet Max to my plan and was given a "Promotional Offer" for $28.00 a month for 12 months while living in Mtn View, CA. On 4/1/2015 I requested my service to be moved to a new address in Antioch, CA in which moved. I started being charged $57.00 a month for Internet Max even though my 12 month "Promotional Offer" has not expired yet. I'm also being charged $7.00 "Equipment Rental Fee" for a modem I'd already had and brought with me from my old home.

I have had U-verse for almost 2 1/2 years now. I am moving to a new house and needed to transfer my service. The first time I talked to an agent about it, he told me U-verse was not available at that address. I was bummed, but understood. I needed internet at the new house ASAP so I found another provider and paid them and scheduled an installation with them. The very next day I talked to another AT&T agent about cancelling because it wasn't available and what do you know? U-verse was somehow now available at the new location after just one day. But, since I had already signed up and paid another provider I told the agent I still needed to cancel. She proceeded to keep offering me deals, but I told her multiple times no because I had already paid someone else.

I've had it for three painful years and tonight I went back to Time Warner. Neither are good but my Uverse is always down and 2-3 days before someone comes out. I tell you, it's almost fraud with as bad as their service is.

The first year with U-verse, I was billed the same amount for the entire 12 month period as promised. After that, monthly bills varied as much as $20 even though I never stream or buy pay per view. Excuses were everything from tax increases to that promotion ended, even though if I quit the service, I'd have to pay a huge termination fee. They never abide by their agreed upon terms once the initial period expires. To AT&T a contract has no meaning except as a means to charge more fees to the consumer on a monthly basis.

I moved in to a new house 2 months ago, got my Uverse set up, no problems. I've got a bad wireless connection.... rep told me to go get a separate router and cell phone tower. No problem, went out and got it. I asked for a tech to come over because I was having problem. They WILL NOT HELP ME FIX IT. After 21 years and spending $600 a month on their services won't send a tech. Oh wait, they'll send a tech if I pay another $150!!!!!!

I have 4 cable boxes for Uverse inside my house. One is not working. The other 3 are. The one that is not working has the splash screen for AT&T up, but it never seems to connect. I called AT&T customer service on Monday and explained that it was only one TV not connecting. They agreed to send a tech out. The guy came at the appointed time. However, he fiddled around outside (remember, everything works except one TV inside) and left. Problem NOT solved.

We received a statement that showed the credit we were due. The next month we received another statement showing we owed them $169.98 (showing the credit eaten up by the charge) because we did not return the equipment.

I had new service installed on Friday, 5/8. Today is Wed., 5/13. I have already had 3 problems with this new equipment. Called today, was on the phone for 1 hour and had no success. Asked to speak to a representative and all of a sudden was disconnected. Can't get anyone to help me or even come out without a charge of 149.00. Really, wtf AT&T, are you really that hard up for the ** money?

I have had AT&T at my house for 8 years (only bc it's the only internet provider in my neighborhood, which I don't know why bc it's in Fort Worth). I am suppose to have 24mbps and I on average get between 13 to 16 Mbps. Called multiple times and they have never fixed the problem. I run one computer and tv off of it-- should not get so low. At work we have AT&T and our internet went out Saturday and it is Tuesday and it still has not been fixed. I try to get our account at work switched to my name bc I am in charge of the personal finances but they gave me the run around. I recommend staying away from AT&T and seek a internet provider elsewhere.

Every billing statement each month has a different amount and always higher! Sometime ago I needed technical help and they wanted to me to take a yearly maintenance service with an exuberant charge. I did not. I have to discontinue their service. They are crooks!

I called AT&T to obtain internet and TV service. I specifically told the operator that I refused to have a contract because I was worried that I can't pay for it. I have decided to keep the internet and cancel the TV service. I called AT&T today and have been told that I have contract and that it will cost $165 to cancel the TV. I specifically told them that I didn't want a contract. Will you please help me?

Alright so we have had home DSL since BellSouth with AT&T. We pay for 6.0Mbp and we have never ever gotten even 75% of the speed promised. We always lose connection and have problems. Every time I call them and get someone who is incompetent I hang up and call again. Anyone foreign who I can't understand gets the red button as well. I actually just got off the phone with them. They're sending out a tech. He's obviously not gonna find a problem even though it is obvious there is one. I just ran a test 2.3mbps download hard wired into my router. It's a Linksys WRT1900AC Nighthawk. I don't use crappy hardware just crappy ISP because nothing else is available. If they have to come in and fix something it's gonna be $99. The ** it is. I haven't ever gotten what speed I'm suppose to from yall so go on and credit me back what I haven't been getting and use it for the repair.

U-verse changed my billing amount to $37 dollars without warning. I didn't realize and accidently paid $36 dollars ONCE. The next bill stated that I owed $37 plus the one dollar from the previous month. That's IT. So I paid the $38 on time. THEN, the next month I was hit with a NINE DOLLAR late fee on my ONE dollar.

I was billed for the Pay-Per-View fight that was on last weekend, and I did not order it or watch it. The charge was $100. I called AT&T and spoke with billing, tech services, customer service and the retention department. After threatening to cancel my service with the retention department they credited my account for $50. I am so disgusted with them, I would like to change services, but their product is really much better than any of their competitors.

I have been at Xfinity for a long time. I moved to a new place and decide to get AT&T UVERSE. Trust me it's the biggest mistake I ever make it. So sad, was expecting something better for a big company like that but what get is bad and lot of trouble.

The internet is constantly freezing up all day long. Contacted AT&T told them about it, it works fine when it's working but constantly freezes. They had us run a speed test which was ok and I told them speed was ok when it works but it just keeps stopping. Their response was "Speed test is ok, so it's your problem".

AT&T has the worst customer service. I am trying to fix this collection since 2013. And I still can't. I have a collection because I made a payment on the account cash. And I lost my receipt and supposedly they never received the payment. Now I made the pymt again to a company named Afni inc. (collection) They never reported to AT&T that it was paid. Now AT&T said that the pymt never was cashed. I have my bank statement and shows that Afni inc. cashed me. But the lady from AT&T says that the pymt can be shown in on my bank statement but it was never cashed. (Something that I don't understand) Is stupid!! So my bank is lying? I have the proof of the pymt that it was cashed, but they continue saying the same. I'm tired of this **. They can't fix a problem. They just want money 3, 4, 5 times no matter the times, they keep charging.. I hope I can sue AT&T. I have to do something about this company...

Recently I moved to the apartment building Downtown LA and had no option just AT&T for tv and internet service. More - I was offered special rate if I contact particular agent. Since I use to high speed of internet and non interrupter service from different providers in a different locations I was surprise when agent offered me low speed saying (like I am an idiot): "This is very fast". Price was much high for what was offered. Since I am not an idiot I could not believe that I have to agree with this BS. I tried to get different service but looks like this building was monopolized by AT&T. However I was able to sign up online for fraction of the cost offered by agent. It is a scam I say. I was not able to get offered by other companies speed. AT&T is far behind the rest of the world on this subject and agents are talking to clients like to children not knowing anything.

For the past 3 yrs I have complained to AT&T about my wifi. I pay on time every month, but my wifi works only 10 to 20 days per month. I am a senior citizen and I now know how it feels to be misused and abused by big business. My area only has AT&T wifi or I would have changed companies (DISH) by now. Red light means no Broadband Service!!!

I called AT&T to cancel home phone but keep wireless and internet. When the bills, yes plural, began to arrive, I found that the total of my bills for wireless and internet exceeded that of the combined bill. By the way, they also lowered the cost of my wireless to be more competitive. They also switched me to Uverse. When I called to question the bills, I was passed around from wireless to internet to home phone with each saying I had to call the other services. I went around the cycle twice on two different occasions and never got an answer.

Worst customer service I've ever encountered. We just moved from Oklahoma to California. We had spoke with ATT before moving and they said all we had to do was call and transfer - there would be no additional charges etc. Well we get here Sunday, call Monday and of course the last barely speaks English. First tries to have us start new service and charge us a 400 dollar deposit, then says it's 100 to start the service at our new house. Um, no. Finally she agrees to "waive the fee" and says service will be turned on Tuesday morning at 8am. Of course it wasn't. Spent 3 hours on the phone with customer service, again, to be told well maybe it just hasn't been turned on, "Wait a few hours & try again". Still not working so we're back on the phone AGAIN trying to get it turned on.

Minus 10 stars -- I made the mistake of changing over to Uverse internet after being with AT&T DSL for 20 years with no problems. As soon as the Uverse was changed over every day -- every single day -- it goes down for 2 or 3 minutes at a time intermittently every single day and all day, over and over -- every single day and all day long. Non-stop! I can't run my business like this. Do not ever switch over. I hate AT&T now.

I have been a loyal customer with ATT for over twenty years, pay the bill on time and in full. Over the last five years the service ATT has is terrible. When contacting customer service the customer service representative spends over ten minutes asking me questions and not answering the one question I called about in the first place. It seems that no information is in the computer screen regarding who I am. No information is missing when ATT sends a bill however. ATT has absolutely no regard for the trouble and inconvenience they put their customers through. Welcome to corporate America. Business is so much better when you have choices to choose from, makes a company try harder to keep a customer happy therefore having a job. ATT has forgotten why they are in business. Customers make your business, keeping them happy results in a great review..

Very slow UVERSE internet - I have full internet capable, so I'm told by customer support, but they cannot explain why I have such weak wifi connection. Only reason is because where I live, the AT&T office is too far from where I live???

I initially signed up with them because I was over dealing with Comcast. I regretted this decision from the start. The person I signed up with gave me a higher plan on his own while telling me I was getting what I asked for. Then the first day it arrives the Internet was very spotty and the HD channels would take 2 or 3 seconds to auto correct from standard to HD. I gave it three days and decided I wanted out of this deal and cancelled my account so I can crawl back to Xfinity. I called up and cancelled which was easy enough. Returned the equipment and lo and behold, a month later I have a bill for $210 which I owe none of. The AT&T csr admitted I didn't owe the bill but since it takes their computers over a month to update..... this I cannot believe...... I should pay it before it goes to collections and then I'll be refunded. The heck is wrong with these people!!! Stay away.

Had to wait week and a half for install, techs spent 2 days at our home and left us without a connection. Tried to call for support and spent hours on the phone without being able to speak to someone.

I attempted to pay my Uverse bill online this morning, but was getting a message to contact my bank because the payment did not go through. My bank is Chase and there is plenty of money in my account. I called AT&T and after talking to a computer for quite a while I finally got through to customer service. The customer service person tried to put my payment through and got an error message that told her that the system was and had been down for several hours. And I should try back in an hour. I tried back in an hour and it was still down. I tried back online several hours later and it would not accept my debit card. This is the same debit card I have used for over two years.

We have had Bright House for about 10 years and made the mistake of moving to AT&T Uverse. What a nightmare. DIRECTV was installed 1st. When I first made the call I was told there was no contract except they would not raise our bill for 12 months. They said we qualified for free Installation, but I would have to pay $28.86 which I authorized they could take that one time fee only off our credit card. We had DIRECTV for 8 days and phone and internet for 5 days at which time I woke up to no internet and phone which they had turned off. I am disabled and must have a phone. They did not seem to care and due to an address discrepancy they could not turn it back on until someone came out here.

After we bought our first home AT&T Uverse was installed on September 5th. The internet was soo slow and terrible we canceled within 5 days and had Cox internet service installed (which is much much faster than Uverse). We received another bill on October 11th so we contacted AT&T to notify them of the error. They said the reason was because we hadn't returned our equipment yet but were assured we would not be billed anything once they received their equipment back. We sent the equipment back and now we have a collection agency calling every day wanting $400 from us. We've tried several times to resolve this since we shouldn't have to pay anything for a couple days of crappy service, each time we think it's going to be resolved, a collection agency calls us days later.

Missed my scheduled appointment for two days in a row. When I receive a call from customer service or myself call a customer service their voice quality is miserable and calls get dropped.

In 2013, I was talked into uverse by a salesperson when I needed to lower the cost of my phone bill. At no time, did this person ever tell me that I couldn't go back to my regular landline. EVER! I have had such problems with this that I'm furious. My landline actually drops phone calls. Poof-dead silence! I've had techs here. Always the same thing - garbled calls. I hear about every other word on my end, and the same for the person on the other end. I called again today. Another tech call. I believe this has been gross misrepresentation on AT&T's part. Frankly, I'm not a big cell phone user. I just want my old landline back. So disgusted! My suggestion, don't ever switch to uverse.

Cancelled service because we were moving and ordered new service at new address. Old account was never closed. Called and called and called for months. Each person and department said they would fix. The account moved to billing, account receivables, to retention. Now we are in collection. I am disappointed, angry and feel that this company is so big no one knows what the other is doing. Customer service is horrible and ineffective. I have contacted an attorney because the collection company said pay the bill and then fight the bill. Fighting with AT&T is impossible. I have no idea who to send a letter to. I would sent you all the documentation but it is over 10 pages.

I live in the country with lots of trees around, so broken wires are not uncommon. Yet in the dozen or so times a tree branch broke my connection. AT&T managed to get a crew out to repair it within a few hours. Pretty impressive IMO. I have friends with cable and satellite access who have lost it for several days. But I've never had to be offline with AT&T for more than a few hours. GO AT&T repair section!!! And thanks once again for getting it back again in just hours.

I had AT&T DSL for years and never had any issues with them. I had called to tell them I had married and need to change my name on my bill. The gentleman told me I could get U-verse, which would be cheaper! My lucky day... NOT!!! The set up was smooth and I had no issues. They shut off the DSL account on April 2 in the morning and turned on the U-verse account that afternoon. We set it up that night and had internet after about an hour. So, I get my bill for the first month of U-verse on April 17th and the final bill for the DSL account on the 20th. I had called about the two separate bills and they told me it was normal and to make sure I sent them in two different envelopes because they were from two different accounts which I did.

I have started with AT&T sometime ago with a internet product they mislead it me with. Yes they return my funds but it still was a problem. It took them over 3 to 4 months to send my refund. Okay, so I forgive this strike one, and continue to do business with them only if they were Honest and up front. Okay for a few years they was pretty up front with me and I respect that because I am a outspoken person and straightforward and was very honest with AT&T. They sent me a offered promotion.

AT&T U-verse sucks. After calling in to get help with wireless service the representative sold me up TV service, first by sending a quote as to the total monthly amount. I agree and had installation done which took about 3-4 hours. Everything was going Good until the bill came which was totally different. Called in four separate times trying resolve the issue, they are saying they can't honor the quote that they made me, so now I’m Canceling because I don't think I should pay more than the quote they sent me in a email prior to switching from DirecTV. They are not to be trusted. They sell you something and then you can't reach the person who sold it to you. I thought that if a company puts a quote down on paper they must offer that price, not here with AT&T. Going back to DTV. Don't trust them and Customer Service sucks. One of my 4 calls a rep tried to send me to the Fraud dept., really? Fraud why, cause your reps lied to me?

So after 1 year after my promotion for my services, my bill went up like crazy. I called them and asked for another promotion and after they assured me they would find a good deal with cable and Internet after I pay my bill, they tell me they have no promotions for current customers. I canceled cable immediately because I'm not paying over 200 for BASIC CABLE to watch 2 hours a day. Anyways their billing is ridiculous. I canceled and they cut cable off on the 5th. However they prorated I owe them another outrageous amount. Please save your time and not use these AT&T scumbags. Comcast is just as bad but at least these jerks speak clear English.

My U-verse went down in Feb so I called AT&T. The rep explained that I would be charged if they found the problem originated at my end. On 3/21/15 the Tech found a problem with my modem. He changed it out. This modem worked till 4/10/15. Crashed again so I received another modem. No tech support fees were incurred... Then I receive my U-verse bill and discovered it increased 28%. I thought a quick phone call would resolve the matter. Speaking with ** at Small Business Solution I was informed the new modem was leased... I wasn't informed of the new charges from the 4 different AT&T reps I spoke to. Needless to say ** were of no help at all...

I have lived in my house for five years and I have had AT&T phone and internet services but every time I call about Uverse TV service I'm told that it is still not in my area and they offer me Dish Network. I don't like the Dish and I'm confused. I can get all of your services except Uverse TV. Now Uverse TV is available in every direction in my community.

I was a long time customer of AT&T's internet services. I had DSL with them for years and was fairly happy with my services. Now, without getting into the details specific to my situation - I had do an account switch over for both my home phone and internet. I figured that, while I was doing this account switch over, I would go ahead and upgrade my DSL from 3mbps to 6mbps, as offered by the customer service representative I spoke to. For the account switch over to take place and for my internet to be upgraded, my internet and home phone had to be shut off for 24 hours in order to initiate the change. I was fine with that. So my order for the account switch over and upgraded internet commenced. I will spare the details - but this 24 hours turned into an 11 day ordeal.

AT&T has the most complicated, confusing, unreadable billing I have ever seen! I ordered service from them and agreed to pay the $100.00 installation charge, to be paid and added to my next 3-months bills. Not so! The first month I get 3 bills from AT&T and still AT&T demands "past due" charges! The latest bill I have shows a past due amount of $48.13 to be paid immediately in addition to the monthly charge and the last installment of installation charge. I will NEVER again have AT&T. I will discourage anyone not to use AT&T! They have the worse customer service and NEVER answered my request to explain their billing practice.

On Wednesday, April 22, I ordered AT&T U-verse High-Speed Internet Business Edition Max. It took me a couple of phone calls to get to the right person who was able to place an order for a small business high-speed Internet line. I was excited to switch from Comcast cable and get onto AT&T's fiber-optic service. I was expecting that I'd be able to get better system performance and even save money. After 45 minutes on the phone with a sales rep, he had taken down all my information, and after listening to him go through multiple legal disclosures that apparently he was required to read, my order was set up. He also told me about an "All for Less Package" that I could have for $10 extra a month, that would give me a voice line that could replace an existing line I had with another service. I was thrilled.

Had AT&T phone service for many years, and eventually cancelled due to their ever increasing bill and terrible service. Very happy with Verizon now.

Where do I start? Ok so installation is horrible. They had to come twice and stay 6 hours each time. In 1 yr we had to stay home from work and meet them 5 times. Every big rain storm would make our Uverse go out. The box broke one month after we got it. They never told us our wifi password. Left us with wrong channel guide for our city. The price was okay AT FIRST. Then next thing we knew we were getting bills for near double our starter bills.

I ordered a Uverse bundle on March 31. I have been on the phone every day since I ordered, except for a business trip. The phone goes in and out, the internet and TV the same thing. I've had 7 technicians at my home with no results. Probably the most telling thing was when a technician told me that had not updated, what I believe he called the fiber optics, in my area. WHY OFFER A SERVICE THAT DOES NOT HAVE A PROPER INFRASTRUCTURE.

We have bundled AT&T & DirecTV service, and dealing with them on any issue is a nightmare. Although service was established through AT&T, if any issues arise (which several have) the customer must contact AT&T for their services and contact DirecTV for their services. Neither can see what the other one has on file, so when it is an issue that concerns both companies, it has taken literally hours worth of phone calls to resolve the issue. I would never contract these services again, and advise anyone looking to use these companies to contract the services separately. The bundle price is not worth the hours spent on the phone.

Since October 2014 I renew the contract with Att for the next 12 months. They offered me my monthly payment would be 120 DLL plus tax and for the past months, I need to call them to fix my statement because every month my bill is more than the 120 dlls that they promise me. I'm tired and angry because I need to review my statement every month and they just said "I'm sorry for the inconvenience". Today I called them for the same situation and tried to cancel my account and said me that I cant because they charged me 15 dlls for each month through october 2015. For that I response "Why", because they have not complied with the contract? And just said this is the process... and I disagree with that answer. The other reason is that the service is poor, slow, and not meet the level of service that they offer. I am too angry and uncomfortable with the service.

Our company has been AT&T Uverse customers for over two years. For the most part the service has been great and in our area we don't have any other real option. We began experiencing some service issues and requested a tech come out and assess our modem. The tech determined that the modem needed to be replaced. I just received my bill and there is a "high speed internet equipment fee" that will be a recurring charge monthly. I called customer service and asked how a company can increase my bill with a monthly recurring charge without informing me of the fee. After dealing with two people in billing I was referred to tech services and informed that there was nothing billing could do and any changes would need to be made by tech services.

Extremely dissatisfied with this AT&T U-verse so far. It took me 3 calls over 2 months and 10 people who barely speak English to get my billing corrected because I originally was being billed for more than I ordered. I called last month and asked for it to be changed so my bill is always due on the first and despite the woman saying it was done it obviously wasn't. Then I moved and things have gotten worse. The person I moved in with had U-verse already but she was still under the 30-day refund period so it was decided that I would transfer my service and she would cancel hers.

I am planning to move to NC and called AT&T to get the info on U-verse and Internet services. After spending 5 min on hold and learning U-verse is not available to my new address, I asked the rep what the Internet speeds and prices would be. He WOULD NOT GIVE ME PRICES!!! He said unless I was ready to place an order, what advantage was it give me these details. I explained I was getting info to establish my budget so I needed to know what my choices for Internet were… HE HUNG UP ON ME!!! AT&T SHOULD BE AVOIDED WITH THIS TYPE OF SALES TACTIC... NOT DISCLOSING PRICES TO POTENTIAL CUSTOMER.

My experience with AT&T has been terrible! We have been with AT&T for 3 Years - TOO long. Our service goes out several time per day and we constantly have to reset the router. We have called many times, spent countless hours on hold to have techs sent out to our house and all they do is replace the routers. It's a JOKE! We are canceling our service with AT&T, thank GOD!! I will never recommend U-verse to anyone I know!

On April 14, 2015 I called AT&T to negotiate a new plan since my contract was about to expire and they were going to raise my monthly bill $53. I spoke to the agent and after 30 minutes of negotiating we agreed on a triple play package for $145 with a 1-year contract and an early cancelation fee of $187. This package included keeping the fast internet, upgrade from the U300 package to the U450 package and add home phone service. I told the agent that we had never had a home phone but may want to activate this at a later time. The agent said the package was the best deal and since we were going to be paying for it I could activate it at any time. Before we ended the conversation I had the agent repeat the package and monthly cost to me and was told that I would also receive an e-mail confirming all of the changes. I never received an e-mail nor order number.

Hope you never have a complaint with At&t uverse service because you probably will be singled out as a complainer and things will just get worse for you. I have the proof. I have a new 55" Samsung wireless TV that I would like to use for the usual internet apps. So the tv would not connect and I called and was told it was a problem with the tv. What they did not know is samsung offers 24 hour online diagnostic service, so I contacted them thinking they would not be able to connect either but they were able to connect and I was assured there was nothing wrong with the tv that the transmitting receiver was working fine. I called at&t back and informed them of my conference with Samsung. So then at&t told me to turn my tv off and back on again and like magic my tv started connecting.

When I'm watching tv I always stay on a channel then when I want to change to a different channel, I can't. I can't change to different channel. The cable won't let me and sometimes I can't even see most of the channels. Also because of AT&T the wifi is slower than before. So ** AT&T.

We are huge NASCAR fans. We travel to several races a year. The reason we have the package we have it's so we will not miss a single race. Now instead of watching NASCAR xfinity races AT&T airs darts... darts really. I called to complain and they blamed Fox Sports 1. Yet other providers not only air the race but comparable packages are cheaper. I have always liked my AT&T service up to this point. I never lose service, internet is fast and reliable yet after missing today's race I think I will be changing providers. AT&T would rather lose a long time customer than provide the coverage I paid for. I wish a good lawyer would sue the pants off AT&T. I feel that they breached our contact by not providing the service I pay for.

On 4/8/2015 I was having DSL 3.0 issues, called AT&T to fix my slow speed. The tech recommended U-verse. He said I could get up to 5.0 speed. Placed order, installed it and what I got in speed was 0.79! Been talking to their reps for 7 days to get DSL back.

My AT&T U-verse internet service is increasing higher without letting me know. When I called them, AT&T rep told me that If I increased my internet speed, I would get a cheaper price because they offer a special service right now. I was agreed with her and changed to higher speed. This month, I got a statement with three times higher than I had before. Bad services! Cheating!!! When I asked to change lower, I couldn't get the price that I had before.

Complained about U-verse HD TV reception, picture freeze on all channels. Technician came and said it may be the distance of the TV modem (located in the second floor library) from the TV receiver (located in the ground floor family room). He extended the CAT5e cable closer to the second floor hallway. After 4 days, no improvement. I am disappointed with the U-verse technology of wireless TV reception. I am switching to another TV provider with the technology of hard wire cable connection to the TV receiver. AT&T U-verse TV system has to improve their research and development technology.

The customer service made me wait more than 30 mins and I just needed a few questions answered... hung up. This is terrible business and we have to pay high premiums for such poor service. AT&T is too big! We don't have much choice but it's awful they get away with such lousy service.

I was on the phone with a customer REP 2.8 hours today. Unreal. The service stinks and they will tell you anything to get you off the phone. It's a shame when we the customers know more about the products than their REPS. Congress needs to step back in and fix this problem because they have created a MONSTER on George Bush watch. They charge what ever they want to for their so called services and LIE. You talk to several different REPS and they all tell a different story. I can't wait for Comcast or anyone else to start servicing our area. I'm so sick of AT&T and the 3 month promotions, they are as FAKE as their COMPANY. They should change their name to AT&T RIP OFFS. Just like HOME LAND SECURITY (hint hint).

Had a problem with a remote still under warranty, contacted them via chat. They said no problem that a new one would be shipped, received it in 2 days WOW - except it was the wrong one. Contacted again and was advised they will ship the right one however it will take five days. Explained to a supervisor this was unacceptable, was advised he could do nothing but I could order online and pay $65.00. I said, "Ok can you issue a credit to my account so I can get it sooner by ordering it online." He said NO - this is after they made the mistake. Customer service and Supervisor not helpful.

My wife was a long time customer with a bundle package through Dish Network and AT&T and she was getting charged for services she was never receiving. The bundle deal was never renegotiated, and she was paying nearly $200 for what was supposed to be $89/month. Her internet was always going down. After she added me to the account as an authorized user I called to cancel the phone service which we didn't use; we had tried to get a stand alone phone service for internet only but were told that they didn't have one available - it was only after I suggested we would cancel all of it and go to another provider who did that they offered up an option to upgrade to U-verse w/ stand alone phone.

I'm trying to get internet service but they are telling me it is not in my area then they tell me it's full. I've also had 3 techs tell me that it's not and it is ready to turn on so wth. It's hard for my kids to do home work and the school and teachers don't understand so what do I do now?

The person who installed our service left a wire hanging off the side of our building. He placed the modem by the living room tv instead of in the computer room. Our computer now runs on wi-fi and is less secure. For some reason the tower on the computer runs all the time now - the customer service person didn't know what the problem could be. The control for the tv is not user friendly. I struggle to work the buttons. There are many times that I cannot find anything interesting to watch on tv after looking through thousands of channels. The telephone rings and hangs up almost every day - sounds like a failed computerized phone call. When I signed up the sales person said my bill should be 150.00 and no more than 160.00 per month - it ended up being almost 190.00. Since switching from my previous provider, it's been nothing but headaches.

In Jan & Feb, received mail and email notifications about availability of U-Verse internet in our area, but that if we wanted to continue our DSL service, all we had to do was call and voice our preference before Feb 26. Did so twice, the second time after a reminder email, at which time I was told that our preference had been recorded and that we actually had until 2020 before we would have to change over. Surprise- bright and early on Feb 26-no internet! Called AT&T who flatly denied that we had been given a choice, and had to agree to U-Verse installation before they would turn our DSL back on (which I urgently needed for business). At no time was I advised that it was mandatory change, and DSL is still available in our area. Pending installation at vastly increased cost. RUN!

Months ago I read on the internet about AT&T and U-verse. It is worse than indicated. They signed me up as a retired employee for Uverse internet and voice w/ international. Their price bounced from $40 to a $90+. If you get AT&T U-VERSE, be prepared to be mistreated among other things. I never was an employee and did not claim to be one.

AT&T U-verse is the biggest waste of time and money that I have ever encountered. I have had the service for about 3 months now and I was tired of it after 2 days. We started out with the 3 mbps plan and realized that it definitely wasn't enough for what I needed to do. We upgraded to the 6 mbps plan, which should be more than enough for two people, but it wasn't enough. Now at any given time our highest speed is 2.5 mbps. Now, I've worked for many internet companies, so I know that when they say "up to 3" or "up to 6," that's just your max. You're not always going to get what they tell you, and I understand that. But when you're paying for 6 megs and you're not even receiving 3, you can understand how frustrating that is.

Did not know that there was a time frame to return the equipment. Did so anyways and now I'm being told that I have to pay on equipment that is not good to me. I tried to rectified my bill and pay over the phone the same day but was told that I was too late and they could not revise the fee. Spoke to the manager. What a joke same his name was **. Never knew that you can get charge on something you don't even own. Will never do business with at&t again.

I switched from Comcast and went to AT&T because of costs... well that was a mistake. The TV constantly freezes and I have to get up, unplug it, plug it and do that three times to see if it'll respond. If I wait all day to see a five minute spot, my TV will inevitably freeze at that moment. No exaggeration. And the on demand services carry NOTHING. Wanna see the last two episodes of a show you've been watching for five years because you had other plans? Forget it, not happening. They carry up to the last two episodes so you're screwed. If there are ten episodes, after the show ends you can get up to only episode 8. The movies suck too so their contracts are weak. I may have saved money switching over (and you are obligated for a year under contract) but the aggravation and lack of services are not worth it.

This a small business at Travel Plaza right by the interstate 35. We do have customers and most of them use credit cards. Our card process through AT&T modem and phone line. AT&T dsl modem has been down almost 3/4 weeks and then come back, then down and come back, it is like wired and without any reason. We have been calling AT&T and unable to fix the problems. Today April 4th 2015 AT&T Tech guy (Mr. **) came and fix the problem (according to the AT&T tech guy) then he left with his phone number - told us if any problem to call him. Soon he left we found our main land line is not working, land phone was working and never had issue before until that tech guy worked. We called him so so so many time - never answered and we call AT&T customer service so many times and they keep transferring me different division and I was tired to explain same things over and over.

When trying to make contact by telephone, it is ridiculous. You cannot speak to a person, you must listen to recorded messages. After three attempts and 30 minutes later, I finally get to speak to live person. My line has been laying ON TOP OF THE GROUND for SIX MONTHS. I have called three times to get this scheduled. In October I was told it would be buried but it is still ON TOP OF THE GROUND now in mid-April. We cannot mow and it is an eyesore.

I contacted AT&T to inquire what it would cost to switch from DirecTV to U-verse TV service. I was given a price that was half of my DirecTV bill and two separate "reward" cards so it seemed like a no-brainer to switch. When I asked how the price was so low, the rep told me that AT&T wants to keep customers happy with low pricing. So she called DirecTV with me on the line to cancel that service and scheduled the U-verse install.

We called to order service on Saturday 4-4-15. The girl recommended a package and said she would email me the information. Set up a install for 4-9-15. Said it would be between 11am and 1 PM. Never received the email after calling back several times. 4-9-15 I took time off work and the technician showed up right at 11. He then informed me the install would take up to 8 hours and he would have run a temporary line on the ground to my house. I was not told any of this. I called customer service and was transferred 5 times and hung up on 3 times. Was on the phone on hold and being transferred for an hour and a half. I told him when he finished running the wire I did not take that much time off work. He said he could come back at 5 which was fine. So at 8:30PM we finally had service.

My wife and I applied for AT&T U-verse 5 months ago when we first arrived in Florida. At that time, we were quoted a price of $152.00. We were never told that this did not include taxes. We never received a bill under $180.00 and therefore went to the AT&T office to attempt to straighten out this problem. Spoke with their representative and after getting rid of certain things that we did not use, we were told that at a price of $7.00 per month we would receive SNY and the YES channel.

Made 3 service requests to AT&T re: problems with my home phone (POTS) line having periodic bouts of hollow sound with clicking noises often resulting in lost call. 3 visits later… They are unable to find a problem. Last visit at 8 AM Saturday, followed at 10:30 AM with a visit from the U-verse guy to upgrade Internet speed. By @ 3:30 PM, told line has to be changed and line people would arrive within 2 hours. At 6:30 got a call, intended for the tech, saying they were working on it and would be finished shortly. At @ 7 PM, I noticed I had no phone service. Tried to remain patient and give them time to finish.

I switch to AT&T after several months of contemplating on switching from Comcast whose Customer Service sucks but I could count the number of outages I had on one hand when I had Comcast service for five years. Ever since I had Uverse service, my internet and phone service is intermittent at least 3 days a week. I can't work from home because my internet can be down for several hours at any given time. I've had several techs come out and reconfigured my setup. The internet may work OK for a couple of days, then slow down and stop working at all. I agree with other consumers. AT&T doesn't care about their residential customers.

I have been on the phone with at&t one day and DirecTV the next. I am so disappointed in the lack of integrity these companies have shown me in the last two months. I have been on hold for an hour with DirecTV today about the failure to bill me the price that was quoted when I ordered the service. The representative was no help at all and I waited 30 minutes for a supervisor to come to the phone. I'm still waiting. I was on the phone for 2 1/2 hours yesterday with AT&T. I FEEL LIKE I'VE THROUGH THE WRINGER. THESE BUNDLE SERVICES ARE NOT ALL THAT HAS BEEN PROMISED. Do your research first because these two companies are not honorable and don't do anything to help the customer resolve the complaints in a way that is a win-win. I had ordered their services for my business. I'm CANCELLING MY ORDER FOR MONDAY.

AT&T Uverse customer service department is misleading. I called them few month ago to downgrade or cancel my service. My wife and I hardly watch TV so I wanted to save the money. The lady I spoke to offered to upgrade my service from U300 to U450 for less money than I was paying. I agreed to give it a try for few months, the next bill was wrong and I had to call them and get it corrected. They do not have a 24 hour call center, you have to call before 7pm. The second bill was wrong again and had to call them to get it corrected.

U-verse chooses not to show the NASCAR Xfinity series on Fox even though they charge for that channel. Think this is childish and I guess my only option is to switch my cable, house, cell phone and internet supplier. Bad customer service!

In 2014, based on offered promotions and promises, I accepted a 2 year contract (via telephone) with AT&T U-verse for cable, internet and voice services. At my insistence, the agent confirmed several times that the total monthly amount would remain fixed at $177- thru the life of the contract, or until January 2016. I was also offered a $100 credit card (received) and the choice of one item; I picked the 35" TV. I confirmed with the agent that I chose the TV. I subsequently confirmed on their website that I elected the 35" TV and I believe there was one more written confirmation subsequent to that.

It has been 3 months since I cancelled my service with them and today I get a call from a collection agency because my AT&T u-verse bill is 90 days past due. Funny thing is they never contacted me themselves to try to collect said debt. The collection agency stated that in AT&T service agreement, they state that it is the consumer’s responsibility to contact them for the final bill. When I reminded him that I did contact AT&T when I canceled my service and asked if I owed anything else to AT&T and I was told "no you don't" by the service rep. AT&T has very poor business practices and they are breaking the law by not attempting to contact the account holder before sending a debt to collections, especially when the account holder does ask if anything else is owed and they say no.

I have called AT&T Uverse over and over about charges on my bill - they said no one could charge on the bill anymore. When my friend's son came over he charge more stuff on my bill over and over again. They said over and over that no one could charge anything else and every month for the last 4 months there's been extra charges. I don't understand how this can happen month after month when they say it won't happen again.

We were informed in 2012 that our bill would be locked in each year as long as we called every year to lock it in at the same price $127.00. For the past few years now, I have been doing that, the most recent being Jan. 22, 2015. Today is Apr 9, and yesterday I rec'd a call stating that we owed $336.00. Our bill doubled!! We were not contacted that this was happening, instead we were contacted that we were in arrears. I called the 800 number to get THREE different people in INDIA taking my call with nothing resolved. Today (April 9, 2015) I was on the phone for TWO HOURS to which it became a "haggling/negotiating game"!! I told her I was promised our bill was locked in at $127.00 on Jan 21 AND 22 and that's what I expect. She said the BEST she could get me was $136.00... SERIOUSLY?? I told her that bait and switch is illegal and I was NOT negotiating... I want what I was told in Jan.

Had an out of state regularly scheduled Dr's Skype appointment...but because AT&T gave no notice of internet disconnect...my appointment was missed, and Dr. Is charging for missed appointment/lack of cancellation...$175.00!!! AT&T took a week to reconnect service... Along with DirecTV, AT&T is the absolute worst!!! If you have options (which AT&T counts on that you don't) find any other service!!! Inexcusable lack of customer service!!! And if you call reps, each one will give you a different story...one actually told me internet would reconnect "shortly today". Never happened...next rep said reconnect promise was a "mistake" by other agent... Seriously?!?

I have had service with AT&T since 2011. In 2013, I added the U-verse account. Short time after adding the U-verse account, I moved to a location that was not wired for U-verse and had to cancel my account. I immediately tried to get a shipping label to mail the equipment back. However, I never received it. After 2 years of off and on trying to mail back this equipment, I tried to add a second line to my wireless account and was told I couldn't due to an outstanding balance with U-verse for equipment that was not returned. I immediately got on the phone with the U-verse department and spoke with ** who told me that all I needed was my account number to return the equipment at a UPS store. She also stated that if I called back with the tracking number, they would bypass the balance and set up my second line.

I got AT&T in February. I explain to the customer rep that my current bill was $103 and I would like to keep my bill as close to that price as possible. She said she could give me a bundle that did not include phone for $136. Even though the price was a bit high I agreed to it. My first bill came to $220, I call customer service and because I was on the trial period they fix it and reduced it to $131 a month including taxes. The following month my bill went up to $146. I called them back and was told that extra charges was for taxes, even though I proved that I was charged taxes the previous month and my bill was $131.

If I call AT&T to fix my cable box they do it immediately. But if I call to complain about something I get out on hold for 30 mins and the person I talk to hangs up on me in mid conversation! I do not tell or cuss at anyone but I am clearly upset about something. This last conversation I was literally put on hold for 30 mins and then Again for another 8 mins. Then after explaining my problem to one person they transfer me to someone else and then that person hung up on me. Called back and put on hold forever and then hung up on in mid conversation again!!!

Number one.. in my rural area, we do not have fiber optics so we can't get uverse. I have had AT&T for over 40 years and been pretty happy with them till this past few years. We are on just regular internet right now and our internet bill has went up from $39 dollars to $47 this month. Every few months it goes up one dollar and this month was $3. Might not seem like much to some people but on our limited retirement income, it is to us.. every dollar counts. Well they've been trying to switch me over to Uverse till I finally called and told the lady about the fiber optics less wires we do not have. She said she would make note of it. Called to complain about my increase and they tried to switch me to uverse like they did my daughter, she believed them and didn't know that she didn't have the lines either.. told her she couldn't go back to regular DSL after she did this.

AT&T has marketed services and prices they are unable or unwilling to deliver for U-Verse internet. I cancelled my landline phone due to cost--was not informed that my DSL internet was "bundled" and would be cancelled also. Was without internet for 10 days before installation of U-Verse at $100 installation charge I didn't want. Only basic speed available. Three months later, was offered speed upgrade at increased cost, and accepted. After one month, internet went completely out. Technician reduced speed back to basic. Bill is not adjusted to match services even after 30 minute call to discuss. Cannot stream network TV due to slow speed. Cannot keep calling and using 30 minutes for scripted "I can help you with that" responses that are not followed through.

Called ATT uverse because I wanted to play games online which required a wireless gateway that was 5 Ghz. They said they don't have one. Seriously? I pay for highspeed internet and cannot play games online? Had to call att uverse about bad internet performance. Turned out to be bad motorola equipment but suffered through it for 3 months. Uverse DVR just decided to update itself one day. It deleted 6 months worth of TV recordings. One month later and the DVR deleted itself again. Now just shows a big red X on the TV with the number 10 under it. Att says it will place an order to replace equipment. What about my content? Has it gone unnoticed that I pay extra for DVR service but lost 6 months of TV recordings?

I've been out of cable for over 3 hours now. I took a picture of what I've been looking at. I work 2 jobs, and come home to relax and this is what I get?! Call for help, and they do is tell me to run back and forth up and down the stairs telling me to check this and check that. It's waste of time! Not helping at all!! So now I'm out of cable for 2 days because they have horrible service! And horrible customer service! Wouldn't recommend them to my worst enemy.

The salesman promised a rate, but AT&T increased that rate without warning. When I cancelled, AT&T shut off my TV and left on just the internet for a long period of time. Then charged me for both because "it is their policy to charge for both even though only one service is being provided." Threatened to send me to collections, and would not negotiate on what was owed. While I had U-verse, my internet was never "the minimum speed" they guaranteed. Many techs came out and ended up giving up, stating that it was 10 mbps and that's not far from the 18 mbps that was promised. Stay clear of lies and billing practices that rival Carmax's policies!

I was having DirecTV to be installed into my home and was told I would have to have AT&T Internet and Phone service. After waiting for 29 minutes on the 800 number I then called the 877 number and reached some person from AT&T in India. I told him what I needed and he asked why I didn't give U-Verse a try. I said “you know I didn't even think of that". But I had got a great quote from DirecTV and he told me he could beat that. On the phone with him for 47 minutes I agreed to get the bundle and gave me a total of what my bill would be. And then he said, “Can you hold for one minute?” I of course did, when he returned he said he talked with this supervisor and was told I could be promised this total for 24 months. I said OK but with a 1 yr. contract, but 2 yrs. price quote. I was happy.

I moved and requested their services (cable and high speed internet) to be transferred to my new place. Their services were transferred but apparently not the high speed internet that I was currently paying for (instead some base package Internet which I didn't want). I contacted them to complain about the internet lagging bad - whether it was my phone, computer or PS3 it didn't matter, they all were bad. Apparently (according to their customer service rep) I'm billed a month before the service is rendered. That's Kind of odd seeing how they can't predict when I would rent a movie etc.

After being over charged for years with their landline and their so call 6 MB Extreme DSL service, March of this year I decided to change over to Uverse, with a promise that the installation would be waived, once by the person that signed me up, and the second time by the person I called to inquire about the charge. After spending nearly 2 hours on the phone it was discovered on my bill, that rep. saw the error and supposedly corrected it. So I thought, I should have known something was up because all she was interested in was trying to sell me more AT&T gadgets, also taking the time to look at my four cell phones accounts (which had nothing to do with my call) to see if she could get me into a better promo.

For years our Uverse service was fairly good, we had several outages but they were resolved quickly. Over the past few weeks our opinion has drastically changed. After a few nights of having to reboot our modem, the service went completely down for four days. AT&T missed two appointments, and after wasting hours on the phone with their technical support the service finally came back up. It became clear yesterday that they did not do a thorough job, the service went down again and has been intermittent ever since. I explained to over five representatives that my wife works from home and relies on the Internet for her living, but apparently that had no effect on the numerous people we talked to. If you have a choice, run as fast as you can away from AT&T Uverse!

AT&T gave me a promotion without my consent. I call to have it removed they would not. I asked to speak with a supervisor they told me it wasn't one on duty, not true. I was on the phone for almost two hours trying to get a supervisor. A supervisor finally came after I refused to hang up.

This company turned my internet off because they are trying to force U-verse on me. I paid my bill and I'm getting no service. They should reimburse me but they told me that wouldn't happen.

Both my wife and myself contacted your representatives regarding the area of your service. Each time we were told by 7 different individuals you guys did not service the area where we resided. However we talked with our neighbors in the area who stated they had the service. Each time we talked with a representative we were told by that individual they would call us back. However, no one never made an attempt to call us back. Neither of our representatives appeared to have any working knowledge of the region. I have been a AT&T customer for years and I feel that I got very piss poor customer service, and I will tell all my friends about how messed up this service is.....

Installation day... four trips to home... nothing done. Called AT&T and we both (son and myself) were repeatedly hung up on. Finally get through to set up new installation day. New installation day... comes on time... here for four hours phone, internet and TV on.... but left cable laying across the side and back of house. We were told by installer he was going to bury it... instead marked it with Orange flags, left saying nothing. Call to ask if they are going to bury cable. They offer to come out immediately. But someone must be home. So set up for today. Each time they call we get a different answer.

Simply put, I'll never be a customer of AT&T Uverse again, almost dropped wireless also. However their customer service is superior to any carrier. If you are not under contract how can they charge for a month then de-activate you.

Account # with Uverse **. I've talked to a total of 10 of their employees and NOT 1 of them knew what they were doing. They cancelled an order that I had requested 14 months after the fact. By then we had requested to simply leave all as was. Being that AT&T Uverse had already wasted hours and hours of our time, we requested they leave all as was. But then they cancel our service. We were without internet for 3 days (my husband works from home). They set up new service (on their own, we never requested this). Never told me they had to change box at home. Thank goodness my husband happened to be home, and they installed new equipment. Not the tech fault I'm sure, but again had to waste so much time resetting all. At this point in time, I've probably spend a total of 8-10 hours on the phone with representatives. Not a single one knew what they were doing, since apparently screwed things up royally. Now, they have account in my name (new account, which I did not request) with this information. Still not fixed.

In Dec. 2012, my boyfriend and I signed-up for DirecTV and AT&T. We were told that if we bundled the two services that we would get discounts so, (naturally) we did just that. It took a few months for AT&T to complete the bundling process before we got our first combined bill. AT&T took over and double-billed us every-other month and had twice turned off our DirecTV claiming that someone contacted them saying we had canceled our subscription. After about a year, we dropped AT&T.

Slow 7 Mb speed in LA. After almost 20 years living in a high density area of LA near San Pedro, I have never been able to have high speed internet or Uverse. Evidently, according to some AT&T workers I corralled in the area, the cost of laying the cable is "too expensive." So, if I want faster internet, my only choice is Cox Cable and their customer service has left something to be desired. Where is Google Fiber when I need it? Why can't satellite internet be a reliable, fast choice? Is this the 21st century in Los Angeles or not?

5 different techs have been to my house. My service continues to be interrupted by who knows what. They can't figure it out. Unfortunately, we are under contract. So we call them to report the issue and of course the office is closed. You can only get hold of someone if you call the new service number. Sure they want to sell the product but NO, they don't want to fix it. Good luck!!! I will never recommend them! EVER!

I never had so much problems with a phone company like I had with AT&T. I had them for 2 years. I am trying to get it disconnect. I have moved and they don't have it here. They are telling me I have a pass code or favorite restaurant which I never had, so they will not do anything for me. I have my account, social security, and address. I can't believe this. I told them I stop my card so they can't get any money out of account. So they need to do this so they can get new address to send a bill so they can get their money.

DO NOT fall for the Uverse bundle... Since March 3, 2015, I've had 11 servicemen out to the house, spoken with 39 telephone reps, invested over 40 hours on the phone just to have my old service reinstated. The original installers of Uverse cut all of my old lines (phone, cable, internet and home security) at a cost of $50 to replace at $50 per TV x 3 = $150.00, Home Security $49 = $199.00. Uverse lied about EVERYTHING. The phone crackled, the TV went in and out, the internet slowed by approximately 75% and until the home security company called, we weren't even aware there was no protection in the event of a burglary or fire. This coming Monday March 30, 2015, #12 serviceman is "supposed" to reconnect the DSL.... And as for the Uverse bundle promised at $89 monthly including free installation, we received a bill for $241.68, which will definitely NOT be paid. DO NOT switch to Uverse bundle.