AT&T Internet Reviews

I was living in an apartment and I was using AT&T Uverse until July of 2014 when I purchased a home and moved in with a new electric, water and internet provider all new utilities. In August I contacted AT&T and paid my final bill. Today I was contacted by a bill collector by phone. I paid the bill of $31.19 to avoid a negative occurrence from being on a credit report and I told bill collector I was paying to stop AT&T, as I pay all my bills, on time, all the time, but I would pay and, go after AT&T as I do not believe they would steal from me in this unethical way. I am really mad then I immediately called Uverse back and said they had no evidence I paid even after I gave them my confirmation number. I need an attorney because I may get another bill six months, or even a year from now.

I have been having issues with my slow internet for years. I have complained here and there. They are very by the book and very polite on the phone to resolve nothing. It always seems fine on their end, maybe it is. Then in that case whatever determines their end, sucks. I have been paying for 12 Mbps download speed. On a average I'm usually getting about 3 Mbps. I have may logs of my internet speed test. It has never been consistent. But like I say, it never ever gets resolved. I'm in a building which only has AT&T as a internet provider. I sadly have no choice. I hate, I HATE AT&T UVerse!!!!!!!!

Just moved from Comcast after being their customer since 1999, the service just kept getting worse! 2 days of Uverse and I am loving it!

I returned internet equipment to AT&T via UPS store at the end of January 2014 - 14 calendar days after receipt. I received an invoice for $106. I phoned AT&T and they assured me the bill would be credited once the equipment was received. 2 months later I receive another invoice. I phoned AT&T again and they said the equipment was notice received the amount was owed. 1 week later, I received collection calls demanding the $106 balance. So, AT&T is out of equipment and I'm out of $106. I've shipped UPS for 15 + years and never had them "lose" a package. Doesn't seem right to me.

My cell phone drops calls all the time. Or people tell me to repeat what I'm saying because "I'm cutting out". If I'm expecting or making an important call, I will drive in my car to sit near a tower, so I won't lose the call.

AT&T U-verse is not consistent with the internet service, have to wait for a min to restart.

Was told by sales we would get NHL network, HBO, Cinemax, and Showtime as we were getting from Comcast for less amount. When service was connected there was no NHL Network or HBO or Cinemax and our bill was more. When I called to complain was told they did not even have rights to NHL Network and if we wanted HBO, Cinemax they would take $20 off our bill. Unfortunately we bought it hook, line and sinker. Unbeknownst to us we were placed into a contract and we're stuck with their horrible service for what seemed like an eternity!

So I ordered AT&T Uverse on Thursday of last week. One thing I instantly didn't like was that they was mailing my Wi-Fi router out through UPS. And the man came to install the Wi-Fi and the router didn't even arrive yet. The bone I have to pick with them is that they need to have their equipment with their employees when they are sent out to install the Internet. NOT come through UPS. Had to wait longer for the equipment even though the Internet was installed. Ridiculous.

We recently got Uverse & we're big race fans it's so wrong we can't watch Xfidney on Fox Sports 1. Why??? We pay for that station so we should be able to watch race.

Over the past six months or so we've been experiencing an "intermittent U-verse problem" which means the service for phones/internet/t.v. Will disconnect on certain days a couple times an hour (other days no apparent problem). This interruption of services constitutes a serious problem for those trying to reach us via telephone; also for our use of internet for business purposes (and t.v. watching at night). We've requested several times that an AT&T service technician come to our house to check out the problem; however they are usually unable to locate what is causing the problem with their testing. Meanwhile, the service disruption ("dropping") problem continues.

I signed up with ATT Uverse in June 2014. It's been 10 months of ridiculous and horrible service, my television is lost constantly, i.e. at least a few times a week for no apparent reason. Further, my internet is slow, the wheel will spin causing me delayed replies to my clients. I never had a problem with TWCABLE when I lived on the East Coast. Not ever. Gosh, wish I stayed with them or had not elected ATT UVerse. I can't wait for my year to be up, and I will be switching providers. Do not use ATT Uverse. Use anyone but them. ATT for cell service is solid. I would not recommend ATT Uverse nor would I ever use them again ever. Their prices are high and one would expect quality service. Haha. Not happening with them.

I had U-verse install on March 6. The technician was did my original install was actually great. He cleaned up our outside wiring and installed both internet and TV service. After previewing the TV service for a week, I decided to cancel the TV service. I called AT&T and they persuaded me to upgrade my internet service as I was canceling my TV service. They scheduled another technician to come out and perform the upgrade. When he arrived, he told me he would be adding another pair to my account to complete the upgrade. However, in the process of adding another pair, he took down the original service. So, we have no internet. IT IS A HUGE NIGHTMARE.

Start with the good, HD is great, internet speeds good. Nightmare part, the intro price actually ends 30 days before you get the bill. Your bill will then nearly double, so they offer a "new promo" more than original but less than double. After that it took 3 more months of calls (10 hours on the phone) to get the "new promo" actually on the account. 1 year after that it started again so I'm canceling and the phone people disconnected me twice during that process.

I signed up last yr for AT&T U-Verse since I have had my phone with them for many yrs. I was quoted a one yr contract price. In calling to renew my contract yesterday, I was told the rate had increased over $20. I told them that was not acceptable and I would go to Comcast. In checking Comcast I found they did not service my area. So today I called AT&T back to tell them I had to agree to the increase, only to find out that that offer was not valid today. So now the increase is well over $30 a month. They have no value for a returning customer. I tried to speak to a supervisor who said she could do nothing to help me. I would never promote this service to anyone.

Our AT&T Uverse account is constantly changing. We must call and report errors. We have been given new promotions to reduce the price only to have it raised again. Every new promotion starts a new contract. I was told that a cancellation penalty at twelve months would cost me $186.00 and reduced every month by $15.00 thereafter. So, every time I agree to a new promotion to reduce my rate, I'm back to the twelve month penalty rate. Our bill has been raised the very next month after we agreed to a new promotion. There is no explanation.

Very unreliable near the end of the month because I think they are throttling our speeds when they are not supposed to be. Whenever we use a certain amount of data through our wifi, it gets slower every single month. It also kicks you off for no reason or explanation.

I've been with AT&T for 20 years, had DSL with them for 17 years. I run a small consulting business from home and rely on the phone & internet to communicate with clients and send information. 3 months ago I try to get onto the internet and it's wasn't working. Neither is the phone. I call AT&T and they say it is mandatory I switch to the Uverse modem - and they'll be nice enough to reactive my account until they can come in & bring the new modem. Guy comes in, says he can't do anything since he needs to get to DSL plug that is behind huge shelf that is bolted to the wall (I was told they simply need to switch modems). We spend all Saturday moving the shelf, guys comes back Monday (2 hours after the end of the time window), stays 6 hours.

This is the third time in less than six months that our U-verse and DSL have gone out. Waited all day for a service tech, then received a text that they can't show up! Been four days without service. AT&T sucks at customer service!!

In December 2014 a technician came out, turned service back on and changed equipment out. AT&T shows 3 boxes returned but continues to charge me for equipment. I call each month (3 months now) to dispute the charges and explain that the technician took the old boxes with him. 2/22/15 when I called and talked to ** he told me he shows the boxes returned, told me what amount to pay and that it would be corrected on the next bill. Got it in the mail, and it's still wrong. Tried instant chat but that person couldn't figure it out and didn't show the boxes being returned at all.

So, my wife and I went with AT&T U-verse Internet when we moved down from LA. We got the introduction rate of I believe 45 bucks that would go away and jump 10 bucks after a year. Well that happened, but then just two months ago our price jumped another 10 bucks for no reason. So, I called to ask why it went up when we did not change our service. They told me that they could not help me by cutting my cost again, even though they had no answer for why it went up. Instead they told me that they could get me TV now because I was paying the same amount as someone with TV and internet!!! I told them that I did not want more services. I wanted the service I had for the price we had agreed on. They said that they could not do that so I asked to speak to the supervisor.

The service from AT&T U-verse is very poor. Their internet is very slow despite having an upper tier service. Often videos buffer, pages open slowly, the spinning wheel just keeps going round and round while I wait. I have to watch my monthly charges closely as they will increase without notification. Unfortunately I have about 8-9 months on a contract for internet service. I was told due to promotional billing that I was obligated for a year. I have been very loyal to AT&T with mobile service, U-verse TV and internet for 6 years.

3 Weeks ago we signed up for AT&T Uverse over the phone. We originally called due to the $89/month rate for a bundle package. We were going to get Basic TV, Basic Phone, and the fastest internet possible. After a while we ended up to agree on a rate of $112 per month due to the fact that we added 2 TV's. We were also promised a free 32" TV or a $250 credit.

When I signed up for Uverse all NASCAR racing was part of the package. Now they are blocking the NASCAR Xfinity races. We get dart games. If they are not going to broadcast the races the consumers should be entitled to a reduction in their monthly bill. I would much rather see the races.

I had upgraded my att u-verse internet from 3.0 to 18 mbps. So shortly after that my wifi stopped working so I had them send a technician to my house. He found that the router was defective and replaced it with a new one and according to att is worth $100. I asked the technician if this was going to cost me anything he said absolutely not. A few days after that I was as happy as could be until I look at my bill, I found out att was now charging me a $7 router lease fee every month.

Just signed up. My paper receipt has the activation fee of 49.00 crossed out, wasn't supposed to be charged. Called up to complain. Took me about 40 minutes. People constantly putting us on hold for 5 minutes at a time. Finally at the end all you get is "I am sorry ma'am but that's not what is in my system." I had proof, right in front of my face, dumb **. Wouldn't take it off.

On 2/25, after receiving a voice mail from U-Verse that my bill was coming due, I called to find out why I had never received the monthly email. In October, I enrolled in paperless billing and received an email every month until February. I immediately called customer service, though he could not figure out why I did not get my bill, he told me that I qualified for a package deal. I currently has just the internet service for $59/month. He told me I could get the fastest internet speed and basic tv service for $78/month for 24 months with no contract. I asked him what basic tv was, he stated it the basic news channel, a lifetime channel.

I received a call from AT&T about switching to their Uverse Plan (both phone & internet). The saleslady convinced me that if I tried their Uverse phone and internet, and did not like it, that I could switch back to the DSL and regular phone. Upon trying it and hating it, I called to switch my service back, and they told me that once I switched to Uverse, I could not switch back to DSL. I was so ticked off, as I was totally lied to by their salesperson. Now, they are ringing my phone off the hook to try to get me to switch to their Uverse television. That make it sound almost too good, but now that I read these reviews, and realize that I am not the only one who has been trapped by their shady practices, I think I will just stay with my DirecTV service.

I called to inquire about lower cost options because I recently retired. Finally, after about one hour on the phone, the rep quoted a total monthly rate of $87.00. New Directv service was installed and when I opened my new bill, I did not get what I agreed to. The tv charge was higher than quoted, my bill had incorrect charges and I was promised a $50 gift card which nobody seemed to know anything about. I wanted to cancel everything because I was so frustrated but was told I would have to pay a $480 early termination fee to Directv and I am locked into a 2 year term. I believe AT&T totally misrepresented the actual charge and now I am stuck. When it does come to the end I will never do business with either company again, after 45 years with AT&T.

Call AT&T to verify change in price. They do not care they went up. I have U-Verse basic package with no HD and paid $65.00. DirecTV offer HD same package for $19.99 for first yr and then at $29.99, same as DISH Network. Why paid so much for the same with AT&T? Also, I have HD antenna in my home and get better reception. The only reason I have the cable is for my wife record the programs. AT&T is too expensive.

Anyone who is thinking of getting AT&T u-verse Don't do it!! I have had nothing but problems with them since I've signed up... Everything from taking money randomly out of my account for no reason to them mistakenly turning me off and trying to charge me for the Restoral fee... Not to mention them changing my payment cycle without giving me any indication that they were doing so. When you call customer service I was transferred multiple times and had to explain over and over again what was wrong.. When they ask you what you need help with I feel as though they should send you directly to a person that can assist you. Since July (when I signed up) I have had to call them almost every single month and sometimes 2 to 3 times within a month.

Went to AT&T store to get a new phone ending with a free tablet, that is not free. Even when I told the girl that I didn't want it, she insisted and keep typing in the computer saying it's free anyway. After signing the contract, not before I found out that I will be paying almost $200 per month for a service that in fast food stores, hardware stores, and almost everywhere it's a no-cost.

So since we have moved in our house year 2000 we have had AT&T Uverse. Every month I wait for the bill, very inconsistent, we call AT&T every month about their high speed internet being slower than dial-up, never mind the $50 a month price tag. I understand this is not the highest $$ amount but how much should I have to spend to get a connection tell me the dollar amount that I have to spend to even get connected!! And I pay 200.00 a month give me a break, this is robbery for a service that never works. NO YOU ARE NOT ALONE, THIS SERVICE IS ROBBING ME. AT&T is a monopoly, they are the only ones that provide service for phone, internet and cable in St. Joseph County Indiana zip code 46545.

I switched to AT&T Uverse from Comcast for two reasons. The salesman told me the U300 package would cost 106.00 per month (he even wrote this on my sales receipt) and told me there would be no charge for the two DVR devices (he also wrote this on the receipt.). He said I would have a choice between three rewards, a choice of either of two tablets or a 40" LD TV of which he upgraded from the 32" shown in the flyer. (He gave me a flyer showing only these three rewards.) My first bill was 148.00. (This includes at 16.00 install fee spread over the first three months which I agreed to.)

Gave us a promotion, then lifted the promotion at some point without our knowledge. We paid more than we originally bargained for for months before realizing the mistake. They didn't refund us, claiming a 60-day policy. WHO pays attention to their bills every month? My mistake to have trusted they had their ** together. They should have been liable.

We have had the AT&T wireless cell phone service for years and their customer support folks talked us into trying out the Uverse bundled internet and tv service. Their internet service is awful slow but we stuck it out for a year since we got a pretty good deal on the bundled service. Our year contract is up and now AT&T Uverse has raised our monthly bill from approx $130 to $220 a month incl taxes and other fees. Their customer service rep, named **, told us there was nothing he could do. They will contact us if they run another promotion (no thanks don't bother). I wouldn't pay $20 a month for their subpar internet service but they want to charge $60 plus equipment rental. Honestly the dial up service from last decade is faster than their so called high speed internet.

I have two lines at my home, one DSL for the house and a Uverse for my office/guesthouse. Two separate bills every month paid on time. All of a sudden the AT&T idiots contact me and say the house DSL line must be upgraded to Uverse or service would cease. So I dutifully set it all up and scheduled the install. I told the installer in detail that the guesthouse/office in the rear building was my office so PLEASE PLEASE PLEASE don't disconnect my office, as it is a separate account, always paid by my credit card.

First off, when my Uverse is actually working correctly, I love it and it is why I continue to put up with their customer service CRAP. It is really inconvenient that they are the best TV service I can get in my area or I would not be using them. They have got to figure out a better system for people that move and need to get their service transferred. The past two times I have moved, you would think I am asking them for a million dollars in order to get them to set up my new service correctly and in a timely fashion! I mean, isn't that what they are supposed to do?! A year ago, my husband and I moved into a rental home and it took them 3 weeks to come turn our service on, thank goodness for the local provider that came the same day we requested them to come out. That wasn't even the kicker, they shut our service off at our old house when we weren't moving out for another week!

AT&T don't care for their customers as they say. Every month I call for an extension then my service gets interrupted...that's $49.99 Each time and they have no record of me ever calling every month for an extension. The managers are rude as can be.

I highly advise that paying customers stay away from this shady company along with the other cable providers. I was on the phone with the salesman for uverse for nearly 40+ minutes negotiating an introductory package for the first year. We agreed on the u300 package with wireless box for second tv, 18 mb internet, sports package, and hd package for $105 a month. Amazing right?! Well, got a different package upon installation. Shocker. The salesman lied to me about the sports and hd package.

They said your technician will arrive between 12pm-4pm. He arrived at 2pm, cool I thought he'll be done and I could enjoy my day off. After the technician looked around maybe for 10-20 minutes, he said the problem was outside and he needed to call back up, they will come back in 30-45 minutes. 1 hr passed by and nothing, after 2 hrs of waiting I called customer service and some rude rep tells me that if I want my problem to be fix, they're on schedule to come back between 7-7:30pm. What kind of service is that, almost 8 hrs waiting around. WORST Service ever.

I think it is totally unfair that race fans are missing the race because it is sponsored by Xfinity! Please resolve this as soon as possible! If not, as a consumer, I can switch to a competitor. I am a 20 year plus customer of AT&T. Let's come to a quick resolution to this problem! Thank you.

What genius decided to pre-empt Nascar on Saturdays? With 6 hours of Darts? Who the hell watches Darts? And why is it so difficult to complain to this screwed-up company? The only reason we put up with the poor service is to watch the races on weekends. Well if there are no races there is no reason to keep the service. For the $150.00 a month we currently spend we can find another provider. AT&T Uverse Sucks!!

AT&T sales guy really got me good. I got the offer for $500 Visa gift card so thought I would check it out. The deal was for wireless customers who could get a digital phone, Internet and U-verse TV bundle with free install. **, the sales rep, tells me all of this for $125/mo. Wow! Ok! The install was fine but the installation guy complained the whole time about how much work it was for him. He's getting ready to leave and I asked him about my phone and he tells me there is no phone service on the work order.

I have been an AT&T U-Verse customer for 3 days, sat on hold for 5 and a half hours, appointment was changed without notice, install tech was 3 hours late, box stopped working hours later and they stated they would come between 8-12 but never showed up or called to say they were not coming. Finally fixed it myself. Their customer service department is clearly Indian outsourced and you can hardly understand anyone. Even before I got the service, it took over an hour to either get through in chat or over the phone. After the customer service tech talked to me like I was stupid for a half hour, she realized maybe something was actually wrong. I ended up buying a separate power cord because the one installed was stripped.

I've had AT&T and DSL since they bought out Bellsouth years ago. When I moved to a new location, actually closer to the city, my service got worse. AT&T assured me it would get better, and have continued to make the same promises. 6 years later we still have the same unreliable 1.5 mbps and the price per month continues to climb. Are you kidding? This is metro Atlanta for pete's sake. I don't mind pay more for better service, but more for worse service? AT&T is truly the worst company I've ever dealt with. I dropped their wireless years ago for this very reason. Would do the same with DSL, but we have no other providers.

I called AT&T to sign up for one of the Uverse Bundle Promotions. I told the salesman that I already have a Cellphone and did not seek a telephone landline. The salesman said that the Phone Landline was included in the package deal and it was free. I signed up later in the conversation. The complaint is that my bill shows that I am being charged $26.53 every month for a service I do not use nor did I originally seek to purchase!

So I called them Feb 27, 2015 (Friday) to switch our DSL service to a new apartment that is in the same building, except a different unit, since we moved to unforeseen forces. I was on the phone with them for an hour and they kept having me switch over to Uverse even as I told them we can only get DSL in the apartment. But they said they could only order it as Uverse and makes a Uverse account for me. She said the apartment and building itself is wired for Uverse so she told me I can self install, but I chose to have the technician come instead. A technician comes the following Tuesday and he said we are not wired for Uverse after checking the wires in our building for 2 hours and says that he will send an engineer to fix the wiring either the following day or today and they will call me.

Here is my experience so far. Feb. 2, got service installed (bundled package) phone or internet did not work. Feb. 3, tech returned to complete but still could not get service to work. Tech took equipment and I was told service will be cancelled. Feb. 15 got a bill for over $300. Called U-verse and told them my service should be cancelled and I have no equipment. March 3, got a call saying I have an outstanding balance and instructions on how to return my equipment. Called U-verse and was told I will be getting a letter in 5 days stating a zero balance. March 4, got call about delinquent bill. March 5, was told my account was never cancelled and they don't know why (it states on the notes I called to cancel on Feb. 15th). On hold for over an hour to speak to the disconnection department. Bottom line, still not resolved and I lost my phone number I ported over for only one night of cable service. Run like hell from U-verse unless you have a lot of time to burn.

Their installer drilled from outside of my house to inside through the side of my surround sound system. I called and filed a claim with pictures and information. Today I get a letter from them saying they need more information like the name of the installer and what happened. Apparently they don't keep records that they keep and maintain. At least Time Warner sent out qualified contractors to install THEIR equipment. Wish me luck.

AT&T came digging and looking and digging some more. After a few small holes in our neighbors' yards done with shovels, and not finding what they were looking for, they came digging in my yard. Yep... Right where the line was... About six feet down and required a backhoe. One big hole that ruined about two-hundred square feet of turf.

Why did U-verse not let Fox Sports show Big East basketball? Chose to show a dart game in its place! We were all set to watch the Butler game and were so disappointed that I feel like getting rid of Att u-verse. All of our friends and relatives watch the tournament and I hope they all contact you. This is awful. Either you contract with the station or you don’t, but don't leave your customers stranded mid-way and just before the final exciting tournament.

I want to point out that this happened at the AT&T store located on the 2nd floor, in the King of Prussia Mall. I went in in early February to replace my broken iPhone. I purchased the new iPhone 6 and the representative, **, told me to buy this $38 screen protector. She opened it, and was putting it on the phone before I even bought it! She assured me that it cost this much because it was COMPLETELY covered with a warranty. Within 2 weeks I was putting on my new case I bought, and the screen cracked. I went to AT&T and they told me I had to go to Moshi.com/register. I left, did as I was instructed, and their website says that I don't have to register with them if it is from AT&T (right at the very top of the page before any other information).

At&t u-verse is not consistent on their billing. When I first started in July 2014, my bill was due around the same time for July, Aug, Sept. All of a sudden my bill was due before the month within 20 days from my last bill. I called them and they fixed it. In December they billed me twice Due Dec 5 and due Dec. 31. I called them but it's hard talking to someone who understands English! In January I got a bill due Jan 30, then feb I didn't get a bill. Then I got a bill due Mar 5. I figured they were crediting me for billing me twice in December. Then I get another bill in March due March 19. That's 2 bills in March. One due March 5 and March 19. Not consistent at all. So sad.

I will never do business with you again. Your customer service is the rudest people I have ever met - they lie, lie, lie lie lie. We have been with Uverse for probably 15 years or so and not until the last 4 have we been thoroughly disgusted with you. We have had a ongoing fight over poor equipment, service, billing. You can't employ the American people? Someone who actually speaks clear English or understands it? Come on. I have been talking with many and I do mean many people that you have turned over to collections on problems they themselves called to your attention and tried to fix and you idiots turned it around and made the mistake and punished them.....

They take away channels from the package you have but they want you to pay the same amount every month. The only way you can get the channels back is to pay for another package. What a scam this is. These stations came with the package deal i get every month but they take away some of my stations and want me to pay more to get them back, wtf.

Tonight I called AT&T to to see what services were available in my area, along the Mississippi Gulf Coast. I reached a Rep named Dennis and he couldn't have been more helpful and friendly. Dennis offered a "no gimmick" approach and offered 18mb internet speeds and a home telephone for 12 months at no additional charge for a total of $51.50 per month. He was upfront that AT&T did not offer UVerse television in my area but offered to set up a DirecTV account if I wanted, to which I declined.

On 2/20 we switched our TV & internet to AT&T... I STILL have no access to e-mail. Now... no records of previous calls... On 28th spent 1 hour+ on phone with tech. We reset passwords..etc. Still no e-mail.. He said "this is a bigger problem, let me call you back in 10-15 minutes". I am STILL waiting. Each time it takes 7-10 minutes to get to a LIVE tech person.... STAY CLEAR OF ANYTHING AT&T.

5 straight days of emailing and hours of calling (you all know it is literally hours) I bought a new construction townhome and there is a Unit A & B - no one can figure that out or change it. The other unit has already established service. I cannot possibly the first person in Houston to have this problem, yet they act like it is a new thing. The 4th day I thought I made progress, after many transfers a rep stated they have made the change and I will be called back 24-36 hours to finish getting set up. Of course I was not, waiting like a teenage girl hoping that boy called, because just like that, they didn't. I got back online to get the online promo and SURPRISE, still not separating the two units and I can't get their terrible service anyway. I also waited the time window 12-3 on Friday for the tech to show up because "He will see it is two units and install" never came.

We have repeatedly complained about slow service and highly variable speeds. A download from Western Digital (hard drive manufacturer) of 60mb took 5 hours and a download from Winzip (zip file software) was registering 9kb (yes a k). Net neutrality cannot come fast enough. AT&T says their speed is not affected by loading but the weekend speed is definitely slower and highly variable. AT&T says they don't throttle sites but my personal experience says otherwise. The tests show that the speed varied from 8mbps to 24 mbps but the actual time is what counts, not tests. My personal experience and press reports say that ISPs are extorting web sites for fast lane bribes. How can a company consciously treat their customers this way?

I called to disconnect my internet in Dec. 2014. Was offered new price and charges for December that resulted from end of promotional period waived. In Jan. 2015 internet disconnected for nonpayment of those charges waived in Dec. Horrendous customer service but got internet restored with promise wouldn't happen again. February 18, 2015 internet again shut off for nonpayment of monies billed in December and supposedly waived. Paid bill online and was told internet back on in two to four hours. Not reconnected. Next day, told internet was permanently disconnected and would have to put up new deposit of $100. Did that. Said internet would be on in four days. Wasn't. Told I owed $230 dollars, treated like crap, hung up on, presented couldn't hear me etc.

I truly enjoy my AT&T service. However when it comes to billing and promos offered they truly do not follow through. I've seen a promotion of when you move take your service with you. A 3 year special that was 99.00 a month with a 300.00 visa gift card. The rep told me that he could reduce my monthly rate down to 79.00 in lieu of taking the gift card. I said OK. This was Oct 2012. Thinking OK set for 3 years. Sept 2014 Billing Changes I call complain about billing changes and rep says, "No way that it was for 3 years but I will take care of you," ended up with a 1 year contract for 99.6.

I had been receiving offers to switch from Comcast which I get for free in my maintenance, and after saying they were disappointed that I did no want to go thru with the offer, they sent a new offer. $59 for U-verse internet and TV. Plus I added phone. Rep said total $112 month. Paid over 130 each month. Now slammed with a Bill for over 430. Are they kidding me? Charging for each service individually instead of the bundle I was promised for 12 months. They have no corporate office that resolves these issues. The first person never even looked at an email I sent showing the offer. The others are rude, indignant, nasty. Yesterday I was told I got a great deal. I GET COMCAST FOR FREE! Do not answer these ads. Just a room of phone solicitors trying to close a sale for commission. Please help me resolve this. I have names, ads, and notes from this outrageous scam.

I live in the country about 12 miles from town so AT&T is my only choice. All I can get is dsl with a big whopping 3 mb! I have called to try to upgrade but uverse is not available here - only if I lived the 12 miles in town! I can not even upgrade to their 6 mb - not available here! AT&T get in this country and offer more and better internet for everyone!

I just wanna tell everyone who's thinking about getting an AT&T Uverse, just how bad their connections are. Hope this helps before people getting injury over punching things by slow / unstable connection. I just came back from Japan, and I'm staying at my family friends house in Palo Alto, California until March before I start living in Hayward, California. This house has an AT&T Uverse, and paying pretty decent amount of money for it.

Signed up for service for basic cable and internet for advertised 58 dollars a month. All was good - hooked up by a really nice guy Toni. I gave the company (actually my husband did) the account number w/ agreement for 58 dollars a month every month on a certain date. Next thing you know about a week later I see the charge on my checking account of 210 dollars (not close to amount and date agreed). Super angry and disappointed. Canceled service.

Was paying 115.00 per month. Now 250.00. At&t changed plan without authorization or my knowledge. Charging me for a returned device returned within 14 days. 2 warrantied phones sent to me. Phone less than a year old but it's outdated and no longer updates. Phone does not work. RIP OFFS!!! DO NOT GO TO AT&T!!

I recently was sold TV cable and internet by AT&T. I switched because I was paying too much on my old service and it was hiked another 20 dollars in one month. I'm on a fixed income, so 20 bucks IS an issue. AT&T told me for 86 dollars (a special they were running), I could get service for that amount each month. I got my first bill for 149 dollars, I complained and they promised to drop the access fee of 49 bucks. That still leaves me with a bill over 100 dollars which (if my math is correct) is not 86 dollars a month as quoted by the sale rep. In the end I will be expected to pay MORE than if I had kept my prior service. What part of 86 dollars a month DON'T this cable company understand??? 86 dollars is what they claimed my bill would be, it will in reality be over 100 dollars - more than what I wanted to pay and this is without any Wi-Fi service, just basic internet. What a ripoff! I will be canceling ALL of it! I can save the money and read books.

You won't really have trouble with them. Just don't pay extra for sports package and other package deals. Because 99.9% of the time the game you want to watch will be blocked out. So you pay monthly for something you can't even use. I would recommend direcTV or some other cable provider that doesn't block your stuff out that you pay for. I will be canceling AT&T in April.

I have AT&T U-verse for about 6 to 7 years. The internet speed that I pay for is 12 Mbps so I always have poor service and low speed, when I test the speed I always have the speed between 1 Mbps to 4 Mbps. When I call AT&T they always start saying it's because I'm using wi-fi or because I have more than two devices in home, blah... blah... blah... Then, because they do that before I call and before I do the test I go to my internet wired PC and turn off all other devices, so they don't have how to say it's my fault. Then when I call they do some magic adjusts and the speed blow to 12 - 13 Mbps. Make me happy for about 12 hours and them the speed get to the really low speed again.

I have guest coming from South America, I did a live chat with AT&T Uverse to ask them which channels I currently had were in Spanish. After 9 minutes of typing back and forth the best answer they could give was I could download a channel lineup. I asked again - "Which ones were in Spanish?" They did not know! I went through the guide myself and created a guide myself finding all available Spanish Channels. Later I received a call from Uverse support asking if I was able to resolve my issue. When I told them NO and described what I wanted, they said they were not sure such a list existed???

We first signed up for a package deal, after dealing with constant drop in speeds and upgrading the packages 3 times - proceeded to persist - I called to complain. After telling them the whole situation the person got an attitude - didn't understand what I was talking about it. Basically told me that I had to deal with the problem cause they couldn't fix it. Customer service rep had the audacity to tell he was running on U-Verse with minimum speeds and had no such problem occur with him. This place is a joke - doubt they'll ever make it big. If they do only cause they rip people off promising false hopes, and people being too busy to go and fix it by canceling their piece of ** service.

I really like AT&T wireless and their customer service. I truly DISLIKE AT&T U-Verse. I spend literally an hour to an hour and a half every month or other month to resolve issues with my service and my bill. I have never dealt with these issues with any other service provider, nor written a complaint about a company in my life, but I had to reach out to a reputable service to voice my concern. I'm quoted an amount for a bill and then billed a lot more. This month it has gone up $90.00, because of their inability to keep to the agreement that they made to me. Even my family members deal with the same issues in their homes. The other big announce is that as of today, I have been on hold, disconnected several times and I'm still waiting for a call back after an HOUR!!!!

My family has foolishly switched to AT&T U-verse twice. The first time the sales rep said we didn't have to worry if we liked the service or not, because the first 3 months were free. If we were unhappy, just cancel & go back to our previous provider. Well, in the fine print, it was only free if you KEPT the unimpressive AT&T service for the one-year contract.

I contacted connect tech by computer... but first I had to run a scan. The scan faltered so I went straight to talk to tech. The reality is that it takes forever to get "ANY" problem fixed. By the time I wait that long I want my issues fixed. Had 3 problems. Tried to install overdrive program but adobe flash program outdated. Tech Mikhail **. Fixed 1 of 3 issues. 1. Scan program did not work. 2. Adobe flash did not update and 3. Install overdrive for PC.

My review is a bit different. My husband went to inquire about service yesterday 2/21/15 and they didn't give him any info, just what looks like a sign up sheet. My husband has TBI so I as went to and made a call to see what my husband and the sales person discuss, because on the form it looked like they made an agreement to service. We currently have cable/internet. As I was on the phone with a gentlemen of the store, he told me he was the one who handle my husband transaction. I kindly ask him to state what they discuss because my husband doesn't remember the full detail and the amount he was told. When the guy told me, I ask him as a consumer to a business person, what does he have to offer that will make me switch to their company since his price was a bit more for the same thing I already have, and I am not thrilled about switching just to pay more. The guy rudely said, "Well, if you want cheap cable, stick to what you have. If you're looking to save money then cancel your cable. If you want a deal then sign up with me."

For years my neighbors I have been bugging AT&T to come out and and upgrade our Internet. Currently everyone on the block has an unstable 2 mbps (translate to about 200-300kb/s downloads) and every single time they say that in the next month or 2 they will come and upgrade our Internet. This has been going on back and forth for around 3 years and we still have the same ** internet. To top it off, for the past 3 weeks, my internet, after 7pm has been going out every 2-30min, usually going out about 20-25 times per day. AT&T has not done anything about this problem. I am extremely angry and fed up with AT&T but can do absolutely nothing about it because they're the ones that rent out the service to other ISPs in the area to distribute so I would still get the same speed no matter what. Avoid at all costs.

I have had nothing but problems with ATT. They've changed their policies so much that it's hard to ever know what you'll be charged. There are hidden fees and sketchy charges. To recall one particular problem, I tried to refill my pre-paid account and it charged my card 3 times before it went through and I didn't get my money back that was taken. Their customer service is almost non-existent and the online help isn't help at all. They just reiterated what I had told them and did not fix the problem. I recently switched off of ATT and will never use them again. Their internet also cuts out all the time and is very slow.

My scheduled AT&T Uverse service transfer was not completed on time and all due to a small mistake by the AT&T guy who took my order. Worse was that I had to be on call with the service centre for almost 1.5 hrs where they transferred me to diff depts. and none had idea on how to resolve the issue. Result is we are with no internet for 2 days and it's ongoing. I am posting this review using my mobile data.

For some of you be aware that AT&T to offer UVERSE in some areas. They will not honor the market offer of free installation and equipment. It turns out that to get UVERSE into some of the areas, AT&T had to kludge the UVERSE by placing special equipment in the area and it also requires special set box in the home. The special equipment has an upcharge to you the customer and it does not run the speed that they advertise. Moreover, AT&T is pressuring DSL customers to move to UVERSE. Here is the bad news, there is not return to DSL, so be careful.

We have what AT&T calls the Max turbo internet speed (24 mb/s- download speed). This speed has never been delivered except when the service technician is here. He resets one of 11 channels to find a channel that is not busy and may measure 24 mb/s at the terminals of the modem. This speed is only associated with a hard wire connection, but is advertised as a wireless speed. We typically measure about 8 to 15 mb/s but never 24 mb/s. Some days the speed is 1 to 2 mb/s and this is due to a number of other users on the same channel.

I moved and brought my u-verse account with me. AT&T agreed that I would pay the same amount once I moved. I added Internet service. I was quoted 103.95 plus tax in September 2014. Every month since September I have been overcharged. Every month when I call, I am promised that it is corrected, then when I call back, I am told there is nothing they can do and that this is what I owe and that no one should have quoted me that price. I have names and dates for every month since September. I have cancelled my service with them since. I cannot understand why it is so difficult to make it right when they see the notes on my account where the charges of 103.95 were quoted.

AT&T started out to be a great company but has let me down when the promo ended. I have chatted three times and have been called twice and both times connected to a department that was closed to get a slightly better rate. It went up $60 and I was trying to avoid changing back to Time Warner. They outsource to another country and I was offered 20 bucks off when new customers get services that I have for about 50 bucks now. No deals for existing customers. Shame on AT&T.

We have 5 boxes DVR and the service is continuously interrupted and we are not satisfied. I do not know why this problem cannot be resolved. We are very also cannot record because of interruptions.

I have had AT&T for over 5 years for Internet service. I always thought our Internet was slow and went out a lot because we didn't have the "fastest" speed package. It has been awhile now since we upgraded and despite numerous calls about intermittent service and poor service even when it's connected, they still will not fix the issue. We were told by technicians that they probably won't unless there is a larger number of complaints. I guess we just have to switch to cable to get service that works. I am angry I wasted my money for this long.

At the time of my renewal, I was notified that there would be a 49% price increase if I were to resign for my second year of service. Thinking that was a bit high, I went to Comcast for comparable service and brought their offer back to AT&T Uverse. They gave me a "special promotion" by increasing my internet speed to the best package (comparable to Comcast's) and kept my pricing close to last year's price. Neither parts of this agreement were applied to my account.

I called AT&T to report another episode of sluggish connection speed and signal instability. This problem has been recurring from time to time and fortunately, usually reverses itself or the company ships out a modem. Occasionally we have service outages in our area, so I called to report the issue and ask if it was area-wide. The technician was helpful and the signal improved. When asked if there was any other way he could help me, I asked if he could connect me to customer service, because I wanted to find out more about a TV promotion. We don't presently have Uverse TV, so I wanted to hear about the offers.

I signed up for AT&T UVerse in August 2014. Their service is fine. It's their billing department that has their head up their ass. I was quoted a monthly price of $92 for Internet and TV for 12 months. I have yet to be bill the quoted amount. For the past 7 months, my bill has been wrong. At first I thought they may just have a hidden fee, even though I was lead to believe all fees were outlined when I received my quote. Well, after 7 months, each bill has been far more expensive than the quote. This most recent month, they jacked up the price again. Good luck trying to contact them. They are experiencing technical difficulties right now and can not be reached. **. Bottom line, AT&T UVerse is just as corrupt and crooked as TWC, with the exception that they are about $60 cheaper a month and their product actually works. Just be aware they are going to rip you off.

My family lives 7 miles from downtown Houston Texas and AT&T forced us to switch to Uverse promising much higher speed and greater quality. However we receive lower speed and quality than a dial-up internet connection. When we complain AT&T claims they cannot deliver the high speed promised saying we are too far from their towers (in the most populated city in Texas 7 miles from town) and to make matters worse they refuse to switch us back to the connection we had before Uverse.

I have had AT&T for several years and have had many issues with the rates changing monthly. Each time that I call they tell me that this is my rate and it will not change, it changes again if not the next month, within 2 months. After last years promotion ended I got a new promotion which was less channels and slower internet for more money, but I was comfortable with that price and did not want to deal with the hassle of switching companies. My bill was consistent for 2 months and my most recent month hiked almost $10. When I called I was told that there was a price change (which I was not made aware of) and this would be my new rate and the response that never fails "This will be your new rate and you shouldn't see another increase", yea right.

I had a one year agreement with AT&T; things went along fine for a few months until this month when my AT&T bill jumped by $5.38. Basically, agreements means nothing to AT&T. If they decide to increase their charges -- despite an agreement -- the customer has no remedy except find a new provider. Unfortunately, every other provider is just as bad as AT&T.

AT&T is the devil in person, the worst services I have had in my entire life. From line services to technical and customer including billing, they are the devil in person. The speed is not as claimed, they already came 10 times and always the same. I had autopay, they disconnected my service 2 times out of the blue and charged me $53 restoral fee each time. Their customer service was nasty and irresponsible. I am leaving this devil of AT&T - whatever it takes to remain sane - with WOW or DISH Network or anybody else. Never and never to make the mistake again.

Was offered $19.99 month plan & "no charge for equipment" - call was even "recorded". Later received a monthly bill for $40/mo & $75/equipment. Called back & refused to pay - told AT&T Uverse to cancel as it was a "scam" - this was not what I agreed to. I was paying less for my previous internet service. They absolutely refused, said I had agreed. I tried sending modem back, no return label. Was told return label is in box - nothing in box, not even instructions on how to connect modem. Was told if I could not do it myself - repair person could be sent out for a cost. I continued to call & state "I want to cancel, this is a scam". Plan was never used. I continued to call, said "cancel - how to return modem?" Continued to be told to use return label.

I signed up for Uverse in Nov but realized very quickly that their internet sucked and called within the first 2 weeks to cancel without being charged a term fee. I wanted to switch the phone line over to a landline but they couldn't come out right away to do that so the lady told me to wait on canceling until the line could be switched and I could keep the same phone number. Weeks went by and I called every week waiting for the guy to out and do this. He finally came in Jan. Once it was done, I called to cancel Uverse and send the modem back.

Streaming a movie from Amazon, it kept interrupting. It happened around 10 times during the movie. Sometimes few seconds, sometimes up to a minute. I started checking the internet speed (I have 15 results saved between 9 and 10 PM) and here some of the results. Download: 0.07 Mbps/Upload: 4.25 Mbps, Download: 3.77 Mbps/Upload: 0.12 Mbps to. Let me add that this is when I was able to ping the server to get a reading. The rest of the time I was not able to ping the server. This is a service that started a week ago and this is my second complaint.

I read some of the complaints from other consumers of AT&T about some middle company taking care of certain aspect of your service. With me, my business had a problem with the long distance phone call for several months, and we did everything that AT&T Rep told us to do. In our area, the company called MCI is taking care of AT&T's long distance phone call, and they refer long distance questions or problems to the MCI. However, the problem is when you call MCI, they will tell you to call AT&T.

I have never seen such a worst customer service in my life. Every representative have their own offers, i.e. every time you call they will give an offer and when you call again to take the service, the representative will tell that there is no such offer and apologize. Worst thing is this has not happened only once but multiple times. They are very unclear about the fees also which resulted in a large bill. Thank god the only thing they had good is "30 Day Cancellation Policy."

I was talked into U-verse by a representative when paying my bill for ATT by phone. He told me I would be paying about $55 month instead of $80-85 for internet and phone. LIES! I have paid literally hundreds more by being suspended (my debit information was with ATT not U-VERSE) so I was disconnected. $49 re-connect. I called for help after I got U-VERSE to connect my printer, the U-VERSE tech couldn't do it. A BLOODY PRINTER WHICH WORKED FINE BEFORE U-VERSE. They connected me with a service for which I pay now $15 a month and my printer now won't scan. Each bill per month is $90-$138 month. This is a horrible scam. I have no idea where to turn. Anyone help?

I'm contemplating switching my TV service from DirecTV to AT&T Uverse (bundling my Internet service, currently with Bright House, and my phone, which is already with AT&T.) The chat rep pointed out a bundle price of $119 for all THREE! However, every time I asked a question, he would respond with another statement, not related to my question, trying to steer me away from my direct question! I HATE when sales people do that (they think they can distract you.)

If you're ** enough to get Uverse.. you deserve it. Do you really think that internet, voip, and HDTV can reliably travel down 100-year old twisted pair copper wire??? Telcos like AT&T along with Verizon, CenturyLink, etc, have had their head up their own rear-ends for 20 years. They are trying to milk their ancient copper network as long as possible because it would actually cost $$ to upgrade everything to fiber. Just like RadioShack, IBM, and other dinosaurs.. They need to fade into history.

I have three suggestion that I hope you take seriously. Last Feb. my homeowner's assoc. switched from Comcast to U-verse. Besides all the trouble I've had with the boxes I feel U-verse is lacking in the following:

Installed Total Uverse package yesterday. The Installer was great. The problem, my new AT&T phone number belonged to a previous person with a ton of collectors still calling. Today, I requested a # change. After three hours and counting, 3 different tech support people, my phone's still not working. When I requested to speak with a manager, Summer, the tech support person hung up on me.

After several months waiting for Uverse it was ready to be installed. AT&T Uverse never got on my property. After hours on end for days I lost my phone number then other problems came up and I got two more phone numbers. Was supposed to get it installed today but got cancelled until tomorrow. I didn't change the install date. Customer service did that. I cancelled the Uverse and am going to get my original phone number back. Yet I still have to call them tomorrow in order to get the old phone back. AT&T you are totally inept and I still might go somewhere else for service. Anyone out there have the president of AT&T's phone number? After twenty years if the phone isn't on tomorrow with old number I won't ever do business with them again.

If anyone is thinking of getting Att service for cable/internet, please I'm begging you, save yourself the unwanted waste of time and wasted money... it's awful!!!! Let's begin with the "free" promotional HBO/SHOWTIME for three months... My fiance and I were told it was absolutely free for three months... Our second bill came and was charging three different charges adding up to an extra $66 dollars on top of our bill... When we called to cancel the channels we were told that we would get a "credit" on the next bill but we were still responsible for paying the extra charge for the current bill... How does that make any sense? It shouldn't have been charged in the first place! The customer service is obviously untrained only to be trained to charge money for unnecessary charges....

I moved to a new home not about twenty minutes from my last home. I had AT&T Uverse before, and I loved it. So naturally, I tried to get Uverse again, but it is not offered in my area. Bummer for me. I'm stuck with Mediacom, and they are still use the old school cable box with the slot for you to insert a card... No big deal. I'm stuck with Mediacom, right? WRONG!

I signed up for internet and phone services about 6 months ago. I had to put down a deposit and they came out and put services in about two weeks later. I was billed the first months bill within two weeks of getting the new service. From day one, the services would not work and I kept calling and they kept coming back to fix the problem. They called the city out to do some work on the wires by the road and the services still would not work. I continued to call and complain about the bad services until the supervisors came out. They tried everything and finally said that it must be something blocking the signal. They got it up and working for about a day, but even then we were not getting the internet services that we where paying for. The supervisors were supposed to come back with some box to see if they could boost the signal...that never happened. I continued to call and just would not pay the bill.

We have been dealing with AT&T from the beginning November 2014. Had just internet then we decided to do the Uverse package. Never closed out our other account and be charged internet twice! Finally they closed it 2 weeks ago. Then our emails were never transfer even with my husband setting up our Uverse with his email. Come to find out our emails were suspended 2 weeks ago!!

A little over two months ago I called AT&T to try & lower my Father's bill. I was kept on the phone for over an hour trying to get my daddy a basic plan. He does not own a cell phone nor internet. I explained this to the AT&T rep. for over an hour and all she could say to me was "please hold and let our system update so we can see what kind of plan we can get for your dad." I finally got so frustrated I hung up the phone. I called back today and I was not playing and I wanted to talk to a manager or someone who could give me a basic plan. After I told them I was going to turn them in to social services for the way they treated older customers, I was given a cheaper plan. This is terrible and I will make sure everyone I know - knows this. AT&T is no different than scam artist!!!

Last Wednesday we had a tech come out for slow services and he corrected the problem for us and suggested that we contact AT&T for U-verse as it maybe available in our area. Upon contacting AT&T they said it was not available but the rep said they could bundle the account with phone service and DSL service that I currently have for a discounted price lowering my bill $10/month less. I agreed to go ahead with the bundle and to add a phone line not knowing they were going change my account. Fast forward 2 days later a tech comes out to install phone line at which time I told him I was not worried about the lines as they were already hooked up and running DSL. As he left he mentioned that the DSL tech was scheduled for a service call in 2 weeks, which was no problem as my DSL was already working. At 6:30 that night I found out that they had shut off my DSL and I was not going to get it back for 2 weeks until tech was able to make it out.

I have had a Uverse acct since 2013 when I bought my house, in June on 2014 I increased my acct from u200 to u300 due to wanting more channels which increased my bill but the agent told me to call back in Sept 2014 when my special expired to inquire about other offers. I did, but after much research found other offers from both DirectTV and Time Warner that would be lower. I called Uverse and was transfer to a supervisor who offered me a deal just a littler higher than the other two companies. I accepted it, he said I would be in a 1 year contract.

The television is great. The internet with the tv is worthless. I ordered a bundle and the phone stopped working after 2 weeks, just switched me to a land line and now charged everything separately. Keep increasing the prices (2013 - 2014) every 3 months and not a penny or two a large amount. The internet is pretty much non-existent, have to keep refreshing and still nothing. Not a good idea. They are gone soon (have to wait till Sept.)

I have had AT&T telephone service for fifty years and U-Verse internet and television perhaps eight years. A receiver quit working and they sent us another by UPS with instructions to place the old one in the box and drop it off at a UPS store, which we did. Two months later I received a bill for $360 and when I contacted customer service, I was told they were charging me $160 for the receiver that had not been returned. Twelve calls later I spoke to a manager (Mark **) today who told me that I had no proof that I had returned the equipment and I had to pay up. My response was that after fifty-eight years of being a good customer, they might make some adjustment or I would have to cancel service as I couldn't write checks totaling $250 each month to a company that believed I was either a liar or a thief. His response was to ask me what date I wanted to cancel service! This to me is unbelievable.

AT&T raised our rates for Uverse and internet services from about $125 to $176 last January 2015. We called their customer service to tell them we are cancelling our subscription. An agent named Harsha took our call. She offered to do something about the increase. The AT&T agent said there was no record of any reduction to $110 from $176. I provided the agent with the confirmation number Harsha gave us. AT&T is now holding us to a contract. The call we made on January 12, 2015 to cancel our subscription was the "activation date" for the "new contract" since we "agreed" to the $10 reduction. AT&T is now denying that and is imposing a $180 penalty for early cancellation. Is this a classic case of bait-and-switch or what?

Today I called to try and get my monthly payments reduced, to find out I have been on a plan forever that does not even exist any more but they could surely help me out! They can bring my monthly payments from $400.00 per month down to $240.00 if I would take a HOT SPOT. Oh but wait after 28 years in business and never a day late they need a $300.00 deposit. Are you kidding me? So today I will find a new phone service and good bye ATT forever.

4 years ago I signed up for a dsl line for $50 per month on unlimited bandwidth and got 5-6 meg speed every day on a 6 meg ultimate service... great I thought, a little expensive but good service. 2 years later I found out that they changed the bandwidth in my area and were not supporting this bandwidth (which of course was only guaranteed at "3 and up to 6, sir") and could only get 2-3 then on a good day with the wind in the right direction. They then also introduced a cap of 150 gigs per months and charge $10 for every 10 gigs over this amount.

Had AT&T forever (12+ years) and am using DSL Elite, which is the "fastest" service they have in my area (a town of ~100K people). Far be it for me to complain about spending $45.00 a month for 6 friggin' Mb Internet service (--which in and of itself should be considered a war crime), but as of recently, I started getting nastygram emails (and subsequently, inflated bills) for "exceeding my data limit usage." (Read: bandwidth cap). When I first signed on with AT&T, it was for an "unlimited" Internet package, but apparently, they took the liberty of changing terms on their existing customers.

Have been an AT&T customer since 2 yrs. In this span of 2 yrs they changed about 9 modems i.e., on an average new modem every 2 months. Even the new modem works only for a few hours. The moment the technician steps out of the house, Internet speed almost drops to 0. On top of it, they charged $100 for a new modem after the completion of 1 year contract. Also, they provided incorrect bills at least 3 times. Each time we have to call them for correction & they don't even care to reply properly. I had a 6mbps connection, which is the max available speed in our place & the max I got is 1mbps.

I had Time Warner Cable and decided to give AT&T Uverse a try. I told the rep on the phone that I wanted to try it out to see if I liked it. They said "great." Not only did I not like the system, but they purposely cut the outside cable from Time Warner when they did not need to and some cords were missing that belong to my TWC. They were there before AT&T was there because my TWC was working before they came. When I called to let them know that I decided not to stay with them, they claimed that they themselves called Time Warner and had us disconnected. That didn't sound right. They never asked or notified me that they had cut the wires when I made it very clear that this was a trial.

Okay so I am one PISSED OFF customer. Okay so every time someone tries to use the damn Internet in my house it NEVER works. I am currently on my phone using MY DATA because the damn Internet service I pay for each month NEVER works and when I say never I mean It. Called AT&T SEVERAL times and always get crappy service. This time they say they can't fix it until SATURDAY. IT IS TUESDAY!

Our Internet speed has been extremely slow since about 2 weeks after we signed up with AT&T Uverse. We bought the highest speed available in our area, Milwaukee. I test Speedtest.net every day and speeds are consistently at least 40% below what was advertised and sold to us. We stream Netflix and Amazon Prime regularly, however the service often cuts out or fails to load altogether. If we try to use our laptop and stream tv, nothing works.

I called to cancel my DSL account & was promised 2 free months by retention if I did not cancel. I took them up on offer but did cancel less than a month later. Received a final bill with no free months so I had a "live chat" in which AT&T rep offered to credit back entire bill $52.38. Several calls & live chats later, no credit. Revised bill the next month shows credit with past due $25.38 with collection language. Several more calls & live chats & no one can seem to credit back the remaining $25.38. I finally open a case which I am told (5 days later) was resolved & $25.38 was refunded. 5 additional days & I start receiving calls from collection agency! 2 hours this day on phone with 4 different AT&T reps all who say they can help but none can. This company has some serious ethical issues & I am out a lot of time, agony & now my credit is in jeopardy as a result?? I do not know why anyone would do business with such a company.

I was at the end of my yearly contract with "bundle discounts" for Uverse TV, Internet and landline phone service (monthly bill total $190.00 after $41.00 discounts). I called Customer Care at least 6 times and the Retention Dept. at least 4 times (where they try to keep customers that say they are canceling service). I spent hours on the phone with reps in the Philippines and the TX Retention Div., each one giving me different answers, pricing and info. They all lied to me. One would say "no discounts for existing customers" and give me a new monthly bill amount of $240.00. The next rep would give me a ridiculously high price and say she gave $10.00 off internet and that's all she had to give. Next rep said she'd call me in 3 weeks with new promos...yah, right!!! In the meantime my bill would be &240.00 plus tax. The next few reps all gave different prices...none good.

I have an AT&T u-verse account and I was suddenly seeing that the bill was too high and not what we expected. I called in and instead of assisting me the rep kept trying to sell me more. Talking over me not addressing my concerns which was "why am I being billed so high". I was forwarded over to someone else. I had to explain to them once again my concerns. They weren't able to assist me at this point. I been on the phone for over an hour and I am already done. I just to cancel everything because I was not getting anywhere with them. Last rep I was sent to still did nothing for me. I told him I wanted to cancel and instead of being respectful and allowing me to cancel he just kept trying to selling me more. He kept telling why why is my bill so high I want to cancel and he actually stated to me in a VERY RUDE tone "YOU ARE NOT LISTENING TO ME". At that point I said "Excuse me. Did you really just say that to a customer of your company?"

When getting a new phone set up at the AT&T store, the salesperson discussed Uverse with my wife. We subsequently decided to change to Uverse because of lower cost. We scheduled an appointment and out came the installer. He looked at what needed to be done and then went outside to test the phone wires to the house. He reported that he was not getting a signal and that he would have to go to the nearest "box" to see what the problem was. About 45 minutes later he reported back that he checked with tech support and that the setup had be stopped and therefore he could not complete the install. He also said he could not spend any more time on this project but ATT would get back when the problem was resolved. That was over two weeks ago and no word.

Let me start by saying I was happy that we got U Verse ran through our area. They had door to door people coming to sell it. I signed up for everything. Was told I could get any type of line I wanted ran and wherever I wanted it... Also was told I was getting rewards of $200 in gift cards after a certain period of service... So installation I request Cad 6 cable. I was told they only carry Cad 5 by the service guy, which the sales rep told me they have everything and will put in what you want... I requested hard line for my tower and they hooked up wireless. When signing up for this, go over the specifics with them. They have newbie people going around selling this stuff that is not that educated in the products and installations. When dealing with sales rep, have a number handy to talk with a customer rep on what you want...

Broken Service Promise. Uverse customer since 3.2008, one of the first in the Midwest. 3.5.2008; 3.29.2008; 9.15.2008; 10.28.2008; 11.10.2008; 2.1.2009; 4.20.2009; 4.21.2009; 4.22.2009; 4.29.2009; 6.23.2009; 2.15.2010; 2.22.2010; 3.31.2010; 4.18.2010; 9.3.2010; 9.5.2010; 10.13.2011; 10.31.2010; 11.3.2010; 11.4.2010; 12.1.2011; 9.2012; 10.24.2012; 10.29.2012; 10.31.2012; 11.1.2012; 11.2.2012; 1.1.2013; 1.3.2013; 1.19.2013; 5.2.2013; 6.7.2013; 7.5.2013; 7.18.2013; 8.12.2013; 9.28.2013; 9.29.2013; 11.16.2013; 1.25.2014; 3.11.2014; 6.30.2014; 7.11.2014; 7.18.2014; 8.4.2014; 10.7.2014; 12.24.2014; 12.31.2014; 1.1.2015; 1.24.2015; 1.25.2015; 1.26.2015; 1.27.2015; 1.28.2015. These are ALL the calls placed for assistance since March 2008. JUST GOT TWISTED WIRE.

I had AT&T UVerse service for 3 years before I moved on 11/15/14. Before moving, I contacted AT&T to inquire about moving promotions, as I could no longer afford to pay the $240 monthly bill I had been paying for TV, Internet and home phone service. The agent told me about numerous discounts and moving offers that would take my rate down significantly to around $140 per month with a 1 year agreement. I agreed to that and continued with the move. My next Bill was around $140, the expected rate. The month after that they took $255 from my checking account, more than my previous rate for 3 years. Customer service was horrible. They would not agree to apply the rates and discounts promised.

We have been with AT&T for 22 years. We had DSL and phone line for about 8 years. On December my husband called to inquire if it was possible to keep DSL Internet and do away with phone since we had cell phones. Customer rep/tech informed my husband it could be disconnected but will sound as a fax machine if someone called but DSL would not be affected. She even told my husband she was the tech and knew better. My husband told her as long as it wouldn't Interrupt Internet connection. The following day our phone line got disconnected and a few hours later DSL disconnected. We called AT&T and called corporate office. Supposedly we would get a call back but we never did. Called back AT&T and spoke to "supervisor" explained situation and he stated they would send technician to check on our home and try to hook up DSL as before. We waited 2 weeks for scheduled service.

Overcharge constantly. Automatic sign up for roadside assistance... Are you serious. Bill changes every month, support is worse than nothing. Literally dozens of mistakes migrating off att phones and uverse. Seriously look at your bill!!!

Zach and McKenzie had me change service based on my rate would never change by making a phone call once a year. They lied, was told by AT&T that my promotion has expired. Would give me more channels for my extra $70 a month. Customer service played the game for half an hour till you get disgusted. Will change, and make sure all I know will be told how you get treated by AT&T. Stick it to the consumer.

While on the phone with an ATT rep regarding my wireless account, the rep informed me that I was eligible for the new HIGH SPEED INTERNET (HSI). Long story short the new HSI clocks in at 0.66 MBPS for download and 0.37 MBPS for upload, prior to the upgrade 6.23 MBPS for download and 1.23 MBPS for upload. I called AT&T and they sent a tech out the next morning and simply put, stated my lines are good and the service is what it is. WOW, I want my downgraded DSL back.

I signed up with AT&T Uverse two years ago for television, internet and phone. I was given a monthly charge so I set the amount up on automatic bill pay. So checks went out for the exact same amount each month. Unbeknownst to me AND unwanted by me - AT&T gave me 3 months of "free" HBO services. Not only did I not use it - I had no idea they had done it. Fast forward 3 or 4 months and my service was placed on hold.

I hate calling AT&T. Every time I call I feel like they're clueless as to what I'm trying to tell them. They don't know what I'm talking about, and I can barely understand what they're saying. Are these CSR in other countries? They're always messing up my acct. I call to cancel a free promotional channel because the promotion is over, but yet in my next bill there it is again. I have to call and cancel it at least 3 more times before they get it right. I regret getting U-verse.

I signed up for AT&T DSL Internet service (no home phone) when I moved into our home in Covington, LA. When I got my first bill it had a charge for an "Excel Telecommunications, Inc" on it. I called AT&T and they said it was a third party long distance company. I never signed up for that, why would I if I did not even have a home phone?! Anyway the AT&T rep said they could not remove the charge, I had to get Excel to do that. I called Excel and they claimed they had no record of me, my address, or the DSL phone number and therefore could not remove the charge and that the charge must have been added by AT&T by mistake.

I had internet with at&t then I had my tv service connected with them. The service man didn't install the adapter for computer. Haven't been able to use my desktop ever since. Have called customer service different times and have got cut off before assisted. The only thing I received for this complaint was a higher bill. My internet went from 29.95 to 41.00. I was connected with the Pro plan which I had originally said I didn't want. In the near future I will not have this problem because I will not have at&t or will never have again.

We pay for the faster internet speed with AT&T. They quote speeds of 18 mbps download and 12 or 15 mbps upload. We get this evening only 16.57 download and 1.8 mbps upload. I called them AGAIN and they say there are no problems on our line, would we like another tech to come out. I repeat, upload is only 1.8 mbps and should be 12 or 15 mbps (can't remember what he told me) but there are NO problems on our line. I can no longer play any games, loading pictures to Ebay takes forever, but there are NO problems out here. Extremely dissatisfied with AT&T and would never recommend them to anyone. Can't wait for our contract to be up. Who at the FCC can we report them to? Charging for speeds they obviously can't delivery.

Paying 31.00 a month for terrible speed called basic and can't even watch a 1 minute video without it stopping/starting. This is so irrating. Higher speed up is $13 more and I can't afford this. Thanks for nothing AT&T!

When we moved in 6 years ago AT&T was the only option. Their bundle included Dish TV service. The service was good. Two years ago they came through with a new fiber optic cable connection and offered better quality, speed and all at the same price. Except it was not at the same price, the service intermittent and the user interface was terrible compared to Dish. We suffered through the two year contract with multiple visits from service persons to try to get the system back in operation. When the contract expired our bill skyrocketed and we cancelled their service. We have not received our final bill so the nightmare may not be over; STAY TUNED!

I have had 2 technicians to my residence to fix an issue. I had to be at home within a 4 hour block on Saturday and Sunday so a technician could come and "fix" the problem. Spent 2 hours on the phone and spoke to William, the floor Supervisor. After All that and still no tv service, they offered a $7 credit. Really?? My whole week and weekend messing with this and they insult me with a $7 credit. Terrible service and even worse customer service.

It is very slow and cuts out a lot. It's definitely not worth the money.

My experience with customer service are that they're crooks. Literally, and I can't get through to real customer service. My account seems to be set up that way. When I wanted family tv u-verse, I was told I wouldn't like it. The service I do get is not the correct one. I have called and argued with so called agents that give me a higher price and less for it. I last called to have the bill reduced by less tv and add internet and my bill doubled this month. 172.00. Now, I can't get the bundle prices and the internet and tv for 69.00 is not available to me either. Can't even get info on it! My service is internet and tv and Quote the lowest I will go is 129.00 and I had to make sure the internet I was getting was worth it. Can I get the 69.00 plan and like what it is for the money each month?

I am pissed and highly disgusted with AT&T. On 12/28/2014 I put in a order for AT&T Uverse bundle package because they were doing a promotion with the 32" Samsung TV or the Samsung 7" tablet. The sales representative told me it was not in my area and lied and said that the promotion was over but it stated as of 03/18/2015 this promo would still be available in my area.

I live in Northern California Bay area, and I can honestly say I have had the worst time with AT&T Uverse myself. My problems all started with service, and the techs coming out and fixing connection problems they stated they could not fix and my apt complex had to fix. Finally I got it fixed and everything was good for 2 months. Ever since I first came to AT&T Uverse, I started having billing as incorrect amounts of what I owe and I can't get a AT&T Uverse customer support person to just hear my situation.

Installation took most of the afternoon. AT&T claims that U-Verse Internet is supposed to be much faster than basic DSL, but after testing down/upload speeds several times this wasn't the case. Furthermore my iPad doesn't' connect to the Internet and is not recognized by U-Verse's router. Tech support is clueless and essentially worthless. After explaining the problem I was told my iPad was the cause and to contact Apple.

AT&T used to be a great company. I am a customer of theirs and every time I call in they have a hard time locating my acct. The last time I called in I spoke to Kenyata and then her supervisor Freddy in the Atlanta call center in order to transfer my service to my new address. After 53 minutes on the phone due to their inability to locate my account I was hung up on by the supervisor Freddy who stated that I am not an AT&T customer and that AT&T does not provide service in Nevada - what a big fat lie! I expected more from a quote supervisor. I called back, a different rep located my acct. and then I spoke to Ivy who promised she would call me back the very next day to let me know the status of my complaint about what happened earlier. To this date, no follow up call from Ivy - another lie. Huge disappointment - mistreatment and a web of lies.

These people have no idea what's going on. They lie and scam. I was waived install fees and since then have been billed every month for it and I have to call every time to make them review the notes, clear it then it happened again and again. I work out of my home, they turned off my service for not paying the fee. I went to call and of course they're closed and I have to wait till morning, until then I am losing business. They are the worst people and company ever - hate, hate, hate them.

Two years ago AT&T came through our neighborhood with their television Internet and home phone bundle information. It was a great deal and everything the sales person said about AT&T sounded great. Because at the time I was having numerous problems with Comcast due to how the house was wired. So we were ready to try something else.

Our family plan was under my husband name. My husband died, two weeks later for no reason AT&T cut off my service on Sunday night. The phone bill was not due, leaving me without a phone for an emergency. I contacted them the morning, and they could not understand why, they only said they got word my husband died, could not tell me from where. They apologized, but this is not good enough. They have done nothing to compensate for my emotional stress.

For anyone thinking of switching to AT&T for any reason... don't. I moved down to Fishers, IN a few months ago and had to cancel my Comcast cable from my previous residence because their service wasn't offered in my new apartment complex. Maybe Comcast realized they couldn't provide a high enough consistency in connection services and opted to not install here. Doubtful, but one can hope. I get signed up online for AT&T and set a service date. I then see they charge $200 total for setup, activation, blah blah blah... whatever, most services have some type of setup or deposit fee required. I sign up for the 18mbps speed (obviously that is the "max" speed and I am not receiving anywhere near it, thus why I am writing this review).

I had just spoken with agent asking her questions about my billing as to why I was quoted one price, but every time I received a bill it was higher than what my bill originally was suppose to be.. Well after so rudely being talked over and cut off during my explanation by Agent "Nora **" (which I was told her named to be after being put on hold twice, each time a 3/5 min wait) smh, she stated I was being charged a reconnect fee even though I made previous arrangements for my bill to be paid, I still was told I was charged a reconnection fee anyway.

The cable blurred up shut off itself. The internet was the worst I ever experienced!! Most providers run at 16MBPS and up. AT&T 2!! Here is the funny part. I just dropped my equipment off at UPS and there was an ENTIRE TABLE with U-verse things he got back TODAY!! He says that happens everyday!! So, for those of you looking at AT&T for Internet, FORGET IT!!!! YOU HAVE BEEN WARNED!!