AT&T Internet Reviews

Tuesday came and went, no call. I called again, went through the same nonsense. I tried to speak to the manager demanding to know why no one called me. The representative insisted on talking to me first told me, "Oh well the high speed internet is not available in your area." I got very angry, finally escalated call to another manager. Now this person is saying, "Oh well that initial rate of 35 dollars per month is not available if you get the 200 dollar rewards card. Oh and the high speed internet is 5 dollars more per month". I insisted this is not what I was told and that I want a recording of the initial conversation. She says there is a recording and it will be shown to the managers and they will call me next week. Stay tuned...

Original Review: Oct. 29, 2014

Unfortunately some technicians are unethical and sell customers' information for extra cash. My husband has an acquaintance that can attest to this since he works for AT&T Uverse. From the day of the initial installation we suspected that our technician was shady and unprofessional. He did not provide us with a HDMI cable which was included with our order because he "ran out of them". Our problems began in September when I noticed that someone was ordering premium movies via our service. Then I noticed that someone was accessing our DVR and scheduling programs to be recorded and deleting our recorded listings. Sometimes programs that I had scheduled to be recorded would not record because the hacker would interfere by scheduling a recording or deleting it. We thought we had a faulty box so AT&T shipped a new box and we returned the old one. During this time we did not suspect hacking activity. C/S refunded the fraudulent charges.

Then in the beginning of October is started again. The hacker had placed several premium orders again: a concert and a UFC event. Now, there was a huge red flag placed on our account and we disabled premium purchases to be made on the On demand feature. I changed all of my AT&T passwords, pass code, and security questions hoping this nightmare would end. Here is the problem, Uverse has an app that you can download on to any wireless device and once connectivity has been established, you are always connected. The hacker has my personal account information and is able to connect to our DVR via this app. I have wasted time and effort speaking to many reps via email, chatting and phone. Some are sympathetic and helpful and others have the audacity to advise that there is no way that my account has been compromised.

Once the hacker was no longer able to make premium purchases, he/she backed off for a little while. We started to notice less and less hacking during the daytime. Then last week (week of Oct 20th), it began full force late night. We would be watching a program and the hacker would establish remote access and control our program. They would rewind and even go into other menu options. It is as if our TV is possessed! Unbelievable!

Last night, our main UVERSE box started to reboot several times and then a strange screen appeared with two gear symbols. It was as if something was being downloaded. I immediately contacted a rep via chat and reported the incident. When our service returned, the hacker had scheduled another recording for NBA Pass program to be recorded daily. Today I spent more than an hour changing my network settings. Our technician had us on Public network. When I tried to enable WIFI pin service on our modem, I realized that the modem does not even have a label with the system password which is required to enable WIFI security. It is obvious our technician kept that label and sold it along with my personal information. I changed my network key and should be receiving a new modem tomorrow. If this happens again, I will discontinue services.

Well believe it or not the same issues continued and we cancelled. About a week later we got a bill for a termination fee from the promotional rate stating breach of contract; that's right, we were in breach of contract even though we were paying for a service we could not access. So AT&T called us in breach of contract when we were paying them for literally nothing. Apparently in their company, working service is not in their contract. The treatment I have recently received from AT&T both through their billing company and actual customer service representatives has been the worst I have ever experienced in my life. Make your own choices on service but I will never use or tell anyone to even consider using AT&T.

Oh, and when I need to call for service or billing, I need to speak to an automated machine which rarely understands what I need - they need to hire cross trained operators to handle their calls. Today, after yet another hour and a half call to a tech troubleshooting my phone - finally resolved by a tedious (for me in my condition) trip to their store, came home only to find now my Uverse was screwed up. Spoke with a Uverse 'specialist', after speaking and spelling my name to him 5 or 6 times he still could not locate my account. I thanked him - no account I should have no bill - horrible horrible company to deal with but what else is there?

I never received the promised "rewards" so I called to ask what happened. After being on hold for nearly 50 minutes I got a human being in the Rewards Department who looked at my account and said that she saw nothing on my account about rewards and that I should call ATT Billing and ask them to do a 3 way with Rewards to look at my account. I called Billing and waited again for nearly 20 minutes to get a human being after I explained what I had been told. She took my phone number placed me on hold and then I was cut off. I get the impression they really don’t care and will promise a customer anything to get a contract and when you call you are left on hold for long periods in the hopes you give up. I don’t call anywhere that the hold times are nearly an hour all the time. Why is this the case with ATT? Why if I can be connected to Billing by Rewards do I have to call and instruct Billing to do a 3 way with Rewards. Why can’t rewards initiate the 3 way to try to help a customer. I knew ATT has lousy customer service and I allowed myself to be fooled into thinking this would be a different experience.

As for the service I have a lot of channels but not much to watch. The same movies over and over on the premium movie channels and the service is spotty at times. Signal drops off and on some days more than others for no reason (weather etc). I can be sure at least 3-4 days a week there will small service disruptions and every couple weeks major ones that last longer. The internet has been fairly consistent, speeds are so-so. Who wants to complain when you have to sit on hold for nearly an hour for nothing. I couldn’t find any online chat feature or an email or even an address to write to. They really don’t want to hear from us, they just expect to be paid.

Instead of an in-home tech coming, an outside line tech was working somewhere outside. He told me he does not perform service in home. I called customer service tech line back to find out why no in-home tech was sent. The rep I talked to said she didn't know but would discuss with her sup and have her sup call me back. No callback. What I did receive however was an automated recording advising an appt was set for 4pm-8pm for this same day. I thought this was odd especially since no one called me personally. I talked to Scott **. He put me on hold to confirm with dispatch if the appt was accurate. He came back to the line to confirm the appt was good and a technician would arrive. So now I'm waiting once again.

Something in my heart told me to call just to check and I got Edgar **. He put me on hold to research where the tech was and that's wen I got an incoming call from Corlay **. She was calling to let me know no tech would be coming because they were overworked/overbooked and it would have to be rescheduled for 10/21. Livid to say the least. Hopefully a tech shows tomorrow but I have zero faith one will. I sat at home all day and evening for nothing!!! I was made promises by supervisors and they did not fulfill their promises. Monday 10/20 has been a wasted day for me. I lost time and money from work all because of incompetent people at AT&T.

My second issue with AT&T is the customer service. I am not sure if they outsource or what. But one customer service agent I couldn't understand due to an overwhelming accent and terrible background noise and the other had extreme static on the line. AT&T's service is too expensive to experience such poor quality when it comes to customer service.

On or about September 14, 2014, I received my September bill via email. In reviewing my bill, I noticed that I was only given a credit of $26 versus a credit $44.00. So I called on or about September 30, 2014 to discuss same and was given adjustment of $19.48 and was advised that my next bill should be correct.

On or about October 16, 2014, I received my October bill via email. Again, I reviewed my bill and then noticed that I was only given a credit of $26 versus a credit of $44.00 which was part of the new promotion. I was on the phone with customer service for over an hour. I was transferred to a supervisor Debbie, who told me that she couldn't honor the promotion of $126.00 because the credit of $8.00 (Receiver Fee) and credit of $10.00 (HD Technology fee) expired on 09/13/2014 and there weren't any other promotions available so my bill will be $144.00 and she was sorry. She would give me a one time credit of $50.00 for the inconvenience and for not being properly notified by the original person who offered me the promotion on 08/29/2014.

So, I then tried "LIVE CHAT", which turned out to be an exercise in frustration: I corresponded with TWO different representatives; the first one was a waste of time as he didn't seem to understand my request. So, I tried again in a new window with a different representative via LIVE CHAT, and that, too, was a colossal waste of time. After explaining in detail what our complaint was regarding, neither of them would provide me with the Email address I requested, and both just continued to follow their script and talk in circles, providing me with extremely poor customer service and ZERO results.

THEN, just to further aggravate this situation, we received a phone call from one of their supervisors who kept interrupting me and then told me to close all my browsers while he looks up our account! I told him that I do not NEED him to look up our account. I explained that all I have been asking for -- for over an HOUR NOW! -- is an EMAIL ADDRESS where I can write to AT&T Uverse about our concerns. That's it. That's all I want. It really should have been simple enough. I then had no choice but to search on-line for ANYTHING with an AT&T Customer Service Email address and came across the two that I am writing to you on now: attcustomercare@att.com and customercare@tech360.att-mail.com.

As I stated in the first paragraph, we have been UVerse customers for about five years. We have the bundle package: Internet, cable, phone. We also HAD all of the movie channels until you added Epix to the movie queue and wanted to charge your customers additionally if we wanted access to that. Then you saturate Epix with all the newest films ('Anchorman 2', 'The Big Wedding', 'What To Expect When You're Expecting'... just to name a few) while HBO, Showtime, Starz, Cinemax, etc. have the same OLD movies in their queue for MONTHS with very little turnover and hardly any new movies added.

We have been paying nearly $200.00 a MONTH (sometimes more, depending on your "specials") for your services. And we wait. Week after week. Month after month for the latest movies to FINALLY come to HBO, Showtime, Starz, Cinemax, etc. only to continue to get NOTHING. Very FEW, if ANY, new movies come our way and IF you do grace those channels with something new, they're movies we've never even heard of (Sandra Bullock 1980's, anyone?). Certainly nothing the general public has been waiting to see.

You reserve those for Epix -- and then you deprive your long-time, loyal customers of having access to Epix while teasing us with all the great movies it has to offer. In the meantime, the same old crappy movies are provided to us who have paid HUNDREDS, if not THOUSANDS, of dollars to you over the years for the "privilege" of HBO, Showtime, Starz, Cinemax. Disappointment after disappointment.

Your unfairness to us long-time, loyal customers seems to know no bounds. In return for your lack of care and customer service, we simply REFUSE to pay you more money than we already do for your so-called services; therefore, we will not ever order pay movies or new services from you, and, in fact, are looking for alternatives to the ones we already have.

THEIR RESPONSE: "Hi Jo Anna, Thank you for providing your information. There is not a email address to provide to submit your complaint concerning the movie channels. Unfortunately we don't have a way to control TV content when agreements are made with these providers, however, we do have a website setup for customer to submit their suggestions. You can access this site here: http://uversechannels.att.com/."

P.S. This website she provided DOES NOT WORK: http://uversechannels.att.com/. Just when I thought AT&T U Verse Customer Service, or lack-there-of, couldn't possibly get any worse, I get proven wrong by this **.

I have had repair out at least twice a week for a couple of months now. Every time someone shows up it's a different person (god forbid they would send the same person for a continuing problem) and I have to explain everything over again and again. No one can fix the problem here. One fellow even pulled new cable from the street to my house (about a half mile) and just laid it on the ground. He hooked up the new cable, but nothing changed. When he left, he told me it would be about 4 months before anyone would be out to bury the cable (wonderful huh?).

One thing all of the techs told me was in their opinion I'm too far away from the Central Office to be hooked up to Uverse it's necessary to install what they call a "bonded pair" line (which I understand is costly). I was told several times by people on the phone that "engineering" was looking at the bonded pair situation trying to identify a pair of cable to be used as a bonded pair. After several more calls and service visits, another tech told me engineering would not agree to install a bonded pair. As it stands now, it appears I'm stuck with a crappy product, poor service, and above ground cables laying in my yard. I wouldn't buy from these people ever again! The only thing they can do half right is what they've always done; provide dial tone phone service. DO NOT BUY FROM THIS COMPANY!

When my bill came in it was 29.00 higher than it should have been. I was told regardless of what was spoken by 2 different employees that because they emailed everything to me and because I did not catch this within the 14 days allowed to exchange phones that were sold to me based on where I wanted to be in my budget that at this point I have no recourse. Now I don't check my emails every day and I guess that is my bad. I just cannot understand that after being very clear with an AT&T store employee and an employee at the 800 number how can they just do these things?? I spent a total of 3 hours between the 2 employees reconfirming where I wanted to be and now because I missed an email they take no responsibility at all in what happened. Single mom who wanted to make a responsible decision based on what I could afford and nothing I can do about it.

Called again to get username corrected, was told to call tech support; called tech support, was told to call billing during the day hours. Next day called billing, was told to call tech support; called billing again and asked for manager, no can do. Called billing, this time told they would get tech on the phone in a three-way and resolve problem, then they disconnected me after ten minutes. Called again, told to hold, they had the tech on the line, held nearly ten minutes, never got a tech. These problems have been going on for months, never a resolution, never a call back, never satisfaction. I can't wait to dump these clowns, it is absolutely the worst customer service I have ever experienced and the nightmare continues.

If I switch my DNS to use Google Public DNS, the name resolves, but the tracert stops at the AT&T servers, the traffic will not go past the AT&T firewall. This issue been completely ignored with every CSR I've talked with. They claim that there is no blocking done by them; however, I have reports from third party servers and tracert information that states differently. At this point I'm considering contacting a lawyer about breach of contract for my service agreement as I did not agree to "censored" access to the internet. I also considering a civil suit for damages to my business as obviously all AT&T internet subscribers are unable to access my site. If you've been considering switching to any service that uses AT&T internet, consider again and choose a different vendor. Don't support internet censorship.

1. I signed the contract beginning of August. I still get bill in September for the full $56 dollars. They were supposedly prorate my account for the rest of August, that's what their employee said. When I called, they now said it rides itself out for the complete full month.

2. I just got charge $115.69 and when I called them, I could hardly understand the person I'm talking to. He said I was charge with the new box installation. I said, "No one came out, you guys sent a box and I installed it myself." He said, "Let me talk to my boss." He came back and said, "My boss said we could remove the $100 installation fee but you have to pay $7 a month for the box rental." I said, "I had the old box and the speed was horrible so you guys switch it out for a newer box, never a fee was indicated for rental. If you want to charge me then just cancel my service. I'm not going to pay you for things I wasn't aware of!" Again, he said, "Let me talk to my boss." He came back and said, "Okay, we'll just credit the full amount back to your account for $109." After I hung up, I realized that that's not what they took out from my bank. That's $6.69 difference that they didn't give it back to me.

I am too tired to deal with them because I waited forever to talk to someone. I do not want to call back for $6.69 but I wonder if even though he said he'll credit back the full amount, that $6.69 might be the rental fee that they still are charging me. I will be aware of my account monthly and will raise hell if I'm being charge for this amount. I hate company that charge you without your consent or something that you didn't know about or agreed with. No one should have to deal with this. If you consider this company... take your money somewhere else and don't waste your time with these crooks!

He said, "What if I could guarantee that you would continue receiving the same channels including the premium channels and your phone without changing the number even high speed internet/WiFi without the rates changing for 2 years with a 36-inch LED TV or a $100.00 Visa gift card to use as you see fit." I said sounds too good to be true. Guess what, it was Not. Did set up services with AT&T but I set up services in my daughter's home in my name as well not a very wise discussion.

Before the installation was even completed, I realized that I had been duped. All the channels that I had before not even close and now instead of unlimited phone call, I have 200-min free and every call after is billed individually and the premium channels are now just HBO, SHOWTIME, ENCORE and now if we want Disney on demand, we have to subscribe.

Called AT&T and was informed that for everything that I was promised by their agent was double the cost that he promised and that not only were the premium channels not available but the other on demand channels not even accessible: AMC on demand over NBC on demand, TLC on demand Bravo on demand over for all of my favorite networks on demand gone. Called AT&T and nothing that they can do, just apologize for the agent's deceitful practices. However never accommodated my family or fulfilled promises made by agent and I'm stuck in this agreement. But why don't the promises made to me and my family by that agent kept? Can't return to Xfinity without paying tremendous charges to reinstall wiring and equipment.

4 days later I noticed my bill was still $166.00 so I called them again today to see what was going on. At first they didn't know I was under a new contract. Finally they located the info. I told them to change my bill back to $111.00. They said they couldn't do that, I had to pay the 166 dollar amount for one month. I told me flat out I could not pay that amount and I would not. I would cancel my account first. She told me she talked to her supervisor and said he could maybe give me a better price, and said he would call me in 3 or 4 minutes. So I hung up - problem not resolved. Supervisor did not call. I think it is time to search for a new TV and internet service. It won't be DirecTV cause AT&T owns them.

We have had a net connection at this location for over 14 years. A year ago, we accepted AT&T's invitation to get "Uverse", and it has ALWAYS been questionable. In my last conversation with AT&T, I found out if the customer doesn't call and complain AT&T "assumes" everything is good. I'm curious what it takes to get Consumer Affairs to act. We have a national corporation (AT&T) that admitted to me the reason I'm having trouble is they left a "bridge tap" in place.

"Derek" (I didn't ask him to spell it) of the Detroit call-in office told me that the "tech" left this bridge tap in place when it's known to be a source of trouble (to a Uverse connection). After he admitted this, and realized it, he said I was pumping him for information. I agreed with him and told him I would be contacting Consumer Affairs with his information.

We get no choice in our provider, AT&T has a complete monopoly and has never delivered the speed we were promised. What does it take to get Consumer Affairs to take on the giant AT&T and protect the lowly waifs of North Hollywood? I await your answer as well as the big white trucks of AT&T and the incessant excuses as to just why they will not deliver the internet speed they sell. Disconnected in NOHO.

When I questioned customer service, they had no answer and could only apologize. It appears the extra receiver is free if you sign up day 1 and ask for the extra receiver but not existing customers. I also alerted them that their local AT&T store's websites and shop sites on their webpages state that they carry Uverse equipment. I drove to the one in my area and they stated they never have/had the equipment. In the 3 days of calling customer service to confirm there is a $49 charge for existing customers, I was dropped twice (no call back after confirming my call back number). I was promised to get a call from a mgr to discuss the website (no call), and nothing resolved.

What do I want resolved? AT&T to upgrade their WiFi equipment so that others don't have to spend an additional $60, a website that correctly describes fees so that discerning purchasers understand all costs, and customer service that is reliable and has any control over making CUSTOMERS happy. I have since decided to use the internet and Chromecast to solve all the issues on the new TV I've placed in the home with a HD antenna. Total Cost = $70 far less than the One time charge and $8 per month fees.

I was lied to or AT&T is so Screwed Up. So Now I am paying more money, plus there was a $99.00 Service Charge for the tech to plug in a New 6ft wire into my Uverse Modem. I was also told that the service charge would be taken off if I called. So I called and Filipino English is hard to understand, they don't even understand what they are saying. I asked for an American Supervisor. They patched me to an Old Woman in the USA who worked out of house as an agent, she was lost. What has happened to AT&T Customer Service. I am bailing and going to another provider. AT&T has lost it.

Everything was fine for about 2 weeks. Then once again, the internet simply stopped worked. IT just so happened that my neighbor came by asking whether we had AT&T. He stated that he too had them and that his internet was down also. He said that this was the 3rd time that it happened to his internet and that he knew that the "card:" was out. He additionally stated that there was another house on the block that must of been having the same problem, because the tech told him that there were 3 customers on the same card. He stated that we needed to call AT&T and tell them that they needed to replace the "card". He additionally stated that AT&T did not keep records of the calls so they could not trace it back (I am not quite sure what he meant).

I called AT&T and told them what I was told, even though I knew that there were 2 families going through the same thing (us and our neighbor) they would not send anyone out for another 4 business days. The day after I AT&T came again to the house, I was on my way to work when I noticed that the AT&T truck was at my other neighbor's house (they were obviously the 3rd house). So today I come home and find a bill from AT&T for $176 for the internet being fixed......this is really too much specially when they know that the problem was obviously on their end! I will be switching the service. It is ridiculous.

More than 4 years ago, I have disputed it with 3 agencies and AT&T either can’t or won’t help. AT&T just sent it to a new agency in 2014 and now I’m disputing it again. I took the equipment to the UPS store and shipped it. AT&T told me they received it and the account was settled. This has been a nightmare for 5 years - man did I make a bad choice with AT&T. Plus it wasn't fiber optic to the home. They piggy back on the cable company wires and it runs to the home on phone wires so there was no real improvement in quality. I think it's FiOS that runs fiber optics all the way to your house.

I would suggest anyone avoid this company. I found them unreliable and disorganized. One other thing was that they sent me 2 notifications in the last 4 years that say they mailed me a refund of $275, which I never received. I responded to both saying I did not get it and to this day have not. Scary but you have to be careful with this company. They can put false information on your credit that's based on their incompetence. Google U-Verse. You will find all of these forums created on their website as a much damage control, just because it's a big company...

How could a 12-month plan agreed to 4 months ago disappear? Why would I accept another deal for 12 months at a higher rate if the other previous agreement wasn't even honored when I moved? Why would there be a payment record for $25.50 the CSR could see for the last bill authorized by a prior CSR if there was no agreement in place? Finally, I just called the 888 billing line and was further assisted. Total waste of time and I am very disappointed with this circus show.

So while on the phone with the retention dept I explain my situation and tell them that I have not been able to cancel my other TV service because if I did I would not have TV in the living room.. That I needed to get this resolved the service rep told me that I could wire two boxes together to have TV in two rooms, they both would show the same channels but at least I would have boxes in both rooms... I was like what?? Who says that to a customer? So I asked to speak to a supervisor and the supervisor told me the same thing, however she said that the system was allowing her to override the order and get me a 5th box, I was so happy... She said “I’ll transfer you back to my agent and she will finish the order,” so I was transferred back to the rep, she placed the order gave me a confirmation number and everything told me it was a wireless box and it will be a self install. I said “Great, thank you so much for all your help”.

Then Friday comes and on Friday, I call customer service because I had not received my box yet so I wanted to check on that and so when I called I am told “I'm sorry but they tried everything they could but the order could not be processed, your account won't allow the 5th box to be ordered”... Why wasn't I notified of this? Why did I have to call you guys to find this out? I asked to speak to a supervisor and they couldn't help me so I hung up..

I called the store where I purchased my bundle and they said the gentleman who was helping me had gone home for the day and he would try and get a hold of him and get back to me. I was told he had a line out the door for the iPhone 6 pre-orders and he was too busy to help me.. I asked him for his regional manager’s name and he said they didn't give that information out..

So Saturday I called the customer service line to complain, they took down my story and told me that the managers were gone for the day but they would ensure I received a call back the next day and I never received that call..

Today I spent 3 almost 4 hours trying to get this resolved and no resolve was found. I told them I needed to cancel service and get my deposit back please, they said ok so I put the order in for cancel and then they directed me to the life line rep and he said “Go ahead and let the tech install your equipment, we will give you 30 days free service and try it out, see how you like it.” I said “No thank you and you can thank Uverse customer care for you losing me as a customer”... Then they said “Well if I can try and help you resolve your Uverse issue can we retain you as a customer?” I said absolutely, all I want is my 5th box...

So he gets a rep on the phone that says “Oh yea we can get you a fifth box, not a problem but you need to cancel your cancellation order first.” So I said ok let's see if this works, the second rep gets on and says “Oh yea we can order your 5th box, not a problem”... So they cancel the cancellation order then the rep goes to put the order in for the fifth box and she's making it sound so easy then it comes “Oh I'm sorry, yea we are not allowed to order you that fifth box”. I said wow!! So I told her “Please cancel my service and switch me back to the life line guy so I can cancel with him as well” and so she did, life line rep was still trying to offer me 3 months free service to stay with them because they were not the Uverse side... I told him “I'm sorry you can thank Uverse for losing you a customer” and to think I was going to switch my cell phones over to AT&T the beginning of the year... Now I don't want to have anything to do with them... All over 1 more box... 2 weeks of utter nightmares for me and my family and all I wanted was one more box....

He asked the neighbors have they had UVerse before and have they had experienced problems similar to what we are experiencing, and to our surprise they have. So he looked for the drop outside of the house which he found but couldn't get to it because it encapsulated underground with no access to it. So he had to put in an order to have it dug up but at the time he ran the test, the signal was working fine as it always does when a tech come out. So he didn't have the data to justify them coming out to dig it up and repair the line. So he recommended that if it happened again to call them immediately and have them come out to run test, which is what we did and they scheduled the tech to arrive 2 days later in which by then the signal was working fine.

But he collaborated with the 19th tech and did a signal check on the line leading up to the house and for that it had a significant amount of static coming from it. That's when he determined that there was a short in the line caused by water seeping into it. But since the signal was still showing a few errors not a ton that it still was not good enough for them to come and dig. But over the last 2 months the signal was doing better with a few glitches here and there but now it's doing the same thing again with tech no. 21 coming tomorrow... Thanks AT&T....

While I've been satisfied with the quality of service I receive from AT&T along with WiFi so I don't have to have cables running everywhere, I still cannot understand why AT&T is not more competitive with their on Demand variety of shows. I guess, as the customer service representative said, it is what it is. I'm seriously thinking of changing cable TV providers.

I get the first bill and it was crazy! They said the install fee, pro-rated service etc but again, promised it would lower down the following month! I should have just canceled! We were promised $50.00 for TV and $19.99 for Internet, so $70.00 for our bill before taxes etc. WRONG! Our bill, (we don't order movies or anything) has not been below $121.00!!! We are contemplating paying the $180.00 we were told it cost to cancel our service! $51.00 worth of taxes and "fees" we were NEVER informed of! And, I get the renting of the DVR boxes, but we pay for one and its $7.00, so even at that, its $77.00 month before taxes! Never again will we deal with AT&T! We've called about our service, as far as the DVR goes, when we record shows and try to watch them, it skips and will just quit the show and switch to live TV. The only way to fix it, is reset the boxes! It's a huge pain in the neck! Our TV goes out as well, and I'm not sure why, since it's not a satellite dish and there's no bad weather. If you can, go with another company! Not worth the headache!

We recorded this lengthy conversation to use as evidence that we were telling the truth and that we were being lied to. We got in touch with a retention supervisor the next day and after explaining to him our evidence, we were offered an even better deal than the $102. It's a shame we had to take such measures to finally get the service we asked for one month earlier. We got what we wanted in the end, but I am appalled with AT&T. I feel for every person who is dealing with the same issues and being taken advantage of this company or any company like it.

To follow up, I called Monday 9/8/2014 and immediately asked to speak to a supervisor. His name is Edward **. He wouldn't help me and claimed that there were no notes regarding my previous call but would issue a refund in 15 days! He also noted that I have 4 minutes to make a decision as their office was closing and he seemed to be disinterested in helping at all. I'm really disappointed in how AT&T handled my U-Verse situation. I will be looking at leaving AT&T Wireless as well.

I called about it not working and was told I would have to pay $15 a month in order for a technician to help me with this. I told her "so it worked before but now that I have U-verse it doesn't work and I have to pay to fix it." When I finally agreed to it just so I could work on things I had to get done she went in there and changed one number. It was probably wrong when whoever put it in. I still have problems with the Kindle. I just don't have anymore time to spend on the phone with her. Plus she was very hard to understand and then got mad when I kept asking her to repeat things. If you are considering U-verse run the other way. I wish I had.

She said to call the 1800 number, I was so mad for wasting my first 25 min with her so I finally call the 1800 and after another 15 minutes the magic sentence from the lady on the phone again! This is so frustrating, how come they experience so many "Technical Difficulties" trying to make someone downgrade or cancel but not to sign them up or charge them! I wonder if I can get them to re-fund me whatever amount I would've saved if their system was working properly since the time I first called, because as far as I'm concerned my wallet has nothing to do with their technical difficulties.

I called back YET again, and they had to schedule YET another appointment for the next day. So, I had to take ANOTHER day off and no technician showed up YET again. Finally, I was so frustrated over losing two WHOLE days of work for a simple change of address that I had to talk to YET another "supervisor" that arranged ANOTHER appointment and assured me that any service or installation charges would be waived.

A miracle occurred and the technician managed to find some time to come to connect my internet. Two months later, after assuring me that the connection fee would be waived, I found a $35 unauthorized charge today on my account. I called back YET again to find out that the installation charge was never waived after my whole nightmare... a SIMPLE change of address! AT&T, kudos for stealing money from your loyal soon to be ex-customer.

When I checked my bill 2 weeks later the same charge is still on there and there is nothing they can do. Even gave them the reference number which of course they couldn't find anywhere. I told them I wanted to cancel my service and was told that was another department and they would transfer me, so they did and after being on hold for over 45 min I had to get back to work lunch was over. Very frustrated at the situation and not sure how a company can do this legally. I am definitely going to the attorney general and the Better Business Bureau to file complaints. Hope everyone else who has the same problems will file complaints there also. Tell everyone NOT to get U-verse, total rip off. Oh and my bill that was supposed to be $87 was $387 with all of their fees and taxes and the "tech service fee". It's a shame because it does appear to be a good product but just can't work with a company that is so deceptive.

I was in touch with AT&T DSL "repairs" today to request that our DSL speed be restored - and - the agent on the telephone "coincidentally" suggested that we "switch" to AT&T U-verse service and that this would make our DSL speed much faster. Wow - what another coincidence! Naturally - we think something "stinks real bad" and that true to its reputation worldwide - AT&T is acting like a Corporate criminal again.

When it came time to set up, it took my technician 8 hours to install! Once installed, I did not have HD (!) and something else that I don't remember now. I told the tech and he said it was not on the order but he was able to fix it for me. A week goes by before I try my DVR, it does not work. Never recorded any shows. It says it's recording, but when time to go to my recorded shows there were no shows displayed in my Q. I become very busy and end up not using the TV so I never called customer support. I end up getting a $100 reward card but no second $100 reward card followed. A month later my bill comes and it's over $168!!!

I called AT&T U-verse and discussed my frustrations. The phone call was dropped. I call back and ended up telling my story all over again. At this point I am heated and asked to speak with a supervisor. The call taker told me she needed to hear what was wrong before putting me thru to a supervisor. I gave her my phone number and told me for her to have a supervisor call me. I never got a phone call back. Fast forward another month. I get my second bill, it's for $368!! Where are they coming up with this number?

I get busy and my service is deactivated. Once I have enough time to wait on the phone, I call. I started explaining to someone that I agreed to $66 and not $168 and I tried to get this resolved a month ago. I also was told I'd get $200 in rewards not $100. I also told her my DVR never worked. The phone call was then dropped. I called back and had to go thru the same tree maze and waited on the line and ended up talking with "John" after 20 minutes. Had to talk with him before he patched me thru to Customer Relations who told me a Supervisor was not available and one would call me the next day.

My patience was gone so I went off!!!! Eventually a Supervisor came on the phone and got my bill down to $188.85. I cancelled my service right there! What they did was unethical and poor business operations!!! I would never have left Comcast if I knew they treated customers this way. Contract is a contract! A recorded phone line is recorded!!! Listen to it if you do not believe the customer!!! What they are doing is illegal!!

I have been paying my bill but they completely wrong. I have a 5year old. He loves his cartoons. I have been calling and calling about it. Nothing has been done. I called last month about the same thing. The rep upgrades my service without me telling her to do so. Like the first review I seen I'm between a rock and a hard place. Someone tell needs to investigate AT&T. The way they are doing people is completely wrong. You call, it's like they can care less.

Two attempts have been made (new wireless box, new cable line) so far to no avail. I made a public utility complaint and an AT&T manager Lutresia called. She said a tech repair would be out in 2 days (today) between 8 a.m. and 8 p.m. and someone here would have to be home during that 12 hour time period to let him in. The tech guy called today and said he hears we have an internet problem to repair!!? Who told him that!!? So no TV repair today. I called the Attorney General's office. They are going to look into the problem. I am beyond just angry. Does AT&T understand people have jobs, appointments, LIVES outside of sitting home waiting for repair people?!

The second bill came and I was in shock, it was $175.66. I called AT&T and explained this is very incorrect and so was my first bill. Turns out on the first bill they screwed up too. So I requested I wanted that fixed as well. They screwed up so bad! At this point I was pissed!! The calls get routed out of the country to India and they are no help at all. I did not get to talk to a manager and was told one would call me back. Never happened!!! The rep told me to take a $100.00 off the bill and only pay $75.66 per the manager and they would honor the promotion deal and fix the billing. LIARS!!! It never happened!!

So a month later here I am calling again about the same thing with now the next overpriced billing. Now I’m waiting to hear back from a manager that probably won’t call me back because they will I’m sure trash my message. So here I am screwed! I’m cancelling this service if I do not get this resolved in the next day. What a SCAM!! I signed up for a year. What a total scam, I cannot believe this! What can be done? Does anyone have any ideas?? I have a feeling I’m going to turn in their equipment and walk away. They are so wrong for taking advantage of people!!

Essentially, I have a payment coming out of my account every month but no one can tell me where it is going or what it is paying for. I have spent well over 8 hours on the phone trying to sort this out but I am only passed from department to department and haven't gotten any answers. It seems to me that this company is incredibly disorganized and I have to explain my situation each time I am transferred. I ask for supervisors and managers but even they are unable to help me. I feel like if AT&T is taking money out of my account every month, they should be able to tell me what I'm paying for. I'm highly disappointed with the customer care that I have received and I'm down to just stopping payment on my account. I see no other options. Every representative I have spoken with has told me that there is nothing they can do. So apparently I am expected to just take a loss with no explanation or reimbursement offered.

I called AT&T customer service and after the usual wait and obligatory forwarding to the CORRECT person, and waiting some more, I got the service cancelled. The tech person had the nerve to try to sell me the service! Again, we never ordered nor heard of this service, which, again, had NOTHING TO DO WITH THE PHONE OR THE U-VERSE. What next? AT&T adds on a service without telling us to fix the vacuum if it breaks?

The internet is non existent or so slow that nothing will actually pop up, it will remain in blinking mode. Techs over the phone and say "oh yeah you have problems." Really! After rewiring each and every room in my new apartment each tech would say "Oh wow. Your speed sucks" and they leave. I have call back papers but they won't answer. Finally one said it was an outside tech job. After weeks, why did he not say that the day of, or every day that we talked over the phone about the issue. Another tech called me to tell me that I will be having problems with the service after he left. I scheduled for an outside tech to come and they said Fri between 8am-8pm. At 7:45pm I get an automated call saying that they can't make it out but they will put my order on priority for Saturday between 8am and 5pm. Saturday comes at 5 pm nothing was done. I called AT&T and they said give them until 8 pm. At 7pm I called to make sure someone was coming. They called around and said that "They are so far behind on orders that they could not give me an ETA at all as to how long it would take to get to my order.

I cannot cancel my contract and get refunded for any of the money that I put into the last 5 months of service, I am asking for all of it because I have not had any. This lady says she can give me $4 a day. I was like "No, I want all of it. I pay more than $4 a day to you." Then they say I have to pay each month in order for a tech to come out that my account has to be current. So I pay, but I also pay for movies to watch everyday, I have to stay at school because I don't have internet access for homework, and I have to pay for extra internet on my phone too. They wont give me my money back until the issue is fixed. After 2 months of this, someone called me irresponsible for not having this issue resolved!?? What? I call and each call is over an hour by the time I am dispatched all around. The $300 gift card never came. After 3 months of arguing I finally got one. All the free promotions they attached were a joke because I did not have service. I don't get them. I can't cancel out of contract without a penalty and I have to keep my account current and I can't get a refund, and another tech is coming Thursday.

The result is that since "old' AT&T cut off our DSL service on the day of the U-verse visit (August 14), we have had no internet access at all, and every time I call them to ask what's going on I get a new date - always several days in the future - when it will get turned on again, but the deadlines always pass with nothing happening. Right now they are saying August 29, which would be 15 days! The combination of bureaucracy and sheer incompetence is mind-boggling and the ONLY reason these people are still in business is the near-monopoly they have in the area. Do anything you can to avoid them.

I have spent a week calling to try to reconnect just to get my old number back. I have spend countless hours and nobody seems to know what is going on. The people I have spoken to have been very polite. I have been so frustrated because I JUST WANT MY OLD NUMBER BACK!! Why is it so difficult? I don't know how many important calls I have missed. I really don't know how they can be in business. I really can't believe we fell for some lousy salesman. We were made to believe they had the best services. I really miss my Cox phone, internet and DirecTV.

I had AT&T DSL at my old address since around 2006 or so, and overall it was reliable and problem free, with few technical issues Several times I ended up wrangling with an overseas call center with persons of limited English ability that did little more than read from a script instructing me to wiggle my cable connections and reboot everything. I had one of their DSL modems fail, but replaced it, and ultimately and overall, service was good. That's the positive.

I moved in the spring of 2012, my new address was actually one house over. So a couple of weeks before the actual move I called AT&T so I could have my residential landline I've had for over 20 years and my DSL service moved next door. That's easy enough, right? WRONG!!! So I make the call, no problem they said. They'll even waive the moving fee. Such nice people at AT&T to do that for me, a 20 year plus customer. This is for moving the landline, but they said DSL is no longer available, and I would not be able to have it, at the new address, right next door. In a suburban neighborhood where I have friends and neighbors for miles around that also have AT&T DSL.

The explanation, I was told, is that DSL is 'obsolete' and new service would not be available at the new address. Here we go, I thought. I asked “How DSL could be obsolete when I am using it right now, in fact I am sitting at my desk, talking to you on a phone that is connected to an ATA VOIP device that is using your DSL right now, as we speak? I am only moving about 50 feet away, how is it that DSL is not available, on the same POTS (plain old telephone service) copper wires in the same neighborhood, and why do you insist it is 'obsolete'?” I continued to ask. A fair enough question.

The AT&T rep could not offer me a logical, satisfactory answer, only continued to hem and haw a bunch of mumbo jumbo about how DSL is being phased out and the new Uverse is now available (at a higher price of course). So in that case, I countered, I would like to have my 'obsolete' DSL, just like I do right now, next door, and when DSL is actually 'phased out', then I'll consider signing up for AT&T Uverse. Well, nothing doing, it's either Uverse, or nothing. When I asked him to tell me about Uverse I had a mental image of him salivating like Wild Coyote does when he rubs his knife and fork together in anticipation of a Roadrunner dinner.

So, he gave me the pitch, the whole 9 yards about the much faster, reliable service. Only $14.95 a month for either 6 months or a year, and then it reverts to 'standard rates'. After much wrangling and arm twisting that turned out to be about $35 a month 'plus fees and taxes and surcharges'. Anyone who's done business with AT&T knows that translates into at least a $50 bill. I got to thinking about this and realized this was more than I wanted to pay. Actually, it was more than I can afford, and we went back to the DSL argument, and I kept pressing on that, but to no avail. He simply was NOT going to let me continue to have my DSL. Period.

At that point, the AT&T REP got creative. He told me I could have 'optical DSL' for only $14.95 a month. Now I thought I was getting somewhere. As he pitched that I realized he was still trying to sell me Uverse, also I would have to purchase their 'optical' modem for $100, which could be broken down into payments. At this point he had worn me down, and I went for it, and signed up for Uverse internet only, $14.95 a month for a while, until the hammer fell. Probably in reality it would be about $25 a month for a while. The more I thought about it, the more I realized I had made a mistake, and I decided I was NOT going to let them get away with this. I WANTED my DSL, just like it is right now, only I want it 50 feet away from here. This IS a doable thing!!! So I called back to cancel, got put on hold, got transferred, got disconnected, the usual BS for about an hour, but finally I did get it cancelled.

So now I'm thinking great. I'm moving in two weeks and I'll have a landline, but no internet, what will I do? I signed up for dial up at the new house, $5.95 a month from a company I'd used in the past. I endured that for about a month at the new house looking for options. It boiled down to either cable (expensive) or Uverse (not much better). I was not thrilled about either option, in fact, neither was really an affordable one and I had had about all of 56K dial up I could take after about a month.

I almost caved in a second time and was about to call for Uverse, when an online friend in a forum told me about a small mom and pop ISP that offered DSL. I investigated. Turns out what they actually do is resell AT&T's DSL. They use the exact same att.sbc.yahoo.com DNS servers, same copper wires, same infrastructure, same backbone. In reality, it's the exact same service, but you deal with a relatively small company with a handful of people in a single office right here in America that speak english. In no time at all I was on a first name basis with everyone there. Called em up and signed up. I got the 1.5 MB/s service for $23.95 a month, which included all fees and taxes.

Six months later I upgraded to 3.0 MB/s service for $29.95 a month. Flat price. I kept my same DSL modem. All I had to do was select a new username and password, and log into the modem as usual to change it. I was told it would take 3 to 5 days, so I made the log in change, turned on the DSL modem, and went to bed that night as the lights flashed red. The NEXT morning around 9:30 all the lights were glowing steady GREEN!! Sure enough I logged into the modem and saw the familiar att.sbc.yahoo.com DNS server information. I had internet!!!!! Yes, I was back in business, with my 'obsolete' DSL !!!! With AT&T, it had creeped up from $23 to $26 to $28 and then to $30 and was about to go to $33 and here I was getting it for $23.95 for the 1.5 MB/s, exact same service I had before!

The kicker?????? An AT&T rep called me up a day or two later and wanted me to switch from my new-found ISP back to them. Seems that now DSL was miraculously available for me now. Imagine that. I had a bit of fun with the rep trying to get an explanation of how this 'obsolete' DSL technology that was being 'phased out' is now suddenly available, after all they had put me through, after suffering a month with dial up, after insisting that only Uverse was available for the last 2 months as I called over and over and over and and talked to numerous reps and supervisors ...... now that I've found a company that WILL provide me what I asked for in the first place, you now want me to switch back? Yeah, right.

Draw your own conclusions about how much AT&T 'cares' about their customers. I've not mentioned the company that I switched to, as it might give the appearance I was affiliated with them. They are still around, and there are others companies as well. Seek and ye shall find. Come on AT&T, tell us once again how DSL is not available and is obsolete, we can all use a good laugh.

I finally reached a representative on the phone, after waiting for about 20 minutes. She was very nice and attempted to reach the dispatcher but had a difficult time doing so. I was placed on hold twice, each period lasting about 30 minutes. At the end of the second wait, listening to music, I was disconnected. I have not received any phone calls or email messages to explain what happened. I can't believe they treat new customers in this manner. How could they possibly stay in business? I am certainly glad I did not yet cancel my current provider, Mediacom.

I am writing to you to tell you of the worst customer service I have ever experienced has been with AT&T. The only positives I can tell you are: 1) the monthly price I receive currently for internet is competitive 2) The man that did my tv install in February was excellent. I have called every single month, sometimes twice a month since February trying to correct my bill. We decided to sign up to receive U-verse TV in February, but after a month decided we no longer needed it, we had basic TV and the only thing we could use it for was to record one show so we decided to cancel it, which was where all the problems started.

I had set up Uverse TV service online. First, your online promotion directed me through a installation appt set up, however the appt that was set up online did not sync up to what was actually available. The reason I found this out was because I called to change my appt and the person on the phone said that the time that I originally set up on the internet had been changed to a new appt time. (I was not notified the times were different.) Also it was NOT indicated to me online that I was signing up for a contract. If I had known, I would never had signed up for TV, because I just wanted to experience this on a trial basis. Installation guy came and was fantastic. He was pleasant and knowledgeable. This was probably the one and only good experience from AT&T.

After I started receiving the bills is when the real painful issues surfaced. Over the series of the next 4 months I had called and chatted online numerous times.. once, twice, sometimes 3 times a month about my bill. Every time I saw my bill it was wrong. At one point a chat session manager actually closed down our chat session without resolving my issue. Also your chat feature is pretty spotty. Sometimes I get it to work, other times, like this morning, I fill out the chat form, then it just directs me to the 1-800 number to call.

Issues with the bills: 1) on three separate occasions it did not reflect the promotion I was receiving. 2) Each time I called in the conversations were never recorded or documented, Each representative had NO knowledge of what was previously discussed with the previous cust service rep, thus repeating the process over and over and over again. 3) Promotion was finally reflected on my bill after calling and/or chatting about 4-5 times (see chat sessions and phone records)

3) When I finally went to cancel the TV service, is when a new set of problems began. 4) I called in (May) and talked with Lupe, I told Lupe that nowhere on the agreement that I signed up online that it said I was under contract and that I shouldn’t be charged the cancellation fee. Lupe proceeded to "upsell" me and I finally had to forcefully tell him that I was only calling to tell him to remove the cancellation fee. He agreed that the fee would be removed.

5) Next bill: cancellation fee was not removed. I called in again (June) and spoke to Rasheem. Rasheem was a very nice person and seemed to understand my concern. However, Rasheem stated that nowhere was it documented that the cancellation fee would be removed. So basically the conversation I had with Lupe had vanished. I even asked him to get the recording and he said he did not have access to it. He said the best he could do was remove half of the cancellation fee ($85 or so). I finally agreed because it had been about 45 mins now and I had to get back to work. He stated that he couldn’t remove it from the current bill and that I would have to pay the current bill and the credit would be taken off the next bill. I reluctantly paid the current bill (around $211). 6) Next bill (July) - (current bill) - the credit is not noted on the bill. Current charges are $38.. This is the worst game of "telephone" I have ever encountered.

Other issues to note: 1) Phone wait times: I tried calling yesterday and was on wait for 30 minutes before hanging up.. You are a large company, I am surprised you don’t have enough people to answer the phone? 2) Bill complexity: Your bills are extremely complex to understand.. why make so many line items? It doesn’t give the customer peace of mind in knowing they are getting charged the correct amount. 3) Chat sessions are spotty - sometimes I don’t get a chat and simply directed to call the 1-800 number. 4) There is no place to find the AT&T corporate office number or email address and nowhere to escalate my issues. I asked Rasheem (last cust service agent) where I can send my complaints to and he gave me this info email .. really, no formal complaint process??? You really make it difficult for customers to be heard.

I think AT&T business practices are illegal but because they are a giant company, no government agency or law firm is willing to take them on. I wish they would be forced to provide accurate information in their ads and tell their customers what they will really charge and not be allowed to be purposely deceptive and cheat their customers.

I called in again and after navigating to the phone tree from hell again, got to speak to a rep, Lisa from San Diego, but she was not able to help me. I got a hold of Frank from Missouri office and asked him to please honor the order I was offered by retention dept. He claimed that there is NO way for AT&T to do this and offered to give me $36 one time credit to make up the difference.

I just wanted to renew my $31/month contract but he basically said take it or leave it. I could not believe that AT&T being a major established US corporation with distinguished history since the beginning of phone service is behaving like a fly-by-night operation; saying one thing and did something else without any integrity or honor. I would recommend anyone dealing with AT&T to keep track of any offer made by them to keep them to their words.

He arrived, checked everything out and told me there has always been a problem with the HDM output from the converters being intermittent. He disconnected and reconnected after it failed while he was here, rebooted, and told me there still was no fix for that problem and that you had known about it for years. He wanted to use 4 wire analog output instead that would have broken the home theatre interface as installed and would have cost hundreds and hundreds of feet of copper wire in order to have an INFERIOR system capability to the DISH installation. I explained that was UNSAT. It was my impression that he would report back that problem couldn't be fixed and authorize removal. He reported back that there were alternatives available that I had declined. Of course all this putzing around put me past the 30 days and I was charged $165 for breaking the contract.

I contend that it was AT&T that broke the contract first by not delivering a system that was compatible with mine. That there were known problems with the HDTV converters that were not disclosed until 30 days had passed. I have talked with several people at supervisory level and they say nothing can be done with that charge. As I said, I maintain that you broke the contract first and that $165 charge should be removed.

This morning I got a call that they needed to reschedule. I've been without service for 4 days now and seriously doubt they will show up. Fortunately, I can cancel in the first 30 days without penalty and I plan to do it. Working now on options. Save yourself trouble and avoid AT&T. They are growing so fast right now that they can't begin to provide even the most basic levels of service. If they cared about customers, they would realize what they put us through and compensate for their errors but this appears to be acceptable service in their eyes.

Second, the online access they market as a free addition to your home service is a ripoff and is nearly useless. Example, Under the Dome is listed as 2 seasons with 5 episodes. The Big Bang Theory is 6 seasons and 9 episodes. Start to see a pattern here... You only get crumbs - deceptive advertising at its finest. Most of the good stuff you have to pay for in addition to your monthly bill.

Third, they advertise that you can use your iPad and smart phone to access U-Verse. Guess what, you can't use your smart device on a box that is being used by someone else because they collide and cause bouncing menus - again, more deceptive advertising. Fourth, the channel list shows hundreds of channels that you don't get and there is no way to remove them from your channel list, so you have to swim through a mess to find what you do get. It's a very annoying experience. Fifth, they allow channels to place ads on the screen in the middle of the show you are watching. Sometimes they cover half of the screen, making watching a movie a miserable experience.

First of all, moving cities is stressful enough as it is. From having to hire movers, locating a new rental space in a tight real estate market, disconnecting and reconnecting electric providers and the daunting task of choosing what television provider to go with - time is definitely on the line for a new resident of San Antonio. What makes moving even more stressful? Realizing the new providers you are considering going to do not know what they are doing.

Yesterday I tried to set up Uverse service online. I was impressed by the perks advertised such as $200 in Rewards and a $25 Visa card for new service. The icing on the cake was the waived connection fees and a competitive monthly price for service. However, I was unable to connect service online and prompted to call Uverse tech support. I was, of course, annoyed as I knew that meant being on hold for a bit, but my experience telephoning CPS Energy was a positive one, so I expected a similar experience. Boy, was I wrong.

First of, I am not an impatient person. I realize sometimes you have to wait a little for something good (namely a great service at a good price). However, I was not prepared for the two and a half hours I spent on the phone and the EIGHT people I had to talk to. Upon giving all of my information (social, address, question & password) to person #1, she stated that she found out why I could not connect service online. I owed a balance of $100. Surprised, I tried to find out what this supposed balance was from. After placing me on hold for ten minutes (at least), she said she spoke to her supervisor (person #2) and the credit department and did not have an account number or description of service.

She said they could not find an account. She then said she would transfer me to wireless support and she would stay on the line to explain things with me. I was put on hold (again) and once I got to person #3 person #1 had hung up (even though she stated she would stay on the line and explain with me) I had to give me social and all my other security information all over again. I also had no idea why I was forwarded to wireless and neither did person #3. Person #3 stated that she could not locate a wireless account and would unfortunately have to transfer me BACK to sales.

Keep in mind my social has now been given to THREE different people. After being on hold for 15 minutes I speak to sales person (person #FOUR) who has to get my social AGAIN. Then she asks for the same security question and password that I created with person #1 and THEY CANT VALIDATE MY IDENTITY. Seriously? I JUST created it! So what does person #4 do? She puts me on HOLD AGAIN to speak to her supervisor (now person #5) to see if she can proceed with just my social and DOB. She gets back on the phone and I am hesitant to give out my social again and I make that known. However, its the only way. So I give me information and she says she shows a past due account from 2010, but does not know what it is for - so she has to forward me to billing (person #6).

I have to give out all the same information all over again. Person #6 puts me on hold (okay, this is really getting old) and comes on to say its a home telephone from 2008. They had previously said 2010 - what is up with the records department? Being that I have never had a home telephone, they then forwarded me to yet another person (person #7). After speaking and giving information to person #7, she said she was going to forward me to a fraud department (person #8). The fraud department stated they would forward me to yet another person (would have been person #9) and that they would call ME back in an hour to find out their feedback. After waiting on hold for thirty minutes, I gave up and hung up. Funny how person #8 did NOT call back in an hour.

I later called because there is no email option for feedback. Apparently AT&T does not care about customer experiences. I called to get a email and had to go through hoops there as well. They wanted to forward (is that the only word in AT&T's dictionary?) me to a customer service rep. No, thank you. I do not have the time to be on the phone for several more hours of holds. The whole experience has left a bad taste in my mouth and Ill be sure to recommend friends and family see service elsewhere. Fortunately for me, Time Warner is also available in my area. I'm willing to pay a higher price for an organization that cares about their customers time and feedback.

Every time my internet goes out I call tech support, wait forever for my call to be answered and the phone techs always tell me it is my lines into the house. As I have no landline, I have a DSL line that was installed, has been checked by AT&T's tech and has always been found to be in good working order. One tech, who shall remain nameless, has told me this is a standard "canned" response the phone techs are told to tell customers in an attempt to charge customers for the service call.

While I have never gone over my usage limit I do know that I have been throttled down. I know this because I stream on my Roku. Where I use to get 3-4 filled dots all the time I now get 2 sometimes but rarely 3 dots and the movies have to reload frequently. This rarely happened before I had U-verse. No matter what the speed tests say I do know that that web pages take longer to load and sometimes will not even load. Download times are much longer than they should be with the 6 Mbps.

Today, July 31, 2014, internet bill which has typically been $46.00/mo and find it is now $54.00/mo., up another $8.00/mo. for service that is usually out anywhere from 1-8 days a month. AT&T did not even bother to send me any notice that my rate was increasing they just increased the rate for their shoddy service. You would think that AT&T would have to notify their customers if they were going to increase their rates. Tomorrow I am calling Comcast. I can pay another $12.00/mo. (after 12 months) and get over 4 times the speed I am getting now and hopefully not worry about now having no internet every month. I am done with being treated like a cash cow by AT&T.

Felix, supervisor - $64.00 (suspended $71 from $68.23, 4-23 to may 22) (last paid on account; $43.62 credit...$64.01. He assures me that there will be no late/Tardy record associated with my account and he's going to take $64.01 and that will bring me back to zero balance. Pending adjustment which will be done by retention brings me down to a zero balance. Confirmation # ** (repeated information & confirmation #; that's correct per Felix; and he is setting up the credit now and and it will...retention making the credit. He cannot stay on the line with me while retention cancels but he will get me to someone who will take good care of me.

July 1st. 7-27-14, I receive another bill for more money!! I am outraged. Each time I phone, it takes up considerable time and it's all a lie. The following is what happened after a long service with AT&T internet & phone. I always paid on time.

5-20 called to cancel - he said, "cancel isp & keep phone" (I declined offer of 1/2 price internet). Gave notice to terminate service & asked for proof. They gave me the order # reflecting service canceled. The next day I phoned back & verified it was terminated. (On this date I could not sign on to save my emails-almost all of my statements & bills are online). (First part of June) I always paid on time & suddenly I received notice from AT&T that my service was canceled due to non payment and that I owed for 2 mths service & late fees. I called, explained on 5-20 & 5-21 I req.Termination naming the persons I spoke with & the order # I was given, adding I phoned the next day & verified service was canceled. They transferred me to retention department where they gave me the run around, state they have no record of my term, order # and they want to keep me. I told them after verifying my cancellation I contracted service with another isp. They end up saying they will term me as of today. I just need to pay the fees that are outstanding.

A few days later I speak w/ A mgr and told him my credit is important to me & I should not penalized for a company error. He told me the only thing he can do is split the charges. If I pay half, he will clear, bring remaining balance to zero. Reluctantly, I agreed & paid half of the fees to keep my credit in good standing and eliminate the on-going headache. "The first part of this week I receive a statement requesting the remaining balance"!! I have the times of every call and the person that I spoke to at every point and what they said. There is a recording prior to conversations on their end saying the calls are recorded because of this and a prior bad experience with them I also document. This is nothing less then blackmailing customers for money or they will make a negative report to the credit bureau's.

United states always in the past had fair and balanced business practices. What is going on here in the good old U.S.A.! What I experienced and what I have heard has been happening the last few years is criminal. I would like to see a class action suit. I have documentation of what transpired and it is dishonorable, deliberate and deceitful.

I called my current provider to inform them I was switching service for a better deal. Well, they didn't want to lose an 18-year customer, so they made me a better offer. Calling them also made me look at the order form again. I found that the free movie channels verbally promised to me were actually crossed out on the order form. RED FLAG.

Here's where the annoyance begins. On the order form, the phone number 800-288-2020 and website ** are given for questions or changing the installation date and to cancel the order. Neither of them work. I tried for 3 days with no one able to help, getting transferred, and once told to call the same number I had just called. Even the website was unable to find my order. Today, the selections on the website changed. However, while the order form says "Billing Account Number," you must select "Order Number" or it won't be found.

Once the website found my "Order Number," I then found there was absolutely NO information on how to cancel, in spite of the order form saying you could do so online. What I did find was another number --- 855.920.0106 --- that I was able to call. After a lengthy frustrating time of navigating through the voice menu, I finally got a live person (Nicoli) who finally was able to cancel my order.

This example of all the blocks to prevent canceling an order also sent up a red flag. If I had this much trouble just to get any kind of support, then that's probably how it would have been once service had started. The information should have been correct and not take 3 days of frustration trying to get a hold of someone to take care of a simple task. I've talked to family and friends who have ATT. Almost all of them have frustrations and complaints. My daughter and her husband had to fight to get the promos and gift card promised to them for signing up. As soon as the contract is done, they're quitting ATT.

When I called customer service I reached an agent in the Philippines whose rudimentary English was not sufficient to understand what I was saying or why my situation is problematic. Her supervisor, Chris, was better, but it still took some explaining before he put in a work order. They are supposed to come tonight to bury the cable. It will be interesting to see if they actually show up. Customer service is substandard, installation was never completed correctly, but my payment was cheerfully accepted.

After calling AT&T to inquire about my lack of phone/internet services (going on one month at that time), they said they'd send another technician in about a month. I canceled my service (or lack of service) at that point. The kicker is that AT&T is trying to bill me for $82.00 for NOT providing services to me. Of course, AT&T sees no issue with holding their hand out for this money when they did NOT provide me with one second of service (not even a dial-tone). As a former customer, my impression of the AT&T is one of complete dysfunction. Just low-quality service (overall) with no sense of urgency in assisting their customers. Moreover, their practices seem pretty underhanded. Consider yourself forewarned if you were planning on dealing with AT&T.

We set up a repair time of 8am-12pm on Thursday. Thursday rolls around and nothing is fixed. I call tech support again, and I'm informed the technician rescheduled for 5:30pm the same day. Alright, fine. 5:30pm rolls around. Nada, nothing, zilch. I call up tech support again. The tech support confirms with dispatch that no one has been sent to fix the cable box. Alright, cool. I ask to speak to a supervisor. The supervisor tells me that I will be first in line for tomorrow's repairs. I have been escalated to high priority. An outside technician will be sent to repair the damaged cable box first thing Friday morning.

Friday morning rolls around. I bet you can guess what happened. No tech made it out to the cable box to initiate the repair. It's now 1pm on Friday. I've been on the phone with AT&T tech support for the last hour and a half. We can't seem to get in touch with the dispatch. They are providing partial answers to the questions we ask dispatch. I'm told that at 2pm today someone from dispatch, an outside technician, should be sent to fix the cable box. I doubt this is going to get resolved today.

AT&T is severely understaffed in Los Angeles, California. Two years ago, it took them a month to come to my apartment and flip a switch that would allow a broadband signal to flow to the phone jack in my apartment. You'd think that after two years of ** response times, they would have hired a slew of outside technicians so that people wouldn't have to wait ungodly times for installations. Well here we are, two years later. Five days without service and I still can't get a confirmation that an outside technician will be repairing the broken cable box. What the actual **.

Weeks later, we received a $150 cancellation fee in the mail. I called the same person who was finally able to help me. She recommended paying it, so we would not get shut off, but she would work on getting our credit for the $150. So our treasurer paid the fee. In the meantime, there were numerous bills, and the first Internet bill was overlooked by the Treasurer of our church. When the next month's bill came, she noticed that the first was not paid and a late fee was added. She immediately paid the bill. That Tuesday, the internet was turned off again. When I called, my helpful lady was not able to help me. I had to call another number. I was told that we received a letter stating that it would be turned off because of the non-payment. We received no such letter. In fact, by the time it was turned off, they had received payment, but were not able to credit the account, so I had to pay for it with a Credit Card over the phone (with an additional $5 convenience fee).

In reality, they already had more of our money than the actual fees, but they had not yet resolved the cancellation fee. The same day, I received a call from AT&T by someone wanting to upgrade our service. I told him my whole story. He seemed irritated because this happened to us, and told me he would get back to me. He never did. Since all this, I received a customer satisfaction survey. I responded accordingly. I would not wish AT&T on anyone. It is a nightmare getting through to anyone and many hours were wasted just trying to get our service back on.

I hate calling 1-800-288-2020 because it is almost always a 2-hour waste of time but call I did and it was only a 45-minute wait till a human answered (not counting the voice menu waste of time). Of course, I am the only person to report this issue. Spoke to the manager and explained that as an old computer development manager, I would have been fired for releasing this change. Of course, "It is not under their control" but she made note of the complaint. Do I expect a change? From ATT? NO way. Time to go to the internet and make my voice heard.

I was also told last month that with new HD service special, channels (all in 1000s) wouldn't have to be used. That by upgrading to Uverse 400 HD would be on with the regularly numbered-non major network channels. Of course none of this was true. I called back two weeks ago and learned, no I hadn't been upgraded to Uverse 400, and that I already had HD but would have to use the channels in the 1000s. We have had Uverse service for 8 months. The modem has been replaced with no solution to the conductivity issue and now the DVR will be replaced. I had Direct TV for 12 years and NEVER had these problems.

They were supposed to be pulling the original call with the agent, we signed up with and get back to me. My mother is getting calls from their account receivable department about a past due amount. I spoke with that department and explained the situation and they told me I needed to contact their Customer Relations Department. I was transferred there and was disconnected. I attempted to call back and was unsuccessful, reaching a live person. I tried to make contact at 800-228-2020 and also 800-222-0300. You are not given an option to press to get through to a live person. The manager on the chat line was not able to assist, just told me to contact the 800-228-2020. It's a shame that cable companies are able to charge what they want for their service, but then provide you with nothing. They have the absolute worst customer service and their website is no better.

Since I'm deaf, they cut off my only way to make phone calls. I use the internet relay and emails for all communications, so I was put in a bad spot. I couldn't contact them unless I had internet. Therefore, I was FORCED to pay the entire $98 due in order to get service restored. I immediately contacted AT&T. First, their "Live Chat" wasn't working even though it showed a service rep was available. I tried numerous times and then decided to place a relay call to customer service. The service rep didn't hear a word I said and kept telling me the reason they disconnected me is because I had a past due amount of $98, which I already knew, and he didn't even ask me what my valid reason for being late was. He kept apologizing but refusing to do anything for me. He also told me that AT&T NO LONGER SENDS DISCONNECT NOTICES TO CUSTOMERS OR SEND THEM EMAIL NOTICES.

The reason is perfectly clear now; it's so they can EXTORT money from customers without giving them advance warning. I had no choice but to pay the entire amount and now I'm out of money for the rest of the month. He transferred me to another service rep who was no better; he kept telling me they disconnected me because I was 2 months behind (actually I was 1 month behind; I made a payment 2 weeks ago). I'm trying to find recourse. They need to stop this deceptive practice and start sending out notices again. For the poor treatment I endured, I think they owe me my money back. I've been a loyal phone customer for 19 yrs. and internet for 7 years.

THEN, on my next bill I was charged $110 for "Voice Jack Installation"!!!!! After nearly 2 hours on several phone calls with at&t in the Philippines or somewhere, they told me in broken English that I could barely understand, that this was for the LABOR to install this phone jack----even with inside Wire Pro, which for some reason doesn't apply (the representative didn't have an answer for that), and that there would be no adjustment. Hmmm. Why am I paying WirePro then? Why wasn't I told that it would cost me $110 to connect 2 wires and screw in phone jack to the wall? Had I known it would cost this, I'd have said NO.

Seems there is no recourse with at&t. No one in America to talk to. No representative that I can ask about why WirePro did not cover this labor for my inside wiring. Only phone banks in the Philippines. I do have a plan to contact my Congress person, my State Reps, Consumer Affairs and the FCC, to complain about this. It's extortion. Customers need to be aware of a cost, and can't just be arbitrarily charged whatever at&t feels like, without specific customer consent to the amount being charged. This should be illegal. This is unfair to consumers. This should not happen. If at&t did not monopolize the business in Los Angeles, I would NOT use them. Their internet speed is awful, yet they charge a high price for it.

So July 2nd, my internet drops 3 times, once during an important time (Murphy's law) so I called AT&T Tech Support. As usual, I have to navigate the automated phone tree. (I have all the answers to the questions memorized, so I can save a few minutes not having to listen to the recorded prompts. Which is actually kind of sad in-and-of itself). I finally get to a tech support representative, I explain the problem to her, she is unable to even find the service calls I have made for the past several months. I asked for a manager. He did the standard diagnostics (which I have done already with other Tech Support personnel more times than I can remember), he was unable to find the problem, so he was going to escalate the issue to the line maintenance team. Allegedly I would hear back from them, but I was unable to get a clear answer as to when.

Fast forward to today...I get home from work, connect to the internet to do my business at home and Over the course of 4 hours, the connection drops 5 times (once during a critical transaction online, which I lost due to the connection drop). I call again, go through the phone tree... again....speak to one of the base tech support people. I give her my account number, she says according to her records, it has been disconnected since May (even though I just received another bill last week, and sent in the check already). I ask for a manager again. I end up speaking to the same manager I spoke to last week, he even remembers me (probably because I was so pi**ed last week, and I was in a similar state of mind tonight). After about an hour, getting put on hold, and all the same jumping through hoops, they are sending a technician to check the box at the pole.

Note: They have had technicians out here 3 times already. Once to check the lines to the pole, and twice to check the lines in the house. The last Tech who checked in the house said it was a great connection on my end, that there is a problem at the main junction (or something like that). Clearly it is still not fixed.

Anyway, I will step off my soap-box now, but I will close with this. If you can use ANY Internet service besides AT&T, even if it costs $20-30 more per month, DO IT!! Your sanity, mental health, and blood pressure will thank you. Happy Surfin'.

P.S. I have the Case Numbers, call times, names of representatives I have spoken to for the past several months but I was not sure I can post them on here.

My confidence in AT&T is dwindling.

It took all day to change the service to U-verse, and we are having problem daily with internet or phone. Today, I received my first bill since changed to U-verse. AT&T has sent me 3 separate bills. One is for cells $72.53, one is $22.61 and ONE large bill $184.67 for U-verse. I do not have money and cannot pay this outrage bills. I will take my complaint to TV station, social media so they will find out what AT&T does to people. People, please avoid AT&T U-verse, AT&T fools; cheat, scam, rip-off, mugs, and uses all the possible tricks to find a way to charge poor people like me. Please, someone help me. I am about to have heart attack. Thank you.

They suggested I contact the people personally to ask them to cancel?! I had to wait till we actually took it over to even schedule a turn on?! In the mean time EVERY time I called they lost my account!! They surely found it when it was time for the bills! Once they turned it on, they didn't switch my phone number, they gave me a new one... we moved within the same city!! It took three weeks for them to fix that. First bill came... wrong. Second bill... wrong! Time for the rewards card... they sent the wrong amount. The sent a second one to make up the difference... wrong amount again! They had to send a third one!! Found out in May that they never shut off the service at the old house!! They created a totally new account at the new address and were trying to bill us for both! Nothing I have done with them has just happened without incident!

We had to have them come and move the internet as we couldn't get internet on our desktop (which we mentioned we needed at the initial installment) on the phone, "no problem, and since its within the first 90 days, no charge." On the day of the service visit, the rudest technician I have ever encountered in my life informs me he is charging me $150. When I asked about the other gentleman saying there was no charge, "I don't know what to tell you, but I'm charging you." If you are thinking of switching DON'T!! The reps on the phone have been accommodating every time I have had to call with a new issue, as far as reducing costs, adding free services, or crediting things, but I should not have to call them over everything!! They should just get it right the first time!! I have yet to have a correct bill!!!

The man I spoke to sounded confused and kept saying he didn't have all the notations on my account because I had ordered online, but he eventually told me that the tech was busy with other orders and he would probably be out within 2 hours or so. This sounded like he was just guessing, so I asked him if he could have the tech call me and give me a firmer estimate for when he would be there. He said he would make a notation for the tech to call. By 1:30, I still hadn't heard anything, so I called back. I was on hold for about 20 minutes and finally got in touch with a woman who told me that actually, my order was never properly processed in their system and thus a tech had never been scheduled to come to my house, despite the fact that I'd received an email confirming my appointment and telling me to be at home. She said they would need to re-process the order and schedule someone to come out, and the earliest available time was 2 weeks away.

I obviously had several questions about this, and she told me she'd need to go speak with someone to confirm some of the information and wanted to put me on hold. By that time, it was almost 5 minutes to 2, and I told her I needed to be on a conference call for work at 2, and that she could put me on hold as long as she got back to me before that. She said she would and placed me on hold. She didn't come back on the line for at least 10 minutes (I called in to my conference on another phone) so I eventually hung up. After my work conference, I called again, and this time spoke to another man. I explained what had happened to that point, and he confirmed that my installation had never been scheduled and that I'd need to get a new appointment. I let him know I wasn't happy with the situation, and he said, "I understand. Here's what I can do for you..." and the line went dead.

My AT&T cell service had experienced a hiccup and dropped the call. I called back again and spoke to another woman and explained what had happened. She again reiterated that I'd need a new appointment. When I pressed her to explain how this had happened, she transferred me to a man in the customer care department. I first made sure that he had my cell number in case the call dropped so he could call me back, and then re-explained the situation to him.

He apologized and said that the installation hadn't been scheduled because the account order was somehow internally incomplete and thus had been placed on hold, even though my order had been placed correctly online and was complete from that side. He couldn't explain how that happened or why there was no follow-up from their side to complete whatever was needed (which turned out to apparently take no more than a click from their side -- it was completed in an instant while we talked) until I called to complain. He said the only thing he could do for me would be to put me on a priority list for installation, and that it could be set up for no later than Thursday (I called on a Monday) but hopefully could be done as early as Tuesday. To do that, he would have to call the installation department and speak with someone there, so he asked if he could call me back "in less than an hour."

I agreed but first got his name and his identification number so that in case I was unable to answer, I would be able to call back in and get in touch with him. He said I couldn't use the ID number to get him directly, but that I could give it to someone who could then pass a message to him to have him call me back. After 2 hours, he still hadn't called back, so I called in again to the customer care department.

I got in touch with a woman there and explained yet again what had happened, and that I was waiting on a call to get an update on my priority installation. She asked who I had spoken to and what his ID number was. I told her the info I'd been given, and she said, no, there's no such info on my account. She told me that as soon as the customer care rep opens my account, the system automatically makes a notation that he has done so, so unless he'd never opened my account, it didn't happen. She also said that she didn't understand why the first person I'd spoken with told me that the service tech was busy and would come to my house later in the day, as he should have been able to see that no service was scheduled. She said the only thing she could do would be to try to re-schedule my appointment, but that she'd have to call the service department, and she would need to call me back. I told her that was the same thing the previous guy had told me, and she agreed that was probably true and again apologized, but said that was all she could do.

By that point, I couldn't really believe anything they told me or have any hope of confidence in the level of service I would get if I proceeded with the installation (assuming it was ever scheduled), so I asked her to cancel the order. That was the only part of the day that actually went smoothly, as it took her only a few seconds to do. In the end, I wasted almost an entire workday due to their screw-ups, and I have nothing to show for it, other than this semi-cathartic rant.

AT&T: "call us at 630 am and we will tell you an exact time." US: called at 630 am on a Saturday. AT&T: "They will be there today between 8 and 5." US: called at 5:30 the ticket was cancelled because your service was fixed on Friday. US: What ** we have not had internet or tv since Tuesday. AT&T: "Are you sure? Oh well, we have scheduled tech to show up between 4 and 8 pm on Sunday." US: called back to double check schedule. AT&T: "Nothing is scheduled for service and you can't get upset with us, we don't have enough technicians." WOW. US: Called customer retention: AT&T: "I am sorry if you feel like you need to leave but there is nothing I can do."

What happened to customer service and accountability. And I really would like to speak to someone in America.

A T & T contacted us by phone the evening of 06/27/2014 to let us know that, not only was the installation delayed, there was no idea when (if?) it could be rescheduled. After nearly an hour on the phone talking to three people, we found that there was no signal to our house (many of our close neighbors already have A T & T) and to start "building" whatever was required for the signal could take a very long time - perhaps weeks, but no one could even give us an approximate idea. Why we weren't contacted sooner is a mystery, and an insult. It seems that A T & T, after years of pursuing our business from another cable company, even canvassing door to door, and weekly mailings, brochures and enticements, they couldn't even get the service to our house, even though our house has been equipped for cable service through another company for 17 years. A T & T should not have offered services that they could not deliver, and at the least should have let us know sooner that the scheduled installation would not happen so we could plan accordingly.

I connected it but it didn't work right out of the box! I tried rebooting it several times but, it wouldn't recognize the network. I call AT&T support and the incompetent out of the country individual that took the call could'n do anymore than my 5 year old. He said that he needed to send a tech to manually set it up even though it's supposed to be new and work as soon as it is connected to the system. I had no choice but to pick a time window for the tech appointment next day between 4 and 8 pm for the tech to arrive. So, I had to pick my children up early from daycare as I would have to be glued to my house waiting for the tech in addition to not been able to do other errands I needed to do before 8 pm. Well, almost 7:30 pm and no signs of the tech so I decided to get online and open up a chat with a csr cause I hate talking to them overly apologetic careless morons.

I was told to hold on the chat while he looks up my account notes and after a while he said that they needed to reschedule my tech appointment to the next day between 12 and 4 pm or 4 and 8 pm. No reason given why the irresponsible tech did not showed up. I can't express enough my level of frustration not been able to yell at the right person for their incompetence. I told the guy all I had to do just to wait for the tech not to show up let alone that more games were going to be missed since I could not record them. He said that his supervisor was willing to offer me a $15 credit on my next bill RIDICULOUS AND INSULTING!! I told the csr that I make over $30 an hour and I gave my daycare provider $30 for free by taking my children out early so I could be here waiting. I ask to talk to his supervisor. I was told that he would call me on the phone as soon as we ended the online chat.

In the meantime I had no choice again but to pick a new time window for the next day so, I pick the same time 4 to 8 pm. I was so upset that I decided not to talk to the supervisor that night and instead talk to a manager in the morning. The next day which happens to be yesterday, I called ATT on the phone around 5 pm to check on the tech's arrival status at my house. I was told that he was on his way to my place and that they will keep an eye on his where a bouts and keep me posted. I ask to talk to a manager to discuss all the non- sense over the last few days but I was told they were all unavailable and that I will get a call back. Unbelievably the manager never called and the tech never showed up again 2 nights in a row!! Till this very time as I'm writing this review no one has got the courtesy to follow up with a phone call or email about the service call.

I am beyond disappointed and hungry to the point that I don't know what else to do other than dropping their service (thank god I don't have a contract with the bastards! ) The problem is that my choices are limited to either time Warner or them, or satellite. I wish we had Cox in this area. I never had any issues with them when I lived in their service territory. At&t used to have customer service 4 years ago when they first came out with Uverse cause they wanted to sign up as many customers as they could. Now that they have millions they don't give a rat's ass about losing a couple here and there. There should be some kind of law that protects customers against giant companies like them and hold them responsible for monetary and emotional damages.

I love to research and check out everything prior to making a purchase so I am impressed. I had years of issues with Time Warner Cable and satellite provider reception was poor. AT&T reception has been great. The whole home DVR has been exceptional. Compared to other experiences with providers, I can only say positive things about AT&T.

Now to search for a new cell service. I was actually trying to get tech help tonight and the call was dropped... And when I did get a tech, he said service was out in my area and that would send someone to address it at 0700 tomorrow. WHAT? I'm done.... Beware.

Today june 24th, I called to check on status and the automated machine stated that it was complete. I spoke with a csr and was told that outside tech will be coming today and maybe complete in a couple of days. I told him I wanted to cancel the installation. Transferring me, I was on hold for 5 minutes. I hung up and called again. The csr I spoke with asked why I was cancelling. I told her the whole story. She then informed me that my installation date was moved to july 8th. I told her I will not be waiting that long for service. She stated that was the soonest appointment. I read these complaints yesterday and was really doubting signing up with ATT. I am glad someone was looking out for me.

He wouldn't do anything else for me, and so Nothing happened, except for run arounds, and I hung up after almost 3 hrs on the phone, where I eventually broke down and cried! In the meantime I was out of Internet, and needed it badly since I sell online and use stamps.com. So I had to buy an updated cell phone and pay $5.00 extra so I could use my cell phone to get on line with my computer. Finally After the tech came out, I find out my home phone was disconnected, and he would put a work order in. I called AT&T, explained everything, which they promised to credit me, and fix the phone line. Now it's been 3 weeks with NO home phone, and Only 78 TV channels along with internet, which that is ok! But NO 140 channels! They scam you! I called back today explaining everything to this women, then being redirected to Sales department, explaining every detail again, and again was told they would waive the $49.00 Service charge and 1 month free. "But I already had that coming to me"! He told me he didn't see anything prior waived, and I told him that wasn't fair!

And I'm not even getting my 140 channels, as well as NO phone service. He kept trying to get me on more channels and to pay more, and wouldn't acknowledge that I only had 79 channels, where I was guaranteed 140 channels! I was so upset explaining everything again, saying I was out of phone service for 3 weeks due to them disconnecting me, and losing internet service, as well as not getting channels promised. He end up putting me on hold, while I Not knowing, talking into the air, until I figured out he disconnected me! I hung up crying in tears! There is so much more, but would take too long to write this! I feel total scammed, and lied and deceived! I would cancel them, but have to have my internet! I'm afraid to change, since I already have had some issues in the past when starting up a new service. I just don't know what to do, and wish I could sue them! They should be investigated! They deceive you, lie to you, and keep asking you the same questions over and over too, and I'm afraid to receive my first bill, but I know one thing, I'M NOT PAYING IT!

I have HBO, CINEMAX, FREE 3 days STARZ. The HBO, CINEMAX , STARZ package - WORST in my opinion packages - show other stuff that’s less as great, less series, less movies, less of everything. On my Universe Package Cable if I had the option for a U100 package channels with SyFy and USA channels. I would've gotten it rather than the U200 package required to have the two other channels. Basic movie channels but I have trial package premium movie channels for 3 months free.

The premium movie channels are not worth the cost overpriced. On my package HBO, Cinemax, they show only 4 new premium movies a month and premium series such Big Love, reruns, as are most of their other series and movies! The Uninvited, The Chronicles of Narnia and more... I think the other premium movie channels are just not any good HBO, Cinemax, are the best but overpriced for the money. The others not worth your money or time!

The agent gave me an adjustment AGAIN on my bill and told me that for the first month my charges were due to the SECRET ATT sign-up deal?? I agreed and stayed another month only to get ANOTHER HUGE bill and that was it!!! I called and cancelled. Was charged another $180.00 for cancelling and also have to pay for the last month of awful TV/Internet service... Going back to Bright House. RIP-OFF ATT/U-verse.

I have been told, they were waiting on Brighthouse to release my phone number, I have been told the system is stuck. I have been told the account shows as not installed yet in the system. I have been told that the number has not yet been activated. I have been told I would receive a phone call from various supervisors etc, in which I have not. I am being fed loads and loads of bull in order to temporarily satisfy my frustration with them. I have had enough and am trying to cancel my services now and am being transferred from person to person, basically they are trying to avoid me cancelling. I want results and I want to know how to get them without having to buy the lies they are feeding me. I have spent a combined total of 7 hours on the phone with AT&T to get the service I signed up for, this is ridiculous.

So after 5 different people and more frustration than anyone should ever have over this nonsense, due to a glitch in their system, the phone was never ported over to Uverse and has been left in some limbo land. Then during the conversation the phone line went dead and the internet turned off. Great. They told me that someone would be looking into it. I wasn't satisfied with that and asked to speak to a supervisor. Around 7-8 later she told me that they put in an order to come out tomorrow to finish the install. Do I believe that? Absolutely not. UVERSE stinks! What a scam. Couldn't get an order number from them but got the ID of the supervisor.

That's when my nightmare started and didn't end for four hours (11:00 am to 4:00 pm). The call got transferred to Manila in the Philippines. The reason I left Comcast/Infinity is because sales and their technician work have all been outsourced to the Philippines. I had a horrible experience after being a customer with Comcast, since the beginning of time and ended recently when I needed Technical Support. Now, with AT&T, I was about to relive Groundhog Day. During 4 hrs, I got to speak with three Tennessee Reps. and outsourced five. When outsourced, I got called a liar, disconnected, requested supervisor callback, transferred to a department to disconnect service, laughed at, and finally an appointment for a technician to come to our home. I pray he's not flown in from the Philippines.

The whole time I was patient and respectful, but I guess I know too much about the internet and how AT&T should treat their customers. I worked for AT&T for many years here in Jacksonville, Florida, and as an ex-employee, I am ashamed that AT&T has fallen apart and joined the rest of the major companies in the United States to outsource their customers to people that could care less about those of us that are paying their salaries. I regretfully must warn all consumers that AT&T is not being truthful in their advertising and promises they are making to get a hold on the internet/TV market. I will write a detailed letter to their Customer Complaint Office, 2085 Akard, Dallas, Texas, 75202, in hopes of making a difference. 1.) Their 18 MBPS is not constant and has a range of 15 to 18 MBPS. 2.) The Optic's is faster than other delivery modes, but only if the signal remained in optic wires from start to finish. 3.) Yes, they do outsource their business overseas, contrary to what they tell customers.

No sense in complaining as in this message and not following up with a department that might care. If not, then a least I know I gave it my best shot and then I can cancel my year's agreement for Internet/Uverse and if necessary pay the fee, which I would say is worth the lesson I've learned. AT&T is the WORST!

I have talked with a handful of their phone reps and each time they have agreed with me. Now I've gotten a dozen automated calls demanding past due fees (the only time payments were not as usual were during billing challenges which I won) and lastly for television service I'm not even using; I don't even have a TV connected to any broadcast service. I cannot afford this on SSD existence. I have only Net & telephone. Who is interested in potential class-action suit against these crooks?!

It is time to shrink AT&T again. Like in 1982, they've gotten too big/aggressive again. Prior to all of this present stuff, they bought out my long-distance tel. provider and SBC net ISP as well. How much larger is their customer base now than in 1982?! Why do millionaires have to keep ripping off average citizens?! Examine the facts on 10-3-13, $55.47... AT&T denied they received this. 11-1-13, $55.34 ... and this payment for weeks!!!! Finally ascertained payments made to original good standing acct #. They gave clean slate offer $32.67 with Charges to follow @ $39.95 on new U-verse #. I agreed & paid since.

FCC Submission from Charles ** on 05/17/2014, reference number **. Amazingly, AT&T called within 48 hours and the lady promised to cancel erroneous and misunderstood charges including late fees. My next bill was supposed to be $20 & $19.95 plus Gov't fees/taxes she said looked to be near $5 examining past bills. This amount was to be for Net and phone only (w/out 411 or long-distant calls, or previous late charges). Look at new bill - $121.56! Have last 4 bills from AT&T to see if interested.

Out of the 5 months that I had DSL, 4 of the months, we went over in usage. Now, you might say, OK, that's not too bad, but we were given 150 GBS per month. There are only 2 of us in the house (myself and my son). AT&T would give another 50 GBs, at an additional $10/month charge. At one time, I was on the phone with a technician and he stated that I had 4 additional items that was connecting into our wireless, that we did not have in our house.

So, on their recommendation (and since I was tired of getting emails saying I was over our limit), and also with them telling me that there wasn't really anything that they could do, I "upgraded" from DSL to the U-Verse internet. Supposed to be faster, more reliable, and they give 250GBs per month (let me put this in perspective, I have 5 phones that share 6 GBS a month, and we don't even come close to using 3 GBs). So, I made the switch, and actually ended up picking up their phone as well, because it was cheaper for the bundle, than just having internet.

I have now had U-Verse internet for 3 months, and I cannot keep a connection on my iPad that is in my living room. The modem is upstairs, connected to my son's computer, and he can't keep a connection on it. It's worse than the DSL. Absolutely atrocious, but calling AT&T is not going to do any good. You speak to people that you can't understand, that are not really knowledgeable in technical support (you can hear them turning the pages in their manuals). Frustration!! If I didn't need to have internet, I wouldn't.

I scheduled to have my services shut off on December 2, 2008 and they didn't shut my services off until December 26, 2008. They charged me for those days and then they charged me late fees. It is now 2014 and they are still dinging my credit report and still have me in collections! I have tried to take care of this on several occasions. I REFUSE to pay the money. This is by far the worst company. I can't believe they would do this to a deployed service member!

I called and was told they can take off 99.00 dollars leaving me a balance of 79.18 so I told agent I wanted to cancel the internet. She then said I was under a contract. I told her to play the recording back to me because I was never told about a contract. This was on June 5, 2014. I come home June 7, 2014, the cable and internet is off. They waited until the weekend to do such a underhanded act overcharging me. My conversation was recorded and I'm going to take this as far up the ladder as possible.

Just switching from the Bright House router to the AT&T router messed up my Xbox wireless connection (I have the later generation Xbox with the built-in wireless) and we had to change a bunch of settings and do a bunch of troubleshooting to get it to connect to Xbox Live again. I tried to watch a movie today on Xbox video and it said my internet connection was too slow to stream an HD movie. So then I tried to stream an SD move and GUESS WHAT, it's too slow for that too! This prompted me to do a speed test. I am getting 29 Mbps on my hard-lined computer and 18 MBPS ON MY LAPTOP. 18?! 18!!!! Not to mention when we called to get our Visa gift card (because obviously they don't just send out money unless you ** about it), they SWORE we chose the TV reward instead of the gift card.

WE NEVER RECEIVED A TV. Seriously. As soon as our contract is up I'm going back to Bright House and I'm sorry I ever switched. I always had more than 78 Mbps with Bright House (I paid more for it) but never did I get less than what I paid for. I should have known better because I hated their customer service when I switched to AT&T wireless for a brief period of time. DO NOT TRUST AT&T.

One would think a company that provides communications would specialize in having an infrastructure that would excel against other corporations; one that would be able to connect to other departments in a sophisticated manner. Not AT&T. Their whole system was down when I called and they couldn't even drum up yesterday's notes and complaints I submitted. "We can only see that the tech was scheduled to be at your house and that's It". Can anyone recommend a decent ISP? This 12 year customer is done....

We scheduled the install. I asked what I would need to do when I received a bill for cancellation fees he said contact them back. As soon as I received the final bill from Direct tv I contacted AT@T. I was informed there were no notes on my account order of any fees being paid over $150 and that is all I would be receiving. I told the rep I wanted it escalated and I wanted someone to listen to the recording. I was told this would happen and I would need to call back a few days later to find out what the status was. I did and was told I would only receive the $150 Visa card. I was told when I asked to hear the recording I would have to file a case. I asked to speak to a manager and was punished by an extensive wait time. I did get to talk with a rep who was very sweet and really wanted to help but her hands were tied. She said she would have her manager call me back. He did and left a voice message saying he was referring my complaint to the original sales reps supervisor. I have not had any resolution and paid the cancellation fees to Direct tv myself. I am very unhappy with Uverse and don't want anyone else to be a victim of the lies!!!

On Monday afternoon, I called to make an appointment for a tech and was told no one could come out until Friday! On Friday, the tech was supposed to call me but no one ever called. I called the service center and was told the tech came out but no one was home! It's now been over a week since my Uverse stopped working and the next appointment is Tuesday. They don't seem too concerned that one of their subscribers is without service for over a week!!!! I asked for an earlier appointment but no one seems to be able to manage that. It's been escalated by everyone I talk to. I asked to speak to a manager and that did no good. The final straw was when I got a call Sunday from someone at Uverse asking me if my service call went well and if I was satisfied with the service!!!! You can imagine what I had to say about that. They hung up in my ear! This is the only thing available where I live and I guess they know that and they think they can treat their customers so badly because they know they are the only providers in my area. I hate UVerse!

We were billed an additional 158 dollars on our bill for non returned equipment. The second technician failed to notify AT&T that he picked up our old equipment and installed new cable boxes. My bill jumped from $112 a month to 308 dollars. I was in shock. Six phone calls later and two months and I still do not know if my bill is straight. Bottom line. Get rid of AT&T and their !@#$%^ service. Worst customer experience I have had in my entire life. I would definitely fire the Manager in charge of customer service and the entire staff. This BS must be stop. Tell AT&T to pound salt. Switch to dish service. Tell all your friends and family to post on facebook, tweeter, etc about our experience. Forward this post to online video links. Never again.

When I get this straightened out, I'm switching back to Comcast or DirecTV and I'm also switching my cellular service (which I also pay $200 monthly). I refuse to ever do business with AT&T again!! They are a bunch of Con-Artist and will rip you off!!! I'm definitely reporting this to the Better Business Bureau! How can the same order receipt be able to send out someone to install the service, and send me a letter through the mail acknowledging auto pay but can't provide me with the offer that I signed up for or the $250 gift card!!! I should not have to keep calling spending hours on the phone trying to get this issue resolved!!!

Called again. This call only took about 30 minutes to get through to a customer service rep. They informed me that they didn't have repair service the next day, but promised to be there the day after that - sometime between 8 a.m. and 8 p.m.! We waited all day. The repair service never showed up. Lied to again. Called again. This call took about 45 minutes to get through to a customer service rep. They promised that the repair service would be there the NEXT day, before 5:00. They never showed up. Lied to again. Called again. This call took about 30 minutes to get through. The customer service rep said they would be there "first thing this morning". They didn't show up. Lied to again. Called again. Wasted another 30 minutes waiting on the phone. Now I've been promised they would get there before 1:00. Pretty sure I've been lied to again.

And I have absolutely no faith that they will even be able to fix the problem even if they do show up, after having read some of the other reviews. How can any company possibly think they can get away with such horrible service without customers leaving in droves? I know I will be. There are way too many other options out there to have to put up with this.

Please, unless you enjoy wasting your time and being lied to, stay far, far away from AT&T and U-verse. Please be aware also that the U-Verse internet service is dead slow. Before U-Verse, I used a signal booster on our internet box. It worked great! Then my husband decided to bundle our phone and internet service with U-Verse, since they promised it would be faster. It's not even half as fast as the old one. Again, stay far, far away. Don't go there. You will regret it.

Let me start out by saying that I had AT&T U-Verse at a previous residence and loved it. Then, due to a move, I had to switch to Time Warner Cable, which I did not like. Fast forward a year, and I moved again where AT&T U-Verse Gigapower is available, or so I thought. I called several weeks in advance to plan the installation on the afternoon of my move, since I was already taking off work. The technician showed up as promised, but after 4.5 hours of walking back and forth through the house, he said that there was a problem with the line that he could not fix, but he promised to send someone to fix it the next morning and return the next day after 5 to complete the installation. He also left his number and his supervisor's number.

Come 6 p.m. on Thursday, he has not returned, so I leave a message with him and attempt to call his supervisor, but the supervisor's voicemail asks for a phone number and pin to leave a message (which I don't have), so I can't reach him. The tech finally returns my call after 7 to say he was busy but he will have his supervisor get the problem fixed the next morning and he will be back after 5 on Friday. Around noon on Friday, the tech leaves a message on my phone telling me that there is a problem with the outside lines at my house and he has submitted a work order for the problem, but that is a different department and he can't complete the installation until that is complete.

After several phone calls with customer service, I'm finally told late Friday night that the issue with the outside line is resolved, and I reschedule installation for the next Tuesday. A different tech shows up on Tuesday, and after going back and forth for a while, tells me that the outside line is in fact not fixed. Apparently, the work order was marked complete even though no one actually came to work on it. So again, he promises to submit a work order to have it fixed. Customer service ends up telling me that they have to get an engineer to fix the problem, which to me says u-verse wasn't actually available at my house, even though it is advertised as being available.

After several days of calls and chats with customer and several threats to cancel, I finally reach an English speaking person who tells me late Friday afternoon that the work order has been marked as complete. We again scheduled the installation for the next Tuesday.

A third tech comes on Tuesday, which at this point is two weeks after the originally scheduled installation date, and guess what? The outside line is not fixed. He even tells me that he called the guy listed as completing the work order, and the guy said he never came to my house. No one can explain how multiple work orders for the same problem have been marked complete, when no one has actually been to the location of the problem.

At this point, I'm pretty much in a rage after having been lied to several times, so I tell him to take his equipment out of my house, because I am cancelling the service. He and customer care try to talk me into waiting to cancel, but at this point, they can't assure me that I will have cable. Ever. All he can do is submit [another] work order for the same problem and hope it is resolved. He can't even promise me that he will walk it through the system to make sure it isn't automatically marked as complete. Again.

The next day, I contact TWC and am able to pick up my equipment the same day and have cable working within two days of the call. However, in trying to install the cable boxes in the bedroom, I realize that AT&T cut the coax cable in one bedroom to install their own wires. I contact the AT&T tech who tells me that he can't repair those lines and that I have to have TWC correct the problem and submit a claim. TWC shows up to find out that AT&T actually cut the cables in TWO of the bedrooms, so they have to correct both, at $40 each. I have now filed a claim with AT&T for the $80 I'm out, but apparently the claim goes through some group called Sedgwick Incorporated, so I have no idea if I'll ever actually be reimbursed.

1st tech changed underground coming to my home (lots of noise on the line). 2nd tech no show, 3rd tech no show, 4th tech swapped wires at pedestal (lots of noise on the line that's why my signal drop). 5th tech same person as 4th, found loose wire at main box which is 3.4 miles from my home and told me I'm maxed out and due to the distance I cant get any stronger signal. 6th tech no show, 7th tech showed up, did nothing but tell me AT&T standard script. He did contact tech from 4th & 5th time and tech told him to tell me to use Alanta server from speednet to test speeds. Hahaha, what a joke? I check speeds when I watch all activity slow to a crawl and even disconnect. It is AT&T throttling my net speed lower

AT&T tech department, My DSL not only slow connection speeds now DSL signal dropping out intermittently. They have run all kinds of line tests. Always different reasons, why slow speed or signal drop (server issues,line distance etc). So last time they said they changed my profile to 10.0 dsl to increase the strength of my signal. So, so far my net still drops below 1.0 speeds.

BILLING. Now here is the kicker, now I get April's bill in the same month they credited my $46.00, which is 1 month for all the problems. April bill now shows I have extra internet usage, hmmmm, since when? 2010 till now my bill or account was not on a usage plan. The bill is almost doubled what I normally pay. Hmmmm, once again the month of April compared to previous months, my net usage has gone down as I have trackers on all of my net, always have. So first billing call the agent, tells me I'm full of crap in so many words. He told me I have always had usage but never went over and would not connect me to a supervisor. So I finally hung up and called another Agent

2nd Billing agent TELLS ME, "I SEE THAT I WILL CREDIT YOUR ACCOUNT AND ESCALATE TICKET". Now I go online to look at so called usage. Now remember, I have never had a usage charge in 4 years till they credit a bill and send out all these service techs. The month of May started on 5-14-14 and I'm already over usage by 20+ dollars in 6 days. once again 4 years never had usage, if anything my net usage has dropped. So for 4 years, I never went over now I'm over in 6 days basically doubling my monthly usage in 6 days time. If this is not corrected I will just disconnect AT&T. I have spent more time on the phone with them and took many days off of work for them not to even show up.

Now people are appearing at our business trying to enter the property WITHOUT OUR PERMISSION to switch the service to U-verse. They make the same threat... If you don't let us do it, we'll turn off your service. Friday, one of them admitted that this would not happen for another two or three years. Who knows how many people have cratered, allowed them to install it, and wound up with something they didn't want.

AT&T HAS to know who these people are because whoever they are, they are not working for free, and AT&T is the only entity who can be profiting from their activities. As far as we are concerned their activities are fraudulent, and because they involve communications equipment, they must be subject to federal law. It is disgusting to realize that AT&T would sink this low. In any event, the people who are trying to enter the property are trespassers and subject to the laws of the State of Texas governing their conduct and the consequences thereof. Is this really what AT&T wants? What a sorry spectacle this has become.