AT&T Internet Reviews

Classic bait and switch. Outsource salesman that could barely speak English. Every time I said "no", he gave me a cheaper price. Very confusing on the explanation of pricing.

I have had Uverse for 3 weeks. There is nothing that has gone right. The technician, who seemed very nice, forgot to connect my wireless printer. We have had problems ever since. One of the remotes he gave me does not work. They promised to send a new remote, they never did. The next time I heard from them was when they sent me a bill. It was wrong. They charged me for installation. Installation was supposed to be free. They said the charge was not for installation, but connection. There was never a mention of such a charge. They did remove the charge. I told them I did not want premium channels even for the first free 3 months, because I did not want to remember to call and cancel them. They charged me for premium channels and then gave me a credit for the premium channels. I told them I did not want it handled this way. We will see on the next bill.

I own a home business. I received a call from AT&T telling me that I had to sign up with the new deal they had for AT&T Uverse. They explained they were going digital. I told them I wasn't interested. They continued to tell me that I had no choice but to do this. I asked if every single AT&T business had to do this and they said yes. I was skeptic about it. They continued to tell me that I had no choice in the matter. I told them to send me the paperwork to look over and that this wasn't in way shape or form an acknowledgement of me agreeing to this service.

Switched from DISH and Xfinity to AT&T U-verse including Internet. In about 2 months, had outages from 10 to 15 hours each. Now, when the outages occur, I have no telephone service, TV or Internet. Two technicians have come out but never seem to figure out the problem. Keep having pixelated on the screen day after day. I am cancelling this service as soon as the year term expires.

I got my bill last month and realized that I was overcharged 50.99 on the Directv portion of my bill. Called AT&T since they handle the billing when you are bundled. Was bounced around till I was put with someone who was willing to fix my bill. He credited me the money back saying, "No problem, don't pay that portion of the bill." I did as I was instructed paying all but that portion of the bill. Only to now get a shutoff notice over that portion of the bill. So I called customer service back got bounced around like a ball then got a very nice woman in the ace department of the DirecTV who looked over the bill found the problems and admitted that the credit I was to get from them wasn't handled correctly nor was I instructed correctly.

Upgraded to 12Mbps internet plan w/ AT&T. After doing countless speed tests, I was averaging about 0.8Mbps download and 0.04Mbps upload. Technicians said nothing was wrong and they tried to charge cancellation fee. Couldn't be more unhappy with AT&T. So happy we have other providers to choose from.

The worst customer service of all time. Never received my gift card. Called about this and they said the time had passed to get it and that they sent a notice in the mail to get it. Never happened. End of the year promotion came up and they started charging me $183 a month instead of the $105 I was paying. No notice at all that this was happening. I had to pay one month of that and then they said they would credit me $120 on the next month's bill after I canceled my cable to cover the cable charges on the next bill because they charge a month in advance. Never got the credit. Called them 10x in a 2 week span to get this straightened out and it never happened. They continued to charge me for cable and internet even though I no longer had cable. Every time you call in you get a new person and re explain this situation and every time the same thing happens. NOTHING! AT&T sucks and I recommend never getting involved with them.

This is the worse company I've ever dealt with in my entire life. I attempted to move my service across town. I was told it would take a week to ten days. I was fine with that. Ten days went by and still no service. I was told it would be another 48 hours. 48 hours later and still no service. Then I was told it would in fact be Friday. We shall see if I get service. In between all the waiting, I've been hung up at least twice, told I wasn't allowed to speak to supervisor, called a **, told service wasn't available, and informed that my issue wasn't important enough for them to care if I cancelled my service.

Do yourself a favor and NEVER consider AT&T. EVER. Your bill will be AT LEAST double what they tell you. You will spend HOURS on the phone trying to sort things out. They will be SO kind and "willing" to work with you, but NOTHING will ever change. Honestly, ATT is the most frustrating people/business I have ever had to deal with. I cancelled everything because I would rather be cut off from the world than have to spend hours every month dealing with ATT.

I called to get Internet and phone service. When the services were set up I was told that I had to pay 100 deposit and my bill would be 52.00 a month and my first payment would be due two months after the first day of installation. Two weeks later I received another bill for 83.00. Then two more weeks after that I received another bill for 75.00. I have spoke to several customer services agent that can only tell me that tax is what ran the bill up. Then I was told AT&T charges are more like Comcast (where they charge two months in advance). To make a long story short, I am locked into a contract that if broken I will be charged 180.

I only have AT&T because it is the only option at my apartment. I pay much more for internet that is slower than the competitors (the listed max speed is slower in my area... We pay 40$ for 18mbs, but we usually only get 6mbs). In addition, the internet is highly unreliable. I'm submitting this review from my phone because the internet and cable is out for the entire apartment complex and AT&T can't give a reason. They just keep saying "it is likely to be fixed in the next 24 hours". I pay far too much for false advertising of internet speeds and unreliable internet.

I signed up for Uverse several weeks ago. After several episodes of poor customer service and delayed installs over the next 2 weeks, a manager offered me first month free service. They assured me that everything was very well documented and that there wouldn't be any problems. I received my first bill and there was no discount. I called billing and discussed the situation. They first said there was nothing documented in the system regarding the credit. After talking to a very rude rep, I talked to a "manager" who was not a very good one. He finally admitted that it was in my record that they said they would credit my account for one months service, however it was clear that he was not interested in helping or take care of what was previously honored.

From the beginning this was horrible. The tech that came to install the services was flirting and even called me to ask me out on a date. He had my info from the install/order conf. I told him it was inappropriate. I set my bill to auto pay. I had service for a year. Once I moved I ended services. AT&T charged my account $159 which was my monthly charge. I told them it was set to auto pay but I no longer have service and I didn't owe anything. They looked in the account, apologized and said they would rectify this. Then 2 weeks later I called and they said I owed the $159 for equipment. What? I had pictures of all the equipment given to me and I sent it all back. How is my monthly charge the exact same price as one piece of equipment!? Did your flirty inappropriate tech make a mistake.

I have had my AT&T U-verse account for about a year. In July I wanted to eliminate some equipment as I no longer needed it. I call customer service and they directed me to the UPS store where they have an account for returns. The rep said that when they scan the equipment it would immediately log it as returned and stop charging my account. This has not happened. Also, I've paid my bills in full and they continue charge me late fees and shut off fees two months later. I called customer service many times and keep getting the runaround. I've asked for paper bills for a few months and only got the first one this month. I have ask them to send me the bills for the last 3 months so that I can see what the charges are and cannot get them to send them. I do not understand how they get away with this since 100's of people have complained.

We wish we never switched to AT&T. This is my first time writing a review for anything. I am a patient man in regards to problems. However I have reached my limit with this company. We have had problems ever since we switched from Wave broadband two years ago. We have had so many problems with the signal to our TV that we just deal with it. We are used to watching a movie only to have the signal drop so many times throughout a movie. We are very tired of contacting AT&T about TV, internet problems that I don't even want to call anymore as it takes so long and the issues never stop.

I have been on the phone since 9 am trying to get my services disconnected and it is 11:54 am now with no response. When I tried online it said it does not handle disconnects. I am keeping the time that it took to speak to someone. This is ridiculous, if I wanted to stay I immediately was able to speak to someone. I wouldn't ever recommend this service to anyone. I'm very irritated.

I have had Uverse for 8 months. The outages continue for hours at a time consistently, the same as broadband which they say they are discontinuing. Only now, when the outages occur, I have no telephone service. Could it be AT&T is more concerned with stock price, than the satisfied customer base (paying customers) their stock price should reflect? They should invest in technicians, and infrastructure improvement, instead of getting into the satellite business (read DirecTV). I am cancelling this service as soon as the "special" term expires. I also cancelled AT&T cellular 5 years ago for the same reason, and have never regretted it.

ATT funnels traffic through a peering partner called Cogentco. Every evening after 8 pm I cannot access my web hosting company's website or any of the websites that I have hosted there. ATT routes my through Cogentco and it stalls there. With our new net neutrality laws, I think what they are doing is illegal. I like to work at night, but I can't. Last night there was a security issue with one of my websites that I could not address till this morning. It is likely that ATT has a paid relationship with Cogentco. They should be able to fix the issue. Today they told me that I would have to pay for premium support to resolve the issue. Long story short, I filed an FCC complaint and a BBB complaint. I hope you all will file complaints with the FCC. If they get inundated with ATT complaints maybe they will do something.

We have AT&T Uverse for about 2 months. We switched to lower our cable bill. Worst mistake EVER. The shows glitch and stall. Sometimes, if you had paused live tv and are watching the program late it will jump to real time and you can't go back and see what you missed. And today has been the best. Beautiful sunshiny day.. and yet my Cable box keeps losing its signal. I can't even watch my recorded movie. TERRIBLE product!!! Switching as soon as this worthless contract is over.

My less than poor experience started when I contacted AT&T on 04/17/15 to disconnect my services for Uverse. As a compromise, I allowed an agent to talk me into a promotional deal with DirecTV for 59.00 a month plus applicable taxes. They were merging with AT&T. I paid the enrollment fee that day over the phone and thought everything would be fine. Well it was not. For the next 3 months I was double charged by for the UVerse and DirecTV and disconnected each month even after repeated calls to advise something is not right.

I called AT&T Uverse to lower my bill due to a loss of my recent job. I wanted to remove the phone line and keep the existing TV and Internet service. Their website was advertising a promotion for TV and Internet of $60 per month. When I called and asked to be switched to the promotion they told me it was only available to new customers. So much for retaining existing customers. This was after I was transferred to three different departments. They were about to give me the new rate to keep internet and TV when I was disconnected. I called back and was told if I wanted to remove the phone, while keeping internet and TV it would raise my bill to an additional $89.00. Apparently, the 10x I already called and explained I needed to lower my bill wasn't getting through.

At the end of July I ordered Uverse cable and internet service and it was installed. I was informed that I would be receiving a $250.00 reward card following the installation. I have been waiting for the letter that I was told would be mailed after my second payment on the account. When I never received a letter, I called Uverse who put me through to the Reward Center who told me that the time limit to get my reward was past and there was nothing they could do.

I moved back in June and got a new package deal in writing, they are billing me double of what I was promised. Spent over 8 hrs on chat sessions and called 8 times over past 6 weeks, transferred again and again, promising to fix the billing and call me back within 48 hrs. No one ever calls. Just sent a letter to AT&T, if they don't fix this will have to cancel service. SO FRUSTRATED!!!

So I had been a customer of AT&T's for almost seven years. We started with them when we bought our house in 2008. Every year like clockwork I would have to call and argue/beg for them to give me a promotional "deal" and they would eventually relent and act like it was a huge favor to me to do so. Well after many years of this I finally reached the breaking point and said enough. I called and was transferred around until I reached the customer "loyalty" department. I explained that I did not believe that paying $190 a month was a reasonable price for home internet and cable. I had been paying $140 a month.

I have had horrible equipment quality and service from AT&T Uverse over the past many years. I was one of the first on my block to migrate to their new service under a 30/30/30 plan and it worked great for about a year or so. Then their volumes increased so much there were constant outages, frozen TV reception, lost internet and landline phone service, etc. Worst of all, the gateways were going bad - in less than a year or so and I went through at least 5 gateways over the past 4 years or so. Each time it was a hassle to get someone out - be available for the service call - and not be charged their threatening $99 to show up at your front door. Every time it was their faulty and poorly remanufactured equipment. I eventually dropped the land line, then the TV (all selling channels) leaving me with Internet only.

I wish I could give them a 0. They do not deserve 1 star. There was an area outage that took 4 days to fix and my service is still not working. So now I have to wait between a four hour window on the 5th day and miss work for a technician. They know they are cheaper than the other cable companies and have you over a barrel. Guess you get what you pay for.

I have called AT&T numerous times in the last 2 months to try and lower my bill and make bill payment arrangements. They transfer you from one rep to another making it exceedingly difficult to arrange payment and cancel services. I feel they are extremely manipulative in their service and I'm canceling ALL relationships with them! They are not to be trusted nor are they helpful!!!

One word. A nightmare. They have merged with DirecTV and billing is a complete nightmare. The customer service is really rude and everyone seems like they work in collections. Shop around. You might find a better deal elsewhere.

I was sent to collections for equipment that was RETURNED. Even after I sent proof of the shipping and verification SEVERAL TIMES they still will not acknowledge the receipt of the equipment. They never call you back when they say they will, even when it's a supervisor. Absolute worst customer service I've ever dealt with.They destroyed my credit score! Thank you for this nightmare AT&T!

BEWARE 'EARLY' CANCELLATION FEE. After 30 days of service, you may be charged a fee to cancel Uverse. My fee was $180. I assume blame for not realizing I was contractually tethered to this abysmal service, but let's do some quick math. I cancelled my service after 2 months. I was informed that I received a $120 package for $75 per month (never mind that my actual bill was $159.15 per mo). Even assuming their ridiculous monthly 'savings' was remotely accurate, they allegedly saved me $90. Why am I giving them an additional $90 to remove Uverse? Because I signed a contract, and that trumps all common sense or fairness. I seriously wish I had known about this site beforehand, would've saved me headache and $.

I made arrangements to pay $64.00 for my cable services. I had issues with my Internet because I needed it for work and ATT could not give me the speed that I needed. This is a long story so to make it short I was lied to. I am on a budget and they are charging me $120. I asked if I could get out of it and they said "no", I am under contract. So you got me stuck. I can't pay this bill and I can't get out of it because of a contract. Something is wrong. You all are crooks. They bind you to a contract and when you tell them that they lied and want to get out of it they do not allow it and report it to the credit bureau. I need someone to help me. How can I get out of this situation with ATT?

Two years ago, I was notified that the DSL service I currently had, was no longer an option with AT&T and I would be switched to Uverse. After two years of paying for this service, and two years of slow downloading times, a tech told me that my home is too far away from the line, and the speeds I have are barely dial-up. Seems like I've been paying monthly for a service that the provider knows doesn't exist in my area. Sounds like something isn't right.

Switched from the other boys (we'll just say starts with a x) and went with AT&T Internet then U-verse. The first 3 weeks were terrible. Had 3 technicians came out and never seemed to figure out the problem. Kept having pixelated on the screen day after day. Called several times. Finally they sent out someone who know what they needed to have done. Found the problem - old lines in my area and cleared it up. Even gave me a 75.00 port to plug into to help at no extra charge! Finally, I've been satisfied for the last few months, even though at times the internet is far from those other boys. Good luck with your choice.

When we signed up for AT&T's DSL service over 10 years ago, it had just became available in our area at that time and it worked great. Now the connection works about as well as dial-up did before the DSL service became available. We're only getting about half of the speed we pay for. We have to keep calling in for special rates, discounts, and/or refunds. To top things off, we found out that their broadband service is only about 2 miles in either direction from our neighborhood and they won't move it any closer. Unfortunately, there's no other internet services available in my area.

Since I moved to a new apartment where AT&T DSL was the only choice, I got the highest 6 Mbps DSL connection. I never got a speed of 3 Mbps consistently. When I got the new connection, I was not informed about the additional charges. The first month bill came with a heart attack. I was charged $255. When I asked them, they said it was for the modem and other charges. I was expecting a bill of $50 - $60. Then the next 2 months bill was $57 and $58. But again 3rd month they gave me a shock with a bill of $80. When asked, I was told that I have been charged for additional internet usage. I have never heard from a service provider in the past 3 years where I was charged for additional home internet usage. This was ridiculous. Now I have cancelled the connection and I have an useless modem with me. I will never recommend AT&T to anyone.

OMG! I called AT&T in August to order the internet. I had to put down a $100 deposit. Ok, so I waited all day for installation - no show or call. I called the next day, they said they had wrong address (they didn't call), so okay mistakes happens. So I rescheduled and I had to put down another deposit of $100 because they canceled the order. OMG, I had to reorder. During scheduling, the rep stated she made a mistake and canceled the order and I had to put another $100 deposit for the third time! That's $300!! No thanks, and would you believe two months later after talking for hours and weeks and days to different reps, only to hear the same thing "Your refund will be refunded in 5 to 10 business days." Someone please HELP!! I don't have money and I've spoken with supervisors as well. I'm in TEARS. And now, I'm no longer in their system.

I have had DSL 6 meg service with said carrier for approximately 1 year now and for the most part I have been okay with the actual service connection (horrible customer service). Over the past 3-4 months I noticed the periodic drop in connection, whether it being wireless or not (ethernet). The disruption lasted no more than 5 mins at any given time and it was more sporadic, also the reconnection would be automatic. Of course, this became too much along with the terrible customer service and the $57 monthly. I finally decided to cancel my service giving my cut off date 3 weeks out (end of billing period).

If I could have rated this company a 0, I would have. I have had AT&T for 2 home landlines - 1 office landline, fax, Uverse TV, Uverse Internet and 2 cell phones for years. A month ago, I moved and cancelled 1 home landline, the office line, and TV - I installed internet at my new residence. I asked to port my landline to a go phone - that process started on 6/22. I have pages of documentation of my efforts. I spent countless hours on this - finally got it resolved mid-August. The service was not only atrocious, but no one knew what to do - the things I was told by one person were contradictory what someone else told me to do.

Signed up for U-Verse internet and phone almost a year ago. My internet has not been reliable for some time now. It's down for several hours at a time and won't come up until late in the afternoon or evening. I've tried every way that I could think of myself such as buying a new power cord but that wasn't the problem because I used the old one somewhere else and it's fine.

This service is unreliable. Our internet drops several times, daily. Often, there are times when I am the only person at home trying to watch Netflix with their "fast" internet and cannot watch a whole movie w/out a streaming issue (The streaming issues are worse for Vudu & Amazon.). We have trouble with both TV & internet stopping, daily. The unreliable internet makes it hard to run a small business. We have the best plan they offer and that plan is still crap. We filed a complaint with the FCC against At&t for failure to deliver the internet speeds for which we are paying. In response, bigwigs have sent us letters and have tried to call us. Why?

Joining AT&T this month was the worst thing that happened to me. After calling AT&T to inquire about their internet, I finally decided to give them a try. Let me make the long story short. After all the calls for weeks and unnecessary headaches, the internet was installed. Few days ago I received a bill that said $71 when I was told my monthly bill will be $37. I called them, just to be told that the $33 was number one of 3 payments I have to pay for their installation.

I have read the reviews of other individuals and realized that AT&T is an equal opportunity scam! Beware!! Sales will promise the customer "Everything" and you get nothing except high bills! I have horrible service and pay over $350/per month to these scammers! Pay attention to this: AT&T has no Customer Service Department... no customer service! They only have 3 levels of Service: 1. Sales. 2. Techs. If you have a problem you have nowhere to go!! Nobody cares! Before you look into U-verse, ask about the "CUSTOMER SERVICE" department... There is none! If you are screwed, which it seems like all of these reviews point out, that is what to expect from U-verse. Beware!! Go to any service provider, just not, never, never U-verse! Be forewarned! Never go to U-VERSE/AT&T!

I've had Uverse since March 2015. Ever since I installed their service the internet speeds are horrible. I pay for 18mbps and typically speed test around 5mbps. This is a joke. Every time I call they do the same troubleshooting and have sent 2 techs to my home with no resolution. I can't even watch or stream from Netflix the majority of the time. The times I can actually stream the video is grainy and choppy. If you ask me I don't recommend AT&T for internet service. Also, their customer service isn't great at all.

The service and customer service with AT&T is awful. It took months and many fights with the customer service individuals to finally have somewhat reliable service. However, the worst part is their shady policies. Make sure you always check your bills or they may add services to your bill without your consent. I checked out bill today and there was a $32 charge on our account for HBO, which we never ordered and they can't even tell us how it got on our account (since we didn't consent to adding it).

I moved from HOLLOMAN AFB, NM to Fort Worth, Tx 9/1/2015. My current Address: **. I requested internet service. I have gotten the runaround and my neighbors all in my neighborhood have it. They tell me they don't service my area and they do. They service my neighbors. I spent 2 hours on the phone being hung up on and transferred with no help. I even had a conf #** that the engineering dept gave me and it was set up to service another home, not mine. I'm so frustrated with AT&T because of how I have been lied to these past 2 weeks and treated.

I originally subscribed to AT&T DSL in Mar 2015. There have been several issue, most disturbing of which is FALSIFIED statements by sales reps about product prices; and I have all these communications recorded for verification. False Billing - I was initially told my total monthly fee for phone + DSL would be around $50. However evidently due to my calling and requesting a static IP address (needed for my employer), my monthly cost went up to over 180.00 per month!! Initially AT&T reps could not determine what specifically the fees were from - and stated varying (untrue) reasons (all recorded): That I have two phone lines; that I asked for a business account; that I had installation or modem fees. And during one day, a residential rep told me I DID have a business account; and when I called the business line they stated I CLEARLY do not.

Have spent over 10 hours over past two days on hold in phone queue waiting to speak to actual human being about my account. Charges out of line for services received. Also had issues with my cell phone. Am paying $57 for a flip phone and want to change sim card my sister's old 5s iPhone only to be told no, but can get a lesser iPhone for additional 99 and new 2 year contract. When transferred to account retention area call disconnected after 25 min on hold. New call to get back in queue indicated I needed to call back during business hrs. Sent message to their Facebook page. Received Facebook response: Someone would call if I was available. My response: I was available then ignored. Due to ungodly wait times I can assume many other consumers have issues and are also now receiving help.

I enjoyed my services with AT&T. I had U-Verse Internet and TV from September 2014-December 2014 and had next to no issues. However, this is a warning for the events that MAY occur after your services with AT&T. I have chat transcripts of all my involvement with AT&T. In September 2014 I signed up for U-Verse Internet. The customer service rep said it would be no contract, and that I would get a FREE Modem, and that I could keep it. A week later I signed up for U-Verse TV. In November I made my last payment and returned my TV equipment, as I had to leave the country. Fast forward. September 2015. I receive constant calls from debt collectors for the amount of $159 (BOOM!). I am clueless as to what this would be about. But find out it is for unreturned equipment. I put up a strong defense saying that I had indeed returned the equipment.

This is the worst internet service ever. I got AT&T's 18 Mbps internet because it was their fastest and I watch a lot of movies online. I've been trying to watch tonight but it keeps stopping every 30 seconds. 18 Mbps! I was getting faster connections on a 1 Mbps connection in a third world country three months ago. I called and complained and they fixed it and two hours later it was back to automatic pause, get some drinks/snacks, or use the restroom compliments of AT&T's fastest internet connection out there. I will not sign up with AT&T again after my contract is over. I'm so mad that I will switch cable provider and look for a new cellphone provider (even though their cell reception and speed is pretty solid). Thank you AT&T. You will be losing a loyal customer.

Our internet, TV and phone went dead. Called AT&T Uverse technical support to have problem fixed. Prior to this service call, same issue has happened a few times. Called AT&T to have internet service repaired. Service technician was dispatched to repair problem. This time, our internet, TV and phone went dead again. Again, we were told that they will dispatch a service technician to repair the problem. The following day, we were advised by the AT&T technician that there was a problem at another location that needed fixing in order for our internet to work. He later did some test at our house and said that the problem at the other location still requires some repair but our internet should work in the meantime. The technician left and still the internet does not work. This problem started Monday and it is Wednesday and still no internet. I would think the technician should check before he leaves and not just say the internet should work.

My first year with AT&T was great. $112 bill every month that I could live with. But then my promotions were up... So I called to see what new promotions I could sign up for. I talked to a guy that helped me to make changes to my services and was told that my bill would be $118 every month. $6 increase, sure. I assumed they'd find a way to bump it up a little.

I have had mobile service with them for a few years now and when I called them to discuss a possible new line, they ended up selling me on a Uverse plan for a TWO YEAR contract at a decent rate, PLUS $400 in Visa Rewards Cards. While the AT&T guy was here, his leg went through our ceiling. So I had to deal with finding a contractor to give us an estimate and file a claim. Spent almost a month dealing with the hassle of that (the ceiling tiles of our home are no longer made).

We had a problem with their internet constantly disconnecting everyday, several times a day, for at least 6 months and no one could solve the problem. It was extremely frustrating because every time the internet went out, the phone line and cable went with it. Finally, a technician named Tom (Agent ID**) was sent out and after carefully examining everything he realized the wires were installed all wrong. He fixed everything up and now we have no trouble connecting to the internet 24/7. We had to contact customer service a few times before they would actually send someone out but at least they were kind and patient each time we called.

AT&T combined our wireless bill and our internet, and now the bill is messed up. We have had so many problems with this company. I have been on hold for nearly two hours to speak with someone! First they lied to us when we transferred service, and then waited for over 3 hours for a tech to show up and no one came. Then just to try to fix something you have to be on hold for over an hour.

On July 15th, we experienced an inability to forward our phones from our end to our on call number. After days of trying to work with AT&T they finally sent a tech out. On 7/21/15 we were assured that our issues were resolved and we were once again able to forward the phone. Unfortunately today 9/21/2015 we discovered that the tech put in the wrong number for our roll over messages on 7/21/15 so that instead of rolling over, callers received a message that our phones were disconnected. We have no idea how many calls we missed or how much business we lost. AFTER CONTACTING AT&T THEY admitted their mistake and offered a $50 credit which is an insult considering the lost revenues we incurred. Run don't walk from Uverse! AT&T.

Greetings Consumer Affairs, I have been overcharged for services rendered from AT&T. Also, I experienced poor internet equipment function that led to computer malfunctions for about 3 years. I have contacted AT&T many times to resolve the issues, but resolution has not been met. I have spent approximately 200 hours over the past 3 years reinstalling software on my computers as a result of AT&T's poor service. I can explain in further details and provide documentation to support my complaint.

We moved to our house in January and I called AT&T to move our service. She said she was going to give me 6 meg because we had paid for 6 and that area only supports the 3 meg? I agreed that was fair and no 1 yr or a time limit for the price. I've been bank drafting our bill and then I decided to pull and look at bill and it 40-60 more? DirecTV, AT&T and 2 hrs later, bill back to usual. Every 2 months I have to call. I have 3 now and it's not that fast. And double the cost?

Do not sign up with this company. They promise gift cards of $100 and so on. You have to wait for them after a 30 day period or 60... it was ridiculous. Then you send out for them - it's a hassle!!! They overcharge and never are they willing to work with you on any payments. DO NOT GET AT&T. YOU WILL BE SORRY! Believe Me!

Unbelievable that AT&T can take orders for a service that isn't even available in my area. They can even bill you for a service that you can't have. I ordered internet to be moved from my old location. I couldn't move the television portion because it was not available in my new area. Three days after I started being billed for internet and can't hook it up AT&T decides that it isn't available at my new address. Then they call back with the good news and tell me it is available now and so in TV. After numerous appointments, over 12 hours on telephone calls and technicians failing to show for the appointments now they say it isn't available. When asked why all these foreigners are able to take the orders all they can say is "that's a problem". I have wasted three weeks of my time on AT&T and wouldn't purchase anything that has the AT&T logo. Unbelievable company.

AT&T has done nothing but bad for my household. From tv and internet going out almost DAILY to being overcharged on the bill. Avoid the pain of being an AT&T customer. Would NOT recommend or resign.

Our 12 month contract at a promotional price was up, and our bill jumped from $50 to $87. When I called and said I may have to cancel due to high price, I was told I would be able to receive the same price for 1 more year as long as I re-signed. I was advised to discuss with my husband before signing and given a $9 (late fee) credit in case we went over. 4 days later we call to sign the contract and a different rep "manager" tells us that price was only good for that day, and we should have signed then.

Every time I record a sporting event it does not record it all and I miss the end of every time. Poor DVR.

They ripped me out of 152.00 dollars. I shut it off after 6 months and they said I owed the money. I paid my bill every month on time. It was only 25.50 because they screwed up the first 3 MONTHS and overcharged me but when I shut it off they said I owed them more money. I tell all my friends and family to use someone else. I have a huge family so it's AT&T loss. If you are dishonest with people your company reps the concuncise so yes I tell everyone where I live not to use Uverse.

First of all a company should never make it difficult for a customer to give you money. I order a lot of fights, UFC and Boxing and movies. I'm always over my maximum credit limit that you've set. Consequently, I have to call to preorder everything. Why not give another option when asked to pay the $150 deposit. Like hey if you order a lot of movies and fights would you like to pay a $500 deposit so you don't have to call every time to preorder since you're over our credit limit amount? Also, I've called to pay my bill and was told by one of your providers, "I'm not an automated machine" and hung up on me. Horrible, horrible customer service!

When I am going through the TV guide to see what is on, I rely on the information at the bottom of the screen to inform me of what the show is about of the channel I am currently skimming on. Unfortunately, one must have taken the Evelyn Woodhead Speed Reading Course to read fast enough before the info changes from what the show is about to who is in the show and then what was the date that show first aired. I have to wait for the information to "cycle" back around to the general information regarding what the show is about and then catch back up to where I was reading. Normally with a movie or TV show I have to wait through 3 cycles to finally understand what the show/movie is about then I can decide if I want to watch it. Pathetic choice by AT&T to set up this way. Also, I keep getting "knocked off" line.

Went to retail AT&T store to inquire about switching services from T-Mobile and local cable company. Was given great promotional deals. Inquired about installations fees and assured there would be no SURPRISES nor interruption in services. Was also told we had 30 days to cancel if the service was not satisfactory.

Finally, I decided to change my 2-years old computer to a brand new one thinking that the problem was from my part. It was not. It continued happening. I decided to call and told the whole drama and guess what?! I am paying for 18 mega, but my router is receiving 5 mega. This ** company is stealing my money and so far haven't solved my problem. Always telling me: "I fixed for you, blah blah blah." Is the biggest scam ever! IF YOU GET A CHANCE, DONT GET THEIR SERVICE!

This service is by far the worst service I have ever been with. It's impossible to stream movies or even watch DVD movies. They charged me $120 per month when the service is worth $50 per month!!!

Before I went with the decision on having Uverse, I went to an AT&T store with my Time Warner Cable bill. I was paying 183 dollars for the service I was getting. I told them what can you offer me for this price, TAXES AND FEES INCLUDED. They offer me Uverse 300 with 200 minutes on home phone and 45 speed Internet whole home DVR for 182 dollars guarantee for 24 months. First bill was supposed to be 241 dollars after that it was supposed to go back down to 182, Taxes and fees included. They even got me a bill break down.

I receive a promotion in the mail offering AT&T Bundles service for the amount of $59.99. When I called I was informed that the service was ONLY new customers, not existing accounts. Now I could understand that BUT nowhere on the mailer nor on their website did it state that it was for existing customer. When I called and spoke to someone (twice) about the promotion they told me I was to offer it to my friends and it was not for me. The promotion was address to me NOT MY FRIENDS. It was sent to my address not the ADDRESS OF MY FRIENDS. Having worked in advertising for the past 35 years I find that deceptive and not correct. IT'S FALSE ADVERTISING.

When I called and initially signed up for AT&T U-Verse I was told that since I already had service through them that the $100.00 installation fee would be waived but it is on my first bill. When I called and spoke to the militant woman she told me that she did not have the authority to do that. I responded that she lied in order to make a sale? No response and I deemed conversation over. This unfortunate incident tells me that I am not in or a good experience. Apparently they are so huge that customer service is no long needed.

I first got AT&T home phone and DSL back in September of 2014. The DSL modem cost $120. Our phone service didn't work for 3 months. We called and called for repairs, and no one ever came. Instead the IT guy charged us $135 for technical support. So eventually we canceled the phone service, but kept the DSL. When we did that the DSL alone was supposed to be $25 a month. For the first two months it was $25 a month. Then they upped the price to $60 a month.

This has nothing to do with the Internet service itself. It's a money extortion operation! So I admit, didn't pay the bill on time, my service got suspended. Since my kids were using it at that time, I immediately knew about it, made a payment online and 15~20 minutes later business as usual. I GOT SMOCKED WITH RECONNECTION FEE OF $49+ Taxes and fees! TOTAL OF $56.79!!!! for a mere 20 minutes and few clicks of a mouse button, because you can't tell me that they came, cut and reconnect the physical wire. Can't believe this is even legal! Also they told me to pay full price, refused to renew for another 12 months term discount. Well, you just have kissed your customer of 9 years goodbye.

We moved and wanted to transfer our AT&T service including phone number to our new home. Everything was set up with AT&T before we moved and seemed to be in order. On the scheduled date, the installer came and proceeded to tell me he couldn't do the install and that someone would be back later. When no one showed up, we called again and learned that our order had been cancelled and we were told our phone number was no longer available. I called and spoke with several other people of the course of days and spent hours on the phone getting different answers with everyone I spoke with about it. I was told everything from "the number was already given to someone else" to "the line was never a landline". Neither were true. But, I was the one who had to prove it to AT&T.

I am not on auto bill pay so occasionally I run late... 6 days late with a payment arrangement pending and you will be charged a $49 restoral fee and a $9 late fee. This has happened to me twice in a year. This company is such a joke and rip off. The customer service representatives sound like they're 10-year-olds. They do nothing to try to help or keep the customer happy, they simply do not care and talk in circles. All of this pain for a internet that doesn't work properly half of the time. Do NOT use them.

I have only been with AT&T for a month. When I began the sign up process, they told me that I had to put a card on file for automatic payment and to call ahead of time to remove it if I no longer wanted it to be charged. I called ahead of time to remove myself from autopay and take my debit card off of file. I wanted my credit card to be charged for the bill instead. That very day, I charged the bill to my credit card.

I have had AT&T for two years now. The service has been fair. My problem is the repeated charges I'm seeing lately. As you know each charge is itemized on the bill so under surcharges and other fees which includes state cost recovery fee, Texas local video facilities fee, Texas local video service franchise fee, and government fees and taxes which includes Texas City district sales tax, Texas local sales tax, Texas state sales tax. I am being charged 3x for these fees. At first I did not notice because on the front page it's only pennies but on the second page it starts to add up. I have yet to receive a clear explanation for the repeated charges. And what really upsets me is that I have the Uverse service which is a bundle so they claim but I am being charged surcharges government fees and taxes per service included in my bundle.

This was the most unprofessional and disappointing company I have ever dealt with. The staff is extremely rude and fill you with false promises that they can't deliver on. My husband and I were so disgusted that after 5 days, we decided to cancel our services. And, after reading numerous reviews, we are happy we did. I plan to inform anyone and everyone that I come into contact with not to use this company.

We moved into new house and thought wireless was the way to go. We previously had clear wire and lived in the country where internet reception was poor. With clear wire we never had problems getting connected to internet the way we do with Uverse. Also when I cancelled my landline with AT&T the rep was snickering and rude when I told him I didn't require a landline anymore since I have cell phone. He did try to get me to change to AT&T cell. I'm sure glad I didn't. I'm about ready to call and cancel internet service cause it doesn't work 3/4 of the time. I don't care about cancellation penalty.

I switched from Comcast to Uverse in June and I'm beginning to think that was a HUGE mistake. After my term is up I will never use Uverse again. When I signed on, I was told that my bill would be $110 before tax, and that includes 200 Tv, HD Service, DVR, and 45 mbps internet for one year. I was also told that my service was going to be installed the following Friday at 8 am. Come that Friday nobody showed up. When I called they said that my appointment wasn't until the next Thursday at 9? I was never notified of this change or time frame and took off work for no reason. I'm not sure what type of company changes appointment times without notifying the customer. Comcast definitely never did that.

I have had AT&T U-Verse for almost four months now. In that four months, I've had four different technical problems and two huge issues with my bills. Most recently, AT&T added a $172 charge to my bill, for no reason at all. I had to spend over an hour with them on the phone to resolve this issue. This is in addition to the 2.5 hours I spent with them on the phone last week to resolve an ongoing issue with one of my cable boxes. Honestly, this is the worst company ever. Stay away.

Today's phone call was an attempt to remedy intermittent and slow internet service. My first two phone calls were with their automated customer service. Once I finally got through to a human, they wanted to run tests (speed tests, line tests, etc). I had done a speed test here and knew the results. In the end I didn't have a solution and ended up just asking if there was an option for faster service than what I had. His response was not to answer my question, but to tell me that because I was a DirecTV/Uverse/AT&T customer that I would need to be transferred to another department who could, "offer me some great deals". After being transferred and telling a new individual my internet needs, I was promptly disconnected. Overall a well spent 20 minute phone call, in which I wasn't offered ANY resolution. I switched over from Time Warner to AT&T/Uverse/DirecTV. I cannot wait to switch back. I paid more, but I would have had this fixed two months ago.

I changed my cable provider from Comcast to AT&T U-verse because of their promotion. My first bill came up and they charged a $100 for installation which they never told me. I called and the customer representative told me she can't do anything about it and its their rules to charged everybody for installation. I don't care if they will charged me as long as they told me service the day when I applied their service. This company sucks!!!

AT&T has the worst service I have ever experienced! Unfortunately I moved to an area where only AT&T service is available. I really have no choice but to get it so my kids can do projects and homework. Signal always fails but they don't fail in sending me a bill every month. After waiting 12 minutes on hold for an operator so I can let them know that I will be making my payment on the 11th.. she said she is not able to do anything. It will be suspended on the 9th of the month. Waited on hold for nothing! Thank you AT&T for the bad internet service you provide and for being very flexible on receiving payments. I HIGHLY DO NOT RECOMMEND AT&T!!

It's hard to know where to start. I moved to Florida and needed internet, telephone, and cable TV. The ads said ATT had "U-verse", all fiber, and a bundle that included everything. That was lie #1. I ordered service, and was told AT&T doesn't offer the TV service in my area, and they would bundle DirecTV instead. But DirecTV would handle everything separately. After calling time and time again to remind me of the installation date, they never showed up. When I found a number to call, they told me the technician reported that he was onsite. Lie #2. When he finally did show up, he said my location could not receive satellite signals. Lie #3. So they installed ONLY internet and telephone, and to my surprise, it is NOT fiber, but copper. The fiber only goes as far as their central office. Lie #4.

I had ordered AT&T Uverse internet after moving into a new place. The rep who made the sale could not have been more patient and enjoyable to deal with over the phone ESPECIALLY given the late hour that I called. He earned a 10 in customer service. I ran into the problem just now when I tried to cancel my order. The rep was speaking so quickly and not into the phone which obviously made it difficult to hear, and once I understood that he wanted to transfer me so I can cancel my account (which was going to take 8 days from the order until they could get someone out to install internet).

My review was that I purchased what I thought was a "bundle" including cable and DSL/internet. Come to find out after three weeks or so, they do not offer DSL or U-Verse in my now new location. I feel that I was misled and the bundle option was the only reason I took the contract. I feel that they should refund my money and I would like to disconnect the cable at no cost of penalty to me.

Our business uses AT&T U-verse so it seemed like a no-brainer when the rep suggested we switch from a landline to U-Verse Voice to save $$ by bundling internet services. The first problem came from our alarm monitoring system (another story). The biggest problem came when we could no longer use call forwarding - something we use daily. It has been months and taken hours on the phone with AT&T and we still have no fix. Each time I ask to go back to the landline, U-Verse support asks for "another 24-48 hours" and the matter will be resolved. No one will just admit the problem is not fixable and the lies are disgusting. We're moving to Vonage!

I decided to contact AT&T and a technician was sent out right away. He found a short down the street and gave me a different modem.

This guy named Phillip ** came knocked on my door and talked me into changing my expensive Comcast service to AT&T… Someone was suppose to come by on August 24. I took off from work and waited for someone to come and give me U-verse service. No one never came. I called and gave my invoice number and was told my paperwork was not completed. Again, I was given another service date for September 14, 2015. For some reason I called just now and after being put on hold for 20 mins, the inexperienced guy informed me there is no cable service for AT&T in my neighborhood. Was anyone ever going to call me and inform me?? Leave AT&T alone. Do not waste your time.

Me and my boyfriend purchased Uverse 45.0 internet for the house we were renting. They said it was their fastest speed and we would get first-year customer savings. After installation, we noticed that our internet speed was extremely slow. It took 2 minutes or so to load web pages, we had to constantly unplug and plug back in our modem. Whenever we tried to enjoy some Netflix or crackle we couldn't due to non-stop buffering of our services. We called in, customer service rep explained that even though we had the 45.0, our address only supported 24.0 bandwidth speed. So we were downgraded thinking that would solve our issues. NOT! The same things were still happening, very slow speed to no speed at all. We called back, this time not so understanding. They apologized and mailed us a new modem, still the same thing. Very slow internet speed.

While I may be satisfied with the service, I think a 43% increase in price for the service is outrageous especially for senior citizens. And to hell with yearly contracts. AT&T is in business for its investors, not the consumers.

Look I had a problem. With this phone no one wants to help. I use it for my business. They want me to buy a 10 dollar phone to use till my phone comes back. I need a smart phone, not a phone that's not going to do the job. I guess I go back to boost, they help! ** AT&T.

AT&T internet huh? Where should I start? If I wanted to keep it short, I'd just say that AT&T is horrible. So horrible in fact that I wouldn't be surprised if they got sued for giving people headaches every time they make a commercial full of lies. The internet is always cutting off on me and even when it does work, my connection is absolutely terrible. It cuts off at least once on a day but every other day it will cut off twice or more. I can't stand this internet! If I could issue negative amount of stars on the experience I would. Angry is not even close to how I feel about this company's poor connection.

They knocked on my door and said that AT&T U-verse would cost me $107/mo with internet and if I needed an extra demodulator box it would only cost another $9. After paying another $196 for install fees that they never informed me, I asked for another box. It cost $49 not $9 because of a "activation fee". Right! Now, I ordered a one time pay per view for $60 and they charged me twice for $120. Since I am bound by a early cancellation fee of $180 to stay with them for a year. Gee! You think there is a theme here! These guys are not to be trusted, EEVVEERR!! I can't wait to cancel them out. Go anywhere but these guys.

Signed up Uverse TV family Service month to month about 2-months ago for 6 month promotional price with $200 Visa Card which was offer to me through my email. After 2 months of service, I called to get the Visa card. Customer service lady, name Anna **, stated that "we have no record to provide you visa card." I told her that I remember pretty well when I signed up. Anyway, I am not happy with it and I am going to disconnect the service. Right away she threatened me that you will be charged for early termination fee. When I asked why will I be charged with termination fee, she stated you have 6-month contract.

First I signed up for internet service at $29 a month. After 3 months it went to $59 a month. I called & after 52 minutes I was told the $29 was only for the first 3 months. I should have discontinued my service then but I didn't. Last month I had my credit card info stolen so I had to stop/cancel my card. I contacted AT&T & they assured me payment would go against the new card. It did not. I called again, this time the call took 1 hour & 13 minutes. They took the same info down, said they would have to charge me $108 for 2 months. I said, "Okay." Once I explained what had happened I was told my balance was zero & there would be no additional charge.

I cannot believe how horrible not only customer service is but your internet suuucks... They are so rude on the phone. They try to sneak charges on your acct thinking you won't notice. And if their equipment messes up they charge you if they fix it. The internet is so slow. 2 people in my house can't be on it at once. Can't ever upload ANYTHING!!! I highly recommend you not get their internet... GO WITH COMCAST!!!

We have had billing problems from the beginning. I've spent whole evenings on their AT&T chat. I finally terminated service.

The speed of internet was very slow. We upgraded twice to their highest speed - 18 megabytes per second. I just switched back to Time Warner (100 MBPS) and they even faster speeds available. I asked for a callback on this matter, they told me their customer loyalty team would call me back in 10 minutes. I never received a call. Their picture quality is mediocre. I did not realize this until I got Time Warner with High Definition. For a lower price, I got faster internet speed, better picture quality and home phone service (not included by AT&T).

Ordered U-verse service. Waited all morning for installer to arrive for confirmed appointment time. No show. Took over thirty minutes on hold to speak with someone who then insisted we had not placed an order. Asked for supervisor. No one ever came to phone.

I have been a Uverse customer for over 20 yrs & have had excellent service until I moved to Florida. For the past 10 months I have not been able to get the caller ID to read my name when I make calls. Since my name doesn't show up, most people don't pick up their phone! I was told that they would re-enter my name in the system numerous times but that hasn't work. I was also told that it takes other phone companies up to 6 weeks to update their databases to reflect the new number. On another occasion I was told it was the other phone not working properly. Now I'm receiving phone calls asking for the name that appears on my caller ID. It's listed in the online white pages! I pay extra for an unlisted number so do not get too many calls asking for me but this fictitious name is starting to get too many calls. Today I was told that within 24 hours the problem will be fixed. Wait and see. My rating is one star; angry, frustrated and disappointed.

Then they tell me I have to provide two photo IDs and two forms of proof of residency. Well - I don't live with my son at college!!! So, I couldn't provide them with that.

The worst customer service and phone tree I've ever dealt with. The Uverse internet was beyond slow. Their app and website never would allow me to sign in forcing me to call in. I had to constantly repeat my issue each time they would transfer me and they would transfer me a lot. 8 out of 10 times I could not understand the person that they outsource in another country to answer the customer service calls. There were times it sounded like a boiler room with children screaming and crying in the background, very bizarre very frustrating. It's hard to put into words how dissatisfied I am with the whole AT&T experience. I would rather not have internet than to deal with them ever again. They should go out of business and I don't know how they stay open. Run don't walk from any of their anything. I would have given it zero stars if allowed.

I have used AT&T U-verse for two years. It is very hard to talk to the representatives, they are all been trained as 'scripted persons'. They told you the same thing, they transfer you around when you ask a simple question. Their purpose is not keeping the customers happy, they deliberately make their life harder to make money. I wish there is an agency can really take into their service. They need to be shut down if they don't change their practice, greedy and malicious!!

I called AT&T to ask if I could transfer my DirecTV to AT&T Uverse, I have wireless internet with AT&T and would there be a early disconnect fee from DirecTV. The customer service said no because AT&T and DirecTV is the same company now. So I set up service call to get them to install. She said to keep from having interruption in service call DirecTV after AT&T installs. Then when I called DirecTV I find out they're not the same company although they have been advertising they are and AT&T said they are and I am being charged disconnect fee and have 45 days to pay it.

I'm disappointed that the technician that comes over and fix my internet does not check the DLS of my WIFI before he leaves. Because when he leaves, I figured that my internet speed was low. Tomorrow, I am having a technician and I hope that it gets fixed.

We were sold the service after a really good promotional offer - then unbeknownst to us, they later, changed our package deal, charging us more. We ended up having to cancel the order and restart another order in order to get back to the original promotional offer they were supposed to have given us. Our account hasn't been right since, we've even come home to having our service disconnected for no known reason. Their reasoning? Something in the promotion must have dropped off causing your account info to change… What!? So here we go again, locked in for a year with this garbage provider. In 30 plus years, this has been the worst experience I have ever had with an internet/cable provider. I wouldn't recommend this service to anyone. We're probably going to have to eat the loss and go with Comcast. They were more expensive, but we never had any of these issues with them.

My account has been on autopay through my bank when I signed up for AT&T special 29 + tax years back. I setup auto pay for $32 but then my payment changed to 34 which created a balance of 2+ dollars and because of this AT&T has been charging my account $9 dollars late fee I don't know for how long and will not waive late fees.

Customer service is terrible. Customer service representatives telling that they put data in the file, and they don't. I talk to reward representatives a couple times and today supervisor Adam (ID **) tell me that we never contacted them and now is too late to have reward card for $150 that we was accepting to receive because customer service representative told us that he claimed it and everything is ok. Since we didn't have anything I called to find out what happened and I was told that is too late now. Not honest and very unprofessional!!!

I have AT&T DSL here in California and have been since 2008. For the most part, their service has performed quite well and nearly trouble-free with a tech coming out only once to repair a faulty line, or I have called tech support to report an outage. However, I am not happy paying an outrageous fee for substandard service when cable companies are pushing higher speeds and fiber is coming to many areas around the country.

I switched to At&t Uverse a couple years ago because it was cheaper than what I currently had. I got the 12 mb package and paid $100 for equipment (modem) and another $100 for installation. I had the service about a year and then we were moving into the house directly across the street and called to transfer service to our new address. The person I talked to talked me into increasing my speed to 18 Mb which was fine, but then proceeds to tell me that I need an equipment upgrade and a tech to come install it. I then tried to just stay with the old package to avoid the equipment cost again, but then she says if I get home phone for only $5 extra for 12 months, they'll waive the equipment fee, but a tech still has to come to do something with the line (which is weird because the people who lived there before had At&t Uverse already). I ended up taking the bait.

I am writing this because of your terrible customer service. My AT&T U-Verse internet was disconnected 3 days ago on Friday. Your technical support said "we don't have technicians on weekends. Please wait till Monday!!!" This is how your 24/7 support works? A big company like you shouldn't have enough technicians on weekends? We have to wait!? You wanted to schedule a technician on Monday 5pm. I told you that your time slots doesn't work for me, because I work till 6 pm. Please send technician after 6 pm. You agreed! You put a note on my account for Monday 7 pm. Monday 5 pm, your technician called me and said "because you are not at home you need to reschedule it"! This is completely unacceptable. I do cancel this crazy service that you are providing.

I can't even get basic internet connection and they have been here to "fix it" twice now! Very very angry and definitely dissatisfied.

I once had to pay my Uverse internet via my cell phone because my laptop was broken. The few times that I did pay it through the phone I normally do it by myself with an automated system, however to my surprise they had connected me to a teller. Once I got through paying my bill, she then proceeds to tell me about a special offer that's in my area where I can get faster internet for the same price that I'm currently paying which is about $47. I then ask her "Will there be any extra charges?" She then assures me that my bill will be at the same rate. Like any normal person would, I said "sure why not?" Mind you she didn't even tell me that I needed a tech and for me to schedule a date. The next day rolls in, and I get an automated message saying that a technician will come to my house. I was at work and read the message two hours too late. By the time I called my dad to tell him not to let them in, it was already too late.

AT&T allowed me to pay over 100 dollars a month for snail internet service. Finally, when I called to cancel my internet and landline, they offered me both (with fast internet) for 50 dollars a month. Unfortunately, the connection was not great for watching my Roku box. I don't know whose company is to blame, but neither tech support departments could help me. Makes me want to by a yert and live off the grid.

I have just discovered (when I had a false alarm on my alarm system) that Stanley Security has not been receiving any signals from my alarm since March 2014 (It is August 2015). That is when I got Uverse. Neither AT&T nor Stanley meet with my approval for this cluster that took years off my life. To talk to anyone at AT&T I am calling Florida and to talk to my alarm company I am calling Minneapolis, Minn. My alarm still goes off in the night with no one to respond and AT&T still gives me messages that don't help.

I used to be a customer service agent for mobile and DSL. Take my word for it. They get people off the streets, train them for a few weeks, then throw them on the phones. They treat their people like dogs. Most employees don't care about the customer and often will tell lies. Most of the employees only last a few months because of the stress of dealing with mad customers and supervisors who are paid to find fault. Best bet is to stick to your guns and if you don't get what you want, hang up and call back. By calling back you hurt the call back ratio. Another tip, if you need more time to pay and/or credit, ask for a "hardship credit". Sometimes it works. Also claim you were experiencing an outage. You can usually get at least $25 credit. Customer service agents are authorized to give up to $250 credit. Work it. The agent doesn't want you to respond negatively on those surveys sent to you. Hope the information helps.

I get my internet through AT&T because when watching videos online, I like them to be as slow and fuzzy as possible, and the more frequent the pauses, the better!

AT&T unfortunately is not to be trusted. 8 years AT&T customer with land line, internet, cell phone services. Given offer to upgrade existing internet speed. Called and talked to rep - she confirmed that a tech would be coming out Saturday, 9-10 to upgrade line. I prepped my office the day of to allow for smooth install. Tech never showed. Called AT&T and rep Gary tells me tech set up to show on Tuesday, 1-3 pm! No apology, simply this is all we have. I asked to speak to supervisor - put on hold for 5 min - no one picked up. I called back and rep Lisa apologizes but has nothing but date given. No offer for lost time. I cancelled order on principle. I will be leaving AT&T services to other options as they come along.

August 2014, I agreed to a UVerse bundle with a 2 year price fix, one year contract. Now, August 2015, AT&T claims the price fix was only for 1 year. I had nothing in writing. I communicated in writing via AT&T Help Chat (Reference Number: **) and was quoted $46/mo with no contract for the 45MG internet service. It said to phone to set it up... So, now I phoned. AT&T refused to even offer this written offer.

I called the service number and after about 10 minutes, the representative told me caller ID was not working in my entire state and it would be fixed in 24 hours. Two weeks later and still not working, I called again. This time I was told it had to be something at my house. The representative ordered immediate service which increases the cost from $99 to $150. I did not request that but fortunately, the repairman called before coming and explained the order. I cancelled it. I waited three days and called again. After about 10 minutes on phone, I was told the modem needed to be replaced and arrangements were made to send me a new one. The implication is they had checked out my system at their end and the problem was at my house.

I don't usually write any reviews, but this time I have to write this to let you guys know before you use AT&T DSL. If there is 0 star, I would give 0 star for AT&T DSL. First time when I set this up, people in the store told me that I only have to pay for a router, so I paid 100 bucks for it. They told me that I will have 3.0mbps. When the day of installation, a technician came to my room and told me, "You can only have 1.5mbps at this location." I was fine. However, the technician did not know how to set PPPoE which is essential for any DSL to connect the Internet. The technician was so stupid to that. He, moreover, insisted me that he has urgent that he had to leave. I searched on Google and asked my friends to set PPPoE by myself. I used just one week and canceled it due to the slow speed and bad customer care.

I am writing to you today because I have been denied broadband internet. I live in a Blount County Tn. Over the years I have contacted AT&T thru customer service and technicians requisition high speed internet access. Approximately three months ago I contacted customer service at AT&T and they said high speed internet was not available to me because they sold all the local ports to different companies. Within the past three to six months neighbors across the street from me have been installed with AT&T high speed internet. Last week I contact AT&T with this information requesting to have their high speed internet installed, just like my neighbors. The customer service representative at AT&T stated that there are no ports available and I would never have their high speed internet service at my home.

Was sold on the premise that tv/internet/voip service was delivered by fiber optic cable. Upon delivery found out that the fiber optic cable ended about a mile from my house. I decided to go with U-verse after being with DirecTV for fifteen years because of the loss of satellite signal during rainstorms as well as the inherent delay in the delivery of satellite signal. With satellite service you can't watch a sporting event and listen to the radio account because of the several second delay in the satellite signal. After installation I found out that the signal being delivered to me was DirecTV's signal, proven by the tearing of the image and total loss of image during a light to heavy rainstorm.

Don't get UVERSE. Customer service is terrible, Internet is down and technician left the house without calling. My husband was home just didn't hear the door. Have to wait until they decide to come tomorrow.

I cannot get away from AT&T (all services) fast enough. The $180 ETF for U-Verse will be the best $180 I have EVER spent. I had been under an AT&T (DSL)/DIRECTV bundle for over 5 years. I was hoping to save money by switching to U-Verse. When I subscribed to AT&T U-Verse 42 days ago, I was told by the AT&T/U-Verse rep that my total bill (including DirecTV) would DECREASE by $35/month. Wrong! My bill increased by $70. After spending 45 minutes on the phone with AT&T, my bill still ended up being $30 more than what I previously paid with the bundle. I tried to go back but was told AT&T no longer offers DSL (why?). Sounds like another way for them to get more money. U-Verse can combine the billing with DirecTV for a $5.00/month savings. Whoopie!

Moved, took 7 days for hook up appt. Then told the Uverse cable was not provided in my area but my sister lives 6 doors down and has it. That rep tried to shove DirecTV down my throat which I refuse to get. Called back 2 days later. After being on the phone for an hour and then being called back twice, I was told the Uverse was available but couldn't get an appointment for an additional 6 days.

TV freezes daily, phone cuts out daily, internet almost at a standstill.

My AT&T modem died while teleworking to care for 90 year old relation. I'm not fully tech literate and I decided to take the leap to from DSL to U-verse after talking to the rep. She was kind & helpful. The U-verse rep was, shall we say persistent in trying to convince me to switch from my phone landline to digital. After 40 minutes we reached agreement with installation scheduled for the next day. It was a really decent deal.

My issue has been resolved and I am very satisfied! Thank you AT&T for following up on my complaint. The management team not only honored the expired bundle price but also provided next day installation. They went above and beyond to compensate for my inconvenience!

Been trying to get new service and can't get anyone out there to do the installation. Been scheduled 5 times. I'm so sick of dealing with these people over the phone. They give you empty promises and very poor at customer service. Can't deal with a company that doesn't care about their customers or how they run their business. They don't even get 1.

AT&T needs to be investigated. False advertisement of their products and pricing. Told I would get U-verse for about 160.00 a month... Period. My bill shows up for 188.00. Was told oh that's for taxes and fees in your State. Really you need to disclose that and give better estimates. Was told they can't calculate every state. Bull... Get your act together. I am not done yet.

I have a business where my customer pay me by swiping their credit card in a car wash. My internet service through AT&T went down last Thursday, August 13. When contacted, they were unable to diagnose the issue over the phone and the soonest they could get a tech was Friday, August 14, between 1-4 PM. Tech arrived at 4, and at about 6 had concluded the modem needed to be replaced and he did so and we were in business at the site. Remote access to business software was not available. Saturday morning, August 15, we discovered we were down again. Hired a IT company on call to come over and find the problem. AT&T spent 2 hours with our IT tech and concluded they would need to send a tech out again and he was scheduled for 1-4 on Sunday, August 16.

I signed up for Internet services back in December of 2014. I was told that I needed to purchase my modem up front and then I'd be billed for the first and second month of service AT&T at once. Everything was fine for the first two months or so, and then my bill increased out of nowhere. It was only $5 more per month but I was concerned that they could now increase my bill at any time they felt. No one could give me a real reason as to why the price increase took place. But I stayed. Maybe a month or so later my internet speeds dropped severely. The only solution tech support had was to send a technician out to repair the issue. He exchanged my modem and was on his way. Maybe 2 months later same issue, same solution. And... About 2 months later all over again only this time the tech does talk my roommate (who isn't on the bill) that we need to raise our speed.

Cable TV - Short term fix and then same problem.

I was so excited about the great deal I was given when the technician delivered my AT&T equipment to my new home. That's when it all began. To begin with, my first debit to my account was double what I'd been told. It took multiple phone calls and hours on hold from India (who evidentially has access to every bit of my personal info, without government regulations, if my account is hacked! Infuriating in itself!) I was given a trial offer of HBO and never once received any deal they promised, monthly, I just never know what my bill will be - and it’s always over the initial promised amount! I live on limited income and NO MATTER how many times I call, it’s never resolved. In June I called to ensure they canceled my HBO and they told me it would be credited, and was taken off my subscription. Now, July billing had HBO charges and other fees I'd never seen. I paid and now I have a late fee for not paying for the HBO and other fees!

I have been WITHOUT cable for 11 days now. I had a 'kid' come out 4 days ago just to get on his iPad and say that my bill had gone to collections and there wasn't anything he could do. Mind you, the bill isn't due until August 17th and he was here the 13th. I called again on Friday to pay bill AND to have ANOTHER tech person come out. They said my appointment was scheduled for arrival between 4 pm-8 pm. At 7:30 pm I called to make sure someone was coming out still and was told yes. At 7:45 pm I receive a call that he would NOT be coming out. She stated someone would be out on Saturday the 15th between 2 pm-4 pm. I usually receive a text confirming the appointment and this time I never did. I call Saturday at 12:30 to confirm and guess what!!! No appointment was scheduled.

My husband had switched us to a new package and wanted to put the package under my name since we were combining households. We cancelled our old service and setup our new service to be installed the same day because we both work from home and need Internet. The morning of our installation when nobody showed up we called and they said they accidentally didn't send our order to the installation tech in our area. We were told they would call them right away to send them out.

Our family just recently switched to AT&T because Xfinity's prices are crazy high compared to what you get on Uverse. So we tried it out and the tv is totally fine, looks great and is better than Xfinity in my opinion. Next, as I do with our old internet frequently, do an Ookla speed test, and oh my god was I surprised! 7 mbps for download and 1.5 mbps upload. I'm comparing this to Xfinity's 120 Mbps download and 10 mbps upload, which is crazy fast. So now we are contracted with potato net for a few months. I'm ready to call in and complain to them that all these cables are brand new on our street (I saw them installed them last month) and you can't give me a download speed that's at least 35 mbps? Ridiculous.

I scheduled over six appointments to have basic internet installed to only have to spend the entire day at home without anyone showing up or calling to let me know they wouldn't make it. What's even worse is that I would call them to make sure someone was coming after the third appointment, and they convinced me someone was on the way. So I waited some more. I left work 4 times meet the appointment with no one showing up. After I finally had to cancel, they sent me to collections because I didn't pay the first month's bill (never got internet). This is, to be honest, the short version of my nightmare with this company.

I called AT&T for a price quote for an iPad. I've been a customer for years. The lady I spoke to quoted a price, but suggested I go to my local store because she thought I might get a better price. When I called my local store they had gone out of business, so I immediately called AT&T back. The salesperson I had spoken to previously told me that she would enter all of the information regarding the prices she quoted me. But, when I called back less than an hour later, I was told that the price was hundreds of dollars more. They had a record of the call, but conveniently for them, no record of the price quoted.

I knew that it wouldn't take long for AT&T to mess up DirecTV, but less than a month? They have recently blocked the CBS affiliate in San Diego. AT&T regularly screws up my phone and internet "service." Now I can't depend on my TV "service." Boooo AT&T!

About a 2 weeks ago I ordered new internet service through AT&T. The man that I first spoke with was very pleasant and very helpful. So I thought. I explained to him that my family and I had decided that we were going to disconnect our cable, internet, and phone service from WOW and go with AT&T because of their prices. Before disconnecting though I wanted to make certain that the internet speeds would fit our needs. I explained in detail that we no longer wanted any type of cable and that we were going to be streaming movies through our multiple (4) game consoles and laptops. I let him know that each person in our home (5) has a laptop and that each person (5) has a cell phone. Well he assured me that AT&T would be able to meet my needs. He assured me that movies, games, working on the laptops, and playing on the cell phones could all be done at one time with the speed he was going to recommend.

My Internet service has been down for THREE days and nights! I've spoken to at least 9 representatives and a technician came by my house but the problem is still not fixed. It would appear that someone in the central Office cut or unplugged my cable and the modem is not connecting to the DSL. The DSL is down! A six year old can go into the office and plug my network cable into a port and bring me back up. These ignorant people can't seem to get that done. I'm seriously thinking about un-cutting the cable cord and going back to Time Warner. I can't deal with this.

In signing up for AT&T U-verse voice on 8/4/15, I was told that I would have 200 monthly minutes of free phone calls. I just received the bill today, 8/13/15 and there were four phone calls made with their respective charges (two were made by the AT&T tech doing the installation in calling his boss!!!!). I called AT&T and the process for calling is HORRIBLE. I told the person that I was promised 200 free monthly minutes however they said that it was 200 free IF YOU CALL A PERSON USING AT&T!!!! Is it incumbent on me to know beforehand in calling a person to determine if they have AT&T so that I can quality for FREE 200 minutes??? This was NEVER divulged on the phone nor in writing. AT&T needs to be investigated. This is TOTALLY misleading the public.

Every time I am on my laptop, when the phone rings and I lose my signal and have to troubleshoot it finds problem fixes problem. I sit back and problem still there. I cough I lose my signal. I fart I lose my signal. Can't watch on demand. Can't find signal. Come get this cable box, router and all your other crap including wiring off my lawn garbage day is coming. I have to go back to watching channels 2, 5, & 7 and dust off my DVD player.

Our internet became sporadic (at best). Having been a telco engineer and having seen the trucks in our neighborhood and the state of the outside plant, I had some idea of the issue. Repeated calls to tech, to manager--no answer. Repeated visits with promise of a new box… no shows. Can poor customer service suck years from your life?!? Do yourself a favor: if you're thinking about U-verse, simply stab yourself in the eyes with forks instead.

I started using AT&T on a $19.95/month promotion. FOUR years ago. Everything was great until one month when I paid my bill late. They added extra fees for being late, as well as reconnection. Fair enough. Except that every month after that, I had extra fees tacked on...every. single. month. Regardless of when I paid. What started out as $19.95/month eventually went to $115 every month. Just for internet. Completely ridiculous! They also had trouble finding me in their database for years because they misspelled my name. I would correct them every month and they would always say the issue was corrected, yet I'd run into the same problem every month afterward.

I have been a loyal customer for 7 years. Lately, the internet cost has gone up while the quality has gone down. In order to talk to a live person, you must go through at least 2 voice prompted systems then it directs you to a different phone number only to get one more "virtual" assistant! I cancelled, Comcast here I am, finally!