AT&T Internet Reviews

Where I live in Alabama, the only company that provides internet service is AT&T (for our address) (we could get satellite, but satellite will not do everything we need/want it to do). When we first tried signing up years ago, we were told that AT&T didn't provide service to our address. We were told this for months. During this time, my Brother in law moved in next door (less than a minute walking distance from my house to his). He called and got service set up. For multiple months after my Brother in law was receiving service, we were still told they did not service my address. Eventually, I was able to get in touch with a higher up on the phone and we finally were able to purchase internet service. We have had the slowest DSL speed available since signing up because they said that is all we can get at our address (my Brother in law was receiving a faster speed, like I said, less than a minute walk from my house to his).

I wish I had found this website BEFORE I tried to switch from Comcast to AT&T! We had Comcast XFinity service and had the normal frustrations of having to reset modem always (at the worst possible moment) and occasionally slow service. We have DirecTV and when AT&T purchased DirecTV, they offered bundled service that would result in savings to us. I called, told them what internet service I had and why I was interested in switching. They said the AT&T service was fiber optic and would be as fast or even faster and less expensive. We switched. Huge Mistake!!! Too Bad there is not a minus 5 rating!

My husband and I changed over from Comcast to U-verse around 4 months ago. And yesterday while we were watching TV it was cancelled and a message came up on the screen saying we needed to pay our bill. We are always on time with our bills so you can imagine how disconcerting this was to us. We immediately called customer service and were on the phone with them for 2 hours. They said they needed to escalate it to tier 2 because they could not fix the issue and that a representative would call us 30 min. later. Nobody called, an hour later we called back (keep in mind we still didn't have internet or TV) and their answer to our issue was that this was not related to customer service and that they were sending a technician the day after.

On or about January 2, 2016, I ordered new high speed internet service from AT&T. The representative gave me wrong information about the deal and steps I should take. It took several phone calls to straighten out my package and the steps required by me. New service was scheduled to be installed on January 4th, but changed later by the company to January 6th when I was required to be at home from 8am to 8pm. I live in a rural area where there are no street lights and no nearby AT&T offices. When it began to grow dark, I called to ask if I should expect technicians to arrive after 5:00 pm and was told that they had until 8pm to arrive, very unhelpful. At 7:30 pm, I called again and was told that workload was the reason technicians did not arrive. I was obviously upset at being left waiting all day without a phone call or any communication. The representative apologized and rescheduled my appointment for January 13th, the first available appointment.

Can't tell you the level of my frustration with AT&T. Called the day before my plan was going to reset, not taken care of properly, misquoted price and information so I find out in a few more days. Next day, office closed on Sunday. Monday, rude gentleman just wanted to argue rather than read the account notes & just read from his script. Later Monday, spoke with a sympathetic rep in Dallas TX, sounded pretty together until she didn't know the location (physical address) of the building she worked in. Had asked so I could send a written letter of my complaints. Find on my account on the web that I am scheduled for a technician in 2 days! No one tells me anything...

So I called AT&T last Thursday (1/7/2016) regarding getting internet set up in my apartment. The first lady told me about a bundle package in which I would get 75mbps internet and a home phone for $52 a month plus a $100 Visa gift card which I could apply to their $99 installation fee. I was shopping around for the best rate and I told her I would continue shopping around and would call back if they had the lowest rate. I did my homework and saw even on their website, after putting in my zip code that 75mbps were offered in my area. The other competitors could only get as high as 60mbps.

I have been with AT&T for over 16 years. We use them for our business internet service as well. We have noticed a continual decline in service in our area and they have admittedly took down two towers in my area. What concerns me most is their complete lack of customer service via their telephone line. Not only do they treat you like an idiot and try to teach you how to use their app while you are on the phone with them calling on any issue but their team has no sense of professionalism. They had reverted to using US call centers but this group of people couldn't be more rude and unconcerned with your issues. To top it off my bills are higher than they've ever been. I cannot upgrade without incurring additional charges. My suggestion is RUN!

We have 2 services with AT&T, account ** for our home in Aliso Viejo, CA and account **, my other location in Santa Ana. I'm moving my Santa Ana's location so I called AT&T for such move of service as well. Instead of my Santa Ana service they cancelled my home service (in Aliso Viejo). I called them and spend 2 hours with them yesterday (1/11/16) and the representative finally told me my service will be back on in 1 to 2 hours. When I came back home at night and check my internet it was not back again. I called them, and they said, "Sorry the department who can take care of your problem is closed and I don't see any kind of order on your account!!!" It was so frustrating because after all, I didn't have any internet and TV that night.

I arranged to have new service set up in August. It is now January and they have only gotten 1 bill correct this whole time. I have had to call in every month to get my bill corrected and was assured it would be fixed permanently but was not. I have spent hours on the phone with the same issue. My recent call on 01/9/2016 I was told that they could waive the cancellation fee but would charge back the billing adjustments due to the amount of them. When I asked why should I have to pay the adjustment amounts when they were charged to me in error and that was the whole reason they were removed.. She simply said she understands and that's their policy.

I had AT&T cell service for around 10 years. I decided when Uverse came to my area to put all of my eggs in one basket. I took Internet TV and phone with AT&T. After one year the bill almost doubled so I discontinued the service except for the cell phone. I sent the equipment back to AT&T with the UPS labels they provided. About four months later they turned me over to collections so I called them. After three attempts to straighten this out I finally got someone on the phone that spoke English well and could understand what was going on.

I have had so many issues in dealing with AT&T and it is nonstop crappy service. I have contacted them Sat 1/9/15, with 3 people, and again today with say 5 or 6 people, and they kept transferring me from person to person, as when I spoke with a guy Sat. He was to credit our account the $40.00 overage from what we signed up for, then said he would call me back after his lunch break. Who in customer service says that? He never called and I tried calling in the evening and billing was then closed and talked with someone in accts receivable and they said it was a billing issue and gave me till Wed 1/13/15 to talk with the correct dept which is billing. Then I try to call again at 7 and it's closed again so talk with billing online and this conversation is AMAZING TO ME. I was talking with someone for over an hour then 1 person after another was transferring me as to not deal with the issues.

As I gather others have, I have spent countless hours trying to get a traditional landline installed, and my experience matches those of others I know who very clearly ordered a landline (not a U-verse home phone). When I moved, I ordered the move of service a few weeks in advance of my move. I made it VERY clear that I only wanted the same service (i.e. traditional landline), even though the representative tried repeatedly to switch me to U-verse, which I repeatedly refused. I gave them my move date and requested that service be moved on that date.

Have been using DSL and/or Cable for the last 18 plus years, whether it's Comcast, AT&T, Xfinity, Bell, Pac-Bell, Verizon or any other company, but by far AT&T Uverse takes the cake for providing one of the worst services ever. Tech Support and Service: Complained since day 1 regarding the speed of the internet. Well there is nothing they can do cause the lines to my house do not support the speed I had signed up for. Every time you call, all you hear is "a tech support guy will come over". They exchanged the routers too, but the fools cannot understand that the lines have the issue and not the router. Nevertheless, continues with the service for freaking one full year as I was delayed by 1 day into the first month for cancelling my service.

My service was connected on a Wednesday (all three) and Friday, all three went out. Just stopped working!!! We checked all the wires, cords, etc... and realized the modem was black as ever. Not one light. We moved it to a different electrical spot and unplugged it from the back and nothing. We called it in and after several attempts to troubleshoot with the automated system and a live voice, we were told a technician would have to come out on Saturday between 4 pm and 8 pm. So from 6pm Friday to 8 pm Saturday no service and we were expected to wait for them all... day long instead of making us an 8 am appointment especially, being that they'd just installed our service 2 days prior.

I left Time Warner and will be going back as soon as this is up! AT&T sold me on 450 channels to watch, in reality I can only find 20 that I can watch!! 75% of this crap is Home Shopping, Spanish speaking only, local Government, and TV from 30 years ago. I called in complaining, they could not even fight their case with me, because it's true! This is the worst cable out there and I pay $200.00 a month for this crap!! My 1 year contract cannot get over fast enough!! It is so not worth the money!!!

My Uverse modem broke down in Nov 2015 and so AT&T came and installed their "new and improved" router/modem. The router modem cuts off my internet at least 2 times a week and then I have to reboot. I have called att several times and they say (when you finally get through) that it must be my fault... lol. Their new router/modem is crap and there is nothing I can do for the moment. BUT when Comcast comes down a little on their price I will jump ship. I am a customer service rep and I have to say AT&T also has the worst customer service I have ever seen... Sorry.

So our monthly bill comes in and is $9 higher a month. I call them and they say "well it just went up too bad," but will give me an internet upgrade for free, but the tech has to come out and give me a new modem. I say "ok," and it's set up for between 11-1 the next day. At 11:30 I get an automated call saying he'll be there by 3. At 4:30 I call them and say "where is he?" They say they have no idea, and re-schedule for the next day between 1-3. 3 passes and no tech, so I call again and they say "what order"... Now they want to re-schedule yet again, as if I can take off from work everyday so that I can see when the tech doesn't show up yet again. This is not to mention the horror of trying to navigate their website to get info, and repeatedly getting cut off after waiting over 15 minutes to talk to them on the phone.

I contacted AT&T on January 4, 2016 and requested to lower my Internet speed since the price went up. The representative I spoke to allegedly completed my request and lowered my speed FROM 18 to 6mb and $42.00 + tax a month. Later the same day I discovered that I did not have internet at home. I called AT&T again (please note that every call lasted more than an hour not including the hold times). I was told that they disconnected my service allegedly "per my request". I told them I never requested disconnection but only to lower my speed. The person assisting me obviously made a mistake by checking the wrong button and cancelled my account.

I signed up for Uverse internet Oct 28, 2015. We were already with Directv, had been since 2012 with no complaints. No mention of combining billing when we signed up for internet, my bill was going to be $34 a month. Middle of November I got reminder call to pay my bill which I had not seen. I called and was informed I had an eco bill. I was specific I wanted a paper bill when I signed up. The guy informed me I had a user id to sign in, really??? He gives me a temp password, I later tried logging into an old AT&T email and the idiot had locked me out of it. I spent an hour with tech support trying to fix his mistake. Still no mention of combined billing with Directv. Called in a few days later to pay my bill and the automated informed me I had a $344 balance due. When I spoke to them I was informed it was my combined billing, which I never agreed to and knew nothing about. I paid the $143 bill, Directv and Uverse bill on the phone that day.

I just moved to a new city where there are ONLY 2 internet suppliers: ** and AT&T. It's Jan 2016 and AT&T can only offer a max speed of 6 MBPS!! Whereas the competitor offers up to 100 MBPS in the same city. I moved from a much smaller city, where Atlantic Broadband (Atlanticbb.com) offers 120 MBPS. I use streaming Netflix (which is about to offer 4K streaming), heavy games, 4 computers running internet in the house at the same time, and I have been using 60 MBPS for 4 years now (previous city). How in the world AT&T is still playing a role in this market?? It is overwhelmingly nauseating to hear the the seller on phone saying : "SIX MBPS". And it was NOT a phone prank... I called them again 3x, each call in different days. Max of 6... OMG, 6!!! Whereas some companies are offering 120. (Jan 2016).

I have been an AT&T Uverse customer for 5 years and contrary to the reviews on here, I have not had any issues. In fact, I just moved my services to my new address and the tech Phillip was awesome! He got the services installed quickly as I moved in boxes. He gave me a wireless receiver for free. There was no charge to move services.

This is the worst internet service I have ever had. Started off paying $30 a month for internet. I was satisfied even though it would have issues connecting now and then. You get what you pay for. Now my bill is $60 a month and it disconnects constantly! Well, it is actually $57.99. I had a customer service guy correct me when I asked him why I pay 60 bucks for crappy service. He said "you don't. You mean 57.99?" I asked for his manager and he gave me a "free" upgrade and apologized. We have had 3 new routers and I call the tech about once every week or two.

When U-Verse first installed Jan 2015 they told me my bill would never exceed 40.00 plus taxes. 14.95 for internet and 38.00 for voice (landline). Well after several phone calls and months later my bill was 53.00, which was ok. Service for internet was always unreliable. I finally called in December when they advise me my internet and phone bill would be 93.00. I almost cried, since I live on SS only, and can't afford this 40.00 increase. I talked to A man named Steven on 12/21/15. Also Chris. They told me my bill was what it was and they couldn't help me.

Just canceled AT&T Uverse. Same problems as everyone, looking for a new provider to meet our needs. Last issue for us: Dec 22nd phone internet out. Dec 23rd they could get a tech there in 48 hrs (oops Merry Christmas). Dec 26th I arrive home and find phone box on side of house open with wires hanging out (same deal 3x past 9 months). 6 pm tech arrives problem solved -- AT&T tech Dec 21st cut some wires at a box where you enter the neighborhood. AT&T willing to give us $15 compensation. Dec 30th contract ends, new contract $25 more a month.

AT&T has been a horrible experience. I just "broke up" with them today. They did not make it easy. I even broke into tears. I am so angry and shaken up that I don't feel like rehashing the nightmare I just went through in order to cancel my service. I finally moved to an address that offers me a choice between AT&T and a different provider. I chose the other provider. But AT&T really made the death of our relationship into a living Hell one last time. (Every phone call has been a living Hell. I don't know why I was surprised about this final one. If you have a choice between AT&T and a different internet service provider, please investigate other options. If your other option is Comcast, then may god have mercy on your soul, because - in that situation - you will have to pick the lesser of two evils. Tough to tell which...But still...AT&T is horrible. Still drying my tears.

Many years ago DSL came to the small town of Holladay advertising great service & speed, streaming videos etc. Even Dish network will not serve this area. With no competitors, everyone signed up. The service has been so overloaded it has been YEARS since it has functioned properly. Over those years customer service has mislead me, blaming dysfunctional modems & other issues. They gladly sold me new ones of course which were not the problem & did not help. The whole community has the same issues, including the Post Office I work at 1 mile from my home & all my friends and family here. At one point I was sent a dysfunctional modem which was returned & I never got my credit.

I have had DIRECTV for many years, and was very happy with their service. A few months ago they switched to AT&T, I was then offered to have the U-verse ISP service as a package with my DIRECTV. From day 1 it has been a nightmare, the equipment they sent did not work, so then they sent out a tech with a $55 charge, the billing which I have had on auto pay for years suddenly stopped, multiple phone calls and it is still messed up. The U-verse system does not stay up, going down at least once a day, calling on the phone is a joke, and the constant recommendation to go online doesn't work when "online" is down. I would never recommend this system, to anyone, use something different if at all possible, AT&T took a good system (DIRECTV) and made it a nightmare, hard to get a person who speaks English on the phone, if and when you do get an actual person. Disgusted.

Just wish I too had read the complaints registered with Consumer Affairs before I signed up for AT&T Uverse. After purchasing a new computer, my internet service has been interrupted. I noticed that the service has been getting slower and slower. Now I have nothing. My friends in the area are having the same problems. I was reluctant to do business with AT&T because of their poor service and sneaky billing tactics in the past. I suppose they get away with this because they're the only provider in my area.

This is the worst internet service I have ever used. Disconnected when I was playing games and disconnected when I took a test and couldn't connect for more than 10 mins and made me fail. Please fix this random disconnects. It's getting on my nerves.

ATT did an excellent job.

I try and pay my bill, all I get is locked out and then it's late, so then they always shut it off! Uverse always charges me a fee on top of my bill after that for reconnection. For example my bill is normally $57.$$ so that means my new bill is $117.$$. I have paid that so many times. I think from our phones and Internet services is just ridiculous!

I am an AT&T Uverse internet and voice customer. On Dec. 23, 2015, my service stopped working. I called AT&T and they scheduled a tech appointment for Dec. 24th between 1 pm and 5 pm. (Note: this is Christmas eve) AT&T was a no call and no show. I called customer no service and was rescheduled for Saturday, Dec. 26th for 8 am to noon. At 12:05pm, I called customer no service wanting to know why the technician for the second time was a no call, no show, Now I am rescheduled for Monday, the 28th of December from 8 to noon. I will lose a total of 12 hours of pay for having to be home for AT&T not to show up to fix their issue.

AT&T Uverse is the worst choice you will ever make as they treat you like gold for the first few months and then suddenly you are nothing but $$$$$ signs to them. On November 9, 2015 we received this email at 5 am confirming an order that was never ordered or authorized by me. I immediately called and was assured that this would be taken care of. Dec I received this AT&T Uverse Bill for $690.00 with all these unauthorized channels. Again I called and was told they could only give me $80.00 credit. I asked to speak to supervisor and was on phone for over two hours. They came back on and said a supervisor would call me within 24 hrs.

11-29-2014 AT&T granted me a promotional rate of $25.50/mo. x 1yr. This was a blessing to me as I am on a fixed & limited Social Security budget. Then in Feb. 2015, I broke my computer. On 3-15-2015, I called AT&T to suspend (vacation) my service until I was able to get a new computer (a hand-me-down). AT&T billed me $5.00/mo. for vacation suspension fee. & was paid. Monthly, I called to AT&T to check my status. (I keep a call record.) Finally, 5 1/2 mos. later, I reinstated (6Mbps) internet services, 8-31-2015 approx. 9:30am. 1 yr. later, my rate is $51.00. However, I begged the "LOYALTY" dept. to reduce price. In short, "Beggars can't be choosy." I still cannot afford $47.00/mo.

DO NOT GET AT&T. I stayed home yesterday waiting for them to install a phone line and DSL line. They were going to have to run lines in the house because we took them out when remodeling. Was supposed to wait from 8 a.m. until 8 p.m. The guy never showed up. At 6 p.m. I get a bot call saying they couldn't make it and would be here the next day. I tried calling. I tried the Internet. I couldn't get through to change the date. So he shows up at 9 a.m. as I'm finishing up with the dogs and trying to get ready to go buy Christmas dinner. He said it was a three or four hour job, which I already knew. I said, "No. Go away."

I read some of the reviews and wished I had read them before I got pushed into bundling my service. Everything that everyone wrote in these reviews happened to me. Extremely long wait times, ambivalent(sp?) representatives that occasionally bordered on rude. Sooo many different departments I kept getting shifted to, and left hand certainly didn't know what the right hand was doing. I think I had to provide the name on the account, the account phone number, and access code 5 different times between the phone calls and robotic chat room representatives. I spent 2 1/2 hours simply trying to cancel an installation. That was 5 days out.

Do NOT get ATT Uverse unless you like seeing your billing higher than originally quoted and never the same from month to month, a slower speed than promised and the nice $200 bill when your 12 months is up. No lube included with this company!

Every month my AT&T bill is higher. I have them on speed dial. I get the bill with late charges. I call and they fix it and the next month the same thing all over. First I do not get a bill from them after many requests. I get a Ebill from Bank of America. The rep says "pay before the first of the month and you will be fine" and again more charges. I absolutely hate dealing with AT&T. I hate my monthly call. I will not mention the horror on this complaint of the 1200.00 over charges when I signed up.

Terrible, just down right terrible. We put in a request last week to upgrade our internet speed and cancel our cable service. We hadn't had any issues until now. A tech came on Friday to give us a new modem and upgrade our speed. Come to find out, he didn't do that at all. Now we have a new modem and are still with our slow speed internet. We have to have another tech come out to install the new speed on Monday. We have chatted with 4 different agents that have fed us a bunch of BS. We now regret having this service to begin with. Think twice being getting their service. If you do I hope that you have a patience to deal with them.

My continuing saga with AT&T U-verse... Let's start back in October 2015, when we received a flyer proclaiming the availability of the U-verse GigaPower. We debated about the cost/speed versus Comcast Xfinity's slow speed (I had the upgraded speed service) and monthly service cost of $210+ a month! So, we called the AT&T U-verse sales department and was told that the service wasn't available as of October 2015. November arrived and received another sales flyer proclaiming that the service was available. We applied and received an install date of 5 December 2015, between 3-5 pm. We canceled our Xfinity cable, tv service for that same day and waited. We received a phone call that they had an issue with the switch, ok. And another install date would be given once they repaired the issue. No call was received from this end.

I have been an loyal consumer of AT&T for 15 years. I bundled my home phone, Internet and TV into one package. When AT&T joined their services with DirecTV, customer care service has depleted. I made an arrangement with them to pay my bill on the 18th of this month. I phone them to pay the bill and they said I was a day too late. I have to pay not just that one bill but the complete December bill also. I explained this was a mistake in dates and I do have the money for the past bill. AT&T rejected the payment and turned all my services down. I explained I will have this week's payment next week.

Signed up for Uverse on 10/31. Rep misled me about the service I was signing up for. Long story short, the bill is over $800 and WiFi and home phone is not included as promised and now both have been disconnected. Spent over 4 hours on the phone being transferred across the world just to be told sorry numerous times, but no real solution to the issues. I'll be looking for other service providers as AT&T is an absolute let down and there is no accountability.

On Sept, my line U-verse Internet was down. AT&T technician came and fixed my line. There was nothing wrong with my modem; but, technician switched my modem. I was told that I am getting a better modem replacement. He took my old modem away without any acknowledgement that the new modem was for rent--I am starting to get charge for the rental at $7.00+ per month. When I call customer service, I was told that there was nothing they could do. Furthermore, I was told that my would increase to $60 for 24Mbps in December 23.

I have been a customer of AT&T for almost 7 years. By far the worst cable company ever. For a few years, they treated me as a valued customer to maintain my business. About 4 years ago, the poor customer service begin. There was plenty of miscommunication between myself and customer service which resulted in my service being interrupted and me having to pay $60 for a restoral fee. Just 3 weeks ago, my services were interrupted when I was on a payment plan. The payment wasn't due until the next week and when I called in to ask them why my services were interrupted, they claim it was a glitch in the system.

When I first sign up with AT&T the charges were reasonable, and the monthly billing increased 30% with no change on my end except to send back a DVR that was not being used on a TV in the bedroom. I called and talked with customer service and for 4 months I was lied to every month, about the charges that increased 30% over a 4 month period. I feel like AT&T stole funds from me. This month when I called the manager said he would give me a one time $20.00 credit, but that was the best he could do. What can I do?

On 12/4/2015 we had internet installed. There was a cable left running from our residence, across yard, and the across the street to our neighbor's yard. There was no communication as what and why this cable was left. Two weeks later 12/12 I called and spoke to several reps before getting someone who claim to help. There was a service order put for a tech to come out on 12/13. This did not happen. Another called was place on 12/13 talked to several people again before reaching an agent that once again assured that a tech would be out on 12/14. Once again no tech came. On the evening of 12/13 my husband was injured by tripping on this wire while pulling our trash cans to the curb. I am totally disgusted and furious about the level of service and lack of professionalism and communication with this company.

The Internet was super slow and I had to router go out with 2 years I was with them. I wouldn't even give them a 1, but I had to.

First I got connected with AT&T and told them I only wanted internet, that's it nothing else and I wanted cheap. They told me the cheapest they had was $42 a month with a $100 dollar installation fee. Then I get an email that they signed me up to get a phone with them when I told them specifically I only wanted Internet. I called and complained that I told them I only wanted internet and I never signed up to get a phone service through them. They cancelled the phone service and took a few dollars off a month. They will sign you up for other services without your permission and then charge you for it, and say it comes with it. No it doesn't! You pay for it.

I would give them 0 stars if I could. I had connectivity problems with my XBOX, so I called Microsoft and they couldn't help me because the problem was with my wifi. So ok I call AT&T. They proceed to tell me what I already know and try a reset even after I stated I have reset multiple times. They then tell me to screw off because I wanted help with a third party device and that if I wanted help I would have to, but their idiotic CONNECTECH WHICH IS THE BIGGEST SHAM I'VE SEEN IN A WHILE! I should be able to get help when I pay $500+ a month with all my stuff as a courtesy. It's not like I'm calling because I can't get my random computer to turn on, I'm calling them to fix an issue that is on their end. So instead of exploding on the rep, I decline and hang up.

Terrible - AT&T talked me into ordering UVERSE service. It took 6 visits to get it installed because the installers don't care and are incompetent. When UVERSE was finally installed for TV, Internet and phone, it constantly went down due to poor equipment and setup. The Internet had terrible range, was less than 5 Mbps, and wasn't installed right. We cancelled all UVERSE service - it is joke bad. When you call AT&T for something as simple as getting your voicemail to work, it takes an hour of waiting and several clueless customer service people who say "I'm Sorry" all the time and then don't help you. This is a terrible, desperately mismanaged organization. It should be liquidated under the PUC rules and split up among non-retarded telecommunications operators.

No return to Uverse after 24 hours. Shopping channel and pay-per view channels is most of content. What a ripoff. AT&T salesman lie about 30 day trial. RUN FROM THIS NOT-DEAL.

I recently was hooked up with U-verse after being bugged about switching from AT&T DSL. Every day 2-3 times a day reps calling, well hooded with them was told about a contract, but not about 150.00 breaking contract fee. This service is not good. My internet and phone line didn't work, stayed calling for a repair person to come out, went with another service. I should have reviewed the customer complaints first, no one has anything good to say about. My loss, I didn't do my homework on this one.

June 8th, 2014, my wife saw a promo ad on TV offering U-verse Internet 15.00 per month for a year, free installation with no small print with exclusions on it at the time advertising it on their TV advertising! She then ordered it thinking it would be Great to have U-verse wireless internet with our smart TV while be down with our surgeries for the next five months. What a Joke AT&T was! They installed a DSL box on the outside of our home with a tag hanging from our door telling us that our internet was installed and fully working while they were billing us 50.00 per month with installation charge too! It took us four months to finally have a light turned on at AT&T that we didn't have U-verse internet and we needed a phone wire line run into our home DSL internet to work. This was not our fault nor what we were sold, ordered and received!

I started service with AT&T Uverse in September. Being told I was only going to be billed $75 a month for both internet and cable I was ecstatic in comparison to the $140 I was paying for Comcast. Boy did I make a mistake. Every month the price on my bill has been different. Last month I actually got a competent person on the phone and he adjusted the bill to what it was supposed to be in the first place. This month I got it and it was again a completely different number than the previous months. I spent close to two hours on the phone, the last person I spoke to "John" when I asked to speak to his supervisor told me there wasn't one. I had to give up, didn't have 3 more hours to fight with these people!! This is addition to the fact that my cable is out almost everytime I turn the tv on. Then have to call them AGAIN is so frustrating. How is this legal?? There must be something that can be done.

I'll start by saying this is the first review I've ever written about any product or service but I was compelled to do so after the worst customer service I've ever experienced in all of my 44 years. I realized this morning that AT&T has been charging me $15 per month over the past year for "Support +." It's something I never agreed to so I called asking to be reimbursed for the charges. I was on the phone for over 1 hour and was transferred to over 7 representatives.

AT&T always try to charge me more money. After I called AT&T it is fixed but it will come again. This is really garbage one.

Three weeks ago I called AT&T Customer Service about upgrading my iPhone. I inquired about the $99 tablet promotion with an iPhone Next program upgrade. The AT&T customer service representative saw I had a U-verse account with the company and excitedly brought up an EVEN better offer. She said if I switched over to DirecTV (recently acquired by AT&T), I would not only save money on my bill, but I would receive a FREE LG 10 tablet and a $100 Visa gift card. She insisted there was no catch and AT&T just wants to do what is best for its customers. We went over pricing and it seemed like a logical transition, so I agreed and paid about $30 to switch over. I did not place my iPhone order with this representative (my initial sole reason for calling), but was satisfied I would be getting a tablet anyways. AT&T was prompt in scheduling DirecTV installation and getting the service connected.

I woke up this morning and notice my device was suspended, I called their billing department and that's when I found out there were movie channels that I did not authorize. When I told them I did not authorize it they still refused to issue credit. I will never deal with them again, on Thursday I'm getting direct and canceling their service.

When I called I was put on hold and disconnected 4 times. Supervisor "jack" was rude and condescending. He refused to transfer me to his supervisor. Problem, connected 5 televisions was not told that there is a limitation to number of televisions I could watch. Am now being told I can pay more to use more televisions. Why should I stay with AT&T when you don't provide the services I pay for.

I waited 2 hours for internet installation technician. 5 min. after 2 hours were up, he called and said, "I just got your ticket." I was on the phone with AT&T a few times and via chat twice to cancel the order. They would not cancel and just drag the phone calls and the chat for one hour. A total of 3 hours were wasted and still could not cancel as they tried to coerce me to not cancel. Contacted FCC and filed a complain online. Next day or so, my order was cancelled. Then without having an appointment for DirecTV installation, I got a phone call letting me know that the technician is running late. I notified the rep that AT&T cancelled it for me. The technician showed up while we were having dinner. They don't communicate.

I open an AT&T account DSL on 12/22/2014 at address **. Didn't have the account for no more than four days because I moved from my old address to a new one ** so I had to switch service to U-verse because DSL service was not available there! In reference to that, I was going to send back the modem to AT&T until I had to move again because of apartment issues! So I called AT&T on 1/31/2015 again to switch service back to DSL because I moved to **! I was told by a representative to not to return the modem I was going to send back to them but to keep it and was not going to be charged for it! On 11/25/2015 I was applying for a tablet because I wanted to add an account then I was told I couldn't get the tablet because of a old bill when I was at address **. It was for a modem charge which I was not supposed to be charged for that modem according to what the representative told me on 1/31/2015.

We called and set up installation on 11/29 with an install date of 12/1. We took the day off work only to find out that our install had been rescheduled to 12/2. We took yet another day off work and still no install or communication. We were finally able to reach Brian on 12/7. We were informed that there was some sort of issue with engineering, but no resolve. Called again today hoping to get installed since I'm taking the day off for TV install. They still can't get me scheduled. They don't seem to have any problems in their billing department, though, as they've already started billing us for services they have yet to provide.

I had AT&T for internet and cable from 2013-2014. I moved and when I relocated they said AT&T could not be used where I now lived. They said they could cancel my account and I wouldn't be charged any fees for doing so. So obviously I canceled the account. I have received multiple letters from collection agencies within the past year claiming I owe $53. I could not figure out where this was coming from. FINALLY I have figured out AT&T is the reason for this. It is now winter 2015 and I have figured out where this came from but no one can help me at AT&T because it's been so long. Thanks a lot for the wonderful customer service and ridiculous fees. I will never use them for internet or cable again.

I have been with this company for over 2 years and I have experienced more problems as the time goes on. My internet and cable have not been working for over 2 weeks but has gotten worse in the last 3 days. I called, they set up an appointment for a technician to come out the following day. I put plans on hold and sat at my house for 3 hours with no phone call or show from a technician. When I called the company to ask what was going on, I was informed that my appointment had been put on hold without a phone call to inform me. My cable and internet connection is still not working and no one has offered to compensate my bill for the days I'm going without the services I pay well over $100 a month for.

If I could give zero stars, I would. There are so many problems with this service. I never write reviews like this, but special circumstances apply. For example, our DVR fails constantly. Tonight was just another example. "The Wiz Live" (a one-time only broadcast, not yet available anywhere online if it ever will be) was on. I checked the DVR. I checked the app. I had my partner check the DVR later. Because this happens all the time. It was set. I took a screenshot showing it was set. I set it not to erase until I erase. I cleared extra space on the DVR so there could be no doubt there was room for recordings. And yet... no recording of "The Wiz." We miss programs we're into in the middle of the season constantly.

I would not want to be a shareholder of AT&T if their performance in the installation of my service is typical. I have been waiting for over a month to have them install an underground cable for my new system. And this is after the three weeks it took have them install and connect the system to begin with. Repeated calls with promises of follow-up have been the policy of AT&T. It appears that the customer service reps that you talk to are graded on how their response is on the call. (It is all about trying to keep the customer happy.) In other words they will and do say anything to get the caller to agree that they have answered the call to their satisfaction.

the same result. Try as we may, our patience was tried to the limit. There seemed to be little concern from the other end of the phone.

Uverse claims I disconnected services. Services were never disconnected. Uverse is claiming that a new service was installed at the same address. No new service installed. I am now getting billed twice for service at the same address with 2 separate account numbers. Being charged an installation fee despite no records of technician installing service. I have received an email from Uverse saying they received the equipment back??? Now being charged for installation fee and new contract. Trying to straighten out for 4 months with NO success.

I really truly wish I had gone onto this site and read all the troubles with this company before I let them talk me into a bundled deal and cancelled my Dish Network and went with this company. Absolutely abusive and I dare say, criminal how I've been treated and have been overcharged since I've signed up with them. First off, I called in July to discuss my cell phone bill (had my cell phone through AT&T for over 15 years) since it was getting increasingly higher. The person on the line told me that if I dropped Dish and went with Uverse and bundled my cell phone with Wi-Fi and television, my bills would drop considerably. Well, the opposite has happened. I received a bill for my phone for the month of November, 2015 for $353.24!!! I noticed a bunch of new charges for things my phone doesn't even have capability of using.

I ordered the service but after a few days I realized I was not happy with the channels I had so I called to add a few more and the price jumped up $50. The install guy had done a really bad job with installation adding additional boxes to "make it work". So I had bad install and bad service. I called AT&T to cancel and they assured me there would be no charges. A few weeks later, I received a bill for the installation so I called them again and they told me they would take the charges off. This went on for 2 months and 5 phone calls until I received a letter from collection. So I now have to pay $99 or it will be on my credit report. AT&T, you will never and I mean NEVER have my business again.

I don't think I have dealt with a more inept business when it comes to getting what you were told. Over the course of 5 separate conversations totaling over 4 hours of being on the phone, my issues were still not addressed. Please listen to the warnings of me and everyone else... Don't do business with them unless you are forced into doing business with them. I will be sure to research whom I choose to business with more wisely in the future. (Although my initial search has shown that most of all the major cable companies reviews read like a train wreck.)

2 Young men show up at my home with a selling DirecTV/Internet/Phone in a bundle. We all ready had internet service/Phone services. But bundling everything was only going to be $25.00 more. We after calling AT&T/DirecTV my bill has jump up to $136.00 and I have be locked in/trapped into a 2 year contract at $136.00 per month. This false advertising. I was on the phone for over 2 hours trying to get this resolved. Because no one at AT&T knew what DirecTV was doing. And no one at DirecTV knew what AT&T was doing. But I have to deal with the worst customer service for the next 2 years.

My problems with AT&T are extensive. Slow internet, and just as, pardon my language ** tv experience. 1. It's not worth the price. 2. The customer service, and their representatives all belong in the nearest unemployment line. They do not do their job at all. Upon calling about why the internet is so slow we were told it's not. We were paying for 15 mb/s while a speed test online showed our computers were only pushing 2.8 mb/s. The second time we called because the box was down they wouldn't even send a technician, they wouldn't try to reboot, the foreign "customer service rep" merely talked us in circles until we hung up. Today, we called to cancel AT&T after the hassle of 120$ a month for things we aren't even receiving. We expressed we no longer wanted to pay 120 a month and wish to cancel.

First, the installation was an ALL DAY NIGHTMARE, ALL DAY, FROM 9:00am to almost 5:00pm. Absolutely atrocious. Then the picture went out, and after 2 weeks, they still haven't come to bury their cable which runs 30 feet across my lawn from the front road. Try to mow your yard with cable running across it. Guess I'll just have to do it myself for my disabled retired veteran sister Arla at **. And no credit given from AT&T for this service, it's all about the money for them, OBVIOUSLY.

Increase billing on a monthly basis with no increase of service - Presently on the at&t/direcTV plan. Had decrease in channels. Nov. bill 131.56, Dec. 160.00. Phoned @ 0800. Listened to music until 0830. Rep came online "We are having issues and we are asking our customers to call back in 30min". I let her know I was having issues as well. Explained my problem and was transferred to another music station and a recording, "Thank you for calling, a representative will be on the line to assist you". More music, more recordings. Now 0835. "Please stay on the line". Telephone numbers are big and bold to sell. Customer service numbers are hard to locate.

Service is constantly interrupted. I read online that their cable boxes overheat and are faulty, however even when the box is cool signal can be lost. I have tried them all when it comes to cable TV, AT&T is the only company that requires you to be a technician to troubleshoot and fix. Sure other providers have service interruptions, but none so frequently as AT&T, and other providers interruptions service is restored without the customer having to reboot and disconnect the box and reconnect. Odd that AT&T can send your tv a message that your signal is lost and provide a multi step rebooting process? A reboot process that often times must be completed several times before it works IF it works. Sometimes the reboot is short lived and AT&T sends a message that states your service will be restored in two hours.

Good luck with Uverse. If your bill gets messed up, and it will -- you will never get it fixed. AT&T couldn't run a lemonade stand and make the cash box balance. As for the 99.9 % up-time, well the 0.1 % happens on Sunday afternoon during the football games. As soon as another option is available, I will switch!

So I called AT&T last week to set up a business Wi-Fi account. Just setting it up was really annoying. The automated system that you have to talk to is filled with bugs and glitches and many times it will start with one menu option and then you have to say new customer or new account (without being prompted to) to get to another hidden menu. At that point I should have hung up and not gone any further. However, after an hour, I finally got a representative on the phone and after 40 minutes finally set up an account. He was to come to our business and set up Wi-Fi, so he showed up Saturday but didn't know how to set it up -- I kid you not. So he left and yes we had no Wi-Fi, nothing and yet I am being charged for it this month.

I have been a customer of AT&T for almost 22 years. We have used all their devices including internet. Our bill runs right at 112. Monthly. After many sales calls from them suggesting Uverse we had them install it. This was July 23, 2015. On July 24th our home burned to the ground. We lost EVERYTHING, materially. Thank God our family survived. I contacted AT&T to discontinue service and they told me to send back the Uverse equipment. I explained that there was nothing left but ashes and the man was very nice and told me "do not worry." He assured me that all was taken care of.

On November 2, I called Uverse and set up installation of cable/internet. I still have not had it installed. On the 27 AT&T deducted 200.00 out of my account. When I called direct they don't know why. When I called Uverse they have no record of it. AT&T are closed today. The companies have merged but none have information from the other. I paid an initial installation fee on the 2nd of November. I still have not had it installed and the monthly fee was to be around 100 dollars. So, where the 200.00 is coming from? No one knows. I did file fraud charges at the bank. But who is watching these companies and what they are doing to people.

About 10 days ago, I called AT&T Uverse regarding my bill and specifically how to lower my payments. The call center representative talked to me about DirecTV and the benefits and told me that it would be a better service for us all around (technically, financially, etc). So, I went ahead, went and decided I would try Directv. The technician came to install... only to tell me that DirecTV wasn't an option for us in our area or our home for that matter. I said fine and that I would keep Uverse since we hadn't any problems with it up to this point. Well, that was the kiss of death (pardon the expression) and two days later my cable was cut off and still not restored up to this date (4 days later).

This is the worst tv and Internet provider around. The service started off bad with equipment that was flawed. They then billed me incorrectly. They then had to bring out new equipment for the second time and start a whole new account. They then billed this account incorrectly. I have spent over 8 hours on the phone with Uverse throughout these past months trying to fix these problems. Just today I was on the phone for an hour and a half trying to speak with a manager who never picked up. Never in my life have I experienced service this terrible. They are also "unable" to give me the money back that they incorrectly took from my bank account. Terrible company.

It took me an hour to go through the order process and get an installation date. Technician did not show for appointment. I called to inquire and was told that order was cancelled with no explanation why. I spoke with a supervisor and was told that I will be contacted within 72 hours. I called the next day and the order was reinstated with s new installation appointment scheduled. That night I received a call stating that the installation is on hold due to technical complications related to service at my location. No time frame was given but I was told that it was temporary. Two days later I received a voicemail message stating that the order has been cancelled. No explanation was given.

I have account with AT&T Uverse Voice but they are the terrible company that I have to deal with. I pay my bill and they disconnect my international call. When I call to find out what happen they said within 48 hours they need to research. What I could do. Thank you.

I asked Agent "can I do 2 years contract with no change on my bill". She said "I give you promise your bill balance will not change" after I do 2 years contract online. And bill go up to 45$. Call them back but they refuse stand behind promise. I told them not about money it is about promise but still they did not stand behind promise. We just keep repeat this conversation over and over. But guess what they still keep saying "you lost your discounts when did 2 years contract" and simply I said to supervisor "before I buy my phones I called to confirm that I will not going to have a change on my bill". So anyway ATT IS LIAR. They will keep me for 2 years now but every single day I will remember and I will tell to everyone around me ATT IS CHEAP LIAR.

After 25 yrs of customer loyalty; it has become poignantly clear that loyal customers mean nothing to at. You are required to pay for services that don't operate correctly, nor do they meet the operations and service claimed by AT&T Uverse. Then when you enter a discounted contract which is nothing compared to what is offered new customers, they raise the price without notification, so you lose any benefit that would have been gained. If you complain, they send techs that tell you to go somewhere else for service. Perhaps their existing customer base should do just that; in addition to filing formal complaints with the appropriate regulatory boards. Which is why I am beginning here! What they are doing is criminal.

First, I have to give credit to the AT&T rep that we spoke to most recently. She really was helpful and we appreciate all her efforts. Some (but not all) AT&T reps tried likewise to help. Others, not so much. Ok, that said, we never had satisfactory service with our DSL or home phone (many, many internet outages and outrageous phone static). Our problems really began though when AT&T sent a letter stating that all customers in our area needed to contact AT&T about switching to "U-Verse" by a certain date. We did so.

While reviewing my Amex statement I noticed that my AT&T bill had increased from $160 to $240. I immediately contacted AT&T to inquire as to why the increase. I then spoke with a representative by the name of Erika who informed me that the increase was due to my service contract expiring and this was the new amount that will be billed. She stated that she will transfer me to another department to see what could be done to lower my bill. The person identified herself and said that she was in I believe Colorado office.

I have had the service since about June and have had issues with my cable boxes going offline and my dvr not working properly. I have to manually reset both my cable and internet often per instruction of AT&T rep. I called today to find out about not being able to access my bill online and a change in my billing date which resulted in my service being disconnected. It hadn't even been a full month between payments. They refused prorate my bill at all, charged me a reconnect fee, & instructed me that if I discontinue my service I will be charged for the remaining months of service. I am VERY disappointed with my service with this company and would NOT recommend them to anyone else.

After being bounced from one AT&T Department to another, and having spoke with over three different AT&T agents for a duration of over two hours, my wireless phone reception problems did not get solved; additionally, when I asked for the agent's name and employee identification number, I was given fictitious I.D. numbers so that it was impossible to follow up with anyone when I called AT&T back to see if they were able to resolve my phone connection problems. This company lacks consumer service and care.

Well first of all, I want to say thank you to everyone here. I ordered AT&T U-Verse 2 days ago and came online to read some reviews about them and was shocked! That being said, I pulled out the install contract and called to cancel tomorrow morning's installation appointment. The contract reads that I have until midnight on the third business day to cancel. It was 8:20 pm when I called them. When I chose the option to cancel my service, the automated recording said that it needed to transfer my call to someone. Of course, they probably wanted to try and talk me out of it! But this is the funny part... when I was transferred, a recording came on and said that they were closed!!! LOL! They closed at 8:00 pm!

Where do I begin??? This all started in Oct. 2014. I moved to my new residence and had ATT DSL installed. (Uverse is unavailable) ATT is the only provider in my area. (I live in the middle of nowhere). Everything was fine from Oct. 2014 - March 2015. All of a sudden my signal starting cutting in and out and eventually would stop working for hours to days. Yes, DAYS. I contacted ATT customer care. They scheduled a technician to come out. NEVER SHOWED UP. Had to reschedule and still no one ever came. This went on until May. Still no one would come. Every 2 weeks they would call and reschedule. I finally called at the end of May almost June and said "I'm DONE. Please disconnect." Well, they ended up escalating the issue and seeing that I had line issues. So, they GUARANTEED me Someone to come out. Well, I kid you not, No one showed! Come late July, I said that was it!!

Called the 1st time over 2 years ago to get internet service. Was told then they would have to check and they said to sing up on their web site, which I did. I called last year and was told we don't have service in your area and they couldn't tell me anything else other than I would get a call from a tech, never did. Called a few months ago and was told they do have service and a tech would call back and never received any call at all from a tech nor anyone from AT&T. I just got off the phone after being hung up by a customer service rep and then called back and was transferred 4 times at least as they didn't know where to transfer me to and still gave me the run around and gave really no help at all. It looks as if they really don't want any more customers even though there are some customers in our neighborhood and I see their truck going to other neighbors. They really have such bad customer service.

I have had AT&T U-verse for the past 4 years. Up until a few months ago, I never really had an issue. But in the past 6 months, the customer service has gone completely downhill. They have no regard for their existing customers. They offer everything and the world to new customers coming in, but basically throw their hands in the air and offer nothing to their loyal, existing customers. I was on the phone with them for over an hour last Wednesday, 11/11/15, trying to figure out if they had any discounts or promotions since the one I was currently under was ending in just 2 days. They kept telling me it didn't end until February of next year.

After moving across town, I vowed to kick Time Warner to the curb for good. I refuse to pay for cable tv or any tv now but rely on internet. I used the U-VERSE promotion and after going over the set up costs and bill with several employees (before signing up), what do you think happened? The first bill was $200 higher than we discussed. How can this be? They refused to change it despite citing documented calls with operators. What could I do?

My problems with U-Verse started about 18 months ago. Internet would come and go, short periods with no coverage and periods of download speeds of 1Mp to 6p. I pay for 18. Tech came out and fixed that issue with a new router. Starting last July I began having some of those same problems and finally I had all I could stand. Reached tech support and they sent someone to my house. He changed some router settings, stayed around about 30 minutes to see if it was okay and it was. Unfortunately he wasn't gone 15 minutes and it started doing the same thing. I have had two persons send my emails about this problem but I never hear back from them. I would be more concerned about it but I placed my order with Charter and will be gone in two weeks. I would still like to have the internet service that I currently pay for but that will never happen. AT&T is great until something goes wrong.

When AT&T solicited me to 'update' my internet with them via fiber-optics new to our neighborhood, I bit and signed up, purchasing a compatible modem. This summer, I had connection issues and, after a short 'test', they said they would have to replace my modem. They sent the same type modem and I returned theirs. Later, I find they replaced my purchased modem with a leased modem, increasing my rate $7.00 per month. When I called to complain that I was not informed of that, they credited back $7.00 and, because I'm such a loyal sucker customer they gave me a "free internet speed" upgrade. That, as it turns out, was a promotion that is free for six months, then it's a $5.00 per month increase.

I signed up for Uverse after talking to an AT&T telemarketer. I was led to believe, maybe I'm just stupid, that my total telephone bill would drop by almost half per month. That got my attention. Well, it did drop substantially. But then, I now receive a monthly bill for the Uverse service. I am netting about $5 per month savings vs the $50 (about) promised. This is my fault, my stupidity, to believe the telemarketer. I have not lost anything and see all this as a little amusing; that is, me getting scammed. The service tech showed on time and did a great job. The service is good so I guess I have gained. This is a no-complaint, complaint.

So far I waited all day Fri... was to be 12-4. I called at 4. O.O... They pushed to Saturday expected 8-12 am... On Saturday about 9 I received an AT&T message with expected time of 4-8 pm then I waited Saturday... all day without another word. Is now 10 Pm Saturday and have no idea when or if I will get this repair. I am feeling very bitter about being treated this way. Absolutely no consideration for my time or the fact that I was stuck at home waiting. I will dump AT&T at the very first opportunity.

I have never been through such crap in my life. I would rather not have a TV if I had to have Uverse. The service went out 2 or 15 times a day. I had 7 service calls all different guys and it could not be fixed. It went out 10 times in one day. I damn near had a stroke from being so MAD. We're not through yet. I returned the equipment (that 's a stretch calling it equipment). They billed me for it and I went back to my other company and they sent me a bill for my freaking Uverse.

Last year I renewed my contract with AT&T for TV and computer. This was handled by phone. It took 4-5 months to get my monthly bill resolved. I was repeatedly told things that were untrue by their employees. Finally my bill was resolved. On 11/9/15, I called for my renewal on upcoming year. I spoke with Miguel who told me he could decrease my bill by $10 per month with same plan because of a promotion. I warned him that I wanted to be certain this was correct because of all the issues of last renewal. He assured me it was.

I will make this short. I can't even type this review without receiving considerable amounts of lag. I pay for 6mbs down, but I get 0.52mbs down instead. Thats all I think I need to say.

In first, let me start with me talking to one of the reps on the phone in getting the address for returning the receivers. The Rep for At&t gave me the address for turning in the receivers. I have sent the receivers off, and now they put a $300 bill on my account. Which is now they suspended my account, and will not turn my service on until they received the receivers. I have gone to the website and us the IM for chat with a rep. One time they passed me around to 7 different reps, and still didn't fix my problem. I have been calling At&t for about a year in a half for service problems in the past. I have been through 4 routers, and 4 techs in checking internet services.

From the beginning 2014 I ordered Wi-Fi for my new business (55.00 a month) and yes I had a choice to go with charter communications but chose AT&T U Verse. Why? Because I have five accounts with them and my customers use AT&T too. From 2014 my bills went to one of my clients in another location. Also, they were receiving my bills in their name so I changed it I thought but it took months to get that right and they had my mailing address wrong again and I did not have service at my location due to tech had a hard time understanding what his job was after being employed for seven months. Don't give me wrong, I understand totally.

I've had the service for 1 year. I've called World Wide Customer Service at 800-288-2020. Never have I talked to someone that I can completely understand. I've had 9 technicians here in the last year. My service, Phone, Internet and TV go out about once a week. Customer service calls take about 5 to 10 minutes to talk to a foreign customer service rep that's wants to talk to you about their other AT&T services and not as worried about your problems. Anyway 9 techs and still having issues. Now they want to send a 10th tech. Take my advice. Don't get any of the AT&T Uverse products.

We have had AT&T U-Verse for a few years mainly due to the fact that there are no other providers in our neighborhood. Our signal has always been patchy. Sometimes we lose connectivity for days at a time. When we talk to AT&T all they do is send a technician the next day to replace our modem. That usually lasts for about a week. Then repeat. I've lived in several countries around the world and I have never experienced internet connectivity problems worse than when I am in Los Angeles!

Service does not and never has met specs. Consistent Quality of Service Issues. Hardware Problems. Complaints about service not responded to in timely or sufficient manner. Changes to Billing without notice. Limits not disclosed during contract. Disconnection without notice.

I was with Cox for 9 years and decided to switch to AT&T due to the savings on my cable bill. I was given a one year discounted rate with all movie channels high speed internet and Whole Home DVR that totaled out to about $157 a month. I called 3 days before that discount wish to expire and have done nothing but fight since September 28th 2015 until today's date 11 11:15 with no solution. Even though all the notes are in the file I have fought tooth and nail and now after being promised several times that I would be given the same discounted rate my bills still shows that I'm delinquent and I have no movie channels. Nobody that I've spoken to can give me any answers and I'm almost back up to the amount that I was paying when I was with Cox. I do not recommend AT&T. They outsource their customer care and their supervisors do not respond to you. Completely unacceptable.

I was led to believe that the internet speed I purchase from their sales rep would be fast enough to streamline movies through Netflix and service like that but they kept on having to reboot or rebuffer and I kept on having to re-watch the movie over and over again. I contacted service support and they immediately tried to sell me a cell phone service and then told me that I will have to pay more money. But the night prior to this phone call, I had talked to a service tech who told me it would cost $5 more.

I've been a Uverse customer for nearly 5 years. The install took 4 different visits before getting it right, but was pleased with the service. I'm now experiencing equipment issues, outside and inside but AT&T will not update any of it. I now have had service out again, on Monday and it's been over 48 hours with no service tech showing up. The service tech was suppose to come between 12-4 on Tuesday, but here it is Wednesday at 3 pm and still no service tech has shown up. Multiple calls to support, but they really do not care at all about what you're feeling or the pain it's caused.

When I signed up to U-Verse I purchased the modem so I did not have to lease. Few year in, they started charging me to lease the modem. I called and they could not take the charge off. So they reimburse me every year and give me promotion. 3 or 4 years of doing it every year gets a bit annoying but getting some promotion so ok. This time I get to promotion and the lady told me it was not a lease fee but a "insurance" fee. I told her that "Why am I being charged for insurance on my own equipment when I did not ask for it and you cannot take it off?" She told me that it is like car insurance. Everyone need to have it and if the modem broke they would just replace it. I asked "What is the difference between lease then??" I had enough and cancelled the service.

Great TV/internet service but TERRIBLE customer service. We moved to Katy and they don't service our new area. Service discontinued on 9-29 and still no refund check. Told today I won't get a refund until January... What??? I had to have a payment to them every 30 days for service but they can hold my refund for over 3 months. They don't care about the inconvenience..."This is their policy". Stinks... Beware of customer service.

During our initial installation process of U-verse internet on 25 August 2015, we mentioned to the technician that we originally requested U-verse TV but were informed during sign-up at the Snellville, GA store that this was unavailable leaving us with only 1 choice; DIRECTV. The AT&T technician stated that this was not the case and that we had more than enough bandwidth to deliver both U-verse internet as well as U-verse TV. As such, we should have been given the choice of U-verse TV and not just DIRECTV as our only option at sign-up. Now being informed of this we immediately tried to make the switch from DIRECTV to U-verse TV as we originally asked for, however we were informed that we would be forced to pay a DIRECTV termination charge of $460.00 in order to make the switch to U-verse TV.

Why in the world do I have to reset my received four stupid times a day. We call you about it and you never attempt to send someone over, neither do you suggest any other solution than "just restart it". This u-verse thing is a disappointment.

Within the last four weeks, that's 31 days, I have had a receiver and modem replaced and once again my "signal has been lost." When I called to report the issue I was informed that a technician could once again visit me between the hours of 4-8 p.m. So, after having no service more than having service this month and after wasting four hours of my evening waiting, no technician arrived. Not even a phone call. Of course, the office is now closed. Customer service at its finest. I am incredibly perplexed that AT&T thinks this is acceptable.

My husband and I just bought our first home together. We got all the carpets cleaned by Stanley steamer who did an amazing job by the way along with the tile in the bathrooms, main reason was we have a baby who just started crawling. We then had AT&T install our two TVs. Steven was our install representative who came to our home. He started with the tv in the master and then came downstairs to install our living room TV. He went outside a couple times and I made the mistake of assuming he had new booties on. Well I was wrong because after he left I noticed dark marks throughout where my carpet had just been cleaned all the way upstairs. It continues with the horrible experience, I was downstairs in the living room with the baby and had a couple boxes I hadn't gotten around to putting away from the love yet.

Worse company ever. I pay for 28 mbps and barely every reach that speed. At night it is impossible to get over 10 mpbs. Oh, I can't forget about how the internet drops for about 3 minutes about 5 times a day. And when watching TV it uses 6 mbps!! Why does the TV need internet?! TV also shuts down when the internet goes down. Would not put this POS on my worse enemy.

I have been waiting for years to get AT&T U-verse in my area and I even signed up to be notified when U-verse was available for my home. I finally got the email saying U-verse was in my area. I went online and found a special going on, so I signed up to get U-verse. However it didn't go as smooth as I had hoped. The first appointment, the technician comes out and after surveying my house and it's location said we were too far (6000 feet) to get U-verse. Later that day, I get a phone call saying that a technician would be out to attempt to "bond" the line so we can get U-verse. On the second appointment in the morning, the technician came out and had no idea of the background. When informed, he did a good job getting the outside connections hooked up and ensured that he had a stable signal.

I have had AT&T for over a year. The companies tries to get you there with specials. I had to make numerous calls to billing to get the stated price. First of all, every third month, when your 12 months is up it's in small print, on the second or third page of your bill then your bill doubles. You try to get a better price, but can't because you're not a new customer. They want to charge a mint for the same equipment you used all year. This company's service and billing is the worst out of the three cable companies I have dealt with, WOW and TWC. All three companies give a price break for new sign ups, but NOT A THING for RETENTION. They make you jump cable companies for the year offer...

We've had AT&T U-verse internet for 6 days and it has been the worst service we have ever had. Our internet is not discoverable 75% of the time and when it is, it doesn't pick up our WiFi. The small window of time it does work, it's very slow and goes in and out constantly and we have the highest megabytes they offer. Trying to cancel the horrible service.

We signed up in store to transport our U-verse service. Wound up with a $600 bill. We have spent 7 hours trying to resolve this issue. People we speak to at AT&T say they have taken care of it but cost never goes away. We found out we were also assigned a second land line along with our wireless number. We ask to speak with a manager and were told we will be called back but never get called. We have searched for an ombudsman at your company but are referenced back to customer service. No one has the power to resolve issues. It would be nice to get the issue.

Well, we are a cheapo married couple and decided to go with AT&T internet as it seems to be the only provider around here. Bottom line is it sucks. I just love constantly seeing the little blinking light going off on the router, meaning the internet is sucking. Our internet package speed is at least supposed to be able to stream, and to be honest it can barely do that. We've had the customer service vans out to the house a few times. They're big on placing orange cones around the vans. DANGER! VAN ALERT! They poke and prod at the little gray box on the side of the house and then walk around in the basement, examining the wires. "Not a problem with the cables/box/router," they say. Must be an issue with the signal coming in "from the station."

This all started with an AT&T representative knocked on the door and said he can give better deal for better price of what we have currently. He told us a bunch of lies and made me sign the papers. I signed the papers without reading them every line. MY first mistake and shame on the representative for lying. He said we will be getting triple play with internet, TV and phone. But when the technician arrived on the day, he only installed TV and internet.

I called to add a channel (Showtime) and within 24 hours my internet, tv and phone were all down. Had to wait three days to get a technician to my house. He was there for three hours and confirmed that the person who added my service screwed up. But that was after I was on the phone for a total of four hours with technicians and supervisors trying to reboot and retest everything. Everything was finally up and running and I could now get my new channel Neil today. Down again.

I previously had broadband and never had any problems. I called to move my service and they had this great Uverse service at my new address. I hesitatingly agreed since they wouldn't offer me any info on broadband. It took forever for AT&T to come out and install the service. It has been a month now and my internet still doesn't work. I've had to take off work multiple times to meet a technician and they haven't gotten it fixed yet. After today I plan to move my internet somewhere else along with four cell phone lines. This "great" new service has caused undue stress since I have been unable to work on my school work.

Both Internet and cable went out. Spent nearly an hour on the phone with customer service. Technician was scheduled for a service call but never came out nor did anyone let me know that they wouldn't make it. Also, billing errors have been an issue.

If someone is trying to buy the AT&T Uverse, my huge suggestion is not to. I am on AT&T 18 mbps max + and it's never ever 18 Mbps. They always blame it on phones and other devices. They never take the blame. I have called so many times to fix the issue that I know by heart what they are going to say. So disappointing. Canceling this Friday going for some other internet provider. I will never ever deal with AT&T in my life.

I have Uverse (U300 + high speed internet) for about 4 years. Everything was ok and it was decent and not the best for sure. Until 4 month ago my internet stopped working and I called like thousands of times. Some agent don't show up and others have no idea what they are doing. My internet have not been working correctly and still so slow and keep disconnecting. I pay 135 dollars a month for a horrific service and I just got a bill saying that "Your promotion expired and now you have to pay 169 a month plus taxes and fees which total will be around 180".

Yes, I too am recently having a problem of fluctuating speeds. I recently discontinued my phone service. The only service I have with AT&T is the DSL. I think I began getting poor service when I disconnected the phone. Calls to customer-no-service result in something always being MY problem. Filter is bad, modem is old, cords need changed. What a racket. I'm tempted to get phone service back just so I can have some decent Internet service. I live in a rural area without many options, otherwise I would disconnect the DSL also. They need to be held accountable for charging for speeds that aren't reached on a routine basis. I wish I knew who to contact in order to get results.

Our internet ALWAYS drop, or doesn't work, or we have to constantly restart everything. We call but YOU make it out to be our problem, no yalls damn equipment sucks, and y'all have been out here I don't know how many times to fix it but it NEVER GETS FIXED. We are always calling about the same thing. I'm sick and tired of this bs, and when we call you talk to us like we are stupid, or just hang up on us when we ask to speak to a manager. Some customer service you have huh. We called you guys twice in a 2 week time span for the same damn issue. Your guy came out on Thursday to fix our internet, and then we called you like two days later and all your customer service said to us was that we would have to wait a week before someone could get to us. I will NEVER recommend your service to anyone ever. I shouldn't have to use my data instead of my wifi when I'm home, but since our internet sucks now that we switched to you guys, that's what I have to do. I can't wait for the contract to be up.

We moved into an apartment in July. The complex requires that we use AT&T Uverse. We had it installed on 7/10. Since that time, we have had technicians out 3 times. I have been told that we don't have to pay for service calls within the first 90 days of service. Why in the world would I have to pay for something that is not my problem. The TV and internet keeps freezing up and going out. It happens all the time! It is the WORST service I have ever had. Ever. I do not recommend!!

I had service installed for TV, Internet, and phone over 40 days ago. Since day one, it has been bad service. The internet drops all day. The phone is sometimes garbled and drops the call. The TV programming freezes, stood working or does not allow you to watch on demand, recordings or movies. I have made over 30 calls and had over 12 techs to my house. It is still down today. I have never had a manager contact or come to the house. They don't have a way for the customer to escalate an issue. They blame each other for doing something wrong in the prior tech. No one has answers or even cares. The worst in customer's service. If you have an issue you get the feign concern and apathy. But, there is no action, no results, and no follow-up. AT&T has done one thing very well. They can the best fake customer service in the world. They don't answer to anyone. They truly have disdain for their customers.

I'm appalled that AT&T is able to profit from its business with such poor service. A rather nice sales representative came to our door and gave us a great deal for Uverse, promising that, even with HBO and Starz, our monthly price, cheaper than our current subscription to Brighthouse without any movie channels, was locked in for life. So we scheduled the date to have it installed in our home. We received a few confirmation calls and emails throughout the week, in which AT&T verified the date and time, as well as our address. They also informed us that the technician would call us 30 minutes before he would arrive. My wife took a half day off of work in order to be home for the technician, but he never showed up. No call or anything. My wife called AT&T, and the representative told us that the technician left a comment on the paperwork that there was no house located at the address given. This is a downright lie.

First why is it I ask for service in the USA, I pay with US bills, I live in the US, but I have to talk to someone who is in ASIA? Then when I tell them to transfer me to the USA so I can speak to an AMERICAN they go around the issue and tell me they are the only ones who can help me in this matter. AT&T only has customers because they are a MONOPOLY!!!! Consumers should have the right to choose another company to deal with and perhaps if AT&T had some true competition they would stop sending work overseas and keep it local so we would be have better customer service. Second, AT&T customer service (OVERSEAS) are ignorant (to say the least). They go around a circle and never help.

I switched from U-Verse over to Charter and I love the charter service. When I switched over I thought my troubles with U-Verse were over but I was wrong. I admit some of it my fault. I got used to things happening automatically. Here's what happened: We had U-Verse for about 2 months before I had to call and have someone come and replace the modem/router. And this happened again the next month. I decided to just cancel the service. I had the home phone service and U-Verse through the same line. I switched to Charter and ported my number. Last time I did this, the company automatically cancelled my service.

Service tech comes and says no problem outside and inside tech is on his way! 2 1/2 hrs later no tech. Call AT&T and tell me one will not be coming and need to reschedule! 2 days of waiting on them sounds too much like Comcast. I have talked to at least 12 people with some from Asia and I hang up on them but no one knows anything. Goodbye AT&T! Don't use them. They suck!

I have now had four horrible experiences with AT&T. They make unscheduled visits, make inappropriate phone calls, show up for upgrades I didn't order, CSR's can never answer questions over the phone, they never wear identification, etc. etc. etc.

Over 2 years ago, AT&T U-verse came to our neighborhood, door to door. 2 women said that after 2 years, we could renew our contract with new customer prices. Well, that was so BOGUS. I wish I knew better than for Comcast are rip offs too. They try to sell you the biggest package when I don't watch sports channels nor half the other channels. AT&T and Comcast both are rip offs and liars!!! Stay away from them. Get a Roku. Stay away from AT&T and Comcast!

I received equipment for AT&T WiFi and decided not to use it. I then tried to return equipment to the AT&T store but they told me it had to be called in and returned Via shipment label. I made copies of shipping label and tracked return to make sure they received item. Unfortunately they had received but sent my info to a collection agency Benjamin Franklin. I then explained to that company that the item was returned. They instructed me to go to their website and explain why I don't owe for the item and the account was closed.

I'm tired of them padding my bill, charging my bill for internet I didn't ask for 70 dollars. Don't give me a package I don't want ! Use to love them. Now trying to find another cable company.

I set an appointment to have AT&T Uverse transferred to a new apartment. The tech could not hook it up. AT&T offered options but I chose to cancel because neighbors said they had waited weeks with no resolution. Seven weeks later I get a letter from a collection agency saying that I have an overdue AT&T bill. Come to find out, I was charged a fee to restore service (when in fact I was trying to transfer) and they sent the bill to the old address. Now I am promised a credit but have yet to see it, and the collection agency is bugging the heck out of me. Oh, and my credit score has been affected!

Bill constantly increased, they did not honor contract. Paid for 24 mbps "turbo" and actual speed would get down to 1-2 mbps regularly.

First let's start with all of the crazy endless prompts which takes at least 20 minutes to speak with someone. Then once you speak to someone who transfers you to another party and you have to explain everything ALL OVER AGAIN! And AGAIN!!! I was paying $40 dollars a month for an entire year for 25 megs which THE SPEED TEST meter read and peaked between 9 & 11 megs. So a U-verse supervisor bumped me up to 40 megs (while the technician was here at my house) because the speed test meter now read only 17 megs after a 150 yard trench to the main box was dug up on the property line and new lines in my attack were put in.

The TV I have sucks. The signal goes every minute. When you call to talk to customer service no one helps you. I don't recommend this product or even company to anyone! They suck.

I ordered Uverse internet and phone services through a Directv representative, but then I decided I didn't want the services. I called the ATT number and was on hold for 10 minutes before a representative answered. He said he can help me cancel the order. He kept putting me on hold but finally found the order. Then after I thought he was cancelling the order, he started getting rude, even hostile. He said "Why you want to cancel Uverse and keep DirecTV? (My order was for internet and phone services, not TV)." I told him I have been with Directv for years and I want to keep it. He kept pressing me and I had to firmly tell him I want to cancel the order. He said he would have to transfer my call to get it finalized so I said okay. He put me on hold. I was on hold for 45 minutes and no one ever answered. I hung up.

Customer service is awful! I cancelled my internet service but when the representative cancelled, she didn't cancel my autopsy so the month after, it charged me for services!!! Spoke with 5 different people with 4 different answers and explanations. Fraudulent charges done to my account with no ability for them to rectify it. I will be calling my bank and disputing the charges and telling everyone I know to NEVER use AT&T EVER!!

My bill with AT&T used to be 80.00 average 90.00. Now it has jumped to almost 200.00. I don't even have any premium channels like HBO, Cinemax, Showtime... They are ridiculous. I never received the gift card after calling several times and being told it was on its way... Then when I called back the promotion was already over with.

We've had AT&T dsl for over 10 years until last month (Sept) changed to U-verse. We'd had some problems with intermittent service for quite a while but it was workable if frustrating. Just this past weekend, though our internet service just stopped. We've had repair techs to the house twice but they say they can't do anything because we're just too far from the copper line AT&T uses. We haven't moved. This is very sudden. I'm wondering if AT&T is intentionally "cutting off" some customers for reasons like economy for them, etc. Has anyone else had this happen recently? I'd really like to know. Thank you.

Contract since March. Internet has NEVER worked properly worth paying. All in one computer can never access wifi. Modem set up downstairs also computer upstairs never work. WiFi slow as hell on cell, iPad, laptop. Phone uploading 7 photo overnight and still trying this morning. Visitors, grand kids need to even try to get on. Only reason I switched tv service was promised better internet. WARNING! Do not believe anything they say about service. Just not good and will not be resolved. Called many times on phone 90+ minutes, no solution.

I cannot believe AT&T has a terrible customer service. Every time that I have contact them, no one seems to have a clue of what is going on. No help.