AT&T Internet Reviews

On April 6, 2016 we were sold the new U-verse service from AT&T because the new fiber optic cable had been laid in our area and AT&T DSL was being discontinued. We had to wait one week before the installation in our home was to be done. After the installation the service was not working and after two weeks more, still isn't working. I have made about 10 calls with appointments schedule on April 14 & 15 with no one calling and no one showing up. With further calling over several days, I was finally told the probably has been outside our home, which I understand to mean, the fiber optic cable that was laid.

I have been an AT&T customer for about ten years, and I have been very disappointed in the customer service, especially over the past few years. The company takes advantage of its customers. The bill is incorrect every few months with pop up fees, and the company does not take responsibility; instead, it blames the customer. Recently, as in tonight, I was online paying my bill when I noticed a $7 for HD premium Tier. Now, $7 is not a lot of money; however, when it has been added to your bill over the past few months and if I haven't noticed for many months to come, it adds up. The U450 plan clearly states that HD Premium Tier is included, which is the plan I have. When I tried to explain this to customer service, he did not understand.

I have been an AT&T customer for well over 10 years. I had my home telephone and DSL internet with them. I thought it would be a good idea to upgrade to Uverse. They came out last Saturday and due to them not being able to get into the neighbor's house to access the telephone box they were not able to do the Uverse installation. I contacted them twice to make sure my home telephone and DSL would not be disconnected. Yesterday, I woke up and I had not home telephone and no internet service.

After having Uverse services in my home for 20+ months and having approx 18 techs to my home waiting 80 hrs (4 hr window to arrive) and countless hours to try to repair services I was told Im at the "end of the loop" and I would never have good/consistent services. Now after paying approx $260 monthly Im pretty irritated and contacted AT&T executive offices to get no real resolution. After all my tv lost signal EVERYDAY and at the very least 3xs a day no wifi phone or tv. They did occasionally give a 50 to 100 credit that they made me feel like I was getting over on them!!!

Just unbelievable!! I have called everyday for some issue for 22 days! Our bill is still not right and finally got the service of the phone disconnected. Everyone at the call centers either hang up on me or just pass the buck. I have never had so much problems with any bill and service in my life. If you think Comcast was the worse just try AT&T and you will be amazed to a whole another level!!

Ever since I moved to a rural area (6 yrs ago) I have had nothing but problems with AT&T. They are the only ISP in the area so I have no choice. The fastest DSL speed I can get is about 2.85 mbps (they refuse to upgrade the equipment because it isn't "cost effective" for my area). I have constantly emailed the CEO and complained about this but of course nothing is ever done. They continually jerk me around with my bill, ever since they partnered up with DirecTV (the biggest crooks around). I have also had to have a landline because my cell signal is so poor here.

Dan arrived at 9am. At 1 pm he left. I had internet access but no phone lines. He never checked the phone lines and both were without dial tone. It was Saturday and no one at AT&T could find him. Finally they sent someone and he got a dial tone for calling out but now it was impossible to receive calls. They then told me U-verse could not be properly installed but I could not get phone service until Monday because the billing office would not open until then. I received nothing but no phone service!

I used to recommend AT&T to everyone. I've had U-verse and Max Plus internet service for a few years. I even renewed my contract a couple times. These last couple of months have been a disaster. Customer Service Reps have promised me one thing but did another. I called to cancel my service and was told I could keep my U300 and Max Plus internet that I had last year (same plan/contract) and pay about $20 more. I agreed, but she did not put in place what she promised, she actually put me down to U200 with Max Plus and charged me more.

When I canceled everything, I was informed that my bundle (cable, internet, landline) didn't have enough bandwidth to accommodate a phone even though that was what they sold me. During more than three years that I had Uverse, I was not able to make a single call from my landline and the service technicians didn't know how to fix it. I finally had enough and demanded a refund for services not rendered (after waiting in line for 30 minutes to speak to an operator), they refused, so I cancelled everything and returned their equipment. I don't recall never waiting at least twenty minutes to speak to the live operator and they always demanded the account number even though they could just look it up. This meant that if I didn't have the account number with me because I wasn't at home, I'd have to call them all over again and be put on hold for another thirty minutes.

I called to order Uverse internet. Got told if I signed up for some promo for the internet & home phone I would get it for $52 a month and I would also receive a $200 visa card within 2 weeks, so I said, "Ok, fine sign me up..." They shipped me my modem without informing me their modems require phone jacks, so I called them again after receiving the modem & asked for them to have a tech come out & install a phone jack. I was told they scheduled this and that for the inconvenience I wouldn't be charged the $99 installation fee. Waited the week for a tech to never show up. Called back and they never even scheduled anyone to come out!!! Again they scheduled a tech & promised to waive the installation fee since nothing was noted on my account from the first time. Waited another week and no tech showed up or even called!

I see a class action lawsuit in their future. Customer service is useless. Will not issued credits for their sleazy ways of charging you for services you never requested. I'm thinking about obtaining a lawyer. Anyone else have these issues? I don't know how they continue to get away with it!

More than a month ago, I called AT&T Uverse customer service due an error 771 and 775 were popping on TV screen and couldn't get to watch TV. I was told to troubleshoot or they will send a technician which I need to to pay for. Why do I have to pay for it if I did not cause the problem myself? The representative is very rude by the tone of her voice and I don't think this customer service representative have knowledge of retaining customers. Since I told them I'll see what I can do and will call them due I don't want to pay for technician if I did not cause the problem myself. After that call, I did not hear any follow up call or message if they want to retain a customer. I was not able to use the premium channels (TFC/GMA) for more than a month.

I missed one payment, and instead of calling me about a missed payment, the way they do about getting me to sign up for new things, they disconnect my service. They call me and say if I pay the past due fees and the new plan fee for this one month, they will give me back a plan close to the plan I had for the last year. So I paid the $300 excessive dollars for a plan that was only $90 a month in to begin with. After paying the $100+ extra, then they tell me that they don't have a plan but only $20 different. WTF, you had me to pay all this extra money for nothing. Telling me no payment would be due until May 15, 2016, but now it's due sooner. After 20 years with AT&T, I closed my account. They are huge liars and I don't want to deal with them anymore. Beware of AT&T.

I talked to a lady named Camilla (excuse me if that's not the spelling). Very rude. I was very upset that I was told one thing on my bill and had another. She was not interested in explaining or listening to a recording for February that was about my bill. Now I commend her on calling me when there was a disconnection. All in all this lady is rude and the billing department needs a change. I also wish I had read this reviews before setting up AT&T services (tv and internet). I will for sure spread the word out on your rudeness and not willing to assist customers. I have all the recordings and what I plan to do is try to get a chance on tv (which I know I will coz I have family that says the news) and expose them.

Worst experience ever!!! As I write this I am in tears over my bill. No one ever returns calls. 5 phone calls over the last week, each at least an hour long, and my problem is still not resolved. I was told my bill would be lower than Verizon - LIES!! All they do is try to sign you up for more of their overpriced **!!! I will tell anyone who will listen to stay far away from these liars and thieves!!!

An AT&T rep knocked on my door one day about 2 years ago and explained to me what U-verse had to offer. The price after some complicated number crunching was to be $101 per month after taxes and fees for internet and one of their middle-sized TV packages. After making a deal, the bill was much higher the very first month. Each month the bill was around $157. Each month it took literally hours on the phone to get the price I was promised. After a year I was surprised though because my bill jumped to $197 and they were no longer willing to do our monthly two-hour argument by phone and fix it. I was told that price was only good for a year.

I had AT&T Uverse services in 2013-2014. After my services was disconnected I took the equipment to the nearest AT&T store but they told me they couldn’t accept the equipment and I should call the 1800 number. When I called the number they wanted me to pay the bill not one time did they say where to return the equipment. Before I knew it they had turned my information to the credit bureau. On Feb 8, 2016 I called the same 1800 number and talked with a gentleman about my previous Uverse account. He apologized for the inconvenience and emailed me a smart label and told me where I should return the equipment. Keep in mind the gentleman pulled up my account and saw how long I had the equipment but still emailed me the smart label with no problem.

I have been rather limited to ISP choices until Google came to town with their fiber. I have had periods where the AT&T service gave me hope they could be consistent and then times when they could not seem to keep it working. I had about a 2-year old modem which worked relatively well and then one day it started having intermittent problems. Eventually it became more and more unreliable until finally I was forced to call for help. I called the main number and I was led by an automated attendant in circles which was very frustrating because it wasted my valuable time. I eventually learned there was a specific number to call which got me a person with a foreign accent, but at least he was responsive to my problems and arranged for a technician to visit.

I was promised Uverse internet service with speeds capable of streaming my Hulu and Amazon Prime. I have experienced the worst customer service I have ever encountered with any type of service in my life. In the less than 8 months that I have been stuck with AT&T, I have had over 7 technician visits, 3 modems, 5 online chat sessions (which lasted for more than an hour each), and so many technician phone calls that I have lost count. My AT&T services at 3.2 mbps are costing the same here, as the services that AT&T provides in other areas with 18 mbps. Upon doing research, I find that 3.2 mbps is not enough speed for streaming. Therefore, I was lied to by the sales representative from the very beginning.

I am always amazed when a telecom company finds new ways to lower the customer service bar, but yet again they have done it. I had DSL for a few years, after AT&T instituted a 150GB data cap, I found myself exceeding the limit. I do not have cable and I use NetFlix, YouTube, etc... I understand AT&T probably does not want me as a customer on DSL and that is fine.

When I moved and found out AT&T was the only provider in my subdivision I cringed. I had used them yrs ago and they were nothing but problems. Seems like some things never change. My internet is so slow I could probably hand deliver some emails faster than waiting for my service to work. It just shuts down randomly and very occasionally. It really is unusable and I had the fact I am paying for it. AT&T is the worst.

First, hire people in customer service that can speak English! I spent over an hour talking to someone with mush in their mouth and sounded like an Indian accent. The whole time trying to understand the gentlemen, someone was screaming in his background. Your service reps. apparently knew nothing about the workings of Uverse and was just reading off a printed sheet. Don't you people understand that nowadays, all the AT&T electronic equipment is scattered throughout a house in separate rooms and floors and attic? It is almost impossible to run all over the house to locate equipment! I'm no dummy, I checked all the obvious problems before I called, then had to do it again several times more for the rep. Please be aware that if I have to go through this ordeal again, I will cancel ALL my AT&T accounts!

Hello there. If I could assign a -20 grade to AT&T I would do it. I ordered a transfer of the same services that I had to a new address. The technician came within five days and installed the new modem and on that they he told me that my U-verse, voice phone line will be activated in two days. Then I received a delayed email stating that the technician (that already had installed the internet) will be in my apartment on the 1st of April. The email was dated April 3. I waited the two days for the activation to be completed. I called the AT&T activation department only to hear that there was an error and that they needed to activate the phone but that a technician was needed.

Needed information on why I was no longer getting certain stations and no one could help. I was transferred around and around. Finally someone said, "Oh yeah, that's not working and might be fixed in 15 to 30 days." I asked, "Why am I paying for something I don't have?" and he offered a 5.00 discount. I told him to keep his 5.00. On the phone for 32 minutes for absolutely nothing!! ZERO HELP!!! You also need people who speak English.

I have had 25 repairmen and conversed with countless technicians on the phone to no avail. We constantly need have the TV shows freeze and when we test our internet speed it's usually less than half of the 18 Mbps that we pay for. What a disaster.

I cancelled my Uverse and had to talk with 5 different people over 2 months to get a final bill. They kept billing me and telling me that I had a late charge. When I called, one service person told me they received the equipment back and the next call I was told they never received it. I spoke with a person with a very distinctive voice who told me he would get a manager to relieve my tension and when the person came back in 15 minutes, the same person stated he was the manager. This company does everything to get you to pay a final bill that they have inflated. All told, I had to make 5 different calls and spend over an hour on each call and got no results, until they saw I was no dummy. Something needs to be done with companies that use such unethical procedures.

The technician that came to our home was on-time, polite and professional. He even left his cell phone number in case we had any issues, we could call him and he said he would assist us. U-Verse uses this new wireless system but every morning I have to reset the entire system by unplugging everything, plugging it all back in in order then reconnect all the wireless receivers. Even after all that, the picture freezes about every 5-10 minutes, so I have to change the channel then change it back to continue watching. Calling customer service is a joke, all you get are recordings transferring from one recording to another. Do you know how I told you that the technician left his number for us? Well, he won't answer or return any calls. Once I figure out how to contact these people, I will cancel the service and go back to the cable companies.

After ordering U-verse online and choosing self-installation, my order was changed to 'professional' installation. Even though I have the confirmation email showing self-installation. I do not need or want them to install it. Aside from the $99 that they charge for 'professional' installation, their installation window is 12 hours, which is absurd and means I would have to lose a day's pay. It is pretty clear that AT&T doesn't really care about service or customer satisfaction. I do not recommend anyone using them. I cancelled my order and will go elsewhere.

I've experienced poor customer service and tech support from AT&T for many years. I cancelled a U-Verse account years ago, as a result. Here I am several years later, attempting to retrieve an old email account (@att.net) and I'm reminded why I cancelled in the first place. After spending several hours using the "password helper" on their website, which is chock full of issues and did not work (the only email account I've ever had with these kind of issues), I finally tried live chat.

Let me first start out by saying that I have had DirecTV before AT&T bought them out and have had very little to complain about. However since the buyout I have had nothing but problems with anything you can think of. I spend countless hours trying to fix issues with people who I cannot understand and do nothing but try to confuse you and make you forget why you are calling in the first place. Constant trying to get random charges taken off our bill and they continue to try get us to pay huge charges for them to fix the issue which is their faulty equipment in the first place. I HATE this company. Love DirecTV but will be cancelling both contracts asap due to AT&T's ** business approach. Sucks DirecTV is associated with these snakes.

Having had this service, I have experienced frequent outages with modem/wi-fi connection to both Internet and Landline phone. Reboot of the modem will only cure the problem about half the time. Calling for a Technician can result in a wait for more than 30 minutes. I should note that while I was told my Internet speed would be 18Gb, it is only between 12 and 14, with no reduction in price.

Had a service order for a replacement box. Receive the box and it doesn't work. Called them for the 4th time. Was on hold for 30 minutes to only be transferred again to hold for another 30 minutes to speak with someone. This is the worst service ever. It hasn't been 30 days since I contacted the BBB. There is no way this equipment should be sent out defective!!! This is the second 30 min hold.

I just moved into an apt. complex and my manager told me not to get AT&T. I SHOULD HAVE LISTENED TO HER!! I spent over 1.5 hours today on the phone with AT&T since when it comes to the sales, AT&T tells you everything you want to hear and doesn't tell you what you don't want to hear!! Now, when it comes to the actual service, then it's all downhill and they couldn't care less about the customer!! We have been a customer for over 20 years and we still get poor service! This is the worst!!!

I have had AT&T for years with poor service at my house but since I commute to work and school I tend to spend a lot of time away from home. I was able to setup a GoPhone plan on my Nexus 5 which boasts 2 GB of 4G LTE and unlimited 3G data with unlimited talk and text for $40 a month. Seeing as this plan was unbeatable at the time, I stuck with AT&T. I recently found the AT&T MicroCell which is supposed to extend service coverage through an existing broadband connection. I'm thinking YES this will finally wrap up my problems, but it did the exact opposite... After contacting customer service about this product, I mentioned that my brother and I both use the GoPhone service and would appreciate AT&T fixing our service issue with one of these MicroCell units. They mentioned that it would solve our problems however we would need to purchase one from an AT&T store! Great, I'll get right on it...

I paid nearly $50 for 3mbps. I have recently made the switch to Xfinity where I get over double the speed for nearly the same price. When I was with AT&T, my service was intermittent at best and when I did have a connection, it was not able to stream video services. This was extremely inconvenient as I was not paying for any television service and relied on my internet connection for any programming. I would not recommend AT&T Uverse internet for anyone, especially in the Atlanta area.

Initial installation seemed to go okay. Great tech. Excellent customer service. The issues started soon after. I work from home so I paid to get the best internet speed available. I have had nothing but literally headaches, many many hours on phone, chats unsatisfactory resolution. First Service call tech said line was not done correct repaired? Same issues. Another call in, "I am having issues." Tech rep and I are literally on the phone two hours. No resolution. "I will need to send tech." Tech arrives. Attitude had to replace boxes. Okay great. Working... put a load on wifi, ethernet, cable and phone isn't working properly and I received a gift in mail a SERVICE FEE.

It's now been more than 72 hours from reporting an outage; waiting on hold with customer service 3 different times for more than 1 1/2 hours each time; talking [unsuccessfully, by the way] with the retention department; and we still do not have internet or TV. We've gotten the runaround and now 3 techs that don't have a clue! Trust me, I WILL be looking for another provider.

They are very expensive for crappy internet service. I get 3 mbps for $49. Time Warner offers 100 mbps for $44, FiOS the same. When I found out what everyone else was charging, I knew I was being ripped off. With 3 mbps, you can barely stream a YouTube clip. I am in the process of canceling right now. I hope they give me no problem there.

My husband and I are switching to AT&T from another service provider and we have had terrible luck. We set an appt. for a Tuesday and I received a confirmation that they would be there. The 3-hour window came and went and when my husband called they said the rep "showed up and no one was there." My husband was home with the door open all afternoon and no one showed. We agreed to reschedule to a Saturday. We set up the time and no one showed! I called and they said the tech was in an accident. So we set up a time for them to arrive before 8 pm the same day. No one showed again!

This has been the worst experience I've ever had with a company. I paid them over two weeks ago on 3/24 2016 $100 deposit. They approved us and set up an installation date twice and changed it at the last minute to 4 1 2016 between the hours of 1 and 3 p.m. I've been at home waiting. Left work early to be here for them. No phone call. No email. Spent 54 minutes on hold to be told that my account was cancelled on 3-29 without explanation nor has my money been refunded. Worst company ever. Stay the hell away from them.

I won't recommend AT&T to anyone because of my live ** experience. One of the worst service I never had with the customer care and service they provide. My humble request not to go for this network. I have reportedly giving complaints regarding the internet speed but no one responded yet and the customer care agent they will put you on call for more than 1 hr and at last they will say that one of their supervisor will get back and that ** supervisor will call whenever he gets time and again you need give them same explanation for again one hour. Definitely people will get frustrated with these people. If they don't have bandwidth or proper services why are they giving taking new connections/requests and using the customers? These people they will take the bill payments one month in advance and they won't provide proper service. Really ** internet service. My humble request to everyone, don't go for AT&T.

I recently ordered service with AT&T. They were supposed to be at home at 9. They showed at 12. The technician was so rude, lack of information, rushing to leave and at the end he left me with many questions. I called to make a complaint and I feel that they didn't do much. Now I have trouble shooting and the office are close, I need to use the Internet to finish a school project. This is my second night with the services. I honestly want to disconnect my service with AT&T.

We moved our business on Jan 8, 2016. We were told we could have internet where we moved to. But when we contacted AT&T we were told that this area is capped. So we canceled Uverse then we got a bill for $93.00. I called and canceled again. Then they put my wife email on hold til she paid $93.00 that we did not owe but they would not release her email, so she paid it. Now we get another bill for $96.00 for Uverse that we have not used for 3 months. This is criminal. I think they should reimburse us for the $93.00 and this needs to be sent to the FCC.

On February 26th 2016, a technician name Jacob ** came by my house to troubleshoot my house internet and suggested that he will swap out my cable modem which I previously paid for to fix my problem. My March bill came and I was hit with a $7/monthly fee for the equipment which was not mention by technician nor I signed any invoice.

If there is a class action lawsuit I will be more than happy to join. AT&T gives false advertisement all the time. I pay $79 a month for internet that's "suppose" to be fast but instead I get worst speed than a dial-up. I barely get connection especially when I'm in my room my wifi is non-existent. It's like a daily routine that I call their sorry excuse of customer service and still they cannot fix their problem... Don't even get me started with their customer service who speaks an unknown language and with no comprehension whatsoever. I am so sorry that I ever became their client. I will forever regret this! If you value your time and money listen to every single review here because you will regret it for the rest of your life! Worst company in the universe! WORST COMPANY IN THE UNIVERSE! What they do should be illegal for taking people's money and not delivering at least decent service.

Someone needs to stop this company to cheat the consumers. Still on their website offering $350.00 incentives. After 2.5 months and 3, 4 phone calls I was told that the incentive has expired and all I can get is a $150 credit or pay early termination fee and close account. Typical con artist and bait-and-switch tactics. They are aware of this practice but since it is money in their pocket they are still running this scam. Please start a class action lawsuit and stop this scam. What this company is doing is absolutely unethical and against every good business guideline. I have nearly 9 months left, I will walk away as soon as I reach the last day.

When I had called to inquire on new service promotions I was told I would get $200 in rebates for my bundled new service. $100 for new service and $100 for installation fee rebate. When my rebate card came in it was for only $100. When I called to speak with customer service they said I will only receive the $100. The original sales person lied to me over the phone. Poor business practice in my book!

I was moving to a new place and needed to switch internet. ATT is the only service offered in my building. We previously had Time Warner. We were offered a bundle through ATT for a price that would be lower than what we were previously paying and we would be getting all three services, internet, cable and unlimited wireless.

I spent over 12 hours on the phone and spoke with over 15 'representatives' - customer service, sales, supervisors, and tech support. Each one told me entirely different information regarding services, billing, and rewards. Worst customer service I've ever dealt with.

March 1, 2016, received AT&T Uverse. Vast problems getting service to work. Service personnel who did the hook up and problem resolving were tremendous in their efforts to get the system to work properly. First bill came in and way off the mark to what was promoted. Am waiting for second month's bill to see what transpires. Am collecting as much info as possible, i.e. phone calls recorded, item list of problems and billing problems. Will hope to class action others having same problems of bait and switch to a poor service. Have had to call numerous times to resolve tech problems.

To: AT&T. Why are you stealing our $350.00? We Contracted with AT&T to KEEP both of our old phone numbers as we moved to U-Verse. YOU blew it, you did not keep both numbers. Then you act as if they are doing US a favor by waiving the fee to reinstate our old phone numbers --- AS ORIGINALLY CONTRACTED! Now you claim that you do not have to pay us the $350.00 Reward for switching to U-Verse - AS ORIGINALLY AGREED! Reason: The change in phone numbers, (from bad numbers to our old numbers), constitutes a "Stoppage in Service" disqualifying us from for the reward.

We were UVERSE customers for years, but decided to change the service because of a price increase. AT&T offered us a much better price if we changed to DirecTV service. We agreed to change, but when they came out to our house the serviceman determined that there was no suitable location for the satellite dish. We canceled service with AT&T and went with another provider. We received a bill for $192.60. I was expecting a credit for prepaid service from AT&T and followed up with the service department. I was told that the charge was for "terminating our DirecTV contract early". (I believe they are the ones in default on the "contract" since they were unable to provide the service). I first spoke with a customer service representative named "Galit" and then with a supervisor named "Ms. **" who assured me that the charges would be reversed- this was in February 2016.

Called... Been on hold for TWENTY FIVE minutes after talking to someone who I could hardly understand. I got transferred twice because the person I was speaking with did not handle the issue I called about which was that our Wi-Fi was ridiculously slow. This is the worst customer service I've ever had and as soon as I am able to switch that will definitely be happening. Don't waste your time on AT&T. You might as well pay to have someone shove a stick in your eye.

I have never had such bad customer service until I switch to AT&T. The service reps on the phone do not have a clue as to what they are doing. They tell you one thing and when you get your bill it's not what you were told. They do the bait and switch to all customers. I work at Home Depot and I have coworkers complaining about the lack of customer service. It's like they don't care about the customers. I cancel my service with DirecTV and switch to them. That was the worst thing I did. Never has problems with Direct. Scared to go back to them since they are with AT&T. I will get a antenna so don't have to worry about my bill price getting higher every month. That's makes no sense at all. The bill should be the same every month.

I'm very dissatisfied with Uverse/Internet with AT&T. The reps give you one price that's locked for a year or so they said, but when you receive the bill it's 20-30 more before the year is up. When you call to ask why the bill is different price each month the reps have attitude because they can't explain the reason. Rep told me because the taxes changes every time. It always sound like a call center because you hear other Rep talking to customers in the background. How unprofessional. I've had AT&T phone for a long time with no problem, but Uverse/Internet is Awful with price changing. AT&T should take a day or two out of their schedule and RE-train ALL REPS because they are clueless!

I signed up for a package deal between AT&T internet and Directv Cable service but I wish I had never heard of them. Once I signed up and the service began AT&T came back and said that they could not offer the service at the price quoted and Directv washed their hands of everything. After a year I had a crazy rate increase from AT&T so they truly finished screwing me. This week AT&T came to the house since the service wasn't working. They came twice and finally decided to change the modem. Now I get my bill and there is an equipment fee charge on there. When I asked them why the old one wasn't charged and the new one is, they explained that it was a new policy. On top of that they will not allow me to use my own equipment. What crooks. Now I find out that they basically do what they want since they have a monopoly on so many states. Utterly ridiculous.

My experience with this has been nothing but frustrating. I signed up for Uverse with AT&T. It stopped multiple times but I dealt with it through restarting and calling 1-2 times per month to have it checked. 6 weeks ago when I canceled my service due to moving to an area that does not have AT&T. I had paid for the next month (automatic withdrawn from my account). I was told I would receive a refund check for the additional amount paid.

Very bad experience. Signed up, got a great deal but then they call you for a free upgrade. My bill was doubled of what they had offered me. Customer service is very frustrating because all they do is transfer and transfer you. I ended up disconnecting service.

I had nothing but nightmares with AT&T Uverse. They have offered some rewards and a promotional offer for one year for internet and TV and so I took a chance. I had to get on the phone several times to get my rewards amount. They were giving all sort of excuses and finally I got it. There was a time my service was out for a day due to disconnection at the box in my neighborhood by their technician. I had to be on the phone and wait for their technician to come and fix it. I was not compensated for it.

After four years of having the same modem, AT&T began charging a $7.00 equipment fee on my bill. At first, they said the charges were related to a visit from a technician on 2/17/16 that never occurred. They claimed I got a new modem on the date of the non-existent visit. Two hours on the phone with 4 different representatives, and not one of them could verify a visit from the technician... no confirmation number, no ticket number, no returned modem, no nothing. So I attempted to resolve the issue via online chat. This time, the charges allegedly stemmed from a promotion that ended at the beginning of the year. In order to avoid these fees, I was told, I would have to return the modem that I had for the last 4 years. The representative told me I could go to a UPS store or my local AT&T store to return the modem. I packaged it up and took it over to the AT&T store which was closest to me.

We came home Tuesday 3/15/16 to find we had no T.V. or internet service. When I called to ask the problem I was told we had discontinued the service due to our moving. Now we were definitely not moving anywhere and had never phoned to tell them this. I was on the phone with a customer service rep for approximately 45 minutes the first time, was told he would call me back and I waited the rest of the evening for that to happen, which did not happen!

I switched from DISH to AT&T Uverse and I do love the extra features, channels and service. However, the AT&T Uverse app for mobile devices is terrible. The app I had with DISH allowed me to watch anything on my DVR or live TV or anything on my subscriptions (HBO, Showtime). The AT&T Uverse app does not. It is horrible. I have about 50 stations I can watch live TV on and they are stations I generally never watch anyway and I cannot access 99% of the shows on my DVR from my iPhone, iPad or laptop. It is a terrible app and I hate it. Be forewarned if you travel a lot or just like using your mobile devices.

U-Verse and its Unified Billing Department claims that I signed up for U-Verse on September 5, 2015 at 7AM. I never had signed up for U-Verse, nor received any billing directly from U-Verse. I found out that I was signed up with U-Verse when all of my wireless lines were disconnected. Just like all of you commented, I had spent myriad number of hours getting switched back and forth from representatives. Agent # ** could not solve anything, transferred to his supervisor, which later was transferred to an equipment division. To make the long story short, U-Verse can only cancel the service once the wireless billing balance becomes $0.00. That is not a major issue, but I requested to investigate how I was signed up for U-Verse in the first place, but they had no way of finding it out during the call.

In 2014 I "blindly" signed up with AT&T as my internet provider. The previous homeowner had service with them, so I chose to continue service with AT&T as at the time, I felt they offered a good deal. If I knew then what I know now, my wallet would be a bit thicker, I would have all the strands of hair back that I pulled out while dealing with their customer service, and I would be more of a sane person today. There is not a single operator that speaks the slightest bit of understandable English language, each person gives a different story, my bill has never been the same amount month to month, random unauthorized additions appear on my account at times. Basically, I despise AT&T, inside out, up and down and all around!! I have pulled my last wad of hair out over you!

I used to think that Time Warner Cable was the worst you could get, so I ditched them and went with AT&T U-verse. Well AT&T has turned into what Time Warner once was. Started out Jan 2015 when my discounts with U-verse were going to expire and I called to find out what new ones were available - come to find out none were so I started thinking about cutting the cord. Regardless the agent transferred me to someone that could look at my account and maybe let me keep service at what I was already paying for. So after talking to her, I was able to upgrade from 18mbps to 24mbps (mind you when I had 18mbps I was easily getting 22mbps) and keep my cable all for what I was already paying for another year. Well throughout the year I never had close to 24mbps, more like 10-15mbps at best.

Our household has paid for Uverse cable for yrs; several months ago, via a telephone conversation, a Uverse rep convinced my elderly father to stay with Uverse service, while the rep also told him that Uverse would give our household free premium cable movie channels through February 2016. There was no discussion about any expectation that we would need to do anything to cause the free premium movie channel service to stop, and there was no verbal or written agreement to anything other than our expectation that it is Uverse's sole responsibility to stop providing the free service at the end of their promo period. We in no way approved receipt of premium channels past the free period, and we in no way agreed to any payment for premium channels, ever!

AT&T Uverse internet - television - A company as large as AT&T shouldn't have to resort to fraud and extortion to make its billions as well as abusing senior citizens with lies using the USPS to promote fraud and steal from the elderly. I received a solicitation in the mail from AT&T Uverse what I thought was an ok deal so I signed up for AT&T Uverse service - was told I would receive 200 television channels and free HBO for 3 months plus internet service all for 70 some dollars a month with a year's commitment (found out later the same service was offered online for 40.00 dollars a month) - got it installed with direct wire through the phone line - started having problems almost immediately watching tv one night - it just turned off - was off for many hrs.

In December 2015, I contacted AT&T requesting U-Verse internet service. I was told that U-verse was available to me and a time/date was arranged to have the service installed. I took off from work to be there for the install. On the date of the installation a technician came to my home and informed me that U-Verse was actually not available in my location. He left with no additional explanation. In late February, my next door neighbor who lives 25 yards from me had U-Verse installed in her home. She was surprised that I was unable to get it. By coincidence, or perhaps not, an AT&T representative called me a few days later to inform me that U-Verse was now available to me. I agreed to have it installed and again an appointment was set for March 14, 2016 from 9-10 AM. I stayed home from work to meet the technician.

Overjoyed when I was able to kick Comcast to the curb and sign with AT&T. What a bad move. At least with Comcast I had not expectations. AT&T TV shuts off after 3 hours, internet so slow that I could walk away and come back, & 8 customer service calls with 7 visits from reps (2 reps came back after the fact on their own time). After 2 months of calls and being dissatisfied, I finally went back to Comcast. AT&T tried to make me feel they were rewarding me by letting me out of a contract.

I've had U-verse landline and Internet for several years. My landline was deactivated 3 weeks ago for an unknown reason that even U-verse can't explain. I've spent 13 hours on the phone between customer service and tech support and still no service. I have spoken to 9 different representatives and get a different explanation from each one. I've been disconnected from our conversation and they have never called me back on the contact number I've given them. I would never recommend their service as it's the worst ever. AT&T has my account so screwed up no one there can figure it out so they just hang up when I call.

We switched to AT&T U-verse (it's only been one month!). The quality of the cable is horrendous and prices are outrageous! The customer service is poor! They are thieves! We were told our bill would be $80 a month (steep to begin with). We were charged for an entire month of service from February 2nd to the 5th (plus activation fees), amounting to $170!!! How is this possible?? "There's nothing we can do about it", they say. Of course, I thought our first bill would be March 2nd, considering that was our date of activation, I knew it would be slightly expensive because of activation, whatever... I went to check, only to find a hefty bill of $300!!! How on earth can they rob someone like that? $300 for one month of horrific service??? Do not under any circumstances use their service!!!

I have been a customer of AT&T for many years and I have had numerous issues with their pricing and unscrupulous ways. They will always try to sneak price increases almost every few months. When you call and threaten to drop their services, they always send you to customer retention who inevitably will offer discounts, some with contact commitments to bring your bill back to where it was all along. This last incident was a clear bait and switch. I contacted AT&T to find out why my plan which had been just corrected a few months ago had again started to climb. When I told them I wanted to leave, they switched me to customer retention. After about 90 minutes of discussing options, I was convinced that a switch to U-verse, but with the DirecTV will be a much better option and that it would save me about $40 per month.

On 12/16/15 I called (to add internet to my TV package). I was told my promotional cable cost of $68 plus taxes was going to expire on 3/20/16 but that if I called before it expired, I could renew it or get a better deal. On 3/9/16 I called & was told the "best" price they could offer was $98 plus taxes. They told me point blank that the retention department is the ONLY department that can lock in prices. Don't listen to the sales people. They don't have the authority to guarantee prices. BEWARE. BTW my phone call took 1 hour and 6 minutes & I was transferred 4 times.

I took AT&T TV and internet together. After 2 months as I did not like their advertisement full of TV services, I canceled it. It costed me 150 dollar which they never told me when I was taking connection. As I called customer care they cannot even show a document or link where it has been mentioned.

Since December 2015 my husband and I continue to try to use the internet. It doesn't matter if you're using a LAN line directly connected from the router to the computer or wireless. We continue to lose service even in the middle of surfing simple web pages. We have called four times in the past couple months. It still has the problem. A couple weeks ago they provided a new router. It seems to be worse.

We bought a house, and since we were so happy with the services we chose to transfer our AT&T U-verse cable. The original transfer was supposed to take place on Saturday, but while we were at work they showed up on Friday. After three hours on the phone they promised someone would come out Sunday. On Saturday two gentlemen from this company came out to make sure all the cables were set up so that Sunday he could be in and out with the installation. They specifically said "They don't usually work on Sundays but because of the misunderstanding, they scheduled it anyways." No one showed up!!! We sat at home ALL day waiting, and no one came. I missed two tests because this company is so unorganized and I was without internet unexpectedly.

I ordered service in mid Jan. 2016. I specifically ordered 2 phone lines, U200 because of certain channels and the internet. I was quoted 199.09 including taxes, etc. They came to install and their instructions were one phone line and the cheapest channel set Family Uverse. So the customer service was contacted and they offered the U300 at the same price because of a promotion. My numbers weren't released from other company I left so I was given two temp phone numbers. I was told they were waiving the installation charge, but there was no mention of an activation fee. At first I was told I'd get a 250.00 visa card for switching to them, then when done it dropped to 125.00. It is March and have not gotten either.

When I signed up for AT&T Uverse I was given false information on two subjects. First my bill came $20 more per month then told on phone. I still have not been able to solve this issue 3 months later. Second I was told if I move or need to travel I can put a Block on my account where I will not make any monthly payments up to 6 months, then the contract would continue as normal. I am now stuck with a bill $20 more per month plus a monthly payment when I put a hold on the account. I asked to talk to a supervisor about this and then keep giving me the runaround. I do not know what to do. Does anyone know a way to take care of this issue? I can't believe the customer service I have received. Can anyone help?

I have been with AT&T for over 18 years, and I have had a few ups and downs but they always took care of me. Also, I believe in being loyal if you are being treated right. Over the last two years I have had problems with my DSL. We have more phones, tablets, and computers in the house and everything has become so slow it's impossible to use multiple devices. So I continue to upgrade Mbps as much as possible but this doesn't help. They send a new modem/router and this doesn't work.

They changed history 2 channel programs (channel 257) which contained a lot of good history educational programs and changed it to viceland programs which contain foul language, hiphop, smoking weeds and just really foul shows. Just really unhappy with them taking my programs off and putting on trash.

AT&T is lying saying that you can still get Uverse TV if you are new customer. Don't believe it. My next door neighbor has it but they informed me that it is not available to me. Since they bought DirecTV that is all they are going to be offering. I HATE SATELLITE. I am going elsewhere.

I just wanted to say ATT Uverse the worst. You can't log into your account online and watch shows, it constantly kicks you out or even worst won't let you watch anything because it says you're either not logged in or you don't have the correct package. First, I have a login but does not let me anyway. Second, I have the highest package they have! Service is terrible. When Verizon gets to my area I am so over Uverse.

Internet service went down over weekend and had 2 technicians advise me the following day that it had been fixed. On Monday service down again and 3rd technician tells me there was no way it was fixed as it was a line problem that a line technician would need to fix. A line technician was not available until the following day. I called customer service to complain as I work from home and must have the internet. I felt that it was only fair that since I had been told it was fixed, and obviously because of their incompetence, I should receive a credit for lost wages. I requested a $500 credit and was told that the customer service rep was filing a claim for that amount due to lost wages. (I pay AT&T $500 per month in home phone, mobile phone, internet and satellite service).

AT&T is a HORRIBLE company! Signed up for a FREE trial of Uverse and cancelled after two weeks because Dish network kept blowing out every time we tried to download a movie due to the sub-par internet speeds that AT&T assured us would work just fine! (To make matters worse, every tech from Dish AND AT&T, that's right from AT&T, who came out to look at our equipment said this was an ongoing problem that the company was aware of, and that we'd be better off switching to another carrier!!!) AT&T even charged us for the two weeks that we had Uverse because their definition of FREE TRIAL is about as loose as their definition of HIGH-SPEED internet and CUSTOMER SERVICE. I can't say enough negative things about this bunch of criminals other than stay away at all costs! You'd be better off with two plastic cups and piece of string for all of your cellular needs!

The AT&T wireless mobility division has been great, customer service, billing, and services. The Uverse division is the worst company!!! At best extremely poor customer care, their billing, NO WORDS TO DESCRIBE THE FRUSTRATION AND DISAPPOINTMENT ~ OVERCHARGING!! NO EXPLANATION to bill charges etc. etc. and it goes on. Their actual internet services and tv services were the best. I canceled Uverse and have been struggling to get a refund check back that they owe me plus I've had a horrible time to get them to cancel me from their billing system and release me to AT&T wireless mobility billing system. I have wireless phone service with AT&T too. I give AT&T Uverse a minus 5 star rating! They don't deserve even the one star. I will never recommend Uverse to anyone unless I really hate them!!

AT&T U-Verse increase the monthly bill without any notice in the middle of the contract year which has signed for. After talking with them they would just that a fee increase on service. Very unprofessional attitude while talking on phone about the matter. The manager just put me hold for 30 min and then disconnected without resolving or talking about it. Very disappointed that I cannot break for signing up with them.

I've had an AT&T landline & U-verse TV internet for 8 years. Every couple of years they suggest I switch over to U-verse phone service. It all sounds great; they'll switch me over & I'll save $15 a month. Problem is, & I always forget this & they never mention it, but the "switching" will require me doing things with equipment on my end. They send me something the size of a car battery I'm supposed to do something with - I'm never sure what. Also, they tell me, unlike my current phone landline, a 3rd party battery backup system is required to make call 911 in an emergency. None of this is mentioned in sales pitch. There's no stinking switch, just the nightmare of trying to hook something up for the first time and jeopardize everything that I have working now just the way I like finally. I'll end up trashing the battery-type thing as they provide no way of returning it which I hate to do as it's so wasteful.

The online chat for customer support is usually helpful, and the response times are quick. I like having that option when I have an issue to address. Our U-Verse goes out all the time. Sometimes for 5 minutes, sometimes for 2 days. It's so frustrating to pay for something that doesn't work. We aren't getting credits when this happens, and it's impossible to get a timeframe of when to expect it to come back on.

Every time we have a problem we end up having to be without landline and internet for at least 3 days before they even get a technician out. Internet is slow and we can not get the U-Verse in our area. It works 97% of the time and bundles my landline and internet into one for a fairly decent price. Stayed operational through the storms and ice. AT&T needs to make things better for smaller towns and rural areas.

They consistently offer no help, advice, options. The quality was pretty good, but low marks because they always, always raise their rates an exorbitant amount. It wasn't too bad until they raised the rates by $60 a month! It was generally reliable. It worked pretty consistently, but we switched back to time warner because of the ridiculous rate increase. This is something we just have to get used to doing every damned year until we figure out how to use internet tv and movies.

It seems all these cable companies do this. They give some rebate then jack your price up. When changed from 450 to 350 or 300 the rep did not bother to set up my HD service. I had no HD channels. I had to reorder 450. First off they admitted they did not give me the bandwidth I had been paying for $52 monthly. In fact it was 50%. They locked me in but never offered a rebate or payback or credit. Seems all these companies are doing the same thing. They wham you with up charges after a period of time.

Have tried over the years to get our bill to a manageable rate, but just have not been able to, after many calls to the office. We are now going to disconnect from cable entirely very soon. The quality of services was just mediocre. If I could go into negative numbers, I would. Our bill has crept up from our first bill around $100, to almost $220/mo now, years later but with no more channels, or subscriptions. When asked I get no real answers, and when pushed to the limit, all I am offered is "we can lower your bill by $40/mo if you sign a 1 year contract." This is bad, very bad. We rarely had a problem with reliability, but several times we did and called, and took quite a while to get back to normal. Thank you AT&T for being so bad that we want to disconnect from cable completely. Well done.

They don't care if they help or not. If you are able to talk with anyone (or on hold for hours sometimes). Poor quality. There are only 2 providers in area and Comcast is even worse. They provide the service. Prices increase every year. If there were another provider that have competitive pricing and support, they would easily win over customers. Most of the time it is online. Sometimes system restarts itself.

I had to have service at least once a week the first few weeks. It was at least the 6th call before they figured out that my system had been shorted out and I was not getting the signal that I should. In the meantime I had to reboot often. I had service people not show up for service. I would say that right now AT&T does not know how to operate a cable service. I would change but it is just not possible for me to go through the adjustment period again. The phone and Internet are fine. The tv service is subpar. The service is poor but I pay $60 per month less than I did with my previous company. I have had to have many service calls and I often have to reboot losing programming in the meantime. I dislike having to enter 4 digits to get a HD channel. Sometimes I cannot do it before the system switches to a 3 digit non HD option.

It works consistently and because of many customer complaints and competitions, the price has reduced. Excellent but I NEVER recommend anything to anyone unless they ask. If I hear something recommended to me, it is like an advertisement, and I totally despise every one of them. Never failed since I started it a year ago. I dropped the cell phone service because AT&T would not accept the phone I wanted. I refused to use anything made by slaves in China.

It is slow to answer and always starts with same thing no matter the issue. Our internet is nowhere near where it should be. Our cable drops out quite a bit and all they have done is whih. They care way too much for my service. I pay over 100 for their 200 series with dvr. It is crazy. Not all over my area. Needs to realize customers won't keep paying high prices. They need to stop jacking up their prices yearly.

We pay max amount for data streaming, yet data is very slow to residents. Certain functions to search via cable box extremely slow to respond. Good selection, but way overpriced considering all of the infomercial channels we have to go through to get to those that we are paying for. Recently have had to re-boot cable box a couple of times a week, which ends up resetting programs we're trying to record. Would like to see more recording space and ability to set up multiple recording files for various family members. Would also like to see automatic upgrade to new/improved cable boxes when they are made available instead of them only being a replacement if the current box fails.

None of them can answer questions, they tell you lots of different things. They transfer you to at least 3 different departments & then they are always hanging up. Internet was always going out. They took channels away. The service was just bad. You never knew what kind of hidden fees you were going to find. Billing was never accurate. Service was very unreliable. I would recommend saving yourself time & headaches & go for a different carrier.

I have been a Directv customer for about 10 years. Ever since AT&T bought them they have gone downhill faster than a car with no brakes. The customer service has extensive wait times of over 15 minutes each time I have called in. I pay my bill religiously on time and in full monthly. I got tired of paying for Directv and called to cancel in my bedroom. They stopped the service that day in November 2015. When I called, the person in customer service turned on paperless billing, which I would never do! I had not seen a bill or even an email and I wondered why, especially after I got an automated call saying I was past due. I call in, pay what was due and then they turned back on the paper bill. If they cannot discount my service I will keep getting the paper.

I am writing on AT&T service. Every time I call them for help for anything I always get rude customer service. I have had phone service and internet service for years and I always had problem. Just switch over from Dish to Direct. What a mistake that was. They double my bill and I did not know so my service is disconnected. I advise anyone think twice before getting this service. Internet is garbage, customer service is garbage and rude. Manager David ** is rude and no help. No No to AT&T.

Goes out all the time (2-3 times a week). Have to restart which takes about 10 minutes. I have called service numerous times for them to "walk" me through getting service back up. I would be better off with Time Warner (bold statement). This is totally unreliable service. I can't wait for my contract to be up.

I have AT&T U-verse Broadband in my home and I have DISH TV for my TV service. Ever since AT&T acquired DirecTV there has been a problem with AT&T and my DISH Service. I had an AT&T service rep come out for a service call. They had to switch out my modem. They gave me new codes to reconnect all my computers, TV, and devices to my home network and the new modem. Problem is there is a "+" sign in the code and DISH TV does not offer a "+" sign in their TV Programming keys.

I have been a loyal AT&T customer for over 12 years and the way they treat their customers is just horrible. I move to NC Charlotte and decided to go with AT&T since my wireless service is with them for about 12. I have to call AT&T every week since that moment. A manager advice to cancel that account, create a new account since my work order (Gigapower) is not delivered to me. A tech came in a week later and complete my service. But since then I was charge a $482.64 for equipment that I'm still using for my new account. Every time I call to resolve this issue, no one seems to help. Their customers horribly. I would never recommend AT&T to anyone and as soon as my contract is up I will go elsewhere. After being a loyal customer for so many years and they don't care.

AT&T is the WORST. I had no idea though. My idiot parents were paying 45.00 a month for my internet. They told me I had to pay the bill. I said sure. They decided to call and cancel service rather than just let me give my credit card. I called AT&T to stop the cancellation the day before. I was on the phone for FOUR HOURS, dealing with their inept bad customer service reps. I was promised no cancellation. It was all a lie.

I work at home for a company in Arkansas. I currently have AT&T for my home internet which works fine, but for some reason my business line keeps dropping and disconnecting. AT&T keeps sending these amateur installers/service line guys to my house who think they know it all but can't fix my problem. They are programmed to say "everything is good". I even had one say "it's a service line issue" and he didn't even come in my house, he set on my porch. They keep sending people who can't fix my problem and won't fix it. I'm about to lose my job but AT&T can care less because it's not their job. Worst company ever!!

I purchase it with great hopes, whenever my brother played Xbox and was online my regular tv slowed down or when there was usage on the internet at home my tv slowed down. So I moved to T-Mobile. I bought the service from 4gantennashop.com that I was referred to by a friend and it's been great. I can watch my regular tv without being disturbed and be on the internet with fast speeds! I highly recommended you switch your internet providers to T-Mobile.

This is the most company I have ever dealt with. After your promotion period they hike your rate up to $170 just for cable and internet. I tried to head this off by downgrading beforehand. They would not. I also used their so called app to downgrade and it will not do it. The only way you can downgrade your package is to call and sit on the phone for a hour. Very bad customer service in my opinion... Will never use them again... You shouldn't either...

Their sales department promised an internet service that would be fast enough to work with our DirecTV (Satellite TV Service) to allow streaming of on-demand movies and shows without any buffering. They promised a free install. After 17 days of service with them we cancelled because it did not provide what was promised. From that point forward they attempted to bill us for an amount of 132.91. They would not explain what the charge was for. For the next 6 months I called them a total of seventeen times in an attempt to figure out why we owed them money. I was finally told that part of the money was installation charges, and that some of it was for equipment not returned, which it all was returned. Furthermore, on more than THREE occasions, we were told that that the account had been closed and that we no longer owed any money.

I am complaining about collection harassment we received for U-verse service we no longer have. We had U-verse service until May 7, 2015. This included TV, phone and Internet. We were not satisfied with U-verse right from the start. Their salesman told us when we signed up that there was a special promotion which included premium TV channels for something like 6 months, all for the price of the basic service during that time. However, when the first bill arrived, it was for the full price. When I called to question this, I was told that we had signed up for U-verse a week TOO EARLY!!! The promotion did not start till the following week. I couldn't believe it! Either the salesman lied to us or he didn't know, in which case I'd say he wasn't qualified to do the job. We certainly would have waited another week to sign up if we had been told.

BEWARE. AT&T promises a gift card for changing service and does not actually deliver. I changed to U-verse with the promise of a $400 Visa card and was told by the person selling me the service I would have to wait 90 days to receive my gift card. I ordered service on August 14, 2015 and since I did not receive the card after 90 days, I called customer service in November 30 and was given the runaround and another number to call. I attempted to call in 3 different times (apparently they are a Monday through Friday 9-5 shop) without success. I phoned again in January, again given the runaround. I finally got though a different number than I was originally given and was told it was too late for AT&T to do anything about it. So, I have their service and no follow through with their commitment for a $400 gift card for changing over to their service.

My AT&T U-verse service goes out at least 10 times a day. I have had AT&T out to check my connection, it still is almost unusable. I strongly advise that you pick any other alternative that you have to AT&T.

AT&T sucks! I miss a payment by two days and they send a disconnection notice. Been with them since they were Ma Bell, 30+ years. Hate to even check one star!

I was very happy with everything about my U-verse account until I received my bill from AT&T. It had jumped from 190.46 to 249.58 without any added changes to my bill. I was told that my discounts had expired, and I will be paying that amount from then on. I don't have any fancy movie channels or extra channels so why am I paying. So dadgum much unhappy.

My problems started back in October or November 2015... I get a letter stating that service needed to be upgraded to the new U-verse by a certain date or my service would be terminated. SO I called, made an appointment, and within a few days we had this new faster service. Fast forward 2-3 weeks, the phone and internet go out. If I didn't have a cell phone I'd be stuck... I called AT&T they tell me to reboot the modem that works. 2 weeks later it happens again... I repeat this process for about 2 months. Finally I call AT&T in January. They send another tech out. He tells me that the first tech did everything wrong. He spends about 2-3 hours rewiring everything.

You want to talk about one of the most unproficient company? You are correct. AT&T. If you want to contract new service they are ready to assist you, but if you have any problems with the service or want to cancel, they will make you wait and send you around to make you desist from cancel or complain. Worst company I know, unfortunately is the only internet provider in my area. I used to have Comcast and it is by far a much better company. Seriously stay away from AT&T. I created an account while waiting for a customer representative.

Had to call and make arrangements for the bill. I lost my job and needed to make arrangements. When I called they told me that I am now out of contract and that my bill will now go from 200 to 280 a month. I told them I would have to cancel service. They connected me to customer service. Customer service told me that they could not even talk to me about changes or new promo until my bill is paid. I am now paying 67 for 24 mbps for internet and this is very slow. You can't talk with them when you owe money only when you are current. You can't change anything to make your bill better until you are current.

I was going to switch from Uverse because my bill went way up. I was promise free receivers and free HDTV if I stayed. I received my bill guess what, it is all still on there and all they can say is, "We see that we said that but we have no promotions for that so we can't do anything about it." They make me pay my bill so why are they not held accountable? Be careful with AT&T you may be on the screwing end of things! I am now one ticked off customer so I hope word of mouth lets everyone know.

Tried to call and see about bundling my home phone, uVerse and adding on uVerse TV. After 4 calls to customer service and them asking me about a security question and pin that myself nor my husband ever set up we couldn't make changes. Come to find out it's because I was calling on my cell phone and not the primary phone number. If someone had just said that from the start I would have called back from home later. Also, there's no way to set the 4 digit pin online. They suggested that I visit an AT&T store in person with my ID. Are they serious? Also, the security questions set on the account online apparently are totally different than the ones they use when you call. An internet company where you can't reset your security details either over the phone or online. They deserve to go out of business. Unacceptable.

I have only had U-verse for a few months. I have had huge problems with them from the start. My TV would freeze and not tape my shows, or when it did tape I would get maybe 7 or 8 minutes worth. I would call and explain and I have been hung up on and talked to with much disrespect. They have sent a few different workers to my home to fix it. It wouldn't even be an hour later and my TV would freeze again. They give you a number to call with the tech's name & number and a promise that they will come back out themselves to fix it. THEY DON'T CALL BACK AT ALL!!! But my bills keep coming but my service just don't work. I have heard many bad things about U-verse. I only wish I knew ahead of time. Customer support is awful, and I get past to one person to another. I am done with this company!!! I am sitting here with my TV off as I write this review because it just went out again.

I bought existing business with the phone number. I called AT&T and they insisted on opening a new account and scheduled appointment for tech to come here. The tech came and changed my number! I called AT&T over 10 times, everybody said that earlier person in AT&T U-verse did not tell me the correct thing! Now since morning the phone is totally dead - no dial tone even with so called temp number and I am calling again and again to AT&T as my business is suffering but nobody is solving this problem. The technician was here twice but tells me that they did not assign dial plan to my number and they will contact me in 48 hours to inform me as to when my phone will function again!

I have been so very infuriated with AT&T Uverse since I moved to my current apartment. After countless missed appointments for them to install my setup, I had enough. Literally, I missed work at least 7 times to be at home for them to install my cable and internet and they missed the appointment with no call time and time again. There was never any apology or any attempt to make things right in any way. How professional... I saw the light at the end of the tunnel, because they then gave me an AT&T rep that I could utilize and reach out to when I had questions or concerns. That was a big load of crap, because I've reached out to him for 4 months trying to make adjustments to my account and he hasn't returned one of my phone calls. I was then set up with another rep who directed me to their customer service center where no one speaks a lick of English, and they don't know what they are talking about. Clueless.

Zero stars. As a long time DirecTV and Wireless customer, I thought I would take advantage of combining the account into one bill. After they disconnected twice the service and screwed up the bill three times I spent over 4.5 hours on the phone with technical support and billing before I finally had enough. It was nearly impossible to cancel as they try to con you into staying. We ended shutting down our DirecTV after 7 years and wireless after 10 years and the new U-verse internet. It won't be long before AT&T runs DirecTV into the ground. I wasn't going to wait around to get overcharged to watch it happen. Oh, and don't sign up for any promos because they will get you with a $135 early termination fee. AT&T is the worst.

I have been a customer of AT&T for several years, and I have to say, I can't believe I'm paying $50 a month for this **. For God's sake, I'm lucky if I can go 30 minutes straight without my Internet breaking. A paraplegic man could finish running a mile before I can load up Google. No, that wasn't an exaggeration, I timed it myself. When I signed up for this service, I was getting about 30mbps, but now I have no idea because speedtest takes like 12 hours to finish. It's gotten to the point where I have been restricted from virtually all online activities (I'm writing this review using my company's WiFi). I have to play Minesweeper and Solitaire instead of DoTA and TF2, have to get off to Victoria's Secret magazines instead of Pornhub, have to watch recorded cassette tapes instead of Netflix streams.

I have had AT&T service as long as I have had internet in my home... probably close to twenty years. In the last two years, this service has hit an all time low. Actually, since I bought the modem/router from AT&T, my service has sucked. I have constant problems of extremely slow and intermittent connections, even with all the green lights blinking, in all their glory. I call tech support frequently. Technicians come about once every two or three months. I, too, told them I thought it was a modem issue but was assured it was not. They sure didn't offer to try a new one. I am not going to pour another $100 into something unless I know it will work.

Where to begin? Spent at least 12 hours on the phone and two complete weekends waiting on installers to switch from AT&T to DirecTV. AT&T couldn't figure out what they were doing. They set it up and we waited, no one showed. We called, they rescheduled, we waited, no one came. They told us they don't send people out to install at that time and THEY set it up. Spent 3 hours on phone that night, cancelled it. Called back to set it up, said it was a go. Following Saturday installer showed up and stayed at our house 2 1/2 hours and couldn't install because his orders were wrong. Set it up for next day. They installed, finally.

I had issues with my account for 4 months with AT&T. I was gonna get AT&T U-verse and come to find out my complex couldn't have dishes. First of all I was getting DIRECTV not Dish Network no dish!!! So I had to cancel. Then I had issues with my phone and couldn't get my phone fixed cause getting U-verse your plan goes on unified billing so AT&T couldn't touch my phone and was hoping to get and upgrade when my plan was up for upgrade and I got to upgrade... "Sorry we can't do anything on your account" pissed me off so I cancel my AT&T and move to different carrier and I have a past due after the early termination fees and I make a payment.

In 5-2015 my internet service wasn't working. AT&T tech was very nice and tried to fix online and I was talked into getting Uverse because it was suppose to be better. Installation Tech said Uverse, after poking around with our wiring, not comparable with our home alarm system. He said they will calling me about Uverse later. They started calling me every day 4x a day regarding Uverse. I explained over 30 times that Uverse not comparable with alarm system but they keep calling. Then I find out from AT&T tech admitting that our DSL is not working and they can see it online from their side. 3 Tech came to check wiring. Then I find out that our alarm is not working because phone wires not connected.

After years of being stuck with Uverse (I have no other service providers in the area), I have had my internet almost shut off at least half a dozen times in the past year. I was enrolled in autopay for two years without issue, but suddenly (NONE of my payment information has changed) I had a payment cancelled and billed as "invalid/outdated information".

UNBELIEVABLE!! I am with a small family owned business in Central Texas. On Monday, 02/01/16, we met with an AT&T technician at a new office warehouse location for the company. The technician measured the bandwidth at the end of the install and it was half of what we had been told we would receive. The owner made the decision on Monday to cancel the account due to low bandwidth plus additional fees quoted at time of install that he opted not to pay.

I've had nothing but trouble with AT&T U-verse Internet from day one. It took an entire 2 weeks to get my service activated. I had to mail 3 boxes of equipment back to them before they finally resolved the issue. I had non-stop calls from them asking about my experience for the first month. I had multiple technicians come out and nothing was resolved for an entire 2 week period. Once it was up and running, the internet service was great, no issues with speed or connectivity. But, now I'm moving and want to move my service to my new address. I submitted a request online to have it activated by a specific date which was 3 weeks from my move out date.

I have a customer with AT&T Uverse for 2 months now and I've had 3 technician came to my house to fix the internet service. It should be 24 mbps but I am only getting between 4 and 8. I called AT&T again today and spoke to supervisor and told him I want to cancel my service. He said it will be early termination fee. I told him "but I'm not getting a service what AT&T have promised." And he was like "well we are providing a service" whether I'm getting a service or not. I have set up an appointment for tomorrow. I asked "hi what if he can't fix my internet tomorrow." So he says "just call AT&T again tomorrow." Who the hell AT&T think they are. Don't they know every time you make an appointment either me or my wife have to get off early from work and wait on a stupid ass tech. Very poor service and lack of skill supervisor.

Last September I negotiated prices for my internet and phone service. Six months later and at least 20 phone calls and I am still receiving incorrect billing statements. What more, in October some genius decided to reduce my internet speed to half of the MBPS. Last statement arrived still without the correction. So far I spent at least 15 hours on the phone. I can't understand how can AT&T can be profitable even when they farm out their call centers to the Philippines.

I went through this but they did not offer to get my old equipment out of the place I was renting. I did not want a upgrade to U-verse Elite. I only needed the phone and internet. AT&T/U-verse swiped my DSL service without telling me anything about a stupid upgrade when my DSL was fine. I have so many problem with my U-verse losing connecting and having to call a tech out within one month. I also had to have new phone jacks installed where I moved to. I had only had my equipment installed about five months before I moved. They forced me to pay $218. After that a bill came in two days that I had to pay $62, by then my phone had been suspended for non payment though I had paid and told them what day I would pay. I paid the $218 in two days.

We started experiencing internet issues in Dec. 2015, I reported this to service provider. I asked if we needed a modem replacement and was told no, that it was another type issue. I explained that both my husband and I are online graduate students and this internet service is a necessity for us. In less than a month we are experiencing the same issues again and after 3 days of no service, I report the problem and am told we do not need a new modem - it's some other type of issue.

I have spent so many hours in the past couple of years on the phone with AT&T troubleshooting all kinds of issues. It takes a very long time to get a live person, you have to go from prompt to prompt and sometimes start all over. The final straw for me was this past weekend. Friday night the road was blocked off and there was an AT&T truck by my residence and they were working on the cables. Saturday morning they were still there. I was gone all day, and when I got home about 3 p.m., I noticed my red broadband light was on. I had no connection. I spent more time on the phone with AT&T. They asked me to do all of the things like unhook box, look at lights, etc. I knew it wasn't on my end because I saw the AT&T truck down the street.

This has to be the worst company in the world. Every time you call they switch your call about 10 times. Ever since they started U-verse service they have become the worst company in the world. I already canceled my service with them for my two businesses and I'm going to cancel my service with them for my third business as well. As far as I'm concerned nobody should get the service and look for different companies. Their customer service is the worst in the world. They will transfer you from one department to the next about hundred times before you can actually talk to somebody who knows what they're doing. I wouldn't recommend getting AT&T to anyone.

5 reviews. 1.0 star rating. 1/30/16. BEWARE! Liars, Liars, all liars. Half their reps have customer service IDs the other half apparently do not. I even think one of the girls called me back on a cellphone. She wouldn't give her ID. To get a manager I had to give her my phone number because she said it was coming up as something different on her caller ID. She put me on hold and another call came in... It was her "manager". That "manager" also could not provide an ID and sounded just like the one who put me on hold. Games, Games, Games....

After the introduction rate of $65.05 for TV services and internet $29.95; the introduction rate expired and my rate jumped to an astonishing $105.00 and $77.00. Customer call center is lengthy response system, representatives.

Would like to give negative stars. It's that bad! Switching back to Time Warner in a couple of days. Thank goodness. My download speed and upload speed is always more than sub-par for what I'm supposed to be getting. My download speed is usually between 10-20mbps and upload is below 2mbps (tested through multiple sites to include AT&T's). I pay for 20mbps. Awful service! Can't wait to be done with AT&T!

I got a call from a rep about signing up for Uverse. He gave me lots of good sounding info. I asked him to send me the info in writing about the program so that my wife and I could look at it. He said the company wouldn't allow that. I said ok, and ended the call. After looking at the reviews for the last hour I now know why. Glad I didn't take the plunge. We live in a rural area and have Hughesnet. Looks like we're better off!

I promise us a bundle for internet phone and security. Technician came on Friday to an afternoon, staying 'til nine and night came, I get internet only in the living room 80%, my backroom 30%. Cut my phone line, drill three big holes in my hardwood floor, but my phone still did not work, my TV did not work. Technician says come back next week Thursday. Waited Thursday - no-show. Call AT&T IT and telling me "I don't know what you talking about, you don't have appointment." No phone, no TV program as they promised.

We wanted to try AT&T for our internet, so we called them and they set up a date to come and connect it a week from my call. They came and couldn't connect it so 2 days later they came back and still couldn't. At the fourth time they came they connected internet (3 weeks without Internet) and we were not happy with the speed. We couldn't access our apps on our TV. We called AT&T to cancel service within 3 days of connection. My husband returned the equipment the next day and we were told there will be no charge.

I called AT&T U-verse to get help for my t.v. and my Internet service and the rude bumble-head cut off my services for NO REASON. Then he made it impossible for me to have our internet "chat" sent to my email address. It took me 2 hours to clean up his mess.

Be very careful if you sign up with this internet and cable provider. I was unaware that when my promotional rate expired, my internet/cable rates went to $180.00/month. This is for basic cable for 2 televisions, no premium channels and high-speed internet access. I called their customer retention department, and after being put on hold for almost one hour, I was informed that I have no recourse whatsoever. As soon as I can find another service, I am switching. These guys are total crooks. Unbelievable.

Everyday, multiple times a day when I'm utilizing my DVR, my shows constantly freeze and then I get a message saying that playback is unavailable because I have no network connection. That's ** since I can obviously use the internet and watch regular tv. It's so frustrating. I had someone reset the modem to see if that would fix it and an hour later it did it again. Of course when I called back to report this problem a new person wouldn't talk to me since they claimed not to be able to find the account using my address, my roommate's name or number so I was left with this problem to deal with again for the third time today. This never happened with Time Warner or Comcast. If I had a choice I would cancel this service (under my roommate's name) and get something better and less expensive. Think twice before you sign up with AT&T.

Please, do not ignore this email. Experienced the same thing or a friend I have!!! I have not been able to reach my email in 4 to 6 days. I have contacted AT&T on several occasions and with no ease. I have not gotten no results!!! from no one at AT&T to solve this problem. I have been transferred to 5 different people. Thing is when you are transferred to someone else you have to go thru the process of explaining the problem again and you are placed on hold forever!!! AT&T customer service has been GOOD in the past that is why I stayed with them. BUT NOW WOW! NO ONE SEEMS TO KNOW WHAT IS GOING ON. IN fact one of the techs told me that he has never heard of my situation not able to get my email. After he tried to assist me twice and he could not solve the problem... WHAT HAPPEN TO AT&T??? WHO IS IN CHARGE???

I wouldn't give AT&T a single star. This is by far the worst company I have ever dealt with. I have had to deal with AT&T several times within the past few months. I always get the go around with these people. They never know what they are talking about and they LIE LIE LIE to their customers. Today I was on the phone with AT&T for over 3 1/2 hours trying to get a replacement phone. They tell me they would have the new phone to me by tomorrow, but now according to my email it will not be here for another 5-7 business days. Called back and they said "we can't send phone overnight" blah blah blah. This is just one example of the many problems I have had with miscommunication with AT&T.

My family has been a long-time customers of AT&T UVERSE cable and internet and for the most part, have been extremely satisfied with our service. So when I decided to move out and get my own apartment, it was an obvious choice for me to want to choose AT&T over TWC. I got online and entered my new address and the only packages that popped up were AT&T internet, but DirecTV cable. "Ok," I thought, "Not my first choice, I'll get pretty slow internet, but I get a lot of channels. This could work out well." I tried chatting in to have them move my installation date (that they assigned) and the rep said she did. I asked for an email confirmation that never came and kept getting calls about the technicians coming on the WRONG date.

Called on January 7, 2016 to cancel my account for DSL internet. I had a credit balance of $20.54 and was told I owed nothing and would show a credit balance on the final bill in 4-6 weeks. Then I would receive a paper check in the amount of the credit. I recorded the phone conversation. January 26, 2016 I received a bill for the account that shows the account still active and also that I owe for the next billing cycle. January 27, 2016 I contacted AT&T through the "live chat" option and it was confirmed that I should have a credit due and that the account should have been closed on January 7th, but due to "an error" it was not. I was instructed to call since the "live chat" representatives do not have access to "cancellation". I printed the live chat transcript and have yet to call to cancel for the 2nd time later this morning after 8 am EST.

Spent 3 hours, online, on the phone, on instant chat & finally at the AT&T store trying to cancel my services after a 52% increase in cost. They still have not been able to cancel my subscription, unbelievable.