AT&T Internet Reviews

I moved in to a new house 2 months ago, got my Uverse set up, no problems. I've got a bad wireless connection.... rep told me to go get a separate router and cell phone tower. No problem, went out and got it. I asked for a tech to come over because I was having problem. They WILL NOT HELP ME FIX IT. After 21 years and spending $600 a month on their services won't send a tech. Oh wait, they'll send a tech if I pay another $150!!!!!!

I have 4 cable boxes for Uverse inside my house. One is not working. The other 3 are. The one that is not working has the splash screen for AT&T up, but it never seems to connect. I called AT&T customer service on Monday and explained that it was only one TV not connecting. They agreed to send a tech out. The guy came at the appointed time. However, he fiddled around outside (remember, everything works except one TV inside) and left. Problem NOT solved.

We received a statement that showed the credit we were due. The next month we received another statement showing we owed them $169.98 (showing the credit eaten up by the charge) because we did not return the equipment.

I had new service installed on Friday, 5/8. Today is Wed., 5/13. I have already had 3 problems with this new equipment. Called today, was on the phone for 1 hour and had no success. Asked to speak to a representative and all of a sudden was disconnected. Can't get anyone to help me or even come out without a charge of 149.00. Really, wtf AT&T, are you really that hard up for the ** money?

I have had AT&T at my house for 8 years (only bc it's the only internet provider in my neighborhood, which I don't know why bc it's in Fort Worth). I am suppose to have 24mbps and I on average get between 13 to 16 Mbps. Called multiple times and they have never fixed the problem. I run one computer and tv off of it-- should not get so low. At work we have AT&T and our internet went out Saturday and it is Tuesday and it still has not been fixed. I try to get our account at work switched to my name bc I am in charge of the personal finances but they gave me the run around. I recommend staying away from AT&T and seek a internet provider elsewhere.

Every billing statement each month has a different amount and always higher! Sometime ago I needed technical help and they wanted to me to take a yearly maintenance service with an exuberant charge. I did not. I have to discontinue their service. They are crooks!

I called AT&T to obtain internet and TV service. I specifically told the operator that I refused to have a contract because I was worried that I can't pay for it. I have decided to keep the internet and cancel the TV service. I called AT&T today and have been told that I have contract and that it will cost $165 to cancel the TV. I specifically told them that I didn't want a contract. Will you please help me?

Alright so we have had home DSL since BellSouth with AT&T. We pay for 6.0Mbp and we have never ever gotten even 75% of the speed promised. We always lose connection and have problems. Every time I call them and get someone who is incompetent I hang up and call again. Anyone foreign who I can't understand gets the red button as well. I actually just got off the phone with them. They're sending out a tech. He's obviously not gonna find a problem even though it is obvious there is one. I just ran a test 2.3mbps download hard wired into my router. It's a Linksys WRT1900AC Nighthawk. I don't use crappy hardware just crappy ISP because nothing else is available. If they have to come in and fix something it's gonna be $99. The ** it is. I haven't ever gotten what speed I'm suppose to from yall so go on and credit me back what I haven't been getting and use it for the repair.

U-verse changed my billing amount to $37 dollars without warning. I didn't realize and accidently paid $36 dollars ONCE. The next bill stated that I owed $37 plus the one dollar from the previous month. That's IT. So I paid the $38 on time. THEN, the next month I was hit with a NINE DOLLAR late fee on my ONE dollar.

I was billed for the Pay-Per-View fight that was on last weekend, and I did not order it or watch it. The charge was $100. I called AT&T and spoke with billing, tech services, customer service and the retention department. After threatening to cancel my service with the retention department they credited my account for $50. I am so disgusted with them, I would like to change services, but their product is really much better than any of their competitors.

I have been at Xfinity for a long time. I moved to a new place and decide to get AT&T UVERSE. Trust me it's the biggest mistake I ever make it. So sad, was expecting something better for a big company like that but what get is bad and lot of trouble.

The internet is constantly freezing up all day long. Contacted AT&T told them about it, it works fine when it's working but constantly freezes. They had us run a speed test which was ok and I told them speed was ok when it works but it just keeps stopping. Their response was "Speed test is ok, so it's your problem".

AT&T has the worst customer service. I am trying to fix this collection since 2013. And I still can't. I have a collection because I made a payment on the account cash. And I lost my receipt and supposedly they never received the payment. Now I made the pymt again to a company named Afni inc. (collection) They never reported to AT&T that it was paid. Now AT&T said that the pymt never was cashed. I have my bank statement and shows that Afni inc. cashed me. But the lady from AT&T says that the pymt can be shown in on my bank statement but it was never cashed. (Something that I don't understand) Is stupid!! So my bank is lying? I have the proof of the pymt that it was cashed, but they continue saying the same. I'm tired of this **. They can't fix a problem. They just want money 3, 4, 5 times no matter the times, they keep charging.. I hope I can sue AT&T. I have to do something about this company...

Recently I moved to the apartment building Downtown LA and had no option just AT&T for tv and internet service. More - I was offered special rate if I contact particular agent. Since I use to high speed of internet and non interrupter service from different providers in a different locations I was surprise when agent offered me low speed saying (like I am an idiot): "This is very fast". Price was much high for what was offered. Since I am not an idiot I could not believe that I have to agree with this BS. I tried to get different service but looks like this building was monopolized by AT&T. However I was able to sign up online for fraction of the cost offered by agent. It is a scam I say. I was not able to get offered by other companies speed. AT&T is far behind the rest of the world on this subject and agents are talking to clients like to children not knowing anything.

For the past 3 yrs I have complained to AT&T about my wifi. I pay on time every month, but my wifi works only 10 to 20 days per month. I am a senior citizen and I now know how it feels to be misused and abused by big business. My area only has AT&T wifi or I would have changed companies (DISH) by now. Red light means no Broadband Service!!!

I called AT&T to cancel home phone but keep wireless and internet. When the bills, yes plural, began to arrive, I found that the total of my bills for wireless and internet exceeded that of the combined bill. By the way, they also lowered the cost of my wireless to be more competitive. They also switched me to Uverse. When I called to question the bills, I was passed around from wireless to internet to home phone with each saying I had to call the other services. I went around the cycle twice on two different occasions and never got an answer.

Worst customer service I've ever encountered. We just moved from Oklahoma to California. We had spoke with ATT before moving and they said all we had to do was call and transfer - there would be no additional charges etc. Well we get here Sunday, call Monday and of course the last barely speaks English. First tries to have us start new service and charge us a 400 dollar deposit, then says it's 100 to start the service at our new house. Um, no. Finally she agrees to "waive the fee" and says service will be turned on Tuesday morning at 8am. Of course it wasn't. Spent 3 hours on the phone with customer service, again, to be told well maybe it just hasn't been turned on, "Wait a few hours & try again". Still not working so we're back on the phone AGAIN trying to get it turned on.

Minus 10 stars -- I made the mistake of changing over to Uverse internet after being with AT&T DSL for 20 years with no problems. As soon as the Uverse was changed over every day -- every single day -- it goes down for 2 or 3 minutes at a time intermittently every single day and all day, over and over -- every single day and all day long. Non-stop! I can't run my business like this. Do not ever switch over. I hate AT&T now.

I have been a loyal customer with ATT for over twenty years, pay the bill on time and in full. Over the last five years the service ATT has is terrible. When contacting customer service the customer service representative spends over ten minutes asking me questions and not answering the one question I called about in the first place. It seems that no information is in the computer screen regarding who I am. No information is missing when ATT sends a bill however. ATT has absolutely no regard for the trouble and inconvenience they put their customers through. Welcome to corporate America. Business is so much better when you have choices to choose from, makes a company try harder to keep a customer happy therefore having a job. ATT has forgotten why they are in business. Customers make your business, keeping them happy results in a great review..

Very slow UVERSE internet - I have full internet capable, so I'm told by customer support, but they cannot explain why I have such weak wifi connection. Only reason is because where I live, the AT&T office is too far from where I live???

I initially signed up with them because I was over dealing with Comcast. I regretted this decision from the start. The person I signed up with gave me a higher plan on his own while telling me I was getting what I asked for. Then the first day it arrives the Internet was very spotty and the HD channels would take 2 or 3 seconds to auto correct from standard to HD. I gave it three days and decided I wanted out of this deal and cancelled my account so I can crawl back to Xfinity. I called up and cancelled which was easy enough. Returned the equipment and lo and behold, a month later I have a bill for $210 which I owe none of. The AT&T csr admitted I didn't owe the bill but since it takes their computers over a month to update..... this I cannot believe...... I should pay it before it goes to collections and then I'll be refunded. The heck is wrong with these people!!! Stay away.

Had to wait week and a half for install, techs spent 2 days at our home and left us without a connection. Tried to call for support and spent hours on the phone without being able to speak to someone.

I attempted to pay my Uverse bill online this morning, but was getting a message to contact my bank because the payment did not go through. My bank is Chase and there is plenty of money in my account. I called AT&T and after talking to a computer for quite a while I finally got through to customer service. The customer service person tried to put my payment through and got an error message that told her that the system was and had been down for several hours. And I should try back in an hour. I tried back in an hour and it was still down. I tried back online several hours later and it would not accept my debit card. This is the same debit card I have used for over two years.

We have had Bright House for about 10 years and made the mistake of moving to AT&T Uverse. What a nightmare. DIRECTV was installed 1st. When I first made the call I was told there was no contract except they would not raise our bill for 12 months. They said we qualified for free Installation, but I would have to pay $28.86 which I authorized they could take that one time fee only off our credit card. We had DIRECTV for 8 days and phone and internet for 5 days at which time I woke up to no internet and phone which they had turned off. I am disabled and must have a phone. They did not seem to care and due to an address discrepancy they could not turn it back on until someone came out here.

After we bought our first home AT&T Uverse was installed on September 5th. The internet was soo slow and terrible we canceled within 5 days and had Cox internet service installed (which is much much faster than Uverse). We received another bill on October 11th so we contacted AT&T to notify them of the error. They said the reason was because we hadn't returned our equipment yet but were assured we would not be billed anything once they received their equipment back. We sent the equipment back and now we have a collection agency calling every day wanting $400 from us. We've tried several times to resolve this since we shouldn't have to pay anything for a couple days of crappy service, each time we think it's going to be resolved, a collection agency calls us days later.

Missed my scheduled appointment for two days in a row. When I receive a call from customer service or myself call a customer service their voice quality is miserable and calls get dropped.

In 2013, I was talked into uverse by a salesperson when I needed to lower the cost of my phone bill. At no time, did this person ever tell me that I couldn't go back to my regular landline. EVER! I have had such problems with this that I'm furious. My landline actually drops phone calls. Poof-dead silence! I've had techs here. Always the same thing - garbled calls. I hear about every other word on my end, and the same for the person on the other end. I called again today. Another tech call. I believe this has been gross misrepresentation on AT&T's part. Frankly, I'm not a big cell phone user. I just want my old landline back. So disgusted! My suggestion, don't ever switch to uverse.

Cancelled service because we were moving and ordered new service at new address. Old account was never closed. Called and called and called for months. Each person and department said they would fix. The account moved to billing, account receivables, to retention. Now we are in collection. I am disappointed, angry and feel that this company is so big no one knows what the other is doing. Customer service is horrible and ineffective. I have contacted an attorney because the collection company said pay the bill and then fight the bill. Fighting with AT&T is impossible. I have no idea who to send a letter to. I would sent you all the documentation but it is over 10 pages.

I live in the country with lots of trees around, so broken wires are not uncommon. Yet in the dozen or so times a tree branch broke my connection. AT&T managed to get a crew out to repair it within a few hours. Pretty impressive IMO. I have friends with cable and satellite access who have lost it for several days. But I've never had to be offline with AT&T for more than a few hours. GO AT&T repair section!!! And thanks once again for getting it back again in just hours.

I had AT&T DSL for years and never had any issues with them. I had called to tell them I had married and need to change my name on my bill. The gentleman told me I could get U-verse, which would be cheaper! My lucky day... NOT!!! The set up was smooth and I had no issues. They shut off the DSL account on April 2 in the morning and turned on the U-verse account that afternoon. We set it up that night and had internet after about an hour. So, I get my bill for the first month of U-verse on April 17th and the final bill for the DSL account on the 20th. I had called about the two separate bills and they told me it was normal and to make sure I sent them in two different envelopes because they were from two different accounts which I did.

I have started with AT&T sometime ago with a internet product they mislead it me with. Yes they return my funds but it still was a problem. It took them over 3 to 4 months to send my refund. Okay, so I forgive this strike one, and continue to do business with them only if they were Honest and up front. Okay for a few years they was pretty up front with me and I respect that because I am a outspoken person and straightforward and was very honest with AT&T. They sent me a offered promotion.

AT&T U-verse sucks. After calling in to get help with wireless service the representative sold me up TV service, first by sending a quote as to the total monthly amount. I agree and had installation done which took about 3-4 hours. Everything was going Good until the bill came which was totally different. Called in four separate times trying resolve the issue, they are saying they can't honor the quote that they made me, so now I’m Canceling because I don't think I should pay more than the quote they sent me in a email prior to switching from DirecTV. They are not to be trusted. They sell you something and then you can't reach the person who sold it to you. I thought that if a company puts a quote down on paper they must offer that price, not here with AT&T. Going back to DTV. Don't trust them and Customer Service sucks. One of my 4 calls a rep tried to send me to the Fraud dept., really? Fraud why, cause your reps lied to me?

So after 1 year after my promotion for my services, my bill went up like crazy. I called them and asked for another promotion and after they assured me they would find a good deal with cable and Internet after I pay my bill, they tell me they have no promotions for current customers. I canceled cable immediately because I'm not paying over 200 for BASIC CABLE to watch 2 hours a day. Anyways their billing is ridiculous. I canceled and they cut cable off on the 5th. However they prorated I owe them another outrageous amount. Please save your time and not use these AT&T scumbags. Comcast is just as bad but at least these jerks speak clear English.

My U-verse went down in Feb so I called AT&T. The rep explained that I would be charged if they found the problem originated at my end. On 3/21/15 the Tech found a problem with my modem. He changed it out. This modem worked till 4/10/15. Crashed again so I received another modem. No tech support fees were incurred... Then I receive my U-verse bill and discovered it increased 28%. I thought a quick phone call would resolve the matter. Speaking with ** at Small Business Solution I was informed the new modem was leased... I wasn't informed of the new charges from the 4 different AT&T reps I spoke to. Needless to say ** were of no help at all...

I have lived in my house for five years and I have had AT&T phone and internet services but every time I call about Uverse TV service I'm told that it is still not in my area and they offer me Dish Network. I don't like the Dish and I'm confused. I can get all of your services except Uverse TV. Now Uverse TV is available in every direction in my community.

I was a long time customer of AT&T's internet services. I had DSL with them for years and was fairly happy with my services. Now, without getting into the details specific to my situation - I had do an account switch over for both my home phone and internet. I figured that, while I was doing this account switch over, I would go ahead and upgrade my DSL from 3mbps to 6mbps, as offered by the customer service representative I spoke to. For the account switch over to take place and for my internet to be upgraded, my internet and home phone had to be shut off for 24 hours in order to initiate the change. I was fine with that. So my order for the account switch over and upgraded internet commenced. I will spare the details - but this 24 hours turned into an 11 day ordeal.

AT&T has the most complicated, confusing, unreadable billing I have ever seen! I ordered service from them and agreed to pay the $100.00 installation charge, to be paid and added to my next 3-months bills. Not so! The first month I get 3 bills from AT&T and still AT&T demands "past due" charges! The latest bill I have shows a past due amount of $48.13 to be paid immediately in addition to the monthly charge and the last installment of installation charge. I will NEVER again have AT&T. I will discourage anyone not to use AT&T! They have the worse customer service and NEVER answered my request to explain their billing practice.

On Wednesday, April 22, I ordered AT&T U-verse High-Speed Internet Business Edition Max. It took me a couple of phone calls to get to the right person who was able to place an order for a small business high-speed Internet line. I was excited to switch from Comcast cable and get onto AT&T's fiber-optic service. I was expecting that I'd be able to get better system performance and even save money. After 45 minutes on the phone with a sales rep, he had taken down all my information, and after listening to him go through multiple legal disclosures that apparently he was required to read, my order was set up. He also told me about an "All for Less Package" that I could have for $10 extra a month, that would give me a voice line that could replace an existing line I had with another service. I was thrilled.

Had AT&T phone service for many years, and eventually cancelled due to their ever increasing bill and terrible service. Very happy with Verizon now.

Where do I start? Ok so installation is horrible. They had to come twice and stay 6 hours each time. In 1 yr we had to stay home from work and meet them 5 times. Every big rain storm would make our Uverse go out. The box broke one month after we got it. They never told us our wifi password. Left us with wrong channel guide for our city. The price was okay AT FIRST. Then next thing we knew we were getting bills for near double our starter bills.

I ordered a Uverse bundle on March 31. I have been on the phone every day since I ordered, except for a business trip. The phone goes in and out, the internet and TV the same thing. I've had 7 technicians at my home with no results. Probably the most telling thing was when a technician told me that had not updated, what I believe he called the fiber optics, in my area. WHY OFFER A SERVICE THAT DOES NOT HAVE A PROPER INFRASTRUCTURE.

We have bundled AT&T & DirecTV service, and dealing with them on any issue is a nightmare. Although service was established through AT&T, if any issues arise (which several have) the customer must contact AT&T for their services and contact DirecTV for their services. Neither can see what the other one has on file, so when it is an issue that concerns both companies, it has taken literally hours worth of phone calls to resolve the issue. I would never contract these services again, and advise anyone looking to use these companies to contract the services separately. The bundle price is not worth the hours spent on the phone.

Since October 2014 I renew the contract with Att for the next 12 months. They offered me my monthly payment would be 120 DLL plus tax and for the past months, I need to call them to fix my statement because every month my bill is more than the 120 dlls that they promise me. I'm tired and angry because I need to review my statement every month and they just said "I'm sorry for the inconvenience". Today I called them for the same situation and tried to cancel my account and said me that I cant because they charged me 15 dlls for each month through october 2015. For that I response "Why", because they have not complied with the contract? And just said this is the process... and I disagree with that answer. The other reason is that the service is poor, slow, and not meet the level of service that they offer. I am too angry and uncomfortable with the service.

Our company has been AT&T Uverse customers for over two years. For the most part the service has been great and in our area we don't have any other real option. We began experiencing some service issues and requested a tech come out and assess our modem. The tech determined that the modem needed to be replaced. I just received my bill and there is a "high speed internet equipment fee" that will be a recurring charge monthly. I called customer service and asked how a company can increase my bill with a monthly recurring charge without informing me of the fee. After dealing with two people in billing I was referred to tech services and informed that there was nothing billing could do and any changes would need to be made by tech services.

Extremely dissatisfied with this AT&T U-verse so far. It took me 3 calls over 2 months and 10 people who barely speak English to get my billing corrected because I originally was being billed for more than I ordered. I called last month and asked for it to be changed so my bill is always due on the first and despite the woman saying it was done it obviously wasn't. Then I moved and things have gotten worse. The person I moved in with had U-verse already but she was still under the 30-day refund period so it was decided that I would transfer my service and she would cancel hers.

I am planning to move to NC and called AT&T to get the info on U-verse and Internet services. After spending 5 min on hold and learning U-verse is not available to my new address, I asked the rep what the Internet speeds and prices would be. He WOULD NOT GIVE ME PRICES!!! He said unless I was ready to place an order, what advantage was it give me these details. I explained I was getting info to establish my budget so I needed to know what my choices for Internet were… HE HUNG UP ON ME!!! AT&T SHOULD BE AVOIDED WITH THIS TYPE OF SALES TACTIC... NOT DISCLOSING PRICES TO POTENTIAL CUSTOMER.

My experience with AT&T has been terrible! We have been with AT&T for 3 Years - TOO long. Our service goes out several time per day and we constantly have to reset the router. We have called many times, spent countless hours on hold to have techs sent out to our house and all they do is replace the routers. It's a JOKE! We are canceling our service with AT&T, thank GOD!! I will never recommend U-verse to anyone I know!

On April 14, 2015 I called AT&T to negotiate a new plan since my contract was about to expire and they were going to raise my monthly bill $53. I spoke to the agent and after 30 minutes of negotiating we agreed on a triple play package for $145 with a 1-year contract and an early cancelation fee of $187. This package included keeping the fast internet, upgrade from the U300 package to the U450 package and add home phone service. I told the agent that we had never had a home phone but may want to activate this at a later time. The agent said the package was the best deal and since we were going to be paying for it I could activate it at any time. Before we ended the conversation I had the agent repeat the package and monthly cost to me and was told that I would also receive an e-mail confirming all of the changes. I never received an e-mail nor order number.

Hope you never have a complaint with At&t uverse service because you probably will be singled out as a complainer and things will just get worse for you. I have the proof. I have a new 55" Samsung wireless TV that I would like to use for the usual internet apps. So the tv would not connect and I called and was told it was a problem with the tv. What they did not know is samsung offers 24 hour online diagnostic service, so I contacted them thinking they would not be able to connect either but they were able to connect and I was assured there was nothing wrong with the tv that the transmitting receiver was working fine. I called at&t back and informed them of my conference with Samsung. So then at&t told me to turn my tv off and back on again and like magic my tv started connecting.

When I'm watching tv I always stay on a channel then when I want to change to a different channel, I can't. I can't change to different channel. The cable won't let me and sometimes I can't even see most of the channels. Also because of AT&T the wifi is slower than before. So ** AT&T.

We are huge NASCAR fans. We travel to several races a year. The reason we have the package we have it's so we will not miss a single race. Now instead of watching NASCAR xfinity races AT&T airs darts... darts really. I called to complain and they blamed Fox Sports 1. Yet other providers not only air the race but comparable packages are cheaper. I have always liked my AT&T service up to this point. I never lose service, internet is fast and reliable yet after missing today's race I think I will be changing providers. AT&T would rather lose a long time customer than provide the coverage I paid for. I wish a good lawyer would sue the pants off AT&T. I feel that they breached our contact by not providing the service I pay for.

On 4/8/2015 I was having DSL 3.0 issues, called AT&T to fix my slow speed. The tech recommended U-verse. He said I could get up to 5.0 speed. Placed order, installed it and what I got in speed was 0.79! Been talking to their reps for 7 days to get DSL back.

My AT&T U-verse internet service is increasing higher without letting me know. When I called them, AT&T rep told me that If I increased my internet speed, I would get a cheaper price because they offer a special service right now. I was agreed with her and changed to higher speed. This month, I got a statement with three times higher than I had before. Bad services! Cheating!!! When I asked to change lower, I couldn't get the price that I had before.

Complained about U-verse HD TV reception, picture freeze on all channels. Technician came and said it may be the distance of the TV modem (located in the second floor library) from the TV receiver (located in the ground floor family room). He extended the CAT5e cable closer to the second floor hallway. After 4 days, no improvement. I am disappointed with the U-verse technology of wireless TV reception. I am switching to another TV provider with the technology of hard wire cable connection to the TV receiver. AT&T U-verse TV system has to improve their research and development technology.

The customer service made me wait more than 30 mins and I just needed a few questions answered... hung up. This is terrible business and we have to pay high premiums for such poor service. AT&T is too big! We don't have much choice but it's awful they get away with such lousy service.

I was on the phone with a customer REP 2.8 hours today. Unreal. The service stinks and they will tell you anything to get you off the phone. It's a shame when we the customers know more about the products than their REPS. Congress needs to step back in and fix this problem because they have created a MONSTER on George Bush watch. They charge what ever they want to for their so called services and LIE. You talk to several different REPS and they all tell a different story. I can't wait for Comcast or anyone else to start servicing our area. I'm so sick of AT&T and the 3 month promotions, they are as FAKE as their COMPANY. They should change their name to AT&T RIP OFFS. Just like HOME LAND SECURITY (hint hint).

Had a problem with a remote still under warranty, contacted them via chat. They said no problem that a new one would be shipped, received it in 2 days WOW - except it was the wrong one. Contacted again and was advised they will ship the right one however it will take five days. Explained to a supervisor this was unacceptable, was advised he could do nothing but I could order online and pay $65.00. I said, "Ok can you issue a credit to my account so I can get it sooner by ordering it online." He said NO - this is after they made the mistake. Customer service and Supervisor not helpful.

My wife was a long time customer with a bundle package through Dish Network and AT&T and she was getting charged for services she was never receiving. The bundle deal was never renegotiated, and she was paying nearly $200 for what was supposed to be $89/month. Her internet was always going down. After she added me to the account as an authorized user I called to cancel the phone service which we didn't use; we had tried to get a stand alone phone service for internet only but were told that they didn't have one available - it was only after I suggested we would cancel all of it and go to another provider who did that they offered up an option to upgrade to U-verse w/ stand alone phone.

I'm trying to get internet service but they are telling me it is not in my area then they tell me it's full. I've also had 3 techs tell me that it's not and it is ready to turn on so wth. It's hard for my kids to do home work and the school and teachers don't understand so what do I do now?

The person who installed our service left a wire hanging off the side of our building. He placed the modem by the living room tv instead of in the computer room. Our computer now runs on wi-fi and is less secure. For some reason the tower on the computer runs all the time now - the customer service person didn't know what the problem could be. The control for the tv is not user friendly. I struggle to work the buttons. There are many times that I cannot find anything interesting to watch on tv after looking through thousands of channels. The telephone rings and hangs up almost every day - sounds like a failed computerized phone call. When I signed up the sales person said my bill should be 150.00 and no more than 160.00 per month - it ended up being almost 190.00. Since switching from my previous provider, it's been nothing but headaches.

In Jan & Feb, received mail and email notifications about availability of U-Verse internet in our area, but that if we wanted to continue our DSL service, all we had to do was call and voice our preference before Feb 26. Did so twice, the second time after a reminder email, at which time I was told that our preference had been recorded and that we actually had until 2020 before we would have to change over. Surprise- bright and early on Feb 26-no internet! Called AT&T who flatly denied that we had been given a choice, and had to agree to U-Verse installation before they would turn our DSL back on (which I urgently needed for business). At no time was I advised that it was mandatory change, and DSL is still available in our area. Pending installation at vastly increased cost. RUN!

Months ago I read on the internet about AT&T and U-verse. It is worse than indicated. They signed me up as a retired employee for Uverse internet and voice w/ international. Their price bounced from $40 to a $90+. If you get AT&T U-VERSE, be prepared to be mistreated among other things. I never was an employee and did not claim to be one.

AT&T U-verse is the biggest waste of time and money that I have ever encountered. I have had the service for about 3 months now and I was tired of it after 2 days. We started out with the 3 mbps plan and realized that it definitely wasn't enough for what I needed to do. We upgraded to the 6 mbps plan, which should be more than enough for two people, but it wasn't enough. Now at any given time our highest speed is 2.5 mbps. Now, I've worked for many internet companies, so I know that when they say "up to 3" or "up to 6," that's just your max. You're not always going to get what they tell you, and I understand that. But when you're paying for 6 megs and you're not even receiving 3, you can understand how frustrating that is.

Did not know that there was a time frame to return the equipment. Did so anyways and now I'm being told that I have to pay on equipment that is not good to me. I tried to rectified my bill and pay over the phone the same day but was told that I was too late and they could not revise the fee. Spoke to the manager. What a joke same his name was **. Never knew that you can get charge on something you don't even own. Will never do business with at&t again.

I switched from Comcast and went to AT&T because of costs... well that was a mistake. The TV constantly freezes and I have to get up, unplug it, plug it and do that three times to see if it'll respond. If I wait all day to see a five minute spot, my TV will inevitably freeze at that moment. No exaggeration. And the on demand services carry NOTHING. Wanna see the last two episodes of a show you've been watching for five years because you had other plans? Forget it, not happening. They carry up to the last two episodes so you're screwed. If there are ten episodes, after the show ends you can get up to only episode 8. The movies suck too so their contracts are weak. I may have saved money switching over (and you are obligated for a year under contract) but the aggravation and lack of services are not worth it.

This a small business at Travel Plaza right by the interstate 35. We do have customers and most of them use credit cards. Our card process through AT&T modem and phone line. AT&T dsl modem has been down almost 3/4 weeks and then come back, then down and come back, it is like wired and without any reason. We have been calling AT&T and unable to fix the problems. Today April 4th 2015 AT&T Tech guy (Mr. **) came and fix the problem (according to the AT&T tech guy) then he left with his phone number - told us if any problem to call him. Soon he left we found our main land line is not working, land phone was working and never had issue before until that tech guy worked. We called him so so so many time - never answered and we call AT&T customer service so many times and they keep transferring me different division and I was tired to explain same things over and over.

When trying to make contact by telephone, it is ridiculous. You cannot speak to a person, you must listen to recorded messages. After three attempts and 30 minutes later, I finally get to speak to live person. My line has been laying ON TOP OF THE GROUND for SIX MONTHS. I have called three times to get this scheduled. In October I was told it would be buried but it is still ON TOP OF THE GROUND now in mid-April. We cannot mow and it is an eyesore.

I contacted AT&T to inquire what it would cost to switch from DirecTV to U-verse TV service. I was given a price that was half of my DirecTV bill and two separate "reward" cards so it seemed like a no-brainer to switch. When I asked how the price was so low, the rep told me that AT&T wants to keep customers happy with low pricing. So she called DirecTV with me on the line to cancel that service and scheduled the U-verse install.

We called to order service on Saturday 4-4-15. The girl recommended a package and said she would email me the information. Set up a install for 4-9-15. Said it would be between 11am and 1 PM. Never received the email after calling back several times. 4-9-15 I took time off work and the technician showed up right at 11. He then informed me the install would take up to 8 hours and he would have run a temporary line on the ground to my house. I was not told any of this. I called customer service and was transferred 5 times and hung up on 3 times. Was on the phone on hold and being transferred for an hour and a half. I told him when he finished running the wire I did not take that much time off work. He said he could come back at 5 which was fine. So at 8:30PM we finally had service.

My wife and I applied for AT&T U-verse 5 months ago when we first arrived in Florida. At that time, we were quoted a price of $152.00. We were never told that this did not include taxes. We never received a bill under $180.00 and therefore went to the AT&T office to attempt to straighten out this problem. Spoke with their representative and after getting rid of certain things that we did not use, we were told that at a price of $7.00 per month we would receive SNY and the YES channel.

Made 3 service requests to AT&T re: problems with my home phone (POTS) line having periodic bouts of hollow sound with clicking noises often resulting in lost call. 3 visits later… They are unable to find a problem. Last visit at 8 AM Saturday, followed at 10:30 AM with a visit from the U-verse guy to upgrade Internet speed. By @ 3:30 PM, told line has to be changed and line people would arrive within 2 hours. At 6:30 got a call, intended for the tech, saying they were working on it and would be finished shortly. At @ 7 PM, I noticed I had no phone service. Tried to remain patient and give them time to finish.

I switch to AT&T after several months of contemplating on switching from Comcast whose Customer Service sucks but I could count the number of outages I had on one hand when I had Comcast service for five years. Ever since I had Uverse service, my internet and phone service is intermittent at least 3 days a week. I can't work from home because my internet can be down for several hours at any given time. I've had several techs come out and reconfigured my setup. The internet may work OK for a couple of days, then slow down and stop working at all. I agree with other consumers. AT&T doesn't care about their residential customers.

I have been on the phone with at&t one day and DirecTV the next. I am so disappointed in the lack of integrity these companies have shown me in the last two months. I have been on hold for an hour with DirecTV today about the failure to bill me the price that was quoted when I ordered the service. The representative was no help at all and I waited 30 minutes for a supervisor to come to the phone. I'm still waiting. I was on the phone for 2 1/2 hours yesterday with AT&T. I FEEL LIKE I'VE THROUGH THE WRINGER. THESE BUNDLE SERVICES ARE NOT ALL THAT HAS BEEN PROMISED. Do your research first because these two companies are not honorable and don't do anything to help the customer resolve the complaints in a way that is a win-win. I had ordered their services for my business. I'm CANCELLING MY ORDER FOR MONDAY.

AT&T Uverse customer service department is misleading. I called them few month ago to downgrade or cancel my service. My wife and I hardly watch TV so I wanted to save the money. The lady I spoke to offered to upgrade my service from U300 to U450 for less money than I was paying. I agreed to give it a try for few months, the next bill was wrong and I had to call them and get it corrected. They do not have a 24 hour call center, you have to call before 7pm. The second bill was wrong again and had to call them to get it corrected.

U-verse chooses not to show the NASCAR Xfinity series on Fox even though they charge for that channel. Think this is childish and I guess my only option is to switch my cable, house, cell phone and internet supplier. Bad customer service!

In 2014, based on offered promotions and promises, I accepted a 2 year contract (via telephone) with AT&T U-verse for cable, internet and voice services. At my insistence, the agent confirmed several times that the total monthly amount would remain fixed at $177- thru the life of the contract, or until January 2016. I was also offered a $100 credit card (received) and the choice of one item; I picked the 35" TV. I confirmed with the agent that I chose the TV. I subsequently confirmed on their website that I elected the 35" TV and I believe there was one more written confirmation subsequent to that.

It has been 3 months since I cancelled my service with them and today I get a call from a collection agency because my AT&T u-verse bill is 90 days past due. Funny thing is they never contacted me themselves to try to collect said debt. The collection agency stated that in AT&T service agreement, they state that it is the consumer’s responsibility to contact them for the final bill. When I reminded him that I did contact AT&T when I canceled my service and asked if I owed anything else to AT&T and I was told "no you don't" by the service rep. AT&T has very poor business practices and they are breaking the law by not attempting to contact the account holder before sending a debt to collections, especially when the account holder does ask if anything else is owed and they say no.

I have called AT&T Uverse over and over about charges on my bill - they said no one could charge on the bill anymore. When my friend's son came over he charge more stuff on my bill over and over again. They said over and over that no one could charge anything else and every month for the last 4 months there's been extra charges. I don't understand how this can happen month after month when they say it won't happen again.

We were informed in 2012 that our bill would be locked in each year as long as we called every year to lock it in at the same price $127.00. For the past few years now, I have been doing that, the most recent being Jan. 22, 2015. Today is Apr 9, and yesterday I rec'd a call stating that we owed $336.00. Our bill doubled!! We were not contacted that this was happening, instead we were contacted that we were in arrears. I called the 800 number to get THREE different people in INDIA taking my call with nothing resolved. Today (April 9, 2015) I was on the phone for TWO HOURS to which it became a "haggling/negotiating game"!! I told her I was promised our bill was locked in at $127.00 on Jan 21 AND 22 and that's what I expect. She said the BEST she could get me was $136.00... SERIOUSLY?? I told her that bait and switch is illegal and I was NOT negotiating... I want what I was told in Jan.

Had an out of state regularly scheduled Dr's Skype appointment...but because AT&T gave no notice of internet disconnect...my appointment was missed, and Dr. Is charging for missed appointment/lack of cancellation...$175.00!!! AT&T took a week to reconnect service... Along with DirecTV, AT&T is the absolute worst!!! If you have options (which AT&T counts on that you don't) find any other service!!! Inexcusable lack of customer service!!! And if you call reps, each one will give you a different story...one actually told me internet would reconnect "shortly today". Never happened...next rep said reconnect promise was a "mistake" by other agent... Seriously?!?

I have had service with AT&T since 2011. In 2013, I added the U-verse account. Short time after adding the U-verse account, I moved to a location that was not wired for U-verse and had to cancel my account. I immediately tried to get a shipping label to mail the equipment back. However, I never received it. After 2 years of off and on trying to mail back this equipment, I tried to add a second line to my wireless account and was told I couldn't due to an outstanding balance with U-verse for equipment that was not returned. I immediately got on the phone with the U-verse department and spoke with ** who told me that all I needed was my account number to return the equipment at a UPS store. She also stated that if I called back with the tracking number, they would bypass the balance and set up my second line.

I got AT&T in February. I explain to the customer rep that my current bill was $103 and I would like to keep my bill as close to that price as possible. She said she could give me a bundle that did not include phone for $136. Even though the price was a bit high I agreed to it. My first bill came to $220, I call customer service and because I was on the trial period they fix it and reduced it to $131 a month including taxes. The following month my bill went up to $146. I called them back and was told that extra charges was for taxes, even though I proved that I was charged taxes the previous month and my bill was $131.

If I call AT&T to fix my cable box they do it immediately. But if I call to complain about something I get out on hold for 30 mins and the person I talk to hangs up on me in mid conversation! I do not tell or cuss at anyone but I am clearly upset about something. This last conversation I was literally put on hold for 30 mins and then Again for another 8 mins. Then after explaining my problem to one person they transfer me to someone else and then that person hung up on me. Called back and put on hold forever and then hung up on in mid conversation again!!!

Number one.. in my rural area, we do not have fiber optics so we can't get uverse. I have had AT&T for over 40 years and been pretty happy with them till this past few years. We are on just regular internet right now and our internet bill has went up from $39 dollars to $47 this month. Every few months it goes up one dollar and this month was $3. Might not seem like much to some people but on our limited retirement income, it is to us.. every dollar counts. Well they've been trying to switch me over to Uverse till I finally called and told the lady about the fiber optics less wires we do not have. She said she would make note of it. Called to complain about my increase and they tried to switch me to uverse like they did my daughter, she believed them and didn't know that she didn't have the lines either.. told her she couldn't go back to regular DSL after she did this.

AT&T has marketed services and prices they are unable or unwilling to deliver for U-Verse internet. I cancelled my landline phone due to cost--was not informed that my DSL internet was "bundled" and would be cancelled also. Was without internet for 10 days before installation of U-Verse at $100 installation charge I didn't want. Only basic speed available. Three months later, was offered speed upgrade at increased cost, and accepted. After one month, internet went completely out. Technician reduced speed back to basic. Bill is not adjusted to match services even after 30 minute call to discuss. Cannot stream network TV due to slow speed. Cannot keep calling and using 30 minutes for scripted "I can help you with that" responses that are not followed through.

Called ATT uverse because I wanted to play games online which required a wireless gateway that was 5 Ghz. They said they don't have one. Seriously? I pay for highspeed internet and cannot play games online? Had to call att uverse about bad internet performance. Turned out to be bad motorola equipment but suffered through it for 3 months. Uverse DVR just decided to update itself one day. It deleted 6 months worth of TV recordings. One month later and the DVR deleted itself again. Now just shows a big red X on the TV with the number 10 under it. Att says it will place an order to replace equipment. What about my content? Has it gone unnoticed that I pay extra for DVR service but lost 6 months of TV recordings?

I've been out of cable for over 3 hours now. I took a picture of what I've been looking at. I work 2 jobs, and come home to relax and this is what I get?! Call for help, and they do is tell me to run back and forth up and down the stairs telling me to check this and check that. It's waste of time! Not helping at all!! So now I'm out of cable for 2 days because they have horrible service! And horrible customer service! Wouldn't recommend them to my worst enemy.

The salesman promised a rate, but AT&T increased that rate without warning. When I cancelled, AT&T shut off my TV and left on just the internet for a long period of time. Then charged me for both because "it is their policy to charge for both even though only one service is being provided." Threatened to send me to collections, and would not negotiate on what was owed. While I had U-verse, my internet was never "the minimum speed" they guaranteed. Many techs came out and ended up giving up, stating that it was 10 mbps and that's not far from the 18 mbps that was promised. Stay clear of lies and billing practices that rival Carmax's policies!

I was having DirecTV to be installed into my home and was told I would have to have AT&T Internet and Phone service. After waiting for 29 minutes on the 800 number I then called the 877 number and reached some person from AT&T in India. I told him what I needed and he asked why I didn't give U-Verse a try. I said “you know I didn't even think of that". But I had got a great quote from DirecTV and he told me he could beat that. On the phone with him for 47 minutes I agreed to get the bundle and gave me a total of what my bill would be. And then he said, “Can you hold for one minute?” I of course did, when he returned he said he talked with this supervisor and was told I could be promised this total for 24 months. I said OK but with a 1 yr. contract, but 2 yrs. price quote. I was happy.

I moved and requested their services (cable and high speed internet) to be transferred to my new place. Their services were transferred but apparently not the high speed internet that I was currently paying for (instead some base package Internet which I didn't want). I contacted them to complain about the internet lagging bad - whether it was my phone, computer or PS3 it didn't matter, they all were bad. Apparently (according to their customer service rep) I'm billed a month before the service is rendered. That's Kind of odd seeing how they can't predict when I would rent a movie etc.

After being over charged for years with their landline and their so call 6 MB Extreme DSL service, March of this year I decided to change over to Uverse, with a promise that the installation would be waived, once by the person that signed me up, and the second time by the person I called to inquire about the charge. After spending nearly 2 hours on the phone it was discovered on my bill, that rep. saw the error and supposedly corrected it. So I thought, I should have known something was up because all she was interested in was trying to sell me more AT&T gadgets, also taking the time to look at my four cell phones accounts (which had nothing to do with my call) to see if she could get me into a better promo.

For years our Uverse service was fairly good, we had several outages but they were resolved quickly. Over the past few weeks our opinion has drastically changed. After a few nights of having to reboot our modem, the service went completely down for four days. AT&T missed two appointments, and after wasting hours on the phone with their technical support the service finally came back up. It became clear yesterday that they did not do a thorough job, the service went down again and has been intermittent ever since. I explained to over five representatives that my wife works from home and relies on the Internet for her living, but apparently that had no effect on the numerous people we talked to. If you have a choice, run as fast as you can away from AT&T Uverse!

AT&T gave me a promotion without my consent. I call to have it removed they would not. I asked to speak with a supervisor they told me it wasn't one on duty, not true. I was on the phone for almost two hours trying to get a supervisor. A supervisor finally came after I refused to hang up.

This company turned my internet off because they are trying to force U-verse on me. I paid my bill and I'm getting no service. They should reimburse me but they told me that wouldn't happen.

Both my wife and myself contacted your representatives regarding the area of your service. Each time we were told by 7 different individuals you guys did not service the area where we resided. However we talked with our neighbors in the area who stated they had the service. Each time we talked with a representative we were told by that individual they would call us back. However, no one never made an attempt to call us back. Neither of our representatives appeared to have any working knowledge of the region. I have been a AT&T customer for years and I feel that I got very piss poor customer service, and I will tell all my friends about how messed up this service is.....

Installation day... four trips to home... nothing done. Called AT&T and we both (son and myself) were repeatedly hung up on. Finally get through to set up new installation day. New installation day... comes on time... here for four hours phone, internet and TV on.... but left cable laying across the side and back of house. We were told by installer he was going to bury it... instead marked it with Orange flags, left saying nothing. Call to ask if they are going to bury cable. They offer to come out immediately. But someone must be home. So set up for today. Each time they call we get a different answer.

Simply put, I'll never be a customer of AT&T Uverse again, almost dropped wireless also. However their customer service is superior to any carrier. If you are not under contract how can they charge for a month then de-activate you.

Account # with Uverse **. I've talked to a total of 10 of their employees and NOT 1 of them knew what they were doing. They cancelled an order that I had requested 14 months after the fact. By then we had requested to simply leave all as was. Being that AT&T Uverse had already wasted hours and hours of our time, we requested they leave all as was. But then they cancel our service. We were without internet for 3 days (my husband works from home). They set up new service (on their own, we never requested this). Never told me they had to change box at home. Thank goodness my husband happened to be home, and they installed new equipment. Not the tech fault I'm sure, but again had to waste so much time resetting all. At this point in time, I've probably spend a total of 8-10 hours on the phone with representatives. Not a single one knew what they were doing, since apparently screwed things up royally. Now, they have account in my name (new account, which I did not request) with this information. Still not fixed.

In Dec. 2012, my boyfriend and I signed-up for DirecTV and AT&T. We were told that if we bundled the two services that we would get discounts so, (naturally) we did just that. It took a few months for AT&T to complete the bundling process before we got our first combined bill. AT&T took over and double-billed us every-other month and had twice turned off our DirecTV claiming that someone contacted them saying we had canceled our subscription. After about a year, we dropped AT&T.

Slow 7 Mb speed in LA. After almost 20 years living in a high density area of LA near San Pedro, I have never been able to have high speed internet or Uverse. Evidently, according to some AT&T workers I corralled in the area, the cost of laying the cable is "too expensive." So, if I want faster internet, my only choice is Cox Cable and their customer service has left something to be desired. Where is Google Fiber when I need it? Why can't satellite internet be a reliable, fast choice? Is this the 21st century in Los Angeles or not?

5 different techs have been to my house. My service continues to be interrupted by who knows what. They can't figure it out. Unfortunately, we are under contract. So we call them to report the issue and of course the office is closed. You can only get hold of someone if you call the new service number. Sure they want to sell the product but NO, they don't want to fix it. Good luck!!! I will never recommend them! EVER!

I never had so much problems with a phone company like I had with AT&T. I had them for 2 years. I am trying to get it disconnect. I have moved and they don't have it here. They are telling me I have a pass code or favorite restaurant which I never had, so they will not do anything for me. I have my account, social security, and address. I can't believe this. I told them I stop my card so they can't get any money out of account. So they need to do this so they can get new address to send a bill so they can get their money.

DO NOT fall for the Uverse bundle... Since March 3, 2015, I've had 11 servicemen out to the house, spoken with 39 telephone reps, invested over 40 hours on the phone just to have my old service reinstated. The original installers of Uverse cut all of my old lines (phone, cable, internet and home security) at a cost of $50 to replace at $50 per TV x 3 = $150.00, Home Security $49 = $199.00. Uverse lied about EVERYTHING. The phone crackled, the TV went in and out, the internet slowed by approximately 75% and until the home security company called, we weren't even aware there was no protection in the event of a burglary or fire. This coming Monday March 30, 2015, #12 serviceman is "supposed" to reconnect the DSL.... And as for the Uverse bundle promised at $89 monthly including free installation, we received a bill for $241.68, which will definitely NOT be paid. DO NOT switch to Uverse bundle.

I was living in an apartment and I was using AT&T Uverse until July of 2014 when I purchased a home and moved in with a new electric, water and internet provider all new utilities. In August I contacted AT&T and paid my final bill. Today I was contacted by a bill collector by phone. I paid the bill of $31.19 to avoid a negative occurrence from being on a credit report and I told bill collector I was paying to stop AT&T, as I pay all my bills, on time, all the time, but I would pay and, go after AT&T as I do not believe they would steal from me in this unethical way. I am really mad then I immediately called Uverse back and said they had no evidence I paid even after I gave them my confirmation number. I need an attorney because I may get another bill six months, or even a year from now.

I have been having issues with my slow internet for years. I have complained here and there. They are very by the book and very polite on the phone to resolve nothing. It always seems fine on their end, maybe it is. Then in that case whatever determines their end, sucks. I have been paying for 12 Mbps download speed. On a average I'm usually getting about 3 Mbps. I have may logs of my internet speed test. It has never been consistent. But like I say, it never ever gets resolved. I'm in a building which only has AT&T as a internet provider. I sadly have no choice. I hate, I HATE AT&T UVerse!!!!!!!!

Just moved from Comcast after being their customer since 1999, the service just kept getting worse! 2 days of Uverse and I am loving it!

I returned internet equipment to AT&T via UPS store at the end of January 2014 - 14 calendar days after receipt. I received an invoice for $106. I phoned AT&T and they assured me the bill would be credited once the equipment was received. 2 months later I receive another invoice. I phoned AT&T again and they said the equipment was notice received the amount was owed. 1 week later, I received collection calls demanding the $106 balance. So, AT&T is out of equipment and I'm out of $106. I've shipped UPS for 15 + years and never had them "lose" a package. Doesn't seem right to me.

My cell phone drops calls all the time. Or people tell me to repeat what I'm saying because "I'm cutting out". If I'm expecting or making an important call, I will drive in my car to sit near a tower, so I won't lose the call.

AT&T U-verse is not consistent with the internet service, have to wait for a min to restart.

Was told by sales we would get NHL network, HBO, Cinemax, and Showtime as we were getting from Comcast for less amount. When service was connected there was no NHL Network or HBO or Cinemax and our bill was more. When I called to complain was told they did not even have rights to NHL Network and if we wanted HBO, Cinemax they would take $20 off our bill. Unfortunately we bought it hook, line and sinker. Unbeknownst to us we were placed into a contract and we're stuck with their horrible service for what seemed like an eternity!

So I ordered AT&T Uverse on Thursday of last week. One thing I instantly didn't like was that they was mailing my Wi-Fi router out through UPS. And the man came to install the Wi-Fi and the router didn't even arrive yet. The bone I have to pick with them is that they need to have their equipment with their employees when they are sent out to install the Internet. NOT come through UPS. Had to wait longer for the equipment even though the Internet was installed. Ridiculous.

We recently got Uverse & we're big race fans it's so wrong we can't watch Xfidney on Fox Sports 1. Why??? We pay for that station so we should be able to watch race.

Over the past six months or so we've been experiencing an "intermittent U-verse problem" which means the service for phones/internet/t.v. Will disconnect on certain days a couple times an hour (other days no apparent problem). This interruption of services constitutes a serious problem for those trying to reach us via telephone; also for our use of internet for business purposes (and t.v. watching at night). We've requested several times that an AT&T service technician come to our house to check out the problem; however they are usually unable to locate what is causing the problem with their testing. Meanwhile, the service disruption ("dropping") problem continues.

I signed up with ATT Uverse in June 2014. It's been 10 months of ridiculous and horrible service, my television is lost constantly, i.e. at least a few times a week for no apparent reason. Further, my internet is slow, the wheel will spin causing me delayed replies to my clients. I never had a problem with TWCABLE when I lived on the East Coast. Not ever. Gosh, wish I stayed with them or had not elected ATT UVerse. I can't wait for my year to be up, and I will be switching providers. Do not use ATT Uverse. Use anyone but them. ATT for cell service is solid. I would not recommend ATT Uverse nor would I ever use them again ever. Their prices are high and one would expect quality service. Haha. Not happening with them.

I had U-verse install on March 6. The technician was did my original install was actually great. He cleaned up our outside wiring and installed both internet and TV service. After previewing the TV service for a week, I decided to cancel the TV service. I called AT&T and they persuaded me to upgrade my internet service as I was canceling my TV service. They scheduled another technician to come out and perform the upgrade. When he arrived, he told me he would be adding another pair to my account to complete the upgrade. However, in the process of adding another pair, he took down the original service. So, we have no internet. IT IS A HUGE NIGHTMARE.

Start with the good, HD is great, internet speeds good. Nightmare part, the intro price actually ends 30 days before you get the bill. Your bill will then nearly double, so they offer a "new promo" more than original but less than double. After that it took 3 more months of calls (10 hours on the phone) to get the "new promo" actually on the account. 1 year after that it started again so I'm canceling and the phone people disconnected me twice during that process.

I signed up last yr for AT&T U-Verse since I have had my phone with them for many yrs. I was quoted a one yr contract price. In calling to renew my contract yesterday, I was told the rate had increased over $20. I told them that was not acceptable and I would go to Comcast. In checking Comcast I found they did not service my area. So today I called AT&T back to tell them I had to agree to the increase, only to find out that that offer was not valid today. So now the increase is well over $30 a month. They have no value for a returning customer. I tried to speak to a supervisor who said she could do nothing to help me. I would never promote this service to anyone.

Our AT&T Uverse account is constantly changing. We must call and report errors. We have been given new promotions to reduce the price only to have it raised again. Every new promotion starts a new contract. I was told that a cancellation penalty at twelve months would cost me $186.00 and reduced every month by $15.00 thereafter. So, every time I agree to a new promotion to reduce my rate, I'm back to the twelve month penalty rate. Our bill has been raised the very next month after we agreed to a new promotion. There is no explanation.

Very unreliable near the end of the month because I think they are throttling our speeds when they are not supposed to be. Whenever we use a certain amount of data through our wifi, it gets slower every single month. It also kicks you off for no reason or explanation.

I've been with AT&T for 20 years, had DSL with them for 17 years. I run a small consulting business from home and rely on the phone & internet to communicate with clients and send information. 3 months ago I try to get onto the internet and it's wasn't working. Neither is the phone. I call AT&T and they say it is mandatory I switch to the Uverse modem - and they'll be nice enough to reactive my account until they can come in & bring the new modem. Guy comes in, says he can't do anything since he needs to get to DSL plug that is behind huge shelf that is bolted to the wall (I was told they simply need to switch modems). We spend all Saturday moving the shelf, guys comes back Monday (2 hours after the end of the time window), stays 6 hours.

This is the third time in less than six months that our U-verse and DSL have gone out. Waited all day for a service tech, then received a text that they can't show up! Been four days without service. AT&T sucks at customer service!!

In December 2014 a technician came out, turned service back on and changed equipment out. AT&T shows 3 boxes returned but continues to charge me for equipment. I call each month (3 months now) to dispute the charges and explain that the technician took the old boxes with him. 2/22/15 when I called and talked to ** he told me he shows the boxes returned, told me what amount to pay and that it would be corrected on the next bill. Got it in the mail, and it's still wrong. Tried instant chat but that person couldn't figure it out and didn't show the boxes being returned at all.

So, my wife and I went with AT&T U-verse Internet when we moved down from LA. We got the introduction rate of I believe 45 bucks that would go away and jump 10 bucks after a year. Well that happened, but then just two months ago our price jumped another 10 bucks for no reason. So, I called to ask why it went up when we did not change our service. They told me that they could not help me by cutting my cost again, even though they had no answer for why it went up. Instead they told me that they could get me TV now because I was paying the same amount as someone with TV and internet!!! I told them that I did not want more services. I wanted the service I had for the price we had agreed on. They said that they could not do that so I asked to speak to the supervisor.

The service from AT&T U-verse is very poor. Their internet is very slow despite having an upper tier service. Often videos buffer, pages open slowly, the spinning wheel just keeps going round and round while I wait. I have to watch my monthly charges closely as they will increase without notification. Unfortunately I have about 8-9 months on a contract for internet service. I was told due to promotional billing that I was obligated for a year. I have been very loyal to AT&T with mobile service, U-verse TV and internet for 6 years.

3 Weeks ago we signed up for AT&T Uverse over the phone. We originally called due to the $89/month rate for a bundle package. We were going to get Basic TV, Basic Phone, and the fastest internet possible. After a while we ended up to agree on a rate of $112 per month due to the fact that we added 2 TV's. We were also promised a free 32" TV or a $250 credit.

When I signed up for Uverse all NASCAR racing was part of the package. Now they are blocking the NASCAR Xfinity races. We get dart games. If they are not going to broadcast the races the consumers should be entitled to a reduction in their monthly bill. I would much rather see the races.

I had upgraded my att u-verse internet from 3.0 to 18 mbps. So shortly after that my wifi stopped working so I had them send a technician to my house. He found that the router was defective and replaced it with a new one and according to att is worth $100. I asked the technician if this was going to cost me anything he said absolutely not. A few days after that I was as happy as could be until I look at my bill, I found out att was now charging me a $7 router lease fee every month.

Just signed up. My paper receipt has the activation fee of 49.00 crossed out, wasn't supposed to be charged. Called up to complain. Took me about 40 minutes. People constantly putting us on hold for 5 minutes at a time. Finally at the end all you get is "I am sorry ma'am but that's not what is in my system." I had proof, right in front of my face, dumb **. Wouldn't take it off.

On 2/25, after receiving a voice mail from U-Verse that my bill was coming due, I called to find out why I had never received the monthly email. In October, I enrolled in paperless billing and received an email every month until February. I immediately called customer service, though he could not figure out why I did not get my bill, he told me that I qualified for a package deal. I currently has just the internet service for $59/month. He told me I could get the fastest internet speed and basic tv service for $78/month for 24 months with no contract. I asked him what basic tv was, he stated it the basic news channel, a lifetime channel.

I received a call from AT&T about switching to their Uverse Plan (both phone & internet). The saleslady convinced me that if I tried their Uverse phone and internet, and did not like it, that I could switch back to the DSL and regular phone. Upon trying it and hating it, I called to switch my service back, and they told me that once I switched to Uverse, I could not switch back to DSL. I was so ticked off, as I was totally lied to by their salesperson. Now, they are ringing my phone off the hook to try to get me to switch to their Uverse television. That make it sound almost too good, but now that I read these reviews, and realize that I am not the only one who has been trapped by their shady practices, I think I will just stay with my DirecTV service.

I called to inquire about lower cost options because I recently retired. Finally, after about one hour on the phone, the rep quoted a total monthly rate of $87.00. New Directv service was installed and when I opened my new bill, I did not get what I agreed to. The tv charge was higher than quoted, my bill had incorrect charges and I was promised a $50 gift card which nobody seemed to know anything about. I wanted to cancel everything because I was so frustrated but was told I would have to pay a $480 early termination fee to Directv and I am locked into a 2 year term. I believe AT&T totally misrepresented the actual charge and now I am stuck. When it does come to the end I will never do business with either company again, after 45 years with AT&T.

Call AT&T to verify change in price. They do not care they went up. I have U-Verse basic package with no HD and paid $65.00. DirecTV offer HD same package for $19.99 for first yr and then at $29.99, same as DISH Network. Why paid so much for the same with AT&T? Also, I have HD antenna in my home and get better reception. The only reason I have the cable is for my wife record the programs. AT&T is too expensive.

Anyone who is thinking of getting AT&T u-verse Don't do it!! I have had nothing but problems with them since I've signed up... Everything from taking money randomly out of my account for no reason to them mistakenly turning me off and trying to charge me for the Restoral fee... Not to mention them changing my payment cycle without giving me any indication that they were doing so. When you call customer service I was transferred multiple times and had to explain over and over again what was wrong.. When they ask you what you need help with I feel as though they should send you directly to a person that can assist you. Since July (when I signed up) I have had to call them almost every single month and sometimes 2 to 3 times within a month.

Went to AT&T store to get a new phone ending with a free tablet, that is not free. Even when I told the girl that I didn't want it, she insisted and keep typing in the computer saying it's free anyway. After signing the contract, not before I found out that I will be paying almost $200 per month for a service that in fast food stores, hardware stores, and almost everywhere it's a no-cost.

So since we have moved in our house year 2000 we have had AT&T Uverse. Every month I wait for the bill, very inconsistent, we call AT&T every month about their high speed internet being slower than dial-up, never mind the $50 a month price tag. I understand this is not the highest $$ amount but how much should I have to spend to get a connection tell me the dollar amount that I have to spend to even get connected!! And I pay 200.00 a month give me a break, this is robbery for a service that never works. NO YOU ARE NOT ALONE, THIS SERVICE IS ROBBING ME. AT&T is a monopoly, they are the only ones that provide service for phone, internet and cable in St. Joseph County Indiana zip code 46545.

I switched to AT&T Uverse from Comcast for two reasons. The salesman told me the U300 package would cost 106.00 per month (he even wrote this on my sales receipt) and told me there would be no charge for the two DVR devices (he also wrote this on the receipt.). He said I would have a choice between three rewards, a choice of either of two tablets or a 40" LD TV of which he upgraded from the 32" shown in the flyer. (He gave me a flyer showing only these three rewards.) My first bill was 148.00. (This includes at 16.00 install fee spread over the first three months which I agreed to.)

Gave us a promotion, then lifted the promotion at some point without our knowledge. We paid more than we originally bargained for for months before realizing the mistake. They didn't refund us, claiming a 60-day policy. WHO pays attention to their bills every month? My mistake to have trusted they had their ** together. They should have been liable.

We have had the AT&T wireless cell phone service for years and their customer support folks talked us into trying out the Uverse bundled internet and tv service. Their internet service is awful slow but we stuck it out for a year since we got a pretty good deal on the bundled service. Our year contract is up and now AT&T Uverse has raised our monthly bill from approx $130 to $220 a month incl taxes and other fees. Their customer service rep, named **, told us there was nothing he could do. They will contact us if they run another promotion (no thanks don't bother). I wouldn't pay $20 a month for their subpar internet service but they want to charge $60 plus equipment rental. Honestly the dial up service from last decade is faster than their so called high speed internet.

I have two lines at my home, one DSL for the house and a Uverse for my office/guesthouse. Two separate bills every month paid on time. All of a sudden the AT&T idiots contact me and say the house DSL line must be upgraded to Uverse or service would cease. So I dutifully set it all up and scheduled the install. I told the installer in detail that the guesthouse/office in the rear building was my office so PLEASE PLEASE PLEASE don't disconnect my office, as it is a separate account, always paid by my credit card.

First off, when my Uverse is actually working correctly, I love it and it is why I continue to put up with their customer service CRAP. It is really inconvenient that they are the best TV service I can get in my area or I would not be using them. They have got to figure out a better system for people that move and need to get their service transferred. The past two times I have moved, you would think I am asking them for a million dollars in order to get them to set up my new service correctly and in a timely fashion! I mean, isn't that what they are supposed to do?! A year ago, my husband and I moved into a rental home and it took them 3 weeks to come turn our service on, thank goodness for the local provider that came the same day we requested them to come out. That wasn't even the kicker, they shut our service off at our old house when we weren't moving out for another week!

AT&T don't care for their customers as they say. Every month I call for an extension then my service gets interrupted...that's $49.99 Each time and they have no record of me ever calling every month for an extension. The managers are rude as can be.

I highly advise that paying customers stay away from this shady company along with the other cable providers. I was on the phone with the salesman for uverse for nearly 40+ minutes negotiating an introductory package for the first year. We agreed on the u300 package with wireless box for second tv, 18 mb internet, sports package, and hd package for $105 a month. Amazing right?! Well, got a different package upon installation. Shocker. The salesman lied to me about the sports and hd package.

They said your technician will arrive between 12pm-4pm. He arrived at 2pm, cool I thought he'll be done and I could enjoy my day off. After the technician looked around maybe for 10-20 minutes, he said the problem was outside and he needed to call back up, they will come back in 30-45 minutes. 1 hr passed by and nothing, after 2 hrs of waiting I called customer service and some rude rep tells me that if I want my problem to be fix, they're on schedule to come back between 7-7:30pm. What kind of service is that, almost 8 hrs waiting around. WORST Service ever.

I think it is totally unfair that race fans are missing the race because it is sponsored by Xfinity! Please resolve this as soon as possible! If not, as a consumer, I can switch to a competitor. I am a 20 year plus customer of AT&T. Let's come to a quick resolution to this problem! Thank you.

What genius decided to pre-empt Nascar on Saturdays? With 6 hours of Darts? Who the hell watches Darts? And why is it so difficult to complain to this screwed-up company? The only reason we put up with the poor service is to watch the races on weekends. Well if there are no races there is no reason to keep the service. For the $150.00 a month we currently spend we can find another provider. AT&T Uverse Sucks!!

AT&T sales guy really got me good. I got the offer for $500 Visa gift card so thought I would check it out. The deal was for wireless customers who could get a digital phone, Internet and U-verse TV bundle with free install. **, the sales rep, tells me all of this for $125/mo. Wow! Ok! The install was fine but the installation guy complained the whole time about how much work it was for him. He's getting ready to leave and I asked him about my phone and he tells me there is no phone service on the work order.

I have been an AT&T U-Verse customer for 3 days, sat on hold for 5 and a half hours, appointment was changed without notice, install tech was 3 hours late, box stopped working hours later and they stated they would come between 8-12 but never showed up or called to say they were not coming. Finally fixed it myself. Their customer service department is clearly Indian outsourced and you can hardly understand anyone. Even before I got the service, it took over an hour to either get through in chat or over the phone. After the customer service tech talked to me like I was stupid for a half hour, she realized maybe something was actually wrong. I ended up buying a separate power cord because the one installed was stripped.

I've had AT&T and DSL since they bought out Bellsouth years ago. When I moved to a new location, actually closer to the city, my service got worse. AT&T assured me it would get better, and have continued to make the same promises. 6 years later we still have the same unreliable 1.5 mbps and the price per month continues to climb. Are you kidding? This is metro Atlanta for pete's sake. I don't mind pay more for better service, but more for worse service? AT&T is truly the worst company I've ever dealt with. I dropped their wireless years ago for this very reason. Would do the same with DSL, but we have no other providers.

I called AT&T to sign up for one of the Uverse Bundle Promotions. I told the salesman that I already have a Cellphone and did not seek a telephone landline. The salesman said that the Phone Landline was included in the package deal and it was free. I signed up later in the conversation. The complaint is that my bill shows that I am being charged $26.53 every month for a service I do not use nor did I originally seek to purchase!

So I called them Feb 27, 2015 (Friday) to switch our DSL service to a new apartment that is in the same building, except a different unit, since we moved to unforeseen forces. I was on the phone with them for an hour and they kept having me switch over to Uverse even as I told them we can only get DSL in the apartment. But they said they could only order it as Uverse and makes a Uverse account for me. She said the apartment and building itself is wired for Uverse so she told me I can self install, but I chose to have the technician come instead. A technician comes the following Tuesday and he said we are not wired for Uverse after checking the wires in our building for 2 hours and says that he will send an engineer to fix the wiring either the following day or today and they will call me.

Here is my experience so far. Feb. 2, got service installed (bundled package) phone or internet did not work. Feb. 3, tech returned to complete but still could not get service to work. Tech took equipment and I was told service will be cancelled. Feb. 15 got a bill for over $300. Called U-verse and told them my service should be cancelled and I have no equipment. March 3, got a call saying I have an outstanding balance and instructions on how to return my equipment. Called U-verse and was told I will be getting a letter in 5 days stating a zero balance. March 4, got call about delinquent bill. March 5, was told my account was never cancelled and they don't know why (it states on the notes I called to cancel on Feb. 15th). On hold for over an hour to speak to the disconnection department. Bottom line, still not resolved and I lost my phone number I ported over for only one night of cable service. Run like hell from U-verse unless you have a lot of time to burn.

Their installer drilled from outside of my house to inside through the side of my surround sound system. I called and filed a claim with pictures and information. Today I get a letter from them saying they need more information like the name of the installer and what happened. Apparently they don't keep records that they keep and maintain. At least Time Warner sent out qualified contractors to install THEIR equipment. Wish me luck.

AT&T came digging and looking and digging some more. After a few small holes in our neighbors' yards done with shovels, and not finding what they were looking for, they came digging in my yard. Yep... Right where the line was... About six feet down and required a backhoe. One big hole that ruined about two-hundred square feet of turf.

Why did U-verse not let Fox Sports show Big East basketball? Chose to show a dart game in its place! We were all set to watch the Butler game and were so disappointed that I feel like getting rid of Att u-verse. All of our friends and relatives watch the tournament and I hope they all contact you. This is awful. Either you contract with the station or you don’t, but don't leave your customers stranded mid-way and just before the final exciting tournament.

I want to point out that this happened at the AT&T store located on the 2nd floor, in the King of Prussia Mall. I went in in early February to replace my broken iPhone. I purchased the new iPhone 6 and the representative, **, told me to buy this $38 screen protector. She opened it, and was putting it on the phone before I even bought it! She assured me that it cost this much because it was COMPLETELY covered with a warranty. Within 2 weeks I was putting on my new case I bought, and the screen cracked. I went to AT&T and they told me I had to go to Moshi.com/register. I left, did as I was instructed, and their website says that I don't have to register with them if it is from AT&T (right at the very top of the page before any other information).

At&t u-verse is not consistent on their billing. When I first started in July 2014, my bill was due around the same time for July, Aug, Sept. All of a sudden my bill was due before the month within 20 days from my last bill. I called them and they fixed it. In December they billed me twice Due Dec 5 and due Dec. 31. I called them but it's hard talking to someone who understands English! In January I got a bill due Jan 30, then feb I didn't get a bill. Then I got a bill due Mar 5. I figured they were crediting me for billing me twice in December. Then I get another bill in March due March 19. That's 2 bills in March. One due March 5 and March 19. Not consistent at all. So sad.

I will never do business with you again. Your customer service is the rudest people I have ever met - they lie, lie, lie lie lie. We have been with Uverse for probably 15 years or so and not until the last 4 have we been thoroughly disgusted with you. We have had a ongoing fight over poor equipment, service, billing. You can't employ the American people? Someone who actually speaks clear English or understands it? Come on. I have been talking with many and I do mean many people that you have turned over to collections on problems they themselves called to your attention and tried to fix and you idiots turned it around and made the mistake and punished them.....

They take away channels from the package you have but they want you to pay the same amount every month. The only way you can get the channels back is to pay for another package. What a scam this is. These stations came with the package deal i get every month but they take away some of my stations and want me to pay more to get them back, wtf.

Tonight I called AT&T to to see what services were available in my area, along the Mississippi Gulf Coast. I reached a Rep named Dennis and he couldn't have been more helpful and friendly. Dennis offered a "no gimmick" approach and offered 18mb internet speeds and a home telephone for 12 months at no additional charge for a total of $51.50 per month. He was upfront that AT&T did not offer UVerse television in my area but offered to set up a DirecTV account if I wanted, to which I declined.

On 2/20 we switched our TV & internet to AT&T... I STILL have no access to e-mail. Now... no records of previous calls... On 28th spent 1 hour+ on phone with tech. We reset passwords..etc. Still no e-mail.. He said "this is a bigger problem, let me call you back in 10-15 minutes". I am STILL waiting. Each time it takes 7-10 minutes to get to a LIVE tech person.... STAY CLEAR OF ANYTHING AT&T.

5 straight days of emailing and hours of calling (you all know it is literally hours) I bought a new construction townhome and there is a Unit A & B - no one can figure that out or change it. The other unit has already established service. I cannot possibly the first person in Houston to have this problem, yet they act like it is a new thing. The 4th day I thought I made progress, after many transfers a rep stated they have made the change and I will be called back 24-36 hours to finish getting set up. Of course I was not, waiting like a teenage girl hoping that boy called, because just like that, they didn't. I got back online to get the online promo and SURPRISE, still not separating the two units and I can't get their terrible service anyway. I also waited the time window 12-3 on Friday for the tech to show up because "He will see it is two units and install" never came.

We have repeatedly complained about slow service and highly variable speeds. A download from Western Digital (hard drive manufacturer) of 60mb took 5 hours and a download from Winzip (zip file software) was registering 9kb (yes a k). Net neutrality cannot come fast enough. AT&T says their speed is not affected by loading but the weekend speed is definitely slower and highly variable. AT&T says they don't throttle sites but my personal experience says otherwise. The tests show that the speed varied from 8mbps to 24 mbps but the actual time is what counts, not tests. My personal experience and press reports say that ISPs are extorting web sites for fast lane bribes. How can a company consciously treat their customers this way?

I called to disconnect my internet in Dec. 2014. Was offered new price and charges for December that resulted from end of promotional period waived. In Jan. 2015 internet disconnected for nonpayment of those charges waived in Dec. Horrendous customer service but got internet restored with promise wouldn't happen again. February 18, 2015 internet again shut off for nonpayment of monies billed in December and supposedly waived. Paid bill online and was told internet back on in two to four hours. Not reconnected. Next day, told internet was permanently disconnected and would have to put up new deposit of $100. Did that. Said internet would be on in four days. Wasn't. Told I owed $230 dollars, treated like crap, hung up on, presented couldn't hear me etc.

I truly enjoy my AT&T service. However when it comes to billing and promos offered they truly do not follow through. I've seen a promotion of when you move take your service with you. A 3 year special that was 99.00 a month with a 300.00 visa gift card. The rep told me that he could reduce my monthly rate down to 79.00 in lieu of taking the gift card. I said OK. This was Oct 2012. Thinking OK set for 3 years. Sept 2014 Billing Changes I call complain about billing changes and rep says, "No way that it was for 3 years but I will take care of you," ended up with a 1 year contract for 99.6.

I had been receiving offers to switch from Comcast which I get for free in my maintenance, and after saying they were disappointed that I did no want to go thru with the offer, they sent a new offer. $59 for U-verse internet and TV. Plus I added phone. Rep said total $112 month. Paid over 130 each month. Now slammed with a Bill for over 430. Are they kidding me? Charging for each service individually instead of the bundle I was promised for 12 months. They have no corporate office that resolves these issues. The first person never even looked at an email I sent showing the offer. The others are rude, indignant, nasty. Yesterday I was told I got a great deal. I GET COMCAST FOR FREE! Do not answer these ads. Just a room of phone solicitors trying to close a sale for commission. Please help me resolve this. I have names, ads, and notes from this outrageous scam.

I live in the country about 12 miles from town so AT&T is my only choice. All I can get is dsl with a big whopping 3 mb! I have called to try to upgrade but uverse is not available here - only if I lived the 12 miles in town! I can not even upgrade to their 6 mb - not available here! AT&T get in this country and offer more and better internet for everyone!

I just wanna tell everyone who's thinking about getting an AT&T Uverse, just how bad their connections are. Hope this helps before people getting injury over punching things by slow / unstable connection. I just came back from Japan, and I'm staying at my family friends house in Palo Alto, California until March before I start living in Hayward, California. This house has an AT&T Uverse, and paying pretty decent amount of money for it.

Signed up for service for basic cable and internet for advertised 58 dollars a month. All was good - hooked up by a really nice guy Toni. I gave the company (actually my husband did) the account number w/ agreement for 58 dollars a month every month on a certain date. Next thing you know about a week later I see the charge on my checking account of 210 dollars (not close to amount and date agreed). Super angry and disappointed. Canceled service.

Was paying 115.00 per month. Now 250.00. At&t changed plan without authorization or my knowledge. Charging me for a returned device returned within 14 days. 2 warrantied phones sent to me. Phone less than a year old but it's outdated and no longer updates. Phone does not work. RIP OFFS!!! DO NOT GO TO AT&T!!

I recently was sold TV cable and internet by AT&T. I switched because I was paying too much on my old service and it was hiked another 20 dollars in one month. I'm on a fixed income, so 20 bucks IS an issue. AT&T told me for 86 dollars (a special they were running), I could get service for that amount each month. I got my first bill for 149 dollars, I complained and they promised to drop the access fee of 49 bucks. That still leaves me with a bill over 100 dollars which (if my math is correct) is not 86 dollars a month as quoted by the sale rep. In the end I will be expected to pay MORE than if I had kept my prior service. What part of 86 dollars a month DON'T this cable company understand??? 86 dollars is what they claimed my bill would be, it will in reality be over 100 dollars - more than what I wanted to pay and this is without any Wi-Fi service, just basic internet. What a ripoff! I will be canceling ALL of it! I can save the money and read books.

You won't really have trouble with them. Just don't pay extra for sports package and other package deals. Because 99.9% of the time the game you want to watch will be blocked out. So you pay monthly for something you can't even use. I would recommend direcTV or some other cable provider that doesn't block your stuff out that you pay for. I will be canceling AT&T in April.

I have AT&T U-verse for about 6 to 7 years. The internet speed that I pay for is 12 Mbps so I always have poor service and low speed, when I test the speed I always have the speed between 1 Mbps to 4 Mbps. When I call AT&T they always start saying it's because I'm using wi-fi or because I have more than two devices in home, blah... blah... blah... Then, because they do that before I call and before I do the test I go to my internet wired PC and turn off all other devices, so they don't have how to say it's my fault. Then when I call they do some magic adjusts and the speed blow to 12 - 13 Mbps. Make me happy for about 12 hours and them the speed get to the really low speed again.

I have guest coming from South America, I did a live chat with AT&T Uverse to ask them which channels I currently had were in Spanish. After 9 minutes of typing back and forth the best answer they could give was I could download a channel lineup. I asked again - "Which ones were in Spanish?" They did not know! I went through the guide myself and created a guide myself finding all available Spanish Channels. Later I received a call from Uverse support asking if I was able to resolve my issue. When I told them NO and described what I wanted, they said they were not sure such a list existed???

We first signed up for a package deal, after dealing with constant drop in speeds and upgrading the packages 3 times - proceeded to persist - I called to complain. After telling them the whole situation the person got an attitude - didn't understand what I was talking about it. Basically told me that I had to deal with the problem cause they couldn't fix it. Customer service rep had the audacity to tell he was running on U-Verse with minimum speeds and had no such problem occur with him. This place is a joke - doubt they'll ever make it big. If they do only cause they rip people off promising false hopes, and people being too busy to go and fix it by canceling their piece of ** service.

I really like AT&T wireless and their customer service. I truly DISLIKE AT&T U-Verse. I spend literally an hour to an hour and a half every month or other month to resolve issues with my service and my bill. I have never dealt with these issues with any other service provider, nor written a complaint about a company in my life, but I had to reach out to a reputable service to voice my concern. I'm quoted an amount for a bill and then billed a lot more. This month it has gone up $90.00, because of their inability to keep to the agreement that they made to me. Even my family members deal with the same issues in their homes. The other big announce is that as of today, I have been on hold, disconnected several times and I'm still waiting for a call back after an HOUR!!!!

My family has foolishly switched to AT&T U-verse twice. The first time the sales rep said we didn't have to worry if we liked the service or not, because the first 3 months were free. If we were unhappy, just cancel & go back to our previous provider. Well, in the fine print, it was only free if you KEPT the unimpressive AT&T service for the one-year contract.

I contacted connect tech by computer... but first I had to run a scan. The scan faltered so I went straight to talk to tech. The reality is that it takes forever to get "ANY" problem fixed. By the time I wait that long I want my issues fixed. Had 3 problems. Tried to install overdrive program but adobe flash program outdated. Tech Mikhail **. Fixed 1 of 3 issues. 1. Scan program did not work. 2. Adobe flash did not update and 3. Install overdrive for PC.

My review is a bit different. My husband went to inquire about service yesterday 2/21/15 and they didn't give him any info, just what looks like a sign up sheet. My husband has TBI so I as went to and made a call to see what my husband and the sales person discuss, because on the form it looked like they made an agreement to service. We currently have cable/internet. As I was on the phone with a gentlemen of the store, he told me he was the one who handle my husband transaction. I kindly ask him to state what they discuss because my husband doesn't remember the full detail and the amount he was told. When the guy told me, I ask him as a consumer to a business person, what does he have to offer that will make me switch to their company since his price was a bit more for the same thing I already have, and I am not thrilled about switching just to pay more. The guy rudely said, "Well, if you want cheap cable, stick to what you have. If you're looking to save money then cancel your cable. If you want a deal then sign up with me."

For years my neighbors I have been bugging AT&T to come out and and upgrade our Internet. Currently everyone on the block has an unstable 2 mbps (translate to about 200-300kb/s downloads) and every single time they say that in the next month or 2 they will come and upgrade our Internet. This has been going on back and forth for around 3 years and we still have the same ** internet. To top it off, for the past 3 weeks, my internet, after 7pm has been going out every 2-30min, usually going out about 20-25 times per day. AT&T has not done anything about this problem. I am extremely angry and fed up with AT&T but can do absolutely nothing about it because they're the ones that rent out the service to other ISPs in the area to distribute so I would still get the same speed no matter what. Avoid at all costs.

I have had nothing but problems with ATT. They've changed their policies so much that it's hard to ever know what you'll be charged. There are hidden fees and sketchy charges. To recall one particular problem, I tried to refill my pre-paid account and it charged my card 3 times before it went through and I didn't get my money back that was taken. Their customer service is almost non-existent and the online help isn't help at all. They just reiterated what I had told them and did not fix the problem. I recently switched off of ATT and will never use them again. Their internet also cuts out all the time and is very slow.

My scheduled AT&T Uverse service transfer was not completed on time and all due to a small mistake by the AT&T guy who took my order. Worse was that I had to be on call with the service centre for almost 1.5 hrs where they transferred me to diff depts. and none had idea on how to resolve the issue. Result is we are with no internet for 2 days and it's ongoing. I am posting this review using my mobile data.

For some of you be aware that AT&T to offer UVERSE in some areas. They will not honor the market offer of free installation and equipment. It turns out that to get UVERSE into some of the areas, AT&T had to kludge the UVERSE by placing special equipment in the area and it also requires special set box in the home. The special equipment has an upcharge to you the customer and it does not run the speed that they advertise. Moreover, AT&T is pressuring DSL customers to move to UVERSE. Here is the bad news, there is not return to DSL, so be careful.

We have what AT&T calls the Max turbo internet speed (24 mb/s- download speed). This speed has never been delivered except when the service technician is here. He resets one of 11 channels to find a channel that is not busy and may measure 24 mb/s at the terminals of the modem. This speed is only associated with a hard wire connection, but is advertised as a wireless speed. We typically measure about 8 to 15 mb/s but never 24 mb/s. Some days the speed is 1 to 2 mb/s and this is due to a number of other users on the same channel.

I moved and brought my u-verse account with me. AT&T agreed that I would pay the same amount once I moved. I added Internet service. I was quoted 103.95 plus tax in September 2014. Every month since September I have been overcharged. Every month when I call, I am promised that it is corrected, then when I call back, I am told there is nothing they can do and that this is what I owe and that no one should have quoted me that price. I have names and dates for every month since September. I have cancelled my service with them since. I cannot understand why it is so difficult to make it right when they see the notes on my account where the charges of 103.95 were quoted.

AT&T started out to be a great company but has let me down when the promo ended. I have chatted three times and have been called twice and both times connected to a department that was closed to get a slightly better rate. It went up $60 and I was trying to avoid changing back to Time Warner. They outsource to another country and I was offered 20 bucks off when new customers get services that I have for about 50 bucks now. No deals for existing customers. Shame on AT&T.

We have 5 boxes DVR and the service is continuously interrupted and we are not satisfied. I do not know why this problem cannot be resolved. We are very also cannot record because of interruptions.

I have had AT&T for over 5 years for Internet service. I always thought our Internet was slow and went out a lot because we didn't have the "fastest" speed package. It has been awhile now since we upgraded and despite numerous calls about intermittent service and poor service even when it's connected, they still will not fix the issue. We were told by technicians that they probably won't unless there is a larger number of complaints. I guess we just have to switch to cable to get service that works. I am angry I wasted my money for this long.

At the time of my renewal, I was notified that there would be a 49% price increase if I were to resign for my second year of service. Thinking that was a bit high, I went to Comcast for comparable service and brought their offer back to AT&T Uverse. They gave me a "special promotion" by increasing my internet speed to the best package (comparable to Comcast's) and kept my pricing close to last year's price. Neither parts of this agreement were applied to my account.

I called AT&T to report another episode of sluggish connection speed and signal instability. This problem has been recurring from time to time and fortunately, usually reverses itself or the company ships out a modem. Occasionally we have service outages in our area, so I called to report the issue and ask if it was area-wide. The technician was helpful and the signal improved. When asked if there was any other way he could help me, I asked if he could connect me to customer service, because I wanted to find out more about a TV promotion. We don't presently have Uverse TV, so I wanted to hear about the offers.

I signed up for AT&T UVerse in August 2014. Their service is fine. It's their billing department that has their head up their ass. I was quoted a monthly price of $92 for Internet and TV for 12 months. I have yet to be bill the quoted amount. For the past 7 months, my bill has been wrong. At first I thought they may just have a hidden fee, even though I was lead to believe all fees were outlined when I received my quote. Well, after 7 months, each bill has been far more expensive than the quote. This most recent month, they jacked up the price again. Good luck trying to contact them. They are experiencing technical difficulties right now and can not be reached. **. Bottom line, AT&T UVerse is just as corrupt and crooked as TWC, with the exception that they are about $60 cheaper a month and their product actually works. Just be aware they are going to rip you off.

My family lives 7 miles from downtown Houston Texas and AT&T forced us to switch to Uverse promising much higher speed and greater quality. However we receive lower speed and quality than a dial-up internet connection. When we complain AT&T claims they cannot deliver the high speed promised saying we are too far from their towers (in the most populated city in Texas 7 miles from town) and to make matters worse they refuse to switch us back to the connection we had before Uverse.

I have had AT&T for several years and have had many issues with the rates changing monthly. Each time that I call they tell me that this is my rate and it will not change, it changes again if not the next month, within 2 months. After last years promotion ended I got a new promotion which was less channels and slower internet for more money, but I was comfortable with that price and did not want to deal with the hassle of switching companies. My bill was consistent for 2 months and my most recent month hiked almost $10. When I called I was told that there was a price change (which I was not made aware of) and this would be my new rate and the response that never fails "This will be your new rate and you shouldn't see another increase", yea right.

I had a one year agreement with AT&T; things went along fine for a few months until this month when my AT&T bill jumped by $5.38. Basically, agreements means nothing to AT&T. If they decide to increase their charges -- despite an agreement -- the customer has no remedy except find a new provider. Unfortunately, every other provider is just as bad as AT&T.

AT&T is the devil in person, the worst services I have had in my entire life. From line services to technical and customer including billing, they are the devil in person. The speed is not as claimed, they already came 10 times and always the same. I had autopay, they disconnected my service 2 times out of the blue and charged me $53 restoral fee each time. Their customer service was nasty and irresponsible. I am leaving this devil of AT&T - whatever it takes to remain sane - with WOW or DISH Network or anybody else. Never and never to make the mistake again.

Was offered $19.99 month plan & "no charge for equipment" - call was even "recorded". Later received a monthly bill for $40/mo & $75/equipment. Called back & refused to pay - told AT&T Uverse to cancel as it was a "scam" - this was not what I agreed to. I was paying less for my previous internet service. They absolutely refused, said I had agreed. I tried sending modem back, no return label. Was told return label is in box - nothing in box, not even instructions on how to connect modem. Was told if I could not do it myself - repair person could be sent out for a cost. I continued to call & state "I want to cancel, this is a scam". Plan was never used. I continued to call, said "cancel - how to return modem?" Continued to be told to use return label.

I signed up for Uverse in Nov but realized very quickly that their internet sucked and called within the first 2 weeks to cancel without being charged a term fee. I wanted to switch the phone line over to a landline but they couldn't come out right away to do that so the lady told me to wait on canceling until the line could be switched and I could keep the same phone number. Weeks went by and I called every week waiting for the guy to out and do this. He finally came in Jan. Once it was done, I called to cancel Uverse and send the modem back.

Streaming a movie from Amazon, it kept interrupting. It happened around 10 times during the movie. Sometimes few seconds, sometimes up to a minute. I started checking the internet speed (I have 15 results saved between 9 and 10 PM) and here some of the results. Download: 0.07 Mbps/Upload: 4.25 Mbps, Download: 3.77 Mbps/Upload: 0.12 Mbps to. Let me add that this is when I was able to ping the server to get a reading. The rest of the time I was not able to ping the server. This is a service that started a week ago and this is my second complaint.

I read some of the complaints from other consumers of AT&T about some middle company taking care of certain aspect of your service. With me, my business had a problem with the long distance phone call for several months, and we did everything that AT&T Rep told us to do. In our area, the company called MCI is taking care of AT&T's long distance phone call, and they refer long distance questions or problems to the MCI. However, the problem is when you call MCI, they will tell you to call AT&T.

I have never seen such a worst customer service in my life. Every representative have their own offers, i.e. every time you call they will give an offer and when you call again to take the service, the representative will tell that there is no such offer and apologize. Worst thing is this has not happened only once but multiple times. They are very unclear about the fees also which resulted in a large bill. Thank god the only thing they had good is "30 Day Cancellation Policy."

I was talked into U-verse by a representative when paying my bill for ATT by phone. He told me I would be paying about $55 month instead of $80-85 for internet and phone. LIES! I have paid literally hundreds more by being suspended (my debit information was with ATT not U-VERSE) so I was disconnected. $49 re-connect. I called for help after I got U-VERSE to connect my printer, the U-VERSE tech couldn't do it. A BLOODY PRINTER WHICH WORKED FINE BEFORE U-VERSE. They connected me with a service for which I pay now $15 a month and my printer now won't scan. Each bill per month is $90-$138 month. This is a horrible scam. I have no idea where to turn. Anyone help?