AT&T Internet Reviews

Our internet became sporadic (at best). Having been a telco engineer and having seen the trucks in our neighborhood and the state of the outside plant, I had some idea of the issue. Repeated calls to tech, to manager--no answer. Repeated visits with promise of a new box… no shows. Can poor customer service suck years from your life?!? Do yourself a favor: if you're thinking about U-verse, simply stab yourself in the eyes with forks instead.

I started using AT&T on a $19.95/month promotion. FOUR years ago. Everything was great until one month when I paid my bill late. They added extra fees for being late, as well as reconnection. Fair enough. Except that every month after that, I had extra fees tacked on...every. single. month. Regardless of when I paid. What started out as $19.95/month eventually went to $115 every month. Just for internet. Completely ridiculous! They also had trouble finding me in their database for years because they misspelled my name. I would correct them every month and they would always say the issue was corrected, yet I'd run into the same problem every month afterward.

I have been a loyal customer for 7 years. Lately, the internet cost has gone up while the quality has gone down. In order to talk to a live person, you must go through at least 2 voice prompted systems then it directs you to a different phone number only to get one more "virtual" assistant! I cancelled, Comcast here I am, finally!

AT&T "activated" my internet and it didn't work. I found a better deal with another company and was told by AT&T employees that under their 30-day guarantee, I wouldn't be charged for anything, including the activation charge. So I canceled the AT&T internet having not used one second of it because it never worked. Then I received a bill for $50 for the activation fee plus some internet charges! They refuse to waive the activation charge because now they say that isn't covered under the guarantee. They want to charge me $50 for a service that never worked and was never used. They are liars with terrible service!!

My Internet service has been spotty. I called AT&T to fix it. They sent out a tech who simply gave me a new modem without checking the lines, explaining the modems are usually the problem. I installed the new modem myself. It didn't solve the problem. A month later, another tech guy came out, inspected my phone jack, and declared that when Uverse was initially installed the job hadn't been done right. He installed a new phone jack. This seemed to fix the problem.

This Uverse system never works right. Every 3 months the receiver box burns out and they have to replace it. The service never works right. They supposedly fix the box and then 3 months later it does not work. Then you have to wait 3 days for them to come out and you have no tv and no entertainment for 3 days and then they say they will credit you and you never get any credits for the 3 days the service is down. Wow, what a joke and on top of that you call customer service and they are in the Philippines and you cannot understand them over the phone.

I am so angry at the way I have been treated by AT&T U-verse CSR and their team supervisor (so I was told). I called in the first of July to get my bill lowered and after a long phone conversation I was promised 30 a month and an upgrade on my U-verse in my home. Well the bill in July comes and it was not at what I was promised. So on July 14, 2015 I call and they give me all kinds of excuses as to why it wasn't at what they had promised. So I asked if I could just pay the full amount in full so my next bill would not have this kind of problem. So I pay over 100$ to get it on track.

I switched from DSL to Uverse on June 4th. The speed offered by Uverse was half what I had on DSL. I was told I would not notice because Uverse ran cleaner. My speed is so slow, forget watching on-demand on TV. It keeps stopping to buffer. I sit and watch my connection go up and down on my iPad. Heaven help should you have to call for help. The left hand doesn't know what the right hand is doing. I on average and swapped around 5-6 times each time I call...if I am lucky and they don't hang up on me. Run as fast as you can away from them. Never had an issue in 20 years...Now, it's nothing but problems. A product was push on me before it was totally functional.

I got AT&T Uverse on the 28th of July and it is now the 8th. I have not been able to use it. I got this due to working from home. I have had to use my phone as a hot spot because the internet don't work. I have a computer, a tablet and 2 cell phones. I could not believe none work. I have had 5 people in my house. Had 3 people tell me they were going to return my call and get to the bottom of this. Now I'm here trying to get how it has been 10 days and still no WiFi. I get a signal every once and a while but don't last long. Makes no sense to me. The one woman when had the nerve to argue with me out was a treadmill look. I went to all my neighbors and even asked them. No one has a treadmill. So what's the next excuse? I was told I have to pay my bill. I didn't not want to pay but I'm not paying for something I haven't been able to use. That's crazy. They have cost me money BC I can't work without it. They are the worst I have dealt with by far.

Just read a complaint about service tech coming to house to resolve issues in Texas. Too much of a coincidence when we have had several techs come to our house to resolve issues and each tech tells us the one before doesn't know what they are doing. When we get a bill there are always charges and then reversals of charges. We took a free 90 day HBO promotion, canceled it, it showed up on our bill and were told the only way to get a refund is to pay it or be charged $9.00 for not paying it. It feels like a scam that is being done just inside the law. They are always running promotions but once you are a subscriber they won't tell you about new promotions until the day before your subscription expires.

My install was between 1pm and 3pm. The tech showed up at 2:55 pm and said he was working on my line down the street since 1pm. Hmm... I hadn't heard anything. He said he needed to make sure there was a signal and would be back. I saw him sitting in his van for almost 2.5 hours and asked him what was going on. He said there was a messed up line and someone was coming to fix it but didn't know when. I called cs and they were no help at all. I explained I took the day off and AT&T told me a 4 hr maximum, she said "I've worked here 16 yrs and we have never told anyone that". That didn't go over well when that's what I was told.

About 3 months ago, I called AT&T because I was having some problems staying online with my Xbox. They said that my router may have been faulty, so they sent me a new one. When it arrived, I found that it had many more problems than the original router (kept locking up and would require hard-resets to work again), so I called them to ask if I could send back the new router and keep my original router. They said it was okay, so I thought everything would be okay. But the next month I found a new $7 equipment fee had been added to my bill. I called them to explain that I was not using their equipment and was still using my own. After an hour on the phone, a supervisor agreed to refund the $7 fee and remove it from all future payments. In addition, he said that my discount (which was about to expire) would be extended an additional year.

My bill for TV that I don't watch and that's more than 50% commercials, a home phone I don't use and Max Plus Internet that barely qualifies as High Speed under 2015 FCC rules used to cost $155. All of a sudden my "promotion expired" after two years and the bill went up to $230. Of course the guy I called can't help me downgrade although he can add more stuff I don't need and I need to call another department who will make it difficult to downgrade to something I can afford. I thought Comcast was bad but this!!!!

Okay, what happened was for the past few months - every month I have to call in and complain about the amount of my bill each month. I was quoted one price but the bill always came higher than what I was quoted. Also for the last few months AT&T and myself have been arguing over a cellphone bill that I do not know owe. Keep in mind I have had AT&T for the last 2 years. I have never missed a payment even though some of them I was overcharged on so on August 6, 2015 a week after I paid my bill my television and internet service was shut off. I call AT&T just to be inform unless I pay the cellphone bill that they would not restore my service.

In six month, the phone has failed twice. Right now I'm without a landline. I cannot find a person to talk to. Contacted online help and after 45 minutes the result was that my account login is locked due to too many sign in attempts, at the prompting of the help desk. I am giving up and going with an alternative service.

AT&T is charging me $50.00 + Tax and whatever else they can think of for 1.5 mgs internet speed and I told I'm too far away from the substation to get anything better!

Customer service is the worst and most unprofessional of any to speak. They overcharged my account. Called to get corrected. They had incorrect information on file. Requested updates with correct contact info and specified paper bill. Waited for paper bill. None. I continued accessing my account in musty.com and continued to show $0 balance. Contacted AT&T. Was transferred to 5 agents and on phone to over 2 hours. Spoke with Greg in NC Retention Dept. Committed a call back from himself/supervisor. Again another DISHONEST commitment.

In less than a year I had 4 technicians come out and replace lines, equipment, remotes, and try to diagnose why I was getting interruptions. Customer service is always busy and super redundant. I would not call if I didn't try twice resetting absolutely everything and checking all the connections. Also, DVR takes over a minute to start recording and does not record the previous channel like it does with TWC. I finally had enough, canceled, had paid through certain date and they told me I will have the service through that date but guess what? Next day no service.

I had a AT&T Uverse package, 10 weeks ago my husband had an accident and has been unable to work. I called to try and make payment arrangements on my bill, and they told me they couldn't do that and they disconnected all of my services. I've been a long-time customer of AT&T, I also have five cell phones with AT&T mobility. I've always been an on-time customer in paying my bill. This has been an awful experience. I've talked with over 7 customer service reps with no help at all and were very unsympathetic to our situation.

Service is great but customer service UVERSE is the worst. I have had them for 2 years now and hooking it up the first time was such a hassle with them wanting to bill me for stuff that they said they wouldn't. Then transferring the service the next year I called so many times because they kept missing the appointment and then tried to charge me for it. I tried to get assistance for all the hassle I was going through and one lady really helped me out. I think she did because I broke down and cried with how frustrated I was with calling and having to deal with them when all I wanted was service.

I started having intermittent connectivity recently and a week ago effectively lost all connectivity. I have made multiple phone calls, had two AT&T technicians visit the house, etc. The first technician didn't show up in the scheduled time frame. They all want us to go through the exact same steps we went through on a previous call or a previous technician visit. The technicians both determined the issue is outside the house and an AT&T issue. Twice they've told me the issue was fixed. Once AT&T engineering apparently decided I had good signal and closed the service ticket without talking to me or confirming the issue was resolved (it wasn't). The customer service rep I talked to today suggested I stop calling AT&T and wait for them to call me. It had been two days since I had last called them, how long was I supposed to wait for them?

All of my issues started back in April 2015 when I called in to do what I thought was a simple transfer of service. The nightmare started there and is still ongoing today. I haven't had a correct bill from AT&T since March 2015. I have been charged when I was told I wasn't. I have had 5 AT&T reps come out to my home and have told me different things regarding my issues and each one stated the other was incorrect. I finally was able to have a tech come out who knew what he was doing, provided a new box that he said I should have had in the first place. Stated that we wouldn't be charged due to the numerous issues and visits I have had and what do I see on my bill...the charges.

My one year contract with AT&T Uverse expired so I called to see if they could offer me another plan to keep my bill around the same price I had been paying. The customer service woman I spoke with was extremely rude and told me there was nothing they could do. She would not let me speak and talked over me the entire conversation. She never put forth any effort to find any discounts for me. This was the worse experience I have had since I have been an AT&T Uverse customer. I eventually got my issue resolved but had to call and speak with someone else. Very rude customer service people.

I paid for high speed internet but had to hardwire connect to my laptop to use the internet (their wifi doesn't work). Connection was great after that. Customer service representatives were kind but entirely useless. They have 0 power to deal with your internet. The only department that deals with this is a department that cannot be reached by anything other than emails from their customer reps.

I contacted AT&T to inform them that I had a cost of $6.00 for a movie that was viewed on 7/24 (Clouds of Sils Maris (HD)). I spoke with an agent at approx. 4:10 p.m. on Tuesday, August 4, 2015, stating that I was being charged for this viewing and would like to have the cost removed. I really could not understand her name, but Shana or something like that. I explained the situation and she stated that there are 5 steps to viewing a movie. I informed her that I do not even know the first step and never have viewed a pay per view movie. She kept on stating that AT&T is not responsible from what happens in the home. I once again stated that myself, wife or daughter do not view movies. She once again stated that there are 5 steps.

When first I got AT&T I was dissatisfied because their customer service was worse than awful, but I got over it because I don't have too many problems. Then about 6 months after we got TV with them, they decided to increase our bill. On the phone we were told that we were originally given a promotional rate and that this was normal but no such conversation was had at the inception of our contract. Our bill has jumped from 92 to 164 dollars. When we called the company, the man on the phone proceed to try and sell us more channels. I'm not sure why this company is being run so poorly but I strongly recommend watching paint dry before dealing with these people!

Recently, my account was canceled by AT&T accidentally and they own up to it. I did not cancel my service with them and found this out upon me paying for my account. They then realized the mistake and tried to reconnect my service. During the process, I was on hold for 15 mins and already agitated. From there, tech support transferred me to the sales department and the sales person was professional throughout the whole ordeal. She discovered that the promotion that I was given last year, was actually costing me more money. Then when it came down to reconnecting my service, I had to pay a total of $449 fee upfront due their mistake! This puts a damper on my day and this doesn't value the customer. Now I'm mailing back their equipment and never again will do business with AT&T. You lost a good customer.

I called AT&T for a hard-wire landline. They tried their best to talk me into U-verse. I told them I needed a phone that could continue to work for up to 10 days during a power outage. They told me they would hook up a landline. The date and time was set. I drove 2 hours to be at the house for the technician. The technician never called or came by. I finally called AT&T and they told me the order was still good and the technician could still show up until 8 pm. So I waited and still he never showed and never called.

So I pay about $80 for high speed internet and phone. FYI I had to get the phone line or alas it'll be more expensive which makes no sense. Any who I can't watch anything. I can't even surf the net, check on my facebook, email or anything because it takes forever and every time I call AT&T and waste an hour of my time all they do is unplug plug, do this, poke this, press this, check this and wait for it it'll get better. Next day called same thing so I'm really tired of it.

AT&T is good internet to have. It works. It's high speed BUT the billing for it is ever changing and customer service is no help. It's only supposed to be $50 a month, it charged me $157 for first month. They gave me all this "it's the one time fee plus tax," then the next month they took $80 out and now this upcoming month it was going to be $150 again. Not only that but I never got the rewards card I was promised upon sign up which was the only reason I signed up for it in the first place! Glad the headache is over and done with. I DO NOT RECOMMEND THEM.

First off this is the WORST cable I have ever had. The on demand blows. Not only can you not fast forward (which defeats the purpose of on demand) but you can't even REWIND!!!!! Not to mention that every time we try to watch something on demand it stops in the middle. But when we restart it we HAVE to watch from the beginning because you CAN'T fast forward; but the internet cuts off CONSTANTLY! DO NOT GET AT&T WIFI NOR CABLE. IT SUCKS!!!!!

I had Internet home phone 4 cell phones with 2 plan pmts. For the phones as well the 4 service lines. The bill had climbed from the 160's to the 180's and then 200. I wanted to keep it under the 200. For service. So I contacted them to see what might be possible. Well, I was told should change my DSL to UVerse and they had specials and reward cards with promotions to help also. This sounded good. I explained again I was trying to keep cost down. They said they would bundle everything and that my cost would be 177.00 plus roughly 30.00 in taxes and fees. So on that commitment I allowed them to come install UVerse. I called again and verified everything cost wise before the install date. Everything seemed fine so I proceeded to set up a time for the tech. At that moment a bill was generated and I was charged (In advance) which they not mention in our review of the charges to expect.

I signed up for a new account last week and am reasonably satisfied, so far. However, I just received a call to see how things are going and the person on the other end clearly had only a basic understanding of English. My name is Gale and she called me Galley. When I corrected her, she just repeated it. I understand that many companies outsource, but maybe checking on a brand new customer to check on their satisfaction is not an appropriate use.

I was transferring my services. Being I was moving, I called 5 days in advance. I told them I wanted service on July 24. I was informed that this day was not possible, so we agreed on Monday 27th between 9 & 11AM. After sitting here all morning, and no one shows up, I called. They stated the tech. said he was here and no one was home told him that's not possible, I have been here all morning. Needless to say no service this day, then I decided to make another appointment, this time the hours was 9-10am. Next day, no show again with the same lie, so now I'm frustrated. I told them I no longer want to deal with them. I spoke with a gentleman that seem to be sincere in his apologies, so yet again, I made another appointment for today July 29, between 11am & 1pm.

Horrible internet service. Get WAYYYY too high of ping when I test my internet speed. Not good for gaming. I would not recommend AT&T.

I contacted AT&T Uverse for scheduling of a new install. The customer service rep verbally told me the install would take place Wednesday between 9 and 10 am. I was given a confirmation order number followed up by an email. Wednesday. Rolled around no show. Called the given number in the email with my account number. Spoke to one CSR who told me that my install was scheduled for the following Monday. They said they had no record from the CSR I originally spoke with because he was in India. I asked to have my service installed as verbally promised. I was told there was no way they could do that. I asked to speak with a supervisor.

I called and set up internet. Initially the customer rep told me internet was about $43 dollars a month and I qualify for a free phone. I said "as long as it's free I'll take it". I get 1&2 bill and notice a charge for the phone and was about $140. I call back. The customer rep says I'm not getting charged. They just have to show it on the bill plus was for installation and modem. Me not paying attention to detail I noticed on my next bill it's $140 with a charge for the phone. I call back. The rep said that I am being charged due to a bundle. I told him that I didn't ask for it. It was offered as a free service, otherwise was going to be more expensive. To sum up what he said, there is nothing he can do.

I have tried to change my service to U300 three times. Each time the representative told me I had blah, blah, blah! I don't even have local channels and I am being charged $140. A month! FOR NOTHING!!! There should be a law against this or someone to put them out of business. How can they get away with this kind of highway robbery?! Calling the Better Business Bureau is top priority on my next agenda.

I got a letter from AT&T saying my service was ending (DSL) and that they were going to U-verse. I went to the local AT&T store to sign up for U-verse and got an install date. No show. 2nd date, guy showed and said we were eligible for 6.0 (I had 1.5 mbps), so called same day, and for 10 days to get the upgrade to each CSR (call centers outside the US) telling me 1.5 was all that was in my area. Neighbor has 6.0, so I know that's not true. Talked to no less than 10 but likely 15 people and finally asked for another service tech to come investigate. Upgraded finally. Received first bill. Called again (another OUS call center) and now they won't honor the free installation, waived equipment fees for 12 months like letter states. When you have issues, you can't talk to someone whose first language is not English, too much of a translation issue. UGH! Angry? You bet!!

For several years I have used the AT&T DSL service and dealt with countless issues that came with it. This all came to a head last Tuesday when our service was wrongly terminated without any cause ever being given. We called and were informed it had been shut off due to an unpaid bill. However, upon calling the (shoddy) automated helpline we found that our bill was and had been paid. Calling back the helpline, we were given no reason for the disconnection and told it would be at least three days until our service was restored. The employee noted however that if we upgraded to the U-verse service that we could have it the next day. Rather than spend another several hours trying to get them to turn it back on, we chose to go with upgrading to U-verse. As we set up the appointment, the employee apologetically informed us we wouldn't get U-verse the next day, but the day after instead.

I ordered an internet service with AT&T 3 weeks ago. They suggested to get a bundle (DirecTV, Phone, and Internet) to save money. They sent a technician to come and set up the DirecTV the next day and charged me the setup fee. After so many no shows for my internet and phone service installation and after hours of me spending time on the phone with AT&T, a representative told me yesterday that AT&T does not have internet service in my area. I cancelled the orders, but the DirecTV is not going to reimburse me for the charges and AT&T is saying they can't do anything about it. I now have to pay lot of money to take the Direct TV's Dish down, repair the holes on my roof, undo the wiring, and pay my previous provider to come and reinstall my service. I work from home and lost money for not having internet service for the past 3 weeks.

I placed an order with AT&T U-verse because I felt that it would save me money and I had some issues with Time Warner Cable. The day before installation, on a Sunday, I get a call from AT&T saying that they could not do the installation due to "engineering problems in my area". They said if I did not hear back within 48 hours for an install date, I should call back in. Days passed. I tried calling in by chat, and the rep gave me the same information I already knew. I asked for someone to call me back. Rep said they would call me back in 30 minutes. No phone call.

I pay for highest speed internet service and it runs as slow as HughesNet Satellite service. It is pitiful.

Long lead time for installation. Installation not complete on first attempt. Appointment scheduled for a week later, still did not complete installation. Final appointment and installed and working but at reduced speeds. Call to ask to fix and still not complete. AT&T did not want to waive installation fees even though they had me waiting for weeks for the appointment and then hours for technicians to arrive. We spent over 24 hours of wait time for technicians to arrive and install.

I absolutely hate Uverse for TV. The Internet is great but TV service sucks. I wish I never would have switched from Dish. Missing channels, small recording storage, terrible connection. It's just awful. My TV cuts out all the time and it ruined my volume level on my TV.

Filled out a request to have my service transferred to new residence: disconnect on Aug 15/reconnect on Aug 17. Mysteriously these dates were changed to disconnect July 15/reconnect on July 22!!?? Uverse Internet and TV disconnected on July 15. Called to check and discovered why. Internet service restored after 2 days/TV service for main TV restored after 4 days. Still have no TV service for 2nd TV. Talked to "escalation team" who told me to reset box and nothing happened. Called AT&T customer service and they determined that the box has disappeared from their system so they can't reconnect it. Said they would send me new box for 2nd TV.

A salesperson for U-Verse showed up at our door about 2 weeks ago. He was very knowledgeable about the products we had with our previous provider and a close approximation of our current bill. We were promised a certain number of channels and products for the length of our 24-month promotional period (12-month contract). When the installer (who was such an awesome worker) got everything installed and verified, I asked him about the missing HBO/Cinemax. He told me his work order did not include those channels, that I should call customer service, and mention the "C" word--cancellation.

Work at home full-time. Over the last 13 years (since March 2002), only had maybe one outage a year when the switch was upgraded and didn't tell us. Very few problems. Had outage in May and they took care of it within a day. Had outage in June and they didn't report it or know that they had one. Supposed to call me back but never did. Found out from service guy (contractor?) that the equipment is so old that they don't have parts for it, and it was repaired and we didn't even know it. Had outage in July and they said that I would have to wait 3 days for someone to work on it. It is totally unacceptable and the incompetence is rampant. I pay $107 for phone and internet and can't even get good service so I went elsewhere. I have moved over to Comcast and hope that things will get better.

HORRIBLE COMPANY0 -- I would not recommend AT&T to anyone. We started using their service because they had a great rate of only $99 per month for TV, dvr and Internet. We used it for the first 12 months, but after that they slowly began raising our prices. It started out with $140, then $170, and finally $190. They tacked on HBO for an extra $20 per month without consultation. We called to complain and they took it off, but refused to refund us the money because we chose auto pay. Two months later, we had HBO charged on our bill again. Which surprise, they refused a refund. We are finally switching over to Charter, who only charges $82 per month, with a lot better service. PLS DON'T USE AT&T. Their customer service is also terrible.

We were told by the sales person that we could get 3 wireless boxes. We were asked if we wanted to try to make the wired box work first, we agreed. We have spent 3 months going back and forth with the sales person saying we can still get the box but technical support saying we can't. Don't trust them. They are a bunch of liars and will tell you anything to make a sale.

On May 27th, I contacted AT&T to cancel the TV and phone services on my account, leaving only Internet (as that was all we used). On June 1st someone came to my home and disconnected the service and we shipped the box back a few days after that. I paid for the services on the bill for June, as the bill cycle dates were May 6th - June 7th. No big deal. I just checked my bill for July (bill cycle dates are June 7th - July 6th) and I was charged for both TV and phone services.

I've had Uverse for about 14 months. It has been dropping calls and the internet stops working on an avg of 4 to 6 times a week. About 10 different technician have been out. They have change out almost every thing (2) twice. No one seem to know what my problem is. It's very frustrating to keep paying for a service and it never work. I think I should get some credit on the bill.

From Mars sent back all the receivers with UPS and still waiting for my $$$ back (credit). They ask for $500 (receivers and modem). Told them and give them tracking#. Still today waiting for my credit. I like it. The U-Verse. But the problem is the people at their offices and call center. They lie with the monthly bill. You sign for 1 year at $126 a month and after 3 the bill goes to $147 and keeps going up. So even the cable same **. So hope a new type of internet TV like in Europe come up for a big competition.

AT&T internet and phone service was set up. The first 4 days we had service dropping out. In addition we had terrible lag on internet service. We had a technician come and resolved dropping out of service, however, lag continued. We continued to call to try to resolve lag time and on the 3rd such call a technician admitted AT&T had lag issues and problem couldn't be resolved. He also indicated that I was still in the tryout period and I could cancel service without incurring early termination fees.

Internet in this area, Texas City, TX gets dropped A LOT. I am on the phone with them every other month because of dropped, slow internet. They come out and replace the modem which works until we get a good storm. I swear there is a break along the line or router/hub something gets shorted when it rains. They have been out so many times to fix it and can't seem to get it.

I requested to speak with a Supervisor & was given a manager who told that the Supervisor was out for today & that there was no one above the manager (Kim ** out of the Texas location) available to assist me & that the Superior Mrs. Ford would have to give me a call back on tomorrow. My issue was extending my past due payment out until August 3 to keep from having my services interrupted. I'm truly disappointed in AT&T. I really thought that they valued their customers but I see that they don't.

I have had your service for almost 3 years and am growing very unhappy as to how much the service continues to escalate in cost. I am also very disappointed that if you try to make any adjustments in the plan, you are penalized and fees accessed and if you want to terminate your service, you are billed $185.00 charge. What happened to customer satisfaction? My bill is $250 per month - I wanted to downgrade to the U300 plan and just keep HBO - but you can't do that and if you do, the single premium station fee will cost me more than if I just keep my current pricey plan. I am so disappointed and can't wait until January, 2016 when I can be freed from this prison of high unaffordable cable bill. I work everyday. I don't want this large cable bill anymore.

First call. Great help with American rep. Well-spoken and business savvy. Paid with card and confirmed and everything. Three days later, no one showed up to install. Then I called back, no one knew about the account. I called again, they said no one paid. They have all sorts of problems. Found out no one put in my order and my credit card said someone tried to use the card number at a gas station. One time the Indian girl comes back on with laughing in the background. Demanding $99 payment right away. Sorry lady. I already paid. She tells me no one comes to install. They send it. Sure could have fooled me. I was told and given a date and time the installation person will come Friday 1-3pm. I didn't make that up.

These thieving ** went into my account WITHOUT MY AUTHORIZATION and took the last of my money!!! I had my ** service with them for a month, before I called and turned it off! I also paid a 100 dollar deposit! My monthly service charge was $30. They said they would be crediting my deposit towards the first bills. I had turned my service off because I am a college student, and the roommates I ended up having were druggies! So I moved out and called AT&T to turn my service off, I told them I needed to turn it off temporarily because I was going to be staying with my friend for about a month until I got into a different place.

We were the victims of an apartment fire in mid-March that destroyed everything we owned. This included our AT&T cable and internet boxes. So in the week after the fire, I contacted Uverse to let them know about our situation and that we would need to terminate our service immediately. After we told them that we planned to remain customers and get a new account set up as soon as we had a home, we were told that waiving the equipment charges and termination fee would be no problem (since the fire wasn't our fault and the equipment was completely destroyed). Fast forward to early April, when I called again to set up service for our new apartment. I talked to two people, and was told by both that we didn't need to worry about it and the charge was already forgiven, so we decided to stick with them since we liked how they handled the situation. Then on July 1st, I called about a bill we received in the mail for the full amount of the equipment.

U-verse internet installation was a nightmare. Internet service doesn't work consistently. Got a phone line for faxing and have no phone service, ever. Have had them for months, several techs have come out, internet box was changed out, techs say they don't know anything about and can't work on the computer to ensure access - SERIOUSLY!. Was told I'd get a $50 card for my hassles over installation, of course the card never arrived.

It goes without saying that when trying to get ahold of someone within customer service in the U.S., it is difficult. All I want is someone who speaks my language in clear and concise manner. I am from the U.S. And should be able to get someone from here without having to beg and get cut off several times. As for the service, it is at best inconsistent. I was told that since this is the improved version of DSL, I would receive a service that is always at the top of my "paid" for speed range. No shared lines or service which slows down response time. When it rains a lot, my service will sometimes go to zero. Getting them to fix anything always ends up being a wait and see and then be given a 4 or 8 hour block of time to wait for a tech in which I have to be present. Service tech has been known to not show up as scheduled.

It took me contacting the Better Business Bureau to right the bait and switch AT&T pulled when I tried them as a WiFi internet provider. I would steer clear of AT&T if you want an honest, hassle free internet provider. If you have a lot of time to spend on the phone trying to get a bill corrected, or don't mind paying more than you were told upfront AT&T won't disappoint.

I had an AT&T account that I closed before while moving out of USA in April 2014. I came to USA on 9th July 2015 and in between I was out of the country. When I went to an AT&T store to take a new connection, they pulled some information based on my social security number and told me that I have an account and the outstanding balance is in few thousand dollars. I don't know the numbers they were telling me that I was using. I don't know the address mentioned under the account in question. When I tried to drill them on when and where the account was opened and the store name, they refused to give me that information. AT&T has misused my personal information.

As a business owner I have U-Verse as my internet provider. Today the internet stop working at 10:00 am. I call the number on the bill and after 45 min and 7 rep I got to Chris that took me info and say that a tech will be here between 1-4. 3:30 came. I call again to see where he is and spoke with Ashley that told me that backup and he is with the customer before me and will arrive shortly. It's now 6:23. No one showed up. When I call, spoke with Rob, he said that the tech was here knocking on the door and no one open. Liar. We're sitting in the office waiting for him. I send all my sales rep (6) home because there is no internet and I am sitting here waiting for him to learn that the two rep that I spoke before have my number wrong so he couldn't call me. Big BS LIAR. Supervisor Maria didn't help the problem and reschedule for tomorrow from 1-4. So I will need to sit around for the day.

My experience with AT&T has been the worst customer service I have ever received from any company. I was setup to receive Uverse service on Monday, and 3 days later I am still without service. I had to cancel my first order because of a screw up on the sales side not getting my order right. After resubmitting the order and being promised the service would be activated that night, 3 days later still no service.

I was lied to about how much I would be paying. My bill is extremely high for one TV and just internet. Every time I call, the agents act like they don't care and provide me with the worst customer service I have ever received from any company. They are rude and very racist and I feel insulted. They should not handle their customers the way that they do.

My family has had Uverse for six months. In those six months it has been out at least four or five days each month. Every time this happens I wait an extremely long time to speak to a representative only to be told a "line has been cut in our area and they are doing their best to fix it". I am not understanding how lines are continually cut each month and why it takes several days to fix. They offer to give us a ten dollar credit each month this happens but it never adds up to all of the trouble that it causes, especially the heightened data bill on our AT&T cellphone plan because we have to resort to using that only. In a household where two people work from home, this is devastating and we are currently reconsidering other options as we attempt to get out of our contract.

Horrible, whatever you do please do not sign up. There are tons of hidden fees and also a $150 per piece equipment charge if you cancel and don't return the equipment within 10 days. We only had Uverse (internet). Please save yourself the stress and stay away. Only 3 gadgets can be connect to your wifi stable, there is a late fee charge of $40 even if you're a day late, they never call to solve issues. Horrible customer service, plain and simple. If I could sold my soul or sign up for AT&T again... one soul for sale.

When I ordered AT&T Uverse internet I was told it was fiber optics. I recently moved from DC to Miami and we had Verizon Fios and I was expecting similar service. Was I wrong! The fastest speed AT&T can give me is 10mbps and that is only sometimes, most of the time it is slower. Upload speed is lucky to make it to 2mbps. I find out they are still using copper lines mostly everywhere and are very limited to fiber optics. I don't know why they advertise as hi-speed and fiber optics, it is just the opposite. I may have to go with Comcast and see what they offer.

I used to never have any complaints with AT&T U-verse. As a a matter of fact I would suggest them to my family and friends. NOT ANYMORE! For the past 4 or 5 months the Internet has become extremely slow. Even the so called high speed internet. I have called several times and spoke with technicians who provide a very short temporary solution. I am so frustrated that I have been looking at other companies for my tv and internet service. Oh and for some reasons a few months ago I started having problems with the TV channels as well. Blacking out or some message comes on that the signal was lost or some other crappy message. I am at my wits end with them and will be changing my service.

We were forced to switch from AT&T DSL to U-Verse on April 28, 2015. The only choice we have is the Elite speed. This speed supposedly is 6Mbs. This service is slower that DSL was. It works ok when you are only on one computer. If you add another computer and or WiFi on a cell phone the service gets worse. I've complained several times and I'm told the speed I get is what I am supposed to get. No one can explain why the speed is worse than DSL though. I've had the service for 3 months and I now get a $15 credit on my bill because I will not pay more for something that is slower than what I had.

I was never told of any contractual obligation. Apparently I was sent an email after the sale. I never saw this, so I have to assume it either went to a spam folder or was never sent. I called to cancel my service because their "special pricing" was 6mbps Internet and basic cable for around $85 a month. Time Warner ended up offering me 30mbps and tv for less than $50 after tax (no contract). Also, with AT&T when you order something it can take DAYS to actually be reflected in your home.

Have had Cell service for over 15 yrs with them. Not so bad there but had many issues. About 5 yrs ago made the mistake of getting Uverse. My internet has been so bad and they have been out at my home about 15 times in past 2 yrs. They end up changing boxes etc and you get stuck sitting there for hrs waiting on them. Then there is the hrs you spend online with these jerks. They never answer your question and jerk you around. Then after all this I get a bill from a collection agency last month saying I owe AT&T $236.00 and it hit my credit report already. I have not got any notices or anything. I still have 2 open accts with AT&T. I call today and was on hold over an hr while they checked and gave me a BS story how we ended service early during a month and we had to pay for a new install etc. What ** that is.

I went into an AT&T store back in early 2013. When getting AT&T service they told me in the store that a 500 deposit was required. It was a lot of money but the clerk at the store said that we would get the money back at the end of the contract if the account was in good standing. We kept the service for almost 3 years. The contract was for two. When we got ready to move I called to disconnect service at verifying with AT&T that service was not available in the area I was moving to. The disconnect agent put me on a list if service came to the area I moved into. She said that with the deposit I paid I would get a refund after my last bill and did not need to pay anything. I thanked her and told her that I would swap back to AT&T when they came into the area.

I was asked to pay a refundable deposit for having no credit history in the U.S. and later was told that it is not refundable. I had the worst customer service experience. Please stay away from AT&T - they're useless and their product sucks too.

My husband and I spoke with AT&T on 6/28/15. Sales person (Ashley) told us that we would get a credit of $15 a month for a year to switch to Uverse; they are only giving us a $10 credit. The BIGGEST lie is that we were told that there would be no modem fee, that any equipment fee would be waived. Sales person told us that it would be on first bill but to call and that it would be taken off, as we had her word that she was waiving the new equipment/modem fee.

I've had AT&T DSL since Jan. 21, 2014 - and I've regretted every minute of it. I work from home, using my internet every single day. On top of that, we stream Netflix and Hulu and play games online. However, every day, multiple times a day, we are kicked offline. Sometimes it's for a few seconds; other times it's for hours. This is cutting into my business and bottom line. Anytime I try researching material for clients, the internet craps out. The red light of death I call it.

I contacted AT&T Uverse sales department because I was tired of the enormous bills received from Comcast. Initially my contact was for WiFi service only but the Sales Agent of course suggested TV service and the set up appeared to be affordable so I agreed. Their agent didn't clearly state I was receiving DirecTV installation and not AT&T Uverse and I found this out the eve before my scheduled install. If she would have been clear on that and also that my Subdivision approval was required I could have researched and advised they don't allow the install.

Where do I start??? AT&T initially said that my area was serviced. After paying a deposit of $100.00, I received a message that my order was cancelled. After numerous attempts trying to reach someone, they can't find my order??? The explanation was that the technician says they do not serve that area. Then maybe I would suggest verifying location before there is money exchanged. So many things to list. Oh how I wish I could still have Xfinity :(

Last April 2014, I signed up for AT&T U-verse. It turned into a nightmare. They charged me for 2 accounts. Never got it straightened out in 3 months of horrible, hours and hours of telephone conversations regarding the billing and lack of installation mess. In short, the U-verse equipment was NEVER installed. We finally sent back the unopened box of equipment after several times of waiting all day for technicians who never showed up.

We have been with AT&T U-VERSE for over 5 years and complaining for months, maybe over a year now, that we have trouble with our cable connection losing signal. They came out and supposedly fixed it but it's always such a hassle to get to this point. The problem always comes back and has gotten worse with freezing both live TV and DVR shows.

I called to cancel my account by phone, paid the balance. I was told and was on my on-line bill, & sent back the equipment via UPS as stated. Unbeknownst to me, my account went live again. I just got a bill for $361.66 without equipment to work it.

May 2015 was the last month that I paid $28.00 to AT&T Uverse. My contract with AT&T expired so I called and after the talk with AT&T employee on 05/16/2015, I was told that the monthly fee would be $31.00. Then I got the bill for $64.00 for June 2015. I call again on May 20th, 2015 and was told that the correction will be made. Today I got the bill for $102.00. What kind of services is this that AT&T provide to customer??? I think I will drop AT&T and go for other internet company. Oh, by the way I did paid my May and June 2015 bill on time.

In June, I switched to HughesNet as my internet provider and canceled my AT&T service... That turned out to be a mistake as their data restrictions were outrageous, so I canceled them and called AT&T to reconnect my DSL service.

Uverse AT&T is useless. Going on the 4th day. Still no service. They tried to blame it on AT&T lines. AT&T came out, check everything, said when storm came thru on Sat, lightning hit the box and did a power surge. Had a Uverse tech came out Monday, 7-6-15. Said to call AT&T, problem is with Uverse, pay 230.00 monthly for the service. Terrible service. Get told something different every time you call. Now another Uverse tech coming out 7-8-15. Let's see what happens.

Called AT&T to set up calling & data plan for vacation in Canada. None of it was set up properly so every other day I get alarming message about huge overcharges & spend at least an hour trying to resolve for once and for all. Again the cust. svc. rep fails to install correct plan, fails to send promised text or email to confirm plan. Hey AT&T, I have better ways to spend my vacation than an hour waiting for your so-called customer service. Also, I resent paying an extra $90 for service abroad on top of the $80+ which I'm not using at home this month! There should at the very least be a credit for that! Also service is very spotty. T-Mobile here I come. Husband has had flawless service for half the price!

I can't write all the things that AT&T has done for the year I had a deal with them. I ordered a landline, broadband, and tv. I got VOIP and wireless internet and I had a PC, I didn't have wireless. So this guy hooks up a router to the computer and I can't get the internet. I was paying for one of the highest services and I couldn't get on. So he tells me that I can't get a landline, that is what their service is and tells me I need a new computer, so I buy one. They do have landlines and they do have broadband. Even with the new computer that has wireless in it I can't get on the internet and they say they can't make it any better. So I had to cancel the internet and because I had to cancel it I lost my two-year deal and had to pay more. Then I find out you can't get broadband if you have VOIP, so I had to cancel the phone.

Well it started almost 3 months ago. We got service hooked up at our home as AT&T was having a deal and since I had them in the past and (loved) the service I did not hesitate to connect with them. About 2 1/2 weeks into it we started having issues with our connection - No Services (tv, phone and Internet). Is been about 2 months and finally the last 5 days we have had service. Now to the fun part. Multiple phone calls, leaving work early, many techs and notes to try to resolve this matter all on my part.

They canceled my account without authorization and have gave me the runaround for 5 straight days over the phone to reactivate the service, and the same runaround in person with a sales manager.

I have called AT&T several times over the past 3 weeks concerning my internet. It seems to work fine during the day when the kids are playing xbox, I'm on the phone, watching Netflix and so on. Around 5 o'clock it starts going downhill.. I have talked to several different people. EACH time I have called, I'm told my signal is strong and during the day I believe them. However my signal still shows strong when I'm standing by the internet box and my phone is not working.

On June 30th I called to set up an account for my son who just moved out of our house. I spent 1 hour on phone with a lady from another country who I could barely understand, I had to keep asking her what she was saying, spelled names and addresses several times to her. I finally got out of her that someone would be out to install the next day. My son also got a voice mail stating someone would be out on July 1st. He spent the day off from work waiting for someone to call him to say they would be on their way. I called to get a specific time so he would know. I talked to 2 women to different states to find out that he wasn't even in the system for anything. They couldn't find him at all. Finally they found him after being on the phone for several hours.

I have had AT&T Uverse since 2010. Dropped them for a year in 2013 cause I couldn't afford it at the time, and now I have had them for about a year and a half to two years. Up until January 2015, service was stellar, my speeds were faster than what I paid for and otherwise had no complaints. Well my discounts expired and I called to find out what they could give me as a replacement. Couldn't give me anything and told them I was just going to end up going back to TWC even though I really didn't want since I ditched them years ago cause their service sucked. Anyway ended up being transferred from an overseas agent who just wanted to feed me a script and actually talked to a girl in San Antonio... she got me all taken care of on a year contract and the next step up in internet speed (18 mbps to 24 mbps), so thought ok, all is good again.

I initially called for assistance with how to set up my tv in a room different from the location of the wireless access gateway, which has to be installed in a room with a telephone jack. I was sent a wireless receiver. The accompanying instructions and online tutorials indicated that I also needed a wireless access point (WAP). I had two lengthy phone calls with customer service, during which I said that I do not have a WAP, but was still dragged through nearly an hour and a half of powering down, powering up, describing lights that were lit on the device, etc. Finally, I was told that I was missing a WAP and a technician would have to be dispatched to install it, at a cost, of course. Poor, poor telephone support. (And, my personal peeve, annoyingly scripted.)

Last year for 5 weeks could not have internet service in my house. 12 different technician/5 weeks. No way. So I canceled and went to Time Warner. They are awful too. Internet keeps connecting and disconnecting. So I thought I go back to AT&T. 3 days. 2 technicians. 3 hours on the phone. No one knows anything. I hope they do not charge me. Last year it took 4 months. They are awful. Today technician shows up. My fax now is disconnected. And he refused to connect it. Have no fax line and yet I am paying my phone line. I have my phone with AT&T. How is that for service.

I bought AT&T a long time ago and for a long while it was great but when I moved houses it was horrible. My internet download speed was 2.04 mbps download and .3 mbps upload (I was paying for 40). It was so bad my xbox wouldn't even CONNECT to my internet. I had called AT&T 8 times and had to wait 30+ minutes just to talk to them each time. They sent me 4 new routers which improved my speed very little and only improved it for about 2 days. They also sent out a "Senior Technician" who greatly increased our speed... for 30 minutes. Every time I want to do anything on my laptop I remember that everything takes so long to load and videos are always buffering. For all those thinking about getting AT&T, DON'T GET IT. Charter may not have too good TV, but it has (from my experiences) 92 mbps download speed and 4.5 upload. And I paid the same price. GET CHARTER.

Yesterday we had AT&T Uverse installed. Long story short the price quoted by the salesman and the price quoted by 2 different sales people on the phone resulted in 3 different prices, all in increases over the original price. The original salesperson also stated we would likely get up to $400 in credit cards for placing our order. The next call was $150, and the last call was $100. We were also promised free hd for one year and that was rescinded with the last call.

One week ago all parts of my AT&T Uverse bundle failed and I was told no repair could be accomplished that day. The tech arrived the next day, Friday, repaired the issues with a new cable, indicated everything was working. Sunday evening, two days later, a portion of the TV information failed and Monday I called AT&T. They walked me through the restore process which corrected the problem but said a tech would need to come out as their diagnostics indicated some outside the home line issues.

In a community I have ask the AT&T trucks not to Drive through the entrance on the subdivision. They pull off the road due to being Lazy. I have ask them would they pull through a residential yard to service the BOX. The answer is No so they should not pull through the grass at the entrance of a subdivision. AT&T does this weekly and leaves tire marks in the entrance. This is at St Andrews Subdivision in Winston GA. See photos below at different times

At&t uverse is horrible. Told to be charged with termination fee even after my contract is expired. Billing and customer service were very ignorant, lied to my face. I Feel unfairly treated, overcharged from month to month and worst is that you can't solve the problem. It's a rip-off. I can't afford a lawyer to settle my bill. So why do I have to pay the bill when it's not fair? Otherwise bill will be sent to collection and affect my credit. I hope for answer.

I have been a customer with AT&T for over 20 years. The customer service and the products are horrible. For one phone call to customer service regarding any issue I have, it takes over an hour to get resolved. I spoke with 4 people today regarding service and pricing. At the conclusion, I had to speak with a supervisor and it still is not resolved. They had the nerve to ask me to buy more services! This is not my first experience with horrible customer service. I am fed up with paying for inferior products and customer service.

After terrible service, I am still with AT&T because I want to take the time to recommend several employees who went to extra mile to be compassionate and caring... Please give these people special recognition...Thank you.

AT&T showed up at my house at ten thirty, during a 9am-11am time slot on a Saturday ago to install my AT&T Uverse and internet. The tech looked around at the walls and pulled dressers and tables out so he could see... Then he says "Yeah this is gonna be a 6 to 8 hr job, are you SURE you want to do this?" I say "No, don't install, I'll just call and cancel". I called to cancel and was influenced and enticed to continue and become a customer. I was supposedly going to get free installation and a $100 Visa gift card. Installation was set for today between 9am - 11am. It's 12:06pm and still no tech or even a simple phone call. I called to cancel and was told "Yeah that sucks, sorry about that. Your service is canceled now". Wow... AT&T, I've never done business with a company who could care less about a lost customer. YOUR LOSS!!!

I have been an AT&T U-verse customer since it became available in my area 5 yrs ago. I have internet, TV, and land line with AT&T, and have had phone service with them for almost 50 yrs. My experience with U-verse has been a classic AT&T nightmare. Virtually every month, my bill was different (always higher). When I called them, I was always told that I had a promotion that had expired. When I asked how many other promotions I had that would be expiring, I was told none... that was the last one.

Whenever we changed over from AT&T and DirecTV to the Uverse bundle, we were told our service would be the same and our rate would be $150 per month. This is not the case. I have continually tried to get answers from Uverse, but they try to upgrade you immediately with even higher rates. The customer service reps are from out of the country and can only read from a script. BEWARE! Talking to them by chat or phone is very time consuming and results in no satisfaction. BEWARE. BEWARE.

For the 10th time or more Uverse has sent out technicians to my house. And again I called and they sent one out on June 26th. After the guy left the service cut out again!! I called the technician directly and he said they will have to replace the card and that his supervisor would call me and send another technician out. Well, that didn't happen. Today, Saturday June 27, I decided to call Uverse again, they assured me that a technician would be over between 1-4 pm today. So I rearrange our plans...and at 2 pm I get an automated call that says that my appointment 4-8 pm. Then I stay on hold, fighting with ** in a Global call center in the Philippines. And she is arguing with me about the appointment time, saying that it was changed. Well...I didn't change it!!! And I'm sick of getting the run around from Uverse!!! I want my services fixed, that I have had problems with since 2013!!! I will not rearrange any more of my life for them to keep me waiting!

I began over a year ago dealing with At&t (dsl) on behalf of my 87 year old grandfather. At the time my husband and I had been with Uverse at a different address and we had been very happy with our service. I have had to repeatedly contact Att because of the lousy start and stop service and incorrect billing at my grandparents location. It has literally been a nightmare. The problems are still ongoing since I am unable to speak with a competent representative or tech person. After making every change asked for, on our end (including the ones that made no sense) we are still dealing with the same issues and now we've gotten notice they want to increase the bill by $20 and still my grandparents don't have service half the time.

I was promised a service that was a total joke. The plan didn't even exist. Aside from that... All the calls I made to AT&T regarding installation and service calls. No one mentions what type of plan I have until after tech visit and I insist on discussing my plan. Boy was I livid with AT&T for allowing this to happen. Really makes them look bad! I definitely wouldn't recommend them.

I called AT&T to ask a simple questions and was offered "a better service bundle for cheaper" after explain several times I just wanted my question answered and didn't need the service offer, I was swindled into a "better deal" just to get results. This "deal" ended up costing me installation fees, extra service charges, and $50 or more a month than my current bill. Even after I specifically asked if there would be any of this charges, I specified each thing and was assured no charges. Well for two months or more I tried to figure out what was going on because I was receiving two or more bills a month with different charges. Eventually I find out that my previous internet account was never closed so I was being billed $50 a month for internet, and on a separate account I was being billed $100 and more for the same internet bundled with the home phone I did not want and had not used since receiving it.

AT&T has been running an ad here in metro Atlanta for months stating you can get any speed internet up to 45mbps for only $29.95 with an additional qualifying service: e.g., a telephone line, TV service. I fell for the big fat lie. My first bill arrived, I was charged $39.95. I called, of course, numerous times. However, the customer service reps in the Philippines act as though they do not understand me, and I am not acting when I state I can't understand them.

I've had AT&T internet service for over 2 years now. My bill has more than doubled. Recently, Brighthouse was digging in my yard (I don't have Brighthouse service), and my internet went out. Brighthouse refused to admit they had cut a wire. After being on the phone with AT&T technical support for quite a while, they finally told me my only options were to pay $149 to have a technician come out, or to have them send me a new modem (which they said would take two days), and would require me to add $7 per month to my account as a "rental fee" (according to the person on the phone, that was because I already "owned" my old modem/had paid for it with my original contract). After talked to several different people over a few days (and LOTS of hold time!), I finally gave in and agreed to have the new modem sent. It arrived in only one day, which was great. However, it did not restore my internet service.

I didn't return the equipment within the 120 days so they charged me for it & now it's on my credit report. Even with my receipt from UPS, they still don't want to remove the charges.

First signed up with AT&T in March 2015 for cell phone service. Had no serious issues until 2 weeks ago. I work in Chambersburg PA and have always been able to connect right away. 2 weeks ago it started coming up no internet connection in my office and as the week progressed it got worse and can't even get connection outside of the building. This week it started the same thing in my house. The only recommendation from AT&T was try driving 5 miles away!!! How ridiculous is that! Want out of my contract but will have to pay a huge fee to cancel.

AT&T promised me a promotion, but later increased my price with cancellation of promotion. It is just making money from customers.

In May, my husband bought a Samsung from them in store. The sales representative said we should take their free tablet offer, because it was free. "Don't turn it down because it is free," she said. During the whole contract signing, she never mentioned that it came with a data plan and a two year contract with monthly charges and an insurance. I only found out now, because of a June 21 bill, that I paid $80 on that tablet. What is mind boggling is that the representative lied to us, through her teeth. My husband and I were both there, and we had both had a run-in with U-Verse, so I was listening very carefully. But if someone lies to you outright, it is difficult to figure these things out.

My U-verse goes up and down. Call AT&T, tech comes out, fixes problem. 3-6 months later it happens again, repeat scenario again. I hate calling AT&T tech support, the automated system is the worse I have seen. Poor sound quality, the automated system can't hear my responses (on an AT&T cell phone), it takes forever to get an operator. AT&T service used to be good 3-4 years ago, now it seems to get worse and worse as their prices go up.

Scheduled service move, technician could not pull cable thru fresh, new conduit to home, left cable on ground. I requested a work order and phone number to call for time to bury line, was not given work order or phone number. Line still above ground.

Every time I tried to pay my bill online I couldn't because the webpage kept saying it didn't recognize my ID and Password.. I had to resort to contacting a live representative who had to troubleshoot the ID associated with my account and ended up giving me a new ID and password. Also when I accepted their offer for a package deal on a landline and internet service, I was given a new account number.. I always paid my account on time but since I was still being charged on the closed account the closed reflected an overdue balance and was sent to collection agency.

I was contacted by AT&T uverse that they can provide fast internet service to my area for less. I have Time Warner and was looking to save some money. They came out last week and installed the uverse to realize that the max speed for my area is only 18 and not even close to what I have with Time Warner. So what the issue is that AT&T uverse is telling me that I now need to contact Time Warner to reinstall. Why can't AT&T uverse reinstall what they messed up in the first place? I currently have 7 mobile devices with AT&T and I prepay my cell phone bill for 12 months in advance (don't like thinking about it) and they treat me like this. Ready to look at changing all my devices to a different service.

We had U-verse (all 3 services) installed in 2013 after having constant problems with Charter (the only other ISP in our area). It was okay for the most part but kept getting slow connections, random restarts of the modem, and pixelating pictures. In the beginning, it was acceptable because the problems were few and far between. Then, the problems started getting worse and more frequent just before we had our sewer line replaced in the fall.

My spouse & I have land line/U-Verse/Wireless services. Deciding to terminate our land line. Called AT&T and thru 3 service agents and 45 minutes later, had land line charges decreased 50% and U-Verse charges decreased for 1 year. 5 days later we received a Battery pack in mail. Called AT&T inquiring why we received Battery Pak as no one informed us regarding setting up Battery Pak for additional charge to connect phone thru U-Verse in case of power failure. I requested to speak with someone local and the service representative shared that he could not transfer me to United States--I may be transferred anywhere in the world. When requested to speak with management, was on hold for 25 minutes. The consumers that support global companies as AT&T are not getting customer expectations met. Too bad I am not Taylor Swift!!

I have been so happy since I no longer have AT&T U-verse. Way overpriced for very low internet connectivity. What was I thinking? Oh yeah, it was that great fluffy customer support person that assured me that their service plans were the best. Shame on me for not doing my homework. I wish google fiber would just get to Houston already. I will never sign on with AT&T internet/tv, EVER. I am waiting on my cell phone contract to end so I can make the change. All in all, it was better to have terminated my service earlier with all the unnecessary terminations fees. Otherwise my bill would still be over $180 for slow internet and tons of channels I never watch. What a rip-off. Sincerely, Happily unplugged from AT&T.

I finally made the switch to cable after years of poor service by AT&T. There have been over 15 technicians who have came to my house during the lifetime of my account. None of them had a clue on how to fix my slow speeds. They will talk a bunch of technical jargon about what they changed and added but they never solved my slow speed issue. The technicians are so incompetent that they don't know the issue beforehand and ask me when they arrive out my house. I only stayed so long because of the price. Don't sign up with AT&T, they will give you a bunch of false promises and don't deliver on anything.

AT&T required me to buy the equipment when I started my service and because of the bad connection, the technicians came out and replaced the modem a couple times hoping that would improve the connection. Well, it never did, and after countless technician visits, I gave up and finally switched to Time Warner cable. What's more, AT&T wants me to return the modem that I paid for, or else they would charge me for that. They are not compensating for what I paid for nor letting me keep the modem. When I complained, the customer service reps reaction was that, "oh well I don't know why that happened, but sorry there's nothing I can do about it." Bad service ever. I will never go back to AT&T.

Big problem with Uverse on return equipment with UPS. They send me a bill for $477. I give them the tracking # and after 4 months keep receiving this bill and they put me on collection. The worse TV service and call center. Stay far from Uverse. Maybe Dish Network. No more ** cable, no more Uverse and no no no DirecTV.

WOW! AT&T is the worst telecommunications provider I have ever experienced. If I could have, I would have rated them ZERO. Not only is their service unreliable (i.e. internet/TV/phone) as it goes down on a regular basis, but their "service" is horrible too. Yes they sent out a technician a few times, and yes they dug up my yard to put in a new line, leaving me a mess to clean up (and pay for). And yes it didn't make our service more reliable. THEN to top it all off we discovered the technician that installed the new line had cut our underground sprinkler line.

I was forced to switch to Uverse as my DSL was deteriorating. At that time, I canceled the home phone portion of my bundle. First bill "surprise", not correct. The promotion the lovely rep had promised wasn't there. SHOCKING! After waiting to talk to another rep, I was told I was lied to about the cost. I have all the notes from first rep, but that didn't matter. Not only was it not honored, but 2 months later I owe a home phone bill that's suddenly late? If you try to argue with these idiots you will lose. Horrible company practices and I can't wait to ditch them. God help those who bundle with DirecTV as I have, and can't separate.

Customer service promises you incredible deals when you complain about your service, then sends you a devastatingly higher bill and acts like they know nothing of the price or promotion you were promised. Promised $67, billed $165.

I never wanted AT&T because of past problems with company. They bought out BellSouth. Now I have terrible internet service and wifi all the time. Why do I pay for a service that goes down every day? Sometimes most of the day, in and out continue. AT&T is a profit only company with really no service.

When I transferred my service to another address, AT&T U-verse promised a $300 Gift card. I wanted to down it down to only Basic service and they gave me a discount. Upon moving in, AT&T claimed that the discounts made up for the Gift Card and refused to give it to me. When I said I wanted to cancel my contract because they lied to me, they maintained that I had a year on it and I would be penalized. I will be cancelling this as soon as possible. I cannot abide liars. Customer service kept transferring me to other departments until I was told. I will not be returning to AT&T.

It is June 19, 2015 Friday night. We have one wireless phone pulling from our AT&T U-verse account and all the sudden around 9:00 Pm Eastern Time my apps stopped loading on my cell phone. If I have a "good" connection why all the sudden would my apps slow down or not load at all? Come on AT&T we've been customers since 2001.

It takes 2 or 3 days to download something when it show only take 20 minutes or less. Data on your phone goes so fast and then next thing you know you are getting charged an additional charge.

In November 2014, I ordered AT&T U-Verse Internet/Phone services as part of a bundle package with DIRECTV. When I signed up for U-Verse Internet, I was assured by AT&T that I would receive internet capabilities comparable to what I previously had with my local cable provider. However, I immediately noticed a negative performance difference with U-Verse Internet, compared to my previous local cable provider's internet service. Within 5 months, I called AT&T Customer/Technical Support 5 times hoping to get assistance with my internet problems. The response I received with each call was about the same: "You are getting what you pay for." To which my thought was, "Then why am I paying for this service? It is not working as promised, and it is nothing comparable to the internet service I had with my local cable company."

This is the absolute worst company I've ever come in contact with. I feel bad for anybody who has this company and has to deal with these rude people any longer. I've spend over 15 hours on the phone in the past 2 months and have been overcharged over $400 and corporate had a horrible attitude and was absolutely no help. I will be canceling my services and writing as many bad reviews as I can to get the word out how horrible this company is and how money hungry the people who run it are.

I had Comcast and they got high so I changed to AT&T. Then I heard about Sonic and changed and they were great. I moved to an area that did not offer Sonic so I went back to AT&T and they told me U-verse did not allow lifeline. I signed a years contract and on the 13th month my bill went sky high. I called and they offered me another year at a lower price. My modem went out twice and I had to wait for a new one in the mail. I had two boxes and one would always erase paused programs and jump to live TV. The next year my bill shot up again and I called and had it lowered again.

Spent 1 hr on the phone with some lady named ** who sounded like a closer from hell. She demonized Comcast over and over again. Never mind the speed and service were waaaay better than what she finally was able to relay to me what Uverse could offer. AFTER $100 upfront fee (repaid to your bill, why do this?) + another $99 installation fee (even though it said $49 install fee online) they check your credit (dinging it a couple of pts) to see what you "qualify for." Lies. What I was offered was $51.95 (18mbps + home phone 200 min/month to US #'s + modem/router charge) + local and state tax. That doesn't sound bad but with that upfront $199, that was pretty shady. I'll stick with Comcast vs AT&T. Can't wait until Google Fiber optics comes to San Jose to run Comcast and AT&T out of town.

I live in a remote area where AT&T DSL is the only real option for internet service. I pay AT&T for a DSL service speed of 6MB. For about the last 3 years it consistently drops off to below 2MB in the afternoon and late in the evenings sometimes below 1MB. One of my main uses for internet is to watch Netflix, but with this speed problem I cannot watch anything HD in the afternoons/evening and sometimes I cannot watch Netflix at all, it constantly stops and buffers.

In my attempt to disconnect my services because I was moving the person entered the wrong date when I called in. When I arrived home and called about the services that were disconnected 2 weeks in advance, the representative said there was no record of the call. After talking to someone else they said they could reconnect but it would be 24-48 hours. This is ridiculous. You would think with all they charge they would have better service from beginning to end. I am excited about having another provider.

Ordered AT&T UVerse (TV and Internet). I previously had Comcast 30 Mbps internet with same home equipment. AT&T offered me 45 Mbps at a very good rate. Upon installation I had a lot of internet streaming issues. I have all Apple equipment, which worked fine with Comcast - was very fast and reliable. At first I thought it was just the DNS, so I searched for the best DNS servers in my new location. I changed my computer's network settings and my gateway (I add my own Apple TimeCapsule to the ISP's gateway for better WiFi and for built-in backup). Again I had the same problem: kept hanging up (buffering) when streaming videos. This occurred on my iMac, iPad, and Apple TV. I called Tech Support. He came out and did a "speedtest". That was the extent of his trouble shooting. He noticed my Apple router and blamed it on that.

Tried to upgrade my UVERSE TV service. Sequence - Login, Digital TV, change service, add premium returns you to login screen and you start over. Tried "contact us" for support. Again all choices other than useless FAQ pages return you to login screen. An online box pops up "chat with us" work through the choices and you guessed it - back to the login screen.

1st I was sold a cable and internet package for $70/month (intro rate) for internet and LOCAL TV! The internet they sold me was not even their fast service and the TV package they sold me would have been FREE had I bought a (1 time charge) $15 converter from Radio Shack. Shady! I went to twitter and even that AT&T rep said this was a rip and then proceeded to give me a great deal (so I thought) on service. She said I would get "xyz" service for $116 per month + tax. The following month I received a bill higher than expected (maybe I misunderstood my install was going to be waived???) so I paid it, THEN not less than 24 hrs later, AMAZON PRIME charged me for a membership that was supposed to be free with sign up. Very cryptic, my BF said we were supposed to get a $250 GC (gift card) back and then after I called AT&T they said my gift was either Amazon Prime or a $100 GC?

I visited an AT&T customer location to begin service. Asked if specific channels were included in my package. After confirmation they were, proceeded to sign up for the service. Noted I did not want phone service. They said they had a promotion and could cancel if I wanted. The channels confirmed in fact were not included. When I tried to cancel the phone, they said they would then raise my tv and internet rates more than the cost of the phone line. When I complained about the lack of channels, they first told me they didn't exist, then when I told them what the channel number was, they tried to sell me a more expensive plan. I don't know how this is anything but fraud.

Some gawd dang wussies and lazy technicians at AT&T. Thus far, I have spent over a weeks trying to get a technician, to come to my house to install my AT&T U-verse service (I am in a 1-year service with dreaded termination fees if I leave it early.). You know neighborhoods where the houses are cheaply made out of inferior materials and resides on quarter/half acre lots? Technicians (of today) loves those and accustomed to such luxuries, they are real easy in and out jobs because one do not have to get their hands dirty. I do not live in such of place, I live in a house that has withstand multiple Texan hurricanes, multiple kids fighting with each other and growing up in it.

I just learned of AT&T U-Verse little Deposit scam of $449.00 to have TV Service turned on. This is what they are doing to people all over the country if you don't have perfect credit. It is price gouging and a way to hold your TV service hostage for money. They are not doing it for Internet Service just TV Service. Well I have turned them in to the Florida Attorney General's Office. They contacted me and said they are contacting AT&T about it. If you have dealt with this from AT&T turn them in to your state’s Attorney General’s Office. This is a rip-off and price gouging and they should not be allowed to get away with doing this to people.

If you want a better deal just ask for retention. This company has caused me nothing but distress. The old phones aka Telco are crap. They rate your credit high medium or low. Based on that they try to charge you 449 upfront. Some representative told me that I was a chronic caller because I had a lot of questions about what I was being charged for. I wish I had kept my DirecTV instead of dealing with money hungry **.

My modem loses and resets connection at least 50 times a day (not an exaggeration). It literally happens roughly every 30 minutes. No large downloads unless resume is supported, and definitely no streaming movies.

I signed up for AT&T U-verse TV. When I signed up, they told me I would receive a Visa Gift Card for $100.00. After three months of service, I called customer support yesterday to say I had not received my gift card. They told me they sent me a notice in the mail in March on how to claim my gift card. I NEVER received such a letter. Then they went on to tell me I had 30 days to call to receive the card and now that has passed and they cannot give me the Visa Gift Card. I was furious and asked to speak to a supervisor. She said the same thing, they cannot give me the card because I didn't respond to their letter in March. I told her this was not a good way to treat customers.

I'll be honest. This isn't my first go around with AT&T. It started when we moved from promising internet to being told it wouldn't happen since too many people were on the line, to destroying our yard when the line was finally put in - lines laying uncovered, hidden fees, unreliable connection, getting an upgrade with equipment that was suppose to be "free" - to being charged for equipment we didn't even have and more. AT&T has done nothing but being problematic. Where I am at though, currently AT&T is the only internet service offered. But this latest has added rude customer service to the list. So long as those on the other side of the phone were trying, I could take just about anything. But when those who are suppose to be helping you are just being RUDE, well then it is a done deal.

After two failed installation attempts and the technician telling me that he could not solve the problems with the service, I cancelled my U-Verse order. To my surprise I was billed for the time between the initial and follow-up visits, even though the service never worked properly and I informed the AT&T representative about this at the time I called to cancel. When I asked if I was going to be charged for anything, the representative told me if I was that I could dispute the charges. Sure enough, when the statement arrived, there was a balance due.

The worse service ever! The worst internet ever! Paying for 18 mbps, getting .59. They have been to the house about 20 times and countless equipment changes.

In early April I called to ask about reducing internet services cost from $52 per month. Was told "lineshare" was my only option and home phone and internet would both be required and that the bill would then become $34.95 per month for 1 year. Regular price for this service package is $49 per month. To get the savings I signed up to get the savings even though we don't want or need a home phone. Next month, bill arrived at same price. Called, spent 40 minutes on the phone and was told reduced price would start next bill because of billing cycle.

I used Verizon as internet for a good 8 years. I had to go to AT&T Uverse because it was cheaper, and they claim 'It's faster than all Internet Services!' That's such crap! Their Internet, Service, and everything else they do is TRASH. DO NOT BUY THIS TRASH SERVICE.

I had Uverse for 4 yrs and this service never works! I haven't had a full year of good service. I have had 5 service line failures each yr. Fast forwarding to 2015 one in April now one as we speak my service been down since Thursday 6.4.15 and here it is 6.7.15 my service ticket never got picked up. How they accept someone to pay a bill. Everyone I talk to just lies and lies "Oh don't worry ma'am your service will be back on" WHEN MF? I think I should be compensated for frustration. I'm drained. I run at home business - I cannot process my orders. I have no Internet, no phone or cable. This horrible like a horror movie.

They are no better than other cable companies. They lure you in with free promos then let them lapse and bill you the extra cost. When I decided to leave, they give me a decent deal while never telling me it was for a minimum one year contract (they said it was good for 1 year). I called one week later about this contract obligation and they charged me a $180 termination fee to break the contract. I can't stand companies who deceive their customers and I would have paid a lot more just to end my services with this company.

Every 2-3 months my bill is different. When you call them they will tell you that you were on a promotion. But they fail to let you know this was a promotion. I will never recommend them to anyone. They will not let you speak with management.

Seven months ago I switched from Comcast to AT&T because Comcast rewarded my loyalty by raising my fees to twice what I can afford to pay. AT&T quoted me $138 a month total for phone, TV and internet. Every statement, without exception, has been in the $169 range. (Why can't these companies offer senior discounts?!) Secondly, I've had an unlisted phone number for over 50 years so, of course, I asked that my AT&T phone be unlisted also. Every month I'm charged for an unlisted number and every month for the past seven months I've called to complain that my phone number is still published. When I call 411 to see if they're still giving my phone number out, I'm told there's a listed and an unlisted number under my name... which one would I like? ("Duh, I want the unlisted one, please.")

Compared to 3 companies I have had: direcTV, Dish, and at Uverse. Loss of signal: way less with Dish. The weather has to be nasty. Att, the weather was fine, and no voice, seriously. DirecTV, plain rain, you lost signal. Price: direcTV and Att both expensive not worth the price, not even for bundle. Dish has folders you can store individual movies/shows for each family. Not so with Att. I don't know about direcTV. When you skip commercials, with Att, you can see the slowww commercial being skipped. That is why I am skipping! Att/direcTV not worth the $.

I've paid AT&T for service over 8 years. Always checked speed every other month. Speed was far lacking between 70% of sales pitch. I've had numerous problems. Daily and monthly speeds lack in all AT&T contractual agreement.

Just got Uverse and got the 18 mbps plan. Got home. Did a speed test for several hours and got between 3 and 6 mbps download and 0.8 upload. Paying almost 50 dollars a month. Had Charter before and got my speed I paid for.

Ok we were supposed to get AT&T U-verse. Well they were out the box earlier today and they never came to our house like they say they would. We were supposed to get it about 3 weeks ago and they said they'd be here on June 2nd. Well and she's taking, it's about 3 hours past what they said they would be here for and they called and said that they were trying to deal with the box and now they have not come at all they keep giving me a sissy excuses like "Oh will be there after we fix this". They're supposed to come here at 12 within 15 minutes. About 2 hours later still nothing and then you're out the box. You're saying "I will be there right after we fix this world." The van is gone so they have still not come to her house to install. Excuses for not coming to the house to install it.

Big mistake choosing U-verse. The line to my house had to be buried through my backyard neighbors yard. The techs that bury the line decided to run the wire above ground the last 10 feet due some barrels in my neighbor's yard. Called AT&T who then gave my wife's number to the tech who buries the line. He told it was impossible to bury line. My second call to AT&T which sent out the same tech again. This time he sprinkled dirt over the line that was still above ground. Gave up and called to disconnect service. Was told I am going to have to pay early termination fee of $160.00 and "why, because your techs are lazy?" They had another option of running the buried line through another neighbor's yard but the tech refused because he felt that the neighbor was a bit odd (sexual preference). I learned my lesson after $160.00 charged to me because of the inability to install their product properly.

I was looking for a cheaper Internet Service, so AT&T had a promotion for Internet at the rate of $14.95 with a landline $20.00 monthly for a year. At the time my Internet Services that I had went up to $59.00 a month. So this seems like a good deal. I informed the sales person about my financial situation, income had dropped so I couldn't afford very much. Sales person was also aware that I couldn't afford the $50.00 that the other company was charging. So I talk to Sales person ** for a while, because I was sure if this was a good decision once he told me about an additional $99.00 it all turned bad. I've paid nearly $200.00. Had to cut out the services because of hidden fees.

I've been an AT&T customer since dial-up days. I have multiple AT&T business lines, U-verse at my business, U-verse at my home and multiple wireless numbers. In 2014 I succumbed to a promo to switch home voice and Internet from DSL to U-verse with a 1-year promo price and Max Turbo download. As the promo expiration came near I asked what deals they had to replace the old rate. I got switched to retention who offered me an almost-as-good deal for another year and I accepted. Then it began: every month the billing was wrong, every month I spent a half-hour with customer service, every month it allegedly got corrected, every month the correction did not appear on the next invoice.

OMG! I have never gone thru anything like this with internet services. Moving into another residence I contacted them weeks before to let them know I wanted services transferred. Even repeated this by going in to pay my bill one morning. Still I was billed for two full months of not having 're 'reg ANY INTERNET. But sure knew my damn address to send me a bill for two months. And I was a good, paying customer! And over the phone I was told I couldn't use my current modem and told sale it. Yasssss! I wouldn't ever recommended AT&T to my worst enemy!

AT&T slows down my internet connection every month until I have paid my outstanding balance even though I make payment arrangements. I am retired on a fixed income. I always have to leave a one month unpaid balance until my next SSA check.

I was a little nervous about the data cap, but when I found out that my family was streaming Netflix HD and I was downloading all of my DropBox files, windows one drive (Office 365), plus gigabytes of video and apps on my own iPhone without additional data charges I was thrilled. I don't watch television shows, but when I look at what my family is watching, the picture looks great.

I have had U-verse and cell service through AT&T got 3 months now. I have to reset my phone 3 to 7 times a day! The wifi and TV service goes out at least 4 times a week! I have spent more time on the phone with customer service than I have actually using their service! I do not recommend AT&T for anyone!

For starters, they lure you into signing a contract with promises of a $400 Visa reward card and you only get two separate $100 reward cards, so half of the amount promised. According to them, I didn't say that I received endless flyers in mail for this particular promo to the customer service rep when I called to set up installation. Although, I did in fact say that was only reason I was signing up. I already had a cheaper cable/internet package with WOW. They proceed to tell me to make sure I leave my current cable internet services connected until they professionally install their own which I did. I got a "whole home DVR" which doesn't mean anything except it's a DVR like everyone else's. Whole HOME meaning if you buy a separate digital converter box for every TV in your home at $10/ea per month every month, then every TV will be able to get some basic channels.

I just opened my Uverse bill & it was higher than normal. Upon inspection I noticed they charged me $100.00 for the Mayweather vs. Pacquiao fight on 04/21 (the fight was on 05/02). I never ordered this fight, nor did I watch it. I called the billing dept. and was told there was nothing they could do to reverse the charge. I told them I live alone and did not order the fight. She said there was nothing they could do. I asked to speak with a Manager and she said there is nothing the Manager can do. I told her that they cannot charge me for something I did not order or watch. She finally said "okay disregard the charge & we will take care of it". So just a warning to everyone to double check your bill and take action if there are charges you did not make.

This is in regards to AT&T Uverse and DirecTV: 1.)When I signed up through a recorded phone call for AT&T U-verse and DirecTV, I was promised a Samsung Tablet. This was never sent to me. No Tablet, No Contract. That simple. 2.) I was charged $178.74 on my last AT&T bill, under the heading AT&T/DirecTV. It is my understanding that this is for the DirecTV service. This is way out of line and no explanation given other than "Software Error" for the previous months billing. Since signing up in January 2014 I have been calling almost every month to dispute billing mostly from the DirecTV portion of the bill. After spending time and resolving issues over the phone the next bill is inflated again. I have had enough. Both companies have been at fault.

I signed up for U-Verse internet in December. In May of the following year my girlfriend and I moved to a new apartment. I called to have our service transferred and apparently U-Verse isn't available at the new address. Therefore, I was going to have to sign up for DSL service instead which was going to raise my bill by $25 a month AND I was going to have to pay ANOTHER $50 activation fee on top of the one I had already paid.

We have had AT&T Uverse at our offices for a couple years now, and it is pretty simple. Their internet service is the worst. I gave one star because there is no zero star option. Internet is slow, it goes down occasionally, and it costs as much as other internet. My advice is to stay away. It is a horrible rip-off.

Every time I get my bill, there is always a hidden fee or increase. It's such a rip off. For instance, just recently they stated that the cost of the U300 and all other packages went up by 5.00. Even though that may seem like nothing, if you continuously keep upping your prices every so often, the consumer is paying for much more than what they initially agreed to. They have constantly changed their prices. It's disgusting.

I spoke with ** who claimed to be a supervisor seconds ago and she denied me the right to speak with her boss and stated she was that highest in authority that I could speak with and did not fix any issues I had. I've been taken advantage of, cornered, charged fees that were sneakily placed on my account, and disrespected. I can't believe how AT&T allows their employees to treat their customers after paying their company with my hard earned money!

We got our house built in 2006. We have been waiting for Uverse since then. 4 blocks away is new houses that are two and three years old. Guess what? They have Uverse. We just bought a iPhone 6 and 6 plus and have AT&T Internet and a AT&T pole in my front yard. Why can't engineering go and get the fibers to reach my house? Four blocks away, really?! I feel 2006 is long enough.

I am going to start inviting the people who are not satisfied with this company, moving... This huge company is powerful because people like us pay every month what they want to us to pay. Please run ASAP from AT&T. Remember technology in telecommunication is every day cheaper and they try to sell us that they invest a lot of money in technology to fulfill us... That is half true, because the return on this investment is fast.

OMG!! They have raised my stress level pretty significantly!! I joined AT&T victim's club by total mistake few months ago, they gave me a free HBO/HD promotion for 3 months. I called in before the promotion expires and canceled the service. Obviously, I got the bill and I see charges for both services on my new bill. I called them the same day, they put me on hold so long that I had to hang up. I called today for the second time... I finally got to speak to someone but holy **! She kept repeating herself about the new U450 promotion... I had a simple request "You have my call records, I need this charge to be reversed" and she said, new offer is better, you will get such and such channels... After 20 mins of useless conversation, I told her that I will call back and speak to someone else since she doesn't understand my request at all. This is very very frustrating... Once my contract is over, I will NEVER EVER subscribe any AT&T service.

I have had this service for the past few years and had them "upgrade" my account just so I would leave them. Lag is horrible, the modem and wireless router constantly drop out, and the recorder freezes and has to be restarted just about daily! They promise high speed internet, but the numbers they give are "up to" rates and are only good for burst speeds when it does work. More often than not, streaming is interrupted and playing online games or movies is painful to say the least. AT&T has to be the worst company out there. I should have learned when I dumped their mobile phone service years ago...

Have been using AT&T DSL for about a year and a half. Every week internet goes out at least 3 to 4 times. This past month it has been out more than it has been on. I'm switching to cable internet tomorrow because I'm fed up with this **.

Was switched from landline to Uverse by ATT. The phone quality is horrible, slow to connect, poor sound quality, ATT is unable to fix the problem after at least a dozen repairs. Bill is always higher than quoted and customer service is never open. I must rely on my T-mobile cell phone for service as I can't count of ATT working. It is a shame what has happened to ATT, used to be the best, now they are the worst, seems like they don't care about their customer anymore.

I have had local telephone and internet access service provided by Pacific Bell, now AT&T for the past 20 years at my house. Now in 2015 I cannot get anything other than dial-up internet access for $55 a month for a land line or pay $400 a month for a 1.5mb/sec T-1 line. AT&T offers in select areas of Monterey County a 15mb/sec service for $25 a month but has refused to offer even DSL in my community of 20,000 people. In other states there are communities with fewer than 2,000 people that have fiber installed and high speed broadband provided at affordable rates. AT&T has a virtual monopoly for providing internet access in my area and the result is extortion level rates for service.

I have been on the phone for an hour and 22 mins waiting for these people to just fix this pay per view problem. I have all my friends and family here waiting for you guys to just answer the phone. I have missed three fights and I am still on hold and seven other people are on hold in this current household but we still are waiting to see this pay per view event. If you guys do not allow me to watch this pay per view event after being a customer for AT&T for almost ten years I will terminate my cable and wireless contract indefinitely along with my family and current 14 members in my house that have AT&T.

ATT Uverse streaming impossible. Had a tech come out and check so called speeds but streaming Amazon or Netflix after 7 pm weekdays 5 pm weekends is impossible AND they try to blame Amazon and Netflix at the same time. Uh I don't think so. I run download speed check (by ATT) and the numbers are ok. I can stream to my stupid laptop but what am I paying ATT 150 dollars/month for? Oh btw no customer service on weekends or holidays. If you have to work regular business hours and have to take unpaid time off to stay home to meet "service" you are ** even more.

I am an existing AT&T Uverse customer and over a week ago, the AT&T customer satisfaction (sales) department cold called me to check on my service and to see if there was anything they could do for me. I was dissatisfied because my bill had just gone up so we worked to negotiate a lower rate on my bill along with upgrading my internet. I also mentioned that I was having trouble connecting my iPad to the internet while in my living room. All my other wireless devices connect but not my iPad. I know it's not an issue with my iPad since it auto connects everywhere else. The AT&T agent said it had to be an issue with my modem so suggested we make an appointment to have the modem updated with the "newest" equipment.

Whenever I try to log in for my email, AT&T says "We cannot process your request at this time." That's it. No help. No support. When I finally managed to track down some tech support, they had no idea what the problem was and suggested that I wait a few hours and then try again. These people are idiots.

I paid my bill in full and canceled my AT&T U-verse service last month. I asked the "customer representative" to cancel the service at the end of the billing cycle so I would have no further charges. He explained that the end of the billing cycle was 2 days before the end of the contract date and that I would owe $15 for breaking the contract early. I said in that case to shut off the service at the end of the contract.

AT&T consistently gives you discounts to keep you as a customer, then goes up on your bill. I feel their services are overpriced. I have not found a service with them that is consistently the same price. I became an AT&T customer paying around 85 dollars per month. Then the cost slowly increased to 248.00 per month (for basic service). I had enough, called and got my bill reduced, the cost was 142.00 for six months, then went to 150. for two months, now my bill is 168. Now AT&T tells me that my bill will go up to 202, plus fees/taxes. I am fed up! It is time to look for another cable service.

Uverse loves to lie to customers and sell you false products. Our business signed up for 6 gig download speed 8 months ago and the entire time, we were never able to get more than 1.6 download speed. The tech came out and said he had no idea why they would sell us a package that we are not covered under. The best part is when I called them to refund us for selling us something they could not provide, they told us that we had signed up under a special and were already paying the same amount. All he could do is apologise to us for being lied to. NEVER TRUST THEM.

I contacted At&T for phone and internet service. I was offered DirecTV services to bundle the package and get even better rates. I was offered Free DVR, HD and select premium channels free for 3 months. I was told my package would stay the same for the duration of my stay with the bundle. When the DVR service would not work I contacted DirecTV and was told it was not free and that the contract for the end of the first year would show an increase for all services to increase to regular pricing.

For almost 5 years we have had internet and our landline phone service with AT&T (which is actually Southern Bell, S.B.C.). All our computers are Macintosh which for us is a local outfit. With almost rhythmic regularity our email malfunctions such that we cannot send or receive email and because we have MACs they want to charge us for trouble shooting even as the problem is with the servers. This morning we have not been able to successfully log on at all for hours.

I was a customer of Dish and was real happy with the service and price but I was using ATT internet. I had a combined bill since I had phone and internet with ATT. I had to speak with someone about my phone and the rep from ATT convinced me to switch TV from Dish to Uverse and it took 6 months to get my service working right - they had to reinstall my whole system. Then after a year we moved was told they would move my service and was told to take my devices and an installer would come and my service would be up and running upon our move in date. Well I didn't get anyone out for 2 weeks then the person who came couldn't get my internet working. After another week I was told that they would have to turn off my existing account and open a new one. Well it took another week to finally get it done.

Internet, TV & Phone all out on Sunday May 16th at 9:15 PM -- we'd had storms in the area, so I wasn't very surprised. After trying all the usual tricks (unplugging the power to TV and then to the wall mounted "server" equipment), I finally called AT&T. They said that since both the Service light and the Broadband lights were both out on the Gateway Tower. They told me that this would require a service call. The earliest appt time would be on Tues. May 19th at 8:30 -12:30 (4 hour window). Oddly, the Tower lights came on Monday night May, 18th, at about 9:15 PM.

There is way too much that needs to be said about Uverse. First, let me start by saying that I transferred service back in February 2015 because we were moving. Well, they helped me to complete my transfer over the phone, and even helped me to get started with a few promotional items, or so I thought. Two days prior to moving, they shut off my cable and internet. I called them up and they stated that they cut me off because I cancelled service. That's not true because I transferred service, not cancelled. Those two words have different meanings in my dictionary. Anyway, after holding on the phone with them for 3 hours, they finally got everything straighten out. Or so I thought. I was told that I needed to pay a $500 deposit as a new customer because my service was canceled. News flash: I didn't cancel my service!!

Relocated my business to a new location. Surprised only carrier covers that area is AT&T, with no more option. Open an account with them for DSL internet (only service available). This is Feb. 26. On Feb. 28 got internet connected, and the problem began for the landline. March 6, an AT&T rep told us, "In order to get the port of the line finalized we needed to cancel our account with the other carrier." Of course we did it! After 40 days with no phone and talking to different reps (one time, talked to a manager who gave me email and phone number to contact directly, 20 days, several emails and voice mails, no answer), finally the fifth technician that came told us, "That was an easy process," and next day got the phone working. This is April 28...finally got everything working!

Started out with a phone switched from time warner cable to AT&T Uverse and their tv and internet highest packed quoted 93. After take bill now say 180. Lied to by customer service 3 time about nor being able to give their id number and lied to 3 times about taking off the phone bill for home phone and on top of that they want me to pay for a service for a month. They disconnect because they dropped the ball over 4 time from the being. I have no problem paying if they got things right. Do not go with AT&T Uverse - by far worse than twc at least twc came out and did their best but both not good company. They don't take responsibility. When I was in the us army you took responsibility for your own actions not blame other people. It's a shame how they treat military members.

I signed up in November 2014 with AT&T U-verse and they quoted me $79.95 for TV, phone, and internet with free installation. To date (5/17/15) I still have not been able to get my billing correct and have spent over 25 hours trying to get this resolved. My monthly bill is now up to $152.53 because AT&T says that they don't have any access to DirecTV and that I have to call them. I am so completely done with this company that it is unbelievable.

On 6/17/2014 I added Internet Max to my plan and was given a "Promotional Offer" for $28.00 a month for 12 months while living in Mtn View, CA. On 4/1/2015 I requested my service to be moved to a new address in Antioch, CA in which moved. I started being charged $57.00 a month for Internet Max even though my 12 month "Promotional Offer" has not expired yet. I'm also being charged $7.00 "Equipment Rental Fee" for a modem I'd already had and brought with me from my old home.

I have had U-verse for almost 2 1/2 years now. I am moving to a new house and needed to transfer my service. The first time I talked to an agent about it, he told me U-verse was not available at that address. I was bummed, but understood. I needed internet at the new house ASAP so I found another provider and paid them and scheduled an installation with them. The very next day I talked to another AT&T agent about cancelling because it wasn't available and what do you know? U-verse was somehow now available at the new location after just one day. But, since I had already signed up and paid another provider I told the agent I still needed to cancel. She proceeded to keep offering me deals, but I told her multiple times no because I had already paid someone else.

I've had it for three painful years and tonight I went back to Time Warner. Neither are good but my Uverse is always down and 2-3 days before someone comes out. I tell you, it's almost fraud with as bad as their service is.

The first year with U-verse, I was billed the same amount for the entire 12 month period as promised. After that, monthly bills varied as much as $20 even though I never stream or buy pay per view. Excuses were everything from tax increases to that promotion ended, even though if I quit the service, I'd have to pay a huge termination fee. They never abide by their agreed upon terms once the initial period expires. To AT&T a contract has no meaning except as a means to charge more fees to the consumer on a monthly basis.