Zurich Vehicle Service Contract

I couldn't close the window of my car. I told the dealership that I have an extended warranty from Zurich and they looked it up. The repair was covered and I didn't pay out of my pocket. But if I didn't have the extended coverage, I would have had to pay $200. Also, the claims process was quick and everything was great. As long as I have a coverage, I will have no problems with the car.

When I went to get my tires, the service advisor had a hard time getting Zurich to approve it, even though I paid for that. It was weeks that he had to wait for them to get paid. But they paid for my tire.

The dealership took care of the claim. They did a great job. Zurich was very efficient.

My experience with them has been perfect. I've had problems with some tires and they have worked directly with the tire repair shops. I haven't had to do anything and just drove away in my car after everything was done. Zurich was helpful and the reps had a very strong willingness to help out. They worked me to a solution. It was seamless and very easy.

I used the warranty to replace one of my tires. It was very quick and easy. The dealership sent the claim and Zurich let them know how much they would cover based on how many miles I had put on the tire since getting it replaced the previous time. I also had to replace the rim and Zurich had the dealer send pictures of the damage. They covered what they could. Having them is more cost-effective.

Not resolves problem, for smaller complain they are unable to send mobile technician and Toyota dealership is co-operating but seems its taking longer time and not sure when issue will be resolved. Seems like Zurich shield plan is completely waste of money.

Setting up my warranty was smooth. The sales rep walked me through everything. I had a claim, and even though I haven't dealt anything with them, the fact that I didn't have to was great. It still took care of everything, and I had no charge there.

I had brand new tires on my 2019 Honda and they were about a month old. But I picked up a broken steak knife in my tire and it ruined it. I had a warranty on the tires, so the Honda dealership replaced the tire very quickly and to my satisfaction. Zurich totally covered it and everything was fantastic.

I kept losing air from my tires and I noticed nails were in. I called Zurich and the person that I talked to was very helpful and explained everything to me. Even though I had everything in front of me, every question that I asked was explained to me. It was like a breath of fresh air. Then, I went ahead and set up my appointment to get my tires replaced. The only thing was when I went to get my tires, I had to wait because they didn't have the ones that I needed for my car. Other than that, I'm very happy and pleased with Zurich and when the time comes for me to renew, hopefully, I can renew my extended warranty.

I had to have a sensor put in and it was covered. I just had to pay my deductible. The service department took care of everything. So far, so good.

I used them once and it was good. We had a flat tire and we called. They sent out a tow truck and the guy put on the tire and then we were able to go to replace the tire. It was nice that they came out right away, especially on Christmas day.

Whenever I had to use the service, it was great. It also covered exactly what they said it would.

I had a recent claim for my key fob. The doors weren't unlocking. It was simple and it was prompt to get it fixed.

I had an air conditioner repair for the blower motor. It took a little while to get it done, so the dealership gave me a rental. The claim experience was fine. It was covered under warranty, so there wasn't anything that I had to do on my part.

I had a very large hole in the tire. It went completely flat. I tried using the seal, but it wouldn't seal because the hole was too big. I filed a claim and the app worked well. I didn't have to do very much. They kept in contact with me so I was very happy. Zurich has paid for itself.

I had an issue with the wiring harness that speaks to the front differential that controls the four-wheel drive. There were some bad connections that the dealer mechanics tried to repair a couple times, unsuccessfully. Ultimately, they replaced the wiring harness completely. All of which was covered by Zurich very easily with no problems or pushback from them. It was easy for the dealer to deal with them but it was annoying that it took three times to finally replace the wiring harness.

Getting Zurich was definitely worth it. I went into the dealership and changed my tires out. They were flat.

I got Zurich when I got a brand-new vehicle and when the car was being repaired, the mechanics at the dealership handled it all. I didn't pay for anything.

I took my car in to the dealership when I had a flat tire. They changed it. They washed my car and did everything else. There was no money out of my pocket.

I had low tire pressure and it turned out that I had a flat. I took it directly to the dealer and they helped me out, and Zurich covered everything else.

Zurich's service has been okay. I've had to go to the dealer to get work done because I've noticed that smaller businesses do not want to deal with Zurich because they said that they don't pay in a timely fashion. So, I've had to handle my transactions at the dealer. It would be nice to be able to go somewhere more local but apparently, their reputation is bad with those businesses.

Worst company to deal with. Only interested in finding a way out of having to pay for the items that are covered. A big disappointment and I will never spend money on a car warranty through Zurich again. Better to take the cost of the plan and put in the bank to pay for the repairs they refuse to pay for. I currently have a contract, and recently found out that I needed to replace the radiator in my Jeep Grand Cherokee during a routine inspection. I'm under the years and mileage on my contract, but they refused to approve the claim because the dealership didn't call them before doing the work. I called when I got home after work, less than four hours after the work was completed and paid for. The communication I had about this was disrespectful, rude, and included being hung up on. I couldn't get a manager to even return my call.

I just had the warranty with Zurich before the car needed the repair but they took care of it. The car was done the same day. Zurich is well worth it.

Crown Ford contacted Zurich and got everything taken care of. My wife asked for to see if they had a loaner vehicle. But they told her all of them were out. She had to sit for six hours to get it repaired. But everything else was good.

We bought Zurich when we bought the car. I didn’t pay anything for my recent claim.

The service at Kring’s was great. They did everything in a timely manner that they said they would. I am always impressed with my Zurich coverage.

When I purchased the car, Zurich was the policy that was attached to it. And when the policy ran out, I liked it so much I wanted to get it again.

I bought my car from Evergreen Subaru here in Lewiston and since I bought it, I've had to bring it back to the shop to get repaired, and Zurich has always taken care of it. So, it’s awesome. Every time we've gone in, we've always had the car back to us within two weeks. It's been good.

I was told that there was a nail on the tire and they removed it and put in a plug. At first, they were saying that my coverage wouldn't cover if the tire needed to be changed. But then, they said that it was a minor thing and it got covered.

My experience with Zurich went pretty well. They covered my electrical. I'm good about Zurich. I'm glad I paid for the extended warranty.