Zurich Vehicle Service Contract Reviews

They covered one claim and now are denying a claim on a technicality. Faulty seal let some water into the cab. Seal replaced and now they won’t pay for it. I am stuck with a 600 dollar bill they won’t cover. Still on hold for a 1/2 an hour. Still waiting.

Denied claim for failed headlamp. We bought the warranty when we purchased our used 2021 Suburban. Recently the driver side headlamp failed and faced the ground. The adjuster failed inside of the assembly causing it to be unable to be corrected. We contacted Zurich the next day and they stated if there is no physical, water, or moisture damage that the part will be covered because its a sealed enclosed part. Called around and dealerships were back ordered on them. 2 weeks later our local dealer contacted us stating they got 2 in stock.

They are terrible. I’ve been waiting months for them to even review my claim. I was just told it could be two more months. They do not respond to emails. The email on the contract is not the email you’re supposed to use. I even have to wait 30 minutes on hold just to be told the right email.

I sent in a claim to Zurich when we had a screw in our tire. I had a great experience with that claim. The warranty on tires is worth it because that's an expense that you don't have to worry about. If we extrapolate that out to Zurich, it's well worth doing that.

Turbo went out. Dealer said hole in turbo leaked oil in catalytic converter clogged converter. Zurich said sparkplugs caused the issue. Spark plugs were changed 6 months ago. What a rip off. I paid 2.500 dollars for coverage. Had second 3rd party mechanic look. Turbo had leak. These people will say anything to deny coverage. Really. Spark plugs was their reason. Beware. This car coverage is a scam.

Terrible customer service. An issue that should have been repaired in a week took 3 weeks because Zurich kept trying not to pay for the items that failed on one of our business trucks. Only paid 500.00 and I had rental truck for 3 weeks and had to pay 3300.00 out of pocket because they kept dragging the payment to car deanship. While our truck languished in the dealer's lot. I have paid out over 4000 for a policy with an place that disputes everything to not pay. All together I have paid out over 7000.00 dollars to get our truck running again. Their answer they only pay out 500 for a rental. It's not our fault it sat at the dealership why they and Zurich argued over the repairs.

I sent in a claim when a pothole caused my tire to blow out. I went to the Volvo dealer and the whole process took two hours. It was a seamless process.

I would highly recommend Zurich Vehicle Service Contract. I recently had a nail in a tire. The dealership handled everything with it. They filed the claim. They pulled my tire off, made it so that everything was good. Got a new tire ordered and replaced it. They made it seamless. I'm very pleased.

When I got a nail in my tire, I called Zurich, but it took me a long time to get to speak to anybody. I wanted to know where I could take the car in. They told me two places, and I went to Tuffy’s. But they said they don't handle road hazard claims. I went to Goodyear Gulf Breeze Tire in Goodyear, and they were very nice and took care of it. I'm pretty satisfied with Zurich. I would tell others to go with them.

I have a car with tires that are very thin. With the potholes here in Massachusetts, I knew that, eventually, I would blow out a couple tires. That was what exactly what happened. For claims with Zurich, I just take my car into the shop and I give them my claim number, and they handle the rest. It's seamless.

I like having Zurich. I used their service when a tire got damaged on my vehicle and I had an awesome experience. They paid their share in the cost of the repair.

I bought Zurich’s comprehensive protection plan on a new Hyundai Tucson. Less than two weeks later, I hit a curb, damaging the left front rim and destroying the tire by tearing a chunk out of the sidewall. My dealer was informed that hitting a curb did not constitute a road hazard, therefore no coverage. Lesson learned: for any future claims, regardless of what happens, the cause will be “hit by an unseen object in the middle of a dark road at night."

My Zurich claim experience was pretty smooth. I had a nail in the rear passenger tire, and I assumed that I would have to pay for that, but their guy did mention that it covers all these things. I didn't think that would happen. I took the car in to the shop, and I didn't have to pay any copay or anything. So, I feel satisfied with them. It was completely free to fix the tire.

I'm very satisfied with Zurich. Their price is good, too.

My experience with Zurich has been good. I'm satisfied with it. I had road hazard on one of my tires, and they repaired it and put me back on the road. The process was easy. Zurich is worthwhile having.

My Zurich warranty was provided by the dealer and when I recently used it, the claims process was easy. The dealership pretty much handled the whole thing.

I had a flat tire on the road and went to the dealership. They took care of everything. There was no hassle and everything was covered by Zurich. I’m totally satisfied with the experience.

I took the Kia in for service and it went fine. The dealer took care of the claim, so we didn’t have to do the step-by-step process. I didn’t realize we were on the extended warranty with Zurich. I thought we were still on a regular car warranty. We purchased it because it’s needed.

Zurich seemed to offer the best, from what I've been able to find out. The dealership handled the claim when I had one and the process was extremely simple. The experience with Zurich was straightforward, which makes it easier to deal with it.

I have a Ford SUV, and I purchased a tire package from Zurich. I used the service just once and it went great. It was taken care of fast. The entire location spoke to Zurich and everything went well.

I go to the dealership, and they take care of contacting Zurich. The coverage is good and if people need insurance coverage for their tires, Zurich is the way to go.

My GPS was not working, along with a tire issue and a brake warning. It said to check the brake and the ESC. I couldn’t use cruise control because of it, so I took the vehicle in. The mechanic looked at it and said there was something wrong with the tire. The whole process went by fast, maybe two hours, and they repaired it. I’ve recommended getting a Zurich extended warranty to others. It was hassle-free. But I thought it was through Buick since I purchased it through the dealership.

I purchased a brand-new vehicle about a year ago and I decided to get a service contract with Zurich. I have used it due to a flat tire since I purchased tire and wheel protection. It was a very good experience filing the claim and the service contract saved me time and money. I'm extremely pleased with what I pay Zurich.

My experience with Zurich was great but the service contract ran out on me. I knew it was close to being up and I wanted to re-insure because I've got the car for my son, who is in college, and it’s to make sure that if he had any problems, it'll be covered. Over the years, the radiator has been overheating and I’ve had some issues with the steering wheel. Mostly, I take the car to the dealer and they’ll file the claim for me. When I bought my Chevy, the tires were new but they were in poor condition. Zurich helped cover my tires. So, it was a positive experience.

I signed up with Zurich so my Kia is covered if something goes wrong with it, and Zurich has been great. It's well worth the money. The policy covers anything and the only thing that we did not get covered was the windshield. When you have a claim, you just take your car to the dealership, tell them that you got the coverage with Zurich, and they do the work. It's straightforward. There's no “Maybe,” or “Let me find out.” The car gets fixed. We hit a pothole and it destroyed the tire. It happened on a Saturday, so I had to wait till Monday, and the car was taken care of that day. I got brand-new tire and I only had 20 some odd miles on the car. I'm very satisfied. Having Zurich is super convenient.

When I signed up with Zurich, the whole deal, including getting the car, took a long time, but that was good. Zurich serviced everything, and I have full warranty on everything. Even my tire got a nail in it, and they fixed that. It was a tiny, tiny, little nail. I couldn't even see it. I couldn't find it myself. They put it in water, let it bubble up, found it, and then replaced the tire. Toyota submitted the claim for me, and that was that. We also had the recall, which was a federal thing, and that was covered for the hybrid wiring underneath the car to prevent corrosion and shorting out. So far, my experience has been great with Zurich. I feel totally confident that when I take my car in, I'm not going to be charged something erroneous, and that they're doing the right thing. I appreciate what they do and the service that they give.

I cannot believe that to process a claim is 2 to 3 weeks. With all the technology it seems like this process would be streamlined a bit better. The average person does not have resources to make 2 and 3 car payments to stay current because the gap insurance's process needs revamping. We should do better.

I planned on keeping the vehicle for more than three years and I'd like to make sure that I'm covered for five years. I purchased the Zurich service agreement with my new vehicle at the GMC dealership, and it was a no-brainer. It was something I wanted, and the reps presented it in a positive fashion. It’s a good plan maintenance-wise, and it has paid off. I got a new tire out of it through the dealership. When you take the vehicle in, you just remind them that you have the service agreement and they take care of everything. They have to verify and dot their i’s and cross their t's but it didn’t take any longer than any normal service. The coverage was above and beyond my expectations. It's been an all-around positive experience to have an extended warranty and to cover the minor things that can go wrong. I'm very happy with the service.

I can't believe any dealership would use these scam artists for glass coverage/warranty. They literally get paid for nothing. It should be illegal. They denied our windshield replacement claim because the crack was larger than 6 inches - as many customers/victims have experienced. The size of the crack should be irrelevant when replacement is necessary. Allegedly Toyota doesn't use them for warranties anymore, but that didn't help us after paying $1500 for coverage.

I had Zurich gap insurance and I’m still going through the lengthy process with them. It took them almost 3 months to finally cover my remaining balance on a truck I totaled and they did not pay off the total amount owed. You pay for gap insurance for a reason and this company does not follow through on their commitment. Do not in any way use this company. Does some research on other gap insurance companies to find out who is your best choice. Thank you.