Zurich Vehicle Service Contract

Zurich Vehicle Service Contract Reviews

Zurich Vehicle Service Contract Reviews
4.6(703)

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating
4.6 out of 5
See all 703 reviews

About Zurich Vehicle Service Contract

Zurich offers extended auto warranties, also known as vehicle service contracts, that help protect you from repair costs related to breakdowns or malfunctioning components. Its vehicle service contracts are available throughout the U.S. and Canada. Zurich has representatives available to answer coverage questions.

Pros & Cons

Pros

  • Also covers motorcycles
  • Comprehensive coverage available
  • Transferable plans
  • Roadside assistance

Cons

  • Limited availability
  • Low rental reimbursements

Bottom Line

Although Zurich warranties are only available at select dealerships, the company is still worth considering for its comprehensive coverage. It also covers powersport vehicles, which isn’t common.

Zurich Vehicle Service Contract Reviews

Top reviews
  • Top reviews
  • Recent
  • Oldest
  • Most helpful
Any
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

2 featured reviews
How do I know I can trust these reviews about Zurich Vehicle Service Contract?
  • 4,350,951 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 2 Reviews 5 - 35
Verified purchase

Reviewed Nov. 10, 2023

I'm very impressed with Starling Chevrolet. We had our oil changed through the dealership.

Thanks for your vote! Report
Verified purchase
TechPrice

Reviewed Nov. 10, 2023

The warranty has come in handy. I've put it to good use already twice with the vehicle I purchased three months ago. I got a nail in my brand-new off road tire. They sent somebody out, put a spare on and made an appointment with the dealer to get the the tire replaced. It worked out great and it didn't cost me a dime. I'm very happy with Zurich.

Thanks for your vote! Report
Zurich Vehicle Service Contract
Response from Zurich Vehicle Service Contract

Hello Jorge,

Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!

Sincerely,

The Zurich Customer Care Team

Verified purchase
Customer ServiceClaims HandlingCoverage

Reviewed Nov. 9, 2023

The front tire of my car was flat. I dealt with my dealer and the process was simple. I took the car in, the shop changed the tire, and they called me. I went and picked up the car. Zurich covered the repair. They did what they said they were gonna do and they did a good job.

Thanks for your vote! Report
Verified purchase

Reviewed Nov. 9, 2023

They replaced the tire recently and all was good to go.

Thanks for your vote! Report
Verified purchase
Tech

Reviewed Nov. 9, 2023

I like the dealership ad they have been taking care of us for years. And they happened to use Zurich as the extended warranty. I had a flat tire and we couldn't fix it because the nail was on the side rather than in the middle. So, we had to replace the tire.

Thanks for your vote! Report
Verified purchase
Coverage

Reviewed Nov. 9, 2023

Zurich's coverage seems to be comprehensive and it's a good thing to have. I was in for an oil change and the maintenance people told me it was covered and that they would get it processed. They handled everything, and once I left for the oil change, my tire was also changed. I noticed a bubble in the side wall and I asked the maintenance people, "Hey, is this something that's covered under my Zurich warranty?" They said, "Yeah, we can check and make sure." They came back and said, "Yup, this is covered."

Thanks for your vote! Report
Verified purchase
CoverageTech

Reviewed Nov. 9, 2023

Whenever I get flat tire, I bring it to the dealer and they take care of it. It's covered under my insurance.

Thanks for your vote! Report
Coverage

Reviewed Nov. 8, 2023

I bought the extended warranty from Zurich through my dealer. The first time I needed it, payment was denied because the part was not covered. The part was the engine thermostat. The thermostat is an integral part in the cooling system of an engine. Two service managers at two different dealerships had never seen the part denied by an extended warranty. It just seems like a "gotcha" move by Zurich. If the part isn't listed as covered in your contract, then it is NOT covered, however there are thousands of parts in an automobile. It would be impossible to list them all, but if it's not listed in your Zurich warranty, then you aren't covered.

DO NOT BUY A ZURICH EXTENDED WARRANTY!

Thanks for your vote! Report
Zurich Vehicle Service Contract
Response from Zurich Vehicle Service Contract

Mr. Newman,

Thank you for sharing your feedback. We offer several different levels of coverage to give customers more options. Our comprehensive contract provides coverage for the thermostat, however, it looks like you purchased our Standard level contract, which doesn't list that particular component. If you have any unanswered questions, feel free to contact us at vscclaim@zurichna.com

Sincerely,

The Zurich Customer Care Team

Coverage

Reviewed Oct. 23, 2023

Purchased 7 years extended warranty on new truck and when I actually needed services done only 1 issue out of 3 that I took truck in for was covered. Make sure to read all fine print disclosures before buying this warranties, not because it says bumper-to-bumper does it really mean that.

Thanks for your vote! Report
Zurich Vehicle Service Contract
Response from Zurich Vehicle Service Contract

Hello, Daniel,

Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com

Sincerely,

The Zurich Customer Care Team

Verified purchase
Customer ServiceCoverageTech

Reviewed Oct. 22, 2023

The back windshield wiper on the van stopped working. It worked, but the liquid didn't come out to clean the back window. We took the car in, and they cleaned the air filter in the cabin and then they fixed our back windshield wiper, and it was free. The dealer called us back, and they said it was all covered under warranty. We signed the paperwork and left.

Thanks for your vote! Report
Verified purchase
Coverage

Reviewed Oct. 22, 2023

They've been good. But every time that I use them, I end up paying and I don't know why. Also, they don't do something with paint chips. I thought that would be covered, but it's not.

Thanks for your vote! Report
Verified purchase
Customer Service

Reviewed Oct. 22, 2023

I took the Zurich contract along with the car when I purchased my car last year. The car AC stopped working. So, I went to Fresno and dropped my car over there, and I took my rental car. I used that rental car for two days and I returned it as Mitsubishi was taking a lot of time. I don't want to pay continuously for the rental car from my pocket. Zurich just gave me only two days for a car rental. They gave the maximum for car rental was $40. But for $40, you never get the car for rent. But their customer service was good. I was able to talk to the guy and they gave me stuff for this one. But they said, "Yeah, this is not our hand. This is our policy. We can pay only $40 per day for the car."

Thanks for your vote! Report
Claims HandlingCoveragePunctuality & Speed

Reviewed Oct. 10, 2023

I extended my 4 year extended warranty last month. 2100 for 2 years for my Kia Optima but Zurich said there was a '1 month' waiting period to start (so you are really only covered for 23 months). Standard warranty covers Heating and AC - a motor went out on the heating unit that controls vents - they refused the Dealer indicating it was not covered under standard warranty though Heating system is specifically covered. Tried to reach Zurich rep and was transferred around and disconnected. After being given a direct line for CS I had to go through 7 prompts to get on hold for CS. Waited 25 minutes and no one picked up. I had a part go bad on the sunroof the initial 4 years and was told it was not electronic so it was not covered; had a wheel that needed replaced and was told I had not added the wheel and tire. COmpany covered 1 claim with a deductible for about $550 in 4 years. Cancelling due to dishonest claims coverage and unreachable staff.

Thanks for your vote! Report
Zurich Vehicle Service Contract
Response from Zurich Vehicle Service Contract

Hello, Martin,

Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com

Sincerely,

The Zurich Customer Care Team

Verified purchase
Customer ServiceCoverageTech

Reviewed Oct. 7, 2023

The dealership initially thought that I did not have the coverage with Zurich and I had to give them documents. The reps said they were not matching and showed there was no record. They had to call and figure out that there was some error with my name when they had entered it into Zurich. They sorted out after an hour and a half that I had coverage. When I purchased the vehicle, they were supposed to do everything. I don't know where the error was but there was a lot of miscommunication.

Thanks for your vote! Report
Verified purchase
Claims HandlingCoverage

Reviewed Sept. 26, 2023

They have a better warranty than other companies. We had to do a claim on my tires and it worked well. They covered it. My experience was good.

Thanks for your vote! Report
Verified purchase
Coverage

Reviewed Sept. 25, 2023

The tire warranty covered the whole price of the new tire. I dropped my car off and when I came back, the shop told me it was already paid for. That's very good because tires are $400 a pop. However, I don't understand what's covered and how they decide it. It's all included into my car payment.

Thanks for your vote! Report
Verified purchase

Reviewed Sept. 25, 2023

I recently used Zurich when I had a nail go up in a tire. Everything was covered. I was super satisfied.

Thanks for your vote! Report
Verified purchase

Reviewed Sept. 23, 2023

When I had a tire change, they were very efficient.

Thanks for your vote! Report
Verified purchase
CoverageTech

Reviewed Sept. 20, 2023

One of my cars had an issue and the lady from the dealership said only two of the parts can be replaced and the other two were not covered under the warranty. I asked her if I could talk to Zurich and she didn't allow me. She said that she had talked to them and gave them a good explanation of what happened. But there was clarity of what is my warranty, what are we covered for, or why they are not covering the other two, when in the beginning they said it will be covered before a certain mileage. Also, they didn't tell me what Zurich paid and what was the total bill. They just said, "This is your bill. Pay this bill and take the car."

Thanks for your vote! Report
Zurich Vehicle Service Contract
Response from Zurich Vehicle Service Contract

Hello, Deepa,

Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com

Sincerely,

The Zurich Customer Care Team

Verified purchase
Customer ServiceCoverage

Reviewed Sept. 13, 2023

The financial guy when I bought my car suggested that I get the extended warranty, and it was a good thing I did. Since I bought the car, within not even six months, the AC compressor was bad, and then the fan. I brought the car back to the dealership three times already to fix the same problem. Zurich covered everything, and the customer service from them has been great. It's just that I had to pay the $100 deductible every single time I brought the car in for the same problem. Other than that, Zurich is great, especially for people who don't know anything about cars. It's just like an insurance in case of an emergency.

Thanks for your vote! Report
Verified purchase
CoveragePrice

Reviewed Sept. 13, 2023

I hit a curb and something minor happened that caused some stuff on my car. I took it in the shop for all things that I thought I was going to have to pay and that wouldn't be paid by Zurich. But a lot of the things that needed to be done in terms of what happened to the tire were covered under the plan that I had purchased. I still have to pay for some stuff, but it was much less than I had anticipated. I spoke to them initially but everything else was handled, in terms of anything that was covered, by the dealership. I'm so happy I got it the coverage and I would highly recommend it. It's worth every penny.

Thanks for your vote! Report
Verified purchase
CoverageRefunds & Payouts

Reviewed Sept. 12, 2023

Zurich's policy has a lot of underlying things that Zurich never told me when I took it out. For example, I have some paint chipping off. And they said that it was cosmetic so they wouldn't cover it. It was a thing on my tire. I used Zurich to try to get the tire. They paid for it. But because the rim was cosmetic, they wouldn't pay for the rim. And they never told me. I paid for tires. That was a separate bill. I paid for the paint. That's also separate. I paid certain things to be covered for a certain amount of years. When I need it, I shouldn't have to come out of my pocket because I'm paying Zurich for that. I pay all this money out. I think I'm covered, but not covered 100%. They ripped me off because they didn't tell me the whole truth.

There shouldn't be any undercover stuff like cosmetics that where they don't pull it out at the time a person purchases it. They only told that I would be covered if this happens, if the paint does this. I didn't hear about, "If it's cosmetic, it doesn't pay it." How would I know if it's the cosmetic versus something else? I was very disappointed, not once but twice. Would I recommend them to a friend? No. Would I buy them again? No. I would not waste my money to invest in something that I thought would be good for me and turned out to where they never gave me anything.

Thanks for your vote! Report
Zurich Vehicle Service Contract
Response from Zurich Vehicle Service Contract

Hello, Margaret,

Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com

Sincerely,

The Zurich Customer Care Team

Verified purchase
Customer ServicePunctuality & SpeedRefunds & Payouts

Reviewed Sept. 12, 2023

Zurich's customer service was nice, but we had to pay for the engine first and we got the money back two years later. There was always something different they needed. It took a long time. At one point, we gave up because we thought we would not get it. Because we had to get a loan for 4,000 to pay for the engine. It shouldn't be that hard.

Thanks for your vote! Report
Zurich Vehicle Service Contract
Response from Zurich Vehicle Service Contract

Dear Quionta,

Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com

Sincerely,

The Zurich Customer Care Team

Verified purchase
Tech

Reviewed Sept. 12, 2023

Getting Zurich is a good idea. I took my car to the dealership and they handled it with Zurich themselves.

Thanks for your vote! Report
Verified purchase

Reviewed Sept. 12, 2023

I had a truck engine light on. The problem was somewhere in the immersion control system. It had one valve that was sticking and another one that was open and not closing. The dealer handled everything. I had to pay the deductible and Zurich covered everything else, so I'm happy.

Thanks for your vote! Report
Zurich Vehicle Service Contract
Response from Zurich Vehicle Service Contract

Hello, Jim,

Thank you for sharing your feedback. Zurich has a high standard for the service we provide and we're pleased to hear you are happy with your experience!

Sincerely,

The Zurich Customer Care Team

Resolution In Progress
Verified purchase
TechPunctuality & Speed

Reviewed Aug. 29, 2023

I took the vehicle to the dealership because the front tire had a big nail in it. They replaced the tire and it was an in and out thing. It's pretty nice there and they took care of it quick.

Thanks for your vote! Report
Verified purchase
Coverage

Reviewed Aug. 29, 2023

For my recent claim with Zurich, the handle on the back seat door came off. So it had to be replaced. They covered it, but we had a deductible. Having Zurich definitely gives me peace of mind. We have a child, so it's good to know that we're covered.

Thanks for your vote! Report
Verified purchase
Coverage

Reviewed Aug. 26, 2023

I didn't know that getting a $7,000 insurance on my car and if anything happens, I need to pay $400 for a checking fee. I didn't expect it to be so high. I got two major things I had to use the service but I didn't get coverage for it. On the first one, they answered right away. But unfortunately, they sent the paper showing that I didn't have it on my coverage. I also had to pay myself for the tires.

Thanks for your vote! Report
Verified purchase
Coverage

Reviewed Aug. 24, 2023

My saleswoman was great. They changed two tires for me. I just told the dealership that I have Zurich. I'm happy with the coverage. It's a great value and I would recommend it to anyone. Any car I get, if they're offering Zurich, I'm gonna take it.

Thanks for your vote! Report
Zurich Vehicle Service Contract
Response from Zurich Vehicle Service Contract

Hello Tamara,

Thank you for sharing your feedback. We have a high standard for the service we provide, and we're very pleased to hear you are happy with your experience!

Sincerely,

The Zurich Customer Care Team

Verified purchase
Customer Service

Reviewed Aug. 23, 2023

Zurich is great. I love it. I'm so happy I got it. The signup process was easy. I've been recommending to all my family and friends. Customer service was great, too.

Thanks for your vote! Report
Loading more reviews...

Zurich Vehicle Service Contract Company Information

Social media:
Company Name:
Zurich Vehicle Service Contract
Address:
1299 Zurich Way
City:
Schaumburg
State/Province:
IL
Postal Code:
60196-5870
Website:
www.zurichna.com