Zurich Vehicle Service Contract Reviews

I liked the availability and the pricing of Zurich. Their claim process was easy. I filed a claim and got it processed through. Went quickly. No issues and I was able to get into a loaner vehicle throughout the duration of repairs. A good experience overall. The service department also takes care of it. All you do when you come in and say, “I've got Zurich,” They will go, “Awesome. We'll go ahead and get it checked in, get a diagnostic report up to them and let you know what they cover out of it.” Their customer service has been very good. They always reach out every time I've contacted them to see how everything went. Their price is also decent. It's not the absolute cheapest. But with a cost like that, you're able to justify the purchase of the warranty, knowing that you're gonna get the service that you get.

When I bought my truck, I felt there was value in getting Zurich, and when I had to use it, it worked great. The dealership did everything so I didn't have to deal with anything at all.

It was a no-brainer to get an extended warranty for my vehicle. I went with Zurich but they fooled me on the price.

I have a 2023 Mercedes which is an expensive vehicle. I was doing some reviews on the online about how much it cost each service. The first, second, and third service are expensive. I was talking to the dealer when I was purchasing it and they suggested to get a service agreement. I hooked up with Zurich and the process was simple. I made the purchase right there, the same time as I was purchasing the vehicle.

I took my car into Mike's Transmission and told him I have that Zurich policy and gave him a copy. He said, “No problem.” They took care of everything. I had to pay 160 bucks. I had Mike's look at a tire while it was over, so that was the 60 bucks part of it. But the 100 bucks was the deductible. I was surprised at how fast Zurich Vehicle Service Contract got back to the shop and approved it. It saved me 1,800 bucks. I paid $3,000 for the policy, but that was in payments with the loan. So, I didn't have to pay that out right away.

We had to get a new tire and the claim experience was great. I went to the dealership thinking that we were gonna have to pay out-of-pocket for the tire but it was covered through Zurich and it saved us some money. Zurich is reliable.

The service contract from Zurich is so good. No out of pocket money other than what I spent initially.

I've used my Zurich policy once for the air conditioning and it worked. I had forgotten I had it. I realized I did have it, asked whether it was covered, they said, "Oh, let's check," and it was. It is expensive, but what I had happened to help with things.

My tire had blown out and I called Zurich because there was an outage and a lot of the dealers in South Florida did not have access to a lot of the information on the computers. I got the service that I needed. I had a little problem with one of the people that the gentleman from Zurich told me I could go to but since he gave me other options, it worked.

It's been great with Zurich. Megan, our service advisor, submitted my claim and it was answered and approved pretty quickly. They have kept me in the loop about what's going on and they've worked on my car in a timely manner. Also, they had me in a vehicle while they have my car in the shop. They're still working on it, so I don't have it back, but I trust them 100%. Having a vehicle service contract with Zurich has been very beneficial because I'm not entirely sure of the cost of the whole fix. It was much easier for me to come up with $100 rather than having the entire bill due.

There were some electrical issues with the door on my 2020 Ford. Filing the claim with Zurich was real simple. The dealership did it all for us and the issues were fixed within a day.

I had to drop my vehicle off because the gear shifter had gone out. They took care of it and they called me when it was ready. They did it quickly. Submitting a claim with Zurich was all easy. It was called, done and then it was ready in the next 24-48 hours.

I used Zurich for the EGR temperature sensor and the mass airflow sensor. Sending in the claim was real quick and easy. The dealership got ahold of them and I didn't have to do anything. Then I didn't have to pay anything. It saved me a bunch of money.

I had to have a new tire and rim. I went in and told the repair shop, they looked up the paperwork and they filed it for me. Done. It was very easy. I'm happy with the service and the experience. I purchased the service contract from Zurich because of the area we live in and the road hazards that we have. I thought it would be a good protection for us to have. As it turned out, it was.

Zurich is a great service. My car was totaled. It was a return on the five-year plan payment. It was a subsidized return. The dealer did it for me.

The guy who inspected my car caught that the bearings on the back passenger side, rear wheel, started to wear out. He said, "You need to get this checked." I took it back to Subaru and they fixed it. Zurich, my warranty, covered everything.

Very bad vehicle service contract. DO NOT PURCHASE ANY CONTRACTS WITH THIS COMPANY! I will explain briefly. I needed a head gasket for a 2009 Nissan Versa. Any auto mechanics will tell you, "in order to get to the head gasket, other parts have to be taken out and replaced." Zurich said, "if the other parts are not failing, we will not replace them." So, I had to pay over $2200 out of my pocket and Zurich paid $2300 for only the head gasket repair. If the mechanics would have put the old parts back into the vehicle I would have been visiting them often with repairs. STAY AWAY FROM ZURICH!..

Zurich is a good investment. So far, I don't think I've gotten the full value out of it yet, but peace of mind is value. I like it. When I was getting a warning light for a part in the front of my car that was not working properly, Zurich is what they used to fix it at the Toyota dealership.

The coverage is pretty good. We've used it a couple of times already.

I bought the car a couple of years ago and it was a used car, which was why I got the extended warranty from Zurich, and I used the coverage a few weeks ago. The starter went on the car and the dealer took care of everything. I dropped the car off and picked it up. It was a smooth, easy process.

When I used Zurich for a transmission issue with my 2010 Sport Trac, I had no issues with them. But I had a used vehicle quite some time ago that I had to contact Zurich. They eventually told me that it was emissions and they don't cover that. That ended up costing me a little over a grand. Fold sold me this policy on my car and they did not disclose that. They didn't say that it didn't cover emissions. They can spend 15 minutes telling me what the policy covers but they don't tell what it doesn't cover.

The service advisor at the dealer I bought the vehicle from filed a claim for the transmission and did all the paperwork. I thought they would replace it with a newer transmission since it's a newer truck. I pay for the insurance and they would have covered the cost no matter what. But Zurich only covers up to three grand. The service advisor ended up using a used one. I would have come out of pocket if I would have gone with the new transmission. It's good in one way to have Zurich insurance. It helped solve at least the coverage cost of the transmission issue.

Zurich Vehicle Service Contract sounded like a good deal, so I took it. As for making the claim, I actually didn't have to do anything. The dealership did all of it for me. It was super easy. It has saved me a lot of money.

Took my vehicle I bought new to the dealership for issues I was experiencing, turns out I need 4 new tires. The vehicle only has 19K miles total so how these tires didn't last long is beyond me, but I purchased the Zurich wheel and tire protection. I get to the dealership about 1:45 for my 2pm appointment. They contacted Zurich about my tires and they came back they needed more information, so they sent the information then they came back and wanted pictures now it's going on 4pm and waiting on them to get back. 5:15pm comes around and still nothing from Zurich so the dealership sent me home without fixing the issue after being there since 1:45pm and told they would contact me the next day. What is the point in buying protection if you need to use the service you get the run around? This is an inconvenience that requires me to make another trip to the dealership which is a half hour away. I will not recommend this company or their services.

This product is difficult to use unless you can devote considerable downtime for the vehicle. I have been to several tire shops for repair. The chain tire shops have refused to deal with Zurich. The Ford dealerships don’t have the tire in stock (three-day wait). So I have to pay the $500 for a tire. There is no reimbursement available. So I have to pay for the new tire after paying for the service contract.

I called to get a status on my claim and talk to Roxanne. She was so rude and aggressive. You would think they're there to help you and she just pushed me away. Her tone was like I was a problem. Talking over me and rushing me off the phone. If you don't like your job, I shouldn't feel like I'm a problem. If I didn't have the mindset to just write a review and hope she gets the pep talk she needs.

It's working for me. I have used it and it was no hassle. Everything went fine. The company okayed a claim and they made the repair.

I've had Zurich since December 2022, and I don't know what to do with it or where to go. I called customer service one time and it was a pain in the butt. I had a nail in my tire and I said, "Where do I take it?" They said, "Just you have to go take it somewhere and see if they authorize or take it back to the dealership." I live an hour and a half away from the dealership I bought it from. So then, I was calling tire stores and I said, "Hey, do you guys use this warranty?" They basically told me, "I don't know. Just bring it in. We'll take a look at it."

Thank you for resolving this matter.

I would definitely recommend Zurich since the process is hassle-free and it's very convenient. It's good to have.