Zurich Vehicle Service Contract Reviews

I took the Kia in for service and it went fine. The dealer took care of the claim, so we didn’t have to do the step-by-step process. I didn’t realize we were on the extended warranty with Zurich. I thought we were still on a regular car warranty. We purchased it because it’s needed.

Zurich seemed to offer the best, from what I've been able to find out. The dealership handled the claim when I had one and the process was extremely simple. The experience with Zurich was straightforward, which makes it easier to deal with it.

I have a Ford SUV, and I purchased a tire package from Zurich. I used the service just once and it went great. It was taken care of fast. The entire location spoke to Zurich and everything went well.

I go to the dealership, and they take care of contacting Zurich. The coverage is good and if people need insurance coverage for their tires, Zurich is the way to go.

My GPS was not working, along with a tire issue and a brake warning. It said to check the brake and the ESC. I couldn’t use cruise control because of it, so I took the vehicle in. The mechanic looked at it and said there was something wrong with the tire. The whole process went by fast, maybe two hours, and they repaired it. I’ve recommended getting a Zurich extended warranty to others. It was hassle-free. But I thought it was through Buick since I purchased it through the dealership.

I purchased a brand-new vehicle about a year ago and I decided to get a service contract with Zurich. I have used it due to a flat tire since I purchased tire and wheel protection. It was a very good experience filing the claim and the service contract saved me time and money. I'm extremely pleased with what I pay Zurich.

My experience with Zurich was great but the service contract ran out on me. I knew it was close to being up and I wanted to re-insure because I've got the car for my son, who is in college, and it’s to make sure that if he had any problems, it'll be covered. Over the years, the radiator has been overheating and I’ve had some issues with the steering wheel. Mostly, I take the car to the dealer and they’ll file the claim for me. When I bought my Chevy, the tires were new but they were in poor condition. Zurich helped cover my tires. So, it was a positive experience.

I cannot believe that to process a claim is 2 to 3 weeks. With all the technology it seems like this process would be streamlined a bit better. The average person does not have resources to make 2 and 3 car payments to stay current because the gap insurance's process needs revamping. We should do better.

I can't believe any dealership would use these scam artists for glass coverage/warranty. They literally get paid for nothing. It should be illegal. They denied our windshield replacement claim because the crack was larger than 6 inches - as many customers/victims have experienced. The size of the crack should be irrelevant when replacement is necessary. Allegedly Toyota doesn't use them for warranties anymore, but that didn't help us after paying $1500 for coverage.

I had Zurich gap insurance and I’m still going through the lengthy process with them. It took them almost 3 months to finally cover my remaining balance on a truck I totaled and they did not pay off the total amount owed. You pay for gap insurance for a reason and this company does not follow through on their commitment. Do not in any way use this company. Does some research on other gap insurance companies to find out who is your best choice. Thank you.

Every time I get a car, I get a service contract on it. I went with Zurich, and I got a nail in the tire that I filed a claim for a couple of months ago. My experience was good. I really didn’t talk to them; my service advisor took care of everything. They respond really quickly whenever service advisors send them a request. So far, I haven't had any issues with Zurich. I've been having service contracts with them for years now.

I did a claim with Zurich for one of my tires that got flat, and I'm so satisfied. The package is very satisfactory, especially the tire package. Last time, there was a nail in my tire, and when I went to Toyota dealership, they changed it immediately. Within two or three hours, they got the approval from Zurich. The process was very easy. When I dropped off my car, the dealership got the number from Zurich, which was on my contract, and everything was good. I've already recommend Zurich. Two of my friends bought a car and I recommended the tire warranty for them, and they purchased it. Zurich is very reliable and it makes life easy, especially when you drive a lot.

The dealership recommended Zurich when I bought the car and the service has been great. I normally have tires repaired when I run into a pothole. I take the car to the dealership and they make the claim. If I leave it in the morning, I can get it in three hours. Because of the service contract with Zurich, I don't have to worry about 500 bucks for changing a tire every time. The experience with Zurich has been very smooth and my encounters with customer service have been good. The reps have been helpful.

Been a horrible experience so far. Out of a list of nine concerns, they didn't honor any of them. I bought a Dodge Ram, used with a three year extended warranty. I took my truck in for service, before the warranty expired. I handed them a list of nine items that were of concern. They didn't agree to pay for any of them.

My Zurich warranty is fine. It's just that the car is a lemon. I'm in the process of suing Mercedes because they had to replace the CPU unit twice. It stalled all on me and had to be towed from my work to the dealership once. It makes a weird noise on the back gears of the vehicle that they can't figure out, and all these times, I've taken it into repair nine times. I spend more time with car rentals from Mercedes than the actual car. I've had the tires replaced three times because of nail issues. And that actually works out beautifully because each one of those tires are over $500. Zurich is great. I have no issues with it. It was a little pricey but it's worth it because the car parts are so expensive. They covered what I needed to with the three-tire exchanges, which is really good on my part.

I had to call Zurich and see what the depth measurement is allowed to be replaced and not replaced. But since I got the other advisor, everything's been fine. Everything's been great and seamless.

I was tired of repairing my own vehicles for the longest time. So, when I bought a used Ford F-150, I wanted it to be covered under warranty and the dealership gave me Zurich. Unfortunately, I've had claims for a few repairs, a new transmission and an IWE sensor, which is something with the four-wheel drive. The dealership handled filing all the claims when I had the truck in for service, and from what I understand, when I was picking up my vehicle or when they put the claim in, they were quick about getting the approval and going from there. All in all, my experience with the repair process has been good. Some things took a long time 'cause of diagnosing the issues, but other than that, everything was smooth. I'm trying to get my father-in-law to contact Zurich about getting his truck covered.

I highly recommend Zurich if you want an extra reinsurance for your vehicle. It has been good to me. It was the option that was given through the dealer when I bought my truck. It's a 100,000-mile warranty or five years. The truck I bought had a bit of miles and I wanted that extra bit of insurance because I will never know. It was a used 2023 GMC Sierra. The dealer and Zurich were pretty quick to respond, especially because I needed my vehicle for work. The repair had something to do with some lubricants and sealants I needed. I'm very satisfied with the purchase I have made with Zurich. They have found those.

I just got work done on my truck through Zurich. The rotors had to be replaced in the calipers. Only some of it was covered by the warranty. But I appreciate it. I appreciated the fact that some of it was covered. It definitely helped with some of the costs. It was nice. I'm glad that I have the warranty.

This is the second time that I had Zurich. And actually, since then I've found out more about the different warranty stuff and it's very good. And next time when I buy a car, I'm gonna make sure that I ask to make sure it's the right warranty because these aren't as good. Filing a claim was so easy.

I didn't have an extended warranty on my my previous vehicle. That gave me issues, and it cost me out of pocket. I can't be without my work vehicle so I thought of doing the warranty on it and went with Zurich. Recently, I had to submit a claim for an intake manifold head bolt. I bought the truck in Ohio, but I live in Vermont. I thought that GM would automatically put it in the system that I have the warranty, but it wasn't in the system so I had to find the paperwork. But once I got to the dealership, they were great with it. The dealership service manager said Zurich is a really good warranty so that makes me happy.

I always recommend Zurich. I sell cars for a living and I know what happens to cars, so I got a warranty as well. I had the batteries on my car replaced and the dealership automatically filed a claim on my behalf. It was a very smooth experience.

I've had Zurich on a couple of my vehicles and they've always been very easy to work with and they always take care of everything. I've never had a problem with them. Their claim process has been very simple. The service manager at the repair shop calls and makes all the arrangements.

I used Zurich to get the transmission service not too long ago, a week after I bought the vehicle. Because the dealership sold me a car that was pretty much going out. So I already had to use Zurich to help with the services. The claim process was easy. I just gave them the VIN or the information, and then they contacted the Cadillac dealership. Then they worked directly between the two. They were quick and easy to deal with and have claims processed. I'm pretty satisfied with Zurich.

My experience with Zurich was great. I had a dent on the driver's side. I filed a claim for it and the process was smooth and easy. Others should definitely purchase Zurich and use it.

My exhaust system needed to be replaced. I submitted a claim with Zurich and they took care of everything. My experience with them has been very good.

The worse coverage you can buy. I have had a couple of times the dealer has sent a claim in for me and they denied it. They claim that it was due to water which is not the case. The dealer went to bait however they still denied. I spent almost $4,000.00 for the coverage and they did not pay a dime.

I just turned 30,000 miles last weekend on my car and I was told I had 60,000-mile tires, but they were leaking really bad. I don't know if they were cracked or if there was a leak around the valve, but I was putting air in them constantly. Both of my tires had to be replaced. I finally took them in and Hyundai said, "Let us look at it." They ended up taking care of it. I have a warranty through Zurich and Hyundai put the claim in. It was approved because the tires were bad. Hyundai was great and I've not had any issues with Zurich.

The person at the dealership convinced me to get a warranty with Zurich, and I’m very satisfied. I had a nail in my tire and the dealership did everything for me. The car was in the repair shop for two hours.

We purchased the vehicle through the dealership, and they coordinated everything with Zurich. The vehicle was delivered in pristine condition so it’s great. I would use Zurich again.