Zurich Vehicle Service Contract Reviews

Denied claim for failed headlamp. We bought the warranty when we purchased our used 2021 Suburban. Recently the driver side headlamp failed and faced the ground. The adjuster failed inside of the assembly causing it to be unable to be corrected. We contacted Zurich the next day and they stated if there is no physical, water, or moisture damage that the part will be covered because its a sealed enclosed part. Called around and dealerships were back ordered on them. 2 weeks later our local dealer contacted us stating they got 2 in stock.

They are terrible. I’ve been waiting months for them to even review my claim. I was just told it could be two more months. They do not respond to emails. The email on the contract is not the email you’re supposed to use. I even have to wait 30 minutes on hold just to be told the right email.

I sent in a claim to Zurich when we had a screw in our tire. I had a great experience with that claim. The warranty on tires is worth it because that's an expense that you don't have to worry about. If we extrapolate that out to Zurich, it's well worth doing that.

Turbo went out. Dealer said hole in turbo leaked oil in catalytic converter clogged converter. Zurich said sparkplugs caused the issue. Spark plugs were changed 6 months ago. What a rip off. I paid 2.500 dollars for coverage. Had second 3rd party mechanic look. Turbo had leak. These people will say anything to deny coverage. Really. Spark plugs was their reason. Beware. This car coverage is a scam.

Terrible customer service. An issue that should have been repaired in a week took 3 weeks because Zurich kept trying not to pay for the items that failed on one of our business trucks. Only paid 500.00 and I had rental truck for 3 weeks and had to pay 3300.00 out of pocket because they kept dragging the payment to car deanship. While our truck languished in the dealer's lot. I have paid out over 4000 for a policy with an place that disputes everything to not pay. All together I have paid out over 7000.00 dollars to get our truck running again. Their answer they only pay out 500 for a rental. It's not our fault it sat at the dealership why they and Zurich argued over the repairs.

I sent in a claim when a pothole caused my tire to blow out. I went to the Volvo dealer and the whole process took two hours. It was a seamless process.

I would highly recommend Zurich Vehicle Service Contract. I recently had a nail in a tire. The dealership handled everything with it. They filed the claim. They pulled my tire off, made it so that everything was good. Got a new tire ordered and replaced it. They made it seamless. I'm very pleased.

I was driving along and I had a flat. I was able to change the tire and I took the tire to Glynn Smith, which is my dealership, and they said it could not be repaired. So they had to order a new tire and they said Zurich is the coverage that I agreed to terms with when I bought the vehicle. So they said it was covered. I felt great about it because this is something that I agreed to do. Pay an extra cost for the coverage in case of things like this happening. I did not have to pay anything. So I am grateful for that.

When I got a nail in my tire, I called Zurich, but it took me a long time to get to speak to anybody. I wanted to know where I could take the car in. They told me two places, and I went to Tuffy’s. But they said they don't handle road hazard claims. I went to Goodyear Gulf Breeze Tire in Goodyear, and they were very nice and took care of it. I'm pretty satisfied with Zurich. I would tell others to go with them.

I have a car with tires that are very thin. With the potholes here in Massachusetts, I knew that, eventually, I would blow out a couple tires. That was what exactly what happened. For claims with Zurich, I just take my car into the shop and I give them my claim number, and they handle the rest. It's seamless.

I like having Zurich. I used their service when a tire got damaged on my vehicle and I had an awesome experience. They paid their share in the cost of the repair.

I bought Zurich’s comprehensive protection plan on a new Hyundai Tucson. Less than two weeks later, I hit a curb, damaging the left front rim and destroying the tire by tearing a chunk out of the sidewall. My dealer was informed that hitting a curb did not constitute a road hazard, therefore no coverage. Lesson learned: for any future claims, regardless of what happens, the cause will be “hit by an unseen object in the middle of a dark road at night."

My Zurich claim experience was pretty smooth. I had a nail in the rear passenger tire, and I assumed that I would have to pay for that, but their guy did mention that it covers all these things. I didn't think that would happen. I took the car in to the shop, and I didn't have to pay any copay or anything. So, I feel satisfied with them. It was completely free to fix the tire.

I had a slow leak on the driver's side front tire. It was in a sidewall, which was unrepairable. Zurich put the claim in. It went through to get a replacement tire. Jeep takes care of inspecting the tire, seeing if they can repair it. If not, they advise me that the tire is unrepairable, and they would make a claim. Usually, in an hour or two, they get a response back. And within 45 minutes, I would be out to go with a new tire on my vehicle. Jeep wouldn't install the tire or anything like that until Zurich processed the claim and agreed to pay. Jeep wouldn't take the initiative and install and get the claim filed. They would have to wait for the claim to be approved. Driving in the five boroughs every day, I don't have to worry about getting stuck somewhere or if my tire is blown out or my rim is dented. I’d go to any Jeep. My contract is on file. They do all the paperwork, calls and emails.

I'm very satisfied with Zurich. Their price is good, too.

The dealer was a little bit persuasive, which made me decide to purchase the service contract from Zurich. It seemed like a good idea since the parts on the car are expensive. Plus, I was told that I can cancel anytime, so it was a no-risk type. If I didn't like the service contract or didn't think it was necessary, after a few months, I had planned to cancel. So, I got it. The contract that I have is mainly for tires and wheels, and I've had to replace three wheels, and it might have been four tires by now. The dealer takes care of the claim for me. I would just drop off my car and hope it gets approved, and then pick it up afterwards. The only concerning part was the price, but the contract lasts for quite a few years. My contract also comes with some type of stain removal on the interior. Someone dropped pasta sauce in the vehicle and I couldn't get it all out. So I might try to see if I can get some help with that in the future.

My experience with Zurich has been good. I'm satisfied with it. I had road hazard on one of my tires, and they repaired it and put me back on the road. The process was easy. Zurich is worthwhile having.

My Zurich warranty was provided by the dealer and when I recently used it, the claims process was easy. The dealership pretty much handled the whole thing.

I had a flat tire on the road and went to the dealership. They took care of everything. There was no hassle and everything was covered by Zurich. I’m totally satisfied with the experience.

I took the Kia in for service and it went fine. The dealer took care of the claim, so we didn’t have to do the step-by-step process. I didn’t realize we were on the extended warranty with Zurich. I thought we were still on a regular car warranty. We purchased it because it’s needed.

Zurich seemed to offer the best, from what I've been able to find out. The dealership handled the claim when I had one and the process was extremely simple. The experience with Zurich was straightforward, which makes it easier to deal with it.

I have a Ford SUV, and I purchased a tire package from Zurich. I used the service just once and it went great. It was taken care of fast. The entire location spoke to Zurich and everything went well.

I go to the dealership, and they take care of contacting Zurich. The coverage is good and if people need insurance coverage for their tires, Zurich is the way to go.

My GPS was not working, along with a tire issue and a brake warning. It said to check the brake and the ESC. I couldn’t use cruise control because of it, so I took the vehicle in. The mechanic looked at it and said there was something wrong with the tire. The whole process went by fast, maybe two hours, and they repaired it. I’ve recommended getting a Zurich extended warranty to others. It was hassle-free. But I thought it was through Buick since I purchased it through the dealership.

I purchased a brand-new vehicle about a year ago and I decided to get a service contract with Zurich. I have used it due to a flat tire since I purchased tire and wheel protection. It was a very good experience filing the claim and the service contract saved me time and money. I'm extremely pleased with what I pay Zurich.

My experience with Zurich was great but the service contract ran out on me. I knew it was close to being up and I wanted to re-insure because I've got the car for my son, who is in college, and it’s to make sure that if he had any problems, it'll be covered. Over the years, the radiator has been overheating and I’ve had some issues with the steering wheel. Mostly, I take the car to the dealer and they’ll file the claim for me. When I bought my Chevy, the tires were new but they were in poor condition. Zurich helped cover my tires. So, it was a positive experience.

I signed up with Zurich so my Kia is covered if something goes wrong with it, and Zurich has been great. It's well worth the money. The policy covers anything and the only thing that we did not get covered was the windshield. When you have a claim, you just take your car to the dealership, tell them that you got the coverage with Zurich, and they do the work. It's straightforward. There's no “Maybe,” or “Let me find out.” The car gets fixed. We hit a pothole and it destroyed the tire. It happened on a Saturday, so I had to wait till Monday, and the car was taken care of that day. I got brand-new tire and I only had 20 some odd miles on the car. I'm very satisfied. Having Zurich is super convenient.

When I signed up with Zurich, the whole deal, including getting the car, took a long time, but that was good. Zurich serviced everything, and I have full warranty on everything. Even my tire got a nail in it, and they fixed that. It was a tiny, tiny, little nail. I couldn't even see it. I couldn't find it myself. They put it in water, let it bubble up, found it, and then replaced the tire. Toyota submitted the claim for me, and that was that. We also had the recall, which was a federal thing, and that was covered for the hybrid wiring underneath the car to prevent corrosion and shorting out. So far, my experience has been great with Zurich. I feel totally confident that when I take my car in, I'm not going to be charged something erroneous, and that they're doing the right thing. I appreciate what they do and the service that they give.

I cannot believe that to process a claim is 2 to 3 weeks. With all the technology it seems like this process would be streamlined a bit better. The average person does not have resources to make 2 and 3 car payments to stay current because the gap insurance's process needs revamping. We should do better.

I planned on keeping the vehicle for more than three years and I'd like to make sure that I'm covered for five years. I purchased the Zurich service agreement with my new vehicle at the GMC dealership, and it was a no-brainer. It was something I wanted, and the reps presented it in a positive fashion. It’s a good plan maintenance-wise, and it has paid off. I got a new tire out of it through the dealership. When you take the vehicle in, you just remind them that you have the service agreement and they take care of everything. They have to verify and dot their i’s and cross their t's but it didn’t take any longer than any normal service. The coverage was above and beyond my expectations. It's been an all-around positive experience to have an extended warranty and to cover the minor things that can go wrong. I'm very happy with the service.

I can't believe any dealership would use these scam artists for glass coverage/warranty. They literally get paid for nothing. It should be illegal. They denied our windshield replacement claim because the crack was larger than 6 inches - as many customers/victims have experienced. The size of the crack should be irrelevant when replacement is necessary. Allegedly Toyota doesn't use them for warranties anymore, but that didn't help us after paying $1500 for coverage.

I had Zurich gap insurance and I’m still going through the lengthy process with them. It took them almost 3 months to finally cover my remaining balance on a truck I totaled and they did not pay off the total amount owed. You pay for gap insurance for a reason and this company does not follow through on their commitment. Do not in any way use this company. Does some research on other gap insurance companies to find out who is your best choice. Thank you.

Every time I get a car, I get a service contract on it. I went with Zurich, and I got a nail in the tire that I filed a claim for a couple of months ago. My experience was good. I really didn’t talk to them; my service advisor took care of everything. They respond really quickly whenever service advisors send them a request. So far, I haven't had any issues with Zurich. I've been having service contracts with them for years now.

I did a claim with Zurich for one of my tires that got flat, and I'm so satisfied. The package is very satisfactory, especially the tire package. Last time, there was a nail in my tire, and when I went to Toyota dealership, they changed it immediately. Within two or three hours, they got the approval from Zurich. The process was very easy. When I dropped off my car, the dealership got the number from Zurich, which was on my contract, and everything was good. I've already recommend Zurich. Two of my friends bought a car and I recommended the tire warranty for them, and they purchased it. Zurich is very reliable and it makes life easy, especially when you drive a lot.

The dealership recommended Zurich when I bought the car and the service has been great. I normally have tires repaired when I run into a pothole. I take the car to the dealership and they make the claim. If I leave it in the morning, I can get it in three hours. Because of the service contract with Zurich, I don't have to worry about 500 bucks for changing a tire every time. The experience with Zurich has been very smooth and my encounters with customer service have been good. The reps have been helpful.

Both times that I had to do a repair through Zurich went perfectly fine. When I hit a pothole, it completely destroyed my entire rim. I filed a claim with Zurich and it was seamless. Heritage Honda worked on my car and it took them a day or two to get the rim shipped in and repaired. I'm happy that if something goes wrong, like hitting a pothole and destroying my rim, I don't have to be looking at a massive repair bill since I have Zurich. The dealership usually handles the claims process, and I don't have to pay any out of pocket. I would recommend getting Zurich's warranty to anybody, especially somebody who has to travel out for work. It's a peace of mind thing.

Been a horrible experience so far. Out of a list of nine concerns, they didn't honor any of them. I bought a Dodge Ram, used with a three year extended warranty. I took my truck in for service, before the warranty expired. I handed them a list of nine items that were of concern. They didn't agree to pay for any of them.

My Zurich warranty is fine. It's just that the car is a lemon. I'm in the process of suing Mercedes because they had to replace the CPU unit twice. It stalled all on me and had to be towed from my work to the dealership once. It makes a weird noise on the back gears of the vehicle that they can't figure out, and all these times, I've taken it into repair nine times. I spend more time with car rentals from Mercedes than the actual car. I've had the tires replaced three times because of nail issues. And that actually works out beautifully because each one of those tires are over $500. Zurich is great. I have no issues with it. It was a little pricey but it's worth it because the car parts are so expensive. They covered what I needed to with the three-tire exchanges, which is really good on my part.

I had to call Zurich and see what the depth measurement is allowed to be replaced and not replaced. But since I got the other advisor, everything's been fine. Everything's been great and seamless.

I was tired of repairing my own vehicles for the longest time. So, when I bought a used Ford F-150, I wanted it to be covered under warranty and the dealership gave me Zurich. Unfortunately, I've had claims for a few repairs, a new transmission and an IWE sensor, which is something with the four-wheel drive. The dealership handled filing all the claims when I had the truck in for service, and from what I understand, when I was picking up my vehicle or when they put the claim in, they were quick about getting the approval and going from there. All in all, my experience with the repair process has been good. Some things took a long time 'cause of diagnosing the issues, but other than that, everything was smooth. I'm trying to get my father-in-law to contact Zurich about getting his truck covered.