Zurich Vehicle Service Contract Reviews

I'm very impressed with Starling Chevrolet. We had our oil changed through the dealership.

The warranty has come in handy. I've put it to good use already twice with the vehicle I purchased three months ago. I got a nail in my brand-new off road tire. They sent somebody out, put a spare on and made an appointment with the dealer to get the the tire replaced. It worked out great and it didn't cost me a dime. I'm very happy with Zurich.

The front tire of my car was flat. I dealt with my dealer and the process was simple. I took the car in, the shop changed the tire, and they called me. I went and picked up the car. Zurich covered the repair. They did what they said they were gonna do and they did a good job.

They replaced the tire recently and all was good to go.

I like the dealership ad they have been taking care of us for years. And they happened to use Zurich as the extended warranty. I had a flat tire and we couldn't fix it because the nail was on the side rather than in the middle. So, we had to replace the tire.

Zurich's coverage seems to be comprehensive and it's a good thing to have. I was in for an oil change and the maintenance people told me it was covered and that they would get it processed. They handled everything, and once I left for the oil change, my tire was also changed. I noticed a bubble in the side wall and I asked the maintenance people, "Hey, is this something that's covered under my Zurich warranty?" They said, "Yeah, we can check and make sure." They came back and said, "Yup, this is covered."

Whenever I get flat tire, I bring it to the dealer and they take care of it. It's covered under my insurance.

DO NOT BUY A ZURICH EXTENDED WARRANTY!

Purchased 7 years extended warranty on new truck and when I actually needed services done only 1 issue out of 3 that I took truck in for was covered. Make sure to read all fine print disclosures before buying this warranties, not because it says bumper-to-bumper does it really mean that.

The back windshield wiper on the van stopped working. It worked, but the liquid didn't come out to clean the back window. We took the car in, and they cleaned the air filter in the cabin and then they fixed our back windshield wiper, and it was free. The dealer called us back, and they said it was all covered under warranty. We signed the paperwork and left.

They've been good. But every time that I use them, I end up paying and I don't know why. Also, they don't do something with paint chips. I thought that would be covered, but it's not.

I took the Zurich contract along with the car when I purchased my car last year. The car AC stopped working. So, I went to Fresno and dropped my car over there, and I took my rental car. I used that rental car for two days and I returned it as Mitsubishi was taking a lot of time. I don't want to pay continuously for the rental car from my pocket. Zurich just gave me only two days for a car rental. They gave the maximum for car rental was $40. But for $40, you never get the car for rent. But their customer service was good. I was able to talk to the guy and they gave me stuff for this one. But they said, "Yeah, this is not our hand. This is our policy. We can pay only $40 per day for the car."

I extended my 4 year extended warranty last month. 2100 for 2 years for my Kia Optima but Zurich said there was a '1 month' waiting period to start (so you are really only covered for 23 months). Standard warranty covers Heating and AC - a motor went out on the heating unit that controls vents - they refused the Dealer indicating it was not covered under standard warranty though Heating system is specifically covered. Tried to reach Zurich rep and was transferred around and disconnected. After being given a direct line for CS I had to go through 7 prompts to get on hold for CS. Waited 25 minutes and no one picked up. I had a part go bad on the sunroof the initial 4 years and was told it was not electronic so it was not covered; had a wheel that needed replaced and was told I had not added the wheel and tire. COmpany covered 1 claim with a deductible for about $550 in 4 years. Cancelling due to dishonest claims coverage and unreachable staff.

The dealership initially thought that I did not have the coverage with Zurich and I had to give them documents. The reps said they were not matching and showed there was no record. They had to call and figure out that there was some error with my name when they had entered it into Zurich. They sorted out after an hour and a half that I had coverage. When I purchased the vehicle, they were supposed to do everything. I don't know where the error was but there was a lot of miscommunication.

They have a better warranty than other companies. We had to do a claim on my tires and it worked well. They covered it. My experience was good.

The tire warranty covered the whole price of the new tire. I dropped my car off and when I came back, the shop told me it was already paid for. That's very good because tires are $400 a pop. However, I don't understand what's covered and how they decide it. It's all included into my car payment.

I recently used Zurich when I had a nail go up in a tire. Everything was covered. I was super satisfied.

When I had a tire change, they were very efficient.

One of my cars had an issue and the lady from the dealership said only two of the parts can be replaced and the other two were not covered under the warranty. I asked her if I could talk to Zurich and she didn't allow me. She said that she had talked to them and gave them a good explanation of what happened. But there was clarity of what is my warranty, what are we covered for, or why they are not covering the other two, when in the beginning they said it will be covered before a certain mileage. Also, they didn't tell me what Zurich paid and what was the total bill. They just said, "This is your bill. Pay this bill and take the car."

The financial guy when I bought my car suggested that I get the extended warranty, and it was a good thing I did. Since I bought the car, within not even six months, the AC compressor was bad, and then the fan. I brought the car back to the dealership three times already to fix the same problem. Zurich covered everything, and the customer service from them has been great. It's just that I had to pay the $100 deductible every single time I brought the car in for the same problem. Other than that, Zurich is great, especially for people who don't know anything about cars. It's just like an insurance in case of an emergency.

I hit a curb and something minor happened that caused some stuff on my car. I took it in the shop for all things that I thought I was going to have to pay and that wouldn't be paid by Zurich. But a lot of the things that needed to be done in terms of what happened to the tire were covered under the plan that I had purchased. I still have to pay for some stuff, but it was much less than I had anticipated. I spoke to them initially but everything else was handled, in terms of anything that was covered, by the dealership. I'm so happy I got it the coverage and I would highly recommend it. It's worth every penny.

Zurich's policy has a lot of underlying things that Zurich never told me when I took it out. For example, I have some paint chipping off. And they said that it was cosmetic so they wouldn't cover it. It was a thing on my tire. I used Zurich to try to get the tire. They paid for it. But because the rim was cosmetic, they wouldn't pay for the rim. And they never told me. I paid for tires. That was a separate bill. I paid for the paint. That's also separate. I paid certain things to be covered for a certain amount of years. When I need it, I shouldn't have to come out of my pocket because I'm paying Zurich for that. I pay all this money out. I think I'm covered, but not covered 100%. They ripped me off because they didn't tell me the whole truth.

Zurich's customer service was nice, but we had to pay for the engine first and we got the money back two years later. There was always something different they needed. It took a long time. At one point, we gave up because we thought we would not get it. Because we had to get a loan for 4,000 to pay for the engine. It shouldn't be that hard.

Getting Zurich is a good idea. I took my car to the dealership and they handled it with Zurich themselves.

I had a truck engine light on. The problem was somewhere in the immersion control system. It had one valve that was sticking and another one that was open and not closing. The dealer handled everything. I had to pay the deductible and Zurich covered everything else, so I'm happy.

I took the vehicle to the dealership because the front tire had a big nail in it. They replaced the tire and it was an in and out thing. It's pretty nice there and they took care of it quick.

For my recent claim with Zurich, the handle on the back seat door came off. So it had to be replaced. They covered it, but we had a deductible. Having Zurich definitely gives me peace of mind. We have a child, so it's good to know that we're covered.

I didn't know that getting a $7,000 insurance on my car and if anything happens, I need to pay $400 for a checking fee. I didn't expect it to be so high. I got two major things I had to use the service but I didn't get coverage for it. On the first one, they answered right away. But unfortunately, they sent the paper showing that I didn't have it on my coverage. I also had to pay myself for the tires.

My saleswoman was great. They changed two tires for me. I just told the dealership that I have Zurich. I'm happy with the coverage. It's a great value and I would recommend it to anyone. Any car I get, if they're offering Zurich, I'm gonna take it.

Zurich is great. I love it. I'm so happy I got it. The signup process was easy. I've been recommending to all my family and friends. Customer service was great, too.