Zurich Vehicle Service Contract Reviews
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About Zurich Vehicle Service Contract
Zurich offers vehicle service contracts (VSCs), often referred to interchangeably as extended auto warranties, that help cover the cost of certain repairs after a manufacturer’s warranty expires. These plans are typically sold through authorized dealerships and can help pay for parts and labor related to covered mechanical breakdowns. Zurich VSC is part of the Zurich Insurance Group, which has more than 150 years of experience in the insurance and risk management industries.
Visit www.zurichna.com- Covers multiple vehicle types, including motorcycles
- Offers comprehensive coverage options
- Plans are transferable to a new owner
- Includes roadside assistance benefits
- Only sold through dealerships
- Limited plan transparency online
- Pricing varies by dealer
Zurich Vehicle Service Contract Reviews
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- 4,953,825 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 10, 2026
I just turned 30,000 miles last weekend on my car and I was told I had 60,000-mile tires, but they were leaking really bad. I don't know if they were cracked or if there was a leak around the valve, but I was putting air in them constantly. Both of my tires had to be replaced. I finally took them in and Hyundai said, "Let us look at it." They ended up taking care of it. I have a warranty through Zurich and Hyundai put the claim in. It was approved because the tires were bad. Hyundai was great and I've not had any issues with Zurich.
Thank you for sharing your experience with us. We’re pleased to know that, in conjunction with Hyundai, the Zurich vehicle service contract helped address your tire issue so smoothly. It’s reassuring to hear that you received comprehensive support and that your warranty performed as expected without any additional cost on your part. Even though you primarily interacted with Hyundai, we aim for customers to experience convenience and peace of mind you've described. Should you have any further questions or if there's anything we can help with in the future, feel free to reach out. We're here to assist.
Sincerely,The Zurich Customer Care Team
Reviewed Jan. 10, 2026
I had a tire repaired and filing the claim with Zurich was a super good experience. They did it all, so it was easy. The repair was done in a timely manner. I've had Zurich on all my cars ever since I started buying cars, and they’re wonderful. People should consider putting it on their insurance when they're gonna purchase a new car. It's worth it.
Hello,
Thank you for sharing your kind feedback. We're thrilled to hear that you've had a seamless experience with us and that our coverage met your expectations time and again. It's our goal to make your claims process and vehicle ownership as stress-free as possible. We truly appreciate your long-term trust in Zurich for all your vehicles, and your recommendation means a lot to us.
Sincerely,The Zurich Customer Care Team
Reviewed Jan. 10, 2026
The person at the dealership convinced me to get a warranty with Zurich, and I’m very satisfied. I had a nail in my tire and the dealership did everything for me. The car was in the repair shop for two hours.
Hello,
Thank you for sharing your positive experience with your Zurich Vehicle Service Contract. We're thrilled to hear that your coverage met your expectations and facilitated a seamless service at your dealership. It's rewarding to know you were able to address your tire issue promptly and get back on the road in no time. We strive to maintain high standards in service, and we're excited that everything went smoothly for you.
Sincerely,The Zurich Customer Care Team
Reviewed Jan. 10, 2026
We purchased the vehicle through the dealership, and they coordinated everything with Zurich. The vehicle was delivered in pristine condition so it’s great. I would use Zurich again.
Hello,
Thank you for taking the time to share your experience with Zurich's Vehicle Service Contract. We are thrilled to hear that your vehicle arrived in perfect condition and that your overall experience was seamless! Our team continuously aims to provide exceptional and efficient service, and your feedback reaffirms our past efforts. We look forward to being of service to you again in the future.
Sincerely,The Zurich Customer Care Team
Reviewed Jan. 9, 2026
Zurich was part of the package when I bought the car and I thought about it. I said, “Sure. Why not?” and I am so glad I did. I was on the road on the 29th and I had to stop at a tire place in Abilene because the side of my tire had something in it. It couldn't be sealed. It had to be replaced and the service person was very helpful. It was bummer that I got to my destination in the dark, and I didn't want to get there in the dark, but we made it fine. They did a good job.
Hello,
Thank you for taking the time to share your experience. We are delighted to hear that you found the service you received in Abilene to be prompt and effective. It is our goal to ensure your experience with us eases what can sometimes be stressful situations, like unexpected tire issues. We're pleased to know that having Zurich coverage meets your needs favorably, especially when it comes to the reliability you seek while traveling with your grandkids.
We're grateful for your trust in us and look forward to continuing to provide the service and support you deserve.
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 23, 2025
I have been with Zurich for four years when I bought my vehicle for an extended warranty. I recently had a minor coolant issue with my vehicle and they told me I was covered and didn't need to do anything. Zurich paid the bill right away. It's worthwhile and very affordable for the coverage that they give.
Hello Steven,
Thank you for your 5-star rating! We’re delighted to hear that your experience with our vehicle service contact coverage was seamless and fulfilling. We appreciate your recommendation and look forward to continuing to serve your future coverage needs!
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 23, 2025
I got a vehicle service contract from Zurich when my teenage daughter started driving our Buick, and recently, a nail made one of the tires on the Buick irreparable. The process was quick, and Zurich handled the situation smoothly. They did a fine job, providing the necessary coverage for our peace of mind.
Hello,
Thank you for sharing your positive experience. We are glad to hear that the claim process for your tire replacement was smooth and that we were able to provide the coverage you expected.
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 23, 2025
Zurich was offered at the dealership. I'm doing a lot of traveling, so I'm not home to fix the car myself if anything happens. I gotta have it fixed wherever I'm at. I have a used Chevrolet I had in at Pete Moore for an oil change. That's when they discovered that the axle seal was leaking in the back. The car dealership took care of reaching Zurich. They offered me to go somewhere if I wanted to while it was being repaired. However, I got a $100 deductible that I didn't realize was on there.
Thank you for taking a moment to share your experience with us. We're glad to hear that our coverage provided you with the peace of mind and support you needed, especially during your trips. Your satisfaction is important to us, and we're here to help.
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 23, 2025
Filing a claim with Zurich always goes fairly easy. I never had a complaint. I called the claim department and I gave them the number for Bobby's Auto and they did everything on their own. They spoke to the mechanics and I didn't really have to do anything except pay my portion. It wasn't a long drawn-out process. I love the fact that I have this warranty service and I get to utilize it while I have my vehicle.
Hi Travis
Thank you for sharing your positive experience with your vehicle service contract from Zurich. It’s great to hear that the claims process for your Jeep went smoothly and that everything was handled directly with Bobby’s Auto. We understand that dealing with vehicle repairs can sometimes be challenging, so we're glad that you found the process to be hassle-free and that your Jeep is now up and running.
Your satisfaction is important to us. Knowing you've had a smooth experience that provided peace of mind reinforces our commitment to delivering quality coverage.
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 13, 2025
Zurich did a repair on my suspension. I dropped off my truck and the dealership took care of everything for me and fixed it. I picked it up after and I didn't have a bill. It went very smooth and easy. It covered what it was supposed to cover, so I'm happy with what I paid for. Zurich is very easy to use.
Hello,
Thank you for sharing your experience with the Zurich Vehicle Service Contract. It's fantastic to hear that the claim process for your vehicle's suspension issue was handled smoothly, providing you with a stress-free experience. We're pleased that our coverage met your expectations and genuinely appreciate your recommendation. We strive to deliver reliable service and greater peace of mind to all our customers, and it's rewarding to know we've met these goals with you.
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 13, 2025
The dealer offered Zurich at the time of the car purchase. I recently had a repair with Zurich and it was easy. Initially, I was working with the dealer, and they told me it wasn't covered. I went home, looked it up, and I called Zurich myself. They told me it was covered, so I went to my own mechanic, separate from the dealer, and gave them the information. They said it worked out easily for them, too. Zurich was a good experience.
James,
Thank you for sharing your experience with us! We're delighted to hear that the service was straightforward, and our customer service met your expectations. We're also pleased your mechanic found it easy to work with Zurich. It's always great to hear positive feedback regarding your satisfaction with our service standards.
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 13, 2025
Zurich covered everything that I needed. I got a tire replaced recently and the dealership took care of it. The experience has been good and satisfactory.
Thank you for sharing your feedback about your experience with Zurich. We take great pride in our coverage, and we're delighted to hear that you had a hassle-free experience during your recent repair. It's fantastic to know that our services, both in terms of coverage and customer support, have met your expectations.
Providing excellent customer service and fair pricing is important to us, and it's wonderful to hear we achieved this with your policy. We're grateful for your recommendation and look forward to continuing to serve you.
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 4, 2025
It’s been a smooth process with Zurich. I've had them on my last two vehicles. They've gotten done whatever needed to be done. If I have an issue, I turn it in, they get it covered, repaired, and back out the door.
William,
Thank you for sharing your positive experiences with Zurich Vehicle Services. We're delighted to hear that the service coverage for your vehicles has been smooth, with effective and timely repairs, helping you get back on the road quickly. Your satisfaction is our highest priority, and it's wonderful to know we’ve maintained the high standard of service that we strive to offer consistently.
Best wishes,The Zurich Customer Care Team
Reviewed Dec. 4, 2025
Zurich was able to do electrical repairs on my vehicle. The process went through the dealership and the parts were replaced at no charge. The only thing I am waiting for is getting back the reimbursement for the tow fee.
Thank you for your positive feedback and for sharing your experience with Zurich. We are pleased to hear that your dealership managed the electrical repairs efficiently and without any additional cost for parts. We understand the importance of addressing the tow fee reimbursement promptly and we empathize with the uncertainty faced during your email claim submission. We encourage you to follow up by contacting our support directly at vscclaim@zurichna.com for any assistance needed if you have not heard back on your tow reimbursement request.
Sincerely,The Zurich Customer Care Team
Reviewed Nov. 25, 2025
I have had two mechanical problems covered by my service contract. The repair shop attempted to contact Zurich but could never get through. I paid for the repair and then contacted the car dealer to help getting reimbursement directly from Zurich. Now another mechanical problem needed immediate repair. Zurich refused coverage because I didn’t get preauthorization.
Mr. Fritzsche,
Thank you for the feedback regarding your claim experience. After receiving your call about the water pump repair you paid for, it was discovered that this is the second repair done with no prior authorization. In accordance with the terms of your contract, all repairs must be pre-authorized by us, so you were informed no coverage could be offered.
Your selling dealer reached out to our claims department and requested an exception for this second claim, so the claim was adjusted per contract limits and payment will be issued for the covered repairs on the invoice we were provided.
Thank you!
Reviewed Nov. 22, 2025
I've had claims to Zurich. The first time, the Chevy dealership did it and on the second time, my mechanic did. They got the claims done, but one problem that I had with them is that they don't cover water damage when it came from the cargo light in the back. After my mechanic checked everything out, he found out that was what it was. I had to have my headliner and everything else redone, so that cost me 2,200 bucks. My coverage was bumper-to-bumper and I didn't agree with that deal with the water damage. Other than that, everything looks okay. I'm happy with Zurich somewhat except for that one experience I had that cost me 2,200 bucks.
Reviewed Nov. 13, 2025
We had to get a rebuild on a transmission. I brought the car into the dealership, the dealership said it was covered under the warranty, and it was rebuilt. I'm very satisfied with Zurich.
Hello Christopher,
Thank you for taking the time to share your positive experience with Zurich. We are thrilled to hear that the coverage you purchased was beneficial when it came to your transmission repair. We appreciate your recommendation and are committed to continuing to provide reliable support whenever you need it.
Sincerely,The Zurich Customer Care Team
Reviewed Nov. 13, 2025
I'm satisfied with Zurich. It helped out a lot knowing that I have somebody backing me up. This most recent time, I did a claim for the motor for the window on the passenger side. Filing a claim was easy. The dealer took care of it. The repair took about two days because they didn't have the motor in the house. So, I had to wait. Thank God that I had Zurich or else I would have to come out of pocket with the full amount.
Hello Manuel,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Warm regards,The Zurich Customer Care Team
Reviewed Oct. 30, 2025
No one answers the claims line. You're left on hold for long periods of time till you get tired and hang up. I had 2 lines going and no one answered either one. I'm going to consider another warranty for my truck.
Thank you for your feedback, though we're sorry to hear about your experience with our claims line. Long hold times do not meet our service standards, and we acknowledge the frustration this has caused. Our website provides alternative options for claims information at https://www.zurichna.com/claims/report-a-claim/vehicle-owners. In addition, your dealership or mechanic can contact Zurich to begin the claims process.
We value your insights as they are crucial to our commitment to providing excellent customer service.
Thank you,The Zurich Customer Care Team
Reviewed Oct. 26, 2025
They offered the Zurich plans at the dealership where I bought my car. I was given false information. What I actually had signed was completely different from what they had told me. They told me I was covered for something I was actually not. They told me I have a three-year, bumper-to-bumper coverage. Everything was supposed to be covered from motor, transmission, electrical, everything with my emission system, even cosmetic stuff. But when it actually came down to it, I have a very limited powertrain warranty and was only for 24,000 miles.
I was hearing a clunk when I was turning and when maneuvering. So, I took it to a mechanic and they said it was the CV axle and the lower control arm. I also had a severe oil leak. I was losing about five quarts between oil changes. Then my transmission stopped wanting to shift from third to fourth or fourth to fifth gear unless I was manually shifting it. I’ve only had the car for a year.
Zurich covered the lower control arm because the boot was torn. They also covered the CV axle that was making the clunking. But they didn’t cover the oil changes and the transmission. The fan on my heater would stop working intermittently. It didn’t have any heat or air conditioning in the rear cargo area. I had to have my heater blower replaced, but they didn’t cover that either. I had to pay $3,200 in total and Zurich paid $2,800. I’m not satisfied at all.
Reviewed Oct. 25, 2025
I’ve had Zurich for as long as I’ve had my car. I had my Chevrolet serviced and it was pretty easy. We’ve used the same auto shop for years, and they’ve always taken care of it whenever we went for repairs, so it’s been really good.
Reviewed Oct. 25, 2025
Zurich was brought up while I was working with the finance department at the auto dealership. I asked a little bit about them and had heard great things with coverage, so I signed up. I know the insurance is bumper-to-bumper for about 80,000 miles.
Hello,
Thank you for choosing Zurich for your coverage needs and sharing your positive feedback. We are pleased to hear that your sign-up experience went smoothly and that you feel reassured by our comprehensive coverage options. Our reputation is very important to us, and it's rewarding to know it made you feel comfortable in your decision to choose Zurich.
If you have any questions in the future or need support, don’t hesitate to reach out. We're here to help!
Sincerely,The Zurich Customer Care Team
Reviewed Oct. 24, 2025
I heard about Zurich through the Chevrolet dealership. I’ve bought multiple cars from them and I’ve always had Zurich on all my vehicles. So far, my experience has been all good.
Reviewed Oct. 24, 2025
I had Zurich on my Kia. I filed a claim with them, and the rep was helpful and got everything set up. It was a pretty smooth experience.
Reviewed Oct. 24, 2025
Every single time I go to this particular shop, there was always an issue. A particular gentleman was making it difficult to schedule an appointment there. I was going to speak to a higher-up manager because my issue wasn’t being resolved. By the time the manager got to me, the issue was resolved. But it’s been really frustrating until that point. I decided not to speak with the manager because I don’t want that particular person to lose the job because of me.
When I’ve been having issues, I decided to take it upon myself to check the website. When I check, I see plenty of availability. Overall, my experience with that dealership was very poor. Also, the shop is too far away from me. The one I like to go to is in New Port Richey.
We also had another claim for a dent in the car. Somebody bumped into the car before in a parking lot. We didn’t realize it at the time because it’s hard to see. But because it’s bigger than a quarter size, Zurich was not gonna pay for the claim. That to me is a big inconvenience. All they had to do is vacuum it out and then paint if need be. That shouldn’t be that difficult to pay for because we do have that coverage as well.
Overall, Zurich has been okay. When a tire blows, they cover it. It’s just difficult for the dealer because it takes two to three hours sometimes. Other than that, we haven’t really had an issue with them.
Reviewed Oct. 24, 2025
My experience with Zurich went pretty smooth. It was just for the oil pressure switch on my Jeep. They covered it, so I didn’t get charged. The shop only had it for a day. I didn’t have issues with Zurich, but I do with the shop. They tried to charge me right away until I questioned it because I have extended warranty. Afterwards, they said it’s covered.
Reviewed Sept. 30, 2025
Having Zurich is worth it. I got my radiator replaced. I also got a couple of oil leaks fixed, and everything went well. They covered it and it was all good. I would recommend it.
Reviewed Sept. 30, 2025
I made a claim for tires a while ago and my oil change. I never paid for an oil change and never paid for my tires to get swapped out. It was a great experience with Zurich from start to finish. Whenever I needed an oil change, I'd simply mention that I have the Zurich extended warranty, and they took care of everything promptly.
Reviewed Sept. 13, 2025
I had a check engine light on. I had my vehicle serviced and everything was taken care of. The process was quick too. My overall experience with Zurich was positive.
Reviewed Sept. 13, 2025
I had the door latches of my Ford serviced and I used my plan with Zurich to get that done. The service department took care of everything and I didn't have any problems with it. Then, everything was in order when I got there to pick-up my vehicle, including the payment for the service. I'm also happy with the price I pay to be covered by Zurich, though I'd always like to get by for less.
Reviewed Sept. 12, 2025
I took my 2020 RAM to Flower Motors Company to get it serviced using my protection plan with Zurich. They replaced a headlight and some modules in the truck. I also got the paperwork explaining what they did with the vehicle. When I went to pick it up, it was ready and I made the payment for my $100 copay. All in all, I received good service and I was very satisfied.
Reviewed Sept. 12, 2025
I had an oil change at Beck Chevrolet and it was covered by Zurich. Beck Chevrolet reached out to them and everything was taken care of promptly. Overall, I am satisfied with the service and the price. I would also recommend Zurich to my friends.
Reviewed Sept. 12, 2025
We bought a retirement vehicle out of state and I wanted a 100,000-mile warranty on it, so we signed up with Zurich. Then, my backup camera went out and I had it in the dealership to be serviced. I told the girl there that we got a 100,000-mile warranty but when she called up Zurich, they said we only have a 75,000-mile warranty. So I called them and asked if they could pay it as a complimentary. I pleaded with them and told them that my husband has been out of work since he had an accident in May. But they said no. The mechanics were also unable to repair it for under $400. In the end, we got it fixed and paid out of pocket for it because they had it at the dealer. And even if I were to tell them no, I would have had to pay for the diagnostic. So they ended up charging me was 464.
Our vehicle is a 2020 Ford. When I also used the warranty on it at another time, I did not have a problem. I really believe that Zurich could have covered the recent repair for us but apparently, they don't bend once the warranty's over with. I can see that there's a certain part, and I could see there's a certain price limit, but hey wouldn't even miss the $460 some dollars.
Reviewed Sept. 12, 2025
My car had several issues, including a bad turbo, a missing piece from the intake manifold, and a dead back door panel. They fixed it pretty quickly. I haven't had any issues with it since. Overall, my experience with Zurich has been good. There was also no charge since I had just bought the vehicle.
Reviewed Sept. 12, 2025
We did the first 10,000-mile checkup on a brand-new vehicle, which included the complete oil change. Went over all the computer systems, a bumper-to-bumper review. We scheduled an appointment with Hoffman for that service and I didn't have to reach out to Zurich at all. Hoffman handled everything seamlessly. It was a great experience with Zurich.
Reviewed Sept. 12, 2025
I went to the dealership where I purchased my 2021 GMC and they took it in. They filed the paperwork with Zurich and it went very well. I'm very happy with the coverage and I'm glad I got it. I got it November of ‘23 at the time I bought the vehicle because the cars nowadays have so much electronics on it and my fear is that if something went, it's hard to track down and it's expensive.
So when I worked with the finance department at the dealership, I told them I wanted the kind of warranty program that is like what you get during the first 12 months. So they helped me get the correct coverage that I wanted with the correct term, then they built it into my payment and made it affordable. They spent a lot of time with me and when I went back to the dealership with a question on something, the person that was working there in the finance department said that Zurich was one of the best warranty programs I could get, so they spoke highly of Zurich as well.
I previously bought another warranty on a different Yukon that I had and when I had problems with the rear deicer and the back windshield had to be replaced because it was built in it, I found out that they made the agreement effective when the car was made. But it was a used vehicle, so I lost a year and a half worth of coverage. When I called the dealership and spoke with the head of service, I couldn't get anywhere. I was so upset because it was a scam. So when I went to Zurich, I was very gun-shy. I knew I wanted it, but I was worried because of what had happened the first time. But none of my fears have been realized, just the exact opposite. I've been very happy with it.
Reviewed Aug. 22, 2025
I thought zero deductible and they said it was a $100 deductible, but they didn't tell me that when they sold the warranty to me. That aside, I've had no problem with it. I know it's only gonna cost me $100, no matter how bad it is.
Hello,
Thank you for taking the time to share your experience with Zurich's vehicle protection plan. We’re delighted to know that you have found value in our coverage. We appreciate your positive rating of our service and commitment to ongoing satisfaction. Should you need further clarification regarding your policy or need assistance, please don’t hesitate to reach out.
We look forward to continuing to serve you with all your vehicle protection needs.
Best regards,The Zurich Customer Care Team
Reviewed Aug. 21, 2025
Everything was great with Zurich. We took our Jeep to Spot Check for a repair. My dad is friends with the guy and I let him do it. We had no issues. They explained it would be a couple of days before the repair was completed.
Reviewed Aug. 21, 2025
Zurich is really good. I had an issue where a tire had something in it and they replaced it. My car was just towed into the facility and they opened up the claim. I liked that, whatever happens, it's covered any time. They're very good and I'm glad that I'm working with them. I would recommend anyone to work with them.
Hello Mayis,
Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that our prompt and efficient service gave you peace of mind and feature appreciated. Our team is dedicated to providing trusted support that you can recommend to others with confidence.
We'll continue working hard to ensure you have the best possible experience.
Sincerely,The Zurich Customer Care Team
Reviewed Aug. 21, 2025
I have a four-wheel drive vehicle, and I thought it was probably a pretty good idea to get a service contract ‘cause the tires would be more expensive if I needed to replace them. I've never purchased a wheel package before, and this time I did, and I got Zurich through the dealership. Six weeks in, I had a flat tire, the whole tire needed to be replaced, and everything was done through the dealership. I was very satisfied. $40 a month for a $400 tire is very reasonable. I’ve had two claims so far, both were tire replacements, and they’ve actually worked out.
Hello,
Thank you for sharing your wonderful experience with our vehicle service contract. It's fantastic to know you found the additional coverage worthwhile and that your claims process was handled efficiently through your dealership, making it hassle-free for you. We're delighted that the added cost to your payments felt reasonable and contributed positively to your experience. Your recommendation is greatly appreciated, and we strive to continue providing valuable support for our customers.
Sincerely,The Zurich Customer Care Team
Reviewed Aug. 21, 2025
During the time we had Zurich, we didn’t file the claims ‘cause everything was taken care of through Sterling. I purchased a service coverage for oil changes, brake fluid, windshield wiper fluid, and things like that. I paid all upfront and there had been no payments to Zurich on my part after that. I’d tell my friends if they own a German car and it's past the manufacturer's warranty, and they want to keep it, I’d encourage them to go ahead and get the service warranty because maintenances add up very quickly, and it will pay for itself.
Hello Douglas,
Thank you for sharing your thoughts on the Zurich Vehicle Service Contract. We are glad to know that the coverage has been beneficial in managing costs and has provided a safety net beyond the manufacturer’s warranty. We understand the importance of clear communication and appreciate your feedback regarding the process at the dealership being a bit opaque. It's important to us that you had a smooth experience despite this. Your recommendation means a great deal, and we're grateful that you've found value in the protection provided by Zurich.
Please do let us know if there's anything else we can assist with. We're here to ensure the best protection and peace of mind for our customers.
Sincerely,The Zurich Customer Care Team
Reviewed Aug. 21, 2025
They were attentive. I had a flat tire and I didn't have an appointment but they were able to still fit me in.
Hello,
Thank you for taking the time to share your delightful experience with Zurich. We're thrilled to hear that the team was able to assist you efficiently and without an appointment, ensuring your flat tire was addressed swiftly. We value your recommendation and look forward to continuing to provide you with excellent service.
Sincerely,The Zurich Customer Care Team
Reviewed Aug. 21, 2025
I’ve had to file a claim with Zurich. The dealership reached out to them and it was covered perfectly without a hitch. I did not have a copay. It was a positive experience.
Hello,
Thank you for sharing your experience! We're delighted to hear the claims process was seamless and hassle-free for you. It's rewarding to know we met your expectations and contributed to your positive perception of our services. Your willingness to recommend Zurich means a lot to us. If there's anything further we can assist with, we're always here to help.
Sincerely,The Zurich Customer Care Team
Reviewed Aug. 21, 2025
Zurich was purchased by the dealer. I haven’t had any claims cause usually, I take them to dealers and they pay for it. I had a repair done a couple of weeks ago and I had a co-pay to pay.
Hello,
Thank you for your thoughtful feedback about your recent experience with Zurich Vehicle Service Contract. We are delighted that our coverage met your expectations and pleased that the payment process was convenient, contributing positively to your overall satisfaction. Your input regarding the warranty cost is invaluable, and we continuously strive to optimize the value we offer to our customers.
Should you need assistance in the future or have more insights to share, we're always here to help.
Sincerely,The Zurich Customer Care Team
Reviewed Aug. 21, 2025
I purchased my vehicle service contract through a dealership in Stanton. I had a repair done at Magic City Ford. The AC went out on my vehicle and they honored the contract over there. They reached out to Zurich for me. The repair was done in two days, but they didn’t provide a loaner car. Everything was covered except what wasn’t in the contract, like basic maintenance.
Hello John,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you had such a seamless and satisfying experience with our customer reach-out and the service process. Our goal is to ensure convenience and efficiency for every customer, and we're delighted it contributed to your peace of mind. Your recommendation means a lot to us, and we're pleased to provide value-packed coverage. If there's anything further, feel free to reach out.
Sincerely,The Zurich Customer Care Team
Reviewed Aug. 17, 2025
We bought a newer car and we like to have it covered. We purchased bumper-to-bumper full coverage from Zurich Vehicle Service Contract. We did a couple of claims and it was supposed to be just $100 deductible that I have to pay because that's what I was told. But they charged me 5.5% sales tax, which doesn’t seem right, since the paperwork does not say anything about tax and the coverage was supposed to be bumper-to-bumper with $100 deductible. And that's all I should have to pay.
If my engine goes or something expensive goes, that's a lot of tax. All they covered was the cost of the part or the service and that was it. One time, we had to have the computer reset and they charged me. It was covered, but I had to pay labor for them to plug the damn thing in and reset it. They are good at what they are covering, but the people who are selling it should be more upfront about what’s happening.
Thank you for sharing your experience with us. It’s great to hear that part of your claims experience with us has been positive, and we're glad to know Zurich has provided reliable coverage for essential repairs. We understand your concerns about the surprise additional tax and the need for improved transparency in sales communication. If there’s anything you wish to discuss further or need assistance with, please don’t hesitate to reach out. We’re committed to providing the finest support and rectifying instances that do not meet our shared standards. vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed Aug. 15, 2025
I bought a used car and I didn't want it to break down. And if it did break down, I want it fixed so I got a contract with Zurich. Then, when I was having problems with my car, I took it to the dealership and they took care of dealing with Zurich. They fixed it in two days.
Hello,
Thank you for sharing your positive experience with our vehicle service contract. We’re thrilled to know that you found the claim process efficient and that the dealership was able to handle everything on your behalf, providing the convenience you were looking for. It’s great to hear the coverage gave you the peace of mind and security you desired from choosing Zurich.
We're delighted to know that our coverage has met your expectations, contributing positively to your overall satisfaction.
Should there be anything more you need or additional feedback you wish to share, please feel free to get in touch. Your ongoing contentment with our services is our priority. vscclaim@zurichna.com
Warm regards,The Zurich Customer Care Team
Reviewed Aug. 15, 2025
Zurich was offered to me when I purchased my vehicle with Don Jackson in Dawsonville about three years ago. I’ve only had one experience with them, and it was good. But at the same time, it could have been better. It was easy to use as far as the dealership contacted them and they handled everything, but to get rental reimbursement has been a nightmare trying to get ahold of them.
I was never told who to contact. They just gave me my authorization code, and I had to figure out how to navigate to Zurich to be able to contact them, and I never could get anyone on the phone. I emailed three different departments, finally got someone through chat, and they were able to help me.
Their coverage is great, but I don’t understand why I still had to pay the shop fees. So, they covered everything except for the shop fees, and I had a $200 deductible, which is expected, and which is fine. But as far as the rental car service they provide, they only give you $40, which is nothing. So, if it could be more than that, that would be great. But I do find it was valuable to use because it would have cost me a lot more than $200 to get it fixed.
Hello,
Thank you for sharing your experience regarding your vehicle service contract with Zurich. We are pleased to hear that aspects of your coverage have been satisfactory and helped you save on significant repairs. We apologize for any difficulties you encountered with rental reimbursement details and understand how vital seamless support is in these instances.
We are dedicated to enhancing our customer support experience and appreciate your insights regarding the provided rental car allowance. Continuous feedback helps us identify these areas for improvement. Please feel free to reach out to us for further assistance if you have unanswered questions or to share further feedback at vscclaim@zurichna.com
We value your suggestions and look forward to an opportunity to improve and ensure continued coverage that you may confidently recommend to others.
Sincerely,The Zurich Customer Care Team
Reviewed Aug. 14, 2025
I requested a tire from Zurich in June and I didn't get it until July. There was a nail in it and it was dangerous for me to keep driving on the tire when they knew about the nail. But they didn't move fast enough. I kept calling and they said it still wasn't approved. The dealership kept saying that they needed the approval of the insurance company and it just prolonged it. I finally spoke to somebody that got it done in one day.
I don't know if the dealership dropped the ball or the actual insurance company wasn't contacted. I asked the dealership to give me the number directly to where I can get the tire and he just said to come there and get the tire.
Melissa,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Sincerely,The Zurich Customer Care Team
Reviewed Aug. 14, 2025
I got a service vehicle through Zurich when I purchased my car at the dealership. I’ve used it once and all of a sudden, there was a $200 deductible that I wasn’t aware of. It was never mentioned. It was the dealership, they told me I owed $200. I was headed for the coast, so I paid for it and went on my way.
Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. We are sorry that our standard deductible was not made clear to you at the time of purchase at the dealership. We are pleased, however, to see that the claim that you did file was approved and paid without issue and getting your repaired handled efficiently.
If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed Aug. 13, 2025
The Zurich service contract came in when I purchased my vehicle. I’ve used it several times and they’ve always approved my claims. The only thing is it takes forever for them to approve claims. Whenever I took in my vehicle for service, I’d have to wait down there until they’ve approved it to get my vehicle back from the car lot. The last incident was just month ago. Come 6:00 PM, Zurich still hadn't released the payment. I had just had a six-week-old newborn and Firestone knew that, so they ended up releasing my vehicle because Zurich did approve it. But they didn’t send the payment till the following day. They are a good company, but it just takes them so long to approve and pay up. But I haven’t had any out-of-pocket expense, so I’m satisfied with that part.
Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve.
After we reviewed your account, the most recent claims were authorized and paid within a couple hours. We can also see that a couple of older claims took a bit longer. We apologize for any inconvenience that may have caused you especially with a newborn. We have many new parents here at Zurich and we can all empathize.
If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed Aug. 13, 2025
I had a lot of miles on my vehicle so I decided to get coverage. I filed a claim for my transmission and Zurich covered it. But the torque converter keeps slipping in the transmission.
Hello Jason,
Thank you for taking the time to share your experience with us. We're pleased to hear that your interactions with our team over the phone have been smooth and satisfactory. We strive to ensure our service meets your expectations and that vehicle-service partnerships create peace of mind. Your feedback about your ongoing transmission issue is important to us, and we're committed to working closely with you and your service provider to reach a resolution.
If there is any further assistance you need or anything specific you're witnessing in relation to your vehicle's transmission, please don't hesitate to let us know. We're always here to help. vscclaim@zurichna.com
Wishing you safe and worry-free journeys ahead.
Sincerely,The Zurich Customer Care Team
Reviewed Aug. 13, 2025
I took my vehicle in Zurich because something was wrong, my experience was very good and the repair process was handled quickly. I didn’t need to call in customer service because it was all taken care of by the shop.
Hello Erika,
Thank you for taking the time to share your fantastic experience with Zurich. We are delighted to hear that the repair process went smoothly and promptly without any hassle from your side. It's our pleasure to know you've rated your experience so highly, reflecting our commitment to providing excellent service! We look forward to serving you with the same dedication in the future.
Sincerely,The Zurich Customer Care Team
Reviewed Aug. 4, 2025
When I have something that I do not own and I will not own, I make sure it’s protected by Zurich ‘cause I had it in the past with my other leased vehicles, and it’s always met my expectations. I’ve got the regular warranty, and I added all the extras on like road assistance and tire protection, and I had to file a claim on a tire ‘cause it got a nail in there, and it went well. But I haven’t used it for anything else so far.
Hello Lucille!
Thank you for sharing your wonderful experience with us! It's fantastic to hear how satisfied you are with the protection options provided by our service contract, and that you found value in Zurich's offerings, especially road hazard coverage. We greatly appreciate your loyalty and continue to strive to ensure you have peace of mind on the road. If there's anything further we can assist you with, please don't hesitate to reach out.
Sincerely,The Zurich Customer Care Team
Reviewed Aug. 3, 2025
I called up Zurich to understand how my contract is set up and what my process is before I went to the dealer. Originally, I had a slow leak in a tire, so I went to a local place who repaired it for free. But while they were doing work, they discovered a gash on a tire that had to be replaced.
That's when I reached out to the dealership over the phone. I made the appointment, I gave them the Zurich contract number to the service advisor, and then I dropped off the car. They did the repair and I got an invoice by email. I didn't have to pay anything. It was all taken care of between the Volvo Service Center and Zurich directly.
This is the second tire and wheel package that I've had on a previous car that I owned and now this car that I lease. It was easy both times. The first time, I got it done at a local place and submitted the claim online with the invoice and was reimbursed. This time, it was very easy because I didn't have to do any work. I tell people, if they want tire and wheel protection, then Zurich makes it easy. They've exceeded my expectations.
Hello Glenn,
Thank you for taking the time to share your experience. We are thrilled to hear that you're pleased with your Zurich coverage and that it has consistently surpassed your expectations. It's great to know the process was hassle-free and smooth during your recent service requirement.
Our team strives to ensure clear and attentive service at all levels. Your feedback about the efficiency of both in-dealer handling and past online reimbursement further confirms that we're on the right path in providing exceptional service.
Should you need any assistance in the future or have further insights to share with us, please feel free to reach out to us at: vscclaim@zurichna.com. We appreciate your continued trust in Zurich!
Best regards,The Zurich Customer Care Team
Reviewed July 31, 2025
Would NOT recommend. Unprofessional staff, and they utilize delay and deny tactics for very straightforward claims. I have spoken with a lot of body shops and all have echoed the same experience. They will accept your money, then deny legitimate claims, then drag feet on responding stating a manager isn’t available or someone will call you back. This call back never happens. This service is a scam.
Hello, Andy-
Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve.Based on the information provided, we are unable to locate your specific account and claim to be able to assist further. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed July 7, 2025
Zurich Service Contract Frustration: A First-Time Claim Leaves Customer Hundreds Out of Pocket. For years, we've held a service contract with Zurich, a decision made for peace of mind. We hoped we'd never have to use it, but when a gas smell emanating from my husband's car signaled a potential issue, we believed our foresight would finally pay off. What began as a seemingly straightforward process, however, quickly devolved into frustration.
The alarm bells rang when my husband detected a distinct gas odor from his vehicle while at work. Back home, after confirming our Zurich warranty was active, I initiated the claim. The initial steps were surprisingly smooth: a quick call, a claim number, and rental car information readily provided. "Easy peasy," I thought, "this process is going to go smoothly." That initial optimism was short-lived. The repair shop provided an estimate: $1,128.74. Expecting most, if not all, of this to be covered, we were dismayed by Zurich's response. We were informed they would only cover $923.00, less our $100 deductible. This means we are now forced to come up with over $200 out of pocket for a repair we believed was fully protected.
Zurich's explanation for this substantial shortfall? They claimed they only pay the Manufacturer's Suggested Retail Price for parts. This justification, however, directly contradicts the clear language of our service contract. Our agreement explicitly states: "in the event of a covered failure, we will repair or replace all failed parts of your vehicle." To us, "all failed parts" implies full coverage for the necessary repair, not a selectively applied MSRP limit that leaves us holding the bag for a significant portion of the cost. This interpretation by Zurich feels like a fundamental breach of the understanding we had when purchasing the contract.
This experience has been incredibly frustrating. For the first time needing to use our service contract, the level of service and communication, particularly regarding what is actually covered, has been deeply disappointing. A service contract is meant to provide financial security and peace of mind during unexpected vehicle repairs, not an unexpected bill over $200.
My message to others considering or currently holding a Zurich service contract is clear: Beware! Always scrutinize ask direct questions about how "all failed parts" is defined, and understand exactly what hidden limitations might exist regarding part pricing or labor rates. A service contract is meant to provide peace of mind, not unexpected financial burdens when you need it most. Our recent experience with Zurich has unfortunately shattered that peace of mind, leaving us with a costly repair and a valuable, albeit frustrating, lesson learned.
Hello, Kyralissa-
Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve.Based on the information provided, we are unable to locate your specific account and claim to be able to assist further. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed June 26, 2025
Zurich denied my two claims by citing a provision in my contract that says if a non covered part fails and damages a covered part that covered part is not covered. There are many sneaky reasons they can deny your claims so do not purchase this service contract and save yourself thousands
Hello, Gary,
Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. We have reviewed your claims and see that everything is in line with the coverage in your policy.If you would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed June 25, 2025
I wanted bumper-to-bumper coverage up to 150,000 miles. I told the Kennyville Chrysler Dodge dealership that I didn’t want to worry about the vehicle up to 150,000 miles, and the dealership set it all up with Zurich. So far, I haven’t had any issues.
Hello,
Thank you for sharing your experience with Zurich's vehicle coverage. We're delighted to hear that our extensive bumper-to-bumper plan has provided you with peace of mind for up to 150,000 miles and that the dealership made the setup process seamless for you. Your reassurance in not having to worry about potential vehicle issues means a lot to us. We strive to offer you reliable service every mile of the way.
Sincerely,The Zurich Customer Care Team
Reviewed June 25, 2025
The signup process with Zurich was pretty easy. My experience so far has been very good. I’ve had it for two years now, but I haven’t used it yet. The coverage seems okay, though the cost is expensive.
Hello Bradley,
Thank you for sharing your experience with us! We're thrilled to hear the sign-up process was straightforward and that you find our coverage satisfactory. We understand that pricing can be a factor to consider, and we appreciate your recommendation despite this aspect. Should you need further assistance or if there are any specific areas of our service where you need clarification, please don't hesitate to reach out. We are committed to ensuring your future experiences remain positive.
Sincerely,The Zurich Customer Care Team
Reviewed June 16, 2025
When I purchased my vehicle, the dealership offered Zurich Service Contract and I got it. I didn’t think much about it until I needed the service and they stepped up to the place. They were fantastic. I’ve reached out to customer support a couple of times when I wasn’t sure if they covered the service I needed done, and they gave me the assurance that they would take care of it. Recently I had an issue with my car, I took it to my mechanic, Zurich paid right away, and I picked up my car the next day.
Hello Brad,
Thank you for taking the time to share your wonderful experience with Zurich. We are thrilled to hear that our team was responsive and proactive in addressing your questions and ensuring seamless repairs for your Dodge Challenger. Although you encountered a minor tow service hiccup, it’s great to know that it was swiftly resolved, keeping your overall experience positive. Your satisfaction and continued trust in extending your contract mean a lot to us.
Sincerely,The Zurich Customer Care Team
Reviewed June 15, 2025
I'm waiting for a $396 check from Zurich. Last February, I had a flat tire. It had a slow leak, they had to replace it, and I paid for the tire. I've been in contact with the dealership and they're not using Zurich anymore 'cause they changed hands on January 1st. They reached out to Zurich but the guy from Zurich was ignoring them. So, I’m very dissatisfied with Zurich.
Hello David,
Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. I see that there was a paid claim just before this one that you have brought to our attention. Our records show this specific claim that you mention here, was not pre-authorized and those take a bit longer to process. I do show that this one has been since processed successfully. If you feel otherwise, have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed June 15, 2025
I got the Camry and they only came with the low profile tires which I don’t really like. They’re prone to go flat. So I thought, I better get the protection plan for the tires so that’s why I went with Zurich. I signed up right at the dealer and I was satisfied with them.
Hello Roberta,
Thank you for providing your detailed review. It's reassuring to know that the Zurich protection plan has been beneficial, especially with the challenges of low-profile tires. We're glad to hear the process of obtaining the plan was seamless and easy for you at the dealership.
We appreciate your feedback and your recommendation. Should there be more we can do to assist you in the future, please feel free to reach out.
Sincerely,The Zurich Customer Care Team
Reviewed June 15, 2025
I just bought a car, and the salesman suggested that I get a Zurich Vehicle Service Contract. I filed a claim a couple weeks ago, and it was good. The service department took care of everything for me before I picked up my car. I have not had a bad experience.
Hello Gloriann,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you were satisfied with the service from our team and that the process was smooth for you at every step. It’s wonderful that your claim was handled efficiently by the service department. Providing this level of ease and satisfaction is exactly what we strive for. We truly appreciate your feedback and look forward to being of service to you in the future.
Sincerely,The Zurich Customer Care Team
Reviewed June 13, 2025
Zurich was wonderful and great. I haven't had to deal with Zurich. My mechanic was the one who dealt with them. I haven't had any issues. I needed to get a new transmission and they did that with no issues. My car was done in a timely manner. I wish I could extend my warranty, but they won't allow that.
Hello Kaitlin,
Thank you for taking the time to share your positive experience with us. We are glad to hear that our team was able to resolve the transmission issue with your car efficiently and with minimal stress on your part. It's delightful to know that the repairs were prompt, allowing you and your family to carry on with your daily routine smoothly. We truly appreciate your recommendation and look forward to continuing to serve you in the future.
Sincerely,The Zurich Customer Care Team
Reviewed June 13, 2025
I bought a new truck and needed an extended warranty. Zurich Vehicle Service Contract was the only one that was offered to me from the dealership. I’ve had plenty of claims and I did everything through the dealer. The service manager reaches out to Zurich. They have their conversation and they’d tell me if it’s covered or not.
The only problem that I have run-in with them is that, I had a thing on my exhaust pipe. I got told when I bought the warranty that it was bumper-to-bumper and that’s what sold me on it. I came to find out that it’s not bumper-to-bumper. They explained the reason and I told them that if they’re going to sell an extended warranty don’t say it’s bumper-to-bumper.
I work in customer service so I know exactly like what it’s supposed to look like and how it’s supposed to be. Zurich’s reps were not very friendly nor welcoming to me just because I had a run-in. I called them up and they offered to send me the policies, but they refused to talk to me any further unless I read over the policies again just to make sure everything was correct. Not willing to speak to a customer is not customer service-friendly.
But other than that, they pretty much covered everything. They’re a really good company and I’m satisfied with them. Just make sure you read over the policies.
Hello Hunter,
Thank you for taking the time to share your experience. We're pleased to hear that you generally found our claims process straightforward and reliable, and that you value the coverage for your investment. We also acknowledge the difficulties you faced regarding the exhaust pipe coverage confusion and your interactions with customer service. We strive to provide clarity and useful services, and it's integral for us to hear feedback like yours which sheds light on areas needing improvement.
We encourage our customers to thoroughly review the coverage terms with the dealership to prevent misunderstandings, like those you experienced with the 'bumper-to-bumper' terminology. As always, if any issues remain wrecking your peace of mind, do feel free to reach out directly to us for any unresolved concerns or additional support.
Thank you again for recommending attention to contract specifics − we're here to make sure you consistently view your protection plan as money well spent.
Sincerely,The Zurich Customer Care Team
Reviewed June 13, 2025
Zurich just comes with the loan. You can't get a car loan without it. There's really no choice in it. They sell you the car loan and they do the paperwork, and Zurich is just included.
Coverage is bumper-to-bumper, except for wearable parts like brake pads, windshield wipers, belts. But otherwise, internals as far as bearings or crank or transmission, anything that's not regularly changeable parts is covered.
I used the coverage to take care of some electrical work in the door panel. So far, it's going good. The window works again. The shop handled everything about it. I haven't had to lift a finger or make a phone call or nothing. It's all taken care of. Zurich is absolutely necessary. Don't buy a car without it.
Hello Daniel,
Thank you so much for taking the time to write about your positive experiences with the Zurich Vehicle Service Contract. We're delighted to know that our service met your expectations and that you and your wife had seamless and satisfactory repair processes for both your vehicles. Offering comprehensive coverage and ensuring a worry-free experience is what we strive for, and your satisfaction reaffirms our efforts. We appreciate your recommendation and look forward to continuing to provide you with exceptional service.
Warm regards,The Zurich Customer Care Team
Reviewed June 13, 2025
Would not purchase. 3 people have been denied several times with various excuses, myself included.. Anything that flakes the paint will not be covered. Between the 3 of us we are 0 for 7 on claims. Stone chip, hail, small dent. No matter what they will find a way to say no. My mom was denied because she couldn't get the vehicle in within 24hrs. They said nope it happened 3 days ago and we needed it within 24 hrs. She called immediately and was given the soonest appoint they had. Save the $1k on your next purchase. We were personally denied because they could see small paint flaking.
Hello, Tandem,
Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. Based on the information provided we are unable to locate these claims and associated policies. If you would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed May 31, 2025
The coverage has been great so far except for the discrepancy on the time. I’m very dissatisfied. It was a 10-year warranty but they started it from the birth of the vehicle, not two years later after I bought it. So I'm getting an 8-year warranty when I paid for 10. That's disturbing. I didn't buy it new. I bought it used. My wife caught it after we'd already signed it.
That's the main complaint. Everything else has been fine. The shifter had to go a few times and they fixed everything as we needed. Jeeps Only couldn't do anything about it because it's through Zurich. Zurich is really the problem. I've called and called, but I can't get anyone there.
Hello, Kenneth-
Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. We have found several claims on file for your car and as you mentioned, those went smoothly and efficiently. With your main concern seems to be with the contract term - 8 years vs. 10. We would suggest you contact the dealer that you purchased from regarding the term misunderstanding.If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed May 29, 2025
I paid almost 4,000 for my Zurich Contract and both things I've needed fixed, they won't cover. I have the comprehensive that covers A/C, but they won't cover it cause it's an electrical issue with it. Horrible coverage, stay away!!!
Hello Chris,
Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. We have been able to locate your claim and have found that the issues reported were from a water leak and a damaged hose, both of which are not covered in your policy. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed May 16, 2025
I needed a vehicle at the time and got the Zurich warranty when I purchased the car. The car salesman dealt with Zurich as part of the contract paperwork.
Hello Johanna,
Thank you for taking the time to share your experience. We're delighted to hear that the integration of the Zurich contract with your vehicle purchase went smoothly, and the process was convenient. At Zurich, we aim to provide a seamless and straightforward experience, and your positive feedback on the pricing and terms means a lot to us.
We look forward to being there for you in the future. If there's anything more we can do to assist, please let us know.
Sincerely,The Zurich Customer Care Team
Reviewed May 15, 2025
I purchased a vehicle service contract at Zurich for my 2025 Volvo because tire repairs are expensive. I’ve already used it and the experience was seamless. We took it to the dealer to fix the tire.They checked our policy, and everything worked out fine for us.
It probably pays for itself if we need it one or two more times, which we probably will, because the roads in Westchester are terrible. It’s expensive, but it’s an expensive car. It pays for itself after two or three uses.
Hello Bryan,
Thank you for taking the time to share your positive experience with us. We're delighted to hear that everything worked out perfectly during your recent visit to fix a tire, and that you've found our service beneficial and satisfactory! Your recommendation means a great deal to us, and we look forward to continuing to support you in the future.
Warm regards,The Zurich Customer Care Team
Reviewed May 15, 2025
VERIFIED BUYER!!! SCAM. TRASH INSURANCE!!! BEWARE!! This company sells these warranties to dealerships without disclosing the coverage in its entirety. My vehicle came from the manufacturer "MATTE" to include the rims. Additionally, my vehicle had a mold/mildew stench that I also tried to file a claim for. I called and tried to file a claim for both. The representative was GARBAGE by being unprofessional and short with an attitude. She immediately wrote down my trouble shooting thoughts of why my vehicle smelled that way. No recommendations or assistance at all. She read the two BS lines in the contract which states the smell needs to come from "visible" food or drink. I drive a $295K vehicle. Who in the hell will allow hard stains on a truck of this price??? We got into a confrontation, and she tried to bully me with the call being recorded. At that moment, I lost my cool and we argued. I requested to escalate to a General Manager.
A month later, one called me back the same BS defending the representative due to listening to the recorded call. TOTAL WASTE and that call ended with me also telling her how fraudulent the contract is because it finds loopholes to not honor a claim. She stated that I could never file a claim for the odor ever! Never heard this type of crap in my life of owning any extended warranties!! Fast forward to today, I sent the required pictures of the rims for the break dust claim. Again, the rep stated I need to wash the vehicle again and send another picture. Lady, the rims are manufactured "matte." Here we go with her reading me a statement that I understood the first time she read. Insulting at its best!!
BLUF, that wasn't in compliance with the warranty because of the matte. I ended the conversation TO avoid her third grade reading to me again. I would NOT RECOMMEND THIS CRAP TO MY WORST ENEMY!! They place the blame on the dealerships by not taking responsibility for a crappy limited warranty. RIP off to consumers at its BEST!!!
I'm truly sorry to hear about the challenging experience you've had. It's concerning to learn about the difficulties and frustrations you encountered with filing your claims and interacting with our representatives. We genuinely aim to provide quality service to all our customers, and it’s disconcerting to hear we fell short in this instance.
To help resolve this matter and enhance your experience with us, we would appreciate the opportunity to take a closer look into your situation. Could you please send a private message with your policy number, or alternatively your VIN, name, and address? This information would assist us in locating your account and gaining insights into your claims.
We take your concerns seriously, and we're committed to investigating and addressing the issues you've highlighted. Thank you for your patience, and we anticipate working towards a resolution.
Kind regards,The Zurich Customer Care Team
Reviewed May 15, 2025
I would just go in and see how it's going, and they would say it’s going good.
It's a 2013 Chevy pickup and they ended up replacing the radiator, a water pump and the thermostat. The service writer was really good at what he does. But it just seemed like it got kind of dragged out. They wanted to piecemeal it even if they knew what needed to happen. It wasn't very smooth, but they were doing a good job of trying to work it all out.
Hello Mark,
Thank you for sharing your detailed feedback and positive experience with us. We are pleased to hear that claiming for services under Zurich went smoothly when the dealership was involved. We are glad that our team kept you well-informed during this time, and your satisfaction is very important to us.
Based on the information provided here, we are uncertain which type of vehicle protection services that you have, but we wanted to make sure you are aware that many of our service contracts come with emergency roadside assistance, transportation reimbursement and trip interruption coverage. If you'd like to contact us, we can confirm if this is covered under your policy. vscclaim@zurichna.com
We value your input and look forward to serving you in the future with associated automotive needs. If you require any further assistance, please don't hesitate to reach out.
Sincerely,The Zurich Customer Care Team
Reviewed May 14, 2025
I signed up with Zurich for the extended warranty with the dealership, but I have not used it for anything yet. The cost is expensive, but I paid for it.
Reviewed May 14, 2025
An air pump had malfunctioned, and all those details were sent to Zurich by the workshop that did the work, the Metro Motor. Everything was taken care of. So, we're satisfied.
I just have one problem. It takes a lot of time waiting on a phone call, being transferred around. You're already going through a traumatic thing that your car has malfunctioned, it's covered, and you have full warranty on it. And when you call in, they transfer you around. They would be the best if that could be expedited.
But once we got close to the appraiser or evaluator, he didn't only help facilitate, but also made the effort calling up the place where the car was. You should give him kudos and a bonus, that's someone that you should basically give a good pat on the back for.
Hello Mohammed,
Thank you for sharing your detailed feedback. We strive to provide efficient and satisfactory service, and we're pleased to hear that the process went smoothly with the help of our team. We appreciate your constructive feedback regarding wait times and call transfers and will work with the dealership to better utilize our Online Claims portal to significantly reduce the processing time. Rest assured that we're grateful for the appraiser's efforts and your acknowledgment of their exceptional performance. Your input is valuable in helping us enhance our customer service experience. We look forward to serving you better in the future.
Sincerely,The Zurich Customer Care Team
Reviewed May 14, 2025
I took my 2025 Kia for service at the dealership. It had a nail in the tire and they handled submitting the claim. I waited and the work was quick. The experience was good.
Hello Christina,
Thank you for sharing your positive experience with us. We are delighted to hear that the service at the dealership was smooth and efficient, ensuring you did not have to worry about the claim process. We strive to make things as convenient as possible for our customers, so it's wonderful to know that everything went perfectly. We appreciate your recommendation and look forward to continuing to serve you whenever needed.
Kind regards,The Zurich Customer Care Team
Reviewed May 5, 2025
When I bought my truck, they were talking about some of the issues with the systems in the truck. The Chevy Colorado has a lot of glass of a dashboard. Zurich was the only one that was offered at the dealership and they signed me up there. It went very well. I just want it in case something happens.
Hello Shawn,
Thank you for sharing your feedback. We're delighted that everything went smoothly with your Zurich experience, providing peace of mind for your Chevy Colorado. It's great to hear that the setup met your expectations. We’re glad we could make the process seamless for you!
Sincerely,The Zurich Customer Care Team
Reviewed May 5, 2025
I got the GAP insurance, and I don’t know all the details, but the lady from Zurich said it’s a good program. I haven’t used it yet, but everything went well during signup.
Hello Nykeem,
Thank you for providing your feedback. We are delighted to hear you had a positive experience setting up your GAP insurance with Zurich and that our representative could provide the information you needed about our claims program. We are committed to meeting high service standards, and it’s wonderful to know you feel confident with your decision. If you ever require assistance or would like more information about your policy, please feel free to reach out. We look forward to being here for you when needed.
Sincerely,The Zurich Customer Care Team
Reviewed May 5, 2025
I’ve been with Zurich for not quite a year. They happened to be the brand that the car dealer was handling and he recommended them. They have been excellent. I've had three repairs. The car dealer has dealt with them and hasn't had any issues.
Hello Duane,
Thank you for sharing your positive experience with Zurich Vehicle Service Contract! We're thrilled to learn that your interactions through the dealership have been seamless and satisfactory, highlighting the excellent service we've aimed to provide. It's fantastic to know our services meet your high standards without any inconveniences. Your kind words are highly appreciated, and we are grateful for your praise.
Best wishes,The Zurich Customer Care Team
Reviewed May 4, 2025
My 2014 Chevy had a leak in the surge tank. The dealership had to replace the surge tank and the radiator hoses. As soon as they got the parts in, my Chevy was repaired within two days. Zurich had wonderful customer service. This claim was handled very well. In fact, the head of the service department had taken care of it when I checked in to pick up the car. It was all taken care of before I had to touch anything. Everything is working fine.
Hello Thomas,
Thank you for sharing your feedback. We are thrilled to hear that you experienced quick and efficient service through your Zurich Vehicle Service Contract. It's rewarding to know that our team could carry out the necessary repairs to your satisfaction and that the process was exceptionally smooth. We'll ensure that such quality service continues so we can serve you promptly whenever needed. We appreciate your trust in us.
Sincerely,The Zurich Customer Care Team
Reviewed May 3, 2025
Zurich has my car’s screen and the control arms covered. The dealership takes care of everything and I just have a 100 dollars copay. I’m gonna contact Zurich to see if I could extend my warranty.
Hello John,
Thank you for sharing your positive experience with us. It's great to hear that you found both the claims process and customer service smooth and satisfactory. We're delighted to have met your expectations, and we appreciate your consideration of extending your warranty with Zurich.
Should you need further assistance in the future, we're always here to help.
Sincerely,The Zurich Customer Care Team
Reviewed May 3, 2025
Zurich Vehicle Service Contract’s customer service was excellent, and the representative was wonderful. She handled the claim process for me. It was awesome, quick, easy, and sufficient. They got everything I needed to get done.
Everything was fine. I had a construction nail in my tire. And so, they were able to patch it up. I didn't need a whole tire. It didn't take long. No more than the usual, like an hour or so. I had no issues. And my insurance had covered it. So, it was great.
Hello Tammie,
Thank you for your wonderful feedback! We're delighted to hear about your positive experience with our claims process and that the potential issue with your tire was resolved efficiently. Providing timely and seamless service is our goal, and it's fantastic to know that everything met your expectations in terms of promptness and satisfaction. We appreciate your trust and look forward to serving you again in the future.
Sincerely,The Zurich Customer Care Team
Reviewed April 26, 2025
Ram 2500 was blowing mild warm air passenger side and cold air on driver side. Took to dealer who said thermostat, water pump had leaks and needed replace and heater core needed replaced. Zurich adjuster came out and said tech told him only thermostat needed replaced. Tech said he did not say that and all 3 needed replaced. Had to fight to finally get Zurich to agree on thermostat and water pump but not heater core probably due to cost. Tech said that if not replaced heater core would continue to fail and cause major issues. Just another insurance company that nickel and dimes repairs and makes their service sound too good to be true when they sell it to you.
Hello,
Thank you for reaching out and sharing your feedback with us. We strive to uphold a high service standard at Zurich, and your experience should be no exception. It's concerning to hear about the confusion and difficulties you faced regarding the necessary repairs to your vehicle. We appreciate your persistence in working through these challenges, although we understand that this should have been a smoother process.
We regret that there were differing views on which components required replacement and understand that these situations can cause frustration. Your input is very important, as customer-derived insights contribute significantly to our ongoing improvements. We sincerely apologize for any inconvenience caused and want to reassure you that such cases are worthy of our closer investigation.
If you’re open to further discussion to resolve your experience constructively, please reach out to us at vscclaim@zurichna.com.
Sincerely,The Zurich Customer Care Team
Reviewed April 21, 2025
When I was buying a 2014 GMC, Zurich was offered and I decided that it would be a wise decision to get the insurance. Recently, I had lifters in the engine replaced. Filing for that claim was very easy, and the repair process was smooth. I got the vehicle back and then there was a secondary problem, but that was taken care of too.
The price of their service was reasonable. Buying a vehicle that was $21,000, the warranty is a quarter of that, so it made sense. But if it’s any more than that percent, I would have had to sleep on it a little bit longer. Overall, I love that I haven’t had to really handle anything. It has been so hands-off for me.
Hello Kyle,
Thank you for sharing such detailed feedback on your experience. We're delighted to hear that the service contract provided the peace of mind you were looking for, particularly with the seamless claim filing process and the efficient repair experience. We're also pleased that you found our pricing justified and reasonable for the coverage offered. It's great to know that we have left you satisfied by lifting maintenance concerns off your shoulders. We truly appreciate your trust in Zurich.
Sincerely,The Zurich Customer Care Team
Reviewed April 20, 2025
When I purchased the vehicle, my other car had been totaled. And so, I was talked into getting gap insurance and also tire insurance. We live in Florida and there is a lot of construction here, so tires are always getting destroyed. I recently used Zurich for the first time and got a new tire, so that was cool. Filing for a claim has been easy. I went to my regular mechanic and they handled it all. The only thing I had to do was call ahead of time and make sure that my mechanic would accept it, and they did. I brought it in, the tire was replaced, Zurich paid for their portion, and everything was done.
Thank you for sharing your experience with Zurich's tire insurance. We’re thrilled to hear that using the coverage was straightforward and efficient for you. It's wonderful to know that your mechanic accepted the insurance, facilitating a seamless claim for your tire replacement. We're committed to maintaining this level of support and are glad we could provide you peace of mind. Your positive feedback is appreciated, and we’re here whenever you need us in the future. Safe travels with your Kia!
Sincerely,The Zurich Customer Care Team
Reviewed April 19, 2025
Everything went great with Zurich. The only issue I had was with the dealership I took the vehicle to. They didn’t perform the repairs they were billing for, which was concerning. They also tried to sell me a full set of tires when only one tire had a nail in it. I knew my tread was at a certain level, but they didn’t do the tire rotation or follow the contract that was sold to me through Zurich.
As far as Zurich goes, everything was taken care of. I did have to get the tires rotated at Discount Tire, because I didn’t want to go back to that dealership. Filing the claim was a little hectic. I called the tire shop ahead of time and explained the situation and that I had Zurich. When I brought the car in, they called the warranty company so they could do their own inspection, which was fine.
I wanted to make sure everything was in place before dropping it off for the replacement. I gave them Zurich’s number to file the claim, and about 20 to 30 minutes later, they called me back and said everything was approved.
We scheduled the appointment for the next day at 5:30. The technician helping me said he wasn’t sure they could do it that day if they couldn’t get ahold of Zurich, because they didn’t have the payment from the warranty yet. That put me a little on edge and was frustrating, but they eventually got it done.
Zurich has been awesome, and I’ve worked with them before through dealership claims for car repairs. I work at Gerber Collision, so when I take my car somewhere, they need to do it right because I’m going to find out. A lot of Zurich vehicles come from dealerships most of the time.
Overall, my experience with Zurich has been wonderful, and I think the product they offer is amazing. I do feel that some of the service providers Zurich uses could be better and have better certifications to perform vehicle repairs. That’s just my opinion based on the experience I went through.
Hello William,
Thank you for sharing your experience with us. We're delighted to know that despite the complications at the dealership, our team was able to provide the support and efficiency you expected. Your comfortable resolution is what we strive for, and it’s gratifying to hear our quality assistance shone through in the process. We're pleased that we could swiftly handle your claim and support you with the tire-related issues. Your assurance in our service is deeply valued.
Sincerely,The Zurich Customer Care Team
Reviewed April 19, 2025
When I bought a car, they offered a Zurich Vehicle Service Contract. The representative explained it to me, and I took it because cars aren’t cheap.
I was just driving and got a flat on the Garden State Parkway, that’s why I filed a claim. I had to get it fixed, and then went over to the dealership to get the existing tire repaired. Overall, I’m very satisfied with Zurich Vehicle Service Contract.
Hello Sean,
Thank you for taking the time to express your wonderful experience with Zurich. We are thrilled to hear about the smooth service and your satisfaction with how your flat tire was handled. It's great to know that our coverage met your needs effectively and contributed to your high satisfaction. Your readiness to recommend Zurich is highly valued, and we truly appreciate your confidence in our service.
Sincerely,The Zurich Customer Care Team
Reviewed April 19, 2025
I filed a claim for my 2021 Denali because the parking brake was acting up. I sent it to the guys at my dealership and gave them the information, and they took care of it. I’m very satisfied, 10 out of 10. It’s a good value once you’re past the manufacturer’s warranty, especially since repair costs on these vehicles are so high now.
Hello Cory,
Thank you for taking the time to share your experience with Zurich. We are thrilled to hear about the seamless service you received and your satisfaction with our protection plans. Knowing that Zurich added value to your vehicle ownership, especially during vehicle repairs, is precisely what we strive for. Your recommendation means a lot to us, and we're delighted to have provided you with reliable coverage.
Sincerely,The Zurich Customer Care Team
Reviewed April 19, 2025
With Zurich, I did not have to pay anything when my tire got a puncture and I had it repaired. The dealer handled everything, which I appreciate. It's great because it's transparent. I don't even need to think about it.
Hello Carlos,
Thank you for sharing your feedback. We are delighted to hear about your positive experience with Zurich. It's great that the process was smooth and your punctured tire was promptly taken care of without any additional hassle or cost at the dealership. Providing transparent and reliable service to prevent surprises is our goal, and we’re pleased to hear you found our solutions meet these standards!
Sincerely,The Zurich Customer Care Team
Reviewed April 6, 2025
I’ve had issues in the past with new cars, so I purchased the Zurich Vehicle Service Contract just for peace of mind. I’m very satisfied with it. Everything went pretty smooth when I had to use it. It was just a flat tire, a road hazard warranty, and they got it done the same day. Filing the claim was actually pretty simple and straightforward.
Hello Robert,
Thank you for taking the time to share your positive experience with us. We're delighted to hear that filing a claim with us was straightforward and hassle-free. It's fantastic to know that we could assist you promptly during an inconvenient flat tire situation and that you feel satisfied with our service’s convenience and efficiency.
Should you need any further assistance, please don't hesitate to reach out. We appreciate your trust and look forward to continuing to serve you.
Sincerely,The Zurich Customer Care Team
Reviewed April 5, 2025
My experience with Zurich has been really good. Unfortunately, I had two nails in my tires within the first year. I know how expensive those tires are, and Zurich has come through on what they promised as far as on our contract. Depending where you live, definitely get a tire warranty, especially with sports cars because the tires are so expensive.
I have a Mercedes Benz 2024 and I just brought it to the shop. I let them know the situation. There was a nail in the bottom of the tire, and I had been having to put air in it every other day. Then the adviser put it on a list, took photos and videos of it, and sent it to Zurich insurance for the warranty coverage. Then they approved it and the tires were delivered the same day.
Hello Jean,
Thank you for taking the time to share your fantastic experience. We are delighted to hear that our coverage turned out to be so beneficial for you, especially during an unexpected situation with your tires. We're glad that the service process was seamless and stress-free for you. Knowing Zurich's team met your needs and that you would recommend our service positively speaks volumes to their effectiveness.
Should you require any further assistance, please do not hesitate to reach out. We appreciate your kind endorsement and ongoing trust.
Sincerely,The Zurich Customer Care Team
Reviewed April 5, 2025
I got the Zurich Service Contract when I bought the vehicle ‘cause I wanted to keep it for a period of time. For the most part, it’s been fine. I recently had problem with the tire sensor, Zurich took care of it, and I didn’t have to do anything. So, sometimes, it’s worth getting a service contract.
Hello Dawna,
Thank you for sharing your experience with us. We're pleased to know that your decision to opt for a Zurich Vehicle Service Contract has been smooth and satisfying for you. It's especially great to hear that everything was handled efficiently during the recent issue with your tire sensor—giving you peace of mind without any additional efforts on your part. We appreciate your recommendation to your friends and family, emphasizing the value of our coverage. If there are any further needs or questions regarding your contract, feel free to reach out. We're always here to ensure your continued satisfaction.
Sincerely,The Zurich Customer Care Team
Reviewed April 4, 2025
I had tires fixed. It was a screw from the roadway, and Zurich had to replace the tire. I heard about them at the dealership initially. I didn't wanna pay for stuff beyond what's covered originally, and the coverage worked.
Hello Chad,
Thank you for taking the time to share your positive experience with Zurich Vehicle Service Contract. We are delighted to hear that our coverage was beneficial in resolving your tire repair smoothly. It’s wonderful to know that your issue was handled efficiently without the need for direct communication with us at that time, demonstrating our commitment to making things simple and effective.
If you need any further assistance or have more feedback to share, please do not hesitate to get in touch. We're here to help and ready to ensure your ongoing satisfaction with our services.
Warm regards,The Zurich Customer Care Team
Reviewed April 4, 2025
I got Zurich for my brand-new car. I’ve had a good experience and I would recommend them.
Hello Paige,
Thank you for sharing your positive experience with us. It's wonderful to know that choosing Zurich's extended vehicle service contract has given you peace of mind and that everything has met your expectations so far. We appreciate your confidence in recommending our services to friends and family.
If there's anything more we can do for you, please feel free to reach out anytime. We're here to help ensure your ongoing satisfaction.
Sincerely,The Zurich Customer Care Team
Reviewed April 4, 2025
Filing a claim with Zurich was fantastic. It was great and I had no problems. The repair process was perfect and the coverage met my expectations.
Hello Connie,
Thank you for sharing your positive experience with Zurich. It’s wonderful to hear that filing a claim was smooth and exceeded your expectations—customer satisfaction is key to everything we do, and we’re thrilled to make this process seamlessly satisfactory for you. We truly appreciate your recommendation and are pleased to have met all your expectations with your Vehicle Service Contract.
Sincerely,The Zurich Customer Care Team
Reviewed March 25, 2025
Contacted Zurich as part of my service contract for door ding. Paint was not broke. Was just a ding and customer service (Paul) had me send pics and after calling they say, No unfortunately we can see the paint is broken. Your claim is denied!!!" I said, No that is not broken paint it a door ding from the other vehicles paint.." Paul said, "Unfortunately we cannot cover this." I tried explaining and was not willing to listen as claim is denied. I feel like purchasing this extra insurance is a scam!!!
Hello Toby,
Thank you for expressing your concerns. I'm sorry to hear about your experience with your service contract claim process; that's certainly not the satisfaction we desire for our customers. Customer satisfaction and feedback play crucial roles in helping us improve. I understand that your claim concerning the door ding wasn't resolved as expected, which must be frustrating.
To facilitate further assistance, please reach out to our Paintless Dent Repair claims team at (877) 675-7281. Our goal is to thoroughly assist you and address any issues you may have regarding your claim.
Sincerely,The Zurich Customer Care Team
Reviewed March 23, 2025
I got roadside assistance to put on my spare tire because I had a flat. The tire had damage on the sidewall, so it had to be replaced. Zurich covered it. I believe it was the roadside assistance truck driver who filed the claim.
It’s never pleasant when something like that happens, but it could have been much worse. The truck driver was very helpful and took care of everything while I stayed in the vehicle. After that, I took it to the tire shop where I originally bought the tires.
Hello Dennis,
Thank you for sharing your detailed review. We're thrilled to know that the roadside assistance service met your expectations and that the process went smoothly when dealing with the flat tire. Hearing that our service made such a difference in easing an inconvenient situation is very rewarding. We strive to provide dependable support with every issue you may face. Your commendation of our customer service truly brightens our day!
Sincerely,The Zurich Customer Care Team
Reviewed March 23, 2025
Having an extended coverage in your vehicle is very valuable because I want issues with my car to be covered so that I don’t have to deal with it. I would recommend the plan offered by Zurich but what I would do is I would make sure that you had all the information in your phone, which I now do.
I just had my car in for service and the body shop representative had a hard time getting confirmation that I had a policy. The shop waited about a day for confirmation. I had to call my dealership, get the information, then call Zurich, wait for around 15-20 minutes to get in touch with somebody. And then the service person took over and got the approval. Once everything was worked out, it was fine. It covered what the problem was.
Thank you for sharing your experience with us. We value your feedback and are pleased to hear that your overall experience was satisfactory, despite the initial hiccup with confirming your coverage. It's great to know that, with a bit of patience, the issue was resolved efficiently and your peace of mind assured. We strive to provide effective service, and your endorsement means a lot to us. If there's anything more we can assist with, please don't hesitate to reach out. We appreciate your recommendation to friends and family and look forward to being of service in the future.
Sincerely,The Zurich Customer Care Team
Reviewed March 22, 2025
Usually, I just get the same coverage just to have peace of mind. I got the 100,000-mile warranty and I got all kinds of stuff on it to where I just don't want to deal with problems where I could prevent them in the long run. The first time, I got upset and that was a headache ‘cause when I purchased the car, I thought it was gonna go to Toyota, and that wasn't the case. I had to go through different channels. Finally found Zurich Service Contract, and Toyota set it all up to where I came in and it was just a piece of cake. The most recent repair, I hit some potholes and my tires popped a giant bubble. I called Zurich and he asked me if it was drivable or if I needed roadside assistance. I told him it was and he told me to call them back once I get to the dealership and they’ll get me all set. Yeah, right. Usually there's a long wait. But within a matter of minutes, they answered and got the information. They gave us the pricing, they adjusted the price on the tires, and we got a purchase order number from Zurich and that was it. So, the service was great.
Hello Steven,
Thank you for sharing your wonderful review. We're thrilled to know that you are very satisfied with the service you received from Zurich! It's gratifying to hear that the team effectively assisted you and provided you with a swift response, ensuring peace of mind. We aim to deliver exactly that level of reassurance each time.
We appreciate your support and confident recommendation!
Sincerely,The Zurich Customer Care Team
Reviewed March 22, 2025
I have Zurich Vehicle Service Contract. The car dealer told me about the service. I got extended coverage because I don’t like to pay out of pocket. If I have a problem with something, I call and ask and tell them I have coverage, but I haven’t had to have anything done. I did go in for an oil change and I didn’t pay for anything, so everything’s fine.
Thank you for your feedback. We're delighted to hear you were pleased with our service when you had an oil change under your coverage. Your satisfaction is our top priority, and we're thrilled to hear your experience with Zurich earned a perfect rating. If you need any further assistance or have more to share, we are here to help.
Sincerely,The Zurich Customer Care Team
Reviewed March 22, 2025
I’m in the Philly area, and it’s a very bad area for cars and tires. Because of that, I got the warranty. I did have an issue with a tire. There was a slight tear near the rim, probably from hitting a pothole or something. The mechanic said the rim might have cut into the tire.
I took it back to the dealership, and they handled it. Zurich replaced the tire at no charge. The warranty was excellent, and everything worked out really well.
While I was at the dealership that day, another woman came in with a damaged tire. She didn’t have warranty coverage. I told her, “You should have gotten the coverage,” and explained that they were putting a new tire on my car without me paying a dime because I had coverage.
When she left that day, I think she did end up getting the coverage, but she still had to pay for a new tire. So I actually recommended Zurich to someone without even realizing it at the time. I’m very happy with my extended warranty.
Hello Salvatore,
Thank you so much for taking the time to share your experience! We're thrilled to hear how our vehicle warranty made such a positive impact, helping you smoothly tackle your tire issue due to those Philadelphia potholes. It’s always rewarding to know our service is appreciated and shared with others — your advocacy means a lot to us. We're proud to have contributed positively to your overall ownership experience and thank you enthusiastically for your recommendations!
Sincerely,The Zurich Customer Care Team
Reviewed March 6, 2025
Filing the claim process with Zurich was easy. I didn't have to do anything. The coverage I received initially met my expectations. When filing the claim, I just went through the dealership. It would be nice if the price was less, but I really can't complain when I saved over $600 on two tires. But when I had an issue with a third tire, I was not as thrilled because it took a long time before the dealership agreed to work on it and they said it was not covered. But I don't know if that was necessarily the fault of Zurich or the dealership.
Hello Gabrielle,
Thank you for sharing your detailed experience with us. We're glad to hear that the claim process for your first tire issue was straightforward and helpful. While we're pleased that you could save significantly, we apologize for the inconvenience you faced with having to repeatedly visit the dealership about the third tire. It's evident there was some confusion, and we empathize with your frustration.
It appears the dealership managed most of the interaction, but your ability to rely on our coverage on initial visits is something we appreciate our services high standard can uphold. If any additional clarification with our services or any further assistance is needed, please reach out so we can support you better. vscclaim@zurichna.com
Thank you once again for choosing Zurich, and we hope this enhances future support interactions.
Sincerely,The Zurich Customer Care Team
Reviewed March 5, 2025
I've only filed one claim with Zurich for the lift gate in the back that moved down. Everything was done through the car dealership and I did not need to contact Zurich. It worked out really well. They fixed it and I was happy. They did a good job.
Hello Darlene,
Thank you for sharing your experience with us. We're thrilled to hear that you found the claims process straightforward and convenient during your first claim with the lift gate issue. Ensuring your satisfaction and coverage brings us immense joy. We’re glad the matter was resolved quickly and smoothly. If there’s anything more we can do for you in the future, please let us know.
Sincerely,The Zurich Customer Care Team
Reviewed March 5, 2025
Zurich Vehicle Service Contract was suggested by the dealership when I purchased the vehicle. I needed a repair for a brand-new starter, and Zurich was able to cover it. I did have a copay, which stayed the same for all repairs.
Filing the claim went pretty smoothly because the repair shop pretty much took care of everything. I called Zurich to find out what the steps were and if I could take it to a different repair shop rather than the dealership. They said just call and ask, and everything worked fine. Everything was taken off there, and all I had to do was pay the copay when I picked up the vehicle, which saved me a few hundred bucks. However, the price I pay seems a little high.
Hello Ryan,
Thank you for sharing your positive experience with us. We're thrilled to hear that the repair process for your new starter was smooth. We're glad that the to provide value for you and appreciate your insights on navigating our website. Your satisfaction is paramount, and we're delighted you found our service excellent. Your strong recommendation means a lot to us.
If there's anything more we can do to enhance your experience further, please let us know. Thank you for choosing Zurich.
Best regards,The Zurich Customer Care Team
Reviewed March 5, 2025
I was not happy with my experience at Zurich. I took my car in for service. My car was supposed to be only there for a few hours, but ended up being there for two days. It took five different phone calls over two days to resolve the issue. The Chevrolet dealership called me back and informed me that according to Zurich I have the warranty, but it has never been activated. I never received anything to sign. When my extended warranty ran out, I called myself, extended it, and paid my payments. Then, I spoke with one representative who was very rude. I also mentioned that I didn’t change anything. The only thing changed with the warranty is the $100 deductible became $200 deductible. She just said that someone will be in touch with me, but up until now. I have never heard a word from anybody.
It was not a good experience and I was so mad. Then, I got to the same exact man from the dealership who helped me before. He was very thorough and helped push everything through. He even gave me his extension number and his name. My car was eventually fixed, and I paid my $219 deductible. Overall this was not a good experience for me with Freeway.
Hello, Rhonda,
Thank you for sharing your feedback. We apologize for the frustration you experienced with this claim. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed March 5, 2025
I had a very good experience when I took the vehicle in to get service. Zurich was very timely and they explained everything that needed to be done. The repair met my expectations, and they even got me a loaner car.
Hello,
Thank you for sharing your feedback with us. We are delighted to hear that the prompt service and clear communication from our team met your expectations. Your insights are invaluable, and we're committed to continuous improvement.
Sincerely,The Zurich Customer Care Team
Reviewed March 5, 2025
I previously had a vehicle service contract with Zurich, and this is now my second purchase. When I filed a claim, I just took the vehicle in, and the garage took care of the claim. I didn’t have to do anything, and there were no additional costs when I picked up the vehicle. Overall I am satisfied with them. I think it is worth having insurance, especially with today’s vehicles that have a lot of electronics. The only thing I am not happy about is they can be kind of expensive.
Hello Fernando,
Thank you for taking the time to share your positive experience with us. It's great to hear that the process was seamless and met your expectations. We strive to provide convenient and excellent service, and your feedback reinforces our commitment. We appreciate your insight regarding the value, and we're always looking to ensure our coverage is of a great benefit.
Warm regards,The Zurich Customer Care Team
Reviewed March 5, 2025
The dealer recommended a vehicle service contract with Zurich, so I signed up when we purchased the vehicle. I was satisfied and went with them, since I didn’t know a whole lot about it. Then they did everything at the car dealership. The price is incorporated into the loan. Claims are handled at the dealership if needed, although I haven’t had any.
Hello Domenik,
Thank you for sharing your positive experience. We're delighted to hear that everything went smoothly at the dealership and that you're satisfied. We continually strive to ensure a trouble-free experience for our customers.
Sincerely,The Zurich Customer Care Team
Reviewed March 4, 2025
It was for the extra coverage, just in case something went wrong. Everything went well with no problems.
Hello,
Thank you for taking the time to share your feedback. We're delighted to hear that your experience with our vehicle service contract and the claims process met your expectations. It's wonderful to know our team was helpful, and that the coverage provided lived up to high standards in service and value.
Your satisfaction is our priority, and we're pleased we could deliver a positive experience for you.
Best regards,The Zurich Customer Care Team
Reviewed March 4, 2025
I purchased the Zurich Vehicle Service Contract when I bought my car. I went in for routine maintenance, including an oil change. There was also a problem with the lift on my trunk and one of the seat belts. They kept the car for a couple of days, but they provided a loaner vehicle. I paid a $100 deductible, and the rest was taken care of by Zurich.
Hello,
Thank you for sharing your positive experience with us. We're thrilled to hear that the loaner vehicle was valuable during your car's maintenance, and that you found the deductible reasonable for the services provided. Ensuring a smooth and convenient process for our customers is our priority.
Sincerely,The Zurich Customer Care Team
Reviewed March 4, 2025
There was a nail in my car, so I went to a service center and let them know I had a Zurich Insurance vehicle service contract. The dealership handled everything and updated me at the end on whether it was approved. The repair was fully covered.
Hello Bryant,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed March 4, 2025
Since I had purchased my Fair Oaks Chrysler Jeep, I have filed numerous claims with Zurich Vehicle Service Contract. So far, I have not paid for any repairs done to my car. My vehicle is brand new, so anything under warranty is handled by them.
Hello Scott,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Feb. 23, 2025
I purchased Zurich's protection plan through the dealership when I bought my GMC vehicle to avoid repeating a past mistake. Years ago, I declined a similar offer, only for the transmission on my vehicle to fail shortly after. This time, based on that experience, I decided to accept the plan.
The signup process was straightforward and happened around five years ago. From what I remember, they simply informed me of the plan's details and cost, and I decided to proceed with it. The program, as I recall, activates immediately for used vehicles not covered under any manufacturer's warranty, working either up to 100,000 miles or for ten years.
I've used the service for repairs, although I don’t remember specific issues covered. Generally, I go to a shop, they identify the problem, and manage the warranty claim, leaving me just with the deductible to cover. There was an instance where an electrical part wasn't covered, whether by Zurich's denial or the dealership's decision not to contact them. That part I had to pay out of pocket, which was disappointing.
If I were to rate my experience, I'd give it a 4 out of 5. The plan has been beneficial, though there are areas for improvement, specifically around coverage of electronic components. Many newer vehicles have electronic parts integral to their operation that aren’t covered, which can be frustrating.
I would recommend Zurich to friends and family, particularly for older vehicles, given today’s complex and often unreliable manufacturing standards. It’s crucial for financial peace of mind in cases of major failures like engine issues. For any newer vehicles still under standard warranty, I recommend considering Zurich’s plan once those warranties expire.
In all, Zurich’s protection plan provides a sense of security by partially alleviating the financial strain of unexpected, potentially costly, vehicle issues.
Hello Christopher,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience! If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed Feb. 23, 2025
I have a 2018 Chevrolet, and I've had my vehicle fixed at a company associated with Zurich's services. Initially, I wasn't fully aware of Zurich, but I realized their involvement when I needed a claim for my vehicle. Specifically, my tire sensors needed repair, which Zurich covered under the warranty. I didn't have to communicate directly with Zurich as the car dealership handled all the interactions, and everything proceeded smoothly.
If I were to rate Zurich, I'd give them a 5 out of 5 because I had no issues with their service. I believe warranties, in general, are beneficial, although I'm not certain about the exact cost of protection. I recommend Zurich because dealing with them was seamless, primarily because the dealership took care of everything on my behalf.
Hello Sharon,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Feb. 18, 2025
The claims process was very easy. When I called and told Zurich what was going on, the person on the phone at the time was great. She came in and told me to take the vehicle right away, which I did. Unfortunately, I got there, they got my tire, and it was fine. I was there for two hours, and there was barely any people there. When I got there, the person that was supposed to help me, which I had the appointment, seemed very flustered with something that had nothing to do with me. So, another person attended me.
I waited almost an hour and 40 minutes. When I went back and asked, “Hey, I have to go to work-- because I know it was just a tire change-- how long is it going to be?” The lady was on the phone. She seemed very agitated over something else. She gave me the keys and told me, “I'll call you about your tires,” and my car was parked there the whole time. They never communicated with me what was going on. All they said was, “Let me see we have a tire on stock, and I waited an hour and 45 minutes, and then my car was already done.
If I wouldn't have gotten on to ask, “Hey, is there an update on the car?” Because I didn't even know they were gonna replace my tire. I would have been there probably longer than that. But I never complained. I just took my car off. Then she said she was gonna call me about the tire. I said, “About what? Because it's supposed to be covered. That's why I pay a warranty for.” She didn't answer me, and she gave me my keys off. Overall, I didn’t like their service, but the outcome was great.
Hello, Erika,
Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed Feb. 12, 2025
This place is very unprofessional. I’ll file a claim on January 11 for a totaled dodge Durango my wife was talking to the worker named Chris and ask why my claim has been taken care of which was filed on January 11. This man was disrespecting my wife trying to talk over my wife and would not put a supervisor on the line. We called back. Somehow we got Chris again. I said, "That’s fine. We’ll sue you since it’s only $5000 that you guys have to pay." Could’ve been a lot more.
This man was very disrespectful threatening and then when I get upset, he says, "You wouldn’t say that to my face" which I would, but that is very unprofessional to talk to a woman in a threatening manner. If you’re not doing your job, we have the right to speak to a supervisor someone to get the job done. We got this gap insurance at Sterling GMC and all I want is my car pay for so I can get a new one. This needs to be handled or I definitely will seek legal counsel and sue you guys.
Thank you for contacting Zurich regarding your recent contact with the GAP claims department. We appreciate you bringing this to our attention. I apologize for your inconvenience; our records show that we have processed your GAP claim, and a check was issued to your lender 02/13/2025.
Please feel free to contact us at 1-888-801-3078 should you have any further concerns.
Reviewed Feb. 2, 2025
When I bought a car, they offered us a wheel insurance. I made two claims. I just brought my car to the dealer and they fixed the wheels. I'm happy with Zurich and I will recommend it.
Reviewed Feb. 1, 2025
The dealership offered Zurich for my old car and my experience has been good so far. I've used it twice and both times, my mechanic handled everything. Recently, they had to repair something on my radiator. I paid the deductible and Zurich took care of everything else. It's worth looking into getting.
Hello Louis,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Feb. 1, 2025
I took my vehicle to the dealership and they got in contact with Zurich and everything was taken care of as far as the tire goes. I was satisfied with Zurich. I had no issues or complaints. Their process was fast, easy, and simple. Zurich is worth getting on a vehicle.
Reviewed Feb. 1, 2025
They didn't give me any problems.
Reviewed Feb. 1, 2025
We bought the insurance in 2022 and we're not happy with Zurich. When we bought the vehicle, we bought the insurance so it would be covered if something went wrong because we knew we had an expensive vehicle and we wanted to keep it in good shape just in case something happened. We spent that extra money to make that happen and it was a waste of our money.
We spent $1,400 when we bought our vehicle and we called in and told Zurich we had a claim, and they said they wouldn't touch it. We needed some stuff repaired on the truck and the rep said it wasn’t something that they did. It’s been two weeks since I called and told them that we wanted to get this truck fixed back into normal shape, and I haven't sat down and read the contract deeply. But I want to because they need to repair it and I need to either claim it differently or say it differently. I don't know exactly how I'm going to deal with it but I'm gonna try it again. I wouldn't recommend Zurich to somebody. You're vulnerable when they're writing all the money up and you take it. Now, we have to make two extra payments on that truck to pay off the amount we took out.
Hello, Theresa,
Thank you for sharing your feedback. Our records show three authorized claims and don’t show any record of a denied claims.Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed Jan. 29, 2025
I purchased a vehicle service contract from Zurich when I got my 2018 Dodge. The contract was offered at the time of purchase, and I thought it would be valuable for any unforeseen repairs, even though in the past with different companies, I rarely needed it. However, this time, I did use it for a repair.
I took my vehicle to an auto service place, not the dealership, and provided them with the necessary information. I was pleased with how the process went. The service center handled all interactions with Zurich, and I only had to pay my portion of the repair. There were no delays, and I was able to pick up my vehicle once my share was covered.
Overall, the coverage met my expectations, though I haven’t looked deeply into the policy details before. I would say having Zurich's protection is useful, especially if something goes wrong with the vehicle. My experience with Zurich has been positive, and I gave them a top rating. I would recommend it to anyone considering such protection.
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Jan. 28, 2025
I was moving from out of state and wanted some peace of mind, so I decided to purchase a service contract from Zurich. My experience has been pretty smooth. The dealership handled everything on my behalf when my oil pan needed resealing before the contract expired, and it was all covered by Zurich, which was reassuring.
Interacting mostly through the service team at the dealership, they kept me well-informed. They quickly diagnosed the issue and coordinated with Zurich to cover the costs, making the process straightforward and simple. I felt well taken care of.
If I had to rate my experience, I would give it a 5. I had no complaints at all. I'd tell a friend or family member that Zurich was reliable and they fulfilled their promise when something went wrong. Initially, the oil pan's seal was leaking, but the dealership resealed it with silicon. Although the problem reoccurred slightly, they fixed it, and everything has been running smoothly since.
Overall, I'm satisfied with the service and would recommend Zurich for their responsiveness and support.
Hello William,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Jan. 28, 2025
I originally had a vehicle service contract on my Dodge Durango, and they were excellent to work with. The dealer had recommended Zurich due to my financial situation at the time. When I traded in my Durango for my current truck, I decided to get another contract with Zurich because it's been a great peace of mind. They've always taken care of me.
I usually just take my vehicle to the dealer, and they handle the claims process, which is really convenient. I haven't had to speak with Zurich directly, except for one time when I had a question. It was a quick, nice short phone call, and they had all my questions answered.
The coverage for the repairs met my expectations completely. Zurich fully covered the costs, and I didn't have to pay out of pocket. The whole process was quick too—I was in and out of the dealer in about an hour and a half.
Overall, Zurich offers a wonderful product, and I've recommended them to others. I'd definitely rate Zurich a 5 out of 5. Their customer service was also top-notch on the one occasion I needed to call. The overall coverage is excellent, and the policy price seems reasonable—I'd give it a 4.
Hello Ethan,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Jan. 16, 2025
The purchase of my gap insurance was great quick and easy, it wasn't until I actually had to use it for my first time ever for a vehicle. At first the response and emails were great, I called ahead of the actual claim as a heads up to get the ball rolling, after those emails with information that was needed from each entity was provided to start process for the claim in that stated 12-15 weeks for processing. I have personally called multiple times to see where my claim was at, and got it will be weeks still as they're waiting on documentation, of which I personally sent so there wasn't a further delay and I still get multiple weeks of processing because what I sent didn't seem to matter now (even though I was told that would work) because they had a new date as to when it was sent in which again delayed the claim.
I understand it being a small business handling multiple claims may be difficult but is unprofessional for a timely manner, but it is now affecting my livelihood after patiently waiting 3 months for gap to finish the claim. So now again I was still told multiple weeks so this will fall just outside of the 12-15 weeks unless that timeframe changes with every document received. Hence the reason for me calling and sending the last piece of info over 3 to 4 weeks ago that was needed according to one of the representatives that, that was all they were waiting for.
I have also helped a family member purchase a car recently and had them get the same gap insurance coverage with Zurich, one can only hope they don't need to use it. I just need this to be finalized so I can move on, with technology these days things like this shouldn't take this long especially after actual auto insurance has already finalized their end. Let's see if it takes even longer after review of experience thus far.
Thank you for sharing your feedback. We have a high standard for the service we provide and your experience should be no exception. The voice of our customers is a key component in helping us improve. We do not respond on a public site with details of a GAP claim due to the personal financial information involved. However, if you would be willing to discuss your concerns with us, we invite you to contact us by e-mail at: usu.gap.mgmt@zurichna.com or by telephone at 1-888-801-3078.
Sincerely,The Zurich Customer Care Team
Reviewed Jan. 14, 2025
I purchased a used Mercedes and, due to the cost of repairs, thought an extended warranty would be a good idea. The dealership told us that there was no cool-off period and that the cover would cover the vehicle from day one, which you would think would be the case for a product costing 8,000 dollars. After we purchased, we took the car on a 4,000-mile trip through the Rocky Mountains in Colorado and Arches National Park in Utah. On the return route, we noticed that the passenger side heat was not blowing hot air just cold which is a problem when going through the rocky mountains.
The vehicle also developed a rattle at idle that sounded serious. When we got home, we took it to the dealer for repair, and now it's been a week, the car is torn apart, and Zurich won't accept photos our videos; they want to send their claim agent to the dealership but can provide us with a time frame or a contact number. The dealership says they can't get Zurich to answer the phone. So far not worth $8,000. If I just kept my money I could have paid for the repairs and put the rest in the bank.
Hello, Joshua,
Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. Based on the info you provided; I am not able to locate a policy or claim to be able to reference. If you would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed Jan. 13, 2025
Bought their coverage on a 2015 BMW X1 35i back in April and has been great! Was a little off put by the $3000 dollar cost for coverage, but little did I know it would be one of the best choices I have made. Not to mention, other companies quoted me over 8-10K for the same coverage or worse. From a blown front differential, to axle seal leak, to windshield wiper arm, to front thrust arms, they have covered it all with no pushback. Has easily paid for itself twice over in not even the first year of coverage. Would want to purchase their coverage on any vehicle I buy used or uncertified going forward.
Hello Dominic,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Jan. 9, 2025
I had a recent claim for my 2021 GMC, and the service was actually very good. I originally signed up with Zurich through the dealer, and when it came time for the claim, the dealer just filed it for me. It was easy and I didn't even have to speak with Zurich. It was all paid through the dealer, so I didn't have to do anything at all.
The coverage met my expectations. Had I not had Zurich, the repair would have been substantial as far as our budget goes. It would have been a substantial cost.
The only thing was, I did have one deal where they denied a claim, and I wasn’t very happy about that. I understood why they did it, but at the same time, I was not okay with their decision on it.
Hello Nicholas,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Jan. 9, 2025
I got Zurich through my dealership because that was the one that was offered. I deal mainly with Mazda. When the control lever arms in my vehicle needed repairing, it looked like they got approval from Zurich quickly. I did not have to pay anything when I had to pick up the vehicle. I think their service is good overall, at least for the first time that I've tried them.
Hello Bernard,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Jan. 9, 2025
I purchased Zurich for my 2020 Ford because I tend to have issues with my vehicles. So, I thought that it would be a good investment.
And I filed a claim because there was an issue with the all-wheel drive. I think a module or something needed to be replaced to make that work correctly again. And I just spoke to the Ford dealership about it since it was closer to me. And they reached out to the dealership that I purchased it from. And they were able to get everything done that way. All I had to do was pay the $100 deductible for going to a dealership that was not the one I purchased it at, and then Zurich covered the rest of it. So, I haven’t had any issues with it.
So, I think that the warranty is worth it just to cover anything because you don’t know what’s gonna happen. It was quite pricey. However, I needed the peace of mind because of some previous experiences.
Hello Jordan,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Jan. 9, 2025
I haven't dealt with Zurich much. My boyfriend handled it for me. I would say it's fairly important to have extended coverage on your vehicle. It's going to save money in the long run.
Hello Cynthia,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 22, 2024
Zurich was presented by the salesman from the dealership. We were buying an expensive vehicle, so even if something small fails, it can be an expensive fix. They laid out the options of, “Here’s what happens if you have a failure versus if you try to go on your own.”
We had some repairs done because the windshield washer pump failed, which is pretty problematic in Minnesota in the winter with salt and other things. The dealership took care of all of the filing of the claim.
It only took maybe three or four hours to do the repairs. It was combined with a few other maintenance items that needed to be done on the vehicle, including a software update. Then we were able to go back and pick up the vehicle, and I had to pay the $100 deductible.
For how much money we've paid for the coverage, we still have not had something that we've had to repair that would have sort of paid for itself. I could have fixed the windshield washer pump motor myself. It probably saved me some time, because it wasn't a major failure of any kind. The part itself that we had replaced was probably a $30 component, and with the labor, it saved us about 500 bucks.
But at the same time, you know that up to 75,000 miles, we don't have to worry about a huge financial issue. They call it a warranty, but it's more of insurance than anything, especially when you have the deductible.
Hello Samuel,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 22, 2024
The Zurich service contract has been a blessing. I’ve paid deductibles for different repairs, but overall it’s been worth it. Recently, my transmission started shifting very hard. Instead of paying close to $5,000 for a transmission, I paid $100. They rebuilt it. I didn’t have to do anything. I just took the vehicle to the dealership, and they handled everything. Any time I’ve had questions that the dealership wouldn’t answer, Zurich has been amazing. I’ve never had any issues.
That said, my struts and shock absorbers are leaking, and I was told those aren’t covered. I was under the impression that the warranty covered everything bumper‑to‑bumper, except paint and interior wear. Finding out the suspension wasn’t covered was a shock, especially when it cost $1,200. It covers speakers, but not suspension.
When I bought the vehicle, the finance manager told me it covered all those things. I specifically asked about certain items, and I didn’t find out until later that suspension wasn’t included. I don’t think the finance manager fully understood the coverage. It felt more like he was trying to sell a product instead of selling an experience.
Hello Christopher,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 21, 2024
When I purchased my vehicle, the dealership gave me different options. I purchased 3 different services and Zurich was one of them. When I had the car repaired, it was very simple. I took it in because I had a flat tire. They took a look at it, and there was apparently a nail in it, and they fixed it.
The guys at the repair place were a little hesitant when I first told them about the warranty that I had purchased, and I showed them the paperwork, and then they did what they had to do, and they fixed it. I waited there for it. Once it was done, they gave me the keys, and I left.
Hello Cynthia,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 19, 2024
I bought my Chevrolet in February and the dealership offered Zurich extended warranty. I got it and the dealership did all the setup. I filed one claim and that was good for the most part. When I called Zurich, I went through the automated system and then ended up talking to a person. Customer service has been helpful. But they’re not yet done with my claim and it’s been a while. I've been waiting and I haven't heard from them.
Hello Austin,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 19, 2024
The dealership told me there were two or three companies to choose from, and Zurich was one of them. Signing up was fine, and the experience was good. I’ve filed three claims. Two were covered and went well. The third one was not.
I contacted Zurich about that claim, and they told me it wasn’t covered under my plan, even though I thought it was. Still, they covered two out of three claims, and overall, I think they’ve been pretty good. I would recommend them to a friend. Generally, I’m happy with them.
The only issue I’ve had is with the original email they sent that had the link to manage my policy. For some reason, it wouldn’t open again, so I had to call them twice to resend it. That part was a little annoying.
Hello Joseph,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 19, 2024
I bought a used car and the dealership offered Zurich. When my check engine light came on, we called the dealership and they said that it would have to go through you guys. The only issue I had was that I was told by the dealership I could take it to anybody, but then the guy that my family takes their cars to, he doesn’t take warranties like this. Because when they try to get their money back, its a big hassle and headache for them. So I just brought it to the dealership and paid the deductible. It’s good to have it in the event that it’s a big issue that needs to be fixed.
Hello Stephanie,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 19, 2024
The dealership had a good sales pitch for Zurich. Since it was a used vehicle, we didn’t know what we’d be spending on repairs, so my wife wanted the extra coverage for peace of mind. The recent repair was for electronic issues, specifically the rear climate control switch.
We called the dealership, and they took it in for a diagnostic check or just checked the circuit panels for it. They also checked to see if it was still qualified under our warranty, and it was. We had to go in twice because they didn't have the part or they couldn't get the part right away. But once they had it, the repair took a couple of hours. We never saw a bill, and we didn’t have any issues picking up the vehicle.
We very rarely used it because we didn’t have many issues with our vehicles. I never had more issues with a vehicle than this one, and it's nothing that anybody did. It’s just that certain parts and chips were failing and needed to be replaced. The three or four times that my wife had to take something in for it, they were all covered. It has already paid for itself more than twice over. The claims process was perfect for us. Everything was handled by the dealership, and we didn’t have to do anything.
Hello Daniel,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 19, 2024
I have an older car, so I wanted some extra protection. I needed it for work, and I felt more comfortable going with Zurich because I needed a warranty for my older car.
I have filed claims with Zurich and I’ve had a positive experience. I’ve had no problems with them. They’ve been very straightforward. I’ve actually had issues with my dealership, and Zurich helps me in understanding things and guiding me through the processes.
The last time I went to a dealership, they called Zurich in. The time before that, I had called myself because the dealership gave me incorrect information, saying my warranty didn’t cover certain things. These were major repairs, over $1,000, so I wanted to be sure. Zurich clarified what was and wasn’t covered, and that experience made me switch dealerships because I didn’t like how the previous one handled it.
They are very reliable. My mom has also used Zurich for roadside services with my car, and she loved it. I’d definitely say they’re fast, communicate well, and have been a big help. I would absolutely recommend them. I actually want to extend my warranty with them since it ends this month. I feel more comfortable having my car covered by Zurich.
Hello Eyana,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 19, 2024
My 2023 Kia came with a vehicle service contract from Zurich, and I only had to use it for my tire. I spoke to the dealership, and they got me a tire. I didn’t have to pay anything for the tire, and it probably took about two hours to get it replaced. Having the service contract was good, even though I didn’t really know I had it until I needed the tire fixed.
Hello Jazzmine,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 4, 2024
Everything's good with Zurich. The tire center that I went to handled my claim, and everything was fine. No problems.
Hello Tom,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Dec. 3, 2024
Zurich makes it very hard to get your problem fixed! I just hit a pothole and blew a tire, my immediate thought was to call and get a claim # but was told to take car back where I purchased the car (kia dealership) which would have required a tow around 10 miles. There was a tire repair shop a mile away so rather than get towed, I put my flashers on and drove down side streets to tire center. The 1st thing I asked was do you handle Zurich select protection plans? He said "no, that it's a pain in the ** to get them to pay the bill", he does not have the staff to be on the phone with insurance companies.
Well the tire blew out the side wall so he offered to put an old tire on they had just to get me back on the road and they would have a new tire that matches the rest in the morning. I told him ok and an hour after the blowout, I was headed home. Now when I get back to the tire center I will ask the owner of the small business if he will talk to Zurich claim agent to help get a claim # in order to get reimbursed by Zurich. Zurich has no faith in their customers, as I was told that all these inconveniencies is to prevent fraud! So they assume that everyone they deal with is a crook because insurance fraud is a crime! So ending my review, I will say if you buy their plan be prepared to have your blood pressure rise over a less than 200 dollar claim!
Hello, C.J. ,
Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. Based on the info you provided; I am not able to locate a policy or claim to be able to reference. If you would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed Nov. 14, 2024
Having Zurich for our car has been good for us. We had two different AC repairs as well as a transmission repair, and it's been no hassle. For the air conditioning repair, I called the dealership, got the car there the next day, then we had it back in two days. It was super quick, and we didn't pay anything. For the transmission, the dealership tried something and it didn't work. We took the car back and on the follow-up, they replaced the transmission within one working week. It's been fine since. Having a vehicle service contract is worth it, especially if someone needs a transmission.
Hello Anthony,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Nov. 13, 2024
It was like jumping through hoops to get Zurich to warranty the tires. It was so hard to do it. I could have bought new tires. I paid them $1,600 for this warranty for the tires but it was way too lengthy of a process. I could have totaled the car, and my insurance company would have paid for it way quicker than Zurich put a tire on. The dealer wanted me to bring my car out there and leave it. I drove my car out for an hour so they could spend two days trying to get Zurich to warranty what I bought. That's crazy. Zurich needs to work on their customer service.
Hello, Cathy Sykes,
Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. Our records show that payment of your claim was issued 2 hours after it was submitted. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed Nov. 13, 2024
I got Zurich on my 2021 Yukon. I've always bought an extended warranty policy because I drive 100 miles a day to and from work. However, I didn't realize I had a $100 deductible with Zurich. I had something repaired last week which was the first time I've used the extended warranty. The motor went out on my windshield wiper. They called me and told me they would have to see what the problem was before they could tell me what was covered in the warranty. They called me back to tell me it was covered, but it would be $100 deductible. I paid $4,000 for the policy. That's a lot of money to have a deductible especially when the part that I just had to put on there was $14. The whole thing cost me 280 something dollars.
Reviewed Nov. 12, 2024
I've had a couple of claims with Zurich. The shop dealt with the process for me and they would replace the parts that I need to get replaced.
Hello Ryan,
Thank you for sharing your feedback. We have a high standard for the service we provide, and we're happy to hear you were pleased with your experience!
Sincerely,The Zurich Customer Care Team
Reviewed Nov. 1, 2024
Beware of limited coverage with Zurich warranty. We purchased an extended warranty to 100,000 miles from Zurich. We recently had the throttle body assembly go out after the regular warranty expired but prior to 100,000 miles. We have been informed that the extended warranty doesn't cover the throttle body assembly. The warranty was expensive but we bought it for peace of mind but it was a complete waste of money. We understand not covering common maintenance/repairs issues but a throttle body assembly isn't a common repair but is not covered by the warranty. The fine print did say this wasn't covered so somewhat shame on us as it was sold as bumper to bumper but it obviously was not. If you plan to purchased a warranty from Zurich, read the fine print for all the non-common repairs not covered. We will never buy an extended warranty from Zurich again.
Hello, Leann ,
Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed Oct. 23, 2024
I have had my mini van in the dealership several times over a year span. Transmission failed and warranty supplied a rebuilt trans. Let just say I have had to pay for fluids and supplies for replacement. The van has been in several times for transmission leaks and now they want to supply another rebuilt transmission and have me again pay for fluids and shop supplies $400+. I have never been given a rental vehicle during all these times. Not to mention I can not even get my van released until warranty company gets old trans back. This whole time the dealership is having to deal with trans company that rebuilt it instead of warranty company dealing with transmission rebuilt shop. Tell me how that is customer service from a warranty company?
Hello,Erich,
Thank you for sharing your feedback. Zurich has a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
Sincerely,The Zurich Customer Care Team
Reviewed Oct. 17, 2024
I was looking for a car and at the time, I was in school. I couldn't physically go to school, work, and maintain my car at the same time. I bought a warranty contract through Zurich. I made multiple claims and it was the dealership that made the claims through them. The process didn't take long. Everything with the warranty company was good. However, not with the dealership. I thought that they would go back and forth between whether it's covered or not covered. And if it is, then they would tell me. But I didn't even know anything about it.
Zurich Vehicle Service Contract Company Information
- Social media:
- Company Name:
- Zurich Vehicle Service Contract
- Address:
- 1299 Zurich Way
- City:
- Schaumburg
- State/Province:
- IL
- Postal Code:
- 60196-5870
- Website:
- www.zurichna.com
