Zurich Vehicle Service Contract

Zurich's rates were good. We used them for the tires. They took care of their part prior to us leaving. Overall, I had to call them in to get some additional information because my wife was not added to the coverage. They were very helpful over the phone, and everything was very quick.

Acura offered Zurich to us and everything was taken care of. It's the tires that we had coverage on it. I like that I didn't pay anything for it. I used Zurich three times. Every time, everything's been worked out easily.

I have full cover insurance and my vehicle is a satisfied vehicle. I had the oil change and a tire rotation, and it was super fast.

The tire was fixed and things with Zurich went very well. We were very pleased and we didn't have any issues.

Zurich was worth it. I didn't have to do anything. The dealer took care of everything.

Zurich is the best. The shop patched my tire. They were able to get me a lift to take me back to my hotel, and a lift to get me afterwards. Beyer Volvo does a great job every time. I love them.

I called Zurich one time because someone hit and ran me. It was a little frustrating to hear that my paint warranty was not covered even though it had nothing to do with me. It felt like I threw my money at Zurich for no good reason because I still had to pay for the repairs on my own. What was the point of spending all this money on a warranty that does nothing for me? They wouldn't replace my wheel. That was the one and only time I probably will ever try and use them.

Zurich hasn't been a good experience because everything that I wanted to get service for wasn't covered under the warranty. My tires weren't covered under the warranty. When I take my car to the dealership, I am told it's not covered, whether it's wear and tear. I went in for a battery and it wasn't covered either. Zurich hasn't been helpful. Any sort of car trouble is a huge inconvenience so I call the warranty coverage thinking, “Hopefully, this is an issue that we can resolve. Maybe I can get some help. Maybe I can get a discount,” and it has never been successful.

Everything was explained to me reasonably well during the signup. The rep at the dealership knew what he was talking about.

I had the truck in for an oil change and the mechanic noticed it was leaking oil. He took care of everything. I gave him the paperwork, and he got everything set up before he setup to do the service. I just had to pay my deductible.

The process is streamlined. My claim has been paid every time.

I had some issues with my vehicle and everything was taken care of. I only had a payment deductible. I didn't have to do anything. The dealership called for me. It's great having coverage, especially if something goes wrong. I like it because things do happen.

Just got off the phone with an agent and she was direct in speaking, took my claim information, then asked, "How long has it been since you noticed the fading?" I told her I noticed it might have started a year ago. I just thought I waxed it wrong. She explained that all warranty items must be reported within 30 days of noticing the problem. I tried to explain that I wasn't sure it was an issue until I tried waxing again and it didn't fix it. Then I asked if they have a legal department that I may have the address to and she said she had to get off the phone and for me to contact the dealer where I purchased the warranty. Ugh! They are a scam!!

I've used Zurich one time, and it was good. I had to have Banks put in the rear end. The people that did it did all the work for me as far as the claim. I just dropped my Jeep off, paid the deductible and all the fees, and went back, and picked my Jeep up. So far, everything's good.

I went in because I had an engine light coming on and a message stating that the engine power was reduced. AutoNation asked me the phone number for Zurich. They said I needed a new battery because that was causing that light and that message to come on. I didn't purchase the battery yet. The car is working, but it still gets that message. They said the battery wasn't covered. I didn't feel that they were being straightforward with me. It seemed like they were trying to charge me for other things and not telling me what was covered. I get free oil changes through Bob Steele but AutoNation couldn't honor that because I didn't purchase my car there. But I liked the fact that they dealt with Zurich without me getting involved.

I had low air pressure on one of my tires. The shop took the car and said that Zurich was only going to pay to patch up the hole and not give me a new tire. So that was what they did. But this was the second time that tire went out, so I wanted a new one. I know everything that's covered under my warranty and a tire is covered under it.

Zurich had good customer service. We took our car to Lia Nissan and everything worked out great.

I had a flat repaired and when I submitted a claim with Zurich, it was really easy. I just called them, let them know that I needed a tire repaired, and they scheduled it. Then, my car was brought in the shop and they covered the cost of the repair.

The extended warranty covers pretty much everything. It helps out so much. It has paid for itself at this point. The last claim was with something on the engine. It helped that it didn't come straight out of my pocket.

The service with Zurich was pretty simple, and I didn't pay anything for my claim at all.

I had a screw in the tire. I took it to Volkswagen and it took them three hours to repair it. When I got there, I had an appointment for 8:00. They asked me if I was going to wait for it and I said, "Well, how long is it going to take?" They said, "Well, we should have it back there in 20 minutes." About 8:50, I'd asked them and they said that they hadn't even taken it to the back yet. Then, they called me at about 10:00. One of them had to give me a ride to work. About 10:30, they called me and said it was ready. I didn't have to pay anything to Zurich. Road hazard is definitely a safe investment. People are picking up screws all the time. Thankfully, it wasn't a tire that had to be replaced.

We had a good experience. They said they were gonna cover our claim for tire sensors and something else that needed replacing. I'm just thrilled that it was covered under the policy.

When I had a claim with Zurich, my car was only in the shop for the day and everything was pretty much covered. There were some minor stuff that was not a part of the coverage that we had done separately. But the coverage was great and that was all taken care of right there and we didn't have to do very much, so that was a total plus. I was definitely very satisfied with everything that happened and having everything covered.

I had a tire that had to be replaced. I made an appointment and the tire place called in the claim. Then, we got a new tire. It was covered 100% with no deductible.

I made a claim. At first, they told me that it is not covered under warranty. I let them know that I had a third-party warranty. They went ahead, they contacted the original Nissan dealership that I purchased it from, which was the Nissan in Keyport and they verified that I had that warranty. They went ahead and I had to make no payment for it. Very satisfied with Zurich.

There was a road hazard, and one of my tires exploded. The dealership couldn't repair the tire, so they got me a new one. They didn’t have it in stock that day, so they ordered it then when it came in, they replaced it. It was easy. The guy also told me that they had already spoken with Zurich and they took care of the charges. It was great and fast.

I had a slow leak on the tire. I called them and told them what was wrong. I took my car to the garage and they took care of it. If I have a situation like that, I don't have to worry about paying out of pocket. The coverage was great.

I had a blowout on the car, so I called the dealership and they said to call Zurich. I called them, and somebody from there said, “take it back to the dealership. It should be covered.” I had a hard time making an appointment, but finally got to the dealership. They took a picture of the tire and sent it to somebody, and I had to wait for half an hour for them to okay the warranty then the dealership changed the tire at no charge. All in all, the service department was awfully slow in contacting Zurich, but otherwise, Zurich's part of the contract was great.

I had a tire replaced and the process was great. I didn't have to do anything because when the dealer went into the system, he saw that I have Zurich. It was pretty easy.

I bought a car with a lot of miles. The dealership fixed my AC and Zurich handled it. But they should go over the specifics of what's covered and what's not 'cause I previously had things not covered that, ideally, should have been because of the time that I've had the car. Other than that, everything's worked out fine.