Zurich Vehicle Service Contract

Zurich Vehicle Service Contract

 4.6/5 (89 reviews)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Zurich Vehicle Service Contract

About Zurich Vehicle Service Contract

Zurich offers extended auto warranties, also known as vehicle service contracts, that help protect you from repair costs related to breakdowns or malfunctioning components. Its vehicle service contracts are available throughout the U.S. and Canada. Zurich has representatives available to answer coverage questions.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Also covers motorcycles
  • Comprehensive coverage available
  • Transferable plans
  • Roadside assistance

Cons

  • Limited availability
  • Low rental reimbursements

Bottom Line

Although Zurich warranties are only available at select dealerships, the company is still worth considering for its comprehensive coverage. It also covers powersport vehicles, which isn’t common.

Zurich Vehicle Service Contract Reviews

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Page 3 Reviews 35 - 65
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 6, 2022

Zurich's rates were good. We used them for the tires. They took care of their part prior to us leaving. Overall, I had to call them in to get some additional information because my wife was not added to the coverage. They were very helpful over the phone, and everything was very quick.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 5, 2022

Acura offered Zurich to us and everything was taken care of. It's the tires that we had coverage on it. I like that I didn't pay anything for it. I used Zurich three times. Every time, everything's been worked out easily.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 4, 2022

I have full cover insurance and my vehicle is a satisfied vehicle. I had the oil change and a tire rotation, and it was super fast.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 30, 2022

The tire was fixed and things with Zurich went very well. We were very pleased and we didn't have any issues.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 29, 2022

Zurich was worth it. I didn't have to do anything. The dealer took care of everything.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 20, 2022

Zurich is the best. The shop patched my tire. They were able to get me a lift to take me back to my hotel, and a lift to get me afterwards. Beyer Volvo does a great job every time. I love them.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Sept. 18, 2022

I called Zurich one time because someone hit and ran me. It was a little frustrating to hear that my paint warranty was not covered even though it had nothing to do with me. It felt like I threw my money at Zurich for no good reason because I still had to pay for the repairs on my own. What was the point of spending all this money on a warranty that does nothing for me? They wouldn't replace my wheel. That was the one and only time I probably will ever try and use them.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Sept. 15, 2022

Zurich hasn't been a good experience because everything that I wanted to get service for wasn't covered under the warranty. My tires weren't covered under the warranty. When I take my car to the dealership, I am told it's not covered, whether it's wear and tear. I went in for a battery and it wasn't covered either. Zurich hasn't been helpful. Any sort of car trouble is a huge inconvenience so I call the warranty coverage thinking, “Hopefully, this is an issue that we can resolve. Maybe I can get some help. Maybe I can get a discount,” and it has never been successful.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 14, 2022

Everything was explained to me reasonably well during the signup. The rep at the dealership knew what he was talking about.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 5, 2022

I had the truck in for an oil change and the mechanic noticed it was leaking oil. He took care of everything. I gave him the paperwork, and he got everything set up before he setup to do the service. I just had to pay my deductible.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 3, 2022

The process is streamlined. My claim has been paid every time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 24, 2022

I had some issues with my vehicle and everything was taken care of. I only had a payment deductible. I didn't have to do anything. The dealership called for me. It's great having coverage, especially if something goes wrong. I like it because things do happen.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 17, 2022

Just got off the phone with an agent and she was direct in speaking, took my claim information, then asked, "How long has it been since you noticed the fading?" I told her I noticed it might have started a year ago. I just thought I waxed it wrong. She explained that all warranty items must be reported within 30 days of noticing the problem. I tried to explain that I wasn't sure it was an issue until I tried waxing again and it didn't fix it. Then I asked if they have a legal department that I may have the address to and she said she had to get off the phone and for me to contact the dealer where I purchased the warranty. Ugh! They are a scam!!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2022

I've used Zurich one time, and it was good. I had to have Banks put in the rear end. The people that did it did all the work for me as far as the claim. I just dropped my Jeep off, paid the deductible and all the fees, and went back, and picked my Jeep up. So far, everything's good.

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2022

I went in because I had an engine light coming on and a message stating that the engine power was reduced. AutoNation asked me the phone number for Zurich. They said I needed a new battery because that was causing that light and that message to come on. I didn't purchase the battery yet. The car is working, but it still gets that message. They said the battery wasn't covered. I didn't feel that they were being straightforward with me. It seemed like they were trying to charge me for other things and not telling me what was covered. I get free oil changes through Bob Steele but AutoNation couldn't honor that because I didn't purchase my car there. But I liked the fact that they dealt with Zurich without me getting involved.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 12, 2022

I had low air pressure on one of my tires. The shop took the car and said that Zurich was only going to pay to patch up the hole and not give me a new tire. So that was what they did. But this was the second time that tire went out, so I wanted a new one. I know everything that's covered under my warranty and a tire is covered under it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 11, 2022

Zurich had good customer service. We took our car to Lia Nissan and everything worked out great.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 10, 2022

I had a flat repaired and when I submitted a claim with Zurich, it was really easy. I just called them, let them know that I needed a tire repaired, and they scheduled it. Then, my car was brought in the shop and they covered the cost of the repair.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 9, 2022

The extended warranty covers pretty much everything. It helps out so much. It has paid for itself at this point. The last claim was with something on the engine. It helped that it didn't come straight out of my pocket.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 1, 2022

The service with Zurich was pretty simple, and I didn't pay anything for my claim at all.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 31, 2022

I had a screw in the tire. I took it to Volkswagen and it took them three hours to repair it. When I got there, I had an appointment for 8:00. They asked me if I was going to wait for it and I said, "Well, how long is it going to take?" They said, "Well, we should have it back there in 20 minutes." About 8:50, I'd asked them and they said that they hadn't even taken it to the back yet. Then, they called me at about 10:00. One of them had to give me a ride to work. About 10:30, they called me and said it was ready. I didn't have to pay anything to Zurich. Road hazard is definitely a safe investment. People are picking up screws all the time. Thankfully, it wasn't a tire that had to be replaced.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 30, 2022

We had a good experience. They said they were gonna cover our claim for tire sensors and something else that needed replacing. I'm just thrilled that it was covered under the policy.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 19, 2022

When I had a claim with Zurich, my car was only in the shop for the day and everything was pretty much covered. There were some minor stuff that was not a part of the coverage that we had done separately. But the coverage was great and that was all taken care of right there and we didn't have to do very much, so that was a total plus. I was definitely very satisfied with everything that happened and having everything covered.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 15, 2022

I had a tire that had to be replaced. I made an appointment and the tire place called in the claim. Then, we got a new tire. It was covered 100% with no deductible.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 4, 2022

I made a claim. At first, they told me that it is not covered under warranty. I let them know that I had a third-party warranty. They went ahead, they contacted the original Nissan dealership that I purchased it from, which was the Nissan in Keyport and they verified that I had that warranty. They went ahead and I had to make no payment for it. Very satisfied with Zurich.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 16, 2022

There was a road hazard, and one of my tires exploded. The dealership couldn't repair the tire, so they got me a new one. They didn’t have it in stock that day, so they ordered it then when it came in, they replaced it. It was easy. The guy also told me that they had already spoken with Zurich and they took care of the charges. It was great and fast.

Zurich Vehicle Service Contract response

Dear Steven,

Thank you for taking the time to share feedback about your experience with Zurich. We have a high standard for the service we provide, and hearing about your experience helps us learn and continually improve. Thank you again for your comments.

Sincerely,

The Zurich Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 4, 2022

I had a slow leak on the tire. I called them and told them what was wrong. I took my car to the garage and they took care of it. If I have a situation like that, I don't have to worry about paying out of pocket. The coverage was great.

Zurich Vehicle Service Contract response

Dear Christopher,

Thank you for taking the time to share feedback about your experience with Zurich. We have a very high standard for our service, and hearing about your experience helps us learn and continually improve. Thank you again.

Sincerely,

The Zurich Customer Care Team

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 1, 2022

I had a blowout on the car, so I called the dealership and they said to call Zurich. I called them, and somebody from there said, “take it back to the dealership. It should be covered.” I had a hard time making an appointment, but finally got to the dealership. They took a picture of the tire and sent it to somebody, and I had to wait for half an hour for them to okay the warranty then the dealership changed the tire at no charge. All in all, the service department was awfully slow in contacting Zurich, but otherwise, Zurich's part of the contract was great.

Zurich Vehicle Service Contract response

Dear Laddie,

Thank you for taking the time to share feedback about your experience with Zurich. We have a high standard for the service we provide, and hearing about your experience helps us learn improve. Thank you again!

Sincerely,

The Zurich Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 29, 2022

I had a tire replaced and the process was great. I didn't have to do anything because when the dealer went into the system, he saw that I have Zurich. It was pretty easy.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 22, 2022

I bought a car with a lot of miles. The dealership fixed my AC and Zurich handled it. But they should go over the specifics of what's covered and what's not 'cause I previously had things not covered that, ideally, should have been because of the time that I've had the car. Other than that, everything's worked out fine.

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Zurich Vehicle Service Contract Company Information

Social media:
Company Name:
Zurich Vehicle Service Contract
Address:
1299 Zurich Way
City:
Schaumburg
State/Province:
IL
Postal Code:
60196-5870
Website:
www.zurichna.com