Zurich Vehicle Service Contract Reviews

Zurich was offered at the dealership. I'm doing a lot of traveling, so I'm not home to fix the car myself if anything happens. I gotta have it fixed wherever I'm at. I have a used Chevrolet I had in at Pete Moore for an oil change. That's when they discovered that the axle seal was leaking in the back. The car dealership took care of reaching Zurich. They offered me to go somewhere if I wanted to while it was being repaired. However, I got a $100 deductible that I didn't realize was on there.

Filing a claim with Zurich always goes fairly easy. I never had a complaint. I called the claim department and I gave them the number for Bobby's Auto and they did everything on their own. They spoke to the mechanics and I didn't really have to do anything except pay my portion. It wasn't a long drawn-out process. I love the fact that I have this warranty service and I get to utilize it while I have my vehicle.

Zurich did a repair on my suspension. I dropped off my truck and the dealership took care of everything for me and fixed it. I picked it up after and I didn't have a bill. It went very smooth and easy. It covered what it was supposed to cover, so I'm happy with what I paid for. Zurich is very easy to use.

The dealer offered Zurich at the time of the car purchase. I recently had a repair with Zurich and it was easy. Initially, I was working with the dealer, and they told me it wasn't covered. I went home, looked it up, and I called Zurich myself. They told me it was covered, so I went to my own mechanic, separate from the dealer, and gave them the information. They said it worked out easily for them, too. Zurich was a good experience.

Zurich covered everything that I needed. I got a tire replaced recently and the dealership took care of it. The experience has been good and satisfactory.

It’s been a smooth process with Zurich. I've had them on my last two vehicles. They've gotten done whatever needed to be done. If I have an issue, I turn it in, they get it covered, repaired, and back out the door.

Zurich was able to do electrical repairs on my vehicle. The process went through the dealership and the parts were replaced at no charge. The only thing I am waiting for is getting back the reimbursement for the tow fee.

I have had two mechanical problems covered by my service contract. The repair shop attempted to contact Zurich but could never get through. I paid for the repair and then contacted the car dealer to help getting reimbursement directly from Zurich. Now another mechanical problem needed immediate repair. Zurich refused coverage because I didn’t get preauthorization.

I've had claims to Zurich. The first time, the Chevy dealership did it and on the second time, my mechanic did. They got the claims done, but one problem that I had with them is that they don't cover water damage when it came from the cargo light in the back. After my mechanic checked everything out, he found out that was what it was. I had to have my headliner and everything else redone, so that cost me 2,200 bucks. My coverage was bumper-to-bumper and I didn't agree with that deal with the water damage. Other than that, everything looks okay. I'm happy with Zurich somewhat except for that one experience I had that cost me 2,200 bucks.

We had to get a rebuild on a transmission. I brought the car into the dealership, the dealership said it was covered under the warranty, and it was rebuilt. I'm very satisfied with Zurich.

I'm satisfied with Zurich. It helped out a lot knowing that I have somebody backing me up. This most recent time, I did a claim for the motor for the window on the passenger side. Filing a claim was easy. The dealer took care of it. The repair took about two days because they didn't have the motor in the house. So, I had to wait. Thank God that I had Zurich or else I would have to come out of pocket with the full amount.

No one answers the claims line. You're left on hold for long periods of time till you get tired and hang up. I had 2 lines going and no one answered either one. I'm going to consider another warranty for my truck.

They offered the Zurich plans at the dealership where I bought my car. I was given false information. What I actually had signed was completely different from what they had told me. They told me I was covered for something I was actually not. They told me I have a three-year, bumper-to-bumper coverage. Everything was supposed to be covered from motor, transmission, electrical, everything with my emission system, even cosmetic stuff. But when it actually came down to it, I have a very limited powertrain warranty and was only for 24,000 miles.

I’ve had Zurich for as long as I’ve had my car. I had my Chevrolet serviced and it was pretty easy. We’ve used the same auto shop for years, and they’ve always taken care of it whenever we went for repairs, so it’s been really good.

Zurich was brought up while I was working with the finance department at the auto dealership. I asked a little bit about them and had heard great things with coverage, so I signed up. I know the insurance is bumper-to-bumper for about 80,000 miles.

I heard about Zurich through the Chevrolet dealership. I’ve bought multiple cars from them and I’ve always had Zurich on all my vehicles. So far, my experience has been all good.

I had Zurich on my Kia. I filed a claim with them, and the rep was helpful and got everything set up. It was a pretty smooth experience.

Every single time I go to this particular shop, there was always an issue. A particular gentleman was making it difficult to schedule an appointment there. I was going to speak to a higher-up manager because my issue wasn’t being resolved. By the time the manager got to me, the issue was resolved. But it’s been really frustrating until that point. I decided not to speak with the manager because I don’t want that particular person to lose the job because of me.

My experience with Zurich went pretty smooth. It was just for the oil pressure switch on my Jeep. They covered it, so I didn’t get charged. The shop only had it for a day. I didn’t have issues with Zurich, but I do with the shop. They tried to charge me right away until I questioned it because I have extended warranty. Afterwards, they said it’s covered.

Having Zurich is worth it. I got my radiator replaced. I also got a couple of oil leaks fixed, and everything went well. They covered it and it was all good. I would recommend it.

I made a claim for tires a while ago and my oil change. I never paid for an oil change and never paid for my tires to get swapped out. It was a great experience with Zurich from start to finish. Whenever I needed an oil change, I'd simply mention that I have the Zurich extended warranty, and they took care of everything promptly.

I had a check engine light on. I had my vehicle serviced and everything was taken care of. The process was quick too. My overall experience with Zurich was positive.

I had the door latches of my Ford serviced and I used my plan with Zurich to get that done. The service department took care of everything and I didn't have any problems with it. Then, everything was in order when I got there to pick-up my vehicle, including the payment for the service. I'm also happy with the price I pay to be covered by Zurich, though I'd always like to get by for less.

I took my 2020 RAM to Flower Motors Company to get it serviced using my protection plan with Zurich. They replaced a headlight and some modules in the truck. I also got the paperwork explaining what they did with the vehicle. When I went to pick it up, it was ready and I made the payment for my $100 copay. All in all, I received good service and I was very satisfied.

I had an oil change at Beck Chevrolet and it was covered by Zurich. Beck Chevrolet reached out to them and everything was taken care of promptly. Overall, I am satisfied with the service and the price. I would also recommend Zurich to my friends.

We bought a retirement vehicle out of state and I wanted a 100,000-mile warranty on it, so we signed up with Zurich. Then, my backup camera went out and I had it in the dealership to be serviced. I told the girl there that we got a 100,000-mile warranty but when she called up Zurich, they said we only have a 75,000-mile warranty. So I called them and asked if they could pay it as a complimentary. I pleaded with them and told them that my husband has been out of work since he had an accident in May. But they said no. The mechanics were also unable to repair it for under $400. In the end, we got it fixed and paid out of pocket for it because they had it at the dealer. And even if I were to tell them no, I would have had to pay for the diagnostic. So they ended up charging me was 464.

My car had several issues, including a bad turbo, a missing piece from the intake manifold, and a dead back door panel. They fixed it pretty quickly. I haven't had any issues with it since. Overall, my experience with Zurich has been good. There was also no charge since I had just bought the vehicle.

We did the first 10,000-mile checkup on a brand-new vehicle, which included the complete oil change. Went over all the computer systems, a bumper-to-bumper review. We scheduled an appointment with Hoffman for that service and I didn't have to reach out to Zurich at all. Hoffman handled everything seamlessly. It was a great experience with Zurich.

I went to the dealership where I purchased my 2021 GMC and they took it in. They filed the paperwork with Zurich and it went very well. I'm very happy with the coverage and I'm glad I got it. I got it November of ‘23 at the time I bought the vehicle because the cars nowadays have so much electronics on it and my fear is that if something went, it's hard to track down and it's expensive.

I thought zero deductible and they said it was a $100 deductible, but they didn't tell me that when they sold the warranty to me. That aside, I've had no problem with it. I know it's only gonna cost me $100, no matter how bad it is.

Everything was great with Zurich. We took our Jeep to Spot Check for a repair. My dad is friends with the guy and I let him do it. We had no issues. They explained it would be a couple of days before the repair was completed.

Zurich is really good. I had an issue where a tire had something in it and they replaced it. My car was just towed into the facility and they opened up the claim. I liked that, whatever happens, it's covered any time. They're very good and I'm glad that I'm working with them. I would recommend anyone to work with them.

I have a four-wheel drive vehicle, and I thought it was probably a pretty good idea to get a service contract ‘cause the tires would be more expensive if I needed to replace them. I've never purchased a wheel package before, and this time I did, and I got Zurich through the dealership. Six weeks in, I had a flat tire, the whole tire needed to be replaced, and everything was done through the dealership. I was very satisfied. $40 a month for a $400 tire is very reasonable. I’ve had two claims so far, both were tire replacements, and they’ve actually worked out.

During the time we had Zurich, we didn’t file the claims ‘cause everything was taken care of through Sterling. I purchased a service coverage for oil changes, brake fluid, windshield wiper fluid, and things like that. I paid all upfront and there had been no payments to Zurich on my part after that. I’d tell my friends if they own a German car and it's past the manufacturer's warranty, and they want to keep it, I’d encourage them to go ahead and get the service warranty because maintenances add up very quickly, and it will pay for itself.

They were attentive. I had a flat tire and I didn't have an appointment but they were able to still fit me in.

I’ve had to file a claim with Zurich. The dealership reached out to them and it was covered perfectly without a hitch. I did not have a copay. It was a positive experience.

Zurich was purchased by the dealer. I haven’t had any claims cause usually, I take them to dealers and they pay for it. I had a repair done a couple of weeks ago and I had a co-pay to pay.

I purchased my vehicle service contract through a dealership in Stanton. I had a repair done at Magic City Ford. The AC went out on my vehicle and they honored the contract over there. They reached out to Zurich for me. The repair was done in two days, but they didn’t provide a loaner car. Everything was covered except what wasn’t in the contract, like basic maintenance.

We bought a newer car and we like to have it covered. We purchased bumper-to-bumper full coverage from Zurich Vehicle Service Contract. We did a couple of claims and it was supposed to be just $100 deductible that I have to pay because that's what I was told. But they charged me 5.5% sales tax, which doesn’t seem right, since the paperwork does not say anything about tax and the coverage was supposed to be bumper-to-bumper with $100 deductible. And that's all I should have to pay.

I bought a used car and I didn't want it to break down. And if it did break down, I want it fixed so I got a contract with Zurich. Then, when I was having problems with my car, I took it to the dealership and they took care of dealing with Zurich. They fixed it in two days.

Zurich was offered to me when I purchased my vehicle with Don Jackson in Dawsonville about three years ago. I’ve only had one experience with them, and it was good. But at the same time, it could have been better. It was easy to use as far as the dealership contacted them and they handled everything, but to get rental reimbursement has been a nightmare trying to get ahold of them. 

I requested a tire from Zurich in June and I didn't get it until July. There was a nail in it and it was dangerous for me to keep driving on the tire when they knew about the nail. But they didn't move fast enough. I kept calling and they said it still wasn't approved. The dealership kept saying that they needed the approval of the insurance company and it just prolonged it. I finally spoke to somebody that got it done in one day.

I got a service vehicle through Zurich when I purchased my car at the dealership. I’ve used it once and all of a sudden, there was a $200 deductible that I wasn’t aware of. It was never mentioned. It was the dealership, they told me I owed $200. I was headed for the coast, so I paid for it and went on my way.

The Zurich service contract came in when I purchased my vehicle. I’ve used it several times and they’ve always approved my claims. The only thing is it takes forever for them to approve claims. Whenever I took in my vehicle for service, I’d have to wait down there until they’ve approved it to get my vehicle back from the car lot. The last incident was just month ago. Come 6:00 PM, Zurich still hadn't released the payment. I had just had a six-week-old newborn and Firestone knew that, so they ended up releasing my vehicle because Zurich did approve it. But they didn’t send the payment till the following day. They are a good company, but it just takes them so long to approve and pay up. But I haven’t had any out-of-pocket expense, so I’m satisfied with that part.

I had a lot of miles on my vehicle so I decided to get coverage. I filed a claim for my transmission and Zurich covered it. But the torque converter keeps slipping in the transmission.

I took my vehicle in Zurich because something was wrong, my experience was very good and the repair process was handled quickly. I didn’t need to call in customer service because it was all taken care of by the shop.

When I have something that I do not own and I will not own, I make sure it’s protected by Zurich ‘cause I had it in the past with my other leased vehicles, and it’s always met my expectations. I’ve got the regular warranty, and I added all the extras on like road assistance and tire protection, and I had to file a claim on a tire ‘cause it got a nail in there, and it went well. But I haven’t used it for anything else so far.

I called up Zurich to understand how my contract is set up and what my process is before I went to the dealer. Originally, I had a slow leak in a tire, so I went to a local place who repaired it for free. But while they were doing work, they discovered a gash on a tire that had to be replaced.

Would NOT recommend. Unprofessional staff, and they utilize delay and deny tactics for very straightforward claims. I have spoken with a lot of body shops and all have echoed the same experience. They will accept your money, then deny legitimate claims, then drag feet on responding stating a manager isn’t available or someone will call you back. This call back never happens. This service is a scam.

Zurich Service Contract Frustration: A First-Time Claim Leaves Customer Hundreds Out of Pocket. For years, we've held a service contract with Zurich, a decision made for peace of mind. We hoped we'd never have to use it, but when a gas smell emanating from my husband's car signaled a potential issue, we believed our foresight would finally pay off. What began as a seemingly straightforward process, however, quickly devolved into frustration.

Zurich denied my two claims by citing a provision in my contract that says if a non covered part fails and damages a covered part that covered part is not covered. There are many sneaky reasons they can deny your claims so do not purchase this service contract and save yourself thousands

I wanted bumper-to-bumper coverage up to 150,000 miles. I told the Kennyville Chrysler Dodge dealership that I didn’t want to worry about the vehicle up to 150,000 miles, and the dealership set it all up with Zurich. So far, I haven’t had any issues.

The signup process with Zurich was pretty easy. My experience so far has been very good. I’ve had it for two years now, but I haven’t used it yet. The coverage seems okay, though the cost is expensive.

When I purchased my vehicle, the dealership offered Zurich Service Contract and I got it. I didn’t think much about it until I needed the service and they stepped up to the place. They were fantastic. I’ve reached out to customer support a couple of times when I wasn’t sure if they covered the service I needed done, and they gave me the assurance that they would take care of it. Recently I had an issue with my car, I took it to my mechanic, Zurich paid right away, and I picked up my car the next day.

I'm waiting for a $396 check from Zurich. Last February, I had a flat tire. It had a slow leak, they had to replace it, and I paid for the tire. I've been in contact with the dealership and they're not using Zurich anymore 'cause they changed hands on January 1st. They reached out to Zurich but the guy from Zurich was ignoring them. So, I’m very dissatisfied with Zurich.

I got the Camry and they only came with the low profile tires which I don’t really like. They’re prone to go flat. So I thought, I better get the protection plan for the tires so that’s why I went with Zurich. I signed up right at the dealer and I was satisfied with them.

I just bought a car, and the salesman suggested that I get a Zurich Vehicle Service Contract. I filed a claim a couple weeks ago, and it was good. The service department took care of everything for me before I picked up my car. I have not had a bad experience.

Zurich was wonderful and great. I haven't had to deal with Zurich. My mechanic was the one who dealt with them. I haven't had any issues. I needed to get a new transmission and they did that with no issues. My car was done in a timely manner. I wish I could extend my warranty, but they won't allow that.

I bought a new truck and needed an extended warranty. Zurich Vehicle Service Contract was the only one that was offered to me from the dealership. I’ve had plenty of claims and I did everything through the dealer. The service manager reaches out to Zurich. They have their conversation and they’d tell me if it’s covered or not.

Zurich just comes with the loan. You can't get a car loan without it. There's really no choice in it. They sell you the car loan and they do the paperwork, and Zurich is just included.

Would not purchase. 3 people have been denied several times with various excuses, myself included.. Anything that flakes the paint will not be covered. Between the 3 of us we are 0 for 7 on claims. Stone chip, hail, small dent. No matter what they will find a way to say no. My mom was denied because she couldn't get the vehicle in within 24hrs. They said nope it happened 3 days ago and we needed it within 24 hrs. She called immediately and was given the soonest appoint they had. Save the $1k on your next purchase. We were personally denied because they could see small paint flaking.

The coverage has been great so far except for the discrepancy on the time. I’m very dissatisfied. It was a 10-year warranty but they started it from the birth of the vehicle, not two years later after I bought it. So I'm getting an 8-year warranty when I paid for 10. That's disturbing. I didn't buy it new. I bought it used. My wife caught it after we'd already signed it.

I paid almost 4,000 for my Zurich Contract and both things I've needed fixed, they won't cover. I have the comprehensive that covers A/C, but they won't cover it cause it's an electrical issue with it. Horrible coverage, stay away!!!

I needed a vehicle at the time and got the Zurich warranty when I purchased the car. The car salesman dealt with Zurich as part of the contract paperwork.

I purchased a vehicle service contract at Zurich for my 2025 Volvo because tire repairs are expensive. I’ve already used it and the experience was seamless. We took it to the dealer to fix the tire.They checked our policy, and everything worked out fine for us.

VERIFIED BUYER!!! SCAM. TRASH INSURANCE!!! BEWARE!! This company sells these warranties to dealerships without disclosing the coverage in its entirety. My vehicle came from the manufacturer "MATTE" to include the rims. Additionally, my vehicle had a mold/mildew stench that I also tried to file a claim for. I called and tried to file a claim for both. The representative was GARBAGE by being unprofessional and short with an attitude. She immediately wrote down my trouble shooting thoughts of why my vehicle smelled that way. No recommendations or assistance at all. She read the two BS lines in the contract which states the smell needs to come from "visible" food or drink. I drive a $295K vehicle. Who in the hell will allow hard stains on a truck of this price??? We got into a confrontation, and she tried to bully me with the call being recorded. At that moment, I lost my cool and we argued. I requested to escalate to a General Manager.

I would just go in and see how it's going, and they would say it’s going good.

I signed up with Zurich for the extended warranty with the dealership, but I have not used it for anything yet. The cost is expensive, but I paid for it.

An air pump had malfunctioned, and all those details were sent to Zurich by the workshop that did the work, the Metro Motor. Everything was taken care of. So, we're satisfied.

I took my 2025 Kia for service at the dealership. It had a nail in the tire and they handled submitting the claim. I waited and the work was quick. The experience was good.

When I bought my truck, they were talking about some of the issues with the systems in the truck. The Chevy Colorado has a lot of glass of a dashboard. Zurich was the only one that was offered at the dealership and they signed me up there. It went very well. I just want it in case something happens.

I got the GAP insurance, and I don’t know all the details, but the lady from Zurich said it’s a good program. I haven’t used it yet, but everything went well during signup.

I’ve been with Zurich for not quite a year. They happened to be the brand that the car dealer was handling and he recommended them. They have been excellent. I've had three repairs. The car dealer has dealt with them and hasn't had any issues.

My 2014 Chevy had a leak in the surge tank. The dealership had to replace the surge tank and the radiator hoses. As soon as they got the parts in, my Chevy was repaired within two days. Zurich had wonderful customer service. This claim was handled very well. In fact, the head of the service department had taken care of it when I checked in to pick up the car. It was all taken care of before I had to touch anything. Everything is working fine.

Zurich has my car’s screen and the control arms covered. The dealership takes care of everything and I just have a 100 dollars copay. I’m gonna contact Zurich to see if I could extend my warranty.

Zurich Vehicle Service Contract’s customer service was excellent, and the representative was wonderful. She handled the claim process for me. It was awesome, quick, easy, and sufficient. They got everything I needed to get done.

Ram 2500 was blowing mild warm air passenger side and cold air on driver side. Took to dealer who said thermostat, water pump had leaks and needed replace and heater core needed replaced. Zurich adjuster came out and said tech told him only thermostat needed replaced. Tech said he did not say that and all 3 needed replaced. Had to fight to finally get Zurich to agree on thermostat and water pump but not heater core probably due to cost. Tech said that if not replaced heater core would continue to fail and cause major issues. Just another insurance company that nickel and dimes repairs and makes their service sound too good to be true when they sell it to you.

When I was buying a 2014 GMC, Zurich was offered and I decided that it would be a wise decision to get the insurance. Recently, I had lifters in the engine replaced. Filing for that claim was very easy, and the repair process was smooth. I got the vehicle back and then there was a secondary problem, but that was taken care of too.

When I purchased the vehicle, my other car had been totaled. And so, I was talked into getting gap insurance and also tire insurance. We live in Florida and there is a lot of construction here, so tires are always getting destroyed. I recently used Zurich for the first time and got a new tire, so that was cool. Filing for a claim has been easy. I went to my regular mechanic and they handled it all. The only thing I had to do was call ahead of time and make sure that my mechanic would accept it, and they did. I brought it in, the tire was replaced, Zurich paid for their portion, and everything was done.

Everything went great with Zurich. The only issue I had was with the dealership I took the vehicle to. They didn’t perform the repairs they were billing for, which was concerning. They also tried to sell me a full set of tires when only one tire had a nail in it. I knew my tread was at a certain level, but they didn’t do the tire rotation or follow the contract that was sold to me through Zurich.

When I bought a car, they offered a Zurich Vehicle Service Contract. The representative explained it to me, and I took it because cars aren’t cheap.

I filed a claim for my 2021 Denali because the parking brake was acting up. I sent it to the guys at my dealership and gave them the information, and they took care of it. I’m very satisfied, 10 out of 10. It’s a good value once you’re past the manufacturer’s warranty, especially since repair costs on these vehicles are so high now.

With Zurich, I did not have to pay anything when my tire got a puncture and I had it repaired. The dealer handled everything, which I appreciate. It's great because it's transparent. I don't even need to think about it.

I’ve had issues in the past with new cars, so I purchased the Zurich Vehicle Service Contract just for peace of mind. I’m very satisfied with it. Everything went pretty smooth when I had to use it. It was just a flat tire, a road hazard warranty, and they got it done the same day. Filing the claim was actually pretty simple and straightforward.

My experience with Zurich has been really good. Unfortunately, I had two nails in my tires within the first year. I know how expensive those tires are, and Zurich has come through on what they promised as far as on our contract. Depending where you live, definitely get a tire warranty, especially with sports cars because the tires are so expensive.

I got the Zurich Service Contract when I bought the vehicle ‘cause I wanted to keep it for a period of time. For the most part, it’s been fine. I recently had problem with the tire sensor, Zurich took care of it, and I didn’t have to do anything. So, sometimes, it’s worth getting a service contract.

I had tires fixed. It was a screw from the roadway, and Zurich had to replace the tire. I heard about them at the dealership initially. I didn't wanna pay for stuff beyond what's covered originally, and the coverage worked.

I got Zurich for my brand-new car. I’ve had a good experience and I would recommend them.

Filing a claim with Zurich was fantastic. It was great and I had no problems. The repair process was perfect and the coverage met my expectations.

Contacted Zurich as part of my service contract for door ding. Paint was not broke. Was just a ding and customer service (Paul) had me send pics and after calling they say, No unfortunately we can see the paint is broken. Your claim is denied!!!" I said, No that is not broken paint it a door ding from the other vehicles paint.." Paul said, "Unfortunately we cannot cover this." I tried explaining and was not willing to listen as claim is denied. I feel like purchasing this extra insurance is a scam!!!

I got roadside assistance to put on my spare tire because I had a flat. The tire had damage on the sidewall, so it had to be replaced. Zurich covered it. I believe it was the roadside assistance truck driver who filed the claim.

Having an extended coverage in your vehicle is very valuable because I want issues with my car to be covered so that I don’t have to deal with it. I would recommend the plan offered by Zurich but what I would do is I would make sure that you had all the information in your phone, which I now do.

Usually, I just get the same coverage just to have peace of mind. I got the 100,000-mile warranty and I got all kinds of stuff on it to where I just don't want to deal with problems where I could prevent them in the long run. The first time, I got upset and that was a headache ‘cause when I purchased the car, I thought it was gonna go to Toyota, and that wasn't the case. I had to go through different channels. Finally found Zurich Service Contract, and Toyota set it all up to where I came in and it was just a piece of cake. The most recent repair, I hit some potholes and my tires popped a giant bubble. I called Zurich and he asked me if it was drivable or if I needed roadside assistance. I told him it was and he told me to call them back once I get to the dealership and they’ll get me all set. Yeah, right. Usually there's a long wait. But within a matter of minutes, they answered and got the information. They gave us the pricing, they adjusted the price on the tires, and we got a purchase order number from Zurich and that was it. So, the service was great.

I have Zurich Vehicle Service Contract. The car dealer told me about the service. I got extended coverage because I don’t like to pay out of pocket. If I have a problem with something, I call and ask and tell them I have coverage, but I haven’t had to have anything done. I did go in for an oil change and I didn’t pay for anything, so everything’s fine.

I’m in the Philly area, and it’s a very bad area for cars and tires. Because of that, I got the warranty. I did have an issue with a tire. There was a slight tear near the rim, probably from hitting a pothole or something. The mechanic said the rim might have cut into the tire.

Filing the claim process with Zurich was easy. I didn't have to do anything. The coverage I received initially met my expectations. When filing the claim, I just went through the dealership. It would be nice if the price was less, but I really can't complain when I saved over $600 on two tires. But when I had an issue with a third tire, I was not as thrilled because it took a long time before the dealership agreed to work on it and they said it was not covered. But I don't know if that was necessarily the fault of Zurich or the dealership.

I've only filed one claim with Zurich for the lift gate in the back that moved down. Everything was done through the car dealership and I did not need to contact Zurich. It worked out really well. They fixed it and I was happy. They did a good job.

Zurich Vehicle Service Contract was suggested by the dealership when I purchased the vehicle. I needed a repair for a brand-new starter, and Zurich was able to cover it. I did have a copay, which stayed the same for all repairs.

I was not happy with my experience at Zurich. I took my car in for service. My car was supposed to be only there for a few hours, but ended up being there for two days. It took five different phone calls over two days to resolve the issue. The Chevrolet dealership called me back and informed me that according to Zurich I have the warranty, but it has never been activated. I never received anything to sign. When my extended warranty ran out, I called myself, extended it, and paid my payments. Then, I spoke with one representative who was very rude. I also mentioned that I didn’t change anything. The only thing changed with the warranty is the $100 deductible became $200 deductible. She just said that someone will be in touch with me, but up until now. I have never heard a word from anybody.

I had a very good experience when I took the vehicle in to get service. Zurich was very timely and they explained everything that needed to be done. The repair met my expectations, and they even got me a loaner car.

I previously had a vehicle service contract with Zurich, and this is now my second purchase. When I filed a claim, I just took the vehicle in, and the garage took care of the claim. I didn’t have to do anything, and there were no additional costs when I picked up the vehicle. Overall I am satisfied with them. I think it is worth having insurance, especially with today’s vehicles that have a lot of electronics. The only thing I am not happy about is they can be kind of expensive.

The dealer recommended a vehicle service contract with Zurich, so I signed up when we purchased the vehicle. I was satisfied and went with them, since I didn’t know a whole lot about it. Then they did everything at the car dealership. The price is incorporated into the loan. Claims are handled at the dealership if needed, although I haven’t had any.

It was for the extra coverage, just in case something went wrong. Everything went well with no problems.

I purchased the Zurich Vehicle Service Contract when I bought my car. I went in for routine maintenance, including an oil change. There was also a problem with the lift on my trunk and one of the seat belts. They kept the car for a couple of days, but they provided a loaner vehicle. I paid a $100 deductible, and the rest was taken care of by Zurich.

There was a nail in my car, so I went to a service center and let them know I had a Zurich Insurance vehicle service contract. The dealership handled everything and updated me at the end on whether it was approved. The repair was fully covered.

Since I had purchased my Fair Oaks Chrysler Jeep, I have filed numerous claims with Zurich Vehicle Service Contract. So far, I have not paid for any repairs done to my car. My vehicle is brand new, so anything under warranty is handled by them.

I purchased Zurich's protection plan through the dealership when I bought my GMC vehicle to avoid repeating a past mistake. Years ago, I declined a similar offer, only for the transmission on my vehicle to fail shortly after. This time, based on that experience, I decided to accept the plan.

I have a 2018 Chevrolet, and I've had my vehicle fixed at a company associated with Zurich's services. Initially, I wasn't fully aware of Zurich, but I realized their involvement when I needed a claim for my vehicle. Specifically, my tire sensors needed repair, which Zurich covered under the warranty. I didn't have to communicate directly with Zurich as the car dealership handled all the interactions, and everything proceeded smoothly.

The claims process was very easy. When I called and told Zurich what was going on, the person on the phone at the time was great. She came in and told me to take the vehicle right away, which I did. Unfortunately, I got there, they got my tire, and it was fine. I was there for two hours, and there was barely any people there. When I got there, the person that was supposed to help me, which I had the appointment, seemed very flustered with something that had nothing to do with me. So, another person attended me.

This place is very unprofessional. I’ll file a claim on January 11 for a totaled dodge Durango my wife was talking to the worker named Chris and ask why my claim has been taken care of which was filed on January 11. This man was disrespecting my wife trying to talk over my wife and would not put a supervisor on the line. We called back. Somehow we got Chris again. I said, "That’s fine. We’ll sue you since it’s only $5000 that you guys have to pay." Could’ve been a lot more.

When I bought a car, they offered us a wheel insurance. I made two claims. I just brought my car to the dealer and they fixed the wheels. I'm happy with Zurich and I will recommend it.

The dealership offered Zurich for my old car and my experience has been good so far. I've used it twice and both times, my mechanic handled everything. Recently, they had to repair something on my radiator. I paid the deductible and Zurich took care of everything else. It's worth looking into getting.

I took my vehicle to the dealership and they got in contact with Zurich and everything was taken care of as far as the tire goes. I was satisfied with Zurich. I had no issues or complaints. Their process was fast, easy, and simple. Zurich is worth getting on a vehicle.

They didn't give me any problems.

We bought the insurance in 2022 and we're not happy with Zurich. When we bought the vehicle, we bought the insurance so it would be covered if something went wrong because we knew we had an expensive vehicle and we wanted to keep it in good shape just in case something happened. We spent that extra money to make that happen and it was a waste of our money.

I purchased a vehicle service contract from Zurich when I got my 2018 Dodge. The contract was offered at the time of purchase, and I thought it would be valuable for any unforeseen repairs, even though in the past with different companies, I rarely needed it. However, this time, I did use it for a repair.

I was moving from out of state and wanted some peace of mind, so I decided to purchase a service contract from Zurich. My experience has been pretty smooth. The dealership handled everything on my behalf when my oil pan needed resealing before the contract expired, and it was all covered by Zurich, which was reassuring.

I originally had a vehicle service contract on my Dodge Durango, and they were excellent to work with. The dealer had recommended Zurich due to my financial situation at the time. When I traded in my Durango for my current truck, I decided to get another contract with Zurich because it's been a great peace of mind. They've always taken care of me.

The purchase of my gap insurance was great quick and easy, it wasn't until I actually had to use it for my first time ever for a vehicle. At first the response and emails were great, I called ahead of the actual claim as a heads up to get the ball rolling, after those emails with information that was needed from each entity was provided to start process for the claim in that stated 12-15 weeks for processing. I have personally called multiple times to see where my claim was at, and got it will be weeks still as they're waiting on documentation, of which I personally sent so there wasn't a further delay and I still get multiple weeks of processing because what I sent didn't seem to matter now (even though I was told that would work) because they had a new date as to when it was sent in which again delayed the claim.

I purchased a used Mercedes and, due to the cost of repairs, thought an extended warranty would be a good idea. The dealership told us that there was no cool-off period and that the cover would cover the vehicle from day one, which you would think would be the case for a product costing 8,000 dollars. After we purchased, we took the car on a 4,000-mile trip through the Rocky Mountains in Colorado and Arches National Park in Utah. On the return route, we noticed that the passenger side heat was not blowing hot air just cold which is a problem when going through the rocky mountains.

Bought their coverage on a 2015 BMW X1 35i back in April and has been great! Was a little off put by the $3000 dollar cost for coverage, but little did I know it would be one of the best choices I have made. Not to mention, other companies quoted me over 8-10K for the same coverage or worse. From a blown front differential, to axle seal leak, to windshield wiper arm, to front thrust arms, they have covered it all with no pushback. Has easily paid for itself twice over in not even the first year of coverage. Would want to purchase their coverage on any vehicle I buy used or uncertified going forward.

I recently had a repair claim experience with my 2021 GMC under the Zurich Vehicle Service contract. I originally purchased the service contract through the dealer.

I recently had an experience with Zurich when they worked on my 2018 Mazda. The repair involved something like control lever arms, and it was handled in a timely manner. I dealt mainly with Mazda, and they approved the repairs quickly.

I purchased a vehicle service contract from Zurich because I tend to have issues with my vehicles, and I considered it a wise investment for covering unexpected repairs. Recently, I encountered a problem with the all-wheel-drive system of my 2020 Ford. A module needed to be replaced to fix the issue.

I decided to purchase Zurich's extended coverage for my car through Honda. I was told it was a good idea because with a previous vehicle that I turned in, I had scuffed tire rims. This time, my boyfriend took my 2024 Honda in for me. Having the coverage is fairly important to me as it can save money over time by protecting against unforeseen expenses. Overall, I'd recommend Zurich.

I recently had an experience with Zurich, my vehicle service contract provider, regarding my 2022 Chevrolet. I decided to purchase a service contract because we bought an expensive vehicle, and I wanted to ensure coverage for potentially costly repairs, even for minor issues.

I recently had a frustrating experience with my 2020 Ford Explorer that led me to interact with Zurich's vehicle service contract. The dealership visits turned into a nightmare, especially with ongoing issues like the collision camera system malfunctioning, and a rattling speaker in the passenger door that wasn’t resolved until after multiple complaints. Even after they fixed the speaker, my driver speaker started having the same problem as the passenger side one.

I recently had to use my vehicle service contract from Zurich for a flat tire issue with my 2021 vehicle. Upon discovering a nail in the tire, the staff at the repair shop were slightly hesitant about the warranty at first, but once I showed them the necessary paperwork, they efficiently got to work. The whole process was quite smooth and straightforward, and I was relieved that it was handled promptly as well as conveniently since the location wasn't far from my home.

I purchased an extended warranty for my Chevrolet through Zurich because it was what the dealership offered. I've had to file one claim so far. The customer service has been helpful. It's been a good experience, though I'm still waiting on part of the process to be completed. I’ve been with Zurich since February when I bought my car. I haven't had much contact with customer service since the dealership set everything up, but when I did call about the claim, it was straightforward. The process involved navigating the automated system, but I was able to speak to a representative eventually. For anyone inquiring about the process, I’d say it’s simple, though I haven't heard anything in a while and am still waiting for updates.

I purchased a vehicle service contract with Zurich Vehicle Service Contract for my older truck based on recommendations from the dealership. My experience signing up with Zurich was good and straightforward. Regarding claims, I filed three, and while two were approved without any issue, the third was not covered, contrary to my expectations. Despite this, Zurich's customer service has been excellent and supportive.

Usually, when I purchased cars in the past, they were new cars, so they came with a warranty. I recently purchased a used car, and the dealership offered me a vehicle service warranty through Zurich. I had a repair issue where my check engine light came on and I was told by the dealership I could take the car to anybody. However, the mechanic my family takes their cars to informed me that they don't take these warranties like Zurich because when they try to get their money back, it's a big hassle and headache for them. It was better to go through the dealership since this is from them and they can deal with it. I brought the car to the dealership, which handled everything after I paid a $100 deductible.

I decided to purchase Zurich's vehicle service contract due to a persuasive pitch from the dealership. We got a used vehicle, and my wife wanted the additional coverage, not knowing what expenses might come up.

I purchased a vehicle service contract with Zurich mainly because I have an older car and felt more comfortable having the additional coverage. I needed my car for work, and it seemed like the right decision to protect it. Since having the Zurich service contract, I've had to file some claims, and my experience has been positive. Zurich has been very direct and helpful, especially when I faced issues with my dealership. The last time I've been to a dealership, they called in to Zurich. The time before that, I called because the dealership provided me with incorrect information stating that Zurich did not cover certain things under my warranty, and I just wanted to make sure because they were big things that needed to be fixed like things that were over $1000. So, when I called, Zurich expressed what was and wasn't under the warranty. And so, that made me change the dealership because I didn't like how they handled that.

I had my 2023 Kia serviced at Scott Kia of Springfield and had an interesting experience. The service involved an oil change, but it turned out I also needed my tire replaced. Luckily, the cost was covered by Zurich, my vehicle service contract provider, which was included with the purchase of my car. I wasn't aware of this coverage until I needed it, so it was a pleasant surprise.

Everything's good with Zurich. The tire center that I went to handled my claim, and everything was fine. No problems.

Zurich makes it very hard to get your problem fixed! I just hit a pothole and blew a tire, my immediate thought was to call and get a claim # but was told to take car back where I purchased the car (kia dealership) which would have required a tow around 10 miles. There was a tire repair shop a mile away so rather than get towed, I put my flashers on and drove down side streets to tire center. The 1st thing I asked was do you handle Zurich select protection plans? He said "no, that it's a pain in the ** to get them to pay the bill", he does not have the staff to be on the phone with insurance companies.

Having Zurich for our car has been good for us. We had two different AC repairs as well as a transmission repair, and it's been no hassle. For the air conditioning repair, I called the dealership, got the car there the next day, then we had it back in two days. It was super quick, and we didn't pay anything. For the transmission, the dealership tried something and it didn't work. We took the car back and on the follow-up, they replaced the transmission within one working week. It's been fine since. Having a vehicle service contract is worth it, especially if someone needs a transmission.

It was like jumping through hoops to get Zurich to warranty the tires. It was so hard to do it. I could have bought new tires. I paid them $1,600 for this warranty for the tires but it was way too lengthy of a process. I could have totaled the car, and my insurance company would have paid for it way quicker than Zurich put a tire on. The dealer wanted me to bring my car out there and leave it. I drove my car out for an hour so they could spend two days trying to get Zurich to warranty what I bought. That's crazy. Zurich needs to work on their customer service.

I got Zurich on my 2021 Yukon. I've always bought an extended warranty policy because I drive 100 miles a day to and from work. However, I didn't realize I had a $100 deductible with Zurich. I had something repaired last week which was the first time I've used the extended warranty. The motor went out on my windshield wiper. They called me and told me they would have to see what the problem was before they could tell me what was covered in the warranty. They called me back to tell me it was covered, but it would be $100 deductible. I paid $4,000 for the policy. That's a lot of money to have a deductible especially when the part that I just had to put on there was $14. The whole thing cost me 280 something dollars.

I've had a couple of claims with Zurich. The shop dealt with the process for me and they would replace the parts that I need to get replaced.

Beware of limited coverage with Zurich warranty. We purchased an extended warranty to 100,000 miles from Zurich. We recently had the throttle body assembly go out after the regular warranty expired but prior to 100,000 miles. We have been informed that the extended warranty doesn't cover the throttle body assembly. The warranty was expensive but we bought it for peace of mind but it was a complete waste of money. We understand not covering common maintenance/repairs issues but a throttle body assembly isn't a common repair but is not covered by the warranty. The fine print did say this wasn't covered so somewhat shame on us as it was sold as bumper to bumper but it obviously was not. If you plan to purchased a warranty from Zurich, read the fine print for all the non-common repairs not covered. We will never buy an extended warranty from Zurich again.

I have had my mini van in the dealership several times over a year span. Transmission failed and warranty supplied a rebuilt trans. Let just say I have had to pay for fluids and supplies for replacement. The van has been in several times for transmission leaks and now they want to supply another rebuilt transmission and have me again pay for fluids and shop supplies $400+. I have never been given a rental vehicle during all these times. Not to mention I can not even get my van released until warranty company gets old trans back. This whole time the dealership is having to deal with trans company that rebuilt it instead of warranty company dealing with transmission rebuilt shop. Tell me how that is customer service from a warranty company?

I was looking for a car and at the time, I was in school. I couldn't physically go to school, work, and maintain my car at the same time. I bought a warranty contract through Zurich. I made multiple claims and it was the dealership that made the claims through them. The process didn't take long. Everything with the warranty company was good. However, not with the dealership. I thought that they would go back and forth between whether it's covered or not covered. And if it is, then they would tell me. But I didn't even know anything about it.

It's been a such a terrible experience. Hyundai made it sound so nice when they were selling the Zurich policy. I asked if there were any loopholes or anything we needed to know. They said it's pretty straightforward. But there's always a loophole on a lot of the stuff on the warranty. The salesperson didn't give us a lot of information so I'm in a place where I feel I'm just wasting money.

I had the air conditioner replaced and the dealership did the claims process for me. I didn't have to do any of it. Everything is running smoothly now.

I had a nail in my tire. The tire was replaced in my car. When my car was finished, I checked to see if the tire was changed and if it was a new tire, but it didn't look new to me. So the service rep said he was gonna drive me back to the dealership and talk with the technician. When I went back there, the technician was very rude and told me that it was a new tire and that I wasn't at Walmart or Pep Boys. He also said that I was at the dealership, and the dealership don't put on used tires. But it was the manner in which he spoke to me. He had an attitude and he was unprofessional. The tire was dirty and old. Brand new tires should be shiny and it wasn't like that. Zurich paid for the tire and I don't have any complaint with them. It was with the dealership.

I feel like I got duped into my contract. The way Zurich explained it was, "If you take this deal from this bank, then that will include free tires and oil changes for however long." The life of me owning the car. It was a deciding factor. After the fact, when I looked over the paperwork, I purchased the package. They made me feel that it was included in using that bank and taking that deal. In the end, it wasn't. It was something that I was prepaying for. I noticed a line item for it with an amount. It's convenient to have it that way.

I purchased a Zurich policy through Toyota and I used it recently when I had a nail in my tire. Everything was done through my dealership where they patched it, and I didn't have to pay anything.

I have a comprehensive service contract with Zurich. My lift gate quit working and was told the replacement of the sensor unit was not covered. Not sure why it's not covered but the repair cost me $1300.00. Not a happy customer.

The cool thing about Zurich is it does what it advertises. Anything that I've needed done on the car has been quick and efficient. There hasn't been any lagging or delay. Everything was covered. The only thing I had to pay for was a diagnostic.