Zurich Property & Casualty Insurance
Overall Satisfaction Rating
  • 5 stars
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  • 1 stars
Based on 58 ratings

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    Zurich Property & Casualty Insurance

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      62 Zurich Property & Casualty Insurance Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 1 star
      Verified Reviewer
      Original review: July 29, 2019

      Zurich was unfortunately the insurance company for a hotel were I had an incident occur. The experience I’ve had with this insurance carrier has been the worst I’ve ever experienced or heard of. Unfortunately, shortly after checking into my hotel room, a “housekeeping manager” walked into my hotel room while I was standing in the front room hallway, unclothed. I started screaming for her to get out, as she proceeded to come in saying “it’s ok, I’m housekeeping”. I continued to scream and run away and she finally left. I reported the incident to the front desk, and I was offered “some drinks at the bar”. I left a poor review on the hotel site, and was then contacted by the general manager who told me that this was due to a miscommunication between the front desk and the housekeeping staff. I was also told that they were all discipled for the issue.

      The claim handler, Denise, told me that her settlement offer was a “customer courtesy” and also told me I was a liar. She refused to show me the incident report, because I was correct. I was even told that my claim wasn’t worth anything because the person who walked into my room was a female. How crooked is this company? The claims department knew I couldn’t file a lawsuit because I live in another state. If you’re filing a claim against Zurich, I would just start with a lawsuit right off the bat. Good luck.

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      Rated with 1 star
      Verified Reviewer
      Original review: June 22, 2019

      I was shopping at Home goods store in San Rafael California and a display of cement bench that was placed in the store and wasn’t placed right on top it fell on my foot. Thankfully didn’t amputate my foot. My knees got injured as I was trying to run away from it. Doctor's report said that surgery won’t help my pain, I have to deal with the pain. Zurich insurance is the insurance company for home goods. They told me to send them all doctors reports and the bills. After I sent them all information they ignore my emails and my calls until my 2 years of statute of limitations was done. Now that they answered my call they said my two years is up. We should do a class action suit against this crooks like them.

      2 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: March 9, 2019

      I got hurt at home. Went to the urgent care from work. X-rays (from urgent care) showed nothing wrong my arm. After a week of not feeling better, I went to my primary care doctor. X-rays taken discovered I had two fractures in my arm. The primary care doctor referred me to an orthopedic doctor for further treatment. Medical records documenting was uploaded to Zurich. I was assigned a case manager, but had to talk with a call center representative where there was NO direct contact with the case manager. The case manager then reviewed the upload documents to determine if the case is valid. These case managers are NOT medical doctors nor do they have medical training to determine if a case is valid.

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      Rated with 2 stars
      Verified Reviewer
      Original review: Jan. 8, 2019

      I got hurt at work. Went to the ER from work. X-rays showed nothing in my arm. Dr referred to a primary Dr. who then referred to a MRI and specialist. Specialist seen it was a rip in my muscle. Referred time to another specialist for treatment and physical therapy. Zurich approved 2 Cortisone shots and PRP then surgery in 9 months. Didn’t receive a payment for 25 days. Then got check for 1,000. Week later $300 every week $300 for two months then nothing for two weeks. I contacted adjuster. No response. Then I contacted everyone in the directory from voicemails. Finally got a call back saying my adjuster changed and I needed certain paperwork.

      I faxed a few papers and received a $400 check every week for 3 wks then nothing. Contacted new adjuster and they said haven’t received paperwork from Dr. appointments. They offered me a nurse to go to appointments with me to make sure they get paperwork. Then $400 weekly checks kept coming every week. Sometimes they don’t send checks on time. So I call them and see what’s up. They play dumb like they sent it or they need something but after a few days I get it. I’m almost at 1yr of dealing with these rude adjusters that act like I’m bothering them everytime I call. But I wouldn’t have to if they just paid me on time every time. I’d rather they just give me a lump sum so I can just go back to work. Because I’m tired of dealing with all this.

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      7 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Dec. 31, 2018

      Purchased a warranty on an expensive work vehicle and in 4 years have not used this warranty. Recently the exhaust manifold went on the vehicle and Zurich is saying "we don't cover it because it's rusty"... Ok what vehicle in NYS after 4 years would not be rusty underneath? It still has less than the 125k miles in the contract and has been serviced exclusively by the dealer we purchased it from. Just another loophole that the insurance company uses to keep your money and not pay for the damages which are no fault of the mine. The exhaust manifold should be good for way longer than 4 years rust or not... Shame on Nissan for not making a better quality exhaust for their vehicles in NYS and shame on Zurich for taking advantage of its customers by offering a policy they know they will not have to pay on.

      4 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 12, 2018

      I had one of their insured total my vehicle by bending the frame. It took them three months to take responsibility for damages. It has now been 9 months after they accepted responsibility and I have yet to see a check or am unable to get anyone call me back. If you deal with these people you better lawyer up from the beginning in my opinion.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 6, 2018

      Marcin ** is probably the rudest and laziest claims adjuster for this company. He doesn't sent out your checks as I have been waiting over a month for a check. He won't answer or return phone calls even when a lawyer gets involved. He delays everything and makes things more difficult when he could of easily solved it that day. Not only has he been rude to me, but he is rude to my lawyers firm. I have had previous claims adjusters but Marcin is by far the absolute worst and rudest claims adjuster. I did NOT look to be hurt at work and did NOT expect my life to be changed because of this injury but now I have to deal with this kind of rudeness and be behind on bills because he won't pay me. Zurich won't let you speak to a supervisor or allow you to get another claims adjuster. So be on the lookout because if Zurich is your Workers Compensation company, your life will get worse because of what you will have to deal with.

      15 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 6, 2018

      Yvette ** is a complete crook and anyone that would hire someone so heartless is just as bad. I was injured at work and my Dr was taking too long. She advised me that they would not pay me unless I went to a Dr immediately. They sent me to their Dr which then cleared me for light work... I didn't get paid from my job and they won't pay me nor would they allow me to see my original Dr at the VA that I set up before seeing theirs... PLEASE TAKE heed to all these comments on here about them! First time I have ever been thru workers comp and I got screwed! Go talk to a lawyer before you say ANYTHING to these CROOKS!!!

      6 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: April 18, 2018

      I was involved in an accident with one of their customers. I was hit from behind. My frame was bent, which was a total loss. They assigned me with an insurance adjuster that was on vacation. Which was a week and a day after I filed the claim that he returned from vacation. He sent me an email on that Friday stating he would look into my claim, only after I called him wanting to know if he looked at it. I had previously called while he was on vacation and asked if he had a team with other adjusters on his team, why did I not get assigned to one of them. Did not get an answer. Just said it would get looked into. Then once it was considered a total loss, that adjuster never answered returned a call unless you left a message threatening to go above his head most of the time. He was rude most of the time, then you get fed a line about one of their experiences.

      At one point he agreed to pay for sensors I had put on my car a week before I got in the accident. So I submitted the receipts. I need 2 of them so my car would run properly. After 5 days of trying to get him to call me back, roughly $450 worth. When he finally did answer, he acted like he wasn't sure. He then told me he would only give me the money for one. And to this day, I have never received that check. It was not much but he was dishonest. Sometimes every cent counts. The experience was horrible from beginning to end. He also told me (after I finally got a rental), he told me it would be on a Thursday that I would have to take the car back. The rental car company told me Monday. 3 days before his date. I did not even receive my check for another 2 weeks after the rental was returned. I recommend getting an attorney. I should have.

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      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Feb. 27, 2018

      On November 20, 2017, I was hit from behind by one of Zurich's insured fleet vehicles, which pushed me into another vehicle. My vehicle sustained both front and rear end damage which resulted in a total loss. The total loss agent was rude and would not call me back, in fact I've had to repeatedly call them and request a different agent. I even called the manager, but then got sent back to the same agent. It's always one excuse after another. It has been over 3 months and they still have not picked up my damaged vehicle to settle the claim.

      11 people found this review helpful
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      Zurich Property & Casualty Insurance expert review by Matthew Brodsky

      Zurich North American provides commercial insurance for large and small businesses. The company has been in business for over 100 years and works with clients all over North America.

      • Variety of plans: Zurich offers a range of coverages, including property, various liability coverages and workers’ comp in certain states.

      • Competitive pricing: Zurich can save your business money by providing low rates, quickly and efficiently through online, automated systems.

      • Online services: The company maintains a secure and up-to-date website to help customers connect with over 12,000 independent agents across the country. Since the company does not have brick-and-mortar captive agencies, the insurer makes it simpler for customers to access help online.

      • Payment options: Zurich makes it easy to pay for insurance by connecting their bank accounts online or by using a check or credit card.

      • Best for: Companies that have specialty business insurance needs in addition to property and general liability, such as commercial vehicle insurance and builder risk.

      Profile picture of Matthew Brodsky
      Matthew Brodsky Insurance Contributing Editor

      Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

      Zurich Property & Casualty Insurance Company Information

      Company Name:
      Zurich Property & Casualty Insurance
      Year Founded:
      1400 American Lane Tower 2 Floor 5
      Postal Code:
      United States
      (800) 987-3373
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