Unum Insurance Company

Unum Insurance Company Reviews

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Overall Rating
1.0 out of 5
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About Unum Insurance Company

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Unum Insurance Company Reviews

ConsumerAffairs has collected 446 reviews and 420 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceCoverageStaff

Reviewed Nov. 27, 2023

This is the most worthless insurance one could have! They send me numerous emails wanting me to provide them with information from physical therapy and from my orthopedic surgeon. My weekly benefit is $39.00 and I’ve had it with their bothersome emails. Maria told me that they get the updates and I don’t need to. I told her to stop sending me their stupid emails because we are duplicating requests. PTs and Physicians have patients to take of and don’t have time to respond to multiple requests for the same information.

I live in CA and draw $2,000.00 a month for my short term disability related to my shoulder surgery. I don’t mind being bothered with weekly emails for $2,000.00 but not for $39.00. I also told her I’m not electing for short term disability insurance during our open enrollment for 2024. Unum representatives need to do their job and STOP bothering those of us trying to recover from surgery. Also, I gave them my surgeon's and PT’s contact information when I started my claim so why are they bothering me? I got so irritated with Maria who wouldn’t listen to me that I finally had to just hang up on her.

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Reviewed Nov. 21, 2023

Horrible. My company uses them for my maternity leave and all was okay until 7wks in. My paycheck suddenly didn't deposit in my account the day it should have which resulted in bills pulling and funds not available so it cost me $105 in overdraft fees. The money got deposited a few days later. I am still out the overdraft fees which is infuriating but I'm trying to enjoy time with my baby so I let it go. Well then they are handling my hospital pay claim for me being admitted. I signed up for direct deposit the moment the claim was approved but they told me too late we already wrote you a check. I waited 6 days for it to arrive in the mail. I deposited it in my account and my bank now says the funds are not available so they pulled it back out of my account. Part of the money has already been spent so MORE overdraft fees will hit my account.

I called Unum explaining my bank said the check is not registered to their PPM account making it impossible to cash. They said it has been cashed and they are sending me a certified letter in the mail. I am supposed to be enjoying time with my baby before returning to work. Instead my checking account is going into the negatives for a second time and I cannot get anywhere with unum to get help. Reading their other reviews of so many people not getting paid while at their lowest on disability makes me sad. At least I could enjoy 7wks with my baby before this mess started. Now I am crying while I hold him because I will have negative money in my account and owe more overdraft fees come tomorrow morning.

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    Customer ServiceOnline & App

    Reviewed Nov. 20, 2023

    I cannot believe that my company hired this organization to manage its leaves, disability... Their app that they tell you to download doesn't work on certain types of claims, they can't seem to update a mailing address and repeatedly send mail to the wrong place, they expect you to sit and scroll through their documents section to see if there is something they need. Just what a sick person wants to do. Same old requests that have been filled remain on the screen as needed. Alerts for some things and not others. You learn that they need something when your company sends you threatening emails. My experience has been a negative 10 on a 1-10 scale. Insult to injury.

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    Customer ServiceCoverage

    Reviewed Nov. 15, 2023

    As I sit here reading the complaints on this company as recently as today and spans years back I am wondering how they are able to continue conducting business this way. I filed for STD a month and a half ago when I was out sick from work and still have not gotten paid and have since then returned to work. I am so infuriated that my employer even uses this company. When you call in you get an outsourced call center who tell you anything to get you off the phone. They put you on hold while they pretend they are looking at your claim. You can never speak to a supervisor. They keep telling you additional info is needed when you call in.

    I’m have provided them everything required and they are still sitting on my money. I received no pay during the time I was sick. I will be reporting this company to BBB. It’s absolutely ridiculous! I pay for this for this insurance each paycheck now when it comes time for me to use the coverage I have to battle them to get paid and I am sick. I just don’t understand with all these complaints why has nothing changed!!!

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    Sales & Marketing

    Reviewed Nov. 15, 2023

    The leave process was very stressful. I could not focus on my mental health during my leave because I spent my leave mostly on the run around Unum gave me when it came down to me having to do all the legwork to submit the forms to my doctor. Unum told me they faxed documents to my doctor and that was a lie. I had to print out the documents Unum needed to hand to my doctor and I had to upload those documents the doctor filled out back on the Unum web portal.

    I will NEVER recommend Unum to anyone. What a hassle!!!! The online reviews were correct. Other claimants had the same awful experience. What a scam of a company. If I could give less than a 1 star I would. I filed a complaint with my HR benefits department and they are investigating my leave as they have heard other feedback from other employees.

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    Contract & TermsOnline & AppStaff

    Reviewed Oct. 30, 2023

    When you are going through a major illness the last thing you need is the hassle with the condescending leave administrator assigned to your case. The website is not clear and while going through major medical treatment the patient is somehow expected to know and understand the various terms used to make sure your leave is approved properly. I was reduced to yelling and tears by the case worker who I've had the unfortunate opportunity to have to try to understand while she talks in circles, talked over me and I still have no idea what I need to do. Unbelievable. Who knew the worst part of getting cancer so far would be working with Unum.

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    Reviewed Sept. 20, 2023

    From a website that does not let you log in, to unclear instructions on process to submit necessary documentation, to the automated 'round and round we go' on the phone system before speaking with a real person, to inaccurate claim documents which are impossible to get corrected... this experience with dealing with Unum has made an already burdensome and stressful life chapter so much worse. I can't believe this is considered a "benefit" by my employer.

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    Reviewed Aug. 23, 2023

    UNUM will lie or anything they can to stall or stop your FMLA. I have been out of work for 2 months. Have not been paid. This the worst company ever. They have all kinds of lies. They need to be investigated.

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    Reviewed Aug. 5, 2023

    Unum hasn’t paid me for my surgery disability when I started the process two months ahead of my surgery. They make it way too difficult, they don’t communicate effectively, deny or delay my claim. They even said that the delay was because of a pending workman’s comp review. I wasn’t injured at work. My condition was a result of walking and standing on concrete floor. Really messed up my back too, for which I am also being treated. This is a stall tactic on their part. They have caused me such distreSS AND sleepless nights. They paid for my first foot surgery last fall. I don’t see why they would give me trouble on the other foot when I have all the doctor’s medical certifications, which they have asked for every single week since surgery. I still have PT ahead of me. This has been the worst experience with Unum. They are impossible to deal with and don’t care about anything but their quotas. What a crock!

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    Reviewed Aug. 4, 2023

    I am employed by Kerry. They hired Unum to handle leave of absence. Short term disability. I have been out of work for 2 months due to surgery on my knee. I haven’t received any pay. I feel like I get the runaround from them. When I inquired about my pay. I was told Kerry was responsible for paying me. When I talk to my HR, I’m told Unum is responsible for my pay. I have bills that I can’t pay. Because I have not received any payment. I am so aggravated with Unum and Kerry. I have worked for Kerry for 17 years and they don’t take care of their employees.

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    UnumProvident Insurance Company author review by Matthew Brodsky

    Unum is one of the oldest insurance companies in the United States, having first offered insurance prior to the Civil War. It became the first disability insurance provider in the United States in 1939.

    • Online tools to help users choose the right policy: Users can answer questions online to find out which disability policy is right for them.

    • Covers childbirth as well as short-term illnesses: People who cannot work while pregnant or due to complications of childbirth can take advantage of short-term disability benefits.

    • Individual supplement available: Consumers who depend on commissions or bonuses at work can purchase supplemental insurance to protect them in the event of a disabling condition.

    • Group plans for employers: Many users can purchase this insurance through their employers.

    • Offers clear information online: Users can find out exactly what each policy covers by looking at the company's website.

    by Matthew Brodsky Insurance Advisor

    Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

    Unum Insurance Company Company Information

    Company Name:
    UnumProvident Insurance Company
    Year Founded:
    1 Fountain Sq
    Postal Code:
    United States