UnitedHealthCare Reviews

My husband and I are seniors. The first year of this insurance was great, there was no premiums to pay. Year 2 we each have to pay $34 a month with frequent denials on procedures. If you’re not on welfare or an illegal alien terrorist, your insurance sucks. Yet my hard earned taxes pay for free services for these morons.

UHC is a Dow listed 256 billion+ company. I have my medicare supplement and part "D" plan with this company. Much to my surprise, the part "D" drug plan does not cover any prostate medication that relaxes muscles around the urinary tract, a common problem for older men. I guess the drug companies are not "subsidizing" any such drugs to the point where UHC can meet its profit goals by permitting them.

We were looking into coverage after retirement and had received a quote from UHC to take effect after employer insurance ends, which is one month. To our surprise, UHC took the payment ahead of the agreed upon time and will not return it, stating they have no record of the conversation (which they wouldn't since it was through a broker). It makes no sense to start coverage before our current coverage ends.

I have an advantage plan with UHC, or should I say I did. UHC has a Chronic Disease plan that helps people in financial need for low income, you qualify by having a heart condition, or diabetes. I fell under heart condition, your primary care doctor fills out which I had my doctor do, on May 11, it was faxed to UHC. On 6/3/26, I lost my coverage because said they never received it, which my doctor has proof of it being sent. Now the fight begins. If anyone does something like this, make sure you have all your ducks in a row.

Worse insurance company ever. I called them to inquire about mail I got from them. Next thing I know, they signed me on their insurance without my permission. Worst 2 weeks of my life trying to get rid of them!! I have great insurance. Don't need their BS. They're very conniving. I wouldn't trust them at all! The US government should shut them down, in my opinion!!!!

I have UHC gold, no deductible. I have had a shoulder pain in my right shoulder for over 2 months, I can't reach across to me left side without so much pain in my shoulder that it nearly drops me to my knees. I stretch out my right arm in front of me without the same pain or even reach over my shoulder to scratch behind my neck without the same pain. It feels like my shoulder is dislocated or something. Iit doesn't feel like muscle pain at all but every time I try to ask any questions all I can seem to ask are the ones that are in the selection they have out for me. If I try chat I get the same thing and only their selection of things that can be wrong with me. If this is the only choices I have then this isn't worth having.

Beware of UnitedHealthCare if you have extra benefits from (walking, going to Dr, sleep patterns). They allow you to earn 300 dollars a year. If you stay with UHC, but from a private company to Medicare… They close your account down, so that you cannot collect the money you earned. Every agent I spoke to had a different answer. I intentionally put it on a virtual Visa card before I switched coverage. But they will not allow me access to my account to collect. I got the run around for about 3 hours. Absolutely horrible.

United Healthcare is the worst insurance company ever. I had them two years ago and it was nothing but a nightmare. My company switched over to CIGNA which was great. Never an issue, never a denial, just everything went so smooth. Now I am back to United healthcare and back to the nightmares. My first prescription was denied. If your employer is looking to switch make sure they know United healthcare is the worst insurance company out there. If you have to pay a little more avoid this company. The worst.

The worst customer service, they don't care about you once you sign up with them, they don't help with anything!

Do your homework 'cause these guys will lie to get your business. I am on disability and so got medicare and these guys said they were better than the other guys. I would get 40 for otc like vitamins and then they would see if I qualify for food allowance since I have chronic diabetes and afib. Well I do qualify but yet I don't get anymore than the 40 that for the vitamins and food. How the heck is 40 for otc now also for otc and food helping anything. Oh wow. I get 40 a month to pay for vitamins I'm prescribed to take and for food. I can't even eat for 40 a week much less a month plus pay for vitamins. Do not trust these guys. They lie and don't care about their customers.

UnitedHealthcare charged me $427 a month. For each doctor visit that I had to the tune of $1080 they covered $67. In addition, they covered zero dollars towards prescription medications like blood pressure and cholesterol. They are a fraud and a scam. It’s no wonder their CEO gotten assassinated in the street after firsthand experience with this criminal organization. He absolutely deserved what he got.

Horrible customer service. Slow as ** requiring multiple appointment rescheduling and refuses to pay basic follow up for a brain tumor.

The way that I've been treated from their staff on the phone and now them denying a medication that would help me with a few other health related issues I've been dealing with. Here it is May 26th I get 3 letters from them, the first said that if I wanted to submit additional paperwork or information regarding this appeal that I NEEDE TO DO SO BEFORE THEY MAKE THEIR DECISSION. Literally 2 days before the end of the 30 day appeal process. Wait it gets even better!

This is under their Orthopedic department. **’s team. One of his team members that handle his appointments named Brittany seems to have a low esteem for certain patients. ** did an operation on a wife and all kinds of complications have arrived post operation. He had failed to see her and Brittany keeps pushing the appointments to see him from June all the way to July now. Regardless of the pain she is suffering post operation. You would think that any doctor would see a patient especially with post surgery complications. I guess he doesn’t have the time. The lack of customer care by brittany and scheduling is ridiculous. Be aware.

This company is a scam. I have called multiple times and they have hung up while I'm explaining what I was hoping to do. They have said they'll do things and then when I call back to check, they say the calls have never happened. I tried calling a 4th time and they claimed to be closed when it was only 3pm. They close at 5.... Very shady. I don't know what to do. No, I did not yell or anything, calmly explained what I needed and they were rude and hung up on me. I can't afford the bills so I took myself off the plan, I was told I was taken off and then they told me that entire call never happened. How am I supposed to pay from an empty cup.

Worst company ever, do not work with them, coverage is horrible, and the customer service keeps you in an eternal loop calling back and forth until you get exhausted.

I called to find out my prescription drug kept changing cost for it and was on the phone for 50 minutes trying to get answers to no help. I called back and was told what my cost would be after being on the phone for over 90 minutes. Went to ok the drug cost and found out it was not changed, call UHC again and got the same run around for over 60 minutes, after becoming frustrated I asked to speak to a supervisor and was put on hold for another 20 minutes before someone walked me through what the true cost of my tier 3 drug would cost. Trying to find out an answer to a drug cost take over 4 hours and being put on hold is ridiculous. Customer service is as bad as it gets and trying to talk with someone you can't understand. Even if they tell you their names are Mike, Allen, John and Deanna?

I went to the doctors but of the day and my A1C was high. It was loving something. My doctor wanted me to get on Ozempic but every time he requests to get it United Healthcare denies it and it's been 8 or 9 times. My doctor gave me a samples to take. Now it's been helping me my blood pressure was low. I was losing weight. Everything was looking good and then all the sudden I had to stop the samples cos I ran out but United healthcare denied me. My weight gain, my blood pressure came back. My everything it's been changing headaches I've been getting and when I was taking it I had no problems whatsoever. So truthfully I believe that United healthcare/Kancare does not care about people that has diabetes. We just have to suffer and that hurts.

I have missed every dr appointment since I switched to Unitedhealthcare when I moved, I chose the plan for the medical rides I need to dr, and now they have never picked me up to go to any appointments for over 7 weeks, they just keep repeating that they understand my frustration, put me on hold for a supervisor, and have me start the process over, over 4 hours on phone today, over 20 hours this week, I've need to get in to a physician for my blood pressure and heart meds, and I've had no glasses and need to get to optometrist for over 3 weeks, I've scheduled rides, early, to make sure, I've told them the instructions "I need a non emergency medical ride." I was told to say exactly that since April 1st. After 1st time they didn't show up. It's now May 19 and nothing I try works, the call center is beyond annoying, and without my blood pressure meds, my lack of vision from not having glasses has me about to need an ambulance.

I have been hypoglycemic and needed a ** so at night while I sleep an alarm would go off. I have blood sugars of 58. UnitedHealthCare denied it. I guess a multi-billion company doesn’t care if you slip into coma and die at night. The person sitting behind the desk making these decisions should be ashamed. Whether they realize it people lives are affected.

I was at UHC today, lan technician was very rude and unprofessional, will never wants to go back there. Called the member services and asked to charge the insurance.

I have never been so apaulled and disgusted by a company and their customer service. I mailed three identical appeals, (because I didn't trust a mail in system,) and no one can tell me where they are. I have been told I would get a call back over 10 times and no one calls. I have been flat out lied to that claims were paid when they were not. They ask if you want to stay on the line for a feedback, but that doesn't even work. I have been lied to, appeals ignored and thrown out. I mailed in a complaint and thrown out. Watch out. They do not care about taking care of their customers.

Almost $700 for a wellness check. I'm due to the state looking for a doctor and the first thing the doctor says is, "Call me doctor by a letter because you won't be able to pronounce my name." And then they say, "Oh no you said this that and the other thing." So we had to check that out whatever they mean by that basically they're just trying to lie to me so they can steal $700 which I paid cause I paid my bills but I will be obtaining an attorney.

Absolute trash, save your money... I tried to cancel for 3 months now the representative is extremely rude and claim that I never canceled, but I've talked to five different people on five different occasions, and they have all said it's been canceled, but they continue to charge me! They also told me it's going to take two or three business days to receive an email!!!

Worst experience of my life dealing with this insurance company. From the poorly knowledgeable employees to continuing to take out premiums from my bank account after finally cancelling the plan at which time I was told I would not be charged because it was cancelled. I spent countless hours on the phone trying to resolve issues being transferred to a new rep, having to retell the story, and getting no resolve whatsoever. This company should be investigated and held accountable for their shady and unethical practices. Oh wait! They are being investigated, just not yet held responsible. I would NEVER in a million years refer ANYONE to this company. I feel bad for any senior having to navigate this horrendous company. United Health should be shut down. If I could give zero stars, I would.

It is completely reprehensible how United Health Care does business. This is one insurance company that should NEVER exist. Did you know they will go behind your back and make changes to your insurance policy. Cancel your policy without notifications/reasonable cause/s, and you have to turn around and call to undo the damage/s they have done. People with health issues is a game to them. Persistent with taking people on roller-coaster rides causing havoc and hell in individual's lives.

Despite having had every possible diagnostic test, AND being diagnosed with severe aortic stenosis, UHC denied my doctor's pre-auth request for a heart cath/stent. Also denied multiple appeals from both me and my provider. This has been going on for weeks. I asked UHC today for the phone number to their executive appeals office and they actually said "they don't talk to members". WTAF?

I have been trying to get a network provider specialising in psychology for over 2 months. The UHC site has numerous names, not one has had a referral approved as "out of network" even though they are clearly indicated as in network. My PCP has assisted and cannot understand your failure to provide services. Why do you show providers that are useless as they are never authorised for referral? I am past urgent stage, I am in crisis! No one cares! Antonio **, member id **.

Coding medical bills incorrectly and after many phone calls, plus writing to the company, absolutely nothing resolved! Many primary doctor visits coded incorrectly with Cleveland Clinic! Cleveland Clinic charges a facility fee, and United does not understand this charge. Each representative I speak with is in a different country, and most are not at all helpful. This was a great company until 2025, and now the worst customer service!

United HealthCare is not a company I would recommend anyone. Customer service is not helpful at all. Most are clueless and don’t know anything. UCard benefits is very low. Who wants $45 every 3 months (which equals to $15 a month). I don’t bother getting from UCard Benefits. United Health Care has High Co Pay for seniors.

The worst customer service you could receive. You're provided with numbers on the app and you call and they nowhere. You can’t even get simple simple information you need. You’re being transferred and given different numbers to call and no one can handle the call. The process is horrible. Coverage is horrible. It’s a disappointment that Texas has to use UnitedHealthCare as one of their marketplace.

They have the worst customer service. They lied. 6 calls just to get my PCP changed. And every time I spoke to them, I was lied to and was told it was changed. Was told they would send me a new card, and I called this morning and nope, they haven't sent it.

The most corrupt medical insurance in Washington DC and New York. Americans must avoid these corporate ruthless reckless criminals because they will murder you and your family. Pathetic ** abusers.

So disappointed in UHC website and app. Both are no longer able to give information about doctors, dentists, or blood labs. Have to call each and every time. It's was never like this. I have had UHC from when I was employed to switching to Advantage Medicare for over 6 years. Plus my husband was on UHC for long term care that was from 2023 to his passing in 2025.

Bad, really bad. I call 877 977 8812 for Prior Auth, everybody ignored me, and transfer me for 3 days with no result, Luna, Ashely, James, Maribel and 4 more person but anybody cooperate with 1 Prior Authorization. The owner of insurance UHC choice plus 2 are really upset because the insurance only get the money but anybody can help in the insurance

UHC was one of the best providers out there. Until this year. They moved one of my requires from a Tier 1 to a Tier 3 costing me an additional $2000 yearly. This was without any notice. Also a OTC is now not covered. Poor response for justifying also.

I am a medical biller and coder and I have to contact United Healthcare for incorrectly processed or denied claims constantly. Additionally, even when I have gotten approval for claims to be paid correctly their processing department continues to issue denials and incorrect payments to the point of being absurd. They violate contract guidelines, patient rights and state laws regarding claims and processing. The customer service staff and escalation department do what they can but they have no control over claims processing and of course there is no direct contact to the people who actually process the claims.

I have been spending 3 months trying to find a doctor who accepts UnitedHealthCare - I called united and their people overseas provided names and we call to schedule appt & when we get there are told the doctor does not accept united health care - this insurance is terrible if none of the doctors will participate - stay away from united health care - they steal your money and provide zero coverage.

UHC rips off its customers. Look at the $25 OTC credit for 3 months. UHC does not tell customers that they have this credit, does not tell them when the credit is expiring via email, text or US mail. Most customers don't know they have this credit, nor are even able to access the internet to order. UHC makes millions, I would say billions of dollars from cheating members like this.

This is 2026, and this company does not have internet access to be able to send me my information to my internet. I normally don't have much issues with this company but think somebody needs to get on the right year and maybe get the internet access like everyone else has.