UnitedHealthcare Vision Insurance

While some may have had a good experience with United Health Care Vision, mine has not been so. I have been paying for vision care for quite some time, yet UHCV has not processed my claim for eye glasses for 4 months. I bought a pair of eyeglasses before Christmas 2021, as my old pair fell apart while I was teaching. As of today 3/20/2022, I have not been reimbursed and the claim still has not been listed in my account. I have called UHCV every month, once in December, again in January, again in February, yet still the claim has not been processed. I plan to convince my school district, not to renew its' contract with UHCV when it comes up for review later this year. I should have never chosen this plan, and should have just saved the cost of paying for it to buy my glasses.

Why would the only 3 vision plans you offer employees not include toric lenses under the “selective contact lenses” list? Were you aware it’s actually cheaper for me to just go as a cash pay patient rather than pay for this vision insurance? Is everything about this company cheap?

I'll start by saying the plan itself is decent and I've been happy with it for the price. What I've had problems with is making payments. First, you can't make a payment online which is archaic and very inconvenient considering their hours of operation. Secondly, there's been an issue processing my payment more than once. Last time they blamed it on my bank yet I've had no issue with any other monthly automated withdrawals and my bank didn't see a problem on their end. Once again, there's a problem but I don't know what it is yet because they close early for my time zone and I can't make payments online. The first time this happened it took many calls to get it resolved with no explanation of what changed and why it started working. Hopefully, it will be resolved more quickly this time. Who's got time for this?

Horrible Company!! I paid for vision insurance for over 8 months and when I went to use it I found out it had been terminated.... That's great news when you take the morning off from work and you're sitting in the vision center waiting to start and the receptionist comes in and says your policy was terminated over a month ago. I was NEVER called, messaged, or emailed that my policy was going to be terminated!! NEVER AGAIN will I use this company!

This company is a joke - from the providers in the network to their claims process out of network. Good luck getting reimbursed - and if you do, it won't be anywhere near your QUALIFIED expenses. Hard to imagine how there are people left who haven't heard about this "insurance". Nothing insurance about them - they take your premiums and keep them, deny your claim, then make you write a letter (in 2020?) that they will ignore and deny your claim again.

I have never experienced such poor customer service as I have with UHC Vision. I have been trying to receive a check from my claim since September 6th. Numerous phone calls, 2 checks, and almost 3 months later the only thing I'm being told is what "I" can do. Their process is their process and there is no deviating from it regardless of the issue with it. It's my money so it's my problem evidently and I will just need to figure something out.

I was told by Spectera (United Health Care vision) that I could go to Kings Highway vision center to get full service. When I went there and got my exam I was then told that they were a General Vision Store and could not provide full service and would refund me the $10 copay I paid for the exam. I called Spectera regarding this issue and spoke to someone name Justin who I explained the issues and he provided me with another place to go and I had similar problems. I had the same issue again despite speaking to Justin a representative of Spectera who assured me that the 2nd vision center he recommended is in network and provides full service.

I have this insurance through my company. I have spent over 2 hours, during business hours, trying on the website and making calls to get an annual eye exam. VSP was much better. Here is what the nearby providers have said when I called: never heard of those two doctors or UHC; not accepting new appointments, we sell glasses but don't perform exams. Other providers were not on Yelp or had terrible reviews. I might skip this year's exam and wait till my new insurance kicks in at my new company. My conclusion: UnitedHealthCare Vision is not worth the premiums.

They refuse to pay for eye exam until my medical denies the claim. My medical has a supplementary discount, but it's not the same as actual vision insurance. They should pay for my eye exam, otherwise, what am I paying them so much for? Now I have to fill out a direct reimbursement form to my medical and I even need the eye doctor's state license and signature so who knows how long that would take. It's completely ridiculous that they won't pay for my eye exam so I'm switching as soon as I can. Nobody should have to deal with this ridiculousness and amount of frustration.

Last year, I received an ad in the mail saying that United Health Care AARP Medicare Advantage was coming to Maui and Lanai. At the time I had Humana and was very unhappy with them, so I looked into the AARP plan and it seemed like a good deal. One of the highlights for me, since I am relatively healthy, was the vision coverage, which listed a dozen participating providers and a "0 copay on one pair of lenses and frames every two years."