UnitedHealthcare Vision Insurance

UnitedHealthcare Vision Insurance Reviews

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About UnitedHealthcare Vision Insurance

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UnitedHealthcare Vision Insurance Reviews

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    How do I know I can trust these reviews about UnitedHealthcare Vision Insurance?
    • 4,461,376 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
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    Customer Service

    Reviewed Jan. 8, 2024

    I spent a total of 15 hours trying to rectify my issue with no success. Asked several times to speak with a supervisor and never got one. I receive over two dozen apologies with no end in sight. Very frustrating to call for anything.


    Reviewed March 20, 2022

    While some may have had a good experience with United Health Care Vision, mine has not been so. I have been paying for vision care for quite some time, yet UHCV has not processed my claim for eye glasses for 4 months. I bought a pair of eyeglasses before Christmas 2021, as my old pair fell apart while I was teaching. As of today 3/20/2022, I have not been reimbursed and the claim still has not been listed in my account. I have called UHCV every month, once in December, again in January, again in February, yet still the claim has not been processed. I plan to convince my school district, not to renew its' contract with UHCV when it comes up for review later this year. I should have never chosen this plan, and should have just saved the cost of paying for it to buy my glasses.

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      Reviewed Nov. 24, 2021

      Why would the only 3 vision plans you offer employees not include toric lenses under the “selective contact lenses” list? Were you aware it’s actually cheaper for me to just go as a cash pay patient rather than pay for this vision insurance? Is everything about this company cheap?

      Customer ServicePricePunctuality & Speed

      Reviewed March 29, 2021

      I'll start by saying the plan itself is decent and I've been happy with it for the price. What I've had problems with is making payments. First, you can't make a payment online which is archaic and very inconvenient considering their hours of operation. Secondly, there's been an issue processing my payment more than once. Last time they blamed it on my bank yet I've had no issue with any other monthly automated withdrawals and my bank didn't see a problem on their end. Once again, there's a problem but I don't know what it is yet because they close early for my time zone and I can't make payments online. The first time this happened it took many calls to get it resolved with no explanation of what changed and why it started working. Hopefully, it will be resolved more quickly this time. Who's got time for this?

      Customer ServiceStaff

      Reviewed Dec. 4, 2020

      Horrible Company!! I paid for vision insurance for over 8 months and when I went to use it I found out it had been terminated.... That's great news when you take the morning off from work and you're sitting in the vision center waiting to start and the receptionist comes in and says your policy was terminated over a month ago. I was NEVER called, messaged, or emailed that my policy was going to be terminated!! NEVER AGAIN will I use this company!


      Reviewed Jan. 17, 2020

      This company is a joke - from the providers in the network to their claims process out of network. Good luck getting reimbursed - and if you do, it won't be anywhere near your QUALIFIED expenses. Hard to imagine how there are people left who haven't heard about this "insurance". Nothing insurance about them - they take your premiums and keep them, deny your claim, then make you write a letter (in 2020?) that they will ignore and deny your claim again.

      Customer ServiceProcess

      Reviewed Nov. 22, 2019

      I have never experienced such poor customer service as I have with UHC Vision. I have been trying to receive a check from my claim since September 6th. Numerous phone calls, 2 checks, and almost 3 months later the only thing I'm being told is what "I" can do. Their process is their process and there is no deviating from it regardless of the issue with it. It's my money so it's my problem evidently and I will just need to figure something out.


      Reviewed Nov. 2, 2019

      I was told by Spectera (United Health Care vision) that I could go to Kings Highway vision center to get full service. When I went there and got my exam I was then told that they were a General Vision Store and could not provide full service and would refund me the $10 copay I paid for the exam. I called Spectera regarding this issue and spoke to someone name Justin who I explained the issues and he provided me with another place to go and I had similar problems. I had the same issue again despite speaking to Justin a representative of Spectera who assured me that the 2nd vision center he recommended is in network and provides full service.

      I then spoke to a woman name Susan and informed her as well regarding my issues. I also asked her to confirm that Kings Highway Vision did not charge me or refunded my account for the exam charge. I was assured that I was not charged and was told I was entitled to an exam and contact lens or glasses and should call Ultimate vision care to receive my exam and lenses. I am now being told that the Kings Highway Vision center billed Spectera later on despite saying they did not provide full service. Spectera then informed me that they would not cover the Ultimate Vision care exam that I received despite the fact that their employee informed me that I was entitled to an exam and lenses or glasses.

      Online & App

      Reviewed Sept. 11, 2019

      I have this insurance through my company. I have spent over 2 hours, during business hours, trying on the website and making calls to get an annual eye exam. VSP was much better. Here is what the nearby providers have said when I called: never heard of those two doctors or UHC; not accepting new appointments, we sell glasses but don't perform exams. Other providers were not on Yelp or had terrible reviews. I might skip this year's exam and wait till my new insurance kicks in at my new company. My conclusion: UnitedHealthCare Vision is not worth the premiums.


      Reviewed July 6, 2019

      They refuse to pay for eye exam until my medical denies the claim. My medical has a supplementary discount, but it's not the same as actual vision insurance. They should pay for my eye exam, otherwise, what am I paying them so much for? Now I have to fill out a direct reimbursement form to my medical and I even need the eye doctor's state license and signature so who knows how long that would take. It's completely ridiculous that they won't pay for my eye exam so I'm switching as soon as I can. Nobody should have to deal with this ridiculousness and amount of frustration.

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      UnitedHealthcare Vision Insurance author review by Cyril Tuohy

      UnitedHealthcare, an insurer in the United States, offers stand-alone vision insurance or as a “rider” to a United Healthcare dental plan. (Not all vision plans are available in all states.)

      • Plan options: UnitedHealthcare Vision offers a Plan A for glasses and contact lenses, or a Plan B for glasses and contact lenses.

      • Providers: Consumers with UnitedHealthcare can choose from a national network of eye doctors and eyewear retailers.

      • No waiting periods: Coverage kicks in within hours or days of premium payment.

      • Vision Benefit Rider: For an additional premium payment, dental plan members can add vision coverage to boost the value of their dental plan.

      by Cyril Tuohy Insurance Advisor

      Cyril Tuohy has covered the insurance industry for more than 15 years. He is an expert at writing about personal and commercial property-casualty insurance and covers life, annuities and retirement as a staff writer for a top insurance trade magazine aimed at insurance agents and financial advisors.

      UnitedHealthcare Vision Insurance Company Information

      Company Name:
      UnitedHealthcare Vision Insurance