UnitedHealthcare Vision Insurance

UnitedHealthcare Vision Insurance Reviews

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About UnitedHealthcare Vision Insurance

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UnitedHealthcare Vision Insurance Reviews

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    How do I know I can trust these reviews about UnitedHealthcare Vision Insurance?
    • 4,552,155 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceCoveragePrice

    Reviewed Oct. 13, 2024

    I had bought glasses during Xmas at 50 % off. I was assured that Spectera was in network. I then called them to verify coverage, mailed Itemized receipt, and was rejected because I purchased frame and lens at a 'discounted' price. I was expected to pay full price on glasses, in order for this insurer to provide reimbursement! Who wants to pay full price, before they can can be considered in network by their insurance provider. It's like playing a game of in network/out of network whac-a-mole! This company is a joke. Buyer beware!

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    Customer ServiceStaff

    Reviewed Sept. 3, 2024

    They got one star because zero stars is not an option. All I am trying to do is get access to the website so I can see my benefits. I have been on the phone for four hours! I have 8 different toll free numbers written down, and I have spoken to11 different people (most by way of transfers I had no idea was going to happen). Of course NONE of the representatives are American, but they do all seem to have a firm grasp of the english language, though that doesn't seem to matter because I am STILL ON THE PHONE!!! I finally yelled and screamed at the person at the last number I called, making it clear I would not give him my member Id or my date of birth, or any other information and that I wanted a supervisor. Lo and behold I finally got an American woman on the phone who is now going through the same processes al the ** went through. A half a days work was spent on this and I still can't get into the stupid website. THIS IS NOT OKAY.

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      Customer ServiceStaff

      Reviewed July 18, 2024

      I purchased contact lenses with my United Health vision plan through my job on united health care contacts website hoping it will be better since it's their website. Big mistake!! I order contact lenses online for more than 20 years and never had a problem or waiting that long for my prescription to be verified. But this is completely different experience in many levels. I also paid for 2 days expedite shipping!! Customer service is terrible, no answers, oh they will send email to IT team …. Then they sent second email!!! Unprofessional approach as I never experienced! Second customer service representative was rude, with loud TV in background and told me that now is waiting game!!! Unbelievable! So my money and me waiting for my contact lenses is waiting game now!!! I will never use this website again and also not recommending to anyone.

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      Customer Service

      Reviewed Jan. 8, 2024

      I spent a total of 15 hours trying to rectify my issue with no success. Asked several times to speak with a supervisor and never got one. I receive over two dozen apologies with no end in sight. Very frustrating to call for anything.

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      Price

      Reviewed March 20, 2022

      While some may have had a good experience with United Health Care Vision, mine has not been so. I have been paying for vision care for quite some time, yet UHCV has not processed my claim for eye glasses for 4 months. I bought a pair of eyeglasses before Christmas 2021, as my old pair fell apart while I was teaching. As of today 3/20/2022, I have not been reimbursed and the claim still has not been listed in my account. I have called UHCV every month, once in December, again in January, again in February, yet still the claim has not been processed. I plan to convince my school district, not to renew its' contract with UHCV when it comes up for review later this year. I should have never chosen this plan, and should have just saved the cost of paying for it to buy my glasses.

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      Staff

      Reviewed Nov. 24, 2021

      Why would the only 3 vision plans you offer employees not include toric lenses under the “selective contact lenses” list? Were you aware it’s actually cheaper for me to just go as a cash pay patient rather than pay for this vision insurance? Is everything about this company cheap?

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      Customer ServicePricePunctuality & Speed

      Reviewed March 29, 2021

      I'll start by saying the plan itself is decent and I've been happy with it for the price. What I've had problems with is making payments. First, you can't make a payment online which is archaic and very inconvenient considering their hours of operation. Secondly, there's been an issue processing my payment more than once. Last time they blamed it on my bank yet I've had no issue with any other monthly automated withdrawals and my bank didn't see a problem on their end. Once again, there's a problem but I don't know what it is yet because they close early for my time zone and I can't make payments online. The first time this happened it took many calls to get it resolved with no explanation of what changed and why it started working. Hopefully, it will be resolved more quickly this time. Who's got time for this?

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      Customer ServiceStaff

      Reviewed Dec. 4, 2020

      Horrible Company!! I paid for vision insurance for over 8 months and when I went to use it I found out it had been terminated.... That's great news when you take the morning off from work and you're sitting in the vision center waiting to start and the receptionist comes in and says your policy was terminated over a month ago. I was NEVER called, messaged, or emailed that my policy was going to be terminated!! NEVER AGAIN will I use this company!

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      Coverage

      Reviewed Jan. 17, 2020

      This company is a joke - from the providers in the network to their claims process out of network. Good luck getting reimbursed - and if you do, it won't be anywhere near your QUALIFIED expenses. Hard to imagine how there are people left who haven't heard about this "insurance". Nothing insurance about them - they take your premiums and keep them, deny your claim, then make you write a letter (in 2020?) that they will ignore and deny your claim again.

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      Customer ServiceProcess

      Reviewed Nov. 22, 2019

      I have never experienced such poor customer service as I have with UHC Vision. I have been trying to receive a check from my claim since September 6th. Numerous phone calls, 2 checks, and almost 3 months later the only thing I'm being told is what "I" can do. Their process is their process and there is no deviating from it regardless of the issue with it. It's my money so it's my problem evidently and I will just need to figure something out.

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      UnitedHealthcare Vision Insurance author review by Cyril Tuohy

      UnitedHealthcare, an insurer in the United States, offers stand-alone vision insurance or as a “rider” to a United Healthcare dental plan. (Not all vision plans are available in all states.)

      • Plan options: UnitedHealthcare Vision offers a Plan A for glasses and contact lenses, or a Plan B for glasses and contact lenses.

      • Providers: Consumers with UnitedHealthcare can choose from a national network of eye doctors and eyewear retailers.

      • No waiting periods: Coverage kicks in within hours or days of premium payment.

      • Vision Benefit Rider: For an additional premium payment, dental plan members can add vision coverage to boost the value of their dental plan.

      by Cyril Tuohy Insurance Advisor

      Cyril Tuohy has covered the insurance industry for more than 15 years. He is an expert at writing about personal and commercial property-casualty insurance and covers life, annuities and retirement as a staff writer for a top insurance trade magazine aimed at insurance agents and financial advisors.

      UnitedHealthcare Vision Insurance Company Information

      Company Name:
      UnitedHealthcare Vision Insurance
      Website:
      www.uhc.com