UnitedHealthcare Vision Insurance Reviews

I was told by Spectera (United Health Care vision) that I could go to Kings Highway vision center to get full service. When I went there and got my exam I was then told that they were a General Vision Store and could not provide full service and would refund me the $10 copay I paid for the exam. I called Spectera regarding this issue and spoke to someone name Justin who I explained the issues and he provided me with another place to go and I had similar problems. I had the same issue again despite speaking to Justin a representative of Spectera who assured me that the 2nd vision center he recommended is in network and provides full service.

I have this insurance through my company. I have spent over 2 hours, during business hours, trying on the website and making calls to get an annual eye exam. VSP was much better. Here is what the nearby providers have said when I called: never heard of those two doctors or UHC; not accepting new appointments, we sell glasses but don't perform exams. Other providers were not on Yelp or had terrible reviews. I might skip this year's exam and wait till my new insurance kicks in at my new company. My conclusion: UnitedHealthCare Vision is not worth the premiums.

They refuse to pay for eye exam until my medical denies the claim. My medical has a supplementary discount, but it's not the same as actual vision insurance. They should pay for my eye exam, otherwise, what am I paying them so much for? Now I have to fill out a direct reimbursement form to my medical and I even need the eye doctor's state license and signature so who knows how long that would take. It's completely ridiculous that they won't pay for my eye exam so I'm switching as soon as I can. Nobody should have to deal with this ridiculousness and amount of frustration.

Last year, I received an ad in the mail saying that United Health Care AARP Medicare Advantage was coming to Maui and Lanai. At the time I had Humana and was very unhappy with them, so I looked into the AARP plan and it seemed like a good deal. One of the highlights for me, since I am relatively healthy, was the vision coverage, which listed a dozen participating providers and a "0 copay on one pair of lenses and frames every two years."

After five days of repeatedly calling UHC for an explanation on why no pharmacies within 50 miles of New York City were in network, I reached a man in the prescriptions department who refused to help me because I said the f-word after continuously being denied coverage for my medication. He then transferred me back to the department I’ve been dealing with for 5 days that refused to help me. I assume this guy goes by Chad and thinks mayonnaise is spicy. Don’t work in healthcare if people’s emotions and the words they use to convey them offend you, bro. This is my health and well being you’re dealing with, not me calling Neiman Marcus demanding another refund on an argyle cardigan.

The Missouri Medicaid Director, in an effort to save money for the state, decided in 2017 to farm out vision services to three companies: Home State Health, UnitedHealthCare and March Vision. Although the patient's ID card clearly says UnitedHealthCare, they will deny the claim, saying it must first be sent to Aetna, who will then also deny it, then that EOB denial must be sent to March Vision in California to have any hope of paying (less the $2.00 charge for paper claims). March Vision will NOT send EOBs. You must call them and hope to get a supervisor to answer any questions on claim status and even then you may get a wrong answer. First claim took six months, four phone calls and three mailings to get paid $40. Second claim is going on four months so far, three phone calls and four mailings. I will never accept any of these insurance companies as payment again.

Spoke to someone named Jean about conflicting coverage and wanted to verify the coverage I was using was still valid (issues with my company paying for it). When I input my subscriber ID number, the automated phone computer told me it wasn't found, so of course I asked the live rep if the account was still current. She gave me a snarky response and said she was able to pull it up but didn't specifically say yes or no. When I asked another question about calendar year coverage vs. employee fiscal year, her answer was still equally ambiguous, and when I asked to clarify, I was again given attitude again. I asked her to hang up so I can take the survey at the end, which is my right due to poor customer service, and she just stayed not the line for several minutes, refusing the hang up! I've encountered bad customer service, but this woman is a piece of work! Should be fired or at least reprimanded.

My provider discontinued using UHC/Spectera because of reimbursement problems & now use them as out-of-network. Sent bill/receipt for exam of $40 to PO Box 30549 & received reimbursement. Sent receipt for eyeglasses to same PO Box on 2/12/18; followed up on 3/15/18 w/ Alan & told could not find anything in the system, so just wait. On 3/23/18 w/ Nancy who couldn't find anything yet in system; asked what address it was sent to & was told I used the wrong PO Box. Gave me PO Box 30978; resent the info that day. Can't understand why there would have been response & a check for the first claim & the second claim would be the "wrong PO Box"???

UHC and UHC Vision are technically incompetent. I have been working with my HR department and UHC customer service for over 6 weeks. My HR department has corrected the eligibility date multiple times with UHC yet their online systems for providers and patients still reflect the errant date. On top of these issues they also fail to log customer calls and can't track work done in previous phone calls with the support teams. So my HR team and I start from scratch with each new call. Their systems fail to reflect eligibility per the contracts they have with employer. If I could give negative stars for a rating I would, they don't even deserve 1 star.

The mileage to these providers listed is nowhere near being correct - DON'T KNOW WHO DID THE CALCULATIONS. Of those 100, 91 were OUT OF STATE in Md. The mileage may be correct if travelling by boat across the river, but by land, all were well over 100+ miles away. As well, 2 of the providers listed were in WEST PALM BEACH, FLA with travel distance showing 31.47 miles. Florida is 4 states away - not sure how that is showing in my 30 mile radius - but I was assured this listing was the MOST ACCURATE and UP TO DATE listing.

I have had UHC through past employers and found it difficult to deal with their customer service representatives. In this situation, I went to my "authorized" eye doctor to get a new prescription and new glasses early this year (2016). During the appointment the doctor noticed some vision problems and recommended I have further testing done to determine if surgery may be needed. I was tested for blepharoplasty, a condition where the eye's vision area is obstructed by heavy tissue above the eyelid pushing it down. This causes poor night vision, progressive driver safety issues, headaches, squinting when in bright sunlight, and low quality of life due to poor vision. The original doctor referred me to a surgeon to confirm this was necessary to correct my sight. This was not solicited by myself, this was diagnosed by eye doctors and surgeons who found a genuine concern for my future eyesight.

I spoke with three representatives with United Health Care Vision because they did not pay for a vision bill from an in network provider. When I asked to speak with a supervisor, it seemed that they just passed me on to another lower-level customer service representative. They stated that they were "paperless", but required that I write a letter to appeal their decision. Additionally, they stated that their name was "spectera(?)", but later one of the representative said that they were United Healthcare Vision. It seems very odd.

I called to get a list of providers and was told of a doctor near me. The system changed or for some reason the MD did not show as in network and I paid out of pocket. I sent my receipts via UPS, requesting a signature. My package was received and signed for the next business day. It's been 17 days and nothing. I've phoned several times to check status and was constantly informed my package wasn't received. No one could tell me where or why and I had to start all over. The money I paid out of pocket a waste. I am canceling my vision plan - no accountability and no expedition for my claim.

My employer offers voluntary vision insurance and I have purchased this coverage for the past four years at an annual cost of approximately $300. Each time I've incurred vision expenses, I've discovered that the provider I chose was out-of-network. This year I visited UHC's website to learn who was in-network and exactly what benefits I would receive. I had my contact prescription in hand while viewing the website and discovered that UHC offers contacts by mail for a reduced cost. I used a link on UHC's site to the contact provider and was required to acknowledge that I was leaving a UHC site. I arrived at a webpage that read "Welcome United Health Care Members". I made the selection of the contacts that would result in the highest level of reimbursement, 100% coverage for up to a year's supply.

Earlier on 7th of July '14, I called up United Health Vision Care for knowing my benefits for Out of Network. One of the Customer Representatives informed me by pulling up my account, that I'm eligible for total of $400 ($200 - Frame & $200-Lens). Now when I see my claim status it shows that paid by plan as $175.05 instead of $400. I called up today asking about the claim status amount. One of the representatives has again told that my plan is eligible for total of $400 ($200 - Frame & $200-Lens). When I asked the Representative - then how come only $175.05 paid instead of $400, then he transferred the call to his supervisor. Supervisor says that the information provided by their representative was wrong and my plan is only eligible for total of $200. Can someone please help me in this regard?

I signed up with United Health Care in December of 2013. No Complaints with Services they provided. Until after a Routine Eye Exam. I tried to use my eyeglass discount at the Providers that UHC had listed in their manual. To no avail. I was repeatedly questioned - did I have vision care? Apparently I did as I was able to have the eye exam with no problem. I called UHC several times and of course talked to about 10 different operators (Because you get a different one every time you call) explaining the same issue which was I was unable to find a Provider who would allow me to purchase eyeglasses. I got the standard run around and excuses.

I had an appointment with an eye doctor for a routine vision exam because I believe, but not 100% sure that a representative told me that a routine vision exam was covered under my policy. Because the claim was denied, I requested that they listen to the recorded conversation which they allegedly did. I was told that the representative did not tell me that the routine vision exam was covered; and therefore, requested that I listen to the conversation. I was told that this is proprietary information that they could not share with me. I was not happy when the company I work for changed to United Health Care because I was told doctors do not like this company because they have to fight with them and consumers would have to appeal claims due to mistakes they make. I don't know if there are any laws or regulations regarding a citizen's right to listen to a recorded conversation and was told to file a complaint with the Attorney General’s Office.

Without notice, UHC dropped two of our children, claiming they had another provider. Now, UHC has dropped my daughters, a twin, from the vision plan without reason. There has never been any contact from UHC to explain the changes or that they had occurred.