Travel Insured International Reviews

I was very disappointed that after I committed to Travel Insured, recommended by USAA Member Travel, the insurance policy recommended by Viking Cruise Lines, was not only several $hundred cheaper but included better coverage on several important line items. I have been with USAA for 54 years and trusted that any product they recommended would be competitive. So, color me ashamed and disappointed.

Our original trip was cancelled due to the war in Israel/Gaza. Travel Insured International allowed us to switch our insurance plan to another overseas trip. Easy to work with and easy to navigate their website.

When we were on vacation the hotel staff went on strike. I had travel insurance but they say it does not cover strikes. I paid for a vacation with certain amenities and I was not given all of those amenities because of the strike but according to Travel Insured there is no travel insurance that will cover staff going on strike.

We purchased this insurance for a Viking Cruise to Iceland and Norway. Thankfully we did not need it. Since Viking has long timeframes to book in advance, we knew we had to have insurance and Travel Insured International was easy to use and provided us the information and assurances we needed in case something happened that we were unable to make the trip.

I've been skeptical of travel insurance and whether it would cover an event. I'm a frequent traveler (long-time United Global Services or 1K flyer). I scheduled a unique, complicated vacation trip over a year in advance (lots of non-refundable reservations), and just before traveling, my wife broke her leg. Luckily, I had purchased travel insurance through a carrier related to USAA for the first time. I diligently put together a complete document package for Travel Insured (the carrier).

I researched several trip insurers and found Travel Insured International to have the straightforward coverage I needed and it was very competitive. I needed to feel confident traveling at 74 years old, in case a medical emergency would arise. I bought insurance for the 3 trips we had recently booked. You get better coverage if you have just booked the trip than if you wait longer.

Thankfully we didn't need the travel insurance for our 2 1/2 week trip to Europe. I always recommend buying travel insurance, unfortunately we have had to use it twice which is extremely rare. This company was easy to work with and sent all the documents needed to be prepared, just in case something happened.

I have used Travel Insured to protect my travels for years through USAA. The representatives I have dealt with have always been helpful, knowledgeable and professional. My travel schedule is a bit chaotic requiring them to cancel and transfer insurance to match the changes in my itinerary. This has always been done flawlessly. I would highly recommend Travel Insured to any traveler.

Purchased this for a European vacation and cruise. Ended up getting stuck in Chicago on the way home. Unable to reschedule me for two days. Spent over 1000$ on hotel and flights through another carrier. Submitted my documents and received notification of payment within days. So glad I got the plan and now will always use this company.

This rating is based on the quality of the coverage at a reasonable price and ease in setting up the policy. We've used them multiple times now due to an aging parent and the fact that we are a little older now and may need medical evacuation from a foreign country. We also like the fact that they are approved by USAA. Of course, the real test of a travel insurance company is in how well they handle an issue or a claim. Fortunately, over past few years with 2-3 international trips per year, we have not had to use their services. However, based on their affiliation with USAA we have confidence in their services.

This was the first time I purchased from Travel Insured International, and I was happy with the purchase. It was easy to get information on the different travel insurance options and to eventually purchase the insurance. I was impressed with what was offered considering the affordable price. It turned out our flight was delayed, resulting in my family missing the connecting flight. We were able to reschedule the connecting flight but had to pay significantly more for the changed flight.

From purchasing the plan through the submission of two claims which were processed quickly and professionally, for us, this was the best company for travel insurance we ever used. The options for coverage were very clear, and we were able to tailor the program to our needs. We have already purchased another policy from this company for a future trip.

My Payment for the travel insurance was promptly accepted without any questions or problems. Fortunately on our trip we did not have any travel problems, interruptions, or delays so no claims were submitted or needed. There is no way to adequately rate an insurance company until you experience how promptly and easily a claim is processed. Cost for the insurance was as good or better than other companies.

Their support was amazing! My daughter got food poisoning while we were in Switzerland, and I called and talked about what to do if we had to take her somewhere. They were very responsive and were willing to help. Beyond that, they kept checking in on my daughter as our trip went forward. I would highly recommend them.

Didn't need any services this trip, but did earlier in the year due to a death in the family. While I was not thrilled with the paperwork and need for doctors to sign off on everything, (as I assume all insurers would require the same) - once received, they paid immediately. We usually compare with another company, and we get more coverage for a few dollars more here and now that we've had to put in a claim, I trust them even more now.

Thankfully, we did not have a need to use them. The sign up was easy, they were the least expensive, Received all the needed information and phone numbers in advance of our trip. I believe they would have been with us if needed.

It was easy to research and purchase our international travel insurance policy online. We have used this company many times and luckily, have never had to file a claim. The prices are reasonable and we will continue to use this company in the future.

My review is based on purchase, since fortunately I did not need to cash in on any part of my travel insurance. It was very easy on the website to see the different options, what each one covers, and what the cost is. The purchase process was very easy. When I first purchased, I only knew the cost of my flights and not the land portion of my trip. Adding on the amount for my land portion coverage was also a very simple process on the website.

While the purchase process was relatively straightforward, once we (unfortunately) had to utilize the insurance we purchased, it has been far less easy. Disappointed that what should have been a resource that we paid quite a bit for has been less than helpful.

Best part is knowing we have insurance, just in case anything happens when traveling. I have read too many horror stories of people trying to save money or thinking their credit card benefits will cover them ICE.

We can travel with peace of mind knowing we had great travel insurance while traveling internationaly. Their rates are Outstanding!! We were able to travel to all of our destinations worry-free knowing we were fully covered for our trip.

The process was very easy. We spoke to an agent and explained the coverage we needed. The quote was very reasonable and we immediately were emailed our coverage details. Fortunately, we did not have any insurance needs during our trip. So we do not know what would happen if we needed to use the insurance, but the peace of mind was worth it.

I have been a customer of Travel Insured International for years as they have the best coverage for the price and I appreciate that they offer a ‘cancel any reason’ option. I recently had to submit a claim which was handled professionally and expediently. The claim rep contacted the airline and got them to refund the tax amount on my refundable fare which they would not have done had the claims rep not advocated me as the airline’s customer service was very difficult to deal with. My reimbursement will be deposited electronically which I also appreciate!

It's great peace of mind to know that I have solid coverage if something goes horribly wrong with an overseas trip. The website is user-friendly, options clearly presented, and updates to coverage are easy when trip costs are added. I have only needed to use a plan once in many years of travel, but the support was there when I was stranded at an airport and they ensured I had all the information to successfully file a claim. Now all I have to do is enjoy the adventure!

It was a struggle filling out the paperwork but ultimately they paid the claim and the money was deposited in my account.

Travel insurance is worth it, especially for long vacations. Sleep easy knowing that if anything goes wrong, it will not be an expensive mistake. Travel Insured International made sure that when we had to fly to a different airport in a storm we were reimbursed for our rental back to our car. The insurance paid for itself the first time we needed it. We never travel without it.

I have used Travel Insured several times in the past and have been very satisfied. This past time I cancelled my trip with American Cruise. American Cruise charged $500 for cancellation penalty >6 months in advance. I contacted my USAA Travel and was informed that I could transfer my policy to another trip if I wished. I was later informed I couldn't since I was penalized $500 by the cruise line, even though Travel Insured was not charged for reimbursement. I paid Travel Insured $1,960.00 for the policy.

Our initial flight was delayed over 3 hours. This caused us to miss our connecting flight. The next available flight was the following day and we were delayed a full day before we were able to reach our hotel. We were unable to get our 1st hotel night reimbursed because we were told that the delay must be 12 hours and was only counting the initial 3 hour delay and not the full 24 hour delay it caused.

My family travels extensively and we have made several claims through Travel Insured...THEY ARE FABULOUS! The rates are better than other companies I have shopped. Yes, there is difficulty submitting a claim but that is probably due to all the fraud today. My family would never use another insurance company.

The purchase process was easy, the policy was a good value, and I received good customer service when I had a question about coverage. I was very happy with Travel Insured International and will use them again.

Travel Insured processed my medical claim speedily. The claim process was simple and straightforward. When I had questions, Charles, the representative, was very helpful and professional. Highly recommend Travel Insured.

It was easy to find what I needed and purchase only that instead of extras I did not need. Fortunately, things went smoothly and I did not need to have any further contact with the company. This rating is ONLY about ease of purchase and delivery of the policy.

Easy to buy policy online, more expensive than some (about 20% of total trip costs), less for others. Have used Travel Insured in the past and claims were paid after a few months and ALL receipts must be provided. I had no claims from my most recent trip.

This company was wonderful to work with. I had to make a claim because my flights had been canceled and I had to extend my stay by 3 days. The process was quick and easy. I just provided all the paperwork needed for the claim and had my money super fast. The representative was so friendly and sympathetic and explained every detail of my payment. My sister traveled with me on this trip and the insurance company she used refused to pay her anything. Plus they asked her if she expected any money from the airline. That should not be relevant. She paid for the insurance. Anyway, super happy with company and will definitely use them again when I travel.

Use this Travel Insurance Company through the USAA portal. Their prices have been competitive, and they have always been helpful and cooperative. When one of our trips was cancelled due to the Covid epidemic, we could have received a full refund or rolled the policy over to a future trip -- which we did -- no difficulty.

When I inquired about the policy I purchased, the response was not about the question I was asking, and when I asked for clarification and additional information, the representative was at first rude and then unresponsive. I will be going with another company next time.

I have used Travel Insured on all my travels out of the country. Fortunately I have only had to file a claim on one. It was a medical claim that I made. As soon as I the paperwork in their hands, they quickly reviewed it and I received my money in short time. They are very helpful in helping you decide exactly what you need for each trip you take.

Insured a cruise through them. Cancelled as we found my wife was expecting our first child. Thought the process would be pretty cut and dry. Faaaar from it. After almost 7 month they are yet to even finish our claim after multiple inquires on the pending status of our claim and no response. We reached out again only to be given a form to have our physician fill out. This the second physician related form we have filled. Most if not all cruise lines have a clause about pregnant women not being able to travel. Hence the cancellation. Would have been better off not insuring the cruise and trying to reason with the cruise line's retention team for compensation.

I found them easy to deal with, informative on the phone and helped me through the process one of the times I made a claim due to my husband unable to do tour activities due to a bad GI issue. They aren't the cheapest, but they are quite comprehensive. They have another product that we recently used that is only sold through insuremytrip.com which is cheaper, but a middle level coverage. They are the ones that suggested looking at that coverage.

2nd claim for medical reasons I've had to file in the last two years. Absolutely flawless experience. The paperwork can be a bit overwhelming but I see that it is necessary to properly file the claim. I will always use Travel Insured for my travel and medical coverage. Any questions were promptly answered via a phone call and even email. Very comforting knowing you can rely on this company when needed.

Easy to enroll for and, thankfully, we didn't need to file a claim - but there was some questionable weather leading up to our trip, so having the plan in place gave us peace of mind. We knew that if we had a delayed or canceled flight, we had options for adapting our trip with a minimal impact to us.

I'll never buy insurance from Travel Insured again. We bought $6K of insurance including cancel for any reason and trip cancellation. We had our flight cancelled and lost a day of tours. Tried to get reimbursed and were denied.

It's a scam. My bags were delayed for 3 days and I submitted proof of this along with receipts of items I had to buy. Unfortunately, when my bag was delivered I didn't get any type of receipt for it. They said that the only way they can honor the claim was if I had the receipt on when the bag was returned despite having proof that the bag was lost.

Our experience with Travel Insured was good. Getting a policy was easy and quick, and the price was competitive. I liked the flexibility of the various policies, which I had not seen with other companies. We were able to get what we needed without paying for extraneous features. Fortunately we did not have a claim!

I used Travel Insured International many times and until 2023 I had only good experience. It took them almost a year to pay my expenses for Covid quarantine in 2002, but they paid in full and I understand that year was busy due to COVID. However, since then our experience went south. In 2023 I flew by Lufthansa to Estonia and our flight was cancelled. Lufthansa rescheduled us to a different flight and downgraded us from business class to premium economy without compensation, and cost us about $2.5K. Lufthansa rejected our claim for compensation saying it was not their fault (the fire in JFK terminal). We submitted the claim to Travel Insured and after back and forth they rejected our claim saying this is airline responsibility. They only paid $167 for Uber ride from JFK to EWR to get to rescheduled flight.

We always use Travel Insured when purchasing Travel insurance. Soon as we book our trip, the next item on the agenda is travel insurance. Critical item anymore. Have used them last 12 or 15 years, can’t remember ever using another agency. Discovered them through USAA. The only time we ever needed them was this past Feb when our cruise was canceled by Celebrity, as it included Israel. Since we didn’t need the insurance any longer, we received a complete refund, of the insurance cost. Took maybe a week to receive the check. Hard to beat that.

Overpriced for what you actually get - double speak, denied claims, ambiguous plan language, slow response time, and unhelpful staff. I'll never buy travel insurance from them again and maybe even perhaps anyone if they are any indication of the industry. We lost our baggage in Scotland and had a trip interruption on one leg of our return trip. All the documents were submitted and it took them 7 months for them to issue a $25 check when our claim was for over $500.

We have used Travel Insure as part of the USAA travel perks program. Their rates are competitive and they were responsive when we had a travel claim. Their staff are well informed and helpful. I recommend you give them a look.

They were there in the background, but no need surfaced where we had to contact the company or rely on the travel insurance. We were upset by the cost of travel insurance, but being seniors, we wouldn't make travel plans without insurance.

Premiums seem somewhat inflated for value of coverage. I'd be willing to self insure (accept more personal financial risk) with a higher deductible or only partial trip coverage up to a specified limit/amount. Another option might be let consumers choose to exclude airfare (most carriers provide credit or reimbursements for cancellations or delays). MULTI TRIP COVERAGE: I frequently don't plan trips more than 1 month in advance. A multi-trip travel insurance coverage plan should be developed that would cover me up to specified limits for X number of trips (e.g 5-10 trips over a one year or longer period). Higher risk countries/itineraries could be excluded. For example, I would like to be able to purchase coverage for five trips (up to 30 days each) with the same maximum limits (trip cost, airfare, medical evacuation and other specified benefits) for up to five trips to any covered location/destination.

We planned a trip to Israel for 2 years. When conflict broke out, the trip was cancelled. When trying to get a refund for the deposit, it was declined. I don’t understand why. Last trip I purchase trip insurance.

I have thus far not needed to actually use the insurance, but it was easy to set up, and made me feel safer about my big trip. Friends and family have had to use their insurance during trips, so I feel that it is important to have. Will keep coming back.

Absolutely horrible. Go somewhere else to find travel Insurance. Terrible communication and horrible claims adjustments. I am still waiting to be reimbursed after three months. Should be shut down. Avoid avoid avoid.

We had planned a trip to Cambodia and Vietnam and put down a $1,000 deposit when within 4 weeks, my wife was diagnosed with cancer. Her oncologist strongly recommended we not proceed with the trip and we cancelled with the tour company and got $500 back. We put in a claim for the rest of the deposit, $500. We paid Travel Insured $1,000 so they were going to make $500 with our cancellation. But they kept asking for more & more information and when we provided it, they asked for MORE!!! FINALLY, after months of continual requests, we received the $500! They made $500 and were out ZERO! Can't even imagine if we had paid for the entire trip how long they would have strung us along! Will be booking insurance with another company!

I bought travel insurance in June 2023 for my upcoming trip to Israel in October 2023. It was obviously interrupted because of Hamas committing acts of terrorism. Travel Insured sent me an email on Sunday, October 8, stating it was terrorism and that their supplier, Farmers Insurance, would cover it. Their website also stated that any insurance bought for Israel before October 10 would be covered but that they were no longer going to ensure Israel going forward. I submitted all of the documents and took a lot of time doing it, even consulting with the travel company. Angie, the rep who reviewed my claim, denied it without giving any good explanation or without telling me what documentation I needed. I immediately contacted the owner of the tour company, Brad **, who sent additional documentation the very next day.

Insurance set up is easy and they were very efficient when a claim had to be made. I have used their insurance service for many trips now. We unfortunately had to cancel a trip due to an illness. Travel Insured was easy to work with and helpful to gather all the information for a claim that was needed. Additionally, they were prompt with payment. I will continue to use their services for future travel.

Thankfully I have never had to file a claim. Easy to purchase plans and affordable. Many options for my vacations. I always purchase travel insurance whenever I plan my trips and I always use Travel Insured.

After appealing Travel Insured paid for my trip interruption. I just wish they had taken the time to review all the documents I submitted and had made the correct decision initially. However, I appreciate that they eventually corrected the decision and paid my claim. Thank you.

Needed medical coverage (just in case) for a trip outside of the US -- Insurance plan provided coverage needed at what looked to be a very competitive price. Didn't need to use it but it was reassuring to know that there was coverage there if something bad happened.

It's good to know that we have coverage for our cruises should we ever need it. My wife and I are older and have a few health issues. The peace of mind of knowing that we have coverage should we ever need it is important to us.

Don't waste your time and money on this company or on travel insurance. We had to cancel our trip to Israel because of the terrorist attack by Hamas and then the long war that is still in progress now. Yet, "war" is an exclusion in this policy. So even though it was dangerous to travel, we could not get our money back. What good is insurance if it won't cover you when you need it?

Travel Insured International will do whatever they can to NOT pay a claim correctly. My initial flight was delayed by 55 mins causing a knock-on effect, missing my connection to London and final flight to Bangkok. I had to buy a second ticket to fly to Bangkok a day late, costing $1573. They deemed my claim a 'Travel Delay' and sent me $300. I paid $149 for this insurance. I returned their check, contacted the NC Department of Insurance and before the DOI could contact them, they sent me a second check for $300. I'm returning this check also. Their 51 page explanation of benefits doesn't match their online claim options. So you'll think you're covered for "100% payment on un-used, non-refundable expenses" but you're not because they'll deem it a 'Travel Delay' which pays a max of $300. PLEASE, DO YOURSELF A FAVOR AND DON'T USE THEM.

Travel Insured has done everything in its power to not refund me the claim I made. Through slow responses, requiring same documents after having received them, forgetting to send forms necessary to the claim, adding requirements once I thought I had finished, they almost sent me over the edge for $700. I have spent HOURS on the phone with them, all of them equally nice, by the way, which is why I need to write a scathing review because it's not their employees' fault. They just have a process that is excessively opaque and cumbersome, and claim agents who dole out information one slow drip at a time. Never again.

I submitted a claim in August 2023 for an overnight camp that my child was sent home from due to getting Covid. I spoke to an agent prior to submitting documents to confirm I was submitting everything they needed. I did everything they said exactly as they directed me. They took over 3 months to finalize the claim and did everything they could to not pay the claim - not returning phone calls, not following up, asking for the same information two or three times, asking for additional excessive information that they just kept adding to the list as time went on (I provided a paid in full invoice, but they needed a bank statement showing that the money was actually taken out of the account, then asked for additional verification from the camp that I paid for the camp), asking for irrelevant information like asking me for plane tickets - twice- for a trip that did not involve airfare.

They advertise "trip interruption" as being able to file a claim if "you have to start your trip late," but when I tried to file a claim for that, the customer service admitted that actually I can only file a claim once my trip has started, therefore not if I have START my trip LATE which by definition would mean that I would have to file a claim/have a qualifying event BEFORE the START date.

I had coverage to supplement car rental insurance. I had a fender-bender against a stone wall. They declined because "your policy requires you to report it to the authorities." The authorities don't care about something like this! If had reported it, they would have sent me away. They would not have given me proof of a report. And it was in Tuscany, where few police speak any English. The customer service rep apologized but kept repeating the policy says... Don't buy insurance from them!

My son was scheduled to go on an away field trip with his 6th grade class. The night before they were set to leave he started throwing up and having terrible diarrhea. Since my youngest child and my husband had just gone through a stomach bug, we assumed that’s what he has as well. Obviously he didn’t go on the trip and I contacted his doctor the following day. They said the same thing, that he shouldn’t have gone on the trip, for obvious reasons. We contacted Travel Insured, since we found out we paid for the insurance, and after 3+ months of trying to get an answer from them, they sent contacted me back, saying we wouldn’t get a refund, because the doctor was contacted after they went on the trip. He was very sick the night before the 5am-departure day and since we went through the same thing with my daughter and husband, I waited a day to contact the doctor. Needless to say, they’re dishonest, shady and just want to take your money. DO NOT HIRE THIS TRAVEL INSURANCE COMPANY!!!!

I was diagnosed with breast cancer and had to cancel a trip. It has been over a month and they refuse to review my doctor notes and pay or give me any idea what the hold up is. Not how I want to be treated during this time.

BEWARE!!! 1 star is a 10x upgrade from what they deserve! if you enjoy losing money playing 3 card monte then Travel Insured International is for you! I made the mistake of trusting Direct Line Cruises for purchasing this scam company's insurance. My wife tested positive for covid the morning we were to sail. We went to an urgent care and were documented. After sending in required paperwork we were told because our credit card offers travel protection (true secondary coverage for free) Travel insured becomes "secondary insurance" and will not be responsible for coverage until the credit card pays first.

I filed two claims with them in July. It's two months later and they are stonewalling me: After waiting on hold for an hour, their call center just reads me what the website tells me--that my claim was received. Emails to open a support ticket are ignored. I have been buying their trip insurance for years, and this is the first time I tried to make a claim. There are other companies out there that have better reviews, and I'll use them in the future. I recommend avoiding this company.

After seeing positive reviews, I elected to purchase a policy from Travel Insured for our upcoming cruise. I called to discuss coverage options and was pleased with the information received. I made a second call to verify that “missed port” coverage was included, this was confirmed. During our cruise, an Apple Watch was stolen, and a Security Report was filed. We also had one of our ports canceled, a document from the Cruise Company was provided for insurance purposes. I opened the claim on 7/5/22 and went through the process of attaching the documentation.

They give you a proof of insurance but when something really happens they keep asking for documents they already have to ride out the 12 months and not pay a dime. We had 100% legitimate claim and they managed to ride out. Do not use them. Get a real insurance.

I purchased a travel policy from this company for a cruise in May of 2020. The cruise was canceled because of COVID-19. I contacted the company and they said no refunds that I would be issued a voucher for future use. I never received a voucher. In 2022 I planned another cruise and filed a claim online to get my voucher. After 3 months they responded by email and said they would apply my voucher to my new trip. After several email exchanges asking questions regarding the new trip, they stopped communicating. They now will not answer emails or their phone. I was on hold for over 1.5 hours and no one ever answered. I continue to try to contact them but now I am within weeks of the new trip so I will have to buy another policy, but definitely not from this company.

I had to cancel a cruise that was scheduled for February 2022. I had purchased CANCEL FOR ANY REASON coverage this trip. Travel Insured acknowledged receiving all of the needed information on April 13. Four months later, just received an email stating that they are still working to complete the claim. Really?! This is cancel for any reason coverage and it has taken four months to do absolutely nothing. In my opinion, there is no reason whatsoever that anyone should do business with this company, and travel agents that recommend it should no better, as I am sure I am not the only one that is experiencing this.

Don't waste your money. They will not fairly return your money. You'll be out their fees and the amount for the trip you are supposed to be able to get a refund thru this company. Please do your research!

Prior to trip, I wanted to modify my trip dates for this travel insurance... On hold x one hour, once they answered, they stated I had the wrong department and was transferred again. I held for another hour -- fixed my dates - took 2 seconds but was on hold for 2 hours. I also can not log in to website and have not received any links in my emails to reset my password. I tried but no emails come and when I asked they said it take up to 24 hours. Well, still no email. Here I am again, on the phone with the company on hold for one hour - no answer. I do not recommend this company. I hope I do not have to file a claim.

Below is part of my recent email to the company. They responded that they understood my frustration, but that what they require is “standard” for all insurance companies. I have not attempted to verify this, but it is clear to me that they were truly interested in discouraging valid claims, rather than preventing fraud. They were asking for a long list of documents from various sources, many of which were not relevant or necessary to our case because it was a COVID cancellation beyond our control. Not worth the money and definitely not worth the hassle!

I'm giving one star for this review because the site did not give me the option to give no stars. I paid almost $800 for a Travel Insured (out of Glastonbury, CT) for a trip to Europe. I filed my claim (relating to COVID of course) in April 2020 and I am still waiting for resolution. If I had only looked here before engaging them... Like most of the other reviews I've read about Travel Insured, they have asked for the same documentation over and over I assume in the hope I will go away. And they were always going to "escalate it" for me to another level but that resulted in no movement on the claim.

My policy clearly states under trip cancellation coverage A "Benefits will be paid up to maximum benefit for non refundable prepaid payments you made for travel arrangements.'' The policy further goes on to state that other covered reasons include quarantine (see page 10 section a). On March 26, 2020 the Canadian government invoked the Quarantine Act shutting down the border between the United States and Canada to unnecessary traffic quarantining us from entering their country. This resulted in a loss of our pre paid non refundable payments we made to the travel company and the airline. The company refused to pay for my loss.

I purchased travel insurance from Travel Insured International for a trip that was cancelled due to COVID-19. I filed the claim within days of the cancellation, and in fact filed it 3 times after being told it hadn't been received. Receipt was only acknowledged once I pointed out that their online system indicated it had been received! I spent HOURS and HOURS on hold on the phone trying to talk with a representative. I was repeatedly told someone would call me back, the matter would be elevated to a supervisor, denied direct access to the person handling the claim, and the ultimate insult was when I was YELLED at by someone answering their phone who told me they had thousands of claims to deal with. Overall experience was insulting, inefficient, and only finally resolved about 5 months later once we contacted our State Insurance Board to intervene. PLEASE STAY AWAY FROM THIS COMPANY!

Filed a claim for trip cancelled because of military restrictions on travel during COVID pandemic in March 2020. Submitted the required documents in June 2020 and have not been paid for my losses in the 9 months since then. At this point, I demand full payment of my claim as well as a partial refund of my policy due to their gross negligence.

We bought 2 policies from Travel Insured International in 2019 for cruises in 2020. All cruises were canceled by the cruise lines & our cruise money returned by the cruise company. Travel Insured International would not return any of the cost of the most expensive policy which was $1312. I sent emails & letters explaining the situation. I received 1 email in return saying they don't cover a pandemic or cancelation by the cruise line. We cost them nothing & yet they will refund nothing. We even offered to get them a letter from our doctor stating we can not travel because we are over 70 with underlying health conditions. They said no. Horrible company with horrible customer service! I'd give them no stars if I could!!

Travel Insured International out of Glastonbury, CT, after requesting and getting info from me three times took 7 months to deny my refund. The trip was cancelled due to Coronavirus, we had no control. They have ignored my phone messages and emails. I strongly urge others with the same to file a complaint with the Better Business Bureau and with the governing insurance board that oversees them.

I purchased travel insurance from Travel Insured International, Inc. I had to cancel my trip to Germany due to COVID-19. It took them 8 months to decline payment, since traveling to a foreign country during a global pandemic is not in their list of acceptable cancellation reasons. I can understand why they denied my claim. What I don't understand is why it took them 8 months to decline the claim. Why, after 4 months of filing my claim, did they request that I send them invoices, credit card statements, proof of cancellation, and more for a claim they knew they wouldn't pay? During the process they did not respond to emails or answer phone calls. The only way I got response from Travel Insured International, Inc. was by contacting the Department of Insurance.

In January we purchased "cancel for any reason" policy for trip to Switzerland in June (which ended up being cancelled by airlines). Submitted a claim in June and have been calling and emailing repeatedly. Trying to get our non-refundable portion of expenses ($500) paid to Untours. All we get is a run around. Nobody is interested in doing anything for us -- just say they'll get someone to look into it and blame Covid! Never use this company. I don't ever expect to get my money back. Does anyone know if there is a class action suit against them?

Everything about this company appeared in order from the reviews I read, but their claim processing appears to be a disaster. I submitted a claim in May for travel originally scheduled for March. Since submitting the form there has not been a single contact initiated by the company. All I have had is an automated email confirming receipt and then boilerplate emails in September and October apologizing for processing delays. I have made multiple calls to customer service, one of which resulted in a 'case' being opened on their side. But no signs of action, no queries about the contents of the claim, no evidence that any action was being taken. So am sitting here over 6 months after the claim was submitted with no indication that the claim will be honored, or that it is being actioned in any way.

Horrible company!! BUYER BEWARE! I filed a legitimate claim in May 2020 and have provided them with all paperwork and information on more than 1 occasion. My travel agent that sold me the policy called her representative and they said they were “working on it”. It’s now 6 months later and they still have not processed my claim. I will be contacting my Attorney General’s office and the Dep’t. of Finance to file a complaint as well.

Bought the cancel for any reason insurance and then COVID happened. Company refuses to refund money because "Covid isn't a covered under their policy". Covid didn't even exist when I paid for the trip. Spoke to 5 reps, got run around and was even told by a rep named Michelle on Nov 5 "that I am never getting my money back". Been fighting since May to get my money back. These people are a corrupt fraud and they should be shut down!!

We have used this company in the past but have never filed a claim. Last year we paid $830 premium for a $16000 cruise and airfare in July, 2020. When travel was canceled due to Covid-19 we worked to recover as much of our investment that we could. In June we filed a claim for $1300 to cover nonrefundable deposits and 2 plane tickets that we couldn't use because travel to Canada was forbidden. We were asked several times for documentation which we provided and finally almost 4 months later they denied the claim for some ridiculous reasons. Save your money and never use this company! They have no intention of paying claims.

Avoid this company at all costs. They have given every excuse they can and asked we provide documentation over and over. They have no intention of ever paying my wife’s medical claim on Azamara in January 2020. Why don’t they just say “We will take your premium, but will give you the runaround forever. We don’t intend to pay.” They usually give the excuse of COVID. It has been 7 months since they received our claim. Unbelievable!

I bought this insurance for a cruise in January 2019. I had to cancel for health reasons in August of 2019. All paperwork was sent in and after three times of the company loosing the paperwork, they finally told me they received it. That was in June of 2020. On October 2020 I called again and I was told they had 30,000 claims to take care but they would send a email to the correct department for a $3500.00 check. At this time I don't have much faith that I will ever see my check.

Have used this company a couple times and never had to file a claim. Recently I had to file a claim @ $2000. They wasted approx 6 months of my time going back and forth requesting one thing after the next which appeared to only delay their payment to me so they could find an excuse not to pay. A complete waste of money. Do not use this company. Definitely try another if needed.

I would like to give zero stars. Is the worst company I’ve ever dealt with. My claim was received April 15 before trips were shut down to Europe. It was a medical cancellation claim. Detailed paperwork has been sent in five times including a registered letter to my case manager which I was finally able to get the name of. She refuses to call me back or email me. I just got a partial refund of $1460. They still owe me $1780. That doesn’t include the $200 seat upgrade they wouldn’t let me claim because the tour company change the dates and I had upgraded the seats. Do not use this company. I’m ready to call an attorney.

I cancelled my May 2020 river rafting trip in mid-March. I had purchased "no fault" coverage through Travel Insured based on recommendation from Hatch River Expeditions. Travel Insured required over 10 pieces of documentation, including statement from doctor and medical expenses though I was not cancelling for that reason. Then in mid-July they help up processing while requesting a statement that the river trip company had not reimbursed me, but did not tell me it was needed. I am still waiting for any word and a significant amount (to me) of money. No communication, a "check status" page doesn't tell you anything, phones are not answered for over an hour, if at all. The worst. Have recommended that Hatch not use them in the future.

Purchased travel insurance for family trip earlier this year. Travel was cancelled because of Covid. Purchased "cancel for any reason" insurance. Despite submitting all documentation numerous times and calling multiple times (with each call with at least an hour wait), I still haven't received what I am owed. I don't believe they have any intention of paying any claims. Even if they do, it was not worth the time and effort it has taken to collect. This is a horrible company with no customer service. Would absolutely not purchase insurance through them.

We purchased insurance for an international trip in March of 2019. This company was recommended by our travel consultant. We haven’t heard anything except a request for additional paperwork to be submitted and that has been pending review since May. It is now July. We have thousands of dollars in airfares and travel arrangements that we hoped to be refunded. Our trip was canceled as I had emergency surgery shortly before the trip and we were unable to fly. I have been on hold for over a half hour and tried to send a message via their website but it wouldn’t even go through. Think we’ve been hoodwinked from this company. After reading others reviews I don’t think we’re going to have any luck. Wish I had researched this company rather than taking someone else’s word for it. Hope you weren’t taken in by this company too.

I am a personal assistant to a family and I purchased Travel Insured Protection Plus from C&F for a little over $4K. Then the COVID-19 pandemic hit and the airline cancelled the flight and fully refunded it. Since it was after the 14 day "look" period, the company only offered a voucher for future travel, not a penny in refund. I filed an exception as the family is elderly and will likely never travel internationally again. The exception was denied. I have filed a complaint with the Florida Insurance Consumer Protection office, but I want to warn people out there - DON'T WASTE YOUR MONEY!

I was planning a trip in September of 2019 with my family. One of the people traveling got seriously ill and we had to cancel the trip. Filed claim with iTravelInsured in late September. Now in late April of 2020 still waiting for the decision on the claim. We heard everything: from systems down, to 30 day review time, to requiring all kinds of documentation that have nothing to do with the claim. They literally asked for Travel Agency Bank Records. Yep, not our Bank Records, Travel Agency we purchased the trip from, their Bank Records. Now, 7 months later I am still waiting for a response. I am 80 years old and they must be hoping to run out the clock on me. Well, I am tired of waiting, might need to hire an attorney to go to court to get the money from them.

Submitted claim for a trip cancellation as a result of my hospitalization. Claim was sent certified with Post Office confirmation. My claim was never acknowledged by the company. I have called 6 consecutive days and only can leave a message with my name and number. No one has returned any of my calls and it is impossible to reach a human to talk with there. Something is seriously wrong with this company. Beware.

Was easy to purchase and pay. Do not purchase this to insure travel to a convention for work and training purposes. When my convention was cancelled they informed me they do not cover event cancellation under trip interruption. Their recorded message says they might possibly cover the cost of changing your flight ticket, however if the event has no reschedule date this is impossible. Seems like a token of hope that they know will likely not produce a payment on their part.

I had purchased travel insurance and before the ship left the dock. I passed out from dehydration. I was taken to the ship's emergency room and was treated. After being in the ER for 3 hours I was finally released and I had to pay for the entire medical treatment. After that I proceeded on my trip. After returning home I submitted all the necessary paperwork that the Travel Insurance company requested. Bill was for an estimated $340.00. I waited over 3 1/2 months and the company only paid $50.00...paid $78.00 for the premium.

Something is going on with this company. My travel friend and I had to cancel a trip because she was injured, and we filed a claim in September. We submitted all the required materials and were told that they would process it within six weeks. Long story short: after over four months of numerous calls and submissions of papers with the same information over and over, and numerous responses that “we just need one more thing,” a conversation with my attorney, and two calls in which I (at the direction of my attorney) spoke as sternly as I could, we finally received our refunds on Jan. 31. The delays and delaying tactics made me wonder if the company is in trouble or has adopted shady business practices. I will not use it in the future.

We were delayed due to a well documented/national newsworthy storm. We were on our way home from vacation. Got stuck in our connecting city (so not anywhere near home). Submitted our claim for travel delay and for baggage literally the next day. Our baggage ended up at our final destination when we didn't...so we were without our luggage for over 24 hours.

Read the reviews before you go through Travel Insured International. They denied my claim as they said the airline going out of business and not refunding me the full amount was not included in my policy. Baffling? Isn't that why you get travel insurance? I had to chase them to get this adjudication.

They will drag out a claim hoping you will give up. Insuremytrip.com has gotten involved but even they are powerless to get a timely resolution. Forms you submit are lost. They ask for the same documentation over and over but in different formats. It has been 3 months since I filed a legitimate claim and still no sign of a resolution. Other companies may charge a higher premium but if you file a claim at least you will get paid...and isn't that the reason people buy insurance? Stay away from CF Travel-they are terrible!

I Filed a claim on 10/27/19 for $213.80 for a doctor's visit and a prescription while in Austria Europe. I had a bad bacterial infection. Very happy that it was not more serious and costly. I e-mailed the claim and sent the bill from the physician and from the drugstore for the prescription. 3 weeks later....no claim resolution of any kind..... I called and found out that it might take much longer than that to process a claim. They could not give me definite time frame. They told me they would call me when they were ready to process the claim.

Filed a claim for $120.00 for a hotel physician visit in Florence Italy. Thank God it was not a serious illness. A sinus Infection. Filed the claim with CF Travel Insured in Glastonbury Connecticut. Sent the Bills from the Florence physician who was fine. This was on October 28th, 2019. Weeks later they said they needed verification that we (my wife and I) were really in Europe. I guess I would lie about a hotel doctor visit in Italy. For $120.00 for my sick wife. Sent them rail ticket stubs, airline confirmations etc...Now It's December 3rd..5 weeks..STILL NOTHING.. CALLED THEM, SENT EMAILS..RUNAROUNDS..I am Doubly glad it was not a major illness because this company STINKS AND I WILL NEVER BUY TRAVEL INSURANCE FROM THEM AGAIN!

This company did finally come through with full payment, but they strung us along for MONTHS with fancy footwork of all kinds, like telling us our claim was "incomplete" in various ways (never telling us all the ways at the same time), blaming our trip organizer, telling us we were now "prioritized" and would be contacted in the next few days (never happened), or that they somehow needed weeks to wait for the airline to tell them our flights were non-refundable, despite that being stated clearly on our airline receipts. Etc etc. They were incredibly sluggish and unresponsive, and never took responsibility for any of it. In the end we only got action after our trip organizer herself did some action behind the scenes through a personal friend she had working there. An ugly and very frustrating experience. AVOID.

Ok, so this was the first time I decided to purchase travel insurance through this company as suppose to sticking with Expedia. All I can say is do not use this company.... stick with Expedia. I made the mistake and never again. They are happy to take your money but when it comes to claims, they do not respond, they do not call you, and they do not email you. I called several times to find out what the issue was, and all I was told is, "They will call you, and they are working on your claim."

I purchase insurance from Travel Insured international, British Airways had a strike so they cancel my return trip so I have to rebooked my flight and paid rebooking fee. I submit the claim on September 28 2019. Still waiting for resolution, first they requested additional documents, next they told it will be 15-20 business days, after one months I started calling and get response somebody will contact me in the next 48 hours, wait another three days. Call again. Same response, wait another three days. Call again. Get response somebody will call in 24 hours, wait another day. Call again. Now they want copy of my credit card statement because they can't convert euro to dollars, submitted one week ago. Still waiting for reply....

After filing a claim they would not communicate and refused to pay the claim. Stay away from these people. They are just a scam! Apparently getting sick, having COPD and cancer negates the policy. Doesn't say that in the fine print. NEVER AGAIN!

We were denied a refund of our travel insurance because of a pre-existing condition. Well, my husband knew he had bad lungs, but his condition has been managed well for 50 years except when he gets an infection which is not often but he had two different bouts last winter. His infections were not chronic, planned, intentional, or predictable. Still after a massive amount of paperwork, we were denied a refund of our travel expenses. It is a much better idea to look at the benefits on your credit card than these people. You can't win here. Save your money.

I booked a family scuba trip to Caymans. My wife fell and hit her head on the concrete and got a concussion a week before. Her Doctor told her not to travel by air. That was in June. It's now September and I'm still getting 'needing more information' emails from this company. Now they want 'doctor office notes'!!! Their own forms that they sent me in June, weren't enough, even with Doctor's signature and explanation. Really??? I've used travel insurance once before and they wanted ONE SET of their documents filled in, and I got my $ back.

My wife broke her foot on our trip to Egypt. We called to get a referral for a doctor and were told they didn't have anyone to recommend. Our guide recommended going to a pharmacy (where most Egyptians appear to get medical advice and medications). My first aid, a medication to reduce swelling and a pain ointment seemed to help and the opinion was that her foot was not broken. If we terminated our trip, we would have to pay for return flights and might not get compensated. We decided to stay for the last three days without pushing my wife's pain levels. Upon returning to the U.S., my wife went immediately to an orthopedic doctor and x-rays revealed her foot was broken. She required taping and a boot for 6 weeks healing. A request was made to pay for the deductible on the boot ($185) and for one hotel stay ($87) on our last day before the flight left so my wife would be comfortable and be able to care for her injury. Requests denied.

This is the worst insurance company I have purchased Travel insurance from. But they will provide you with the highest premium with lowest coverage hiding few key material items. They know that most of the travelers are ignorant about travel insurance. And the company takes advantage of their ignorance. They will elaborate on useless insurance items and hide key items where it matters the most for travelers.

Read reviews on other sites. They ask for hundreds of pages for documentation but never pay claims. They should have their license removed for FRAUD. They want cruise receipts but I told them there was no cruise. They just keep premiums but don’t pay any legitimate claim. They should not even get a star.

I am writing this review to express my utter disgust with Travel Insured International and to warn other against purchasing their policies. My trip was canceled because my wife received a cancer diagnosis. Travel Insured International claims that her cancer was a pre-existing condition despite the actual cancer diagnosis coming several weeks after I purchased the policy. This company will make you jump through hoops, submit tons of paperwork and not reach out concerning the claim status. You will end up having to do all the heavy lifting if you have to file a claim. I will never use Travel Insured International again and will advise my friends and family to do the same. To sum it all up- Travel Insured International is a company that denies claims to cancer patients and their families.

I would not do business with Travel Insured again! I have been a customer of theirs for more than 10 years and have had more than 25 travel policies with them. I always thought I was covered and felt secure with them so I would recommend them to others. What a total deception, the one time I had to file a claim with them they did not pay. I had paid more than $2600.00 on a cruise and a week before I left my aunt had passed away. I canceled my cruise and filed a claim. I sent all the required documentation to support my claim. This is when I found out that they were not the company I thought they were. They refuse to refund me a dime. I forgot to mention I am a USAA member. That's why I felt safe using them. To my surprise and disappointment I found that Travel Insured will find any reason in the world not to pay a claim. I will never use them again and plan to spread my story as far as I can. Don't use them!!!

I found their customer service to be extremely helpful. In my time of need they directed me to what I needed. They were extremely sensitive and worked with me. They were great. I was satisfied with the processing times of my claim. It was done in a timely manner. They didn't waste my time. I am very happy with the value. It was everything I wanted and more. Their customer service alone made it a great value. You don't always get what you pay for, but in this case, I got all I paid for and more. I found them to be extremely helpful in this department as I stated before. They truly made it their business to make it an easy process for me.

The customer service is very good. I must say that I was satisfied with the service and how they work very hard to make their clients feel comfortable and happy. The claim process time is a bit long like most claim process but they ensure that you are being kept up to date as to what is going on. The value of the service is good. It could be better in comparison to other companies but they try their best to give you an exceptional customer service that will compensate for the cost. I am not sure about the ease of cancellation since I've never tried to cancel anything but I think that the process is simple and accommodating as they seek to maximize customer satisfaction and growth.

The customer service agents were pretty friendly. They were also pretty knowledgeable on the travel industry. But I did feel like she was trying to get me to purchase stuff I didn't need. I was pretty happy with the service I got for the price I paid. I didn't feel overcharged at all. But I did find out afterwards there were a few places I could have paid less.

Great customer service and they are always very helpful whenever I need help or have a question about the service. They are a great company to do business with. The claims processing time is very rapid and simple. They had my claims in the system the same day I filed them and they were very courteous during the whole procedure. This company has a great value for the product you are getting. They are a great company altogether and they will always try to find a great price for you. It is very easy to cancel your policy if you need to. You just call them at the number and tell them that you need to cancel. The process should be simple and drama free.

They were very helpful and kind and if I had a question they did what they could to get me the answer and they address me by my name which I thought was really nice of them. They were very fast at processing my claim. They understood that my time was valuable and I thought that was so nice of them and they did everything they could to see I got what I was suppose to get. I felt valuable to them. They seemed to care and could the time to help me and made me feel like a person not a number which I thought was great because that doesn't happen too often. They really didn't give me a problem. I lost my job and they understand I couldn't afford it anymore and they were just great about it and if I change my mind down the road they were there for me.

Simply the best in the market today. They totally want you to have the best trip and want to make sure all of your insurance is right there in front of you. They truly care about their customers. Extremely short and sweet. The processing time takes just a few short minutes and it is well worth your time and effort. You will have no problems here at all. If you can read then it is a piece of cake. The value of not only your time and effort but the overall security you feel with this product. Great overall service. Just pick up the phone or your laptop or any device and this is so short and sweet. There are no questions asked to why you need to cancel because they actually do care for the customer.