Travel Insured International Reviews

I purchased a travel insurance policy for a recent trip to Italy. My return flight was cancelled (twice). During this process I called Travel Insured's 800 number and they reps on the phone were very attentive and helpful. I kept all of the receipts and documents I would need to file a claim. Upon return home I filed a claim with very detailed backup (I'm a CPA). The claim department did come back and say they needed two backup documents. Even though these documents were included in my original submission I resent them anyway. Two months later and the claim is still in "review". I have left three voice mail messages (each a week apart) with the person who is suppose to handling my claim with no return call. Very dissatisfied with the claim processing service.

Great communication when I purchased the policy. Answered all my questions. Fortunately I didn't have to use it but I won't travel without it!

Easy to purchase and we felt comfortable we were covered if we needed it. Thankfully we did not need it. We also felt the pricing was comparable, if not better, than their competition. Will definitely use them again.

If I could give this company Zero Stars I would! All insurance companies are scams, but this company takes scam to another level! Travel Insured need to be sued for telling customers to get coverage and can cancel for any reason only for when you have to cancel and spend weeks sending in documents you find out that cancel for any reason is a lie. Our flight and hotel was canceled due to war strikes. We didn't cancel. If we could go, we couldn't go because the hotel and the airline closed and canceled. The airline fully refunded but the insurance would not reimburse the hotel stay saying war strikes weren't covered and we needed to purchase additional coverage. LIE and SCAM!

Being able to purchase a policy that included political evacuation was really important to me since I was going to Egypt and Turkey. I purchased the Worldwide Trip Protector Platinum; and then I didn't have any anxiety about going to that area of the world.

Purchasing travel insurance with Travel Insured International was probably the best experience I've had with this need. I have purchased trip insurance before and also insurance with various travel suppliers (airline, rental car, etc.), but on this trip, I was traveling with my mother who, because of her advanced age, was rated a higher risk. Since my wife and I were the principal travelers and the cost of adding on my mother was minimal, we were able to reflect the higher coverage against my wife and I and tailor a better quote than other websites that just look at a trip total and the travelers, and not the cost of the trip by traveler. This provided a substantial savings. I'm glad the trip went well, and we didn't need to file a claim; however, the trip was expensive enough, and my mom was old enough that it gave peace of mind to have the insurance in place.

Bought the instruments as I want to make sure my trip to Peru was covered from unexpected delays, cancellations, etc.

My first cruise and I wanted some protection in the event I had a problem. My travel agent arranged for me to establish an insurance binder with Travel Insured. The process was painless, I (thankfully) did not need to use the policy so there is not much more I can say. I was happy with the coverage and the agency.

If you are considering Travel Insured for "peace of mind," look elsewhere. My experience has shown that when things actually go wrong, their "Assistance Company" is worse than unhelpful they are negligent and contradictory. I recently faced a travel disruption and reached out for help. I was initially told by an agent that they "cannot book or modify commercial flights." When I pushed back, I spoke to a concierge agent the very next day who confirmed this was completely false. The concierge agent admitted the previous representative was negligent, acknowledged that flight assistance is a service they do provide, and even opened a formal case to address the failure. Here is why you should stay away:

1) FALSE ADVERTISING!!!! When you first look them up online, they say they will refund your money for a canceled trip. I had to cancel a trip overseas because of an emergency room visit. I sent in all the documents they asked for--including the doctor's form. Even though I sent (the beginning of Nov. 2025) in everything they requested and they sent an email saying that they received the forms, they kept asking for them again and again. One of the questions on the customer's form was, "Do you plan to use the credits." I wrote that I HOPE to, but with all the diagnoses that I had and what the doctor wrote, I didn't know if I'd actually be able to. In fact, I did make a reservation for another time and, again, had to cancel because of another ER visit. They claim that the use of the credits is explained in the plan material all the way down on page 12. I would say most people trust what they are told to sign is correct and don't bother to read all that.

Insured my international cruise which sailed Dec. 2025. As of Feb. 26, 2026, I'm still fighting with the insurance for reimbursement of a single supplement I was charged when my sister (cabin mate) had unexpected surgery BEFORE the cruise and was not able to sail with me. I have submitted an unbelievable amount of paperwork numerous times and they still want more. I'm NOT EVEN THE ONE WHO CANCELLED.

It was average. When the storms were rolling in and flights were getting canceled we never heard from them. An above average company would have reached out to see if we needed to make a claim.

Do Not use this company!!!! They "cancel for any reason". Is very misleading, read the fine print. After I finally jumped through all the hoops of submitting endless paperwork, I finally got a check. About 6 weeks later from start to finish. Oh and I only got 75% back because the traveler wasn't dead or in the hospital. Buyer beware!!!!

Do not buy insurance thru them. I bought expensive "cancel for any reason" insurance and that was a lie. Not only did they end up paying only a tiny amount because of some apparent "small print" (even though I called before I purchased and was assured it was cancel for any reason) but before that they made me jump thru ridiculous hoops for months - I had to beg for letters from airline companies and travel agent and cruise ship all so they could deny my coverage.

We had a last minute medical emergency that forced us to cancel our trip to Africa. After the emergency was resolved, we were able to protect our $16,000 + investment in the land side of the trip by rebooking to a future date — money that Travel Insured would have had to reimburse to is if we had not rebooked. In order to rebook, we had to pay an additional small amount of less than $800. Even though this modest payment protected Travel Insured from having to repay us the original $16,000, they refused to reimburse us, citing the dubious technicality that it related to a “different trip” that they had not insured — the rebooking. Never mind that the payment saved them $16,000 on the trip they DID insure. They refused repeatedly. Such a concept of basic fairness was clearly foreign to them. Not the way they operated. Will never use them again.

Great price for the 3 of us. Fortunately never had to use. Felt if we had any issues they were easy to contact through WhatsApp. Had to switch cruises and they made it easy to do. Very personable and nice.

Did not need to use your service, but had peace of mind that if we did, we would be taken care of. Also, you were highly recommended by our Travel Advisor and past clients of hers. Peace of mind does not have a price.

On May 6, 2025, I was scheduled to travel to Israel on a Delta Airlines flight. On May 5, 2025, Delta canceled the flight due to security circumstances. I immediately attempted to reschedule but was informed of no alternative flights, I was compelled to purchase an alternative ticket on a different Airlines, on the earlier date was May 11, 2025. This incurred nearly twice the cost of my original Delta fare..

Not only do they want receipts but also have a credit card statement. Plus hotel documentation that you were really in Paris. This is a company who wants to not give any money out for people who truly has a medical case. I would never recommend this company and will tell others to avoid TII.

The worst!! Do not purchase travel insurance through this company. They do not honor their policies and will not pay out or reimburse you anything especially if you use a travel agency!!! They will take your money then deny your valid claims for whatever reason they choose. The policy language is contradictory. It says one thing but means something totally different. I will be seeking legal representation against this company!!

We did not need to use the insurance while in Europe; however, it was very comforting to know that we had it in case we needed to use it. I recommend to anyone that they secure their trip. Flights get canceled, connections get broken, delays happen and medications only go so far. Anything could go wrong, so why not be prepared for emergencies.

A disappointing experience with Travel Insured International. A claim was filed after I was diagnosed as needing emergency surgery the day before my trip. I submitted the info for the documents for a claim but a response took months. The claims process was frustratingly slow, and the same documents had to be submitted multiple times. It felt like the company was trying to avoid paying the claim. Then they finally called to deny my claim on a technicality.

I bought this insurance in case I needed it. Well I became ill and doctors wrote about it and they denied me getting my refund due to the fact that I bought the insurance when I made my final payment and I really wanted to go on the cruise, not be ill, no one wants to be ill. I had bought insurance before this from Alliance and had a little problem, and they were fantastic and helpful but I would advise NO ONE to purchase from this company!!!!

I'm a big believer in travel insurance and always purchase it for big trips especially those involving varied family members. I also understand the importance of why there are specific explanations as to what is covered and what is not. Frankly, I feel in this case, the failure of evaluating our situation with some logic, was quite unreasonable. The trip was to be for 8 family members (4 cruise cabins). My step-daughter started ONE YEAR in advance to secure her birth certificate... born in Australia when my husband was an exchange pilot in their air force. If she applied for her updated passport PRIOR to getting her birth certificate, there would have been a "flag" so to speak in the system that she had applied and it had been denied (because of lack of all documentation). She was advised to wait for the birth certificate... and has a trail of phone calls, messages, and emails to demonstrate her effort to get it.

Travel Insured consistently respond quickly. Their representatives are very polite and understanding. Airlines should be as responsive and ethical in applying compensation so that insurers don't have to pick up the slack!

Handled my claim efficiently and quickly. Thanks very much. Good communication frequently via e-mail and telephone. They were specific about what documents they need to process the claim. Payment made quickly once approved.

Purchased travel insurance for a cruise - very simple and easy process! We found this a real need as we've had to cancel trips in the past and have had family members be injured and had to cancel trips.

Regards of travel insurance, the Travel insured means you have nothing to worry about even if you tour in the Southeast Asia country. My coverage is enough for my visit. By the grace of God I returned to America safe and sound.

My trip to Israel was postponed by 3 months due to the conflict going on there. Delta Airlines had stopped flying into Israel temporarily and Travel Insured International adjusted my travel days so I'm covered for my trip in March. Thank you.

Initially purchased two policies pre-covid. When covid struck, neither vacation was covered because covid was a non-covered issue. I received credits for coverage of future vacations. I used one credit to cover a vacation with my mother-in-law (which I had to purchase additional coverage for). My mother-in-law died 2 weeks prior to the vacation and dealing with Travel Insured to recoup the unreimbursed costs was horrendous. My wife broke down in tears on multiple occasions and on one call just had to hang up due to unreasonable badgering by the agent. The second credit was used but claim was not necessary. Do not use this company unless you purchase cancel for any reason insurance.

I purchased this insurance upon the recommendation of my travel agent. I don't know if she has ever dealt with Travel Insured International's claim process, but it isn't straightforward. The website encourages you to start the claim on line, but uploading documents fails on multiple browsers. Then I called and was told there's a ticket submitted on the document upload process so they'll email me the forms and I can email my documents. The emails did not include a Trip Interruption Claim Form, which I needed. That was solved by another exchange of emails since I couldn't find the form on their website.

Traveling internationally always poses some risk - medical insurance and insurance on personal belongings across international borders can be difficult to determine, but when I get the Travel Policy from Travel Insured International I have a high level of confidence that I have coverage. I've used them several times, and on one trip had need of the policy. While the incident that required the claim was not much fun, it was a pretty smooth experience to file the claim. I would recommend them to others with no hesitation.

Selecting and ordering travel insurance was easy. I had a last minute change to my itinerary & the Travel Insured reps I worked with handled my changes quickly and professionally. The cost was very competitive and I highly recommend Travel Insured.

Submitting a claim was easy. Forms to complete were easy to understand. Communication regarding my claim was great and I received a refund for missed travel in a very timely manner. Emails and telephone calls were provided by Travel Insured International to confirm all correspondence was received and that I was satisfied with the interaction.

Hats off to Steve, Deanna, and Kim at Travel Insured International. They have gone out of their way to assist me in the claim filing process. They have taken extra steps to assist me. I will always return to them when I need travel insurance. Thank you so much.

We did not need to use our insurance thankfully. We feel the price is reasonable and it is worth having for the peace of mind. Definitely less expensive than purchasing through the cruise lines. I would recommend to others and hope to never have to use it. We did have a cruise cancelled due to covid and this company gave us a credit to use in the future which they probably did not have to do.

DO NOT - DO NOT – DO NOT use this company for any type of Travel Insurance -YOU’LL BE SORRY YOU DID! In my opinion, it is absolutely, the worst staffed company in the USA, including the President and CEO who have absolutely no customer care skills, no compassion, ridiculous rules, and horrific and torturous claim filing procedures. The bottom line, they will do anything to deny your claim. After getting nowhere with their claims representative, I asked to speak with a supervisor. IT TOOK 3 DAYS FOR A SUPERVISOR TO RESPOND and he give me the same excuses why the company could not pay the claim. I then wrote the CEO and the President of the company and here is an exact quote from the response I received from the President’s Office:

We had a trip planned for Switzerland in Oct and unfortunately it was canceled due to a hurricane. It was super simple to go through the claim process and they told me everything I needed to send with the form (that they filled out and emailed me) to ensure the process went smoothly. Since they were so helpful and informative the claim was approved quickly. Will definitely use Travel Insured for future travel!

I used Travel Insured through USAA for my last trip insurance to cover flight, hotel & cruise. The website was easy to use & the price was the great. Give them a try even if you're not a USAA member.

I had an unbelievable trip. Have my travel plans insured gave me a peace of mind and allowed me more time to focus on having a great time. I was grateful that I didn't have to use it. Hurricane Milton did delay my return to Florida, but I was able to make arrangements without filing a claim.