Travel Insured

Travel Insured

 3.4/5 (65 reviews)
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Overall Rating3.4 out of 5
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About Travel Insured

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Travel Insured Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: March 29, 2023

I was diagnosed with breast cancer and had to cancel a trip. It has been over a month and they refuse to review my doctor notes and pay or give me any idea what the hold up is. Not how I want to be treated during this time.

4 people found this review helpful
Verified Reviewer
Original review: Feb. 20, 2023

BEWARE!!! 1 star is a 10x upgrade from what they deserve! if you enjoy losing money playing 3 card monte then Travel Insured International is for you! I made the mistake of trusting Direct Line Cruises for purchasing this scam company's insurance. My wife tested positive for covid the morning we were to sail. We went to an urgent care and were documented. After sending in required paperwork we were told because our credit card offers travel protection (true secondary coverage for free) Travel insured becomes "secondary insurance" and will not be responsible for coverage until the credit card pays first.

2 people found this review helpful

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    Verified Reviewer
    Original review: Sept. 18, 2022

    I filed two claims with them in July. It's two months later and they are stonewalling me: After waiting on hold for an hour, their call center just reads me what the website tells me--that my claim was received. Emails to open a support ticket are ignored. I have been buying their trip insurance for years, and this is the first time I tried to make a claim. There are other companies out there that have better reviews, and I'll use them in the future. I recommend avoiding this company.

    8 people found this review helpful
    Verified Reviewer
    Original review: Sept. 8, 2022

    After seeing positive reviews, I elected to purchase a policy from Travel Insured for our upcoming cruise. I called to discuss coverage options and was pleased with the information received. I made a second call to verify that “missed port” coverage was included, this was confirmed. During our cruise, an Apple Watch was stolen, and a Security Report was filed. We also had one of our ports canceled, a document from the Cruise Company was provided for insurance purposes. I opened the claim on 7/5/22 and went through the process of attaching the documentation.

    After 10 days nothing had been done, I attempted to call their “Claims” department w\out success. 3 hours on hold and I simply was unable to wait longer. I sent an email to address the issue and received no reply. I called again the following day and was on hold for another 3 hours. I left the call connected and went to lunch. My call counter showed the call ended after 3 hours and 45 minutes. I am now experiencing the same issues as others, no progress on my claim, no contact or updates. My 3rd call was finally answered, the CSR said that they had everything they needed and she would request the claim to be reviewed. Two weeks went by without contact. I’m currently on-hold again for 45 minutes without answer. STAY AWAY!!! Purchase insurance from a “reputable” company.

    8 people found this review helpful
    Verified Reviewer
    Original review: Sept. 3, 2022

    They give you a proof of insurance but when something really happens they keep asking for documents they already have to ride out the 12 months and not pay a dime. We had 100% legitimate claim and they managed to ride out. Do not use them. Get a real insurance.

    5 people found this review helpful
    Verified Reviewer
    Original review: Sept. 2, 2022

    I purchased a travel policy from this company for a cruise in May of 2020. The cruise was canceled because of COVID-19. I contacted the company and they said no refunds that I would be issued a voucher for future use. I never received a voucher. In 2022 I planned another cruise and filed a claim online to get my voucher. After 3 months they responded by email and said they would apply my voucher to my new trip. After several email exchanges asking questions regarding the new trip, they stopped communicating. They now will not answer emails or their phone. I was on hold for over 1.5 hours and no one ever answered. I continue to try to contact them but now I am within weeks of the new trip so I will have to buy another policy, but definitely not from this company.

    3 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Aug. 11, 2022

    I had to cancel a cruise that was scheduled for February 2022. I had purchased CANCEL FOR ANY REASON coverage this trip. Travel Insured acknowledged receiving all of the needed information on April 13. Four months later, just received an email stating that they are still working to complete the claim. Really?! This is cancel for any reason coverage and it has taken four months to do absolutely nothing. In my opinion, there is no reason whatsoever that anyone should do business with this company, and travel agents that recommend it should no better, as I am sure I am not the only one that is experiencing this.

    11 people found this review helpful
    Verified Reviewer
    Original review: June 8, 2022

    Don't waste your money. They will not fairly return your money. You'll be out their fees and the amount for the trip you are supposed to be able to get a refund thru this company. Please do your research!

    13 people found this review helpful
    profile pic of the author
    Verified Reviewer
    Original review: April 26, 2022

    Prior to trip, I wanted to modify my trip dates for this travel insurance... On hold x one hour, once they answered, they stated I had the wrong department and was transferred again. I held for another hour -- fixed my dates - took 2 seconds but was on hold for 2 hours. I also can not log in to website and have not received any links in my emails to reset my password. I tried but no emails come and when I asked they said it take up to 24 hours. Well, still no email. Here I am again, on the phone with the company on hold for one hour - no answer. I do not recommend this company. I hope I do not have to file a claim.

    18 people found this review helpful
    Verified Reviewer
    Original review: June 21, 2021

    Below is part of my recent email to the company. They responded that they understood my frustration, but that what they require is “standard” for all insurance companies. I have not attempted to verify this, but it is clear to me that they were truly interested in discouraging valid claims, rather than preventing fraud. They were asking for a long list of documents from various sources, many of which were not relevant or necessary to our case because it was a COVID cancellation beyond our control. Not worth the money and definitely not worth the hassle!

    Your company has made this into such an unnecessary hassle by requiring so much documentation. This school trip was cancelled due to COVID. There is no way anyone could have gone, and some of the paperwork you are asking for we never had in the first place, such as an itinerary, because the trip was cancelled before we got it. I don’t even know how an itinerary would be relevant when the entire trip was cancelled for everyone at the school. We purchased this policy directly through the travel website, so we were not expecting to have to work so hard to get our money back. This may have been company policy and fairly typical of an insurance company, but it was an incredibly poor way to treat your customers during COVID.

    In your email you ask for extra time for claims due to higher volume due to COVID. A year and three months later seems like a long time to still be milking that excuse—but do you not realize that things were also harder and more complicated for the families who needed to file those claims? It was a terribly stressful time for us, and we just couldn’t handle the paperwork scavenger hunt you sent us on. The ethical, kind choice would have been for your company to consider the incredible stress almost everyone was under, and take steps to NOT overwhelm your customers with excessive paperwork that you must have known was going to be difficult to gather. You obviously decided to go a different direction.

    23 people found this review helpful
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    Travel Insured author review by Holly Johnson

    Founded in 1994, and formerly a part of the Travelers Insurance Group, Travel Insured works with more than 1,500 travel agencies to offer quality travel insurance products.

    • Shop by state: Since every state has different regulations about the types of travel insurance available, Travel Insured only shows the plans available in your state of residence.

    • Tiered plans available: See plans that cover everything from a low-cost guarantee on airfare to comprehensive medical and trip protection.

    • Up to 5-day delay coverage: With a daily limit of $200 and a plan maximum of $1,000, you are covered for up to five days in the event that your travel is delayed.

    • Business concierge services: When traveling for work, you may need to find a place to print documents, make copies or send shipments, all of which the business concierge service can help you with.

    • Online claim filing: File a claim online, without spending any time on hold or dealing with spotty phone reception.

    by Holly Johnson Personal Finance Writer

    Holly Johnson is the founder of Club Thrifty, a personal finance and travel resource geared to families, and has over 10 years of freelance writing experience covering credit cards, loans, insurance and other banking topics. She is also the co-author of budgeting book Zero Down Your Debt: Reclaim Your Income and Build a Life You'll Love. Johnson is an investment expert who built and manages her own seven-figure portfolio, and she frequently writes about various investment strategies.

    Travel Insured Company Information

    Company Name:
    Travel Insured
    Travel Insured International P.O. Box 6503
    Postal Code:
    United States