Travel Insured

I was diagnosed with breast cancer and had to cancel a trip. It has been over a month and they refuse to review my doctor notes and pay or give me any idea what the hold up is. Not how I want to be treated during this time.

BEWARE!!! 1 star is a 10x upgrade from what they deserve! if you enjoy losing money playing 3 card monte then Travel Insured International is for you! I made the mistake of trusting Direct Line Cruises for purchasing this scam company's insurance. My wife tested positive for covid the morning we were to sail. We went to an urgent care and were documented. After sending in required paperwork we were told because our credit card offers travel protection (true secondary coverage for free) Travel insured becomes "secondary insurance" and will not be responsible for coverage until the credit card pays first.

I filed two claims with them in July. It's two months later and they are stonewalling me: After waiting on hold for an hour, their call center just reads me what the website tells me--that my claim was received. Emails to open a support ticket are ignored. I have been buying their trip insurance for years, and this is the first time I tried to make a claim. There are other companies out there that have better reviews, and I'll use them in the future. I recommend avoiding this company.

After seeing positive reviews, I elected to purchase a policy from Travel Insured for our upcoming cruise. I called to discuss coverage options and was pleased with the information received. I made a second call to verify that “missed port” coverage was included, this was confirmed. During our cruise, an Apple Watch was stolen, and a Security Report was filed. We also had one of our ports canceled, a document from the Cruise Company was provided for insurance purposes. I opened the claim on 7/5/22 and went through the process of attaching the documentation.

They give you a proof of insurance but when something really happens they keep asking for documents they already have to ride out the 12 months and not pay a dime. We had 100% legitimate claim and they managed to ride out. Do not use them. Get a real insurance.

I purchased a travel policy from this company for a cruise in May of 2020. The cruise was canceled because of COVID-19. I contacted the company and they said no refunds that I would be issued a voucher for future use. I never received a voucher. In 2022 I planned another cruise and filed a claim online to get my voucher. After 3 months they responded by email and said they would apply my voucher to my new trip. After several email exchanges asking questions regarding the new trip, they stopped communicating. They now will not answer emails or their phone. I was on hold for over 1.5 hours and no one ever answered. I continue to try to contact them but now I am within weeks of the new trip so I will have to buy another policy, but definitely not from this company.

I had to cancel a cruise that was scheduled for February 2022. I had purchased CANCEL FOR ANY REASON coverage this trip. Travel Insured acknowledged receiving all of the needed information on April 13. Four months later, just received an email stating that they are still working to complete the claim. Really?! This is cancel for any reason coverage and it has taken four months to do absolutely nothing. In my opinion, there is no reason whatsoever that anyone should do business with this company, and travel agents that recommend it should no better, as I am sure I am not the only one that is experiencing this.

Don't waste your money. They will not fairly return your money. You'll be out their fees and the amount for the trip you are supposed to be able to get a refund thru this company. Please do your research!

Prior to trip, I wanted to modify my trip dates for this travel insurance... On hold x one hour, once they answered, they stated I had the wrong department and was transferred again. I held for another hour -- fixed my dates - took 2 seconds but was on hold for 2 hours. I also can not log in to website and have not received any links in my emails to reset my password. I tried but no emails come and when I asked they said it take up to 24 hours. Well, still no email. Here I am again, on the phone with the company on hold for one hour - no answer. I do not recommend this company. I hope I do not have to file a claim.

Below is part of my recent email to the company. They responded that they understood my frustration, but that what they require is “standard” for all insurance companies. I have not attempted to verify this, but it is clear to me that they were truly interested in discouraging valid claims, rather than preventing fraud. They were asking for a long list of documents from various sources, many of which were not relevant or necessary to our case because it was a COVID cancellation beyond our control. Not worth the money and definitely not worth the hassle!