Travel Insured International Reviews

Did not need to use your service, but had peace of mind that if we did, we would be taken care of. Also, you were highly recommended by our Travel Advisor and past clients of hers. Peace of mind does not have a price.

On May 6, 2025, I was scheduled to travel to Israel on a Delta Airlines flight. On May 5, 2025, Delta canceled the flight due to security circumstances. I immediately attempted to reschedule but was informed of no alternative flights, I was compelled to purchase an alternative ticket on a different Airlines, on the earlier date was May 11, 2025. This incurred nearly twice the cost of my original Delta fare..

Not only do they want receipts but also have a credit card statement. Plus hotel documentation that you were really in Paris. This is a company who wants to not give any money out for people who truly has a medical case. I would never recommend this company and will tell others to avoid TII.

The worst!! Do not purchase travel insurance through this company. They do not honor their policies and will not pay out or reimburse you anything especially if you use a travel agency!!! They will take your money then deny your valid claims for whatever reason they choose. The policy language is contradictory. It says one thing but means something totally different. I will be seeking legal representation against this company!!

We did not need to use the insurance while in Europe; however, it was very comforting to know that we had it in case we needed to use it. I recommend to anyone that they secure their trip. Flights get canceled, connections get broken, delays happen and medications only go so far. Anything could go wrong, so why not be prepared for emergencies.

A disappointing experience with Travel Insured International. A claim was filed after I was diagnosed as needing emergency surgery the day before my trip. I submitted the info for the documents for a claim but a response took months. The claims process was frustratingly slow, and the same documents had to be submitted multiple times. It felt like the company was trying to avoid paying the claim. Then they finally called to deny my claim on a technicality.

I bought this insurance in case I needed it. Well I became ill and doctors wrote about it and they denied me getting my refund due to the fact that I bought the insurance when I made my final payment and I really wanted to go on the cruise, not be ill, no one wants to be ill. I had bought insurance before this from Alliance and had a little problem, and they were fantastic and helpful but I would advise NO ONE to purchase from this company!!!!

I'm a big believer in travel insurance and always purchase it for big trips especially those involving varied family members. I also understand the importance of why there are specific explanations as to what is covered and what is not. Frankly, I feel in this case, the failure of evaluating our situation with some logic, was quite unreasonable. The trip was to be for 8 family members (4 cruise cabins). My step-daughter started ONE YEAR in advance to secure her birth certificate... born in Australia when my husband was an exchange pilot in their air force. If she applied for her updated passport PRIOR to getting her birth certificate, there would have been a "flag" so to speak in the system that she had applied and it had been denied (because of lack of all documentation). She was advised to wait for the birth certificate... and has a trail of phone calls, messages, and emails to demonstrate her effort to get it.

Travel Insured consistently respond quickly. Their representatives are very polite and understanding. Airlines should be as responsive and ethical in applying compensation so that insurers don't have to pick up the slack!

Handled my claim efficiently and quickly. Thanks very much. Good communication frequently via e-mail and telephone. They were specific about what documents they need to process the claim. Payment made quickly once approved.

Purchased travel insurance for a cruise - very simple and easy process! We found this a real need as we've had to cancel trips in the past and have had family members be injured and had to cancel trips.

Regards of travel insurance, the Travel insured means you have nothing to worry about even if you tour in the Southeast Asia country. My coverage is enough for my visit. By the grace of God I returned to America safe and sound.

My trip to Israel was postponed by 3 months due to the conflict going on there. Delta Airlines had stopped flying into Israel temporarily and Travel Insured International adjusted my travel days so I'm covered for my trip in March. Thank you.

Initially purchased two policies pre-covid. When covid struck, neither vacation was covered because covid was a non-covered issue. I received credits for coverage of future vacations. I used one credit to cover a vacation with my mother-in-law (which I had to purchase additional coverage for). My mother-in-law died 2 weeks prior to the vacation and dealing with Travel Insured to recoup the unreimbursed costs was horrendous. My wife broke down in tears on multiple occasions and on one call just had to hang up due to unreasonable badgering by the agent. The second credit was used but claim was not necessary. Do not use this company unless you purchase cancel for any reason insurance.

I purchased this insurance upon the recommendation of my travel agent. I don't know if she has ever dealt with Travel Insured International's claim process, but it isn't straightforward. The website encourages you to start the claim on line, but uploading documents fails on multiple browsers. Then I called and was told there's a ticket submitted on the document upload process so they'll email me the forms and I can email my documents. The emails did not include a Trip Interruption Claim Form, which I needed. That was solved by another exchange of emails since I couldn't find the form on their website.

Traveling internationally always poses some risk - medical insurance and insurance on personal belongings across international borders can be difficult to determine, but when I get the Travel Policy from Travel Insured International I have a high level of confidence that I have coverage. I've used them several times, and on one trip had need of the policy. While the incident that required the claim was not much fun, it was a pretty smooth experience to file the claim. I would recommend them to others with no hesitation.

Selecting and ordering travel insurance was easy. I had a last minute change to my itinerary & the Travel Insured reps I worked with handled my changes quickly and professionally. The cost was very competitive and I highly recommend Travel Insured.

Submitting a claim was easy. Forms to complete were easy to understand. Communication regarding my claim was great and I received a refund for missed travel in a very timely manner. Emails and telephone calls were provided by Travel Insured International to confirm all correspondence was received and that I was satisfied with the interaction.

Hats off to Steve, Deanna, and Kim at Travel Insured International. They have gone out of their way to assist me in the claim filing process. They have taken extra steps to assist me. I will always return to them when I need travel insurance. Thank you so much.

We did not need to use our insurance thankfully. We feel the price is reasonable and it is worth having for the peace of mind. Definitely less expensive than purchasing through the cruise lines. I would recommend to others and hope to never have to use it. We did have a cruise cancelled due to covid and this company gave us a credit to use in the future which they probably did not have to do.

DO NOT - DO NOT – DO NOT use this company for any type of Travel Insurance -YOU’LL BE SORRY YOU DID! In my opinion, it is absolutely, the worst staffed company in the USA, including the President and CEO who have absolutely no customer care skills, no compassion, ridiculous rules, and horrific and torturous claim filing procedures. The bottom line, they will do anything to deny your claim. After getting nowhere with their claims representative, I asked to speak with a supervisor. IT TOOK 3 DAYS FOR A SUPERVISOR TO RESPOND and he give me the same excuses why the company could not pay the claim. I then wrote the CEO and the President of the company and here is an exact quote from the response I received from the President’s Office:

We had a trip planned for Switzerland in Oct and unfortunately it was canceled due to a hurricane. It was super simple to go through the claim process and they told me everything I needed to send with the form (that they filled out and emailed me) to ensure the process went smoothly. Since they were so helpful and informative the claim was approved quickly. Will definitely use Travel Insured for future travel!

I used Travel Insured through USAA for my last trip insurance to cover flight, hotel & cruise. The website was easy to use & the price was the great. Give them a try even if you're not a USAA member.

I had an unbelievable trip. Have my travel plans insured gave me a peace of mind and allowed me more time to focus on having a great time. I was grateful that I didn't have to use it. Hurricane Milton did delay my return to Florida, but I was able to make arrangements without filing a claim.

Easy to communicate and set up our plan. Gave me peace of mind while preparing and on our trip. Thank you for your great service. Very responsive and answered all of my questions. The group was recommended to me and I'm happy I chose them.

Glad we didn't actually need it as the weather for the cruise and the flights back and forth to the port were fantastic. The price was much better for the same/better coverage than from the cruise line thanks to the USAA benefit.

I've been trying to file a claim for a couple of weeks. All it does when you go to "File a Claim" is tell you that it's "Loading...Getting Profile Data. Please wait." and does not ever do anything. Tried on 2 separate devices and both do the same thing. The website states they highly recommend filing a claim online, but I don't think they really want you to file any claims. Would not recommend using this company if you expect you will have to file a claim.

Travel Insured reimbursed us fully for our out of pocket travel expenses. Their response was rapid with very few questions. We were quite satisfied with their service and would recommend them to others.

Coverage options for international travel insurance are comprehensive, and the website is easy to use when researching and selecting product options. When we had to make some last-minute changes to our policy prior to leaving on our trip, we were able to reach Support quickly and the support we received was very helpful and the result completely satisfactory. The Support staff we dealt with were friendly, professional, and efficient. We have used Travel Insured for several years in a row now and have been very satisfied with their product and services.

I recently had to cancel a trip last minute due to an leg injury and surgery to my travel partner. I called Travel Insured, and they walked me through the steps to make a claim. Once I had all the info needed, including notes from the surgeon, I was able to file a claim. I was expecting several back and forths on the claim, but about a week later, I was informed that it had been approved and the payment was being sent. It was a great experience and the clear instructions I was given helped make the process and payment easy.