AIG Homeowners Insurance Reviews

I’m a single mother of a special needs child. I filed a claim over a week ago and I still don’t have water in my kitchen sink. They haven’t bothered to call me to tell me they can’t find someone to service my claim. I’ve called repeatedly to ask for escalation and/or a supervisor or manager to call me back. The supervisors, I’m told, are conveniently “in a meeting” or “unavailable”, and the grunts that answer the phone have no power to do anything except tell me to continue to wait. EIGHT DAYS WITH NO WATER IN THE KITCHEN SINK. EIGHT! DAYS!

DO NOT BUY A HOME NOTHING FROM THESE PEOPLE. My Air-conditioning went out two months after I purchased my home in June. It is October and I have not received a callback. I have called and called these clowns daily to get a technician out. They lied too much and just rude. I guess they will answer my call after Christmas. I will never purchase another home warranty from them in my lifetime. PLEASE DO NOT BUY ANYTHING FROM THESE PEOPLE, YOU WILL BE SORRY.

Do not purchase and extended warranty from AIG for any appliance-- or other related insurance services. We have been trying to have a refrigerator fixed since April of 2017. We have been having problems with it since we bought it. There was a mandatory service bulletin that was issued prior to the purchase of the refrigerator that stated the problem, model and serial number of units the problem applied to. Mine was included.

Best Buy subs their extended warranty work to AIG. These people are rude, unhelpful. We purchased an extended warranty through Best Buy Geek Squad and now need repaid. Best Buy turned it over to AIG without our knowledge. Now we cannot get help. Avoid Best Buy extended warranty and AIG and save yourself headaches and pain.

We work with an independent agent and require fine arts coverage. It is expensive but comprehensive. Not as comprehensive as Chubb and not as expensive as Chubb.

I put a Claim with AIG due to a Roof damage caused by Hurricane Irma. They took forever to send an inspector and adjustor from September 2017 to 3/28/ 2018 and the claim is still not settle because I get no assistance from them regarding the claim. Total loss was $14,000.00 and they want me to accept a check for only $5,981.00. The check was issued to my mortgage and myself so it was not negotiable without the mortgage company's endorsement, lots of red tape. I'm writing this review for other people to be aware of AIG's practices: $5,000.00 deductible and nonrecoverable depreciation in my case another $3,000.00 dollars. I got ripped off by AIG, no insurance to cover any serious damage.

We received a quote from AIG (documented in an email) and agreed to switch companies due to a 10% cost savings over our existing company. A few days after starting, we found out the price was actually $95 higher. The agent had mistakenly given us a discount for also having auto insurance. We agreed to the price increase only because we had already cancelled our previous insurance.

AIG Insurance refuses to issue payment on a property claim for which they have accepted. However, they are not issuing the payment. Repeated calls and emails to their adjuster Gonzalo **, go unanswered. He does not respond to emails, nor to voicemails. And he never answers his phone nor does the company provide a receptionist to answer calls. Never use AIG.

I feel that my coverage is satisfactory and would recommend it to anyone. The rate is good, coverage is good, and affordable. They also give you tips on how to keep your home safe.

Affordable and very friendly and helpful employees. They have always been there from the beginning to answer any questions I have had and they have been very knowledgeable. I'm a very happy customer.