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National General RV Insurance
National General RV Insurance
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(855) 806-4926
Overall Satisfaction Rating
4.25/5
  • 5 stars
    46
  • 4 stars
    14
  • 3 stars
    3
  • 2 stars
    2
  • 1 stars
    7
Based on 72 ratings submitted in the last year
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National General RV Insurance

ConsumerAffairs Accredited Brand

At National General RV Insurance, we care for you, your family and your belongings. This is why we offer quality insurance coverage and a variety of coverage options in order to find the one the best suits your needs. Contact us today to learn more about our coverage options and discounts available!

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72 National General RV Insurance Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 14, 2019

I was with Allstate and I had a claim with the RV, but they wouldn’t insure it so I had to find another insurance company. I had great and fantastic interactions with the reps at National General so I switched to them. I haven’t used the insurance plan yet, but the coverage is good, so far.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 8, 2019

The National General insurance is a little more expensive compared to my previous provider. But I like the concept of being able to put it on hold while you’re not using your RV. I had very good interactions with their reps and the amount of coverage provided in my insurance plan is very acceptable. I’m satisfied with them.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 7, 2019

Based on the online reviews, I decided to go with National General RV Insurance. The amount of coverage provided in my plan is fine. I’ve dealt with strictly one person and she was fantastic. The details that she gave me was very thorough.

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Rated with 1 star
Verified Reviewer
Original review: March 5, 2019

I love writing good reviews for people or companies that deserve it but today this is unfortunately not the case. My situation is that I fired National General Ins. for not responding to my inquiries also because they raised my rates without clearing it up with me. They claimed that they did but could not supply any evidence of such i.e. a signed agreement. It is normal that contracts and/or agreements are signed. National General feels that they can charge me $54 for firing them. They are calling it a cancellation fee.

Note: A cancellation fee is normally charged when damages to the company occurred i.e. if you cancel a reserved hotel room too late and the hotel can no longer rent the room out to somebody else then damages did occur. An ins. co. suffers no damages when you cancel a policy and even if they did if they were incompetent then their damages are a result of their own doings thus any fees to a customer are not justified. Needless to say be aware of this before you choose National General.

Furthermore if you are here reading because Good Sam Ins. Agency looking for RV insurance then be aware of the following… First let it be known that I was once an agent myself therefore I know what the job of an agent is. This is not an agency…they only sell! If you put your trust in them as an "Agent" you will be making a mistake in my opinion. They do not stand behind their sales! A real Agency investigates problems and pushes for correctness and fair trade. An Agency is a filter, they filter the good from the bad for their customers and if one of the companies they are selling does not treat a customer correctly then they assist their customer with massive pressure on the company not acting accordingly.

In my Agency I would review the customer’s case then after seeing that the customer is in fact being treated unfairly I would contact the company my agency has been selling and make it clear that if they do not correct the issue immediately then I would stop selling them to my customers. Cases were generally cleared up quickly… My pressure as an agent almost never failed, they got on the ball quick and corrected the issue. Why? Because conning a little customer works, the pros often outweigh the cons but when such companies try to con the customers of a good & serious agent then they are going to hurt because a good & serious agent is going to stop selling that company and that really hurts.

A good agent is worth his weight in gold because he has the power of many! I just found out the hard way that Good Sams Ins. "Agency(?)" does not stand behind their customers when a company they are selling is not acting accordingly. As a professional agent I do not recommend Good Sams' "so-called" agency. In my opinion it is an insult to the profession.

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Rated with 1 star
Verified Reviewer
Original review: March 4, 2019

We canceled our policy on the 22nd of the month when we learned they would be doubling our policy cost because of a crack windshield. On the first of the next month they took out another month's payment even though they knew the policy was canceled. I asked for a refund and was told I wouldn't get it. That is unjust enrichment and these people need to go to jail for theft. I wouldn't touch this company again for anything. Beware, they will cheat you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 22, 2019

I would definitely recommend National General RV Insurance. I am happy with the coverage provided on my insurance plan and I have had great interactions with their people.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 16, 2018

I had a Good Sam membership before, so I had National General for a brief period of time when I had my first RV. It was an older RV and I didn’t keep it. Then, I got this new RV and went with Geico for insurance and then Progressive was cheaper, so we went with them. Progressive then started being crazy wanting me to pay the whole payment upfront, so I went back to National General. They had better coverage for RVs anyway. Also, if Good Sam recommends them, they should be a decent company since Good Sam is an RV place. I was able to sign up with online, which is a plus. I don’t like to have to call if I don’t need to because I’ve got so much other stuff going on, so I was happy with it. Everything has been fine. They’re a little more expensive than my Progressive policy. But I’m not a multi-car and they’re not trying to make me pay all of it upfront.

Go get a quote from National General. It’s quick and you see everything. It’s not somebody on the other line just telling you you're covered. You’re actually choosing your coverages and that’s good because it has a lot of things that you may not have with another company that covers the RV like the travel reimbursement. It has got RV towing on there too.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 29, 2018

I used to be with Nationwide and then I switched to National General and it's a little better. They helped me out with everything. The RV insurance of National General was very excellent.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2018

National General RV Insurance was pretty awesome. They were quick and they were the only company that would insure my RV in the whole country. Their rep followed up, got me the quote, and got me insured. It was at a great rate and they did a great job.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 23, 2018

Our auto insurance company, Century-National, was a National General company. They offer multi-vehicle discounts but, surprisingly, their RV rates were a lot lower than what I was paying before, but their auto insurance rates were not. We went from 1,800 a year to 1,200 a year. The girl that sold me the policy was very well-informed about the product she was selling. She either had years of experience selling RV insurance or had some good training. She knew the right things to ask and the right things to tell me. I had just come off of five different phone calls with Auto Club who we had our previous insurance with. Literally, over three different days, they kept calling me back with different information as they got together and talked about it. I wanted to tell them they were really nice people but they need better training. It was really noticeable how well-informed the National General agent was compared to the Auto Club people I was dealing with.

The coverage is better than what we had before. All the basic coverage is the same but then they have zero deductible on windshield replacement. National General’s RV policy is really written for RVs. It’s not an auto policy template that they took and sold RV insurance off of. They also have diminishing deductibles, which Auto Club didn't have. Every year, your deductible goes down 25% if you have no claims and after four years, you have zero deductible. If you file a claim, it goes back to what your original deductible was. It was a last-minute thing because I wasn’t expecting much, but I was really surprised and I’m glad I called National General.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 22, 2018

I shopped around for RV insurance and decided to go with National General for their price. The reps I spoke with were knowledgeable. We've had them for four years now, ever since we've had an RV. There was only one person who I dealt with that was laissez-faire, but for the most part, they were very helpful. I had to deal with them a lot lately because we traded in our old trailer and got a new trailer. And one thing that I found that was really odd was when I went to update our insurance through them, it was cheaper to initiate a whole new policy instead of just updating it. That was a pain but it was doable and I feel good about the coverage. Since all the insurance companies are pretty much along the line the same, people should do their homework and pick what’s usable for them.

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Rated with 1 star
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Verified Reviewer
Original review: Nov. 20, 2018

I can't believe Good Sam uses this company as third underwriter. My travel trailer was damaged in August of 2018 by hail. The hail storm was so bad that nearly every RV repair place was back up for months. I took it to a repair shop who could take care of it in a month. I talked with National General. They never told me about a preferred repair person or a max allowed hourly rate. Perhaps I am spoiled but I have never even heard of such a thing. After a month, I found out that my RV was still just sitting in the lot, untouched. Neither the shop nor National General decided to tell they could not agree on a labor rate. I called 4 other shops in the area. Parts were still not ordered. Other shops still had no space for me and third rate was the same as the shop it was in.

It's been almost three months and parts have finally arrived (not National General's fault). National General's rep handling case never contacts me. Does not respond to emails (she says she does not get them... But I reply to the one email she sent me). I am paying 150 dollars in labor fees out of pocket because I am done arguing. Apparently, I was supposed to take the expense quote (which I was never given) to all the shops in town and get in writing they could not do the job for that amount. Worst of all, I missed the entire fall RV season. Use USAA. I have them for auto insurance and have never had an hourly rate issue or major communication issues. I have successfully convinced two other RV users not to use National General (or Good Sam). I am writing Good Sam to explain why they are losing a customer (in all products).

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2018

I got an RV insurance from National General and so far, my interactions with them had been good. The amount of coverage has been good as well and I've been happy with my experience.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 19, 2018

Had our RV stolen in Feb 2018 and was found 40 days later. National General had it taken to their preferred shop for an estimate of repair. Shop one sent a partial estimate for 20k which National General sent right away and marked claim closed. Made several calls to National General claims and the shop to find out claims don’t follow up and the shop took the money but never worked in repairs. So National General moved RV to shop number 2 where we had asked them to take originally but they would not pay for the additional miles.

Now they had to pay for it since shop 1 went out of business. It is now 9 months later and we still don’t have our RV. When contacting National General they have advised it is our responsibility to see that the repairs are done and get our RV back. In our opinion we think National General should follow thru with the repairs until their customer is satisfied and not just leave it up to insurer. They're quick to collect their money but no personal interaction when it comes to a claim. Hope they handle their Homeowner's policy better especially for those who have lost their homes.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 14, 2018

I acquired a new motor home and I just wanted to get it insured for the winter. I got an RV insurance from National General. I didn't look into it a whole lot but just went on the price. I did everything online and their website worked just fine. So far, I've been happy with them.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 25, 2018

I called the National General number and the rep gave me the details on what the coverage would be for my RV. It was adequate and we did it. He took my card through the phone and issued a policy.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 27, 2018

March 19 2018 we got caught in a hail storm in Cullman Alabama. This storm was so big it was declared natural disaster by federal authorities. The result from storm to our motorhome was at least 147 holes in roof, broken windshield, rained for 3 days so therefore rain soaked interior of RV. We had zero help from NG. They gave us no direction on how to handle damage or what to do next. After 3 days of nothing we had to drive over 600 miles home in damaged motorhome. Here it is almost October and we are neither repaired or salvaged. The only thing that has changed is big hole in ceiling where adjuster thought he could repair roof/ceiling. He claimed the TPO roof was no longer made however we proved to him it is being made.

This motorhome was made in 2016. Our premium for insurance has also gone up $200. The fair market value NG came up with is $7000 higher than what we had originally paid for it a year ago??? How can that be. No depreciation. Due to no progress at first repair shop we moved RV to manufacturer. The adjuster had estimate at first repair shop at $18000 for total repair. At this point and at no point yet has he even seen damages. The manufacturer has done estimate and there’s is a hands on estimate. Theirs is at $68,000. Nothing but frustration. 7 months and nothing has changed.

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5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 21, 2018

I got a new RV and obtained an insurance policy through National General. Their price for the coverage is good. I also had them for my old one following a referral from the dealership where I got my first RV. I've done all my interaction with them online except when we had the hurricane here in Southeastern Virginia. I got a couple of emails and a phone call from them with some tips and stuff about coverage to check out. All in all, the coverage was cool.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 15, 2018

I just got an RV insurance from National General. I liked that I could suspend my insurance whenever I wanted to, so I went with them. I did everything online and the online process was great. They should have an auto-pay feature set up though. But other than that, the amount of coverage that was provided in my plan was good.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 11, 2018

We own class A RV that we rent for supplemental income. We go through a third party site which offers National General Insurance as supplemental RV insurance for renters. This past July one of our renters had an accident and this accident resulted in an estimated 10k in damage. Renters are required to pay a 1500k deductible (which our renter did). However once we submitted all paperwork including pictures and estimates from a longstanding company National General only gave us 2/3 (including the deductible) reimbursement for damages. Numerous phone calls/emails/even a completed survey asking for explanation or a recommendation on where such work could be done for that price (as we cannot find anyone that will) have gone unanswered.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 8, 2018

It was an RV insurance that I obtained from National General. Compared to my previous insurance provider, their policy was less expensive and the convenience of doing everything online was nice. The online process was easy overall. Also, the amount of coverage provided in my plan is sufficient.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 2, 2018

According to the internet, National General is one of the insurance companies in North America that offers RV insurance for converted school buses, so we went with them and got an RV insurance. The reps got the work done quickly and well, and the interactions that we've had with them were very straight to the point. For a personalized vehicle like ours, the amount of coverage that was provided in our insurance plan worked out and was totally acceptable.

At first, I thought that National General had an online insurance like Freeway insurance that people get because they see it on TV, but it turned out that they are legit. Going into it, I was a little skeptical since they're not one of those major insurance brands with big names like AAA or Progressive. But so far, I've had a good experience with them and the coverage that they provided was adequate. I have yet to be in an accident to test out a few things, but let’s hope it never comes to that. All the same, I’ve recommended them to other people already. Anybody with a converted school bus should go with National General.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 1, 2018

Initially, we got an RV insurance from National General, then we also added a car insurance. Prior to using them, we had a different insurance provider. But while National General provides full-time RV policies, our prior insurer did not, even though they told us they did. So, the fact that National General didn’t lie to us was good. When we were seeking out alternate options for insurance providers, recommendations from friends and their quoted price made us go with them. The amount of coverage that is provided in our plan is comparable to what we had before, but at less money, so that's good. I've got a good feeling about the whole experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2018

I bought National General RV insurance and everything went fine when I was signing up. Everything worked out.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 25, 2018

The cost of the RV insurance was a little high for the coverage, but the rep that I talked to was really nice and helped me out. I called National General to pay in full for the year, and it was very easy and swift. They were very helpful and easy to talk to.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 23, 2018

I was shopping for price and it took me awhile to find them, but I found National General and the guy who called up was very helpful. He spent 20 minutes on the phone with me and worked out all the details and the bugs and showed me how I could save money. He was well-informed. I got a warm, fuzzy feeling and I bought the insurance. I quoted the minimums for an RV insurance and the guy did a great job. The price is right and cheaper. National General is hard to find because they are not like Geico or Progressive that have national marketing programs, but that’s actually where they save their money.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 22, 2018

I requested a quote from different companies when I bought the RV and we initially went with another provider. But the RV was being stored in Florida and the company would not call Florida. So it was cancelled and I had to go to somebody else. We chose National General because of the coverage that they were offering and the fact that they know about RVs. A lot of other companies think it’s a car. They quoted me and when I went back to them, they gave me whatever paperworks I needed. Then there was a website where I went and got the information that I needed. Then National General would send me an email telling me what is gonna be charged and it has worked fine. I would tell others to take a look into National General if they have the chance.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 21, 2018

I had Progressive and their price was a bit higher so I looked around and got an RV insurance through National General. Their coverage has more insurance than I had before for less money, so I liked it. The rep answered my questions, explained the insurance and gave me a price on the phone. I'd tell others to check National General's process and compare it to what they have.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 15, 2018

The rep set up the insurance really nicely and everything was really, really straightforward with National General. He helped me pick what I wanted to be covered, so I feel that it's great. It's exactly what I want, and I feel confident that if something happens to the RV, they're gonna help me out. I'm satisfied with my experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 12, 2018

We did everything online with National General, but they were able to answer when I asked some questions through chat. Their RV coverage is fine and I added the car that we're gonna be towing. We're doing this full time so this is our home. We covered as much as we could. We increased some of the personal belongings and value that was in the insurance plan. Everything worked out fine and it was pretty seamless.

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