National General RV Insurance Reviews

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National General RV Insurance Reviews

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    How do I know I can trust these reviews about National General RV Insurance?
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    Page 1 Reviews 0 - 10
    Customer ServiceCoverageStaffTransparencyHonesty & Transparency

    Reviewed May 10, 2026

    My experience with this RV insurance claim has honestly been extremely disappointing. Our RV has been immobilized since January 2026 following a documented incident involving low tree branches impacting the roof and skylight area. The skylight damage itself was initially acknowledged as consistent with a collision-related event, yet the handling of the overall claim has become increasingly confusing and frustrating over time. Over the past several months:

    - the RV remained unusable,
    - inspections were repeatedly delayed,
    - communication was inconsistent,

    - and multiple evaluations led to changing explanations regarding the cause of the damage.

    After extensive roof tear-down inspections, even the adjuster acknowledged that the visible mold and moisture did not appear consistent with severe long-term neglect or years of water intrusion. Despite this, coverage continues to be disputed. What concerns me most is that the claim involved a complex RV roof structure issue, yet the inspection process relied primarily on automotive adjusters rather than RV structural specialists. Meanwhile, we continued paying insurance premiums on a vehicle we could not use for months. I understand that claims investigations take time, but nearly five months of delays, uncertainty, and inconsistent conclusions have made this a very stressful and exhausting experience. I truly hope the company improves:

    - communication,
    - RV-specific expertise,

    - and consistency in claim handling for future customers.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed April 1, 2026

    My experience with National General has been very poor. I do not have coverage with National General, but as the injured party with a total loss due to one of their drivers, I will say that they have been very unresponsive and difficult to reach. The claim for the total loss of my vehicle took 3 months to finally settle, and when they did send a check, it was for the wrong amount which started the process over. The Medical portion is still not resolved, and it has been nearly 7 months. Major complaints:

    1. They do not answer their phones, emails, or the texting system they require you to use.
    2. Responses can take weeks and usually require you to reach out to them 4-5 times.
    3. They message you on their texting system, and when you respond, you receive the message that they are currently away from their desk and will get back to you in the order in which your message was received.
    4. Both the Total Loss agent, and the Medical claims agent went on leave during this process, and no one responded during the entire time (leading me to believe that no one was covering their claims while they were out.

    5. Their voicemail boxes tell you to leave a message, but there is no beep or other prompt to let you know when you are being recorded.

    As of last week, I was told they were emailing me the final documents to resolve the medical claim, but I have not received anything, and now, we are back to the chase of reaching someone.

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      Customer ServiceContract & TermsCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

      Reviewed Sept. 15, 2025

      I have been a premium paying customer with Good Sam National General since 2009. Made 2 claims... Both denied. We bought a 2016 Heartland Torque Toy Hauler from original owner in February 2021... Their insurance replaced the roof in 2020. My RV repairman pointed out to us in early 2023 that the air conditioner was falling through the roof... Roof was not properly repaired. National General said it was pre existing damage & they wouldn't cover. Cost us $12,000.00 out of pocket to replace/repair the roof. On June 21, 2025 while in Kansas we were in a terrible wind storm & a 18 wheeler passed us on a 2 way road going extremely fast & when it passed us it sounded as if it had hit us even though it didn't.

      When we stopped for a break a short time later we discovered that the rubber membrane on the camper had been blown loose & was hanging off either side of the camper. The wind had also blown the rubber gasket off the 6 month old windshield & it was hitting the top of the truck... That's how hard & horrific the wind was blowing. Made the claim with National General. Adjuster called & arrangements made to send an inspector to our campground in Cody, WY because we were going to be there a week. After 5 days they never showed up. I called my home phone to check messages & the inspector had been sent to my home in Louisiana (he left a message to call him that he would be in my area until 1 p.m. that day). Total incompetence.... Inspector sent to the wrong state. Adjuster then said no inspectors were available in Wyoming to come check our camper.

      We had to cancel the rest of our trip out further west for fear of rain doing more damage to our camper. When we got home another inspector was sent out to check the damages. He made his report & National General determined that the roof was not properly installed. My RV repairman with more that 20+ years of business experience and great reviews by his customers declared that it was installed properly & he had never had a camper come back with an improperly installed roof. No amount of discussing/arguing with the inspector, the appraiser or the adjuster could convince them that the job was done properly so here we are again 2 years later & $10,000.00 more out of pocket to repair our roof.

      I think National General just looks for ways to deny claims. From reviews I've seen on them no wonder they only have a one star rating. I'll never pay another premium to them & will also cancel my other 2 policies with Good Sam. I wouldn't recommend Good Sam National General to anyone. I have since learned that no RV repair dealership any where near my area will accept claims from them.... Bad bad reputation for paying.... Cut rate company. What are we as older RVers supposed to do when we have repairs done to our RV roof.... We took it to a reputable dealer & had the roof replaced.... We surely can't climb up on the roof at our age & inspect it. Are we supposed to call the insurance company & have them come out & inspect it? Zero star to them.

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      PriceBilling

      Reviewed Sept. 12, 2025

      Absolutely horrible company. They always tried to bill me additional charges even though I paid in full for six months. Total joke of a company! I would never recommend them to anyone, not even someone I disliked, because I would like this company to fail.

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      Customer ServiceCoveragePriceStaff

      Reviewed June 4, 2025

      I will never use these guys for insurance again. BE AWARE THEY CHARGE A $50.00 FEE TO CANCEL YOUR INSURANCE. Rude, the staff don't care. You never hear from any, never return calls, only want your money.

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      Customer ServiceCoveragePrice

      Reviewed March 5, 2025

      In my opinion these guys are slimeballs, horrible customer service! They do not disclose anything when speaking on the phone! They charged a 50 dollar cancelation fee, which no other insurance company has done! Do not buy or use their insurance!

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      Customer ServiceCoverage

      Reviewed Aug. 26, 2024

      The Worst insurance ever, they have very rude customer service. I would not recommend this insurance company for anyone. If they treat veterans like this I can't imagine how they treat Civilians. Never again. It will be USAA insurance from now own.

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      Customer ServiceCoverageTechStaff

      Reviewed Jan. 9, 2024

      This company is an affiliation with Good Sam RV insurance Company and as such an underwriter. We have had an absolutely horrible time with this company. They have drawn out our claim on a fire that destroyed our RV primary home. They have done their best to press us to drop the claim, because of sure frustration in reliving the worst day of our lives. They really do not care. They have very little integrity and very little sense of urgency with our losing our home. It is hard to keep on going with their treatment and customer service. I am ashamed of having to deal with them. As a Combat Veteran and a member of multiple Veteran Service Organizations, I will do my best to inform the Veteran community of their actions and get this company placed on the black list for dealing with Active Duty, Retirees and Veterans. They are disgraceful. Please take your business to a more honorable provider. Please.

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      CoveragePricePunctuality & SpeedRefunds & PayoutsStaffRatesHonesty & Transparency

      Reviewed May 20, 2023

      BEWARE! AVOID.... AVOID.... AVOID!! National General denied our claim based on inaccurate information and then they made things up in order to justify their denial. They were going to pay our claim (the first adjustor asked me to take pictures of everything, make an itemized list that included prices we paid for the items and then he said he would let us know what they will pay for our loss). Then, another adjustor took over and FIVE months later, our claim was denied which we were not expecting at all. National General said it was "MOST LIKELY" due to wear and tear.... (This is on a $90,000, 3 year old RV that was in excellent like new condition.) Our claim was wrongfully denied and National General is sticking to their version of the story and have completely disregarded the facts.

      Since the denial letter six months ago, we have been trying to tell National General that they have incorrect facts but they have refused to listen (why would they want to....?) and we have been requesting an appeal. First of all, National General never did grant us an appeal (I don't think it will be fair anyway since two managers agree with the decision and another manager refused to get back with us). Secondly, National General sent us three additional letters, all of which said something a little different as to why the claim was denied. Also, this process should not have taken as long as it did.

      Just take a look at National General's reviews everywhere and especially at the Better Business Bureau and Yelp to see how many people out there are not happy with National General. I am still fighting this and this has been a very stressful experience to say the least. Now it is the principle. An insurance company should not be able to deny a claim based on made up information and lies. That is not right!

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      Customer ServiceCoveragePriceStaffTransparency

      Reviewed April 3, 2023

      National General RV (an Allstate company) sent us our policy renewal with a 40% increase ($1000 to $1400). Our RV has been insured with them since 2019, we have no new accidents and no policy changes. I called the company and was told "it's the cost of doing business you your state" however none of our other policy with other company has such a steep increase. To top it off I asked if I could cancel my policy (after it was paid in full) and I was told there is a 10% cancellation fee. This is by far the worst customer service I've ever experienced, the agent had no explanation for any of my questions and offered little to no help just "you can call this other 800 number and ask for way to save on your policy" which I take as "buy more stuff from us". Thankfully we never had a claim with this company, I can only imagine how bad that would go. Stay far away from this company.

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      National General RV Insurance Company Information

      Company Name:
      National General RV Insurance
      Website:
      www.nationalgeneral.com