National General RV Insurance Reviews

My experience with this RV insurance claim has honestly been extremely disappointing. Our RV has been immobilized since January 2026 following a documented incident involving low tree branches impacting the roof and skylight area. The skylight damage itself was initially acknowledged as consistent with a collision-related event, yet the handling of the overall claim has become increasingly confusing and frustrating over time. Over the past several months:

My experience with National General has been very poor. I do not have coverage with National General, but as the injured party with a total loss due to one of their drivers, I will say that they have been very unresponsive and difficult to reach. The claim for the total loss of my vehicle took 3 months to finally settle, and when they did send a check, it was for the wrong amount which started the process over. The Medical portion is still not resolved, and it has been nearly 7 months. Major complaints:

I have been a premium paying customer with Good Sam National General since 2009. Made 2 claims... Both denied. We bought a 2016 Heartland Torque Toy Hauler from original owner in February 2021... Their insurance replaced the roof in 2020. My RV repairman pointed out to us in early 2023 that the air conditioner was falling through the roof... Roof was not properly repaired. National General said it was pre existing damage & they wouldn't cover. Cost us $12,000.00 out of pocket to replace/repair the roof. On June 21, 2025 while in Kansas we were in a terrible wind storm & a 18 wheeler passed us on a 2 way road going extremely fast & when it passed us it sounded as if it had hit us even though it didn't.

Absolutely horrible company. They always tried to bill me additional charges even though I paid in full for six months. Total joke of a company! I would never recommend them to anyone, not even someone I disliked, because I would like this company to fail.

I will never use these guys for insurance again. BE AWARE THEY CHARGE A $50.00 FEE TO CANCEL YOUR INSURANCE. Rude, the staff don't care. You never hear from any, never return calls, only want your money.

In my opinion these guys are slimeballs, horrible customer service! They do not disclose anything when speaking on the phone! They charged a 50 dollar cancelation fee, which no other insurance company has done! Do not buy or use their insurance!

The Worst insurance ever, they have very rude customer service. I would not recommend this insurance company for anyone. If they treat veterans like this I can't imagine how they treat Civilians. Never again. It will be USAA insurance from now own.

This company is an affiliation with Good Sam RV insurance Company and as such an underwriter. We have had an absolutely horrible time with this company. They have drawn out our claim on a fire that destroyed our RV primary home. They have done their best to press us to drop the claim, because of sure frustration in reliving the worst day of our lives. They really do not care. They have very little integrity and very little sense of urgency with our losing our home. It is hard to keep on going with their treatment and customer service. I am ashamed of having to deal with them. As a Combat Veteran and a member of multiple Veteran Service Organizations, I will do my best to inform the Veteran community of their actions and get this company placed on the black list for dealing with Active Duty, Retirees and Veterans. They are disgraceful. Please take your business to a more honorable provider. Please.

BEWARE! AVOID.... AVOID.... AVOID!! National General denied our claim based on inaccurate information and then they made things up in order to justify their denial. They were going to pay our claim (the first adjustor asked me to take pictures of everything, make an itemized list that included prices we paid for the items and then he said he would let us know what they will pay for our loss). Then, another adjustor took over and FIVE months later, our claim was denied which we were not expecting at all. National General said it was "MOST LIKELY" due to wear and tear.... (This is on a $90,000, 3 year old RV that was in excellent like new condition.) Our claim was wrongfully denied and National General is sticking to their version of the story and have completely disregarded the facts.

National General RV (an Allstate company) sent us our policy renewal with a 40% increase ($1000 to $1400). Our RV has been insured with them since 2019, we have no new accidents and no policy changes. I called the company and was told "it's the cost of doing business you your state" however none of our other policy with other company has such a steep increase. To top it off I asked if I could cancel my policy (after it was paid in full) and I was told there is a 10% cancellation fee. This is by far the worst customer service I've ever experienced, the agent had no explanation for any of my questions and offered little to no help just "you can call this other 800 number and ask for way to save on your policy" which I take as "buy more stuff from us". Thankfully we never had a claim with this company, I can only imagine how bad that would go. Stay far away from this company.