Mutual of Omaha Long Term Care Insurance Reviews

When I first looked to purchase long term care insurance, I didn't know where to start. I did my research and found that Mutual of Omaha had some flexibility. They have always been very helpful without making me feel pressured to accept anything. They had a lot of options available for someone like me who was new to long term care insurance. I think that coverage options are very realistic but cover enough of what I need. I would recommend them to a family member or friend seeking this kind of insurance. I think that overall, the long term care policy options are great at Mutual of Omaha. They tend to be a bit pricey, which is why I decided to give it 4/5 stars. But overall, I feel that it is very worth it.

Long wait on the phone. It sucks. When calling people like this you must be prepared to sit wait and hear a very long set of ANNOYING bit of songs. Not songs but melodies of lame songs, then to be told by an automated idiot, to wait, and my call will be answered in the order it was received. And after, what would seem to be a lifetime, a call center affiliate asks a set of annoying questions. Now after this set of bs, if they cannot assist me, I would then be placed on hold and wait for a supervisor, to then go through a new set of **. This in turn, leads people like me to say ** THESE crooks.

Customer service was always answered on a reasonable time frame. They went above their duty to ensure satisfied customers.They did not keep their clients on a wild goose chase forwarding me to the next person. Always polite and helpful. Options to terminate long term care was exceptional. They did not try to force me into staying with them. They listened to my reasons and accepted them with dignity. Coverage was pretty good. Except the out of pocket price that was needed that they didn't cover. It was a bit high for a single mother of three such as myself. Other than that, no complaints. Value was great. I got what I needed to be covered for an ok price. However I feel that more people that are better off with money have the advantage to afford it. I, myself just couldn't any longer.

Customer service is very polite people and do everything in their power to help you in any way they can. And answer any questions you may have. They have different policy opinions and will inform you of them all and explain all the details to you for each policy option. They are very helpful. The long term care insurance has great coverage. And the company helps you with everything so that everything goes fast and without a lot of red tape. Long term care life insurance have different policies at different prices. The value of the insurance is very well worth the price you pay.

Very helpful. Answers questions thoroughly. Very polite representatives. Don't wait long when you place call to them. They seem to know how to answer your questions and all and all I'm satisfied with their customer service. Their policy options are great. They have nice easy to understand options. They give you some varieties with low prices. Different and easy ways to pay your payments. They cover a lot. They cover nursing care, medical care also a lot of other things described in their policy. I feel they're really ahead of their competitors in price and services. A lot of companies' services are only until a certain age. I find this company is for whole life.

They are very helpful if you have any questions about your policy. They answer the phone in a timely manner and you're never on hold long. They answer all questions quickly. The policy is clear and precise on what you purchase. Nothing is hidden or in small print so there are no hidden surprises if the case you have to rely on the policy you purchase in the event of an injury. The policy is made the way you want it with no hidden clauses in it so you know what you purchased at the time of purchase and you know how it will affect you.

They are prompt with communication and can usually answer my concerns in one phone call. I haven't tried emailing them yet as I prefer to communicate over the phone. I'm happy that it offers 100% medical coverage for an not off-putting price. It also provides the option for at-home care, which is very important to my family. I do appreciate that they try to tailor the coverage to fit my personal situation. The policy we chose does for my family's and my needs. I haven't had to use my policy just yet, but pending they follow through with everything in my policy, the cost is definitely reasonable.

Every staff member I've spoken to has been extremely helpful in deciding how much coverage was the right amount for me personally. I would recommend their services to any family member or even friends. They have tons of options to choose from and the staff will help you chose which is the right amount for you if you're not positive. They explain the differences in a way that's easy to understand. I have great coverage with a decent deductible. I no longer have to worry and stress that I might seriously injure myself and end up homeless from not being able to pay my bills as I heal. If you want the most coverage possible for your money, Mutual of Omaha is the way to go. I made sure to shop around first and they had the best deals across the board.

The insurance rep I spoke with (forgot her name) was very polite and sincere. She answered all of my questions with simple terms and even made a cute little joke that wasn't that funny but made me laugh anyway as it was quite endearing! They have quite a few more policy options than some other more well-known insurance companies. Most of them fit my budget and were easy to understand. The premiums fit my budget and I have flexibility if something big changes in my life like another child or grandchild (one day!).

Calls are not returned and claims are not paid. DO NOT DO BUSINESS WITH THIS COMPANY!