Mutual of Omaha Life Insurance Reviews

My mother has a life insurance policy for my grandmother. The paid out value of the policy is $10,000. She has paid over $11,000 into the policy and the policy requires that she continues to pay even though the payout value will be $10,000. This seems fraudulent. Why would they require someone to continue to pay on a policy if they have reached the value of the policy. If she cashes out, she only gets $4,000, so she is forced to continue to pay. Just does not seem right, and should not be allowed. I do not recommend this company to anyone. Please read the fine print or you will end up in the same situation.

I was the beneficiary on two 10K life insurance policies through Mutual of Omaha. The owner of the policies was friend who had no immediate family left. He named me a trustee to his estate of very little left. The policies were to compensate me for my efforts and for monies I had loaned to him. He had to be hospitalized for an amputation of his foot. He also suffered a stroke while in the hospital. He was sent to a rehab after the hospitalization.

CANCEL and I did that the day I got the packet and sent it back the next day... Yet they debited my account anyway. Who does biz like this?

My father's life insurance had a contract for 10 yrs. From 1994-2004 for 10,000. Now this insurance says there is no such contact. My dad has the paper work.

I have tried repeatedly to appeal the rating on the LTC policy that I applied. They keep ignoring my letters with the address to use and giving me a deadline by which to respond and I cannot meet it because it was sent to the wrong address. They claim to have rated my policy 1) because I'm a woman and live longer (doesn't that mean they also collect more premiums?); 2) because way back in 1999 I was diagnosed with fibromyalgia. I have had no symptoms since 2006, as reflected in my medical history. ** refuses to request an up-to-date medical history, gave me 60 days to respond, said I had to provide the proof, and once again, sent it to the wrong address.

I have been with my employer for 12 years working with mental health clients, drug and alcohol abusers and homeless single adults. One of my clients went on top of our building to the 7th floor, jumped and committed suicide that took a traumatic toll on me until I found myself in a deep depression not eating, and sleeping running myself in the ground, working long hours trying to satisfy all 88 of my clients at one time it seemed. End up being hospitalized for manic depression and PTSD. So the chief psychiatrist of the hospital put me out of work for 6 weeks initially.

I've never been more disgusted with a company. In December we made our normal payment on my life insurance policy. We sent an application in with instructions for an automatic deduction from our checking account. They cashed the check, three days later they then took an automatic deduction. The three days after that they took another deductions. Three payments in 6 days. We have had this policy for nearly two years. We are both elderly and live on social security. You can imagine our shock. We called customer service and were told we had been behind a month for all this time. The original terms through our bank who actually sold us the policy was that we didn't have to even pay the first month. For nearly two years we never were told we were "behind".

I was placed on disability by my doctor on May 18, 2014 and have been through 6 reviews. I have currently been denied extended benefits and my health issues have not changed. I was one weekly payment away from long term when this occurred. It is sad that you pay a company weekly and when your health fails and you need the assistance, you are denied. I am on the verge of bankruptcy due to Mutual of Omaha.

I purchased (and highly recommended to friends and family) 2 Easy Start policies for my sons 20 years ago. This was billed as "your premiums will never go up." However, they are now changing the policies and the premiums went from $75/year to $72.25/quarter. When I called customer service regarding this, I was spoken to like I have a mental deficiency, and their rep just kept repeating the same thing... "unfortunately, this is the way the plan works." I scraped and saved to have insurance on my boys all these years and now it's WORTHLESS!

I am a Life Insurance agent broker, and a client of mine passed away recently and I called the Claims line at Mutual of Omaha to help her file the claim and was on hold for 1 HOUR AND 33 MINUTES!!! How can this company think this is acceptable when dealing with peoples life insurance! Then after all of that, I received a letter from their Chief Compliance guy Randy ** stating that he is the chief Anti Money Laundering and Business Conduct officer stating that I am in Compliance! Why bother to write the letter then? I will never sell another Mutual of Omaha product again!

WORST CUSTOMER SERVICE I have EVER experienced. I have been trying to get some resolution to a problem with my policy. I have called several time to ask to speak with someone and no one can assist me. I have asked to speak with a supervisor or to have one call me back but no response. I was finally contacted via email by a Tracy **. The answers to my concerns have not been addressed and repeated attempts to get someone to call me, to include Tracy ** have failed. I would not recommend this company to anyone.

On four separate days I requested for my policies to be cancelled. I was assured on three of those occasions that my policy was cancelled and that there would be no premium drafts against my account. I'm saddened to announce that not only did they attempt to retrieve premium payments twice--on cancelled policies but caused me to incur overdraft fees and nsf items on my account. I respectfully called as I was furious and the customer service rep never apologized for the inconvenience. His initial response was in the arena of justifying his colleagues!!! I'm now waiting for overdraft reimbursements. I will never ever recommend this company!!!

I purchased a 20 year term policy in a different state about 16 years ago. Unfortunately, the agent I purchased it from is no longer available. He was much older than me and suspect he is retired or has passed away. This leads to my first piece of advice: When you buy a life insurance policy, make sure you purchase it from a reputable agency that is likely to be in business for years to come, and preferably from an agent who is younger than you are, because otherwise you may find yourself without an agent when you need it the most.

Not returning money they illegally took out of my online banking. Nothing has happened they just keep on lying and telling me my money is in the mail. They will not even let me talk to a supervisor. This has created a hardship as far as my paying my bills.

My dad has had this life insurance for several years, about 8 or 9 to help pay for his final costs since my mom died almost 10 years ago. This year, they failed to send his bill. Then they lost his payments. This happened after my dad went to get his annual check up. I suspect his medical files are no longer private, since in April his payments were regular, now it is almost impossible to make. I plan to stop payments since I have Power of Attorney for him. I am glad I write checks to cover his bills, but strongly believe they want to push my dad out of insurance program to keep his money and not pay his $5000 final payout. He pays $267 quarterly and I suspect they want to raise premiums because they send new policy requests every 2 weeks to both dad and now to myself. It is not happening. They are apparently stealing from my dad. He is not getting anything from this company and apparently lost approximately $6408.00 since enrolling in this fake insurance program. I am angry.

In November 2013, I applied for an insurance policy. In December, money was taken from my checking account but I never received the policy. I contacted them to question why. I was on hold for over an hour. I finally hung up and wrote a letter. I never received a response to that letter but the monthly deduction kept coming out of my checking account. I checked with my bank and was advised that I would have to pay stop payment charges to get it stopped by the bank. I tried once again to get Mutual of Omaha to cancel the policy. I reached a representative that told me they sent me a policy and they did not receive a letter from me. I guess I am just a liar!!!! When I became irritated, she was rude!!! She never expressed concern or sorrow for the experience that I had with her company. She then advised me that she was sending a request to the department that would do the cancellation, but she could not do the cancellation herself! I bet it never gets done. Be wise and do not deal with this company!

Company sent check for half a month. Problem solved.

I purchase a term life policy 18 years ago and was told at the time that it would build in value and I could borrow off it years down the road interest free. They have been deducting from my account every month and I thought everything was good. I just received a letter of cancellation if I don't pay a certain amount by July. I called and found out that the cost of the insurance has gone up every year and it has eaten up all of my value. I need to increase my payments to stay ahead of the increase. The agent said nothing about this when I first purchased the policy. I've paid about 11,000 over the years and it looks like it is a losing proposition. I'm afraid that it will continue to go up. I'll never build value and I will pay beyond the value of the policy.

When I left my last employer five years ago, I converted my policy with Mutual of Omaha to a personal life insurance policy. Since that time, I have not received my quarterly billings in a timely manner. I have reported this to their customer service dept on several occasions. I was receiving the invoices no earlier that 3-5 days before they were due, and sometimes after they were due, requiring me to next-day-air the payments to them. Some invoices I have never received. They have nothing set up to pay online, and will not allow us to have them draft from our checking account.

I would never ever do business with this company in any capacity again. I have never done business with a more unprofessional dishonest company in my life. It started when I purchased life Insurance for 2 of my family members. I gave my agent my direct deposit information in order to bank draft the insurance payments. On the first month one payment for both policies was processed correctly but after the second month Mutual of Omaha started to bank draft me twice in one month. And that's when my nightmare started.

I was calling to find out why they were taking out to much money for my ins. prem. I was put on hold for one hour and 30 mins. and never did get to talk to anyone. When you want to take out a policy they pick up after 2 mins. or so.

They keep taking money out of my bank account and when I call them they tell me they are mailing me a refund check, but I never get it. They just lie all the time.

I took out policies on both my significant other and me over a year ago. Now I can no longer afford to pay the premiums each month which are $82.50 for both policies. I called on May 31, 2013 to, hopefully, get them canceled before June 3, 2013 which is the day that I specified on my applications that I would like them to be automatically withdrawn from my bank account. Both my significant other and I spoke with the representative asking for the policies to be canceled. She said that my policy could be canceled right then but that the other one could not. She then said that we needed to write letters giving all pertinent information which we did the following day. I then went to the website where I found the section where you can write a message. I wrote saying I wanted to cancel both policies and could someone please help me.

I reported my mother's death in January after she passed. My father was named beneficiary and I'm secondary beneficiary. My father passed away six hours after my mother. Yes, six hours. Mutual of Omaha stated the money would go to my father's estate. But in the State of Ohio, the law reads if two people die within 120 hours of each other, then it cannot be determined who went first so therefore me being second beneficiary should be entitled to the life insurance money.

In October of 1993, my mother took out a life insurance policy for $5,000 with United of Omaha. Her premium payment was $36.75. She was 73 years old at the time. She faithfully paid monthly until November of 2009. When her payments stopped, a letter was sent stating the following: "We have not received your payment due on November 2, 2009. Your coverage is being continued under the extended insurance provision." It goes on to say that this will cover her until February 4, 2013. She passed away on April 13 of 2013. I have no way to verify that this letter was sent.

I have been with the company for more than 5 years and met my premiums. I started last year payments via Chase auto withdraw electronic withdrawals. I have kept my file updated to any changes of phone or address. This month, Nov 2012, I received notice that I would have my policy cancelled due to unpaid premiums alleged to be unpaid since June 2012. First, the letter went to the old address and secondly, my payment history is kept on record via Chase. After calling Mutual of Omaha, the representative stated that he does not understand how this letter was generated and that he can clearly see the payment being paid except one. I asked, "If that one had been missed way back in August, why wouldn't you contact me via mail or phone?" He stated he couldn't answer why they had not. He stated that I would need to provide the proof of payments made and the policy would go into closed in the meantime.

In 4/12, I filled out a form to upgrade my Whole Life Policy from $5000 to $10000. The form was returned to me via mail stating that the form I used had March 12 and could not be processed. I had mailed a money order for $58 for the new premium and my old current premium. At the same time, I gave them an easy option plan form so they could take premiums for one month from my bank account beginning on 9/17/12. A copy of my money order for $58 was sent back to me stating it could be cashed, but it could not.

My mother had Mutual of Omaha life insurance. She had it for the past six years and paid all her premiums on time. On December 27, 2011, she went in for cardiovascular surgery to clear a 100% occlusion in her abdominal artery that made it difficult for her to walk. Immediately after the surgery while being stitched up, she suffered a near fatal heart attack. She came through that, was put on a ventilator, and was sedated. She was put on heavy pain medications to keep her from feeling pain during her recovery. She was taken off the vent after several days. She went home from the hospital on January 2, 2012. She was receiving home healthcare, physical therapy, a Life Alert necklace and continued on the pain meds as well as approximately 12 other medications. She was making progress; however, she was still in a lot of pain from the major surgery she endured and continued to take pain medicine.

I was forced on 26Nov10 to close my bank account with Wachovia/Wells Fargo Bank after I was informed by the bank representative that as long as my account remained opened that Mutual of Omaha Life Insurance Company had the legal right to draft my account since I signed a signature card giving them the legal right to do so. I told Joyce ** with Mutual of Omaha on 5Nov10 that if they wouldn't reimburse me the bank overdrafts (2, dated 20Oct10 &1Nov10) that I want to cancel my life insurance policy# **.

I purchased a life insurance policy called "life insurance with premiums payable until age 95" for $245/month totaling $2,940/year for $50,000 benefit in April 1994 .It is now in its 14th year and my premiums have just risen to $530/month (after increasing to $350/month in 2001 and $450/month in 2005). My premiums are now beyond the value of the policy benefit. After numerous calls to the company, they explained the cost of insurance has risen and nothing can be done to assist me. How can this be legal? Is there any help I can receive to try and resolve this matter? I cannot afford to pay this outrageous monthly fee that just keeps increasing and giving me less than I've paid into my policy.