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About Mutual of Omaha Life Insurance
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I have been a customer for 20 years or thereabout. I have had term life and as my insurance was going to jump over $400 a month I called to possibly switch my policy for something more affordable. I was told that I could not do it with them and that I had to do it through an independent agent. WHY? I guess they only want your money and don't want to do any work. Therefore my only option was to cancel my policy and go through an independent agent and start the process all over. I will be looking for a company who wants to treat their customers well and not just collect their money. I would give it no stars if it were not for Amy in customer service. She was very pleasant and tried her best to take care of my problem but there was nothing she could do. What an embarrassment!!
Hi, Ernie. Thank you for taking the time to provide a review. We’d like to discuss this further with you. Please email your name, phone number and the best time to reach you to email@example.com. We look forward to speaking with you.
My elderly mother had purchased a policy many years ago. She’s been paying a hundred a month and has paid over ten thousand dollars into this policy. My mother is eighty six and decided to cash out this policy, she called and was informed she has to be 100 years old or she’ll receive a little over three thousand dollars!!! She’s paid well over 10 GRAND and never missed a payment. I’ll be contacting the attorney general on this issue. How dare they thieve off the elderly!!
I received an application today in the mail. After filling it out and putting a check in the envelope for the first month payment, I decided to read some reviews of others that had prior experience with this company. I figured it would be best to see how this company had treated other people BEFORE sending in my application and money. WOW, I'M so glad I did!! After reading many reviews, I voiced my check and tore up the application!! I don't need that kind of insurance experience in my life!! Barbara **
A few years back, I called Mutual of Omaha about borrowing from my whole life. I was told that I could. The customer rep said I had the option of borrowing to pay back or borrow and my loan amount would lower my insurance amount by the amount borrowed but I would not have to pay it back. I chose to have my amount lowered so I wouldn't have to pay back. I was then sent the check.
Time went on and I got a letter in the mail that says I agreed to pay back the loan. So I called mutual of omaha about the matter. This man came on and said I agreed to pay it back. I requested that my call be reviewed. I was told that they could not listen to the conversation. I persisted and called again when I got another letter to say I should pay back. This time the person said write a letter to dispute. I did so, and then they said they received it so I called again. This time the person I spoke to say I can request the call I did that and again I was told that it's not avail. It is not right that they can just go about changing agreements. I also asked why was there no letter sent for me to sign when I first ask to take money from the policy so that I could have it in writing. They unfortunately don't do that. So they can always screw the customer over.
I am still fighting this today but it's been since 2/13 and all I keep seeing when they contact me every once in a while is that the loan amount is like 2 two thousand dollar more than the original loan. This is not right. I have been paying into this insurance for more than 20 years religiously thru automatic withdrawal. I wee from reviews I've read that this kind of thing happens to a lot of people. For the love of money.
Thanks for taking the time to provide a review. We take your concerns seriously and look forward to hearing how we can better serve you next time. Please email your name, phone number and the best time to reach you to firstname.lastname@example.org, and one of our customer care associates will be in touch.
My husband, a Veteran of Korea, US Army, saved 122$ a month to purchase a 10,000$ life insurance policy to pay for his funeral. His Social Security check was only $566. A month, he paid for his insurance out of this check. He lived in a nursing home and of course they took everything else he had. At the time of his death my son was the beneficiary of the policy, to pay for funeral expenses. We called to claim them on the policy. The Representative on the phone said, "Oh, you don’t get anything, the State of Texas gets the money!!" Why? Because my son owed child support. His place of employment is taking child support out of his paycheck. But the State of Texas said, "Well his ex might have applied for state assistance sometime in the past."
Shame on the State of Texas and Shame on the insurance Company! An elderly veteran thought he had everything taken care of, just to be slapped in the face in death. How can this happen? Not one person ever once said if you leave your policy to anyone that has owed the state will get nothing! Where in this policy say; “BEWARE” and be careful who you leave your policy to. The policy was paid for by the deceased not by someone who owes something to the State! So folks ask questions. Find out the facts before you pay years for a policy that you will never get paid on!
I pay and not get the money. I pay and Omaha keep the my free money. So do not buy the life insurance. You will not be happy. I am in Washington. At my age I cancel it so no money back. Omaha get free money.
My father was hospitalized. His policy included coverage for his hospital stay. We called repeatedly to file a claim. Every time we were given the run around. Each time citing some issue we needed to resolve. And a different reason the claim could not be paid. We were even advised that the initial daily fee - which was $75, was actually $50. Even after my father passed we could still not receive the funds due to him and our family. Horrible and inconsistent service. Every time we call the representative says no claim was ever filed. Last rep I spoke to said she would email me "paperwork" to fill out. She never sent anything. What a despicable way to treat people especially after a loss. They don't even deserve one star.
Hi, Ev. Thank you for taking the time to provide a review. We take your concerns seriously and look forward to hearing how we can better serve you next time. Please email your name, phone number and the best time to reach you to email@example.com, and one of our customer care associates will be in touch.
This is the 2nd review as the 1st never showed up. In Sept I requested a 700$ policy loan. I was told it was mailed on Oct 14. Mailed with no tracking # or signature requirements. 12 days and nothing. They will cancel and issue me a new check (won't direct deposit) but I can pay $25 and they will overnight it. However it will take X days for them to do it. This is the worst co I have ever dealt with in my 30+years of working in the life ins industry. I wonder if my beneficiary will get the small face amount!!
Hi, Jacqueline. Thank you for taking the time to provide a review. We are sorry to hear about your poor customer experience. We take your concerns seriously and look forward to hearing how we can better serve you next time. Please email your name, phone number and the best time to reach you to firstname.lastname@example.org, and one of our customer care associates will be in touch.
I've had this insurance for a few years. Each year the premium increases. This year the increase is 30%. The so called customer service (the customer is NEVER right) says it's because I'm 4 years older and the amount of claims in my state. My age did not increase by 30% nor have my claims increased by 30%, in fact in the last year there have been few claims submitted. I thought Medicare costs were going down not being increased. They take advantage of older people.
Hi, Kate. Thank you for taking the time to provide a review. We understand your concerns with rate increases. While it’s not our desire to raise rates, we do our best to minimize rate increases unless they’re absolutely necessary. We’d like to listen if you’d like to talk with one of our customer care team about the specifics of your policy. You can reach us at 800-775-3000 or email your preferred contact number and the best time to reach you to email@example.com.
I had this company for my children's life insurance since 1999 and as soon as my sons turned 24 and 25 years old there was an issue of them needing to pick a beneficiary and I paid their policies and I was their beneficiary. Never missed a payment for as long as they had their policies. Then the policy skyrocketed so they canceled it but don't go with this company. They are scammers and it's too many people with the same problems. No payout. Just taking people's hard earned money. Not worth it. Mrs. Tekkia **
Mutual of Omaha Life Insurance Company Information
- Company Name:
- Mutual of Omaha
- Year Founded:
- Mutual of Omaha Plaza
- Postal Code:
- United States
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