Mutual of Omaha Life Insurance Reviews

They requested my phone number to speak with me directly. I will update my star rating after I hear from them. The day is January 19th, 2025.

I recently had the unfortunate experience of dealing with Paige from the claims department, and I was extremely disappointed by her lack of empathy during a very difficult time. Not only did she fail to offer any condolences for my recent loss until after I made comment, but her tone was also unnecessarily rude. This kind of response is not only unprofessional but also insensitive, especially when dealing with sensitive situations like a death in the family. I expected a more compassionate and respectful interaction during this challenging time, and I hope this feedback is taken seriously to improve customer service in the future.

The customer service is quite lacking. I do not like being made to feel that I'm bothering a representative when I ask questions about my policies. Mutual of Omaha has foreign and somewhat strange practices around their policies, which is okay. What is not okay is when I need the process(es) explained to me, I'm treated like garbage when I ask for clarity. This has happened multiple times and I'm 2 seconds from switching to another life insurance company. There are other companies that treat their customers with respect.

The claim process is extremely complicated. They want everything faxed. Who uses Fax machines anymore. You provide one document then they ask for another, then another. They should provide a complete checklist when the claim is filed. If you get irritated or upset with the process they are not empathetic. They simply threaten to hang up on you. You have to call to complain. No way to do in writing. If I was critical I'd never be able to process a claim.

I'm unfamiliar with Index policy and procedures. So I genuinely has some questions. I was transferred several times to get right department. No biggie. Everyone was really nice and moved quickly about it. Then I get right department (Which it's the main office in Omaha) and first sound I get out of Amanda mouth, is irritation. I'm very disappointed that I received that level of customer service.

Unethical and dishonest. 1 star is a way too much for them but I have no choice to put 0. What they say at the beginning is not the same as when you claim. Sorry for losing my money. I would never recommend them to anyone.

I've been paying $140 a month for over a year now for what I was told from the agent who was in my house with his manager on the phone, an IUL insurance policy. With a death benefit of $200,000. Wondering why I could never sign in to my portal, I dug up the real policy listed on the portal they provide and it said I had a whole life term insurance policy. I was lied to, manipulated into thinking I had a whole other different policy. I could have paid $25 a month for double the death benefit. Then I go to cancel and they charge me again, also been waiting over a month for that last payment I cancelled. Shady practices from agents just looking for residual commissions, so they tell you anything you want to hear. I have all the initial paperwork we drew on and it all states it was a IUL policy, but the whole time it was a whole life term policy, which I said from the gate I did want.

Please do not use this company! The reps do not know what they are doing! Especially Cindy **! I had a small policy with them for my husband! Unfortunately my husband passed and now they screwed me out of my $ cuz she didn’t give me all the information! She didn’t have enough training & know I’m paying for it! Supervisor Youseff was no better! No heart! No compassion!! Read the fine print people because they LIE over the phone!! Horrible company! Horrible people! It’s not bad enough you lose your husband and now they have to screw you out of your money!!

Kelly at the Richmond Avenue location is the best!! Very supportive and sincere. Knowledgeable with different policies. I highly recommend Mr. Kelly as a strong advocate for others. Thanks, Mr. Kelly!!! You rock!!!

I called about my policy. I was told wrong on what he said. They pulled money out of my acct. When I called about my policy the lady act like she did not want to help me, so she hung up on me. So then I cancel my policy. Now they won't put the amount of money back into my acct. They're giving me a run around. I guess they go by commission on how many policy they get. And not care of people that have policy. I was told 18.00 And now 25.00. Not going to happen. She told me going to take 7 to 10 business days to send check. Said can you just put it back into my acct. She said no. And hung up. Never ever with Mutual of omaha. Worst customer service ever.