Mutual of Omaha Life Insurance

Mutual of Omaha Life Insurance Reviews

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Overall Rating2.3 out of 5
See all 202 reviews & ratings

About Mutual of Omaha Life Insurance

Mutual of Omaha Life Insurance Reviews

ConsumerAffairs has collected 202 reviews and 718 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Nov. 17, 2023

I would like to warn others if you cancel within the guidelines they will steal your premium. They'll say they sent it and that's it. Of course they don't and refuse to check and rectify the situation. Instead you're told to prove they didn't return your premium. Like I said when you receive money and it doesn't belong to you you're a thief. I authorize policy on 10/26/23, I canceled on 10/27/23. To date 11/17/23 and after 14 phone calls I still haven't gotten my money from these thieves. And you will be referred to as thieves until I receive my refund. I will write a review every day on every site I can to warn others of your company's thievery, and total unprofessional approach to the entire situation. See ya tomorrow for another posting either here. Social media just in case I'm blocked here by tomorrow for exposing my truths. Unhappy past client km.

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Mutual of Omaha Life Insurance
Response from Mutual of Omaha Life Insurance

Thank you for taking the time to provide a review. We’d like to look into this further. Please email your name, phone number and the best time to reach you to We look forward to speaking with you.

Customer ServiceCoverage

Reviewed Nov. 7, 2023

A couple of years ago, my husband and I purchased 2 small policies from Mutual of Omaha. After reading their reviews I am even more concerned. First of all, when we received the policies I called to say they had misspelled my husband's first name on the policy. Nope they said, that's what the application shows. Since I completed the application I knew this to be incorrect. The name they showed on the policy was not even a proper name! They refused to change it.

Don't worry about it they said. Sure and what will you say if God forbid he should pass and they say nope that's not who they have insured. Have not trusted them since. But my biggest complaint is the bombardment of calls I receive EVERY day by them trying to upsell our policies. I have had to block 28 of their numbers and they still have more numbers to call on. My goodness, what an unbelievably annoying company to have to deal with. Knowing we are elderly I guess they feel they have us between a rock and a hard place for obtaining other insurance. Sad.

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Mutual of Omaha Life Insurance
Response from Mutual of Omaha Life Insurance

Thank you for taking the time to provide a review. We greatly appreciate you bringing this issue to our attention. Customer satisfaction is extremely important to us, and we apologize for the inconvenience of receiving too many phone calls. Please email your name and phone number to, and we’ll have the calls stopped.

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    Customer ServicePriceStaff

    Reviewed Oct. 26, 2023

    My grandmother passed away this August 2023 just a couple months ago. My father, her son passed away unexpectedly earlier this same year in January. Unfortunately as the last surviving member of my family, I am responsible for the full cost of both funerals which added up to almost 20,000 dollars. My grandmother had a life insurance policy with Mutual of Omaha for 10k which would be a huge help towards the 12k for her services I currently owe the funeral parlor. Also this is exactly what she intended this money for when she took the policy out in the first place, to take some burden off off the family after her passing.

    Mutual of Omaha was absolutely no help when I contacted customer service because my father was her beneficiary and since he passed away there was no contingency plan and they instead of writing the check directly to the funeral home for her final expenses as I begged them to do they decided to send it in the name of the estate in care of myself knowing I have no way to access this and pay the funeral home because probate is expected to take a year and they want payment for her services now. Disgusting to refuse such a simple request in a person's worst time of need. I lost the 2 most important people in my life this year and now risk losing my home and car as well because the funeral home is looking for payment and will eventually take legal action.

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    Mutual of Omaha Life Insurance
    Response from Mutual of Omaha Life Insurance

    Hello. Thank you for taking the time to provide a review. We’d like to look into this further. Please email your preferred contact information along with your grandmother’s name, date of birth, and policy number, and the best time to reach you to

    Customer ServiceCoveragePunctuality & Speed

    Reviewed Sept. 26, 2023

    Do not purchase insurance from this company. Let me tell you that my husband passed and I had been paying the life insurance, coming straight from my bank account. While he was on hospice his family sneaked in and took advantage that he was unconscious and had him sign the form to change the beneficiary. During the time, he had cancer, they never showed up. I called the insurance and warned them that this would happen and told them to make a note because their money hungry and supposedly they made a note. He had already told me his wishes of how he wanted his funeral to be, instead they cremated him so they could keep the money.

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    Reviewed Sept. 5, 2023

    I had 4 Life and Accident policies with Mutual of Omaha, after pay for 3 years I found out that because my son went into the military if he would get hurt or died Mutual of Omaha would not pay out anything because he is in the military, he was not in the military when I took the policy out and I had been paying on a policy for NOTHING! ALSO, Mutual of Omaha would share info on my brother's policies because we share the same last name with me and I told them numerous times I have NOTHING to do with my brother's personal business and they should not be sharing another person's business with me nor mines with anyone.

    They canceled one of my policies because they were sending mail to an address I had moved away from for almost 2 years and I had informed them of the move. I have insurance on my grandson, I know my grandson's date of birth. Mutual of Omaha somehow recorded his birthday wrong. I can go on and on about the errors with this company, but I will end with if due to the fact that I've been with them for some years now that is the only reason why now have 3 policies instead of 4. I canceled my son who is in the military policy, but I would NEVER recommend anyone to Mutual of Omaha.

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    Customer ServiceCoverage

    Reviewed Aug. 8, 2023

    Mom was diagnosed with 18 months to go so I took out the policy based on a previous review I had read. Thankfully, mom was with us for four more years but eventually succumbed. Once the dust settled, I called to make the claim and after about 10 minutes the gentleman told me a check would be sent out as soon as possible. I was surprised that, after signing up for a faceless insurance policy online four years prior that it would be as easy as it was to get the benefits I was expecting. No forms, no death certificate (which we were still waiting on), no hassles. The guy who helped me with my claim even consoled me on my loss. It was kind of embarrassing for me to tear up on the phone but I suspect it wasn't the first time he had been in that position.

    My check arrived in about three business days and I just deposited it today. The policy wasn't much, but it covered the funeral costs, what I put into it, and a bit more which mom wanted to help with putting a downpayment on a home. She didn't have anything to leave us so she was thankful that at least with this life insurance policy there would be something. I am not sure how I could thank an insurance company without a face, but through this review perhaps others will know that it does have a heart. Thanks Mutual of Omaha.

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    Customer ServiceSales & MarketingPrice

    Reviewed July 28, 2023

    Updated on 07/31/2023: Mutual Of Omaha Life. An update. These people here response to my review is pathetic. I have several emails to this out fit to their Customer Care Dept before I filed my review & complaint on the 28th of July & they respond by responding to them by email to C/S again but does NOT give a direct person to speak with. I still DO NOT know why we allow criminals to do business. All the reviews against them are the same hundreds of them are basically the same. Mutual if you see this I've sent you 4 emails. NO response! NOT doing it again. I'll get no response again!!! ZERO ⭐'s will NOT CHANGE!

    Original Review: This outfit owes me $35.94 last week. May/2023 I set up appointment with these 2 punks not even out of diapers to be selling Life Insurance, when they called I assumed it was random calling. I asked how got my #. Claimed that sent back something to a company I'm a member of but he supposedly didn't know who. We set up appointment. I was just wanting info, 20-30 minutes into the conversation he had asked for my banking info (checking). He told me with my partner-a witness, sitting next to them and said my checking account is used for "verification purposes ONLY." Well that was a lie from hell!!

    On July 01 my checking account was overdrawned. Let me tell you I was PISSED OFF!! When I called to see WTF is going on. I told them that they committed bank fraud on my account. Told them to cancel the policy, that I did NOT authorized it to be started. It's now couple days shy of a month. I've called 4 times since to make sure policy was canceled and my refund was mailed out on July 5th. We're couple of days shy of a full month and I've received NO REFUND! They caused my account overdrawn by the $35.94 + $45 overdraft fee for it was paid by my Credit Union to Omaha Mutual.

    BTW, I was blown away ALL of these reviews are identical with everyone's issue with Omaha. SOOOO, how come they're allowed to be in business in this Country, scamming, lying to people so they can have a luxury lifestyle. NOT RIGHT AT ALL. I WANT my $75 in total that cost me to pay for their fraud on my account. Someone needs to wake up and shut these crooks down before they start up the scams. ANYONE interested in filing a "Class Action Law Suit?" I'm sure am thinking about it.

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    Mutual of Omaha Life Insurance
    Response from Mutual of Omaha Life Insurance

    Hello. Thanks for taking the time to provide a review. We take your concerns seriously and would like to look into this further. Please email your name, phone number and the best time to reach you to, and one of our customer care associates will be in touch.

    Customer ServicePriceStaff

    Reviewed July 12, 2023

    A agent (Carlos) that signed my mother up for a policy that was less than quoted. Has refused to answer the phone to discuss the policy. So, we ended up cancelling. I also asked for quote, then ended up with a policy in the mail. I never gave any checking account, now I am wondering how did they even get this information. I DO NOT TRUST THEM...AND STILL HAVE NOT HEARD FROM THIS COMPANY...YET. BAD BUSINESS!!!

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed April 5, 2023

    This company should not be trusted. We were sold a life policy for my wife. Salesman made a point of saying over and over “once we get the policy number email, the policy is in force”. We got the policy number while we were sitting there. Sadly, my wife passed a couple of weeks later. Mutual of Omaha refused to honor the policy Emer thought their own paperwork states “No waiting period“. If you get a policy from them I wouldn’t count on being able to collect on it.

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    Customer ServiceCoverage

    Reviewed March 14, 2023

    Say a online ad for life insurance, contacted them. They sent paperwork asking for the first months payment to start the account. Paid it,chose a quarterly payment. Within days I get a bill for the first quarter? Paid it called and asked that I hoped the last quarterly payment was only going to be for 2 months since there are only 12 months in a year. She was going to check on it & get back to me (never happened). I emailed them, the answer I got was scam in progress. (This first initial payment (called the first monthly payment on paperwork). This is to start your policy and not included with normal quarterly premium payments (What???). It was stated a the first monthly payment. So I have to pay 13 months the first year for only 12 months of coverage? Don't buy from them ever!!!

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    Mutual of Omaha author review by Neal Frankle

    Also a Fortune 500 company, Mutual of Omaha was founded in 1909 and is based in Omaha, Nebraska.

    • Product variety: Mutual of Omaha sells almost every type of financial product imaginable.

    • Reputation: Mutual of Omaha is highly rated, and has a long track record in the insurance business.

    • Competition: Mutual of Omaha is a solid company but they may not always offer the most competitive products.

    by Neal Frankle Life Insurance Advisor

    Neal Frankle is a Certified Financial Planner in Los Angeles. He is the publisher of, an information resource for consumers. He has been a professional financial advisor since 1991 and is the editor of

    Mutual of Omaha Life Insurance Company Information

    Company Name:
    Mutual of Omaha
    Year Founded:
    Mutual of Omaha Plaza
    Postal Code:
    United States