Mutual of Omaha Life Insurance Reviews

Terrible smh and the customer service lady needs to find another job, the way she just blatantly talks to people. Nothing but pure scammers and I would NOT recommend at all. They will try their best to make you stay lol

We asked to cancel our disability coverage and were told it would be taken care of. Unfortunately the company continued to debit our account for over a year. When we called to get this matter squared away they disregarded it altogether and stated they were unable to assist and refused to cancel our coverage despite our asking a 2nd time.

After having my whole life policy for 10 years, they stopped taking payments out of my account for the monthly premium. By the time I noticed, I log in and my policy was on hold. First, they tell me to submit money for interest on a loan I had, and the 3-month payment. Then I get a letter emailed me to only pay the 3-month premium. I called to confirm that and Amber said yes. Then I snail mail a check cause they "do not take payments over the phone". A week later, I log in to see that my policy was "surrendered" ... I did not surrender it! A few weeks ago I checked my account online and my surrender value was over $1,000. I called today and they said yes, it was surrendered and they mailed me a check for $75.00. What kind of racket are they running.

RUN AWAY AS FAST AS YOU CAN!!! I used mutual of Omaha for about a year before I decided to cancel my policy. More than a year later they continue to call, send letters and threaten to send me to collections for a balance that I do not know them.

Avoid this company!!! If you're senior citizen needing a medicare supplement they'll raise your premium as fast as they can. You will also receive more garbage in the mail wanting to sell you every form of insurance like cancer insurance, heart attack insurance, life insurance etc. They make it seem as though they supplement doesn't cover heart attacks and cancer treatment in which it does. Their just trying to soak you for more money.

On November 4th Mutual of Omaha issued me two policies, which I did not ask for; the last three digits were transposed and it was obviously their mistake. I called immediately since I was billed twice and asked for a refund and the second policy to be canceled. One ended in ** the other ended in **. I was told there was no way to electronically return my money, that it had to be sent by check, which later I found out was incorrect. If they had asked for my social security number, then they could have sent it back to the same bank account that they debited.

The insurance is unreasonable to judge to approve or disapprove your short term disability. They thought everyone is the same to go through their surgeries process. Or maybe they know but they just want to denies your claims and not honor your claims. My company uses it because they are cheaper than other insurance company. But if it is my individual choices I will not go for this company that will not be with you in a hard time event my doctor ordered me to have time off because of my knee pain after surgery is more than other people as I have GE issue and cannot talked NSAID medicines. This insurance company just doesn’t care and said everyone doesn’t have issues to come back to work in your kind of job. Terrible!!

So I've tried this company 2 times in 3 years....I had mortgage coverage for my first policy, I went about 10 months on automatic payments before they abruptly canceled my policy. I got a new policy earlier this year with them which was a life insurance policy. I paid on automatic payments at the 1st of each month. They have been charging my bank faithfully since February, this week I get a letter from them saying my policy has been canceled since April 2025....Yet I'm still getting charged month to month, I know because my bank statement on the 1st of November shows them charging my bank account. In my experience this company has some sketchy services when it comes to maintaining policies and payments. Not recommended.

Very poor experience speaking to them about a HELOC. Ai assisted bot is great, then they say they are transferring to a licensed agent but that's not true. Some gentleman called Adam answered - very rude, did not disclose his license number.

Had United World Life supplement through MofO. They raised rates 37%. Told I could switch within MofO. They offered no other plan. UWL no longer writing policies. Leaving me with nowhere to go. Told I could use my birthdate to switch Lie. My rate went up from 199.90 to 267.00. Outrageous. Was told sorry, no plan at MofO could take me. Had to go through underwriting. Wouldn't be accepted. Yet when I got UWL there was no underwriting. Switching within the company, should find a company for you. I was not forced out of UWL for medical, but for greed on part of Mutual of Omaha.