Mutual of Omaha Life Insurance Reviews

  • 4,662,544 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About Mutual of Omaha Life Insurance

Pros
  • Affordable life insurance options
  • Quick claims processing
Cons
  • Poor communication from representatives
  • Delayed refunds for overcharges

Shop with confidence

Compare with top companies

Mutual of Omaha Life Insurance Reviews

Filter by Rating

  • (32)
  • (12)
  • (9)
  • (13)
  • (173)

Popular Mentions

    How do I know I can trust these reviews about Mutual of Omaha?
    • 4,662,544 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Mutual of Omaha?
    • 4,662,544 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 6
    Profile pic of the author.
    Customer Service

    Reviewed April 25, 2025

    I just wanted to say that I can't believe how easy it was for me to file a claim with Mutual of Omaha Life Insurance just a few hours ago. I am blown away at how pain free that was. My father just suddenly passed away and once I knew who he held a policy with, I simply called them and they handled the rest. This is the standard for how an insurance company should operate and clearly does operate. Mutual of Omaha clearly cared about me and my loss and showed me empathy. I am beyond happy with Mutual of Omaha.

    Thanks for your vote! Report
    Mutual of Omaha Life Insurance
    Response from Mutual of Omaha Life Insurance

    Thank you so much for sharing your positive experience. We are truly sorry to hear about the loss of your father, and we are grateful that we could make the claims process as smooth and painless as possible for you during this difficult time.

    Profile pic of the author.
    Staff

    Reviewed March 31, 2025

    The professional staff were excellent in collecting our information for loan approval and provided coaching expertise assistance related to on-line submission, The appraisal, final documents, and notary services were excellent plus all questions were explained to our satisfaction. The team members were Justin **, Mark **, Jackie **. Thank You, Gene & Linda **.

    Thanks for your vote! Report
    Mutual of Omaha Life Insurance
    Response from Mutual of Omaha Life Insurance

    Thank you for taking the time to share your kinds words. They are appreciated. To ensure we can recognize these team members, we ask that you email your contact information and policy number to customercare@mutualofomaha.com. Thank you again.

    Not sure how to choose?

    Get buying tips about Life Insurance Companies delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Reviewed Aug. 24, 2024

      Kelly at the Richmond Avenue location is the best!! Very supportive and sincere. Knowledgeable with different policies. I highly recommend Mr. Kelly as a strong advocate for others. Thanks, Mr. Kelly!!! You rock!!!

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed June 17, 2024

      I recently purchased a policy and I'm very happy with that decision, customer service was great, didn't push or rush me into anything. Living on a very tight budget I wasn't sure they would have anything for me but they did. Staff customer service was very knowledgeable and polite. I'd recommend 100% they have something for you that won't crush your budget.

      Thanks for your vote! Report
      Profile pic of the author.
      Customer ServiceStaff

      Reviewed May 9, 2025

      We were unfortunately forced to use MOH for temporary disability and the Rep we had was AWFUL!! HE was rude, dismissive, worked really hard to deny our claim, was very short with me... awful experience, surprised they hire people like him.

      Thanks for your vote! Report
      Mutual of Omaha Life Insurance
      Response from Mutual of Omaha Life Insurance

      Thank you for taking the time to provide a review. We take your concerns seriously and would like to look into them further. Please email your name, phone number and the best time to reach you to customercare@mutualofomaha.com, and one of our customer care associates will be in touch.

      Resolution In Progress
      Coverage

      Reviewed March 25, 2025

      I opened a life insurance policy for what I thought was a good deal $12,000 in coverage for $64 a month. Two year waiting period. My two year waiting period was up on May 4th, 2025. In March of 2025, I took out a loan against my policy. I received it and cashed the loan check. Next thing I know I have a letter in the mail stating, "We're sorry to see you go but as you requested we canceled your insurance policy." And a separate letter at a refund check for my most recent premium of $64. It's funny how when my policy is about to mature they cancel it supposedly at my request and I did not request it. Total rip off. Do not do business with this company!

      Thanks for your vote! Report
      Mutual of Omaha Life Insurance
      Response from Mutual of Omaha Life Insurance

      Hello. Thank you for taking the time to provide a review. We’d like to look into this further. Please email your name, phone number and the best time to reach you to customercare@mutualofomaha.com.

      Profile pic of the author.
      Blair increased rating by 1 star.
      Customer ServiceCoveragePunctuality & SpeedStaff
      After a positive interaction with Mutual of Omaha Life Insurance, Blair increased their star rating on Jan. 19, 2025.

      Updated review: Jan. 19, 2025

      They requested my phone number to speak with me directly. I will update my star rating after I hear from them. The day is January 19th, 2025.

      Original Review: Jan. 10, 2025

      I have had this coverage which was labeled as a life insurance policy on my bank statement and it was $17.07 a month for years. Well I had an accident in October of 2024 and was paralyzed, so I wasn't too worried about it being a life insurance policy because I did die so I called that a couple times in December and my agent didn't return my calls so I called again a different number in January 10th 2025 to change my payment information and I was told that my policy was a accident and life insurance policy and it was canceled because it was over 30 days late!! Do not give this company a penny of your money if you do, you might as well just kiss it goodbye. Blair ** and proud! A paraplegic proud! Thanks a lot, Mutual of Omaha. Not!

      Thanks for your vote! Report
      Mutual of Omaha Life Insurance
      Response from Mutual of Omaha Life Insurance

      Thank you for taking the time to provide a review. We’d like to discuss this further. Please email your name, phone number and the best time to reach you to customercare@mutualofomaha.com. We look forward to speaking with you.

      Customer ServiceStaff

      Reviewed Dec. 31, 2024

      I recently had the unfortunate experience of dealing with Paige from the claims department, and I was extremely disappointed by her lack of empathy during a very difficult time. Not only did she fail to offer any condolences for my recent loss until after I made comment, but her tone was also unnecessarily rude. This kind of response is not only unprofessional but also insensitive, especially when dealing with sensitive situations like a death in the family. I expected a more compassionate and respectful interaction during this challenging time, and I hope this feedback is taken seriously to improve customer service in the future.

      Thanks for your vote! Report
      Mutual of Omaha Life Insurance
      Response from Mutual of Omaha Life Insurance

      Thank you for taking the time to provide a review. We take your concerns seriously and would like to look into this further. Please email your name, policy number, phone number and the best time to reach you to customercare@mutualofomaha.com, and one of our customer care associates will be in touch.

      Verified purchase
      Customer ServiceStaffProcess

      Reviewed Dec. 12, 2024

      The customer service is quite lacking. I do not like being made to feel that I'm bothering a representative when I ask questions about my policies. Mutual of Omaha has foreign and somewhat strange practices around their policies, which is okay. What is not okay is when I need the process(es) explained to me, I'm treated like garbage when I ask for clarity. This has happened multiple times and I'm 2 seconds from switching to another life insurance company. There are other companies that treat their customers with respect.

      Thanks for your vote! Report
      Mutual of Omaha Life Insurance
      Response from Mutual of Omaha Life Insurance

      Thank you for taking the time to provide a review. We take your concerns seriously and would like to look into the further. Please email your name, phone number and the best time to reach you to customercare@mutualofomaha.com, and one of our customer care associates will be in touch.

      Customer ServiceProcess

      Reviewed Nov. 26, 2024

      The claim process is extremely complicated. They want everything faxed. Who uses Fax machines anymore. You provide one document then they ask for another, then another. They should provide a complete checklist when the claim is filed. If you get irritated or upset with the process they are not empathetic. They simply threaten to hang up on you. You have to call to complain. No way to do in writing. If I was critical I'd never be able to process a claim.

      Thanks for your vote! Report
      Mutual of Omaha Life Insurance
      Response from Mutual of Omaha Life Insurance

      Thank you for taking the time to provide a review. We take your concerns seriously and would like to look into this further so we can better serve you next time. Please email your name, phone number and the best time to reach you to customercare@mutualofomaha.com, and one of our customer care associates will be in touch.

      Loading more reviews...

      Mutual of Omaha author review by Ashley Eneriz

      Also a Fortune 500 company, Mutual of Omaha was founded in 1909 and is based in Omaha, Nebraska.

      • Product variety: Mutual of Omaha sells almost every type of financial product imaginable.

      • Reputation: Mutual of Omaha is highly rated, and has a long track record in the insurance business.

      • Competition: Mutual of Omaha is a solid company but they may not always offer the most competitive products.

      by Ashley Eneriz Deputy Editor, Personal Finance

      Ashley is an expert finance writer who worked for 12 years with top names in the industry, including Discover, The Hartford, ScotiaBank, Chime and Synchrony. She joined ConsumerAffairs in 2022, and specializes in coverage of banking, credit repair and debt management. Her writing has also been featured in Forbes, Time, Yahoo, MSN and Reader’s Digest. In her personal life, she enjoys homeschooling her three daughters and writing children's books.

      Mutual of Omaha Life Insurance Company Information

      Company Name:
      Mutual of Omaha
      Year Founded:
      1909
      Address:
      Mutual of Omaha Plaza
      City:
      Omaha
      State/Province:
      NE
      Postal Code:
      68175
      Country:
      United States
      Website:
      www.mutualofomaha.com