Mutual of Omaha Life Insurance Reviews

I just wanted to say that I can't believe how easy it was for me to file a claim with Mutual of Omaha Life Insurance just a few hours ago. I am blown away at how pain free that was. My father just suddenly passed away and once I knew who he held a policy with, I simply called them and they handled the rest. This is the standard for how an insurance company should operate and clearly does operate. Mutual of Omaha clearly cared about me and my loss and showed me empathy. I am beyond happy with Mutual of Omaha.

The professional staff were excellent in collecting our information for loan approval and provided coaching expertise assistance related to on-line submission, The appraisal, final documents, and notary services were excellent plus all questions were explained to our satisfaction. The team members were Justin **, Mark **, Jackie **. Thank You, Gene & Linda **.

Kelly at the Richmond Avenue location is the best!! Very supportive and sincere. Knowledgeable with different policies. I highly recommend Mr. Kelly as a strong advocate for others. Thanks, Mr. Kelly!!! You rock!!!

I recently purchased a policy and I'm very happy with that decision, customer service was great, didn't push or rush me into anything. Living on a very tight budget I wasn't sure they would have anything for me but they did. Staff customer service was very knowledgeable and polite. I'd recommend 100% they have something for you that won't crush your budget.

We were unfortunately forced to use MOH for temporary disability and the Rep we had was AWFUL!! HE was rude, dismissive, worked really hard to deny our claim, was very short with me... awful experience, surprised they hire people like him.

I opened a life insurance policy for what I thought was a good deal $12,000 in coverage for $64 a month. Two year waiting period. My two year waiting period was up on May 4th, 2025. In March of 2025, I took out a loan against my policy. I received it and cashed the loan check. Next thing I know I have a letter in the mail stating, "We're sorry to see you go but as you requested we canceled your insurance policy." And a separate letter at a refund check for my most recent premium of $64. It's funny how when my policy is about to mature they cancel it supposedly at my request and I did not request it. Total rip off. Do not do business with this company!

They requested my phone number to speak with me directly. I will update my star rating after I hear from them. The day is January 19th, 2025.

I recently had the unfortunate experience of dealing with Paige from the claims department, and I was extremely disappointed by her lack of empathy during a very difficult time. Not only did she fail to offer any condolences for my recent loss until after I made comment, but her tone was also unnecessarily rude. This kind of response is not only unprofessional but also insensitive, especially when dealing with sensitive situations like a death in the family. I expected a more compassionate and respectful interaction during this challenging time, and I hope this feedback is taken seriously to improve customer service in the future.

The customer service is quite lacking. I do not like being made to feel that I'm bothering a representative when I ask questions about my policies. Mutual of Omaha has foreign and somewhat strange practices around their policies, which is okay. What is not okay is when I need the process(es) explained to me, I'm treated like garbage when I ask for clarity. This has happened multiple times and I'm 2 seconds from switching to another life insurance company. There are other companies that treat their customers with respect.

The claim process is extremely complicated. They want everything faxed. Who uses Fax machines anymore. You provide one document then they ask for another, then another. They should provide a complete checklist when the claim is filed. If you get irritated or upset with the process they are not empathetic. They simply threaten to hang up on you. You have to call to complain. No way to do in writing. If I was critical I'd never be able to process a claim.