Mutual of Omaha Life Insurance Reviews

Mutual of Omaha devastated me with their critical care insurance denial, despite my reps being genuinely nice and supportive through every step. I suffered full cardiac arrest, flatlined and died three times requiring resuscitation each time yet they rejected my claim citing "major organ failure" small print that demands even worse conditions, as if dying multiple times isn't catastrophic enough.

I would not trust these people. I had got a whole life insurance for my husband and when he passed, they told me he had a month and a half to go before he can raise his full amount and I told them when I signed up I signed up for a whole life insurance so they lied to me. I would not trust these people. They are not trustworthy.

They have withdrawals from my bank account for me and my wife's policy and for the second time, stopped withdrawals for my policy and kept my wife policy going while allowing my policy to lapse, so I'm out of my money and not covered, smh.

We, haven't got the money and my mother past always almost a month. Think about it before you get this life insurance. Check others for Best reviews. Think before you purchase.

Definitely a waste of money and time. I end up putting over thousand dollars in it losing my job thinking that they will be able to help me or maybe give me some kind of refund. Give me back on my fee or anything at the store. Nope. So all the money that I just put in that account is completely in the air in their pocket. I just basically lost $1000 on the house and they won’t return anything back to me and the policy is canceled and I would never ever get no insurance through Omaha ever again in my life. If you were trying to get insurance, please look at these reviews because these reviews are on point. These people do not care about you just like most insurance places so when you are in a pickle, they don’t give two flying shits About anything that’s going to help you, but still want you to pay them which don’t make any sense.

Terrible experience!!! I would NEVER recommend this company. We told them we needed to change the owner and beneficiaries of the life insurance policy, and followed the instructions given to us by the agent. Then while working through that process they sent the wrong forms and had to resend the correct forms for us to re-sign, only to find out after the passing of our grandma while making the claim that what the agent told us only changed the owner of the policy and not the beneficiaries and obviously it was too late by then to make the correct changes. After finding this out and asking that agent if there was anything else they needed to get this processed and being told no, I find out because the beneficiaries hadn't received the payment so I called, that actually they did need more information to finish processing the claim.

Very deceitful practice to push me to change my whole life policy to your company. The Sales guy claimed my current whole life provider doesn't pay out. He doesn't really know what he was talking about. The only thing that I could find is for homeowner's claims. This is a whole life policy. High pressure sales I will say! This is illegal to churn or give deceptive information against another insurance company to make a sale and several people say that I should report him. You guys should offer further training so he doesn't do this in the future. He sure does know how to say the same thing over and over. I finally had to tell him to stop texting me. This is absurd!

Terrible smh and the customer service lady needs to find another job, the way she just blatantly talks to people. Nothing but pure scammers and I would NOT recommend at all. They will try their best to make you stay lol

We asked to cancel our disability coverage and were told it would be taken care of. Unfortunately the company continued to debit our account for over a year. When we called to get this matter squared away they disregarded it altogether and stated they were unable to assist and refused to cancel our coverage despite our asking a 2nd time.

After having my whole life policy for 10 years, they stopped taking payments out of my account for the monthly premium. By the time I noticed, I log in and my policy was on hold. First, they tell me to submit money for interest on a loan I had, and the 3-month payment. Then I get a letter emailed me to only pay the 3-month premium. I called to confirm that and Amber said yes. Then I snail mail a check cause they "do not take payments over the phone". A week later, I log in to see that my policy was "surrendered" ... I did not surrender it! A few weeks ago I checked my account online and my surrender value was over $1,000. I called today and they said yes, it was surrendered and they mailed me a check for $75.00. What kind of racket are they running.