Mutual of Omaha Life Insurance Reviews

I would like to warn others if you cancel within the guidelines they will steal your premium. They'll say they sent it and that's it. Of course they don't and refuse to check and rectify the situation. Instead you're told to prove they didn't return your premium. Like I said when you receive money and it doesn't belong to you you're a thief. I authorize policy on 10/26/23, I canceled on 10/27/23. To date 11/17/23 and after 14 phone calls I still haven't gotten my money from these thieves. And you will be referred to as thieves until I receive my refund. I will write a review every day on every site I can to warn others of your company's thievery, and total unprofessional approach to the entire situation. See ya tomorrow for another posting either here. Social media just in case I'm blocked here by tomorrow for exposing my truths. Unhappy past client km.

A couple of years ago, my husband and I purchased 2 small policies from Mutual of Omaha. After reading their reviews I am even more concerned. First of all, when we received the policies I called to say they had misspelled my husband's first name on the policy. Nope they said, that's what the application shows. Since I completed the application I knew this to be incorrect. The name they showed on the policy was not even a proper name! They refused to change it.

My grandmother passed away this August 2023 just a couple months ago. My father, her son passed away unexpectedly earlier this same year in January. Unfortunately as the last surviving member of my family, I am responsible for the full cost of both funerals which added up to almost 20,000 dollars. My grandmother had a life insurance policy with Mutual of Omaha for 10k which would be a huge help towards the 12k for her services I currently owe the funeral parlor. Also this is exactly what she intended this money for when she took the policy out in the first place, to take some burden off off the family after her passing.

Do not purchase insurance from this company. Let me tell you that my husband passed and I had been paying the life insurance, coming straight from my bank account. While he was on hospice his family sneaked in and took advantage that he was unconscious and had him sign the form to change the beneficiary. During the time, he had cancer, they never showed up. I called the insurance and warned them that this would happen and told them to make a note because their money hungry and supposedly they made a note. He had already told me his wishes of how he wanted his funeral to be, instead they cremated him so they could keep the money.

I had 4 Life and Accident policies with Mutual of Omaha, after pay for 3 years I found out that because my son went into the military if he would get hurt or died Mutual of Omaha would not pay out anything because he is in the military, he was not in the military when I took the policy out and I had been paying on a policy for NOTHING! ALSO, Mutual of Omaha would share info on my brother's policies because we share the same last name with me and I told them numerous times I have NOTHING to do with my brother's personal business and they should not be sharing another person's business with me nor mines with anyone.

Mom was diagnosed with 18 months to go so I took out the policy based on a previous review I had read. Thankfully, mom was with us for four more years but eventually succumbed. Once the dust settled, I called to make the claim and after about 10 minutes the gentleman told me a check would be sent out as soon as possible. I was surprised that, after signing up for a faceless insurance policy online four years prior that it would be as easy as it was to get the benefits I was expecting. No forms, no death certificate (which we were still waiting on), no hassles. The guy who helped me with my claim even consoled me on my loss. It was kind of embarrassing for me to tear up on the phone but I suspect it wasn't the first time he had been in that position.

Updated on 07/31/2023: Mutual Of Omaha Life. An update. These people here response to my review is pathetic. I have several emails to this out fit to their Customer Care Dept before I filed my review & complaint on the 28th of July & they respond by responding to them by email to C/S again but does NOT give a direct person to speak with. I still DO NOT know why we allow criminals to do business. All the reviews against them are the same hundreds of them are basically the same. Mutual if you see this I've sent you 4 emails. NO response! NOT doing it again. I'll get no response again!!! ZERO ⭐'s will NOT CHANGE!

A agent (Carlos) that signed my mother up for a policy that was less than quoted. Has refused to answer the phone to discuss the policy. So, we ended up cancelling. I also asked for quote, then ended up with a policy in the mail. I never gave any checking account information...so, now I am wondering how did they even get this information. I DO NOT TRUST THEM...AND STILL HAVE NOT HEARD FROM THIS COMPANY...YET. BAD BUSINESS!!!

This company should not be trusted. We were sold a life policy for my wife. Salesman made a point of saying over and over “once we get the policy number email, the policy is in force”. We got the policy number while we were sitting there. Sadly, my wife passed a couple of weeks later. Mutual of Omaha refused to honor the policy Emer thought their own paperwork states “No waiting period“. If you get a policy from them I wouldn’t count on being able to collect on it.

Say a online ad for life insurance, contacted them. They sent paperwork asking for the first months payment to start the account. Paid it,chose a quarterly payment. Within days I get a bill for the first quarter? Paid it called and asked that I hoped the last quarterly payment was only going to be for 2 months since there are only 12 months in a year. She was going to check on it & get back to me (never happened). I emailed them, the answer I got was scam in progress. (This first initial payment (called the first monthly payment on paperwork). This is to start your policy and not included with normal quarterly premium payments (What???). It was stated a the first monthly payment. So I have to pay 13 months the first year for only 12 months of coverage? Don't buy from them ever!!!