Mutual of Omaha Life Insurance Reviews

Please do not use this company! The reps do not know what they are doing! Especially Cindy **! I had a small policy with them for my husband! Unfortunately my husband passed and now they screwed me out of my $ cuz she didn’t give me all the information! She didn’t have enough training & know I’m paying for it! Supervisor Youseff was no better! No heart! No compassion!! Read the fine print people because they LIE over the phone!! Horrible company! Horrible people! It’s not bad enough you lose your husband and now they have to screw you out of your money!!

Kelly at the Richmond Avenue location is the best!! Very supportive and sincere. Knowledgeable with different policies. I highly recommend Mr. Kelly as a strong advocate for others. Thanks, Mr. Kelly!!! You rock!!!

I called about my policy. I was told wrong on what he said. They pulled money out of my acct. When I called about my policy the lady act like she did not want to help me, so she hung up on me. So then I cancel my policy. Now they won't put the amount of money back into my acct. They're giving me a run around. I guess they go by commission on how many policy they get. And not care of people that have policy. I was told 18.00 And now 25.00. Not going to happen. She told me going to take 7 to 10 business days to send check. Said can you just put it back into my acct. She said no. And hung up. Never ever with Mutual of omaha. Worst customer service ever.

I Called to cancel my insurance. They said on phone that everything was all set and they will mail the confirmation letter to me. But a week later they still get my money from bank. And I haven't received anything. Awful. Don't buy insurance from them.

I canceled a policy Mutual of Omaha because the premium went $ 98.00 a month to $834.00 a month with increases every month. I contacted customer service and they said I would get a refund in 7 to 10 business days. I don't understand if they can take the money out of my bank account every month to pay the premium then why can't they replace the money they took out when canceling the policy? As this is the 11th business day and I have not received my check, I contacted customer service again today and they said they will send out another check today but it will take 7 to 10 business days and not concerned when I get it back. Mutual of Omaha has my money and not concerned when I get my money.

This company discriminates against felons. They believe that a person without a felony life is better and felons can rot. I tried email Tom Oldham and he has yet to respond. You call the number to speak to the executive level and they deflect. Mr. ** has engaged ingress violations to discriminate against felons, apparently his life is better than a felon. I have construed Mutual of Omaha’s silence as an admission of guilt and the promote discrimination throughout the company.

The company I work for recently switched our Life insurance over to Mutual of Omaha. The Employee Premium Table is NOT being honored. I am 65, I chose $40,000 coverage at $13.93 per week. The rep for our company said that because I'm 65, the amount gets reduced 65%. So, If I really want $40k I'd have to pay for $60k reduced 65% = $39,000 coverage.

Be mindful of the fact that your employer may have chosen their dental plan that doesn't cover anything that has to do with a tooth implant. My crown screw broke off and it was super expensive to repair it because MOO didn't cover anything. Not the medication, x ray, limited eval.. All because it had to do with my implant.

For the last two months they have caused my account to overdraft by dragging it twice each month but refuse to refund us the $60 worth of overdrafts that they caused. I even have a audio recording promising that they would not double draft us this month and they did it anyway and wouldn’t even listen to the audio recording that I have where their agent guaranteed there would not be a second auto draft done on the account. They do not care about their customers, it just all about the money for them. I’m paying my bank to do a stop pay and looking for a new insurance company.

I recently purchased a policy and I'm very happy with that decision, customer service was great, didn't push or rush me into anything. Living on a very tight budget I wasn't sure they would have anything for me but they did. Staff customer service was very knowledgeable and polite. I'd recommend 100% they have something for you that won't crush your budget.