Mutual of Omaha Life Insurance Reviews

I recently had the unfortunate experience of dealing with Paige from the claims department, and I was extremely disappointed by her lack of empathy during a very difficult time. Not only did she fail to offer any condolences for my recent loss until after I made comment, but her tone was also unnecessarily rude. This kind of response is not only unprofessional but also insensitive, especially when dealing with sensitive situations like a death in the family. I expected a more compassionate and respectful interaction during this challenging time, and I hope this feedback is taken seriously to improve customer service in the future.

The customer service is quite lacking. I do not like being made to feel that I'm bothering a representative when I ask questions about my policies. Mutual of Omaha has foreign and somewhat strange practices around their policies, which is okay. What is not okay is when I need the process(es) explained to me, I'm treated like garbage when I ask for clarity. This has happened multiple times and I'm 2 seconds from switching to another life insurance company. There are other companies that treat their customers with respect.

The claim process is extremely complicated. They want everything faxed. Who uses Fax machines anymore. You provide one document then they ask for another, then another. They should provide a complete checklist when the claim is filed. If you get irritated or upset with the process they are not empathetic. They simply threaten to hang up on you. You have to call to complain. No way to do in writing. If I was critical I'd never be able to process a claim.

I'm unfamiliar with Index policy and procedures. So I genuinely has some questions. I was transferred several times to get right department. No biggie. Everyone was really nice and moved quickly about it. Then I get right department (Which it's the main office in Omaha) and first sound I get out of Amanda mouth, is irritation. I'm very disappointed that I received that level of customer service.

Unethical and dishonest. 1 star is a way too much for them but I have no choice to put 0. What they say at the beginning is not the same as when you claim. Sorry for losing my money. I would never recommend them to anyone.

I've been paying $140 a month for over a year now for what I was told from the agent who was in my house with his manager on the phone, an IUL insurance policy. With a death benefit of $200,000. Wondering why I could never sign in to my portal, I dug up the real policy listed on the portal they provide and it said I had a whole life term insurance policy. I was lied to, manipulated into thinking I had a whole other different policy. I could have paid $25 a month for double the death benefit. Then I go to cancel and they charge me again, also been waiting over a month for that last payment I cancelled. Shady practices from agents just looking for residual commissions, so they tell you anything you want to hear. I have all the initial paperwork we drew on and it all states it was a IUL policy, but the whole time it was a whole life term policy, which I said from the gate I did want.

Please do not use this company! The reps do not know what they are doing! Especially Cindy **! I had a small policy with them for my husband! Unfortunately my husband passed and now they screwed me out of my $ cuz she didn’t give me all the information! She didn’t have enough training & know I’m paying for it! Supervisor Youseff was no better! No heart! No compassion!! Read the fine print people because they LIE over the phone!! Horrible company! Horrible people! It’s not bad enough you lose your husband and now they have to screw you out of your money!!

Kelly at the Richmond Avenue location is the best!! Very supportive and sincere. Knowledgeable with different policies. I highly recommend Mr. Kelly as a strong advocate for others. Thanks, Mr. Kelly!!! You rock!!!

I called about my policy. I was told wrong on what he said. They pulled money out of my acct. When I called about my policy the lady act like she did not want to help me, so she hung up on me. So then I cancel my policy. Now they won't put the amount of money back into my acct. They're giving me a run around. I guess they go by commission on how many policy they get. And not care of people that have policy. I was told 18.00 And now 25.00. Not going to happen. She told me going to take 7 to 10 business days to send check. Said can you just put it back into my acct. She said no. And hung up. Never ever with Mutual of omaha. Worst customer service ever.

I Called to cancel my insurance. They said on phone that everything was all set and they will mail the confirmation letter to me. But a week later they still get my money from bank. And I haven't received anything. Awful. Don't buy insurance from them.

I canceled a policy Mutual of Omaha because the premium went $ 98.00 a month to $834.00 a month with increases every month. I contacted customer service and they said I would get a refund in 7 to 10 business days. I don't understand if they can take the money out of my bank account every month to pay the premium then why can't they replace the money they took out when canceling the policy? As this is the 11th business day and I have not received my check, I contacted customer service again today and they said they will send out another check today but it will take 7 to 10 business days and not concerned when I get it back. Mutual of Omaha has my money and not concerned when I get my money.

This company discriminates against felons. They believe that a person without a felony life is better and felons can rot. I tried email Tom Oldham and he has yet to respond. You call the number to speak to the executive level and they deflect. Mr. ** has engaged ingress violations to discriminate against felons, apparently his life is better than a felon. I have construed Mutual of Omaha’s silence as an admission of guilt and the promote discrimination throughout the company.

The company I work for recently switched our Life insurance over to Mutual of Omaha. The Employee Premium Table is NOT being honored. I am 65, I chose $40,000 coverage at $13.93 per week. The rep for our company said that because I'm 65, the amount gets reduced 65%. So, If I really want $40k I'd have to pay for $60k reduced 65% = $39,000 coverage.

Be mindful of the fact that your employer may have chosen their dental plan that doesn't cover anything that has to do with a tooth implant. My crown screw broke off and it was super expensive to repair it because MOO didn't cover anything. Not the medication, x ray, limited eval.. All because it had to do with my implant.

For the last two months they have caused my account to overdraft by dragging it twice each month but refuse to refund us the $60 worth of overdrafts that they caused. I even have a audio recording promising that they would not double draft us this month and they did it anyway and wouldn’t even listen to the audio recording that I have where their agent guaranteed there would not be a second auto draft done on the account. They do not care about their customers, it just all about the money for them. I’m paying my bank to do a stop pay and looking for a new insurance company.

I recently purchased a policy and I'm very happy with that decision, customer service was great, didn't push or rush me into anything. Living on a very tight budget I wasn't sure they would have anything for me but they did. Staff customer service was very knowledgeable and polite. I'd recommend 100% they have something for you that won't crush your budget.

They don't care. My wife passed away about 6 months ago. She had a small Mutual of Omaha policy which they paid out. Since her death she has gotten a dozen mailings to sell her more insurance. I notified them of the facts and asked that they take her name off their mailing list which they promised to do. The mailings continue month after month. I may have no choice but to sue them for intentional infliction of emotional pain.

When I moved into my house in 2007, a rep from this company sold me a whole life policy on the amount of $70,000. I’ve made every payment on time. So I call to just ask how much cash value that the policy accumulated and the lady said 0$. How is that possible for a whole life policy I’ve had for almost 17 years. The policy is worth nothing at all. I’m in disbelief. That’s one of my reasons for getting a whole life policy because they are value policies. Well I mindest well cancel this valueless policy.

I would not recommend this company to anyone and I own like 10 policies with them! Several months ago, they cancelled just one of my policies where I had paid for 16 years and I had excellent health. They claimed that I called the company to cancel just that ONE policy but if that were the case I would have cancelled all my premiums because they pull from the same bank and same account! They sent me a form to reinstate my policy and then wanted 10 years of medical records. After sent them the records they claimed they never got them but I had sent them certified.

They won't stop mailing me even after requesting such. I'm recommending everyone stay away from this company. They even called to offer to increase my grandmother's death benefit nearly a year after they paid out on it. I told them then that I don't ever want to hear from them again due to the emotional turmoil they caused my whole family.

Tried to log into their guaranteed life and it’s a joke. It won’t let you put in an amount. When I try to put in an amount it just shows NaNa. Seems like the only way is to have them call you or you call them. I don’t want to talk to anyone.

A rep called me to renew my policy because the rep I had moved on. Come to find out the rep opened another policy and the company refused to refund me for the duplicate policy that was opened. Why would I need 2 life insurance policies if I only have one life?

I cancelled my policy 10 days ago. I still have not received my refund check. I was told 7 to 10 business days. I called today. They said it will be processed in 48 hr. This is why I decided to go with someone else. I will never do business with this company again. Incompetent is an understatement.

Company finds any little thing to deny paying you. Do not recommend them. Wasn't explained at the beginning that you needed it for 2 years before they will pay out the policy. Ridiculous really. They will scam you anyway they can.

Do not purchase a policy with this company. I have been a customer for over 14 yrs. I purchased a policy to protect myself if unable to work due to complications of pregnancy. I am an OB nurse and see firsthand what can happen during pregnancy and wanted to protect myself if unable to work. Well, lo and behold I did encounter complications that restricted my ability to work bedside at my hospital. When it came time to use the policy, I was treated like a criminal. Had me in tears every time I had to deal with this company.

If I could give this company a NEGATIVE star I would. I applied through a person that finds the best bang for your buck, I was asked many questions..I answered them all medications I was on. I provided the ONLY TWO I was on. I was immediately declined because 2023 I was give ** for WEIGHTLOSS, not diabetes. AGAIN NOT DIABETES. Never have had diabetes and also so was given ** for carpal tunnel and then switched to ** for the carpal tunnel…Well just because they think these medications are only for ONE reason to which my DOCTORS told them is incorrect and sent all documents to support what I told them and I also went two days later to get all my bloodwork redone to still deny me..

DO NOT buy insurance from this company. They will not pay out on the policies you buy. I purchased a cancer policy for $10,000 and when my husband got cancer, they refused to pay the policy. The doctor provided all his records and we had to appeal and then they refused the doctors records. They are a rip off, they steal your money and refuse to pay.

Omaha farms out this insurance to another company that will spend months finding reasons to deny your claim until frustration make you go away.... Had the same dentist for years and never a problem filing claims with previous insurer, now they don't recognize this dentist, they need his NPI number, they need his tax number, they need his address, they need his phone number, they need the dentist to call them....on and on....one after another. Dentist filed claim three times for me and his office is frustrated too.

I just learned of a policy my dad had (he passed in November of 2023) for critical illness. I called today to report his death and learned that the medical records and death certificate are not enough proof for them to pay out the coverage despite his qualifying diagnosis being on/in both of those things, they expect his hospitalist physician who treated him to complete a third form validating the diagnosis. The amount of work required when living out of state is not worth the headache unless this is the only asset someone has.

I had a 20 year TERM policy with the company and authorized electronic payment of $80.10 a month for that policy. Paid every month for 20 years. The term policy ended in October 2023. Without any authorization from me Mutual of Omaha decided it had authority to extend my 20 year term policy and remove $629.23 on 11/6/23, $629.23 on 12/4/23 and $629.23 on 1/4/24 from my bank account. We were out of town and had not realized these charges. We had to close our bank account to stop the charges.

I never imagined in 1,000 years that I would be writing a rave review about an insurance company - but here I am!! We have had two small policies for my mother since 2009 - one with Mutual of Omaha, and one with another large insurance company. Unfortunately, my mother recently passed and as the beneficiary, I can share first hand that the difference in service + claims processing between the two companies is literally night and day.

Your Dedicated Service Team has offered very little support in how to complete ParaMed physicals or obtaining medical records. There are numerous numbers given with no real guidance on who you actually need to connect with. When you do call one of the numbers, either no one answers, or no one returns your voicemail. This is supplemental life insurance that is supposed to provide peace of mind, but it has only caused headaches. Lack of service or ability to see shortcomings is very disappointing. Would never recommend this company or their customer support to anyone. Look anywhere else for life insurance.

The last couple of years of my mom's life I took care of her finances per her request. After sorting out the mess I discovered she had no life insurance. I immediately contacted Mutual of Omaha. Unfortunately she passed 16 months later at 77 yrs. of age of a heart attack. That was the first of August it is now December. Because the insurance policy was not 24 months old there had to be an "investigation". They have contacted every medical provider she had for the past 3 yrs. Still no payout. It is a small amount but it would pay the funeral home I did the right thing, now here I sit and worry that I can't pay the wonderful people who took such care with my mom in our family's time of need.

I would like to warn others if you cancel within the guidelines they will steal your premium. They'll say they sent it and that's it. Of course they don't and refuse to check and rectify the situation. Instead you're told to prove they didn't return your premium. Like I said when you receive money and it doesn't belong to you you're a thief. I authorize policy on 10/26/23, I canceled on 10/27/23. To date 11/17/23 and after 14 phone calls I still haven't gotten my money from these thieves. And you will be referred to as thieves until I receive my refund. I will write a review every day on every site I can to warn others of your company's thievery, and total unprofessional approach to the entire situation. See ya tomorrow for another posting either here. Social media just in case I'm blocked here by tomorrow for exposing my truths. Unhappy past client km.

A couple of years ago, my husband and I purchased 2 small policies from Mutual of Omaha. After reading their reviews I am even more concerned. First of all, when we received the policies I called to say they had misspelled my husband's first name on the policy. Nope they said, that's what the application shows. Since I completed the application I knew this to be incorrect. The name they showed on the policy was not even a proper name! They refused to change it.

My grandmother passed away this August 2023 just a couple months ago. My father, her son passed away unexpectedly earlier this same year in January. Unfortunately as the last surviving member of my family, I am responsible for the full cost of both funerals which added up to almost 20,000 dollars. My grandmother had a life insurance policy with Mutual of Omaha for 10k which would be a huge help towards the 12k for her services I currently owe the funeral parlor. Also this is exactly what she intended this money for when she took the policy out in the first place, to take some burden off off the family after her passing.

Do not purchase insurance from this company. Let me tell you that my husband passed and I had been paying the life insurance, coming straight from my bank account. While he was on hospice his family sneaked in and took advantage that he was unconscious and had him sign the form to change the beneficiary. During the time, he had cancer, they never showed up. I called the insurance and warned them that this would happen and told them to make a note because their money hungry and supposedly they made a note. He had already told me his wishes of how he wanted his funeral to be, instead they cremated him so they could keep the money.

I had 4 Life and Accident policies with Mutual of Omaha, after pay for 3 years I found out that because my son went into the military if he would get hurt or died Mutual of Omaha would not pay out anything because he is in the military, he was not in the military when I took the policy out and I had been paying on a policy for NOTHING! ALSO, Mutual of Omaha would share info on my brother's policies because we share the same last name with me and I told them numerous times I have NOTHING to do with my brother's personal business and they should not be sharing another person's business with me nor mines with anyone.

Mom was diagnosed with 18 months to go so I took out the policy based on a previous review I had read. Thankfully, mom was with us for four more years but eventually succumbed. Once the dust settled, I called to make the claim and after about 10 minutes the gentleman told me a check would be sent out as soon as possible. I was surprised that, after signing up for a faceless insurance policy online four years prior that it would be as easy as it was to get the benefits I was expecting. No forms, no death certificate (which we were still waiting on), no hassles. The guy who helped me with my claim even consoled me on my loss. It was kind of embarrassing for me to tear up on the phone but I suspect it wasn't the first time he had been in that position.

Updated on 07/31/2023: Mutual Of Omaha Life. An update. These people here response to my review is pathetic. I have several emails to this out fit to their Customer Care Dept before I filed my review & complaint on the 28th of July & they respond by responding to them by email to C/S again but does NOT give a direct person to speak with. I still DO NOT know why we allow criminals to do business. All the reviews against them are the same hundreds of them are basically the same. Mutual if you see this I've sent you 4 emails. NO response! NOT doing it again. I'll get no response again!!! ZERO ⭐'s will NOT CHANGE!