LTC Consumer

Jonathan was incredibly detailed in the way he explained Long Term Care insurance to me. He was courteous, responsive to questions, excellent information provided regarding my questions, he was also very patient since we had some technical difficulties with Zoom video conferencing. I was having trouble downloading it to my computer and he waited calmly for about 10 minutes while I troubleshooted the problem on my pc. When I was finally able to open the app and video conference with him, he displayed a lot of poise as he explained the value this coverage provides and compared different providers and even how inflation would play a part in the value of long-term care and how each individual company deals with this issue. I was very satisfied with his professionalism and would absolutely recommend him to friends and family if they need this service. Regards, Alejandro **

I appreciated the process with Jonathan. From the initial setting up of the meeting; to the weekly reminder of the meeting; the process of logging in for the meeting - seamless. The introduction of how we would move through the meeting was very helpful. I was then able to wait on all my initial questions because I knew they would be answered as we moved through the meeting. Jonathan took his time to explain each step and allow me to ask questions or voice concerns.

I was concerned that I didn't have longer-term care insurance. My therapist told me about how her policy is also like life insurance if she doesn't use it. I thought that was a really good investment. However, the interview was a little confusing. The customer service lady asked questions. I had to say that I was gonna tell the truth and then she said that this part of the interview is over. Then, she started asking me more delicate questions. I answered them truthfully as they could always look at my medical records. I got a letter from the company and they said that was why they turned me down. The lady was very professional. It was just something that I was uncomfortable with.

LTC’s price was appropriate. It was a lot better than I expected it to be. The enrolment process was easy although it's always uncomfortable for me to talk to someone I don’t know with personal information like putting my social security number in a document. I keep a pretty close tab on my paperwork, so I would notice if there was something wonky.

Updated on 06/03/2020: I am very grateful for the assistance of the agent that I worked with, very professional, knowledgeable and kind. Due to a long standing health condition I did not qualify for the first plan I applied for. The agent I worked with was pivotal in finding a plan that I did qualify for and I am grateful to now have long term care coverage in place. I am sure I would not have successfully navigated through the search for a plan that I would qualify for on my own.

Dan made this process so smooth. He listened for the insurance I am looking for within my price point. I appreciate the ease of doing business with the online tools. I was provided clear explanation of the product and all of my questions were answered. The next steps were explained verbally and then followed up by email.

To briefly summarize, Rich was polite, considerate, knowledgeable and comprehensive. My wife and I appreciated his involvement and give Rich high marks for his part in guiding us through this process.

Jonathan helped me put together a long term care insurance policy that addressed my needs and budget. He did an outstanding job of simplifying the conversation and ensuring I understood was was being presented during the course of our meeting. I would not hesitate to recommend Jonathan to any of my family or friends.

I was very happy with Jonathan's knowledge of the products we were seeking. He guided us in the right direction and helped us end up where we wanted to be. The only reason I didn't give 5 stars was due to the reminders of our scheduled meetings. I received three texts and two emails, which seem excessive, and were pretty annoying to me. One text and one email would be plenty I believe. Anyway, that being said, I'd recommend him to anyone.

Cathy was very thorough in finding out what we wanted and how best to quote that and very cooperative with scheduling application process. She was very knowledgeable and professional, as well as, just simply a kind person. I would highly recommend her to anyone!

I started looking at Long Term Insurance based on Dave Ramsey’s advice. So I went to the Zander insurance website completed the form and soon after I received a call from Jonathan **. An appointment was made to discuss our options in more detail and in no time Jonathan found a policy that met our needs. He was extremely professional and thorough. It was a pleasure working with him.

Jeff was fantastic! He was knowledgeable about the different types of LTC ins. He was so patient to answer my many questions & so graciously give me so much un-rushed time. Also very personable so these discussions once turned into a 2+ hr phone call. After many phone calls, I finally made my best decision and I am so happy with it due to all of the information he was able to provide. Applied/ Approved /Done! Thank you so much Jeff.

Richard was very helpful and explained everything in a way I could understand step by step. He also explained the process and time frame it may take to complete the insurance that I'm applying for. I feel confident if I have any questions along the way, he'd be available to answer any questions. It was a pleasure to do business with him.

Jonathan did an excellent job with helping us understand the product that my wife and I purchased. One thing I would recommend, please don't send reminders out so early in the morning. I was on the west coast last week and received reminders at 4:30 AM. Thank You.

Millie was extremely helpful in guiding us in the purchase of our LTC policy. There were too many options to comprehend, but she simplified the selection. Her knowledge about all the different plans from multiple companies made her a credible resource to rely on.

Working with Jeff was a great experience, his professional, caring and patient demeanor made the purchasing experience much more enjoyable. Jeff took the time to present us with multiple options and helped us make an informed decision. Thank you Jeff, it was a pleasure working with you.

We began this journey thinking we wouldn't be able to afford long-term insurance. Jonathan continued to search different companies and came up with an affordable plan that we are happy with. I would definitely recommend Jonathan to anyone who is searching for options. He listens to your needs and is prompt/respectful of your time.

Dan ** was wonderful to work with - he spent a lot of time assisting us: presenting us with multiple LTC Insurance options, answering all of our questions, while always keeping our budget in mind. We could not ask for better customer service and we are grateful for the referral from Zander.

I am appreciative of the thorough explanations and adequate time spent to introduce the different LTC policies and what they cover. I was prepared enough to make a decision on what type of policy I needed to buy and what the benefits would be. Mike was respectful, friendly and patient. I would recommend him to family and friends.

Dan was very receptive to my needs and my concerns. He was consistent about contacting me and scheduling appointments accordingly. He is very knowledgeable and was helpful in picking a plan that suited my needs. I would recommend him in the future.

Both my wife and I appreciated Richard **’s approach and knowledge concerning long term care insurance. We would not hesitate recommending him or utilizing him in the future for other insurance needs. He was very straightforward, honest, and knowledgeable.

My experience with Millie ** was one of excellence. She took time to explain the long term care insurance process and was very professional throughout our contacts. I would definitely recommend her and your agency should I have a friend who inquired about the service. OUTSTANDING in answering questions and providing information.

My experience with Jeff exceeded my expectations. He truly does have a heart of a teacher. Super cordial, kind and responsive to my questions. Very professional and a great listener. I would recommend him to all of my friends. Great experience. I walked away feeling a sense of peace about my decisions. Exceptional!

Rich ** did a very good job of explaining pertinent issues relating to long term Care insurance. I appreciated his input regarding the selection of insurance companies and his explanation of their premium differences. He did a great job laying our the current cost of long term care, and how much coverage we should be looking for.

Bill quickly responded to my request for information about Long Term Care insurance. He showed great flexibility with his schedule and was able to meet with me based on my schedule. Bill is very knowledgeable and explained the different policies in an easy to understand manner and helped me to make the best decision for myself. I highly recommend working with Bill and buying products from him!

I recently inquired about getting a long term care insurance policy and I was assisted in this process by Jeff **. Jeff was thorough and patient as he guided me through what was best for my wife and I. At no time did I ever feel pressured to purchase something I didn't need. The level of service I received was outstanding and I highly recommend Jeff to anyone. Thank You!

My wife and I thoroughly appreciated the opportunity to work with Lisa ** when reviewing and deciding on a LTC insurance policy. Lisa was informative, down to earth, and spent all the time necessary for us to understand LTC insurance and to make the right decision. She was not pushy and did not try to "up-sell". We would highly recommend Lisa to any friend or family desiring to obtain LTC insurance in the future! Truly 5 star service!

Catherine has a great understanding and is very knowledgeable of the intricacies of such a complex insurance product as long term care. Her experience and guidance helped me make the proper decisions regarding the selection of my long term care plan. With her assistance I am confident that I have the protection I need for the very best value for my premium dollars spent. Once again, Thank you Catherine.

I appreciated my experience working with Jeff on LTC insurance. He was patient, explained clearly and thoroughly and answered my many questions. Jeff is a man of integrity and I would recommend him to others.

Jeff ** was amazing to work with. I believe him to be honest and sincere which I greatly appreciated. He made me feel comfortable with the decision I was making and never seemed intrusive or pushy. I truly felt he cared and wanted to help me to make the best decision based on my needs and financial capability. I am completely satisfied with my decision and that is all due to Jeff's integrity, honesty and caring nature.