LTC Consumer

I first contacted LTC Consumer online to submit a request for LTC insurance to get some quotes. Received a fast response the next day via email from Kathryn **. From the first email, phone call and throughout the process so far (quotes, reviewing quotes, application process etc.), Kathy has been very helpful. She has explained the various options available based on what we were looking for, provided beneficial advice on what different nuances in the plans to consider and keep in mind when selecting a plan. She’s answered all questions raised and was very thorough in going over the different benefits in the plans without being pushy. Glad to be working with such a nice, extremely knowledgeable agent as Kathy. Would recommend her to all looking for LTC plans or other plans that are supported by LTC Consumer.

Jeff ** helped us apply for long-term care insurance with National Guardian. As Washington State residents under this new, upcoming excise tax and its one-time exemption, there has been a steep learning curve in a very short window of time, but Jeff has really helped us understand our options and what would work best for us, and then he guided us through the process.

1) I chose to pursue an LTC product through Zander due to its affiliation with the Dave Ramsey organization and was “assigned” to Rich ** who contacted me promptly, spoke professionally, understood my communication preferences, and was clearly knowledgeable. 2) With a few strategic questions and good humor sorting through my initial information, Rich was able to steer me in an appropriate direction and set up a meeting promptly. 3) I investigated online Rich’s professional background and was pleased to discover his level of experience and expertise.

Once we got a chance to talk with Jonathan it was a good experience. I struggled initially with getting an appointment with him. He seemed too busy to handle another client, taking another 2 months to get a set appointment. So it would have helped to have more information initially about setting an appointment. He explains all aspects of the policy well. We feel confident we have the right product for our situation.

Jonathan was incredibly detailed in the way he explained Long Term Care insurance to me. He was courteous, responsive to questions, excellent information provided regarding my questions, he was also very patient since we had some technical difficulties with Zoom video conferencing. I was having trouble downloading it to my computer and he waited calmly for about 10 minutes while I troubleshooted the problem on my pc. When I was finally able to open the app and video conference with him, he displayed a lot of poise as he explained the value this coverage provides and compared different providers and even how inflation would play a part in the value of long-term care and how each individual company deals with this issue. I was very satisfied with his professionalism and would absolutely recommend him to friends and family if they need this service. Regards, Alejandro **

Sam was very helpful and explained everything about the policy. She was punctual on all the zoom calls and has kept me informed about everything along the way. The application process went smoothly except for some of the repetitive questions on the application.

Bill ** was very helpful to us in finding a plan that fit our needs. He answered all of our questions and was very knowledgeable of the process as well as the different products available. I highly recommend Bill if you're considering purchasing LTC insurance.

Jonathan ** was extremely professional in handling our situation. My wife and I had some apprehension about getting LTC insurance at first, despite the Urgings of my father-in-law. He ultimately showed us a budget-friendly tailored plan that put our reluctance at ease.

Responses were prompt. The information was excellent. Jeff **, Consumer Specialist is outstanding!!! No high-pressure sales tactics. Clear information and explanations were provided. Valuable assistance was given throughout the process of evaluation, decision, and application. Highly recommended without any reservation.

Bill did a great job helping me obtain long-term care insurance for my mother. He provided many quotes to make sure that we had all of the options before us. I am super pleased with his service and would recommend him to anyone considering long-term care options.

After researching this insurance product for two years my husband and I decided to move forward with Jonathan ** from Policy Genius and purchase a National Guardian policy. Jonathan patiently explained all aspects of the policy and made us feel comfortable and confident with our decision. We can now work toward full retirement knowing our assets are protected and giving us great peace of mind. I would highly recommend Jonathan if you are considering Long Term Care Insurance as part of your retirement plan.

Dan ** was a very helpful and professional insurance agent. He was able to answer all of our questions and exceeded the expectations we had for this experience. I would highly recommend him to anyone who is in the market for this coverage.

I worked with Samantha ** over the course of several weeks, during which we exchanged questions and information. Samantha was extremely helpful, calm, and encouraging, which removed the stress that I initially felt. Samantha is well informed and positive and I really appreciated both her cheerfulness and professionalism.

We submitted a form to the Ramsey Network for an insurance ELP and were contacted by Jeff. He was knowledgeable, efficient, kind and open to our timeframe. He found us different options and found us one that had very good coverage and within our price range. I would recommend his services to anyone looking for long term care.

We were so happy to have Sarae ** as our LTC consumer specialist. She's very knowledgeable, accommodating and responded to all our inquiries. We tried to get quotes from different companies for LTC; our decision to choose the company that Sarae offered was not only because of the company but how she presented it and made us feel valued and appreciated.

We all appreciate excellent customer service. You will find it if you work with Jeff **. He is a seasoned professional who is able to educate someone like me who doesn't deal much with insurance without making you feel dumb. He is very personable yet doesn't "overshare". (You know what I'm talking about!) He makes you feel that the time-worn phrase "the opportunity to serve you" is really true in his case. And you sense that he will be genuinely glad to help you in future if the need arises. Character matters to him, and he will guide you kindly through the never-fun task of purchasing long-term care insurance. Thank you, Jeff!

So far the experience has been great. Richard took time on the initial call to ask questions and determine our need. He then provided some customized solutions to meet our goals. I would describe Richard as knowledgeable of the various products, thorough, professional and efficient.

Jonathan ** made this often arduous process very easy. He was both educational and pleasant as he walked me through the details of understanding what Long-Term Care is and what would be best for me and our family. He was open to questions of all types and answered all of them fully. He was good at providing information on things to be aware of and to consider, but never offered pressure of any kind, only suggestions based on our discussions and the specific needs I had. Highly recommend his services for this type of insurance.

We appreciated Jeff’s professionalism and approachable manner in explaining the process and any terminology that we were unfamiliar with. The entire application process was easy and fast, thanks to his great customer service. We’re happy and looking forward to getting our new policy.

Working with Dan was quick and easy to do! I would totally recommend anyone to work with him if you have insurance needs. I reached out online (after office hours) and the next day (a Sunday might I add), I heard from Dan! He helped me find a LTC plan in Washington before the deadline! Many others turned me away (as everyone in Washington state scurries to find a LTC plan), but not Dan! My application has been submitted and now it’s in the underwriting process. Thanks Dan!

Jonathan fit us in very promptly. He very patiently answered our many questions and helped us choose the right product for us. The whole process was straightforward and transparent. He did such a good job that at the end of the call my wife stated that she was excited to sign up for this insurance.

Lisa was a super helpful advisor, walked my wife and I through many alternatives without being overwhelming. Helped us select an appropriate policy and was super efficient in execution. Strongly recommend.

We had a great experience. It was evident that our needs were taken into consideration and we did not feel pressured at all. Everything was well explained and all our questions were answered and explained. The pace was great in explaining different option while staying on topic and covering a lot of information quickly but thoroughly.

She was a great help getting my wife and I LTC. Many insurance companies are no longer providing LTC in the state of Washington given the surge of applications due to the new state payroll tax. We are grateful for all the work Lisa did to help us!

My husband and I had a great experience exploring LTC insurance options and ultimately applied for coverage. Due to the new, fairly unpublicized, Washington State Legislation, it made it a bit more challenging for us. However, Jonathan ** was excellent! He was professional, informative and very helpful during the process. We would highly recommend him to anyone.

We had a great experience with Jonathan. He was very thorough and didn't try to sell us anything. Great wealth of knowledge. He suggested the plan he felt would fit our needs but showed us all plans. Ultimately his suggestion was the one we proceeded with.

Dan ** provided outstanding service. He was informative, never pushy, and performed follow-up with phone calls keeping me updated with the latest info. When under a tight deadline he was able to get me the policy that fitted my needs. My hat goes off to him!!

Cathy is simply a joy to work with. She patiently answered all my concerns and needs and made sure I had the right insurance solution that fit into my life and financial goals. She is quick, knowledgeable and responsive.

Jonathan was very upfront with us. He was patient and very kind. Although we were surprised at the high price of long term care insurance, Jonathan explained things in an understandable way. I would highly recommend Jonathan to others.

Rich ** was very knowledgeable about the various plans and helped my wife and I understand the plans as we had little knowledge of them. Rich was always quick to get back to us and always accommodated our busy schedules. The process was quite simple and Rich walk us through every step of it. It was a pleasure working with Rich.