LTC Consumer

I have recently completed a Mutual of Omaha LTC application with Lisa **. This was the final step in a process which began with an extraordinarily thorough and erudite walk-through of the LTC benefits presented by Lisa via successive one-on-one Zoom sessions. The purpose of this review is to inform anyone who may be in a similar fact-finding situation as I was a few weeks ago that Lisa ** is an exemplary LTC maestra on many levels.

Jeff ** helped us apply for long-term care insurance with National Guardian. As Washington State residents under this new, upcoming excise tax and its one-time exemption, there has been a steep learning curve in a very short window of time, but Jeff has really helped us understand our options and what would work best for us, and then he guided us through the process.

1) I chose to pursue an LTC product through Zander due to its affiliation with the Dave Ramsey organization and was “assigned” to Rich ** who contacted me promptly, spoke professionally, understood my communication preferences, and was clearly knowledgeable. 2) With a few strategic questions and good humor sorting through my initial information, Rich was able to steer me in an appropriate direction and set up a meeting promptly. 3) I investigated online Rich’s professional background and was pleased to discover his level of experience and expertise.

Once we got a chance to talk with Jonathan it was a good experience. I struggled initially with getting an appointment with him. He seemed too busy to handle another client, taking another 2 months to get a set appointment. So it would have helped to have more information initially about setting an appointment. He explains all aspects of the policy well. We feel confident we have the right product for our situation.

Jonathan was incredibly detailed in the way he explained Long Term Care insurance to me. He was courteous, responsive to questions, excellent information provided regarding my questions, he was also very patient since we had some technical difficulties with Zoom video conferencing. I was having trouble downloading it to my computer and he waited calmly for about 10 minutes while I troubleshooted the problem on my pc. When I was finally able to open the app and video conference with him, he displayed a lot of poise as he explained the value this coverage provides and compared different providers and even how inflation would play a part in the value of long-term care and how each individual company deals with this issue. I was very satisfied with his professionalism and would absolutely recommend him to friends and family if they need this service. Regards, Alejandro **

LTC insurance application was very formidable for me because I did not have full understanding of the terms or the process—-it is like no other type of insurance and can be quite costly. I looked at so many plans and spoke with a number of agents but finally contacted the individual who was able to guide me through all the information in a very organized fashion and was efficient and patient through all my questions. What I originally interpreted as an impossible goal was finished in about a week or less with her guidance and I feel confident about the decisions made at last!

I have had nothing but an A++ experience with Kathy. She always takes the time to more than adequately research what is available for my needs. Her knowledge of the plans is amazing and she is able to explain it in a way that is easily understood by a "layperson." I am very glad she is my rep!

Cathy ** took the time to explain long term healthcare coverage in detail and answered our questions in a follow up meeting. She completed the application for us with no problems and told us what to expect for next steps.

Mr. Richard ** did a wonderful job in explaining everything to me. He had patience with me, I had a lot of questions and he answer everyone of my questions. I were late getting on zoom and he were there waiting.

Samantha was very knowledgeable, able to find a plan that worked for us, and was able to work within our timeframes as well as gently remind us when we forgot to do something. We would highly recommend her services to anyone.