LTC Consumer

LTC insurance application was very formidable for me because I did not have full understanding of the terms or the process—-it is like no other type of insurance and can be quite costly. I looked at so many plans and spoke with a number of agents but finally contacted the individual who was able to guide me through all the information in a very organized fashion and was efficient and patient through all my questions. What I originally interpreted as an impossible goal was finished in about a week or less with her guidance and I feel confident about the decisions made at last!

I have recently completed a Mutual of Omaha LTC application with Lisa **. This was the final step in a process which began with an extraordinarily thorough and erudite walk-through of the LTC benefits presented by Lisa via successive one-on-one Zoom sessions. The purpose of this review is to inform anyone who may be in a similar fact-finding situation as I was a few weeks ago that Lisa ** is an exemplary LTC maestra on many levels.

I first contacted LTC Consumer online to submit a request for LTC insurance to get some quotes. Received a fast response the next day via email from Kathryn **. From the first email, phone call and throughout the process so far (quotes, reviewing quotes, application process etc.), Kathy has been very helpful. She has explained the various options available based on what we were looking for, provided beneficial advice on what different nuances in the plans to consider and keep in mind when selecting a plan. She’s answered all questions raised and was very thorough in going over the different benefits in the plans without being pushy. Glad to be working with such a nice, extremely knowledgeable agent as Kathy. Would recommend her to all looking for LTC plans or other plans that are supported by LTC Consumer.

Jeff ** helped us apply for long-term care insurance with National Guardian. As Washington State residents under this new, upcoming excise tax and its one-time exemption, there has been a steep learning curve in a very short window of time, but Jeff has really helped us understand our options and what would work best for us, and then he guided us through the process.

1) I chose to pursue an LTC product through Zander due to its affiliation with the Dave Ramsey organization and was “assigned” to Rich ** who contacted me promptly, spoke professionally, understood my communication preferences, and was clearly knowledgeable. 2) With a few strategic questions and good humor sorting through my initial information, Rich was able to steer me in an appropriate direction and set up a meeting promptly. 3) I investigated online Rich’s professional background and was pleased to discover his level of experience and expertise.

I have had nothing but an A++ experience with Kathy. She always takes the time to more than adequately research what is available for my needs. Her knowledge of the plans is amazing and she is able to explain it in a way that is easily understood by a "layperson." I am very glad she is my rep!

Cathy ** took the time to explain long term healthcare coverage in detail and answered our questions in a follow up meeting. She completed the application for us with no problems and told us what to expect for next steps.

Mr. Richard ** did a wonderful job in explaining everything to me. He had patience with me, I had a lot of questions and he answer everyone of my questions. I were late getting on zoom and he were there waiting.

Samantha was very knowledgeable, able to find a plan that worked for us, and was able to work within our timeframes as well as gently remind us when we forgot to do something. We would highly recommend her services to anyone.

Cathy ** was amazing!!! She patiently answered ALL of my questions regarding the new long term home care plan & made it easy for me to understand the “insurance language “.... Wonderful & very professional, personable & kind.