Transamerica Long Term Care Insurance

Transamerica Long Term Care Insurance

 2.6/5 (41 reviews)

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Overall Rating2.6 out of 5
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About Transamerica Long Term Care Insurance

Transamerica sells term and permanent life insurance, including whole and universal policies. Coverage for its term life insurance is up to $10 million, and permanent life insurance coverage is up to $2 million. Transamerica accepts applications from anyone between 18 and 80, with term coverage extending up to 90 years old. Consumers can add multiple riders to their policies, including accidental death or disability coverage.

Transamerica Long Term Care Insurance Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: April 27, 2023

I am experiencing the same as many have said before me. They don't want to pay! There is always a "hitch", and their communication is HORRIBLE. You never get the same representative. Answers from most are contradictory. Mailings from TA are received weeks out from date of letter. When I asked for something to be faxed to my home care provider, they agreed but said "a fax can take up to five days to send". Things like this are commonplace. MY BEST RESOURCE IN GETTING PAYMENT (among other assistance needed) has been filing a complaint to my State Insurance Commissioner via their website. This has been a tremendous help in receiving payments.

In addition to complaints regarding payments, I have reached out to the Commissioner for other processes (TA saying they never received the report(s) from independent companies that review the client's needs, billing me for policy premiums AFTER benefits have been invoked, not letting me speak to a supervisor). If you are having issues reach out to your state Insurance Commissioner! Still be prepared to spend a lot of time on the phone with Transamerica.

I also highly recommend making a call log that includes, date, time, your question(s), response received from representative, and call tracking number. I have forwarded my call log to my State Commission, who I believe forwarded to TA with my most recent complaint (I'm on my 3rd filing with the Insurance Commission). I must say that the Commission has provided HUGE assistance and sanity for me! Please try it if you're having difficulty with TA! The beneficiaries PAID for this product! They deserve what they invested in for their elderly years/needs!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 15, 2023

As ALL the others have written, these people DO NOT WANT TO RESPOND OR PAY BACK ANY BENEFITS without you spending your entire existence working on it. Classic Example: Received letter stating they needed 6 actions to be completed on our end. Letter dated March 31st, HOWEVER, the postage mark is April 7th. They sat on it for a week before mailing and the letter states we need these actions completed by April 14th or "we will close your request". I received this piece on mail April 14th. Several calls to their "Care Coordination" team in the past 2 months, left messages, no response. YES, I AM IN ON A CLASS ACTION SUIT!!!

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: March 8, 2023

    My father has a TA long term care policy he paid into for over 20 years. It is a constant battle when calling TA. Longest hold times. Always has an excuse why payment hasn’t been issued. Contradicting answers from customer service once you get through. I would never, ever do business with TA. Today I filed second complaint to CA Dept of Ins..

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 20, 2023

    Due to continued falling we put our mom into LTC. After 3 years someone from TA called my mom and discontinued her LTC coverage. No nurse, no evaluation. After 4 more falls I re-submitted a claim in September 2022. it has been 5 months since the in-house evaluation visit. I have faxed all required docs twice. Made about 8-10 calls, hours and hours on the phone, talking to employees working from home who are unable to process anything.

    After 4 months of phone calls (January 2023), and no one knowing the status, they told me the case manager closed the case due to not having the documents. After a loud, abusive, angry phone call they miraculously found the docs. We have started the process over. It is agonizingly slow because of "a new system change over that requires 2 weeks with no ability for processing claims. On 2/6/23 the new system was considered "changed over." Always an excuse. Two weeks later, still no answer. Now they say they cannot refer to a supervisor. Deny, deny, deny, delay, delay, delay. All the while I have had to make 3 quarterly payments.

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 14, 2022

    TransAmerica does not pay out for long term assisted living. Read the reviews and talk to people that are receiving payments from TransAmerica for assisted living costs – if you can find anyone who is actually getting paid. Before spending tens of thousands of dollars, thinking the money you paid into Long Term Care Insurance will ease the high cost of assisted living expenses, do your research. Don’t put yourself in my mom's position. She paid her premiums, year after year, thinking when she can’t live by herself anymore, she could go into assisted living and use the money she paid into the policy to help support her care during her last years with us. My mom is 96 and paid $67,000 into her long term care policy.

    When my mom moved into an assisted living facility, costing $5300/month, we followed all the requests given by TransAmerica to meet the policy requirements for claim approval. Today the claim remains rejected, after an appeal, because the inadequate assessment and opinion of the TransAmerica nurse that visited my mom trumps the doctor's assessment as well as the assessment given by the assisted living facility that spent months monitoring my mom.

    Part of the TransAmerica claim process is to send a nurse to do a physical and mental assessment. During that assessment, the nurse noted that my mom needed help bathing because she could not reach her feet. She went on to explain that she had patients that could not properly wash their feet and had serious problems involving hospitalization. The assessment also involved assessing my mom’s ability to get dressed and her memory. The nurse asked my mom questions about getting dressed but did not watch her perform those tasks. She also asked my mom to remember a few words over a couple minute time span, which my mom, at the time, was able to do.

    In response to the TransAmerica assessment, along with the assessments done by her primary care physician and the assisted living facility nursing staff, it was obvious my 96 year old mom does not have the flexibility to properly care for her feet. With that, we started paying the assisted living facility to help my mom shower and get dressed – mainly putting on socks, pants and shoes of to avoid a fall. The need for this type of help clearly meets her policy requirements. TransAmerica, however, claims that although their nurse said she needs assistance showering, the nurse did not say she needed help getting dressed, even though she was adamant that my mom could not reach her feet.

    Apparently, the nurse does not realize the need for socks and shoes, or putting on a pair of pants. And the metal assessment did not show the nurse that my mom gets easily confused and forgets things that happened less than 30 minutes prior – yet the nurse felt my mom's mind is fine. And that inadequate assessment cost my 96 year old mom $67,000 and is leaving her with the responsibility of paying $5300 every month of her remaining years – or until our money runs out.

    My goal here is to educate. If you read this far and still have doubts about my story, email me at **. I can send you my mom's policy contract, the letters sent by me and TransAmerica and the Doctor's assessment. This is real, and the time to prepare for end of life is not at the end of life, because there is no recourse. The money is theirs, no matter where you have to go when the rest of your money runs out.

    23 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 22, 2022

    My 90 & 92 year old parents have been paying top premiums to Transamerica Long Term Health Care insurance for around 40 years. When they purchased this policy they assured us that they would be completely covered when they needed it. We are now being put through the ringing spending all of our time trying to jump through their ridiculous loops to procure payment.

    Long waits on hold, long senseless conversations with phone puppets, promises to send needed paperwork by snail mail, requesting faxes and mailed forms, saying they haven’t received proper forms, sometimes they email, but say they don’t, caregiver timesheets that are unbelievably difficult to navigate and impossible for most caregiver educations, seriously elder abusive for the 90 + year old trying to get reimbursed for there crystal clear need to be cared for. We have tried to start this process a few times to only be driven into discontinuing the exorbitant amount of forms and lies because of the stress it causes. Next stop is an elder law attorney. Anyone have a suggestion or experience suing this dirt ball company to get deserved funds paid? We are in contact with the California Insurance Commission fraud department. Their response is slow but they are researching complaint. HELP!

    20 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 26, 2022

    Any supplemental insurance policy that you have with TransAmerica is junk. I had three policies and when I was really really sick, they came up with every excuse under the sun to not cover me. All three policies are junk.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 22, 2022

    I know it's been said by other reviewers but this company is truly dreadful. They clearly do not want to pay benefits to elderly and sick patients. It's a joke how bad they are. You will spend hours on hold on the phone on hold trying to collect from them. When a patient has to go to the hospital from a long term care facility, they will drop the benefits and you have to start all over again. No way to contact them other than by phone and they like it that way of course. They want you to give up. I don't understand how they can have so many stars - must be people who work there who were paid to rate them. Waste of money!

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 17, 2022

    My mother had purchased a policy of Long Term Care Coverage thru Transamerica many years ago. She is now a resident of skilled nursing facility. They require monthly submission of invoices at the 1st of the month following services rendered. Their reps advise me their service standards provide them 10 Business days to review each submission, then 10 more Business days to issue a payment. Pathetic. They also refuse to conduct any business electronically. All submissions must be made via fax or US Mail. Their "service" appears intentionally designed to hold funds as long as possible to delay the payment of claims. Checks are received 28-30 days after submission. As of August 16th, I am still awaiting reimbursement of her June 2022 invoice which was submitted on July 1st.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 24, 2022

    My mom purchased her policy 27 years ago from Bankers Life and Transamerica acquired it years later. Transamerica has, unfortunately, not embraced technology and still only relies on phone calls, fax, and letters to communicate to policyholders and the authorized representatives. Faxes don't always work due to "volume", letters to the policyholder & POA are intentionally vague, and you will wait on hold for hours at a time only to be disconnected IF you reach a live representative. I have made over 20+ phones calls (waited on hold and most not returned), wrote letters, only to arrive at a conclusion that could have been reached over 10 months ago. I would NEVER recommend this company.

    17 people found this review helpful
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    Transamerica author review by Matthew Brodsky

    Transamerica offers a variety of life insurance and products for retirement solutions, mutual funds, annuities and employee benefits.

    • Long-term care coverage: The company’s plans cover in-home care, assisted living/adult day care, nursing home, respite, hospice and medical help systems.

    • Supplemental insurance: Select from a variety of plans to cover costs associated with nursing home facilities and home health care. Get coverage at any age with a three-year automatic rate guarantee.

    • Learning center: Transamerica offers a learning center on its website to provide consumers with resources about insurance and the other services the business offers.

    • Cost calculator: Transamerica provides free tools to project the cost of care over your lifetime.

    • Transamerica app: Through the app, you can track your retirement account and manage your financial wellness.

    • Nationwide services: Transamerica writes policies in all 50 states.

    by Matthew Brodsky Insurance Advisor

    Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

    Transamerica Long Term Care Insurance Company Information

    Company Name:
    Year Founded:
    United States