MedAmerica Reviews

Just spoke to Nicole about my Mom's policy and she was very helpful in explaining the whole process and she was very nice and extremely clear and informative, I was very impressed with her and the company overall. Off to a good start and hope to stay happy and will update rating accordingly.

MedAmerica has raised premium rates by large percentages. They do not accept credit card premium payments, only check. I obviously do not know claims experience, as I am not dead. However, other reviews are negative.

As a Director of Business and AED in an assisted living facility, I manage hundreds of LTC insurance claims. MedAmerica is, by a significant margin, the most difficult and logically inconsistent carrier in the industry. Their adjudication process is not designed to verify claims; it is designed to stall them through a circular loop of "requests for more detail" that ignores established contract law and accounting standards.

Your website is horrible and totally non-customer focused. For the amount of money we pay for this insurance and the outrageous increases you "automatically" charge us - the last amount declaring a 23% increase for the ensuing 3 years, and these are speculative vs documented and necessary increases, we can't even check our coverage, our benefits status, NOTHING! My customer experiences with MedAmerica are consistently horrible. And when you create these types of policyholder experiences over many years, policyholders worry about the true value of their coverage and whether you are a company with integrity. You create anxiety and a feeling of distrust by your lack of transparency with your policyholders.

My mom had this, paid about 260 a month for years. When she had a stroke followed by a second, she was partially paralyzed, couldn't walk after being in a care facility with rehab for 100 days. Her insurance from Medicare ran out, MedAmerica knew this and sent me an approval for 5 hours a day at $110. Now it was 10 hours she would be alone, so had to hire for 10 hours, it was 32 an hour, 6400 a month of which MedAmerica said they'd pay 2200. So after 2 months she died from multiple strokes one night. 2 months later MedAmerica hadn't paid a dime. I sent them everything through their portal, bills proof of payment and they kept saying the company sending the care taker hadn't sent in their paperwork showing what the care taker did each day.

We didn’t buy inflation protection. $100/day is a pittance toward memory care. But it also covers respite care, and that turns out to be gold. I’m sole caregiver for my husband with Alzheimer’s, and the day activity program provides the respite that makes it possible to keep going. Everyone I’ve dealt with at MedAmerica has been helpful, caring, responsive, and reliable. Sadly, they no longer sell LTC policies. As a company they have been good to deal with.

My husband and I had MedAmerica's Long-Term Care insurance totaling $81,500.00. In August 2015, the rates went up again and understanding that they won't refund any of the funds in case of non-usage, we decided to stop paying after we had discussed termination with them. They mailed letters stating that we would have these funds for our future care.

Took insurance out after my divorce. I am now 75, retired. Received letter that insurance going up again. Paid lots of money in since 2003. Was told if I die my son cannot get the money. They have the other half I have paid in and will keep the 24,000 dollars if I die. Took this to a life Care place by to talk to someone. I have been scammed. I have lost all this money to an insurance company if I don't get sick. I definitely will not pay them the rate of money that money has gone up to. Was told this was a horrible company. When I called company the lady told me She was sorry and everyone was complaining. Do Not Use This Company for Long Term Care Insurance. If you don't need it and die, they keep all the money.

My parents have paid into this company for years. Over $600 per quarter. I called to get a copy of my parents' contract. The first thing they told me is that I can't request is via email because they don't use email. It's been 15 days and I have received nothing. I'm glad I have a law degree.

If I could put negative stars I would. My mother has paid on this policy since 1992. We were able to get benefits quite easily once before, but now that they don't do home care payouts themselves it's a NIGHTMARE. We have been MONTHS jumping through multiple redundant appointments to prove she is disabled and qualifies for care. Then the idiotic payment company requires SO you jump through SO many hoops - it's none of their business when I or who I write a care check to - or for how much.

MedAmerica does not provide coverage for long term care. Bait and switch. They do NOT cover anything as it relates to the needs of older persons. They sell riders for home care and assisted levels of care but their stringent criteria does not allow these levels of care to be covered. They say they cover the cost of care for seniors but then don't approve anything. I would highly recommend that you don't spend the dollars on their policies. They do not pay anything because they have the loophole that allow them to not pay anything for claims. I will be pursuing with the DOI (Department of Insurance in our State) due to how they operate.

MedAmerica's customer service is wonderful. They are quick to answer any question and fix any problem. Everyone is so friendly and their insurance plan is wonderful and affordable. Their policy is great, too. But if you're not satisfied, they will refund you your money and you can find someone else or they let you find someone cheaper and compete with their prices. I love the coverage. They cover everything and you don't have to worry about nothing. Even when something happen the price do not go up and they will help you with whatever you need. The value is good and I would recommend anyone to join this company if they don't have insurance. It's affordable and fair and will cover you fully. I love this company.

MedAmerica was in my price range when I was looking it up on the Internet, so I had called them and next thing I know I was a loyal customer. They have always been friendly with me. They are always by your side and they are very willing to go out of their way to help you and they also will call and give you your stay's updates whenever you need them. Their policy has always been good. I never had a complaint with them and it has never been nothing that I didn't like. They are always good to me and I would recommend them. They also make sure they always call.

Quality customer service that is quick and convenient. Friendly and helpful service every time. I was given detailed descriptions and helped to make the best choice for my family and I. Options were varied and flexible. I had help weighing out my options and choosing an option to fit both my budget and my coverage needs as well as addressing my concerns. Long Term Care Insurance has coverage for everything that could happen. Making sure you are covered for any course of events is important. Good value for the price and you really can't put a value on good service and being informed as well as prepared. Feels like I got the. Amy for my buck.

MedAmerica has great customer service. They provide good care to every customer and provides everything I need. I have never felt left out of anything or dissatisfied. They had good policy options to choose from and everything you could ever need. Everything they stated in the policy option it was done very properly. My long term care insurance was very useful. A few months ago I got into an accident and was paid full coverage. I didn't have to pay a thing because of the good care insurance they provided. I recommend that you really put thought into this.

Customer Service was Outstanding and absolutely one of the Greatest by far. I recommend this to everyone who's looking for Great Insurance and Constant Help. Policy Options we all wish they could Be free, in fact their Policy Options are so satisfying they're basically free. Almost no different than any other Insurance but definitely worth the application. I was very happy with the overall coverage simply because it fit my budget and the Coverage was more than the Average insurance company. Better benefits, longer warranties, etc. Value is a recommendation. Who wants products without value? Who wants quantity without quality? No one. MedAmerica is One of the Greatest.

They are wonderful. They are quick to answer any question and fix any problem. Everyone is so friendly and their insurance plan is wonderful and affordable. I think anyone who try them would love it. Their policy is great. If youre not satisfied they will refund you your money and you can find someone else or they let you find someone cheaper and compete with their prices. I love the coverage. They cover everything and you don't have to worry about nothing. Even when something happen the price do not go up. They stay the same and help you with whatever you need. The value is good. I would recommend anyone to join this company if they don't have insurance. It's affordable and fair and will cover you fully. I love this company.

They have always been friendly with me. They are always by your side and they are very willing to go out of their way to help you and they also will call and give you your status updates whenever you need them. Their policy has always been good. I never had a complaint with them and it has never been nothing that I didn't like. I would recommend them. The value of it is real good. It was in my price range when I was looking it up on the Internet. I had called them and next thing you know I was a loyal customer.