John Hancock Long-Term Care Insurance

John Hancock Long-Term Care Insurance

 3.7/5 (96 ratings)
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About John Hancock Long-Term Care Insurance

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Oct. 14, 2022

My family has been paying for John Hancock Long Term Care Insurance for years. We now need to access the policy to cover care needs and have been told that the 90 exclusion period for benefits is not a set period of time, but actually only expires after 90 days of care has been paid for out of pocket. This means that none of the informal 24 hour family caregiving that has been required for more than 90 days will count and we must arrange for paid caregiving to access the covered benefit. I guess if we could not afford to pay for 90 days of care we would never be able to access the policy. This has delayed access to covered care by an additional 3 months. Long term care insurance is not regulated sufficiently and I think that my family was mislead when they purchased the policy.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 24, 2022

Back in 1999, after being told by financial planners et al that the responsible thing to do was to buy Long Term Care insurance, my husband and I decided that we should do just that. About that time, we were approached by a young man representing John Hancock Life Insurance Company who just happened to be selling LTC. Since John Hancock had a good reputation, we decided to take out a policy. During the intervening 23 years, John Hancock has raised our premiums nearly every year. At this late date, with me being 77 and my husband, Phillip being 82 switching companies is not an option. On top of that, I am reading complaints from other JH policy holders that it’s almost impossible to collect on the policy when the need arises.

Here’s the breakdown in 1999
Anita’s policy: $959.04 annually
Daily Benefit (after 100 day elimination period)
Nursing Home $200 per date of service
Home Health care $200 per date of service
Assisted Care Living Facility 80% of Home Health Care Daily
Lifetime Maximum Policy Limit: $292,000
Now in 2022 New Premium: $2247.37 annually

Increase of $1288.33!!!

Phil’s policy: $1218.78 annually in 1999
Daily Benefit (after 100 day elimination period)
Nursing Home $200 per date of service
Home Health care $200 per date of service
Assisted Care Living Facility 80% of Home Health Care Daily
Lifetime Maximum Policy Limit: $292,000
Now in 2022 New Premium: $2898.13 annually

Increase of $1679.35!!!

Now they’re “making available an opportunity to keep our premium at or near its current level and elected a personalized Shared Cost option.” By the way, that current premium before the latest increase is $1730.49 for me and $2231.17 for Phil which is way above our initial premiums. Those options include reducing our current benefit amount and policy limit by our “shared cost % of 12.80%. and allowing us to stop making any payments and reducing our $292,000 Lifetime Maximum Policy Limit to $40,786.64 for me and $52,217.87 for Phil. This calculation was based on 150% of our premiums paid so far. The thing about them raising premiums due to inflation is that the daily rate that they are supposed to pay hasn't changed in 23 years. So where is the inflation.

24 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 8, 2022

    Absolutely worthless customer service. Every time I call I'm on hold for over 30 minutes and the reps are rude and unhelpful. I've noticed that they disconnect you on purpose also. Would not recommend!

    21 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 5, 2022

    This company is deceptive, unethical, and practices bait-and-switch. Requirements for claims are not upfront or transparent, and as soon as initially disclosed requirements are met, they will find more roadblocks to put in your path to string it out so they don't have to pay out...probably hoping the policy owner will die first. My parents have paid for this insurance for over 20 years and both are now in their 90s. This past year they applied for durable equipment benefits to help them stay in their own home (a step-in shower and lift chairs), and John Hancock LTC Insurance, while always right there to collect their premiums, found one reason after another to not have to reimburse my parents, especially after they submitted all the supposedly required information and documents. I spent 6 months on this for my parents, trying to fulfill endless requirements that were not initially disclosed or part of the claims submission process, and finally gave up because taking care of my parents had to take precedence.

    44 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 12, 2022

    At first, we thought they were just incompetent. But now we truly believe they are purposely trying to scam people. They ask for documents to begin the process of paying out reimbursement for long term care. They have repeatedly said that they didn't receive the documents needed. So we call the nurse facility to resend. These docs have been resent so many time. So we drove to pick them up and sent ourselves. 2 separate companies have resent. We sent more than once. The nursing facility called and spoke to John hancock multiple times. We called. Everyone has called. The docs have been sent so many times.

    This is now obvious that they are pretending not to receive so that they don't make any payments. This is on purpose. This is criminal. My 80 mother had tried to do this on her own for her 82 year old husband. Since she was unsuccessful. Both my brother and and I stepped in. The lady at the nursing facility stepped in.

    We are all competent people including my mother. We know what they ask. We know how to send. This is 100 percent obvious avoidance of paying. This company is so scammy. DO NOT GET INVOLVED WITH THIS COMPANY.

    My 80 year old mother has been taking care of her 82 year old husband on her own even though they paid thousands of dollars for this insurance the last 18 years. This seems like it is so 100 percent on purpose from John hancock. I can't believe they haven't gotten arrested or been on the news. I remember the news used to help people with these bad companies. I guess the news now is only about state propaganda.

    32 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 13, 2021

    John Hancock LTC is terminating my 18 year lifetime policy signed in 2003 for medical conditions that occurred in 2010 and do not exist today. JH is violating the clause in my policy and NY Insurance Law Section 3203(a)(3) (McKinney2000) for refusing reinstatement after 2 years from the date of signed contract for medical reasons, which medical conditions didn’t occur until 2010. That is 7 years after the JH policy was signed. To date I do not have lung cancer, and did not require radiation or chemo therapy after thoracic surgery on October 12, 2010.

    I consider JH actions as harassment and unscrupulous, as it expeditiously forwarded my file to Medical Underwriters to discover real time medical issues. When I signed the contract 12/9/2003 18 years ago, I was 60 years old and now 78. I even have doubts whether I want to continue with the Company, as online research informs me that JH is being sued many times for refusing to pay claimants disability payments on LTC policies. My Manhattan attorneys feel that I do have a legal case against JH for the premiums (approximately $90,000 to date) that it is fraudulently retaining, and probably does not intend to pay any disability claims to me that I might need in the future. I don’t consider the scenario beneficial to me and JH are actually insurance thieves.

    14 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Nov. 11, 2021

    My former employer offered LTC thru JohnHancock in 1997. It was a great plan. I was in my mid 30's/single with two kids and no other family. My premium offer was $23/month for a lifetime benefit of $529,000 (or 5 years total in Nursing home) and payments would stop at age 65. JH offer included a statement - "rates will never go up". Well, I call **. Not only have the rates gone up, but they got away with the "payments stop at age 65". Again, I have all the old paperwork.

    So far I had 3 increases, otherwise I would suffer lower maximum benefits. Paying $41/per month now - just got another letter, where they are "giving me the opportunity to purchase additional coverage". Premium increase to$76/mo with a benefit increase of 13%. I decided against the increase and keeping my current coverage. Putting the additional money that I would be paying into my IRA. I know I pay very little for this plan - I lucked out, but in any other world I would say it is illegal to make the changes they did. After all, I had it in black and white. JH's annuity teams made a huge error - JH should eat the costs. Perhaps a class action lawsuit is in order. I for one will get legal counsel, as well write up a letter to the MN Attorney General.

    24 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 28, 2021

    My parents paid for LTC insurance and both ended up needing it. The problem came when my father moved from home health services (in my hometown) to a nursing facility where his reimbursement rate should have been double (as were his expenses). We retained home health services ON TOP of nursing care, having caregivers provide services IN the nursing facility to ensure adequate care. Even though John Hancock received invoices from the nursing facility, they also received home health invoices (that agency just kept sending them).

    They knew he was in a nursing facility but chose to ignore the nursing home invoices and paid us for home care at the lower rate. I used their internal messaging system to straighten it out. I finally called and was told politely, "too bad." They refuse to pay the difference between the two, leaving us with over 6 months of under payments--roughly $20,000 in under payments. This is unfortunate, unethical, and otherwise just plain wrong.

    22 people found this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: July 20, 2021

    We pay $3600 per person per year for long term. I thought it was a waste of money and surely, there would be some sort of catch. The catch is - the long term care pays you up to $9500 per month for five years. It ends in five years. That was the catch. Would we ever use it? Fast forward to 2015 when our dad reached age 75 and couldn't really walk so we moved him into a home. John Hancock paid the entire bill every single month. He died in 2020. John Hancock's five year expiration was two months away - so we never had to pay a cent out of pocket for retirement care. If you're on the fence, I would consider this a sign to signup and get prepared for if this happens.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 23, 2021

    My wife and I have had John Hancock long-term care insurance for about 10 years now. There have been numerous premium increases throughout the years. We now pay about $2000 a year for me and $1400 a year for her policy. Close to $30,000 over ten years. Just got a letter yesterday that our premiums will increase by 25%, phased in until the new optimal premium is reached for us old folks who may require LTC in the future. Based on their recent demographics, apparently just completed, they're anticipating raising rates by 30%. They claim they didn't anticipate people getting older and needing care. What a surprise.

    They say they can't cancel the policies outright but nothing prevents them from raising premiums enough to drive existing policyholders out of the market. They like those young potential policyholders. Lots of premium income, lower risk. In my opinion this is just a way for JH to cancel policies of older policyholders without saying outright that they are cancelling policies. Especially of older policyholders that are more likely to need LTC. The insurance regulators are all thumbs up. Go for it! Based on our current premiums our new combined premium would increase (at 30%) from about $3400 per year to about $4400 per year. That's what they are admitting to now.

    Next year when they find out that more people are getting old than they anticipated who knows? All I can say is congratulations to the current JH CEO (making $3,386,253 in compensation in 2020). You have outsmarted the insurance regulators and driven us out of the LTC market. Can't justify the expense anymore. Mission accomplished. I can see an increase in your compensation coming in the near future as you are obviously underpaid. I hope someone asks me about recommendations for JH. I can't say what I really think about JH but I think you get the drift.

    39 people found this review helpful
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    John Hancock Long-Term Care Insurance author review by Matthew Brodsky

    John Hancock insures more than 3.5 million policyholders, paying out $2.3 billion each year in claims. The company currently only accepts new policies for federal employees.

    • Compare insurance options: Select from long-term life insurance, permanent life insurance and vitality programs. There is a comprehensive overview of the different packages available and an explanation of the coverage for different tiers.

    • Lifestyle benefits adjustments: A long-term care insurance policy change doesn't mean you need a new policy. Instead, John Hancock works with your existing policy to adjust coverage levels and long-term care premiums to meet your current needs.

    • Flexible payments: Decide if you want to make payments annually, semiannually or monthly with direct bill or automatic bank withdrawals.

    • Easy online tools: John Hancock provides an online estimator that gives you a ballpark figure based on age, gender and state of residence. Filing a claim is streamlined when you do it online.

    by Matthew Brodsky Insurance Advisor

    Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

    John Hancock Long-Term Care Insurance Company Information

    Company Name:
    John Hancock Long-Term Care Insurance
    Year Founded:
    1862
    Address:
    John Hancock Safe Access Account, C-5 P.O. Box 790
    City:
    Boston
    State/Province:
    MA
    Postal Code:
    02117-079
    Country:
    United States
    Website:
    www.johnhancock.com