About John Hancock Long-Term Care Insurance
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I bought 2 long term care policies to protect me and my wife when I retired 20 years ago. The financial analyst told me the company had never raised premiums on this type of policy in the past. Now that we are reaching the age that we may need coverage, the company is raising premiums every other year. This is why people hate insurance companies. I believe that a company that does this type of unscrupulous practices should be put out of business. I think that I should have the ability to get a refund on all my premiums. These are not honest policies. John Hancock is a scam!
John Hancock LTC Insurance is one of the biggest scams and has been ripping off so many elderlies in times of desperate needs. My father who is almost 90 years old purchased LTC insurance back in 1998 for my mom who is 85 and suffers from Parkinson and other illnesses. The Rep./Agent (John **) who sold the LTC life insurance to my father blatantly lied about the policy coverage, no price increases, etc. Beside the fact that there were many premium increases for which my father paid, they have made it very difficult to say the least to get my mom the needed help. My father has been paying out of his pocket the Home Health Care for my mom. Since 2016, John Hancock is no longer providing LTC insurance and are making it very difficult for the existing policy holders to submit a claim.
John Hancock Long Term Care is unethical and irresponsible in their treatment of Senior Citizens. After paying for 22 years, at age 95 my mom was denied services. The appeal process is long and designed to delay payment of benefits as long as possible. The company sends letters from employees that you cannot call directly. The service is very poor. Concern for their premiums not for their elderly clients.
Please beware of this company that preys on the elderly! My parents have been paying into their JH long term care plan since 1997. This last year, while tending to my father as he was dying, my 83 year old mother became eligible to start her long term care payments. But because during this time of stress she lost track of her account and missed 4 payments, the account was reduced so she can only recoup 20% of what she paid into it.
So she paid $42,000 into the account over 21 years, and now that she is in assisted living and needs the income she has been paying for, the most she can receive back is $8400, which covers about 2 months. Please read the fine print and make sure someone is managing your account if you go with this company. But better not to take on John Hancock because if you slip up one time, you will lose. My parents trusted this company with their hard earned savings and now my widowed mother has nothing to show for their "investment".
I just got off the phone with John Hancock. Specifically the supervisor Redd. She stated she is the only Redd that works there. I am my husband's agent. I have power of attorney. He is unable to speak and care for himself. Rather than ask for a written copy of the power of attorney Redd told me and my husband that he had to give the address and birth date before she would be able to speak with me and he did struggle to try to speak with them during the almost hour communication that we had with them. Furthermore Redd said she'd had no idea where my husband's money is. She also said that she had no idea beforehand what company my husband worked for. She didn't see it at all and he had to repeat it at least five times. He just had throat surgery. He just had major surgery.
I am pissed. And not only is Redd incompetent and has no idea what company my husband works for or where his money is. She's also extremely rude and butts into my personal conversation I'm having with my husband stating that John Hancock's customer service is horrible and we are pulling our money out. I told her it was none of her ** business and that he is my husband. She is not. I definitely do not recommend John Hancock to anyone anytime. This is happened to our Union here many times already from what I understand and also our union representative has been talked down to as well. Not happy John Hancock.
I am surprise anyone finds John Hancock to be a reputable company. My husband was a federal employee and signed up for extended care after a federal seminar in 2002 explaining his benefits. John Hancock was one of several vendors invited to promote their services during this seminar. Our premiums were always paid in full and on time. When he became disabled our nightmare began. In short, we have been passed around like a sack of trash from one voice on the phone to another. This is the situation as I see it: WE PAY for excellent health coverage. Our health insurance paid expenses for his initial extended care.
They were reimbursed by Medicare which WE ALSO PAID FOR. WE ALSO PAY JOHN HANCOCK FOR THE SAME CARE. So, essential we have overlapping coverage. Imagine that I had overlapping homeowners insurance and our house burnt down. One company steps up, pays our loses and we build a new house. Now the other company, that I can compare with JOHN HANCOCK, sits back and waits until it is built and settled, then says,"You don't need a new house. You already have one. We're not paying you, and there is nothing you can do about it." That is where we are. NEVER TRUST JOHN HANCOCK.
My mother and father took out a JHLTC policy over 30 years ago and always made the payments on time. Two years ago dad goes in and out of nursing care facilities and in home care due to falls, memory loss, and dementia issues. Twelve months ago he was admitted full time to long term care. So Mom starts calling and emailing John Hancock repeatedly in an attempt to file a claim. No one from JHLTC responded. Recently she ask for help and I filed a claim several months ago on the JHLTC website which ask for lots of details. Weeks pass with no information, then a JHLTC nurse visit to assess dad. Then a month passes, no info so I call JHLTC and they tell me they don't have the info needed to proceed which was the exact same info I submitted on their website.
Now they are claiming they don't know this provider and need an application and license. Well the administrators at the facility tell me they have dozens of patients using JHLTC. All this is BS is simple delaying tactics to avoid payments. Looking for a lawyer now as I can see this is headed to court as I expect huge issues from JHLTC with the effective date and trying to recover past payments. Service is everything, especially when you need it most. Trying to screw elderly people out of money they need for care is a special sin.
Did you buy Long Term Care Insurance from John Hancock? In 2003 my husband and I enrolled in the John Hancock Long Term Care Insurance. What was particularly appealing to this policy is that it partnered with New York State. About five years ago they increased our premium: mine increased 100% - it doubled! My husband’s increased 60%. Last year we got another notice of premium increase, this time of 15% with definitely more to follow in the near future. I see this as a clear example of “bait and switch”. We are in a no-win situation. We have paid them thousands of dollars over the past sixteen years. If we drop out now we have really lost this money! If we stay in we can’t afford the increases as both of us are retired and live on Social Security.
I appealed to the New York State Department of Financial Services. They were not helpful, saying that John Hancock legally can do this. While this may be legal, I see it as unethical and situations like this need to be addressed legally. I also appealed to Senator Gillibrand’s office and a staff member got back to me saying nothing could be done. I think all of us in this situation need some form of re-dress. Contact your State Senators and your representative in Congress. Maybe if enough complaints pour in something positive may happen. If John to S Hancock made a mistake in setting their original premium amounts then they should be responsible for their mistake, not us. Ask John Hancock be refrained from any further premium increases and/or return the thousands of dollars people have paid in useless premiums over the years. Act Now!
My husband died on Jan 18, 2019. In the last 14 weeks my agent & I have sent 2 official copies of his DC as requested, 1 photocopy & one obituary. JH been called by two agents explaining that the requested official DC has been sent twice. In today's mail was yet a third request for an official DC. I only ordered 10 copies of my husband's DC. I refuse to send a third copy. These people are either totally inept or they enjoy tormenting people. I would not recommend them to anybody and certainly plan to lodge a complaint with the BBB and the insurance commission.
My husband and I paid faithfully into our Long Term Care Policies. Now we live in Assisted Living and husband is using his policy. Every month is stressful when trying to be reimbursed. One staff person will say that John Hancock never received the invoice. The next person will say that the invoice was late. They are dishonest. No one says the same. They will not permit anyone to talk to a supervisor/manager. Gave the wrong phone no. I am sorry we bought from John Hancock. I thought the name meant a reputable Company, but not so.
John Hancock Long-Term Care Insurance Company Information
- Company Name:
- John Hancock Long-Term Care Insurance
- Year Founded:
- John Hancock Safe Access Account, C-5 P.O. Box 790
- Postal Code:
- United States
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