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Reviewed March 25, 2020
Awful, Disappointed, Frustrated, Angry, VERY Poor Company Service. The above says it all, 1st call to transfer meds. Took over 45 Minutes and repeated all information at least 3-4 times, (Address, phone, Rx's then repeat) Then waited 7 business days and still no meds, then I received a letter claiming they needed information THAT they supposedly needed, confirmation of my address, unbelievable. (They could have called & is that not why we give our number?) Disgusted, then I spoke to a Manager and he claimed he would get it out priority FedEx and I would get meds by the following Tuesday latest (I called on Friday prior), It is now Wednesday and nothing.
Perturbed, I have been calling repeatedly and still get the same run around and a promise that they will ship ASAP, they apparently do not know how to run a business. I could not give zero stars, and all this because I wanted to save money. Bad Bad Service, I WILL NOT recommend to fellow co-workers and anyone for that matter. Beware.
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Reviewed Dec. 21, 2019
Terrible experience with this service. Disappointed in Cigna. Customers are not given a choice whether to use this service or a traditional pharmacy, and this only option is terrible. Customer service is not helpful at all and could never resolve my issue. Bottom line for me is I’m out over $50 for medication I cannot use. Just awful.
Reviewed Oct. 23, 2019
I hate every single thing about this awful service. There is a pharmacy a block from my house, but I am forced to use Cigna's specialty pharmacy for one of my medications or they will not cover it. It is literally a 20-minute phone call every I need to make a refill. I just received an email that need to call a number about my order.
After 10 minutes of fighting with the automated phone system not getting me anywhere, I finally got person on the phone and they told I had called the wrong number and needed to be transferred to someone else. Which is makes no sense because this was literally the number in the email I was sent. Then after another 10 minutes of sitting on hold I was told that the order was being process and there wasn’t anything that could done right now. SO WHY IN DID THEY EMAIL ME AND TELL ME TO CALL THEM? But they did tell that when it was done processing that I would have to call back in and repeat the entire process over again. Not really looking forward to that.
Reviewed Aug. 1, 2019
My husband, who does not have a valid email account is on several medications and we are reliant on the Cigna mail order pharmacy to supply them. His Dr cancelled 2 of his meds (1 of which was very pricey) and yet this pharmacy sent them to us anyway and then refused to take them back (still with their original seal). They told us it was our fault for not notifying them, even though there was no longer a Dr's for the meds.
Fast forward 2 months and my 1 prescription is almost out, so I call to refill and then talk to a nice lady and ask to be out on the auto refill plan. She calmly explained that I cannot be until I go online and register with a valid email account. Hmmm... Something that my husband does NOT have but yet his meds (prescribed or not) are sent automatically. I could not be more frustrated with their system, or lack thereof.
Reviewed May 8, 2019
Prescription was a controlled substance. First time filling with Cigna pharmacy. Received only 30 pills of a 90 order. Will not supply missing pills. I am just supposed to stop the drug for 2 months. Good luck.
Reviewed March 26, 2019
Hi. I had this incompetent people fraud me for a while since 2014. No more. I have fired them. Get my prescription somewhere else. I would not recommend this to my enemy. I think it would be too dishonest. Like they are.
Reviewed March 4, 2019
We are new to the Cigna Specialty pharmacy process but being in healthcare I completely understand the general order in which medications are filled and delivered...which is probably why my frustration and poor review of Cigna's incompetence and failure to deliver in order to save a buck. After a complicated few days of tracking where to call to order my daughter's medicine, I spoke with a very professional and what appeared competent Cigna representative. She researched both pharmacy processing and FedEx delivery times to assure me an overnight delivery was COMPLETELY doable.
We are now on day 5 with Cigna not only having the script but WITH NO medicine at hand. (In all 7 days without mess) To say I am completely discouraged and dismayed by this entire process is an understatement. I feel as if we are truly prisoners to the system. I have scored Cigna 1 star because I wasn't able to score just a half a star to the kind rep who took the order.
Reviewed Jan. 18, 2019
My doctor prescribed a 180-day prescription, which I was filling through Cigna in 30-day supplies. I did this twice with no problems, before receiving a letter telling me about Cigna's new 90-day-only policy, informing me that, if I tried to fill another 30-day prescription, they would not cover it. So, instead of the nice pharmacy I was going to, which was a pleasant 5 minute walk away, I now had to drive in to the busy city (~20 minutes each way) to a pharmacy that would fill 90-day prescriptions.
That was annoying, but not the real reason why I'm leaving this review. After filling two 30-day prescriptions, and 1 90-day prescription, out of a 180-day total, I'm left with a 30-day supply left. Guess what? Cigna won't cover it. It doesn't matter that's it's all that's left in the original prescription; because it's not 90-day refill, they won't cover it. I can't get my medication, because Cigna won't cover a 30-day prescription. Cigna is preventing me from getting my medication.
Reviewed Oct. 28, 2018
I am suffering from asthma and have been for years. My doctor prescribes ** last year and gave me a coupon so I could get my medication without a copay. The coupon expired as most coupons do. When I went to renew my prescription I was given a new coupon for a $10 copay. I was told by my pharmacy that Cigna did not cover the medication and the coupon would only reduce the price to $150.
After I laughed and them and asked who could afford that on a monthly basis, I went back to my doctor. She prescribed what she felt was an acceptable substitution. Again the pharmacy informed me that my Cigna insurance did not cover the substitute medication. Finally after 2 more tries we found a mediocre medication that Cigna would finally pay for... that is after a $40 copay. This company does not care about the quality of life and health of its clients. I wish I could buy insurance from another company (like Independent Health) but my employer goes through Cigna and I am stuck with the second rate care they provide.
Reviewed July 6, 2018
I have had 3 prior back surgeries and on the last one during therapy blew out my SI joint. All I have gotten is denial after denial only for it to take 3 weeks for them to have a peer to peer and then get approved. Their delays are now about to cost me my 20 year career with my company as they have been patient but can no longer wait for Cigna's blatant disregard for not only me suffering in pain but to have a life again and work. They expect a person in scale of 8 to 9 pain weekly and 6 to 7 daily to not take pain meds and at the same time I seek out a non opiod pain treatment that actually started to work with injections and the 1st was reported as very successful 90 percent relief.
Now they go ahead and deny my next one to help more so I can sit and stand. And expect me to sit here and suffer. I am a human being. My kids have seen a grown man cry, be so nervous I have my phone in my hand to call 911 after doing a .5 mile walk. Cigna is a heartless money hungry monopoly that needs to be looked into as to denials and causing delays in people's health care.
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