Hugo Insurance Reviews

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Edited by: Matt Zane

About Hugo Insurance

Hugo Insurance is a digital insurance provider that offers on-demand car insurance policies with flexible payments. The company offers two different policies, which meet the minimum state requirements for liability coverage in 13 states. With Hugo Insurance, you can decide how much coverage you want to pay for upfront, whether for a few days or months. You can sign up for a plan online and get proof of insurance instantly.

Pros
  • Cancel anytime
  • Pay for as little as three days of coverage
  • Plans meet minimum state requirements
Cons
  • Rate quote requires a credit check
  • No comprehensive or collision coverage
  • Not available in most states

What is Hugo Insurance?

Founded in 2016, Hugo Insurance aims to make car insurance more affordable by offering short-term liability coverage and giving policyholders the flexibility to choose how much they can pay upfront. It provides a digital platform that policyholders can use to make payments, print insurance cards, file claims or cancel coverage. Hugo Insurance promises price transparency with no down payments and no hidden fees.

Hugo Insurance car insurance coverage

Hugo Insurance offers one plan: Unlimited Basic. This plan provides liability coverage, which pays for property and personal injury damages to individuals not in your vehicle as a result of an accident. It does not cover the repair or replacement costs of the policyholder’s vehicle.

The Unlimited Basic plan also provides medical coverage (pays for medical expenses for you and your passengers) and accidental death coverage (pays a death benefit for an insured driver).

Hugo Insurance does not currently offer collision or comprehensive insurance. Rental insurance, roadside assistance and towing coverage are also not available through Hugo.

Hugo Insurance car insurance quotes and rates

Hugo Insurance does not provide pricing information on its website. However, it offers free rate quotes online. You’ll need to answer questions about your location (ZIP code and address) and your driving history (any violations in the past three years).

You’ll also need to provide your social security number so the company can pull your credit report. These are all factors that can affect your rates. It’s also important to note that the company asks whether you drive less than 36,000 miles per year — if you exceed this limit, Hugo Insurance will not provide coverage.

If you sign up for a plan, you can choose between paying for three, seven, 14 or 30 days of coverage upfront. The company offers a daily rate that is valid throughout your policy term. When your prepaid balance is running low, Hugo Insurance will send you an alert to reload your account and continue coverage. You can cancel your policy at any time.

Hugo Insurance FAQ

Does Hugo Insurance offer rideshare coverage?

No, Hugo Insurance does not offer liability coverage for gig workers in ridesharing or food delivery services.

Does Hugo Insurance have a safe driver discount?

No, Hugo Insurance does not offer a safe driver discount because it does not monitor driving behavior through an app like some insurance companies.

Does Hugo Insurance offer full coverage car insurance?

No, Hugo Insurance does not provide full coverage car insurance. The basic plan only provides the minimum state requirements for liability coverage.

Where is Hugo Insurance available?

Hugo Insurance is currently available in 13 states:

  • Alabama
  • Arizona
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Mississippi
  • Ohio
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Virginia

Is Hugo Insurance good car insurance?

Hugo Insurance could be a good option for drivers of older vehicles with a lot of miles. In those cases, carrying only the minimal coverage required by law may be more cost-effective.

Keep in mind that you’ll have to pay out of pocket for damage to your vehicle if you are at fault for an accident and don’t have collision coverage.

Before signing up with Hugo Insurance, be sure to gather quotes from other insurance companies to compare to Hugo’s daily rates. You may find that paying for a six-month premium upfront can result in significant cost savings.

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Hugo Insurance Reviews

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    How do I know I can trust these reviews about Hugo Insurance?
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    Reviewed Nov. 13, 2025

    Hugo never shut down my account after they shuffled me off to Direct Auto. Last week, someone opened an insurance policy with my account (that should have been closed) and charged the payment to a stored card. I simply asked for confirmation that my account is closed and to confirm that my identity particulars/payment forms are no longer associated with Hugo Insurance because of the identity theft/fraud. Hugo doesn't have a useful phone number or fraud workflow for after hours reporting, use ANY other insurance company. Will be filing a report with Illinois Attorney General's office.

    I no longer drive or own a motor vehicle. You need to delete my account and remove any trace of my identity from your systems IMMEDIATELY. I already sent a complaint to the Illinois Attorney General's Office. This could have all been avoided if you provided a pathway to speak to a human being within your company. To people looking for insurance - GET YOUR INSURANCE ELSEWHERE.

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    Hugo Insurance Company Information

    Company Name:
    Hugo Insurance
    Address:
    8605 Santa Monica Blvd. PMB 32146
    City:
    West Hollywood
    State/Province:
    CA
    Postal Code:
    90069
    Country:
    United States
    Website:
    www.withhugo.com