Health Net Reviews

Every time I try to use the app I have to go through the entire process of putting all my information in. There is no customer service just a foreign call center. It is the worst trash I have ever used. You are far better getting your own catastrophic insurance policy. Absolutely garbage and I am not sure how anyone could work at Health Net and not feel bad that they are making the country a far worse place.

There is no reason for anyone to believe Healthnet is a legitimate company. The list of egregious business practices is long. They also provide no customer service. I mean zero. They require you to jump through hoop after hoop only to tell you to get lost. You can't remain on hold, they just say they're busy and hang up after asking you to punch in your life story for ultimately no purpose whatsoever.

I've wasted enough time navigating this insurance so not going into detail about the terrible service. In essence, can't find anyone in network in my area. Phone calls have been on average 2 hours with no resolution. Those I've interacted with have been robotic in their communication. For ex: RN via nurse line: "you should go to urgent care", me: "okay, what are my in-network options based on my area", RN: "I wouldn't be able to tell you that, m'am". Me:"...." What is the point of this conversation. Wasted my time to receive no assistance from their provided phone line

If I could give 0 stars, I would. For a long time, I dealt with constant issues—doctors’ offices couldn’t verify my insurance, even though it was active. I had to repeatedly call in front of staff just to prove my coverage, which was incredibly frustrating and embarrassing. Their online system never worked, and tech support couldn’t fix it. I couldn’t login to my account. It was showing that my card was not active on my end. The tech support couldn’t fix the issue either.

Not sure how to keep this objective but I will try. PRESCRIPTION SERVICE. I was transitioned to Heath-Net as my employer were trying to cut HealthCare costs. And it certainly shows. When I presented my insurance cards to the pharmacy, they declined saying there were issues with the coverage. I paid $300 and was told I would be reimbursed. 2nd month (after numerous emails and Customer Service calls to and from Salt Lake and Mexico) the card was declined. A friendly pharmacy assistant got the cost to $70 that time. I had been told my co-pay was $20. Month 3 I paid my co-pay only. At last.....not even close.

Health Net's app doesn't work - says it will send confirmation email and never sends it - So HealthNet app is worthless. The website says the same thing and doesn't send security confirmation email either - so it's worthless too. You have to call to get information and most of the reps have no clue how to find your medical invoice even if you give them the claim #. I had to call UCLA to verify they send the bill to Health Net and they confirmed it was sent, then I had to call HealthNet again to find the claim. The second rep located it after the first HealthNet rep couldn't find it. I've been on the phone now for 45 mins just to confirm a medical bill was sent. If the insurance company is looking to make money their system needs to be overhauled - the fact that a simple app or website doesn't function correctly is absurd in 2026. I would not recommend this group!

This company is HORRIBLE in it's rendering services needed. The deny your surgery even after you appealed it and then they call you to tell you what you should do to get an approval. Complete insanity. Stupid is the way to put it. Stay away.

I have stage 3 melanoma cancer that's spread into my Sentinel lymph nodes. First thought I had cancer in February 2023, went to the doctors and it took me 7 months for one of their doctors to do a biopsy and find out what it was. 7 months of referral. 7 months of trying to get approval. 7 months of wasted time. Since that experience that did nothing but delay every single procedure and deny the appropriate doctors to do the correct procedures. Wasted bureaucracy trying to shuffle me around in the name of saving money when they really don't save money. So much waste, yet such horrible service for the patient. This company is should have a fast track process for people with terminal or possible terminal type diseases but they don't. It is a week here a month here two months there for a referral. It's ridiculous.

I'd I could give a zero I would. The single most aggravating and frustrating people, yes people I have ever dealt with. Called and left 5 messages with no indication of what they wanted, basically a marketing message, which is fine, but they left multiple messages. I called back to what I was led to believe was a 3rd party company asking me for MY information. I tried multiple times to see who they were (the company calling me asking for my info when I called them back). The person couldn't tell me, so I said, do you work for Healthnet or Covered California to which they replied no.

Health Net continues to call my mom, despite her asking them to stop calling her. They offered her $900.00 a month in food stamps if she would switch from Molina to Health Net. They asked her for last 4 digits to her social security number and Molina Card number to confirm what services she was receiving. My mom said, "no" that she was not providing her last 4 numbers to her social security number and her Molina card number. Despite my mom saying no, multiple times, the Health Net person was pushy and continued to request this information. My mom told them to stop calling her, she was not interested in anything they had to offer and eventually, just had to hang the phone up. Sounds like a scam.

Health Net has to have the worst website ever! They send an email stating they sent a notice, and to log into my account to view it. So I log in and there is no notice to view. Don’t try searching because that will only lead frustration. So why are they allowed to operate such a horrible website? Especially in the land of California? Because California likes frustrating the people just look at their websites! I would not recommend them for anything.

I called Health.net to see about my benefits and to see about my coverage and everything and when I answered when they answered the phone they said that I qualified for a $100 Walmart gift card, I would have to talk to a live representative. They put me through to the live representative and the first thing he asked me for was the first nine digits of my checking account number so that he could forward me the $100 to use at Walmart. What a scam. Oh my God. No I did not give him check number or my routing number to my checking account. I cannot believe what a bunch of BS that is

Horrible Customer Service. I work for a provider and we have to call sometimes for more clarification on claims. By far the worse claims customer service department. Not only are wait times long but once your call is answered the person hangs up or act like they can't hear you and hang up. Even though the automated system heard me perfectly. Some representatives are extremely rude but I don't want to say all of them because some offer great customer service after that long wait time. It's very frustrating being on hold for a long time and being transferred a few times to conclude with a rude representative.

You get passed around to so many different numbers just to make an appointment. It’s like they make it harder on you when you’re the one paying hundreds each month to be covered by them. The worst ever, trust me man. It took me days just to make a vaccination appointment. The process is grueling and makes you want to just pay out of pocket because the process to even do anything health related is long and confusing. If you’re in this insurance I suggest to never get sick lol. It sucks out here but it’s the cheapest for my family. Still it sucks.

My extreme dissatisfaction with Health Net's handling of my insurance policy, which was cancelled due to a failure in Health Net's automatic payment system. I promptly made a manual payment and contacted Health Net to reinstate my insurance. I was informed that reinstatement would occur within 24-48 hours. While I acknowledge I didn't call to confirm again, I trusted this information, assuming it was a simple error on Health Net's part. However, I discovered my insurance was never reinstated in April.

Worst experience ever with a health insurance company—especially when it comes to billing. I was assigned a primary care provider, and HealthNet confirmed that this doctor was in-network. I even received an updated insurance card listing this doctor as my primary care physician. Now I'm receiving bills from that same doctor because HealthNet is claiming he is out-of-network. How does that make any sense? It’s incredibly frustrating and time-consuming to deal with their customer service, which is difficult to communicate with due to a language barrier. WORST health insurance company. You’re better off paying an extra $10–$20 for Blue Shield. I definitely won’t be enrolling again. Please avoid this insurance—it feels like a scam for the price you’re paying.

Terrible! I can not find a primary care Dr that accepts this insurance. I'm actually on the line with them now. I have been on hold with for an hour. If I want to be seen I have to go through the ER. The number that was provided on my card for a PCP is not contracted with Health Net. Nobody is contracted with them. I found 1 pharmacy and 1 urgent care and no primary care provider. I can not be seen at the urgent care for my problem but I can rack up a bill at the ER that tells me they found nothing and to follow up with primary care. If the urgent care can't see me because they don't have equipment for testing and the ER tells me to go to primary to get a referral to a specialist but no primary exists what do I do. Thank you Health Net. I just have one question. If you knew that I do not have provider options in my area why would you take my money.

My physical therapy was denied because supposedly the therapist team didn't explain why I should be going even though the girl that did my evaluation submitted everything the first time regarding results. They re did it and spent over an hour on the phone appealing it and it's still pending. It's been a month.

This review is specifically for Health Net Dental customer service. I called today, April 2, 2025 during the afternoon. The lady who answered the phone was obviously working from home, which I have nothing against. However, one must be professional when working from home. I could hear a child crying at first, then a loud tv and kids playing. She was very unfriendly, rude and unprofessional and rushing through the call.

I have had Health Net as my medicare supplemental insurance for over ten years. They have always been excellent with coverage and customer up until last year 2024. The agents all quoted different monthly payment amounts and I have been paying around $295 per month and sometimes more $350. I have never missed a payment. Well today I received a letter that they didn't an ambulance service and some other medical services. According to HealthNet I don't have medical coverage with them. I recently paid for six months upfront and don't understand what is going on. Their agents are very rude and some of them have difficulty with English. I am also complaining to Medicare and will complain to the state for insurance on behalf of Health Net. I also will look for another insurance company .

The way I feel absolutely validated at their 1.2 rating on this. Health Net is the absolute WORST insurance company, I can’t believe what they do is even legal!! I’ve been with them for over a year (it’s the only insurance offered by my work) and I have not been to a primary doctor ONCE. I wait long periods for appointments, just for me to show up and the offices tell me “your insurance won’t cover this appointment”. I’ve called multiple times to have them switch me to an actual place that will accept my insurance and they send me list of places and again.... None take my insurance!!! Not only are they responsible for my late delay of medical attention, they are also wasting my money, my time and my gas.

My urologist ordered an MRI to see what was going on and Health Net denied coverage. Now I'm facing the unknown as to if I have cancer or not. Why should I have to pay for it myself? My insurance with Health Net cost $1100 a month, $13200 a year. I've been to the doctor only 3 times in the last 3 years. And take NO medication. They deny an $800 MRI, It's criminal.

If you can get any other insurance, do. This place uses offshore servicing agency who don't understand how to speak to you, let alone medical needs for even the easiest issues. When looking at authorizations, they don't even appear to read their own forms fully. It is clear they do not care about clients and are trying to deny all claims possible, even in life risking situations. They should not be allowed to manage government Medi-Cal funding. They are clearly taking advantage of the situation and then using offshore phone agency to send those funds to.

This is the absolute worst insurance company and option I have ever experienced. The customer service, process, pricing, doctor availability and access is atrocious. If it’s between having zero coverage and choosing Healthnet, perhaps this is the only reason you should choose such a train wreck of a provider. Zero stars.

This company is AWFUL! I just signed up for them through Covered California and it said there are 20 doctors within 10 miles of me. I then paid them, because they require that before selecting a PCP. I then went to select my PCP and there is in fact only 1 doctor within 10 miles of me, and it's a doctor I refuse to go to. I called their customer service and they had no idea what I was talking about, did not help me at all, and said they can't refund me. It appears I will need to file a dispute with my bank at this point.

My call started with the typical prompts that says they cannot find my account, this is standard for each call I have made. Then they said I called the wrong department and needed to be transferred to Membership, I read the number back to them from both the back of my card where it says Membership and my phone and they told me they were not sure what the number should be or why it might be wrong??? Twenty minutes later after getting transferred, they say sorry for the 20th time and then tell me they can't help me without billing dates from each appointment getting billed incorrectly.

So amazingly frustrated. Not worth the low price. I think they're switching customer representatives on me in the middle of my call with them (calling me the wrong name, different audio quality)? Asked for a list of clinics that my medical group covers because it did not cover the only clinic my PCP works under, and got sent a list of Urgent Cares in my area. Huh??? Avoid avoid avoid please. If I could go back in time and change my ways I could.

I cannot believe how bad of an experience this has been. 1. They keep allowing me to sign up for primary care doctors without actually verifying that they are accepting patients (they are erroneously listed as accepting on Health Net's website). 2. After three doctors attempted, they then called me and said that the entire huge medical group (turned out that was a lie as well, at least currently, not sure what is in the works for 2025). 3. Two different people promised to call me back, one even made an appointment window. Liar #2 even said she promised she was not like Liar # 1 and would call me back. Guess what? She didn’t.

Their Customer Service Department does not do their job. Plan on making multiple phone calls to try and get what you need done, but there's a very poor chance you'll ever get what you ask for. The agents are polite, but fairly ignorant and extremely difficult to understand. The Member Escalation Team isn't able to get anything done either.

The website for this company is essentially worthless. You can't do anything on their website. We tried to change our dentist online. It's not possible. You have to call on the phone. Their customer service is absolutely horrible. They don't know what they're doing. They don't know how to put in the provider ID number. Every interaction with them takes an hour. Most shocking - my husband has been trying to get an ID card from them for almost a year and these idiots can't seem to send it to the correct address. They also wouldn't tell him his ID number. The only reason he has been able to get any care for the past year is that I received my card and his number is similar to mine. The level of incompetence of this company is astounding. They ought to be sued.

End year of this will change to another company. Health Net System is a waste of money and you can't depend on. Their system can even work right. Can't change my kid's doctor, because system can not find my kid's info. But I check on the main they are there. I have waste so much time and day off from work. Just to call them on the phone to make fix that should not need to happen every single time.

The biggest mistake so far in my health choice. I can't wait until October to change. Everything negative I've read is true. They need a class action lawsuit, not for money. This scam health insurance needs to be shut down. I tried to see a doctor in January, it is now July. They can't find me in the system.

I wish there's ZERO rating available. Health Net insurance customer phone line service is terrible, whenever I tried to reach out to health net and calls were rerouted from U.S.A. to Philippines. It is hard for me to communicate with them because of Philippine accent to begin with, plus calls were constantly dropped. I am not sure if there was bad connection that cause the frequency drop or people just hang up on you intentionally. You just can't get any further assistance by calling HealthNet. SO FRUSTRATING!!!

HealthNet is the product offshore service policies. Long hold times, can never find records, and often stonewall, as the customer is a problem. Worst idea for insurance, as if you have challenges with insurance payments they will stonewall for weeks.

English is terrible. It's hard to make out what they are saying. One service rep says one thing, it's not updated. So I call again, it's not updated! So I explain again, they make you go through all the shenanigan, I am told it is updated, NO!!!I Called again, trying to suppress my anger and kindly ask her to check my previous call log. She says, "I can't see because it's not in front of me!" If I am running HealthNet, I would see these bad reviews and improve!

HealthNet is a scam. Do not, do not, DO NOT sign up with them. It's shocking that they're an option on the Covered California exchange. This entire organization appears to be one big con designed to milk consumers/the state for monthly premiums while preventing customers from ever accessing any healthcare thanks to a maze of red tape and bureaucracy. I'm on an HMO plan. When I first signed up, the primary care doctor I was assigned no longer worked at the clinic, and none of the doctors there would see a patient younger than 65. After roughly an hour on the phone with a HealthNet call center in India, they were able to assign me a new primary care doctor. I went to him about a couple of ongoing health problems, and he wrote me "referrals" to see two specialists, an orthopedic surgeon and a urologist. The "referrals" consisted of the word "UROLOGIST" and "ORTHOPEDIC SURGEON" scrawled on two sheets of paper.

Omg those people are bullies... They use a very pushy marketing program and pressure you to sign without giving you access to important details of the program. Male reps are particularly abrupt and very confusing about the scope of their programs... Stay away... I'll be happy to give them 0 stars.

When Optum in Fontana cancelled my appointment (after one month and half waiting to see a doctor). Health Net send me a letter saying "sorry for the inconvenience". I did not know the my health did not mean anything for them.

I am writing this as I am now on hold with Health Net, on the phone got over an hour. The situation is that I am going on Medicare effective May 1 so I asked that my individual policy be cancelled effective May 1. Today is April 30 and someone entered in my cancellation to be effective today, which was not correct. The representative I'm speaking with has looked up my record and confirmed that I indeed requested a May 1 cancellation, and she has no explanation why the cancellation was entered for April 30.

Health Net is terrible! I have a PPO. They deny services, withhold service from people. Health Net denies prescription even if you run out of medication. They are a money making company and don’t care about patients' health. They didn’t have my current primary doctor and current activity on my medication and current medical records when I called. Every time you need to call plan on spending 30 to 1 hour on the phone, you're put on hold for 4-10 minutes, multiple times. If you have a PPO, you can’t go to another Dr. They will deny the claim. Poor health care company.