Health Net Reviews

I've wasted enough time navigating this insurance so not going into detail about the terrible service. In essence, can't find anyone in network in my area. Phone calls have been on average 2 hours with no resolution. Those I've interacted with have been robotic in their communication. For ex: RN via nurse line: "you should go to urgent care", me: "okay, what are my in-network options based on my area", RN: "I wouldn't be able to tell you that, m'am". Me:"...." What is the point of this conversation. Wasted my time to receive no assistance from their provided phone line

If I could give 0 stars, I would. For a long time, I dealt with constant issues—doctors’ offices couldn’t verify my insurance, even though it was active. I had to repeatedly call in front of staff just to prove my coverage, which was incredibly frustrating and embarrassing. Their online system never worked, and tech support couldn’t fix it. I couldn’t login to my account. It was showing that my card was not active on my end. The tech support couldn’t fix the issue either.

Not sure how to keep this objective but I will try. PRESCRIPTION SERVICE. I was transitioned to Heath-Net as my employer were trying to cut HealthCare costs. And it certainly shows. When I presented my insurance cards to the pharmacy, they declined saying there were issues with the coverage. I paid $300 and was told I would be reimbursed. 2nd month (after numerous emails and Customer Service calls to and from Salt Lake and Mexico) the card was declined. A friendly pharmacy assistant got the cost to $70 that time. I had been told my co-pay was $20. Month 3 I paid my co-pay only. At last.....not even close.

Health Net's app doesn't work - says it will send confirmation email and never sends it - So HealthNet app is worthless. The website says the same thing and doesn't send security confirmation email either - so it's worthless too. You have to call to get information and most of the reps have no clue how to find your medical invoice even if you give them the claim #. I had to call UCLA to verify they send the bill to Health Net and they confirmed it was sent, then I had to call HealthNet again to find the claim. The second rep located it after the first HealthNet rep couldn't find it. I've been on the phone now for 45 mins just to confirm a medical bill was sent. If the insurance company is looking to make money their system needs to be overhauled - the fact that a simple app or website doesn't function correctly is absurd in 2026. I would not recommend this group!

This company is HORRIBLE in it's rendering services needed. The deny your surgery even after you appealed it and then they call you to tell you what you should do to get an approval. Complete insanity. Stupid is the way to put it. Stay away.

I have stage 3 melanoma cancer that's spread into my Sentinel lymph nodes. First thought I had cancer in February 2023, went to the doctors and it took me 7 months for one of their doctors to do a biopsy and find out what it was. 7 months of referral. 7 months of trying to get approval. 7 months of wasted time. Since that experience that did nothing but delay every single procedure and deny the appropriate doctors to do the correct procedures. Wasted bureaucracy trying to shuffle me around in the name of saving money when they really don't save money. So much waste, yet such horrible service for the patient. This company is should have a fast track process for people with terminal or possible terminal type diseases but they don't. It is a week here a month here two months there for a referral. It's ridiculous.

I'd I could give a zero I would. The single most aggravating and frustrating people, yes people I have ever dealt with. Called and left 5 messages with no indication of what they wanted, basically a marketing message, which is fine, but they left multiple messages. I called back to what I was led to believe was a 3rd party company asking me for MY information. I tried multiple times to see who they were (the company calling me asking for my info when I called them back). The person couldn't tell me, so I said, do you work for Healthnet or Covered California to which they replied no.

Health Net continues to call my mom, despite her asking them to stop calling her. They offered her $900.00 a month in food stamps if she would switch from Molina to Health Net. They asked her for last 4 digits to her social security number and Molina Card number to confirm what services she was receiving. My mom said, "no" that she was not providing her last 4 numbers to her social security number and her Molina card number. Despite my mom saying no, multiple times, the Health Net person was pushy and continued to request this information. My mom told them to stop calling her, she was not interested in anything they had to offer and eventually, just had to hang the phone up. Sounds like a scam.

Health Net has to have the worst website ever! They send an email stating they sent a notice, and to log into my account to view it. So I log in and there is no notice to view. Don’t try searching because that will only lead frustration. So why are they allowed to operate such a horrible website? Especially in the land of California? Because California likes frustrating the people just look at their websites! I would not recommend them for anything.

I called Health.net to see about my benefits and to see about my coverage and everything and when I answered when they answered the phone they said that I qualified for a $100 Walmart gift card, I would have to talk to a live representative. They put me through to the live representative and the first thing he asked me for was the first nine digits of my checking account number so that he could forward me the $100 to use at Walmart. What a scam. Oh my God. No I did not give him check number or my routing number to my checking account. I cannot believe what a bunch of BS that is