Health Net Reviews

Horrible Customer Service. I work for a provider and we have to call sometimes for more clarification on claims. By far the worse claims customer service department. Not only are wait times long but once your call is answered the person hangs up or act like they can't hear you and hang up. Even though the automated system heard me perfectly. Some representatives are extremely rude but I don't want to say all of them because some offer great customer service after that long wait time. It's very frustrating being on hold for a long time and being transferred a few times to conclude with a rude representative.

You get passed around to so many different numbers just to make an appointment. It’s like they make it harder on you when you’re the one paying hundreds each month to be covered by them. The worst ever, trust me man. It took me days just to make a vaccination appointment. The process is grueling and makes you want to just pay out of pocket because the process to even do anything health related is long and confusing. If you’re in this insurance I suggest to never get sick lol. It sucks out here but it’s the cheapest for my family. Still it sucks.

My extreme dissatisfaction with Health Net's handling of my insurance policy, which was cancelled due to a failure in Health Net's automatic payment system. I promptly made a manual payment and contacted Health Net to reinstate my insurance. I was informed that reinstatement would occur within 24-48 hours. While I acknowledge I didn't call to confirm again, I trusted this information, assuming it was a simple error on Health Net's part. However, I discovered my insurance was never reinstated in April.

Worst experience ever with a health insurance company—especially when it comes to billing. I was assigned a primary care provider, and HealthNet confirmed that this doctor was in-network. I even received an updated insurance card listing this doctor as my primary care physician. Now I'm receiving bills from that same doctor because HealthNet is claiming he is out-of-network. How does that make any sense? It’s incredibly frustrating and time-consuming to deal with their customer service, which is difficult to communicate with due to a language barrier. WORST health insurance company. You’re better off paying an extra $10–$20 for Blue Shield. I definitely won’t be enrolling again. Please avoid this insurance—it feels like a scam for the price you’re paying.

Terrible! I can not find a primary care Dr that accepts this insurance. I'm actually on the line with them now. I have been on hold with for an hour. If I want to be seen I have to go through the ER. The number that was provided on my card for a PCP is not contracted with Health Net. Nobody is contracted with them. I found 1 pharmacy and 1 urgent care and no primary care provider. I can not be seen at the urgent care for my problem but I can rack up a bill at the ER that tells me they found nothing and to follow up with primary care. If the urgent care can't see me because they don't have equipment for testing and the ER tells me to go to primary to get a referral to a specialist but no primary exists what do I do. Thank you Health Net. I just have one question. If you knew that I do not have provider options in my area why would you take my money.

My physical therapy was denied because supposedly the therapist team didn't explain why I should be going even though the girl that did my evaluation submitted everything the first time regarding results. They re did it and spent over an hour on the phone appealing it and it's still pending. It's been a month.

This review is specifically for Health Net Dental customer service. I called today, April 2, 2025 during the afternoon. The lady who answered the phone was obviously working from home, which I have nothing against. However, one must be professional when working from home. I could hear a child crying at first, then a loud tv and kids playing. She was very unfriendly, rude and unprofessional and rushing through the call.

I have had Health Net as my medicare supplemental insurance for over ten years. They have always been excellent with coverage and customer up until last year 2024. The agents all quoted different monthly payment amounts and I have been paying around $295 per month and sometimes more $350. I have never missed a payment. Well today I received a letter that they didn't an ambulance service and some other medical services. According to HealthNet I don't have medical coverage with them. I recently paid for six months upfront and don't understand what is going on. Their agents are very rude and some of them have difficulty with English. I am also complaining to Medicare and will complain to the state for insurance on behalf of Health Net. I also will look for another insurance company .

The way I feel absolutely validated at their 1.2 rating on this. Health Net is the absolute WORST insurance company, I can’t believe what they do is even legal!! I’ve been with them for over a year (it’s the only insurance offered by my work) and I have not been to a primary doctor ONCE. I wait long periods for appointments, just for me to show up and the offices tell me “your insurance won’t cover this appointment”. I’ve called multiple times to have them switch me to an actual place that will accept my insurance and they send me list of places and again.... None take my insurance!!! Not only are they responsible for my late delay of medical attention, they are also wasting my money, my time and my gas.

My urologist ordered an MRI to see what was going on and Health Net denied coverage. Now I'm facing the unknown as to if I have cancer or not. Why should I have to pay for it myself? My insurance with Health Net cost $1100 a month, $13200 a year. I've been to the doctor only 3 times in the last 3 years. And take NO medication. They deny an $800 MRI, It's criminal.

If you can get any other insurance, do. This place uses offshore servicing agency who don't understand how to speak to you, let alone medical needs for even the easiest issues. When looking at authorizations, they don't even appear to read their own forms fully. It is clear they do not care about clients and are trying to deny all claims possible, even in life risking situations. They should not be allowed to manage government Medi-Cal funding. They are clearly taking advantage of the situation and then using offshore phone agency to send those funds to.

This is the absolute worst insurance company and option I have ever experienced. The customer service, process, pricing, doctor availability and access is atrocious. If it’s between having zero coverage and choosing Healthnet, perhaps this is the only reason you should choose such a train wreck of a provider. Zero stars.

This company is AWFUL! I just signed up for them through Covered California and it said there are 20 doctors within 10 miles of me. I then paid them, because they require that before selecting a PCP. I then went to select my PCP and there is in fact only 1 doctor within 10 miles of me, and it's a doctor I refuse to go to. I called their customer service and they had no idea what I was talking about, did not help me at all, and said they can't refund me. It appears I will need to file a dispute with my bank at this point.

My call started with the typical prompts that says they cannot find my account, this is standard for each call I have made. Then they said I called the wrong department and needed to be transferred to Membership, I read the number back to them from both the back of my card where it says Membership and my phone and they told me they were not sure what the number should be or why it might be wrong??? Twenty minutes later after getting transferred, they say sorry for the 20th time and then tell me they can't help me without billing dates from each appointment getting billed incorrectly.

So amazingly frustrated. Not worth the low price. I think they're switching customer representatives on me in the middle of my call with them (calling me the wrong name, different audio quality)? Asked for a list of clinics that my medical group covers because it did not cover the only clinic my PCP works under, and got sent a list of Urgent Cares in my area. Huh??? Avoid avoid avoid please. If I could go back in time and change my ways I could.

I cannot believe how bad of an experience this has been. 1. They keep allowing me to sign up for primary care doctors without actually verifying that they are accepting patients (they are erroneously listed as accepting on Health Net's website). 2. After three doctors attempted, they then called me and said that the entire huge medical group (turned out that was a lie as well, at least currently, not sure what is in the works for 2025). 3. Two different people promised to call me back, one even made an appointment window. Liar #2 even said she promised she was not like Liar # 1 and would call me back. Guess what? She didn’t.

Their Customer Service Department does not do their job. Plan on making multiple phone calls to try and get what you need done, but there's a very poor chance you'll ever get what you ask for. The agents are polite, but fairly ignorant and extremely difficult to understand. The Member Escalation Team isn't able to get anything done either.

The website for this company is essentially worthless. You can't do anything on their website. We tried to change our dentist online. It's not possible. You have to call on the phone. Their customer service is absolutely horrible. They don't know what they're doing. They don't know how to put in the provider ID number. Every interaction with them takes an hour. Most shocking - my husband has been trying to get an ID card from them for almost a year and these idiots can't seem to send it to the correct address. They also wouldn't tell him his ID number. The only reason he has been able to get any care for the past year is that I received my card and his number is similar to mine. The level of incompetence of this company is astounding. They ought to be sued.

End year of this will change to another company. Health Net System is a waste of money and you can't depend on. Their system can even work right. Can't change my kid's doctor, because system can not find my kid's info. But I check on the main they are there. I have waste so much time and day off from work. Just to call them on the phone to make fix that should not need to happen every single time.

The biggest mistake so far in my health choice. I can't wait until October to change. Everything negative I've read is true. They need a class action lawsuit, not for money. This scam health insurance needs to be shut down. I tried to see a doctor in January, it is now July. They can't find me in the system.

I wish there's ZERO rating available. Health Net insurance customer phone line service is terrible, whenever I tried to reach out to health net and calls were rerouted from U.S.A. to Philippines. It is hard for me to communicate with them because of Philippine accent to begin with, plus calls were constantly dropped. I am not sure if there was bad connection that cause the frequency drop or people just hang up on you intentionally. You just can't get any further assistance by calling HealthNet. SO FRUSTRATING!!!

HealthNet is the product offshore service policies. Long hold times, can never find records, and often stonewall, as the customer is a problem. Worst idea for insurance, as if you have challenges with insurance payments they will stonewall for weeks.

English is terrible. It's hard to make out what they are saying. One service rep says one thing, it's not updated. So I call again, it's not updated! So I explain again, they make you go through all the shenanigan, I am told it is updated, NO!!!I Called again, trying to suppress my anger and kindly ask her to check my previous call log. She says, "I can't see because it's not in front of me!" If I am running HealthNet, I would see these bad reviews and improve!

HealthNet is a scam. Do not, do not, DO NOT sign up with them. It's shocking that they're an option on the Covered California exchange. This entire organization appears to be one big con designed to milk consumers/the state for monthly premiums while preventing customers from ever accessing any healthcare thanks to a maze of red tape and bureaucracy. I'm on an HMO plan. When I first signed up, the primary care doctor I was assigned no longer worked at the clinic, and none of the doctors there would see a patient younger than 65. After roughly an hour on the phone with a HealthNet call center in India, they were able to assign me a new primary care doctor. I went to him about a couple of ongoing health problems, and he wrote me "referrals" to see two specialists, an orthopedic surgeon and a urologist. The "referrals" consisted of the word "UROLOGIST" and "ORTHOPEDIC SURGEON" scrawled on two sheets of paper.

Omg those people are bullies... They use a very pushy marketing program and pressure you to sign without giving you access to important details of the program. Male reps are particularly abrupt and very confusing about the scope of their programs... Stay away... I'll be happy to give them 0 stars.

When Optum in Fontana cancelled my appointment (after one month and half waiting to see a doctor). Health Net send me a letter saying "sorry for the inconvenience". I did not know the my health did not mean anything for them.

I am writing this as I am now on hold with Health Net, on the phone got over an hour. The situation is that I am going on Medicare effective May 1 so I asked that my individual policy be cancelled effective May 1. Today is April 30 and someone entered in my cancellation to be effective today, which was not correct. The representative I'm speaking with has looked up my record and confirmed that I indeed requested a May 1 cancellation, and she has no explanation why the cancellation was entered for April 30.

Health Net is terrible! I have a PPO. They deny services, withhold service from people. Health Net denies prescription even if you run out of medication. They are a money making company and don’t care about patients' health. They didn’t have my current primary doctor and current activity on my medication and current medical records when I called. Every time you need to call plan on spending 30 to 1 hour on the phone, you're put on hold for 4-10 minutes, multiple times. If you have a PPO, you can’t go to another Dr. They will deny the claim. Poor health care company.

I huge pet peeve I have with Health Net, besides what other people have said is their lack of releasing prescriptions until you only have two days left of your medicine. I called them today about one of my prescriptions **. I was told by my pharmacy that I could order on the 18th of this month. I run out on the 21st. I get my prescriptions delivered for free from my Health provider. Health Net said they could only let me order on the 16th. Five days before it expires. This medicine only cost $3.45. I told them that date is on Saturday, my pharmacy is closed on the weekend. They said there was nothing they could do. I have different times for all my refills. I don't get it. Some are 10 days, some 8? I never had an issue with any other insurer before. That is just on issue in a long list of other but super annoying. R

HealthNet is a terrible company. They deny claims and delay payment as their typical MO. The claims department won’t even return my calls three times to the case coordinator two times in the general appeals number just goes to voicemail. Not one phone call return, our daughter's emergency c-section birth last summer, six months ago and the bill still has not been adjudicated. I’m going to the state now for arbitration because I have no other recourse. Any legal advice? Health Net won’t even return our calls, buyer beware, do not buy this insurance product.