Hartford Life Insurance Reviews

Very good company and low cost. I would recommend this company to anyone. Thank you very much.

This is a great company and has real helpful associates, who go out the way to be informative and pleasant. I have used this company and its services for over twenty years. I have referred many family members and friends to this company. It has been an enjoyable company to use its products and services.

My life insurance company is there to take care of burial expenses, there to payoff financial services, etc. It also covers two of my grandchildren so when they grow-up they can continue and add to their insurance and protect them also. I want to have peace of mind that my final expenses are taken care of.

Life insurance is thru my employer and to date I really have not needed to deal with them. They seem very competent, an update sheet is sent to check the beneficiary each year.

We were told we would not run out of insurance and then now we are. We have to meet with them. We want to meet with the agent soon and find out what is happening.

I was sent home from the War Zone in Afghanistan. I applied for disability medical insurance as my company recommend. After the first payment from Hartford Disability Insurance, Hartford rep told me to go back to the War Zone in Afghanistan and receive my medical treats there so they don't have to pay me. In order to receive the second payment I had to contact/report them to my company and my company contacted them. In the meantime I had NO money to buy medicine or see my doctors.

I was sold a disability insurance at work. The monthly payments were automatically reduced from my paycheck. I got hurt on the job and as a result I needed surgery. Due to surgery I had to take off a few months. I submitted the paperwork to Hartford Life Insurance, the insurance company's representative was nice when taking my disability application and at the same time she became friendly on a personal level, telling me that she once lived in NYC. But when I call back to find out about my benefits, she told me that my case was denied, because the doctor was contacted and failed to respond to Hartford Life Insurance request to confirm my disability.

Only experience I've had is paying the bill every month and getting policy to begin with, other than that, I have not had any experiences with Hartford, my life insurance company.

Had this insurance from when I was working. I don't really know much about my life ins because I got it long ago and am not sure what it even covers now that I am retired.

Went through an agent that my employer recommended years ago. We selected a policy to fit my needs and budget. Over the years, the agent contacted me through the mail, and whenever I had a question, I contacted him by phone, and he would come to my home and we would discuss my needs. I am very satisfied with the service I am provided with.

My life insurance with Thrivent, I have been with them when they were Lutheran brotherhood. When I signed up with them I had put in my life insurance policy if I were to ever get disabled, they would pay my premium. They do that now. Of course my life didn't quite work out the way I had planned. I was still paying my premium till I went in for a review and find out I had that cause in my policy. I received a check back for the premiums I had paid in so I'm very pleased with my policy.

We just switched to them from being with Progressive for several years and saved over $900 per year! So far no problems with this company. Looking forward to a good and long relationship with them.

I never really had an experience. I just pay my bill every month for coverage. I have a term life with Banner Life insurance co. for $400,000 until I and age 80.

They ensure to keep me up to date in regards to changes, etc. They have friendly and knowledgeable employees who are willing to assist you with questions, concerns, etc. I feel secure in having my Life Insurance coverage through Hartford; they give me a great peace of mind. I would gladly recommend them to any of my family and/or friends. They have affordable rates available to meet all your needs. They are a well known, strong Insurance Company, who is there to help make sure you receive the coverage that is right for you, and they are able to adjust your coverage to satisfy all your needs.

In May 2015 a payment on one of the 2 life insurance policies that I own with Hartford did not go through due to non-sufficient funds at that day. On May 22, 2015 what I found out, I called and ask if they need a payment from another account or resubmit to the existing account as the funds are available. I was told to send a ACH form by fax with the account information again and that is sufficient, so I did.

I have been calling in payments on a monthly basis on my husband's life insurance policy. For the past three months they have not withdrawn the money from our bank account. I have called and called with long waits and each person says, "Oh yes, you should see this withdrawal from your account within 3 business days." Well guess what, as of July 2, 2015 the money has never been taken from our account. Casey and several others have given me this song and dance for the past three months that the company was doing a computer upgrade and that they are having to do everything manually. Excuse me, it takes three months now going on four to upgrade your computer systems? I have had nothing but lies every time I call there.

How is there nobody in your offices that can make decisions? My wife is on the phone and you have no managers on duty. Employees are told they are not allowed to call their supervisors cell phones. How is this customer service. Holiday or no Holiday, which is two days away Managers or supervisors with the ability to take action need to be on deck at all times. In this information age you want to know who has access to your private information right?! Well if you have insurance through The Hartford and hand over your bank information for electronic payment your private banking information does not stop with The Hartford. If you have not figured it out by now your information gets handed off to one of a few third parties that The Hartford will not name. I would like to know where you are sending my private banking information The Hartford!

For several weeks I have been trying to cancel a life insurance policy that I have had for over 25 years. Each time I call I have a minimum 1 hour wait. I have been waiting for a form to mailed to me so I can proceed with my cancellation and receive reimbursement of funds. Today my wait time on the phone was 3 hours and 15 minutes. No sympathy or apology for keeping me waiting so long. The Customer service Representative need a fax number in order to send me the forms, as soon as I gave her the fax number, the phone went dead... she disconnected the phone and never sent the form through fax. I'm beyond frustrated and aggravated. Is there anyone who can help me cancel my policy and get my money back? Desperate in Va!

I called two weeks ago to customer service and made my semi-annual payment for life insurance. I asked for a confirmation # and was told they do not provide them and the lady gave her name **. Two weeks later it still has not posted to my bank account. I called this am, on hold one hour 34 min. Yes 1hr 34 min. The lady at customer service then answered and took my info. Then stated she would place me on hold. Instead of hold I was hung up on. Yes the call ended. Great I get to wait another hr and 34 min. I will cancel this policy. Hartford sucks.

For the past six or more years, I have received either a snail mail or an email stating (as if it were a fact) "We can save you up to $400.00 on your present auto insurance plan". Each time I call, I have discovered after spending almost 30 minutes, not only was the Hartford claim was totally FALSE! This past estimate of the Hartford's auto coverage was over $400.00 for a six month period and over $800.00 for a one year policy! I would like to ask them politely to "cease & desist" their FALSE CLAIMS! I am finished even discussing this subject EVER AGAIN!

My husband does not have the HOURS to sit on hold trying to find out why his policy was cancelled. He sent in a third party approval for me to talk to someone. First I was told this will go through in 2 days. Then I was told 5 days. Then I was told 8 days and on the 9th day was told they were involved with computer maintenance and gave more and more excuses. Several calls back someone took my number and would get back to me. I will be dead before this gets figured out. They claimed I never gave a change of address and then when I asked why all of our other mail was forwarded and theirs was mysteriously missing they blamed it to me. Then... when I asked if I could change the address with the man at the other end of the phone... no!!! He took my address and I had to fill out a form and mail to them. He took my address!!!

My Stepfather passed away in 2010 and left me and my sisters a policy for us to split. After we filled out the form we received the check in a month which came at a great time for I was then out of work due to a surgery and my wife and I needed the money. We knew that the law said that due to the inheritance being small enough where we would not be obligated to pay interest to IRS. Well all the sudden, The Hartless sends us a 1099? I didn’t work for them. And when we called we were told they do not make mistakes and they wouldn’t rectify it with the IRS so we are no pay IRS tax on their mistake. I WOULD NEVER USE THE HARTFORD ins. I don't know if anyone can help us because The Hartford believes they are bigger than God, and they do not make mistakes.

On April 30, 2010, I received a corrected income tax form for 2009. The corrected form was from Hartford Life Insurance Company for $3400 to the corrected amount $2550. Immediately I went to my tax preparer, EG Tax who submitted a claim for me for the difference of $212 on federal return and $71 on state return. Of course federal and state refused to settle my claim because I had filed too late past the April 15, 2010 deadline. I said to my tax preparer at EG Tax, I did not receive the corrected tax statement from Hartford Life Insurance until April 30, 2010 so how am I at fault. She faxed over a statement to effect that I was due a refund and the person at Hartford said the insurance company would pay the difference I was owed. I am now waiting for 4 years for the refund I am owed. I have had intermittent (three or four times a year) correspondence with my tax preparer at EG tax with no results! Please do not make me wait any longer.

My ex-husband passed away 10 1/2 years ago. We have 2 boys who are now grown, but at the time of his passing, were 14 and 15. Out of the blue, 2 1/2 months ago, I received a letter (addressed to the estate of my ex-spouse), just two lines, stating they have made several attempts to find me, and that I have not responded (since my divorce 15 years ago, I married 1 time, moved 1 time). They then went on to request 4 things: my birth certificate, our marriage license, his death certificate, and the 1 very short brief form filled out. I immediately did this and rather than mail it in, I first called them because my 1st question was to ask could I have them put this in my children's name as I explained to the operator who answered that we had been divorced at the time of his passing. The person who answered was rude and said, "Absolutely not, this is for the spouse only!"

I paid for accidental insurance to be deducted from my bank every 3 months for years. I called to cancel February 5, 2014 and was sent a letter dated February 6th saying "Based on that request we have cancelled the coverage effective March 01, 2014". On March 5, 2014 and again on June 4, 2014 the insurance was taken out of my account. I called the Affinion Group whom I had gotten the cancellation letter from claiming they were plan administrators for Hartford and the rude person said they had no record with my last name. The letter had Affinion Benefits Group, Plan Administrator.

When I was 16, my mother passed away. She had life insurance with The Hartford and it was set up as to when I turn 30 I would start receiving payments from said company. A few weeks ago (prior to my 30th birthday) I contacted The Hartford to make sure that everything was set up. They said everything was good to go and asked if I would like to set up direct deposit instead of waiting for a paper check. I agreed, was emailed the paperwork (after two phone calls to find out where said paperwork was). The following day, I faxed in all the paperwork they asked for. When I called to verify that they had received it, I was informed that a paper check had already been issued for an incorrect address. The lady said she would cancel the check and told me that my direct deposit would be available in my bank on the following Friday.

My stepchildren lost their Father of 57 Feb 11th 2014. He had a $100,000.00 policy through Hartford. He had other policies through other companies and the children (all adults) are beneficiaries on all of them. The copy of the policy we have does not show the beneficiaries and upon contacting Hartford they told us that they do not have to speak to anyone unless it is a beneficiary and they will not deny or confirm who is the beneficiary on the policy. The funeral home had a copy of the policy, filled out all information and sent it in with the death certificate.

We have paid on this policy for 20 years. We have term life insurance for my husband and myself. We took whole life out on our children, 4 of them, and also a disability policy (which is a waste of money also). After the policy's 20 years were up it jumped from $45.05 a month to $133.95 a month. Spoke with Hartford about my policy. She gave me a breakdown of the three different coverages. I have been paying $32.50 a month for our children's policy, 4 boys, gave them their ages and SS#. We told them it was a last child, I had my tubes tied so I was sure. While discussing the boys' policy we said they were only covered until they were 17. I said, "So why are you still taking the money out for that policy and why was I not notified and how do I get my money back?"

I received a letter from one of my two credit unions that my account balance was negative???? It's a loan account???? I found out that The Hartford was attempting to withdraw a fee of some type from the account. I pay the bank charges and received a letter from The Hartford that the account was closed due to non payment. Several months later I received another notice from my bank with the same thing.

I have read a lot of comments, and the one that sounds like my case is "Linda of Clermont, FL". I have been on Short Term since May 2012. My STD just ended in July 2013. I have been with Hartford since 2007. They have always approved my FMLA and they Approved my STD. I applied for LTD also in July. I have been employed with same employer for 18 years, always paid into my LTD. I have had the same condition and it has retrogressed. It had been 2 months now and they said they have to send it to THEIR 3 party Peer Reviewer that is in a whole different state, never seen me, never talk to me. They just came to the decision. DENIED!!!!!!!! They denied me because the 3rd party doctor said if I am able to advocate for myself with the Hartford Insurer and my Medical doctor then I can do my job as customer service.

These guys paid out life insurance because our Dad passed away. They got their copy of the death certificate, as they paid the policy out. Well, I finally got hold of someone who I think may fix the problem! They have been taking their premium every month for 17 months(!!!!!) after REPEATED ATTEMPTS to get them to stop! Careful because if you're not on top of your account, they will continue to take money out even after they pay the life insurance. Our Dad passed away 17 months ago and these guys still try and take money out of your account!

On Feb. 7, 2013, I looked online to my bank account statement and there was a deduction for Accidental Death and Dismemberment for $33.00. I went to my bank and asked the teller where this deduction came from. I had no idea and she gave me a number to call, and I called it. This person on the other end tells me that someone with my last name opened an account with The Hartford for life insurance but the address was my ex-husband’s. So I call him up looking like a crazy person, wondering what the heck is going on. Anyway, I call The Hartford back and they tell me the policy is in my ex-husband’s name. My bank still has no idea what’s going on and credits me the money back, closes my account, and opens me another account.

I did not buy death and disability insurance. How do they deduct from my bank $33 each month? Hartford did this on 03-06-2013. I am in the Philippines. How could I have gotten this here? I am 72 years old and did not buy this. I am single and have no one to give this to, so why would I buy this? I want it canceled immediately!

My mother passed away on November 9th of 2012. It is now going in to February of 2013. My mother was 91 years old. They sold her a policy for $26,000.00, but if you look at the fine print, which my mom could probably not read, the policy decreases to $13,000 after the age of 70. My mom was 90 years old when they sold her this policy. Her death was an accident. It was clearly stated on her death certificate and on the Coroner’s report. They do not want to honor this policy; they have not returned any of our calls. My sister has gone back and forth with this place, and still we have not heard anything. They have not given us any answer as to why they cannot honor this policy.

At 8:30AM on 12/19/12, Christopher ** called me on my cell phone. He wanted to review my claim. He indicated he could only pay the second and third days’ hotel bill as there is a 48-hour waiting period. We tried to clarify that the mandatory evacuation started on 10/28/12. He searched with me for the City of Long Beach messages and the County of Nassau messages. He found that County Executive ** issued a mandatory evacuation for the storm starting Sunday, 10/28. I have responded to Mr. **'s/ Hartford's 7 emails and as many written requests. I have filled out spreadsheets while under duress from relocation. I have searched websites to find the pricing of destroyed items. I have sent photos and I have sent copies of whatever receipts I could get.

My mom passed away this July at the age of 83. She had paid a life insurance policy sold to her by Hartford knowing that it would pay for her burial. She wanted to make sure that she had enough to cover the cost of that. Knowing my Mom had Parkinson's disease and was living in a rest home, Hartford gladly took from her account the policy payment amount. Upon her death, I called Hartford to be told that it was an accidental death policy and nothing would be paid. Why in the world would a company continue to take from an 83 year old lady, knowing that the chances of an "accidental death" with age being a guideline unlikely? Therefore due to Hartford not paying a cent, my mother was not able to be given her final wishes.

I received a mailer from Hartford Life and Accident Insurance advising me to complete the activation form. The first page includes the plans available with squares for you to pick one. The most costly is not only first on the list but is highlighted in yellow with the word "Recommended." Nowhere on the two letter size pages mentioned the cost. They ask for a credit card # and in fine print mentioned that activation happens with my first premium payment. On a separate much smaller folded paper (about 5 by 2 in its folded state), the rate schedule for the different plans are printed. You must open the almost blank folded paper to see them. I am concerned that this whole approach could easily confuse someone as it almost did me.

My husband had been paying $361.62 quarterly for a $175,000 policy. He decided to cancel the policy after he learned he could pay less than half of this amount on a $250,000 policy. He also did not receive a policy in the mail, yet he continued to pay quarterly. Hartford refused to send him the policy. When we cancelled, they refused to refund the premium we mailed out. He was told no refund, and it was out of their control. The customer service is horrible. They are only interested in getting your money and once they get it, they won't help you if there is a problem. Stay away from the company. I cannot imagine what would have happened if a loved one pass, what excuse they would come up with to not pay a claim. These people are crooks.

My mother is 73 and is currently in an assisted living facility with advanced dementia and COPD. She has a very small ($20,000) life insurance policy through Hartford that she has paid into for years. I took over handling my mother's finances over a year ago when she became unable to do so. Currently, she is billed quarterly for her insurance policy. After much discussion with a Hartford representative over a year ago to understand how her policy worked and what I had to do to maintain it, I decided to pay a good bit more on each payment to be applied to a small loan my mom had taken against the policy. Fine, so far so good. Throughout this past year, they have misapplied my payment several times causing me to have to call to get it straightened out. Still not a huge deal. Here is the kicker.

Anticipating a long trip, I wanted to change my contingent beneficiary. I downloaded Hartford's beneficiary change and completed and faxed to them that date. My policy had changed from Time Ins. Co., and I put my original policy number. But I also included my full name and SS number. Instead of taking a couple of moments and finding my Hartford policy number, they mailed it back after my vacation and they stated they couldn't find the policy. This could have been a personal tragedy had my wife and I died in the same incident. This disregard for the policy holders is why I left the insurance business. I suspect most of them are like this. They don't give a **. And they really don't give a ** about you, if you are over 60 because you may collect on your policy.