Hartford Life Insurance

They’ve been nothing but a nightmare. I can specifically name the “analyst” and manager that have been over our family’s claim since my 35 year old husband died 3 months ago. Each time I call “Janice”, the analyst is away from her desk, no matter what time I call. Maybe if “Janice” wasn’t always away from her desk, it wouldn’t take so long to process; however, Nov 21 I spoke with someone that said they received what they needed (I sent it 10 days prior) and it would take 7-10 business days. I called business day #11 and they “just received something else they needed, but it had been approved”.

I work for the Big R (image) stationed at UHC. I now understand why Big R switched to MetLife First of the year. Hartford loves sending forms & more forms.

What staff says on phone & on E-Mail are different. Love to say You did not hear what agent said. Agent like part about "WE" record. I record also more to follow.

So I filed a claim for hospital indemnity insurance 2 months ago. After I send the claim it took them 2 weeks to respond asking for further documents. So I gave them the doc they need, NO acknowledgement from them. I had to call every week for update. They keep saying it’s on process. After a month Of calling I was told they did not get it. So I had to send it again. Waiting and waiting for their response. No response so I call them again. They said they will call me ‘cause it’s the weekend the next day. Another week came. No call from them. No email. None at all.

Thank goodness have not had to use! But feel reassured with knowing we are covered for all upcoming expenses. Liked that it was laid out with different options to choose from and easy and affordable.

There is a lot of hassle. There are better companies that have better or same benefits for less. The claims process is very troublesome. Customer service is hard to get ahold of and the wait on the phone is fifteen minutes at the minimum. They are yet to be desired.

My mother had Hartford Life Insurance for many years and when she passed away I was the person handling her estate. Hartford Insurance paid her policy quickly and without a lot of paperwork. I would recommend them to anyone.

The claims analysts at The Hartford have a collective goal of denying claims. They use "peer" reviews from doctors all over the country to discredit your own doctor's choice of treatments. Of course the peer doctor will find they should close your file and deny any more benefits. Most probably give up, but fight, fight, fight - I won my appeal for my LTD pay, but like someone else mentioned they cancelled my life insurance. Don't give up, but beware they will try to scare you with calls from corporate security - it's all a big joke.

An attorney for Hartford Insurance served a comprehensive forensic psychiatric report on my employer in violation of Right to Privacy. I was also served with a copy against the specific medical recommendations of the forensic psychiatrist.

I went out on a disability through my employer years ago due to devastating ailments that run in my family. Every year, I have to submit paperwork that proves that I am still disabled. I submitted my paperwork but my doctors office made a mistake on their part of the paperwork. My doctor indicated that I could work which was a mistake. Once I brought it to my doctors attention, she changed the paperwork immediately saying I could not work. Well, this company came after me full force based on the mistake and even after my doctor made the correction that I could not work. At the time, my doctor had trainees working in the office and you know the rest!

This company is devious and will cheat you out of your claim!!! I purchased a disability policy through my employer and the Hartford has fought my several doctors findings. I have been disabled for 14 years and because a copy company had not sent in my files for recent visits, I received a letter saying they were terminating my policy. They have the right to know every personal thing about me but I don’t have the right to any peace. I have to pay and pay doctors to send and fill out forms. Is there no end? I’ve had 13 surgeries in the last 14 years but they want me to justify it each year. What do I have to have wrong with me to prevent this constant harassment? At this point I don’t think they’ll ever leave me alone. I hate the way they do business.