Hanover Auto Insurance Reviews

Worst auto insurance company I have done business with. I was involved in a wreck where the other party did not yield and the damage to my car was the left side cargo door, a Honda Odyssey. The other party had damage on her vehicle on the front grill and hood. The police showed up about thirty minutes of it happening and after talking with the other driver came to my car with a citation that said unsafe driving. I told him that it was the other driver's fault but he said I would have to go to court.

I have been with Hanover for years. They like most companies have completely lost their way. It's about their profit, policies and procedures. They no longer care about their loyal customers or offer any quality customer service. I can't wait to switch to another company.

My bank account was double charged & when I first noticed they tried to blame my bank saying that it was pending. The following day both charges had gone through and instead of charging my card back the amount of money that they had charged for a year worth of insurance they decided to write a check out instead. It has not been a little over two weeks & I have not received my reimbursement check. I reached out to the insurance company last week & they did not respond. As of this day, still waiting on a response & my money back.

They determined that my car was totaled after a 5mph front-end collision. All the airbags went off. Almost zero external damage. And since it is totaled, I only get 7 days of auto rental. The pay for 30 days. They towed it 500 miles away to Flint MI. Now they say it’s not totaled. Still hanging in limbo with my drivable, not totaled car. My auto business people say this is a s…. Show.

I recently started a new home and auto policy with Hanover. The quote I received was competitive and I had received recommendations from others who knew the company and told me they were good and that - customer service was excellent. After I signed up a home inspector came to my house and looked the place over to verify the property was as depicted in county records and what I supplied in the sign-up process. The inspector found a few minor issues like no water sensors under my sinks which could easily been corrected. There were some other things found like no guard rail on a second garage rear exit that are almost never used by anyone but me. I was given less than 48 hours to address the issues found and then I received a notice that my annual rate was increasing by 45%. After I complained my policy was immediately terminated. I am now switching over to another insurer who had been my second choice.

I had Hanover Insurance for a year, and my experience was incredibly disappointing. My wife, an excellent driver with over 20 years of accident-free history, had an unfortunate year where she was involved in two incidents—one where her car was totaled (with no other party involved) and a hit-and-run that Hanover investigated.

This company should be called Handover insurance premiums for nothing in return. If you google and click long enough you will see that Hanover obviously has a person in charge of getting the bad things about them removed from the internet BUT if you dig deep enough you will find that Hanover LOVES to sue anyone with a major claim instead of paying it out. They will lie to you, they will misinform you, they will hire investigators to look into all of your past relationships and will run up this huge bill pulling skeletons out of your closet from thirty years ago and then they sue you to not pay your claim AND to force you to pay their lawyers and investigators fees.

As a loyal customer of Hanover Insurance for over five years, I've always felt secure knowing my house and car were protected. However, everything changed when we were involved in an accident that was clearly not our fault. Despite our diligent insurance history, we were unfairly blamed simply because we didn't have a dash cam installed – a requirement I was unaware of until now, and one I'll certainly never overlook again.

Had Hanover ins bundle for years. Bought a new car. Received an extremely high auto ins bill. Was away on vacation, cancelled us for lack of payment. Called to straighten things out. They now wanted a thousand more. Pay all upfront. I never missed a payment. I had a perfect credit score. Frustrating at best. Found new Ins Co to bundle so we can get rid of Hanover altogether. Now getting letter from debt collection from Hanover for some umbrella ins. Everything was cancelled. No reason for a bill just let me leave.

WORST INSURANCE COMPANY EVER! Wish I could give no stars or negative stars. Cancelled our house and auto policies via email on 10/14/23. Took them two days to send me the Cancellation Request for our electronic signature. Electronically signed it right away on 10/16/23. They had already been paid by our credit union's escrow account for our annual house insurance ($1,680). The agent lied and said a check was mailed on 10/24/23. Then Citizens/Hanover went into our checking account on 11/3/23 and withdrew money for our cancelled auto policy ($379.25). They are refusing to put the money back into our account even though they have the routing and account number.

Car severely damaged in a Colorado hail storm while I was in town for my daughter's funeral. It took them 15 days to even have an adjuster look at it. They still have not towed it. They didn't total it when all 3 other family members at same location were totaled and already received their checks from their company. Now they are sending it to a shop that is over 2 months from getting to it, but I only have 12 days rental coverage left. I had to pay to fly back to Michigan, and will have to pay to fly back to get it. TOTAL **. And the adjuster does not return calls for days. WORST service imaginable!

I can't give a review on their claim processing as I have never filed a claim in my 8 to 9 years being with this company. Yet I paid $2400 a year!!! How is it possible that every year it goes up? How is it possible a 20 year old pays less than a 40 year old? I no longer pay that insane amount of money.

Omg is this for real? This company is the worst group of lying deceitful con artists. Everyone on my claim "No longer is employed there" lol. They give me bogus phone line extensions, continued denials, they open a letter from me and returned it "Non deliverable" yet it's the address on their letterhead. Lol I have a lifetime case, and they continue to close it and brush me away. They have been delinquent since 1993. Everything about this company is sickening lies. They held my awarded case from me hidden for 22 years, and left me to suffer! They to this day won't acknowledge me or the claim. They have never paid out for any bills yet.

The people that I talked to over the phone were polite and I can't confirm that they did anything wrong, but at the end of the day I was told that my insurance would cover the cost of windshield replacement when there was actually no intention of doing so. The person on the other end with Hanover told me that the computer system was down that day and they could not retrieve all of my information. They went ahead and scheduled an appointment to fix my windshield so that my car could pass inspection. Needless to say when the systems were back up there was no coverage from the policy that I had been paying for, for years. This all seemed too suspicious not to warn others about. Hope this helps discourage others from Hanover auto insurance enough for them to lose out on some of the money their customers are forced to pay.

Had a punctured pontoon as boat was dropped off trailer during transport. The 2 companies involved refused to accept responsibility. Hanover paid all repairs, after deductible and the check arrived in two days.

I have all my policies with Hanover. My agent rewrote my policies into new cheaper policies. Hanover told my agent the old policies were cancelled but they never were!! They even billed my mortgage company for 2 home policies and an auto policy! They were only suppose to bill for 1 new home policy. I found out they did this because my escrow we as over $3, 000 short and they were billing me. This is the most horrible experience!! I want my money back to put in my escrow. Do Not Get Hanover Insurance!! They are the worst!! Run! Run!!

NEW INVOICE FEES! Every time they send an invoice, even at inception with the declaration pages, Hanover will charge you an "INVOICE FEE". Apparently they will stop at nothing to extract a few extra dollars, even from long term customers and those who pay the full premium up front. Never been treated so badly even by customer service also. They seem to be fine with pissing-off their paying customers.

I have requested my coverage Agency respond to my inquiry regarding the outrageous premium that I am being charged. I requested/received a copy of my LexisNexis report which contained 3 entries. (1) 5 mph over speeding ticket in 2017, (2) A comprehensive claim for $282 dated 8/19/16 which I would not have made had my agent not told me that it didn't count against you, and (3) An accident (I was not the driver) from Jan 2014-over 5 years old. After speaking with LexisNexis regarding this report I inquired 3 x's if they did the scoring and was told no...these calls are recorded so I must assume that this is the truth. I have made repeated requests to my Agent for "the insurance score" and have been given the runaround and no information.

First of all, I don't usually write reviews, but this is beyond the pale. DO NOT use this company. I have never had such a bad experience doing something as simple as cancelling an insurance policy. It seems the left hand does not know what the right hand is doing in billing department vs the other departments. Even though I clearly stated I was cancelling the policy, etc they continued to bill me for months after the date, I would get random amounts on bills in the mail-- it just basically felt like they were just making numbers up and sending out bills expecting you to pay them.

Every year I perform a thorough search to find a more comprehensive policy and/or a better overall rate. I've had Hanover Auto Insurance for about 5 years now. By combining truck, homeowners, and umbrella policies, no other company has been able to scratch the surface of the rate or the coverage that I receive from Hanover. I save several hundred dollars annually and feel that I am well covered. Additionally, they value loyalty in their customers. This past year there was a glitch with my online bank payment for my policy causing it not to be renewed unbeknownst to me. My agent did not catch this but Hanover sent me a letter directly and allowed me to still renew my policy without interrupted coverage AND even better, they waived a late fee as a courtesy for my being a loyal customer. I would highly recommend this company (at least for someone who is claim-free with an excellent credit score!).

Flooded basement on Friday night. Noticed it Saturday and called Hanover Insurance Company. Was called back later in the day. They left a message. I followed up Sunday morning and claim representative asked some questions and said adjuster would call Monday. Monday it was 11:30 still no call. I called adjuster and he said they don’t come onsite and local remediation company would be onsite. Later Monday remediation company came out and just did a walk around. No suggestion to immediately start a outright cleanup to prevent mold, mildew or bacteria not even dehumidifiers. Heard nothing back that day. Called Adjuster Tuesday and he has the day off.

They made changes to my policy, without asking, just to raise my rates. When I asked my agent to change them I was told Hanover wouldn't allow it. I tried to call Hanover myself and that is not allowed either. They will direct you back to the agent without answering any of your questions. I'm not allowed to speak to the insurance company I pay? That makes no sense. I'm done with them. Beware!

My vehicle was totaled by Hanover Ins. I had the worst experience with them between them not returning phone calls and getting a reasonable settlement with them. Took me 4 months to get a check out of them and it was for less than what my vehicle was worth. I talk to three other insurance company appraisers and they all said I should have received 1000.00 more dollars. My vehicle was an older vehicle. I have a newer vehicle also insured with them so I asked them if the newer vehicle got totaled what would they offer me, they said they could tell me any amount unless it was totaled. I am not with them anymore because I think if my newer vehicle was totaled it would have been many thousands of dollars less than what book value is. This insurance company doesn't want to pay for any claims. I would have not giving any stars.

A Hanover Insurance customer hit me when I was stopped in traffic, pushing me into another car pushing that car into another car. Today has been 3 weeks! Police report and all driver accounts are consistent. Their driver admitted on scene he was the only one moving! One driver at fault. Meg/Margaret ** still has not admitted liability except for the back of my van which totaled it. Jeremy ** our car adjuster offered me over a thousand less than we could ever hope to replace our car with and I was devastated. I spent all weekend sending current cars for sale with the closest example 1400 more than they offered me. Jeremy ** then offered 400 more which just seemed terrible that he was willing to raise it after I fussed... why not before because it is the right thing to do? I told him I needed more.

I like my agent at Hanover Auto Insurance a lot, they are in town and easy to get to. Also partnered with local banks and have friendly staff members and they are a common name that most people recognize in the community. They are quick too about getting coverage set up and cards sent out. However, their pricing could always be better - as with anything in business. Also, they could improve their contact procedures, the amount of info they mail and the amount of paper they use - lots of trees could be saved. But they are fine overall. Not perfect by any means but still a good company with competitive rates. Great as a one stop shop for all insurance needs.

I've had Hanover Auto Insurance since I was 18. It was a very small company at the beginning and they have been very friendly since then. Also, they know us all. I have never had a car accident... but every time I have a question they are more than happy to answer. I wish was cheaper... but since I've had this insurance for so long I don't know any better. I'm afraid of changing base on the good service we always get. I keep renewing... Everyone in my family has this company. It started with my In laws and then they have passed to their kids... now me. I guarantee you that my kids are going to use the same insurance.

They are the best company I have ever used. Purchasing my insurance was super easy. I looked at several price comparisons through multiple websites. I was recommended to my insurance agent by my dad. I contacted my agent and I was able to get a quote for everything by email while at work. It was super fast, convenient, and affordable. Also, he was able to bundle my auto and homeowners for a substantial discount while still having some of the best coverage available. On the other hand, I dislike that they rarely contact me to check in.

My overall experience with finding the best auto insurance policy was not very fun as the ones who are reasonably priced tend to not cover as much with a long wait for returns if involved in any accidents. I love how fast Hanover Insurance Company caters to their customers needs especially when involved in a car accident. They have an estimate done with your vehicle ready within 2 weeks time. But I would change the five years that they go back on your driving history and the very high price ranges that they offer.

Setting up my insurance policy with Hanover was quick and I was able to set it up before going into work! As soon as it was processed, the car dealership got a fax immediately. When I had to file an insurance claim, their customer service was friendly and the process was started in minutes. They get to the point because they're eager to help. The thing I've benefited from most was the Loss of Use coverage. However, when I set up my insurance policy, I wish I would have had more details on what it entailed. I knew the price was in my range but all I knew I had was a full coverage insurance. I wish I would have been informed about my deductible and what is actually covered in my policy instead of crossing my fingers when I call with an issue. Although I wasn't very well informed of what my policy entailed, I was very well taken care of. Having a good experience with the insurance company helped make a great experience for buying my car!

Utilizing the automatic payment at Hanover Auto Insurance was easy and nice to receive a small discount for going paperless. The email correspondence was convenient when initially setting up the insurance. Being able to print proof of insurance immediately was also convenient. I used an insurance broker to help make the decision. They helped with all the paperwork and finding the best policy for my needs. An improvement though would making the billing a little more detailed as to what the charges mean and are for. Wish emails were sent out to remind when a payment is due.

Hanover doesn't raise the price on insurance and they down on the payment every year. They are perfect in every way. My overall experience with them has been wonderful. I've been dealing with Hanover for years. I love this company and no one can get me to switch companies.

Hanover Auto Insurance is very affordable and covers everything I need especially when I was involved in an accident last year. They have fantastic employees that are very very understanding. They have always been willing to work with my husband and I. So far I've had a great experience.

Hanover Auto Insurance is the best insurance that I ever had in a while and also is cheap in many ways. Also, they give money back if you are with them for a year with no accident. The coverage is absolutely amazing in a good way and is a quality brand of insurance for me and my family. I recommend it to family and friends too.

We purchased our policy through an insurance broker, so we had very little direct contact with Hanover. However, the quote process seemed very easy and quick. All information was straightforward and easy to understand. I like online access to my account for convenience - I can view my policy at anytime, anywhere. I also appreciate the competitive rates. Additionally, I like the deductible we were able to get. We like to do a lower deductible with higher premium, which has been hard to find in rent years. While we use an insurance broker, it would be nice to see our insurance provider to go above and beyond to contact us as a "welcome to the company" or "thanks for being a customer". It would make us feel like more than just a number or a policy. Still, Hanover met expectations.

Was reared ended by Hanover insurance driver. Totalled my truck. From the day I filed a claim was treated like total **. Was told they were only given salvage value for my truck. Still fighting with these **. The biggest crooks in the business. Stay away and hope one of their drivers don't hit you. ** you Hanover Insurance. Burn in hell.

I have nothing good to say about Hanover Citizens insurance. I have had to beg to get my medical bills taken care of by Hanover. The car accident I was in was not my fault and yet I have been made to feel like a liar. I had surgery on my shoulder after many months of physical therapy. Hanover made me go to an appointment with a Dr. Casey **. He was not the nicest person to begin with then he wrote a report full of lies. Long story short they are refusing to pay. I'm stuck with less great credit because they took so long reviewing my claim (over three months!). These guys are just crooks. We have been with them for 15 years and this is how they treat their customers. Run and don't look back. They give insurance companies a bad name.

I was in an accident. The other party has Hanover Insurance. I was not at fault. Claims adjuster (Johnny **) claims I was fault that I didn't follow the rules of the road. According to their investigation that the other party’s not at fault, that I hit her, that they weren't going to pay for damages to my car. Had to get police report which states she was at fault for improper lane change. Still waiting a month later to get my car fixed and for them to re-reviewing the claim after sending the police report that clearly states who was at fault (not me). Very rude, ignorant adjuster. Worst insurance company to deal with and they don't return phone calls. Had to go through my insurance to deal with them.

In March 8,2017 I got a leak in my roof from a bad storm. I hired a licensed roofer to check it out and make the repairs needed and update anything that needs it. Come May we have 3 days of nonstop rain and I make a claim on the leak because the roofer found nothing when I called him back. I just didn't want to make the claim and had no choice. 3 weeks before anyone came out. Nice man spent 3 hours here and said he can't find where the leak is and was sending another adjuster. She came with disposition I did not care for. Here for 3 hours and said could not find the leak. Sending engineer out. 2 weeks he comes and is here 20 min and tells me I need a cricket in the valley and I insist that is not the problem. I hire the pay 4800.00 for this cricket and it rains a week later and the roof leaks again. I call my agent and he says just do another claim.

I have now been trying to get a check from them to get my car fixed. Because their driver rear ended me. Finally after 2 weeks with no response I took the car to get fixed and paid for it myself. Now I'm struggling to get in touch with anyone without get a response. And when I do receive a response "We are still trying to verify details with our insured. Send a 10-day letter today giving them until 5/11/17 to respond. Thank you". Now I'm being told I have to wait "Another few weeks" because they are waiting on pictures from there person to see his damage. I asked them to be more precise. Because they have given me nothing but vague answers every time.

I was involved in an accident, and the driver has Hanover Insurance. Josh the Hanover rep told me if I wanted my car (2017 brand new) fixed I needed to file it on my insurance. A month later still waiting on a check; was told they would not pay for a rental car once my vehicle was repaired. I had to pay out of pocket for the repair to pick up my car from the collision center. Josh will not return my calls and when I have spoken with him he has been very rude.