Hanover Auto Insurance Reviews

I have been with Hanover for years. They like most companies have completely lost their way. It's about their profit, policies and procedures. They no longer care about their loyal customers or offer any quality customer service. I can't wait to switch to another company.

My bank account was double charged & when I first noticed they tried to blame my bank saying that it was pending. The following day both charges had gone through and instead of charging my card back the amount of money that they had charged for a year worth of insurance they decided to write a check out instead. It has not been a little over two weeks & I have not received my reimbursement check. I reached out to the insurance company last week & they did not respond. As of this day, still waiting on a response & my money back.

They determined that my car was totaled after a 5mph front-end collision. All the airbags went off. Almost zero external damage. And since it is totaled, I only get 7 days of auto rental. The pay for 30 days. They towed it 500 miles away to Flint MI. Now they say it’s not totaled. Still hanging in limbo with my drivable, not totaled car. My auto business people say this is a s…. Show.

I recently started a new home and auto policy with Hanover. The quote I received was competitive and I had received recommendations from others who knew the company and told me they were good and that - customer service was excellent. After I signed up a home inspector came to my house and looked the place over to verify the property was as depicted in county records and what I supplied in the sign-up process. The inspector found a few minor issues like no water sensors under my sinks which could easily been corrected. There were some other things found like no guard rail on a second garage rear exit that are almost never used by anyone but me. I was given less than 48 hours to address the issues found and then I received a notice that my annual rate was increasing by 45%. After I complained my policy was immediately terminated. I am now switching over to another insurer who had been my second choice.

I had Hanover Insurance for a year, and my experience was incredibly disappointing. My wife, an excellent driver with over 20 years of accident-free history, had an unfortunate year where she was involved in two incidents—one where her car was totaled (with no other party involved) and a hit-and-run that Hanover investigated.

This company should be called Handover insurance premiums for nothing in return. If you google and click long enough you will see that Hanover obviously has a person in charge of getting the bad things about them removed from the internet BUT if you dig deep enough you will find that Hanover LOVES to sue anyone with a major claim instead of paying it out. They will lie to you, they will misinform you, they will hire investigators to look into all of your past relationships and will run up this huge bill pulling skeletons out of your closet from thirty years ago and then they sue you to not pay your claim AND to force you to pay their lawyers and investigators fees.

As a loyal customer of Hanover Insurance for over five years, I've always felt secure knowing my house and car were protected. However, everything changed when we were involved in an accident that was clearly not our fault. Despite our diligent insurance history, we were unfairly blamed simply because we didn't have a dash cam installed – a requirement I was unaware of until now, and one I'll certainly never overlook again.

Had Hanover ins bundle for years. Bought a new car. Received an extremely high auto ins bill. Was away on vacation, cancelled us for lack of payment. Called to straighten things out. They now wanted a thousand more. Pay all upfront. I never missed a payment. I had a perfect credit score. Frustrating at best. Found new Ins Co to bundle so we can get rid of Hanover altogether. Now getting letter from debt collection from Hanover for some umbrella ins. Everything was cancelled. No reason for a bill just let me leave.

WORST INSURANCE COMPANY EVER! Wish I could give no stars or negative stars. Cancelled our house and auto policies via email on 10/14/23. Took them two days to send me the Cancellation Request for our electronic signature. Electronically signed it right away on 10/16/23. They had already been paid by our credit union's escrow account for our annual house insurance ($1,680). The agent lied and said a check was mailed on 10/24/23. Then Citizens/Hanover went into our checking account on 11/3/23 and withdrew money for our cancelled auto policy ($379.25). They are refusing to put the money back into our account even though they have the routing and account number.

Car severely damaged in a Colorado hail storm while I was in town for my daughter's funeral. It took them 15 days to even have an adjuster look at it. They still have not towed it. They didn't total it when all 3 other family members at same location were totaled and already received their checks from their company. Now they are sending it to a shop that is over 2 months from getting to it, but I only have 12 days rental coverage left. I had to pay to fly back to Michigan, and will have to pay to fly back to get it. TOTAL **. And the adjuster does not return calls for days. WORST service imaginable!