Hanover Auto Insurance

They made changes to my policy, without asking, just to raise my rates. When I asked my agent to change them I was told Hanover wouldn't allow it. I tried to call Hanover myself and that is not allowed either. They will direct you back to the agent without answering any of your questions. I'm not allowed to speak to the insurance company I pay? That makes no sense. I'm done with them. Beware!

My vehicle was totaled by Hanover Ins. I had the worst experience with them between them not returning phone calls and getting a reasonable settlement with them. Took me 4 months to get a check out of them and it was for less than what my vehicle was worth. I talk to three other insurance company appraisers and they all said I should have received 1000.00 more dollars. My vehicle was an older vehicle. I have a newer vehicle also insured with them so I asked them if the newer vehicle got totaled what would they offer me, they said they could tell me any amount unless it was totaled. I am not with them anymore because I think if my newer vehicle was totaled it would have been many thousands of dollars less than what book value is. This insurance company doesn't want to pay for any claims. I would have not giving any stars.

A Hanover Insurance customer hit me when I was stopped in traffic, pushing me into another car pushing that car into another car. Today has been 3 weeks! Police report and all driver accounts are consistent. Their driver admitted on scene he was the only one moving! One driver at fault. Meg/Margaret ** still has not admitted liability except for the back of my van which totaled it. Jeremy ** our car adjuster offered me over a thousand less than we could ever hope to replace our car with and I was devastated. I spent all weekend sending current cars for sale with the closest example 1400 more than they offered me. Jeremy ** then offered 400 more which just seemed terrible that he was willing to raise it after I fussed... why not before because it is the right thing to do? I told him I needed more.

I like my agent at Hanover Auto Insurance a lot, they are in town and easy to get to. Also partnered with local banks and have friendly staff members and they are a common name that most people recognize in the community. They are quick too about getting coverage set up and cards sent out. However, their pricing could always be better - as with anything in business. Also, they could improve their contact procedures, the amount of info they mail and the amount of paper they use - lots of trees could be saved. But they are fine overall. Not perfect by any means but still a good company with competitive rates. Great as a one stop shop for all insurance needs.

I've had Hanover Auto Insurance since I was 18. It was a very small company at the beginning and they have been very friendly since then. Also, they know us all. I have never had a car accident... but every time I have a question they are more than happy to answer. I wish was cheaper... but since I've had this insurance for so long I don't know any better. I'm afraid of changing base on the good service we always get. I keep renewing... Everyone in my family has this company. It started with my In laws and then they have passed to their kids... now me. I guarantee you that my kids are going to use the same insurance.

They are the best company I have ever used. Purchasing my insurance was super easy. I looked at several price comparisons through multiple websites. I was recommended to my insurance agent by my dad. I contacted my agent and I was able to get a quote for everything by email while at work. It was super fast, convenient, and affordable. Also, he was able to bundle my auto and homeowners for a substantial discount while still having some of the best coverage available. On the other hand, I dislike that they rarely contact me to check in.

My overall experience with finding the best auto insurance policy was not very fun as the ones who are reasonably priced tend to not cover as much with a long wait for returns if involved in any accidents. I love how fast Hanover Insurance Company caters to their customers needs especially when involved in a car accident. They have an estimate done with your vehicle ready within 2 weeks time. But I would change the five years that they go back on your driving history and the very high price ranges that they offer.

Setting up my insurance policy with Hanover was quick and I was able to set it up before going into work! As soon as it was processed, the car dealership got a fax immediately. When I had to file an insurance claim, their customer service was friendly and the process was started in minutes. They get to the point because they're eager to help. The thing I've benefited from most was the Loss of Use coverage. However, when I set up my insurance policy, I wish I would have had more details on what it entailed. I knew the price was in my range but all I knew I had was a full coverage insurance. I wish I would have been informed about my deductible and what is actually covered in my policy instead of crossing my fingers when I call with an issue. Although I wasn't very well informed of what my policy entailed, I was very well taken care of. Having a good experience with the insurance company helped make a great experience for buying my car!

Utilizing the automatic payment at Hanover Auto Insurance was easy and nice to receive a small discount for going paperless. The email correspondence was convenient when initially setting up the insurance. Being able to print proof of insurance immediately was also convenient. I used an insurance broker to help make the decision. They helped with all the paperwork and finding the best policy for my needs. An improvement though would making the billing a little more detailed as to what the charges mean and are for. Wish emails were sent out to remind when a payment is due.

Hanover doesn't raise the price on insurance and they down on the payment every year. They are perfect in every way. My overall experience with them has been wonderful. I've been dealing with Hanover for years. I love this company and no one can get me to switch companies.

Hanover Auto Insurance is very affordable and covers everything I need especially when I was involved in an accident last year. They have fantastic employees that are very very understanding. They have always been willing to work with my husband and I. So far I've had a great experience.

Hanover Auto Insurance is the best insurance that I ever had in a while and also is cheap in many ways. Also, they give money back if you are with them for a year with no accident. The coverage is absolutely amazing in a good way and is a quality brand of insurance for me and my family. I recommend it to family and friends too.

We purchased our policy through an insurance broker, so we had very little direct contact with Hanover. However, the quote process seemed very easy and quick. All information was straightforward and easy to understand. I like online access to my account for convenience - I can view my policy at anytime, anywhere. I also appreciate the competitive rates. Additionally, I like the deductible we were able to get. We like to do a lower deductible with higher premium, which has been hard to find in rent years. While we use an insurance broker, it would be nice to see our insurance provider to go above and beyond to contact us as a "welcome to the company" or "thanks for being a customer". It would make us feel like more than just a number or a policy. Still, Hanover met expectations.

Was reared ended by Hanover insurance driver. Totalled my truck. From the day I filed a claim was treated like total **. Was told they were only given salvage value for my truck. Still fighting with these **. The biggest crooks in the business. Stay away and hope one of their drivers don't hit you. ** you Hanover Insurance. Burn in hell.

I have nothing good to say about Hanover Citizens insurance. I have had to beg to get my medical bills taken care of by Hanover. The car accident I was in was not my fault and yet I have been made to feel like a liar. I had surgery on my shoulder after many months of physical therapy. Hanover made me go to an appointment with a Dr. Casey **. He was not the nicest person to begin with then he wrote a report full of lies. Long story short they are refusing to pay. I'm stuck with less great credit because they took so long reviewing my claim (over three months!). These guys are just crooks. We have been with them for 15 years and this is how they treat their customers. Run and don't look back. They give insurance companies a bad name.

I was in an accident. The other party has Hanover Insurance. I was not at fault. Claims adjuster (Johnny **) claims I was fault that I didn't follow the rules of the road. According to their investigation that the other party’s not at fault, that I hit her, that they weren't going to pay for damages to my car. Had to get police report which states she was at fault for improper lane change. Still waiting a month later to get my car fixed and for them to re-reviewing the claim after sending the police report that clearly states who was at fault (not me). Very rude, ignorant adjuster. Worst insurance company to deal with and they don't return phone calls. Had to go through my insurance to deal with them.

In March 8,2017 I got a leak in my roof from a bad storm. I hired a licensed roofer to check it out and make the repairs needed and update anything that needs it. Come May we have 3 days of nonstop rain and I make a claim on the leak because the roofer found nothing when I called him back. I just didn't want to make the claim and had no choice. 3 weeks before anyone came out. Nice man spent 3 hours here and said he can't find where the leak is and was sending another adjuster. She came with disposition I did not care for. Here for 3 hours and said could not find the leak. Sending engineer out. 2 weeks he comes and is here 20 min and tells me I need a cricket in the valley and I insist that is not the problem. I hire the pay 4800.00 for this cricket and it rains a week later and the roof leaks again. I call my agent and he says just do another claim.

I have now been trying to get a check from them to get my car fixed. Because their driver rear ended me. Finally after 2 weeks with no response I took the car to get fixed and paid for it myself. Now I'm struggling to get in touch with anyone without get a response. And when I do receive a response "We are still trying to verify details with our insured. Send a 10-day letter today giving them until 5/11/17 to respond. Thank you". Now I'm being told I have to wait "Another few weeks" because they are waiting on pictures from there person to see his damage. I asked them to be more precise. Because they have given me nothing but vague answers every time.

I was involved in an accident, and the driver has Hanover Insurance. Josh the Hanover rep told me if I wanted my car (2017 brand new) fixed I needed to file it on my insurance. A month later still waiting on a check; was told they would not pay for a rental car once my vehicle was repaired. I had to pay out of pocket for the repair to pick up my car from the collision center. Josh will not return my calls and when I have spoken with him he has been very rude.

If you are a business owner and you have Hanover Insurance as your insurance company, fire them. Immediately. It's been 35 plus days since my break in. Thousands of $ worth of camera gear stolen and not one payment on my claim. And it doesn't look like it will be paid in the next 2 weeks either. Yet every day that goes by, I can't work and earn money because my gear has been stolen.

I've been with Hanover for several years both home and auto, never filed a claim, never had a ticket, and on one icy morning I hit ice and slid off into the ditch. Due to bumps in the ditch it caused some damage to my suv mostly cosmetic, but it was close to 4,000 worth of damage. Not even a week or two later we got a letter stating our auto insurance rates were going up 43 dollars per month, and our homeowners was going up an additional 6 dollars per month as well. Needless to say we will be switching as soon as possible.

Overcharged and no refund for overpayment! For over a year we questioned the rates from Hanover/citizens insurance. When we change things on policy the rates would go up! We were trying to save! We recently purchase a used car in 12/16 and a used in 2/17 so we gave our oldest car away and took off policy. Our rate went up $290.00? Even the representative was confused. We cover myself, my husband and our 18 yr old son. All good driving records was the first thing Geico said when I called them. Saved $1935.00 going to Geico. We also increased bodily injury. Hard to believe. Feeling stupid for not checking earlier.

Great at charging for overpriced insurance and absolutely the worst at following through with claims. It took nearly 3 weeks for the adjuster to complete their work then they never called me and left the service provider waiting on my approval. After multiple calls to both and horrible treatment from citizens, I finally got the vehicle fixed 6 weeks later. Citizens told me I had been compensated with a rental CAR to replace my full size work pickup, so no work or boating from 1/2 the summer. 2.5 months later the 'repair' needed repairing again to the tune of $4000 and citizens refused to pay after giving the exact same level of service. Awful!

After having $10000 in damage to my vehicle fixed, I picked it up and began to have numerous mechanical issues. I took it back in and it was diagnosed with several problems. The insurance adjuster said they would only pay for one of the several and that none of the other problems were from the accident. I had absolutely no problems with the vehicle before the accident. After stating that they would only pay for one of the several problems; he also said I would be responsible for the $240 in diagnostic fees. I was never informed of this in the beginning at all. He lied to the insurance company who believed him saying that he had told me this.

Absolute horrific claims process!!! Don't buy insurance from these guys ever! One of their insured drove through my large business sign. It's taken 6 months and the claim is still not closed!!! Stay away. Awful customer service. Horrible claims process!

I canceled my car insurance with them and replaced it with a much lower priced and better coverage with State Farm. Now after receiving all the policy canceled notices and receiving a refund of over payment I made, I'm getting "you owe us over 300 dollars from an Ohio based collections company". What!!! This company is nothing but a bunch of thieves. Looks like a letter of complaint needs to go to the Insurance commissioner regarding their interesting ways of trying to steal from people.

Hanover claims is a disaster. After an auto accident, they terminated my daughter's coverage & only paid for the cosmetic fix up & refused to pay for the damage to the mechanics of the car caused by the accident. My daughter had to pay $100 to replace cracked water pump & $1200 to repair a blown head gasket. All caused by the front end collision & the car overheating when driven to the body shop instead of being towed.

Eight months after I discontinued my auto & house policies (just because they raised my rates for absolutely no reason), I received a bill for $25.41, "to settle your outstanding balance". I responded immediately with a inquiry, noting that I'd ended my coverage last June & had - in fact - received a refund. The response was a statement of my last year's monthly payments with $25.41 added on the bottom. I (again right away) sent a response stating the statement with $25.41 simply added was NOT an adequate explanation & included my copy of their receipt of my discontinuation statement (from their office).

It seems that whoever runs the billing department at Hanover has never heard of customer service. In the past, I've been buried in premium revision notices, refused a refund of an overpayment and been double billed. The most recent action is the best example of how little Hanover thinks of its customers. I received a bill for my car insurance, I prepay the entire year and the premium is around $3,000. The payment was due on 12/31. I scheduled the electronic payment for 12/31 and could see it would arrive at Hanover on the next business day, granted, one day late.

Recommended by independent agent and so far, no problems. Billing is straightforward, monthly deductions from checking account. Discount for multiple cars and house insurance. Good supplemental insurance price.