Hagerty

Now they have a conversion kit to restore the suspension and it's considered betterment. It's been 3.5 weeks at the shop sitting in back lot with no resolve. I just got an email after requesting a phone call that stated give them another week. The answering service would not transfer me to any voice mail or make contact. My next resolution is an attorney. I was told there would be no hassle repairs in a guaranteed valued. WTHeck??? I am being treated very poorly.

I had the police officer standing right beside me shaking his head due to their lack of communication skills etc. The rep from Hagerty said they tried to call me a couple times. How did I get tags, how did I go to the title company and they confirmed my insurance. Now what do I do I have no insurance per Hagerty who took the first payment out of my account. Do not use this insurance company for any reason. I have read so many bad reviews about them in the 2 days. I should have checked into them before using them to insure my car.

After I searched for a shop who could do classic Porsches I "thought" I had found one. Their site looked good and at that time had great reviews. Talked to the owner and he said, "they live and breathe" these cars and could do anything. The paint shop so loved the car they took it personally so there would be no damage in transport. I was just going have the whole car checked and do the regular things like change the timing belt, water pump, have new bulbs put in the dash for brightness, check all hoses and things. The car had no leaks I could see. Then the nightmare began. He missed the first dead-line. It was to be a Christmas present, and then the next many. Always stories and lies. Stole quite a bit of money from us. Always just another day or waiting on a part. Then stopped all contact.

Then after going the route of BBB, Attorney General and then attorney and lawsuit I was able to get my car back. They had did no repairs, criminally fraud shop. But had stripped parts off and ruined the inside. Took a window out and left outside for a year while I could not get the car. It went through rain, snow and ice storms, window out. Interior and sure the electronics destroyed. Dash ripped out and gear shifter ripped out, parts all thrown in car. Clear sign of theft or larceny, Malicious mischief and vandalism, of course major water damage. Also I have no idea if they did anything to the motor or transmission. (I am over-seas now on duty so Lawyer handled all.)

Finally went to court and him Hewitt of German Motor Works, Jonesboro, Ar lost on default. He did not even show up. Yes the car had been removed on court order to the Sheriff's department. Finally I thought at least I could file a claim and get this finished. He will not pay what is ordered; there are more cases. Clear fraud and theft by deception. I called Hagerty and the young man was very nice and took down everything. I was told an adjustor would be in contact. She was in time, and late, as all contact and information has been. These cars are hard to work on and it is difficult to even find shops.

After over a couple of weeks of asking very politely about my case I finally got a message to her supervisor also listed on my claim. Most every call is sent to voicemail. I ask they wrap this already late claim up. To me with cost of parts and all that must be done the car is a write off. It was a great car. Pictures tell the tale. Well after pushing to get this solved I got an email today saying they would pay a little over $800 to have the inside cleaned and some tape taken off. The car is stripped inside and simply and sadly ruined.

"Hagerty" can see the damage and just don't care. Could not believe this no service. They even change their original status of claim from partial thief to other. They said they do not cover restoration. This is not a restoration shop and I did not send it there for that. This is fraud shop to steal money and rips parts off cars. I thought this was a good company but it is the worst I have ever had. This newly painted classic is destroyed inside and who knows what else. I did not even get the pictures from the appraiser. I got some from where it is stored.

I will contact Hagerty again at a different number and see if they too are just fraud but anyone who has classic cars knows this is unbelievable. Hagerty truly has shown me they do not care and are just like this thieve and his shop.... This whole case needs to be taken seriously by professions. The people I have had to deal with are not and know nothing of classic cars. I will follow up with more. But DO NOT insure with Hagerty. They are not what they use to be. I hope and will see if they truly are an honest company. Never believed they would be this bad. I will call a number they say may help. More to come. Hope you do not find yourself in this position. I thought this would be a easy process to end this nightmare; well it is just another.

Well, one mechanic was willing to inspect it and showed me frame damage that would cost more than the guaranteed value. I took some pictures and reached out to Hagerty to request the claim to be kept open. Finally, one of the claims managers reviewed my claim and appeared to agree that the third party ACE estimate was very low based on the extent of the damage. Glad to report that Hagerty finally paid the full guaranteed value less the deductible. Process had some bumps but the end result is a positive one.

Overall, the initial adjuster’s communication and ACE (American Computing Estimates - 3rd party appraiser) could have been better but I am happy a claims Dept manager intervened. Sorry for those that have had not so good experience with the claim process. My advice is that be persistent and ask for someone else if you feel that the person handling your claim is dragging his/her feet

Three months, countless calls to Hagerty shops in 150 mile radius, calls and emails not returned, I even started work on the car to try and make a shop find it less labor intensive. I was at a point of seriously considering MAACO. My car will never be the same having to use donor parts, not apply the vinyl top, the bumper on the back and more. I really feel Hagerty will make this situation whole. It's in their best interest financially. Less of a payout than the other shops. 2 weeks every day I contact, no reply. Email no reply. The part that is the worst is I was seriously in a situation this car would never be repaired! A true 1971 GTO numbers matching inside kept survivor!