Hagerty Reviews

Good insurance I assume, no claims, worst customer service I have ever experienced. Phone contacts speak broken english (at best) and must follow rote dialogue. I will not renew my insurance with Hagerty simply due to frustration with communication.

I had my classic Cadillac breakdown on me. I called to get a tow was informed that because I didn’t know my member ID number off top of my head. I would have to pay for the tow and be reimbursed. That’s fine. When I called to get reimbursed for the tow I was informed that my roadside assistance had been canceled. Not understanding what had happened I asked a few more questions and as It turns out that I had made a phone call to cancel the magazine that comes with the drivers plus subscription because I do not need a magazine coming to my house, during that phone call it was never told to me that canceling the magazine subscription was also going to cancel my roadside assistance so here I am out $250 for the price of a tow because of information that was never told to me through Hagerty for canceling a magazine subscription.

Hagerty Insurance is one of the worst companies I have ever dealt with. They used to be good when they were a private company but not anymore. They contest the most basic claims and draw out the process endlessly. My car has been in the shop for months battling with them to approve necessary work. On top of them "revising" their previous authorized work, it is almost impossible to get an actual human being on the phone who will do anything. I can't wait to get it finally done and cancel both of my policies.

I have 1930 Ford Model A. I needed a jump and requested roadside service. I informed them in writing on my request that it's a 1930 Ford model A and it is a 6 volt system with positive ground in capital letters. They are classic and antique car ins. Provider that's why I insured with them. The guy they sent assured me his jump starter does 6 volt up to 12 volts his word. He also showed up in a regular truck with blacked out tint so didn't think that pickup was for me, but it was. So I showed him the negative side for the positive red cable and same with the positive side for neg. cable.

I was denied coverage for lack of high performance car experience. I'm a retired Los Angeles cop of 27 years with mandatory high speed drivers training every two years of my 27 years. I have owned a corvette, two Porsche Macans, Mini Cooper John Cooper Works, several Mr2 sports cars. The underwriter sounded and acted like a day one 18 year old. I'm exactly what any insurance company in the world would want to have as a client. Very poor experience from Hagerty.

Car was totaled loss in a hit run accident and towed to co part. Was told a investigation was happening on a car in pieces from to back a week later. Then start asking me for pictures of prior the wreck. I was never asked for when I started my policy? Bullshit and will not provide rental or none motorists no deductible. Better Business Bureau call getting made.

To the Super car owners do no I repeat do not insure with this company. My car engine I own a McLaren caught on fire in wild driving there own tow truck came and saw it on fire. All the smoke and they lie to me not to denied my claim. The the name of the property damage Adjuster is Brittany ** and she lie about talking to my mechanic about what he said to able to denied the claim. I was there when they spoke and he told her that there was a fire and clearly there evidence on a the engine about the fire melted and burns. I’m in the process of filing a lawsuit against them. They have a lot bad reviews cause they don’t like to paid but love to collect is that wrong.

Hagerty SUCKS and denies claims no matter how much documentation I provide and they are even asking for documentation that can't be provided and by their own admission they wouldn't have the documentation they are asking for. And giving them 1 star is to more than they deserve. Bad Faith Policy wrote all over it.

I have had Hagerty on and off for ten years. During which time I had one or two small claims. They always paid out as needed. Thank God, right now, I have FOUR cars insured with them. The total AGREED value of the policy is $104,000. I hope what I am reading is NOT true. I have been paying Classic car insurance for 55 years! I am a die hard collector. Without taking sides with the insurance company, there are those that use insurance for their own purposes. I'll leave it at that. They Never consider how lucky they are to drive MULTIPLE cars cheaply.

I just cancelled my new insurance policy. Hagerty billed me $409 more for my policy than the quote they sent me. They claimed my broker had verbally approved the increase, which my broker denies. I believe my broker. Since this made the Hagerty policy 25% more expensive than my prior insurer, I cancelled and returned to my prior insurer. What a waste of time and money, not to mention the frustration. Terrible customer service over the phone, to boot.

I shopped for insurance in late July of 2025 for my 1949 Ford F-3 which was expiring in September. I received the Hagerty's quote for $223. I spoke to Charlie on 8/9/25 to sign up. Charlie told me to call back after the 16th because it was more than 30 days before my previous insurance was expiring on September 16. In the meantime, I sent two requested photos of my stake bed to Hagerty. I called today and spoke to Miranda and the price was now $273. No explanation other than the effective date was in September. BEWARE!

They will insure your vehicle but you cannot drive it. It can only be inside a garage 100% of the time. If you ever file a claim they will drop your coverage immediately. They love being paid but filing a claim is a death sentence.

I wanted to insure my 2018 Dodge Charger Hellcat. I am the only driver at my residence that drives this car. Wife and son do not drive. Car is never driven rain and is stored 7 months out of the year. Our standard insurance company will not allow us to list me as the only driver on the Hellcat. I found out about Hagerty and called to get a quote. Was on the phone with their insurance agent giving them all the information requested.

Poor excuse for a company. One of their drivers crashed into my parked truck totaling my f350. Been yanked around for months and they just this week sent me a low ball offer. I've been trying to contact a supervisor for 2 weeks with no calls back.

They deceived me after I got my policy. Told me everyone in my household of driving age had to have their own daily driver!! Who makes demands like that? We have 4 family members and 3 cars but that was not good enough!! That was not mentioned before I cancelled my existing policy. Now I am left with no coverage and they want to keep the $80 that went towards their driver's club membership which I have no use for because they screwed me over!! There are no words to express the lack of professionalism. They don't care about people. Big corporate mentality. Stay away.

The customer service team is responsive once you get a hold of them. The app to submit your photos for your claim doesn't work. They state that claims take a week and a half. I was told today (1 week), that it was going to be another week and a half. Latredra is my adjuster. Very nice and professional. The wait time for a quote is unexceptable. I had minor damage (dented fender, hood and bumper damage). Shouldn't take this long.

Scheduled a tow through Hagerty. Phoenix Towing Service, LLC was assigned. After 2 hours, they didn't show or respond to calls from me or Hagerty. After 3 hours nothing and still waiting. I called Hagerty and they said they would remove the request and schedule another tow. Guess what, 15 minutes later, they scheduled the same towing company. I'm going on 3.5 hours and just received a third company with an estimate 2 hours out and it is 100 degrees outside.

Hagerty stole 70$ from me. I canceled my insurance and days later I was billed 70$. After calling customer support, they assured me I would get my money returned. Calling back I get an apology but they kept my money. I went with Grundy Insurance and it was cheaper with better coverage.

Hagerty boasts on their website that they give a lifetime guarantee on work by their referral partners. I used their suggestion for paint work on my classic car and the work done by this shop was defective and I now have paint bubbling and checking that needs to be corrected. When I contacted Hagerty the agent said he is not familiar with the Hagerty guarantee and questioned that it existed. I sent him to the website, and he said he does not believe it still exists even though it is on the Hagerty website as we speak. He then said that the statute of limitations in Florida is 5 years. I have been with Hagerty for over twenty-five years with only one claim. I have had anywhere from 5 to 10 cars on policy with them through these years. They are not dependable and seem to use false statements and selling techniques to reel you in. Here is a link to their false statement. https://www.hagerty.com/expert-repair-network

I have bought 2 cars from Hagerty Marketplace auctions and both cars were misrepresented and they would not do anything to remedy the situation. Both cars have become headaches. One had a broken driver side mirror which was not in the description (total cost $412). They would not cover the cost. The other car I asked if it was running well and was told that they drove it to shoot the pictures and and it was fine. I just got an estimate to fix all the problems ($30,000+). If you want to buy a problem, buy from Hagerty.

If something happens, they try to sell your car and get their money, and if they can't - they will decline your claim for any reason. Agent ignores your calls. You wait for an hour until Tech support will pick up the phone. The worst insurance I ever knew.

Bad experience. I can never get my phone calls returned and I have been waiting for MONTHS to get my car fixed and eventually a total designation and still have not gotten my money. And no one will return my calls, not even supervisors.

After 15 years of having multiple vehicles insured by Hagerty, I submit a claim. It's early September. They adjust using Specialized Claims Synergy so I have that adjuster look at the car with the body shop owner present to discuss the damage. I receive the adjuster estimate but with nearly $1800 deducted for no stated reason. They tell me to have the shop submit a supplement which is done (no good reason as all was on their own adjuster's report. They tell me their adjuster will reach out to body shop but that never happens. I have to contact SCS again to be told the adjuster didn't need to contact my shop and the report had be submitted to Hagerty yesterday on November 6. I have no idea why I still know nothing. DO NOT INSURE WITH HAGERTY!!!

1st time using Hagerty towing and it was a disaster from beginning to end, 3.5 hrs on side of busy 4 lane highway, broken wrecker showed up, calling at 4 am to ask how service was. Never again. They lost a customer and more when car club hears my story. They offered $75 dollars for my trouble what a joke!!

I have had Hagerty off and on for 15 to 20 years. I been an Auto Appraiser for 40 years, I always recommended Hagerty till now. They sold out to another Inc Co; I had a small Engine fire. They sent an estimator to look at it, then they said they're going to have their engineers look at the cause of the fire. Then they hired a fire investigator to look at it. I had the fire out in 2 min. then they sent me a letter showing WA State law on insurance fraud. But no local authorities have been contacted.

We have had Hagerty for years without any claims or needing a tow. Two days ago we need a tow for the first time, so we called the 1.888 number for roadside assistance. Our experience went down hill from there. Everything is automated. We had to put our 8 digit member ID in to continue except that our member ID is only 7 digits. It took a while before we figured out we had to put a 0 in front of our ID numbers. Then we were given a link to track our request. After 30 minutes of no update and no phone call, the link expired. So I called AAA, spoke to a person and they had someone on their way 10 minutes later. I finally received a phone call from Hagerty FOUR HOURS later asking if I still needed a tow. I am trying to get reimbursed but there is no guarantee.

I have purchased several previous policies with Hagerty without any issues however recently they refused to reimburse me my charges after cancellation within a requested time frame, then I went to purchase another policy and they claimed I would have to pay the entire year's coverage amounts, no reason given. Just that they no longer offer monthly plans on my particular coverage. I went with GEICO and have an excellent policy with around the same rates.

Hagerty refused to pay my claim. I had an engine compartment fire. They claim it was a mechanical failure of the fuel injection system and thus they do not need to pay for a mechanical failure. When I asked what part of the fuel injection failed they couldn't say. When I asked how a fuel injection system fails while the vehicle is parked not running in the driveway they had no answer but still concluded they didn't have to pay due to a mechanical failure.

July 6 Car decided to go up in flames just sitting in garage. It took my dogs And my home. Complete loss. Here we are a month later Clarence doesn’t respond. He asked for pictures And already went as far to call it a complete loss. No answer. No information. No updates. No plan for the next steps. Nothing… Lost everything…. and this company has the nerve to give the run around. This is what we paid for, Insurance!!! Not to be left in the dark and out of a lot of money And more Things that can't be replaced!!!!

I had been a happy Hagerty customer for fourteen years, insuring three vehicles without submitting a single claim. I inquired about increasing my liability coverage from 500,000 to 1,000,000. I was denied this increase because, on my primary auto policy, I had a comprehensive claim last year—the only claim I have had in decades. My legally parked vehicle had a tree limb fall on it during a storm. Being an auto insurance agent myself for forty years, I know I am the type of risk auto insurance companies are looking for. I now find myself looking for a new carrier for my classic cars.

I am a very experienced driver with over 40 years experience driving high performance cars. I have a spotless driving record and no accidents. I have owned several Porsche 911's as well as numerous BMW's and other high performance cars. I was declined and even worse, lied to regarding the reasons. I fully meet all of their stated requirements. In fact, they did not even inquire about my driving experience until AFTER they rejected me. This is a horrible company with grossly incompetent personnel.

Worst company to be insurance by, They are not on point. They take forever to call you back about your claim and they keep you on hold over the phone for hours. The adjuster that her name start with an R. She Never has time to call you back or the shop back were your car suppose to get work on.. Don't waste your money or time here. It's not worth it. I'll be filing with the better business bureau. About the runaround over the phone on helping my case.

Hagerty is in business to make money. This means they need your money, and need to do what they can to not give you money. Even if you choose not to use their insurance they still make money from selling personal data. There are many ways to deny paying claims, one of the main ones is you driving your car contrary to one of the listed pro being no miles restrictions is not true unless you pay an extra premium. Even then where and when can be a big influence on coverage. Use them for an inexpensive way to keep your car registered, no more no less.

Insurance part is great but the Hagerty Marketplace is not if you want to put a reserve on your vehicle for auction. They set the reserve price which is wholesale and you will need to be willing to accept that price for your vehicle if the bid only meets the reserve. I was not. If you don’t agree with their reserve pricing too bad, it’s their way or the highway. They appear to be more interested in making a sale no matter what the price and do not consider the sellers wishes. It’s a free service for members so what do they have to lose unless they have a sales quota or they receive some type of commission on a sale?

Worst company in settling claims. It's been a year, one of their customer cut my wife off in her Acadia. My wife was shook up. Traffic was busy. She look at the vehicle quick. At the time she saw a scuff mark. Being nervous she was talked into that she could rub it out. The gentleman worked as detailer at mazda. She believed him and so did the insurance adjuster then when I check the vehicle found that my rim was damaged. Call the adjuster who put me off. Told me to file a claim. I told I asked him to send a adjuster out to no avail. It was just dropped. My wife's vehicle is a lease vehicle. I had to pay out of pocket! PS TO WHOM IT MAY CONCERN.

We had auto insurance on our 1980 trans am starting in 2012. Filed our first claim ever in 2023 and Hagerty has been terrible. Will not pay claim! They have put us thru hell. Do not use this company. This has been the worst experience our my life.

I have over 15 years experience being a claims adjuster and the lack of communication from this company needs to be reported. I plan to do so! Accident happened 10/2/23. I have only received 2 calls on the property damage portion. The first in November when I threatened a DOI complaint and the next time was mid December asking if so had completed repairs. My vehicle was a total loss and I just went through my own carrier. Which I advise others to do if able. It should not take this long for a response, even involving further investigation. No letters. No calls. No nothing on status for over 30 days is unacceptable in this industry and for this claim. I truly give grace to adjusters but you have to learn better time and tasks management, or the DOI fines will catch up and leave a company in a real bind!

In past experience with Hagerty claims has always been 10 stars, however recently dealing with Claims Adjuster Clarence ** and Supervisor Michelle ** on the difference between small fire and electrical failure has lead me to filing a complaint with the Attorney General Office. After reading numerous complaints over the past six months, I am noticing the same trend of lack of communications, return calls, finding ways to not pay the claim, first time hearing an adjustor must review the claim at a reputable repair shop before repairs are completed and blatant lies over the entire process. However, I found a case online with Brian Roe taking Hagerty to court in Western or Eastern Kentucky. I am hoping someone has a copy of this complaint with the District Attorney Office to assist me with my claim with Hagerty.

I have a vintage Jaguar E-type that I rented out on Hagerty's DriveShare website. I had multiple issues with the whole experience and I might have to sell my car because of it. In short, the driver who rented out my car ruined the automatic transmission and they are not taking care of the $6,000+ claim. I am looking at hiring a lawyer now to go after Hagerty and maybe the driver, who's based out of state. How can they claim to be an insurance company that doesn't stand behind their own products and rental platforms?