Hagerty

Back in 2012, two weeks after purchasing my classic car, a deer ran in front of me. The ensuing collision caused extensive damage. I live in New Brunswick, Canada. After contacting Hagerty, I was transferred over to an adjuster at Aviva in Ontario. I was a little distraught and she was very sympathetic and helpful. Asked me to get several estimates and send by email. Within days they gave me the go ahead to pick the shop that I was most comfortable having do the work. The one I picked wasn't the cheapest by any means but they never batted an eye, just cut the check. I'm on my third classic car and they have all been covered by Hagerty.

On Dec 8th I make a claim on my covered Windshield. It's now Dec 30th and they are still dealing with my Windshield guy. The car is a 1968 and they spit out a $600 check and closed the claim. The Windshield is $1200!!! No communication with me at all, I have to call them for the disposition of the claim. Bad Faith!

I reached out to Hagerty for a quote. They ask for premium deposits without even approving your car. I waited to speak with someone who can help. After 4 days I got someone on the line to approve my car. But you can't actually talk with underwriting. Only a csr can text message them via intranet. So you can try to convey messages through the phone and have them transcribed to someone that is interpreting your lifetime investment via text in a 60 second decision by someone gathering info via a few sentences on intranet servers.

Hagerty is the best insurance company in the industry. Customer service is top notch, pricing is cheaper than any other company and is the one I recommend if you have classic or expensive super cars that require coverage.

Hagerty in Quebec Canada is non-existent. They sell you a policy with the Hagerty name on it but it is a basic Aviva policy. If you have a claim, no one at aviva knows anything about classic cars, and when you contact Hagerty in the US they refuse to help. DO NOT use Hagerty insurance for classic cars in Canada. It is a complete scam. Don't find out the hard way like I did when I has to make a claim.

1935 Auburn caught fire burnt hood and cowl. They wanted try match it when painted 40yrs ago. All 5 bodyshops plus adjuster even said whole car need to be repainted. Adjuster said up to Hagerty. They wanted to paint only hood and cowl. Said could paint more if doesnt work which stop and start painting doesnt work. So estimate was around $20k. I got $2600 after $2500 deductible! So I cancel 5 collector car and 1 collector Motorcycle Policy! Check your policy and good look if you have a claim!!!

We own a classic car for which we were paying a much higher amount with a better-known company. The quote from Hagerty was far less expensive for more comprehensive coverage. When we needed road service, Hagerty dispatched a tow truck that arrived in record time. Hagerty's dispatcher was honestly courteous (not nice-because-I-am-paid-to-be-nice) and the tow truck operator was incredibly careful, knowledgeable and gregarious. Hagerty is the gold standard for insurance companies. They have competitive pricing and terrific customer service.

I bought a 'Vehicle Under Construction' policy to cover a truck that I was restoring. It was damaged in the process and I was told that Hagerty would basically only cover damages caused by fire or natural disaster. Collision coverage was not made available to me on the policy options that were presented to me since it was in pieces at the time you insured my truck. I thought that by this one being more expensive would cover more not less.