Hagerty

On August 4 of 2022 my 84 Chevy truck was stolen. 22 days later it was found completely totaled it been stripped and been in a fire. To this day more than two months later Hagerty has not settled this claim in fact they haven't even pick the truck up or have looked at it. They keep giving me the runaround telling me they have picked it up then telling they haven't. They even ask me to go and take pictures of the truck and send them so they can make a determination if it a total loss. I will never use this company again!! I advise other not to either...

Wasted a lot of time with Hagerty getting a quote and submitting personal info for coverage on my classic Land Rover. They denied me coverage because they think the vehicle is too off roady. It is actually a show vehicle that does not see any road that is not maintained by the DOT. What a waste of time and effort. Not to mention they take days to let you know that they do not want your business.

To best summarize it, I will post unresponsed emails to Hagerty. Hagerty has preferred or approved body shops. Unfortunately they either don't do the old stuff or only do restorations which will be from 40 to 50k that Hagerty won't pay for. So to take to one's own shop and it took 3 months of my own time searching I have a lowball appraisal from Hagerty adjuster that is 10k less than the body shop just starting amount. My numbers matching 1971 GTO I had to forego parts needed just to cover the paint and body and will still owe 7 grand I'm counting on Hagerty will honor.

I was so excited to complete my car, but wanted to wait until it was insured to drive it, In April the agent quoted me a price, but I never received anything in the mail- I expected to get something like a hard copy in my mail- not just email. In May I went back to the website and figured I'd have to make a payment even though I did not receive a written quote or policy in the mail, so I paid the full amount. They wrote the policy starting in April and not yesterday in May, about a month later, but they wanted more money. If my insurance is paid in May I should not be charged for April. What kind of a scam are they running? Using their logic, if something had happened to it in April, then I could file a claim for that time even though I didn't have a policy. What kind of insurance company does that? Not for me. I'm not stupid.

Made an error on my application, so even though I've been driving for 20 years and have had no accidents, have had this vehicle insured for 12 years with no incidents, it appears that because of an application error I am too high risk for Hagerty to insure. I asked for some kind of guidelines or information on if/when I could be eligible again and she didn't want to discuss it, just told me they wouldn't be interested in providing coverage at this time. As though I was speaking to a robot. Not the customer experience I would expect from a highly regarded company.

Staci, one of the adjusters has tons of attitude for no reason, and also never picks up her phone. Anytime I've ever called I always get her voicemail. And after two weeks of trying to reach her, she then went on vacation. They also took a month and a half to still not pay me my payment for a small fender bender that ate up so much of my time at work since I work a 9 to 5. I've spent 20 of my lunches trying to figure this out, and why my payment email wasn't being sent to me. I got 5 different agents to try to help me, and they & their managers said I should've been paid by now but the time keeps ticking and I still have not got the direct deposit email. Absolutely the WORST CLAIMS DEPARTMENT EVER. I work at State Farm, and people would be fired right, and left for this kind of nonsense! #BewareofHagertyOwners

My car was stolen. The details of my claim are within Hagerty's guidelines for total loss. I am starting to consider hiring a lawyer and pursuing a bad faith claim against Hagerty, because they are clearly trying to find any way possible to deny my valid claim.

I started a claim on 3/3/22. I am rapidly approaching 1 month and they still have not finished claim. I have spoken to M** who escalated me to investigation and then C** senior supervisor and then D** her manager and I also reached out to J** which none made any attempt to fast forward and make this horrible experience better. Over a month ago left a voicemail to J** in which her voicemail was per dated Feb as out the office (nobody does work). I asked for her direct number. Was told her information can’t be given as if she doesn’t work for the company. It was no call back, no response. Just empty promises and investigation adjuster that will not return a call or answer the phone.

First off, I had Hagerty in the first half of the 2010s and had no issues. Returned a few years later and frankly these few years back have been like night and day-it is hard to believe how company wide I’ve had issues with quotes, claims, 3rd party tow companies as part of my roadside service (their timing was off and I missed an important medical appointment and had to reschedule), changes to my policy/profile (aka-a divorce yet my wife not removed from my policies), actually getting my driver’s license # correct in their system, them mailing items to an address I told them not to mail to, etc. It’s been a steady comedy of errors that have cost me dozens of hours of my free time over the past few years as well as on Hagerty’s side and has made me miserable over time.

A little background on me. I have been a pilot for American Airlines for 22 years. My FICO score is 4 numbers away from perfect at 846. I had Hagerty for over 20 years, with many cars covered. Several BMW convertibles, 69 GTO convertible, 67 Bronco, etc. In summer 2018 I moved my operation to West Virginia in anticipation of retirement, bought a 195 acre farm with a house and four barns, and another house on the Greenbrier River, right next to Snowshoe Ski resort. I had no claims with Hagerty, they paid nothing for about 20 years, then, I became familiar with West Virginia deer, hitting about three deer on my Geico covered cars. Still nothing with Hagerty.