Hagerty Reviews

Poor excuse for a company. One of their drivers crashed into my parked truck totaling my f350. Been yanked around for months and they just this week sent me a low ball offer. I've been trying to contact a supervisor for 2 weeks with no calls back.

They deceived me after I got my policy. Told me everyone in my household of driving age had to have their own daily driver!! Who makes demands like that? We have 4 family members and 3 cars but that was not good enough!! That was not mentioned before I cancelled my existing policy. Now I am left with no coverage and they want to keep the $80 that went towards their driver's club membership which I have no use for because they screwed me over!! There are no words to express the lack of professionalism. They don't care about people. Big corporate mentality. Stay away.

The customer service team is responsive once you get a hold of them. The app to submit your photos for your claim doesn't work. They state that claims take a week and a half. I was told today (1 week), that it was going to be another week and a half. Latredra is my adjuster. Very nice and professional. The wait time for a quote is unexceptable. I had minor damage (dented fender, hood and bumper damage). Shouldn't take this long.

Scheduled a tow through Hagerty. Phoenix Towing Service, LLC was assigned. After 2 hours, they didn't show or respond to calls from me or Hagerty. After 3 hours nothing and still waiting. I called Hagerty and they said they would remove the request and schedule another tow. Guess what, 15 minutes later, they scheduled the same towing company. I'm going on 3.5 hours and just received a third company with an estimate 2 hours out and it is 100 degrees outside.

Hagerty stole 70$ from me. I canceled my insurance and days later I was billed 70$. After calling customer support, they assured me I would get my money returned. Calling back I get an apology but they kept my money. I went with Grundy Insurance and it was cheaper with better coverage.

Hagerty boasts on their website that they give a lifetime guarantee on work by their referral partners. I used their suggestion for paint work on my classic car and the work done by this shop was defective and I now have paint bubbling and checking that needs to be corrected. When I contacted Hagerty the agent said he is not familiar with the Hagerty guarantee and questioned that it existed. I sent him to the website, and he said he does not believe it still exists even though it is on the Hagerty website as we speak. He then said that the statute of limitations in Florida is 5 years. I have been with Hagerty for over twenty-five years with only one claim. I have had anywhere from 5 to 10 cars on policy with them through these years. They are not dependable and seem to use false statements and selling techniques to reel you in. Here is a link to their false statement. https://www.hagerty.com/expert-repair-network

I have bought 2 cars from Hagerty Marketplace auctions and both cars were misrepresented and they would not do anything to remedy the situation. Both cars have become headaches. One had a broken driver side mirror which was not in the description (total cost $412). They would not cover the cost. The other car I asked if it was running well and was told that they drove it to shoot the pictures and and it was fine. I just got an estimate to fix all the problems ($30,000+). If you want to buy a problem, buy from Hagerty.

If something happens, they try to sell your car and get their money, and if they can't - they will decline your claim for any reason. Agent ignores your calls. You wait for an hour until Tech support will pick up the phone. The worst insurance I ever knew.

Bad experience. I can never get my phone calls returned and I have been waiting for MONTHS to get my car fixed and eventually a total designation and still have not gotten my money. And no one will return my calls, not even supervisors.

After 15 years of having multiple vehicles insured by Hagerty, I submit a claim. It's early September. They adjust using Specialized Claims Synergy so I have that adjuster look at the car with the body shop owner present to discuss the damage. I receive the adjuster estimate but with nearly $1800 deducted for no stated reason. They tell me to have the shop submit a supplement which is done (no good reason as all was on their own adjuster's report. They tell me their adjuster will reach out to body shop but that never happens. I have to contact SCS again to be told the adjuster didn't need to contact my shop and the report had be submitted to Hagerty yesterday on November 6. I have no idea why I still know nothing. DO NOT INSURE WITH HAGERTY!!!

1st time using Hagerty towing and it was a disaster from beginning to end, 3.5 hrs on side of busy 4 lane highway, broken wrecker showed up, calling at 4 am to ask how service was. Never again. They lost a customer and more when car club hears my story. They offered $75 dollars for my trouble what a joke!!

I have had Hagerty off and on for 15 to 20 years. I been an Auto Appraiser for 40 years, I always recommended Hagerty till now. They sold out to another Inc Co; I had a small Engine fire. They sent an estimator to look at it, then they said they're going to have their engineers look at the cause of the fire. Then they hired a fire investigator to look at it. I had the fire out in 2 min. then they sent me a letter showing WA State law on insurance fraud. But no local authorities have been contacted.

We have had Hagerty for years without any claims or needing a tow. Two days ago we need a tow for the first time, so we called the 1.888 number for roadside assistance. Our experience went down hill from there. Everything is automated. We had to put our 8 digit member ID in to continue except that our member ID is only 7 digits. It took a while before we figured out we had to put a 0 in front of our ID numbers. Then we were given a link to track our request. After 30 minutes of no update and no phone call, the link expired. So I called AAA, spoke to a person and they had someone on their way 10 minutes later. I finally received a phone call from Hagerty FOUR HOURS later asking if I still needed a tow. I am trying to get reimbursed but there is no guarantee.

I have purchased several previous policies with Hagerty without any issues however recently they refused to reimburse me my charges after cancellation within a requested time frame, then I went to purchase another policy and they claimed I would have to pay the entire year's coverage amounts, no reason given. Just that they no longer offer monthly plans on my particular coverage. I went with GEICO and have an excellent policy with around the same rates.

Hagerty refused to pay my claim. I had an engine compartment fire. They claim it was a mechanical failure of the fuel injection system and thus they do not need to pay for a mechanical failure. When I asked what part of the fuel injection failed they couldn't say. When I asked how a fuel injection system fails while the vehicle is parked not running in the driveway they had no answer but still concluded they didn't have to pay due to a mechanical failure.

July 6 Car decided to go up in flames just sitting in garage. It took my dogs And my home. Complete loss. Here we are a month later Clarence doesn’t respond. He asked for pictures And already went as far to call it a complete loss. No answer. No information. No updates. No plan for the next steps. Nothing… Lost everything…. and this company has the nerve to give the run around. This is what we paid for, Insurance!!! Not to be left in the dark and out of a lot of money And more Things that can't be replaced!!!!

I had been a happy Hagerty customer for fourteen years, insuring three vehicles without submitting a single claim. I inquired about increasing my liability coverage from 500,000 to 1,000,000. I was denied this increase because, on my primary auto policy, I had a comprehensive claim last year—the only claim I have had in decades. My legally parked vehicle had a tree limb fall on it during a storm. Being an auto insurance agent myself for forty years, I know I am the type of risk auto insurance companies are looking for. I now find myself looking for a new carrier for my classic cars.

I am a very experienced driver with over 40 years experience driving high performance cars. I have a spotless driving record and no accidents. I have owned several Porsche 911's as well as numerous BMW's and other high performance cars. I was declined and even worse, lied to regarding the reasons. I fully meet all of their stated requirements. In fact, they did not even inquire about my driving experience until AFTER they rejected me. This is a horrible company with grossly incompetent personnel.

Worst company to be insurance by, They are not on point. They take forever to call you back about your claim and they keep you on hold over the phone for hours. The adjuster that her name start with an R. She Never has time to call you back or the shop back were your car suppose to get work on.. Don't waste your money or time here. It's not worth it. I'll be filing with the better business bureau. About the runaround over the phone on helping my case.

Hagerty is in business to make money. This means they need your money, and need to do what they can to not give you money. Even if you choose not to use their insurance they still make money from selling personal data. There are many ways to deny paying claims, one of the main ones is you driving your car contrary to one of the listed pro being no miles restrictions is not true unless you pay an extra premium. Even then where and when can be a big influence on coverage. Use them for an inexpensive way to keep your car registered, no more no less.

Insurance part is great but the Hagerty Marketplace is not if you want to put a reserve on your vehicle for auction. They set the reserve price which is wholesale and you will need to be willing to accept that price for your vehicle if the bid only meets the reserve. I was not. If you don’t agree with their reserve pricing too bad, it’s their way or the highway. They appear to be more interested in making a sale no matter what the price and do not consider the sellers wishes. It’s a free service for members so what do they have to lose unless they have a sales quota or they receive some type of commission on a sale?

Worst company in settling claims. It's been a year, one of their customer cut my wife off in her Acadia. My wife was shook up. Traffic was busy. She look at the vehicle quick. At the time she saw a scuff mark. Being nervous she was talked into that she could rub it out. The gentleman worked as detailer at mazda. She believed him and so did the insurance adjuster then when I check the vehicle found that my rim was damaged. Call the adjuster who put me off. Told me to file a claim. I told I asked him to send a adjuster out to no avail. It was just dropped. My wife's vehicle is a lease vehicle. I had to pay out of pocket! PS TO WHOM IT MAY CONCERN.

We had auto insurance on our 1980 trans am starting in 2012. Filed our first claim ever in 2023 and Hagerty has been terrible. Will not pay claim! They have put us thru hell. Do not use this company. This has been the worst experience our my life.

I have over 15 years experience being a claims adjuster and the lack of communication from this company needs to be reported. I plan to do so! Accident happened 10/2/23. I have only received 2 calls on the property damage portion. The first in November when I threatened a DOI complaint and the next time was mid December asking if so had completed repairs. My vehicle was a total loss and I just went through my own carrier. Which I advise others to do if able. It should not take this long for a response, even involving further investigation. No letters. No calls. No nothing on status for over 30 days is unacceptable in this industry and for this claim. I truly give grace to adjusters but you have to learn better time and tasks management, or the DOI fines will catch up and leave a company in a real bind!

In past experience with Hagerty claims has always been 10 stars, however recently dealing with Claims Adjuster Clarence ** and Supervisor Michelle ** on the difference between small fire and electrical failure has lead me to filing a complaint with the Attorney General Office. After reading numerous complaints over the past six months, I am noticing the same trend of lack of communications, return calls, finding ways to not pay the claim, first time hearing an adjustor must review the claim at a reputable repair shop before repairs are completed and blatant lies over the entire process. However, I found a case online with Brian Roe taking Hagerty to court in Western or Eastern Kentucky. I am hoping someone has a copy of this complaint with the District Attorney Office to assist me with my claim with Hagerty.

I have a vintage Jaguar E-type that I rented out on Hagerty's DriveShare website. I had multiple issues with the whole experience and I might have to sell my car because of it. In short, the driver who rented out my car ruined the automatic transmission and they are not taking care of the $6,000+ claim. I am looking at hiring a lawyer now to go after Hagerty and maybe the driver, who's based out of state. How can they claim to be an insurance company that doesn't stand behind their own products and rental platforms?

This pathetic company does not care about your vehicle, whether you were at fault or not, or whether you recover your property from an accident. I had a very nice antique vehicle and now I have a yard ornament. A very expensive one that these greedy ** would not fork over the money enough to fix it like new from the accident that I was 0%%%% at fault for many witnesses etc.

Adjusters would not return calls. Adjusters don't want to pay out claims even when it's clear in the police crash report their insurance is at fault.. Florida Ride or Die magazine gives this insurance company 0 star review on customer service. We will be publishing a 65 thousand copy article on our experience and publish it to our millions of viewers. JEFF AND RACHEAL AT THE CLAIMS DEPARTMENT ARE VERY UNPROFESSIONAL.. WE HAVE HIRED AN ATTORNEY.. NEVER TRY TO DEAL WITH THESE PEOPLE. HIRE AN ATTORNEY.

Adjuster wouldn't return calls until supervisor was contacted. Was told someone would take a look at my car on Tuesday and they did but was not told he takes pictures and sends info to someone else who writes estimate and after 5 days still waiting for that to be done. Estimate of damage is being written by someone who doesn't even see the car in person.

I have had Hagerty Insurance for my classic car collection for approximately 20 years. I recently filed claims after I received hail storm damage to several vehicles. Hagerty has very nice phone representatives, but they are not informed nor do they have any technical information and can only assist with basic questions. The personnel with some authority to make decisions are the adjusters, but they are nearly impossible to get a hold of, don’t return phone calls or emails. I called and left Messages 5 times before I was finally able to speak to an actual adjuster licensed in my state. The adjuster referred me to a third party called Specialized Claims Synergy. This company is contracted by Hagerty to write appraisals. Well they low balled all of my repairs to my vehicles and issued little checks.