GEICO Reviews

Geico's letter dated April 19, 2013 reports that there is no coverage for a damage to my car aided and abetted by their insured on April 15. Their letter does not say why. The claims department said orally by telephone that the driver is not their insured. Their letter does not provide a reason. Their insured asked the driver to use the vehicle that their insured rented to transport their insured and others from El Paso, Texas, where their insured rented the car, to Las Cruces, New Mexico where their insured's rented car ran into my car.

I am the owner of a 2008 Dodge Charger and was recently in an at-fault accident in which my car suffered damage to the driver's side front and passenger doors. I drove the car home from the accident to prevent it from being impounded. So I have the car towed to one of GEICO's so-called express shops. I called the onsite adjuster, 2 days later, to see where we were at as far as the estimate, repairs, etc. The onsite GEICO adjuster told me that it was leaning towards being a total loss. Now about a week earlier, I had a body shop guy randomly come by my house wanting my business telling me that they could repair the vehicle to pre-accident condition. So when the lady GEICO adjuster told me that it was leaning towards being totaled, I called the other body shop that had earlier came by, looked at my vehicle, and asked him if he still wanted my business.

Oscar is by far the worst manager at Geico. I have been a model Geico customer for 5 years but when I called to inquire about separating the policy I shared with my soon-to-be ex-husband, the Geico representative immediately canceled me out of our policy and created a new policy just for me. I tried explaining that I wanted to wait until our joint policy expired before separating anything since the policy was already paid for. The representative refused to listen to what I had to say and 2 days later, I received a bill from Geico with a new policy under my name only, starting on the day I had called.

My husband's last wish is that I post his recent experiences with significant others and Geico insurance, after one of their drivers ran a stop sign, hitting us, while we rode our bicycles. We were celebrating the bike ride for our 37th wedding anniversary. My husband risked his life to save mine and in the process, he was further injured because the driver never stopped. The officer never interviewed us and the driver initially had never reported the accident. Geico were deaf-ear denying the responsibility to pay the claim for my husband. With unnecessary delays, Mr. ** eventually ended up in intensive care with internal injuries for several days. After being released from the hospital, he was ready again for life and would begin his road to recovery for the next few months. Then, the unthinkable: Geico informed medical provider derogatory information regarding the claim, as they could not see a person risking their life to save another, which happened in this instant.

My car was totaled during Hurricane Sandy. My car was paid for and my premiums were $234 a month. I purchased a new car and my premiums is not $335 a month. I was told I have a bigger car. I had a ford SUV; now I have an escalade SUV. 100 dollars more, okay, that is not the issue. GEICO tab me a whopping 356 dollars exchange vehicle fee on my monthly premiums, so my December bill was almost 700 dollars. I had a hard time trying to catch up with that with my monthly rent ($2,000) and other bills and property loss during the storm. I made it known that I did not think it was fair to put the exchange vehicle fee for I would not have bought a new car if it were not for Hurricane Sandy. I told them GEICO was trying to make money off of this disaster!

My old insurance policy with GEICO was expiring 2/18/13. I began getting new quotes from GEICO and other companies for new car insurance. My 16-year-old daughter was now going to be added to our policy since she now has her driver's license. We had recently added her car to the policy. We changed insurance companies due to getting a better quote from Progressive. Last week I received a letter from GEICO's collection department saying we owe them $44.51 for insurance coverage through February 18, 2013. We had paid GEICO for our policy that started August 18, 2012 and then paid the additional charges for when we added our daughter's car.

Geico ** customer service! Three weeks ago, I changed my auto policy (March 5 or 6 probably). I talked to the service department but can't remember the name who I spoke to. I said one of my friends met a hit and run accident and the company didn't fully cover, so I want to know what kind of policy I have related to hit and run accident just in case it happens to me. And she said it's comprehensive and then I changed that from $1,000 from $100 deductible.

I tried to pay my boyfriend's SR22 insurance payment. The website said to call so I did. I was then advised that they weren't sure of his marital status so they canceled it. I got very upset and requested a supervisor. My boyfriend got on the line and asked the supervisor why he hadn't received any cancellation notice, email or calls. Dustin (supervisor) said they did send out a letter on the 20th of the previous month. We never got it. Then Dustin hung up on him! Now even madder, I called back.

On December 22, 2012 I rear ended a car and ended up with a $893.00 medical bill. I have been told by Geico claims department that since I was at fault and did not have Medpay insurance, I would be responsible for the $893.00. I didn't even know I was supposed to have this type of insurance. I thought I was covered with the insurance I already have. Also, my Arizona State Medical insurance will not pay the bill either. On February 11, 2013 my son was at fault for running a red light and was hit by a truck. The female driver did not have a driver's license with her. She was allowed to call her father who brought her license to her and she was allowed to drive off in the truck. So the Geico claims department paid $2,476.00 to fix her truck. Is it illegal to drive without a license? Also 3 days later, I watched 6 cars run the light at the same intersection and not one car was hit.

My car was a total loss. GEICO undervalued my claim according to my ex-husband that works for a major insurance company by $3,000. I got the runaround and no one would explain the reimbursement methodology according to industry standards. He has been an adjuster for 20 plus years and gave me information to prove them wrong to no avail. This experience has taken years off my life and hope this helps the next person searching for a respectable company.

I was driving on Rose St. in Bethpage, NY 11714 going towards Columbia St. making a left turn with signal on, HIDs on, LED driving lamps on. My car is the 1985 Monte Carlo 4.3l v6 fuel injection. I saw first the black car pass me. He waited on the first stop sign on the left side of me and another car, a silver Dodge Caravan was going towards me on the left side just starting to cross over Lincoln Blvd. I just barely saw the second car, a 2008 Dodge Charger waiting down on the stop sign on my right side on Columbia St. The neighbor car, an SUV, was blocking the view. I had more than enough time to go make a left. In the 2008 Dodge Charger, the girl, 25 yrs old said it was not my fault and was hers. She said, "I saw you. I was not sure whether to stop or not." She stated, "I know how the corner is." It happened to her before.

GEICO placed my cell phone in an automatic collection calling machine and called me every day to collect what will be due in "X" days, "X-1" days, "X-2" days... so on till day 1 before the payment is actually required. After that payment was done, they start another series of calls from that day "Y", counting down every day till day 1 before collecting. I think they do this to force me to enroll in the automatic credit card payment. They also collect daily by email and weekly by regular mail. Insurance is paid in advance, so actually the amount is not due. Their excuse is that by state law, they must advise that policy will be cancelled... but the law doesn’t say they can advise every day, all days. One is enough! Can they actually enforce collection efforts for something I don’t owe but will owe as an anticipated payment for the next month? What does consumer protection has to say about this collections policy?

I had an accident so I took my vehicle to the Geico repair shop. It was in the same location as the Geico office and the Enterprise Rental (the Geico representative and the Enterprise Rental representative share the same office). The Geico representative and the enterprise representative actually are side by side at their counter. When you bring your vehicle, they give you the keys from the Murphy repair shop (at the same facility). However, Geico knowingly does not authorize the days required for the repair, thinking that a senior will not even notice and Geico will not need to pay for all the days.

I have never experienced such a problem making a payment as I have with GEICO in the past two weeks. A payment was made to my account by an associate of mine. I come to find out a week later that the policy was not paid and then cancelled because GEICO did not process the payment correctly, because the person's name was not on my account. They took the payment and transferred it to their claims department saying they did not know for whom it was. After several emails and phone calls made by myself, the cardholder and the cardholder’s bank, they still have not rectified my account. If they made an error, it needs to be fixed. They kept asking me for something I could not give being I am not the cardholder and would not give me the policyholder the same information they gave my associate and his bank. I am completely disgusted at this point by how this is being "handled" and don't know what to do.

I have Geico insurance on multiple cars since 7 years without a single claim. Recently, I had a failed water pump on my Toyota SUV, which required urgent attention. I got 2 reasonable quotes and took it to the nearest dealer for repair and then called Geico since I had Mechanical Breakdown Insurance under which it was covered. The agent told me he would talk to the repair shop and get back. Geico got back saying they would reimburse only $80 on top of my $250 deductible for repairs which cost ~$690. They blamed me for not getting prior authorization and said the repair shop was unwilling to negotiate down to their parts/ labor prices. I wasted over an hour talking with Geico and the repair shop spent an equal amount of time on the phone with no compromise. I regret getting Geico and not reading the fine print.

Geico issued a new auto policy for me on August 17, 2012 for $873.08. At the time the policy was issued, we had several discussions and review of my secondary driver, my 20-year old daughter. The policy was supposed to have been written up in consideration of both of us drivers including the fact that she is under 25 and away at school. Suddenly, Geico is now telling me after having already increased my policy amount to $902 in February 2013 that now they are going to charge me an additional $333. I feel strongly that they performed a bait and switch as it is difficult to move insurance companies. I explained that if we could not do better than my previous company and the price was going to be the same anyway, I would prefer to stay with my other carrier.

I am beyond my wit’s end with this policy and the relationship or lack thereof between Liberty Mutual and GEICO, whom I have combined home and auto policies for the sole purpose of marketed discounts promised but never given the first few years due to system limitations (GEICO's) words. Finally (2012) after 3 years, I was given my marketed promised discount on home policy and further promised that I would not have to police the discount going forward, but it would systematically be applied going forward.

I had a car accident on Feb. 7th. I was hit and Geico is still giving me the runaround about repairing my car! I have exchanged several emails & a couple of phones. They are stating they have not been able to reach the policy holder.

a courtesy to the accident victims. My own insurance is going to help me recover my loss. Thank you again for any advise that was given.

I was involved in an accident two weeks ago with two other cars. The main person at fault has GEICO as their insurance company. I feel bad for her. I was at a stoplight waiting for the green light when a Saturn began taking a left into the parking lot I was waiting to exit. Needless to say, the coast wasn’t clear and she got T-boned by a Cadillac. The force of the collision sent both cars spinning into me, sitting at the stoplight. The Saturn taking the left is at fault according to the police and State Law. She has GEICO insurance and is screwed.

GEICO dropped me because they claim that they sent a notice of Proof of Residency, and because I have not received this letter, I did not respond. I have received every letter, including the cancellation letter, but never a request for Proof of Residency. Now, they will not reinstate my policy. One of their supervisors mentioned that when I filled out the quote application, I entered different addresses, searching for a better quote. Since this policy is for both my mom and I, there are two different addresses, mine being the primary. My address gave me a better quote so I used that as the primary insured address. What would anyone else do?

I was only 15 days late in paying my renewal premium and they cancelled my policy and report to DMV and have me pay $150 fine. They use this way to punish their customers who inadvertently skipped a payment. Their customer support crew has difficulty to distinguish cases between late payment and intentional lapse of coverage and always classify their victims as some "different class of drivers" who deserve higher premium. They are simply apathetic and rude.

Geico seems to have an endless amount of really stupid commercials. You know, the caveman, the pig, all the dumb jokes and parodies, and of course, their main pun, the talking Geico gecko. It must somehow work for them because they continue to spend billions of dollars for these ads and attract new suckers to their company.

I have Geico insurance on my truck. The agent said due to the age of my truck, ten years old, that it was not worth getting collision insurance. My truck was parked out front of my apartment and was struck by Patricia **. Patricia admitted hitting my truck; I have a witness who saw Patricia hit my truck. I have a police report stating Patricia hit my car, yet Geico said they do not have to pay for my truck because Patricia swerved from not hitting another car so therefore it was not her fault for running into my truck? What! Worst insurance company ever to get any help from.

I have been with Geico for over 12 years. Me, my wife, and my four son's are all on Geico policy. We never had any accidents. Myself and one son had speeding tickets; Me over 5 years ago and my son almost 2 years ago. That's it. Geico didn't have to pay out a penny for all the years I was with them. Recently, I don't know how (life happens) but we missed a payment and Geico cancelled our policy. Not thinking it was a big deal, I called them as soon as we realized our policy was cancelled. I gave the representative my policy number, told her we just forgot to make a payment, and we needed to re-do our policy. She put me on hold for a matter of about 20 seconds, came back on the line, and said that they were not able to insure me. She said that I didn't meet the criteria. I was with them for over 12 years, and now, I don't meet the criteria? I asked her why and what specifically was the reason; all she kept saying was that we just didn't meet the criteria.

They screw people out of the money they owe them. They collect, collect, and collect. Then, when it’s time for them to do their job, they give me the runaround for over a year and didn’t even pay me the $800 they owed me. They decided, finally, to send me a check for $500. What the hell is the point of paying $100 a month, or however much people pay, only to get back not even half of that when you need it. Insurance is a scam, especially low cut rate insurance such as Geico. They are terrible people with an even worse business practice.

My car was stolen. The bottom line is that I will be without a car for more than two months. Nobody in Geico is willing to help!

In July 2012, my new Subaru Legacy, which was covered by a full-tort, fully stacked policy, sustained hail damage. I contacted a Geico vehicle appraiser, took the car to the shop for his examination and was advised that an on-site independent dent pair service could "pop" the dents and would replace a few trim parts. I scheduled the repairs to be made a few weeks later so that the parts, which had to be ordered, would be available and the car could be repaired in one day. I arranged to have the use of a rental car for that day which, too, was covered by a policy provision.

You might think this company is good but wait until you have a claim. First, do not tell them anything or they use it against you and ** you over. Good luck talking to their $10 an hour employees who will just rush your claim through, then tag you at fault. They are supposed to be the investigative authority but when you ask them what questions they asked the other driver, they can't answer. They just put the blame on the easiest party. Well, Geico, with a few simple phone calls and I would use an attorney if need be. I had their at fault decision removed because they didn't even try. And this girl named Ashley claimed it would never happen. Well, Ashley, you were ** wrong. I, the customer, had your CEO office fix a problem that you had no brains over. You lost.

I have been helping a friend of mine with a claim for the past 5 months. Her son was killed as a passenger in a GEICO-insured vehicle. He was only 19 and didn't have life insurance, so she had to take out a loan to pay for his final expenses. It has been 5 months and she hasn't received a dime. Every time I call (she doesn't speak English very well), I get a voice mail. When I do get to talk to the "adjuster", she is rude and not helpful. This poor woman just wants to pay off this loan so she doesn't have a constant reminder of her son's death. You think they'd be wanting to help her in a situation like this. The coverage on the policy is pretty crappy (not unusual for GEICO). Their customer service is terrible. All their money goes to advertisement, not to paying out claims. Cheap insurance is great until you need to use it! Don’t buy this crap.

I was driving my fiancee's truck down a hill, after a snowstorm hit us the day before. I tapped my brakes once the truck started to pick up speed on the road with snow and probably ice. Once I tapped my brakes, the truck instantly started to slide. I tried to prevent her truck from hitting another vehicle and hit a utility pole instead. I wasn't injured, but the front end of her truck was badly damaged. The truck was still drivable and my house was just around the corner, so I backed her truck up from the pole and lost her front license plate from the accident. I called and informed her of what happened. She called GEICO and made a claim. The adjuster informed her that there will be an investigation behind this. From what I was told, the investigation started on the 7th of January. I did an interview with the investigator. He asked a series of questions and I answered them under the tape recorder truthfully. He investigated her.

My car was stolen in the early AM hours on 8/20/12 and recovered the same day. It was found burnt out. The police officer that took my report told me that my insurance company was going to give me a hard time because of the “unusual circumstances” of the theft (I guess it’s not typical for cars to be stolen and burnt.). GEICO told me my car was “totaled” on 8/21/12. At first, GEICO treated me very well. All calls were returned, etc. Then after 28 days, I asked when I could expect my claim to be closed and a check for a replacement car (GEICO claims said my car was worth $26,000). This is when I was treated differently. I was told my claim was being turned over to another investigator, and I would need to give another interview.

I have owned Geico auto insurance for the past 3 years and have absolutely no accidents or speed tickets. One day after a road trip, I noticed small chip on my windshield and I remember Geico has free glass coverage. So I called up and agent Brandy ** is on my case. I have been going back and forth on this simple claim for a couple of months already. What happened was she kept calling my husband's phone number, while ignoring my number after I reminded her about it. I made arrangement for her to call me on a Friday, which I was able to take off, and I was waiting and waiting and afraid to leave my phone on that day. Guess what? She never called that Friday.

On 11/29/12, I was in a motor vehicle accident. I was making a left turn in the proper turning lane when a minivan struck me on the right hand side attempting to make a left turn from a middle name. In the laws of driving, we know this is not allowed! The man left the scene of the accident after I made verbal contact with him and told him to pull over. I was able to get his plate number and make, model and color of the car. I called the cops and got a police accident report. I also called Geico and reported the incident the same day. I added the pictures of my vehicle and cooperated as needed.

After 15 years of being insured with Geico and insuring two different cars, I had never had an issue and was accident-free. I had never needed their services or ever filed a claim. I was very pleased with the service and never had a need to even look for another insurance company. This past year, my first claim was filed with Geico. Like I said, I had a clean driving record for over 15 years so I was not even familiar with how to file a claim. I called Geico, and I have to say they made the whole process very simple. Little did I know how long it would take. Sad to say, the claim was denied. All in all, Geico has left me with over $10,000 in debt. After 15 years of loyal service, this is what I am left with. The company prides itself in its advertisements about how much you can save by switching. What they don't mention is how much you can lose while staying. I can't afford the debt I am left with, as I am a single dad with one child. But I'm sure that means nothing to Geico.

Geico has the worst customer service that I know. I was getting my car fixed from Geico because they were at fault. I called to see if they can schedule my appointment for the next day because I had to be at work. They were like, "No, we don't work around people's work schedule" and they were sorry, but they don't do that - which I feel is ** because they were not even busy.

Geico Insurance Company is the most slimy, false company I have ever had the displeasure to do business with. One of their employees (I still know her name to this day) falsely informed me of procedures that go along with cancelling an insurance policy that ended up costing me over $100. When I spoke to a supervisor and told her the girl's name who fed me the wrong information, she sarcastically said, "Yeah, let me go ask her what really happened." She left me on hold for ten minutes and then came back on to (predictably) tell me "She says that's not what happened." How convenient for you and your multimillion dollar corporation that your employee is refusing to own up to her mistake!

So it is Saturday, Dec. 22nd - 2 days away from Christmas! We decided to take a trip up north, about 5 hours where we live, to go on a little ski trip. On the way home, my car had mechanical problems and decided it's going to break down. I finally got it to a local shop, who were so helpful and willing to get me home! However, my vehicle was still under warranty and the problems it was experiencing would've been covered under warranty if I could get a hold of the warranty insurance company, which unfortunately I was not able to. Long story short, I decided to contact Geico. I figured I pay an arm and leg every month in my premiums, there's surely something they can do to help me get home.

I was given a quote that was to include my children driving the car. Then later, Geico said that it was rated properly and the change was to over $120 more a month. Then when I complained, they honored the rate; but then the lady who corrected it came back and changed it in one year without warning. Her notes said it was only a temporary change and that in one year, they would raise it. The only problem was I did not know it. Then when I tried to correct the problem, I was treated terrible. Everyone kept going back to her comments. Then I got this guy who said that I should try to rewrite the policy since I said I was moving back to Ohio. He thought he was helping me. I then got this guy who rewrote my policy to $400 effective immediately, even though I was not in Ohio yet. He said he had to change my policy immediately or he could cancel my policy. This was the Macon, GA office.

I was calling for a quote for coverage for the first time and for a first-time car purchase, my daughter was berated and called irresponsible because there is an accident on her record. This man does not know the circumstances involved in that incident, and did not try to help her by seeing if he could reduce potential premiums by increasing deductibles, etc. My daughter is a magna cum laude graduate with a major and two minors, a four-year basketball player in college, tutor to her teammates, a volunteer Spanish interpreter, and all while working two or more jobs. That is irresponsible? My father is a career government employee (FAA), and we had Geico forever. This certainly shows why I don't have it now, and it belies the nice cuddly image the gecko is trying to convey.

I had a policy for our two cars that included collision, liability, etc. I sold one of the cars and bought another, so I took one car off the policy and added the new one in its place. At the time I added the car to the policy, their web interface made it seem as though I was adding the same policy to this newer car, with the same coverage. I agreed and updated the policy to be for the new car and drove around happily ignorant that my new car's policy did not include collision and was in fact liability only. They did not make this clear to me until I was in an accident yesterday and when I called in my claim, I was denied coverage for the car.

On the 27th of November, my '96 Suburban was stolen. When I first called Geico, I made sure to tell them I had custom rims $2,501.00, stereo $3,850.00, and paint $3,800. When I first started the policy, I said I want all of this covered regardless of price. They said $286 a month. Okay, fine. I talked to the adjuster on Thursday. He said, "Call me in the morning of Friday." I did. He told me "$728.00 on the rims. I will figure out the stereo and get back with you." I said, "What about the paint?" He said nothing. I say ** them. If I could, I would tell the whole world to run from Geico. Don't even think about calling them to get a quote. Liars.

Right from the start of my GEICO policy, it has been a headache and it has not stopped. Starting my policy, they had the wrong year of the SUV. They inverted the numbers, seemed like a simple mistake although it changed my rate drastically. Then there was the call to correct the years. They said it was going to be a charge for the change in policy as if I was getting a new car. When I tried to explain the simple mix up, it turned into a big thing. After over an hour on the phone, it got fixed but not without frustration.

** of Northville, MI will rip you off. He is the most unprofessional, unqualified representative of GEICO's whom I've ever had to deal with. I was rear ended at a red light. I had visible damage to my bumper. After driving less than 25 miles after the accident, my car breaks down. It turns out that my rear differential bar cracked as a result of the accident which made my vehicle inoperable. Obviously, the damage to the differential bar was not visible at the scene of the accident. After the accident was reported to GEICO, it took ** approximately 36 hours to contact me to make his assessment report of the external damage to my car's bumper and the internal damage to the differential bar. ** contacted me on Thursday and stated he wouldn't be able to see my vehicle until Monday or Tuesday of the following week.

My wife's car was hit in the rear by a GEICO-insured driver. The car is in her name. Throughout the whole process, I handled the claim. When I called to schedule the rental car they could not talk to me "for privacy issues". The claim adjuster gave me a check made out to her. Why they were capable of dealing with me up to that point and not subsequently is beyond me. I had GEICO on my list to consider getting a quote, but it is now off the list.

I had an accident on 10/19/12, and due to Geico and their terrible claims service, it is still not resolved. I am completely in shock that they are able to handle their business like this. They do not return phone calls. When I called them, my wait time is over an hour. I will be going on 7 weeks with no vehicle, and it is very frustrating. I would not recommend anyone doing business with them.

I was involved in an accident on 11/09/2012. I waited to hear from GEICO and did not hear from anyone. I went and got an estimate on my own. I faxed it over once your agent called me. You requested pictures of the truck - I also sent them. I received another call and asked for pictures of the VIN, the odometer reading, and the entire truck. I have complied with each and every request. It is now the 27th of the month and I am still waiting for the results. I think that 18 days from the time of the accident is quite some time to have to wait for your adjuster. If you required more information or if I have done something wrong, please inform me. Otherwise, I would appreciate you handling the problem.

In August, I called in to make a payment after having taken my account off auto-payments. I was told I had to pay current as well as 30 days in advance. I paid the first payment that day and the remainder 2 weeks later. In September, when I called in to make the next payment, I was told I had to pay twice... again! After taking the CSR round and round in attempts to understand why I had to pay twice again, I was told again that I had to pay 30 days in advance. I went ahead and made a payment that day and another, 2 weeks later. That was two months and 4 payments.

GEICO Auto Insurance - The company attracts new customers with lower rates, but gradually over time, it increases rates without defensible cause. Also, the company refuses to defend most small claims and arbitrarily accepts liability. This allows them to further increase their insurance premiums. Customer service is acceptable on general issues, but their claims department is awful. We had an Allstate policy for over twenty years. Very disappointed we ever left them.

I had an accident in February 2012 and the responsible party's insurance paid for some things. GEICO required that I do my PIP claim because in the state of Florida, we are a "no fault" state so we have to do a PIP claim. But they also forced me to do a PIP claim through the father of my children's insurance company because they were in the vehicle. Now, his insurance company is Progressive and neither he nor his vehicle was involved in the accident. Now I want insurance with another company and due to the two PIP claims that GEICO put on my insurance, I am ineligible for insurance with another company and they have increased my GEICO premium. The agent from the insurance company that I received the quote from and the agent from Progressive said that this was not a normal procedure used by insurance companies to charge two companies, including one that was in no way involved in the accident. Due to there being two claims in accidents that I was not responsible for, I am unable to get insurance with another company and therefore being punished for nothing I did wrong.

Geico is not reasonable in settling of a simple claim. A Geico insured crashed into the retaining wall of our professional building parking lot. The police were involved and we obtained the official report. We followed the instructions provided by Geico personnel and never heard a response. After repeated calls and being told different stories, we were told the burden of proof, so to speak, was on us. They never communicated with us to advise what was needed or how to follow through. I am seeking professional advice on how to deal with the claim and secure payment. It has cost our small business more in lost wages and time spent on a problem that was caused by a Geico insured.

A black truck ran red light and caused a collision with your vehicle which was exiting the intersection at the time. The other driver had 2 fake witnesses who accuse you of running the red light all the way and they also say the black truck came first and you third. The police at the time doesn't care about analyzing what was being said or the physical evidence. They automatically say "your fault" because the fake witnesses say so without explanation.

A GEICO customer hit my truck in a drive-thru - backed up into me and there goes my lunch break. Then we made the insurance swaps. I have to go take my truck to their body shop in-house cheapskates. The adjusters told me they're going to have to replace my whole front bumper. Nope! They go the cheap route and replaced the top 2 pieces and stopped. I have a 3-piece bumper. Well now I'm frustrated because they lied. Now they don't want to fix my bumper. This company and Auto Crafters are the worst companies to ever encounter.

I have been driving for more than 50 years. I can't even begin to name the countries around the world that I've driven in. I spent six years in the U.S. Army in Vietnam and Europe and 15 years in the Navy. In all this time I never had an accident or a ticket. And I always have insurance because it's the law. In October 2010 I purchased a brand new Bright Red 2010 Dodge Ram pickup truck. That vehicle had full coverage insurance on it. On June 18, 2011, I had an automobile accident with a 1995 Ford Contour. The Ford attempted to make a left turn in front of me. The driver had no driver's license, or insurance. A little eight-year-old girl in the back seat did not have a seat belt on. She was the only fatality.

My wife and I switched from Geico to State Farm. I come to find out soon that my license was suspended. I was trying to get some other quotes from some other insurance companies and one of them told me that the computer was coming up saying that my license was suspended. I was confused, so I called my insurance company, State Farm, and I talked with one of the agents. She checked my license and told me that it was, and that she would look into the matter quickly. She soon found out that Geico called the Utah DMV and told them that I had a lapse in insurance, which I didn't. I had switched it over back to back. State Farm proceeded to tell me that one of the underwriters called Geico and asked them if I needed an SR-22 and I did. Geico told State Farm's underwriter that I didn't.

On September 3rd, my car, a 1995 Jaguar XJ 6, was vandalized. My interior was stolen, rear seats, door panels, wood package, grill, hood ornament. I filed the theft with the Metro Police Department and then contacted Geico. They gave me a shop to bring it to and had it towed there and informed me that Sabrina from Geico would be contacting me. I waited for a week and then pursued contacting Sabrina with no avail. Her customer concern is disgraceful. After chasing her for a week and a half, I was informed by her that there was an investigation related to my claim and a woman named Anita would be handling that. She also informed me that she was unable to locate the parts needed to fix my car.

My husband was rear-ended by someone who had Geico insurance. We also filed with our insurance company so we could go ahead and get the vehicle repaired. We called Geico 2-3 times/wk requesting this claim to be handled, and never got resolution. They've switched the claims handler on us 3 times, so additionally we never know who to call. It is three months since the accident and we haven't even gotten our deductible back! There was an accident report filed and everything, so it's not like any investigating had to be done. This is a terrible company with terrible customer service. I was going to file a complaint with the BBB but they aren't even registered with them. Now I know why. Since I cannot get action out of the company, I am creating my own action, and I will post this review on every review website I can.

I just want to make everyone aware that if you are insured with GEICO and own a new vehicle, you should consider changing insurance companies. This is why I was involved in an accident on the 21st of September, other person’s fault. However, the girl only carried state minimum insurance; therefore, GEICO (my insurance) is required to pick up the tab and try to collect from the girl who made the left in front of me. I have a 2010 Highlander; GEICO valued the vehicle at $25,000, without tearing it down; the estimate is now at $13,000 for repairs with aftermarket parts. GEICO refuses to use OEM parts and now tells me there is no way for me to recover diminished value of my vehicle because their policy clearly states that there is no provision for diminished value. What this means is that my Highlander has lost a considerable amount of value, because of the accident and aftermarket parts. Buyer beware. GEICO sucks.

Don't expect any support or money from Geico. I have an auto insurance policy with Geico. Last month my car was rear-ended by another motorist. I was told that I would have to file a claim with the other insurance company and that I would only be reimbursed if the other insurance company (which was AAA) decided to pay the claim. I have never heard of such a thing!

I called in to Geico Insurance today to check and see if a previous quote given was still in the system. I spoke to Dan ** who told me what the quote was and he immediately wanted to write the policy. I told him I would not get the policy until Oct. 9 and he suddenly blurted out that I would have to get my license within 30 days and I told him I was informed by the first agent of that and he then demanded to know if I would have my license. I told him I planned on having it but the courts wanted me to have the SR22 first and then the judge would determine my fines. I told him I had to pay the fines and because I did not know what they were, I could not speak in the affirmative because I needed to know what they were. He became angry at this and said he needed to speak to his manager.

I have Safeco Auto Insurance. Geico deducted monies from my account through an automated system and I notified Bank of America and they promised me I would have my monies returned. Bank of America did not pay Safeco and paid Geico. My auto insurance was not paid. I had a lapse and paid a penalty. Bank of America kept reassuring me that they would take care of all the fees and did not. Geico has not repaid me the monies that were deducted from my account. Lastly, Safeco has been given all of the documentation of fraud on my bank account and also it is a bank error. Safeco still has not rectified the situation.

My car was totaled this week after Geico's insured failed to yield at an intersection (for which she received a ticket). Geico did not contact me (the owner but not the driver) until three days later, just to tell me that they are denying the claim because the "witness" (who was partial as she was a passenger in their insured's car) said that it was not their fault. I find this bogus. Additionally, I learned that this particular adjuster only reviewed my claim for less than three hours before making a decision to deny the claim. I expect this in writing soon and will be filing my complaints also with the commissioner. I believe this to be unfair settlement practices. As a productive member of society, I do not have time to be stonewalled by a company without a legitimate clause. Furthermore, I'm not sure how you can deny a claim on speculation that does not coincide with a police report. My advice? Seek a better insurance company!

In June of this year, my Subaru was hit, receiving heavy damage, while it was parked by a Geico insured. Even after I sent them a copy of the accident report and my rental car receipt, they sent me letters saying my claim is being delayed. I have called them several times, ensuring each time that they have everything. On September 14, they sent me another letter stating my claim was being delayed due to non receipt of the rental bill. I called on September 15, and sure enough, the person I talked with brought it right up on the computer. After I got off the phone, I made two phone calls, one to the lawyer and one to the Better Business Bureau. Geico should change its name, it should never claim to represent government employees.

We filed a claim with Geico for an ambulance service 45 or more days ago and the absolute ** in your claims department stated it could take up to 90 days to settle. I don't care if you settle with your client or not, I provided a service that their policy covers and I want to get paid. Your claims people are absolutely rude. Very poor representation.

I had my parked vehicle damaged by a Geico client. The claims service was unprofessional at best. I received two estimates that were $20 in difference from two separate repair businesses in two different cities. I had to take my vehicle to a Geico adjuster that was rude and unprofessional. The amount was one third of the other two estimates. I didn't want after market parts on my vehicle or feathering of the paint process as described by Geico's adjuster. I took it to the closest repair shop to my home. After dropping it off, I called the Geico adjuster and let them know. Nine days later, they went over and I was told that is when the loss of use of my vehicle would take place - nine days later.

Very disappointing outcome, slow response - Hope you can use this information before you choose your insurance company. My wife was involved in an accident on August 2, 2012. Rear-end incident damaging the bumper, trim, and panel on the side of new 2009 Ford Edge. Police were called and the driver presented GEICO as her insurance carrier. We reported the incident as well to our insurance. This incident was nearly seven weeks ago. Our insurance company said that GEICO was having trouble verifying proof of insurance. Yesterday, I got a letter from GEICO telling me they need 30 more days to gather "relevant information". Really, that would give them over two months to tell me if the person had insurance or not. Today I called them, and after elevating my calls to a manager, they told me that most likely the person had had their insurance lapse and they were going to deny this claim.

Customers beware. Don't let this Happen to you: GEICO will offer great customer service to you until you commit. Be careful how/when you cancel your policy. They don't like that and will charge you for the remainder of your term even though you aren't covered by their insurance. They line their pockets while emptying ours. We sent GEICO a car insurance policy letter of cancellation. This was 8 days after the 1st payment. They promptly sent us a bill for the next 5 months, full amount. We live on SS and are now paying for car insurance with 2 companies because of 8 days. Furthermore, the reason we switched companies is their coverage is rock bottom and their rate is not much better than competitors like Progressive. We would like to know if it's possible to be relieved of paying the next 4 months. We paid 2 of 6 today, not happy. We will have to go without something every month until that $600.00 is paid in full. Makes us sick to see how companies can abuse you.

I gave permission for Geico to take money from my savings account in the beginning of the year. At tax time, I gave permission for that one time only to take money out of my account for 6 months. Well the next 6 months is due and and I went to take money out to pay my child's daycare and mind you, I am a single mother of two and to find that I had 40 bucks left in my account is not cool. So now my children will not be able to go to daycare until I pay my amount due. This is a huge inconvenience to me.

My father had GEICO insurance for 20 years and was completely satisfied, so I began using GEICO as a young driver. After 30 years of good service GEICO recently turned into a pathetic insurance company! They only paid for after-marketing parts in a minor collision on a one-year-old car! Their multi-car discount has practically vanished. Their automated payments had once been perfect and suddenly became loaded with errors, double billings, no billings, and strange dollar amount billings. They corrected the problems, but not until many phone calls, letters, and certified letters later. I changed my auto-pay to monthly and linked it to a small prepaid card I bought for using just with them - my way of limiting excessive withdrawals. One of their erroneous withdrawals made multiple attempts against the card within just minutes and triggered a security alert that locked the card.

My son and I moved six policies to Geico this year. My son had an accident and it was not his fault. We pay full coverage on all six policies and his claims examiner told him to talk to the other insurance company and handle the claim his self! The car has been parked and Geico is still having my son talk to the other insurance company! We will be moving six policies after this claim is done! Geico has the worst claims department that I have ever dealt with and I have had insurance for over 30 years!

I have been an excellent driver and have an excellent record. I don't have a single speeding ticket or even a warning on my record. However, I am forced to pay about $295 per quarter for auto insurance through Geico. Please note that they just recently lowered that rate only slightly. Other companies either give me the same rate or a higher one when I ask for quotes. Times are tight enough and I got clobbered by a large medical bill that took away my "cushion" some time ago. I cannot afford to pay these ridiculous rates and I want an explanation as to why I have to pay so much!

I was in an accident with a Geico-insured driver over a month ago. The Geico insured driver t-boned my car as she backed out of a parking space. My car was already in the aisle and I was in drive. The Geico-insured driver did not use her mirrors and was relying on her camera as she backed out. After a month of the runaround with Geico to get my car fixed, they are now denying responsibility. I have photos of the damages and their driver admitted to not using her mirrors. Talk about a waste of time! I'm fully insured with Allstate and my rep has already scheduled me to get my car estimated tomorrow. Allstate will go after Geico for the damages.

On May 8, 2012, I was in an accident with a GEICO insured driver. I was stopped at a light waiting to make a left hand turn. I drive a Dodge Durango. On my left side, there is another turning lane to turn left and there was a large minivan in that lane. When the light turned green, the minivan driver and myself proceeded to move. As we were moving, I noticed that the minivan was attempting to slam on brakes and stopped suddenly; and at that same moment I was hit, from the left side, by the GEICO insured driver who ran the red light.

While sitting at a red light one perfect evening, suddenly I hear the dreaded sounds of tires screeching to stop, "Wham! Crash, boom!" I am struck in the back of my F150 pickup so hard it drives me into the Jetta in front of me and propels both vehicles completely through the intersection. I am stunned and shocked but in one piece as the Sonoma pickup that struck me had completely lifted my F150 up in the air and somehow spun out the driver's side into the oncoming lane. The Sonoma driver (lady) exits and says, "This wasn't my fault" to the total disbelief of myself, the other 2 folks in the Jetta and anyone else that had heard it. Okay! Well, the Sonoma driver is taken to the hospital for injuries and tox screen.

They will not pay off lien to me. A customer financed a car with me. After about 3 months, the car caught fire which happened on June 3rd. It's now August 19th, I called the president of GEICO, Tony Nicely at 800-824-7795. I also called Nancy ** at **, Terry ** at ** and Bob **, who referred me to a nasty ** named Darlene **, claims manager, who hung up on me. I don't know how much money you can save with GEICO and the caveman and lizards, but their customer service needs a complete overhaul. I wouldn't even buy insurance from GEICO if it was free!

On April 16, 2012, my vehicle suffered a rainwater flood damage. My vehicle sat for about 5 hours in the water, my vehicle had only 900 miles when it got water damage and now GEICO already spent about $17,000 and still not ready yet. GEICO and Hacienda Ford, due to GEICO adjuster and his supervisor, are stating that I am just annoying the dealer's staff. They now refused to fix my vehicle claiming the vehicle has defective parts from Ford. The car is a 2012 Fusion and it was running perfectly until the water damage. Hacienda Ford replaced about $11,000 worth and when they knew transmission was needed, they refused to continue with the work. Now Boggus Ford in McAllen, TX spoke with GEICO whom they talked bad about me. The car is still getting fixed at Boggus Ford and now the $17,000 is way more than if GEICO decided to total the vehicle as the electrical may start giving more issues, putting my family at risk.

I had renewed my policy online and had to sign up for auto payment. So, I did. I called in June about my rates and how they had gone up. I was not happy with that. I advised the CSR to take me off of auto draft. So Aug 11, 2012, I was at a grocery store and tried paying with my debit card. It would not go through. I called them back and they told me GEICO had taken $90.54 out of my account. OMG. I called GEICO and told them they need to reverse charges because this was making my account to go in overdraft. They did not care one bit. They said they could not reverse charges, and would have a supervisor call me Monday. Monday, I called them and spoke to a manager; she told me the same thing. I have been with GEICO for 7 years. I was never late on a payment; I may have had to get a little more time now and then, but always paid. They would not do anything for me. So, I cancelled my policy and will go somewhere else. I will still have to pay for overdraft fees and only get half my money back from GEICO. I will never ever recommend GEICO to anyone.

I am flat-out disgusted with Geico! On August 1st, I purchased an auto insurance policy from them at a set rate, which quite honestly, was not all that competitive. I did just as well with quotes from Allstate, Century 21, and Progressive. However, I chose Geico because a few of my family members use this company and I thought they treated their customers well. Wow, was I wrong! After this policy was quoted to me online, I proceeded to pay the down payment with my credit card. They accepted payment and that being said, I expected they would standby the price quoted. Again, I was wrong. An agent called me nine days later stating that I would have to pay $1,000 more per year. Yes $1,000! When I asked why, the excuse was absolutely absurd. She said this was due to the fact that I have not been insured for the past three years. However, I have not had a vehicle for the past three years. Why would I need to have insurance if I do not have a vehicle?

They tried to charge me for a period of time that I was insured by another auto insurance company because I dropped them to go with a cheaper company. I gave them proof that I was insured by another company, and they dropped the $48 charge. Now they are sending me a letter, which does not explain the charges, for $85.47, which magically increased to $87.47 when I talked to a representative. The robot I spoke to claimed that NC charges Geico a fee when a customer cancels before six months. So, I am now being charged because I canceled, which wasn't the issue before. It seems they couldn't find a way to charge me initially because I had the brains to submit proof so they came up with another reason. Such avarice deserves a penalty of imprisonment! Happy Karma, Geico!

Reimbursement for Repair - Did you know that GEICO only covers aftermarket or recycled parts and not OEM when you need repairs? I replaced my broken grill with an OEM grill, but GEICO would only pay for an aftermarket grill (about half the cost of an OEM grill) and refused to pay another cent! What's more, the page of the policy which says that had to be downloaded online as they never sent such a page to me when I purchased my insurance from them! Check your policy!

On Friday, July 27, 2012, I changed my policy online and updated my phone number. I have been calling around for quotes because our insurance through Geico was going up. We hadn't filed any claims or anything. After speaking with three reps from other companies (Allstate, State Farm, and Liberty Mutual), I realized our deductible was $1,000. The reason being was we had two cars but now only have one. They suggested we lower them and acquire rental car coverage as well, since we only have one vehicle now. I did change the deductible but didn't want the rental car. Lo and behold, my husband hit the garage at our apartment complex on Saturday.

They are thieves. I only had Geico insurance for about a month. They gave me a quote and I paid for six months in advance. One month later, I did an inquiry for adding my son who lives in another state. I just wanted an estimate for his automobile. They withdrew funds (almost double what I paid the six months coverage for) out of my bank account without notifying me or without my authorization. After I explained this to them, they informed me that once authorized, they have access to withdraw funds as needed per my agreement. Guys, this is not what I agreed to. They explained I needed to provide proof my son was covered by another policy. They did not have any of his information nor did I ever get an updated policy with his name on it. Basically, they just took my money out of my account because I made an inquiry. Unless you have excessive money in your account and you monitor you bank account daily, I would not recommend giving Geico access to your bank account under any circumstances. They will rob you blind.

I switched to GEICO about a year and a half ago because of the good rates, but I wish I never did. I was hit twice while parked on the street, and because I didn't have the right coverage, GEICO would not cover the damage which I had expected. I did not file a claim with GEICO, DMV or even a police report because there was no point. This happened within the first 6 months of being insured. I had no other problems or accidents since and now all of a sudden a year later, I received a letter stating I was being dropped from my insurance because of too many accidents. It turns out that even though I never made a claim or received even a penny from GEICO, they still counted it against me.

I have had insurance with Geico for many years. I added a vehicle and as expected, my rate went up. I later sold that vehicle and took it off my insurance. They "upped" my rate by $20.00 a month when I took the vehicle off. The bad thing to me is I called them and asked for some help with the rate and why the rate went up when I got rid of a vehicle. They gave me some story about cancelling in the middle of the pay period and also because one month, two payments were made. They took the money out of my account for two months and were only supposed to take out for one. Their mistake. Anyway, they had a nonchalant attitude and did not seem to care if I leave or not. I am going with another company half the price, which is what I was paying Geico to start with. Just so sorry they didn't seem to care. I had never had a problem with them at all until now, so sad.

We used to have Progressive for about eight years, with a very clean driving record. We switched over to Geico in December 2011. I paid the first month and got a statement reflecting only 5 months. The first payment in December didn't reflect as month 1 of the 6 months. We moved to CO in January. Insurance was changed on the 27th. We paid $60 which reflects on the new policy. The billing statement again says five months. The only changes that were added were increasing the car rental to $50 (max) from $30. We had comp/collision, underinsured and uninsured. Company law states that medical has to be on the policy. This was never expressed to me and never added. They stated I rejected it when in fact I never did. They tried to bill me twice in the month of February. All payments were made accordingly (still to this day). I don't know why they were billing me twice in February.

A 2004 Cadillac was stolen in front of my house and wrecked. I have total comprehensive with no deductible. GEICO valued the vehicle at 50% of the fair market value and wanted to take the vehicle away immediately. I refused and tried to negotiate a better settlement. I was told I could not have the vehicle fixed or buy it back because it was a theft. They would not negotiate a better settlement and stopped paying storage on the vehicle. They also dropped the insurance on the vehicle. It's been a month and nobody knows anything when I call them.

The agent I spoke to on the phone was very rude. After over 20 years with this company, they are not very customer-friendly. They want to charge me for two deductibles for the same damage with amounts to $750.00. The whole bill to fix my car is only $890.00. They said I had to wait over a week for an adjuster to look at my car. I will be looking for another insurance company! GEICO is great as long as you don't have to use them.

I once again wanted you to know how upset I am with GEICO. The supervisor in the Springs, Jessica, just called to let me know that there was no way my windshield was hail damaged. My goodness, it's ridiculous. She said no other insurance company will cover that window. This is the worst insurance I have dealt with. I asked for her supervisor and all she told me was her name is Renee. She hung up on me before giving me her number, telling me that she wouldn't approve it either. She said the hail makes a circle on your windshield when it hits it. Did she look at it? No. She said she already had a professional look at it. So she says I'm lying. Has anybody else had a cracked windshield from hail without it having a circle? It hit the very top of my windshield and hood. You take my money, but don't honor your policy.

We had a terrible hailstorm in Colorado - hail stones bigger than eggs and in some areas, bigger than baseballs. My little PT was beaten to death making dents all over and cracking the windshield. Today, I went to Global Collision thinking I was just going to get an estimate. I was told my appointment is set for today to repair. Nice, if I had been told that. I showed the GEICO rep the windshield, he glanced at it and said, "That's not hail damage. Hail damage has a certain look so we won't cover that." It must be that the Global Collision is owned by GEICO. They cut me a measly check of $400.00 and said have a good day.

My sister was involved in a traffic accident with a GEICO customer and another vehicle. The GEICO customer rear-ended my sister's vehicle twice at a traffic light, which caused her to rear-end the vehicle in front of her twice. I submitted the police report to GEICO regarding the accident, which clearly stated their customer was at fault of the accident and had a statement from the GEICO customer stating he's the cause of the accident. GEICO's claimant rep was very rude regarding handling the claim and only offered 50% of my sister's vehicle being towed and 50% of the other vehicle's damages. I advise anyone, who's involved in a traffic accident with a GEICO customer, to have an attorney on hand before speaking with a GEICO rep regarding the claim.

Earlier this spring, after a hail storm in a nearby area, I realized I was under insured with Geico. I added additional coverage at that time. Two weeks later, I was driving in another part of the state and got hail damage on my car. I turned in the claim. The Geico agent wanted the name and number of the people I had visited, but they were not comfortable with me giving out their information to a stranger. After that, the rep said I had to sign a waiver so they could research my cell phone and make sure I was in the area I claimed to be in during the storm.

On March 14, 2012, I was rear ended by a GEICO insured. My car is unusable. I gave it two weeks in good faith. I called to see where things stand. After uploading my pictures of the accident and my police report, they finally accepted liability. I waited for another week, then I called. They had not notified the adjuster of their accepting liability. They notified Adjuster 1. Adjuster 1 said he could have a check for me. It was well under what it will cost to replace my vehicle. These guys work for GEICO. Enough said. This is where the claim basically stands. This is June 10, 2012. No car and an offer of a check which will not cover replacing my vehicle. As per **, "The TX Dept of Insurance is not a regulatory agency, not a court of law, thus we cannot make a determination of disputed claims." Really, I am not sure of the function of the Texas Department of Insurance is as an agency. My recommendation is to research GEICO before thinking about doing any business with them.

My car was in an accident and GEICO (insurance for the party at fault) repaired the car. I have filed a claim for the diminished value. I have been talking to Rafael ** on this claim. I submitted a complete analysis of the diminished value for the vehicle. I have not heard from him after that nor has he been returning my calls. I would appreciate if the agent could be a little more courteous and return my call. I would like to know a decision on the claim so I can plan my next steps. I would appreciate a response on my diminished value claim.

I was hit from behind by a Geico insured and can't get an adjuster to look at the car. I must make an appointment so they can push you to use their body shop. They should be stopped.

I received an email from Geico today stating that my policy has been canceled due to non-payment. I called them immediately to pay and was informed that they cannot issue a policy because I no longer meet their requirements. I asked to speak to a supervisor and Brock (supervisor) told me it wasn't him, that the guidelines changed six months ago and unfortunately, he can't help me. He told me to try back maybe in six months or so. I'm very upset because I've been with Geico since 1999 with my old car and 2007 with my current car. This was completely an oversight and I was prepared to pay the premium, but wasn't allowed to. I guess loyalty means nothing these days.

My car sat in a tow yard over the weekend, and then was picked up to go to the body shop. While at the tow yard or the repair shop, someone stole over $900.00 worth of electronics out of my car. When I contacted GEICO, they said it was not their responsibility, although the car was there with a GEICO adjuster. The car was returned with no gas. It was unable to be driven and had a full tank when dropped off. The repair work was terrible, and the bumper was not put back on correctly. It will be going back to the repair shop. I am very unhappy with them and I will be looking for a new provider asap!

I tried to issue an anti thief device for a discount and Geico stated that there is no discount for the club. I stated to them that the club is listed under their anti thief devices and they actually asked me to send a screen shot to them. Naturally, I asked, "Can you not look under your own devices to see what is listed?" Young lady said to me there's no way.

My policy says full glass coverage for my camper. Now, I'm being told only if the weather is bad or someone throws a rock through it. That means partial glass coverage. That is false advertising. I purposely paid extra for full glass coverage. But I'm now being told it's not full glass but partial glass coverage. They don't have a complaint dept. so who would know how many others have had the same issue? They don't care!

Car was totaled by Geico customer. Absolutely, the worst insurance company ever. I now spend my free time running over lizards.

My husband and I moved from WI to NJ last year. We got new car insurance through GEICO. A few months later, we bought a car and called them to get coverage, including collision and comprehensive, on the vehicle. Two weeks ago, my husband got into a car accident, only to discover GEICO dropped our collision and comprehensive, because we had not taken the car in for a photo identification. We received no notice to do so because we had moved from temporary to permanent residence, and GEICO had our new address and email address but instead, sent the mail to the old address and received it back with "undeliverable". Instead of trying to contact us via email, they dropped us without further notice. We only found out we had no insurance when we needed it. Car repairs cost us $4400 and more in dissatisfaction. Last night, we switched to Liberty Mutual.

My car was damaged by a GEICO policy holder. It would take me hours to type all I have been through. I cannot get anyone to call me back. I have called about 12 times, left messages on the website, even of the Facebook site. They listen to you, take your name and number and say they will have someone to call you back. No one calls me back. Please, if you are thinking of getting this insurance, check around. They are horrible.

I was involved in a car accident, and I did not have insurance. I know. Trust me, I feel bad for not being able to afford it. I clipped a guy, whose car ended up with a minor dent and scratch, while I was injured and totaled my car. I'm already paying for the ticket and all that I expected to pay for his bumper, probably $1-2K. But to my surprise, GEICO came up with a couple bucks short of $10K. Hahaha. Of course, the adjuster was not happy when I requested all the receipts and bills for $10K worth of damage and consulted a lawyer.

I was a pedestrian crossing at the crosswalk with the right-of-way when I was struck by a GEICO-insured vehicle on 2/6/2012. I was brought to the hospital in an ambulance. I was hospitalized for two days. I injured just about every part of my body. They are covering part for my neck but denied it for my knees. I was out of work for a month and a half. I submitted my tax returns, W-2s and the packet of forms along with medical documentation. I brought the forms in person to the GEICO office, faxed them and mailed them. My HR and my doctor have returned their required forms.

I used to like the little guy on the TV commercials. I never knew much about Geico, never really needed to know. May 10, 2012 schooled me on Geico. While at a stop light, the light turned green and it was my turn to go. I proceeded and within seconds, a Geico red light runner slammed (not a mark on it) into my 2010 Camaro all from the front and on the driver's side and the door was gone. I got an adjuster fresh out of school. He has to be. Mr. Jason ** has the Camaro at 33,000 + miles when it has yet to hit 30,000. He stated the accident happened at 4am. It was 1 in the afternoon. Many mistakes made, but what the heck? We all misspell, right? I wish that was the only case because he cannot write an estimate either. Much more damage was missed. I went to his supervisor, a Shaun **, out of Houston. I requested the typos be corrected first. Oh, he can't do that. But by the end of the conversation, he is asking how to correct?

My mother was rear ended by a Geico customer as she was moving 55mph. The witness stated in the police report that the Geico customer appeared to be merging from the merge lane and struck my mother who was already on the main road with right of way. The Geico customer stated at the time of the accident, my mother suddenly slowed down causing her to rear end my mother. If my mother was already moving at 55mph, it is unclear how fast this Geico customer was driving to total out my mother's car. In a phone statement, the Geico customer came up with an elaborate story of how there was a truck and how my mother swerved and how the Geico customer swerved and caused her to total out my mother's car. Clearly a fabricated story as if all that had happened she would have stated that in the police report at the day of the accident.

I switched my homeowner's policy to GEICO based on rate quoted for homeowners plus additional jewelry insurance. I paid for homeowner's insurance and called back 12 days later to email my jewelry appraisals to institute the jewelry policy. And surprise, the price increased 3-fold. Of course, there was no documentation in the file about the jewelry quote. I switched on the basis of the combined cost. I am cancelling my policy and returning to Allstate. These are fraudulent and deceptive sales practices.

Increasing of premium without any reason: I have received a mail from GEICO about increasing my premium and an accident I made. There was no police report and no damage nor have I received any ticket from the police. I have also gone through the GEICO auto body inspection and have received the report that there is no accident done by my car. There is no investigation report received, and I have not received anything which proves that I made an accident. All the time, I am asked to pay extra premium. People are not ready to listen. I have certified that I have not met with any accident. I have made a complaint with FTC, too.

I flipped a car three times into the field and cannot even get the adjuster to take a look at it. He was angry, confrontational and argumentative from the very beginning of the conversation. I did nothing to provoke this person. He has a serious anger problem and I simply want my car taken care of. I have paid over ten thousand dollars throughout the years to Geico, with no previous accidents. I am appalled at this company's behavior. He also said that they do not use Kelly Blue Book when estimating the price. So what do they use? Their own industry handbook, most likely. I am too shocked to write much else at this point.

I can go on for hours about how GEICO screwed me out of $1000 on claims. First, I am a 58-year-old Vietnam war vet. I am also the father of a highly decorated Iraq Army Ranger. My KIA car was totaled in an accident, I was not at fault. The whole process was agonizing. They low-balled me on the value of my car by $5000. Then they let the car sit at an auction for salvage sale. I returned all docs, allowing them to sell for salvage with the receipts of the sale to go to me. The auction company had a towing company pick up the car and store it after GEICO did not follow through. The car was sold by lien by the towing company. The car was worth at least $6000 as salvage. I called them and they lied. I have proof of all the above.

I had the side of my car scraped with a key. I have been a GEICO customer for at least 30 years. I never had a claim. No tickets, no accidents. I am 54 years old. I filed a claim and they will not pay it because the Pathfinder I bought a year ago had previous work done to it in the area where the car was keyed. I paid my insurance so that when I need coverage it is available. I have been severely let down. What can we do? Doesn't the insurance company have to pay to fix your car?

I am contacting your office regarding an ongoing problem I am having with Geico Auto Insurance company regarding an accident claim. I feel I am being given the runaround because I am a single woman. I am requesting your assistance. I can give you additional information such as the claims number when you contact me back.

After having an accident, GEICO sent checks to the auto body shop in my name and they cashed them without ever fixing my truck! I had no idea that these checks were addressed to me and were cashed. My name had been signed to these checks that they refuse to give to me, $11,000 worth! Then I was told that I was responsible for these unknown checks. They refused to give me any copies of the checks where I can take the body shop to court since they can't handle the situation. This body shop is one of the shops they recommended to me when they should have totaled out my vehicle if that much damage was done.

GEICO is an absolute ripoff, beware! They sell you insurance and then when you try to submit a claim, they force you to substitute substandard parts or windshields that are terrible in quality. This results in reduction in the car resale value or trade (anyone who knows can see it's a cheap knockoff that's been put in). They are also unsafe as the windshield represents 60% of the strength and your roof will cave in during a rollover accident. Also, if the windshield pops out in an accident (which it is likely to do with a cheap substitute), the airbag will not deploy as it will have nothing to deflect off of.

I received the following letter from Geico: Thank you for your recent inquiry to obtain insurance. After carefully considering your application, we have determined that it does not meet our current overall requirements. We regret that we cannot accept your request for insurance at this time. This action has been taken for the following specific reason(s): Insufficient Driving Experience. Since underwriting standards vary from one company to another, it is likely that an application from you would be acceptable to some other company.

I called GEICO to cancel my policy, and the gentleman on the phone told me to go online and type up "Please cancel my policy effective immediately." I did follow his instructions and did exactly what he said. I also told him that I was supposed to be charged the next day and I wanted to stop the payments. He told me that he was unable to do it on his end, and I would have to do it on my end. So once again, I followed his instructions and thought that I cancelled my policy.

I have been a customer of GEICO for three years with a young female driver. She is a great student and has over a B average. When I called customer service regarding her going to college in the fall in Kansas, they told me that I will lose my multi-car discount and this is causing my premium to go from $247.00 a month to $512.00 a month. She is living on campus and only driving to her practice as she is an athlete and driving home at the end of the school year. Probably, she’s only driving about a total of 5,000 miles a year.

I purchased a policy in NJ for my auto thinking I was saving money. 5 months later, I received an email about renewal. I looked at my insurance card and to my surprise it’s a 6-month policy. I can’t say 100% for sure that was or wasn’t told to me, to be honest. But I am pretty on top of that. When I called customer service, I was shocked to find this was the case. Direct withdrawal was coming from my checking and asked if last payment was for the last month of policy or to renew (I had no intention of renewing, so I didn’t want that to happen). After putting me on hold twice, I could tell she didn’t know. I was told policy was paid in full and good for 3 more weeks. I got a quote from Cure for just a little more money, but it was for one-year policy. When I called GEICO to give courtesy cancellation, I was asked about balance due. Such poor customer service: people do not know what they are doing on the other end of that phone! I would never recommend this company to anyone! It's a very bad experience.

I thought my experience with GEICO was bad, until I read some of these letters. Mine was a simple case of GEICO contacting me, offering me a rate quote, which I accepted. Then, when the first bill came, it was 20% higher than we had agreed. When I contacted GEICO, I gave them the name of the rep I had talked to and informed them of the situation. I was told they were unable to locate that person, and they were sorry. But, in spite of the rate quote that I had "supposedly" received, my cost was going to be the rate on the bill. It's classic bait and switch. My advice is avoid GEICO at all costs and report all problems to the attorney-general for your state. Maybe with enough complaints, these clowns can be run out of business.

GEICO has failed to resolve my claim for the theft of my van on or about March 15, 2012, apparently because I upgraded my policy from minimum coverage to full coverage 2 days prior to the theft. My van was disabled (flat tire) on the expressway on 3-15-2012. When I returned on 3-16-2012, my van was gone. I have furnished a police report and statements from two witnesses. A GEICO investigator has requested phone records of my and my witnesses' cell and home phone. I welcome any assistance in resolving this matter including attorney advice.

I have GEICO for cars, motor home, home owners. I received a bill from Security First Insurance rate increase, called to tell them I can't afford, to drop things to make cheaper. They did, payment due on the 14th. I explained I started a new job and can't pay until the 20th. "No problem," they said. They cancelled my policy. I made payment on the 20th; they said to reinstate need $600 instead of the $450 down, or rewrite the policy. They quoted me $600 higher (said rate increased). What bologna! I had to put $600 down on a $1100 policy or they would charge me $1700 for the same policy. What a rip off. I am paid until July, switching everything from Geico! Insurance is a waste of money! I don't know how they can get away with these rate hikes and overcharging people.

I've been a customer of Geico for over 15 years. I delayed an auto payment by one day and received a confirmation from them of this transaction. I did this several days before the payment would be taken from my bank account. I also sent them an email to confirm they do not double bill me. I checked my bank account and it was overdrawn as a result of them not delaying the payment. In addition, they took the payment a few days later and my policy was paid in full. Then, put the payment through again. I spoke to customer service and even a supervisor, Laura **. They couldn't do anything, they told me it was my error. How could it be my error when I have a confirmation email from them prior to the payment? Then they charged me $20 on my account. Ms. ** told me it would be removed from my account, but it hasn't been yet.

I reported a claim for damage to my RV during a storm. Two days later, I received a voice mail from a claims adjuster stating I might not be covered due to the way my policy was written. Repeated attempts to contact the adjuster were useless. I finally called customer service to complain. The next day, the adjuster called me and stated there was no point in calling me back because the decision had been made and my claim had already been denied. She refused to let me speak to her supervisor and was extremely rude. Several calls to customer service over the next 2 weeks were useless, as I was told a supervisor would call back, but no one ever did.

After several years and in good standing, even though they kept raising my premium due to accidents (Some of which I received a ticket for, which were dismissed in court; and in the others, I was rear-ended.), I received a letter in the mail that they would not renew my policy. Subsequently with that letter came a second letter offering me the opportunity to continue the multi-risk coverage they provide, even though they could not offer me liability/physical damage auto insurance. Why would I want to continue with any coverage with them?

I had an accident on 3/4/12. Geico told me that my car was towed to an "unapproved" car lot. It took them 3 weeks to get the car towed 30 minutes to one of their approved lots, and another week to decide to total my car. Now, my policy only allows for me to have a rental car for 30 days. Geico refuses to extend the time even though it was their error in getting the car towed. It is now 4/17/12 and they have yet to pay one medical bill or send the lienholder the amount that was still owed on the car, not have they sent me the rest of the money so that I can use it to get another vehicle.

I brought my car to Gerber Collision in Las Vegas. Geico has a claim adjuster there named Richard. I came to pick up my vehicle on two separate occasions and the repairs were completely unacceptable. Richard refused to repair the car properly. Finally the shop manager had the car repaired correctly and it looked perfect, except the rear camera was not working now. Even though the damage was to the trunk and the camera had to be removed and the deck lid replaced, Richard said that they were not responsible for it.

I did a quote from GEICO in reference to my son getting his license at age 18. I was told in order to obtain an accurate quote, a deposit would be needed, an RMV check would be done, and if interested, the deposit would become the first payment. Then, a policy would come into place. This was done. When they quoted me a different price ($1000 to $3000 for six months), they told me all was okay - nothing done, no harm - and thanks for considering them. Well, needless to say, they sent over a 2A form; in MA, they automatically cancelled the policy with the current carrier because of the form. I still have yet to obtain my credit from the quote (bank notified and formal complaint done) and now it’s been a hassle to get my current insurance back and effective to the policy date. The lizard is slimy after all. I would not refer them to my worst enemy.

I had a car accident on August 2010. This happened in Orlando. I was waiting for a red light and then a truck hit the back of my car. The other insurance paid for my treatment, but GEICO refused to let me do more therapy. They said to my lawyer that what I got was enough. My policy with GEICO was full cover. GEICO paid part of my car, but they didn’t provide a car. Now, I don’t have car. I am still having pain in my left shoulder and my leg. My son was involved in this accident and he is pain, too. I didn’t do anything here because I thought what GEICO did was right. But is not fair that they did not even try to get me another, as they say when I bought their insurance. I figure out that they were supposed to provide a car after my accident, but they didn’t do it. What I want is to ask for help so they will do what they are supposed to do.

My car was stolen from an auto shop. It has been missing for three weeks. The car was recovered and would not start. Geico is saying because I took the van into the auto shop for a low coolant light, and while the van was missing, the coolant caused the problems to the engine and that was a pre-existing problem. I have a police report that the owner of the shop where I took my van was doing a lot of illegal stuff, letting people drive my van and selling parts from my van to other people. I do not understand how I would be liable for the the total cost of everything when the van was reported stolen and I have no knowledge of what went on with the van during the time it was missing. I feel like Geico already made up in their minds that they were not going to total the van and give me the blue book value. By the way, I had full coverage on the van. This situation is not fair to me because it was no fault of my own.

My wife and I were involved in a "no fault accident"! We hit a deer at 70mph. We live in Montana. Deer are common. Fortunately, we were not injured. We called GEICO and reported the accident. They seemed very professional with the claim, but as the story grows, our experience has been absolutely terrible, frustrating and downright unprofessional! How does this company still exist? After reading blogs, reports, and page after page of websites created about GEICO’s lies, fraud, robbery, threats and incompetence, why do they get away with this? They are not insuring people. They are just stealing from the American people! Period!

I had a past due balance. I had made arrangements to pay with a personal debit card for the following week. I went to sign up on a different policy and I was charged the past due balance instead of what the website had shown, causing overage fees from my bank. Had the website clearly stated the amount, I would have never clicked 'Continue'. In the past I had been double-charged. Do not trust these thieves.

Claim not paid! - Our brick mailbox was destroyed by a car driven by James on March 16, 2012. The car James was driving was insured with GEICO under the name Julia. Ann **, a GEICO employee, has been rude and given me the run around over and over again since the accident. Finally, they sent Todd ** out to take pictures and write the claim. After his inspection of the accident site, I received a check from GEICO and then on April 4th, they called to say sending the check was a mistake and that they had stopped payment on the check. Ann ** from GEICO says it will be months before they determine if they will pay for our mailbox. She says she is not sure they are liable even though their client who is fully insured destroyed our mailbox. She suggested, I call my insurance company and file a claim. Please tell me that this is ridiculous. Not only do I have a huge mess in my yard, I have a make shift mailbox that keeps falling over, so I don't get my mail half of the time. Would you please help me get this resolved? GEICO will not help me.

Here is my complaint. I will start this out by saying this has nothing to do whether my claim was paid or not. It has to do with the customer service, or lack thereof, of your employees. I sent GEICO an email to determine if I had an issue that would be covered by insurance or if I would have to pay out of pocket. Next thing I know GEICO has started a claim for me and called to let me know an adjuster would be calling me for an inspection appointment. The adjuster that was assigned for the Brunswick and Saint Marys, GA area was named Dawson **. I sent him pictures of my damage and he called me back and said he didn’t need to come see it. He said to just take it to a repair shop and get an estimate that I was covered. He added to just call him back with the estimate and not to worry - he was the guy with the checkbook.

A week and a half ago, I was driving to work and the driver in front of me stopped short, causing me to stop short as well. It was a bit close, but I did not hit the car in front of me. In a split second, however, it occurred to me that the car behind me might not have as much "luck" as I did so I quickly glanced to my rear view mirror just in time to see the Jeep Liberty smash into me and push me into the car in front. Somehow, a second later, I felt another impact from the rear. We got out of our vehicles and a man came running across the street asking if we were hurt. The girl in front and the lady in back both said yes but something didn't feel right so I said "I'm not sure".

On March 7, 2012, I gave a friend permission to drive my car to pick up coffee. He was hit by another driver, when she made an unsafe left turn across his lane of traffic. She was coming out of a parking lot turning left. Her view was obstructed by a large parked SUV. She admitted to not seeing the driver of my car until it was too late, so she panicked and went for it any way. The driver of my car noticed her and stopped, yet because she panicked, she cut the turn too sharp and clipped the front end of my left bumper. To make matters worse, she didn't stop until she had scraped the entire side of her car and torn the fog lamp on my car out of its socket (not broken just removed by the driver's car door).

I was rear ended by a Geico-insured driver, whose BMW went underneath my Jeep, damaging their car. My trailer hitch took the brunt of the impact. I had my foot depressed on the clutch and my medical meniscus was torn and needs repair. Geico local office manager denies my claim because my car had no visible damage, but yet my trailer hitch is being replaced by Geico. Really? I'm going to have to get an accident attorney. Bad business, shame on a uni-lateral decision by a manager trying to make the bottom line better for himself rather than doing what is right and what the other driver pays insurance for!

I was hit broadside by a Geico insured driver. They turned left into me on a 4-lane highway at an intersection. The driver was ticketed at the scene and two witnesses gave statements to State Police at scene. The driver admitted fault to State Police. I called Geico that day and reported the accident with all facts. I uploaded a diagram of the accident. Geico has done nothing. No adjuster, no rental car, not even a phone call. So, I called Geico and was told the insured has not answered/returned phone calls from Geico and until they do, Geico will not help me.

Geico Insurance sold us a policy on 3/12/12. About a week later, they added a $160/year ($80/6-month policy) increase because they claim my wife was involved in a (not at fault; was rear ended) car accident in 2008. They knew of this incident, as we had reported it to Geico, along with a police report back in 2008. The accident was claimed and settled through the other party's company since he was at fault. We were Geico customers at the time of the accident, as we had been for many years prior and up to 2010 as well.

GEICO underpaid my insurance claim. My vehicle was involved in a collision and was declared a total loss. GEICO uses a company named CCC Information Services, Inc. (CCC) to appraise vehicles for insurance purposes. The report that CCC ran on my vehicle to determine its current market value was fraudulent. The vehicles used in the CCC Valuescope report were not comparable to my totaled vehicle. GEICO undervalued my claim by over $3,000.00. Even though I had $900.00 of rental car coverage, GEICO took away my rental car as soon as they made their settlement offer to me, which was within three days after the accident.

I entered the correct info for my boyfriend, who is a Sr. Geico's system generated a policy for his 22-year old son, who is a Jr. Now, they are giving us problems to correct it. I have to dispute the charge with my credit card company because of their screw up. Be careful. Jr. received a quote last month from Geico and the system generated a policy from that info, not the info I put in.

Squirrel chewed electrical wire of insured automobile. Geico Insurance took responsibility for having car repaired. Cost for squirrel damage exceeds $4,000. Damage has not been repaired after more than one month. Geico hired transmission repair shop for the electrical repairs that did not work. Car remains broken and bill exceeds $4,700! Geico threatens legal action. Parts Geico repair shop needed have been purchased. That turned out not the problem. Geico repair shop cannot repair. Parts they cannot acquire I acquired in one day. Old parts worked fine. Geico hired incompetents.

On 1/23/12, I bought a new car. I signed up with Geico. Everything was good until the 2nd payment was due on 2/29 for $232 and some change. I called Geico to see if I could make a solid monthly payment, and I was told yes, as long as I am in good standing, and not in cancellation status. The $50 a month was put into effect. I got a cancellation notice on 2/16. I called Geico and spoke to Marc Anthony **, who said they had made a mistake with the information they gave me.

I am a physical therapist. Because of my job, I am entitled a car insurance discount because I am a member of the APTA American Physical Therapy Association. According to GEICO, I am entitled to that policy discount; however, they are finding excuses not to give it to me by saying that I do not qualify. I am a physical therapist. If I don’t qualify, then who does? Please help me.

I have had GEICO for car insurance for a total of 2 months. My monthly payment that I agreed to was $74. Yesterday, I noticed there was an amount taken from my account of $182 from GEICO. This is more than double the amount that I had agreed to pay. I called and asked why on earth this amount was taken from my account. I had to call and talk to three different people before I was given any semi-helpful info. I was told that a month after I had filled out all of my paperwork online and that I was supposed to fill out a data sheet.

I called GEICO today as a well meaning customer bringing business to the company in which my family and I have been with for 25 years. We have had a one-million dollar umbrella policy with 7 vehicles and are a preferred customer under my father’s name Michael **. As a family add on for my 2008 Civic I decided to go with GEICO and set up an auto policy. I spoke with a young lady by the name of Lacie on speaker-phone while my father and girlfriend happened to be in the room as well. My father decided to speak with Lacie also, helping me understand the different types of policy, due to that fact that he is more experienced with the company than I. After which, Lacie then decided it was appropriate to tell me I'm twenty-one years old and then proceeded to say I should have been a man from 18 years of age and called her on my own.

With the economy the way it is, I check around for quotes whenever my car insurance period begins again. I checked five companies and Geico charged the least. I was glad of that because I had been insured by Geico in the past. Imagine my surprise when I was assessed an extra amount once my policy was enforced which actually took my premium well past the other four quotes. I called and there was apparently no reason for the assessment but I was told that I could lower my bill if I took defensive driving lessons, even though I had no tickets or accidents on my record. I cancelled the policy and will not insure with Geico in the future. I find this practice absolutely unethical.

When I bought a new vehicle, I asked questions. Your employees have bad attitude and would not explain anything to me. This happened on 3 different occasions, with different people. I have now found an insurance company who will take time and explain things when asked.

Geico is refusing to give me that discount and is not giving me a reason why, I have no record of car accident nor parking or speeding tickets. They are already overcharging me for what I am paying for a 1998 Buick.

I got a quote from Geico for car insurance of $323 six months. I gave them my account number (big mistake). They were to take $54 a month. They took $54 the first month then $167.53 the second month. They told me from the time they gave me the first quote, they found things on my record that required them to add $196. When I asked what they found, they couldn't tell me. For the record, I have not received a ticket or had an accident in the last 20 years.

I was pissed off by GEICO. My car was damaged at midnight. I have totally no idea how it happened, and there is no camera in the parking lot. I thought I have insured the uninsured insurance of my car. I called GEICO, and claimed my insurance. GEICO told me to go to the police, get the report, and then I can claim my insurance. After I did all of these, I called GEICO again, and GEICO told me I could go to Toyota and drop my car to the adjuster on 2/3/2012. This was on Sat. I got the call from Nikia **. She recorded my case. She called me on 02/08/2012, and told me it does not qualify the definition of uninsured insurance. She told me I have to get the rental car back on 02/08/2012.