Geico Life Insurance

The young lady I spoke to assured me that all was fine and my account was in good standing. Today I received a cancellation notice that if I do not make a payment by the end of tomorrow my account will be canceled??? So I called into the customer service department where I was speaking with a young man that was attempting to help me. Once I realized that he was unable to assist me with my issues I asked for my issues to be escalated. He continued with his manager will advise me of the same and that if I wanted to be transfer thats fine but that's all they can do. After 5 minutes of me asking for a manager I finally was transferred.

Now I myself am a manager for a call center so I am aware how customer should be treated. The manager got on the phone and repeated my issue back to me and I confirmed. She goes on to tell me that she cannot help me and that no one will be able to. OKAY SO NOW I AM UPSET! If no one is able to help me why I am wasting my time giving your company money? I can easily change over to another provider and will not have to deal with this headache. So I go on speaking with her and the conversation gets heated of course. I’m irate at this point and the manager keeps telling me the same thing as if it’s helping my situation.

At this point I asked her if she was deaf or something because she is not understanding what I’m explaining to her and what I need as a consumer. She goes “Excuse me ma’am. What did you say?” I repeated what I said and she and asked her again was she deaf? She goes “No, I was giving you a chance to change what you said” WHAT? Excuse me but who are you that I have to change what I said? You are there to help me and if you’re unable to why are you there??? At this point I’m OVER dealing with Geico and this ongoing issue. I will be looking elsewhere and will make sure to continue to post reviews and make everyone aware of the service you provide your customers.

I did in fact find equal insurance from Nationwide for the same rate that Geico had originally Quoted me for which was $243. Because Geico decided to mail out correspondence about the increase in rate instead of calling or emailing me and giving me the opportunity to decline I feel as though the six days that it took for me to find out about this increase did not allow me the opportunity to make an educated decision. Had I been given that quote from the beginning or had I’ve been giving the change in the quote the same day or the very next day I would’ve cancel immediately. But because Geico did not inform me by phone or by email and instead they mailed out that information it took six days to receive. I don’t think it’s fair that I’ll be charged $12.44 which is the prorated amount on $408 which is the amount that I never agreed to the refund that was issued back to me was $172.82.

I think this is very unfair and I believe that I am entitled to a full refund. Not to mention the rudeness that I encountered when I spoke with one of your supervisors by the name of Simon **. I spoke with him today November 9 at 11:20 AM. To be a supervisor he was very rude and continuously Cut me off while I was talking. I would definitely welcome you to go back and pull that phone call and listen to the way your manager speak with your customers.

I’m a very unsatisfied customer and I sure hope your company does the right thing and refunds me the $74 that you kept from me without giving me the proper opportunity to make an educated decision based on prices. Considering the fact that I did not blindly go into insurance with Geico. I was comparing rates and the only reason I signed up for Geico was because you beat out the other companies. I would really appreciate if you could have a manager or supervisor to call me or email me back or simply refunding the rest of my deposit. Thank you.

Keep in mind all she did was buy an SUV and put it on the road adding it to her existing policy. No accidents, no tickets, no claim of any sort ever no nothing. He then asks her if he "meaning me" drives the Toyota, she said "no he can't drive & has not driven since 2010." "Really," the guy says, "then why do you need two cars on the road?" "WOW!!! How about "N.O.Y.F.B." "The audacity."

I'm not making this stuff up either in fact, I was so pissed off I immediately canceled the account and went to another company. This isn't even funny it is a scary, to say the least, & a clear example that companies do as they wish in America with zero fear of repercussions of any kind. I had to release some stress so that's the main reason I wrote this review & to give hard working honest people an idea of what they will be dealing with. I couldn't believe it myself. Unbelievable.