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I have been with Geico for a year and a half. I have to stay up until the last two months have been great. However, the last two months have been the worst customer care experience of my life. I recently had a loss in the family causing me to be behind on some of my financials which is completely on my end and I understand. I worked with a rep who was able to get me taken care of. After I made the payment that was needed to make my account up to date. I called in to confirm my information and that my account will continue as normal.
The young lady I spoke to assured me that all was fine and my account was in good standing. Today I received a cancellation notice that if I do not make a payment by the end of tomorrow my account will be canceled??? So I called into the customer service department where I was speaking with a young man that was attempting to help me. Once I realized that he was unable to assist me with my issues I asked for my issues to be escalated. He continued with his manager will advise me of the same and that if I wanted to be transfer thats fine but that's all they can do. After 5 minutes of me asking for a manager I finally was transferred.
Now I myself am a manager for a call center so I am aware how customer should be treated. The manager got on the phone and repeated my issue back to me and I confirmed. She goes on to tell me that she cannot help me and that no one will be able to. OKAY SO NOW I AM UPSET! If no one is able to help me why I am wasting my time giving your company money? I can easily change over to another provider and will not have to deal with this headache. So I go on speaking with her and the conversation gets heated of course. I’m irate at this point and the manager keeps telling me the same thing as if it’s helping my situation.
At this point I asked her if she was deaf or something because she is not understanding what I’m explaining to her and what I need as a consumer. She goes “Excuse me ma’am. What did you say?” I repeated what I said and she and asked her again was she deaf? She goes “No, I was giving you a chance to change what you said” WHAT? Excuse me but who are you that I have to change what I said? You are there to help me and if you’re unable to why are you there??? At this point I’m OVER dealing with Geico and this ongoing issue. I will be looking elsewhere and will make sure to continue to post reviews and make everyone aware of the service you provide your customers.
So I wanted to email you about the horrible experience I had today with your company Geico. First I wanted to allow you a little insight as to the dealings I’ve had with your company in the past. I’m a finance manager at a car dealership and I’ve worked with your company hand-in-hand for over 17 years and referred hundreds of customers to your company. On November 1 I decided to get some quotes for my father for new insurance Policy. I called the Amica, Nationwide, and Geico. Geico was the cheapest. I was quoted $243 down and $243 a month and accepted that policy. On 6 November I received a letter in the mail stating that the policy would now be $408 per month. On 7 November call and told Geico that I would not be willing to pay that amount and Would in fact be looking for another insurance company and be cancelling the insurance policy.
I did in fact find equal insurance from Nationwide for the same rate that Geico had originally Quoted me for which was $243. Because Geico decided to mail out correspondence about the increase in rate instead of calling or emailing me and giving me the opportunity to decline I feel as though the six days that it took for me to find out about this increase did not allow me the opportunity to make an educated decision. Had I been given that quote from the beginning or had I’ve been giving the change in the quote the same day or the very next day I would’ve cancel immediately. But because Geico did not inform me by phone or by email and instead they mailed out that information it took six days to receive. I don’t think it’s fair that I’ll be charged $12.44 which is the prorated amount on $408 which is the amount that I never agreed to the refund that was issued back to me was $172.82.
I think this is very unfair and I believe that I am entitled to a full refund. Not to mention the rudeness that I encountered when I spoke with one of your supervisors by the name of Simon **. I spoke with him today November 9 at 11:20 AM. To be a supervisor he was very rude and continuously Cut me off while I was talking. I would definitely welcome you to go back and pull that phone call and listen to the way your manager speak with your customers.
I’m a very unsatisfied customer and I sure hope your company does the right thing and refunds me the $74 that you kept from me without giving me the proper opportunity to make an educated decision based on prices. Considering the fact that I did not blindly go into insurance with Geico. I was comparing rates and the only reason I signed up for Geico was because you beat out the other companies. I would really appreciate if you could have a manager or supervisor to call me or email me back or simply refunding the rest of my deposit. Thank you.
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If they had a negative 5 stars that is what GEICO would get. I had GEICO 25 years ago. Switched to Metlife and had a great experience for over 25 years. After Met keep raising rates, decided to give GEICO another try. I think GEICO is cheaper because they have terrible customer relations. I would highly recommend that if you need insurance you go to anyone other than GEICO. Note: I had no claims with GEICO. They just treat people like idiots.
These people "GEICO" called my wife because she registered two vehicles. The state of Ma. doesn't allows no more than one uninsured car on the property. They asked "who lives in the house with you?" "My husband," she told them. "What's his name?" She reluctantly tells them my name. "What's his social security number?" At this time my wife said "I do not feel comfortable giving out his SS#" to which they replied, "We will just cancel your policy then."
Keep in mind all she did was buy an SUV and put it on the road adding it to her existing policy. No accidents, no tickets, no claim of any sort ever no nothing. He then asks her if he "meaning me" drives the Toyota, she said "no he can't drive & has not driven since 2010." "Really," the guy says, "then why do you need two cars on the road?" "WOW!!! How about "N.O.Y.F.B." "The audacity."
I'm not making this stuff up either in fact, I was so pissed off I immediately canceled the account and went to another company. This isn't even funny it is a scary, to say the least, & a clear example that companies do as they wish in America with zero fear of repercussions of any kind. I had to release some stress so that's the main reason I wrote this review & to give hard working honest people an idea of what they will be dealing with. I couldn't believe it myself. Unbelievable.
They are very friendly and always there to give me the correct feedback on the question that I needed answer. If I have a question about my policy I know that I can call my agent and get the correct answers to my questions in a timely manner.
We haven't had our policy for that long - maybe a year - but we had one claim with our teenage son and they were quick and thorough and didn't raise our rates for which I am VERY thankful.
Well, when I got this called children I knew I had to get my life in order. So the husband and I called around until we saw the lizard on tv. Well we had to call because he was so cute. First we received a quote and saw it was good. We purchased said insurance. About a year we had an emergency. So we called our rep and was told we could NOT borrow against said policy. Wow. Were we pissed. It clearly states we can do so, but the fine print states, after being on this policy after 10 YEARS. So can you help? Think not. All of these CROOKS do the same thing. Promise and lie then after you give away your time and money they now see you as a number! And yes we've had that bs policy for 9.5 years. Mhm sucks to be us.
I am retired military and transferred my coverage when I retired. It seems to be very expensive for the amount of insurance coverage. I would probably not recommend it to anyone retiring today.
I was looking for a simple whole life insurance that was at a lower cost since I was only covering myself. My insurance company helped me find exactly what I was searching and I have been happy ever since!
I am more than satisfied with them. They have an excellent customer services and always responds to my questions and inquiries. I recommended this insurance to my family and friends. They are always for me. I love them.
Geico Life Insurance author review by Neal Frankle
Founded in 1936 with a customer base of government and military employees, Geico has grown into one of the largest insurance companies in the US. Geico offers a range of insurance policies, which can be tailored to meet the needs of individual customers.
Multiple quotes: Geico offers a service that reviews multiple quotes at the same time for different life insurance policies, allowing customers to compare policies simultaneously.
Easy application: Geico's easy application process includes straightforward paperwork.
Flexible payments: Geico offers flexible payment options, including monthly and annually, making life insurance a more affordable option for people on a budget.
Knowledgeable agents: Geico's knowledgeable agents help customers determine the appropriate beneficiaries for their policies to meet their families' needs.
Useful materials: Geico publications are available in paper and online, allowing customers to enjoy entertaining articles on travel and home improvement, as well as community news and special offers, at home or on the go.
Geico Life Insurance Company Information
- Company Name:
- Geico Life Insurance
- Year Founded:
- 5260 Western Avenue
- Chevy Chase
- Postal Code:
- United States
- (888) 532-5433