Farm Bureau Homeowners

With this company I have nothing but trouble getting them to be honest and pay up on my roof claim for hail damage. Adjuster Eric and his boss Wes have undershot estimates and show little knowledge of the product they are responsible for replacing. Many calls and useless phone calls and still they insist on giving me the run around. If you want an insurance that will protect your property and not their bottom line go somewhere besides Farm Bureau! I will.

Storm 1/16/22 in Georgia blew down a partial part of my fence and caused water damage in my kitchen. Farm Bureau wants to charge 2 separate claims and deductibles, ($1,000 each). They had someone to come out and state that he didn't see a leak in roof but wasn't sure. Claims agent stated that it might be from pipes and said it could be maintenance from wear and tear but couldn't be sure. Well how do I find out? He said call a plumber yet couldn't suggest one because they don't employ any and have none for referral. Also stated that they don't reimburse for a plumber's charge to see what the problem is. This makes absolutely no sense. WHY DO I PAY FOR HOMEOWNERS INSURANCE if I'm not getting any help. How can you decide on a claim when you have not accessed the problem. Isn't this your job?

Hello I would not recommend this company to anyone. We had a house fire in Dec 2019. Almost 2 years later still no home completed. Still fighting company because they don't want to pay the rest. We have 6 kids. They stop paying our rent in Jan 2021. Covid came in could not build or do work. Wood prices increase. No help. Builders could not work for over three months. No time added on for rent knowing we could not work. Always on time with payments for them. They were and still not there when we needed them.

I have been a customer of Farm Bureau for approximately 15 and 1/2 years. In that time I have had zero claims. I've also had zero contact from the first person who was my agent. When farm bureau sent me a survey wanting to know how my contact with that first agent was I was completely honest. I said I've never spoken to him. This of course infuriated him and my guess is he put in some nasty little comments about me. After that he claimed in a very rude email that I still have no one wanted to deal with me. All I said was the truth. I've never spoken to the man. Well after some more bad experiences with their customer service they transferred to me to an agent that is in the same town I am in. My experience with him has been almost as bad as the first guy. I emailed letting them know that I had gotten a quote from another large national insurance company that was $250 a year less than their company. That's a pretty significant savings for me.

Farm Bureau Insurance Central Florida, Purchased Home Owners Insurance in March of 2014, Great Agency, no problems until September 2020 when my mortgage company informed me that our Home Owners Policy had expired!!! Notified my agent & read letter sent. He checked policy & said that since I changed Primary coverage on our house to Secondary it was dropped as they only cover primary? (Reason changed is that my wife passed away & I would be going back and forth instead of staying full time + Covid19 conditions in Florida.) No notification, No letters, No phone calls ahead of this Mortgage Company Letter! So until then & had no problems?

The folks at Farm Bureau are friendly, helpful, and sincerely concerned with taking care of their customers. They prioritize service to the most severely impacted when necessary. For example, after a major storm when inspectors were spread thin, they took care of people who were out of their homes before inspecting my damaged outbuilding. I really appreciated that because if my home had been damaged I would want the process to go as fast as possible. The agent listened, was understanding, and offered good advice. Farm Bureau has always come through for me.

I just found out that Farm Bureau has overcharged me for 15 years. I submitted the square footage and price of my home when I purchased it for them to cover it with Home Owners insurance. They inflated my square feet from 1320 to 1800 and then use the square footage to plug into a program to determine the total coverage they put on the policy.

All these years and y'all haven't done nothing extra for your customers. House insurance would not pay for heater fire accept 800$ 500$ was deductible! Our life is worth more than that. We replaced it ourselves. Roof no help! There, gonna miss match! Lady hit me in a parking lot! I got 3 insurance points and she was on a cell and told us it happened to her at the Olive Garden...a little suspicious to me. We got screwed! Now you send my regular high bill and everybody else giving discounts in this horrific time! SHAME ON YOU! Oh yea and others with your insurance gets checks for anything. Sick!

Do not waste your money and buy their Home Insurance. It is crap. I cannot believe they are an A+ company when I see all of the 1 star reviews. I had them for over 15 years and filed a claim and it was denied.

Avoid this insurance unless you enjoy paying increased premiums every year. When I asked they claimed I was getting a better deal, that other companies would charge me more. After 3 increases my premiums were double than when I first started. I stopped believing their lies and went directly to another insurance which quoted me a premium of about 70% less. I switched and now am trying to get my prepaid annual premium back from them. They claimed it was sent directly to my bank but my bank claims it should have been sent directly to me. When I call Farm Bureau they say "I have someone in my office I have to hang up".